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KLM – Book flights and manage your trip
Travel & LocalKLM Koninklijke Luchtvaart Maatschappij N.V.
Use the KLM app to book flights, manage trips and check your Flying Blue miles!
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Use the KLM app to book flights, manage trips and check your Flying Blue miles!
see more about KLM – Book flights and manage your trip
About KLM – Book flights and manage your trip
Whether you still need to book or have already booked your next trip, the KLM app delivers what you need, when you need it. It’s the personal travel assistant you’ve always dreamt of!
BOOK FLIGHTS
You pick the destination; we take care of the rest. Choose the best flight, date and fare type, and book straight from the KLM app. Save your personal details for even faster booking. Need some time to think? No problem! Take up to 24 hours to complete your payment at no extra costs.
ONE-TAP PAYMENT
Save your credit card details so you can book flights, choose your preferred seat, add baggage and more, with just one tap.
MANAGE YOUR BOOKING
Save your travel documents, select or change your seat, add extra options or make changes to your itinerary. Want some extra space? The KLM app shows the best deals.
MOBILE CHECK-IN
Use the KLM app to check in and skip the lines at the airport! No need to enter your passport details manually; simply scan your passport with your phone’s camera and you’re good to go.
MOBILE BOARDING PASS
Say goodbye to frantically searching for a printer or waiting in line at a check-in desk! Always have your boarding pass at hand by opening your mobile boarding pass in the KLM app or adding it to your Wallet.
REAL-TIME FLIGHT UPDATES
Take your eyes off the departure screens, sit back and relax. We’ll keep you up to speed with the latest updates on your journey. You can even get real-time bag tracking alerts!
STAY UP TO DATE
Whenever there’s an update on your flight, we’ll send you a push notification. Looking for a deal? We’ll also send you personalised offers for your trip!
NEVER GET LOST
Use our airport maps to easily navigate to and through the airport.
CHECK YOUR FLYING BLUE MILES
Manage your Flying Blue account easily. Check your Flying Blue Miles, book a reward ticket, change your Flying Blue account and access your digital Flying Blue card all in one place!
BOOK FLIGHTS
You pick the destination; we take care of the rest. Choose the best flight, date and fare type, and book straight from the KLM app. Save your personal details for even faster booking. Need some time to think? No problem! Take up to 24 hours to complete your payment at no extra costs.
ONE-TAP PAYMENT
Save your credit card details so you can book flights, choose your preferred seat, add baggage and more, with just one tap.
MANAGE YOUR BOOKING
Save your travel documents, select or change your seat, add extra options or make changes to your itinerary. Want some extra space? The KLM app shows the best deals.
MOBILE CHECK-IN
Use the KLM app to check in and skip the lines at the airport! No need to enter your passport details manually; simply scan your passport with your phone’s camera and you’re good to go.
MOBILE BOARDING PASS
Say goodbye to frantically searching for a printer or waiting in line at a check-in desk! Always have your boarding pass at hand by opening your mobile boarding pass in the KLM app or adding it to your Wallet.
REAL-TIME FLIGHT UPDATES
Take your eyes off the departure screens, sit back and relax. We’ll keep you up to speed with the latest updates on your journey. You can even get real-time bag tracking alerts!
STAY UP TO DATE
Whenever there’s an update on your flight, we’ll send you a push notification. Looking for a deal? We’ll also send you personalised offers for your trip!
NEVER GET LOST
Use our airport maps to easily navigate to and through the airport.
CHECK YOUR FLYING BLUE MILES
Manage your Flying Blue account easily. Check your Flying Blue Miles, book a reward ticket, change your Flying Blue account and access your digital Flying Blue card all in one place!
