Facebook_pixel
Informed Delivery®

Informed Delivery®

United States Postal Service®

Access Informed Delivery® tools to track & scan packages on the go.

3.1 Ratings 13K+ Reviews 1M+ Downloads

Ratings & Reviews

Write a Review
  • Apr 9, 2021

    By Apryl Campbell
    I love going to the website... but for some reason when I type my user name and password into this app it's saying, unable to process request... I've tried several times and that error message just pops up... I have the highest speed internet, and everything else of mine online or on my phone is working fine... i dont understand what's up with that???
  • Just what I’ve been waiting for! May 27, 2018

    By Lizoliz
    Was waiting in line at my local post office when I saw the advertisement for Informed Delivery. I couldn’t believe it... I’ve always wanted to know what snail mail was coming and with this app, I finally know plus the added bonus of tracking packages. I was notified via this app that a package I was expecting, label was created. This info came way before the shipper notified me with the tracking number. Awesome sauce! This is a great little app and does what it says and the signup process was pretty easy and straightforward. There’s also an option within the app to notify the post office is you did not receive a piece of mail they indicated was coming to you. Thank you Postal Service for a great app. I’ve only been using this app for less than a week and my mail has been on point with what “ID” said was coming. I highly recommend that everyone get this app. Some have written reviews regarding trouble or errors with this app and I hope their issues have been or are in the process of being resolved; with this in mind, I still highly recommend this app because simply knowing what is coming offers a piece of mind when you expecting important mail.
  • Have ID FOR > one year. LOVE IT! Jun 18, 2019

    By yorkydee
    I’ve had Informed Delivery for over a year now and love it. The email delivery works great so now I’m getting the app. Don’t believe all the negative reviews. I truly believe the writers expect to much. I never had a glitch until yesterday. I did not get an ID email yesterday or today. Figure the USPS computers are having a problem and it will be fixed quickly. People get so unnecessarily upset when anything goes a little haywire in their life and jump quickly to post angry reviews. I’ve had NO PROBLEMS in the last full year that I’ve had the service. I even caught a temporary mailman lying about package delivery to my home. Said I was not home so he left note on my door. That was a lie. We were both home all day and the front door was open. My four dogs would fave gone crazy if the mail truck pulled up. Turned out that he was a new employee and didn’t deliver to our whole street that day. THIS WAS NOT THE FAULT OF THE INFORMED DELIVERY SERVICE. But the service is responsible for catching the guy in a lie. Lolol. I love this service!
  • Apr 30, 2021

    By Elliot Mendelson
    Glitchy install. Like others, I had issues with the text to confirm during setup. Fixed by going into settings, apps, selecting thr informed delivery app, and clearing the data. Setup went without a hitch after that. More convenient than having to keep logging on through the web. So, I'll give it 5 stars for the convenience, in spite of the hiccups during install.
  • The reviews are misleading Oct 18, 2018

    By jensantob
    The reviews are horribly misleading, the reviews are on the quality of the USPS and not the app itself. First the security questions that are needed to verify you so you are the owner of the mailbox and not seeing your exes mail are driven by a third party that is used by many company’s because said company’s shouldn’t know you. I get questions that I can’t sometimes answer but if there is not a lot of data on you the questions are harder ! Second, NOT every single piece can be scanned, it’s clearly told to you everyday. You should still check your mail! Third, the app doesn’t drive the service. Fourth, If you have issues please call customer service it’s an issue with your address and you ! I’ve been using the service and app and the website version for awhile , it works fine . It’s not how I check my mail but it’s nice to know some things. Most issues are surrounding the service itself and lack of understanding.
  • Apr 11, 2021

    By Nicole Huffman
    Well I downloaded the app and can't even log in. It says it needs to send a verification text but it hasn't come through yet. I've tried twice. So I sure hope it's fixed before the deadline of when the online ends I guess. Since the app will be the only way to use the informed delivery I guess. That's what my email said.
  • I LOVE, LOVE, LOVE this app! Jul 5, 2019

    By AppleMartini5
    I downloaded this app, in order to have a certified letter redelivered, little did I know, how awesome it turned out to be. My mailbox is down the street from my house, to where I can not even see the mailboxes! This app informs me, via pictures even, of the mail I will be receiving, that day, or had earlier that week and or any packages that might be delivered, later in the week!! It gives me an option to immediately notify the USPS, if said items were NOT actually delivered,...,or are now missing?! My mail carrier, Brenda, is awesome and is always on top of any issues myself and or fellow neighbors may encounter. I’m telling everyone I know, to download this app, both my daughters have done so already, one lives in NYC and her experiences w the USPS has not been joyful, lots of “stolen?” items, from her apartment complex. This app will allow her to see if items are due to arrive and or were “actually” delivered!
  • Apr 13, 2021

