Kiwi.com: cheap flights

Kiwi.com: cheap flights

Kiwi.com

Search flights and book tickets at prices other flight apps can’t find.

4.2 Ratings 60K+ Reviews 1M+ Downloads

Ratings & Reviews

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  • img Community
    Planning a wedding is stressful enough without having to worry about plane tickets that can easily be a 1,000 dollars. Kiwi lets your easily search flights and has a price prediction that tells you if the tickets will be cheaper a few days from now
    img by Antonio
    3 years ago
  • img Community
    Visiting more than 3 European countries could easily make a $1500 hole in your budget - and that's just the connecting flights! Look for the most affordable airlines and spend your money on concert tickets, a spa, and great food instead.
    img by Yassin
    3 years ago
  • img Community
    Booking a trip to Istanbul? Whether it’s a vacation for 1, an excursion for a group of persons, or just business, planning a trip to Istanbul, Turkey requires cost efficiency in the purchase of flight tickets and in booking hotel accommodation.
  • img Expert
    1. Can’t make your flight? No worries! Kiwi Guarantee covers missed flights and canceled bookings so you can travel stress-free
    2. 18 billion cheap flight combinations scanned every hour. Choose the perfect flight for your budget
    3. “Kiwi gets the lowest price by finding connections that other search engines wouldn’t even consider.” Peter Greenberg, Emmy-awarded travel journalist
  • Book through the airlines. Mar 13, 2020

    By WolfRain415
    With the recent travel restrictions imposed by the US due to coronavirus concerns, I was, at the time of my calling Kiwi, unable to make the trip. Since then restrictions were changed, but during my phone call I discovered that Kiwi will not budge on refunds even when there is a global crisis that prevents thousands from traveling. In my past experiences, airlines are usually able to make some kind of compensation for the trouble. I had a saver ticket, which I thought would be fine if I weren't making changes for personal reasons, but extenuating circumstances would be handled differently. Not the case here. That said, when everything goes well, Kiwi has fantastic, responsive customer service. The gentleman I spoke with over the phone was incredibly polite, and had clear and concise explanations, which I can appreciate even if they frustrate me. Even during the crisis, hold periods were quite short. I’m disappointed that their dedication to the customer experience doesn’t translate to actual measures taken to do the right thing in a global time of need. If it weren’t for my experience trying to explain to them that a global illness should be a fine reason for a partial refund at the very least.
  • Dec 27, 2018

    By A Google user
    App Used To Be Better. It had cool features like proximity search. The new interface is just okay. It's a little more confusing on how to set dates for travel, and a little easier to set one way vs return trips. It was always a little more expensive than Momondo but made up for that with an excellent fare calendar. My gut sense is the deals aren't as good as they used to be.
  • BEWARE! Stole my credit card information Aug 11, 2019

    By Rita1x
    WOW...Do your research before buying through this site. Shortly after buying my ticket my cc information was stolen and someone tried to fraudulently purchase hundreds of dollars of goods in my name and address. I am horrified. Thankfully my bank stopped the criminal and I have figured out their location. I am connected to high authorities and if my flight does not go smoothly I will report this company immediately. I am suspicious that although I have paid for my ticket I don’t see my spot reserved or reflected on the airline database. This company should learn that dishonesty is a sure road to massive failure. Hopefully my flight goes well so Kiwi can earn a better review. UPDATE: I changed my review from 1 star (due to poor information security & lack of customer service communication) to 3 starts because my flight from CLE to MSP went smoothly and I paid a great price. However, in the future I will not make the mistake of purchasing via third party companies, & I urge you do purchase tickets directly from the airline for peace of mind.
  • Oct 18, 2018

    By A Google user
    CON: I was booking a flight and in the middle of typing my card number the price of the ticket increased by $100. Same scenario, it increased again by $80 dollars. All within 3 minutes. The app will tell you they're not responsible for it. Either way once it increases, even if you've selected your ticket, the original price won't be honored. Not cool. PRO: After researching elsewhere I was still able to find the cheapest price for my trip.
  • Jan 30, 2019

