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Lime - Your Ride Anytime

Lime - Your Ride Anytime

Neutron Holdings, Inc.

Electric Scooter & Bike Share App

4.8 Ratings 2M+ Reviews 10M+ Downloads

About Lime - Your Ride Anytime

Electric Scooter & Bike Share App
see more about Lime - Your Ride Anytime

Ratings & Reviews

4.8
1.6M+ Ratings
  1. 5
    93%
  2. 4
    3%
  3. 3
    1%
  4. 2
    0%
  5. 1
    3%
  • Sep 21, 2020

    By Alex O
    Cant unlock any bikes. Edit: Ok so it is my fault ultimately, I did not have money in my account. HOWEVER, there was never a note (or it was far to small to notice) telling me this, and it would either spin the loading wheel infinitely, or just go back to the homepage - very unclear that it was because I needed to top up my account before riding. Like, when I tried to unlock a bike, there could have just been a pop-up telling me that I couldn't rent the bike because I had no $ in account....
    more
  • Sep 17, 2020

    By Chappers Gaming
    Lovely idea cool setup, I like that they are the cheaper scooters going, however saying that I find that they are very expensive to use ( all scooters apps.) with Lime being cheaper at 20p a minute, the clock soon adds up. A 1hr ride will cost you About £12, 30 minute ride will cost you £6 and they charge you If your using it or not. You could get a scooter chat with your friends for 5 mins then scoot off but you have paid for 5 minutes beforehand. Buy your own! When they are legal in the uk.
    more
  • Sep 13, 2020

    By Sparky's Girl
    (Edited) It has been weeks since I've contacted Customer Service for an issue with billing and the response time could definitely use some improvement. Eventually the problem was addressed though. The scooters worked fine and are definitely a fun and convenient way to travel. I hope to see this service continue to improve.
    more
  • Fantastic fruit Sep 5, 2020

    By itouch77
    Literally the best thing since sliced bread! These scooters are fast, (17mph) furious, and amazing! Easy to use map helps you locate your ride. And once you’ve happened upon it’s pinpoint location, if you still can’t find it, you can ping it. Very user friendly and a blast to ride around downtown anywhere available. I live in Myrtle Beach, SC and so wish they were available there. Any time I’m in an area that they’re located you can bet I’ll be on one. Once activated, they disappear from the gps map so that others can’t find and take them. You can pause your ride if say you and a few buddies are riding around downtown bar hopping and simply resume as soon as you get back outside. And let’s say God forbid that someone does jack your ride, you can deactivate the scooter or once it gets so far from your phone it will completely stop. They are the literal best and you absolutely have to try them out if you haven’t. Add it to the bucket list!
    more
  • Aug 28, 2020

    By Szabolcs Magyar
    App needs LOTS of improvement: - can't set metric unit manually (phone language is EN, so it automatically uses imperial units) - not able to see available bikes while on a ride (especially important for day pass) - distance is not accurate, it shows the shortest distance instead of the actual route 50% of times - cannot zoom into maps - ride history loads very slowly - sometimes I can't stop ride in green zone (need app restart) - lots of scooters are not available, without explanation
    more
  • Horrible!!! Walk instead Aug 23, 2019

    By BNofNV
    DO NOT USE LIME SCOOTERS--THEY ARE A RIP OFF!!! The app is difficult to use. The scooters are untrustworthy. The company is criminal. Let me illustrate... I decided to try aLime scooter out as I needed to get somewhere faster than I could walk there. So after going through the rigamarole of signing up and unlocking a scooter, it kinda went and kinda didn't, so I decided I'd end the ride after only a few hundred feet. But when I went to do so, Lime threatened to fine me!! So, feeling obligated, I continued, only to have the piece-of-crap scooter die on me (it said it still had 2.4 miles of charge left) in the middle of a huge "no parking zone" --which I didn't know I was in because of the crappy app displaying so many stupid confusing windows it was almost impossible to see anything useful like the map on my phone screen. So when I tried to end the ride after it died, Lime wouldn't let me end the ride, again threatening a fine!! So I had to WALK the PIECE-OF-CRAP scooter out of the no parking zone I had unknowingly entered WHILE I WAS STILL BEING CHARGED FOR ITS USE!! And because dealing with the crappy scooter took so much time I missed my appointment!! What a crock. What a terrible "service"--it's more like an extortion scheme with all the threats and poor app function. I will most definitely NOT use Lime ever again, and I suggest you not even try it. Unless you like being scammed out of your money.
    more
  • Sep 12, 2020