    By Eric Guillory
    Great app. It lets me know what mail and packages I'm getting that day, before the mail even runs. It gives me peace of mind and helps stop mail theft. This app is really helpful for letting me know what mail to look for on that day. That way, since I know what's coming, it's easier for me to report mail theft when the mail it shows should be in my mailbox isn't there after the mail has been delivered later that day. Highly recommend. 5 stars all the way. Download now. Trust me. It's all good.
  • Apr 10, 2021

    By Alastair Carter
    Please don't discontinue this app. With Informed Delivery you stay signed in, so all I have to do is open the app to see what mail is coming. With the USPS Mobile app you need to click through 5 or 6 operations to see your arriving mail, even with your password saved on Chrome. That's a major pain! Please do not discontinue the stand-alone Informed Delivery app.
  • It does what it’s supposed to... Sep 16, 2018

    By Eej
    I’m actually not quite sure why this app has such a low rating and I’m not about to read everyone else’s long, drawn out reviews. The app does EXACTLY what it says it’s supposed to do. My only complaint is that the app doesn’t offer Push Notifications or Touch ID and/or Face ID support. Beyond that, at times the post office can get mail deliveries wrong. They’re not perfect. Sometimes the service doesn’t have an image available or it misses a piece entirely. That doesn’t bother me that much (since before Informed Delivery you didn’t know until it made it to your mailbox). The app is simply a viewer of whatever gets loaded to the informed delivery service itself. If the app doesn’t show you that you have mail coming, then it won’t show up on the website either. You can’t expect MORE from an app than what it’s supposed to deliver. Five stars from me.
  • Apr 9, 2021

    By Apryl Campbell
    I love going to the website... but for some reason when I type my user name and password into this app it's saying, unable to process request... I've tried several times and that error message just pops up... I have the highest speed internet, and everything else of mine online or on my phone is working fine... i dont understand what's up with that???
  • Just what I’ve been waiting for! May 27, 2018

    By Lizoliz
    Was waiting in line at my local post office when I saw the advertisement for Informed Delivery. I couldn’t believe it... I’ve always wanted to know what snail mail was coming and with this app, I finally know plus the added bonus of tracking packages. I was notified via this app that a package I was expecting, label was created. This info came way before the shipper notified me with the tracking number. Awesome sauce! This is a great little app and does what it says and the signup process was pretty easy and straightforward. There’s also an option within the app to notify the post office is you did not receive a piece of mail they indicated was coming to you. Thank you Postal Service for a great app. I’ve only been using this app for less than a week and my mail has been on point with what “ID” said was coming. I highly recommend that everyone get this app. Some have written reviews regarding trouble or errors with this app and I hope their issues have been or are in the process of being resolved; with this in mind, I still highly recommend this app because simply knowing what is coming offers a piece of mind when you expecting important mail.
  • Have ID FOR > one year. LOVE IT! Jun 18, 2019

    By yorkydee
    I’ve had Informed Delivery for over a year now and love it. The email delivery works great so now I’m getting the app. Don’t believe all the negative reviews. I truly believe the writers expect to much. I never had a glitch until yesterday. I did not get an ID email yesterday or today. Figure the USPS computers are having a problem and it will be fixed quickly. People get so unnecessarily upset when anything goes a little haywire in their life and jump quickly to post angry reviews. I’ve had NO PROBLEMS in the last full year that I’ve had the service. I even caught a temporary mailman lying about package delivery to my home. Said I was not home so he left note on my door. That was a lie. We were both home all day and the front door was open. My four dogs would fave gone crazy if the mail truck pulled up. Turned out that he was a new employee and didn’t deliver to our whole street that day. THIS WAS NOT THE FAULT OF THE INFORMED DELIVERY SERVICE. But the service is responsible for catching the guy in a lie. Lolol. I love this service!
  • Apr 30, 2021

    By Elliot Mendelson
    Glitchy install. Like others, I had issues with the text to confirm during setup. Fixed by going into settings, apps, selecting thr informed delivery app, and clearing the data. Setup went without a hitch after that. More convenient than having to keep logging on through the web. So, I'll give it 5 stars for the convenience, in spite of the hiccups during install.
  • The reviews are misleading Oct 18, 2018

