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Ibotta: Cash Back Savings, Rewards & Coupons App

Ibotta: Cash Back Savings, Rewards & Coupons App

Ibotta

The Best Cashback App to Save Money Online & In Store! Earn Cash Back & Rewards!

4.7 Ratings 2M+ Reviews 10M+ Downloads
Featured on Best Apps for Smart Shoppers to Buy Online & Save Money

About Ibotta: Cash Back Savings, Rewards & Coupons App

The Best Cashback App to Save Money Online & In Store! Earn Cash Back & Rewards!
see more about Ibotta: Cash Back Savings, Rewards & Coupons App

Ratings & Reviews

4.7
1.7M+ Ratings
  1. 5
    79+%
  2. 4
    14+%
  3. 3
    4+%
  4. 2
    1+%
  5. 1
    2+%
Write a Review
  • At a time was a great app and money saver, now not so much May 5, 2020

    By Kepesky
    I’ve earned a lot of money using this app over the years and it has helped in tough times. Unfortunately I have only used it a handful of times in the last 6 months because it has become so inconvenient to use, as well as not having the items I’ve repeatedly purchased over the years available, as they once were. You have to watch a video for 70% of what you want to unlock. This takes a lot of time especially when you go through sooo many categories of items that are on there, multiple times, and separated by a variety of the product. (Size/flavor/etc). And if you’re listening to music to help pass the time, it won’t continue after the ad is over. And fat chance you’ll find it available for the store you purchased it from when it’s restricted to one store, the store you didn’t purchase it from. Also a major thing is that you STILL have to unlock every item. Other apps allow you to just scan your receipt and that’s it. It finds the offer if there’s one available. Ibotta has been around for long enough to have that technology available. Most of the bonus offers now are just to recruit people to join but I’ll be among my “teammates” in no time, non-existent because it’s just become so time consuming and not much to offer after you’ve spent 20+ minutes just looking for items on your recipient, hoping to get cash back for, but sadly don’t end up with anything!
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  • Used to be great, now, it’s a waste. Aug 9, 2020

    By Game dumper
    I used to love Ibotta. I would recommend it to friends all the time, even people who were asking me why I was scanning items with my phone as I shopped. Those days are gone. Offers are often not worth the effort of finding the nitpickily specific type and size of the featured product, and if you do find the right version at a store, the offer won’t be valid for that store, so you’re back to square one. Pay With Ibotta (PWI) used to be a great addition, but now is pointless because it doesn’t work. I have tried using it several times to no avail. The app will display a message saying it can’t connect with a button to “retry”, just to continue showing the same error. Today, an offer appeared via a notification for Dominos Pizza using PWI. I decided to use it today, and of course, Ibotta displayed the same error message as before. Updated my app, and the same thing happened. Ibotta is unreliable, and seems to be falling seriously behind in their attempts to maintain an app that functions properly and is user friendly. They’ve already removed Venmo as a payout option, and continue to reduce availability and value by minimizing/eliminating rebates (especially with PWI), making it pointless to bother even attempting to use the app on a regular basis. I’m a user who’s saved $700 since I started using Ibotta in summer 2014, with 2020 being my lowest-ranking year since all their changes ruined the app for me.
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  • Jan 24, 2021

    By Stephanie Kirklin
    You won't get rich but there are several items, to choose from, to get cash back. Patience is key. Also, look for the hidden freebies (free after offer). Once my account was at $20, I was able to cash out to my PayPal, immediately, with no issues. I have grown to love this app. There was a short period where I was unable to get into my account but it was quickly resolved.
    more
  • A lot of false advertising Jan 13, 2019

    By Moomoo5792
    I gave it 3 stars because I only receive the cash back for my purchases about 3 out 5 times. This app used to be really great. But now they are really, really bad for falsely advertising cash back on items just to get you to purchase them. Many, many...many times now I have purchased the EXACT item shown. I always read the full details of each offer to make sure it doesn’t require you to purchase two, or only a certain size, etc. I will even scan the barcode for a match when I’m in the store! Then I get home, scan my receipt and uh oh...”item doesn’t match”. I check my receipt to make sure the cashier did indeed charge me for the item..yep, it’s there. Hmmmm convenient way for them to cash in on successfully pushing you the product without having to actually pay you the money. This past week they even went as far as to go back and take away the credit that I had earned on an item. I received an email stating that they couldn’t match it even though their app successfully matched it to my receipt! It was indeed the correct item. Don’t even bother with trying to contact their care team because you just get the generic “oh we’re sorry but you probably didn't purchase the correct item...please review details of all items before purchasing in the future” type of response...much like their responses to most of these reviews 😒. I hope they do better in the future.
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  • Was a fun way to earn cash to shop or emergency money. May 7, 2020

