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Ibotta: Save & Earn Cash Back

Ibotta: Save & Earn Cash Back

Ibotta

Cash back on everything you need! Join now to start earning cash back!

4.7 Ratings 2M+ Reviews 10M+ Downloads

Ratings & Reviews

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  • img Community
    Imagine you’re buying new shoes or a TV from your favorite store and someone is standing there handing you a $50 gift card every time you make a purchase. Now you can actually earn money from the purchases you make regularly and cut the cost.
    img by Albert
    2 years ago
  • img Community
    Cutting and storing 30 different coupons in your wallet is a huge mess, and letting coupons expire because they were hiding in your email is frustrating. You can link up with all your favorite loyalty accounts to get the latest deals and coupons right on your phone when you need them.
    img by Jerome
    2 years ago
  • img Community
    Whether you need to buy 10 or 110 items to get your kiddo ready for their first day at school, a main objective is to find a deal to save money. Here is a 1 stop shop for savings from more than 300 retailers.
    img by Sharon
    2 years ago
  • img Community
    I love this app. It helps you get money back based on what you buy, from 50 cents to $1 or more. You simply click on the offer, buy the item and take a picture of your receipt. So easy and handy.
    img by Sharon
    2 years ago
  • img Community
    I love this app. Even though you’re not going to earn $5,000 buying groceries, the small amounts that you earn can really add up. It’s easy to use and can be used at many stores. It’s very helpful when you want to save money.
    img by Sharon
    2 years ago
  • img Community
    This is one of my favorite cash back apps. You’re not going to earn a lot of money with it, but $.25 here and $1 there really can add up. You don’t have anything to lose with it.
    img by Danny
    2 years ago
  • img Community
    Not only can this app find good prices on organic food, but it also offers cashback deals at many natural food markets. It's a win-win situation.
    img by Marcella
    1 year ago
  • img Community
    Not enough people seem to know about rebates. Look for offers you like, upload the receipt for your purchase, and you can get anywhere from 0.5% to 5% cashback. It works for shopping in person, online, or while traveling and even dining out.
    img by Joy
    1 year ago
  • img Community
    You'll be shocked by how much cash back you can get on so many purchases when you use Ibotta. It's free and simple to use - there are 0 codes or coupons you need to track or remember!
    img by Sharon
    9 months ago
  • img Community
    Buying groceries can get expensive, but not with the right tools. If you want to get 10-20% in cashback every time you shop at the grocery store, then this is a must-have. Find all the local deals and shop strategically to make the most of your coupons.
    img by Sharon
    8 months ago
  • Nov 29, 2021

    By Denise Ultis
    Love everything about this app. I've been using Ibotta for a few years and have saved do much money, like thousands!!! I'll use it for gift cards at the grocery store, book vacations and really anyway possible to save some money. Also, the customer service is great and has always helped me with any issues that may pop up but that is not often. It's just a great app and completely worth downloading!!!
  • It used to be good, not any more Sep 18, 2021

    By NoemyZambratta
    I used to love Ibotta. Have been using it for 2.5 years now, and for a long time it was great to have really good monthly earnings. The average month I would get no less than 25 in cash back. There were months I got 40 something, 50 something and there was even a month when I earned almost 85. The more I purchased, the more offers, bonuses and cash back I would get. Ibotta seemed to reward me more and more, and included me in a beta savers program. I started getting more exclusive bonuses, but that was also when I started seeing less and less offers from the products and brands I like, making it harder to earn cash back, or to achieve the required amount of redeemed offers for certain bonuses. As a result, my monthly earnings have decreased so much in 2021, making it less and less exciting to even use the app. Most of the products I buy and used to be available in Ibotta are not available any more. In the past, I used to be able to add 6-10 offers weekly of my favorite products. Now, I hardly get one or two offers MONTHLY. I see that I’m not alone in this complaint as other users have mentioned the same in their reviews. It’s disappointing. I hope Ibotta pays attention to this and make some improvements about it. If this goes on, I will most likely end up deactivating my account and no longer using the app. If they do make improvements, I will surely change my review and give it the 5 stars I would surely have given it 1 or 2 years ago.
  • At a time was a great app and money saver, now not so much May 5, 2020

    By Kepesky
    I’ve earned a lot of money using this app over the years and it has helped in tough times. Unfortunately I have only used it a handful of times in the last 6 months because it has become so inconvenient to use, as well as not having the items I’ve repeatedly purchased over the years available, as they once were. You have to watch a video for 70% of what you want to unlock. This takes a lot of time especially when you go through sooo many categories of items that are on there, multiple times, and separated by a variety of the product. (Size/flavor/etc). And if you’re listening to music to help pass the time, it won’t continue after the ad is over. And fat chance you’ll find it available for the store you purchased it from when it’s restricted to one store, the store you didn’t purchase it from. Also a major thing is that you STILL have to unlock every item. Other apps allow you to just scan your receipt and that’s it. It finds the offer if there’s one available. Ibotta has been around for long enough to have that technology available. Most of the bonus offers now are just to recruit people to join but I’ll be among my “teammates” in no time, non-existent because it’s just become so time consuming and not much to offer after you’ve spent 20+ minutes just looking for items on your recipient, hoping to get cash back for, but sadly don’t end up with anything!
  • Used to be great, now, it’s a waste. Aug 9, 2020

    By Game dumper
    I used to love Ibotta. I would recommend it to friends all the time, even people who were asking me why I was scanning items with my phone as I shopped. Those days are gone. Offers are often not worth the effort of finding the nitpickily specific type and size of the featured product, and if you do find the right version at a store, the offer won’t be valid for that store, so you’re back to square one. Pay With Ibotta (PWI) used to be a great addition, but now is pointless because it doesn’t work. I have tried using it several times to no avail. The app will display a message saying it can’t connect with a button to “retry”, just to continue showing the same error. Today, an offer appeared via a notification for Dominos Pizza using PWI. I decided to use it today, and of course, Ibotta displayed the same error message as before. Updated my app, and the same thing happened. Ibotta is unreliable, and seems to be falling seriously behind in their attempts to maintain an app that functions properly and is user friendly. They’ve already removed Venmo as a payout option, and continue to reduce availability and value by minimizing/eliminating rebates (especially with PWI), making it pointless to bother even attempting to use the app on a regular basis. I’m a user who’s saved $700 since I started using Ibotta in summer 2014, with 2020 being my lowest-ranking year since all their changes ruined the app for me.
  • Its ok, but doesnt quite work as intended. Jun 24, 2021

    By k9s0
    So, some items have a button that says “can’t find this item?” But other items dont. Often times I cannot find a product in the store, and i look on the app to find the button and report that the item is no longer in stock, but the button isnt there. Why not? I have no idea. Most items are in general, not available, and the ones that are available, I dont want to buy. But every once and a while you’ll find a good deal. Just don’t expect to use this to save a lot of money. There are also some weird UI decisions. I shop at a few grocery stores listed in the app, and you can choose to “star” your favorite stores, but theres no list of stores that contain your starred stores. Instead, theres an algorithmic list on the home page that suggests stores to you, and if you want to find a specific store, you have to search for it. “Starring” a store does nothing. Eventually, the algorithm will learn which stores you search the most, and it will start to suggest that store to you on the home page. But this will be a frustrating experience if you’re new to the app, or if you move to different area with different stores. Its just a crazy decision, I really cannot figure out a reason for the algorithm to suggest stores. Its confusing and not user friendly at all. I never even click on the stores that are suggested to me, since I only go to the grocery stores near me.
  • Was a fun way to earn cash to shop or emergency money. May 7, 2020

