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IKEA

IKEA

Inter IKEA Systems B.V.

With the IKEA app, you can explore, shop for furniture, and check out—simply.

4.4 Ratings 104K+ Reviews 10M+ Downloads

Ratings & Reviews

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  • img Expert

    Why we chose IKEA:

    • The free app has a wide selection of IKEA furniture.
    • The app is appealing and manageable, and has lots of tools to help you design your space and get inspired with creative decorating ideas.
    • Features images of fully furnished rooms, so you can see what pieces go well together.
    • While sales are infrequent, the standard prices are highly affordable.
    • Shipping costs are high, (so make sure to take that into account,) but pick up is a breeze if you live near one of their 52 locations. 
  • Product search display Dec 12, 2020

    By spellcheckqueen
    Hi - I appreciate that you’ve come a long way on your apps, but right now the display from search doesn’t show all options. I typed axstad drawer front (Which was actually a prepopulated option) and was only given a single option for axstad doors, not drawer fronts. The other results gave me combinations of boxes, multiple types of drawer fronts and other products that I don’t need. On the browser site, I found similar issues. I’d like to see an option for all drawer fronts, then click through with the ability to filter by size, color, etc. I think it’s great that you offer a selection of pre-formatted options (eg, two drawers, a base) so people are more likely to look at it as a unit, but I just need a drawer front. They shouldn’t be so buried. (Also - are kitchen drawer/door fronts able to be used on Besta? They should, if they’re not.) I’d also like to know from the app when products are anticipated back in stock and to get a notification when they arrive (and be able to designate more than one store - I live within an hour of 3). Thanks and stay safe!
  • A Change Suggestion Dec 29, 2020

    By BuzzyMomna
    I was trying to find a way to file a grievance that I had with IKEA, but could not. I wanted to send an email, but the only option for emailing was for order cancellation. I however wanted to email to complain about the lack of product at the IKEA store near me. Now I know Covid has really put a strain on resources lately and I do take that into consideration. However, I specifically drove to IKEA, which is about 45 minutes away from my home, to purchase two Trofast shelving units for our play area. I checked on the app and the supply level was low so I headed there quickly. Once I arrived, I went to the bay where the shelving unit would have been located only to find a “temporarily out of stock” notice. When I inquired about the item I was told that there must have been an inventory discrepancy. I was very upset since I had just driven all that way for one specific item. I would appreciate if the app designers would change the “low stock” indicator to “low stock, please call to ensure product availability” so that people like myself do not drive far and make arrangements for someone to watch their children only to be met with no stock in the store.
  • Apr 23, 2021

    By Tamika Henderson
    The functionality imof the app ok, but the inventory updates seem to lacking in accuracy. Twice I have been disappointed and found zero inventory at the store after reading just under 10 in inventory at my store. I rush to store thinking I can grab 4 of the 7 or 9 left. Find there are none. I speak to reps and they check the inventory in their system and it matches what I see in the app, but there are none in the location specified.
  • Works fine Mar 16, 2021

    By yodak25
    accessibility could be better, for a mobile app with an inventory as expansive as ikea I would like a better shopping experience, although it isn’t *terrible*. I just expect more. clicking on a category should allow me a link to the item category cover, just went to buy a small table and was over it by the time I realized I would have to use the search function to find that table after backing out of the category it’s a small thing so imma still give you 5* on another note, a wide 1 month delivery window is kinda annoying to deal with. it’s a panny so I understand long delivery times, but a 1 month window that updates the day of random delivery isn’t ideal especially if i’m ordering quite a bit.
  • Apr 26, 2021

    By Ita Rehbach
    Easy to use. Better than the website. ;) However it's always disappointing when I go to place an order and find out only then that the items I chose are not available to deliver. Would be nice to know as I am browsing if something is deliverable or only available for pick-up.
  • May 4, 2021

    By Sean Jensen
    We physically went to the Ikea store on 2 seperate occasions only to find out they didn't have the item we wanted in stock. Fool me once shame in you, fool me twice shame on me. So finally decided to give this a try and order online. I didn't like the $5 charge to do click and collect at the store but considering the time I wasted previously it's money well spent if I don't have to waste my time. I'll be picking up my product later today so I'll be updating this post after I see how that goes
  • Apr 28, 2021

    By Olga Eliseeva
    Good, working quick with a smartphone. But. I would like to have language choose options, can't find how... It's pretty difficult to find items, Slovenian is not my language, so I just guessing what I am clicking at. On full version you can see groups with pictures, it's handy.
  • Getting Better Feb 19, 2021

    By jamesmckee
    Did this replace the IKEA store app? This is much better. I appreciate the ability to have a digital record of my purchases. The other app should be removed from the App Store to avoid confusion. It would be nice to have the ability to add the IKEA Family card to the Apple Wallet. My biggest request is the ability to allow for multiple people to have the same IKEA family card number. Seems ironic that the ikea family program does not allow for families to have membership, each individual must have their own membership. Further, once a family can truly have a family card, there should be an option to created shared lists and shared cart and allow either party to initiate an order from the shared cart. Check out the Instacart app. They have this functionality and it is useful for families.
  • May 6, 2021

    By Aman Agarwal
    Good app would be better if they would let you make a shopping list like old app. It had sections and aisles and bin where you could pick up stuff in your store. This one doesn't do that. Otherwise it's as good as can be expected
  • Product search display Dec 12, 2020

    By spellcheckqueen
    Hi - I appreciate that you’ve come a long way on your apps, but right now the display from search doesn’t show all options. I typed axstad drawer front (Which was actually a prepopulated option) and was only given a single option for axstad doors, not drawer fronts. The other results gave me combinations of boxes, multiple types of drawer fronts and other products that I don’t need. On the browser site, I found similar issues. I’d like to see an option for all drawer fronts, then click through with the ability to filter by size, color, etc. I think it’s great that you offer a selection of pre-formatted options (eg, two drawers, a base) so people are more likely to look at it as a unit, but I just need a drawer front. They shouldn’t be so buried. (Also - are kitchen drawer/door fronts able to be used on Besta? They should, if they’re not.) I’d also like to know from the app when products are anticipated back in stock and to get a notification when they arrive (and be able to designate more than one store - I live within an hour of 3). Thanks and stay safe!
  • A Change Suggestion Dec 29, 2020

