HP Smart

HP Smart

HP Inc.

Set up, scan, print, share, and manage your HP printer

4.7 Ratings 3M+ Reviews 50M+ Downloads

Ratings & Reviews

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  • img Community

    The worst app ever created by man Jun 1, 2022

    By Sola Erogbogbo
    I have always used HP printers and bought a 6420 when my 6200 broke. The 6420 doesnt have a screen meaning all admin tasks have to be done via the app. The app is constantly trying to connect, even the most basic tasks are so hard and don't feel like they have been thought through. It's clear the folks at HP aren't using this app thenselves or they would have improved it. First low hanging fruit is to fix the delay/load/ connection time of the app. Poor, poor, i would rate this '-100 stars' !!!
  • img Community

    breathtakingly awful, inept and clumsy May 26, 2022

    By NeverAgain
    No concept of decent workflow. After 'scan', click to save, defaults to pdf despite the fact the last 200 were jpg, click twice to set jpg, gives ridiculous arbitrary default name, click to get to field name, click X to get rid of stupid name, type name, click save, click save, get a popup saying it has been saved which you have to click to get rid of, click preview to get back to being able to scan, repeat ad nauseam. And don't "add", - all but first get stupid names. A grim few days. Ugh!
  • img Community

    The login never lets you in Mar 19, 2022

    By Dallas Beaty
    Good app, when it works. Once I sign in, I just get the wheel of death for hours. It says, "your redirect is taking too long. Click here to return." Then I click there, only to have to re-login and the process just repeats. I have trouble logging in about 80% of the time. I'm not impressed.
  • img Community

    Not User Friendly and has terrible default settings. Mar 16, 2022

    By Itteh Itteh
    Has some of the worst settings on default and the settings never save. Crops your image on default and has bad scaling to pages. Requires you to login every time you want to use it. Not user friendly at all.
  • img Community

    Information Gathering Dec 13, 2021

    By Walt Longmire
    This used to be a good app now they require you to create an account. When you you do that it doesn't matter if you specifically uncheck all boxes saying you want to receive their spam emails you will still get the F***ing spam emails. It is nothing more than a way for yet another company to harvest and sell your information. I think I'll just destroy my Printer and start over with a different brand.
  • img Community

    HP Smart Waste of Time Nov 27, 2021

    By Chris Gann
    I’ve been on the phone four times trying to get this to work. The techs are all nice. Unfortunately this software has ruined my HP experience. Why can’t HP build technology that works.
  • img Community

    HP Smart is a waste of time! Oct 31, 2021

    By Barbara Coker
    Movers lost my old HP 4600. Sigh. So purchased an HP4158e. Trying to just find a button to scan to my laptop. Nope. Forced to go to the laptop to sign into HP smart for a simple scan! Returning this POS, and searching for a simple home printer with a simple Scan button, like my old 4600. Wish I could give is zero stars.
  • img Community

    Very Useless............ Oct 25, 2021

    By Jean_luc Gaissad
    Too slow, never connect when you want to, why do you need to connect to internet to make your printer next to you to work, pointless.... rubish.........
  • img Community

    The app is appalling definitely not smart Jul 15, 2021

    By Sarah-jayne Harrison
    You can scan....sometimes its hit and miss if it shows you a black screen or not. You can't edit scans at all anymore despite those and many other functions appearing in the side bar, it just crashes out if you try. This and for so many other reasons make it the least SMART app ever. They really shouldn't make claim to being smart, its the worst software i've ever used
  • img Community

    The worst app ever! Still crashing on unreachable HP remote servers Jan 29, 2021

    By Marek Jindřich
    Who the hell in HP invented that all the scans are processed remotely in cloud and not on my computer?!!! It took 10 second on every click or move in the app that is being every time logging, registering and procesing somewhere in the cloud! What is the most frustrating after every and each scan 8 out of 10 cases lead to the error "error to process remote service. Aborting and crashing". HP servers remotely processing the scans in the cloud are all the time down or overheated and unreachable.
  • HP Smart for Mac May 27, 2021

    By GTEng14
    The HP smart is a good way to access mobile uses, printer setup settings, and various other useful tools. The software seems to work well. However, the development team seems to have left out a very important function for Apple Mac users that used to be in the old “HP Utility” application before “HP Smart” came around. The printers have a “scan to computer” function where you stand at the printer and load files and press the printers touch screen button to scan the loaded pages directly to a computer. This function can only be turned on to recognize a Mac computer to scan to by turning on the tool under the “HP Utility” scan settings on the computer itself and not through the printers webpage settings. Now that HP Utility is no more and we only have HP Smart this scan to computer setting is missing. There is no longer a way to scan straight from the printer to a Mac. Instead now you have to load the items to scan at the printer and then walk back to the Mac to press the scan button on the HP Smart app and then go back and forth to the printer again to retrieve the hard copy pages. Additionally, I assume an update to the software would be in the works to better support the apple silicon devices. The current version has to run in Rosetta.
  • Apr 12, 2022

