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LG ThinQ

LG ThinQ

LG Electronics, Inc.

Upgrade your smart home life!
Be smarter and wiser with the brand new ThinQ

4.1 Ratings 158K+ Reviews 10M+ Downloads

About LG ThinQ

Upgrade your smart home life!
Be smarter and wiser with the brand new ThinQ
see more about LG ThinQ

Ratings & Reviews

4.1
157.8K+ Ratings
  1. 5
    65+%
  2. 4
    12+%
  3. 3
    5+%
  4. 2
    4+%
  5. 1
    14+%
Write a Review
  • Works ok with smart oven Apr 29, 2020

    By Koolzero
    I have this for an oven and it’s ok just not really necessary. In theory you can preheat your oven remotely but you must first have the remote knob turned on your stove before you can use it, so you have to prepare ahead of time or I guess always leave your oven set to remote start. It can notify you when the oven is preheated but if I’m on VPN I don’t get notifications and can not connect which is kind of unfortunate. It also sent me an alert saying my oven needed to be cleaned, although it’s pretty much spotless, I’m guessing it just is a time response. Has a diagnostic feature which I’m not sure what it does because it runs really quick. Needs to offer options to fine tune the oven and update settings instead of doing them at the oven. Like adjust temp, turning off convection adjustment, updating clock.... This isn’t an app issue but one with LG, LG needs to release a firmware update to let you change how quickly the time button increases time. If you hold down briefly when adding time it does it in 10 minute increments.
    more
  • It’s ok Dec 18, 2020

    By FloridaGator1Card
    They have a long way to go. They need to seamlessly provide instructions to just connect wifi and register the product through the app. I now have like three registrations for the exact same product because nothing is networked together within LG. They must have forgotten how to do that. If I register the product on the website, then I obviously don’t need to register it via the app. They just don’t link their own websites and applications together. Why show the cooktop when we can’t ever control that? And why provide remote control to a range in the first place? That just seems very dangerous and a potentially huge safety violation from the NFPA. You should have focused more on setting the clock automatically with the wifi internet connection above everything else. Hopefully with some smart firmware updates, it’s not too late to achieve that obvious advantage with a wifi connection. The clock should never blink when the power goes out and is restored, we have smart meters to tell us when the power goes out, I don’t need the annoying flashing clock on the range to remind me. Other than that, everything seems to be functional, but they still could certainly improve the applications performance and automation.
    more
  • Jan 12, 2021

    By Kris H
    Terrible. Won't connect to my LG washer. You pay $1k for gimmicks features that don't even work. Shame.... Update: Your directions are not good in the book. You really just need to install the app then turn on the machine. There is no need to turn on the wifi on the washer or dryer. In fact if you do it won't connect. It's dumbed down enough that I should have just installed the app and followed the directions rather than read the manual and follow those.
    more
  • Can’t live without it! Nov 13, 2020

    By JaneinMadison
    Was trying to buy a white washer/dryer combo, but could only find the new dark steel with smart technology. Sorry LG but hate the color—we call it Darth Vader. Good news! LOVE the smart technology! It lets you know when your laundry is done! It lets you know where you are in the cycle and how much time is left! It lets you know when it’s time to run the clean cycle! You can call a LG tech and hold your phone up and the tech can diagnose your problem and decide if you need a service call or not. And the guy that comes is knowledgeable, polite, on time, and stays until problem is resolved. I’ve had the combo in white at our previous home and had to leave it when we moved. We had a stackable washer dryer and I missed my combo so much I had to buy Darth. Actually I’ve had a LG combo for 4 years and never had a problem!! It dries great!( I read and follow the directions.) Their service tech said the problem was farther down the drain and he was right. We had the drain unclogged and good to go. BTW I do laundry every day 1-3 loads . The LG combos are workhorses and the smart technology is like getting both frosting and whipped cream on your cake!
    more
  • Love it! Dec 23, 2019