    By Θησέας Β.
    Apsolute garbage! Paypal doesnt work even if it is an option. Didnt take my card in the many tries I made. Tried putting funds on the wallet with my card, said insufficient funds. Got home to see a receipt in my mail that they indeed took my 10 after all. No menu or setting to see/change my cards in the app, I have to fully logout and in to do that. Super quick refund at least so +1 for that.
    more
  • Yes and no but over all it’s a no. Jul 7, 2019

    By Gchrome@5
    I really love this idea of this product, but it is so insanely over priced, from personal experience you can ride for under 2 miles and pay more than you would to Uber 15 miles... so unless you are using lime for the experience then cost effectively there are cheaper ways to travel home without a dui or safely and efficiently without a car. (Also I would like to say on multiple occasions the app has given the impression that scooters were over half way charged, then once activated they wouldn’t work and I have yet to be refunded the amount regardless of me filing a complaint both times and them stating they would reimburse me the money the for the second time, either way I’m still waiting for my reimbursement from one occasion let alone the second that they stated they would. The app also states in the App Store that it costs $1 to activate a scooter which is a blatant lie because it was $1:50 when I first downloaded the app and has raised once again) over all I would say this is a money hungry business looking to take as much money from customers as possible until they are irrelevant and no one uses said product anymore, which is sad because it seems like such a great idea if lime could only manage to care about it customers as much as the money it makes. This company makes me wish there was a 0 stars review. :/
    more
  • Sep 10, 2020

    By charlotte brown
    App is ridiculous. Won't scan I'd, on the manual entry one line is blank and doesnt state which info you need. And even when you do enter anything it just says loading. And there is not a single way of contacting you about the app besides here, you've told people to go onto the website but there isn't anywhere to report an app issue on there only vehicle!! We had arranged a day out on the scooter and now it's been ruined because your app is literally impossible to use!
    more
  • Bogus $25 parking fine = deleting app Oct 6, 2018

    By Virginia Shopper
    I wish I could rate this 0 stars. What a let down after my initial joy riding LimeScooter for the first time in Austin this past week. I picked up my scooter in front of the JW Marriott and rode it half a mile to Moonshine Grill. There was a problem with the gas lever: I had to turn it like a dial instead of pressing down the lever for speed so that made for a tricky and somewhat dangerous ride. I only discovered this after I started my ride, but I got the hang of the broken lever. My real disappointment happened when I found another scooter (this scooter had a working gas lever) and returned to my hotel. When I initially tried to park and lock the scooter, I received a notification that I was in an illegal parking spot and I could receive a fine, so I moved to an area with other Lime scooters. I tried to park and lock again and got no notification when I proceeded to end the ride so I snapped my picture to complete the process. As soon as I completed the process, I was notified that I was charged a $25 fine! I have tried to reach Lime via the app support process, via their internet page, their phone number and text, but they have yet to respond. If I don’t get my $25 refund from Lime, I’ll consider it the cost for a lesson learned. I should have stayed with Bird Scooters. Their scooters were more likely to be in service than the Lime scooters... and NO BOGUS FINE!
    more
  1. Pay $1 for every thirty minutes you ride! When you’re done, simply lock the bike to a designated bike rack and walk away
  2. Need to commute around town or a quick ride to class? Bike Locator finds the bikes closest to you so you can get where you need to go fast
  3. Don’t worry about maintenance or theft! With ridesharing, upkeep and liability are no longer your problems

Reviewed by Laura S on December 17, 2017

  • Fantastic fruit Sep 5, 2020

    By itouch77
    Literally the best thing since sliced bread! These scooters are fast, (17mph) furious, and amazing! Easy to use map helps you locate your ride. And once you’ve happened upon it’s pinpoint location, if you still can’t find it, you can ping it. Very user friendly and a blast to ride around downtown anywhere available. I live in Myrtle Beach, SC and so wish they were available there. Any time I’m in an area that they’re located you can bet I’ll be on one. Once activated, they disappear from the gps map so that others can’t find and take them. You can pause your ride if say you and a few buddies are riding around downtown bar hopping and simply resume as soon as you get back outside. And let’s say God forbid that someone does jack your ride, you can deactivate the scooter or once it gets so far from your phone it will completely stop. They are the literal best and you absolutely have to try them out if you haven’t. Add it to the bucket list!
    more
  • Parking nightmare solved! Sep 2, 2018

