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IBKR Mobile - Invest Worldwide

IBKR Mobile - Invest Worldwide

Interactive Brokers LLC

Trade At the Lowest Cost

3.0 Ratings 1K+ Reviews

Ratings & Reviews

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  • Great interface and Customer Support Jul 17, 2021

    By Suckssss
    I see a lot of complaints about the firm based on a “confusing user interface” or a poor customer service. This firm tends to professional and retail traders, but the environment is mostly geared toward professionals. The mobile app and desktop platform have just about every single feature you could ask for. They have a feature poll if you want to request added features. They listen to the traders. Customer service is definitely not as welcoming of simple questions and requests. But this is for good reason. IBKR has extremely thorough documentation, which answers pretty much any question that could come to mind, if you search for it….. They like to reserve human customer support for things that are necessary. This is a professional trading environment. So far I am really enjoying it.
  • Does not play well with password managers Dec 28, 2019

    By purecharger
    I really like this app as a trading platform, but it is very frustrating to login with trading permissions. Firstly, it defaults to login without trading permissions and you are prompted to enter your password for trading or account management. Then the lack of compatibility with password managers flexes it’s ugly head. I use LastPass and the problem is twofold: launching lastpass from the app prompt does not display my IB entry I have to search for it, and after selecting my IB entry I’m returned to the app without the password populated and in fact the password prompt is gone. This means I have to switch to lastpass, find IB, copy the password then go back to IB, trigger the password prompt and paste the password. Overall it’s a frustrating, broken user experience.
  • Good update Apr 21, 2019

    By Emowilli
    Short Interest rate and Market Cap are no longer working on watchlist or portfolio. Please fix and also add % of IB shares short. Thanks for all the improvements in this version! 1. It does feel like charts are slower to load now? I realize there is more logic with adding trading features, but would like it a bit faster. 2. More ability to work columns in portfolio view 3. Better use of landscape on iPhone XS Max (is a lot of wasted space) 4. Better Multitasking, at least give 60 seconds before requiring to relog in. If I swipe to my password manager and then back I have to log in again and then re-navigate to the view I was on. 5. There are columns like MKT Value that are available in Portfolio view, but then only MKT Value % is available in watchlist. This wouldn’t matter as much if you could sort portfolio view. 7. Split screen support on IPad 8. When you click to Portfolio, it calculates your daily change, and then recalculates again. That initial calculation is often off by many thousands of dollars, giving me a heart attack on a daily basis. Please don’t display the daily calculations until they are accurate.
  • Great app, but there are still 2 bugs Aug 4, 2019

    By UltimaOnliner
    The app is incredibly solid with responsive developers who are always improving the stability, interface, and complement of features. HOWEVER, THERE ARE STILL TWO BUGS: In the watchlist, if a futures contract is listed for a specific expiration, then the graph will show live orders and the days order history will display underneath the graph. However, if the futures contract is set with the “infinity” sign indicating that it will update to the next expiration date once it expires, then live orders, active orders, or past orders will NOT show on the graph or beneath it. If I login to one of my three iPads, then my login credentials are rejected on the other iPads even if my identity is confirmed with Apple’s camera ID system. I am not permitted to login automatically even for “read only access” of watch lists. I have to retype my login credentials and use 2 factor authentication with my iPhone. This problem does not seem to occur if I login to my iPhone and then back to an iPad, however. This is a great app that continually evolves positively.
  • Can’t log in to account Sep 24, 2018

    By Danny bg
    I have two different logins for two different accounts. They have to stay separate for a reason. I can only login to one account and the second kicks me out on the Face ID. I can’t even create a ticket because I can’t log in to my account. For some reasons messages stopped coming to my phone so I have to do the app authentication even if I want to log in from the website. Since I can’t login from the phone....I can’t log in from the website. See the issue? Basically have no way of logging into my account. *update. I figured out how to activate to security devices for two different accounts using the same smartphone.
  • Customer support is 50/50. App could be more user-friendly Feb 6, 2021