    By A Google user
    I've used this service and app for several trips, one being a transatlantic flight. Very good deals, but what really helps is the travel insurance that they provide. I had a delayed flight in Berlin that caused me to miss my connection in the US. They found me a flight home at no cost, it was really great during a very stressful travel.
  • Trip inconvenience Jan 3, 2022

    By tim stranded
    Kiwi is not usually able to give a confirmation number to get boarding passes for any segments of trips, so prepare to stand at the ticket counter in all your connection terminals. Kiwi also does not have access to all flights - I could not book on the same flight as my traveling partner through Kiwi but was able to do so through the airline website (at a cheaper $5) price. No customer service phone available during the trip ( although it became available after trip was supposed to be completed). Trying to Reset password was a complete joke and timed out twice. I did find proper connections but it just was not worth the “saved money” to spend hours of time to get boarding passes.
  • Book through the airlines. Mar 13, 2020

    By WolfRain415
    With the recent travel restrictions imposed by the US due to coronavirus concerns, I was, at the time of my calling Kiwi, unable to make the trip. Since then restrictions were changed, but during my phone call I discovered that Kiwi will not budge on refunds even when there is a global crisis that prevents thousands from traveling. In my past experiences, airlines are usually able to make some kind of compensation for the trouble. I had a saver ticket, which I thought would be fine if I weren't making changes for personal reasons, but extenuating circumstances would be handled differently. Not the case here. That said, when everything goes well, Kiwi has fantastic, responsive customer service. The gentleman I spoke with over the phone was incredibly polite, and had clear and concise explanations, which I can appreciate even if they frustrate me. Even during the crisis, hold periods were quite short. I’m disappointed that their dedication to the customer experience doesn’t translate to actual measures taken to do the right thing in a global time of need. If it weren’t for my experience trying to explain to them that a global illness should be a fine reason for a partial refund at the very least.
  • Dec 27, 2018

    By A Google user
    App Used To Be Better. It had cool features like proximity search. The new interface is just okay. It's a little more confusing on how to set dates for travel, and a little easier to set one way vs return trips. It was always a little more expensive than Momondo but made up for that with an excellent fare calendar. My gut sense is the deals aren't as good as they used to be.
  • BEWARE! Stole my credit card information Aug 11, 2019

    By Rita1x
    WOW...Do your research before buying through this site. Shortly after buying my ticket my cc information was stolen and someone tried to fraudulently purchase hundreds of dollars of goods in my name and address. I am horrified. Thankfully my bank stopped the criminal and I have figured out their location. I am connected to high authorities and if my flight does not go smoothly I will report this company immediately. I am suspicious that although I have paid for my ticket I don’t see my spot reserved or reflected on the airline database. This company should learn that dishonesty is a sure road to massive failure. Hopefully my flight goes well so Kiwi can earn a better review. UPDATE: I changed my review from 1 star (due to poor information security & lack of customer service communication) to 3 starts because my flight from CLE to MSP went smoothly and I paid a great price. However, in the future I will not make the mistake of purchasing via third party companies, & I urge you do purchase tickets directly from the airline for peace of mind.
  • Oct 18, 2018

    By A Google user
    CON: I was booking a flight and in the middle of typing my card number the price of the ticket increased by $100. Same scenario, it increased again by $80 dollars. All within 3 minutes. The app will tell you they're not responsible for it. Either way once it increases, even if you've selected your ticket, the original price won't be honored. Not cool. PRO: After researching elsewhere I was still able to find the cheapest price for my trip.
  • Jan 30, 2019

    By A Google user
    I've used this service and app for several trips, one being a transatlantic flight. Very good deals, but what really helps is the travel insurance that they provide. I had a delayed flight in Berlin that caused me to miss my connection in the US. They found me a flight home at no cost, it was really great during a very stressful travel.
  • Trip inconvenience Jan 3, 2022

    By tim stranded
    Kiwi is not usually able to give a confirmation number to get boarding passes for any segments of trips, so prepare to stand at the ticket counter in all your connection terminals. Kiwi also does not have access to all flights - I could not book on the same flight as my traveling partner through Kiwi but was able to do so through the airline website (at a cheaper $5) price. No customer service phone available during the trip ( although it became available after trip was supposed to be completed). Trying to Reset password was a complete joke and timed out twice. I did find proper connections but it just was not worth the “saved money” to spend hours of time to get boarding passes.
  • Nov 1, 2019

