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KAYAK Flights, Hotels & Cars

KAYAK Flights, Hotels & Cars

KAYAK.com

Compare flights, hotels and rental cars, track flights, get cheap travel deals.

4.6
622K+ Reviews 10M+
  • Editor's Choice
  • Free
  • Feature Rich

Negative Reviews in Most Helpful

27.5% Negative Reviews

Out of 120 most helpful reviews

  • by Shayne Kennedy

    poor customer service, beware, i lost hundreds of dollars. the first ticket payment seemed to fail so i bought another ticket. got 2 emails even though it's the same name and same flight. put in a cancel request on one and then tried to call. after waiting on the quest a long time i gave up. then the next day they told me i had to call to confirm the cancellation. i emailed back and told them i am indeed confirming the cancellation. no need to make customers call. waiting still for response.

  • by Hugh West

    Terrible experience. This new version had offers from many new sites. Every single one of them had an initial low price but after filling out all the required info, a popup announced that the price was no longer valid and of course after redoing it, the price had gone up well over $100. After 5 attempts, I gave up on this app.

  • Beware of “trips” portion of App

    by NOK1033

    I have used kayak for a long time but recently had a very terrible experience and will not be booking flights through kayak anymore. Beware of the “trips” portion of the app. I bought a flight through kayak and it was added to my trips. There were changes to my flight, but my trips still reflected the original times, even though I used kayak to purchase my flights. Long story short I ended up missing my flight and paying lots of money in change fees. It’s odd to me that the company automatically lists the flight you purchased through their company under “trips” but do not update the flight information if an airline changes flight times. Even when I missed my actual flight my app still said “4 hours 27 minutes until take off”. Super unfortunate end to a trip, but learned my lesson to never book with kayak again. Also, when trying to sort and talk through this issue, I was unable to speak with anyone from kayak. The closest contact to a human you can get is through an email.

  • by Greg Stephenson

    Very disappointed kept saying my credit card wouldn't work and wanted me to book a much more expensive flight I called the airlines direct and got a lower price

  • Works but it’s a little sketchy

    by .jay

    So I realized after buying tickets through Kayak that Kayak is basically a curator for a bunch of possibly sketchy online travel agencies. Some data doesn’t get transferred over properly, your “My Trips” tab doesn’t always reflect what’s actually going on with your trip, and they completely absolve themselves from all responsibly once you buy tickets from whoever they linked you to. It’s not immediately clear who you’re dealing with unless you’re looking for it, because everything is still wrapped in Kayak’s branding and chrome. Hopefully, I won’t get screwed over by the company I bought tickets from. But I don’t feel good about my experience using Kayak as a service and will refrain from using it again, regardless of how my trip turns out. I’ll come back in a few months to update my review to reflect the end result.

  • Kayak + Skyscanner: Bait and switching now...

    by HerFuzziness

    Posted the same bad review for Skyscanner too: A few years ago, I stopped using Momondo because it would advertise flights for one price, THEN raise the price AFTER you input your credit card information. Kayak (and Skyscanner) isn't that bad, but for the last month, every time I've checked a price for the EXACT same flight for the EXACT same date, it advertises the same "bait" price, then after clicking on the adjacent link, the price doubles, then triples. Not sure why you'd advertise a one-way flight for $254 FOR A MONTH, but then increase it to $720. Shouldn't you stop the BS bait price on the umpteenth search? Should I blame the cookies? And you must realize that customers can actually search a plane's seat availability, so the claim that the seats are limited is tired, not just dishonest. So, way to go, Kayak. You're just as useless as Momondo and Skyscanner now.

  • by Jeremy Newell

    COMPLETELY INACCURATE! $54 Fares to Paris? $212 to Delhi? $202 to Cairo? Not even close! Kayak is the click-bait of travel apps!

  • worst customer service ever

    by andychinn

    I booked a hotel through Kayak and when I got to the hotel, they didn’t have my reservation. Kayak told me to book the room as a walk in and then the rate will be replaced in the morning with a call to Kayak. I’ve been on the phone for over 45min with them and they completely contradicted what they told me the previous day. I had to jump through many hoops and the operators I talked to were terrible, contradicted each other, and in the end, were extremely pushy into talking me into not cancelling my reservation, which is giving me a headache. One of the absolute worst customer service experiences I’ve ever had, and it’s still unresolved. I had to pay for my hotel room twice in the end! I cannot recommend this app. Use Expedia instead.

