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KQ Mobile

KQ Mobile

Kenya Airways

Kenya Airways android app is designed to make your travel experience smoother.

Google Play Free App Store Free
3.9 Ratings 1K+ Reviews 100K+ Downloads

Ratings & Reviews

3.9
1.2K+ Ratings
5
59+%
4
14+%
3
6+%
2
2+%
1
18+%

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  • Decent design Aug 31, 2019

    By Ahirwe\
    Great navigation! Nice choice of colours in terms of prices !

  • Apr 7, 2021

    By Ochedi Lawrence
    Should be a five but the Aircraft type featured in the flight status of the old App is missing on this updated version.

  • Mar 25, 2021

    By ketan pancholy
    Amazing app ! Easy to use. Very user friendly!!

  • Oct 11, 2020

    By isaac murage
    App could use some improvement; starts by asking if you're in the UK. Why? It's Kenya Airways. I bet British Airways don't start by asking if you're in Kenya. Second, it doesn't allow you to hold a flight reservation. If you access flights it means you MUST be ready to pay, why? Also, so many users are suggesting improvements, why have these not been responded to? Use a Kenyan developer, stop outsourcing everything.

  • Aug 29, 2020

    By Samantha Park
    Found this app really useful for when I was going away. Nice to see the count down and how many days I had to go. Showed me where to book in and check out. Got rid of it now though as not going away.

  • Apr 18, 2020

    By Abdul Musa Abdalla
    Giving it 4 stars because it doesn't pick and pool bookings under same frequent flier number until one enters manually. There's definitely room for improvement.

  • Aug 22, 2021

    By R. Stryker
    This app use to work for me now it always says I have to update. Once I click on update there is no other option. So, I will have to use another airline.

  • Worst Airline Ever Oct 20, 2020

    By Chrisongabo
    I don’t like to give negative reviews but this time it’s necessary. Kenya Airways please put some effort in improving your services. Starting from your website. Before you even get a mobile app, you should have a website that functions well. I have an excellent wifi connection but your website lags way too much, it is so frustrating. You should also work on your refund process. I’ve been trying to redeem my voucher for the past two months but I send multiple emails with no reply, someone might think you are scamming people.

  • Jun 27, 2021

    By Beshoy Fayez
    The app is good in general but the system has removed 2 letters from my name after booking for some reason and there is no way to contact them to fix that error!!

  • it's for a complaint Jan 20, 2019

    By 和平heping
    I was very bad on the flight Kenya Airways (KQ505 & KQ886) The time written on the ticket was not respected at all and the most annoying thing is that of the flight KQ886 you had to inform us and make arrangements for the passengers of the flight KQ886 we stayed at the airport since the morning at 00:40 before taking the flight is not at all normal you had to compensate me sincerely I was not satisfied the flight 😡😡😡

  • Decent design Aug 31, 2019

    By Ahirwe\
    Great navigation! Nice choice of colours in terms of prices !

  • Apr 7, 2021

    By Ochedi Lawrence
    Should be a five but the Aircraft type featured in the flight status of the old App is missing on this updated version.

  • Mar 25, 2021

    By ketan pancholy
    Amazing app ! Easy to use. Very user friendly!!

  • Oct 11, 2020

    By isaac murage
    App could use some improvement; starts by asking if you're in the UK. Why? It's Kenya Airways. I bet British Airways don't start by asking if you're in Kenya. Second, it doesn't allow you to hold a flight reservation. If you access flights it means you MUST be ready to pay, why? Also, so many users are suggesting improvements, why have these not been responded to? Use a Kenyan developer, stop outsourcing everything.

  • Aug 29, 2020

    By Samantha Park
    Found this app really useful for when I was going away. Nice to see the count down and how many days I had to go. Showed me where to book in and check out. Got rid of it now though as not going away.

  • Apr 18, 2020

    By Abdul Musa Abdalla
    Giving it 4 stars because it doesn't pick and pool bookings under same frequent flier number until one enters manually. There's definitely room for improvement.
See all positive reviews

  • Aug 22, 2021

    By R. Stryker
    This app use to work for me now it always says I have to update. Once I click on update there is no other option. So, I will have to use another airline.

  • Worst Airline Ever Oct 20, 2020

    By Chrisongabo
    I don’t like to give negative reviews but this time it’s necessary. Kenya Airways please put some effort in improving your services. Starting from your website. Before you even get a mobile app, you should have a website that functions well. I have an excellent wifi connection but your website lags way too much, it is so frustrating. You should also work on your refund process. I’ve been trying to redeem my voucher for the past two months but I send multiple emails with no reply, someone might think you are scamming people.

  • Jun 27, 2021

    By Beshoy Fayez
    The app is good in general but the system has removed 2 letters from my name after booking for some reason and there is no way to contact them to fix that error!!