    By Bowwow25
    Heading to the MN State Fair, a friend suggested we use the Lime app and save ourselves $40 in parking by parking our car about a mile away and finding some Lime bikes to ride to the entrance to the fair. We were a little skeptical, but downloaded the app anyway. Parking at the fair is usually stressful and costly, and our day today included neither of those words. The app was easy to install and set up a profile/payment option, and the bikes worked great! The best part was we didnt have to find a docking station, we just dropped them right next to the sidewalk and walked across the street to the entrance.(I think everyone else was jealous). Upon leaving the fair, we found a bike and a scooter to ride back to our car a mile away. The scooter was really fun! We will definitely be recommending this app to friends looking to save money on parking and to those just looking to have a fun activity to do!
    more
  • Great tech support and app for Juicers Feb 21, 2019

    By xoch.itl
    I’ve had mostly positive experience since I started charging in January. They helped me understand and answered specific questions I had about charging. I haven’t had any issues serving charged scooters except last week and they promptly replied. I learned to take screen shots so I can get a manual payout. Last night was my first night being able to pick up drop offs scooters and I could not serve them. I emailed them and within a few minutes I received a reply and advice. I still can’t serve drop offs but I submitted screenshots and was paid :) Sometimes I can’t harvest a scooter but hey it’s rare. This has become my full time job and I appreciate the opportunity to make a living and be able to provide as a single mom to my small children. And I appreciate the bonus we were just given on February.
    more
  • Sep 17, 2020

    By Chappers Gaming
    Lovely idea cool setup, I like that they are the cheaper scooters going, however saying that I find that they are very expensive to use ( all scooters apps.) with Lime being cheaper at 20p a minute, the clock soon adds up. A 1hr ride will cost you About £12, 30 minute ride will cost you £6 and they charge you If your using it or not. You could get a scooter chat with your friends for 5 mins then scoot off but you have paid for 5 minutes beforehand. Buy your own! When they are legal in the uk.
    more
  • Sep 13, 2020

    By Sparky's Girl
    (Edited) It has been weeks since I've contacted Customer Service for an issue with billing and the response time could definitely use some improvement. Eventually the problem was addressed though. The scooters worked fine and are definitely a fun and convenient way to travel. I hope to see this service continue to improve.
    more
  • DFW Jun 29, 2018

    By Staceysalsa
    First ride in Dallas. Our bikes worked, the map worked, my bell worked, there’s a nice place to store your phone... And the sounds are cool. No complaints! There are plenty along Katy trail. I did however accidentally push the green button on the card payment twice on accident and it charged me $20 onto my “wallet” so now i feel like i HAVE to use it, and didn’t get my “first ride free”. It will automatically charge you $10 to put in your “bank” on the app. (Sneaky) ....There wasn’t a way to undo my double tap. (I was new and barely learning the app, so I was a little annoyed there wasn’t a warning.) And another downfall is that I’m from Fort Worth. It would be cool if if they had these on Trinity trail! We have bikes along it, but the red ones that get locked up and need to be paid for at the certain locations & returned. (I have my own bike as well but it’s nice to drop them off wherever without the hassle of loading) . Additionally , I see the company carries scooters, having more scooters around would be fun. I don’t see any near DFW
    more
  • Love the idea, but a few flaws... Jul 22, 2018

    By jessielucille
    I’m brand new to bike sharing. My husband and I used them while in St. Louis this weekend. For the most part- it was FUN! Here’s my feedback that could make it better for those like us. We do not live in a city, so this is only something we will use on vacations, for that you should be able to pay as you go and not be required to put $10 credit first. Second, we should be able to scan two bikes with the same app to allow family members without a phone (our son, for instance) to ride also. Finally, I wish we could have reserved our bikes while we were at the zoo. I would have gladly continued to pay, but they needed to be locked, so it ended our session. When we returned an hour later, they were gone, and we had to find alternate transportation. This could’ve been an issue if there was not other forms! All of this may be a part of the service already, but it want clear if so from the initial use of the app.
    more
  • Sep 21, 2020