    By jensantob
    The reviews are horribly misleading, the reviews are on the quality of the USPS and not the app itself. First the security questions that are needed to verify you so you are the owner of the mailbox and not seeing your exes mail are driven by a third party that is used by many company’s because said company’s shouldn’t know you. I get questions that I can’t sometimes answer but if there is not a lot of data on you the questions are harder ! Second, NOT every single piece can be scanned, it’s clearly told to you everyday. You should still check your mail! Third, the app doesn’t drive the service. Fourth, If you have issues please call customer service it’s an issue with your address and you ! I’ve been using the service and app and the website version for awhile , it works fine . It’s not how I check my mail but it’s nice to know some things. Most issues are surrounding the service itself and lack of understanding.
  • Apr 11, 2021

    By Nicole Huffman
    Well I downloaded the app and can't even log in. It says it needs to send a verification text but it hasn't come through yet. I've tried twice. So I sure hope it's fixed before the deadline of when the online ends I guess. Since the app will be the only way to use the informed delivery I guess. That's what my email said.
  • I LOVE, LOVE, LOVE this app! Jul 5, 2019

    By AppleMartini5
    I downloaded this app, in order to have a certified letter redelivered, little did I know, how awesome it turned out to be. My mailbox is down the street from my house, to where I can not even see the mailboxes! This app informs me, via pictures even, of the mail I will be receiving, that day, or had earlier that week and or any packages that might be delivered, later in the week!! It gives me an option to immediately notify the USPS, if said items were NOT actually delivered,...,or are now missing?! My mail carrier, Brenda, is awesome and is always on top of any issues myself and or fellow neighbors may encounter. I’m telling everyone I know, to download this app, both my daughters have done so already, one lives in NYC and her experiences w the USPS has not been joyful, lots of “stolen?” items, from her apartment complex. This app will allow her to see if items are due to arrive and or were “actually” delivered!
  • Apr 13, 2021

    By Eric Guillory
    Great app. It lets me know what mail and packages I'm getting that day, before the mail even runs. It gives me peace of mind and helps stop mail theft. This app is really helpful for letting me know what mail to look for on that day. That way, since I know what's coming, it's easier for me to report mail theft when the mail it shows should be in my mailbox isn't there after the mail has been delivered later that day. Highly recommend. 5 stars all the way. Download now. Trust me. It's all good.
  • Apr 10, 2021

    By Alastair Carter
    Please don't discontinue this app. With Informed Delivery you stay signed in, so all I have to do is open the app to see what mail is coming. With the USPS Mobile app you need to click through 5 or 6 operations to see your arriving mail, even with your password saved on Chrome. That's a major pain! Please do not discontinue the stand-alone Informed Delivery app.
  • It does what it’s supposed to... Sep 16, 2018

    By Eej
    I’m actually not quite sure why this app has such a low rating and I’m not about to read everyone else’s long, drawn out reviews. The app does EXACTLY what it says it’s supposed to do. My only complaint is that the app doesn’t offer Push Notifications or Touch ID and/or Face ID support. Beyond that, at times the post office can get mail deliveries wrong. They’re not perfect. Sometimes the service doesn’t have an image available or it misses a piece entirely. That doesn’t bother me that much (since before Informed Delivery you didn’t know until it made it to your mailbox). The app is simply a viewer of whatever gets loaded to the informed delivery service itself. If the app doesn’t show you that you have mail coming, then it won’t show up on the website either. You can’t expect MORE from an app than what it’s supposed to deliver. Five stars from me.
  • Apr 10, 2021

    By brittany jahn
    Love the informed delivery but when I got the message that I wouldn't be able to view my account online anymore and had to download the app I didn't mind. However, the app doesn't work. It won't let me sign in with my user name and password so I created a new account and it still won't let me login. Keeps telling me there's an error. So looks like the app is no good and pretty soon the web browser version won't work so there goes something pretty great. Disappointing.
  • Apr 27, 2021

    By Derrick Wright
    This app can't even send a verification text. I log in with my username and password, but for some reason it wants to send a verification text. I typed my phone number in the box and hit send, and I immediately get "unable to process request." The funny thing is that I received a text, but the app is not interested in using that text to actually verify my phone number. It seems like it could be a cool app if it would actually work.
  • Quit working Aug 22, 2018

    By Wilfordv
    Foe a week it worked great, is notified me, correctly, of my mail and a package, that I wasn't expecting for three more days. Then on Saturday it showed no mail. I had become used to it being correct, so I didn't check the box. Again on Monday it showed no mail. I didn't check again, because I trusted it. Last night I decided to check if the local free advertiser paper was in. It showed junk mail except for flyers and that little paper. I opened the box, and, it was full. There were two days worth of mail in there. The app missed it all. There were three letters on bottom, then some flyers, then two more letters and some junk letters, then some more flyers and the advertiser . I know it was two days worth, because, our mailman always puts the good mail in first, then the junk. There were two layers of mail. Thus, two days of missed mail. I would say, that anything that has to be double checked is worthless. So I give it one star. Update: It showed I had 2 pieces of mail, but there was only one. It showed the same one twice. Now it indicates mail and the number, but no pic. It also does the same thing on the browser console on my laptop, so it is not a fluke.
  • Recent bugs Oct 1, 2020