    By Shahed08
    Customer support replies to my ticket sometimes, and other times, it’s left ignored for months. I even offered to pay for premium support for quicker response, and that wasn’t responded to. I guess that’s a sign their management no longer interested in improving. With that said, I had to be fair and add 2 stars because they currently have the lowest margin interest rate I can find (but not by much. M1 and Robinhood rates are close, so it’s not the difference maker). My hope is IBKR focuses on the future, which is mobile OS, ease of use for beginners, and customer support.
  • Update issues Aug 25, 2018

    By Casios01
    The latest update seems to be causing reconnecting issues at log in. It has to roll through 4 or 5 attempts to connect before it finally goes through which can be a problem if you need to get in and make a time sensitive trade. I never had this problem before until this past update a few days ago. But I love the new ability to see my trade history for the past seven days though quite frankly, it was long overdue. Otherwise a good slick app that gets the job done well for making phone trades. I use it every day.
  • Good Execution of Trades But Lack of Mobile Features Nov 3, 2020

    By frontierninja
    I exclusively trade on mobile platforms and have found myself trading more and more on thinkorswim as I can roll over my options with a click of a button. TOS pre fills the fields and I make adjustments and execute my trades. Why can’t it be that simple instead of me entering the buy and sell portion all by hand. I would like to see Roll Position next to Close Positon when you go into the detail of the trade. It makes it easy for mobile platforms and reduces fat fingering. Please add and button to roll options. Please people I am getting so tired of this.
  • Outstanding improvements Apr 1, 2018

    By Jade7125
    The paper mode for personal education is key for user comfort level. I’ve traded on many mobile apps before, and this is by far the most inclusive app I’ve ever used. Order entry is very smooth, and intuitive. Charts are easily expandable and widen with pinch/reverse motion. The range of chart studies have been greatly improved. Option strategies for different combination is easily achieved. Account information is detailed, along with quick order entry from portfolio page.
  • Worst experience ever with an app Mar 8, 2021

    By F IB
    This reason alone is why I am switching to fidelity. IB sends you a debit card and then after you activate it- it has a purchase limit of like $300 a day. I activated the IB key on my phone- such a horrible experience. Authentication problems and logging onto my account. Plus they are very very slow with ACH deposits- makes me think they earn a couple days interest on just holding onto your funds. Not worth it- a total scam. I won’t be able to trade 100,000 products with Fidelity, but at least I will have power over my money. Their marketing of giving you access to all these products is a gimmick when they can’t do basic things right. Wait times are long for phone support. Crappy technology, crappy UI, crappy support- I don’t need to trade some obscure product. I have what I need with Fidelity and I think IB commissions are a scam too- whole company is a scam- it’s from Chicago made from, for and by bonehead Chicago traders. Just compare the reviews of Fidelity app vs IBKR app on the AppStore- that says it all!!! I should have done that before going through this ordeal.
  • Great interface and Customer Support Jul 17, 2021

    By Suckssss
    I see a lot of complaints about the firm based on a “confusing user interface” or a poor customer service. This firm tends to professional and retail traders, but the environment is mostly geared toward professionals. The mobile app and desktop platform have just about every single feature you could ask for. They have a feature poll if you want to request added features. They listen to the traders. Customer service is definitely not as welcoming of simple questions and requests. But this is for good reason. IBKR has extremely thorough documentation, which answers pretty much any question that could come to mind, if you search for it….. They like to reserve human customer support for things that are necessary. This is a professional trading environment. So far I am really enjoying it.
  • Does not play well with password managers Dec 28, 2019