    By Lorna lovely
    I’ve done ibotta for a years. Since I heard about the app on Good Morning America like 7-8 years ago. It was great and had a bunch of stuff I used and still use. Now there are places I don’t shop that aren’t even in my town. And stuff that isn’t carried in any store in my area. And it has become wicked bothersome. Because. It won’t let you redeem if I order for pickup. With covid you should get a super bonus. And their cash back is a joke. Yes I said a joke clarify this wait for that. You have to put in your info for that place and when you say hay I made a purchase they tell you oh on flexpays don’t count. With covid 19 how else are you to get clothes and gifts? No stores open or malls. Wal mart and Target. That’s it. I make more with no hassles on a different app. And it doesn’t have a lot of what I buy or even what ibotta got us to try. And you look through three stores for it and they look at you as if you are asking for space food. I have earned a nice bit of money. That was my shopping cash and emergency money fo gas and milk an if we needed something. But it has gotten weird and most aren’t carried in my area. And another app pays out better for online shop. And no hassles. Although I think every one using order pick up should be getting extra super bonuses not excluded and bonuses not apply. Standing masked inline outside and only 5 in at a time is insanity.
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  • Jan 22, 2021

    By Rikki Marsh
    I was really excited to try this out! It wouldn't let me redeem any offers. Went through the process of taking the photos of my receipts through the app but they would never upload. Had to do it over many times and have nothing to show for it. Wouldn't link my online accounts with retailers - would say successfully linked but then make me link account again like I hadn't already. I feel like I've wasted the last half hour of my life.
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  • Jan 24, 2021

    By Kandace Jacobson
    If you're looking for quick cash this isn't the place. It's very frustrating. Every time I try to withdraw to PayPal it says "we could not process your request". If I try to get a gift card it says "we're having trouble connecting". Last time I had to contact customer care and they just said to wait longer. No timeline, nothing, basically whenever they decide you can have funds you can have them. Not sure if I'll use this app much longer. Ticket number: 8923853
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  • Jan 24, 2021

    By OriginalsbyItalia
    I really liked this app in the beginning, great concept, easy to use & fast cash back. Now it has constant errors, I'm always having to submit support tickets & they're a bit slow to get to you, which is understandable during COVID-19. What I don't understand is why are the support specialists giving me solutions to questions I don't ask or am interested in? Several emails & screenshots later, they still haven't given me the right answer, since they won't answer my questions. #8854566 & #8902452
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  • Jan 25, 2021

    By Manuel Varela
    Ibotta customer service blows. I can't access my account and I'm not receiving password reset emails. Some idiot named "Jae" told me to update my up-to-date app to fix the problem. This was days after waiting for a response (using COVID as an excuse I'm sure - my wife has been answering calls from home since March). As if I'm too stupid to have already tried from the desktop web site with the same result. What would the app have to do with the same account issue occurring from the desktop site?!
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  • Used to be great...now not so much Dec 7, 2019

    By Chelleeeszxo💗
    I have been using Ibotta for about two years now and it used to great! But lately I’m rarely ever able To redeem any offers. It went from always having gain or tide(the two primary detergent brands I use) being up here quite frequently to almost never. Also, it’s stupid that certain stores the offers are not valid at(i.e. offers at Walmart are not at Target or vice versa.). I haven’t even been able to reach the 20$ minimum for cash out in MONTHS. App has also been giving issues with loading while I’m shopping so I can’t even check product barcode to be sure it’s a match. Don’t really understand why if I’m constantly purchasing certain items they would be removed from redeemable offers for what seems like permanently. I can get you want to try to persuade users to continue to use the app but if I don’t normally buy a product I’m not going to just because it’s in Ibotta. That goes for the bonuses as well. A few of the people on my “team” and I notice some of us will have to redeem less or more items then one another to qualify for a bonus. Again, I can get it if some of us are using the app more often then others but it’s still pretty stupid. For me, I was using it pretty frequently, in order to qualify for some bonuses I needed to purchase 30+ items in an unrealistic amount of time. Very disappointed with the app at this point. Don’t really know if I will continue to TRY and utilize it at all as there is really no point anymore.
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  1. Want a gift card every time you splurge? Get rewarded for shopping and dining with cash back in your choice of gift cards, Paypal, or Venmo
  2. Unlock rebates before shopping and earn cash back on major purchases through Uber, Jet.com, HotelsTonight, Groupon, and more
  3. As simple as scanning receipts after shopping your faves like Trader Joe's & Petco. Earn daily savings & special bonuses for products you buy anyway