    By BuzzyMomna
    I was trying to find a way to file a grievance that I had with IKEA, but could not. I wanted to send an email, but the only option for emailing was for order cancellation. I however wanted to email to complain about the lack of product at the IKEA store near me. Now I know Covid has really put a strain on resources lately and I do take that into consideration. However, I specifically drove to IKEA, which is about 45 minutes away from my home, to purchase two Trofast shelving units for our play area. I checked on the app and the supply level was low so I headed there quickly. Once I arrived, I went to the bay where the shelving unit would have been located only to find a “temporarily out of stock” notice. When I inquired about the item I was told that there must have been an inventory discrepancy. I was very upset since I had just driven all that way for one specific item. I would appreciate if the app designers would change the “low stock” indicator to “low stock, please call to ensure product availability” so that people like myself do not drive far and make arrangements for someone to watch their children only to be met with no stock in the store.
  • Apr 23, 2021

    By Tamika Henderson
    The functionality imof the app ok, but the inventory updates seem to lacking in accuracy. Twice I have been disappointed and found zero inventory at the store after reading just under 10 in inventory at my store. I rush to store thinking I can grab 4 of the 7 or 9 left. Find there are none. I speak to reps and they check the inventory in their system and it matches what I see in the app, but there are none in the location specified.
  • Works fine Mar 16, 2021

    By yodak25
    accessibility could be better, for a mobile app with an inventory as expansive as ikea I would like a better shopping experience, although it isn’t *terrible*. I just expect more. clicking on a category should allow me a link to the item category cover, just went to buy a small table and was over it by the time I realized I would have to use the search function to find that table after backing out of the category it’s a small thing so imma still give you 5* on another note, a wide 1 month delivery window is kinda annoying to deal with. it’s a panny so I understand long delivery times, but a 1 month window that updates the day of random delivery isn’t ideal especially if i’m ordering quite a bit.
  • Apr 26, 2021

    By Ita Rehbach
    Easy to use. Better than the website. ;) However it's always disappointing when I go to place an order and find out only then that the items I chose are not available to deliver. Would be nice to know as I am browsing if something is deliverable or only available for pick-up.
  • May 4, 2021

    By Sean Jensen
    We physically went to the Ikea store on 2 seperate occasions only to find out they didn't have the item we wanted in stock. Fool me once shame in you, fool me twice shame on me. So finally decided to give this a try and order online. I didn't like the $5 charge to do click and collect at the store but considering the time I wasted previously it's money well spent if I don't have to waste my time. I'll be picking up my product later today so I'll be updating this post after I see how that goes
  • Apr 28, 2021

    By Olga Eliseeva
    Good, working quick with a smartphone. But. I would like to have language choose options, can't find how... It's pretty difficult to find items, Slovenian is not my language, so I just guessing what I am clicking at. On full version you can see groups with pictures, it's handy.
  • Getting Better Feb 19, 2021

    By jamesmckee
    Did this replace the IKEA store app? This is much better. I appreciate the ability to have a digital record of my purchases. The other app should be removed from the App Store to avoid confusion. It would be nice to have the ability to add the IKEA Family card to the Apple Wallet. My biggest request is the ability to allow for multiple people to have the same IKEA family card number. Seems ironic that the ikea family program does not allow for families to have membership, each individual must have their own membership. Further, once a family can truly have a family card, there should be an option to created shared lists and shared cart and allow either party to initiate an order from the shared cart. Check out the Instacart app. They have this functionality and it is useful for families.
  • May 6, 2021

    By Aman Agarwal
    Good app would be better if they would let you make a shopping list like old app. It had sections and aisles and bin where you could pick up stuff in your store. This one doesn't do that. Otherwise it's as good as can be expected
  • Love the design and price Feb 21, 2021

    By Lopealong2008
    Going to the IKEA store here in Tampa is always a fun half-day outing. We love the drive across the bay, although more often we simply take the route over land to get there faster. Then we stroll leisurely through one floor of the store before having lunch in the cafeteria. We always pick up many items we first saw on the app, but end the excursion in the warehouse aisles to pick up another piece of furniture we priced through the app. The app is a great convenience because it will tell you if the item you want is not in stock and that saves you a trip. And I often compare IKEA with a couple of other venues, all via apps before deciding where I buy a specific item, but inevitably it’s at IKEA because I love the style and price.
  • May 8, 2021

    By Sasha Adventures
    This app could be so helpful and a great reminder, like a never-ending shopping cart that you can call upon when you visit ikea. Instead, you have to login evrytime you use the app, and the password always has to be reset because the 1 password you use for everything is not recognised. There is inconsistent functionality and sometimes doesn't find items in the search function tool when you know its definitely still a stocked item. It's really no better than visiting the online store.
  • don’t order from here unless— Mar 12, 2021

