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Jack's

Jack's

Jack's Family Restaurants

Join the Jack’s family and download the app that loves ya back.

4.7 Ratings 2K+ Reviews 10K+ Downloads

Ratings & Reviews

Write a Review
  • Worth the wait! Dec 9, 2020

    By jasenao
    Been looking forward to the day Jack’s develops an app and the time is finally here! The app is easy to navigate in general, which is a must. You can earn points to redeem free food with each purchase and it racks up quickly. You are also given free rewards on certain occasions such as your birthday and upon joining. Hopefully even more random opportunities for free food are right around the corner too. I especially like that you can redeem points in multiple ways (it’s as easy as scanning the icon on your receipt!), in case something goes wrong or you forget to do so while physically at the restaurant. Being able to locate all Jack’s restaurants by map or list is a good perk too. We can even watch Jack’s commercials and read about the restaurant’s history through the app, along with looking at the menu at any time, including current featured promos. This will all get even better once ordering through the app is added, and it says it’s coming soon. Keep up the great work and thank you!
  • Apr 28, 2021

    By Lenda Gunter
    I really like Jack's. The people are nice, but I threw away my receipt that had my password on it and can no longer get into the app. It says "reset password" ; it says they will send me an email, but I never got one; tried several times. Maybe it is because I had to change phones; got a Samsung instead of an IPhone. What difference should that make.
  • A+ Location Feb 23, 2021

    By Aparker1990
    Always stop by on my way to work during the week!
  • It’s okay, needs work Jan 21, 2021

    By WillisnotFunny
    It works, but it’s not very user friendly, doesn’t have options to pick up in store/drive-thru/curbside. The store locator and the mobile ordering aren’t connected for some reason meaning you can’t select a store and start a mobile order that way. Gives you an “estimated time” rather than a notification when something is ready. The menu needs a place to add sauces, ketchup and other condiments, drinks need options for light or no ice etc. It’s okay when it works but needs a lot added to make it worth using more.
  • Scanners Mar 25, 2021

    By LadyT&OB
    So I scanned my receipt at the front counter with my phone thinking that it went through for my point but It didn’t Then I scanned the actual receipt and then earned my points they were earned immediately but I shouldn’t have to Scan at the counter and the receipt because what if I threw the receipt away assuming it worked at the counter so I just like to share my experiences thanks the app is getting better
  • Apr 30, 2021

    By Michelle Smith
    App is so easy to use. I usually just go thru the dt and buy my food and then just scan my qr code. Couldnt be simpler.
  • S May 4, 2021

    By d JH d
    I left Hardee’s because they kept taking drive thru orders. When I came in I was greeted and my order was taken immediately. Thanks for you great service 😉
  • Moving fast Mar 26, 2021

    By LadyBug FunFaces
    They had a long line thru drive thru and a lot of people in the restaurant but served the customers fastley. Great Custer service.
  • Mar 23, 2021

    By amanda clay
    I love the app it's easy to use...but u can only redeem one coupon per day and some coupons don't work at all...it needs some improvement
  • Love the app but..... Apr 15, 2021

    By JeffH57
    I signed up using my Apple ID and now the app wants me to sign in and I can’t. Can y’all do something about that. And the odd thing is that now it shows the ability to sign up with Facebook.
  • Worth the wait! Dec 9, 2020

    By jasenao
    Been looking forward to the day Jack’s develops an app and the time is finally here! The app is easy to navigate in general, which is a must. You can earn points to redeem free food with each purchase and it racks up quickly. You are also given free rewards on certain occasions such as your birthday and upon joining. Hopefully even more random opportunities for free food are right around the corner too. I especially like that you can redeem points in multiple ways (it’s as easy as scanning the icon on your receipt!), in case something goes wrong or you forget to do so while physically at the restaurant. Being able to locate all Jack’s restaurants by map or list is a good perk too. We can even watch Jack’s commercials and read about the restaurant’s history through the app, along with looking at the menu at any time, including current featured promos. This will all get even better once ordering through the app is added, and it says it’s coming soon. Keep up the great work and thank you!
  • Apr 28, 2021

    By Lenda Gunter
    I really like Jack's. The people are nice, but I threw away my receipt that had my password on it and can no longer get into the app. It says "reset password" ; it says they will send me an email, but I never got one; tried several times. Maybe it is because I had to change phones; got a Samsung instead of an IPhone. What difference should that make.
  • A+ Location Feb 23, 2021

