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LG ThinQ

LG ThinQ

LG Electronics, Inc.

Discover how a connected life with ThinQ makes your life easier.

3.9 Ratings 268K+ Reviews 10M+ Downloads

Ratings & Reviews

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  • Jan 12, 2022

    By Stephen Eikenberry
    OK, after the app actually made all of the connections, it works well at identifying issues. The brand new washing machine is not operating correctly and the app translated the error code. Much more impressed. Now if LG can fix this 460lb monument to modern manufacturing that is uselessly occupying my laundry room, I can move on to solve other problems I should not need to solve.
  • Jan 17, 2022

    By Ryan Palamara
    I recently got a LG washer that uses this app. Notifications are helpful like a cycles is done or an error the door wasnt fully closed. Navigating the app itself isn't great. ~70% of the content are ads to buy more. Most details about the washer make you click multiple levels deep into the app. Numbers don't match between differnt menus, like I need a tub cleaning because beyond 30 cycles but only shows 23 cycles in total cycles screen. Usefull, but could be a lot better. Mostly focused on ads.
  • Oven DOES NOT need cleaning! May 3, 2021

    By BobbyFranc
    Finally, when I went to App Settings, Product Notifications I got more than just a blank screen. I was able to set the Oven Needs To Be Cleaned to Every Month. I did a total reinstall a few weeks ago but still got the blank screen. However, it worked this morning. Getting notifications like Oven is Pre-heated is very useful. Old Bad Review I was awoken this morning at 4:30 AM by a ThinQ notification that my oven needs cleaning! I cleaned the oven last week and I’m still getting notifications. I’m very happy with my LG induction range. I like getting notifications for the timer and the oven pre -heating, etc , but LG, please fix this app. I got another spurious early morning notification again that the Oven Needs To Be Cleaned today. LG support previously responded by telling me to turn off the oven notifications. However, you can only tell off ALL notificationsI. I responded to them with why don’t you just fix the bug? FINAL REVIEW After reinstalling the app, I was finally able to access the settings and change the notification that the Oven Needs To Be Cleaned message from weekly to monthly. LG should just remove this or let it be turned off completely. When I open the oven door I can clearly see if it needs to be cleaned. On a positive note, I really like my induction range.
  • Jan 11, 2022

    By JJ M
    It is everything I hoped it would be and more! I dont know what these other people are talking about, ive never had an app that performed so well. Random things happened in life causing me to all of the sudden needing the services this app features. I went to the play store looked for 2 minutes and almost immediately found this app and had to look no further. Def. Recommend!!!
  • LG ThinQ app is a lifesaver. Nov 25, 2021

    By Computergoddess
    It seems that even though I am working at home, I am busier than I was when I was in school teaching. I use the ThinQ app even more. I can remotely run a load in the washer or dryer and get reminders when the cycle is complete. I particularly love the choices to download into the machine from the app. I just wish there were a few more options say for workout clothes as they are made of special fabrics. I am wearing my fitness outfits more all day now that I am stuck at home. They never seem to dry on delicate but I am afraid to ruin the stretch and moisture wicking fabric in a regular cycle and there isn’t such a cycle in downloads. Since this initial review, I have had lots of trouble with the app connecting to the washer and dryer. I can never remote start from the appliances and when I choose an already downloaded cycle, the app tells me that I have to use the washer to turn it on. I never know if I am actually using the downloaded cycle until it starts to animate on the phone. Then the remote light will light up on the washer. I have asked for help through the app or called repeatedly over the past year but no response.
  • Can’t live without it! Nov 13, 2020

    By JaneinMadison
    Was trying to buy a white washer/dryer combo, but could only find the new dark steel with smart technology. Sorry LG but hate the color—we call it Darth Vader. Good news! LOVE the smart technology! It lets you know when your laundry is done! It lets you know where you are in the cycle and how much time is left! It lets you know when it’s time to run the clean cycle! You can call a LG tech and hold your phone up and the tech can diagnose your problem and decide if you need a service call or not. And the guy that comes is knowledgeable, polite, on time, and stays until problem is resolved. I’ve had the combo in white at our previous home and had to leave it when we moved. We had a stackable washer dryer and I missed my combo so much I had to buy Darth. Actually I’ve had a LG combo for 4 years and never had a problem!! It dries great!( I read and follow the directions.) Their service tech said the problem was farther down the drain and he was right. We had the drain unclogged and good to go. BTW I do laundry every day 1-3 loads . The LG combos are workhorses and the smart technology is like getting both frosting and whipped cream on your cake!
  • It’s ok Dec 18, 2020

    By FloridaGator1Card
    They have a long way to go. They need to seamlessly provide instructions to just connect wifi and register the product through the app. I now have like three registrations for the exact same product because nothing is networked together within LG. They must have forgotten how to do that. If I register the product on the website, then I obviously don’t need to register it via the app. They just don’t link their own websites and applications together. Why show the cooktop when we can’t ever control that? And why provide remote control to a range in the first place? That just seems very dangerous and a potentially huge safety violation from the NFPA. You should have focused more on setting the clock automatically with the wifi internet connection above everything else. Hopefully with some smart firmware updates, it’s not too late to achieve that obvious advantage with a wifi connection. The clock should never blink when the power goes out and is restored, we have smart meters to tell us when the power goes out, I don’t need the annoying flashing clock on the range to remind me. Other than that, everything seems to be functional, but they still could certainly improve the applications performance and automation.
  • Works ok with smart oven Apr 29, 2020