    By Alohababy
    It was pretty accurate until a few days ago when I opened it to find that even though I checked to keep me logged in, I wasn’t. When I attempted to put in my login, neither my ID nor my password were visible as I typed in the letters. When I try to log in, I get a message telling me that my login is incorrect. I’m still getting emails even though the app appears not to be available, so I hesitate to uninstall and reinstall the app or to create a new account. Update: In desperation, I decided to create a new account. I went through the process with a new ID and a new password, but I am still getting no visible information when I try to login, and when I try to use the new ID and password, I am again being told it is invalid. Now I’m not sure if I will be getting the emails associated with my new account or my old account or both or not. You also might want to rethink your security questions. The questions are all directed at having favorite answers to give. I don’t have favorites. Give more variety of questions that can apply to all people without the divulging private information. The app and emails were great while they were asking. Please fix them.
  • Apr 26, 2021

    By Brian Howard
    This used to be a good app but now all it does it take you to the USPS website and I never get notifications of incoming mail. If I wanted to use a browser to log into their website I don't need a useless app to do it. It was much better a few months ago and didn't use a browser to log in. There doesn't seem to be a way to save your login info anymore either so you have to enter it it every time which is a pain. They completely removed this app from the Microsoft Windows 10 Store too so I don't get notifications on my PC anymore either. They either need to go back to the way it was or remove this useless garbage.
  • Would be more useful if you could stay logged in Jan 18, 2020

    By Cat999
    This app has the potential to be very useful but it suffers from some major issues. Primarily it is frequently inaccurate and there are no images of the mail far too often. The other problem that detracts from it’s usefulness are frequent and explicable logouts. One day it works fine on IOS with either touch or face recognition and then the next day neither works and you have to manually log in again. Then it works for a few days, then back to the log in. This detracts significantly from the app because I don’t carry a list of passwords around with me, relying instead on the biometrics as I’m sure most people do. Fix these issues and maybe you’ll have a decent app. As it stands now - not so much.
  • Apr 19, 2021

    By Charles Niski
    Unable to complete the request. That's all I ever get when I try to log in with the app. I love the concept of informed delivery. I check it on the website daily. The app would be a super convenient upgrade--if it would let me log in. Never had a problem with the website.
  • Garbage customer service Apr 12, 2019

    By Poor Rich
    Typical of USPS, horrible nightmare service! Now instead of crappy service at their postal locations now you get crappy frustrating online service as well! Trying to log in, it disabled my account and was unable to unlock it as they don’t offer ways to. Attempted to email an issue complaint through my cellphone but website designed so poorly that I can’t access the “send” button to email them after numerous attempts of retyping. Tried using the customer service automated phone number and almost lost my mind! The automated helper is so frustrating as it cannot understand any of my voice prompts and keeps erroneously repeating what it though I said. They phone prompts offer no quick link to the operator so you have to suffer through the voice prompts over and over. It gets them wrong every time!!!! Attempted 3 more times until it said that they were closed! I almost smashed my phone! USPS I really hate you! Please stop trying to ever do anything and just outsource to competent companies already!
  • May 2, 2021

    By david pᴉʌɐp
    This app sucks! I can't even log in. I enter the correct verification code and it goes back to the log in screen and the blue circle just keeps spinning. I waited 5 minutes!!!! What was wrong with just using the website? If it's not broken don't fix it!!!!
  • I can’t get help otherwise I might rate better. Dec 22, 2017

    By SattireSam
    For years I’ve been trying to use this service. When I put my address in it tells me I’m not eligible to use it yet and to check back at the later date. However- if I put in my neighbors address it says “CONGRATS! Blah blah. Continue to register for an account?!” The neighbors house is close enough to me that I can stick my hand out of the window and touch their house. So there is no way that they’re actually eligible and I’m not. It’s not like it’s a utility or something. The mailman could probably stand on their porch and throw my mail to me it’s so close. But any time I’ve tried to engage some sort of customer service or support, it’s a huge failure. All they know is “we have no control over eligibility. You’ll have to wait until Your address is eligible!” IT IS ELIGIBLE. ITS AN ERROR. ugh! I’m disabled and use this service constantly with FedEx and UPS. I need this to work. I’ve been paying more to use FedEx and UPS when shopping or shipping for this exact reason.