    By Aparker1990
    Always stop by on my way to work during the week!
  • It’s okay, needs work Jan 21, 2021

    By WillisnotFunny
    It works, but it’s not very user friendly, doesn’t have options to pick up in store/drive-thru/curbside. The store locator and the mobile ordering aren’t connected for some reason meaning you can’t select a store and start a mobile order that way. Gives you an “estimated time” rather than a notification when something is ready. The menu needs a place to add sauces, ketchup and other condiments, drinks need options for light or no ice etc. It’s okay when it works but needs a lot added to make it worth using more.
  • Scanners Mar 25, 2021

    By LadyT&OB
    So I scanned my receipt at the front counter with my phone thinking that it went through for my point but It didn’t Then I scanned the actual receipt and then earned my points they were earned immediately but I shouldn’t have to Scan at the counter and the receipt because what if I threw the receipt away assuming it worked at the counter so I just like to share my experiences thanks the app is getting better
  • Apr 30, 2021

    By Michelle Smith
    App is so easy to use. I usually just go thru the dt and buy my food and then just scan my qr code. Couldnt be simpler.
  • S May 4, 2021

    By d JH d
    I left Hardee’s because they kept taking drive thru orders. When I came in I was greeted and my order was taken immediately. Thanks for you great service 😉
  • Moving fast Mar 26, 2021

    By LadyBug FunFaces
    They had a long line thru drive thru and a lot of people in the restaurant but served the customers fastley. Great Custer service.
  • Mar 23, 2021

    By amanda clay
    I love the app it's easy to use...but u can only redeem one coupon per day and some coupons don't work at all...it needs some improvement
  • Love the app but..... Apr 15, 2021

    By JeffH57
    I signed up using my Apple ID and now the app wants me to sign in and I can’t. Can y’all do something about that. And the odd thing is that now it shows the ability to sign up with Facebook.
  • Apr 29, 2021

    By Chad Littleton
    Hot garbage. If I order through the app, I don't get my rewards. So basically, I can order ahead or get rewards. App crashes frequently as well. Worst designed fast food app ever.
  • Mar 25, 2021

    By tyler galvez
    Used it to order ahead and the restaurant said they never received it never got a refund had to place the order again paid twice for 1 order still hasnt been resolved after multiple attempts i have lots of fast food apps this one was very displeased with wont be doing it again so beware when attempting this service at jacks
  • Still needs work Apr 3, 2021

    By Kobsan
    This app tends to lock up and will not save my nearby Jack’s for future use. When I tried to place an order via the app, it crashed and told me to call the store. And this app really tries to force me to use my Facebook account to sign in for rewards. And I may not want to do that. This app is clunky and buggy and locks up and crashes. Think I will wait for improvement before I try using this app
  • May 7, 2021

    By Tracy Parker
    It's stupid that the coupon was for a free big jack with reg frie and reg drink but when I ordered large drink and reg frie the coupon would not work. I would think spending more then required would be appreciated
  • Mar 26, 2021

    By Nathan Wade
    They send out notifications but you. An only read one line of what it says. When you go to the app, there is no way to read the whole notification. What's the point Jacks? Fix your app.
  • Won’t work Dec 21, 2020

    By Booneyshouse
    I tried to put my phone number in numerous times and it kept stating that number is already taken so it’s useless for me if it won’t accept my number for text messages I have had the same number for years was hoping this was gonna work since I live near & do a lot of business with Jack’s restaurant
  • Mar 26, 2021

    By Dale Krebs
    I like eating at Jack's, but this app was built by amateurs. Just today alone, I've gotten 6 notifications from the app. I turned notifications off for the app at still pushed tgru.
  • Mar 17, 2021

    By EJ Tho
    The online app will not let me pay for my food. I have tired several different cards and none of them will process.
  • “Oops You’re Not Old Enough” Jan 14, 2021

    By agwin27
    I tried using the regular sign up as well as the sign up with Apple option and both give me a bug where it says that I am too young to use the app per terms and conditions. The app never asks for my age either, which is odd. Please fix this bug.
  • Mar 21, 2021

    By Summer LaShae
    This app has yet to allow me to redeem any of my rewards points. So disappointing.