    By Koolzero
    I have this for an oven and it’s ok just not really necessary. In theory you can preheat your oven remotely but you must first have the remote knob turned on your stove before you can use it, so you have to prepare ahead of time or I guess always leave your oven set to remote start. It can notify you when the oven is preheated but if I’m on VPN I don’t get notifications and can not connect which is kind of unfortunate. It also sent me an alert saying my oven needed to be cleaned, although it’s pretty much spotless, I’m guessing it just is a time response. Has a diagnostic feature which I’m not sure what it does because it runs really quick. Needs to offer options to fine tune the oven and update settings instead of doing them at the oven. Like adjust temp, turning off convection adjustment, updating clock.... This isn’t an app issue but one with LG, LG needs to release a firmware update to let you change how quickly the time button increases time. If you hold down briefly when adding time it does it in 10 minute increments.
  • Jan 6, 2022

    By D
    I love this app. It shows how much time is left on my washer and dryer. I can control my tv with this app too. Everything I need to know and use for my appliances is right in this app. I can also turn the sound off on my washer and dryer and have notifications pop up on my phone when they are done. The only thing that doesn't work is this app doesn't turn my tv on even while connected to the same wifi.
  • Jan 2, 2022

    By jay bach
    Not enough features. It doesn't list what my washer and dryer model numbers are. The energy consumption graph for the washer only shows some vague bars, with no actual energy usage numbers. Numbers. It should have links to the user guide for each machine connected to this app. Really only useful function is to tell you when the lotus finished
  • Jan 12, 2022

    By Stephen Eikenberry
    OK, after the app actually made all of the connections, it works well at identifying issues. The brand new washing machine is not operating correctly and the app translated the error code. Much more impressed. Now if LG can fix this 460lb monument to modern manufacturing that is uselessly occupying my laundry room, I can move on to solve other problems I should not need to solve.
  • Jan 17, 2022

    By Ryan Palamara
    I recently got a LG washer that uses this app. Notifications are helpful like a cycles is done or an error the door wasnt fully closed. Navigating the app itself isn't great. ~70% of the content are ads to buy more. Most details about the washer make you click multiple levels deep into the app. Numbers don't match between differnt menus, like I need a tub cleaning because beyond 30 cycles but only shows 23 cycles in total cycles screen. Usefull, but could be a lot better. Mostly focused on ads.
  • Oven DOES NOT need cleaning! May 3, 2021

    By BobbyFranc
    Finally, when I went to App Settings, Product Notifications I got more than just a blank screen. I was able to set the Oven Needs To Be Cleaned to Every Month. I did a total reinstall a few weeks ago but still got the blank screen. However, it worked this morning. Getting notifications like Oven is Pre-heated is very useful. Old Bad Review I was awoken this morning at 4:30 AM by a ThinQ notification that my oven needs cleaning! I cleaned the oven last week and I’m still getting notifications. I’m very happy with my LG induction range. I like getting notifications for the timer and the oven pre -heating, etc , but LG, please fix this app. I got another spurious early morning notification again that the Oven Needs To Be Cleaned today. LG support previously responded by telling me to turn off the oven notifications. However, you can only tell off ALL notificationsI. I responded to them with why don’t you just fix the bug? FINAL REVIEW After reinstalling the app, I was finally able to access the settings and change the notification that the Oven Needs To Be Cleaned message from weekly to monthly. LG should just remove this or let it be turned off completely. When I open the oven door I can clearly see if it needs to be cleaned. On a positive note, I really like my induction range.
  • Jan 11, 2022

    By JJ M
    It is everything I hoped it would be and more! I dont know what these other people are talking about, ive never had an app that performed so well. Random things happened in life causing me to all of the sudden needing the services this app features. I went to the play store looked for 2 minutes and almost immediately found this app and had to look no further. Def. Recommend!!!
  • LG ThinQ app is a lifesaver. Nov 25, 2021

    By Computergoddess
    It seems that even though I am working at home, I am busier than I was when I was in school teaching. I use the ThinQ app even more. I can remotely run a load in the washer or dryer and get reminders when the cycle is complete. I particularly love the choices to download into the machine from the app. I just wish there were a few more options say for workout clothes as they are made of special fabrics. I am wearing my fitness outfits more all day now that I am stuck at home. They never seem to dry on delicate but I am afraid to ruin the stretch and moisture wicking fabric in a regular cycle and there isn’t such a cycle in downloads. Since this initial review, I have had lots of trouble with the app connecting to the washer and dryer. I can never remote start from the appliances and when I choose an already downloaded cycle, the app tells me that I have to use the washer to turn it on. I never know if I am actually using the downloaded cycle until it starts to animate on the phone. Then the remote light will light up on the washer. I have asked for help through the app or called repeatedly over the past year but no response.
  • Can’t live without it! Nov 13, 2020