No reviews available

No reviews available

  • Just what I’ve been waiting for! May 27, 2018

    By Lizoliz
    Was waiting in line at my local post office when I saw the advertisement for Informed Delivery. I couldn’t believe it... I’ve always wanted to know what snail mail was coming and with this app, I finally know plus the added bonus of tracking packages. I was notified via this app that a package I was expecting, label was created. This info came way before the shipper notified me with the tracking number. Awesome sauce! This is a great little app and does what it says and the signup process was pretty easy and straightforward. There’s also an option within the app to notify the post office is you did not receive a piece of mail they indicated was coming to you. Thank you Postal Service for a great app. I’ve only been using this app for less than a week and my mail has been on point with what “ID” said was coming. I highly recommend that everyone get this app. Some have written reviews regarding trouble or errors with this app and I hope their issues have been or are in the process of being resolved; with this in mind, I still highly recommend this app because simply knowing what is coming offers a piece of mind when you expecting important mail.
  • Have ID FOR > one year. LOVE IT! Jun 18, 2019

    By yorkydee
    I’ve had Informed Delivery for over a year now and love it. The email delivery works great so now I’m getting the app. Don’t believe all the negative reviews. I truly believe the writers expect to much. I never had a glitch until yesterday. I did not get an ID email yesterday or today. Figure the USPS computers are having a problem and it will be fixed quickly. People get so unnecessarily upset when anything goes a little haywire in their life and jump quickly to post angry reviews. I’ve had NO PROBLEMS in the last full year that I’ve had the service. I even caught a temporary mailman lying about package delivery to my home. Said I was not home so he left note on my door. That was a lie. We were both home all day and the front door was open. My four dogs would fave gone crazy if the mail truck pulled up. Turned out that he was a new employee and didn’t deliver to our whole street that day. THIS WAS NOT THE FAULT OF THE INFORMED DELIVERY SERVICE. But the service is responsible for catching the guy in a lie. Lolol. I love this service!
  • Apr 30, 2021

    By Elliot Mendelson
    Glitchy install. Like others, I had issues with the text to confirm during setup. Fixed by going into settings, apps, selecting thr informed delivery app, and clearing the data. Setup went without a hitch after that. More convenient than having to keep logging on through the web. So, I'll give it 5 stars for the convenience, in spite of the hiccups during install.
  • The reviews are misleading Oct 18, 2018

    By jensantob
    The reviews are horribly misleading, the reviews are on the quality of the USPS and not the app itself. First the security questions that are needed to verify you so you are the owner of the mailbox and not seeing your exes mail are driven by a third party that is used by many company’s because said company’s shouldn’t know you. I get questions that I can’t sometimes answer but if there is not a lot of data on you the questions are harder ! Second, NOT every single piece can be scanned, it’s clearly told to you everyday. You should still check your mail! Third, the app doesn’t drive the service. Fourth, If you have issues please call customer service it’s an issue with your address and you ! I’ve been using the service and app and the website version for awhile , it works fine . It’s not how I check my mail but it’s nice to know some things. Most issues are surrounding the service itself and lack of understanding.
  • I LOVE, LOVE, LOVE this app! Jul 5, 2019

    By AppleMartini5
    I downloaded this app, in order to have a certified letter redelivered, little did I know, how awesome it turned out to be. My mailbox is down the street from my house, to where I can not even see the mailboxes! This app informs me, via pictures even, of the mail I will be receiving, that day, or had earlier that week and or any packages that might be delivered, later in the week!! It gives me an option to immediately notify the USPS, if said items were NOT actually delivered,...,or are now missing?! My mail carrier, Brenda, is awesome and is always on top of any issues myself and or fellow neighbors may encounter. I’m telling everyone I know, to download this app, both my daughters have done so already, one lives in NYC and her experiences w the USPS has not been joyful, lots of “stolen?” items, from her apartment complex. This app will allow her to see if items are due to arrive and or were “actually” delivered!
  • Apr 13, 2021

    By Eric Guillory
    Great app. It lets me know what mail and packages I'm getting that day, before the mail even runs. It gives me peace of mind and helps stop mail theft. This app is really helpful for letting me know what mail to look for on that day. That way, since I know what's coming, it's easier for me to report mail theft when the mail it shows should be in my mailbox isn't there after the mail has been delivered later that day. Highly recommend. 5 stars all the way. Download now. Trust me. It's all good.
  • Apr 10, 2021