  • by Oz Cruz

    it was very great when airlines used to diaplayed their real fare, and not clickbaits to sell expesive tickets, it was useful when able to buy round trips with one transaction not multiple..

  • Horrible first experience

    by JR1992x

    I decided to rent through kayak and reserved a car for 4pm and paid the booking fee ($18). I arrive to the location only to find they were closed. Why would you allow me to rent a car and take my money if the location is closed? The employee inside comes out and tells me to use the airport location. Fine. I rebook another vehicle for the airport location and pay the booking fee again. They gladly accepted my money online but when I arrive to the airport I’m told I can only use a credit card. (I use debit) I’m not entirely familiar with renting vehicles, but it’s completely BS that you guys would allow me to book under these circumstances. I’m in the process of getting my money back but I can for sure say I won’t use this again.

  • BEWARE!

    by JY237

    Up to this point, I have book many of hotels and flights with no issue. kayak has been my go to app for booking trips. BEWARE of a Kayak partner Vayama. When making flight, Kayak forwards you to a partner travel site for booking. On Kayak, flights are advertised as one level, ie economy class, which includes check-in luggage, but after purchased the ticket are downgraded to lesser class with no check-in luggage. Before booking, I went to airlines site to verify what was included in the economy class. I called the partner and the agents yelled at me. FALSE ADVERTISEMENT! I would recommend for all to check better business bureau. I wish had checked before wasting my money with them.

  • Terrible user interface

    by DragonBlue

    Kayak app used to have much better user interface, this version is just terrible! 1. When selecting flexible dates flight options are displayed as a list, instead of table. Who wants to go through the list of hundreds of flights ... one needs to see table w dates first 2. Starting page in app - minimalism but reduced functionality. One has to click/tap on various menus etc .. and at the end one can not see what options are selected .. eg. flexible (+/- days) dates, biz vs economy ... alternative airport ... nothing is visible Summary, this app lost its value when interface was changed. I still use kayak but only on my laptop

  • Worst experience ever spend over a thousand because of this company

    by eddie laso

    I normally use them for any vacation I go on but I missed my flight on Saturday in lax going to Charlotte NC and when I got to the airport they said only see one ticket from Washington to Charlotte and could not see any other tickets so we had to purchase new tickets on top of this from some where else but kayak charged my bank account and reaching them was impossible because it was an computer speaking for them I left my number and still have not received a call back from them if it was not for my bank I would not have receive a refund so if you do not care to speak to actual customer service reps then use it

  • Missing Obvious Flights for No Apparent Reason

    by PerfectTimingNV

    This is unacceptable: it’s completely missing certain flights. For example, checked for nonstop flights from PDX to LAS on May 27th -it completely omitted three flights from Alaska Airlines. But, it showed one Alaskan flight that involved a transfer. And no, the directs were not sold out, not even close. I tripled-checked that there weren’t any parameter issues. I’ve suspected this in the past while searching for flights, but didn’t have this confirmation. This is literally the most important thing about a flight booking website -to show all options -and it failed. App deleted.

  • Stop asking me to turn on notifications

    by khad

    I already declined your prompt to turn on notifications. I don’t want notifications. Repeatedly asking every time I open the app is annoying and comes across as desperate. Just stop. UPDATE: In response to the developer’s suggestion to check my watchlist, there is nothing in my watchlist. That’s not what I’m referring to. When you open the app, it asks you to turn on system-level access to notifications. I don’t ever want to do that. Yet every time I open the app, I am still asked to turn on notifications. “No” means “no”. It does not mean “ask again next time I open the app and every single time I open the app forever”.