    By Alex O
    Cant unlock any bikes. Edit: Ok so it is my fault ultimately, I did not have money in my account. HOWEVER, there was never a note (or it was far to small to notice) telling me this, and it would either spin the loading wheel infinitely, or just go back to the homepage - very unclear that it was because I needed to top up my account before riding. Like, when I tried to unlock a bike, there could have just been a pop-up telling me that I couldn't rent the bike because I had no $ in account....
    more
  • Aug 28, 2020

    By Szabolcs Magyar
    App needs LOTS of improvement: - can't set metric unit manually (phone language is EN, so it automatically uses imperial units) - not able to see available bikes while on a ride (especially important for day pass) - distance is not accurate, it shows the shortest distance instead of the actual route 50% of times - cannot zoom into maps - ride history loads very slowly - sometimes I can't stop ride in green zone (need app restart) - lots of scooters are not available, without explanation
    more
  • Sep 11, 2020

    By izsak93
    Since 2 weeks the app doesn't work properly on Android 8 and 9. When I scan the scooter or manually enter the code on it the "Unlocking..." screen appears and then nothing happens. It drops me back on the map. Tried with 5 different scooters, after restarting the app too but it is simply not working. So from 2 weeks now I cannot use any Lime scooter in my city. I also tried with 2 different phones. My wife has iPhone and for her is working. I think it may be since the last Android update?
    more
  • Pluses and minuses Oct 2, 2018

    By scoobysgal
    I like the scooters overall and the value is good. It was great when I thought I would be about 5 minutes late walking to work, but found one on the way, and ended up 10 minutes early. But I've come across some serious downsides. 1: you can't use them for errands, because they don't have a basket. And you can't use GPS, because there isn't a phone holder. (And a GPS app that shows you bike routes would be VERY useful with these things) 2: a lot of the ones I've looked for were located inside private buildings, so you couldn't get to them. I reported them, but who knows if they can get banned. They were at the local rich college kid apartments, so they will probably just use another card and keep doing it. There's no real way to stop it. 3: Since the chargers only do so at night, there are very few scooters available during the hours I need to get around. 4: you can't rent more than one scooter at a time, so no sharing with friends or family that don't have smart phones.
    more
  • Sep 12, 2020

    By Θησέας Β.
    Apsolute garbage! Paypal doesnt work even if it is an option. Didnt take my card in the many tries I made. Tried putting funds on the wallet with my card, said insufficient funds. Got home to see a receipt in my mail that they indeed took my 10 after all. No menu or setting to see/change my cards in the app, I have to fully logout and in to do that. Super quick refund at least so +1 for that.
    more
  • Sep 11, 2020

    By Tom Wheeler
    Totally unreliable. Do not rely on the technology in a rush. Finally Found a functioning bike, but would not unlock. Ended up having to run back to the tube station and taking the underground instead. Ended up late. Great for messing around as a tourist but no solution to the needs of commuters.
    more
  • Won’t refund your money, won’t unlock, brakes don’t work on some Apr 19, 2018

    By Emily Jarrard
    The first time I used Limebike, I requested to add $10 to my account and next thing I know there’s $40 on there. I went ahead and attempted to unlock a bike and figured I would handle the $40 later. Well, the bike I attempted to unlock wouldn’t do so, even though the app said it was unlocked. So I left that bike and went to use another. But couldn’t unlock another because it said I was already on a ride. 4 hours later I went back home and passed the original bike on the way, still not unlocked, but I was still charged $9 for the ride I never took. So once I got home I called Limebike and talked to a representative who “refunded my $40”. That would be all fine and dandy if I actually got my money back. Unfortunately, it’s 5 phone calls and 4 weeks later and I still don’t have my money back. On a side note, these bikes are cluttered around the city and most of them have crappy brakes or rusted bike frames. Slightly dangerous if you ask me. Check your bike before you unlock it!! it will charge you for the 2 minutes it takes to realize the brakes don’t work.
    more
  • Horrible!!! Walk instead Aug 23, 2019

