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IKEA

IKEA

Inter IKEA Systems B.V.

With the IKEA app, you can explore, shop for furniture, and check out—simply.

4.3 Ratings 74K+ Reviews 10M+ Downloads

Ratings & Reviews

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  • Apr 23, 2021

    By Tamika Henderson
    The functionality imof the app ok, but the inventory updates seem to lacking in accuracy. Twice I have been disappointed and found zero inventory at the store after reading just under 10 in inventory at my store. I rush to store thinking I can grab 4 of the 7 or 9 left. Find there are none. I speak to reps and they check the inventory in their system and it matches what I see in the app, but there are none in the location specified.
  • Apr 26, 2021

    By Ita Rehbach
    Easy to use. Better than the website. ;) However it's always disappointing when I go to place an order and find out only then that the items I chose are not available to deliver. Would be nice to know as I am browsing if something is deliverable or only available for pick-up.
  • Useless Apr 19, 2018

    By Shylock78
    The prices are in £, which is super helpful in Saudi Arabia (yes, that was sarcasm). You can’t save your address. You can’t submit a customer service request. Further, the 2 customer service requests I *was* able to save early on were deleted and never resolved (this includes *never* getting my points on an SAR 6,800 purchase). This app basically just takes up memory on my phone and makes me angry when I try to use it. This appears to be its chief purpose.
  • Excellent Mar 13, 2020

    By ع. الجيلاني
    Wonderful process and info. One item was declared not available n the payment process.
  • May 4, 2021

    By Sean Jensen
    We physically went to the Ikea store on 2 seperate occasions only to find out they didn't have the item we wanted in stock. Fool me once shame in you, fool me twice shame on me. So finally decided to give this a try and order online. I didn't like the $5 charge to do click and collect at the store but considering the time I wasted previously it's money well spent if I don't have to waste my time. I'll be picking up my product later today so I'll be updating this post after I see how that goes
  • You are right! My experience with ikea customer care is horrible ! Mar 28, 2020

    By nasefya
    They are so unreliable, and if you buy something you cannot exchange it . Only return! And they have no clue on your information. I had a year of communication with them it was a nightmare
  • Apr 28, 2021

    By Olga Eliseeva
    Good, working quick with a smartphone. But. I would like to have language choose options, can't find how... It's pretty difficult to find items, Slovenian is not my language, so I just guessing what I am clicking at. On full version you can see groups with pictures, it's handy.
  • Order Stucked Apr 27, 2020

    By saleem22910
    4 days have been passed and the order shows that it has been confirmed , why my order is not being procssed
  • May 6, 2021

    By Aman Agarwal
    Good app would be better if they would let you make a shopping list like old app. It had sections and aisles and bin where you could pick up stuff in your store. This one doesn't do that. Otherwise it's as good as can be expected
  • Thanks Apr 7, 2020

    By Abu Anas526
    Really easy way for shopping and payment
  • Apr 23, 2021

    By Tamika Henderson
    The functionality imof the app ok, but the inventory updates seem to lacking in accuracy. Twice I have been disappointed and found zero inventory at the store after reading just under 10 in inventory at my store. I rush to store thinking I can grab 4 of the 7 or 9 left. Find there are none. I speak to reps and they check the inventory in their system and it matches what I see in the app, but there are none in the location specified.
  • Apr 26, 2021

    By Ita Rehbach
    Easy to use. Better than the website. ;) However it's always disappointing when I go to place an order and find out only then that the items I chose are not available to deliver. Would be nice to know as I am browsing if something is deliverable or only available for pick-up.
  • Useless Apr 19, 2018

    By Shylock78
    The prices are in £, which is super helpful in Saudi Arabia (yes, that was sarcasm). You can’t save your address. You can’t submit a customer service request. Further, the 2 customer service requests I *was* able to save early on were deleted and never resolved (this includes *never* getting my points on an SAR 6,800 purchase). This app basically just takes up memory on my phone and makes me angry when I try to use it. This appears to be its chief purpose.
  • Excellent Mar 13, 2020

    By ع. الجيلاني
    Wonderful process and info. One item was declared not available n the payment process.
  • May 4, 2021

    By Sean Jensen
    We physically went to the Ikea store on 2 seperate occasions only to find out they didn't have the item we wanted in stock. Fool me once shame in you, fool me twice shame on me. So finally decided to give this a try and order online. I didn't like the $5 charge to do click and collect at the store but considering the time I wasted previously it's money well spent if I don't have to waste my time. I'll be picking up my product later today so I'll be updating this post after I see how that goes
  • You are right! My experience with ikea customer care is horrible ! Mar 28, 2020