  • Tired of Kayak falsifying prices

    by rockinra

    I think this has to be mentioned. I am not one to leave bad reviews but this has gotten ridiculous. I have gotten emails from Kayak about hotel deals and while searching, Kayak shows me deals and EVERY time I’ve gone to book it says “Sorry, that deal is already sold” and then it gives me a ridiculously high price. This is such a waste of time! I’ve had to switch to a different app. Maybe it’s because of the city I’m trying to book in, New York? But it sure has been very poor this time unfortunately and I have to say something about it because it just in not right.

  • Price changes from 1st page to booking page

    by KFM1959

    Be careful when using it to book flights. I tried booking two different flights. In both cases the price shown on the first page of flight choices more than doubled when I clicked to book it. It happened with a Frontier flight ($114 became $256) and an American flight ($140 became $278). The price difference was before bag fees. I also confirmed that the fees and taxes were included in the initial fare quote. I deleted Kayak and installed Hopper. Hopper didn’t show flights as inexpensive as the Kayak flights but the price didn’t change when you attempted to book a flight on Hopper.

  • Awful

    by Sisi Susu

    I tried this. Went to log on. “Error you need a stronger password.” I do a new password. Then “Error. You need a confirmation from your email.” I go to email to confirm. I go back to log on. “Error you never chose a password.” I try the forgot password. “Error there’s no account with this email.” I’m done. Anything that takes this long to use an app has already failed. I can use Skyscanner and Fareness without having to register and so forth. The app market is competitive and time is precious. What doesn’t work easily is not worth it for this type of service.

  • Issue with airfare prices

    by Disappointed Twin Momma

    I’ve been using Kayak for YEARS and I’ve never faced a problem till now. We fly to Hawaii annually and I usually book my flights through kayak. What I am noticing is that when looking up flights it will say one price and then once it redirects to the site that is offering the flights, the price goes up $100+ this has never happened to me before while using this app and I don’t know if it’s a glitch, but it’s very misleading and I will go elsewhere to book my flights. I’m disappointed.

  • Almost unusable now

    by srd606284

    I first got this app over a year ago. It was very helpful and easy to navigate. Now it is almost unusable for me. Choosing a deal opens a small window with minuscule print. Often, the price advertised *(particularly by Agoda) is not the price that shows up just before you purchase. Also, when selecting a deal, it opens yet another window that wants you to find another button to book the deal, etc. etc. I find it confusing, extremely hard to read, and unreliable. I have deleted it from my iPad.

  • Hotels difficult to find on kayak

    by bwvla

    Many hotel search result were not actually available and hopelessly outdated. Upon clicking properties message returned, this deal is no longer available... one hour later searched again, same results came back and items upon clicking were still not available. If the site knew they were not available when i clicked an hour earlier why are they still a search result? Very frustrating

  • Kayak doesn’t review companies - so Fraud is possible

    by Fuzznatic

    Anyone can get on kayak and offer services. (ie car rental) When you search you often book through other companies. They could be fraudulent. Kayak later won’t help because it wasn’t booked through them. This makes it an app susceptible to fraud. Kayak provides a large audience to fraudulent companies, but not enough controls to protect the consumer. Kayak should improve review of companies on the app, provide a review system, or take other steps to prevent fraud. Lost $150 bucks on a car rental in Dallas.

  • Inconsistent and wrong information on flight prices

    by Ategworld

    Lately I have tried to book flights on Kayak only to find out the prices quotes provided were much higher when I was about to finalize my purchases. This happened multiple times and cost me a lot of work and last minute changes to purchase tickets from other sites/travel agents. If I can’t trust the price quotes provided, the. What good is this app for. Sorry for the bad review but this is my recent experience.

  • App for iPad is not usable for cars/change dates.

    by jmpomaha

    I have been using the Kayak website for years. Now, using iPad app, it is unusable for renting a car. Already have flights and needed a car for PHX in October. The app picks a random date and length of use. There was no way to change the pick up date AND the drop off date. Even tried using the website on the iPad, same issue. Will attempt to do this on a PC. Wondering what will happen for airline flights.

  • Basic Economy

    by ABFRE

    Default should filter out basic economy flights that are over 2hrs duration as I suspect few customer are looking to travel without so much as a carry-on. This is strictly a gimmick of the airlines to further economize the air travel experience and take advantage of sites like Kayal showing the lowest (unrealistic) price. “You can fly across country for *$1! * $1 flight does not include any luggage nor seat. You stand for the duration of the flight, and wear the clothes on your back for your 1 week vacation. Upgrade to an actual seat is an additional $1,000.”