    By JaneinMadison
    Was trying to buy a white washer/dryer combo, but could only find the new dark steel with smart technology. Sorry LG but hate the color—we call it Darth Vader. Good news! LOVE the smart technology! It lets you know when your laundry is done! It lets you know where you are in the cycle and how much time is left! It lets you know when it’s time to run the clean cycle! You can call a LG tech and hold your phone up and the tech can diagnose your problem and decide if you need a service call or not. And the guy that comes is knowledgeable, polite, on time, and stays until problem is resolved. I’ve had the combo in white at our previous home and had to leave it when we moved. We had a stackable washer dryer and I missed my combo so much I had to buy Darth. Actually I’ve had a LG combo for 4 years and never had a problem!! It dries great!( I read and follow the directions.) Their service tech said the problem was farther down the drain and he was right. We had the drain unclogged and good to go. BTW I do laundry every day 1-3 loads . The LG combos are workhorses and the smart technology is like getting both frosting and whipped cream on your cake!
  • It’s ok Dec 18, 2020

    By FloridaGator1Card
    They have a long way to go. They need to seamlessly provide instructions to just connect wifi and register the product through the app. I now have like three registrations for the exact same product because nothing is networked together within LG. They must have forgotten how to do that. If I register the product on the website, then I obviously don’t need to register it via the app. They just don’t link their own websites and applications together. Why show the cooktop when we can’t ever control that? And why provide remote control to a range in the first place? That just seems very dangerous and a potentially huge safety violation from the NFPA. You should have focused more on setting the clock automatically with the wifi internet connection above everything else. Hopefully with some smart firmware updates, it’s not too late to achieve that obvious advantage with a wifi connection. The clock should never blink when the power goes out and is restored, we have smart meters to tell us when the power goes out, I don’t need the annoying flashing clock on the range to remind me. Other than that, everything seems to be functional, but they still could certainly improve the applications performance and automation.
  • Works ok with smart oven Apr 29, 2020

    By Koolzero
    I have this for an oven and it’s ok just not really necessary. In theory you can preheat your oven remotely but you must first have the remote knob turned on your stove before you can use it, so you have to prepare ahead of time or I guess always leave your oven set to remote start. It can notify you when the oven is preheated but if I’m on VPN I don’t get notifications and can not connect which is kind of unfortunate. It also sent me an alert saying my oven needed to be cleaned, although it’s pretty much spotless, I’m guessing it just is a time response. Has a diagnostic feature which I’m not sure what it does because it runs really quick. Needs to offer options to fine tune the oven and update settings instead of doing them at the oven. Like adjust temp, turning off convection adjustment, updating clock.... This isn’t an app issue but one with LG, LG needs to release a firmware update to let you change how quickly the time button increases time. If you hold down briefly when adding time it does it in 10 minute increments.
  • Jan 6, 2022

    By D
    I love this app. It shows how much time is left on my washer and dryer. I can control my tv with this app too. Everything I need to know and use for my appliances is right in this app. I can also turn the sound off on my washer and dryer and have notifications pop up on my phone when they are done. The only thing that doesn't work is this app doesn't turn my tv on even while connected to the same wifi.
  • Jan 2, 2022

    By jay bach
    Not enough features. It doesn't list what my washer and dryer model numbers are. The energy consumption graph for the washer only shows some vague bars, with no actual energy usage numbers. Numbers. It should have links to the user guide for each machine connected to this app. Really only useful function is to tell you when the lotus finished
  • Jan 17, 2022

    By Graham Clarke
    This use to work pretty well for what it is until I upgraded to my pixel 6, now the app won't send any notifications anymore. I suspect it might be some change in Android 12 that they didn't fix in the app, perhapse not requesting notification privs correctly anymore. Please fix and I will be happy to up the rating. This is on a clean phone with a clean install of the app.
  • Not a Smart app for laundry appliances Dec 15, 2020

    By Kena2mi
    Went with an LG washer & dryer in part because they were supposed to be Smart appliances, with this Smart app that lets you control the appliances remotely. Not smart at all, really nothing more than a monitoring app. You still have to manually push the power button on the units, because you can’t turn them on with the app, and the power turns off almost immediately when a cycle ends. While standing there anyway I cannot imagine what point there would be in using the app instead of just pushing a couple buttons. Even as a monitoring app it’s buggy- washer time is frequently off by as much as 10 minutes- I’ve gone down there because it said there was only a minute or two left, to find out there’s 10 minutes or more. Dryer frequently sends a “dryer has been stopped due to a problem” notification when the cycle is complete. I picked this set in part because I expected to be able to set up a wash load, and start it remotely so it’s freshly done when I get home or get up in the morning, and to be able to fluff clothes left in the dryer without having to go down two flights of stairs to push a couple buttons, then back up for 10 minutes, and back down again. Not sure what the logic is behind this limitation, if they’re Smart appliances they should know not to start if there is a problem, just like my car. I will say that I really like the washer and dryer, but they should not be advertised as being able to be controlled remotely.
  • Don’t buy LG and expect support!!! Dec 28, 2020

    By Tiki man2
    If only zero star was possible they would get it. Bought their 4K 50 inch TV because it states it is HomeKit compatible. HomeKit and their ThinQ app only work when the TV is on, you can’t turn the TV on from either once it’s off. I’ve emailed their tech support and got generic response that was no help. Spent 70 minutes on the phone with tech support and they had never heard of HomeKit, needless to say she couldn’t resolve the problem but said a supervisor would call back. Guess what, they never called. Called them back after 5 days and spoke to 3 different reps who had no idea how HomeKit works and couldn’t resolve the issues after 1 1/2 hours on the phone . She then said I will transfer you to higher up tech but actually transferred me to Apples tech support. Do yourself a favor, LG does not support their sales so pass them by and buy something else. Life is not good at LG Response to LG’s response- Well yes this does seem like an issue for your customer service team. That’s exactly why I’ve called them twice, spent almost three hours on the phone with them and spoke with four different representatives none of which could resolve the issue for the ThinQ app or had any knowledge whatsoever of HomeKit that doesn’t function. I gues you didn’t fully read or understand my first post. Surely there is a more advanced tech team that actually has a clue how your system works, maybe consider having them contact me
  • Greedy for info May 20, 2021