    By mija tafv
    I’ve ordered furniture from here almost A MONTH AGO, set my delivery date, and haven’t heard anything since I bought & ordered my furniture. it’s been a week since my expected delivery date & i have heard NOTHING and everytime I call, I’m either wasting 40+ mins listening to the same three sentences on HOLD waiting for someone to even answer the phone or i hear “well it looks like you order hasn’t been sent out yet,” well yeah.. I KNOW that’s why I’m calling YOU. I was told I would hear from IKEA in 2-3 days and again, HAVE HEARD NOTHING. In the amount of time it took to read this, I’ve read and edited this review(10 mins on hold as of rn). they finally transferred me to a resolutions department THREE calls ago and after 20 mins of me waiting for someone to answer the phone, when they finally did, they said “Hello” and before i can even say anything, THEY HUNG UP ON ME. I really loved their furniture and couldn’t wait to receive my order, considering i’ve spent $200+ on just a DELIVERY FEE, you would THINK I would have even heard something back, but boy was I wrong. beautiful furniture.. but i wouldn’t know seeing as though, I’ve only seen pictures from the app, NOT worth wasting time to even get an answer back, for the to tell you the most OBVIOUS reason you called. unless you have all day LITERALLY and want to listen to the same, three sentence automated hold tone, then THIS IS FOR YOU!!! not happy at all (15 mins now on hold)
  • May 8, 2021

    By Russ MIlham
    Sure the information architecture and usability are awful but the real trainwreck is the IKEA e-commerce ecosystem. IKEA is attempting to spoof the existence of one and that simply doesn't work. Their in-store point-of-sale and perpetual inventory system cannot keep up in real-time with the e-commerce system. You can only buy from your local store but you can't filter on that store or on in-stock items. So, you are constantly playing 20-questions with the system. Can I buy this? Nope try again.
  • May 8, 2021

    By Mr Wilson
    No way to filter availability and show what's in store. I've clicked on hundreds just to see they are unavailable anywhere in the US. Why not add a filtering option to "show available only". I have shopped at Ikea in the past and filled my house but with my new place it seems like Ikea isn't the way for simplified shopping.
  • So difficult to navigate Jan 8, 2021

    By P.J. Young
    This app is so confusing and frustrating I literally want to cry. There are no obvious categories you can browse to shops. The home page is just a feed of photos. It’s like they want the app to me like a Pinterest feed of inspiration? But I just want to shop! I want to go to office furniture > desks > and then just view every single desk you sell. An inspiration feed isnt a bad idea but I don’t know why they’ve removed a classic shopping experience. I have once or twice somehow ended up in a product list view in this app, but I have no idea how I got there. This app is horrible. I am sticking to the website for my ikea shopping. EDIT: I’m leaving my original review but after trying to use the app, after I had completely quit the app and relaunched it, I saw that the search page allows browsing by categories. I believe there is a bug I must have encountered because previously, my search page only contained a search bar a few suggested search terms. This is frustrating when there is no other way to get to the categories for shopping.
  • Apr 24, 2021

    By Steph 99
    Uninstalling. Absolutely despise this app and now it won't work without setting preferences. Way less useful than the old app. The 2 functions I use the most, store information and a quick shopping list, are buried. Instead, the home screen is full of pretty pictures of aspirational rooms that I don't need. The one improvement is that online ordering is easier. Please bring back the ease and utility of the old app!
  • Could not even register an account Apr 25, 2021

    By HopefullyThisIsAUniqueNickname
    I tried to register an account. The password field would not let me paste a secure password from 1password. Then I tried using 1Password to auto fill a 25 character random password. That failed validation saying it must be over 8 characters. That blocked me from proceeding. I then deleted 8 characters from the password and that cleared the validation (whoever coded this piece of crap is counting keystrokes, not the number of characters in the field). Then I tried to save and got the wonderfully helpful error message “one of your fields have failed validation”. There is no indicator of which field is the problem. I double checked each field, all correct. Still get the error whenever I try to save. Then I unchecked the box saying I wanted to join the family discount club which removed half the fields from the registration form. I tried to save and this time get an error saying that my account already exists! When I tried to login, still get an error. This is such amateurish garbage. Deleting. Don’t trust this app.
  • Interior designer Apr 13, 2021

    By JazyTee Cocktail
    I live in the Central Vally of California and a lot of times I’ll Oder for a client and the color maybe wrong. So I’ll have to drive 3 hours north or south of my area just to exchange or mostly have to reorder and it that exceptionally longer on returns and color match. Clients aren’t happy and it looks bad for my business. We need a store in our area for rapid dealings. Online has gotten worst since Covid-19. We would love to support the shopping experience other then faulty shipping experience. It Ca be handled a lot fast the 6 round trip to travel and traffic. You be getting more business if a store was centrally located especially from the college and designers even consumers the like the experience to touch and stop the delay process of mail. Consider opening a store in our area a watch your sell go through the sky. Nobody like the long drive nor the traffic making it an awful experience tone connect to your franchise if i6-8 experience. And slow mail orders and hassle online return causes.
  • May 5, 2021

    By H K
    So incredibly inconsistent app. You can't find some items in the app even if you type in the number. Camera feature doesn't work most of the time. One day, you can browse by category, then, next day, the feature is gone. At the end, I end up using the browser.
  • Discovery is difficult and it needs a landscape option Mar 27, 2021

    By Chicago Organizer
    This app, although aesthetically pleasing is less useful than it was before. There are less categories to help you pinpoint what you’re looking for. You just end up looking at a bunch of pretty pictures of environments without finding what you need. This makes creating a shopping list more difficult. The app should be able to let you add something to the list even if it’s currently out of stock. What is out of stock should be able to be moved to a list for the future and you should be able to be alerted when something comes back in. Also people use their iPads to shop and they shop in the landscape orientation. Nobody wants to take their device out of its keyboard case to be able to use it. Bad UI, not intuitive at all. I think they used paid reviewers or their own employees, I can’t believe anyone would give this app a positive review. Nice app if you feel like daydreaming but impractical and less useful.