Reviewed by Laura S on December 12, 2017

  • Jan 24, 2021

    By Stephanie Kirklin
    You won't get rich but there are several items, to choose from, to get cash back. Patience is key. Also, look for the hidden freebies (free after offer). Once my account was at $20, I was able to cash out to my PayPal, immediately, with no issues. I have grown to love this app. There was a short period where I was unable to get into my account but it was quickly resolved.
    more
  • Jan 25, 2021

    By KM Mac
    Works! This is easy to use. You add items to a list that have offers. You can then view the list so, while your shopping, your not trying to remember what or how many to get. Cash back is loaded quickly. BIG savings on pull-ups and diapers! Must have if you are a parent. I chose to redeem cash back as an Amazon gift card. I received the email with instructions in less than a minute, added the card to my Amazon account using the claim code provided, and purchased the items in my cart immediately.
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  • Such an easy way to earn money Oct 4, 2017

    By TStaas
    I have used Ibotta for over a year now and it’s become part of my life basically I’ll tell you why; every time I make a trip to the grocery store for whatever reason I either check Ibotta before hand while making my list, or when there is something specific I need I will usually check to see if I can get money back on it before I make my decision on that specific item. If the item I have on my list is on Ibotta but to qualify for that cash back I will need to buy multiple, I will usually opt for the deal where I get money back. The reason I do so is because overtime it all adds up and that cash is great for date nights or just money to have saved back. I’ll be honest I was a little skeptical at first on how you really get that cash back and actually it’s really easy you pick where you would like the money to go basically like a gift card, they send you an email super quick with your gift card number, and usually a barcode so that you can use it off of your phone or print it out. I’ve never had any issues using my cashback at a store or restaurant. I love that they have so many options to choose from! Super easy way to earn money, definitely give it a try.
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  • Jan 25, 2021

    By Marci Jo Black Peden
    Ibotta is an Excellent App for Redeeming Rewards on life essentials & non-essential items for family & pets. Ibotta is always Excelling so our Shopping Experience is Exciting & Worth the time to SAVE & EARN MONEY. My Shopping Experience is like a Treasure Hunt where SAVINGS ARE AMAZINGLY AWESOME! Ibotta Gives Gifts Worth Taking the Time to Explore!!!
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  • Great Deals!!! 5 ⭐️⭐️⭐️⭐️⭐️ May 9, 2018

    By UKIDINME007
    Not sure how to contact you so I’ll do it here. There are SO MANY products you have listed for Natural Grocers that they don’t sell and never will. I worked for them for three years and know their products by heart. All their stores are owned by the same family in all the states they have them. So all product criteria are the same. I love the money I’ve received from ibotta in the 2 1/2 years I’ve been with you but it’s such a waste to offer so many items that are not in the store. It’s not just Natural Grocers. Whole Foods doesn’t sell so many of the products you list them. I can give you examples: All Crest products, Similac, all Kraft products, all Kellogg's products. This is just the tip of the iceberg. Same with ALL your stores you list but my main concern is with the two above mentioned stores. I’ll ALWAYS use your app, but think of the money people could “earn” if there were actually more items these stores actually sell and take out those they don’t. I LOVE you guys so much for offering us this opportunity to save so much money!! Keep up the good work!! Two thumbs up as always!! 👍🏼👍🏼
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  • Jan 10, 2021

    By mzsmagee
    The future of couponing! (Only slightly less frustrating) I love this app. The deals are good, and I love getting my coupons back as cash, even though it's a rebate. The app is very frustrating and difficult to use regularly. Adding millions of coupons for EACH STORE is so tedious, not to mention all of the pop ups. (Do you know how hard it is to add all of these with small children??) This could be much more seamless, but I still like the overall concept very much.
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  • 2 1/2 Stars Sep 24, 2020

