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KLM – Book flights and manage your trip

KLM – Book flights and manage your trip

KLM Koninklijke Luchtvaart Maatschappij N.V.

Use the KLM app to book flights, manage trips and check your Flying Blue miles!

4.0 Ratings 13K+ Reviews 1M+ Downloads
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About KLM – Book flights and manage your trip

Use the KLM app to book flights, manage trips and check your Flying Blue miles!
see more about KLM – Book flights and manage your trip

Ratings & Reviews

4.0
13.0K+ Ratings
  1. 5
    60+%
  2. 4
    16+%
  3. 3
    6+%
  4. 2
    4+%
  5. 1
    14+%
Write a Review
  • Jan 7, 2021

    By Dimos Laros
    The KLM app has most of the things in one place. Would be a major improvement if the app would have a special section for every added perk to the tickets or maybe a separate section for travel insurances as example of the best offers and discounts depending on the loyalty programme, such as flying blue membership and ones available in partnership from the sky team.
    more
  • Jan 8, 2021

    By Nitza Levy S.
    There are things that are easy to navigate in the app, but for example it is not possible to determine the type of meal. Very uncomfortable. There are many times that we can't see the flights ....
  • Jan 11, 2021

    By One Mike. One Guitar
    My favourite flight App by far. Everything you need to know, presented in a clear and concise way, with optional "more info" /, support
  • Easy but need special assistance Mar 6, 2019

    By Mlpabon59
    It is very user friendly to find and book flight, buy and pay but I didn't found any place where they offer special assistance. Example because of mobility problems I need a wheelchair to the entrance of the airplane but cannot found where to choose it? Otherwise very good!
    more
  • Excellence in Service Sep 28, 2020

    By Claudia from the Sea of Cortez
    I’ve booked, changed and checked in for different flights on the app and I am very pleased about how quickly and efficiently it works. I feel that my travel needs are met if not all immediately, within short period of time they do. Klm continues to meet my expectations.
    more
  • Nov 25, 2020

    By Ruslan Taran
    TL;DR: Don't buy tickets with this app if you value your time. Payed for tickets from Amsterdam to Geneva. Got charged the full price (confirmed on Revolut). The app then asked me to pay again. Did not get any emails from KLM. I wrote to the support in the evening (via WhatsApp) but then the app showed my booking (did not get any emails confirming the payment) with a booking code. So I said that it looks OK to the support. Next morning the booking disappeared from the App and I did not save the booking code anywhere. I called KLM NL support and they spent 30 minutes to find my payment and said that I have 72 hours to link the payment to the booking that was created but not issued in my name. But for that I have to contact KLM CH support. KLM CH first hanged the phone after 30 minutes of hold. And then after another 20 minutes on gold they picked up and did not know how to find the payment. In the end after another 20 mins on hold they asked my credit card details including the safety code to relink the booking to the payment and told me to wait for up to 24 hours for the tickets. I am still waiting for the tickets. Waste of my time and not efficient support. Will stick with online ticket providers next time. PS: I had an option of giving up on the transaction (which I have learned from the KLM CH support) as it would have been reverted in a couple of days, but I had to plan my flight and tickets got more expensive meanwhile (by 20 CHF) and I have already spent two hours on this issue.
    more
  • Skyteam and its partners Nov 13, 2017

    By frschre
    As a sky priority frequent traveler it is always interesting to see who cares about customers, and who is missing the mark. Within the skyteam partners this point is extremely apparent. Between KLM and Airfrance, for example, there are sometimes such stark differences that you have to wonder whether the partnership brings value or damages the others’ image/brand. I for one, am reconsidering. Airfrance seems to have very little ‘customer care’ common sense. This begins at the airport in paris where there is a line wtg for passport check +200 with one agent checking passports (yes, i aware that AFR is not directly responsible for immigration - but the airport process is certainly an influencing factor for airlines to improve) and continues with the boarding process (no priority boarding for business class - skypriority lines are effectively longer than the the non-priority lines). In fact, the agent INSISTED that I wait in the sky-priority line, which was 2x as long. :-( KLM remains a preference; and as a long time skyteam member , i can only hope that AFR gets its act together, as the brand is tarnished and impacting the image of KLM. In summary, if the AFR CEO took time at the gate front facing his customers ... maybe things would change .. or maybe not.
    more
  • KLM please change the company making this app May 26, 2019