    By purecharger
    I really like this app as a trading platform, but it is very frustrating to login with trading permissions. Firstly, it defaults to login without trading permissions and you are prompted to enter your password for trading or account management. Then the lack of compatibility with password managers flexes it’s ugly head. I use LastPass and the problem is twofold: launching lastpass from the app prompt does not display my IB entry I have to search for it, and after selecting my IB entry I’m returned to the app without the password populated and in fact the password prompt is gone. This means I have to switch to lastpass, find IB, copy the password then go back to IB, trigger the password prompt and paste the password. Overall it’s a frustrating, broken user experience.
  • Good update Apr 21, 2019

    By Emowilli
    Short Interest rate and Market Cap are no longer working on watchlist or portfolio. Please fix and also add % of IB shares short. Thanks for all the improvements in this version! 1. It does feel like charts are slower to load now? I realize there is more logic with adding trading features, but would like it a bit faster. 2. More ability to work columns in portfolio view 3. Better use of landscape on iPhone XS Max (is a lot of wasted space) 4. Better Multitasking, at least give 60 seconds before requiring to relog in. If I swipe to my password manager and then back I have to log in again and then re-navigate to the view I was on. 5. There are columns like MKT Value that are available in Portfolio view, but then only MKT Value % is available in watchlist. This wouldn’t matter as much if you could sort portfolio view. 7. Split screen support on IPad 8. When you click to Portfolio, it calculates your daily change, and then recalculates again. That initial calculation is often off by many thousands of dollars, giving me a heart attack on a daily basis. Please don’t display the daily calculations until they are accurate.
  • Great app, but there are still 2 bugs Aug 4, 2019

    By UltimaOnliner
    The app is incredibly solid with responsive developers who are always improving the stability, interface, and complement of features. HOWEVER, THERE ARE STILL TWO BUGS: In the watchlist, if a futures contract is listed for a specific expiration, then the graph will show live orders and the days order history will display underneath the graph. However, if the futures contract is set with the “infinity” sign indicating that it will update to the next expiration date once it expires, then live orders, active orders, or past orders will NOT show on the graph or beneath it. If I login to one of my three iPads, then my login credentials are rejected on the other iPads even if my identity is confirmed with Apple’s camera ID system. I am not permitted to login automatically even for “read only access” of watch lists. I have to retype my login credentials and use 2 factor authentication with my iPhone. This problem does not seem to occur if I login to my iPhone and then back to an iPad, however. This is a great app that continually evolves positively.
  • Can’t log in to account Sep 24, 2018

    By Danny bg
    I have two different logins for two different accounts. They have to stay separate for a reason. I can only login to one account and the second kicks me out on the Face ID. I can’t even create a ticket because I can’t log in to my account. For some reasons messages stopped coming to my phone so I have to do the app authentication even if I want to log in from the website. Since I can’t login from the phone....I can’t log in from the website. See the issue? Basically have no way of logging into my account. *update. I figured out how to activate to security devices for two different accounts using the same smartphone.
  • Customer support is 50/50. App could be more user-friendly Feb 6, 2021

    By Shahed08
    Customer support replies to my ticket sometimes, and other times, it’s left ignored for months. I even offered to pay for premium support for quicker response, and that wasn’t responded to. I guess that’s a sign their management no longer interested in improving. With that said, I had to be fair and add 2 stars because they currently have the lowest margin interest rate I can find (but not by much. M1 and Robinhood rates are close, so it’s not the difference maker). My hope is IBKR focuses on the future, which is mobile OS, ease of use for beginners, and customer support.
  • Update issues Aug 25, 2018

    By Casios01
    The latest update seems to be causing reconnecting issues at log in. It has to roll through 4 or 5 attempts to connect before it finally goes through which can be a problem if you need to get in and make a time sensitive trade. I never had this problem before until this past update a few days ago. But I love the new ability to see my trade history for the past seven days though quite frankly, it was long overdue. Otherwise a good slick app that gets the job done well for making phone trades. I use it every day.
  • Good Execution of Trades But Lack of Mobile Features Nov 3, 2020