    By BNofNV
    DO NOT USE LIME SCOOTERS--THEY ARE A RIP OFF!!! The app is difficult to use. The scooters are untrustworthy. The company is criminal. Let me illustrate... I decided to try aLime scooter out as I needed to get somewhere faster than I could walk there. So after going through the rigamarole of signing up and unlocking a scooter, it kinda went and kinda didn't, so I decided I'd end the ride after only a few hundred feet. But when I went to do so, Lime threatened to fine me!! So, feeling obligated, I continued, only to have the piece-of-crap scooter die on me (it said it still had 2.4 miles of charge left) in the middle of a huge "no parking zone" --which I didn't know I was in because of the crappy app displaying so many stupid confusing windows it was almost impossible to see anything useful like the map on my phone screen. So when I tried to end the ride after it died, Lime wouldn't let me end the ride, again threatening a fine!! So I had to WALK the PIECE-OF-CRAP scooter out of the no parking zone I had unknowingly entered WHILE I WAS STILL BEING CHARGED FOR ITS USE!! And because dealing with the crappy scooter took so much time I missed my appointment!! What a crock. What a terrible "service"--it's more like an extortion scheme with all the threats and poor app function. I will most definitely NOT use Lime ever again, and I suggest you not even try it. Unless you like being scammed out of your money.
    more
  • Yes and no but over all it’s a no. Jul 7, 2019

    By Gchrome@5
    I really love this idea of this product, but it is so insanely over priced, from personal experience you can ride for under 2 miles and pay more than you would to Uber 15 miles... so unless you are using lime for the experience then cost effectively there are cheaper ways to travel home without a dui or safely and efficiently without a car. (Also I would like to say on multiple occasions the app has given the impression that scooters were over half way charged, then once activated they wouldn’t work and I have yet to be refunded the amount regardless of me filing a complaint both times and them stating they would reimburse me the money the for the second time, either way I’m still waiting for my reimbursement from one occasion let alone the second that they stated they would. The app also states in the App Store that it costs $1 to activate a scooter which is a blatant lie because it was $1:50 when I first downloaded the app and has raised once again) over all I would say this is a money hungry business looking to take as much money from customers as possible until they are irrelevant and no one uses said product anymore, which is sad because it seems like such a great idea if lime could only manage to care about it customers as much as the money it makes. This company makes me wish there was a 0 stars review. :/
    more
  • Sep 10, 2020

    By charlotte brown
    App is ridiculous. Won't scan I'd, on the manual entry one line is blank and doesnt state which info you need. And even when you do enter anything it just says loading. And there is not a single way of contacting you about the app besides here, you've told people to go onto the website but there isn't anywhere to report an app issue on there only vehicle!! We had arranged a day out on the scooter and now it's been ruined because your app is literally impossible to use!
    more
  • Bogus $25 parking fine = deleting app Oct 6, 2018

    By Virginia Shopper
    I wish I could rate this 0 stars. What a let down after my initial joy riding LimeScooter for the first time in Austin this past week. I picked up my scooter in front of the JW Marriott and rode it half a mile to Moonshine Grill. There was a problem with the gas lever: I had to turn it like a dial instead of pressing down the lever for speed so that made for a tricky and somewhat dangerous ride. I only discovered this after I started my ride, but I got the hang of the broken lever. My real disappointment happened when I found another scooter (this scooter had a working gas lever) and returned to my hotel. When I initially tried to park and lock the scooter, I received a notification that I was in an illegal parking spot and I could receive a fine, so I moved to an area with other Lime scooters. I tried to park and lock again and got no notification when I proceeded to end the ride so I snapped my picture to complete the process. As soon as I completed the process, I was notified that I was charged a $25 fine! I have tried to reach Lime via the app support process, via their internet page, their phone number and text, but they have yet to respond. If I don’t get my $25 refund from Lime, I’ll consider it the cost for a lesson learned. I should have stayed with Bird Scooters. Their scooters were more likely to be in service than the Lime scooters... and NO BOGUS FINE!
    more
  • Sep 14, 2020

    By David J
    A disaster. My girlfriend and I found two bikes and we each downloaded the app. She was able to scan and unlock her bike using the Apple version of the app. I was using the android version and after I scanned the QR code the app simply froze. It did this constantly I typed the code in which didn't freeze but it jumped straight back to the map screen without unlocking the bike. After 10 minutes gave up and locked her bike back up. No doubt she'll be charged despite not going anywhere
    more

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