    By RObo2000
    Every update some new crazy bugs are introduced. With the latest update showing the flight I was actually flying on was "cancelled" (allthough it obviously wasnt) - and now (may 2019) its showing on the "my trips page" my "next" flight is also cancelled (with no date mentioned, turns out this was a trip from nov 2018!!) Just an illustration..of the crazy misinformation this app provides. I actually need this app for my work and have no time for this stuff. E.g. last month several destinations just disappeared from the app list and I was unable to book those... the list goes on. KLM: this obviously isnt working with whatever team is working on it - they need to do some real field testing before releasing things. Please do something about it. thank you
    more
  • N/A May 20, 2020

    By Salman2019
    KLM refused it to refund my money when my flight canceled it of covid19 it’s weird they told me they’re going to give me a credit and I said I don’t want a credit I need to get back my money and they said we can’t refund you and I said why not that’s my property And I didn’t get help much I’m not gonna customer with them anymore And I also reported my bank I lost $1182 I’m not gonna recommend it anyone behind me to book a flight with KLM I also called them over 10 times and I spoke customer services over 10 times still never get help they told me same thing and when I read the policy the policy and what they told me is different they don’t follow their policies I’m Done!!!!!!!!
    more
  • Nov 25, 2020

    By Ben Kirby
    Dreadful. Said one of my party had an invalid first and last name (?!) when trying to book, but didn't show where. Difficult to reset password due to lag with email.

No reviews available

  • Jan 11, 2021

    By One Mike. One Guitar
    My favourite flight App by far. Everything you need to know, presented in a clear and concise way, with optional "more info" /, support
  • Easy but need special assistance Mar 6, 2019

    By Mlpabon59
    It is very user friendly to find and book flight, buy and pay but I didn't found any place where they offer special assistance. Example because of mobility problems I need a wheelchair to the entrance of the airplane but cannot found where to choose it? Otherwise very good!
    more
  • Excellence in Service Sep 28, 2020

    By Claudia from the Sea of Cortez
    I’ve booked, changed and checked in for different flights on the app and I am very pleased about how quickly and efficiently it works. I feel that my travel needs are met if not all immediately, within short period of time they do. Klm continues to meet my expectations.
    more
  • Dec 25, 2020

    By Nurein M
    I can do everything related to my trips on the app! Kudos to everyone at KLM. I have used many airlines in my life but KLM always makes me and family feel appreciated!
  • KLM is better off without Air France Nov 19, 2017

    By iRemcoo
    Fully agree with previous review(s); Customer care, smoothness of operations and especially friendliness of flight crew and ground staff is a gigantic difference between KLM and Air France. Air France need to get their act together and learn from KLM. Unfortunately the customer service of Transavia handled in France (during strikes at Orly airport) was a disaster too: “Sorry your flight is cancelled, we’ll refund you..goodbye” seriously?? Almost seems as if customer care for any of the brands KLM, Transavia and Air France are all operated by Air France in France. Which explains the poor response during strikes. Hurts to see KLM getting damaged like that.
    more
  • Jan 7, 2021

    By Dimos Laros
    The KLM app has most of the things in one place. Would be a major improvement if the app would have a special section for every added perk to the tickets or maybe a separate section for travel insurances as example of the best offers and discounts depending on the loyalty programme, such as flying blue membership and ones available in partnership from the sky team.
    more
  • Excellent and efficient Sep 17, 2017

    By Bali Hai
    Worked perfectly - found and booked my flight without any issues.
  • Jan 8, 2021

    By Nitza Levy S.
    There are things that are easy to navigate in the app, but for example it is not possible to determine the type of meal. Very uncomfortable. There are many times that we can't see the flights ....
  • Nov 27, 2020

    By Jan van schijndel
    KLM app a solid partner for years as platinum flying blue member but sinse a few months now the app stops and does not operate. KLM please repair!!!
  • Jan 15, 2021

    By Inferno
    It keeps crashing when I search for a flight
  • Pretty good Feb 17, 2018

    By Bay Area Bopper
    Downloaded at the airport and was super easy opening and pulling up my boarding pass. Next day trying to check in was frustrating. Figured out they wanted a birthdate validation but was not obvious. Then would not accept my date until I scrolled in the year first.
    more
  • KLM please change the company making this app May 26, 2019

    By RObo2000
    Every update some new crazy bugs are introduced. With the latest update showing the flight I was actually flying on was "cancelled" (allthough it obviously wasnt) - and now (may 2019) its showing on the "my trips page" my "next" flight is also cancelled (with no date mentioned, turns out this was a trip from nov 2018!!) Just an illustration..of the crazy misinformation this app provides. I actually need this app for my work and have no time for this stuff. E.g. last month several destinations just disappeared from the app list and I was unable to book those... the list goes on. KLM: this obviously isnt working with whatever team is working on it - they need to do some real field testing before releasing things. Please do something about it. thank you
    more
  • Bag allowance is not correct Jun 30, 2018