    By Lorna lovely
    I’ve done ibotta for a years. Since I heard about the app on Good Morning America like 7-8 years ago. It was great and had a bunch of stuff I used and still use. Now there are places I don’t shop that aren’t even in my town. And stuff that isn’t carried in any store in my area. And it has become wicked bothersome. Because. It won’t let you redeem if I order for pickup. With covid you should get a super bonus. And their cash back is a joke. Yes I said a joke clarify this wait for that. You have to put in your info for that place and when you say hay I made a purchase they tell you oh on flexpays don’t count. With covid 19 how else are you to get clothes and gifts? No stores open or malls. Wal mart and Target. That’s it. I make more with no hassles on a different app. And it doesn’t have a lot of what I buy or even what ibotta got us to try. And you look through three stores for it and they look at you as if you are asking for space food. I have earned a nice bit of money. That was my shopping cash and emergency money fo gas and milk an if we needed something. But it has gotten weird and most aren’t carried in my area. And another app pays out better for online shop. And no hassles. Although I think every one using order pick up should be getting extra super bonuses not excluded and bonuses not apply. Standing masked inline outside and only 5 in at a time is insanity.
  • Nov 19, 2021

    By Cyanide Lollipops
    Ibotta is awesome! My friends had been telling me about it for awhile and I never used it because I figured it was just like all the other apps that take like a yr to make $10. But I gave in and it's been a little over a week and I already have $60 just from buying things I normally buy anyway!! Get this app. It's truly AMAZING!!!
  • A lot of false advertising Jan 13, 2019

    By Moomoo5792
    I gave it 3 stars because I only receive the cash back for my purchases about 3 out 5 times. This app used to be really great. But now they are really, really bad for falsely advertising cash back on items just to get you to purchase them. Many, many...many times now I have purchased the EXACT item shown. I always read the full details of each offer to make sure it doesn’t require you to purchase two, or only a certain size, etc. I will even scan the barcode for a match when I’m in the store! Then I get home, scan my receipt and uh oh...”item doesn’t match”. I check my receipt to make sure the cashier did indeed charge me for the item..yep, it’s there. Hmmmm convenient way for them to cash in on successfully pushing you the product without having to actually pay you the money. This past week they even went as far as to go back and take away the credit that I had earned on an item. I received an email stating that they couldn’t match it even though their app successfully matched it to my receipt! It was indeed the correct item. Don’t even bother with trying to contact their care team because you just get the generic “oh we’re sorry but you probably didn't purchase the correct item...please review details of all items before purchasing in the future” type of response...much like their responses to most of these reviews 😒. I hope they do better in the future.
  • Good with an Asterisk Aug 7, 2020

    By jjustjjess
    I have earned quite a bit of cash back for items I purchase and have tried some new items and brands as a result of offers. The downsides are that linking your loyalty rewards card is supposed to make the process simpler, but it becomes WAY more of a hassle because it never detects all of the items I purchased. I always make sure I have the offers added before I shop, but somehow things are always missed, or multiple quantities are not registered. Reaching out to their customer service is a huge pain. The response is slow, sometimes you would have qualified for bonuses if the offers were recorded the day of your purchase, but if you don’t add the bonus into your customer service request, they won’t check for them. They also sometimes ask for pictures of receipt, items, and barcodes after not responding for a week (which means your food might already have been consumed) so take pictures immediately and hold onto them in case you need them as backup to your request. It’s honestly just easier to upload the receipts yourself instead of linking your loyalty card. In any case, these companies are collecting LOADS of valuable consumer data, the least they can do is make it simple to compensate you for your willingness to participate in that. So it’s incredibly frustrating when the consumer is the one having to jump through hoops for $0.50.
  • Nov 29, 2021

    By Rosie Palm
    I actually have had no problem with the app. I have withdrew my cash back 4 times now. First time had a few issues and support a ticket over it. It did take like 2 weeks for suppoet to answer me but they did and i waa then able to redeem. The 2nd time i had trouble redeeming and support emailed me within 2 days and my account was able to redeem. I redeemed my 3rd & 4tb time with absolutely no problems. I love this app and no im not a fake person.
  • Nov 22, 2021

    By Ks tob
    Support is a total joke. If you have any issues cashing out, logging back in, etc., do not expect any real help. I'd advise against allowing the app to sync with other apps (like Walmart) bc if anything happens, they will not correct it for you. Support also has a nasty habit of asking you to restate the same information you initially provided - it's like they don't even fully read the support ticket. They obviously are just trying to close tickets with minimal effort. Garbage app and company.
  • Nov 28, 2021

    By Holly Malecek
    I agree with all others when they say that customer service is an ABSOLUTE joke!!! When they finally get back to you (they've not answered me for over a week) because you have been locked out from your account and have no idea why and you have to submit a ticket to them requesting why your account is locked rather than them emailing you telling you what the issue might be. Then they make you feel like a criminal for having "suspicious shopping activity" Give me a break! Not everybody shops alike
  • Nov 28, 2021

    By Ginger Charles
    Two stars only because I've gotten *some* money out of them. But am quitting the app because it's an insane hassle, you can scan every single item at the store, get confirmation that it qualifies, buy it and submit the receipt, get the message that you're all good to get the amount of money back that you expect... And they just never pay you. I have support demanding that I rescan the same items again for the *third time* right now. Yeah no, I ate that food a week ago.
  • Nov 21, 2021

    By Amber Page
    This app is a great idea but only works about half the time. Multiple times I have bought items, gone to redeem my receipt, and the receipt would not submit. I tried contacting customer service, they just kept asking me to send images so they could issue my rewards. Then they would say I hadn't submitted the receipt correctly and ask me to send it again. I tried downloading the newest version, and clearing my cache like they suggested. Pretty frustrating. Not worth it.
  • Nov 23, 2021

    By Diana D
    I'm very disappointed because I'm not getting my money back from the items I purchased from the Free List for Thanksgiving! My Walmart account is synced but my purchases aren't showing up. When I scan the receipt it says its already been submitted but there isn't any Credits. I wrote the help department and submitted my receipt. Then I was told I needed to take a pic of everything. I sent that in but haven't received credit yet! I'm broke&need the cash back that is the only reason I bought it.
  • Nov 28, 2021

    By Kira Tran
    Was an amazing app, have been using it with no problems at all but now I can't withdraw using any method and I emailed Ibotta care and have not received any help, it's seems to me the only way to get help is by complaining on here which is ridiculous but here I go, help me I want my money that I worked very hard to earn!!.... Ticket #10934866
  • Used to be great...now not so much Dec 7, 2019

    By Chelleeeszxo💗
    I have been using Ibotta for about two years now and it used to great! But lately I’m rarely ever able To redeem any offers. It went from always having gain or tide(the two primary detergent brands I use) being up here quite frequently to almost never. Also, it’s stupid that certain stores the offers are not valid at(i.e. offers at Walmart are not at Target or vice versa.). I haven’t even been able to reach the 20$ minimum for cash out in MONTHS. App has also been giving issues with loading while I’m shopping so I can’t even check product barcode to be sure it’s a match. Don’t really understand why if I’m constantly purchasing certain items they would be removed from redeemable offers for what seems like permanently. I can get you want to try to persuade users to continue to use the app but if I don’t normally buy a product I’m not going to just because it’s in Ibotta. That goes for the bonuses as well. A few of the people on my “team” and I notice some of us will have to redeem less or more items then one another to qualify for a bonus. Again, I can get it if some of us are using the app more often then others but it’s still pretty stupid. For me, I was using it pretty frequently, in order to qualify for some bonuses I needed to purchase 30+ items in an unrealistic amount of time. Very disappointed with the app at this point. Don’t really know if I will continue to TRY and utilize it at all as there is really no point anymore.
  • Nov 19, 2021

    By E. R
    I don't like that I have to scan the product after scanning the receipt to confirm the item. It's on the receipt, so why do I need to scan the barcode too? It's a hassle sometimes to go dig up the item from the fridge or pantry because the app doesn't trust me. Offers are often for products I don't buy, but that's not really Ibotta's fault - that's down to the product manufacturer (like coupons).
  • Ok when it reads the receipt Jan 14, 2020

