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Lemonade Homeowners, Renters, and Pet Insurance

Lemonade Homeowners, Renters, and Pet Insurance

Lemonade Inc.

Lemonade insurance app: quotes in seconds, custom coverage, and instant claims.

4.8 Ratings 49K+ Reviews 500K+ Downloads
Featured on Great Apps for Collectors of Designer Bags

About Lemonade Homeowners, Renters, and Pet Insurance

Lemonade insurance app: quotes in seconds, custom coverage, and instant claims.
see more about Lemonade Homeowners, Renters, and Pet Insurance

Ratings & Reviews

4.8
48.8K+ Ratings
  1. 5
    91+%
  2. 4
    5+%
  3. 3
    1+%
  4. 2
    0+%
  5. 1
    2+%
Write a Review
  • Convenient and Affordable!!!! Jul 7, 2019

    By Jayamaze
    The Lemonade app is so easy to use as well as having affordable rates! It took me all of 15 minutes to sign-up, pick a coverage and a deductible. Very nice customer service as well as very informative. At anytime of any day of the week I can log onto my account and check everything as well as make any necessary changes that I may need or want. The chat option feature works fantastic! Whenever I have a question I just go to the chat feature and within seconds someone is there to help and answer all my questions regarding their services and my plan coverage. I wished they had a referral feature cause I’ve already set up a couple of family members with the company as well. They were amazed that it only took about 10-15 minutes to setup and just how affordable it is!! I’ve gotten quotes from so many other companies but the monthly payments and deductible were too expensive, I was a little hesitant at first but I said hey I should at least give it a try and so far so good!!! I’m hoping that it’ll never come to the point where I’ll actually need to file a claim but if so I feel confident that the process will be easy and stress free considering how much stress I’m going to actually have due to a burglary or theft. I have faith that we’re going to have a very long relationship. Thanks to all the developers of the Lemonade App, the name of the company is nice too!!!!
    more
  • Jan 2, 2021

    By Akshay Dharmavaram
    I love the concept! You don't usually see innovation in the insurance industry, and I love how lemonade is trying to make the world a better place. I truly love disruptive technologies and would definitely recommend lemonade!
  • Made the best lemonade I’ve ever had! Jul 1, 2018

    By Bananamarie
    I have been telling EVERYONE about Lemonade. I don’t know how, but, getting insurance through your company is actually FUN! I have never had so much FUN doing a chore that typically involves a boring Q & A. The app really made me feel like I was getting insurance through a friend. I smiled with the shout out to my horoscope sign after entering my birthday, I loved the “making lemonade” process when getting the quote, and (because I have a future date for the policy to start) I absolutely adore the countdown. I look at it almost daily and become even more excited for my move (and I really don’t like having to move so this is really helping). The use of unclaimed funds going to charity actually makes my heart melt. By providing freedom to choose what organization you would like to contribute to truly makes me feel like I am giving back in some way, and it is beyond noble and inspiring for you to use that money to help others turn lemons into lemonade. Also, your customer service has been impeccable. Every question I have had has been answered quickly and by a friendly representative of the company. I don’t know much about the insurance world, other than we need to have it, but, you make me want to work for you!!! Where do I sign up?
    more
  • Jan 6, 2021

    By Matt Wood
    Quick and easy to understand quotes. Step by step instructions for signing up for insurance and canceling your old policy.
  • The best renters insurance! Jan 17, 2019

    By GigiMarie3
    I tell people about Lemonade all the time, you can’t beat the price and the customer service is truly incredible. I’ve been using their services for about a year and only recently did I actually have to file a claim. I had an unfortunate mishap of having my laptop stolen while out of town (!!!) and had to file it with my renters. Sarah at Lemonade was sooo helpful, so KIND and so understanding, as these situations are often really messy with a LOT of moving parts that can be completely out of your hands. My claim was handled quickly and seamlessly, and everything was as my policy laid out. I also found out this summer while traveling abroad that this policy covers you WHEREVER YOU ARE in the world! After comparing travelers insurance prices, which are incredibly expensive, I thought to just ask Lemonade because someone mentioned my renters might cover it and - it does! It is such a relief knowing that for $5 a month, I’m covered no matter where I am and without any hassle. Crossing my fingers I won’t have to file anymore claims, but even if I have to, I know they’re reliable and kind, unlike some other agencies I’ve encountered. I’m so happy with Lemonade and I really hope everyone joins them to keep their stuff safe!
    more
  • No stars. BUYERS BEWARE Sep 24, 2020