    By nasefya
    They are so unreliable, and if you buy something you cannot exchange it . Only return! And they have no clue on your information. I had a year of communication with them it was a nightmare
  • Apr 28, 2021

    By Olga Eliseeva
    Good, working quick with a smartphone. But. I would like to have language choose options, can't find how... It's pretty difficult to find items, Slovenian is not my language, so I just guessing what I am clicking at. On full version you can see groups with pictures, it's handy.
  • Order Stucked Apr 27, 2020

    By saleem22910
    4 days have been passed and the order shows that it has been confirmed , why my order is not being procssed
  • May 6, 2021

    By Aman Agarwal
    Good app would be better if they would let you make a shopping list like old app. It had sections and aisles and bin where you could pick up stuff in your store. This one doesn't do that. Otherwise it's as good as can be expected
  • Thanks Apr 7, 2020

    By Abu Anas526
    Really easy way for shopping and payment
  • Careful...Dont purchase online from Ikea through online Dec 24, 2018

    By Abdul.rk
    Dont purchase anything through this app. My money is stick there for almost a month. I made an order a month back and since i dint get any response on the day of delivery i was informed that the order not yet processed, i asked them to cancel. Its almost a month and i dint receive my money back. Ikea KSA customer care will tell its under process and within a week refund will be credited, for 3-4 week im hearing the same. Believe me u will get trapped if u buy online. No one to take care of ur complaints... And the stocks shown in this app is unreliable for collecting from store. This app can be used just to see price and for help in store.
  • Apr 24, 2021

    By Steph 99
    Uninstalling. Absolutely despise this app and now it won't work without setting preferences. Way less useful than the old app. The 2 functions I use the most, store information and a quick shopping list, are buried. Instead, the home screen is full of pretty pictures of aspirational rooms that I don't need. The one improvement is that online ordering is easier. Please bring back the ease and utility of the old app!
  • not recommended Sep 21, 2020

    By yoyo4evere
    Don’t use the app for shopping , use it as a catalog just go to shop buy by your self and print paper to the logistic department to sent you stater million times than the application they are too late for technology even the costumer service are also don’t help you for application even the money return are also like dream DO NOT USE THIS APPLICATION !! Really bad experience even one of my friends till now didn’t receive the request for now 9 months
  • May 5, 2021

    By H K
    So incredibly inconsistent app. You can't find some items in the app even if you type in the number. Camera feature doesn't work most of the time. One day, you can browse by category, then, next day, the feature is gone. At the end, I end up using the browser.
  • May 4, 2021

    By Mohsin Khan
    Honestly the experience has been pretty horrible, I ordered some furniture few days back I haven't received the order invoice also I am not able to find the order details in the app which is like the bare minimum to ask. Its just the products otherwise customer service is below average for a brand as big is the name goes.
  • Very poor - the app won’t register me. Jan 6, 2020

    By Fahad S. 1990
    The app does not allow me to complete my registeration (signing up). When I complete writing my data it shows warning message indicating that there’s something wrong in my data. I triple check my enteries and did registeration process again but nothing works. Also I attempted to sign up from their website but it did not approve.
  • Apr 25, 2021

    By Michael Claeren
    I can see inventory available to buy in my home city store, the app can use my location and it is set to my home city, but when I go to finalize order and pickup it only allows me to buy from a city store 300km away that doesn't even have the inventory in stock (with warning I can't get the items the prior screen said I could). Maybe 0 pickup times in home store? Best part is their marketing team then sends retargeting ads begging me to buy the items I abandon in the cart... which I can't.
  • Never order from the app!!! Jul 22, 2020

    By khaled1289
    Do not order from the app, they will take your money but you order will not be processes. I have a pending order for more than 2 weeks and nothing has happened even after calling IKEA numerous times. IKEA is a great store but ordering from the app is another story, DO NOT ORDER FROM THE APP!!
  • Bad customer service Jun 10, 2020

    By shoroogaloufi
    It’s been 2 months and my shipment didn’t arrive yet, even the customer service didn’t answered my phone calls after hours of waiting !! This is my first and it will be my last time ordering from this app!! ikea is a huge company what a shame..
  • Apr 29, 2021

    By Eddie Urenda
    I've purchased an entire kitchen at Ikea (not via this app) but the user experience in using this mobile app makes me feel like a customer who has never been to IKEA. The app doesn't facilitate searches, confusingly shows inventory and provides conflicting messages in terms of whether or not things are available for click and shift or only available for purchase in store. Often encounter unable to pull account details messages, overall I end up using a computer....love you but frustrating

