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KAYAK Flights, Hotels & Cars

KAYAK Flights, Hotels & Cars

KAYAK.com

Compare flights, hotels and rental cars, track flights, get cheap travel deals.

4.6
590K+ Reviews 10M+
Free
27.3MB
  • Editor's Choice
  • Free
  • Feature Rich
  • Fresh

Negative Reviews in Most Helpful

21.7% Negative Reviews

Out of 120 most helpful reviews

  • Beware of “trips” portion of App

    by NOK1033

    I have used kayak for a long time but recently had a very terrible experience and will not be booking flights through kayak anymore. Beware of the “trips” portion of the app. I bought a flight through kayak and it was added to my trips. There were changes to my flight, but my trips still reflected the original times, even though I used kayak to purchase my flights. Long story short I ended up missing my flight and paying lots of money in change fees. It’s odd to me that the company automatically lists the flight you purchased through their company under “trips” but do not update the flight information if an airline changes flight times. Even when I missed my actual flight my app still said “4 hours 27 minutes until take off”. Super unfortunate end to a trip, but learned my lesson to never book with kayak again. Also, when trying to sort and talk through this issue, I was unable to speak with anyone from kayak. The closest contact to a human you can get is through an email.

  • by Christian Magallon

    i used this app alot. i travel frequently and recently the prices seemed too high. i checked the same flight on other people's phones and the same flight would be significantly lower. kinda feel like they are riping me off since i would use them often and didn't compare prices

  • Works but it’s a little sketchy

    by .jay

    So I realized after buying tickets through Kayak that Kayak is basically a curator for a bunch of possibly sketchy online travel agencies. Some data doesn’t get transferred over properly, your “My Trips” tab doesn’t always reflect what’s actually going on with your trip, and they completely absolve themselves from all responsibly once you buy tickets from whoever they linked you to. It’s not immediately clear who you’re dealing with unless you’re looking for it, because everything is still wrapped in Kayak’s branding and chrome. Hopefully, I won’t get screwed over by the company I bought tickets from. But I don’t feel good about my experience using Kayak as a service and will refrain from using it again, regardless of how my trip turns out. I’ll come back in a few months to update my review to reflect the end result.

  • BEWARE!

    by JY237

    Up to this point, I have book many of hotels and flights with no issue. kayak has been my go to app for booking trips. BEWARE of a Kayak partner Vayama. When making flight, Kayak forwards you to a partner travel site for booking. On Kayak, flights are advertised as one level, ie economy class, which includes check-in luggage, but after purchased the ticket are downgraded to lesser class with no check-in luggage. Before booking, I went to airlines site to verify what was included in the economy class. I called the partner and the agents yelled at me. FALSE ADVERTISEMENT! I would recommend for all to check better business bureau. I wish had checked before wasting my money with them.

  • by Tashrieq Farziel

    if use this app more easy because flight hotel in this kayak apps

  • Terrible user interface

    by DragonBlue

    Kayak app used to have much better user interface, this version is just terrible! 1. When selecting flexible dates flight options are displayed as a list, instead of table. Who wants to go through the list of hundreds of flights ... one needs to see table w dates first 2. Starting page in app - minimalism but reduced functionality. One has to click/tap on various menus etc .. and at the end one can not see what options are selected .. eg. flexible (+/- days) dates, biz vs economy ... alternative airport ... nothing is visible Summary, this app lost its value when interface was changed. I still use kayak but only on my laptop

  • Worst experience ever spend over a thousand because of this company

    by eddie laso

    I normally use them for any vacation I go on but I missed my flight on Saturday in lax going to Charlotte NC and when I got to the airport they said only see one ticket from Washington to Charlotte and could not see any other tickets so we had to purchase new tickets on top of this from some where else but kayak charged my bank account and reaching them was impossible because it was an computer speaking for them I left my number and still have not received a call back from them if it was not for my bank I would not have receive a refund so if you do not care to speak to actual customer service reps then use it

  • Missing Obvious Flights for No Apparent Reason

    by PerfectTimingNV

    This is unacceptable: it’s completely missing certain flights. For example, checked for nonstop flights from PDX to LAS on May 27th -it completely omitted three flights from Alaska Airlines. But, it showed one Alaskan flight that involved a transfer. And no, the directs were not sold out, not even close. I tripled-checked that there weren’t any parameter issues. I’ve suspected this in the past while searching for flights, but didn’t have this confirmation. This is literally the most important thing about a flight booking website -to show all options -and it failed. App deleted.