    By A Google user
    So far I like it. It's very smooth. I would love to see random flights though. For example, an option to see cheapest flights/hotels for the day incase anyone feels like being spontaneous and also ratings on airlines and hotels, etc. The trick is to not make it feel bulky if all this were to be added.
  • Amazing! Dec 19, 2018

    By sonnetflower
    I feel terrible that I waited so long to do this review. ... sorry about that. These guys were amazing! I took a flight a year ago (!). The airline, though everything was in order, wouldn’t let me board with my service dog. And don’t argue with me - I found out from their mouths (customer service) that everything was in order. So I missed my flight. Dealing with the airline was no help. I was going to make a new reservation myself. But prices had skyrocketed since my original reservation. So I thought, why not call Kiwi? Maybe they can help. They not only got me a better set of (and shorter layovers) flights; but also dealt with the original airline! Completely above and beyond. And at the same, original price, with zero extra fees. It’s why I always try to use them. Love you guys ❤️!
  • Mar 6, 2022

    By Theo Williams
    Do not book anything with Kiwi. Only use it for research and book the flights directly with the carriers or another, more reputable, travel service. When calling their helpline, I was given incorrect information not once, but twice, that resulted in me spending significantly more to get home. The flights might be a little cheaper, but all those savings will go up in smoke if there's ever one small problem with the airline.
  • Jan 25, 2022

    By Nathan Schaefer
    DO NOT USE!! It is a legal scam! Paid for a round trip flight and as soon as the flight was confirmed, kiwi changed the flight times and when I tried to get in touch with a representative to fix the issue I got hung up on because my flight was not in 24 hours or less. Tried to get a refund or a flight change and they offered an $11 dollar refund or $10 in credit for a $367 ticket! No possible way to get in contact with them either!
  • Do NOT use Kiwi! Nov 24, 2021

    By Beegee698822346
    Save yourself money and hassle and book through the airlines! If ANYTHING goes wrong with your flights Kiwi will NOT do anything to help you or to compensate you. All their extra $ add-ons are completely bogus and a big scam to get money. I paid for the extra customer service, so that I could get premium service if anything was to go wrong (which it did), and they didn’t do ANYTHING to help. It was a complete nightmare. I needed to do a simple name change and i called Kiwi for 3 months trying to get them to change my name. NOTHING. They literally told me that they didn’t have The time to be on hold with the airlines to change my name. I even made a formal customer complaint and I was never responded back to you. And get this… I finally called the airline and begged them to change my name. Once they did, Kiwi noticed I changed my name and they emailed me trying to charge me $10 for a name change fee!!! I could not believe the audacity! I told them to screw themselves and that i wasn’t paying for anything. Do not ever book with Kiwi, you will never get a refund, never get the help you need, and you better pray that nothing goes wrong with your flight . BOOK THROUGH THE AIRLINES!!!!
  • Be Very Careful With Kiwi Jan 14, 2022

    By HPiPhoneUser
    We booked a ROUND TRIP through Skiplagged and Skiplagged routed our booking through this Kiwi bunch. Kiwi indeed charged us for the same full amount for the ROUND TRIP as what was shown on the Skiplagged site. However, when we received the intinerary information, ONLY ONE WAY was showing for the round trip price. I contacted Kiwi and went back and forth with their app’s “customer service”. They wouldn’t ever look into the issue for me. They simply stated each time that our itinerary is correct and if we wanted to cancel we would get only a $10 refund”. I have filed a complaint with my credit card company. I can easily demonstrate that right on KIwi’s own site a one-way fare is one-half price to what we paid—proving that we booked a round-trip fare. Anyone can see this yet Kiwi would not admit or look into why the round trip was screwed up when the booking transferred from Skiplagged to Kiwi. Is obviously is a bug in their system somewhere. I see on the App Store that today the app is showing an app update “fixing bugs”. I will also screen shot this to send to my CC company for I think they are trying to screw me over without admission of an existing bug in their system.
  • Mar 16, 2021