No reviews available

  • img Expert

    Why we chose IKEA:

    • The free app has a wide selection of IKEA furniture.
    • The app is appealing and manageable, and has lots of tools to help you design your space and get inspired with creative decorating ideas.
    • Features images of fully furnished rooms, so you can see what pieces go well together.
    • While sales are infrequent, the standard prices are highly affordable.
    • Shipping costs are high, (so make sure to take that into account,) but pick up is a breeze if you live near one of their 52 locations. 
  • Works fine Mar 16, 2021

    By yodak25
    accessibility could be better, for a mobile app with an inventory as expansive as ikea I would like a better shopping experience, although it isn’t *terrible*. I just expect more. clicking on a category should allow me a link to the item category cover, just went to buy a small table and was over it by the time I realized I would have to use the search function to find that table after backing out of the category it’s a small thing so imma still give you 5* on another note, a wide 1 month delivery window is kinda annoying to deal with. it’s a panny so I understand long delivery times, but a 1 month window that updates the day of random delivery isn’t ideal especially if i’m ordering quite a bit.
  • May 4, 2021

    By Sean Jensen
    We physically went to the Ikea store on 2 seperate occasions only to find out they didn't have the item we wanted in stock. Fool me once shame in you, fool me twice shame on me. So finally decided to give this a try and order online. I didn't like the $5 charge to do click and collect at the store but considering the time I wasted previously it's money well spent if I don't have to waste my time. I'll be picking up my product later today so I'll be updating this post after I see how that goes
  • Love the design and price Feb 21, 2021

    By Lopealong2008
    Going to the IKEA store here in Tampa is always a fun half-day outing. We love the drive across the bay, although more often we simply take the route over land to get there faster. Then we stroll leisurely through one floor of the store before having lunch in the cafeteria. We always pick up many items we first saw on the app, but end the excursion in the warehouse aisles to pick up another piece of furniture we priced through the app. The app is a great convenience because it will tell you if the item you want is not in stock and that saves you a trip. And I often compare IKEA with a couple of other venues, all via apps before deciding where I buy a specific item, but inevitably it’s at IKEA because I love the style and price.
  • incorrect pickup location Dec 29, 2020

    By Ramdeep
    App is showing as stock available in selected nearby location but pickup location is showing a different city during checkout. There is option to change nearby pickup location where stock is available. It is confusing to see stock available in one location but pickup is available only from some other location. Please mention whether item is available for pickup in selected location or not instead of just showing stock availability. Customercare person asked me to try next day morning but no luck.
  • May 1, 2021

    By Bhavzi
    Absolutely love this app and this brand. The home delivery service can be better to be honest. It took me months to replace one glass product that arrived broken.
  • Easy, efficient, andEverything you could want from Ikea without the snacks. Jan 4, 2021

    By Rain in Austin
    This update makes everything feel smoother, more efficient, more accessible - which is so incredibly on brand for Ikea, I practically feel personally greeted by a charmingly enthusiastic person ready to help me redecorate a home office. Everything about this app update has been smoother and easier so far. I’m excited to use it to check out everything I’m interested in, see what’s readily in stock, and arrange for shipping like usual. This is such a delight! Y’all please give the teams behind this update fond wishes from the heart of Texas.
  • Never gonna give you up Apr 26, 2021

    By Pokemon Smile Shiny Hunter
    Never gonna let you down Never gonna run around and desert you Never gonna make you cry Never gonna say goodbye Never gonna tell a lie And hurt you Just like Rick Astley the IKEA app will never let you down. It offers the greatest selection of IKEA’s furniture out there and all for reasonable prices! Now ladies and gentleman control yourselves because this app is completely free! Not only do you get to see the prices, and configurations of furniture in their app you get to buy stuff as well! It’s just like you’re at the real store (except the real store is 100x times it’s just that this is the closest thing we have to feeling the amazing feeling you get while at IKEA). My one problem with the app is that it’s too perfect, it’s too good. I love it so much I spent my entire life savings on it and guess what. I’m living in a house made of IKEA furniture baby 100% worth it! Again please use this app because we all know it’s the best.
  • I love the updates! Apr 8, 2021

    By Ash 王安石
    I always thought the previous app was more like a digital catalog that allowed in-store guest to access member info and log on to Wi-Fi. The features of the new app allows for a more accurate list of 'in stock' inventory. Further more, the mobile order and pick-up feature simplifies a shoppers experience (i.e., plan a trip to IKEA, order the necessary furniture from home and spend the afternoon exploring the store for accent furniture and decor. Once the car is loaded then proceed to pick-up mobile order items. Not a waste of a trip or afternoon!).
  • Very user friendly! Feb 18, 2021

    By RubyEmbers
    I’m looking to move out of my parents house soon and already trust IKEA as a brand but wow wow wow their app is phenomenal! The ability to favorite items together in Pinterest-esque lists is by far my favorite feature. I also love how the lists tally up a price for you so you can get an idea of what kind of money you’re looking at. My only critique is maybe include wood as a filter option under color as well as material. Sometimes I don’t mind if something is veneer or solid, I just want it to be wood grain.
  • What is not to love about IKEA??? Dec 3, 2020

    By Norge4ever
    Love this app! It is easy to see what is available in the inventory at the Cenntenial store in Denver. If the item I am looking to purchase is out of stock, I will request to receive an email letting me know it is available. I can then purchase the item and pick it up within 24 hours. It saves me a 2 hour drive (we live in the mountains)! Super convenient! It even lets me know if the meatballs, salmon, and blueberry jam is available so I can stock up on my next trip! HUGE fan of IKEA for 30 years! I just love it!
  • Product search display Dec 12, 2020

    By spellcheckqueen
    Hi - I appreciate that you’ve come a long way on your apps, but right now the display from search doesn’t show all options. I typed axstad drawer front (Which was actually a prepopulated option) and was only given a single option for axstad doors, not drawer fronts. The other results gave me combinations of boxes, multiple types of drawer fronts and other products that I don’t need. On the browser site, I found similar issues. I’d like to see an option for all drawer fronts, then click through with the ability to filter by size, color, etc. I think it’s great that you offer a selection of pre-formatted options (eg, two drawers, a base) so people are more likely to look at it as a unit, but I just need a drawer front. They shouldn’t be so buried. (Also - are kitchen drawer/door fronts able to be used on Besta? They should, if they’re not.) I’d also like to know from the app when products are anticipated back in stock and to get a notification when they arrive (and be able to designate more than one store - I live within an hour of 3). Thanks and stay safe!
  • Apr 23, 2021