  • Tired of Kayak falsifying prices

    by rockinra

    I think this has to be mentioned. I am not one to leave bad reviews but this has gotten ridiculous. I have gotten emails from Kayak about hotel deals and while searching, Kayak shows me deals and EVERY time I’ve gone to book it says “Sorry, that deal is already sold” and then it gives me a ridiculously high price. This is such a waste of time! I’ve had to switch to a different app. Maybe it’s because of the city I’m trying to book in, New York? But it sure has been very poor this time unfortunately and I have to say something about it because it just in not right.

  • Price changes from 1st page to booking page

    by KFM1959

    Be careful when using it to book flights. I tried booking two different flights. In both cases the price shown on the first page of flight choices more than doubled when I clicked to book it. It happened with a Frontier flight ($114 became $256) and an American flight ($140 became $278). The price difference was before bag fees. I also confirmed that the fees and taxes were included in the initial fare quote. I deleted Kayak and installed Hopper. Hopper didn’t show flights as inexpensive as the Kayak flights but the price didn’t change when you attempted to book a flight on Hopper.

  • Issue with airfare prices

    by Disappointed Twin Momma

    I’ve been using Kayak for YEARS and I’ve never faced a problem till now. We fly to Hawaii annually and I usually book my flights through kayak. What I am noticing is that when looking up flights it will say one price and then once it redirects to the site that is offering the flights, the price goes up $100+ this has never happened to me before while using this app and I don’t know if it’s a glitch, but it’s very misleading and I will go elsewhere to book my flights. I’m disappointed.

  • Hotels difficult to find on kayak

    by bwvla

    Many hotel search result were not actually available and hopelessly outdated. Upon clicking properties message returned, this deal is no longer available... one hour later searched again, same results came back and items upon clicking were still not available. If the site knew they were not available when i clicked an hour earlier why are they still a search result? Very frustrating

  • Inconsistent and wrong information on flight prices

    by Ategworld

    Lately I have tried to book flights on Kayak only to find out the prices quotes provided were much higher when I was about to finalize my purchases. This happened multiple times and cost me a lot of work and last minute changes to purchase tickets from other sites/travel agents. If I can’t trust the price quotes provided, the. What good is this app for. Sorry for the bad review but this is my recent experience.

  • App for iPad is not usable for cars/change dates.

    by jmpomaha

    I have been using the Kayak website for years. Now, using iPad app, it is unusable for renting a car. Already have flights and needed a car for PHX in October. The app picks a random date and length of use. There was no way to change the pick up date AND the drop off date. Even tried using the website on the iPad, same issue. Will attempt to do this on a PC. Wondering what will happen for airline flights.

  • No professionalism. No customer service at all.

    by Franklinfraden

    I called customer service number because my booking has been cancelled and when I called asking why they said my card has been declined I try to explain that I called my bank and they said there’s no reason why the card should be declined and asked me to call them back which I did but they don’t let me explain myself, (kayak) they said there’s no supervisor in charge and the second time I called they hang up on me. What kind of customer service is that?

  • Attempting to book flights thru Kayak, rarely go thru when booking with AA

    by Jaker82985

    On 2 occasions in the last week I have attempted to book flights thru Kayak with AA. I have gone thru the entire process, from initial search to final payment only to find out hours or, in the most recent case, a day later that the flight was not actually booked and I was only assigned a record locator. This is becoming a significant waste of time for me. Please contact me to help resolve the issue.

  • Good unless you’re looking up VRBO

    by Gamerstar1204

    This app so far is great for looking up flight and hotels... but we didn’t give it 5 stars. Because it’s really annoying that the app tells you a deal price for VRBO/HomeAway prices but when you click on it to go to the site the prices are doubled. Every deal we’ve clicked on that’s for a VRBO the price always shows up almost double the “deal” price or more. Not once has it been near the actual price Kayak shows.

  • Preferences are pathetically limited

    by SendingOutAnSOS

    Other than setting a home airport there are few other options. How about preferences for airlines? I will NEVER fly Frontier or Spirit so I have to eliminate them manually on every search. How about setting a preference for direct flights? As someone who flies for a living and travels often for pleasure, the app has improved but still is lacking. It’s still not as good as the previous one which I paid for and then had it taken away for this updated add filled version.