No reviews available

No reviews available

  • Worth the wait! Dec 9, 2020

    By jasenao
    Been looking forward to the day Jack’s develops an app and the time is finally here! The app is easy to navigate in general, which is a must. You can earn points to redeem free food with each purchase and it racks up quickly. You are also given free rewards on certain occasions such as your birthday and upon joining. Hopefully even more random opportunities for free food are right around the corner too. I especially like that you can redeem points in multiple ways (it’s as easy as scanning the icon on your receipt!), in case something goes wrong or you forget to do so while physically at the restaurant. Being able to locate all Jack’s restaurants by map or list is a good perk too. We can even watch Jack’s commercials and read about the restaurant’s history through the app, along with looking at the menu at any time, including current featured promos. This will all get even better once ordering through the app is added, and it says it’s coming soon. Keep up the great work and thank you!
  • A+ Location Feb 23, 2021

    By Aparker1990
    Always stop by on my way to work during the week!
  • Apr 30, 2021

    By Michelle Smith
    App is so easy to use. I usually just go thru the dt and buy my food and then just scan my qr code. Couldnt be simpler.
  • S May 4, 2021

    By d JH d
    I left Hardee’s because they kept taking drive thru orders. When I came in I was greeted and my order was taken immediately. Thanks for you great service 😉
  • Moving fast Mar 26, 2021

    By LadyBug FunFaces
    They had a long line thru drive thru and a lot of people in the restaurant but served the customers fastley. Great Custer service.
  • Another morning stop. Feb 5, 2021

    By jojo2892
    Another morning stopping to get my coffee and biscuit, delicious and coffee is perfect as always (:
  • May 4, 2021

    By Sheree Ford
    Enjoyed signing up but WHERE IS THE MENU. CAN YOU NOT LOOK AT IT WITHOUT PLACING AN ORDER?
  • Apr 10, 2021

    By Christy Barron
    Easy to use and so beneficial savings!
  • This app is wonderful but needs some help. Dec 14, 2020

    By Karan Mcdogal
    The app needs help but other than that it’s good.
  • Apr 10, 2021

    By Jo Ann Watson
    Although i had a couple of off experiences when they first opened, seems all good now.
  • Apr 28, 2021

    By Lenda Gunter
    I really like Jack's. The people are nice, but I threw away my receipt that had my password on it and can no longer get into the app. It says "reset password" ; it says they will send me an email, but I never got one; tried several times. Maybe it is because I had to change phones; got a Samsung instead of an IPhone. What difference should that make.
  • Mar 23, 2021

    By amanda clay
    I love the app it's easy to use...but u can only redeem one coupon per day and some coupons don't work at all...it needs some improvement
  • Love the app but..... Apr 15, 2021

    By JeffH57
    I signed up using my Apple ID and now the app wants me to sign in and I can’t. Can y’all do something about that. And the odd thing is that now it shows the ability to sign up with Facebook.
  • Mar 26, 2021

    By Jonne Phillips
    Jacks in Hueytown needs more friendly people. They do not give you receipts unless you ask for them. This morning I went by and no receipt so no rewards. SAD!!!!!
  • Mar 26, 2021

    By Rich Zuckett
    Needs some improvement but it's a start.
  • 10:30 brunch Apr 13, 2021

    By Guide13
    Food hot and fresh. Spicy chicken sandwich, not spicy and 1 pickle slice nothing else 2/5. BLT excellent 5/5. Fries were good, but had no seasoning 3/5. Tea was good 4.5/5. We will come back.
  • Morgan rd Jack’s is awful Apr 30, 2021

    By Kingofbham
    Terrible
  • It’s okay, needs work Jan 21, 2021

    By WillisnotFunny
    It works, but it’s not very user friendly, doesn’t have options to pick up in store/drive-thru/curbside. The store locator and the mobile ordering aren’t connected for some reason meaning you can’t select a store and start a mobile order that way. Gives you an “estimated time” rather than a notification when something is ready. The menu needs a place to add sauces, ketchup and other condiments, drinks need options for light or no ice etc. It’s okay when it works but needs a lot added to make it worth using more.
  • Scanners Mar 25, 2021

    By LadyT&OB
    So I scanned my receipt at the front counter with my phone thinking that it went through for my point but It didn’t Then I scanned the actual receipt and then earned my points they were earned immediately but I shouldn’t have to Scan at the counter and the receipt because what if I threw the receipt away assuming it worked at the counter so I just like to share my experiences thanks the app is getting better
  • Odenville Al Jacks Apr 19, 2021

    By Lt. Col. John W. Inzer
    Order 2 large teas- 1 sweet & 1 half sweet/ half unsweet. First handed me a regular drink. Repeated my order & when handed two large drinks I asked which was half sweet. She didn’t know but was sure drinks were correct now. Got home & one was a Coke!
  • Where’s my location to order? Dec 20, 2020