    By Suebeehoneym
    It feels almost ridiculous to speak negatively about a way to save money, but quotes like “time is money” or “wasted time is wasted money means trouble” or “no man can achieve success if he didn’t first know the value of time”, etc., exist because time is valuable. It’s one thing that can never, ever be gotten back. If this app was as great and simple as it comes across, than the time spent would easily be worth it. Select in-store that I’m going to, select/add to list the products/ savings, shop, upload receipt, done. HA HA HA...NOT! Savings selected prior to shopping disappear when receipt uploaded within hours. Too many products are not offered at the store it was advertised with, so while your list may show a nice amount of savings, good luck saving what you expect to. Then savings don’t get added even when receipt is uploaded and directions are followed, and more time has to be spent figuring out why. Ibotta basically answers your question with a question, that is after it emails you a number of articles you can read to figure it out yourself. This is a beneficial app for those accepting their time being valued at approx $0.25 - $1.00 per hour. For some, they’ll realize the time could be spent with family, pets, friends, volunteer opportunities, etc.
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  • Jan 21, 2021

    By Chelsey Liu
    ibotta works fine with receipt almost all the time, but it has been having hard time to recognize my purchases through target account directly. i would rather submit receipts to get the reward correctly, but ibotta doesn't give me this option. Fortunately the customer service makes up the flaw as long as i provide the proof of purchases, they would add the rebate to my account. Although it took some time to get responds and rebates from the customer service, it never failed me.
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  • Great concept, needs improvement though Aug 20, 2019

    By Pmweeks
    I honestly do love this app and if you are very attentive to what you buy and scan the receipts without using the barcode from your store rewards card then Ibotta is wonderful and you can make some good extra spending money...BUT....I have learned the hard way that when you purchase any of the items you almost always have to “prove” you bought it by adding the items after you scan or take a picture of the receipt. For example, on a recent trip to Walmart, I purchased 11 different products that I would receive extra money for. I scanned my barcode on the receipt and Ibotta only recognized that I had the $0.10 “any grocery item”. I had to go back through the extensive list to check off all the other items then scan the barcode of the item. Fairly annoying once you have put all your groceries up. Another issue I’ve discover is a store reward card that you can link to your account such as Winn Dixie or Publix...take my advice and don’t bother, submit your receipt instead so you can catch what Ibotta doesn’t because you can’t tell if they did right away and it’s just faster. As it is I spend a significant amount of time scrolling through everything...ain’t nobody got time for that!
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  • Good and bad Oct 19, 2020

    By step on my knee
    While it is absolutely amazing to get anything for cash back and appreciated, even .10 back adds up! it is also absolutely irritating and annoying that if you go to a store w/o a barcode on the end of the receipt you have to scan each individual barcode & sometimes you still have to scan individual items even w/ barcode b/c for some reason the app can’t register the products selected on your list after doing each section of your receipt, also like tonight I had one selected item on my list that was 1.00 back and it said There was 8 hours LEFT and it vanished after only TWO HOURS, VERY VERY ANNOYING!! while there is a lot of items to select a lot of them are things that I don’t buy and most people don’t because We’re all broke and there is a cheaper selection your going to have to go with the cheaper item, it takes a long time to go through all the products to select what you want to add to your list for cash back which is fine but only certain items are at certain stores, it would be a lot better app if you could snap your receipt(with or without barcode) and it would automatically add the same cash back items from the receipt that are available at any store not just one or a few
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  • At a time was a great app and money saver, now not so much May 5, 2020

    By Kepesky
    I’ve earned a lot of money using this app over the years and it has helped in tough times. Unfortunately I have only used it a handful of times in the last 6 months because it has become so inconvenient to use, as well as not having the items I’ve repeatedly purchased over the years available, as they once were. You have to watch a video for 70% of what you want to unlock. This takes a lot of time especially when you go through sooo many categories of items that are on there, multiple times, and separated by a variety of the product. (Size/flavor/etc). And if you’re listening to music to help pass the time, it won’t continue after the ad is over. And fat chance you’ll find it available for the store you purchased it from when it’s restricted to one store, the store you didn’t purchase it from. Also a major thing is that you STILL have to unlock every item. Other apps allow you to just scan your receipt and that’s it. It finds the offer if there’s one available. Ibotta has been around for long enough to have that technology available. Most of the bonus offers now are just to recruit people to join but I’ll be among my “teammates” in no time, non-existent because it’s just become so time consuming and not much to offer after you’ve spent 20+ minutes just looking for items on your recipient, hoping to get cash back for, but sadly don’t end up with anything!
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  • Used to be great, now, it’s a waste. Aug 9, 2020