    By BlckSnShyn
    This app is limited in its use for the appliances and is greedy to mine information from your device. This app doesn’t really control your appliances, but its main use is to notify you when a cycle is done. It’s not worth it for the trade off of why I think this app was really created for. It’s more efficient in getting your private information. It does more of that than actually giving you remote control over your appliances. If you’re using your mobile phone, this app will mine your contact information, your device information, your internet active, your personal data (such as first name, last name, date of birth, etc….), etc…. Much of this data this app mines is irrelevant to the operation of your appliances it’s set to manage. After agreeing to the terms of use and privacy policy consent, this app will have the right to pilfer through your personal information. Think twice about who you want to have your data and internet activity. Think about who they are selling it to. Why else would this app or company needs such data? Update: developer sends a response that they use this data for user verification. They don’t need my contacts in my phone for this. Everyone, review the user agreement. They are data mining us. It’s in the agreement. They don’t need this access to our phones or data to use an appliance or app like this. They are selling your information.
  • Jan 2, 2022

    By Craig Treptow
    Ha, what a joke! We have had a washer and dryer for over a year and just bought a refrigerator (all with the ThinQ feature). I connected to the washer with no issue. The dryer claims it "is having trouble connecting". The fridge plays the song and flashes the light, but never shows up in the app. So, I'm batting 1/3 with this. I may try to connect the other two someday in the near future. If it doesn't work that day, then bye to this app. There is an increasing chance I'll just delete the app before then, since it doesn't look all that useful anyway.
  • Don’t get this Jul 6, 2020

    By CFireFun
    This is a little long, but it is a full description of chaos. We just bought a new LG fridge, so I naturally loaded their Wi-Fi app. It seemed a little clunky to get going, but then evened out. I was a little concerned that they had their own network name, but it reverted to our home Wi-Fi when finished. That’s when the fun started, though. I started noticing my phone was acting differently, and finally, I couldn’t open apps that I’ve used for years. I kept getting a “Slow Connection” message in the app. I finally came to the realization that the last thing changed on the phone was installing the LG app, so I deleted it, but still had the same problems. In an Apple support site (accessed through my iPad where I hadn’t run the LG app) I was told to do a few things, one of which was to do a network reset. That started up, but froze with the Apple logo and a progress bar showing. I couldn’t even do a power down. After a trip to the nearest Apple store, where the staff graciously got me in w/o an appointment, we finally got to my latest iCloud backup, and was able to restore my phone to working order. All this, from just trying to use an app. THIS IS A BAD ONE - DON’T USE IT!!!!! I just feel fortunate that I’m close enough to an Apple store to go get the help I needed. I’ve been using Apple equipment for over 7 years, and have never before needed to restore one from backup, but I’m sure glad I had it on.
  • Jan 2, 2022

    By Tomas
    - The App Is Hard to Configure, Unstable and of Limited Utility... - The phone version installed but getting the washer and drier connected was a trial by combat. It was me versus the LG machines, the LG wifi interface, the LG app, the LG server and Satan himself. Eventually I overcame (did I mention I am significantly tech savvy.). It is useful for signaling end of cycle and maintenance. - The tablet version was a stronger beast. I gave up after the umpteenth crash and deleted it.
  • LG Thinq for Mini Split AC Jul 21, 2021

    By Al Zymer
    Dismal. 1% of use requires reboot of mini-split (power off AT ELECTRICAL PANEL, EG circuit breakers) to restore wifi connection. App hangs and must be cleared and restarted appropriately for 10% of use. For about 5% of use app hangs requiring a power off reboot of iPhone itself. When it does stay up and connect feature set is notably less than the wireless remote. EG you cannot turn off the light on the AC head — a requirement for bedroom use. Quite apparent nobody in IT at LG actually owns and uses the product using the app. Let us hope these guys don’t make avionics. I gave the app 1 star because it downloads and starts up. And now, there is more! LG just announced its privacy “Policy”. It’s not a policy it’s a requirement. There is no way to opt out of any of the things LG says they will do, which is to link everything they can find about you, presumably by invading your actual privacy anywhere and everywhere on the web, track you wherever you go and do anything they want with the data they find on you anywhere. AND, and, there is no way whatsoever to opt out of any of this appalling nonsense. I pray the European Union gets their teeth into these fellows and tears them up. I am planning to take this app off my iPhone and use only the unsinkable, unhackable, unabusable 100% private, infrared remote. I have lowered my rating to minus 10 stars. Draconian, Medieval, hysterically unbelievably insane “privacy” policy from LG IT.
  • Jan 15, 2022

    By Tony Boudreau
    The app does not work well with the LG Washer, the wifi connection is erratic and therefore removes most of the smart features. The main use I think for most would be notifications when cycles are done. Nope. Support is not very good for such a large company. Don't rely on the smart features, they'll let you down.
  • Jan 3, 2022

    By rebecca shake
    I have my washer, dryer, and tv connected. All of a sudden today the TV won't connect. I tried adding it manually, by the qr code, and the code on the TV and it keeps saying error and wrong code... dont know how the qr code can be wrong since I'm scanning it directly from the TV. I can't connect anymore to watch occulus as my family plays. Very frustrating. I reinstalled multiple times and it's just not worth the headache anymore.