    By Sass12321
    The only reason I gave it a 4 was because it had a lot of glitches to set it up, but now that we figured it out it’s awesome! My mom and I are on separate schedules, but in the past we would regularly bring our laundry in only to find it used. Then wait, wonder if it was done, go in, see it wasn’t, then go back. Then see it was free, but the other person wasn’t completely finished, etc., etc. Which I mean, that wasn’t awful. I have a lot of friends in other countries that do their whole family’s laundry every day by hand. Now with us being on the same account though, it has been soooo much smoother. As of right now, I checked to see if her laundry was still going and I seen that both things have been off for about an hour. So now I know they’re free. Much, much simpler! And I’ll get my notification in town that she is using the washer and I know that she should be done with it by the time I get home. Awesome invention. Thanks so much and now I’m going to go wash a comforter. ☺️
    more
  • Not a Smart app for laundry appliances Dec 15, 2020

    By Kena2mi
    Went with an LG washer & dryer in part because they were supposed to be Smart appliances, with this Smart app that lets you control the appliances remotely. Not smart at all, really nothing more than a monitoring app. You still have to manually push the power button on the units, because you can’t turn them on with the app, and the power turns off almost immediately when a cycle ends. While standing there anyway I cannot imagine what point there would be in using the app instead of just pushing a couple buttons. Even as a monitoring app it’s buggy- washer time is frequently off by as much as 10 minutes- I’ve gone down there because it said there was only a minute or two left, to find out there’s 10 minutes or more. Dryer frequently sends a “dryer has been stopped due to a problem” notification when the cycle is complete. I picked this set in part because I expected to be able to set up a wash load, and start it remotely so it’s freshly done when I get home or get up in the morning, and to be able to fluff clothes left in the dryer without having to go down two flights of stairs to push a couple buttons, then back up for 10 minutes, and back down again. Not sure what the logic is behind this limitation, if they’re Smart appliances they should know not to start if there is a problem, just like my car. I will say that I really like the washer and dryer, but they should not be advertised as being able to be controlled remotely.
    more
  • Jan 8, 2021

    By Paul MacDonald
    App is essentially useless as it will not connect to my Wi- Fi. If it does seems to last for a day at most. Went through all the troubleshooting to no avail. Not impressed with heat pump either. Will not shut off when set temperature has been reached. Remote shows room temperature 3 degrees above setting but still runs wide open. Have to turn it off completely.
    more
  • Don’t buy LG and expect support!!! Dec 28, 2020

    By Tiki man2
    If only zero star was possible they would get it. Bought their 4K 50 inch TV because it states it is HomeKit compatible. HomeKit and their ThinQ app only work when the TV is on, you can’t turn the TV on from either once it’s off. I’ve emailed their tech support and got generic response that was no help. Spent 70 minutes on the phone with tech support and they had never heard of HomeKit, needless to say she couldn’t resolve the problem but said a supervisor would call back. Guess what, they never called. Called them back after 5 days and spoke to 3 different reps who had no idea how HomeKit works and couldn’t resolve the issues after 1 1/2 hours on the phone . She then said I will transfer you to higher up tech but actually transferred me to Apples tech support. Do yourself a favor, LG does not support their sales so pass them by and buy something else. Life is not good at LG Response to LG’s response- Well yes this does seem like an issue for your customer service team. That’s exactly why I’ve called them twice, spent almost three hours on the phone with them and spoke with four different representatives none of which could resolve the issue for the ThinQ app or had any knowledge whatsoever of HomeKit that doesn’t function. I gues you didn’t fully read or understand my first post. Surely there is a more advanced tech team that actually has a clue how your system works, maybe consider having them contact me
    more
  • Jan 14, 2021

    By Belma Alagic
    Completely useless. The idea is to have a 'smart' experience, not stupid and annoying. Spending 45 minutes trubleshooting connection, resetting, clearing cache, killing app every time I need to use a washing machine is not what I want. I want to press a button and go. UI is messed up to the point that I have 3 languages on app. Why the heck am I seeing Checz??? I am seriously considdering asking for a refund, but then you cannot refund all the time spent on this stupid piece of trash.
    more
  • Don’t get this Jul 6, 2020

