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KFC US - Ordering App

KFC US - Ordering App

KFC Corporation

KFC-US Mobile App

3.8 Ratings 2K+ Reviews 500K+ Downloads

Ratings & Reviews

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  • I am a s t o u n d e d! Flabbergasted, really. Mar 16, 2021

    By Madison7015
    Since when has KFC had an app?! I feel the need to hop in my cream/tan (it's like the color of a perfectly toasted marshmallow) jeep and get a chicken sandwich and some coleslaw. The app is so clean and so... so... desirable! Could it have a kids menu? Yes. Could it give me the option to remove ice from my drink? Yes. Could the developer make it a little more personalized? Like a 'good morning, I hope you get that promotion today' (bc I know the internet knows all my info anyways 🙄).. yes But overall, I give the app 5 stars in general. But for the sake of specificity, I give it 4.765 stars. You all should be proud of yourselves, mucho props (it was about time) and my 2021 has definitely gotten better from the discovery of this app and all that is has to offer It's even better than Barack Obama eating pineapple on his pizza... I said what I said 🤷🏻‍♀️
  • Oct 2, 2021

    By Defcon 2
    I just downloaded the app. I was looking for some time for it (I'm in the US) but saw an add on Instagram, so nice to see there's one. I haven't used it yet, just browsing around. However, I noticed that there's no option to pickup an order via drive thru. You have to enter the store. I have other food apps, I've never seen one without a drive thru pickup option. I will likely not use this so long as the only pickup option is to enter the store.
  • Sep 26, 2021

    By Dirk Gifford
    Will not display prices until you commit to buy. You must set a location before seeing prices. But you must also commit to purchasing through either pickup or delivery and commit to a pickup or delivery time before you can see the menu prices. You have to know when you want your food before you can see the prices.
  • Aug 31, 2021

    By Deana McClellan
    App was fine except it should be able to tell you if a restaurant has an item or not. BC I went there 8/29/21 and they didn't have half my order after I pd they the app. Couldn't give me a refund said to email. So I did right away twice and still have yet to hear from anyone it get my money back. Plz help!
  • Glad there’s finally an app but incomplete menu Apr 30, 2021

    By goose546
    Placed an order on the app and picked up in drive-thru with no problems. The app doesn’t have the chicken tenders in their menu options, though. Just popcorn chicken. It would be nice to be able to order from the complete menu.
  • Sep 6, 2021

    By Kenneth Batilo
    App is OK, easy to use. Only complaint I have is that I can't customize a meal (choose sides) , I can only choose original or extra crispy. Ended up just ordering at the store.
  • Oct 7, 2021

    By Maveric
    Good for ordering but I really wish they would include the sauce that you order while you're in. I'm sure this isn't a fault with the app but it's less convenient in that regard.
  • Oct 17, 2021

    By Em Erogork
    Disappointed, prices seem elevated unless drive-through prices jumped in the last few weeks. Also, deciding to not complete the order, i had to reset the phone to escape the app.
  • It works kinda Jun 26, 2021

    By Tj hhii
    The app desperately needs work. It’s missing a lot of menu items. I had assumed they were removed from the menu so ordered different then a then what I actually wanted. So when I got there I seen the actual menu and was disappointed with what I got because everything I wanted was still available. Just not in the app. Also ordered sauces with the app get charged for it. Get up to drive through window they ask did I want any sauces I said no just the ones I ordered with the app. The employees informed me they can’t actually see what sauces I requested. So if they didn’t as or I just assumed it was good. I would have paid for sauces and not received them. Disappointing because I act find using apps to order more convenient. Rather then siting at the menu board try to order food and after each item being asked is that all. For real is it so common for people to just say an item and sit silently waiting to be asked if that all. That now it’s gotten so bad that people can’t take more then half a second to say the next item before being interrupted with is that all. No I will say and that’s all at the end of my order thank you very much.
  • Oct 11, 2021

    By Brett Peirce
    Things don't load. Very little ability to customize. Doesn't show store specials. It took you guys forever to even have an app. Please catch up. I like the food, but the app experience SUCKS
  • I am a s t o u n d e d! Flabbergasted, really. Mar 16, 2021