Write a Review
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Jan 7, 2021 The KLM app has most of the things in one place. Would be a major improvement if the app would have a special section for every added perk to the tickets or maybe a separate section for travel insurances as example of the best offers and discounts depending on the loyalty programme, such as flying blue membership and ones available in partnership from the sky team.more -
Jan 8, 2021 There are things that are easy to navigate in the app, but for example it is not possible to determine the type of meal. Very uncomfortable. There are many times that we can't see the flights .... -
Jan 11, 2021 My favourite flight App by far. Everything you need to know, presented in a clear and concise way, with optional "more info" /, support -
Easy but need special assistance
Mar 6, 2019 It is very user friendly to find and book flight, buy and pay but I didn't found any place where they offer special assistance. Example because of mobility problems I need a wheelchair to the entrance of the airplane but cannot found where to choose it? Otherwise very good!more -
Excellence in Service
Sep 28, 2020 I’ve booked, changed and checked in for different flights on the app and I am very pleased about how quickly and efficiently it works. I feel that my travel needs are met if not all immediately, within short period of time they do. Klm continues to meet my expectations.more
-
Nov 25, 2020 TL;DR: Don't buy tickets with this app if you value your time. Payed for tickets from Amsterdam to Geneva. Got charged the full price (confirmed on Revolut). The app then asked me to pay again. Did not get any emails from KLM. I wrote to the support in the evening (via WhatsApp) but then the app showed my booking (did not get any emails confirming the payment) with a booking code. So I said that it looks OK to the support. Next morning the booking disappeared from the App and I did not save the booking code anywhere. I called KLM NL support and they spent 30 minutes to find my payment and said that I have 72 hours to link the payment to the booking that was created but not issued in my name. But for that I have to contact KLM CH support. KLM CH first hanged the phone after 30 minutes of hold. And then after another 20 minutes on gold they picked up and did not know how to find the payment. In the end after another 20 mins on hold they asked my credit card details including the safety code to relink the booking to the payment and told me to wait for up to 24 hours for the tickets. I am still waiting for the tickets. Waste of my time and not efficient support. Will stick with online ticket providers next time. PS: I had an option of giving up on the transaction (which I have learned from the KLM CH support) as it would have been reverted in a couple of days, but I had to plan my flight and tickets got more expensive meanwhile (by 20 CHF) and I have already spent two hours on this issue.more -
Skyteam and its partners
Nov 13, 2017 As a sky priority frequent traveler it is always interesting to see who cares about customers, and who is missing the mark. Within the skyteam partners this point is extremely apparent. Between KLM and Airfrance, for example, there are sometimes such stark differences that you have to wonder whether the partnership brings value or damages the others’ image/brand. I for one, am reconsidering. Airfrance seems to have very little ‘customer care’ common sense. This begins at the airport in paris where there is a line wtg for passport check +200 with one agent checking passports (yes, i aware that AFR is not directly responsible for immigration - but the airport process is certainly an influencing factor for airlines to improve) and continues with the boarding process (no priority boarding for business class - skypriority lines are effectively longer than the the non-priority lines). In fact, the agent INSISTED that I wait in the sky-priority line, which was 2x as long. :-( KLM remains a preference; and as a long time skyteam member , i can only hope that AFR gets its act together, as the brand is tarnished and impacting the image of KLM. In summary, if the AFR CEO took time at the gate front facing his customers ... maybe things would change .. or maybe not.more -
KLM please change the company making this app
May 26, 2019 Every update some new crazy bugs are introduced. With the latest update showing the flight I was actually flying on was "cancelled" (allthough it obviously wasnt) - and now (may 2019) its showing on the "my trips page" my "next" flight is also cancelled (with no date mentioned, turns out this was a trip from nov 2018!!) Just an illustration..of the crazy misinformation this app provides. I actually need this app for my work and have no time for this stuff. E.g. last month several destinations just disappeared from the app list and I was unable to book those... the list goes on. KLM: this obviously isnt working with whatever team is working on it - they need to do some real field testing before releasing things. Please do something about it. thank youmore -
N/A
May 20, 2020 KLM refused it to refund my money when my flight canceled it of covid19 it’s weird they told me they’re going to give me a credit and I said I don’t want a credit I need to get back my money and they said we can’t refund you and I said why not that’s my property And I didn’t get help much I’m not gonna customer with them anymore And I also reported my bank I lost $1182 I’m not gonna recommend it anyone behind me to book a flight with KLM I also called them over 10 times and I spoke customer services over 10 times still never get help they told me same thing and when I read the policy the policy and what they told me is different they don’t follow their policies I’m Done!!!!!!!!more -
Nov 25, 2020 Dreadful. Said one of my party had an invalid first and last name (?!) when trying to book, but didn't show where. Difficult to reset password due to lag with email.