    By CFireFun
    This is a little long, but it is a full description of chaos. We just bought a new LG fridge, so I naturally loaded their Wi-Fi app. It seemed a little clunky to get going, but then evened out. I was a little concerned that they had their own network name, but it reverted to our home Wi-Fi when finished. That’s when the fun started, though. I started noticing my phone was acting differently, and finally, I couldn’t open apps that I’ve used for years. I kept getting a “Slow Connection” message in the app. I finally came to the realization that the last thing changed on the phone was installing the LG app, so I deleted it, but still had the same problems. In an Apple support site (accessed through my iPad where I hadn’t run the LG app) I was told to do a few things, one of which was to do a network reset. That started up, but froze with the Apple logo and a progress bar showing. I couldn’t even do a power down. After a trip to the nearest Apple store, where the staff graciously got me in w/o an appointment, we finally got to my latest iCloud backup, and was able to restore my phone to working order. All this, from just trying to use an app. THIS IS A BAD ONE - DON’T USE IT!!!!! I just feel fortunate that I’m close enough to an Apple store to go get the help I needed. I’ve been using Apple equipment for over 7 years, and have never before needed to restore one from backup, but I’m sure glad I had it on.
    more

No reviews available

  • Can’t live without it! Nov 13, 2020

    By JaneinMadison
    Was trying to buy a white washer/dryer combo, but could only find the new dark steel with smart technology. Sorry LG but hate the color—we call it Darth Vader. Good news! LOVE the smart technology! It lets you know when your laundry is done! It lets you know where you are in the cycle and how much time is left! It lets you know when it’s time to run the clean cycle! You can call a LG tech and hold your phone up and the tech can diagnose your problem and decide if you need a service call or not. And the guy that comes is knowledgeable, polite, on time, and stays until problem is resolved. I’ve had the combo in white at our previous home and had to leave it when we moved. We had a stackable washer dryer and I missed my combo so much I had to buy Darth. Actually I’ve had a LG combo for 4 years and never had a problem!! It dries great!( I read and follow the directions.) Their service tech said the problem was farther down the drain and he was right. We had the drain unclogged and good to go. BTW I do laundry every day 1-3 loads . The LG combos are workhorses and the smart technology is like getting both frosting and whipped cream on your cake!
    more
  • Because the App is excellent, it gives me more ideas for the future. Nov 1, 2020

    By ahhstanOo
    Also, the LW2217IVSM is the best Air Conditioner I’ve ever owned in my opinion. And it’s a Window AC! This view of mine has existed from the time before I purchased it (while researching air conditioner technologies) as a replacement for a previous unit, until current time as an owner for about 6 months now. The inverter technology makes this practically a different “thing” from my previous window into. The function is better than my Mini Split AC from another manufacturer with 3 ton capacity. It honestly seems like this LG 22,000 BTU ( less than 2 ton) capacity is actually putting out more, either that or the Mini Split I have Puts out less. I love the Variable Speed compressor function Inverter technology so Much that’s I’ve now just purchased an LG Multi V ARUB060GSS4 with 2 ARNU3030SVA4 indoor units to replace my existing Mini Split.
    more
  • Great Application, Great Features Dec 5, 2020

    By Varuzhan_$wag
    Give the company some credit. They programmed their supplies to work with our smartphones. The application might have some minor glitches, but it works great otherwise. The setup process was super simple. Just hold a button and do some tapping and swiping on your phone. So far, it’s working great. I have one complaint, though. I was brought to some warranty verification screen when setting up the pair of machines and then got to: Internet Connection Error. I tapped cancel and couldn’t get back to that screen. Possibly that happened automatically? Anyways, the rest is working great. I just got a notification that my washer is done, I’m gonna go unload that. Have a great day and trust me when I say this app is great. Bonus Feature: This application can sync with the Google Home app once you set up your appliance(s). ;)
    more
  • Jan 19, 2021

    By J B
    We have an LG Refrigerator that has been the best fridge I've ever had....60's! The app tells me when a door is left open, statuses of the compressor, motor, ice, running temperatures and hugely important things to avoid issues. They could add a sensor to tell you if the compressor is smothered in dust. Right now it's a troubleshoot leading to different possibilities; standard steps. But considering my Grandmother had to use an ice pick to defrost a freezer, I think we are spoiled! 5☆
    more
  • Works ok with smart oven Apr 29, 2020