No reviews available

No reviews available

  • May 4, 2021

    By Sean Jensen
    We physically went to the Ikea store on 2 seperate occasions only to find out they didn't have the item we wanted in stock. Fool me once shame in you, fool me twice shame on me. So finally decided to give this a try and order online. I didn't like the $5 charge to do click and collect at the store but considering the time I wasted previously it's money well spent if I don't have to waste my time. I'll be picking up my product later today so I'll be updating this post after I see how that goes
  • You are right! My experience with ikea customer care is horrible ! Mar 28, 2020

    By nasefya
    They are so unreliable, and if you buy something you cannot exchange it . Only return! And they have no clue on your information. I had a year of communication with them it was a nightmare
  • Order Stucked Apr 27, 2020

    By saleem22910
    4 days have been passed and the order shows that it has been confirmed , why my order is not being procssed
  • Thanks Apr 7, 2020

    By Abu Anas526
    Really easy way for shopping and payment
  • Amazing new experience with IKea friends Mar 1, 2018

    By Yahoo_#123
    Saudi Customers ... please enjoy the Ikea friends rewarding program through this amazing app!
  • May 1, 2021

    By Bhavzi
    Absolutely love this app and this brand. The home delivery service can be better to be honest. It took me months to replace one glass product that arrived broken.
  • Apr 30, 2021

    By Mel O
    This app really helped me with planning out and storing items I need, labelled to the specific area I'm using them in. Love how it allows me to identify the store that has the items I need, quickly and efficiently. The app is easy to navigate.
  • Apr 23, 2021

    By Tamika Henderson
    The functionality imof the app ok, but the inventory updates seem to lacking in accuracy. Twice I have been disappointed and found zero inventory at the store after reading just under 10 in inventory at my store. I rush to store thinking I can grab 4 of the 7 or 9 left. Find there are none. I speak to reps and they check the inventory in their system and it matches what I see in the app, but there are none in the location specified.
  • Apr 26, 2021

    By Ita Rehbach
    Easy to use. Better than the website. ;) However it's always disappointing when I go to place an order and find out only then that the items I chose are not available to deliver. Would be nice to know as I am browsing if something is deliverable or only available for pick-up.
  • Useless Apr 19, 2018

    By Shylock78
    The prices are in £, which is super helpful in Saudi Arabia (yes, that was sarcasm). You can’t save your address. You can’t submit a customer service request. Further, the 2 customer service requests I *was* able to save early on were deleted and never resolved (this includes *never* getting my points on an SAR 6,800 purchase). This app basically just takes up memory on my phone and makes me angry when I try to use it. This appears to be its chief purpose.
  • Excellent Mar 13, 2020

    By ع. الجيلاني
    Wonderful process and info. One item was declared not available n the payment process.
  • Apr 28, 2021

    By Olga Eliseeva
    Good, working quick with a smartphone. But. I would like to have language choose options, can't find how... It's pretty difficult to find items, Slovenian is not my language, so I just guessing what I am clicking at. On full version you can see groups with pictures, it's handy.
  • محبةاكيا🍩🍪👋🏻 Jul 11, 2020

    By من مريم القحطني
    أنا من اكثر من يحب كيا يا شريكة اكيا استمرو ولكن ليس لديكم إلا الالون التلي. ١)الأسود. ٢)الأبيض. ٣)الرمادي. الله هو اللذي رزق شركتكم حب الناس وشراء منتجاتكم فلا تشرك بي ربكم شىء اشهد ان لا اله إلا الله وأشهد ان محمد عبده ورسوله وأشهد ان الشيطن عدو للناس🤲🏻🗣👱🏻‍♀️👋🏻🥀
  • May 6, 2021

    By Aman Agarwal
    Good app would be better if they would let you make a shopping list like old app. It had sections and aisles and bin where you could pick up stuff in your store. This one doesn't do that. Otherwise it's as good as can be expected
  • May 2, 2021

    By Matthew Thompson
    Decent for online shopping, although needs some work. Went to Ikea yesterday and downloaded the app to assist with shopping and it did not match the same search results as the store terminals. If they would put in a location finder for the furniture based on your selected store, the app would get 5 stars from me.
  • Good Mar 3, 2021

    By donviper777
    The app is fast and easy to use, you can use apple pay which is great. Cons no landscape mode Request : I would prefer to use it in landscape mode in iPad
  • Pictures May 27, 2018