No reviews available
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Jan 11, 2021 My favourite flight App by far. Everything you need to know, presented in a clear and concise way, with optional "more info" /, support -
Easy but need special assistance
Mar 6, 2019 It is very user friendly to find and book flight, buy and pay but I didn't found any place where they offer special assistance. Example because of mobility problems I need a wheelchair to the entrance of the airplane but cannot found where to choose it? Otherwise very good!more -
Excellence in Service
Sep 28, 2020 I’ve booked, changed and checked in for different flights on the app and I am very pleased about how quickly and efficiently it works. I feel that my travel needs are met if not all immediately, within short period of time they do. Klm continues to meet my expectations.more -
Dec 25, 2020 I can do everything related to my trips on the app! Kudos to everyone at KLM. I have used many airlines in my life but KLM always makes me and family feel appreciated! -
KLM is better off without Air France
Nov 19, 2017 Fully agree with previous review(s); Customer care, smoothness of operations and especially friendliness of flight crew and ground staff is a gigantic difference between KLM and Air France. Air France need to get their act together and learn from KLM. Unfortunately the customer service of Transavia handled in France (during strikes at Orly airport) was a disaster too: “Sorry your flight is cancelled, we’ll refund you..goodbye” seriously?? Almost seems as if customer care for any of the brands KLM, Transavia and Air France are all operated by Air France in France. Which explains the poor response during strikes. Hurts to see KLM getting damaged like that.more
-
Jan 7, 2021 The KLM app has most of the things in one place. Would be a major improvement if the app would have a special section for every added perk to the tickets or maybe a separate section for travel insurances as example of the best offers and discounts depending on the loyalty programme, such as flying blue membership and ones available in partnership from the sky team.more -
Excellent and efficient
Sep 17, 2017 Worked perfectly - found and booked my flight without any issues.
-
Jan 8, 2021 There are things that are easy to navigate in the app, but for example it is not possible to determine the type of meal. Very uncomfortable. There are many times that we can't see the flights .... -
Nov 27, 2020 KLM app a solid partner for years as platinum flying blue member but sinse a few months now the app stops and does not operate. KLM please repair!!! -
Jan 15, 2021 It keeps crashing when I search for a flight -
Pretty good
Feb 17, 2018 Downloaded at the airport and was super easy opening and pulling up my boarding pass. Next day trying to check in was frustrating. Figured out they wanted a birthdate validation but was not obvious. Then would not accept my date until I scrolled in the year first.more
-
KLM please change the company making this app
May 26, 2019 Every update some new crazy bugs are introduced. With the latest update showing the flight I was actually flying on was "cancelled" (allthough it obviously wasnt) - and now (may 2019) its showing on the "my trips page" my "next" flight is also cancelled (with no date mentioned, turns out this was a trip from nov 2018!!) Just an illustration..of the crazy misinformation this app provides. I actually need this app for my work and have no time for this stuff. E.g. last month several destinations just disappeared from the app list and I was unable to book those... the list goes on. KLM: this obviously isnt working with whatever team is working on it - they need to do some real field testing before releasing things. Please do something about it. thank youmore -
Bag allowance is not correct
Jun 30, 2018 The app said I was allowed 1 checked and 2 carry on. But when I got to the check-in counter KLM said I was not allowed any checked bags and was required to pay €40 for my bag. KLM didn’t even give me the Flying Blue member’s discount. Also the app does not show actual ticket information (just the ticket number) even though there is a button for ‘ticket details’.more -
Nov 24, 2020 This application uses wrong random data into flight information. It is really awful sometimes, confusing me and does not correspond to real information about the flight. You can get wrong updated time or day of flight! -
Inconsistent app
Dec 30, 2019 Overall GUI and usability of the app are great. However, I have to re-enter my travel profile information every time I book a flight which is frustrating. And I also am no longer able to login with my flying blue account. The login page just spins and never fully loads. So right the app is almost useless to me.more -
Nov 8, 2020 I tried scanning my documents and it wouldn't scan anything!!! This is my first experience with this.