    By stephens jessica
    So this is an update on my current situation with Lemonade which I’ll be canceling today so they still have not approved my claim they’re saying it’s closed yet when I go on the app it says it was approved because they gave me a measly 250$In the beginning as a good faith as a they sayBut in reality it’s just so that they could say that the claim was approved so that they look good on themselves so I’m actually hiring an attorney and I’m going to sue them this is a joke company. when there adjuster came out he said he was gonna aprove everything now when I talk to Evan who was my claim adjuster, he should really just be an email Adjuster because he never even pick up the phone or Called or had any kind of human contact because he’s more of a robot so long story short he actually asked me if the adjuster got up on the roof which we all know is such a liability he didn't even know if the adjuster he sent out got on my roof. I had to pay two companies to come and do an estimate a detailed estimate a seven page estimate on my roof showing that it was the roof that damaged my home now I have a five-year-old that does not have a room and they still don’t care and I call every single day but today I’m putting my foot down I’m canceling I’m going with a legitimate company and I just don’t want this to happen to anybody else so please skip over Lemonade! And I’ll put an update after I take them to court
    more
  • Dec 2, 2020

    By John Burger
    I've had this coverage since may of this year and was just denied the option to add extra coverage becase of a missed payment due to my card being compromised while I was traveling. With out a doubt I'll be shopping around for a new insurance company with actual people I can talk to on a phone!!! Not at all satisfied!!!
    more
  • Buyer beware Nov 25, 2020

    By a. shaDy
    Lemonade is great until you actually have an issue. My rental house caught on fire and I had to move. Lemonades communication was awful and they did not get any inspectors to my place for 7-8 days which means I had to leave all of my belongings in a house that was marked uninhabitable with a big neon sign in the middle of the city. Worst of all when we showed up for the inspection, the landlords restoration company was already there gutting half the house! They had destroyed and thrown away an entire room full or furniture and clothes. Our claim advocate assured us she would get it worked out, but never did and we had to did through the trash for our things and are still battling with the landlords insurance to get compensated for those items since Lemonade did not cover them since they were gone at the time of their inspection. Now the restoration company is finally working with us to resolve the situation and Lemonade will not return either or our calls or emails for 2 weeks!! The only reason I’m giving two stars is because they did pay our claim fairly quickly, about 6 weeks after the fire. Most customer service sucked, but there was 1 decent human I spoke to twice Tannyn. Our claim advocate was reassuring but has not come through for us on the situation above.
    more
  • Buyer BEWARE! Jul 11, 2020

    By phillyjbomb
    Worst insurance company and process ever. They hope you forget about the claims process and ignore the fact they don’t want to pay out a dime. I have used companies like State Farm and Geico in the past and they make things seemless and painless. These people want to call all my relatives and family and friends to harass them from paying out my claim. I have never had to deal with such a poor company in my life I asked for a supervisor and a week later they said they do not care and they can do anything they want to wait months to pay out on my claim if they will pay out anything. I was unable to live in my apartment because of the damage and Robbery but they refused to pay out for loss of use or anything for damages. At this point I am going to have to get an attorney and spend 8,000 dollars or more just to get a 30,000 dollar claim to payout and even then my attorney said they will have to pay out for bad faith or failure to pay claims on purpose in hopes you just give up. NEVER EVER USE THIS COMPANY YOU WILL BE SO SORRY AND YOU WILL HAVE TO SUE THEM FOR 50,000 or MORE JUST TO GET A PENNY FROM THEM FOR THEIR NEGLIGENCE. WHATEVER YOU DO NEVER OPEN OR USE THIS APP. THEY BLOCK YOUR NUMBER AND REFUSE TO TAKE YOUR PHONE CALLS AND SAY THEY WILL ONLY ANSWER IN EMAIL WHICH TAKES THEM DAYS ON END. DO YOURSELF A FAVOR AND USE A REAL INSURANCE COMPANY.
    more
  • Almost impossible to get in human contact Dec 23, 2019