    By Koolzero
    I have this for an oven and it’s ok just not really necessary. In theory you can preheat your oven remotely but you must first have the remote knob turned on your stove before you can use it, so you have to prepare ahead of time or I guess always leave your oven set to remote start. It can notify you when the oven is preheated but if I’m on VPN I don’t get notifications and can not connect which is kind of unfortunate. It also sent me an alert saying my oven needed to be cleaned, although it’s pretty much spotless, I’m guessing it just is a time response. Has a diagnostic feature which I’m not sure what it does because it runs really quick. Needs to offer options to fine tune the oven and update settings instead of doing them at the oven. Like adjust temp, turning off convection adjustment, updating clock.... This isn’t an app issue but one with LG, LG needs to release a firmware update to let you change how quickly the time button increases time. If you hold down briefly when adding time it does it in 10 minute increments.
    more
  • Jan 12, 2021

    By Kris H
    Terrible. Won't connect to my LG washer. You pay $1k for gimmicks features that don't even work. Shame.... Update: Your directions are not good in the book. You really just need to install the app then turn on the machine. There is no need to turn on the wifi on the washer or dryer. In fact if you do it won't connect. It's dumbed down enough that I should have just installed the app and followed the directions rather than read the manual and follow those.
    more
  • Love it! Dec 23, 2019

    By Sass12321
    The only reason I gave it a 4 was because it had a lot of glitches to set it up, but now that we figured it out it’s awesome! My mom and I are on separate schedules, but in the past we would regularly bring our laundry in only to find it used. Then wait, wonder if it was done, go in, see it wasn’t, then go back. Then see it was free, but the other person wasn’t completely finished, etc., etc. Which I mean, that wasn’t awful. I have a lot of friends in other countries that do their whole family’s laundry every day by hand. Now with us being on the same account though, it has been soooo much smoother. As of right now, I checked to see if her laundry was still going and I seen that both things have been off for about an hour. So now I know they’re free. Much, much simpler! And I’ll get my notification in town that she is using the washer and I know that she should be done with it by the time I get home. Awesome invention. Thanks so much and now I’m going to go wash a comforter. ☺️
    more
  • One issue with Setup on our Fridge Jul 6, 2019

    By givemeglenn
    I had one small issue with setup on our new Fridge; when our downloaded the app and followed the instructions, everything was going great at first. I was able to connect to the Fridge’s WiFi link, and when it asked for it’s password, I entered to one the app told me to enter, and the Fridge kept rejecting it, saying it was the incorrect password for my Fridge. I tried numerous times with this password after resetting my phone, the app, and my network, and each time, I kept getting the same error, so I contacted these the manufacturer and was told the password for my Fridge was totally different than the one the app was saying, so I started the setup again, with the new password this time, and it was accepted first try. I was then asked to connect the Fridge to my Home Network, which was no issue, and then the Fridge went through all of it’s updates and other connections, and I was good-to-go.
    more
  • Works pretty well for washer and dryer Jan 23, 2021

    By Crashley33
    Works well with washing machine. However I have the DLGX4201W dryer and there is no delay start. The washing machine has a delay start and remote start but the dryer only has remote. Would the app be able to add a feature that allows users to start the dryer at a certain time since I can do the remote start. The sharing feature-I have kids and the notifications that the dryer or washer are finished is helpful. The fact that they had to create their own LG account or login with their Gmail accounts and also enter a birthday that would not let them in because they’re younger was not helpful. Allow access for children/teens so they can just get these notifications. The washer has finished a cycle turn on your dryer to see a recommended cycle does not appear to be working but the app tells me it should be. Thanks!
    more
  • It’s ok Dec 18, 2020