    By Game dumper
    I used to love Ibotta. I would recommend it to friends all the time, even people who were asking me why I was scanning items with my phone as I shopped. Those days are gone. Offers are often not worth the effort of finding the nitpickily specific type and size of the featured product, and if you do find the right version at a store, the offer won’t be valid for that store, so you’re back to square one. Pay With Ibotta (PWI) used to be a great addition, but now is pointless because it doesn’t work. I have tried using it several times to no avail. The app will display a message saying it can’t connect with a button to “retry”, just to continue showing the same error. Today, an offer appeared via a notification for Dominos Pizza using PWI. I decided to use it today, and of course, Ibotta displayed the same error message as before. Updated my app, and the same thing happened. Ibotta is unreliable, and seems to be falling seriously behind in their attempts to maintain an app that functions properly and is user friendly. They’ve already removed Venmo as a payout option, and continue to reduce availability and value by minimizing/eliminating rebates (especially with PWI), making it pointless to bother even attempting to use the app on a regular basis. I’m a user who’s saved $700 since I started using Ibotta in summer 2014, with 2020 being my lowest-ranking year since all their changes ruined the app for me.
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  • A lot of false advertising Jan 13, 2019

    By Moomoo5792
    I gave it 3 stars because I only receive the cash back for my purchases about 3 out 5 times. This app used to be really great. But now they are really, really bad for falsely advertising cash back on items just to get you to purchase them. Many, many...many times now I have purchased the EXACT item shown. I always read the full details of each offer to make sure it doesn’t require you to purchase two, or only a certain size, etc. I will even scan the barcode for a match when I’m in the store! Then I get home, scan my receipt and uh oh...”item doesn’t match”. I check my receipt to make sure the cashier did indeed charge me for the item..yep, it’s there. Hmmmm convenient way for them to cash in on successfully pushing you the product without having to actually pay you the money. This past week they even went as far as to go back and take away the credit that I had earned on an item. I received an email stating that they couldn’t match it even though their app successfully matched it to my receipt! It was indeed the correct item. Don’t even bother with trying to contact their care team because you just get the generic “oh we’re sorry but you probably didn't purchase the correct item...please review details of all items before purchasing in the future” type of response...much like their responses to most of these reviews 😒. I hope they do better in the future.
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  • Was a fun way to earn cash to shop or emergency money. May 7, 2020

    By Lorna lovely
    I’ve done ibotta for a years. Since I heard about the app on Good Morning America like 7-8 years ago. It was great and had a bunch of stuff I used and still use. Now there are places I don’t shop that aren’t even in my town. And stuff that isn’t carried in any store in my area. And it has become wicked bothersome. Because. It won’t let you redeem if I order for pickup. With covid you should get a super bonus. And their cash back is a joke. Yes I said a joke clarify this wait for that. You have to put in your info for that place and when you say hay I made a purchase they tell you oh on flexpays don’t count. With covid 19 how else are you to get clothes and gifts? No stores open or malls. Wal mart and Target. That’s it. I make more with no hassles on a different app. And it doesn’t have a lot of what I buy or even what ibotta got us to try. And you look through three stores for it and they look at you as if you are asking for space food. I have earned a nice bit of money. That was my shopping cash and emergency money fo gas and milk an if we needed something. But it has gotten weird and most aren’t carried in my area. And another app pays out better for online shop. And no hassles. Although I think every one using order pick up should be getting extra super bonuses not excluded and bonuses not apply. Standing masked inline outside and only 5 in at a time is insanity.
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  • Good with an Asterisk Aug 7, 2020