    By Ladybaby
    This app is very frustrating at times. I have made it to $20 once and got an old navy gift card which was great. The time frames for the bonus offers are very short and I am never able to reach the goals. I have one store in particular where Im able to choose and add offers and then When I go to redeem my receipt the store is not an option to choose from. So I wasted my time choosing offers that I can redeem. If want to upload a grocery receipt do it right away!! Im a busy working mom and most of the time time I can’t redeem my offers right away. Also half of the time when I try to open up the app it takes forever to load/open up causing me to leave it and come back to it later. So, I gather all my receipt and redeem them at once. Huge risk of missing out on your offers if you wait. I scan my receipt and the app doesn’t recognize/read the items on the receipt and find the applicable offer. So I manually select the offers and then it asks me to scan the freakin bar codes 😠 of the items. WHY WHHHYYY! It’s on my receipt, which I just took a pic of. ITS ON THE RECEIPT Uuhhhhh! Its prob been a few days and I don’t have that item anymore (eaten by my kids or hubby) so I don’t have the packaging to scan the barcode. Am I supposed to just keep all the packaging around until I redeem the offer, yeah that’s practical. It’s so frustrating I’m going to try a diff app maybe Ratuken.
  • Offers disappear within minutes Jul 6, 2020

    By Gamer McGamerton
    It feels a little like bait and switch here. You open ibotta, you see a bunch of great offers, you save/clip them to your account and then you head to the store. But many times between the time you saved the offer and the time you got to the store, the offer is gone from the app entirely. I’ve had this happen at least 7 times just in this last week. I literally had a friend tell me about a deal she had just got with ibotta while she was still at the store. I found the offer in my app, saved it to my account, and by the time I got my shoes on, the offer was gone from the app. The offers need expiration dates the way coupons do. That way, users can count on them. But what I think the ibotta people don’t get is that most of us budget and plan our grocery trips before we head out the door. I’m not willing to roll the dice with purchases, only to get home, scan a receipt and find the offer suddenly disappeared within the hour. Then I’m stuck paying full price for everything. It feels very sleazy and dishonest to randomly pull offers off the app at any day or time. I used to love this app. I knew I could count on it. And offers didn’t randomly disappear, and actually would say how many days you had left to use them (some offers still show this). But currently this app has become impractical and wasteful. It’s a grocery gambling game at best.
  • img Community
    Imagine you’re buying new shoes or a TV from your favorite store and someone is standing there handing you a $50 gift card every time you make a purchase. Now you can actually earn money from the purchases you make regularly and cut the cost.
    img by Albert
    2 years ago
  • img Community
    Cutting and storing 30 different coupons in your wallet is a huge mess, and letting coupons expire because they were hiding in your email is frustrating. You can link up with all your favorite loyalty accounts to get the latest deals and coupons right on your phone when you need them.
    img by Jerome
    2 years ago
  • img Community
    Whether you need to buy 10 or 110 items to get your kiddo ready for their first day at school, a main objective is to find a deal to save money. Here is a 1 stop shop for savings from more than 300 retailers.
    img by Sharon
    2 years ago
  • img Community
    I love this app. It helps you get money back based on what you buy, from 50 cents to $1 or more. You simply click on the offer, buy the item and take a picture of your receipt. So easy and handy.
    img by Sharon
    2 years ago
  • img Community
    I love this app. Even though you’re not going to earn $5,000 buying groceries, the small amounts that you earn can really add up. It’s easy to use and can be used at many stores. It’s very helpful when you want to save money.
    img by Sharon
    2 years ago
  • img Community
    This is one of my favorite cash back apps. You’re not going to earn a lot of money with it, but $.25 here and $1 there really can add up. You don’t have anything to lose with it.
    img by Danny
    2 years ago
  • img Community
    Not only can this app find good prices on organic food, but it also offers cashback deals at many natural food markets. It's a win-win situation.
    img by Marcella
    1 year ago
  • img Community
    Not enough people seem to know about rebates. Look for offers you like, upload the receipt for your purchase, and you can get anywhere from 0.5% to 5% cashback. It works for shopping in person, online, or while traveling and even dining out.
    img by Joy
    1 year ago
  • img Community
    You'll be shocked by how much cash back you can get on so many purchases when you use Ibotta. It's free and simple to use - there are 0 codes or coupons you need to track or remember!
    img by Sharon
    9 months ago
  • img Community
    Buying groceries can get expensive, but not with the right tools. If you want to get 10-20% in cashback every time you shop at the grocery store, then this is a must-have. Find all the local deals and shop strategically to make the most of your coupons.
    img by Sharon
    8 months ago
  • img Expert Best Rebate & Cashback Apps of 2021

    Best Rebate & Cashback Apps of 2021

    We tested the most popular rebate and cashback apps of 2021 to see which ones brought you the biggest savings while being the most user-friendly. Here's what we found. 

  • img Expert
    1. Want a gift card every time you splurge? Get rewarded for shopping and dining with cash back in your choice of gift cards, Paypal, or Venmo
    2. Unlock rebates before shopping and earn cash back on major purchases through Uber, Jet.com, HotelsTonight, Groupon, and more
    3. As simple as scanning receipts after shopping your faves like Trader Joe's & Petco. Earn daily savings & special bonuses for products you buy anyway

    Reviewed by Laura S on December 12, 2017

  • Nov 29, 2021

    By Denise Ultis
    Love everything about this app. I've been using Ibotta for a few years and have saved do much money, like thousands!!! I'll use it for gift cards at the grocery store, book vacations and really anyway possible to save some money. Also, the customer service is great and has always helped me with any issues that may pop up but that is not often. It's just a great app and completely worth downloading!!!
  • Nov 19, 2021

    By Cyanide Lollipops
    Ibotta is awesome! My friends had been telling me about it for awhile and I never used it because I figured it was just like all the other apps that take like a yr to make $10. But I gave in and it's been a little over a week and I already have $60 just from buying things I normally buy anyway!! Get this app. It's truly AMAZING!!!
  • Nov 29, 2021

    By Rosie Palm
    I actually have had no problem with the app. I have withdrew my cash back 4 times now. First time had a few issues and support a ticket over it. It did take like 2 weeks for suppoet to answer me but they did and i waa then able to redeem. The 2nd time i had trouble redeeming and support emailed me within 2 days and my account was able to redeem. I redeemed my 3rd & 4tb time with absolutely no problems. I love this app and no im not a fake person.
  • Such an easy way to earn money Oct 4, 2017

    By TStaas
    I have used Ibotta for over a year now and it’s become part of my life basically I’ll tell you why; every time I make a trip to the grocery store for whatever reason I either check Ibotta before hand while making my list, or when there is something specific I need I will usually check to see if I can get money back on it before I make my decision on that specific item. If the item I have on my list is on Ibotta but to qualify for that cash back I will need to buy multiple, I will usually opt for the deal where I get money back. The reason I do so is because overtime it all adds up and that cash is great for date nights or just money to have saved back. I’ll be honest I was a little skeptical at first on how you really get that cash back and actually it’s really easy you pick where you would like the money to go basically like a gift card, they send you an email super quick with your gift card number, and usually a barcode so that you can use it off of your phone or print it out. I’ve never had any issues using my cashback at a store or restaurant. I love that they have so many options to choose from! Super easy way to earn money, definitely give it a try.
  • Nov 11, 2021

    By Stacy Nothanks
    Takes a bit long to get rewards unless you get specific items at the store which I typically don't, but they are great. Did the free Thanksgiving and I got all but 2 bucks back which was fine for me as my turkey was 17 bucks, I definitely recommend this app if you love to save money and get your money back on groceries.
  • Nov 12, 2021

