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Kraken - Buy Bitcoin & Crypto

Kraken - Buy Bitcoin & Crypto

Payward, Inc.

Cryptocurrency Exchange

4.3 Ratings 7K+ Reviews 1M+ Downloads

Ratings & Reviews

Write a Review
  • Most Beautiful Crypto App! 💚 Jul 1, 2021

    By 1Bag of Chips
    #1, I did a lot of research to make sure Kraken is a safe exchange for me to buy crypto from. I’ve tried so many crypto apps to see if they were smooth to navigate and just straightforward to use, but nothing really pleased me because they were either hard to use, horrible design, untrustworthy, or combination of things. Then I discovered the new Kraken app and I fell in love with it from day 1! Coinbase has a nice design but the fees are way too much, Voyager, the app I’m currently using is also a clean app, but they are not very clear with their fees and the design is not as nice as this Kraken app. Also, Voyager has horrible customer service so that’s another reason I wanted to get away from them. I wanted to use the Kraken app from day 1 but there was an issue with ACH funding but i contacted them and they fixed everything in less than a day. so from today on, I’m good to go with Kraken as my main. I’m so happy for finding the most beautiful, safe crypto app. This took monthssss 😭🙏🏿 thank you for a great app🥲💚
  • Patience is a virtue Sep 29, 2021

    By jbena23
    A while ago I looked for an exchange to use for my crypto positions, but most have many restrictions and at times are quite difficult for purchasing, Kraken was no exception. However, since then (less than one year from today) Kraken has really made improvements and has become my favorite exchange to use for staking and seamless transactions for purchasing. Their customer support is by far the most reliable among the top exchanges. Now with Apple Pay and apple wallets integration I love it even more. Keep up the great work Kraken as I continuously recommend y’all to all my friends and family.
  • Oct 11, 2021

    By A. Apron
    Superior customer support team, even via chat. Excellent support for Veterans deployed overseas to get the initial account setup complete. (Had initial issues getting ACH transactions to go though but they worked it!) Also, app and website are super user-friendly. This is a top-notch crypto exchange platform! Thanks for getting me all set up!
  • RELEASE THE KRAKEN!! Jun 2, 2021

    By brockly2
    Kraken is the better crypto exchange when compared to Coinbase. Their fees are much lower, they offer (arguably) better assets to purchase/hold and you can stake/unstake assets like Kava in a matter of seconds. Also their customer service is leaps and bounds better when compared to Coinbase. However, they do have some improvements to make with their platform and app. I’d like to see some Face ID capability come to the app, I’d like to be able to stake/unstake my assets directly from the app and I’d like to be able to make instant bank transfers which is something that makes Coinbase super attractive for many folks. Keep working hard Kraken team because I want to see you beat out the other guys!!
  • So far so good Jun 9, 2021

    By Michelle Yager French
    Only used for a day and have had great luck with approval. After seeing hundreds of people getting locked out Coinbase I was in a panic to start transferring my crpto out CB. Day one I have got one out and now at Kranken with quite ease. Wish me luck as each day one crypto will leave CB over to Kranken. I think customer service at Kranken is much better where as CB These people hanging for months with thousands of dollars in their accounts and unable to get to it
  • Oct 12, 2021

    By Michael Karr
    For simply buying buying or converting cryptocurrencies without being charged an arm and a leg, both the app and Kraken in general are great. I can't say much about the functionality of the app with regards to day trading, but my only interaction with their customer service so far was stellar. They responded in less than five minutes of me submitting a ticket and had the problem resolved as fast as I bothered checking and responding to their emails.
  • Great app Jul 26, 2021

    By ElSteve0Grande
    Overall it’s great app and I love using kraken. However it had some bugs when it comes to funding. They use trustly and don’t support debit/credit in the US. My bank credentials didn’t work initially with trustly even with bank permissions. It finally resolved after a week of trying (not sure what finally gave), and then weeks later it randomly deleted my account from trustly so I had to re-add the account, which worked without issue. This is the only reason they get 4 instead of 5 stars. Thanks for coming to my tedtalk
  • Oct 8, 2021