  • No professionalism. No customer service at all.

    by Franklinfraden

    I called customer service number because my booking has been cancelled and when I called asking why they said my card has been declined I try to explain that I called my bank and they said there’s no reason why the card should be declined and asked me to call them back which I did but they don’t let me explain myself, (kayak) they said there’s no supervisor in charge and the second time I called they hang up on me. What kind of customer service is that?

  • Attempting to book flights thru Kayak, rarely go thru when booking with AA

    by Jaker82985

    On 2 occasions in the last week I have attempted to book flights thru Kayak with AA. I have gone thru the entire process, from initial search to final payment only to find out hours or, in the most recent case, a day later that the flight was not actually booked and I was only assigned a record locator. This is becoming a significant waste of time for me. Please contact me to help resolve the issue.

  • Good unless you’re looking up VRBO

    by Gamerstar1204

    This app so far is great for looking up flight and hotels... but we didn’t give it 5 stars. Because it’s really annoying that the app tells you a deal price for VRBO/HomeAway prices but when you click on it to go to the site the prices are doubled. Every deal we’ve clicked on that’s for a VRBO the price always shows up almost double the “deal” price or more. Not once has it been near the actual price Kayak shows.

  • Ruined by removing features

    by CaptainKnucklehead

    I used to love being able to see the total price (including taxes and fees) for the entire stay. Now it appears that I can’t see that, nor can I see the total for the trip or the daily total including taxes and fees. Someone made the terrible decision to “improve” the look of the app while sacrificing the things that made it stand out from the crowd. It’s awful now. I’ve used it for, I don’t know, almost 10 years, but I’m pretty much done with it. Sad :(

  • Preferences are pathetically limited

    by SendingOutAnSOS

    Other than setting a home airport there are few other options. How about preferences for airlines? I will NEVER fly Frontier or Spirit so I have to eliminate them manually on every search. How about setting a preference for direct flights? As someone who flies for a living and travels often for pleasure, the app has improved but still is lacking. It’s still not as good as the previous one which I paid for and then had it taken away for this updated add filled version.

  • Bring back price alert filters

    by Ebbie48016

    I used Kayak to create price alerts to find the cheapest tickets with my preferred airlines. Since their app UI updates, I can no longer edit my alerts or filter the airlines/number of stops/flight durations that I don't want. Also, the price alerts now only serve up a limited amount of results, so if I don't like flights on the initial screen, I can't see any others. Why ever were these price alert filters removed? For me, this reduces the value of having the app.

  • New Kayak (Vayama) is now horrible

    by IJustFeltLikeRunning

    No more issue with baggage fees?! Yeah right, using Kayak (now Vayama) causes hours more work than just calling the airline or booking directly through their site. Even if Kayak says you are buying a checked bag on AirBaltic you are not, even if it displays it on your search bar. Vayama customer service is completely awful, I used to love using Kayak but it has rapidly deteriorated into one of the worst booking experiences of my life and I won’t be fooled again.

  • Come on get the fares right!

    by Harka#1980

    Seriously, what’s the use of this app? Almost every time I click to buy I get this fare is no longer available. It’s so frustrating. The worst part is these are fares that show up for days and sometimes weeks. You think KAYAK could get it right after a few days! Plus it even happens when you try to buy it using KAYAK to purchase them. Thanks for getting my hopes up and constantly letting me down.

Negative Reviews in Most Recent

  • by Melodie Christopher

    Seemed to me..that when i tried to search first option something fishy loaded well id rather not install it again sorry kayak

  • by Greg Stephenson

    Very disappointed kept saying my credit card wouldn't work and wanted me to book a much more expensive flight I called the airlines direct and got a lower price

  • Used to be good

    by noahjh1

    I don’t know what they did, but this version of the app is terrible

  • Come on get the fares right!

    by Harka#1980

    Seriously, what’s the use of this app? Almost every time I click to buy I get this fare is no longer available. It’s so frustrating. The worst part is these are fares that show up for days and sometimes weeks. You think KAYAK could get it right after a few days! Plus it even happens when you try to buy it using KAYAK to purchase them. Thanks for getting my hopes up and constantly letting me down.

