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KQ Mobile

KQ Mobile

Kenya Airways

Kenya Airways android app is designed to make your travel experience smoother.

3.5 Ratings 70+ Reviews 100K+ Downloads
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About KQ Mobile

Kenya Airways android app is designed to make your travel experience smoother.
see more about KQ Mobile

Ratings & Reviews

3.5
70+ Ratings
  1. 5
    46+%
  2. 4
    10+%
  3. 3
    19+%
  4. 2
    3+%
  5. 1
    23+%
Write a Review
  • Oct 11, 2020

    By isaac murage
    App could use some improvement; starts by asking if you're in the UK. Why? It's Kenya Airways. I bet British Airways don't start by asking if you're in Kenya. Second, it doesn't allow you to hold a flight reservation. If you access flights it means you MUST be ready to pay, why? Also, so many users are suggesting improvements, why have these not been responded to? Use a Kenyan developer, stop outsourcing everything.
    more
  • Aug 29, 2020

    By Samantha Park
    Found this app really useful for when I was going away. Nice to see the count down and how many days I had to go. Showed me where to book in and check out. Got rid of it now though as not going away.
  • Decent design Aug 31, 2019

    By Ahirwe\
    Great navigation! Nice choice of colours in terms of prices !
  • Apr 18, 2020

    By Abdul Musa Abdalla
    Giving it 4 stars because it doesn't pick and pool bookings under same frequent flier number until one enters manually. There's definitely room for improvement.
  • Jul 5, 2019

    By Mawet Kuany
    superb! easy to use and rewarding, lower rates when booking tickets online with KQ
  • Worst Airline Ever Oct 20, 2020

    By Chrisongabo
    I don’t like to give negative reviews but this time it’s necessary. Kenya Airways please put some effort in improving your services. Starting from your website. Before you even get a mobile app, you should have a website that functions well. I have an excellent wifi connection but your website lags way too much, it is so frustrating. You should also work on your refund process. I’ve been trying to redeem my voucher for the past two months but I send multiple emails with no reply, someone might think you are scamming people.
    more
  • Aug 1, 2020

    By Joel
    After booking my trip through the app, a couple of days before my trip, it won't let me check the trip details. It keeps saying I am a bot. Need the bugs fixed!
  • it's for a complaint Jan 20, 2019

    By 和平heping
    I was very bad on the flight Kenya Airways (KQ505 & KQ886) The time written on the ticket was not respected at all and the most annoying thing is that of the flight KQ886 you had to inform us and make arrangements for the passengers of the flight KQ886 we stayed at the airport since the morning at 00:40 before taking the flight is not at all normal you had to compensate me sincerely I was not satisfied the flight 😡😡😡
    more
  • Oct 1, 2019

    By darling bagula
    Worst airline ever. This is happening at this moment in nairobi(1:41 am) they have just cancelled the flight to dubai(kq304) and have no solution for all the customers. Knowing what was happening, they faked to check us in 1hr prior to departure so we could be locked up in the waiting room. I wish there aas possibilities to post a video on a review, you would have seen how animalistic and with disrespect people are being treated here.
    more
  • Long way to go to a functioning app Mar 18, 2018

    By Crested Crane
    Much like Kenya Airways, this app strives to be like the big airlines app but fails at execution. A few biggest gripes, no paperless function, no ability to to select a seat, poor integration with partner airlines, and horrible interfaces. You are better off using the non-mobile website and probably a better airline.
    more

No reviews available

  • Aug 29, 2020

    By Samantha Park
    Found this app really useful for when I was going away. Nice to see the count down and how many days I had to go. Showed me where to book in and check out. Got rid of it now though as not going away.
  • Jul 5, 2019

    By Mawet Kuany
    superb! easy to use and rewarding, lower rates when booking tickets online with KQ
  • Nov 2, 2019

    By Estah Kimm
    Very easy to use,i book and check-in using the app...love it
  • Apr 18, 2020

    By Abdul Musa Abdalla
    Giving it 4 stars because it doesn't pick and pool bookings under same frequent flier number until one enters manually. There's definitely room for improvement.
  • May 25, 2019

    By Adisa Akintola
    Very useful. Installed on phone and tablet.
  • Oct 11, 2020

    By isaac murage
    App could use some improvement; starts by asking if you're in the UK. Why? It's Kenya Airways. I bet British Airways don't start by asking if you're in Kenya. Second, it doesn't allow you to hold a flight reservation. If you access flights it means you MUST be ready to pay, why? Also, so many users are suggesting improvements, why have these not been responded to? Use a Kenyan developer, stop outsourcing everything.
    more
  • Decent design Aug 31, 2019

    By Ahirwe\
    Great navigation! Nice choice of colours in terms of prices !
  • Jul 14, 2019

    By mavicre
    the "My flights" section doesn't inform about flight status and doesn't even allow to check directly; one has to memorize the flight number and go to "Flight status"
  • Feb 7, 2019

    By Abiola ADEYEMO
    always having network issue with online check in
  • Worst Airline Ever Oct 20, 2020

    By Chrisongabo
    I don’t like to give negative reviews but this time it’s necessary. Kenya Airways please put some effort in improving your services. Starting from your website. Before you even get a mobile app, you should have a website that functions well. I have an excellent wifi connection but your website lags way too much, it is so frustrating. You should also work on your refund process. I’ve been trying to redeem my voucher for the past two months but I send multiple emails with no reply, someone might think you are scamming people.
    more
  • Aug 1, 2020

    By Joel
    After booking my trip through the app, a couple of days before my trip, it won't let me check the trip details. It keeps saying I am a bot. Need the bugs fixed!
  • it's for a complaint Jan 20, 2019

    By 和平heping
    I was very bad on the flight Kenya Airways (KQ505 & KQ886) The time written on the ticket was not respected at all and the most annoying thing is that of the flight KQ886 you had to inform us and make arrangements for the passengers of the flight KQ886 we stayed at the airport since the morning at 00:40 before taking the flight is not at all normal you had to compensate me sincerely I was not satisfied the flight 😡😡😡
    more
  • Oct 1, 2019

    By darling bagula
    Worst airline ever. This is happening at this moment in nairobi(1:41 am) they have just cancelled the flight to dubai(kq304) and have no solution for all the customers. Knowing what was happening, they faked to check us in 1hr prior to departure so we could be locked up in the waiting room. I wish there aas possibilities to post a video on a review, you would have seen how animalistic and with disrespect people are being treated here.
    more
  • Long way to go to a functioning app Mar 18, 2018

    By Crested Crane
    Much like Kenya Airways, this app strives to be like the big airlines app but fails at execution. A few biggest gripes, no paperless function, no ability to to select a seat, poor integration with partner airlines, and horrible interfaces. You are better off using the non-mobile website and probably a better airline.
    more

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