No reviews available

No reviews available

  • Jan 11, 2022

    By JJ M
    It is everything I hoped it would be and more! I dont know what these other people are talking about, ive never had an app that performed so well. Random things happened in life causing me to all of the sudden needing the services this app features. I went to the play store looked for 2 minutes and almost immediately found this app and had to look no further. Def. Recommend!!!
  • LG ThinQ app is a lifesaver. Nov 25, 2021

    By Computergoddess
    It seems that even though I am working at home, I am busier than I was when I was in school teaching. I use the ThinQ app even more. I can remotely run a load in the washer or dryer and get reminders when the cycle is complete. I particularly love the choices to download into the machine from the app. I just wish there were a few more options say for workout clothes as they are made of special fabrics. I am wearing my fitness outfits more all day now that I am stuck at home. They never seem to dry on delicate but I am afraid to ruin the stretch and moisture wicking fabric in a regular cycle and there isn’t such a cycle in downloads. Since this initial review, I have had lots of trouble with the app connecting to the washer and dryer. I can never remote start from the appliances and when I choose an already downloaded cycle, the app tells me that I have to use the washer to turn it on. I never know if I am actually using the downloaded cycle until it starts to animate on the phone. Then the remote light will light up on the washer. I have asked for help through the app or called repeatedly over the past year but no response.
  • Can’t live without it! Nov 13, 2020

    By JaneinMadison
    Was trying to buy a white washer/dryer combo, but could only find the new dark steel with smart technology. Sorry LG but hate the color—we call it Darth Vader. Good news! LOVE the smart technology! It lets you know when your laundry is done! It lets you know where you are in the cycle and how much time is left! It lets you know when it’s time to run the clean cycle! You can call a LG tech and hold your phone up and the tech can diagnose your problem and decide if you need a service call or not. And the guy that comes is knowledgeable, polite, on time, and stays until problem is resolved. I’ve had the combo in white at our previous home and had to leave it when we moved. We had a stackable washer dryer and I missed my combo so much I had to buy Darth. Actually I’ve had a LG combo for 4 years and never had a problem!! It dries great!( I read and follow the directions.) Their service tech said the problem was farther down the drain and he was right. We had the drain unclogged and good to go. BTW I do laundry every day 1-3 loads . The LG combos are workhorses and the smart technology is like getting both frosting and whipped cream on your cake!
  • Jan 6, 2022

    By D
    I love this app. It shows how much time is left on my washer and dryer. I can control my tv with this app too. Everything I need to know and use for my appliances is right in this app. I can also turn the sound off on my washer and dryer and have notifications pop up on my phone when they are done. The only thing that doesn't work is this app doesn't turn my tv on even while connected to the same wifi.
  • Sleep mode with no timer for window dual inverter AC Jul 1, 2021

    By Mark787000
    Would like to make a special request from the developers for future update I recently bought this dual inverter AC Which I think is wonderful it eliminates the need to install a mini split 100% there is a feature called sleep mode which has a timer i found it super useful for super silent operation and energy efficiency however Many people like me have had the need and i've heard They would like it to have an option for no timer at all like a permanent sleep mode option or we could call it "UltraQuiet Mode" where the ac adjust fan speed compressor, according to cooling need to the point where it runs silent 40-44 db 24/7 i like to run my ac 24/7 because it saves energy keeping the house cooled while also not being intrusive and when the timer ends i need to re adjust temp and re enable sleep mode, PLEASE add a ultra quiet option or no timer for sleep mode pleaaaaseee and thank you!!! btw i love my dual inverter❤️❤️
  • Jan 12, 2022

    By Stephen Eikenberry
    OK, after the app actually made all of the connections, it works well at identifying issues. The brand new washing machine is not operating correctly and the app translated the error code. Much more impressed. Now if LG can fix this 460lb monument to modern manufacturing that is uselessly occupying my laundry room, I can move on to solve other problems I should not need to solve.
  • Works ok with smart oven Apr 29, 2020

    By Koolzero
    I have this for an oven and it’s ok just not really necessary. In theory you can preheat your oven remotely but you must first have the remote knob turned on your stove before you can use it, so you have to prepare ahead of time or I guess always leave your oven set to remote start. It can notify you when the oven is preheated but if I’m on VPN I don’t get notifications and can not connect which is kind of unfortunate. It also sent me an alert saying my oven needed to be cleaned, although it’s pretty much spotless, I’m guessing it just is a time response. Has a diagnostic feature which I’m not sure what it does because it runs really quick. Needs to offer options to fine tune the oven and update settings instead of doing them at the oven. Like adjust temp, turning off convection adjustment, updating clock.... This isn’t an app issue but one with LG, LG needs to release a firmware update to let you change how quickly the time button increases time. If you hold down briefly when adding time it does it in 10 minute increments.
  • Love it! Dec 23, 2019