    By Alastair Carter
    Please don't discontinue this app. With Informed Delivery you stay signed in, so all I have to do is open the app to see what mail is coming. With the USPS Mobile app you need to click through 5 or 6 operations to see your arriving mail, even with your password saved on Chrome. That's a major pain! Please do not discontinue the stand-alone Informed Delivery app.
  • It does what it’s supposed to... Sep 16, 2018

    By Eej
    I’m actually not quite sure why this app has such a low rating and I’m not about to read everyone else’s long, drawn out reviews. The app does EXACTLY what it says it’s supposed to do. My only complaint is that the app doesn’t offer Push Notifications or Touch ID and/or Face ID support. Beyond that, at times the post office can get mail deliveries wrong. They’re not perfect. Sometimes the service doesn’t have an image available or it misses a piece entirely. That doesn’t bother me that much (since before Informed Delivery you didn’t know until it made it to your mailbox). The app is simply a viewer of whatever gets loaded to the informed delivery service itself. If the app doesn’t show you that you have mail coming, then it won’t show up on the website either. You can’t expect MORE from an app than what it’s supposed to deliver. Five stars from me.
  • Apr 8, 2021

    By Todd Kennelly
    A great app in a terrific service and wouldn't you know DeJoy is removingthe app in Sept.... He's doing everything possible to kill the USPS. I'm glad I still get the emails showing me the same information this app does, but the app is just a little bit better, and more useful... and that's why they're going to kill it. #SaveUSPS #FireDeJoy
  • Apr 30, 2021

    By Yuu W.
    Extremely Handy! *DO NOT GET RID OF THIS APP!* Informed Delivery is SO MUCH BETTER than USPS Mobile! I don't need & won't use all of the functionality in USPS Mobile app every day like I do with Informed Delivery. USPS Mobile is horrible.. Like a downsized webview. I have to re-login to the Informed Delivery section every single time. Please, please, please let us continue using Informed Delivery!
  • Great app if dont excpect too much May 15, 2018

    By Machine Reborn
    Great for basic info from your post office, Informed Delivery! Find out whats is expected to be delivered in your mailbox for the current day, with a pic of each mail piece before it gets there. So if you wait for a payroll check every week or similar that keeps you waiting on the carrier...this is your simple answer!! Very useful n helpful for thr advance notice, by email, through app or by text i believe as well with opt out/in choices for your needs. Registration was easy for myself (done at 2 different addresses) after move n both no issues. Sometimes app itself crashes upon opening or in middle of session but not excessivently...at all!!! Just reopen it, its technology it happens... Oh ya and dont forget The USPS is also a government branch which as of late many government braches are suffering in their reputation. Although i must say where im at all my interactions with carriers etc are pleasant. The retail store post offices could use a bump in positivity...oh n the 800 # call in just is dire in all areas of their CSR. Lastly, as i stated this app is quite good for consistant heads up daily 4 basic info from your local post offices on the activity of the day for our convenience. Hope this helps clarify any other reviews if was needed. Thanks!!!
  • Knowledge is better Jan 21, 2021

    By txpammy
    Good site. I am able to see letters in my box and packages delivered or in transit. Is it perfect? No. Is it better than being completely in dark? For me it is. Some packages do not arrive in the projected time but some packages may be delayed bc of human error or the magic fairy that steals one or two for a day. I have a post office box rather than home delivery as I live in a rural area and we have no home mail boxes. I have to drive up to the post office to get my mail. Being able to track my packages and other important mail pieces is invaluable to me as I have a disability and would rather avoid driving to check my mail, if possible. With informed delivery I am saved a trip and know what is delivered or is delayed. Perfect? No. Better for me? Undoubtedly.
  • Apr 7, 2021

    By Starlen Vesper Crescendo
    I'm only giving it 4 stars because the reviews seem to share a common theme, that the app has a tendency to not work properly sometimes. But I just logged in and everything, and it all went really smoothly. I was able to view my mail for the day and scroll through the tabs without any problems. Here's hoping it stays this way. But so far a very good app I recommend it.
  • Apr 20, 2021

    By Lashawn Taylor
    The app doesn't always tell you every piece of mail that arrives in your mailbox. I was looking for something important and the app didn't inform me, something told me to just check it and there it was - big, bright and yellow. In the apps defense though, don't know if it WAS the app or the post office's laziness. What's the point of having it if it doesn't show me what I need to see.
  • Apr 9, 2021

    By Apryl Campbell
    I love going to the website... but for some reason when I type my user name and password into this app it's saying, unable to process request... I've tried several times and that error message just pops up... I have the highest speed internet, and everything else of mine online or on my phone is working fine... i dont understand what's up with that???
  • Apr 11, 2021