  • it's for a complaint Jan 20, 2019

    By 和平heping
    I was very bad on the flight Kenya Airways (KQ505 & KQ886) The time written on the ticket was not respected at all and the most annoying thing is that of the flight KQ886 you had to inform us and make arrangements for the passengers of the flight KQ886 we stayed at the airport since the morning at 00:40 before taking the flight is not at all normal you had to compensate me sincerely I was not satisfied the flight 😡😡😡

  • Sep 10, 2021

    By Andrew Meeke
    As everyone else says, app does not work as it says you must upgrade but there is no upgrade option.

  • Long way to go to a functioning app Mar 18, 2018

    By Crested Crane
    Much like Kenya Airways, this app strives to be like the big airlines app but fails at execution. A few biggest gripes, no paperless function, no ability to to select a seat, poor integration with partner airlines, and horrible interfaces. You are better off using the non-mobile website and probably a better airline.

  • Jun 7, 2021

    By Ahmed Salyani
    Used to be user friendly and fast. But after updates this app has become miserable. It's too slow.

  • Does not load Apr 22, 2021

    By worst webite and app ever
    Nothing comes up on the app or your website. How is a client supposed to manage the booking or make sure that their flight didn’t change for the 50th time?

  • Jul 8, 2021

    By Shompa Audrey
    Can't book a ticket for nothing!!!

  • Doesn’t work Oct 28, 2018

    By erinallan
    The app never works. Pointless.
See all negative reviews

No reviews available

See All Community Reviews

No reviews available

See All Expert Reviews

  • Mar 25, 2021

    By ketan pancholy
    Amazing app ! Easy to use. Very user friendly!!

  • Aug 29, 2020

    By Samantha Park
    Found this app really useful for when I was going away. Nice to see the count down and how many days I had to go. Showed me where to book in and check out. Got rid of it now though as not going away.
See all 5 reviews

  • Apr 7, 2021

    By Ochedi Lawrence
    Should be a five but the Aircraft type featured in the flight status of the old App is missing on this updated version.

  • Apr 18, 2020

    By Abdul Musa Abdalla
    Giving it 4 stars because it doesn't pick and pool bookings under same frequent flier number until one enters manually. There's definitely room for improvement.
See all 4 reviews

  • Decent design Aug 31, 2019

    By Ahirwe\
    Great navigation! Nice choice of colours in terms of prices !

  • Oct 11, 2020

    By isaac murage
    App could use some improvement; starts by asking if you're in the UK. Why? It's Kenya Airways. I bet British Airways don't start by asking if you're in Kenya. Second, it doesn't allow you to hold a flight reservation. If you access flights it means you MUST be ready to pay, why? Also, so many users are suggesting improvements, why have these not been responded to? Use a Kenyan developer, stop outsourcing everything.
See all 3 reviews

  • Jun 27, 2021

    By Beshoy Fayez
    The app is good in general but the system has removed 2 letters from my name after booking for some reason and there is no way to contact them to fix that error!!

  • Jun 7, 2021

    By Ahmed Salyani
    Used to be user friendly and fast. But after updates this app has become miserable. It's too slow.
See all 2 reviews

  • Aug 22, 2021

    By R. Stryker
    This app use to work for me now it always says I have to update. Once I click on update there is no other option. So, I will have to use another airline.

  • Worst Airline Ever Oct 20, 2020

    By Chrisongabo
    I don’t like to give negative reviews but this time it’s necessary. Kenya Airways please put some effort in improving your services. Starting from your website. Before you even get a mobile app, you should have a website that functions well. I have an excellent wifi connection but your website lags way too much, it is so frustrating. You should also work on your refund process. I’ve been trying to redeem my voucher for the past two months but I send multiple emails with no reply, someone might think you are scamming people.

  • it's for a complaint Jan 20, 2019

    By 和平heping
    I was very bad on the flight Kenya Airways (KQ505 & KQ886) The time written on the ticket was not respected at all and the most annoying thing is that of the flight KQ886 you had to inform us and make arrangements for the passengers of the flight KQ886 we stayed at the airport since the morning at 00:40 before taking the flight is not at all normal you had to compensate me sincerely I was not satisfied the flight 😡😡😡

  • Sep 10, 2021

    By Andrew Meeke
    As everyone else says, app does not work as it says you must upgrade but there is no upgrade option.

  • Long way to go to a functioning app Mar 18, 2018

    By Crested Crane
    Much like Kenya Airways, this app strives to be like the big airlines app but fails at execution. A few biggest gripes, no paperless function, no ability to to select a seat, poor integration with partner airlines, and horrible interfaces. You are better off using the non-mobile website and probably a better airline.

  • Does not load Apr 22, 2021

    By worst webite and app ever
    Nothing comes up on the app or your website. How is a client supposed to manage the booking or make sure that their flight didn’t change for the 50th time?

  • Jul 8, 2021

    By Shompa Audrey
    Can't book a ticket for nothing!!!

  • Doesn’t work Oct 28, 2018

    By erinallan
    The app never works. Pointless.

  • Horrible! Sep 14, 2018

    By Levi Wanyoike
    I wish I could throw rotten tomatoes at this one. Utterly useless!

  • Aug 25, 2021

    By Eunice Mwende
    App always saying update and once I click update nothing happens so I cant book. Guess will have to use another airline.
See all 1 reviews

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