    By Madison7015
    Since when has KFC had an app?! I feel the need to hop in my cream/tan (it's like the color of a perfectly toasted marshmallow) jeep and get a chicken sandwich and some coleslaw. The app is so clean and so... so... desirable! Could it have a kids menu? Yes. Could it give me the option to remove ice from my drink? Yes. Could the developer make it a little more personalized? Like a 'good morning, I hope you get that promotion today' (bc I know the internet knows all my info anyways 🙄).. yes But overall, I give the app 5 stars in general. But for the sake of specificity, I give it 4.765 stars. You all should be proud of yourselves, mucho props (it was about time) and my 2021 has definitely gotten better from the discovery of this app and all that is has to offer It's even better than Barack Obama eating pineapple on his pizza... I said what I said 🤷🏻‍♀️
  • Oct 2, 2021

    By Defcon 2
    I just downloaded the app. I was looking for some time for it (I'm in the US) but saw an add on Instagram, so nice to see there's one. I haven't used it yet, just browsing around. However, I noticed that there's no option to pickup an order via drive thru. You have to enter the store. I have other food apps, I've never seen one without a drive thru pickup option. I will likely not use this so long as the only pickup option is to enter the store.
  • Sep 26, 2021

    By Dirk Gifford
    Will not display prices until you commit to buy. You must set a location before seeing prices. But you must also commit to purchasing through either pickup or delivery and commit to a pickup or delivery time before you can see the menu prices. You have to know when you want your food before you can see the prices.
  • Aug 31, 2021

    By Deana McClellan
    App was fine except it should be able to tell you if a restaurant has an item or not. BC I went there 8/29/21 and they didn't have half my order after I pd they the app. Couldn't give me a refund said to email. So I did right away twice and still have yet to hear from anyone it get my money back. Plz help!
  • Glad there’s finally an app but incomplete menu Apr 30, 2021

    By goose546
    Placed an order on the app and picked up in drive-thru with no problems. The app doesn’t have the chicken tenders in their menu options, though. Just popcorn chicken. It would be nice to be able to order from the complete menu.
  • Sep 6, 2021

    By Kenneth Batilo
    App is OK, easy to use. Only complaint I have is that I can't customize a meal (choose sides) , I can only choose original or extra crispy. Ended up just ordering at the store.
  • Oct 7, 2021

    By Maveric
    Good for ordering but I really wish they would include the sauce that you order while you're in. I'm sure this isn't a fault with the app but it's less convenient in that regard.
  • Oct 17, 2021

    By Em Erogork
    Disappointed, prices seem elevated unless drive-through prices jumped in the last few weeks. Also, deciding to not complete the order, i had to reset the phone to escape the app.
  • It works kinda Jun 26, 2021

    By Tj hhii
    The app desperately needs work. It’s missing a lot of menu items. I had assumed they were removed from the menu so ordered different then a then what I actually wanted. So when I got there I seen the actual menu and was disappointed with what I got because everything I wanted was still available. Just not in the app. Also ordered sauces with the app get charged for it. Get up to drive through window they ask did I want any sauces I said no just the ones I ordered with the app. The employees informed me they can’t actually see what sauces I requested. So if they didn’t as or I just assumed it was good. I would have paid for sauces and not received them. Disappointing because I act find using apps to order more convenient. Rather then siting at the menu board try to order food and after each item being asked is that all. For real is it so common for people to just say an item and sit silently waiting to be asked if that all. That now it’s gotten so bad that people can’t take more then half a second to say the next item before being interrupted with is that all. No I will say and that’s all at the end of my order thank you very much.
  • Oct 11, 2021

    By Brett Peirce
    Things don't load. Very little ability to customize. Doesn't show store specials. It took you guys forever to even have an app. Please catch up. I like the food, but the app experience SUCKS
  • I would delete it twice if I could Oct 9, 2021