    By Matthew Needham
    It would have been nice for the app to tell me I have to use the desktop site in order to stake or unstake, before I blew 30 minutes trying to figure it out. Please make the mobile app fully functional like the desktop side. Also the interface is far from intuitive.
  • Very clean interface fast customer support Aug 25, 2021

    By Ndcouch
    So I tried moving some crypto but couldn’t. I submitted a ticket early Saturday morning thinking I wouldn’t hear back until Monday at the earliest. In less than 3 hours I got a response letting me know what my issue was. Kraken has amazing customer service which sets them apart from some of their competitors with notoriously bad CS. Kraken is also one of the few if only US exchanges that sells Monero. Highly recommend this exchange
  • For sure the best one. Devs please add a price per coin breakdown Oct 10, 2021

    By Mr4wesome3210
    I’ve tried 3 crypto apps and this Kraken app is the best. Easy on the eyes and simple UI for easy navigation for new investors like me. I do hope that the devs could put in an average price per coin ticker on each of the purchased cryptos. So instead of dividing up my total paid with coins owned manually, it would make it convinient to have it there automatically.
  • Most Beautiful Crypto App! 💚 Jul 1, 2021

    By 1Bag of Chips
    #1, I did a lot of research to make sure Kraken is a safe exchange for me to buy crypto from. I’ve tried so many crypto apps to see if they were smooth to navigate and just straightforward to use, but nothing really pleased me because they were either hard to use, horrible design, untrustworthy, or combination of things. Then I discovered the new Kraken app and I fell in love with it from day 1! Coinbase has a nice design but the fees are way too much, Voyager, the app I’m currently using is also a clean app, but they are not very clear with their fees and the design is not as nice as this Kraken app. Also, Voyager has horrible customer service so that’s another reason I wanted to get away from them. I wanted to use the Kraken app from day 1 but there was an issue with ACH funding but i contacted them and they fixed everything in less than a day. so from today on, I’m good to go with Kraken as my main. I’m so happy for finding the most beautiful, safe crypto app. This took monthssss 😭🙏🏿 thank you for a great app🥲💚
  • Patience is a virtue Sep 29, 2021

    By jbena23
    A while ago I looked for an exchange to use for my crypto positions, but most have many restrictions and at times are quite difficult for purchasing, Kraken was no exception. However, since then (less than one year from today) Kraken has really made improvements and has become my favorite exchange to use for staking and seamless transactions for purchasing. Their customer support is by far the most reliable among the top exchanges. Now with Apple Pay and apple wallets integration I love it even more. Keep up the great work Kraken as I continuously recommend y’all to all my friends and family.
  • Oct 11, 2021

    By A. Apron
    Superior customer support team, even via chat. Excellent support for Veterans deployed overseas to get the initial account setup complete. (Had initial issues getting ACH transactions to go though but they worked it!) Also, app and website are super user-friendly. This is a top-notch crypto exchange platform! Thanks for getting me all set up!
  • RELEASE THE KRAKEN!! Jun 2, 2021

    By brockly2
    Kraken is the better crypto exchange when compared to Coinbase. Their fees are much lower, they offer (arguably) better assets to purchase/hold and you can stake/unstake assets like Kava in a matter of seconds. Also their customer service is leaps and bounds better when compared to Coinbase. However, they do have some improvements to make with their platform and app. I’d like to see some Face ID capability come to the app, I’d like to be able to stake/unstake my assets directly from the app and I’d like to be able to make instant bank transfers which is something that makes Coinbase super attractive for many folks. Keep working hard Kraken team because I want to see you beat out the other guys!!
  • So far so good Jun 9, 2021

    By Michelle Yager French
    Only used for a day and have had great luck with approval. After seeing hundreds of people getting locked out Coinbase I was in a panic to start transferring my crpto out CB. Day one I have got one out and now at Kranken with quite ease. Wish me luck as each day one crypto will leave CB over to Kranken. I think customer service at Kranken is much better where as CB These people hanging for months with thousands of dollars in their accounts and unable to get to it
  • Oct 12, 2021

    By Michael Karr
    For simply buying buying or converting cryptocurrencies without being charged an arm and a leg, both the app and Kraken in general are great. I can't say much about the functionality of the app with regards to day trading, but my only interaction with their customer service so far was stellar. They responded in less than five minutes of me submitting a ticket and had the problem resolved as fast as I bothered checking and responding to their emails.
  • Great app Jul 26, 2021