  • Bring back price alert filters

    by Ebbie48016

    I used Kayak to create price alerts to find the cheapest tickets with my preferred airlines. Since their app UI updates, I can no longer edit my alerts or filter the airlines/number of stops/flight durations that I don't want. Also, the price alerts now only serve up a limited amount of results, so if I don't like flights on the initial screen, I can't see any others. Why ever were these price alert filters removed? For me, this reduces the value of having the app.

  • Ruined by removing features

    by CaptainKnucklehead

    I used to love being able to see the total price (including taxes and fees) for the entire stay. Now it appears that I can’t see that, nor can I see the total for the trip or the daily total including taxes and fees. Someone made the terrible decision to “improve” the look of the app while sacrificing the things that made it stand out from the crowd. It’s awful now. I’ve used it for, I don’t know, almost 10 years, but I’m pretty much done with it. Sad :(

  • New Kayak (Vayama) is now horrible

    by IJustFeltLikeRunning

    No more issue with baggage fees?! Yeah right, using Kayak (now Vayama) causes hours more work than just calling the airline or booking directly through their site. Even if Kayak says you are buying a checked bag on AirBaltic you are not, even if it displays it on your search bar. Vayama customer service is completely awful, I used to love using Kayak but it has rapidly deteriorated into one of the worst booking experiences of my life and I won’t be fooled again.

  • Terrible UI and lots of Hidden Fees!

    by Alejandropf44

    Buying tickets from the phone is a royal pain and difficult to figure out from the airlines webpages to a point that I made mistakes on the booking that I was only aware when I checked on my desktop. Also most airlines are charging for even taking a backpack in the flight, so the “savings” aren’t that different from you searching flights on your own and comparing. Very disappointed.

  • Completely inaccurate information

    by Gobbler87

    This is the second time I have booked through kayak within the last month. Both times I booked a hotel that kayak had listed as having a hot tub, and both times they did not. Why the hell does it matter what filters I put if the information is completely inaccurate anyway. My kids and I were very disappointed yet again that “they lied”

  • Do not trust the baggage selection feature

    by Martin Honore

    This app is very convenient but do not trust any features letting you select carry on and baggage number. It will show prices for tickets not including them anyway. And nowhere during your booking process you’ll be able to see that they are or not included. I’ve booked tickets selecting 1 carry on and 1 checked baggage. And after reservation I received my travel documents and no baggage is included. Now I have to pay extra for them, and I booked a ticket a higher price than what I could have find. Upon contacting customer service they offered no help, and no reimbursement of cancellation fees, neither offering to pay for bags. I feel cheated.

  • Search the world

    by uselessfeedbackboy

    The only thing that really made your site different was the previous tool search the world be it wit defined dates or without. It gave dreamers like me cheap rates often to places we never thought of going to. It’s gone. Back to Priceline. Oh lastly my nick name can’t be registered- take away the last bit of personalization that ya could have used. Peter Aughney

  • Bait & Switch?

    by Non-phone-user

    Very frustrating to follow links in e-mail alerts to fares that do not exist. This has happened too many times. They’ll tell you it’s because prices are fluid, and fleeting. I’ve tried to get these fares literally within 5 minutes of receiving the e-mail alert, to no avail. Time to start looking for another, more reliable & trustworthy site.

Negative Reviews in Most Recent

  • Completely inaccurate information

    by Gobbler87

    This is the second time I have booked through kayak within the last month. Both times I booked a hotel that kayak had listed as having a hot tub, and both times they did not. Why the hell does it matter what filters I put if the information is completely inaccurate anyway. My kids and I were very disappointed yet again that “they lied”

  • Spam callers

    by Death to bad apps

    Deleted app I received calls daily robocall l

  • It’s a trap; don’t book this way

    by Tamra W

    It’s great for searching for flights. But don’t book here. First when the airline cancelled my flight, it was difficult and took many many inquiries to get it rebooked. It’s actually booked through a third party “Airfare.com”. Because the airline cancelled the flight it was back and forth between the airline (Lufthansa) and Airfare.com who was responsible. Then, 5 days before the trip, a family member died and we had to cancel. Didn’t matter the circumstances; it was considered unrefundable. My friend booked hers directly from the airline. Hers was immediately refunded. Never again!!

  • Scam practices

    by Brigiter

    It gives me higher price after several times Of buying through the app , I do sabe search same dates from my daughters phone and gives me much better prices ! Not using this again for my tickets

  • Flight tracker.

    by Mks19

    Don’t trust

  • Unreliable

    by seany @ iTunes

    Frequently fails to add new trip events

  • tracking a flight

    by Toufikannab

    I like this app and use it a lot, but I don’t get why the departing time in the flight tracking feature is limited to 4 days! is there a good reason for that??