-
Nov 25, 2020 TL;DR: Don't buy tickets with this app if you value your time. Payed for tickets from Amsterdam to Geneva. Got charged the full price (confirmed on Revolut). The app then asked me to pay again. Did not get any emails from KLM. I wrote to the support in the evening (via WhatsApp) but then the app showed my booking (did not get any emails confirming the payment) with a booking code. So I said that it looks OK to the support. Next morning the booking disappeared from the App and I did not save the booking code anywhere. I called KLM NL support and they spent 30 minutes to find my payment and said that I have 72 hours to link the payment to the booking that was created but not issued in my name. But for that I have to contact KLM CH support. KLM CH first hanged the phone after 30 minutes of hold. And then after another 20 minutes on gold they picked up and did not know how to find the payment. In the end after another 20 mins on hold they asked my credit card details including the safety code to relink the booking to the payment and told me to wait for up to 24 hours for the tickets. I am still waiting for the tickets. Waste of my time and not efficient support. Will stick with online ticket providers next time. PS: I had an option of giving up on the transaction (which I have learned from the KLM CH support) as it would have been reverted in a couple of days, but I had to plan my flight and tickets got more expensive meanwhile (by 20 CHF) and I have already spent two hours on this issue.more -
Skyteam and its partners
Nov 13, 2017 As a sky priority frequent traveler it is always interesting to see who cares about customers, and who is missing the mark. Within the skyteam partners this point is extremely apparent. Between KLM and Airfrance, for example, there are sometimes such stark differences that you have to wonder whether the partnership brings value or damages the others’ image/brand. I for one, am reconsidering. Airfrance seems to have very little ‘customer care’ common sense. This begins at the airport in paris where there is a line wtg for passport check +200 with one agent checking passports (yes, i aware that AFR is not directly responsible for immigration - but the airport process is certainly an influencing factor for airlines to improve) and continues with the boarding process (no priority boarding for business class - skypriority lines are effectively longer than the the non-priority lines). In fact, the agent INSISTED that I wait in the sky-priority line, which was 2x as long. :-( KLM remains a preference; and as a long time skyteam member , i can only hope that AFR gets its act together, as the brand is tarnished and impacting the image of KLM. In summary, if the AFR CEO took time at the gate front facing his customers ... maybe things would change .. or maybe not.more -
N/A
May 20, 2020 KLM refused it to refund my money when my flight canceled it of covid19 it’s weird they told me they’re going to give me a credit and I said I don’t want a credit I need to get back my money and they said we can’t refund you and I said why not that’s my property And I didn’t get help much I’m not gonna customer with them anymore And I also reported my bank I lost $1182 I’m not gonna recommend it anyone behind me to book a flight with KLM I also called them over 10 times and I spoke customer services over 10 times still never get help they told me same thing and when I read the policy the policy and what they told me is different they don’t follow their policies I’m Done!!!!!!!!more -
Nov 25, 2020 Dreadful. Said one of my party had an invalid first and last name (?!) when trying to book, but didn't show where. Difficult to reset password due to lag with email. -
Jan 14, 2021 The app doesn't matches the information on the website. I got a flight cancelled and when I rebook on the appit doesn't update.
What’s Groovy
The app is the perfect choice for frequent flyers with KLM. Only things that I concerned is my flying blue account is always not working and I recommend flight status to be inside the app itself, not in internet. But overall, very impressive.
more
less
What’s Subpar
The app is bugged, it shows a different time from what it says on the website and even after I removed my flight and added it again it didn't change it, just stayed the same. The contact information is to some operator, from who knows where and wasn't from the place where I made the booking, which should be automatically detected by the app.