    By R0999
    Great if it works for you. Horrible if 1 thing goes wrong. I spent 2 hrs trying to get a human contact bc in moving and tried to cancel the policy at the end of the month. Thought that's what I was doing and then they said it was canceled on that day and a refund was being sent to me thus leaving me without coverage the rest of the month. You gotta put in just the right words to get their phone number. Plus no ability to cancel ahead of time. So long being an adult and on top of things, you can only cancel day of. Also they're cheapo nazis if you own firearms. I buy 1 expensive gun that's worth $2k and apparently they view me as a psycho and don't give the option to insure over $1500 for firearms as a political statement they no nothing about. I'm not talking about crazy coverage but, if my house current down if like to be able to get $5k in firearm related coverage. I get the cost savings of limiting it for theft but why should that matter in an fire/flood/tornado and destruction event? Cut the political BS. It's like them saying your crazy for owing over $20k of cars. Dude, 1 car can cost more than $20k. If you going to pick an arbitrary number then pick one a little bit higher...
    more
  1. Renters, homeowners, condo, and co-op insurance, powered on tech and driven by social good
  2. Lemonade takes one flat fee, and after claims are paid then the rest of your money goes to charity - a win for everyone
  3. Lightning-fast records all-around! Get a policy in as little as 90 seconds and get paid in 3, once a claim is approved

Reviewed by Kaylin on September 6, 2018

  • Convenient and Affordable!!!! Jul 7, 2019

    By Jayamaze
    The Lemonade app is so easy to use as well as having affordable rates! It took me all of 15 minutes to sign-up, pick a coverage and a deductible. Very nice customer service as well as very informative. At anytime of any day of the week I can log onto my account and check everything as well as make any necessary changes that I may need or want. The chat option feature works fantastic! Whenever I have a question I just go to the chat feature and within seconds someone is there to help and answer all my questions regarding their services and my plan coverage. I wished they had a referral feature cause I’ve already set up a couple of family members with the company as well. They were amazed that it only took about 10-15 minutes to setup and just how affordable it is!! I’ve gotten quotes from so many other companies but the monthly payments and deductible were too expensive, I was a little hesitant at first but I said hey I should at least give it a try and so far so good!!! I’m hoping that it’ll never come to the point where I’ll actually need to file a claim but if so I feel confident that the process will be easy and stress free considering how much stress I’m going to actually have due to a burglary or theft. I have faith that we’re going to have a very long relationship. Thanks to all the developers of the Lemonade App, the name of the company is nice too!!!!
    more
  • Jan 2, 2021

    By Akshay Dharmavaram
    I love the concept! You don't usually see innovation in the insurance industry, and I love how lemonade is trying to make the world a better place. I truly love disruptive technologies and would definitely recommend lemonade!
  • Made the best lemonade I’ve ever had! Jul 1, 2018

    By Bananamarie
    I have been telling EVERYONE about Lemonade. I don’t know how, but, getting insurance through your company is actually FUN! I have never had so much FUN doing a chore that typically involves a boring Q & A. The app really made me feel like I was getting insurance through a friend. I smiled with the shout out to my horoscope sign after entering my birthday, I loved the “making lemonade” process when getting the quote, and (because I have a future date for the policy to start) I absolutely adore the countdown. I look at it almost daily and become even more excited for my move (and I really don’t like having to move so this is really helping). The use of unclaimed funds going to charity actually makes my heart melt. By providing freedom to choose what organization you would like to contribute to truly makes me feel like I am giving back in some way, and it is beyond noble and inspiring for you to use that money to help others turn lemons into lemonade. Also, your customer service has been impeccable. Every question I have had has been answered quickly and by a friendly representative of the company. I don’t know much about the insurance world, other than we need to have it, but, you make me want to work for you!!! Where do I sign up?
    more
  • Jan 6, 2021

    By Matt Wood
    Quick and easy to understand quotes. Step by step instructions for signing up for insurance and canceling your old policy.
  • The best renters insurance! Jan 17, 2019

    By GigiMarie3
    I tell people about Lemonade all the time, you can’t beat the price and the customer service is truly incredible. I’ve been using their services for about a year and only recently did I actually have to file a claim. I had an unfortunate mishap of having my laptop stolen while out of town (!!!) and had to file it with my renters. Sarah at Lemonade was sooo helpful, so KIND and so understanding, as these situations are often really messy with a LOT of moving parts that can be completely out of your hands. My claim was handled quickly and seamlessly, and everything was as my policy laid out. I also found out this summer while traveling abroad that this policy covers you WHEREVER YOU ARE in the world! After comparing travelers insurance prices, which are incredibly expensive, I thought to just ask Lemonade because someone mentioned my renters might cover it and - it does! It is such a relief knowing that for $5 a month, I’m covered no matter where I am and without any hassle. Crossing my fingers I won’t have to file anymore claims, but even if I have to, I know they’re reliable and kind, unlike some other agencies I’ve encountered. I’m so happy with Lemonade and I really hope everyone joins them to keep their stuff safe!
    more
  • Being charged 2 different addresses Nov 18, 2020