    By Taylor Zinke
    The search parameters they provide are very useful, so I like how easy it is to find flights that work for you. However, the prices are always listed wrong. It will tell me the price of a flight is, for example, $150 round trip, but when I click "book flight", it gives me a pop-up saying the price of the flight has changed and is actually like $220. It does this constantly, and no amount of refreshing will cause it to display the correct prices while searching.
  • If i could give this company zero stars I would May 14, 2022

    By Jsarm56
    I booked a trip from Madrid to Santorini with a layover in Rome. The flights were two separate companies. I got boarding pass for my trip from Madrid to Rome but when I landed I saw Kiwi was unable to check me into my other flight. I had a 4 hrs lay over so I called the company they said they were on it. An hour passing nothing, two hours nothing so I call again and they say the same thing. I then email them and message them on the app trying to figure out how to get on this plane. An hour before boarding I call and they tell me my case is “urgent”. Finally I find some flight attendants to help me check into my fight and guess what im not even on the flight. The plane is about to leave in 20 mins and there is nothing I can do to get on the flight. The next flight that leave is the next day at 6:30 AM. So as I watch my plane leave Im stranded in a country I don’t know with a language I don’t know with no place to stay and no idea what to do. I called Kiwi once more asking what I should do and they said they would email me with “options”. It’s been 6 hrs and Im still at the airport waiting these “options”.
  • May 26, 2020

    By C B
    Terrible, I found the kiwi app and first thought that it would be pretty amazing. I booked a trip with a few friends and that is where everything took a turn for the worst. It was easy to book the trip and for them to take your money but if you have any issues you will not receive any help! I called their only contact number for the United States which was an automated line that would not allow me to speak to anyone because it said my booking number did not exist! No other contact info!!!
  • Beware of this service Jun 16, 2022

    By DrakeyBaby
    I booked my flight on Frontier through Kiwi. The boarding pass stated the gate closes at 7:01 am and Departs at 7:16 am, Thursday. I arrived well before these times. When I got to security I was told to check in with the Frontier desk, when I did I was told my flight already left and that I could have another flight but I would have to pay for that and it departs Sunday, which I would not be able to make. I called frontier at 6:51 am (still before the gate was suppose to closes and the flight departure time) and was told to call Kiwi. Around 7:23 am and 7:24 am I get off the phone with Frontier and call Kiwi and am told I was late even though I arrived before the gate closes and departure time. I asked for a refund and was told there is nothing they can do. They also told the plane was on time and all the information was correct and I was late, however I was told by Frontier my flight had already left, which means there was a schedule change I was not noticed about. So Kiwi and or Frontier made a mistake in coordinating and scheduling and Kiwi is trying to pass the blame on to me. DO NOT USE THIS SEVICE, THEY WILL SCAM YOU OUT OF YOUR MONEY AND WILL NOT HELP YOU.
  • Jul 24, 2019

    By A Google user
    the worst app for traveling and tickets! it offers to find the cheapest flights but they sacrifice everything else. I bought a one way ticket from Texas to Germany with 2 layovers for $460. by the end of the trip I ended up paying close to a thousand. because I had to change airport 2 times in the same cities. and there was just no time to catch my flight one time. I totally recommend using a more reliable app, even if you have to pay little extra. it just doesn't worth the headache
  • DON’T book through this SCAM Company!!!! Feb 9, 2022