    By EverChimay
    The app said I was allowed 1 checked and 2 carry on. But when I got to the check-in counter KLM said I was not allowed any checked bags and was required to pay €40 for my bag. KLM didn’t even give me the Flying Blue member’s discount. Also the app does not show actual ticket information (just the ticket number) even though there is a button for ‘ticket details’.
    more
  • Nov 24, 2020

    By AP AP
    This application uses wrong random data into flight information. It is really awful sometimes, confusing me and does not correspond to real information about the flight. You can get wrong updated time or day of flight!
  • Inconsistent app Dec 30, 2019

    By Q_Q o_O
    Overall GUI and usability of the app are great. However, I have to re-enter my travel profile information every time I book a flight which is frustrating. And I also am no longer able to login with my flying blue account. The login page just spins and never fully loads. So right the app is almost useless to me.
    more
  • Nov 8, 2020

    By Errica F Nurflander
    I tried scanning my documents and it wouldn't scan anything!!! This is my first experience with this.
  • Nov 25, 2020

    By Ruslan Taran
    TL;DR: Don't buy tickets with this app if you value your time. Payed for tickets from Amsterdam to Geneva. Got charged the full price (confirmed on Revolut). The app then asked me to pay again. Did not get any emails from KLM. I wrote to the support in the evening (via WhatsApp) but then the app showed my booking (did not get any emails confirming the payment) with a booking code. So I said that it looks OK to the support. Next morning the booking disappeared from the App and I did not save the booking code anywhere. I called KLM NL support and they spent 30 minutes to find my payment and said that I have 72 hours to link the payment to the booking that was created but not issued in my name. But for that I have to contact KLM CH support. KLM CH first hanged the phone after 30 minutes of hold. And then after another 20 minutes on gold they picked up and did not know how to find the payment. In the end after another 20 mins on hold they asked my credit card details including the safety code to relink the booking to the payment and told me to wait for up to 24 hours for the tickets. I am still waiting for the tickets. Waste of my time and not efficient support. Will stick with online ticket providers next time. PS: I had an option of giving up on the transaction (which I have learned from the KLM CH support) as it would have been reverted in a couple of days, but I had to plan my flight and tickets got more expensive meanwhile (by 20 CHF) and I have already spent two hours on this issue.
    more
  • Skyteam and its partners Nov 13, 2017

    By frschre
    As a sky priority frequent traveler it is always interesting to see who cares about customers, and who is missing the mark. Within the skyteam partners this point is extremely apparent. Between KLM and Airfrance, for example, there are sometimes such stark differences that you have to wonder whether the partnership brings value or damages the others’ image/brand. I for one, am reconsidering. Airfrance seems to have very little ‘customer care’ common sense. This begins at the airport in paris where there is a line wtg for passport check +200 with one agent checking passports (yes, i aware that AFR is not directly responsible for immigration - but the airport process is certainly an influencing factor for airlines to improve) and continues with the boarding process (no priority boarding for business class - skypriority lines are effectively longer than the the non-priority lines). In fact, the agent INSISTED that I wait in the sky-priority line, which was 2x as long. :-( KLM remains a preference; and as a long time skyteam member , i can only hope that AFR gets its act together, as the brand is tarnished and impacting the image of KLM. In summary, if the AFR CEO took time at the gate front facing his customers ... maybe things would change .. or maybe not.
    more
  • N/A May 20, 2020

    By Salman2019
    KLM refused it to refund my money when my flight canceled it of covid19 it’s weird they told me they’re going to give me a credit and I said I don’t want a credit I need to get back my money and they said we can’t refund you and I said why not that’s my property And I didn’t get help much I’m not gonna customer with them anymore And I also reported my bank I lost $1182 I’m not gonna recommend it anyone behind me to book a flight with KLM I also called them over 10 times and I spoke customer services over 10 times still never get help they told me same thing and when I read the policy the policy and what they told me is different they don’t follow their policies I’m Done!!!!!!!!
    more
  • Nov 25, 2020

    By Ben Kirby
    Dreadful. Said one of my party had an invalid first and last name (?!) when trying to book, but didn't show where. Difficult to reset password due to lag with email.
  • Jan 14, 2021

    By Alessandra Reis
    The app doesn't matches the information on the website. I got a flight cancelled and when I rebook on the appit doesn't update.

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