    By ponchinator
    Awful app does not change wait time what so ever I go into kfc EVERY-TIME I end up WAITING AND WAITING AND WAITING either as a customer or a doordasher I get frustrated because as a customer I am going to a fast food place hungry expecting to get my food FAST and I end up waiting 30-45 minutes for a few pieces chicken why would I do that when I can go to any nicer restaurant and dine in and order food and probably wait a shorter amount of time for a whole dine in entree. As a doordasher it’s beyond frustrating because I am on a roll with good earnings for the day and I am motivated to continue BUT THEN I go to Kfc and everything changes I end up losing my whole momentum just because I decided to accept a doordash order from kfc I end up waiting over 30 minutes!!! Keep in mind in that time I’ve just been waiting I don’t get paid I get a bad review instead for taking too long because kfc doesn’t have any chicken ready but somehow it’s my fault and I can never explain it because it’s no contact delivery
  • Oct 12, 2021

    By Arron Winter
    The idea of this app is amazing...but it will keep you from even signing up for an account, making it almost useless.
  • Oct 13, 2021

    By Jen Behnke
    Can't sign up/login. It goes to an access denied/that ain't right page that immediately closes and goes back to the login screen. Completely useless app.
  • Just call in your order May 9, 2021

    By ThrownAwayAlready
    I ordered and fully paid for my food through the KFC app , only to be told when I arrived at the location that: 1) they didn’t have most of what I ordered on hand, and 2) I would have to call KFC’s 800 number to cancel the order and get a refund, as the local store has no way of doing that. So this app basically takes your payment upfront and then messages your order to the local store with no way of the store confirming that they can actually provide what you want at the time you requested. And then you find out after you’ve driven to the restaurant whether or not you will actually get your food, AND whether or not you will have to (like me) sit on hold for 15 minutes to request a refund from their customer service department. Picking up the phone and calling in your order to the local KFC would give you instant feedback on whether you can get what you want, without paying for food you can’t get upfront. Do not waste time on this app.
  • 🤬🤬🤬 Outrageous 🤬🤬🤬 Apr 16, 2021

    By La Vega Nuke
    I’m only giving this app 2 ⭐️ because of the staff being friendly and quick to offer assistance. I made an order to the location closest to my house and it sent me somewhere else. Not only that, this location I was sent to didn’t have my order!!! It’s going on 2hrs since I created the order and I’m still waiting!! I love KFC, but something needs to be done to correct this location issue. I created a dummy order to see where it would send me... I had to select my location TWICE to get it to stick that I wanted this particular location. All I can say is it’s going to be a while before I use this app again.
  • Oct 22, 2021

    By Eddie Martínez
    Wow, you guys aren't kidding. I've been having trouble signing in to their website too. Too bad, it's my favourite chicken place. Don't bother downloading. I seriously don't know how the app has such a high rating. Perhaps they coerced all their employees.... Perhaps?
  • Order cancelled, charged anyway Jun 11, 2021

    By SpOoNMaN LIVE
    I tried ordering with the app the other day and it said there was a problem with my card. Figuring it was a glitch, I retried the transaction, no dice. I tried reentering the card information and ordered one more time. Received a message saying that my card information was bad. In the app I received notifications that my orders had been cancelled. I then go to look at my card and find I’ve been charged 3 times for the orders placed. To make matters worse, I tried emailing the email address provided in the app and it bounced back as an invalid email address. Hoping I’ll get my money back on those orders I never received. Been days at this point, fingers crossed.

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  • I am a s t o u n d e d! Flabbergasted, really. Mar 16, 2021

    By Madison7015
    Since when has KFC had an app?! I feel the need to hop in my cream/tan (it's like the color of a perfectly toasted marshmallow) jeep and get a chicken sandwich and some coleslaw. The app is so clean and so... so... desirable! Could it have a kids menu? Yes. Could it give me the option to remove ice from my drink? Yes. Could the developer make it a little more personalized? Like a 'good morning, I hope you get that promotion today' (bc I know the internet knows all my info anyways 🙄).. yes But overall, I give the app 5 stars in general. But for the sake of specificity, I give it 4.765 stars. You all should be proud of yourselves, mucho props (it was about time) and my 2021 has definitely gotten better from the discovery of this app and all that is has to offer It's even better than Barack Obama eating pineapple on his pizza... I said what I said 🤷🏻‍♀️
  • Oct 7, 2021

    By Maveric
    Good for ordering but I really wish they would include the sauce that you order while you're in. I'm sure this isn't a fault with the app but it's less convenient in that regard.
  • Oct 2, 2021