    By Sass12321
    The only reason I gave it a 4 was because it had a lot of glitches to set it up, but now that we figured it out it’s awesome! My mom and I are on separate schedules, but in the past we would regularly bring our laundry in only to find it used. Then wait, wonder if it was done, go in, see it wasn’t, then go back. Then see it was free, but the other person wasn’t completely finished, etc., etc. Which I mean, that wasn’t awful. I have a lot of friends in other countries that do their whole family’s laundry every day by hand. Now with us being on the same account though, it has been soooo much smoother. As of right now, I checked to see if her laundry was still going and I seen that both things have been off for about an hour. So now I know they’re free. Much, much simpler! And I’ll get my notification in town that she is using the washer and I know that she should be done with it by the time I get home. Awesome invention. Thanks so much and now I’m going to go wash a comforter. ☺️
  • Nice feature with one problem Jul 18, 2021

    By MTKCLAN
    It is nice to have other load options to download to the washer for more of exactly what the type of wash is. It also cool to be able to go do anything around the house or the lawn work outside and have a notification sent to my cell phone that the load is finished. I don’t have to keep an eye on the time or be around to be able to hear the tone of the washer being finished. This all is the same for the dryer as well. The only thing I can’t figure out is why I can’t do a remote start of the units. It really isn’t an issue since it takes a person to load the clothes and put the needed detergent in so I’m right there to turn the unit on. But why even show at the bottom of the app “Remote start off”? If I can’t even turn that feature on no reason for this. With two weeks of use now though I’m very happy with my purchase of the LG ThinQ washer and dryer!!!
  • One issue with Setup on our Fridge Jul 6, 2019

    By givemeglenn
    I had one small issue with setup on our new Fridge; when our downloaded the app and followed the instructions, everything was going great at first. I was able to connect to the Fridge’s WiFi link, and when it asked for it’s password, I entered to one the app told me to enter, and the Fridge kept rejecting it, saying it was the incorrect password for my Fridge. I tried numerous times with this password after resetting my phone, the app, and my network, and each time, I kept getting the same error, so I contacted these the manufacturer and was told the password for my Fridge was totally different than the one the app was saying, so I started the setup again, with the new password this time, and it was accepted first try. I was then asked to connect the Fridge to my Home Network, which was no issue, and then the Fridge went through all of it’s updates and other connections, and I was good-to-go.
  • Jan 17, 2022

    By Ryan Palamara
    I recently got a LG washer that uses this app. Notifications are helpful like a cycles is done or an error the door wasnt fully closed. Navigating the app itself isn't great. ~70% of the content are ads to buy more. Most details about the washer make you click multiple levels deep into the app. Numbers don't match between differnt menus, like I need a tub cleaning because beyond 30 cycles but only shows 23 cycles in total cycles screen. Usefull, but could be a lot better. Mostly focused on ads.
  • Oven DOES NOT need cleaning! May 3, 2021

    By BobbyFranc
    Finally, when I went to App Settings, Product Notifications I got more than just a blank screen. I was able to set the Oven Needs To Be Cleaned to Every Month. I did a total reinstall a few weeks ago but still got the blank screen. However, it worked this morning. Getting notifications like Oven is Pre-heated is very useful. Old Bad Review I was awoken this morning at 4:30 AM by a ThinQ notification that my oven needs cleaning! I cleaned the oven last week and I’m still getting notifications. I’m very happy with my LG induction range. I like getting notifications for the timer and the oven pre -heating, etc , but LG, please fix this app. I got another spurious early morning notification again that the Oven Needs To Be Cleaned today. LG support previously responded by telling me to turn off the oven notifications. However, you can only tell off ALL notificationsI. I responded to them with why don’t you just fix the bug? FINAL REVIEW After reinstalling the app, I was finally able to access the settings and change the notification that the Oven Needs To Be Cleaned message from weekly to monthly. LG should just remove this or let it be turned off completely. When I open the oven door I can clearly see if it needs to be cleaned. On a positive note, I really like my induction range.
  • It’s ok Dec 18, 2020

    By FloridaGator1Card
    They have a long way to go. They need to seamlessly provide instructions to just connect wifi and register the product through the app. I now have like three registrations for the exact same product because nothing is networked together within LG. They must have forgotten how to do that. If I register the product on the website, then I obviously don’t need to register it via the app. They just don’t link their own websites and applications together. Why show the cooktop when we can’t ever control that? And why provide remote control to a range in the first place? That just seems very dangerous and a potentially huge safety violation from the NFPA. You should have focused more on setting the clock automatically with the wifi internet connection above everything else. Hopefully with some smart firmware updates, it’s not too late to achieve that obvious advantage with a wifi connection. The clock should never blink when the power goes out and is restored, we have smart meters to tell us when the power goes out, I don’t need the annoying flashing clock on the range to remind me. Other than that, everything seems to be functional, but they still could certainly improve the applications performance and automation.
  • Jan 2, 2022

    By jay bach
    Not enough features. It doesn't list what my washer and dryer model numbers are. The energy consumption graph for the washer only shows some vague bars, with no actual energy usage numbers. Numbers. It should have links to the user guide for each machine connected to this app. Really only useful function is to tell you when the lotus finished
  • Jan 4, 2022

    By Orin Silver
    What the literal hell. Why can't I use this app properly anymore. How hard is it to not screw up an app to do a simple thing like connecting to the app. Seriously what kind of update checks do you do to screw this simple thing up. Check your danm code before updating things. Used it yesterday and now can't even do anything with it. Thanks.
  • Jan 17, 2022