    By Tamika Henderson
    The functionality imof the app ok, but the inventory updates seem to lacking in accuracy. Twice I have been disappointed and found zero inventory at the store after reading just under 10 in inventory at my store. I rush to store thinking I can grab 4 of the 7 or 9 left. Find there are none. I speak to reps and they check the inventory in their system and it matches what I see in the app, but there are none in the location specified.
  • Apr 26, 2021

    By Ita Rehbach
    Easy to use. Better than the website. ;) However it's always disappointing when I go to place an order and find out only then that the items I chose are not available to deliver. Would be nice to know as I am browsing if something is deliverable or only available for pick-up.
  • Apr 28, 2021

    By Olga Eliseeva
    Good, working quick with a smartphone. But. I would like to have language choose options, can't find how... It's pretty difficult to find items, Slovenian is not my language, so I just guessing what I am clicking at. On full version you can see groups with pictures, it's handy.
  • Getting Better Feb 19, 2021

    By jamesmckee
    Did this replace the IKEA store app? This is much better. I appreciate the ability to have a digital record of my purchases. The other app should be removed from the App Store to avoid confusion. It would be nice to have the ability to add the IKEA Family card to the Apple Wallet. My biggest request is the ability to allow for multiple people to have the same IKEA family card number. Seems ironic that the ikea family program does not allow for families to have membership, each individual must have their own membership. Further, once a family can truly have a family card, there should be an option to created shared lists and shared cart and allow either party to initiate an order from the shared cart. Check out the Instacart app. They have this functionality and it is useful for families.
  • Works better than the old app Mar 18, 2021

    By RTD71
    Searching on this app is much easier than IKEA’s previous app. It is also easier to find out which items are in stock in different locations. It’s not perfect;) A pronunciation guide would be appreciated. There are some fun features to help you design your space. I really appreciate that the app both keeps track of my previous searches and that I can create project lists that I can purchase at once when I’m ready. My next comment isn’t app specific: IKEA has the best and easiest curbside pickup. Being able to purchase through the app and drive over and collect items during Covid has not only been handy but it actually relieves anxiety too. Kudos to IKEA.
  • Very smooth, but some frustrations Dec 3, 2020

    By MrMcBane
    This new app is definitely much smoother looking than the old IKEA Store app, but there are a couple of frustrating things: - Sharing works weird. If I Share an item, choose Copy from the share sheet, then paste in some apps (e.g., Discord), I get only the item image. If I share, copy, then try to paste in Chrome, it fails. It would be nice to have a Share item which shares *only* the URL. - "Shop by room" on the main page is just a catalog-like group of images. Looks nice, but not super useful IMO. Fortunately, I can drill down to what I want by going to the Search page and hitting "View all" on the "Browse by category" section.
  • Pick up Options Jan 29, 2021

    By Pluviophile in Michigan
    I don’t have many complaints but the option to pick up is confusing. For example, the app shows 9 of an item in stock at my chosen Ikea location which gave me the option to schedule purchase for pick up last night when I first looked for it but doesn’t show pick up at my store location today? I’m trying to be covid careful and going in to hunt it down and stand in line does not facilitate that. Also, it’s common that depths of products are left off the item dimension specs. It’s usually found somewhere else on the product page but it really should always be in dim specs, in my opinion. Lastly, (not really app related) the delivery cost for large items is perfectly reasonable. However, if I want to buy a few small items I have to drive an hour to pick them up or pay $75 to have them delivered. Maybe consider adding a shipping option. There are plenty of things I’ve bought elsewhere for that reason alone. Thank you for asking for feedback.
  • Nice, but it ain’t the paper catalog Dec 10, 2020

    By ItsmelittleT
    Which, low tech that it is, gives the consumer control over her browsing. Unlike the delicious and satisfying act of paper page turning, Ikea’s app doesn’t let me easily turn to a specific item. Nor does it let me flip back and forth to compare similar items. And, most importantly, the app isn’t conducive to daydreaming about changing the functionality of Ikea products to suit my particular needs. A plus is that products are clearly represented on the app, with vital product info like dimensions. I’m so going to miss you, my paper catalog friend, and the hours of pleasure you’ve brought me!
  • Works well Apr 23, 2021

    By kgreenaz
    The app works well but 2 things need improvement. First is that you have to choose delivery rather than pick up as your first choice even when you are logged in and the app knows your store. Second, it would be AMAZING these days, since everything is sold out, to know that stock is gone BEFORE you check out! Yesterday I went to buy a bed and desk and it said it was in stock in my store. Went to check out and it said it was sold out. Minutes apart. I was very upset as I had spent an hour trying to discover what was actually in stock. Nothing it turns out.
  • A Change Suggestion Dec 29, 2020

    By BuzzyMomna
    I was trying to find a way to file a grievance that I had with IKEA, but could not. I wanted to send an email, but the only option for emailing was for order cancellation. I however wanted to email to complain about the lack of product at the IKEA store near me. Now I know Covid has really put a strain on resources lately and I do take that into consideration. However, I specifically drove to IKEA, which is about 45 minutes away from my home, to purchase two Trofast shelving units for our play area. I checked on the app and the supply level was low so I headed there quickly. Once I arrived, I went to the bay where the shelving unit would have been located only to find a “temporarily out of stock” notice. When I inquired about the item I was told that there must have been an inventory discrepancy. I was very upset since I had just driven all that way for one specific item. I would appreciate if the app designers would change the “low stock” indicator to “low stock, please call to ensure product availability” so that people like myself do not drive far and make arrangements for someone to watch their children only to be met with no stock in the store.
  • May 6, 2021