    By Defcon 2
    I just downloaded the app. I was looking for some time for it (I'm in the US) but saw an add on Instagram, so nice to see there's one. I haven't used it yet, just browsing around. However, I noticed that there's no option to pickup an order via drive thru. You have to enter the store. I have other food apps, I've never seen one without a drive thru pickup option. I will likely not use this so long as the only pickup option is to enter the store.
  • Sep 26, 2021

    By Dirk Gifford
    Will not display prices until you commit to buy. You must set a location before seeing prices. But you must also commit to purchasing through either pickup or delivery and commit to a pickup or delivery time before you can see the menu prices. You have to know when you want your food before you can see the prices.
  • Aug 31, 2021

    By Deana McClellan
    App was fine except it should be able to tell you if a restaurant has an item or not. BC I went there 8/29/21 and they didn't have half my order after I pd they the app. Couldn't give me a refund said to email. So I did right away twice and still have yet to hear from anyone it get my money back. Plz help!
  • Glad there’s finally an app but incomplete menu Apr 30, 2021

    By goose546
    Placed an order on the app and picked up in drive-thru with no problems. The app doesn’t have the chicken tenders in their menu options, though. Just popcorn chicken. It would be nice to be able to order from the complete menu.
  • Sep 6, 2021

    By Kenneth Batilo
    App is OK, easy to use. Only complaint I have is that I can't customize a meal (choose sides) , I can only choose original or extra crispy. Ended up just ordering at the store.
  • I would delete it twice if I could Oct 9, 2021

    By ponchinator
    Awful app does not change wait time what so ever I go into kfc EVERY-TIME I end up WAITING AND WAITING AND WAITING either as a customer or a doordasher I get frustrated because as a customer I am going to a fast food place hungry expecting to get my food FAST and I end up waiting 30-45 minutes for a few pieces chicken why would I do that when I can go to any nicer restaurant and dine in and order food and probably wait a shorter amount of time for a whole dine in entree. As a doordasher it’s beyond frustrating because I am on a roll with good earnings for the day and I am motivated to continue BUT THEN I go to Kfc and everything changes I end up losing my whole momentum just because I decided to accept a doordash order from kfc I end up waiting over 30 minutes!!! Keep in mind in that time I’ve just been waiting I don’t get paid I get a bad review instead for taking too long because kfc doesn’t have any chicken ready but somehow it’s my fault and I can never explain it because it’s no contact delivery
  • 🤬🤬🤬 Outrageous 🤬🤬🤬 Apr 16, 2021

    By La Vega Nuke
    I’m only giving this app 2 ⭐️ because of the staff being friendly and quick to offer assistance. I made an order to the location closest to my house and it sent me somewhere else. Not only that, this location I was sent to didn’t have my order!!! It’s going on 2hrs since I created the order and I’m still waiting!! I love KFC, but something needs to be done to correct this location issue. I created a dummy order to see where it would send me... I had to select my location TWICE to get it to stick that I wanted this particular location. All I can say is it’s going to be a while before I use this app again.
  • Why bother with the app if you have to go inside once you get there? Sep 8, 2021

    By TxBoniBlue
    Seriously, I ordered using the app, arrived and went through the drive through to pick it up at the time it was supposed to be ready, but was told I needed to come inside to pick it up. There was no one behind me in the drive through. I could have driven up, ordered, (got the drink I really wanted which wasn’t on the app menu) and sat in my car after being up and working a 12+ hour day. I’ll know better next time…
  • Lame Sep 17, 2021

    By Lilskip3125
    Not only did it not save my future pick up time for a later time, told me after submitting would be ready in 3-5 minutes, we live 20 away. Called KFC and they wouldn’t remake or hold, just tossed it on the warmer table. Also - if I use the app, I cannot pick up in the drive thru, you have to go in which I find ridiculous. Everything is paid for, one of the quickest orders and your gonna make me park and walk in for you to just hand me a bag?!? Deleted app, just stupid.
  • Oct 18, 2021

    By Sherrie Davis
    Can't order the way I want, no place to add NOTES/SPECIAL INSTRUCTIONS...didn't respond well...so here I sit with other 20 cars in line, joy. If subway can do it...
  • I’m hoping I’m just dumb Jun 12, 2021