    By frontierninja
    I exclusively trade on mobile platforms and have found myself trading more and more on thinkorswim as I can roll over my options with a click of a button. TOS pre fills the fields and I make adjustments and execute my trades. Why can’t it be that simple instead of me entering the buy and sell portion all by hand. I would like to see Roll Position next to Close Positon when you go into the detail of the trade. It makes it easy for mobile platforms and reduces fat fingering. Please add and button to roll options. Please people I am getting so tired of this.
  • Outstanding improvements Apr 1, 2018

    By Jade7125
    The paper mode for personal education is key for user comfort level. I’ve traded on many mobile apps before, and this is by far the most inclusive app I’ve ever used. Order entry is very smooth, and intuitive. Charts are easily expandable and widen with pinch/reverse motion. The range of chart studies have been greatly improved. Option strategies for different combination is easily achieved. Account information is detailed, along with quick order entry from portfolio page.
  • Worst experience ever with an app Mar 8, 2021

    By F IB
    This reason alone is why I am switching to fidelity. IB sends you a debit card and then after you activate it- it has a purchase limit of like $300 a day. I activated the IB key on my phone- such a horrible experience. Authentication problems and logging onto my account. Plus they are very very slow with ACH deposits- makes me think they earn a couple days interest on just holding onto your funds. Not worth it- a total scam. I won’t be able to trade 100,000 products with Fidelity, but at least I will have power over my money. Their marketing of giving you access to all these products is a gimmick when they can’t do basic things right. Wait times are long for phone support. Crappy technology, crappy UI, crappy support- I don’t need to trade some obscure product. I have what I need with Fidelity and I think IB commissions are a scam too- whole company is a scam- it’s from Chicago made from, for and by bonehead Chicago traders. Just compare the reviews of Fidelity app vs IBKR app on the AppStore- that says it all!!! I should have done that before going through this ordeal.
  • So many wrong calculations Aug 2, 2020

    By HunterKnight
    Almost every calculated value is routinely wrong. Daily P&L seems to randomly change every time I open the app (while markets are closed over the weekend). Options P&L graphs always show the result of the previous date selected, so if I want to see the potential P&L at expiation, I have to scroll all the way to the end, wait for it to load, *then* selected another date, such as the second-to-last date. The “Home” tab has very limited functionality, and the top graph includes deposits in the total growth, with no option to switch to the time/money weighted return % graphs easily accessible on the browser version. Finally, the performance outside of market hours is very poor; Options P&L graphs take several additional seconds to load, and the complete lack of access to the system on Friday evenings (Pacific time) is very inconvenient. These factors make it almost impossible for me to do research and prepare for the upcoming week when it is convenient for me to do so (over the weekend)
  • The app is trash Sep 18, 2020

    By KNV365
    Having used several different brokerage apps, this one is at the bottom. Logging into the app is hit or miss, as it may take 30 seconds to receive the OTP & once I input it, it’s incorrect. The interface is ok but not intuitive & quite cumbersome. And what’s with the inaccurate P&L & way off bid/asks for stock options? I actually use Robinhood to get an idea for where the bid/ask spread actually is, so I can place the correct order. If I were to depend solely on IB’s bid/ask, I would be entering useless orders. And sometimes my order gets rejected for being too far above/below the market when actually that’s where the market is but they’re the one that’s way off. For what’s supposed to be such a prestigious brokerage, their app is second rate, at best. I’m too mobile to not depend upon a solid mobile trading platform & this doesn’t cut it. I’ll be moving my money elsewhere.
  • Good platform but service is only for the very wealthy Jul 28, 2020

    By Trips P
    The platform provides great information accessibility but the overall service is geared towards an extremely wealthy customer. All ACH deposits are subject to 4 day hold which makes the platform useless for people that cannot afford wire fees. The customer service reps should not be allowed to see your balances because the low level of service and the “I’m better than you attitude” you get from the customer service reps when they find out you have a low account balance in their eyes is pretty amazing. If you have less than a 100k balance don’t bother with this broker unless you want their second tier customer service. Go to Fidelity or TD where they actually care about every customer.
  • Terrible app Feb 17, 2021