    By Averi j.
    Updated: This issue has been fixed and that’s good I really appreciate it, I do think there should be a system in place when you’re moving and need to update the address When you move and you set up your new address with the automated system or “Maya”, it doesn’t do a transfer, kinda misleading. Instead It simply adds the address to the account, I just found out I’ve been paying for an address I don’t even live at since June. When I tried to contact support they told me to just go remove the address manually off of my account. I have no problem with that but when I asked about getting credited on my current address since I’ve already paid that money or reimbursement of some kind the basically ghosted me. I’ve been speaking with a rep named Hannah I asked about the reimbursement on the 14th it is now the 17th and I still haven’t heard anything from lemonade. I know there’s covid delays but I was able to get a same day response to remove the 2 address myself but not with getting credit or reimbursement? That’s the weird thing to me.
    more
  • Nov 20, 2020

    By IamMe WhoYoube
    hate that I have to download an app on my phone for something I'll likely rarely need to access... price for policy was ideal though and the app itself has a clean, easy, user-friendly interface
  • Nov 24, 2020

    By James Magness
    would've liked a little more detail/depth in regards to the "give back" program or platform. very refreshing (and easy) experience...of course great priced premiums!...look forward to how the future of this co. plays out
  • Terrible Jul 10, 2019

    By Dominic Krischke
    I was really impressed with Lemonade when I first subscribed. I switched from my previous renters insurance, Jetty, which I HIGHLY recommend, because I loved that Lemonade was in app form, unused funds would be donated which is awesome, and I would be saving. Little bit of money each month. Well then I unfortunately had to make a claim when my backpack with laptop and iPad was stolen out of my car. I made the claim in APRIL! It took months for them to finally deny me. I had to constantly reach out and ask for answers about my claim. The only thing I can think of on my end that prolonged their investigation was when they asked for phone logs from me it took me a few weeks because I was busy with my best friend’s wedding and a few other things. I have them a few weeks later and then never heard anything for weeks. Then I find out they closed my case and my claim was denied. I will make sure to tell everyone to avoid Lemonade at all costs! Spend the extra few bucks and use Jetty insurance, I regret switching so much! Update: Seemingly a couple days after posting this i received an email saying my claim was approved. I changed my 1 star rating to 3 stars as thankfully I received the funds I needed, but the process took nearly 3 months and was extremely difficult and trying.
    more
  • Dec 9, 2020

    By Jerod Gawne
    The app is well designed; I applaud your efforts on this. However, the quoted rate was 49% higher than any of the established insurance companies i quoted with using identical limits and deductible. Going to be hard to win customers over if you can't compete.
    more
  • Dec 18, 2020

    By Or Yaari
    The app let me chose at the beginning between German and English, I chose English and still the app was set to be in German. Was able to change the language manually, but without knowing the language it is quite difficult
  • Buyer beware Nov 25, 2020

    By a. shaDy
    Lemonade is great until you actually have an issue. My rental house caught on fire and I had to move. Lemonades communication was awful and they did not get any inspectors to my place for 7-8 days which means I had to leave all of my belongings in a house that was marked uninhabitable with a big neon sign in the middle of the city. Worst of all when we showed up for the inspection, the landlords restoration company was already there gutting half the house! They had destroyed and thrown away an entire room full or furniture and clothes. Our claim advocate assured us she would get it worked out, but never did and we had to did through the trash for our things and are still battling with the landlords insurance to get compensated for those items since Lemonade did not cover them since they were gone at the time of their inspection. Now the restoration company is finally working with us to resolve the situation and Lemonade will not return either or our calls or emails for 2 weeks!! The only reason I’m giving two stars is because they did pay our claim fairly quickly, about 6 weeks after the fire. Most customer service sucked, but there was 1 decent human I spoke to twice Tannyn. Our claim advocate was reassuring but has not come through for us on the situation above.
    more
  • Almost impossible to get in human contact Dec 23, 2019