    By Cap-America80
    I had to cancel my then fiancée’s flight due to the coronavirus back in May of 2020. Gave them more then the 48 advanced required notice that I needed to cancel the flight due to the fact her one of her layover flights got altered. I wasn’t gonna have her stranded in some other country when all this was going on. Called multiple times to be given nothing but the run around,called so many times that the flight details are no longer taken. Oh did I mention too you don’t get to talk to an actual person right away you get to deal with an automated machine that requests you punch in your flight details and if it’s too old then it hangs up on you! Was told multiple times that I need to wait ex amount of time and my refund is on the way ( typically wait 4-6 month’s and call back if still nothing has shown up ), also was told I should talk directly to the airlines myself to get my refund. Why the heck should I do that when I hired this scam company to book the tickets for me?! I will keep hounding this scam company until my hard earned money is refunded back to me!!! DON’T BOOK WITH THIS SCAM COMPANY!!!!
  • img Community
    Planning a wedding is stressful enough without having to worry about plane tickets that can easily be a 1,000 dollars. Kiwi lets your easily search flights and has a price prediction that tells you if the tickets will be cheaper a few days from now
    img by Antonio
    3 years ago
  • img Community
    Visiting more than 3 European countries could easily make a $1500 hole in your budget - and that's just the connecting flights! Look for the most affordable airlines and spend your money on concert tickets, a spa, and great food instead.
    img by Yassin
    3 years ago
  • img Community
    Booking a trip to Istanbul? Whether it’s a vacation for 1, an excursion for a group of persons, or just business, planning a trip to Istanbul, Turkey requires cost efficiency in the purchase of flight tickets and in booking hotel accommodation.
  • img Expert
    1. Can’t make your flight? No worries! Kiwi Guarantee covers missed flights and canceled bookings so you can travel stress-free
    2. 18 billion cheap flight combinations scanned every hour. Choose the perfect flight for your budget
    3. “Kiwi gets the lowest price by finding connections that other search engines wouldn’t even consider.” Peter Greenberg, Emmy-awarded travel journalist
  • Jan 30, 2019

    By A Google user
    I've used this service and app for several trips, one being a transatlantic flight. Very good deals, but what really helps is the travel insurance that they provide. I had a delayed flight in Berlin that caused me to miss my connection in the US. They found me a flight home at no cost, it was really great during a very stressful travel.
  • Trip inconvenience Jan 3, 2022

    By tim stranded
    Kiwi is not usually able to give a confirmation number to get boarding passes for any segments of trips, so prepare to stand at the ticket counter in all your connection terminals. Kiwi also does not have access to all flights - I could not book on the same flight as my traveling partner through Kiwi but was able to do so through the airline website (at a cheaper $5) price. No customer service phone available during the trip ( although it became available after trip was supposed to be completed). Trying to Reset password was a complete joke and timed out twice. I did find proper connections but it just was not worth the “saved money” to spend hours of time to get boarding passes.
  • Amazing! Dec 19, 2018

    By sonnetflower
    I feel terrible that I waited so long to do this review. ... sorry about that. These guys were amazing! I took a flight a year ago (!). The airline, though everything was in order, wouldn’t let me board with my service dog. And don’t argue with me - I found out from their mouths (customer service) that everything was in order. So I missed my flight. Dealing with the airline was no help. I was going to make a new reservation myself. But prices had skyrocketed since my original reservation. So I thought, why not call Kiwi? Maybe they can help. They not only got me a better set of (and shorter layovers) flights; but also dealt with the original airline! Completely above and beyond. And at the same, original price, with zero extra fees. It’s why I always try to use them. Love you guys ❤️!
  • Nov 1, 2019

    By A Google user
    So far I like it. It's very smooth. I would love to see random flights though. For example, an option to see cheapest flights/hotels for the day incase anyone feels like being spontaneous and also ratings on airlines and hotels, etc. The trick is to not make it feel bulky if all this were to be added.
  • Book through the airlines. Mar 13, 2020

    By WolfRain415
    With the recent travel restrictions imposed by the US due to coronavirus concerns, I was, at the time of my calling Kiwi, unable to make the trip. Since then restrictions were changed, but during my phone call I discovered that Kiwi will not budge on refunds even when there is a global crisis that prevents thousands from traveling. In my past experiences, airlines are usually able to make some kind of compensation for the trouble. I had a saver ticket, which I thought would be fine if I weren't making changes for personal reasons, but extenuating circumstances would be handled differently. Not the case here. That said, when everything goes well, Kiwi has fantastic, responsive customer service. The gentleman I spoke with over the phone was incredibly polite, and had clear and concise explanations, which I can appreciate even if they frustrate me. Even during the crisis, hold periods were quite short. I’m disappointed that their dedication to the customer experience doesn’t translate to actual measures taken to do the right thing in a global time of need. If it weren’t for my experience trying to explain to them that a global illness should be a fine reason for a partial refund at the very least.
  • Dec 27, 2018