    By ElSteve0Grande
    Overall it’s great app and I love using kraken. However it had some bugs when it comes to funding. They use trustly and don’t support debit/credit in the US. My bank credentials didn’t work initially with trustly even with bank permissions. It finally resolved after a week of trying (not sure what finally gave), and then weeks later it randomly deleted my account from trustly so I had to re-add the account, which worked without issue. This is the only reason they get 4 instead of 5 stars. Thanks for coming to my tedtalk
  • Oct 8, 2021

    By Matthew Needham
    It would have been nice for the app to tell me I have to use the desktop site in order to stake or unstake, before I blew 30 minutes trying to figure it out. Please make the mobile app fully functional like the desktop side. Also the interface is far from intuitive.
  • Very clean interface fast customer support Aug 25, 2021

    By Ndcouch
    So I tried moving some crypto but couldn’t. I submitted a ticket early Saturday morning thinking I wouldn’t hear back until Monday at the earliest. In less than 3 hours I got a response letting me know what my issue was. Kraken has amazing customer service which sets them apart from some of their competitors with notoriously bad CS. Kraken is also one of the few if only US exchanges that sells Monero. Highly recommend this exchange
  • For sure the best one. Devs please add a price per coin breakdown Oct 10, 2021

    By Mr4wesome3210
    I’ve tried 3 crypto apps and this Kraken app is the best. Easy on the eyes and simple UI for easy navigation for new investors like me. I do hope that the devs could put in an average price per coin ticker on each of the purchased cryptos. So instead of dividing up my total paid with coins owned manually, it would make it convinient to have it there automatically.
  • Does not accept USD? Sep 11, 2021

    By adredgrtbh
    I really like this app,it’s easy to use,easy to navigate..I Downloaded the App on the 9th of September. I set up the account,linked my bank,bought 20 bucks worth of DogeCoin. Everything is going smooth,I’m loving it. The Next day, on the 10th, I attempted to buy the Cardano (ADA) coin. It says “It Is Not Possible To Buy ADA With USD”, mind you I’m new to Crypto,this is my first time engaging in this market. So in my mind I’m thinking “Ok,maybe this coin doesn’t accept USD yet”. No big deal, I’ll just find a different coin to buy. I go check out other coins, and it’s saying the same thing. I go take a look at Bitcoin and Etherium, two of the most popular coins and it’s saying the same thing. I think to myself,”that can’t be right”. So I go back to look at DogeCoin again,the coin I bought just the day before with no issue, and it’s saying the same thing.... so I call Customer service.. great Customer service by the way,I wish I had the guy’s name,he was very helpful and patient..but unfortunately we couldn’t figure out why my account was not accepting USD. He sent the issue up to the specialist for the app,but they never got back to me...so now I’m in the process of deactivating my account and trying to see if I can get my money so I can move on to a different platform , I genuinely think it’s a good app,and I hope others are having a better experience with it,but if I can’t purchase anything on there with USD,I don’t see the point in having it.
  • Oct 20, 2021

    By Nicholas Gaetano
    Horrible . Can't even get past the account creation because they say my password is fine and and right before I can get my account verified, they say my password can't contain commen phrases even those previously they said it was fine . Now how I'm I supposed to verify my account if i can't can't change the password ? It's all such a waste of time
  • Oct 5, 2021

    By Shane Ryan
    "The original identifying information for the transfer is now missing, requiring the amount to be manually credited to your Kraken account. Processing returned funds in this manner can be complicated and therefore may take more time. We appreciate your patience in this matter." $63,000 and they don't know where it is. Do I need to say more? This email speaks for itself. Updated email received "We will no longer be able to assist in helping resolve your issue(s)." $63000 they lost.
  • Unable to Purchase Sep 3, 2021

    By E2D1031
    I download the app three days ago and set-up an account. I connected my bank information so I was able to transfer funds to the app. My account was approved. Upon trying to purchase crypto currency my purchase failed. I was told by a representative that my account was flagged. They emailed me instructions to hand wrote a statement they provided with my email, signature. And order number provided. Then provided a link once I take a picture holding the note in one hand and ID in the other to download. I was told that the process was for security reasons. I have yet to hear from anyone since. I’m ready to close the account before I have a chance to use it.
  • Oct 8, 2021