    By Nicole Huffman
    Well I downloaded the app and can't even log in. It says it needs to send a verification text but it hasn't come through yet. I've tried twice. So I sure hope it's fixed before the deadline of when the online ends I guess. Since the app will be the only way to use the informed delivery I guess. That's what my email said.
  • Apr 8, 2021

    By Kefir Aviel Ben Israel
    03/27/2021: The concept is great and had been working fairly well prior to 02/2021, but now it continuously says network unavailable. Retry doesn't fix. I've continuously have to reboot phone or force close app. Other than that I really do appreciate the app. Some of the mail carriers outside of Laurie need an update. Mail goes missing and receive other ppl mail. 04/07/2021: received notification that this app will be discontinued 09/2021. Not good, but emails are alleged to continue .
  • A Welcome Tool But Needs Work Feb 27, 2019

    By Ctgriffi in TN
    I get mail. You probably do too! My mailbox is about 200 yards from our front door, so it’s nice to know what’s being delivered, before making the long trek, and that’s what this app does, mostly. In terms of a critique, I would suggest that the actual user interface is pretty janky on my iPhone: it’s unattractive and seems to jerk around when scrolling. Also, the upper info display is unintuitive; for example, today it’s declaring that I have “6 Mailpieces and 16 Packages.” In fact, only ONE letter is being delivered today... I have no idea what counting method they’re using to generate the other info; it seems nonsensical and unnecessarily confusing. I would suggest identifying the primary purpose for this app (be very selective!), get some UX design help, and do a reboot on this project, Dev Team!
  • Apr 26, 2021

    By Brian Howard
    This used to be a good app but now all it does it take you to the USPS website and I never get notifications of incoming mail. If I wanted to use a browser to log into their website I don't need a useless app to do it. It was much better a few months ago and didn't use a browser to log in. There doesn't seem to be a way to save your login info anymore either so you have to enter it it every time which is a pain. They completely removed this app from the Microsoft Windows 10 Store too so I don't get notifications on my PC anymore either. They either need to go back to the way it was or remove this useless garbage.
  • Would be more useful if you could stay logged in Jan 18, 2020

    By Cat999
    This app has the potential to be very useful but it suffers from some major issues. Primarily it is frequently inaccurate and there are no images of the mail far too often. The other problem that detracts from it’s usefulness are frequent and explicable logouts. One day it works fine on IOS with either touch or face recognition and then the next day neither works and you have to manually log in again. Then it works for a few days, then back to the log in. This detracts significantly from the app because I don’t carry a list of passwords around with me, relying instead on the biometrics as I’m sure most people do. Fix these issues and maybe you’ll have a decent app. As it stands now - not so much.
  • Apr 12, 2021

    By Rove McClain
    Please fix the constant server issues!! It's CONSTANT. The app always says there's a Network Issue with you guys. It would be great if you guys could upload the name of the who the package is for as well in the delivery notice. App could use stability improvements, speed optimizations, and a dark theme. Use the Android material design language. Your app shouldn't look like it's from 2014.
  • Apr 10, 2021

    By brittany jahn
    Love the informed delivery but when I got the message that I wouldn't be able to view my account online anymore and had to download the app I didn't mind. However, the app doesn't work. It won't let me sign in with my user name and password so I created a new account and it still won't let me login. Keeps telling me there's an error. So looks like the app is no good and pretty soon the web browser version won't work so there goes something pretty great. Disappointing.
  • Apr 27, 2021

    By Derrick Wright
    This app can't even send a verification text. I log in with my username and password, but for some reason it wants to send a verification text. I typed my phone number in the box and hit send, and I immediately get "unable to process request." The funny thing is that I received a text, but the app is not interested in using that text to actually verify my phone number. It seems like it could be a cool app if it would actually work.
  • Quit working Aug 22, 2018

    By Wilfordv
    Foe a week it worked great, is notified me, correctly, of my mail and a package, that I wasn't expecting for three more days. Then on Saturday it showed no mail. I had become used to it being correct, so I didn't check the box. Again on Monday it showed no mail. I didn't check again, because I trusted it. Last night I decided to check if the local free advertiser paper was in. It showed junk mail except for flyers and that little paper. I opened the box, and, it was full. There were two days worth of mail in there. The app missed it all. There were three letters on bottom, then some flyers, then two more letters and some junk letters, then some more flyers and the advertiser . I know it was two days worth, because, our mailman always puts the good mail in first, then the junk. There were two layers of mail. Thus, two days of missed mail. I would say, that anything that has to be double checked is worthless. So I give it one star. Update: It showed I had 2 pieces of mail, but there was only one. It showed the same one twice. Now it indicates mail and the number, but no pic. It also does the same thing on the browser console on my laptop, so it is not a fluke.
  • Recent bugs Oct 1, 2020