    By Emmaleigh Peavy
    Easy to use once you get the hang of it. Decent turnover on offers. It does get a little hard to earn sometimes because buying the cheap brand is alot cheaper than the cash back you earn...but over all it's a great way to try new products, or ones you already buy, at a discount and have a tiny bit of extra money over time when it adds up. Worth a try
  • Amazing App Dec 14, 2018

    By Brandi.irons-Williams
    Okay, I suppose its possible to not like this app but, only if your lazy or just always in a hurry. I read on one of the reviews that someone commented that the app does not tell you when the rebates expire however, that is completely false. You do have to scroll down a bit to see exactly when it expires it not only gives you the exact day but it gives you a time as well. You certainly won't get rich off of this app but if you save your dollars it is certainly suite at Christmas time. I try to think of the rebates as I would a change jar sometimes I drop in a couple of dollars and sometimes it's a couple of quarters and over time it builds up. I actually had the app for an entire year almost before I ever used it because I was not that familiar with it. In any case, it's worth the extra 10 minutes or so with each grocery trip. I have found that looking at the app before I go to the store, activating the rebates prior to going and making a list makes the app much easier and saves time overall. I guess it's like the old saying, "You can take a horse to water but, you can't make him drink" applies to the nay sayers. I've earned $462 in the last 18 months on stuff I buy anyway so, I'd call that a win!
  • NOT RECOMMENDED!!! Jan 14, 2021

    By Minnamines
    I have tried a few apps similar to Ibotta, but really liked the way Ibotta’s app worked and am using it solely. I had heard so many great thing about Ibotta, but it wasn’t to last. I thought things were going great until I realized that since the time I started using the app, I wasn’t getting credited for any Walmart offers. As Walmart is were we buy most of our groceries, this was an issue. So I set aside some time to send a report/msg to the developers of the app. In response, I received an email requesting I scan EVERY barcode of everything previously purchased & provide a list of long-since expired offers in order to get the credit. I mean shouldn’t the developers have that info already?!!! Who has the time to go through EVERY grocery item you own and scan the barcodes? Not me. Why do you think I signed up for Ibotta to begin with??? TO SAVE TIME clipping coupons. I have since cashed out and will be deleting this app as soon as my bank account is credited....IF I even get THAT! I do NOT recommend this app or this developer. SOME customer service...smh! Complete ridiculousness and a total waste of my limited time. Some customer service...smh. 😒🙄
  • Listed but not redeemable? Confused. May 3, 2020

    By Cyrah D.
    I do not understand why Food Lion offers are not available to redeem. I added Food Lion offers to my list before shopping at my Food Lion. After purchasing items I go to “Redeem” and Food lion is not listed although I had the option to add offers from said grocery retailer before shopping. I checked the “fine print” or “details” for the quantity, variety and size of the product needed to redeem said offers before I added to my list and purchased. I selected the option “Any Grocery Store” to scan my receipt as Food Lion was not a listed option and still the app found no offers. With all that being said I just need a clear understanding of why this is. I have many colleagues asking for a great money saving app for groceries and other retailers so, I want to be sure they and myself will be able to use the app properly and be able to redeem our offers especially if the retailer is listed before purchasing. I hope I can get a clear understanding or get answers otherwise I will try a different app and also recommend other apps to those looking.
  • Great Deals!!! 5 ⭐️⭐️⭐️⭐️⭐️ May 9, 2018

    By UKIDINME007
    Not sure how to contact you so I’ll do it here. There are SO MANY products you have listed for Natural Grocers that they don’t sell and never will. I worked for them for three years and know their products by heart. All their stores are owned by the same family in all the states they have them. So all product criteria are the same. I love the money I’ve received from ibotta in the 2 1/2 years I’ve been with you but it’s such a waste to offer so many items that are not in the store. It’s not just Natural Grocers. Whole Foods doesn’t sell so many of the products you list them. I can give you examples: All Crest products, Similac, all Kraft products, all Kellogg's products. This is just the tip of the iceberg. Same with ALL your stores you list but my main concern is with the two above mentioned stores. I’ll ALWAYS use your app, but think of the money people could “earn” if there were actually more items these stores actually sell and take out those they don’t. I LOVE you guys so much for offering us this opportunity to save so much money!! Keep up the good work!! Two thumbs up as always!! 👍🏼👍🏼
  • Nov 20, 2021

    By Maria Olsen
    I like the cash back but it's kind of a hassle to search the app before you shop the store to find specific items that have a good deal. I wish you could buy whatever brand you wanted then scan your receipts for the cash back but instead you have to buy that specific brand and be sure it's check marked on the app for your reward to apply once you scan the receipt.
  • 2 1/2 Stars Sep 24, 2020

    By Suebeehoneym
    It feels almost ridiculous to speak negatively about a way to save money, but quotes like “time is money” or “wasted time is wasted money means trouble” or “no man can achieve success if he didn’t first know the value of time”, etc., exist because time is valuable. It’s one thing that can never, ever be gotten back. If this app was as great and simple as it comes across, than the time spent would easily be worth it. Select in-store that I’m going to, select/add to list the products/ savings, shop, upload receipt, done. HA HA HA...NOT! Savings selected prior to shopping disappear when receipt uploaded within hours. Too many products are not offered at the store it was advertised with, so while your list may show a nice amount of savings, good luck saving what you expect to. Then savings don’t get added even when receipt is uploaded and directions are followed, and more time has to be spent figuring out why. Ibotta basically answers your question with a question, that is after it emails you a number of articles you can read to figure it out yourself. This is a beneficial app for those accepting their time being valued at approx $0.25 - $1.00 per hour. For some, they’ll realize the time could be spent with family, pets, friends, volunteer opportunities, etc.
  • Nov 26, 2021

    By Hot Rod
    it is a great way to get money back on things that you purchase anyways, I had one hiccup when I accidentally copied the same receipt twice which I don't suggest doing now I put a mark on the receipts so that don't happen again. I had an acme card that due to all the phone towers around the area was screwing up and not reporting my rebates, The support team is working on that now, you have to be patient with the support team it seems it takes a while cuz they have to thoroughly go over receipts
  • Great concept, needs improvement though Aug 20, 2019

    By Pmweeks
    I honestly do love this app and if you are very attentive to what you buy and scan the receipts without using the barcode from your store rewards card then Ibotta is wonderful and you can make some good extra spending money...BUT....I have learned the hard way that when you purchase any of the items you almost always have to “prove” you bought it by adding the items after you scan or take a picture of the receipt. For example, on a recent trip to Walmart, I purchased 11 different products that I would receive extra money for. I scanned my barcode on the receipt and Ibotta only recognized that I had the $0.10 “any grocery item”. I had to go back through the extensive list to check off all the other items then scan the barcode of the item. Fairly annoying once you have put all your groceries up. Another issue I’ve discover is a store reward card that you can link to your account such as Winn Dixie or Publix...take my advice and don’t bother, submit your receipt instead so you can catch what Ibotta doesn’t because you can’t tell if they did right away and it’s just faster. As it is I spend a significant amount of time scrolling through everything...ain’t nobody got time for that!
  • Good and bad Oct 19, 2020

    By step on my knee
    While it is absolutely amazing to get anything for cash back and appreciated, even .10 back adds up! it is also absolutely irritating and annoying that if you go to a store w/o a barcode on the end of the receipt you have to scan each individual barcode & sometimes you still have to scan individual items even w/ barcode b/c for some reason the app can’t register the products selected on your list after doing each section of your receipt, also like tonight I had one selected item on my list that was 1.00 back and it said There was 8 hours LEFT and it vanished after only TWO HOURS, VERY VERY ANNOYING!! while there is a lot of items to select a lot of them are things that I don’t buy and most people don’t because We’re all broke and there is a cheaper selection your going to have to go with the cheaper item, it takes a long time to go through all the products to select what you want to add to your list for cash back which is fine but only certain items are at certain stores, it would be a lot better app if you could snap your receipt(with or without barcode) and it would automatically add the same cash back items from the receipt that are available at any store not just one or a few
  • App is now just Okay Sep 13, 2021