    By A Google user
    App Used To Be Better. It had cool features like proximity search. The new interface is just okay. It's a little more confusing on how to set dates for travel, and a little easier to set one way vs return trips. It was always a little more expensive than Momondo but made up for that with an excellent fare calendar. My gut sense is the deals aren't as good as they used to be.
  • BEWARE! Stole my credit card information Aug 11, 2019

    By Rita1x
    WOW...Do your research before buying through this site. Shortly after buying my ticket my cc information was stolen and someone tried to fraudulently purchase hundreds of dollars of goods in my name and address. I am horrified. Thankfully my bank stopped the criminal and I have figured out their location. I am connected to high authorities and if my flight does not go smoothly I will report this company immediately. I am suspicious that although I have paid for my ticket I don’t see my spot reserved or reflected on the airline database. This company should learn that dishonesty is a sure road to massive failure. Hopefully my flight goes well so Kiwi can earn a better review. UPDATE: I changed my review from 1 star (due to poor information security & lack of customer service communication) to 3 starts because my flight from CLE to MSP went smoothly and I paid a great price. However, in the future I will not make the mistake of purchasing via third party companies, & I urge you do purchase tickets directly from the airline for peace of mind.
  • Oct 18, 2018

    By A Google user
    CON: I was booking a flight and in the middle of typing my card number the price of the ticket increased by $100. Same scenario, it increased again by $80 dollars. All within 3 minutes. The app will tell you they're not responsible for it. Either way once it increases, even if you've selected your ticket, the original price won't be honored. Not cool. PRO: After researching elsewhere I was still able to find the cheapest price for my trip.
  • Mar 16, 2021

    By Taylor Zinke
    The search parameters they provide are very useful, so I like how easy it is to find flights that work for you. However, the prices are always listed wrong. It will tell me the price of a flight is, for example, $150 round trip, but when I click "book flight", it gives me a pop-up saying the price of the flight has changed and is actually like $220. It does this constantly, and no amount of refreshing will cause it to display the correct prices while searching.
  • Jul 25, 2020

    By Jacob Miller
    standard tickets, if you change the flight, turn into basic (saver) tickets. That wasn't very clear, so I lost the price of my ticket thinking I could change instead of just refunding it. After calling support, they didn't offer me any kind of reason to book with them again. No discount, no explanation of how good their service or product is, nothing. They didn't even express concern for my loss, or sympathize with my poor experience.
  • Horrible service with zero post booking accountability Jan 8, 2019

    By jlk2019
    I never write reviews but I felt compelled to write this to warn others. I booked through Kiwi last summer for a trip to Greece and thought it would save me a few dollars. Kiwi didn’t send me a booking confirmation and when I called they said they couldn’t find it in their system and therefore it was nonexistent. They gave me the assurance it was ok to rebook it. TWO weeks after the fact they sent me an email and said they found the original booking and couldn’t find it when I called due to an email typo! When I asked for a refund for the double booking they showed zero accountability and said there isn’t much they can refund since it was a nonrefundable flight! So now I’m stuck with an extra +$750 flight! That’s just not right. Also be warned, connections are super inconvenient esp in the UK since you have to go through security clearance and recheck bags AGAIN with tight layovers. It is not worth a few dollars you think you’re saving upfront for the added stress and a claims department that won’t help once they’ve taken your credit card info. Stay away!!
  • Too much trouble for little savings Nov 16, 2018

    By 123reviewer321
    Hi, I used this app for a short trip. I would not use it again. The prices were ok but not Wow savings. The flights looked a little funky as there was a “connection” on the way back but it turns out even though it was the same airline we had to clear immigration in UK, recheck the bags and go thru security again - the flights are treated as separate. For the sake of convenience they check you in automatically to your flights. When I went to print my boarding pass a day before, to my horror I discovered I made a mistake when buying the ticket: I had misspelled my last name. A call to kiwi customer service did not help, I was supposed to scan my passport, email it to them and wait 48h for an answer to see if it was even possible to change the flight back, for a fee. For my first flight I was told I was on my own. I was lucky that Norwegian made the change for my first flight right away. I called Easyjet later and they did the return flights changes free of charge, no passport needed. I will not use this app again.
  • Kiwi flights USED to be good, now I’m experiencing issues Jun 26, 2019