  • It easy to work with

    by pandymarie

    I wish I could do everything in one step

  • Do not trust the baggage selection feature

    by Martin Honore

    This app is very convenient but do not trust any features letting you select carry on and baggage number. It will show prices for tickets not including them anyway. And nowhere during your booking process you’ll be able to see that they are or not included. I’ve booked tickets selecting 1 carry on and 1 checked baggage. And after reservation I received my travel documents and no baggage is included. Now I have to pay extra for them, and I booked a ticket a higher price than what I could have find. Upon contacting customer service they offered no help, and no reimbursement of cancellation fees, neither offering to pay for bags. I feel cheated.

  • Awful app

    by Dm33

    Shows only daily prices for car rentals. Completely useless. No mention of weekly rate, taxes and fees. Can’t see the real price until your practically booking and given over all information.

  • Worst experience ever spend over a thousand because of this company

    by eddie laso

    I normally use them for any vacation I go on but I missed my flight on Saturday in lax going to Charlotte NC and when I got to the airport they said only see one ticket from Washington to Charlotte and could not see any other tickets so we had to purchase new tickets on top of this from some where else but kayak charged my bank account and reaching them was impossible because it was an computer speaking for them I left my number and still have not received a call back from them if it was not for my bank I would not have receive a refund so if you do not care to speak to actual customer service reps then use it

  • Some things are maddening

    by writingEachDay()

    I'd like to clarify upfront, I have NOT had any trouble at completing bookings using this app. I've booked thru it a couple times I think, even hotels and rentals. No issues thus far, thank you! Otherwise, I'll happily modify this review with some response and (hopefully) a fix or two. Sorry in advance I'm a bit cranky today with having to travel and attempting to use kayak again. I understand that this is a "free travel booking tool". However I don't believe for a second that just because the app is free, that Kayak is not compensated on the back end by the airlines or their ticket consolidators. Correct? So to be truthful, Kayak earns its wages from our purchases, I imagine. So again, this review has nothing to do with particular bugs or malfunctions as far as I can tell. Just some honest, albeit cranky, feedback. 1. It would be great if you could make the filter sliders a permanent fixture in preferences. The sliders are helpful. But it would be a HUGE help if we didn't have to manipulate so many sliders, so often. At least as an option for those of us that always have to fly specific times of day, always have preferred airports, durations, etc. 2. It would also be great if you could make a way to return to your last search from the home screen without losing all your filters. And having to readjust them all again. 3. And for cryin out loud, I had just typed out a nice long set of things to kindly suggest (in the app feedback option) and by habit, I swiped the screen down from the middle of screen (thinking I could hide the keyboard, a standard swipe gesture) and it swiped my feedback right off the page back to the account tab. And when I tapped on "send feedback" again, of course it was all gone and I had to retype. Sorry, traveling is often quite aggravating for people like us who have two sets of aging parents across the continent and are often having to fly in crisis mode to make hospital visits, etc. That's part of life. But kayak has been far too cumbersome for us to use regularly. Maybe for short round trips or one ways, for pleasure?. Never multi cities. Tho I love the multi city option, the sliders make me want to scream since we lose filter settings so easily. Man, as above, it would be INCREDIBLE if you could make them permanent preferences AS WELL AS adjustable, per search. This isn't part of my "review" but merely a feature request. A way to book sequential oneways in a single booking would be amazing, as oneways are often the best way to go. But by the time you finish the first booking, you have to start over with a new search for the next leg and likely lose the ticket you might've already "been looking at" because we all know, they go quick. Multiple bookings for sequential oneways is ridiculous. Somebody, somewhere has got to innovate. Let it be Kayak! And may it be a smashing success! Thanks so much for listening. And sorry again for crankypants. :.[ I'm a developer. And so I very much appreciate what you do.

  • Extra charges at check in not reflected in search result price

    by powderskier2019

    At checkin there was an extra hotel fee of $25 . This was not included in the price that you book. It was listed way down in the fine print.

  • Update

    by Mr_jsosa

    This is a great up! Shows me great deals and all however, when I’m looking for a deal for two, it ALWAYS resets to back to 1. Please update

  • terrible

    by Rputs

    I booked on the Kayak app for a hotel. Unknowingly, it transferred me to a scam where I got charged $400 for a room no one has record of. Mind you, I did all the booking on the kayak app, the orange header always remains and never left into my browser. Kayak customer service said it’s not their problem.