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less
Filter Reviews
-
The KLM app has most of the things in one place. Would be a major improvement if the app would have a special section for every added perk to the tickets or maybe a separate section for travel insurances as example of the best offers and discounts depending on the loyalty programme, such as flying blue membership and ones available in partnership from the sky team.
-
There are things that are easy to navigate in the app, but for example it is not possible to determine the type of meal. Very uncomfortable. There are many times that we can't see the flights ....
-
My favourite flight App by far. Everything you need to know, presented in a clear and concise way, with optional "more info" /, support
-
Easy but need special assistance
It is very user friendly to find and book flight, buy and pay but I didn't found any place where they offer special assistance. Example because of mobility problems I need a wheelchair to the entrance of the airplane but cannot found where to choose it? Otherwise very good! -
Excellence in Service
I’ve booked, changed and checked in for different flights on the app and I am very pleased about how quickly and efficiently it works. I feel that my travel needs are met if not all immediately, within short period of time they do. Klm continues to meet my expectations. -
I can do everything related to my trips on the app! Kudos to everyone at KLM. I have used many airlines in my life but KLM always makes me and family feel appreciated!
-
KLM is better off without Air France
Fully agree with previous review(s); Customer care, smoothness of operations and especially friendliness of flight crew and ground staff is a gigantic difference between KLM and Air France. Air France need to get their act together and learn from KLM. Unfortunately the customer service of Transavia handled in France (during strikes at Orly airport) was a disaster too: “Sorry your flight is cancelled, we’ll refund you..goodbye” seriously?? Almost seems as if customer care for any of the brands KLM, Transavia and Air France are all operated by Air France in France. Which explains the poor response during strikes. Hurts to see KLM getting damaged like that. -
KLM app a solid partner for years as platinum flying blue member but sinse a few months now the app stops and does not operate. KLM please repair!!!
-
Very nice App which helps me to be connected to my preferred flying company.
-
Great App Especially in Schiphol airport To find flight departures As this is a quiet airport
-
KLM app
KLM’s app is awesomely
-
My favourite flight App by far. Everything you need to know, presented in a clear and concise way, with optional "more info" /, support
-
Easy but need special assistance
It is very user friendly to find and book flight, buy and pay but I didn't found any place where they offer special assistance. Example because of mobility problems I need a wheelchair to the entrance of the airplane but cannot found where to choose it? Otherwise very good! -
Excellence in Service
I’ve booked, changed and checked in for different flights on the app and I am very pleased about how quickly and efficiently it works. I feel that my travel needs are met if not all immediately, within short period of time they do. Klm continues to meet my expectations. -
I can do everything related to my trips on the app! Kudos to everyone at KLM. I have used many airlines in my life but KLM always makes me and family feel appreciated!
-
KLM is better off without Air France
Fully agree with previous review(s); Customer care, smoothness of operations and especially friendliness of flight crew and ground staff is a gigantic difference between KLM and Air France. Air France need to get their act together and learn from KLM. Unfortunately the customer service of Transavia handled in France (during strikes at Orly airport) was a disaster too: “Sorry your flight is cancelled, we’ll refund you..goodbye” seriously?? Almost seems as if customer care for any of the brands KLM, Transavia and Air France are all operated by Air France in France. Which explains the poor response during strikes. Hurts to see KLM getting damaged like that. -
Very nice App which helps me to be connected to my preferred flying company.
-
Great App Especially in Schiphol airport To find flight departures As this is a quiet airport
-
Great Airlines
KLM is a airlines with fantastic service our last flight was just outstanding! We are planning our 34th anniversary and there was no question with what airline to use! When you spend your hard earned money go with the best KLM !! -
Great App & Customer Support
I am a very Happy & satisfied customer of the KLM! Have always been flying Blue.. Their App is Amazing, is easy to use & very fast In booking a trip... KLM 24/7 Messenger Customer support is amazing & always giving their full support & cooperation... Best Airline App for me so far!✈️👌 -
Great app
This is a great app. The latest update took care of the bug in the rewards section. Very user friendly and it has everything you need.