    By Aman Agarwal
    Good app would be better if they would let you make a shopping list like old app. It had sections and aisles and bin where you could pick up stuff in your store. This one doesn't do that. Otherwise it's as good as can be expected
  • Good App but not the best for iPad Pro 12.9 Jan 12, 2021

    By MikeZpassion
    I am used to using my iPad Pro 12.9 no on landscape mode. This app while good in portrait mode it will not switch to landscape mode. Please update the app to include landscape mode! Also the search by nearest store could be better. Not sure if theres a way to show available products only in store on the app. I keep having to go back and forward with checking product availability between stores. The whole delivery has never worked for me I keep getting errors all the time. Also the pick up option is never an option for me and there is an IKEA about 15min away from me. Not sure what going on with that. Other than that the App is great for just viewing what IKEA has to offer. If you’re looking for product availability it would be best to call the store or go find out yourself.
  • Better than the old one - but still a work in progress Dec 21, 2020

    By Acissejjessica12355
    I think I have the last IKEA app one 1 star. This one is slightly better. There are still hilarious quirks though. For example, it won’t let me change preferred store. It pretends like it captured the change but then still shows the old store. The other thing - to click and collect, I have selected a store in IL which shows there is 1 of my selected item in stock - but it gives me 2 east coast stores to pick it up and not the selected store that shows inventory. Like I’m going to drive 900 miles one way for an $89 chair. This app needs to be fully tested again by a group of shoppers who actually wants to buy things. Lots of examples like this. But I will say- so far seems much improved over the last one where even the search engine part of the app was garbage.
  • Needs work Dec 24, 2020

    By sfkw
    I was disappointed to see this app replacing the previous catalog, for several usability reasons. First, why is this only portrait mode? Second, the UI for adding to a list is a bit confusing and involves a couple of unnecessary extra steps. Also, search filters are cumbersome, and the scrolling display of results is poorly laid out—items take up a lot of space, and on an iPad only two show side by side, and basically only one full row at a time. Also, I had several odd connection errors using this app (e.g., clicking an item in a search result to see its details, and getting an error saying the item couldn’t be displayed. This should be way, way better. I really want to use it, and it is getting in the way of finding, saving, and purchasing items.
  • May 2, 2021

    By Matthew Thompson
    Decent for online shopping, although needs some work. Went to Ikea yesterday and downloaded the app to assist with shopping and it did not match the same search results as the store terminals. If they would put in a location finder for the furniture based on your selected store, the app would get 5 stars from me.
  • Love IKEA Not the App Mar 6, 2021

    By T. Brown
    I just downloaded the app a few days ago and I'm already frustrated. I like to read the reviews of products and as I'm scrolling through reviews the reviews start flashing (not the title bar) and becomes less responsive and gives me a headache. Because the comments themselves are flashing but not other parts of the UI leads me to reason that its a coding problem. No other app i have used has had this behavior. Reasons to like, well otherwise the app seems adequate to browse IKEA's catalog, shop and what not while retaining my data in an app interface as opposed to a web interface. Just that one issue alone though have me a headache which is why i took off a star. It may be a minor issue, but i enjoy reading comments about product usage and i can't do it now or I risk a headache. 😕
  • A little confusing. Nov 23, 2020

    By mattspokane!
    The “shopping cart” feature looks like a hat rather than every other shopping cart icon anywhere else. When I clicked on things in my “favorites“ it put a check mark that I had added it to my shopping cart but then the checkmark disappeared so I couldn’t tell what I had it added and what I hadn’t . I tried to do store pick up. It just said that it wasn’t available but didn’t explain why and, therefore, had to pay an extra $50. They could have put a note or a link. After doing my own research I finally figured out that you can’t visit their stores right now due to Covid-19. It told me that one of the items was not in stock (in the store) so I had to take it off of the list. Since it turned out it had to be delivered anyway it could’ve been left on the list and shipped from somewhere else. 🙄 My sister made a shopping list and emailed it to me. When I added it to my app, all the quantities went back to 1. I’m sure there are other quirks but I am done doing their beta testing for their app unless you want to pay me for my time.
  • Liked old app better Jan 1, 2021

    By poiuytrfvb
    I am a longtime customer of IKEA. I enjoyed the old app much better than the new app. I am finding it more difficult to find what I am looking for......too much hunting to get to where I want. However, it is new to me, so it might just take some time to figure it out. As a loyal customer, I will keep trying, especially since you just shut down the old one. I had so many things in my list, so I’m a little disappointed about that. Perhaps it’s still there, but I haven’t found it yet??? Another note: while attempting to submit this review, so far I’ve tried five different “nicknames”, and they’ve already been taken. Why do you need a nickname?
  • New app has issues Dec 10, 2020

    By NanSedai
    I used the previous app frequently. I then had to get the new one. I can see many benefits of it, but I was unable to connect my previous Ikea Family membership and had to get a new one. I sure hope of I ever need to return something purchased with my old one that they’ll be able to find it. It also randomly deleted my list that I had all kinds of things in that I wanted to remember and/or check stock status on. It’s completely gone. I can see that they were working to streamline and beautify their app, but in the process they’re messing with their customers continued shopping experience.
  • May 8, 2021

    By Russ MIlham
    Sure the information architecture and usability are awful but the real trainwreck is the IKEA e-commerce ecosystem. IKEA is attempting to spoof the existence of one and that simply doesn't work. Their in-store point-of-sale and perpetual inventory system cannot keep up in real-time with the e-commerce system. You can only buy from your local store but you can't filter on that store or on in-stock items. So, you are constantly playing 20-questions with the system. Can I buy this? Nope try again.
  • Interior designer Apr 13, 2021