    By Graham Clarke
    This use to work pretty well for what it is until I upgraded to my pixel 6, now the app won't send any notifications anymore. I suspect it might be some change in Android 12 that they didn't fix in the app, perhapse not requesting notification privs correctly anymore. Please fix and I will be happy to up the rating. This is on a clean phone with a clean install of the app.
  • Not a Smart app for laundry appliances Dec 15, 2020

    By Kena2mi
    Went with an LG washer & dryer in part because they were supposed to be Smart appliances, with this Smart app that lets you control the appliances remotely. Not smart at all, really nothing more than a monitoring app. You still have to manually push the power button on the units, because you can’t turn them on with the app, and the power turns off almost immediately when a cycle ends. While standing there anyway I cannot imagine what point there would be in using the app instead of just pushing a couple buttons. Even as a monitoring app it’s buggy- washer time is frequently off by as much as 10 minutes- I’ve gone down there because it said there was only a minute or two left, to find out there’s 10 minutes or more. Dryer frequently sends a “dryer has been stopped due to a problem” notification when the cycle is complete. I picked this set in part because I expected to be able to set up a wash load, and start it remotely so it’s freshly done when I get home or get up in the morning, and to be able to fluff clothes left in the dryer without having to go down two flights of stairs to push a couple buttons, then back up for 10 minutes, and back down again. Not sure what the logic is behind this limitation, if they’re Smart appliances they should know not to start if there is a problem, just like my car. I will say that I really like the washer and dryer, but they should not be advertised as being able to be controlled remotely.
  • Jan 2, 2022

    By Craig Treptow
    Ha, what a joke! We have had a washer and dryer for over a year and just bought a refrigerator (all with the ThinQ feature). I connected to the washer with no issue. The dryer claims it "is having trouble connecting". The fridge plays the song and flashes the light, but never shows up in the app. So, I'm batting 1/3 with this. I may try to connect the other two someday in the near future. If it doesn't work that day, then bye to this app. There is an increasing chance I'll just delete the app before then, since it doesn't look all that useful anyway.
  • Jan 2, 2022

    By Tomas
    - The App Is Hard to Configure, Unstable and of Limited Utility... - The phone version installed but getting the washer and drier connected was a trial by combat. It was me versus the LG machines, the LG wifi interface, the LG app, the LG server and Satan himself. Eventually I overcame (did I mention I am significantly tech savvy.). It is useful for signaling end of cycle and maintenance. - The tablet version was a stronger beast. I gave up after the umpteenth crash and deleted it.
  • Don’t buy LG and expect support!!! Dec 28, 2020

    By Tiki man2
    If only zero star was possible they would get it. Bought their 4K 50 inch TV because it states it is HomeKit compatible. HomeKit and their ThinQ app only work when the TV is on, you can’t turn the TV on from either once it’s off. I’ve emailed their tech support and got generic response that was no help. Spent 70 minutes on the phone with tech support and they had never heard of HomeKit, needless to say she couldn’t resolve the problem but said a supervisor would call back. Guess what, they never called. Called them back after 5 days and spoke to 3 different reps who had no idea how HomeKit works and couldn’t resolve the issues after 1 1/2 hours on the phone . She then said I will transfer you to higher up tech but actually transferred me to Apples tech support. Do yourself a favor, LG does not support their sales so pass them by and buy something else. Life is not good at LG Response to LG’s response- Well yes this does seem like an issue for your customer service team. That’s exactly why I’ve called them twice, spent almost three hours on the phone with them and spoke with four different representatives none of which could resolve the issue for the ThinQ app or had any knowledge whatsoever of HomeKit that doesn’t function. I gues you didn’t fully read or understand my first post. Surely there is a more advanced tech team that actually has a clue how your system works, maybe consider having them contact me
  • Greedy for info May 20, 2021

    By BlckSnShyn
    This app is limited in its use for the appliances and is greedy to mine information from your device. This app doesn’t really control your appliances, but its main use is to notify you when a cycle is done. It’s not worth it for the trade off of why I think this app was really created for. It’s more efficient in getting your private information. It does more of that than actually giving you remote control over your appliances. If you’re using your mobile phone, this app will mine your contact information, your device information, your internet active, your personal data (such as first name, last name, date of birth, etc….), etc…. Much of this data this app mines is irrelevant to the operation of your appliances it’s set to manage. After agreeing to the terms of use and privacy policy consent, this app will have the right to pilfer through your personal information. Think twice about who you want to have your data and internet activity. Think about who they are selling it to. Why else would this app or company needs such data? Update: developer sends a response that they use this data for user verification. They don’t need my contacts in my phone for this. Everyone, review the user agreement. They are data mining us. It’s in the agreement. They don’t need this access to our phones or data to use an appliance or app like this. They are selling your information.
  • Don’t get this Jul 6, 2020