    By Josh Pearce
    Terrible app, I couldn't make it through the account registration. I was informed that my password doesn't meet the password criteria, after the password was created. I tried to reset but the reset code expires before the email is received.
  • Oct 19, 2021

    By G H
    Buggy app and their support sucks and don't really fix problems. The "upload a photo ID" function has issues and they don't respond to requests.
  • Oct 5, 2021

    By Jeff Ward
    This junk app won't even let me activate my account. Keeps telling me I used a common word/name. I used jumbled letters numbers and symbols! And now I can't go back and try again. Deleting this app asap.
  • Ridiculous fees Jun 26, 2021

    By rdmiller1
    I’ve been involved with crypto for the past five years and I’ve seen a lot of apps come and go. I have also had a Ktaken account for at least four years. This new app is absurd. The fees are ridiculous, and the inclusion of minimums makes it worse. To top it off, I just got hit with an $18 service charge from my bank as a result of withdrawing cash from Kraken to my bank account. I don’t blame the developers, as the flow of the app is quite good. The problem is coming from corporate, where they determine fees and minimums. I won’t be using this app again. I will stick with coinbase.
  • I really like the services offer, but ultimately not worth it Jul 18, 2021

    By fudgumslover
    On paper, I’m able to do things on kraken that are superior to other websites but the amount of bugs (on app and online) make it so that 4 out of 5 transactions require having to talk to support to sort out the many glitches and authentication errors within kraken. I’ve been patient and have consistently dealt with them, but I don’t think I will be able to do it anymore. Just not worth it. There’s so much promise here and I hope they can figure things out, but kraken is just not yet there.
  • Aug 29, 2021

    By Dave R
    This app freezes when I try to enter a purchase amout. After several attemps, I still haven't been able to link my bank account even though it confirms success. It logs me off frequently. Nothing more frustrating then having to log in every time I want to use the app. Using the app forntroubleshooting/customer service is not user friendly.

No reviews available

No reviews available

  • Most Beautiful Crypto App! 💚 Jul 1, 2021

    By 1Bag of Chips
    #1, I did a lot of research to make sure Kraken is a safe exchange for me to buy crypto from. I’ve tried so many crypto apps to see if they were smooth to navigate and just straightforward to use, but nothing really pleased me because they were either hard to use, horrible design, untrustworthy, or combination of things. Then I discovered the new Kraken app and I fell in love with it from day 1! Coinbase has a nice design but the fees are way too much, Voyager, the app I’m currently using is also a clean app, but they are not very clear with their fees and the design is not as nice as this Kraken app. Also, Voyager has horrible customer service so that’s another reason I wanted to get away from them. I wanted to use the Kraken app from day 1 but there was an issue with ACH funding but i contacted them and they fixed everything in less than a day. so from today on, I’m good to go with Kraken as my main. I’m so happy for finding the most beautiful, safe crypto app. This took monthssss 😭🙏🏿 thank you for a great app🥲💚
  • Patience is a virtue Sep 29, 2021

    By jbena23
    A while ago I looked for an exchange to use for my crypto positions, but most have many restrictions and at times are quite difficult for purchasing, Kraken was no exception. However, since then (less than one year from today) Kraken has really made improvements and has become my favorite exchange to use for staking and seamless transactions for purchasing. Their customer support is by far the most reliable among the top exchanges. Now with Apple Pay and apple wallets integration I love it even more. Keep up the great work Kraken as I continuously recommend y’all to all my friends and family.
  • Oct 11, 2021

    By A. Apron
    Superior customer support team, even via chat. Excellent support for Veterans deployed overseas to get the initial account setup complete. (Had initial issues getting ACH transactions to go though but they worked it!) Also, app and website are super user-friendly. This is a top-notch crypto exchange platform! Thanks for getting me all set up!
  • So far so good Jun 9, 2021

    By Michelle Yager French
    Only used for a day and have had great luck with approval. After seeing hundreds of people getting locked out Coinbase I was in a panic to start transferring my crpto out CB. Day one I have got one out and now at Kranken with quite ease. Wish me luck as each day one crypto will leave CB over to Kranken. I think customer service at Kranken is much better where as CB These people hanging for months with thousands of dollars in their accounts and unable to get to it
  • Oct 12, 2021