  • Pasikow

    by pasikow

    I can’t get my destination to be denver from Phila PHL Mrs

  • Bad

    by Prem.pratyush

    This airline is not good because they cost a lot of money.

  • This is Fraud app

    by Bala123123

    Do not use this fraudulent application

  • Disappointed

    by Beanmen

    100% of the time I have tried to use the app, I have been able to find the same flights for one-quarter of the cost by booking directly the airlines. I was under the assumption that the site was to try to save money, not to spend more money. If I misinterpreted the site’s purpose, I apologize for the remarks.

  • Booking flight

    by Jrcamacho

    I tried to book a flight from sju to bdl and it said 158 thru spirit. Once I selected the deal it said a Null error occurred and bumped my price to 268. 😒

  • Rip off

    by Put on ipad

    Under construction hotel never communicated. We paid top $ for Courtyard Marriott Kappa found dust in the air construction dudes everywhere, no beach access. Ooooo it’s not Kayak’s obligation to communicate the fact that no beach access, no pool, bar filled with construction personnel. Kayak ruined this trip. DO NOT TRUST KAYAK

  • Almost unusable now

    by srd606284

    I first got this app over a year ago. It was very helpful and easy to navigate. Now it is almost unusable for me. Choosing a deal opens a small window with minuscule print. Often, the price advertised *(particularly by Agoda) is not the price that shows up just before you purchase. Also, when selecting a deal, it opens yet another window that wants you to find another button to book the deal, etc. etc. I find it confusing, extremely hard to read, and unreliable. I have deleted it from my iPad.

  • Horrible Price Alerts

    by Honey_Kissez

    Every time I get a price alert, the price is way off. Horrible app for flights.

  • Useless 4 person limit

    by Jan474~

    Don't like it, suprisingly it prevents searching 4+ room occupancy forcing you to take 2 rooms, useless..

  • Basic Economy

    by ABFRE

    Default should filter out basic economy flights that are over 2hrs duration as I suspect few customer are looking to travel without so much as a carry-on. This is strictly a gimmick of the airlines to further economize the air travel experience and take advantage of sites like Kayal showing the lowest (unrealistic) price. “You can fly across country for *$1! * $1 flight does not include any luggage nor seat. You stand for the duration of the flight, and wear the clothes on your back for your 1 week vacation. Upgrade to an actual seat is an additional $1,000.”

  • Horrible first experience

    by JR1992x

    I decided to rent through kayak and reserved a car for 4pm and paid the booking fee ($18). I arrive to the location only to find they were closed. Why would you allow me to rent a car and take my money if the location is closed? The employee inside comes out and tells me to use the airport location. Fine. I rebook another vehicle for the airport location and pay the booking fee again. They gladly accepted my money online but when I arrive to the airport I’m told I can only use a credit card. (I use debit) I’m not entirely familiar with renting vehicles, but it’s completely BS that you guys would allow me to book under these circumstances. I’m in the process of getting my money back but I can for sure say I won’t use this again.

  • 1st time user

    by Zalchedox

    We found a great deal at the last minute using Kayak. We booked two rooms and 5 mins after I got a notification from my card telling us that the card got compromised and both transactions were not recognize by the hotel. After those 2 transactions, 3 more popped up with gas purchases and other things. I reported right away to Amex and then my original transactions from Kayak and 3rd party Agoda got cancelled and they requested a pic of my card and photo ID. We never send this info to kayak or Agoda. They mess up our whole Memorial Weekend.

  • Not user friendly

    by lucky199999

    It is not very easy to use, can’t figure out how to delete a tracker that no longer needed.

  • WORST Experience so far

    by NYC744

    My wife and daughter were in a connecting flight and due to weather patterns they arrived late to the connecting airport for their next flight to New York. At the airport the connecting airline said the wouldn’t book her on the next flight because we didn’t purchase the tickets with them and to contact Kayak - we tried to contact kayak and their response was to talk to the airlines — which left my wife and 3 year old daughter stranded at the airport. I had to purchase tickets directly with another airline for the next day. Kayak representative didn’t offer any options and we didn’t hear from them after the call. Thank you Kayak but NO THANKS!