    By CFireFun
    This is a little long, but it is a full description of chaos. We just bought a new LG fridge, so I naturally loaded their Wi-Fi app. It seemed a little clunky to get going, but then evened out. I was a little concerned that they had their own network name, but it reverted to our home Wi-Fi when finished. That’s when the fun started, though. I started noticing my phone was acting differently, and finally, I couldn’t open apps that I’ve used for years. I kept getting a “Slow Connection” message in the app. I finally came to the realization that the last thing changed on the phone was installing the LG app, so I deleted it, but still had the same problems. In an Apple support site (accessed through my iPad where I hadn’t run the LG app) I was told to do a few things, one of which was to do a network reset. That started up, but froze with the Apple logo and a progress bar showing. I couldn’t even do a power down. After a trip to the nearest Apple store, where the staff graciously got me in w/o an appointment, we finally got to my latest iCloud backup, and was able to restore my phone to working order. All this, from just trying to use an app. THIS IS A BAD ONE - DON’T USE IT!!!!! I just feel fortunate that I’m close enough to an Apple store to go get the help I needed. I’ve been using Apple equipment for over 7 years, and have never before needed to restore one from backup, but I’m sure glad I had it on.
  • LG Thinq for Mini Split AC Jul 21, 2021

    By Al Zymer
    Dismal. 1% of use requires reboot of mini-split (power off AT ELECTRICAL PANEL, EG circuit breakers) to restore wifi connection. App hangs and must be cleared and restarted appropriately for 10% of use. For about 5% of use app hangs requiring a power off reboot of iPhone itself. When it does stay up and connect feature set is notably less than the wireless remote. EG you cannot turn off the light on the AC head — a requirement for bedroom use. Quite apparent nobody in IT at LG actually owns and uses the product using the app. Let us hope these guys don’t make avionics. I gave the app 1 star because it downloads and starts up. And now, there is more! LG just announced its privacy “Policy”. It’s not a policy it’s a requirement. There is no way to opt out of any of the things LG says they will do, which is to link everything they can find about you, presumably by invading your actual privacy anywhere and everywhere on the web, track you wherever you go and do anything they want with the data they find on you anywhere. AND, and, there is no way whatsoever to opt out of any of this appalling nonsense. I pray the European Union gets their teeth into these fellows and tears them up. I am planning to take this app off my iPhone and use only the unsinkable, unhackable, unabusable 100% private, infrared remote. I have lowered my rating to minus 10 stars. Draconian, Medieval, hysterically unbelievably insane “privacy” policy from LG IT.
  • Jan 15, 2022

    By Tony Boudreau
    The app does not work well with the LG Washer, the wifi connection is erratic and therefore removes most of the smart features. The main use I think for most would be notifications when cycles are done. Nope. Support is not very good for such a large company. Don't rely on the smart features, they'll let you down.
  • Jan 3, 2022

    By rebecca shake
    I have my washer, dryer, and tv connected. All of a sudden today the TV won't connect. I tried adding it manually, by the qr code, and the code on the TV and it keeps saying error and wrong code... dont know how the qr code can be wrong since I'm scanning it directly from the TV. I can't connect anymore to watch occulus as my family plays. Very frustrating. I reinstalled multiple times and it's just not worth the headache anymore.
  • Jan 7, 2022

    By Jonathan Page
    App was working great until the new update. Now it says I have a rooted phone(it's not). Customer support says that the phone manufacturer having their own android OS version is the problem. They recommended that I contact the phone manufacturer so they can make their OS run this app. What a joke. Phone is OnePlus by the way.
  • Jan 11, 2022

    By Virag S
    Doest not connected to Google home. Known issue for 2 years now. I can see my tv in my LG thinq app, but when I try to connect Google home to LG thinq , it gives a error saying no devices found in my thinq account. I have tried multiple things , used Google account to link, tried without a Google account etc and no matter what you do, it won't connect to Google home. My TV is version 4.0 OS.
  • They track and store all you personal information! Jan 8, 2022

    By Akiva96
    Read the new privacy policy before accepting it. It is really intrusive, they collect and share your identification, password and NETWORK ACTIVITY! I am deleting this app ASAP. So I just received a response from LG telling me how they take my privacy very seriously and would I like to update my review. Well here is my update: Clearly, LG does not take my privacy as seriously as I do since their privacy agreement that YOU MUST AGREE TO states that they can use ANY of you personal information including your name, address, email, password, network activity etc. and share it with others. Again, before agreeing to use the app make sure you read the agreement and are OK with them distributing your information as described in the agreement. I think you will be surprised at how intrusive it is. Update: Yes they are still tracking everything you do, everything you search for, every website you visit. the canned developer response is that they take your privacy seriously and they need the data to deliver a good customer experience ( or something like that). why do they need to track my search history or the sites i visit for that?! Do not install this app unless you want to lose your internet privacy completely!
  • Are LG WiFi enabled products worth the hassles-No Sep 26, 2020

    By Alan1955
    We have now owned our LG washer/ dryer nearly a year and have struggled to overcome issues with the app and the ThinQ product. Unless your are a network technician I would suggest you move on to a more rugged and thoroughly test WiFi enabled product line. Issues like trying to get your washer and dryer to recognize your home network and stay connected plague us to this day. The app focuses more on trying to sell you consumable products like detergent etc then enabling you full control over your washer and dryer. On the latest iteration of the app they removed the ability to delete WiFi notifications of washer or dryer completed. If you think you can get help from LG customer service then think again. The overseas representatives have a worksheet process that they step through and if your issue is more complicated than they can resolve you may as well go consult your local clergy for a blessing on your machines in the hope of getting them to work. Would we buy a LG product again. O, we would not. We have scratched our plan to replace the fridge, oven, dishwasher and microwave with LG and decided to select a well known competitor to upgrade our kitchen. Sorry LG, you have lost me as a customer for all my future purchases.

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