    By jjustjjess
    I have earned quite a bit of cash back for items I purchase and have tried some new items and brands as a result of offers. The downsides are that linking your loyalty rewards card is supposed to make the process simpler, but it becomes WAY more of a hassle because it never detects all of the items I purchased. I always make sure I have the offers added before I shop, but somehow things are always missed, or multiple quantities are not registered. Reaching out to their customer service is a huge pain. The response is slow, sometimes you would have qualified for bonuses if the offers were recorded the day of your purchase, but if you don’t add the bonus into your customer service request, they won’t check for them. They also sometimes ask for pictures of receipt, items, and barcodes after not responding for a week (which means your food might already have been consumed) so take pictures immediately and hold onto them in case you need them as backup to your request. It’s honestly just easier to upload the receipts yourself instead of linking your loyalty card. In any case, these companies are collecting LOADS of valuable consumer data, the least they can do is make it simple to compensate you for your willingness to participate in that. So it’s incredibly frustrating when the consumer is the one having to jump through hoops for $0.50.
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  • Jan 16, 2021

    By Jenn Huffman
    Ok so an extra $25/month is great!!! $25 extra I wouldn't normally have!! In that respect, the app would deserve five stars. BUT the way the app behaves on my phone is annoying. It pops up when I'm on other apps wanting me to submit a receipt to claim rewards or it just opens and interfers with what I'm doing. I don't shop everyday, multiple times a day. I will be uninstalling this app. I do not like the interuptions.
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  • Not as good as it used to be Nov 15, 2018

    By Ande32715
    I was recommended this app a few years ago and it used to be great. They actually had items I would buy or wanted to try. Now..... I’m lucky if I can use it once every shopping trip (I used to be able to use it every time). That’s not the bad part because I do like that they have rebates for new products just hitting the market. The bad part is having to link a loyalty card. What!?!? So I started doing that. Well now one of the loyalty cards linked never posts my items and I have had to reach out to the care center and wait forever (3-7 days) to be credited and they don’t even know when you have multiple items for redemption. I had to reach back out and let them know after I already listed three items purchased along with the receipt that I was still missing money. I was credited. Fine! It’s getting worse because the app will scan the receipt for items and not recognize others. I like not having to scan all of the barcodes but I don’t mind it if I have to. I have two items pending now because the receipt was rejected and these two items weren’t recognized during the initial receipt scan. Now the receipt has been rejected for those two items I don’t want to have to wait for the care team AGAIN. I’m at the point where all of the hassle isn’t worth it and I will just complete the last $3.00 needed to cash out and delete the app. I’m not wasting my time anymore.
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  • Ok when it reads the receipt Jan 14, 2020

    By Ladybaby
    This app is very frustrating at times. I have made it to $20 once and got an old navy gift card which was great. The time frames for the bonus offers are very short and I am never able to reach the goals. I have one store in particular where Im able to choose and add offers and then When I go to redeem my receipt the store is not an option to choose from. So I wasted my time choosing offers that I can redeem. If want to upload a grocery receipt do it right away!! Im a busy working mom and most of the time time I can’t redeem my offers right away. Also half of the time when I try to open up the app it takes forever to load/open up causing me to leave it and come back to it later. So, I gather all my receipt and redeem them at once. Huge risk of missing out on your offers if you wait. I scan my receipt and the app doesn’t recognize/read the items on the receipt and find the applicable offer. So I manually select the offers and then it asks me to scan the freakin bar codes 😠 of the items. WHY WHHHYYY! It’s on my receipt, which I just took a pic of. ITS ON THE RECEIPT Uuhhhhh! Its prob been a few days and I don’t have that item anymore (eaten by my kids or hubby) so I don’t have the packaging to scan the barcode. Am I supposed to just keep all the packaging around until I redeem the offer, yeah that’s practical. It’s so frustrating I’m going to try a diff app maybe Ratuken.
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  • Declining Service Jan 9, 2019

    By Queen_ess
    This was one of my favorite apps. Easy to use and earn a little extra money. I recommended to everyone. However, NOW it is completely frustrating and no longer that great. I have had multiple experiences where I make a mobile shopping purchase, then never receive credit. I send the info to the Support team (which now the response time is 3-5 weeks), in which they tell me “you didn’t launch through the app, so we are unable to credit your account at this time.” Even though I SPECIFICALLY launched through the app because of the constant issues. No matter what evidence I produce (screenshots, receipt details, etc. ) they just dismiss it and say “we hope you continue to use the app, but there is nothing more we can do at this time.” It is annoying and frustrating and basically makes the whole point of using the app a waste of time when you don’t receive the credit. Another thing that just makes me more disappointed in ibotta is that I see WAY more advertisements for ibotta, but the Customer service quality and response time has taken a major decline in the last year. I think Ibotta should put more resources into making their Support team efficient and effective, and less into their marketing. Word of mouth is the most effective advertising anyways, which in this case is not going in their favor. I have stopped referring people. Definitely disappointed.
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  • Offers disappear within minutes Jul 6, 2020