-
The KLM app has most of the things in one place. Would be a major improvement if the app would have a special section for every added perk to the tickets or maybe a separate section for travel insurances as example of the best offers and discounts depending on the loyalty programme, such as flying blue membership and ones available in partnership from the sky team.
-
Excellent and efficient
Worked perfectly - found and booked my flight without any issues.
-
There are things that are easy to navigate in the app, but for example it is not possible to determine the type of meal. Very uncomfortable. There are many times that we can't see the flights ....
-
KLM app a solid partner for years as platinum flying blue member but sinse a few months now the app stops and does not operate. KLM please repair!!!
-
It keeps crashing when I search for a flight
-
Pretty good
Downloaded at the airport and was super easy opening and pulling up my boarding pass. Next day trying to check in was frustrating. Figured out they wanted a birthdate validation but was not obvious. Then would not accept my date until I scrolled in the year first.
Filter Reviews
-
TL;DR: Don't buy tickets with this app if you value your time. Payed for tickets from Amsterdam to Geneva. Got charged the full price (confirmed on Revolut). The app then asked me to pay again. Did not get any emails from KLM. I wrote to the support in the evening (via WhatsApp) but then the app showed my booking (did not get any emails confirming the payment) with a booking code. So I said that it looks OK to the support. Next morning the booking disappeared from the App and I did not save the booking code anywhere. I called KLM NL support and they spent 30 minutes to find my payment and said that I have 72 hours to link the payment to the booking that was created but not issued in my name. But for that I have to contact KLM CH support. KLM CH first hanged the phone after 30 minutes of hold. And then after another 20 minutes on gold they picked up and did not know how to find the payment. In the end after another 20 mins on hold they asked my credit card details including the safety code to relink the booking to the payment and told me to wait for up to 24 hours for the tickets. I am still waiting for the tickets. Waste of my time and not efficient support. Will stick with online ticket providers next time. PS: I had an option of giving up on the transaction (which I have learned from the KLM CH support) as it would have been reverted in a couple of days, but I had to plan my flight and tickets got more expensive meanwhile (by 20 CHF) and I have already spent two hours on this issue.
-
Skyteam and its partners
As a sky priority frequent traveler it is always interesting to see who cares about customers, and who is missing the mark. Within the skyteam partners this point is extremely apparent. Between KLM and Airfrance, for example, there are sometimes such stark differences that you have to wonder whether the partnership brings value or damages the others’ image/brand. I for one, am reconsidering. Airfrance seems to have very little ‘customer care’ common sense. This begins at the airport in paris where there is a line wtg for passport check +200 with one agent checking passports (yes, i aware that AFR is not directly responsible for immigration - but the airport process is certainly an influencing factor for airlines to improve) and continues with the boarding process (no priority boarding for business class - skypriority lines are effectively longer than the the non-priority lines). In fact, the agent INSISTED that I wait in the sky-priority line, which was 2x as long. :-( KLM remains a preference; and as a long time skyteam member , i can only hope that AFR gets its act together, as the brand is tarnished and impacting the image of KLM. In summary, if the AFR CEO took time at the gate front facing his customers ... maybe things would change .. or maybe not. -
KLM please change the company making this app
Every update some new crazy bugs are introduced. With the latest update showing the flight I was actually flying on was "cancelled" (allthough it obviously wasnt) - and now (may 2019) its showing on the "my trips page" my "next" flight is also cancelled (with no date mentioned, turns out this was a trip from nov 2018!!) Just an illustration..of the crazy misinformation this app provides. I actually need this app for my work and have no time for this stuff. E.g. last month several destinations just disappeared from the app list and I was unable to book those... the list goes on. KLM: this obviously isnt working with whatever team is working on it - they need to do some real field testing before releasing things. Please do something about it. thank you -
N/A
KLM refused it to refund my money when my flight canceled it of covid19 it’s weird they told me they’re going to give me a credit and I said I don’t want a credit I need to get back my money and they said we can’t refund you and I said why not that’s my property And I didn’t get help much I’m not gonna customer with them anymore And I also reported my bank I lost $1182 I’m not gonna recommend it anyone behind me to book a flight with KLM I also called them over 10 times and I spoke customer services over 10 times still never get help they told me same thing and when I read the policy the policy and what they told me is different they don’t follow their policies I’m Done!!!!!!!! -
Dreadful. Said one of my party had an invalid first and last name (?!) when trying to book, but didn't show where. Difficult to reset password due to lag with email.