    By PerkinsPriorityMGMT
    Apps like these are great, if they offer money saving/or points on items you actually buy and use on a regular basis. When I have the time to go through the vast amount of products, I find that I actually only need/want a few (usually 1) and the odds that the selected store has it in stock is pretty much slim to none. It would be nice if this app allows for receipts to read from email 100% of the time. I have connected the correct email account, the correct product and still nothing. If you have a bunch of time and want very little reward for the planning, this app is for you. When this first came out, it was the best and I only used this one unfortunately now I don’t waste the very little time I have check marking each individual item in hopes I need/find it at the store. To developers: please update app with more relevant/everyday used items and easier email receipt capture. In this time we live in most things are digital and I, like many utilize the stores curb-side pickup or the Digital Pay at checkout but most of the digital receipts are not accepted by this app. That’s a shame, you had a GREAT thing going and I would like to use it again even if it were to be change to a paid app.
  • I tell everyone I know, but.... Aug 29, 2019

    By TMI-Tori
    This is the only rebate app I use and people are surprised at how much I make for doing so little. I live in Wyoming, and yes, we are skeptical and always have something to prove so I will bring in a receipts and show em’ how it’s done. However, I am a little flaky and spend hours trying to make sure I have the right offer for the right store. Do NOT even get me started on stacking a coupon with an offer during a sale at specific stores. It makes my brain hurt and I look like “Beautiful Mind with my note books that cross-reference newspaper ads that have coupons paper-clipped to them with sticky notes of Ibotta offers. I know I’m a lost (space) case, but Ibotta should develop some kinda cross referencing that could match any current coupon you have with the closest store that has an offer waiting for you (can I patent this idea right now? retailers would pay alotta to Ibotta ...no?). Well then I will continue to love Ibotta and make money from the comfort of my bed. I now go hunt stores for offers and my husband thinks I’m having an affair and I have to confess the games, bonuses and getting money transferred to my debit card SAME DAY is addictive. Love it! Gotta...have my Ibotta.
  • Used to is the key phrase Jun 13, 2019

    By Jren421
    Seriously I don’t know what you did in this latest update but it is so so so very very bad! Please take it back!!!! Nothing is working. It’s back to the dark ages. Manually scanning every item on my receipt even from Walmart, ugh are you kidding me? Going above and beyond what is needed for the bonus m, being credited a few pennies per item but not having the bonus even budge and then being told that the mistake must be my fault- it’s not- I can’t justify that time now when you have so drastically lowered your rebates. What would have once been 1.59 is no .35 and getting to $20 to cash out takes hundreds of dollars. I know, I have a choice. I don’t have to use it. It’s just I guess I always hold out hope that someday there will be one company that stays true to who they said they were. Ibotta set out on a mission and now their mission statement needs revision. I will give it a 5 and revise this the minute the app is fixed. That is a promise. It has to be fixed though. This is not okay. #Update- the update to fix the weird made it weirder yet and yes that isn’t correct grammar and I know but after a hot, exhausting day at the grocery store I’m just done trying to figure weird out.
  • A money saver Oct 14, 2020

    By VenturaLiza
    I have been using this app now for a few years, and so far I have cashed in almost $800 in rebates. I'm very pleased to know that I can save money on items which I buy weekly. I will continue to use this app, even though it takes a several moments to load the offers, scan the barcodes and upload the receipt. I'm not a great fan of the brand-specific rebates, since the majority of my shopping is bulk foods, meats, fresh fruits and vegetables. I rarely buy processed or boxed food items. I always take advantage of the "any brand" rebates. I find that I will often buy items I wouldn’t normally buy because the rebate is good and I can stack that with the store sale price and/or a manufacturer coupon and get the item at 50-75% off. And if I can combine those savings with a mid-week or weekend warrior bonus, then it’s worth it. But it does take time to do all this calculating to see if it’s actually worth the projected savings. I would say that the settings menu could be a little bit more user-friendly. It took me weeks to realize that I could opt out of alcohol and liquor rebates. I also wish that I could use rebates at stores like $.99 Only and Grocery Outlet.
  • Horrible App May 28, 2019

    By Lulu8474
    This used to be a fun, good, Easy app to use and now it is just crap! I deleted it and will never be using it again! You select your items, then head to the store and when you go to make sure an item qualifies the Scan barcode doesn’t work. Then when you get home they have mysteriously changed the layout to where now there is no button to scan your receipt to redeem, after you have already purchased all these items! This also means that if they haven’t fixed it before the bonus runs out you lose that too. So, you contact them and it takes about a week to get a response that generically says you have to have the latest version, completely close out of the app then try to re enter, power off your phone then try again. I mean come on people I did those things even when the app was half working correctly. I even deleted the app, waited a week and tried to reinstall and still the same crap. This has become a pure scam! Well, I am sure I have made you tons of money, but now I have no use for your app because it can’t save ME money and that is the only reason I ever got it. You will not make another cent off of me.
  • It used to be good, not any more Sep 18, 2021

    By NoemyZambratta
    I used to love Ibotta. Have been using it for 2.5 years now, and for a long time it was great to have really good monthly earnings. The average month I would get no less than 25 in cash back. There were months I got 40 something, 50 something and there was even a month when I earned almost 85. The more I purchased, the more offers, bonuses and cash back I would get. Ibotta seemed to reward me more and more, and included me in a beta savers program. I started getting more exclusive bonuses, but that was also when I started seeing less and less offers from the products and brands I like, making it harder to earn cash back, or to achieve the required amount of redeemed offers for certain bonuses. As a result, my monthly earnings have decreased so much in 2021, making it less and less exciting to even use the app. Most of the products I buy and used to be available in Ibotta are not available any more. In the past, I used to be able to add 6-10 offers weekly of my favorite products. Now, I hardly get one or two offers MONTHLY. I see that I’m not alone in this complaint as other users have mentioned the same in their reviews. It’s disappointing. I hope Ibotta pays attention to this and make some improvements about it. If this goes on, I will most likely end up deactivating my account and no longer using the app. If they do make improvements, I will surely change my review and give it the 5 stars I would surely have given it 1 or 2 years ago.
  • At a time was a great app and money saver, now not so much May 5, 2020

    By Kepesky
    I’ve earned a lot of money using this app over the years and it has helped in tough times. Unfortunately I have only used it a handful of times in the last 6 months because it has become so inconvenient to use, as well as not having the items I’ve repeatedly purchased over the years available, as they once were. You have to watch a video for 70% of what you want to unlock. This takes a lot of time especially when you go through sooo many categories of items that are on there, multiple times, and separated by a variety of the product. (Size/flavor/etc). And if you’re listening to music to help pass the time, it won’t continue after the ad is over. And fat chance you’ll find it available for the store you purchased it from when it’s restricted to one store, the store you didn’t purchase it from. Also a major thing is that you STILL have to unlock every item. Other apps allow you to just scan your receipt and that’s it. It finds the offer if there’s one available. Ibotta has been around for long enough to have that technology available. Most of the bonus offers now are just to recruit people to join but I’ll be among my “teammates” in no time, non-existent because it’s just become so time consuming and not much to offer after you’ve spent 20+ minutes just looking for items on your recipient, hoping to get cash back for, but sadly don’t end up with anything!
  • Used to be great, now, it’s a waste. Aug 9, 2020