    By Jbnkmac
    App sees the restaurant under locations, but says it doesn’t exist under menu or order. Kinda disappointed.
  • Feb 9, 2021

    By J Moses
    (11.18.20) App doesn't work. It finds my location automatically but when I got to order, it asks me to choose a location. When I type in my location, it says there is not one found. But...they make sure to get all of your information beforehand. (02.09.21 UPDATE): Thank you for replying. The app has been update a few times since and it works just fine. I have revised my rating. Your prices are still too high for the food given.
  • Include Apple Pay Jan 30, 2021

    By Drake685379
    I don’t feel comfortable entering my payment information into multiple apps. Please include Apple Pay.
  • Local residents Feb 23, 2021

    By Happy street happy me
    This time our salad was good. Last visit our hamburgers were cold.
  • Still needs work Apr 3, 2021

    By Kobsan
    This app tends to lock up and will not save my nearby Jack’s for future use. When I tried to place an order via the app, it crashed and told me to call the store. And this app really tries to force me to use my Facebook account to sign in for rewards. And I may not want to do that. This app is clunky and buggy and locks up and crashes. Think I will wait for improvement before I try using this app
  • Mar 26, 2021

    By Nathan Wade
    They send out notifications but you. An only read one line of what it says. When you go to the app, there is no way to read the whole notification. What's the point Jacks? Fix your app.
  • Mar 26, 2021

    By Dale Krebs
    I like eating at Jack's, but this app was built by amateurs. Just today alone, I've gotten 6 notifications from the app. I turned notifications off for the app at still pushed tgru.
  • Failed to enroll Nov 15, 2020

    By Joyous312
    I entered my name, email and phone number - pretty much standard. I tapped “Submit” and got a message, “Oops, you’re too young to join the rewards program.” Bizarre since I was never ask for my birth date.
  • Again out of something Feb 14, 2021

    By Bill Hullett
    Out of honey mustard sauce.
  • No ApplePay! Apr 23, 2021

    By Vacqueyras
    Don’t like having to enter CC information to begin with, but I went ahead and created an account with preferred CC. When I placed the order, I still had to enter the CC security code. Would not have to do that with ApplePay. App doesn’t provide the order number either, had to check email for that.
  • Apr 29, 2021

    By Chad Littleton
    Hot garbage. If I order through the app, I don't get my rewards. So basically, I can order ahead or get rewards. App crashes frequently as well. Worst designed fast food app ever.
  • Mar 25, 2021

    By tyler galvez
    Used it to order ahead and the restaurant said they never received it never got a refund had to place the order again paid twice for 1 order still hasnt been resolved after multiple attempts i have lots of fast food apps this one was very displeased with wont be doing it again so beware when attempting this service at jacks
  • May 7, 2021

    By Tracy Parker
    It's stupid that the coupon was for a free big jack with reg frie and reg drink but when I ordered large drink and reg frie the coupon would not work. I would think spending more then required would be appreciated
  • Won’t work Dec 21, 2020

    By Booneyshouse
    I tried to put my phone number in numerous times and it kept stating that number is already taken so it’s useless for me if it won’t accept my number for text messages I have had the same number for years was hoping this was gonna work since I live near & do a lot of business with Jack’s restaurant
  • Mar 17, 2021

    By EJ Tho
    The online app will not let me pay for my food. I have tired several different cards and none of them will process.
  • “Oops You’re Not Old Enough” Jan 14, 2021

    By agwin27
    I tried using the regular sign up as well as the sign up with Apple option and both give me a bug where it says that I am too young to use the app per terms and conditions. The app never asks for my age either, which is odd. Please fix this bug.
  • Mar 21, 2021

    By Summer LaShae
    This app has yet to allow me to redeem any of my rewards points. So disappointing.
  • Still some bugs Dec 7, 2020

    By $&@:)
    Trying to sign up but when asks for my number it says the number is taken. So it won’t let me go any further. Deleting the app and hope it’s fixed later.
  • Need better customer service Mar 25, 2021

    By Sleeplessnseattle
    Legit only said the total of order - I asked if I could get ranch and received no reply. I thanked her and she said nothing back. Y’all need Brenda at the window or to teach all employees how to treat customers.
  • Can’t order because unable to search for restaurant Nov 11, 2020

    By 4726448583
    Created account and set nearest restaurant as fav. But when I start an order it still asks for city/zip, then returns no results. Location enabled, latest iOS.

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