    By JazyTee Cocktail
    I live in the Central Vally of California and a lot of times I’ll Oder for a client and the color maybe wrong. So I’ll have to drive 3 hours north or south of my area just to exchange or mostly have to reorder and it that exceptionally longer on returns and color match. Clients aren’t happy and it looks bad for my business. We need a store in our area for rapid dealings. Online has gotten worst since Covid-19. We would love to support the shopping experience other then faulty shipping experience. It Ca be handled a lot fast the 6 round trip to travel and traffic. You be getting more business if a store was centrally located especially from the college and designers even consumers the like the experience to touch and stop the delay process of mail. Consider opening a store in our area a watch your sell go through the sky. Nobody like the long drive nor the traffic making it an awful experience tone connect to your franchise if i6-8 experience. And slow mail orders and hassle online return causes.
  • Discovery is difficult and it needs a landscape option Mar 27, 2021

    By Chicago Organizer
    This app, although aesthetically pleasing is less useful than it was before. There are less categories to help you pinpoint what you’re looking for. You just end up looking at a bunch of pretty pictures of environments without finding what you need. This makes creating a shopping list more difficult. The app should be able to let you add something to the list even if it’s currently out of stock. What is out of stock should be able to be moved to a list for the future and you should be able to be alerted when something comes back in. Also people use their iPads to shop and they shop in the landscape orientation. Nobody wants to take their device out of its keyboard case to be able to use it. Bad UI, not intuitive at all. I think they used paid reviewers or their own employees, I can’t believe anyone would give this app a positive review. Nice app if you feel like daydreaming but impractical and less useful.
  • Apr 25, 2021

    By Michael Claeren
    I can see inventory available to buy in my home city store, the app can use my location and it is set to my home city, but when I go to finalize order and pickup it only allows me to buy from a city store 300km away that doesn't even have the inventory in stock (with warning I can't get the items the prior screen said I could). Maybe 0 pickup times in home store? Best part is their marketing team then sends retargeting ads begging me to buy the items I abandon in the cart... which I can't.
  • Time lag, hard to find individual pieces Feb 18, 2021

    By jabnif
    The updated app makes you sit through a couple seconds of slide show before you can use the app (can’t find a way to skip it), which is a useless waste of time. Also, it hasn’t solved a fundamental problem with IKEA’s app and website from forever: it’s hard to find individual pieces and their prices. Where most sites show you an item and suggest other parts of the same collection or things that work well together, many (most?) of the products you look at on IKEA are shown as packages of multiple pieces and it’s unclear how to unpackage them if you don’t want the configuration shown. It’s also hard to figure out which pieces come together and which are attachments/sold separately. I find this REALLY annoying and difficult to navigate. I do less shopping at IKEA because the app makes it harder to plan ahead and figure out whether they have something that will work for me.
  • Apr 29, 2021

    By Nan S
    This update took away the in store availability and where to find them. If I have to drive a couple hours I would like to know if what I'm looking for is in stock. And not all your items are available with click and collect. The 2 stars I gave was because I like that o can access my past receipts.
  • There need to be some usability tests because dang. Dec 13, 2020

    By stealingsand
    I'm having trouble understanding basic things like whether this comforter cover comes in a different size, or what it terms are included in a "decorative combination" (does it include the table? The vase? The couch and wall??) I’m seeing some big changes in ecommerce terms (favorites lists) BUT the app also MAKES you choose a list, like, I have one list, just do the thing. I'm not a big list maker, but I didn’t think that favorites go on lists? I see ♥️ as a separate type of list, not a *shopping* list, and expect a different interaction to add to a list. Idk I’m confused by a lot of small things, so much so that I'd prefer to shop on dot com but I hope they didn’t cascade the app's interaction design to the web because I like IKEA, but I’m not braving covid to shop there. Almost all of this could be fixed by testing the app with like ten people.
  • Photos of furniture are a disappointment Jan 13, 2021

    By Ketrina
    As I remember with the original app the photos were more detailed and phone size as in a lot bigger I don’t know if this makes any sense but the photos on this new app seem to be smaller and not enough information...like being able to see the inside of a wardrobe if it had shelves or a hanging rod in the old app you could see this information but now you can not...also in the old app if you could add more shelves you could scroll down see the different accessories that you could purchase for that unit click on it and it would take you to that page Furthermore with the older app it would also refer you to another product that was similar and may like instead of the one you had clicked on in the first place...so that maybe give you more options.
  • Old app was better Dec 15, 2020

    By jgr9412
    This new app is terrible compared to the old IKEA Store one. While it was glitchy at times, the old one was simple and required fewer clicks to add items to your shopping list. I really appreciated the ease of seeing a price tally, where things were located in the store, and checking them off, which has been eliminated. Given that IKEA still does not have robust shipping and delivery services, it is insulting that this app encourages customers to try to order things online. IKEA wants to charge me $99 for delivery of a lampshade and pillowcase. This new app is clunky, I’ve run into multiple bugs in less than 5 minutes, including my preferred store not changing after selecting a new one and returning search results for items that are no longer available. It requires more clicks to carry out every task than the old app.
  • Dissatisfied with your App Jan 22, 2021

    By BellaVoce30
    I am dissatisfied with the new IKEA app. My main issue is in regards to the lack of transparency for both in-stick and out-of-stock products. If the item is in-stock - please CLEARLY display how many are available at that location. If the item is Out-of-stock - please CLEARLY & ACCURATELY display the amount of product enroute to the store or will become available and WHEN. This will be especially helpful when people need to travel to an alternate IKEA location in order to purchase the product. Consumers need a timeline for in stock, accurate stock counts and estimated time of arrival for item to be in-stock. Additionally, your delivery area needs to be larger than 50 miles! Especially to help those who want to purchase IKEA furniture or other large items, but do not live near a store or have the means to pickup the item(s).
  • May 8, 2021