    By Game dumper
    I used to love Ibotta. I would recommend it to friends all the time, even people who were asking me why I was scanning items with my phone as I shopped. Those days are gone. Offers are often not worth the effort of finding the nitpickily specific type and size of the featured product, and if you do find the right version at a store, the offer won’t be valid for that store, so you’re back to square one. Pay With Ibotta (PWI) used to be a great addition, but now is pointless because it doesn’t work. I have tried using it several times to no avail. The app will display a message saying it can’t connect with a button to “retry”, just to continue showing the same error. Today, an offer appeared via a notification for Dominos Pizza using PWI. I decided to use it today, and of course, Ibotta displayed the same error message as before. Updated my app, and the same thing happened. Ibotta is unreliable, and seems to be falling seriously behind in their attempts to maintain an app that functions properly and is user friendly. They’ve already removed Venmo as a payout option, and continue to reduce availability and value by minimizing/eliminating rebates (especially with PWI), making it pointless to bother even attempting to use the app on a regular basis. I’m a user who’s saved $700 since I started using Ibotta in summer 2014, with 2020 being my lowest-ranking year since all their changes ruined the app for me.
  • Its ok, but doesnt quite work as intended. Jun 24, 2021

    By k9s0
    So, some items have a button that says “can’t find this item?” But other items dont. Often times I cannot find a product in the store, and i look on the app to find the button and report that the item is no longer in stock, but the button isnt there. Why not? I have no idea. Most items are in general, not available, and the ones that are available, I dont want to buy. But every once and a while you’ll find a good deal. Just don’t expect to use this to save a lot of money. There are also some weird UI decisions. I shop at a few grocery stores listed in the app, and you can choose to “star” your favorite stores, but theres no list of stores that contain your starred stores. Instead, theres an algorithmic list on the home page that suggests stores to you, and if you want to find a specific store, you have to search for it. “Starring” a store does nothing. Eventually, the algorithm will learn which stores you search the most, and it will start to suggest that store to you on the home page. But this will be a frustrating experience if you’re new to the app, or if you move to different area with different stores. Its just a crazy decision, I really cannot figure out a reason for the algorithm to suggest stores. Its confusing and not user friendly at all. I never even click on the stores that are suggested to me, since I only go to the grocery stores near me.
  • Was a fun way to earn cash to shop or emergency money. May 7, 2020

    By Lorna lovely
    I’ve done ibotta for a years. Since I heard about the app on Good Morning America like 7-8 years ago. It was great and had a bunch of stuff I used and still use. Now there are places I don’t shop that aren’t even in my town. And stuff that isn’t carried in any store in my area. And it has become wicked bothersome. Because. It won’t let you redeem if I order for pickup. With covid you should get a super bonus. And their cash back is a joke. Yes I said a joke clarify this wait for that. You have to put in your info for that place and when you say hay I made a purchase they tell you oh on flexpays don’t count. With covid 19 how else are you to get clothes and gifts? No stores open or malls. Wal mart and Target. That’s it. I make more with no hassles on a different app. And it doesn’t have a lot of what I buy or even what ibotta got us to try. And you look through three stores for it and they look at you as if you are asking for space food. I have earned a nice bit of money. That was my shopping cash and emergency money fo gas and milk an if we needed something. But it has gotten weird and most aren’t carried in my area. And another app pays out better for online shop. And no hassles. Although I think every one using order pick up should be getting extra super bonuses not excluded and bonuses not apply. Standing masked inline outside and only 5 in at a time is insanity.
  • A lot of false advertising Jan 13, 2019

    By Moomoo5792
    I gave it 3 stars because I only receive the cash back for my purchases about 3 out 5 times. This app used to be really great. But now they are really, really bad for falsely advertising cash back on items just to get you to purchase them. Many, many...many times now I have purchased the EXACT item shown. I always read the full details of each offer to make sure it doesn’t require you to purchase two, or only a certain size, etc. I will even scan the barcode for a match when I’m in the store! Then I get home, scan my receipt and uh oh...”item doesn’t match”. I check my receipt to make sure the cashier did indeed charge me for the item..yep, it’s there. Hmmmm convenient way for them to cash in on successfully pushing you the product without having to actually pay you the money. This past week they even went as far as to go back and take away the credit that I had earned on an item. I received an email stating that they couldn’t match it even though their app successfully matched it to my receipt! It was indeed the correct item. Don’t even bother with trying to contact their care team because you just get the generic “oh we’re sorry but you probably didn't purchase the correct item...please review details of all items before purchasing in the future” type of response...much like their responses to most of these reviews 😒. I hope they do better in the future.
  • Good with an Asterisk Aug 7, 2020

    By jjustjjess
    I have earned quite a bit of cash back for items I purchase and have tried some new items and brands as a result of offers. The downsides are that linking your loyalty rewards card is supposed to make the process simpler, but it becomes WAY more of a hassle because it never detects all of the items I purchased. I always make sure I have the offers added before I shop, but somehow things are always missed, or multiple quantities are not registered. Reaching out to their customer service is a huge pain. The response is slow, sometimes you would have qualified for bonuses if the offers were recorded the day of your purchase, but if you don’t add the bonus into your customer service request, they won’t check for them. They also sometimes ask for pictures of receipt, items, and barcodes after not responding for a week (which means your food might already have been consumed) so take pictures immediately and hold onto them in case you need them as backup to your request. It’s honestly just easier to upload the receipts yourself instead of linking your loyalty card. In any case, these companies are collecting LOADS of valuable consumer data, the least they can do is make it simple to compensate you for your willingness to participate in that. So it’s incredibly frustrating when the consumer is the one having to jump through hoops for $0.50.
  • Not Perfect, Takes Time & Patience Feb 3, 2020

    By BravaLauretta
    I’ve gotten back over $1,000 in the years since I started using this. BUT—and it’s a big but—often what you submit as purchased offers, even when they first verify all your offers, will be rejected, usually as an unreadable receipt (how can the system say & show images of exactly which offers you’ve bought and in what quantities, then say your receipt wasn’t readable? Hmm?!). Take screen shots of EVERYTHING BEFORE you shop, including every single offer and its details (make sure you’ve added it already, showing the green check, or they’ll say you hadn’t), don’t forget bonus progress, every receipt, and save them until your earnings are in your account, or better yet, after you transfer them into your PayPal account! Then for the stores that are supposed to be tracked automatically via your loyalty number, they often miss items or multiples of items you've purchased. This has happened to me MANY times. The system works but you often have to upload files of your saved screenshot & receipt photos when you submit a help center claim, which takes time. They know that, and I’m guessing they keep the money from the retailers used but don’t give shoppers their promised money. In my opinion and in my experience it allows only relatively small returns to users. If you have the time & patience for this, it does pay.
  • Nov 21, 2021

    By Sonya Wilson
    A bit time consuming you have to search the app for things you want, choose the option prior to submitting the receipt on a lot or you won't be eligible for the redeem. Also I've found that I picked a offer shop 30min or less then when I went to upload the receipt in the car nothing available for the store at all anymore. At 1st offers were great, I've barely found any that I would purchase, had it not been for the big couple at start getting 20$ which cash out amount it be a long time
  • Nov 13, 2021

    By Kat Burleson
    I'm updating my review. This use to be a good app. But I can no longer get it to scan my bar codes and when I manually type it in it says not found, try later. Waste of time. Too bad in response to developer I did update and I have a note 20 ultra so my operating system should be fine. But I'll see if my husband can fix it. I'll update soon to let you know how it went. Thank you.
  • Nov 28, 2021

    By Ginger Charles
    Two stars only because I've gotten *some* money out of them. But am quitting the app because it's an insane hassle, you can scan every single item at the store, get confirmation that it qualifies, buy it and submit the receipt, get the message that you're all good to get the amount of money back that you expect... And they just never pay you. I have support demanding that I rescan the same items again for the *third time* right now. Yeah no, I ate that food a week ago.
  • Nov 21, 2021