  • Watchlist keeps getting deleted

    by gghar

    After a recent update on the app my watchlist flights keep getting deleted. It used to keep them on there forever and I would have to refresh them every now and then. But it is really inconvenient now that it just deletes them and I don’t want to use this app anymore.

  • Awful

    by Sarah Cincinnati

    Your service is terrible

  • New update is horrible!

    by cutty636

    New update does away with airport terminal view. I emailed them about it and they said it will unlikely be fixed. The terminal view had step by step instructions for a quick navigation through airports as well as a good layout with all vendors listed in each concourse. Removing this was a bad decision.

  • Malas ofertas

    by Viteno

    Malos precios

  • My info

    by Superchax2

    Why do I HAVE to save my info in order to book. No thank you. I’ll book elsewhere

  • Some websites are scammers

    by T3x@sss

    Please check on the websites on your listing. Some of them (flightnetwork) listed at $727 when i clicked in to book. It turned out to be over $1500. Unacceptable practice on these types of websites. Great comparable pricing if everyone plays by the same rule. Take off the scammers please.

  • Does this have bundle search yet?

    by Jtesagain

    I don’t book flight or hotel solo. I do the bundle. Kayak doesn’t have that option.

  • Blackfriar

    by boatloversunite!

    Why isn’t the rate per night on the site?

  • Ruined by removing features

    by CaptainKnucklehead

    I used to love being able to see the total price (including taxes and fees) for the entire stay. Now it appears that I can’t see that, nor can I see the total for the trip or the daily total including taxes and fees. Someone made the terrible decision to “improve” the look of the app while sacrificing the things that made it stand out from the crowd. It’s awful now. I’ve used it for, I don’t know, almost 10 years, but I’m pretty much done with it. Sad :(

  • Rent a car

    by olia1127

    I get disappointed to rent a car through this app. It’s showed available cars it’s give you to reserve the car. Then I came to pick the car and it was not available. It happened twice. Please check availability all the time.

  • No professionalism. No customer service at all.

    by Franklinfraden

    I called customer service number because my booking has been cancelled and when I called asking why they said my card has been declined I try to explain that I called my bank and they said there’s no reason why the card should be declined and asked me to call them back which I did but they don’t let me explain myself, (kayak) they said there’s no supervisor in charge and the second time I called they hang up on me. What kind of customer service is that?

  • Waste of time

    by jasch08

    Shows me good deals on flights, takes me to site and they are all sold out. WHY list it if it’s sold out, won’t be using kayak for flights EVER again.

  • Crashes

    by IAmUsingThis

    Crashes upon activation. Can't use.

  • Not working for me

    by Angry1TC

    It may be me! I can’t figure out how to do a NEW search for a different city of departure.

  • 🤬 Do NOT BOOK ticket from KAYAK

    by @-",-@

    Few days ago I book the ticket from KAYAK and price on application was 600$ but my card was charged 648$ per ticket and I booked 3 tickets And KAYAK not respond for any changes on the price

  • Hacker Fair is a Scam

    by TruDat2019

    Enough said!

  • Avoid.

    by K.Mz

    I’ve been using kayak for years but after booking through kayak and getting redirected to some weird travel agency by the name of airfare.com and getting double charged and ripped off. Never again!

  • Getting worse

    by bbbdjkskbdos

    Apps is not what it use to be.

  • Disappointed🙁

    by beahumboldt

    You advertized a $166 fare, but when I clicked on it, it was nowhere to be found!

  • Disappointed

    by Ovibob

    Disappointed that Kayak showed me one price but when it rerouted me to Delta or United, i was given a higher fare. I also was not able to purchase 7 tickets at one time as the limit was 6. I don’t understand why there would be a limit. It should be in their best interest to allow customers to purchase as many as possible.

  • NoFunciona

    by carlis bautista

    No funciona

  • Mileage?? V

    by Get2CLT

    Why don’t the car rentals say if unlimited mileage is available or otherwise?

  • Stop asking me to turn on notifications

    by khad

    I already declined your prompt to turn on notifications. I don’t want notifications. Repeatedly asking every time I open the app is annoying and comes across as desperate. Just stop.

  • Bad advice

    by Westlake Mom

    I’ve been tracking flights from LA to Cabo for a couple of months. Kayak has been saying to wait. They are up another $80 to $487 and now they are saying to buy????