    By Pedro_Casas
    I was attracted to Interactive Brokers because of the low margin interest, however, the user experience is horrendous. The app is hard to navigate. After opening an account I tried to use the app to log in and it keeps taking me to a “simulated trading” account with fake money. It keeps prompting me to finish my application (which I have done already) so once I click on it, it takes me to the web site (why?? , can’t you handle this within the app??) Then within the web portal , i keep getting an error saying my account “won’t authenticate”, so it won’t load trading data or market quotes. It is totally useless. I already funded it, but I plan on taking my money out and closing the account. A total waste of my time. This experience was very regretful and I hope I can get my money.
  • No Bueno Sep 2, 2020

    By acole25
    Where do I start. Every night at 11:30pm the mobile app can’t get updated quotes. Just sits there till after midnight. Every day ur PnL is never accurate , certainly not real time . How do u manage a position with false information? The mobile app is always rearranging ur quote lists .. one second Your Z silver quote is at the top of the list the next it’s nowhere to be found, then it magically pops up in a random spot. Smells like a predatory app selling ur order flow under the guise of confusing u. Oh and can never login.. enter all the stuff.. correctly, says it’s wrong and try again.. have to swipe out the app , enter again and cross my fingers.. iOS . Update: when you can’t login it says “login failed- invalid authorization parameters”then u swipe out and enter the same stuff it may let ur in.. pathetic
  • HORRIBLE Mar 2, 2021

    By Splilla
    I deposited small amounts to try out the new to me platform. With that, I make small purchases. Small sells, small withdrawals to make sure everything works as it should. I put in a withdrawal request mid January 2021. It still has not deposited. I have called their customer support number with being on hold for over an hour and finally giving up. I have tried their chat support but no one ever comes on to it. I have emailed them and gotten no reply. They can keep the $195... I am glad yo be done with them and extremely happy that I didn’t make a mistake of making a larger deposit with them. Good luck to anyone who uses IBKR. I strongly urge otherwise. Too many other platforms out there that have no issues with any of the above. I will be contacting the Better Business Bureau.
  • More Complicated than it Needs to be (IMHO) Dec 11, 2020

    By Stuffjusthappens
    The two-factor login process is a bit involved and doesn’t always work correctly. Why not just use the process that other brokerages/banks use and install a cookie on the device the first time it is validated so it remembers it for repeat sign-ons. That seems much more straight-forward. Also, I’ve been trying to migrate to a new phone I just bought and can’t seem to get it to work, so now the authorization message is being sent to the old phone. I tried clicking on an embedded link to read the instructions, but got a “page not found” error message. I dread calling customer service because they are not usually very accessible.
  • Bad design Sep 21, 2019

    By BjB1000
    As a software developer, I completely understand how it got this way, but nevertheless, it doesn’t excuse it. This application and their desktop version are the most horrible un user friendly pieces of software I have ever attempted to use. There is no consistency with context menus... attempting to find information about account balance, trade history, company information... it’s just not intuitive. Don’t get me wrong... this application has probably every Bell and whistle that a trader could want, it just should have had a real application architect leading the effort to ensure a smooth application. As a result it’s just a conglomeration of ideas packed into an application with multiple non-intuitive ways to access.