    By Amber Page
    This app is a great idea but only works about half the time. Multiple times I have bought items, gone to redeem my receipt, and the receipt would not submit. I tried contacting customer service, they just kept asking me to send images so they could issue my rewards. Then they would say I hadn't submitted the receipt correctly and ask me to send it again. I tried downloading the newest version, and clearing my cache like they suggested. Pretty frustrating. Not worth it.
  • Nov 19, 2021

    By E. R
    I don't like that I have to scan the product after scanning the receipt to confirm the item. It's on the receipt, so why do I need to scan the barcode too? It's a hassle sometimes to go dig up the item from the fridge or pantry because the app doesn't trust me. Offers are often for products I don't buy, but that's not really Ibotta's fault - that's down to the product manufacturer (like coupons).
  • Ok when it reads the receipt Jan 14, 2020

    By Ladybaby
    This app is very frustrating at times. I have made it to $20 once and got an old navy gift card which was great. The time frames for the bonus offers are very short and I am never able to reach the goals. I have one store in particular where Im able to choose and add offers and then When I go to redeem my receipt the store is not an option to choose from. So I wasted my time choosing offers that I can redeem. If want to upload a grocery receipt do it right away!! Im a busy working mom and most of the time time I can’t redeem my offers right away. Also half of the time when I try to open up the app it takes forever to load/open up causing me to leave it and come back to it later. So, I gather all my receipt and redeem them at once. Huge risk of missing out on your offers if you wait. I scan my receipt and the app doesn’t recognize/read the items on the receipt and find the applicable offer. So I manually select the offers and then it asks me to scan the freakin bar codes 😠 of the items. WHY WHHHYYY! It’s on my receipt, which I just took a pic of. ITS ON THE RECEIPT Uuhhhhh! Its prob been a few days and I don’t have that item anymore (eaten by my kids or hubby) so I don’t have the packaging to scan the barcode. Am I supposed to just keep all the packaging around until I redeem the offer, yeah that’s practical. It’s so frustrating I’m going to try a diff app maybe Ratuken.
  • Offers disappear within minutes Jul 6, 2020

    By Gamer McGamerton
    It feels a little like bait and switch here. You open ibotta, you see a bunch of great offers, you save/clip them to your account and then you head to the store. But many times between the time you saved the offer and the time you got to the store, the offer is gone from the app entirely. I’ve had this happen at least 7 times just in this last week. I literally had a friend tell me about a deal she had just got with ibotta while she was still at the store. I found the offer in my app, saved it to my account, and by the time I got my shoes on, the offer was gone from the app. The offers need expiration dates the way coupons do. That way, users can count on them. But what I think the ibotta people don’t get is that most of us budget and plan our grocery trips before we head out the door. I’m not willing to roll the dice with purchases, only to get home, scan a receipt and find the offer suddenly disappeared within the hour. Then I’m stuck paying full price for everything. It feels very sleazy and dishonest to randomly pull offers off the app at any day or time. I used to love this app. I knew I could count on it. And offers didn’t randomly disappear, and actually would say how many days you had left to use them (some offers still show this). But currently this app has become impractical and wasteful. It’s a grocery gambling game at best.
  • Nov 29, 2021

    By Ben Chu
    The app deals are great. Whats not great is customer.I can't transfer my funds. Apparently someone is using my phone number so I am not able to verify my account and I do not have any other number at all. Reason for 2 star is the horrible customer support. Can't talk to anyone on the phone. Ive been sent in circles with out having my issue resolve everyday for a few weeks now. I'm so frustrated eith this companies customer support. In my opinion, it seems like they are keeping my money hostage.
  • Going bad Jun 11, 2019

    By TroubleIncarnate
    I used to love this app, but it’s progressively getting worse. A few weeks ago, Ibotta started spamming my email account. I checked my settings and they’re not supposed to send me any emails. Over the course of more than 2 weeks, support repeatedly told me to check my settings, no matter how many times I said my settings were correct. They lied and said they reset my settings so I wouldn’t get anymore emails. Finally, one snarky lady told me that users are no longer have full control of what emails Ibotta sends them. Users may no longer opt out of cash earned emails. I can check that for myself in the app. Overall, the support staff were slow, unhelpful, and did not READ what the problem was or what was done. How can you fix a problem when you don’t pay attention to the issue or symptoms? They wasted a lot of my time for nothing and I’m really not happy they’re now spamming my email because they can. Over the last several months, bonuses have become a lot more difficult to meet without buying something I don’t need or want. I’ve also noticed a marked decline in the offers I’ve been able to redeem. And they know when you get close to $25, because they’ll really limit the any brand and any receipt offers. They’ve been knocking any brand, especially the receipt offers to $0.10 A LOT. I’ve been thinking about cashing out and going with another app.
  • Nov 20, 2021

    By Jamie Oswalt
    These are the following reasons why I'm giving it to Stars. 1: there is no way to contact customer support other than email & takes them days to reply. 2. It tells me that my card is linked to an account & I never get any rebates from shopping at a certain store without submitting a ticket, when there is nothing linked to my account for that store. 3. When I purchase more than one item when there is a limit of more than one, I only get credit for one without submitting a ticket.
  • Not as good as it used to be Nov 15, 2018

    By Ande32715
    I was recommended this app a few years ago and it used to be great. They actually had items I would buy or wanted to try. Now..... I’m lucky if I can use it once every shopping trip (I used to be able to use it every time). That’s not the bad part because I do like that they have rebates for new products just hitting the market. The bad part is having to link a loyalty card. What!?!? So I started doing that. Well now one of the loyalty cards linked never posts my items and I have had to reach out to the care center and wait forever (3-7 days) to be credited and they don’t even know when you have multiple items for redemption. I had to reach back out and let them know after I already listed three items purchased along with the receipt that I was still missing money. I was credited. Fine! It’s getting worse because the app will scan the receipt for items and not recognize others. I like not having to scan all of the barcodes but I don’t mind it if I have to. I have two items pending now because the receipt was rejected and these two items weren’t recognized during the initial receipt scan. Now the receipt has been rejected for those two items I don’t want to have to wait for the care team AGAIN. I’m at the point where all of the hassle isn’t worth it and I will just complete the last $3.00 needed to cash out and delete the app. I’m not wasting my time anymore.
  • Declining Service Jan 9, 2019

    By Queen_ess
    This was one of my favorite apps. Easy to use and earn a little extra money. I recommended to everyone. However, NOW it is completely frustrating and no longer that great. I have had multiple experiences where I make a mobile shopping purchase, then never receive credit. I send the info to the Support team (which now the response time is 3-5 weeks), in which they tell me “you didn’t launch through the app, so we are unable to credit your account at this time.” Even though I SPECIFICALLY launched through the app because of the constant issues. No matter what evidence I produce (screenshots, receipt details, etc. ) they just dismiss it and say “we hope you continue to use the app, but there is nothing more we can do at this time.” It is annoying and frustrating and basically makes the whole point of using the app a waste of time when you don’t receive the credit. Another thing that just makes me more disappointed in ibotta is that I see WAY more advertisements for ibotta, but the Customer service quality and response time has taken a major decline in the last year. I think Ibotta should put more resources into making their Support team efficient and effective, and less into their marketing. Word of mouth is the most effective advertising anyways, which in this case is not going in their favor. I have stopped referring people. Definitely disappointed.
  • Nov 22, 2021

    By Ks tob
    Support is a total joke. If you have any issues cashing out, logging back in, etc., do not expect any real help. I'd advise against allowing the app to sync with other apps (like Walmart) bc if anything happens, they will not correct it for you. Support also has a nasty habit of asking you to restate the same information you initially provided - it's like they don't even fully read the support ticket. They obviously are just trying to close tickets with minimal effort. Garbage app and company.
  • Nov 28, 2021