    By jpalmer0503
    When I first discovered kiwi I didn’t really have any issues I paid online I was able to make all of my flights there were no delays in flights I didn’t experience any issues from the complaints that I read but as I continue to use this app for my traveling I began to notice that I am encountering problems. On my last trip the airplane was was so delayed that I almost missed my flight and luckily they held it for me as I rushed like a bat out of hell trying to get through security to make it to my plane, Most recently when I went to book a flight, the summary which INCLUDED luggage showed me a price of $803 the next day i checked my bank statement and noticed they charged me $903 and separated the luggage fee which is NOT what i agreed to pay in the app when i was asked to confirm my payment which INCLUDED luggage!! Customer service had NO explanation. I’m done using this company before i start to experience problems worse than these.
  • Mar 6, 2022

    By Theo Williams
    Do not book anything with Kiwi. Only use it for research and book the flights directly with the carriers or another, more reputable, travel service. When calling their helpline, I was given incorrect information not once, but twice, that resulted in me spending significantly more to get home. The flights might be a little cheaper, but all those savings will go up in smoke if there's ever one small problem with the airline.
  • Jan 25, 2022

    By Nathan Schaefer
    DO NOT USE!! It is a legal scam! Paid for a round trip flight and as soon as the flight was confirmed, kiwi changed the flight times and when I tried to get in touch with a representative to fix the issue I got hung up on because my flight was not in 24 hours or less. Tried to get a refund or a flight change and they offered an $11 dollar refund or $10 in credit for a $367 ticket! No possible way to get in contact with them either!
  • Do NOT use Kiwi! Nov 24, 2021

    By Beegee698822346
    Save yourself money and hassle and book through the airlines! If ANYTHING goes wrong with your flights Kiwi will NOT do anything to help you or to compensate you. All their extra $ add-ons are completely bogus and a big scam to get money. I paid for the extra customer service, so that I could get premium service if anything was to go wrong (which it did), and they didn’t do ANYTHING to help. It was a complete nightmare. I needed to do a simple name change and i called Kiwi for 3 months trying to get them to change my name. NOTHING. They literally told me that they didn’t have The time to be on hold with the airlines to change my name. I even made a formal customer complaint and I was never responded back to you. And get this… I finally called the airline and begged them to change my name. Once they did, Kiwi noticed I changed my name and they emailed me trying to charge me $10 for a name change fee!!! I could not believe the audacity! I told them to screw themselves and that i wasn’t paying for anything. Do not ever book with Kiwi, you will never get a refund, never get the help you need, and you better pray that nothing goes wrong with your flight . BOOK THROUGH THE AIRLINES!!!!
  • Be Very Careful With Kiwi Jan 14, 2022

    By HPiPhoneUser
    We booked a ROUND TRIP through Skiplagged and Skiplagged routed our booking through this Kiwi bunch. Kiwi indeed charged us for the same full amount for the ROUND TRIP as what was shown on the Skiplagged site. However, when we received the intinerary information, ONLY ONE WAY was showing for the round trip price. I contacted Kiwi and went back and forth with their app’s “customer service”. They wouldn’t ever look into the issue for me. They simply stated each time that our itinerary is correct and if we wanted to cancel we would get only a $10 refund”. I have filed a complaint with my credit card company. I can easily demonstrate that right on KIwi’s own site a one-way fare is one-half price to what we paid—proving that we booked a round-trip fare. Anyone can see this yet Kiwi would not admit or look into why the round trip was screwed up when the booking transferred from Skiplagged to Kiwi. Is obviously is a bug in their system somewhere. I see on the App Store that today the app is showing an app update “fixing bugs”. I will also screen shot this to send to my CC company for I think they are trying to screw me over without admission of an existing bug in their system.
  • If i could give this company zero stars I would May 14, 2022