    By R0999
    Great if it works for you. Horrible if 1 thing goes wrong. I spent 2 hrs trying to get a human contact bc in moving and tried to cancel the policy at the end of the month. Thought that's what I was doing and then they said it was canceled on that day and a refund was being sent to me thus leaving me without coverage the rest of the month. You gotta put in just the right words to get their phone number. Plus no ability to cancel ahead of time. So long being an adult and on top of things, you can only cancel day of. Also they're cheapo nazis if you own firearms. I buy 1 expensive gun that's worth $2k and apparently they view me as a psycho and don't give the option to insure over $1500 for firearms as a political statement they no nothing about. I'm not talking about crazy coverage but, if my house current down if like to be able to get $5k in firearm related coverage. I get the cost savings of limiting it for theft but why should that matter in an fire/flood/tornado and destruction event? Cut the political BS. It's like them saying your crazy for owing over $20k of cars. Dude, 1 car can cost more than $20k. If you going to pick an arbitrary number then pick one a little bit higher...
    more
  • A little frustrating Jan 16, 2020

    By Scarlettkatie13
    I can imagine that all the other reviews are accurate for those users, but unfortunately I did not have a great experience. It was so difficult for me to get through to an actual person who would help me. I was shuffled around from department to department to finally get an answer. Between filing the claim through the app, someone responding to the claim via email and auto shutting it down without reading anything I wrote and then trying to call in and receive help only to hear that I need to file an additional claim because the first one was incorrectly shut down. I was also told that I HAD to write down that my property damage was above $250 (even though that wasn’t accurate) in order for someone to actually take a look at my claim. Normally I love companies who sorta cater towards my generation by doing everything through an app, but this time I wish I would have insured with a traditional insurance company. Sometimes you need to talk to a real person, not just AI.
    more
  • No stars. BUYERS BEWARE Sep 24, 2020

    By stephens jessica
    So this is an update on my current situation with Lemonade which I’ll be canceling today so they still have not approved my claim they’re saying it’s closed yet when I go on the app it says it was approved because they gave me a measly 250$In the beginning as a good faith as a they sayBut in reality it’s just so that they could say that the claim was approved so that they look good on themselves so I’m actually hiring an attorney and I’m going to sue them this is a joke company. when there adjuster came out he said he was gonna aprove everything now when I talk to Evan who was my claim adjuster, he should really just be an email Adjuster because he never even pick up the phone or Called or had any kind of human contact because he’s more of a robot so long story short he actually asked me if the adjuster got up on the roof which we all know is such a liability he didn't even know if the adjuster he sent out got on my roof. I had to pay two companies to come and do an estimate a detailed estimate a seven page estimate on my roof showing that it was the roof that damaged my home now I have a five-year-old that does not have a room and they still don’t care and I call every single day but today I’m putting my foot down I’m canceling I’m going with a legitimate company and I just don’t want this to happen to anybody else so please skip over Lemonade! And I’ll put an update after I take them to court
    more
  • Dec 2, 2020

    By John Burger
    I've had this coverage since may of this year and was just denied the option to add extra coverage becase of a missed payment due to my card being compromised while I was traveling. With out a doubt I'll be shopping around for a new insurance company with actual people I can talk to on a phone!!! Not at all satisfied!!!
    more
  • Buyer BEWARE! Jul 11, 2020

    By phillyjbomb
    Worst insurance company and process ever. They hope you forget about the claims process and ignore the fact they don’t want to pay out a dime. I have used companies like State Farm and Geico in the past and they make things seemless and painless. These people want to call all my relatives and family and friends to harass them from paying out my claim. I have never had to deal with such a poor company in my life I asked for a supervisor and a week later they said they do not care and they can do anything they want to wait months to pay out on my claim if they will pay out anything. I was unable to live in my apartment because of the damage and Robbery but they refused to pay out for loss of use or anything for damages. At this point I am going to have to get an attorney and spend 8,000 dollars or more just to get a 30,000 dollar claim to payout and even then my attorney said they will have to pay out for bad faith or failure to pay claims on purpose in hopes you just give up. NEVER EVER USE THIS COMPANY YOU WILL BE SO SORRY AND YOU WILL HAVE TO SUE THEM FOR 50,000 or MORE JUST TO GET A PENNY FROM THEM FOR THEIR NEGLIGENCE. WHATEVER YOU DO NEVER OPEN OR USE THIS APP. THEY BLOCK YOUR NUMBER AND REFUSE TO TAKE YOUR PHONE CALLS AND SAY THEY WILL ONLY ANSWER IN EMAIL WHICH TAKES THEM DAYS ON END. DO YOURSELF A FAVOR AND USE A REAL INSURANCE COMPANY.
    more
  • Jan 9, 2021

    By chris kim
    While answering to question, it is stuck on particular question and I cannot go to next step.

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