-
The app doesn't matches the information on the website. I got a flight cancelled and when I rebook on the appit doesn't update.
-
Mr RJ H
Just downloaded the app. Straight after the download the app prompted me to apply an update. Once in the app I tried to join to become a “flying blue member” then after entering all my details the “create flying blue account” button remained greyed out and I could not go any further. A bit frustrating and unexpected, I would have thought KLM would want more users to join “flying blue” however, if they can not register through the app then that is one less avenue for potential customers to sign up. Weird. -
Flying Blue
KLM’s app and website are extremely frustrating to use when trying to book an awards ticket. You can go through the whole process of selecting your ticket only to find out that neither the website nor the app are able to process the payment. KLM doesn’t seem to care, their solution is always you need to go to the airport to purchase your ticket. Come on guys, it’s 2019, get your act together and get this fixed, it’s a long time known issue. -
So many bugs it’s useless
App is as disfunctionsl as the airline. The app doesn’t show changes to my reservation (seat change), wouldn’t let me check in (website worked), and it can’t show flight status based on flight # (have to do something else, like search on route). This app is as useless as KLM’s strike info (no decent airline would stick vital info [prohibition on checked bags] in a press release instead of the actual travel notification area]). -
Can't use the app to rebook flight, always showing error
No reviews available
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KLM please change the company making this app
Every update some new crazy bugs are introduced. With the latest update showing the flight I was actually flying on was "cancelled" (allthough it obviously wasnt) - and now (may 2019) its showing on the "my trips page" my "next" flight is also cancelled (with no date mentioned, turns out this was a trip from nov 2018!!) Just an illustration..of the crazy misinformation this app provides. I actually need this app for my work and have no time for this stuff. E.g. last month several destinations just disappeared from the app list and I was unable to book those... the list goes on. KLM: this obviously isnt working with whatever team is working on it - they need to do some real field testing before releasing things. Please do something about it. thank you -
Bag allowance is not correct
The app said I was allowed 1 checked and 2 carry on. But when I got to the check-in counter KLM said I was not allowed any checked bags and was required to pay €40 for my bag. KLM didn’t even give me the Flying Blue member’s discount. Also the app does not show actual ticket information (just the ticket number) even though there is a button for ‘ticket details’. -
This application uses wrong random data into flight information. It is really awful sometimes, confusing me and does not correspond to real information about the flight. You can get wrong updated time or day of flight!
-
Inconsistent app
Overall GUI and usability of the app are great. However, I have to re-enter my travel profile information every time I book a flight which is frustrating. And I also am no longer able to login with my flying blue account. The login page just spins and never fully loads. So right the app is almost useless to me. -
I tried scanning my documents and it wouldn't scan anything!!! This is my first experience with this.
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Error messages
The first time I used it, several months ago, to book a flight, I kept getting kicked off. I finally was able to book but now consistently get error messages while trying to choose seating. I just updated the app which didn’t help. -
Bugs
I rely on this app because I fly KLM but there is always something down. Right now I can’t use the award booking tool. You click on it and nothing happens. Other times you can’t login. I wish they would get these small bugs fixed. Otherwise this app is critical and so valuable
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TL;DR: Don't buy tickets with this app if you value your time. Payed for tickets from Amsterdam to Geneva. Got charged the full price (confirmed on Revolut). The app then asked me to pay again. Did not get any emails from KLM. I wrote to the support in the evening (via WhatsApp) but then the app showed my booking (did not get any emails confirming the payment) with a booking code. So I said that it looks OK to the support. Next morning the booking disappeared from the App and I did not save the booking code anywhere. I called KLM NL support and they spent 30 minutes to find my payment and said that I have 72 hours to link the payment to the booking that was created but not issued in my name. But for that I have to contact KLM CH support. KLM CH first hanged the phone after 30 minutes of hold. And then after another 20 minutes on gold they picked up and did not know how to find the payment. In the end after another 20 mins on hold they asked my credit card details including the safety code to relink the booking to the payment and told me to wait for up to 24 hours for the tickets. I am still waiting for the tickets. Waste of my time and not efficient support. Will stick with online ticket providers next time. PS: I had an option of giving up on the transaction (which I have learned from the KLM CH support) as it would have been reverted in a couple of days, but I had to plan my flight and tickets got more expensive meanwhile (by 20 CHF) and I have already spent two hours on this issue.