    By Michael Karr
    For simply buying buying or converting cryptocurrencies without being charged an arm and a leg, both the app and Kraken in general are great. I can't say much about the functionality of the app with regards to day trading, but my only interaction with their customer service so far was stellar. They responded in less than five minutes of me submitting a ticket and had the problem resolved as fast as I bothered checking and responding to their emails.
  • Very clean interface fast customer support Aug 25, 2021

    By Ndcouch
    So I tried moving some crypto but couldn’t. I submitted a ticket early Saturday morning thinking I wouldn’t hear back until Monday at the earliest. In less than 3 hours I got a response letting me know what my issue was. Kraken has amazing customer service which sets them apart from some of their competitors with notoriously bad CS. Kraken is also one of the few if only US exchanges that sells Monero. Highly recommend this exchange
  • For sure the best one. Devs please add a price per coin breakdown Oct 10, 2021

    By Mr4wesome3210
    I’ve tried 3 crypto apps and this Kraken app is the best. Easy on the eyes and simple UI for easy navigation for new investors like me. I do hope that the devs could put in an average price per coin ticker on each of the purchased cryptos. So instead of dividing up my total paid with coins owned manually, it would make it convinient to have it there automatically.
  • Oct 7, 2021

    By Claudio Panetta
    Kraken has the best UX around. The mobile app is simple yet powerful enough to trabsact with ease, if you need something more complex there's always the pro app
  • Awesome Payment Features Sep 9, 2021

    By BlackKnight874
    Wow! I absolutely love the new payment features that Kraken has implemented. It is absolutely secure and easy to use. I have not seen it before, it is absolutely amazing, seamless and very secure. I was able to purchase my favorite crypto right away because of the connection toon my checking. Great Job Kraken for absolutely the best exchange and the best platform for security, seamless integration and abundant choices.
  • Oct 18, 2021

    By Diwash Guragain
    The user experience is phenomenal. No need to take photos of your IDs. The UI so smooth. Great job in creating the app guys. I really enjoyed using it.
  • RELEASE THE KRAKEN!! Jun 2, 2021

    By brockly2
    Kraken is the better crypto exchange when compared to Coinbase. Their fees are much lower, they offer (arguably) better assets to purchase/hold and you can stake/unstake assets like Kava in a matter of seconds. Also their customer service is leaps and bounds better when compared to Coinbase. However, they do have some improvements to make with their platform and app. I’d like to see some Face ID capability come to the app, I’d like to be able to stake/unstake my assets directly from the app and I’d like to be able to make instant bank transfers which is something that makes Coinbase super attractive for many folks. Keep working hard Kraken team because I want to see you beat out the other guys!!
  • Great app Jul 26, 2021

    By ElSteve0Grande
    Overall it’s great app and I love using kraken. However it had some bugs when it comes to funding. They use trustly and don’t support debit/credit in the US. My bank credentials didn’t work initially with trustly even with bank permissions. It finally resolved after a week of trying (not sure what finally gave), and then weeks later it randomly deleted my account from trustly so I had to re-add the account, which worked without issue. This is the only reason they get 4 instead of 5 stars. Thanks for coming to my tedtalk
  • Oct 18, 2021

    By Andrew Brand
    Lovely app. Just wish they would add more cryptos to their list. Bit limited. But nice to use.
  • please add multi-language and set brightness Jun 12, 2021

    By long999long
    The new app is great, A few suggestions 1. please add multi-language switch function. This will enable a big increase in the number of users. 2. Please make it possible to set the screen not to be brightened when depositing funds . The brightest brightness is really harsh, I hope that you can choose the switch that does not increase the brightness of the screen at the time of deposit.
  • Sep 29, 2021

    By Ali Abdi
    There is one downside that I noticed. You can't see your transaction history unless you have non-zero balance (even 1 cent) in your account. As soon as you withdraw everything, the transaction history option will be hidden. Other than that works fine. Edit after your answer: I know I can find transaction history under transaction history button :) but there is no transaction history button when your balance is zero.
  • New to this app. Have Robinhood but… Sep 9, 2021