    By lluubbnnaa
    Pictures in the app doesn’t show all pictures! Why
  • Apr 29, 2021

    By Kevin Ung
    The app is useless for storing my IKEA Family Membership Card and your lists as I cannot sign into my account. Just takes me to an blank page that just says "Not Found". As for browsing products, it works!
  • Apr 25, 2021

    By Michael Claeren
    I can see inventory available to buy in my home city store, the app can use my location and it is set to my home city, but when I go to finalize order and pickup it only allows me to buy from a city store 300km away that doesn't even have the inventory in stock (with warning I can't get the items the prior screen said I could). Maybe 0 pickup times in home store? Best part is their marketing team then sends retargeting ads begging me to buy the items I abandon in the cart... which I can't.
  • Apr 29, 2021

    By Nan S
    This update took away the in store availability and where to find them. If I have to drive a couple hours I would like to know if what I'm looking for is in stock. And not all your items are available with click and collect. The 2 stars I gave was because I like that o can access my past receipts.
  • Careful...Dont purchase online from Ikea through online Dec 24, 2018

    By Abdul.rk
    Dont purchase anything through this app. My money is stick there for almost a month. I made an order a month back and since i dint get any response on the day of delivery i was informed that the order not yet processed, i asked them to cancel. Its almost a month and i dint receive my money back. Ikea KSA customer care will tell its under process and within a week refund will be credited, for 3-4 week im hearing the same. Believe me u will get trapped if u buy online. No one to take care of ur complaints... And the stocks shown in this app is unreliable for collecting from store. This app can be used just to see price and for help in store.
  • Apr 24, 2021

    By Steph 99
    Uninstalling. Absolutely despise this app and now it won't work without setting preferences. Way less useful than the old app. The 2 functions I use the most, store information and a quick shopping list, are buried. Instead, the home screen is full of pretty pictures of aspirational rooms that I don't need. The one improvement is that online ordering is easier. Please bring back the ease and utility of the old app!
  • not recommended Sep 21, 2020

    By yoyo4evere
    Don’t use the app for shopping , use it as a catalog just go to shop buy by your self and print paper to the logistic department to sent you stater million times than the application they are too late for technology even the costumer service are also don’t help you for application even the money return are also like dream DO NOT USE THIS APPLICATION !! Really bad experience even one of my friends till now didn’t receive the request for now 9 months
  • May 5, 2021

    By H K
    So incredibly inconsistent app. You can't find some items in the app even if you type in the number. Camera feature doesn't work most of the time. One day, you can browse by category, then, next day, the feature is gone. At the end, I end up using the browser.
  • May 4, 2021

    By Mohsin Khan
    Honestly the experience has been pretty horrible, I ordered some furniture few days back I haven't received the order invoice also I am not able to find the order details in the app which is like the bare minimum to ask. Its just the products otherwise customer service is below average for a brand as big is the name goes.
  • Very poor - the app won’t register me. Jan 6, 2020

    By Fahad S. 1990
    The app does not allow me to complete my registeration (signing up). When I complete writing my data it shows warning message indicating that there’s something wrong in my data. I triple check my enteries and did registeration process again but nothing works. Also I attempted to sign up from their website but it did not approve.
  • Never order from the app!!! Jul 22, 2020

    By khaled1289
    Do not order from the app, they will take your money but you order will not be processes. I have a pending order for more than 2 weeks and nothing has happened even after calling IKEA numerous times. IKEA is a great store but ordering from the app is another story, DO NOT ORDER FROM THE APP!!
  • Bad customer service Jun 10, 2020

    By shoroogaloufi
    It’s been 2 months and my shipment didn’t arrive yet, even the customer service didn’t answered my phone calls after hours of waiting !! This is my first and it will be my last time ordering from this app!! ikea is a huge company what a shame..
  • Apr 29, 2021

    By Eddie Urenda
    I've purchased an entire kitchen at Ikea (not via this app) but the user experience in using this mobile app makes me feel like a customer who has never been to IKEA. The app doesn't facilitate searches, confusingly shows inventory and provides conflicting messages in terms of whether or not things are available for click and shift or only available for purchase in store. Often encounter unable to pull account details messages, overall I end up using a computer....love you but frustrating
  • Apr 25, 2021

    By Nicholas Hay
    Takes too long to load, tries to do too much when I just want to browse. Your marketing dept needs a reality check. My life isn't your personal advertising platform. I'd give this app 0 stars if I could. Uninstalled, won't be shopping at ikea.

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