    By Gamer McGamerton
    It feels a little like bait and switch here. You open ibotta, you see a bunch of great offers, you save/clip them to your account and then you head to the store. But many times between the time you saved the offer and the time you got to the store, the offer is gone from the app entirely. I’ve had this happen at least 7 times just in this last week. I literally had a friend tell me about a deal she had just got with ibotta while she was still at the store. I found the offer in my app, saved it to my account, and by the time I got my shoes on, the offer was gone from the app. The offers need expiration dates the way coupons do. That way, users can count on them. But what I think the ibotta people don’t get is that most of us budget and plan our grocery trips before we head out the door. I’m not willing to roll the dice with purchases, only to get home, scan a receipt and find the offer suddenly disappeared within the hour. Then I’m stuck paying full price for everything. It feels very sleazy and dishonest to randomly pull offers off the app at any day or time. I used to love this app. I knew I could count on it. And offers didn’t randomly disappear, and actually would say how many days you had left to use them (some offers still show this). But currently this app has become impractical and wasteful. It’s a grocery gambling game at best.
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  • Jan 22, 2021

    By Rikki Marsh
    I was really excited to try this out! It wouldn't let me redeem any offers. Went through the process of taking the photos of my receipts through the app but they would never upload. Had to do it over many times and have nothing to show for it. Wouldn't link my online accounts with retailers - would say successfully linked but then make me link account again like I hadn't already. I feel like I've wasted the last half hour of my life.
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  • Jan 24, 2021

    By Kandace Jacobson
    If you're looking for quick cash this isn't the place. It's very frustrating. Every time I try to withdraw to PayPal it says "we could not process your request". If I try to get a gift card it says "we're having trouble connecting". Last time I had to contact customer care and they just said to wait longer. No timeline, nothing, basically whenever they decide you can have funds you can have them. Not sure if I'll use this app much longer. Ticket number: 8923853
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  • Jan 24, 2021

    By OriginalsbyItalia
    I really liked this app in the beginning, great concept, easy to use & fast cash back. Now it has constant errors, I'm always having to submit support tickets & they're a bit slow to get to you, which is understandable during COVID-19. What I don't understand is why are the support specialists giving me solutions to questions I don't ask or am interested in? Several emails & screenshots later, they still haven't given me the right answer, since they won't answer my questions. #8854566 & #8902452
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  • Jan 25, 2021

    By Manuel Varela
    Ibotta customer service blows. I can't access my account and I'm not receiving password reset emails. Some idiot named "Jae" told me to update my up-to-date app to fix the problem. This was days after waiting for a response (using COVID as an excuse I'm sure - my wife has been answering calls from home since March). As if I'm too stupid to have already tried from the desktop web site with the same result. What would the app have to do with the same account issue occurring from the desktop site?!
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  • Used to be great...now not so much Dec 7, 2019

    By Chelleeeszxo💗
    I have been using Ibotta for about two years now and it used to great! But lately I’m rarely ever able To redeem any offers. It went from always having gain or tide(the two primary detergent brands I use) being up here quite frequently to almost never. Also, it’s stupid that certain stores the offers are not valid at(i.e. offers at Walmart are not at Target or vice versa.). I haven’t even been able to reach the 20$ minimum for cash out in MONTHS. App has also been giving issues with loading while I’m shopping so I can’t even check product barcode to be sure it’s a match. Don’t really understand why if I’m constantly purchasing certain items they would be removed from redeemable offers for what seems like permanently. I can get you want to try to persuade users to continue to use the app but if I don’t normally buy a product I’m not going to just because it’s in Ibotta. That goes for the bonuses as well. A few of the people on my “team” and I notice some of us will have to redeem less or more items then one another to qualify for a bonus. Again, I can get it if some of us are using the app more often then others but it’s still pretty stupid. For me, I was using it pretty frequently, in order to qualify for some bonuses I needed to purchase 30+ items in an unrealistic amount of time. Very disappointed with the app at this point. Don’t really know if I will continue to TRY and utilize it at all as there is really no point anymore.
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