No reviews available

No reviews available

  • Great interface and Customer Support Jul 17, 2021

    By Suckssss
    I see a lot of complaints about the firm based on a “confusing user interface” or a poor customer service. This firm tends to professional and retail traders, but the environment is mostly geared toward professionals. The mobile app and desktop platform have just about every single feature you could ask for. They have a feature poll if you want to request added features. They listen to the traders. Customer service is definitely not as welcoming of simple questions and requests. But this is for good reason. IBKR has extremely thorough documentation, which answers pretty much any question that could come to mind, if you search for it….. They like to reserve human customer support for things that are necessary. This is a professional trading environment. So far I am really enjoying it.
  • Great app, but there are still 2 bugs Aug 4, 2019

    By UltimaOnliner
    The app is incredibly solid with responsive developers who are always improving the stability, interface, and complement of features. HOWEVER, THERE ARE STILL TWO BUGS: In the watchlist, if a futures contract is listed for a specific expiration, then the graph will show live orders and the days order history will display underneath the graph. However, if the futures contract is set with the “infinity” sign indicating that it will update to the next expiration date once it expires, then live orders, active orders, or past orders will NOT show on the graph or beneath it. If I login to one of my three iPads, then my login credentials are rejected on the other iPads even if my identity is confirmed with Apple’s camera ID system. I am not permitted to login automatically even for “read only access” of watch lists. I have to retype my login credentials and use 2 factor authentication with my iPhone. This problem does not seem to occur if I login to my iPhone and then back to an iPad, however. This is a great app that continually evolves positively.
  • Outstanding improvements Apr 1, 2018

    By Jade7125
    The paper mode for personal education is key for user comfort level. I’ve traded on many mobile apps before, and this is by far the most inclusive app I’ve ever used. Order entry is very smooth, and intuitive. Charts are easily expandable and widen with pinch/reverse motion. The range of chart studies have been greatly improved. Option strategies for different combination is easily achieved. Account information is detailed, along with quick order entry from portfolio page.
  • Does not play well with password managers Dec 28, 2019

    By purecharger
    I really like this app as a trading platform, but it is very frustrating to login with trading permissions. Firstly, it defaults to login without trading permissions and you are prompted to enter your password for trading or account management. Then the lack of compatibility with password managers flexes it’s ugly head. I use LastPass and the problem is twofold: launching lastpass from the app prompt does not display my IB entry I have to search for it, and after selecting my IB entry I’m returned to the app without the password populated and in fact the password prompt is gone. This means I have to switch to lastpass, find IB, copy the password then go back to IB, trigger the password prompt and paste the password. Overall it’s a frustrating, broken user experience.
  • Good update Apr 21, 2019

    By Emowilli
    Short Interest rate and Market Cap are no longer working on watchlist or portfolio. Please fix and also add % of IB shares short. Thanks for all the improvements in this version! 1. It does feel like charts are slower to load now? I realize there is more logic with adding trading features, but would like it a bit faster. 2. More ability to work columns in portfolio view 3. Better use of landscape on iPhone XS Max (is a lot of wasted space) 4. Better Multitasking, at least give 60 seconds before requiring to relog in. If I swipe to my password manager and then back I have to log in again and then re-navigate to the view I was on. 5. There are columns like MKT Value that are available in Portfolio view, but then only MKT Value % is available in watchlist. This wouldn’t matter as much if you could sort portfolio view. 7. Split screen support on IPad 8. When you click to Portfolio, it calculates your daily change, and then recalculates again. That initial calculation is often off by many thousands of dollars, giving me a heart attack on a daily basis. Please don’t display the daily calculations until they are accurate.
  • Can’t log in to account Sep 24, 2018

    By Danny bg
    I have two different logins for two different accounts. They have to stay separate for a reason. I can only login to one account and the second kicks me out on the Face ID. I can’t even create a ticket because I can’t log in to my account. For some reasons messages stopped coming to my phone so I have to do the app authentication even if I want to log in from the website. Since I can’t login from the phone....I can’t log in from the website. See the issue? Basically have no way of logging into my account. *update. I figured out how to activate to security devices for two different accounts using the same smartphone.
  • Update issues Aug 25, 2018

    By Casios01
    The latest update seems to be causing reconnecting issues at log in. It has to roll through 4 or 5 attempts to connect before it finally goes through which can be a problem if you need to get in and make a time sensitive trade. I never had this problem before until this past update a few days ago. But I love the new ability to see my trade history for the past seven days though quite frankly, it was long overdue. Otherwise a good slick app that gets the job done well for making phone trades. I use it every day.
  • Customer support is 50/50. App could be more user-friendly Feb 6, 2021