    By xXOlDSkOOLXx
    A lot more options and did my research…this app has been around a lot longer then any other crypto trading app. I know it had a bad lawsuit but it is safe and ready for investing and gains.
  • Mostly great Sep 27, 2021

    By edifice98
    My biggest complaint is that when I buy something it doesn’t show me the price until the end. Other than that I really like Kraken.
  • Good Oct 9, 2021

    By Dante937
    Mobile experience and features allow for basic functions, moving assets to stake is not featured so you need to use the website.
  • Finally Sep 18, 2021

    By wwjdm
    I tried accessing using my credit union to no avail so used a bank account and it was flawless, but was a rough task originally Thank you for your assistance
  • Oct 8, 2021

    By Matthew Needham
    It would have been nice for the app to tell me I have to use the desktop site in order to stake or unstake, before I blew 30 minutes trying to figure it out. Please make the mobile app fully functional like the desktop side. Also the interface is far from intuitive.
  • Oct 1, 2021

    By Peter van Vuuren
    My app worked great for a couple of months. Then I had limited functionality one day. After that I am not able to log in again. Username and password works. Then it wants me to scan my finger. The phone scanner don't work and it wants me to connect scanner I have on my computer that is impossible to do. Can you help me het my app back up and running?
  • Identifying information (more needed than stated) Jun 20, 2021

    By Pj77799
    On the initial app startup the welcome screen informed me I would need an email and to make a user name and password to verify my identity. I’m not a fan of lacking transparency so Here is the actual list: Username/pw/email Address State drivers license picture DOB SSN Picture of utility statement with name & address Immediate selfie All upon which Kraken will get back to you after further verifying. All this information given out is enough to make a person nervous that should there be a disgruntled employee or an organized hack a lot of individuals will be super screwed. I’m not a fan of the high demand for personal identifying information, especially without any explanation as to why so much was necessary.
  • Worried Aug 8, 2021

    By Wickedgrin1
    I’m a crypto newbie and just starting to use Kraken. What concerns me greatly is the unwillingness to use credit cards, and forcing the customer to either do a cumbersome wire transfer, or link to s bank account. Why would you do this?? Giving away my bank login info, whatever your assurances, seems incredibly stupid. You SAY you’ll protect my info - until you don’t. Then what?
  • Aug 29, 2021

    By Dave R
    This app freezes when I try to enter a purchase amout. After several attemps, I still haven't been able to link my bank account even though it confirms success. It logs me off frequently. Nothing more frustrating then having to log in every time I want to use the app. Using the app forntroubleshooting/customer service is not user friendly.
  • No cost basis Aug 14, 2021

    By FishFart99
    The platform is fine, it’s better than the alternatives. But for the life of me, I can’t understand why they don’t include a cost basis or P/L. This is amateur hour guys. I literally had to connect to the api and automate all the calculations myself. Such a simple feature that would be extremely helpful, yet they don’t have it implemented. If your platform is gaining a large portion of revenue from trading fees, why are you making hard for traders, I just don’t get it.
  • App Is Broke Oct 11, 2021

    By Stadtmann
    I can check on prices and balances, but I cannot buy/sell/trade anything within the app. Was only able to make transactions the first day I used it (a couple weeks ago). Since then, I have to do all transactions on the website. A message underneath the transaction in the app just says “unable to connect” (even though it “connects” when checking prices/balances).
  • Won’t let me buy btc and now flagged my account Sep 18, 2021

    By wAltOs21
    At first loved the app & how easy it was to use but would take DAYS to buy bitcoin it would jus keep sayin transactions failed and about a month after using I get an emailed that my account was flagged when I have done nothin wrong all I have done is buy bitcoin on this app needs improvements on purchasing crypto before it can be called a good exchange
  • Does not accept USD? Sep 11, 2021