    By FloridaGator1Card
    They have a long way to go. They need to seamlessly provide instructions to just connect wifi and register the product through the app. I now have like three registrations for the exact same product because nothing is networked together within LG. They must have forgotten how to do that. If I register the product on the website, then I obviously don’t need to register it via the app. They just don’t link their own websites and applications together. Why show the cooktop when we can’t ever control that? And why provide remote control to a range in the first place? That just seems very dangerous and a potentially huge safety violation from the NFPA. You should have focused more on setting the clock automatically with the wifi internet connection above everything else. Hopefully with some smart firmware updates, it’s not too late to achieve that obvious advantage with a wifi connection. The clock should never blink when the power goes out and is restored, we have smart meters to tell us when the power goes out, I don’t need the annoying flashing clock on the range to remind me. Other than that, everything seems to be functional, but they still could certainly improve the applications performance and automation.
    more
  • App WAS good. Update is not intuitive or functional Nov 30, 2020

    By MH Philadelphia
    We bought a WiFi enabled LG range in March 2020 and I installed the app on my phone. Worked great, intuitive, no problem (and I love the stove itself.) It’s nice to get a notification, if you’re in another part of the house or outside, that the oven is preheated or the timer is done. Now in late October 2020 I’m forced to download the app update. Now I’m trying to clear the notification history, because at least with the previous app version, the range stops sending notifications at some point unless you clear notifications. With the previous app, the procedure for clearing notifications was intuitive. But with the new version, I can’t for the life of me figure out how to do it. Sure, I can create “rooms” for my many LG appliances (just kidding, I only have one). Never mind that a simple list of appliances would serve the same purpose. But a basic task like clearing notification history? Nope!
    more
  • Not a Smart app for laundry appliances Dec 15, 2020

    By Kena2mi
    Went with an LG washer & dryer in part because they were supposed to be Smart appliances, with this Smart app that lets you control the appliances remotely. Not smart at all, really nothing more than a monitoring app. You still have to manually push the power button on the units, because you can’t turn them on with the app, and the power turns off almost immediately when a cycle ends. While standing there anyway I cannot imagine what point there would be in using the app instead of just pushing a couple buttons. Even as a monitoring app it’s buggy- washer time is frequently off by as much as 10 minutes- I’ve gone down there because it said there was only a minute or two left, to find out there’s 10 minutes or more. Dryer frequently sends a “dryer has been stopped due to a problem” notification when the cycle is complete. I picked this set in part because I expected to be able to set up a wash load, and start it remotely so it’s freshly done when I get home or get up in the morning, and to be able to fluff clothes left in the dryer without having to go down two flights of stairs to push a couple buttons, then back up for 10 minutes, and back down again. Not sure what the logic is behind this limitation, if they’re Smart appliances they should know not to start if there is a problem, just like my car. I will say that I really like the washer and dryer, but they should not be advertised as being able to be controlled remotely.
    more
  • Jan 18, 2021

    By David Whitley
    Nearly impossible to link to Google Home! In this day and age, a premier brand like LG should have a seamless app and have deep voice command linking to both Amazon's Alexa and Google's Home apps, as well as the much smaller Apple Siri. It took two weeks to get my TV added onto Google Home, and a few days ago it decided to unlink again! For days I've been trying different things to get it to work! Customer service had the gall to ask "why would you ever want to connect your account to Google?"
    more
  • It works, but is limited and buggy Aug 19, 2019

    By Gaz in VT
    I’m giving this a 2 because it really should be better coming from LG. First off, when you switch modes, the temp resets, usually down to 60. So if you have the temp set at 70for cool and then you want to change it to energy saver mode, you have to reset the temp. The other big mistake is the scheduling. It only turns on and off the unit based on the last mode. So you can’t really schedule it. Since I have one of the AC units in my home office, I would really like to be able to set it to dry during the weekends and then schedule it to energy saver at a specific temp for the morning and then to cool at a different temp during heat mid day and then back to energy saver at one temp from say 5pm till 9pm and then back to dry overnight. NOPE! Also, it would be great if this app could control the lighting on the unit. We have one of the new dual inverter window AC units in our bedroom and we have to cover the temp readout because it lights up the room. Since there isn’t a way to control it on the unit, it’s not really an app problem... but it should be configurable! I also don’t like the fact that it requires internet access. If the controller and the unit are on WiFi, the app should be able to make connection without requiring internet. When you purchase a new router you can discover it from any computer. And it’s NOT HomeKit compatible! Come on LG, improve your technology!
    more
  • Jan 8, 2021