    By Shahed08
    Customer support replies to my ticket sometimes, and other times, it’s left ignored for months. I even offered to pay for premium support for quicker response, and that wasn’t responded to. I guess that’s a sign their management no longer interested in improving. With that said, I had to be fair and add 2 stars because they currently have the lowest margin interest rate I can find (but not by much. M1 and Robinhood rates are close, so it’s not the difference maker). My hope is IBKR focuses on the future, which is mobile OS, ease of use for beginners, and customer support.
  • Good Execution of Trades But Lack of Mobile Features Nov 3, 2020

    By frontierninja
    I exclusively trade on mobile platforms and have found myself trading more and more on thinkorswim as I can roll over my options with a click of a button. TOS pre fills the fields and I make adjustments and execute my trades. Why can’t it be that simple instead of me entering the buy and sell portion all by hand. I would like to see Roll Position next to Close Positon when you go into the detail of the trade. It makes it easy for mobile platforms and reduces fat fingering. Please add and button to roll options. Please people I am getting so tired of this.
  • So many wrong calculations Aug 2, 2020

    By HunterKnight
    Almost every calculated value is routinely wrong. Daily P&L seems to randomly change every time I open the app (while markets are closed over the weekend). Options P&L graphs always show the result of the previous date selected, so if I want to see the potential P&L at expiation, I have to scroll all the way to the end, wait for it to load, *then* selected another date, such as the second-to-last date. The “Home” tab has very limited functionality, and the top graph includes deposits in the total growth, with no option to switch to the time/money weighted return % graphs easily accessible on the browser version. Finally, the performance outside of market hours is very poor; Options P&L graphs take several additional seconds to load, and the complete lack of access to the system on Friday evenings (Pacific time) is very inconvenient. These factors make it almost impossible for me to do research and prepare for the upcoming week when it is convenient for me to do so (over the weekend)
  • Good platform but service is only for the very wealthy Jul 28, 2020

    By Trips P
    The platform provides great information accessibility but the overall service is geared towards an extremely wealthy customer. All ACH deposits are subject to 4 day hold which makes the platform useless for people that cannot afford wire fees. The customer service reps should not be allowed to see your balances because the low level of service and the “I’m better than you attitude” you get from the customer service reps when they find out you have a low account balance in their eyes is pretty amazing. If you have less than a 100k balance don’t bother with this broker unless you want their second tier customer service. Go to Fidelity or TD where they actually care about every customer.
  • More Complicated than it Needs to be (IMHO) Dec 11, 2020

    By Stuffjusthappens
    The two-factor login process is a bit involved and doesn’t always work correctly. Why not just use the process that other brokerages/banks use and install a cookie on the device the first time it is validated so it remembers it for repeat sign-ons. That seems much more straight-forward. Also, I’ve been trying to migrate to a new phone I just bought and can’t seem to get it to work, so now the authorization message is being sent to the old phone. I tried clicking on an embedded link to read the instructions, but got a “page not found” error message. I dread calling customer service because they are not usually very accessible.
  • Worst experience ever with an app Mar 8, 2021

    By F IB
    This reason alone is why I am switching to fidelity. IB sends you a debit card and then after you activate it- it has a purchase limit of like $300 a day. I activated the IB key on my phone- such a horrible experience. Authentication problems and logging onto my account. Plus they are very very slow with ACH deposits- makes me think they earn a couple days interest on just holding onto your funds. Not worth it- a total scam. I won’t be able to trade 100,000 products with Fidelity, but at least I will have power over my money. Their marketing of giving you access to all these products is a gimmick when they can’t do basic things right. Wait times are long for phone support. Crappy technology, crappy UI, crappy support- I don’t need to trade some obscure product. I have what I need with Fidelity and I think IB commissions are a scam too- whole company is a scam- it’s from Chicago made from, for and by bonehead Chicago traders. Just compare the reviews of Fidelity app vs IBKR app on the AppStore- that says it all!!! I should have done that before going through this ordeal.
  • The app is trash Sep 18, 2020