    By adredgrtbh
    I really like this app,it’s easy to use,easy to navigate..I Downloaded the App on the 9th of September. I set up the account,linked my bank,bought 20 bucks worth of DogeCoin. Everything is going smooth,I’m loving it. The Next day, on the 10th, I attempted to buy the Cardano (ADA) coin. It says “It Is Not Possible To Buy ADA With USD”, mind you I’m new to Crypto,this is my first time engaging in this market. So in my mind I’m thinking “Ok,maybe this coin doesn’t accept USD yet”. No big deal, I’ll just find a different coin to buy. I go check out other coins, and it’s saying the same thing. I go take a look at Bitcoin and Etherium, two of the most popular coins and it’s saying the same thing. I think to myself,”that can’t be right”. So I go back to look at DogeCoin again,the coin I bought just the day before with no issue, and it’s saying the same thing.... so I call Customer service.. great Customer service by the way,I wish I had the guy’s name,he was very helpful and patient..but unfortunately we couldn’t figure out why my account was not accepting USD. He sent the issue up to the specialist for the app,but they never got back to me...so now I’m in the process of deactivating my account and trying to see if I can get my money so I can move on to a different platform , I genuinely think it’s a good app,and I hope others are having a better experience with it,but if I can’t purchase anything on there with USD,I don’t see the point in having it.
  • Oct 20, 2021

    By Nicholas Gaetano
    Horrible . Can't even get past the account creation because they say my password is fine and and right before I can get my account verified, they say my password can't contain commen phrases even those previously they said it was fine . Now how I'm I supposed to verify my account if i can't can't change the password ? It's all such a waste of time
  • Oct 5, 2021

    By Shane Ryan
    "The original identifying information for the transfer is now missing, requiring the amount to be manually credited to your Kraken account. Processing returned funds in this manner can be complicated and therefore may take more time. We appreciate your patience in this matter." $63,000 and they don't know where it is. Do I need to say more? This email speaks for itself. Updated email received "We will no longer be able to assist in helping resolve your issue(s)." $63000 they lost.
  • Unable to Purchase Sep 3, 2021

    By E2D1031
    I download the app three days ago and set-up an account. I connected my bank information so I was able to transfer funds to the app. My account was approved. Upon trying to purchase crypto currency my purchase failed. I was told by a representative that my account was flagged. They emailed me instructions to hand wrote a statement they provided with my email, signature. And order number provided. Then provided a link once I take a picture holding the note in one hand and ID in the other to download. I was told that the process was for security reasons. I have yet to hear from anyone since. I’m ready to close the account before I have a chance to use it.
  • Oct 8, 2021

    By Josh Pearce
    Terrible app, I couldn't make it through the account registration. I was informed that my password doesn't meet the password criteria, after the password was created. I tried to reset but the reset code expires before the email is received.
  • Oct 19, 2021

    By G H
    Buggy app and their support sucks and don't really fix problems. The "upload a photo ID" function has issues and they don't respond to requests.
  • Oct 5, 2021

    By Jeff Ward
    This junk app won't even let me activate my account. Keeps telling me I used a common word/name. I used jumbled letters numbers and symbols! And now I can't go back and try again. Deleting this app asap.
  • Ridiculous fees Jun 26, 2021

    By rdmiller1
    I’ve been involved with crypto for the past five years and I’ve seen a lot of apps come and go. I have also had a Ktaken account for at least four years. This new app is absurd. The fees are ridiculous, and the inclusion of minimums makes it worse. To top it off, I just got hit with an $18 service charge from my bank as a result of withdrawing cash from Kraken to my bank account. I don’t blame the developers, as the flow of the app is quite good. The problem is coming from corporate, where they determine fees and minimums. I won’t be using this app again. I will stick with coinbase.
  • I really like the services offer, but ultimately not worth it Jul 18, 2021

    By fudgumslover
    On paper, I’m able to do things on kraken that are superior to other websites but the amount of bugs (on app and online) make it so that 4 out of 5 transactions require having to talk to support to sort out the many glitches and authentication errors within kraken. I’ve been patient and have consistently dealt with them, but I don’t think I will be able to do it anymore. Just not worth it. There’s so much promise here and I hope they can figure things out, but kraken is just not yet there.
  • Terrible Aug 16, 2021

    By sigs inside
    This is by far one of the worst platforms to use. I was able to instantly deposit usd for btc, but had to wait 72 hours in order to withdrawal. Now that 72 hours has passed I am looking to withdrawal the coin to an external wallet and the app will not allow me to do so. Customer support is absolutely terrible as I have been waiting 2 days for a response, and no live support feature??? Maybe this app should stick to mythological characters instead of diving into the crypto market because this is a horrid experience to say the least

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