    By Sasha Adventures
    This app could be so helpful and a great reminder, like a never-ending shopping cart that you can call upon when you visit ikea. Instead, you have to login evrytime you use the app, and the password always has to be reset because the 1 password you use for everything is not recognised. There is inconsistent functionality and sometimes doesn't find items in the search function tool when you know its definitely still a stocked item. It's really no better than visiting the online store.
  • don’t order from here unless— Mar 12, 2021

    By mija tafv
    I’ve ordered furniture from here almost A MONTH AGO, set my delivery date, and haven’t heard anything since I bought & ordered my furniture. it’s been a week since my expected delivery date & i have heard NOTHING and everytime I call, I’m either wasting 40+ mins listening to the same three sentences on HOLD waiting for someone to even answer the phone or i hear “well it looks like you order hasn’t been sent out yet,” well yeah.. I KNOW that’s why I’m calling YOU. I was told I would hear from IKEA in 2-3 days and again, HAVE HEARD NOTHING. In the amount of time it took to read this, I’ve read and edited this review(10 mins on hold as of rn). they finally transferred me to a resolutions department THREE calls ago and after 20 mins of me waiting for someone to answer the phone, when they finally did, they said “Hello” and before i can even say anything, THEY HUNG UP ON ME. I really loved their furniture and couldn’t wait to receive my order, considering i’ve spent $200+ on just a DELIVERY FEE, you would THINK I would have even heard something back, but boy was I wrong. beautiful furniture.. but i wouldn’t know seeing as though, I’ve only seen pictures from the app, NOT worth wasting time to even get an answer back, for the to tell you the most OBVIOUS reason you called. unless you have all day LITERALLY and want to listen to the same, three sentence automated hold tone, then THIS IS FOR YOU!!! not happy at all (15 mins now on hold)
  • May 8, 2021

    By Mr Wilson
    No way to filter availability and show what's in store. I've clicked on hundreds just to see they are unavailable anywhere in the US. Why not add a filtering option to "show available only". I have shopped at Ikea in the past and filled my house but with my new place it seems like Ikea isn't the way for simplified shopping.
  • So difficult to navigate Jan 8, 2021

    By P.J. Young
    This app is so confusing and frustrating I literally want to cry. There are no obvious categories you can browse to shops. The home page is just a feed of photos. It’s like they want the app to me like a Pinterest feed of inspiration? But I just want to shop! I want to go to office furniture > desks > and then just view every single desk you sell. An inspiration feed isnt a bad idea but I don’t know why they’ve removed a classic shopping experience. I have once or twice somehow ended up in a product list view in this app, but I have no idea how I got there. This app is horrible. I am sticking to the website for my ikea shopping. EDIT: I’m leaving my original review but after trying to use the app, after I had completely quit the app and relaunched it, I saw that the search page allows browsing by categories. I believe there is a bug I must have encountered because previously, my search page only contained a search bar a few suggested search terms. This is frustrating when there is no other way to get to the categories for shopping.
  • Apr 24, 2021

    By Steph 99
    Uninstalling. Absolutely despise this app and now it won't work without setting preferences. Way less useful than the old app. The 2 functions I use the most, store information and a quick shopping list, are buried. Instead, the home screen is full of pretty pictures of aspirational rooms that I don't need. The one improvement is that online ordering is easier. Please bring back the ease and utility of the old app!
  • Could not even register an account Apr 25, 2021

    By HopefullyThisIsAUniqueNickname
    I tried to register an account. The password field would not let me paste a secure password from 1password. Then I tried using 1Password to auto fill a 25 character random password. That failed validation saying it must be over 8 characters. That blocked me from proceeding. I then deleted 8 characters from the password and that cleared the validation (whoever coded this piece of crap is counting keystrokes, not the number of characters in the field). Then I tried to save and got the wonderfully helpful error message “one of your fields have failed validation”. There is no indicator of which field is the problem. I double checked each field, all correct. Still get the error whenever I try to save. Then I unchecked the box saying I wanted to join the family discount club which removed half the fields from the registration form. I tried to save and this time get an error saying that my account already exists! When I tried to login, still get an error. This is such amateurish garbage. Deleting. Don’t trust this app.
  • May 5, 2021

    By H K
    So incredibly inconsistent app. You can't find some items in the app even if you type in the number. Camera feature doesn't work most of the time. One day, you can browse by category, then, next day, the feature is gone. At the end, I end up using the browser.
  • Navigation is so tough to figure out! Feb 26, 2021

    By :)7:)6:)5:)4
    First of all it doesn’t work in landscape! I use an iPad Pro! Too big for an app that only works in portrait! And keeping it upright while searching is terrible. I also cannot find the area to make an in-store shopping list , which is my favorite feature or was rather. I clicked and clicked to find the categories so I could just browse and only found categories by room. I quit searching out of frustration and went back 2 hours later and the app opened to a different area. No idea how that happened or how to get there again in the future. So far the new app is a big disappointment and my hands hurt from holding a 12” iPad upright! So far- not a fan! Ok REALLY hate this app! I click on a coffee table-Lack. Wanted to see the size.. clicked on product size, nothing. Clicked on more information.. still nothing. Clicked on good to know and FINALLY got the dimensions with no pictures! The app stinks. I a, praying that the website is still working. Two thumbs down!!
  • May 4, 2021

    By Mohsin Khan
    Honestly the experience has been pretty horrible, I ordered some furniture few days back I haven't received the order invoice also I am not able to find the order details in the app which is like the bare minimum to ask. Its just the products otherwise customer service is below average for a brand as big is the name goes.
  • Apr 29, 2021

    By Eddie Urenda
    I've purchased an entire kitchen at Ikea (not via this app) but the user experience in using this mobile app makes me feel like a customer who has never been to IKEA. The app doesn't facilitate searches, confusingly shows inventory and provides conflicting messages in terms of whether or not things are available for click and shift or only available for purchase in store. Often encounter unable to pull account details messages, overall I end up using a computer....love you but frustrating

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