    By KNV365
    Having used several different brokerage apps, this one is at the bottom. Logging into the app is hit or miss, as it may take 30 seconds to receive the OTP & once I input it, it’s incorrect. The interface is ok but not intuitive & quite cumbersome. And what’s with the inaccurate P&L & way off bid/asks for stock options? I actually use Robinhood to get an idea for where the bid/ask spread actually is, so I can place the correct order. If I were to depend solely on IB’s bid/ask, I would be entering useless orders. And sometimes my order gets rejected for being too far above/below the market when actually that’s where the market is but they’re the one that’s way off. For what’s supposed to be such a prestigious brokerage, their app is second rate, at best. I’m too mobile to not depend upon a solid mobile trading platform & this doesn’t cut it. I’ll be moving my money elsewhere.
  • Terrible app Feb 17, 2021

    By Pedro_Casas
    I was attracted to Interactive Brokers because of the low margin interest, however, the user experience is horrendous. The app is hard to navigate. After opening an account I tried to use the app to log in and it keeps taking me to a “simulated trading” account with fake money. It keeps prompting me to finish my application (which I have done already) so once I click on it, it takes me to the web site (why?? , can’t you handle this within the app??) Then within the web portal , i keep getting an error saying my account “won’t authenticate”, so it won’t load trading data or market quotes. It is totally useless. I already funded it, but I plan on taking my money out and closing the account. A total waste of my time. This experience was very regretful and I hope I can get my money.
  • No Bueno Sep 2, 2020

    By acole25
    Where do I start. Every night at 11:30pm the mobile app can’t get updated quotes. Just sits there till after midnight. Every day ur PnL is never accurate , certainly not real time . How do u manage a position with false information? The mobile app is always rearranging ur quote lists .. one second Your Z silver quote is at the top of the list the next it’s nowhere to be found, then it magically pops up in a random spot. Smells like a predatory app selling ur order flow under the guise of confusing u. Oh and can never login.. enter all the stuff.. correctly, says it’s wrong and try again.. have to swipe out the app , enter again and cross my fingers.. iOS . Update: when you can’t login it says “login failed- invalid authorization parameters”then u swipe out and enter the same stuff it may let ur in.. pathetic
  • HORRIBLE Mar 2, 2021

    By Splilla
    I deposited small amounts to try out the new to me platform. With that, I make small purchases. Small sells, small withdrawals to make sure everything works as it should. I put in a withdrawal request mid January 2021. It still has not deposited. I have called their customer support number with being on hold for over an hour and finally giving up. I have tried their chat support but no one ever comes on to it. I have emailed them and gotten no reply. They can keep the $195... I am glad yo be done with them and extremely happy that I didn’t make a mistake of making a larger deposit with them. Good luck to anyone who uses IBKR. I strongly urge otherwise. Too many other platforms out there that have no issues with any of the above. I will be contacting the Better Business Bureau.
  • Bad design Sep 21, 2019

    By BjB1000
    As a software developer, I completely understand how it got this way, but nevertheless, it doesn’t excuse it. This application and their desktop version are the most horrible un user friendly pieces of software I have ever attempted to use. There is no consistency with context menus... attempting to find information about account balance, trade history, company information... it’s just not intuitive. Don’t get me wrong... this application has probably every Bell and whistle that a trader could want, it just should have had a real application architect leading the effort to ensure a smooth application. As a result it’s just a conglomeration of ideas packed into an application with multiple non-intuitive ways to access.

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IBKR Mobile - Invest Worldwide

IBKR Mobile - Invest Worldwide

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