    By Slappy the chi monkey
    KFC How are you not gonna have a deals tab on your app? The $5 deal is nowhere to be found on the app, none of the cheaper meals are listed. We’re getting the app and selling our data souls for some points and a free chicken leg every 6 months once we accumulate enough points to earn it. Let us get the cheap meals too. Please tell me I’m dumb and missed it
  • Oct 17, 2021

    By Em Erogork
    Disappointed, prices seem elevated unless drive-through prices jumped in the last few weeks. Also, deciding to not complete the order, i had to reset the phone to escape the app.
  • It works kinda Jun 26, 2021

    By Tj hhii
    The app desperately needs work. It’s missing a lot of menu items. I had assumed they were removed from the menu so ordered different then a then what I actually wanted. So when I got there I seen the actual menu and was disappointed with what I got because everything I wanted was still available. Just not in the app. Also ordered sauces with the app get charged for it. Get up to drive through window they ask did I want any sauces I said no just the ones I ordered with the app. The employees informed me they can’t actually see what sauces I requested. So if they didn’t as or I just assumed it was good. I would have paid for sauces and not received them. Disappointing because I act find using apps to order more convenient. Rather then siting at the menu board try to order food and after each item being asked is that all. For real is it so common for people to just say an item and sit silently waiting to be asked if that all. That now it’s gotten so bad that people can’t take more then half a second to say the next item before being interrupted with is that all. No I will say and that’s all at the end of my order thank you very much.
  • Oct 11, 2021

    By Brett Peirce
    Things don't load. Very little ability to customize. Doesn't show store specials. It took you guys forever to even have an app. Please catch up. I like the food, but the app experience SUCKS
  • Oct 12, 2021

    By Arron Winter
    The idea of this app is amazing...but it will keep you from even signing up for an account, making it almost useless.
  • Oct 13, 2021

    By Jen Behnke
    Can't sign up/login. It goes to an access denied/that ain't right page that immediately closes and goes back to the login screen. Completely useless app.
  • Just call in your order May 9, 2021

    By ThrownAwayAlready
    I ordered and fully paid for my food through the KFC app , only to be told when I arrived at the location that: 1) they didn’t have most of what I ordered on hand, and 2) I would have to call KFC’s 800 number to cancel the order and get a refund, as the local store has no way of doing that. So this app basically takes your payment upfront and then messages your order to the local store with no way of the store confirming that they can actually provide what you want at the time you requested. And then you find out after you’ve driven to the restaurant whether or not you will actually get your food, AND whether or not you will have to (like me) sit on hold for 15 minutes to request a refund from their customer service department. Picking up the phone and calling in your order to the local KFC would give you instant feedback on whether you can get what you want, without paying for food you can’t get upfront. Do not waste time on this app.
  • Oct 22, 2021

    By Eddie Martínez
    Wow, you guys aren't kidding. I've been having trouble signing in to their website too. Too bad, it's my favourite chicken place. Don't bother downloading. I seriously don't know how the app has such a high rating. Perhaps they coerced all their employees.... Perhaps?
  • Order cancelled, charged anyway Jun 11, 2021

    By SpOoNMaN LIVE
    I tried ordering with the app the other day and it said there was a problem with my card. Figuring it was a glitch, I retried the transaction, no dice. I tried reentering the card information and ordered one more time. Received a message saying that my card information was bad. In the app I received notifications that my orders had been cancelled. I then go to look at my card and find I’ve been charged 3 times for the orders placed. To make matters worse, I tried emailing the email address provided in the app and it bounced back as an invalid email address. Hoping I’ll get my money back on those orders I never received. Been days at this point, fingers crossed.
  • Sep 30, 2021

    By K S
    Totally useless app. I have uninstalled and reinstalled. cleared the cache, restarted my phone. emailed support but no response. I click on sign in or sign up and it goes to a web page that says access denied. I was glad they finally made an app but i guess they should not have wasted their time
  • BEWARE Oct 23, 2021

    By ADisappointedEmu
    This app will allow you to order items that are not sold at the location. I ordered wings on the app and drove 15 minutes to pick them up. The drive thru informed me they do not carry wings at their location and I will have to refund with whatever service I ordered them on. This app does not have a button for cancellation or order issues, the only way to contact them is through “feedback” on there website which is typically used to review your experience. Please fix these problems. Big waste of time.

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