    By Holly Malecek
    I agree with all others when they say that customer service is an ABSOLUTE joke!!! When they finally get back to you (they've not answered me for over a week) because you have been locked out from your account and have no idea why and you have to submit a ticket to them requesting why your account is locked rather than them emailing you telling you what the issue might be. Then they make you feel like a criminal for having "suspicious shopping activity" Give me a break! Not everybody shops alike
  • Nov 23, 2021

    By Diana D
    I'm very disappointed because I'm not getting my money back from the items I purchased from the Free List for Thanksgiving! My Walmart account is synced but my purchases aren't showing up. When I scan the receipt it says its already been submitted but there isn't any Credits. I wrote the help department and submitted my receipt. Then I was told I needed to take a pic of everything. I sent that in but haven't received credit yet! I'm broke&need the cash back that is the only reason I bought it.
  • Nov 28, 2021

    By Kira Tran
    Was an amazing app, have been using it with no problems at all but now I can't withdraw using any method and I emailed Ibotta care and have not received any help, it's seems to me the only way to get help is by complaining on here which is ridiculous but here I go, help me I want my money that I worked very hard to earn!!.... Ticket #10934866
  • Used to be great...now not so much Dec 7, 2019

    By Chelleeeszxo💗
    I have been using Ibotta for about two years now and it used to great! But lately I’m rarely ever able To redeem any offers. It went from always having gain or tide(the two primary detergent brands I use) being up here quite frequently to almost never. Also, it’s stupid that certain stores the offers are not valid at(i.e. offers at Walmart are not at Target or vice versa.). I haven’t even been able to reach the 20$ minimum for cash out in MONTHS. App has also been giving issues with loading while I’m shopping so I can’t even check product barcode to be sure it’s a match. Don’t really understand why if I’m constantly purchasing certain items they would be removed from redeemable offers for what seems like permanently. I can get you want to try to persuade users to continue to use the app but if I don’t normally buy a product I’m not going to just because it’s in Ibotta. That goes for the bonuses as well. A few of the people on my “team” and I notice some of us will have to redeem less or more items then one another to qualify for a bonus. Again, I can get it if some of us are using the app more often then others but it’s still pretty stupid. For me, I was using it pretty frequently, in order to qualify for some bonuses I needed to purchase 30+ items in an unrealistic amount of time. Very disappointed with the app at this point. Don’t really know if I will continue to TRY and utilize it at all as there is really no point anymore.
  • Terrible customer service Jan 21, 2020

    By r4321e
    This app used to be great, but rarely works correctly anymore and the customer service is terrible. You follow the offer exactly and still cannot seem to get your credit and customer service is no help. It takes days for them to respond and when they do it’s absolutely no help and solves nothing. I currently have a $50+ pending credit since June(over 6 months ago) for a hotel stay. Originally customer service tried to blame it on me that everything wasn’t done correctly and they didn’t seem to have any of the information on the stay even though the pending credit is right there in my account. I had to provide a bunch of information from a hotel stay that was months ago, even though it was information they should have had. After providing all this, they changed there story and blamed it on the vendor not crediting them. I don’t care about this though as I made the deal with them. If their vendor is not paying them that’s their problem and has nothing to do with honoring their offer with me. I still have this case open today, over a month after I first contacted them about it. The last response from them was over a week ago saying they are experiencing a large amount of customer service messages and not to worry they didn’t forget about my case. Not shocking they have a lot of issues to deal with from my experience. This app seems great in theory, but is more of a hassle than it is worth.
  • Doesn’t work that well anymore and very time consuming Jul 25, 2020

    By iiiiiwqdhhdhxbdkebbx
    When using Ibotta in the past, I was able to scan receipts to add my credits. Now, for most grocery stores, we are supposed to use our grocery store credentials at checkout and Ibotta is supposed to “automatically” add the credits for us (yes my grocery accounts are linked on Ibotta). I have never received any credits from food lion when checking out with credentials, and Publix is now another chain where I’m never automatically receiving credits when using account info at checkout. When I recently requested my unreceived credits from Publix through the customer service option online, they denied me my credits because they claimed my submitted receipt was invalid. They also told me to link my accounts before checking out....they are clearly linked. There has to be a way for them to check this because I wouldn’t have waited for credits for over 24 hours and written into customer service if this were the case. Not to mention, I have to write into customer service every single time I want credits from retailers like publix or food lion because Ibotta NEVER automatically adds credits like they claim to. Ibotta doesn’t seem to be working properly anymore and the customer service portion seems to be going downhill as well. Please fix this frustrating issue and let us add our own receipts after each visit, as this seemed to be the only way to properly receive any credits.
  • App run by untrained and unethical people Jun 2, 2019

    By Tap 2010 FAN
    If I could give this app 0 stars I would. I recently joined this app and so far have received only bad experiences. They locked my account for no reason last week so I could not withdraw any cash. I emailed them and am still waiting for a response, so they are not at all time efficient. It will be exactly 7 days tomorrow. Instead of helping me out I received notifications today that I have submitted fraudulent receipts which I never have to this present day. I never submit screenshots, always the original receipt from Target. Moreover, they reversed $6 in credits telling me I had submitted old receipts. Again I have always submitted receipts within a week of purchase as indicated in their policies. Please DO NOT waste your time with this app. They scavenge on people who are innocent and trying to follow all rules. Completely unethical and unprofessional customer service. People who try to use rebate apps so they can save money can bid their money goodbye by using such an app. There are much better rebate apps out there that do not need barcode scanning and receipt uploading and phone verification. It is like we are at the airport and going through security. So many hoops to jump just to save a few $$$$. Spare me the trouble. I have only respected and appreciated their rules all to get a notice that I am fraudulent. If you ask me, this app and the team running it are the biggest frauds of all. Never using this app again.
  • SCAM: Scammed out of referral credit Jul 26, 2019

    By Mars7000
    I used to like Ibotta. I used it for months. Then I referred my mom during a $5 credit period. It was the last day, and she made a special trip to pick something up, went out of her way to get me that credit. She had trouble using the app and accessing her account, so I had to help her. Went through the trouble of scanning and waiting. My account showed verification that she joined and then successfully redeemed an offer. No credit. We both contacted support, and they claim that her “mobile device was registered under another user” and they therefore refused to give the credit or discuss it any further because it “involved another user”. My mother has never even heard of Ibotta before I asked her to join so I could get the credit. Before I was scammed out of my credit, I used Ibotta every week. I immediately cashed out my tiny amount and deleted the app. She deleted the app and warned everyone at work. I warned everyone I know, and I have even talked a few people out of signing up and going with Ebates instead. My best friend loves deal and price apps, and she’s warned her friends and family away as well. Had “Sara K” shown that Ibotta cares about their customers and honored the $5 credit, I would still be using it, and so would several other people. It just take one small gesture to show customers that you value them and they spread the word, but unfortunately, Ibotta doesn’t value their customers.
  • Used to love this app...2 for 2 on poor customer service Jun 29, 2019

    By TlC83!
    Have been using this since September of 2016 and have saved over $900. Offerings at first were great. Lots of products I normally use and you could utilize them multiple times. Selection now is not great. Will go months without any items I use. I have had many incidences of scanning the item in store and getting home and it saying it doesn’t match. I generally use Target. This last weekend I used the pick up in store option as my daughter was getting out of the hospital. I have used it before for the dry things then grab the cold things in store before grabbing the order. They always give me a print receipt. This time the printer wasn’t working. They emailed me the receipt I emailed customer care and the first reply that took a few days said they reviewed it and would pass it to the correct team. That team member wouldn’t honor it at all. Basically would have to return the items to rebuy to get a receipt. I used to promote this app to everyone (coworkers, friends, patients...) I no longer will. A situation that was out of my hands wouldn’t be honored. This was my 2nd time contacting customer care in nearly 3 years and they were unwilling to be helpful at all. I think I will use the other apps that my friends recommend instead. Customer service is everything and so is word of mouth. It’s too bad when an app gets popular the customer service goes down.

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