    By Jsarm56
    I booked a trip from Madrid to Santorini with a layover in Rome. The flights were two separate companies. I got boarding pass for my trip from Madrid to Rome but when I landed I saw Kiwi was unable to check me into my other flight. I had a 4 hrs lay over so I called the company they said they were on it. An hour passing nothing, two hours nothing so I call again and they say the same thing. I then email them and message them on the app trying to figure out how to get on this plane. An hour before boarding I call and they tell me my case is “urgent”. Finally I find some flight attendants to help me check into my fight and guess what im not even on the flight. The plane is about to leave in 20 mins and there is nothing I can do to get on the flight. The next flight that leave is the next day at 6:30 AM. So as I watch my plane leave Im stranded in a country I don’t know with a language I don’t know with no place to stay and no idea what to do. I called Kiwi once more asking what I should do and they said they would email me with “options”. It’s been 6 hrs and Im still at the airport waiting these “options”.
  • May 26, 2020

    By C B
    Terrible, I found the kiwi app and first thought that it would be pretty amazing. I booked a trip with a few friends and that is where everything took a turn for the worst. It was easy to book the trip and for them to take your money but if you have any issues you will not receive any help! I called their only contact number for the United States which was an automated line that would not allow me to speak to anyone because it said my booking number did not exist! No other contact info!!!
  • Beware of this service Jun 16, 2022

    By DrakeyBaby
    I booked my flight on Frontier through Kiwi. The boarding pass stated the gate closes at 7:01 am and Departs at 7:16 am, Thursday. I arrived well before these times. When I got to security I was told to check in with the Frontier desk, when I did I was told my flight already left and that I could have another flight but I would have to pay for that and it departs Sunday, which I would not be able to make. I called frontier at 6:51 am (still before the gate was suppose to closes and the flight departure time) and was told to call Kiwi. Around 7:23 am and 7:24 am I get off the phone with Frontier and call Kiwi and am told I was late even though I arrived before the gate closes and departure time. I asked for a refund and was told there is nothing they can do. They also told the plane was on time and all the information was correct and I was late, however I was told by Frontier my flight had already left, which means there was a schedule change I was not noticed about. So Kiwi and or Frontier made a mistake in coordinating and scheduling and Kiwi is trying to pass the blame on to me. DO NOT USE THIS SEVICE, THEY WILL SCAM YOU OUT OF YOUR MONEY AND WILL NOT HELP YOU.
  • Jul 24, 2019

    By A Google user
    the worst app for traveling and tickets! it offers to find the cheapest flights but they sacrifice everything else. I bought a one way ticket from Texas to Germany with 2 layovers for $460. by the end of the trip I ended up paying close to a thousand. because I had to change airport 2 times in the same cities. and there was just no time to catch my flight one time. I totally recommend using a more reliable app, even if you have to pay little extra. it just doesn't worth the headache
  • DON’T book through this SCAM Company!!!! Feb 9, 2022

    By Cap-America80
    I had to cancel my then fiancée’s flight due to the coronavirus back in May of 2020. Gave them more then the 48 advanced required notice that I needed to cancel the flight due to the fact her one of her layover flights got altered. I wasn’t gonna have her stranded in some other country when all this was going on. Called multiple times to be given nothing but the run around,called so many times that the flight details are no longer taken. Oh did I mention too you don’t get to talk to an actual person right away you get to deal with an automated machine that requests you punch in your flight details and if it’s too old then it hangs up on you! Was told multiple times that I need to wait ex amount of time and my refund is on the way ( typically wait 4-6 month’s and call back if still nothing has shown up ), also was told I should talk directly to the airlines myself to get my refund. Why the heck should I do that when I hired this scam company to book the tickets for me?! I will keep hounding this scam company until my hard earned money is refunded back to me!!! DON’T BOOK WITH THIS SCAM COMPANY!!!!
  • Jan 22, 2021

    By Osula Lam
    I used to really like this app because he had the Explore Feature, which allows you to select a destination/region/date range and it'll give you tons of options for where you can go at the cheapest price/time. I know Google Flights has this feature if you use it on your PC but this used to be the only app that allows you to do that on your phone. I'm so annoyed they removed it. So much so that I just deleted this app off my phone and never used it again.

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