  • Stop asking me to turn on notifications

    by khad

    I already declined your prompt to turn on notifications. I don’t want notifications. Repeatedly asking every time I open the app is annoying and comes across as desperate. Just stop. UPDATE: In response to the developer’s suggestion to check my watchlist, there is nothing in my watchlist. That’s not what I’m referring to. When you open the app, it asks you to turn on system-level access to notifications. I don’t ever want to do that. Yet every time I open the app, I am still asked to turn on notifications. “No” means “no”. It does not mean “ask again next time I open the app and every single time I open the app forever”.

  • Kayak doesn’t review companies - so Fraud is possible

    by Fuzznatic

    Anyone can get on kayak and offer services. (ie car rental) When you search you often book through other companies. They could be fraudulent. Kayak later won’t help because it wasn’t booked through them. This makes it an app susceptible to fraud. Kayak provides a large audience to fraudulent companies, but not enough controls to protect the consumer. Kayak should improve review of companies on the app, provide a review system, or take other steps to prevent fraud. Lost $150 bucks on a car rental in Dallas.

  • Kayak + Skyscanner: Bait and switching now...

    by HerFuzziness

    Posted the same bad review for Skyscanner too: A few years ago, I stopped using Momondo because it would advertise flights for one price, THEN raise the price AFTER you input your credit card information. Kayak (and Skyscanner) isn't that bad, but for the last month, every time I've checked a price for the EXACT same flight for the EXACT same date, it advertises the same "bait" price, then after clicking on the adjacent link, the price doubles, then triples. Not sure why you'd advertise a one-way flight for $254 FOR A MONTH, but then increase it to $720. Shouldn't you stop the BS bait price on the umpteenth search? Should I blame the cookies? And you must realize that customers can actually search a plane's seat availability, so the claim that the seats are limited is tired, not just dishonest. So, way to go, Kayak. You're just as useless as Momondo and Skyscanner now.

  • Closing Kayak WTH

    by $u447

    WTH HOW DO YOU CLOSE THIS EMAIL

  • Scummy

    by Mettaton D

    Forcing you to register an account before accessing their service. I switched to Hotel tonight and got none of this nonsense.

  • Poor Advertising Decisions

    by KellyinSF

    Kayak advertises on Tucker Carlson’s awful, misleading show on Fox. I won’t use this app and will remove it from my phone until they reconsider this.

  • IEAGLE.COM ON KAYAK

    by Yano10

    WILL NOT USE KAYAK AGAIN IF THEY DO NOT REMOVE IEAGLE.COM FROM LISTINGS. THIS COMPANY IS LOCATED IN INDIA, CANNOT SPEAK PROPER ENGLISH AND WILL CHARGE YOUR CREDIT CARD WITHOUT ISSUING YOU THE TICKET!!! MAKING UP LIES!

  • Cheap Air

    by GeoffOh!

    Please don’t use this site as an option , I’ve clicked on it several times over many searches and the advertised pricing never remains and it always jumps instantly to almost double , every single time , even with an immediate response following a search the fare is no longer available.

  • worst customer service ever

    by andychinn

    I booked a hotel through Kayak and when I got to the hotel, they didn’t have my reservation. Kayak told me to book the room as a walk in and then the rate will be replaced in the morning with a call to Kayak. I’ve been on the phone for over 45min with them and they completely contradicted what they told me the previous day. I had to jump through many hoops and the operators I talked to were terrible, contradicted each other, and in the end, were extremely pushy into talking me into not cancelling my reservation, which is giving me a headache. One of the absolute worst customer service experiences I’ve ever had, and it’s still unresolved. I had to pay for my hotel room twice in the end! I cannot recommend this app. Use Expedia instead.

  • Misleading

    by Blake K T

    Cumbersome, misleading, shows a discounted fair that you can not book.

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KAYAK Flights, Hotels & Cars

KAYAK Flights, Hotels & Cars

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