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Skyteam and its partners
As a sky priority frequent traveler it is always interesting to see who cares about customers, and who is missing the mark. Within the skyteam partners this point is extremely apparent. Between KLM and Airfrance, for example, there are sometimes such stark differences that you have to wonder whether the partnership brings value or damages the others’ image/brand. I for one, am reconsidering. Airfrance seems to have very little ‘customer care’ common sense. This begins at the airport in paris where there is a line wtg for passport check +200 with one agent checking passports (yes, i aware that AFR is not directly responsible for immigration - but the airport process is certainly an influencing factor for airlines to improve) and continues with the boarding process (no priority boarding for business class - skypriority lines are effectively longer than the the non-priority lines). In fact, the agent INSISTED that I wait in the sky-priority line, which was 2x as long. :-( KLM remains a preference; and as a long time skyteam member , i can only hope that AFR gets its act together, as the brand is tarnished and impacting the image of KLM. In summary, if the AFR CEO took time at the gate front facing his customers ... maybe things would change .. or maybe not. -
N/A
KLM refused it to refund my money when my flight canceled it of covid19 it’s weird they told me they’re going to give me a credit and I said I don’t want a credit I need to get back my money and they said we can’t refund you and I said why not that’s my property And I didn’t get help much I’m not gonna customer with them anymore And I also reported my bank I lost $1182 I’m not gonna recommend it anyone behind me to book a flight with KLM I also called them over 10 times and I spoke customer services over 10 times still never get help they told me same thing and when I read the policy the policy and what they told me is different they don’t follow their policies I’m Done!!!!!!!! -
Dreadful. Said one of my party had an invalid first and last name (?!) when trying to book, but didn't show where. Difficult to reset password due to lag with email.
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The app doesn't matches the information on the website. I got a flight cancelled and when I rebook on the appit doesn't update.
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Mr RJ H
Just downloaded the app. Straight after the download the app prompted me to apply an update. Once in the app I tried to join to become a “flying blue member” then after entering all my details the “create flying blue account” button remained greyed out and I could not go any further. A bit frustrating and unexpected, I would have thought KLM would want more users to join “flying blue” however, if they can not register through the app then that is one less avenue for potential customers to sign up. Weird. -
Flying Blue
KLM’s app and website are extremely frustrating to use when trying to book an awards ticket. You can go through the whole process of selecting your ticket only to find out that neither the website nor the app are able to process the payment. KLM doesn’t seem to care, their solution is always you need to go to the airport to purchase your ticket. Come on guys, it’s 2019, get your act together and get this fixed, it’s a long time known issue. -
So many bugs it’s useless
App is as disfunctionsl as the airline. The app doesn’t show changes to my reservation (seat change), wouldn’t let me check in (website worked), and it can’t show flight status based on flight # (have to do something else, like search on route). This app is as useless as KLM’s strike info (no decent airline would stick vital info [prohibition on checked bags] in a press release instead of the actual travel notification area]). -
Can't use the app to rebook flight, always showing error
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According to the app (and the app alone, because the website clarified the correct booking dates), apparently Tuesday 13th October I depart Delhi and Monday 12th October I arrive in London? At first I thought I'd booked the wrong departure date. Thank you for the error KLM. Your app is useless.
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Release Notes
12.1.0
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