    By Paul MacDonald
    App is essentially useless as it will not connect to my Wi- Fi. If it does seems to last for a day at most. Went through all the troubleshooting to no avail. Not impressed with heat pump either. Will not shut off when set temperature has been reached. Remote shows room temperature 3 degrees above setting but still runs wide open. Have to turn it off completely.
    more
  • Don’t buy LG and expect support!!! Dec 28, 2020

    By Tiki man2
    If only zero star was possible they would get it. Bought their 4K 50 inch TV because it states it is HomeKit compatible. HomeKit and their ThinQ app only work when the TV is on, you can’t turn the TV on from either once it’s off. I’ve emailed their tech support and got generic response that was no help. Spent 70 minutes on the phone with tech support and they had never heard of HomeKit, needless to say she couldn’t resolve the problem but said a supervisor would call back. Guess what, they never called. Called them back after 5 days and spoke to 3 different reps who had no idea how HomeKit works and couldn’t resolve the issues after 1 1/2 hours on the phone . She then said I will transfer you to higher up tech but actually transferred me to Apples tech support. Do yourself a favor, LG does not support their sales so pass them by and buy something else. Life is not good at LG Response to LG’s response- Well yes this does seem like an issue for your customer service team. That’s exactly why I’ve called them twice, spent almost three hours on the phone with them and spoke with four different representatives none of which could resolve the issue for the ThinQ app or had any knowledge whatsoever of HomeKit that doesn’t function. I gues you didn’t fully read or understand my first post. Surely there is a more advanced tech team that actually has a clue how your system works, maybe consider having them contact me
    more
  • Jan 14, 2021

    By Belma Alagic
    Completely useless. The idea is to have a 'smart' experience, not stupid and annoying. Spending 45 minutes trubleshooting connection, resetting, clearing cache, killing app every time I need to use a washing machine is not what I want. I want to press a button and go. UI is messed up to the point that I have 3 languages on app. Why the heck am I seeing Checz??? I am seriously considdering asking for a refund, but then you cannot refund all the time spent on this stupid piece of trash.
    more
  • Don’t get this Jul 6, 2020

    By CFireFun
    This is a little long, but it is a full description of chaos. We just bought a new LG fridge, so I naturally loaded their Wi-Fi app. It seemed a little clunky to get going, but then evened out. I was a little concerned that they had their own network name, but it reverted to our home Wi-Fi when finished. That’s when the fun started, though. I started noticing my phone was acting differently, and finally, I couldn’t open apps that I’ve used for years. I kept getting a “Slow Connection” message in the app. I finally came to the realization that the last thing changed on the phone was installing the LG app, so I deleted it, but still had the same problems. In an Apple support site (accessed through my iPad where I hadn’t run the LG app) I was told to do a few things, one of which was to do a network reset. That started up, but froze with the Apple logo and a progress bar showing. I couldn’t even do a power down. After a trip to the nearest Apple store, where the staff graciously got me in w/o an appointment, we finally got to my latest iCloud backup, and was able to restore my phone to working order. All this, from just trying to use an app. THIS IS A BAD ONE - DON’T USE IT!!!!! I just feel fortunate that I’m close enough to an Apple store to go get the help I needed. I’ve been using Apple equipment for over 7 years, and have never before needed to restore one from backup, but I’m sure glad I had it on.
    more
  • Jan 12, 2021

    By Paul Marin
    LG TV washing machine and AC seem to ignore phone and app is not able to connect any of them. It is understandable for a phone that lacks simple functions like battery charging light. I am back in Nokia 5110 age. Later edit: hating disfunctionality is not solving any problem. Connectivity with LG apliances is very simple with Asus Z3 and Z5 using their dedicated app. With this app the LG G8 phone is not able to discover and to integrate any of them. Luckly it connects easy with my Audi BT.
    more

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