    By Alohababy
    It was pretty accurate until a few days ago when I opened it to find that even though I checked to keep me logged in, I wasn’t. When I attempted to put in my login, neither my ID nor my password were visible as I typed in the letters. When I try to log in, I get a message telling me that my login is incorrect. I’m still getting emails even though the app appears not to be available, so I hesitate to uninstall and reinstall the app or to create a new account. Update: In desperation, I decided to create a new account. I went through the process with a new ID and a new password, but I am still getting no visible information when I try to login, and when I try to use the new ID and password, I am again being told it is invalid. Now I’m not sure if I will be getting the emails associated with my new account or my old account or both or not. You also might want to rethink your security questions. The questions are all directed at having favorite answers to give. I don’t have favorites. Give more variety of questions that can apply to all people without the divulging private information. The app and emails were great while they were asking. Please fix them.
  • Apr 19, 2021

    By Charles Niski
    Unable to complete the request. That's all I ever get when I try to log in with the app. I love the concept of informed delivery. I check it on the website daily. The app would be a super convenient upgrade--if it would let me log in. Never had a problem with the website.
  • Garbage customer service Apr 12, 2019

    By Poor Rich
    Typical of USPS, horrible nightmare service! Now instead of crappy service at their postal locations now you get crappy frustrating online service as well! Trying to log in, it disabled my account and was unable to unlock it as they don’t offer ways to. Attempted to email an issue complaint through my cellphone but website designed so poorly that I can’t access the “send” button to email them after numerous attempts of retyping. Tried using the customer service automated phone number and almost lost my mind! The automated helper is so frustrating as it cannot understand any of my voice prompts and keeps erroneously repeating what it though I said. They phone prompts offer no quick link to the operator so you have to suffer through the voice prompts over and over. It gets them wrong every time!!!! Attempted 3 more times until it said that they were closed! I almost smashed my phone! USPS I really hate you! Please stop trying to ever do anything and just outsource to competent companies already!
  • May 2, 2021

    By david pᴉʌɐp
    This app sucks! I can't even log in. I enter the correct verification code and it goes back to the log in screen and the blue circle just keeps spinning. I waited 5 minutes!!!! What was wrong with just using the website? If it's not broken don't fix it!!!!
  • I can’t get help otherwise I might rate better. Dec 22, 2017

    By SattireSam
    For years I’ve been trying to use this service. When I put my address in it tells me I’m not eligible to use it yet and to check back at the later date. However- if I put in my neighbors address it says “CONGRATS! Blah blah. Continue to register for an account?!” The neighbors house is close enough to me that I can stick my hand out of the window and touch their house. So there is no way that they’re actually eligible and I’m not. It’s not like it’s a utility or something. The mailman could probably stand on their porch and throw my mail to me it’s so close. But any time I’ve tried to engage some sort of customer service or support, it’s a huge failure. All they know is “we have no control over eligibility. You’ll have to wait until Your address is eligible!” IT IS ELIGIBLE. ITS AN ERROR. ugh! I’m disabled and use this service constantly with FedEx and UPS. I need this to work. I’ve been paying more to use FedEx and UPS when shopping or shipping for this exact reason.
  • Apr 18, 2021

    By Heather Asbury
    I would love to be able to give this app a better rating, but I can't even sign in. I tried to sign in, it said Welcome! & I had to put my phone number in to be sent a verification code. It wouldn't send one for the first 20 times or so I tried. Finally it sent one & I completed the activation process successfully. But instead of signing me in, it brought me back to the original sign in page & Everytime I try to sign in, it says "unable to complete request".
  • What a crap app !!!! Sep 28, 2020

    By Roadjockey
    What a lousy app whoever designed this should be fired !!! Signing up was like, signing up for the military, The security questions are a joke that’s all you could come up with it’s almost laughable. What’s disgraceful s my identity was verified twice via text message and when I pressed create account it’s sat on the loading screen for two hours and 21 minutes Then it tells me after all that time that my account couldn’t be created REALLY !! Then it said try again would need to try again stupid me puts all my information in again only to be stuck on the loading screen for one hour and six minutes only to tell me that my account was not created again !!! What a waste of time 3.5 hours of my time Went down the toilet for you USPS and the kick it doesn’t even work nothing like wasting time just to look at junk mail a complete failure but then again it’s the United States Postal Service I mean what should I really have expected !!!

What’s Groovy

What’s Subpar

Loading...