    By Dan Cartier
    Works as intended but likes to advertise ink and other services... For the people saying it doesn't work, make sure you check the app permissions. Mine didn't work either until I went in there and turned all the permissions on especially Location. Android has a pretty strict set of rules for permissions, and there's even a feature now that turns them back off automatically if you don't use the app. But this one is definitely a lifesaver to manage your printer from your phone at home.
  • Phone and printer combo is amazing Mar 18, 2021

    By kimmy#1
    I just want to say that I think all these apps and new features on these printers are just amazing and I think it makes it easy for people like myself who uses my phone more than I use my laptop I have this really cheap laptop that is very slow and I’m kind of likeWhy should I buy an expensive laptop that I’m barely going to use because I have a printer that I barely use and I go through printers yearly no matter how expensive they are because I would have them sit there and the ink dry out and damage the printer so I only use my printer once or twice a yearSo instead of me rushing to the store to spend money for a decent working laptop I use my phone and print from my phone scan from my phone I mean my head just exploded because I was so excited I was able to scan a document that I need to really quickly and email it right away from my phone and I just think that was just amazing and I’m so happy thank you , thank you keep these new features coming
  • May 26, 2022

    By Omar Ferrer
    It is a great app in functionality, although I rate it 4 stars as sometimes the printer is simply unreachable, more times than I can justify, being on the same wifi network. Also sometimes it requires HP cloud services, which seems odd for what it should be a local only service (I have not been able to print or scan from different networks). This may be caused by the printer itself, but we should have been beyond these issues in this day and age.
  • Set up challenging. May 6, 2021

    By 2Me2222
    After persevering, seems fantastic!! Need phone help when directions and apps are coming at you from all directions, some scan-a-codes provide nothing ( out of date?? Or just not functioning well during covid? ). Since Tango X printer was on Apple and ordered thru them, I expected grtr ease of setup because Apple has been very good at insisting on that in past, just by nature of Apple carrying product when not an Apple product. Idea of automatically paying monthly for a printer plan and having ink arrive when I’ll be needing it is fantastic. I have no computer just phone and ipad, but so far so good. Why do we even need computers anymore for home use where we don’t do significant qty of printing—I’ll happily go to print/shop store if needed for great quantities. BUT set up definitely needs availability of someone to talk to when difficulty occurs, in part because at some point in my way past I had been HP printer registered owner, also, HP says go them to get app, I went directly to Apple for dwnload before realizing HP’s recommendation, so i was already off course to begin with!
  • Troubles with scanning Sep 27, 2020

    By MTguy23
    When I start a scan job that is supposed to scan several pages, process them, and then upload them to Dropbox the job never finishes. It just spins on “Processing page x”, where x is the last page. Just keeps spinning. Never quits. I just have to force-kill the app. I’ve had to disable the final upload step and do it manually. It had previously been a really efficient way to process a bunch of multi-page scans. Today the printer/scanner had a real fit. It kept “processing” even after I force-killed it. I’d restart it, still “processing”. It finally lost network connectivity. I tried to get to the web interface to cycle power but the pages took forever to load and then wouldn’t execute correctly. Finally all connectivity disappeared, and the front screen went blank. After several tries I finally was able to get it to shut down. Started it up and tried scanning with manual processing and what I did worked fine. Seems like a race/memory leak or something. Is anyone else now having problems? I just upgraded to iPadOS 14.0.0. Five stars if it would work correctly again.
  • 21st Century App Jul 22, 2021

    By Ian lowman
    I used to work in Information Technology back in the 20th century. I used to build exchange and NT servers for IBM when the internet for most was obtained by a screeching modem call. Oh how times have changed!! I love this app I might just do a scene from “Office Space” on my old laptop because I might not need it anymore! I can batch scan a document from my iPhone. The document to be scanned I put in the document feed tray on my printer. The document feed tray scanned it and then I edited the scan all on my phone. I then had multiple file types to choose. I saved it as a pdf which took hardly any space and I saved to a location of my choice. You pay a bit more for HP printers but “Brother;-)” it works so much better than my last multi-function printer(MFC) which was a lot less than this model. This scan to phone is new because I was using the scan to email which was a bit hit or miss. This scan to app is 100 times better way to go HP, I am liking the 21 century app! Bravo Zulu to you!
  • My beautiful, useful and user friendly all in all printer Jan 28, 2021

    By SANDRA B 007
    This is the best, most user friendly printing experience I’ve ever had! I love this little machine. Everything is so simplistic. I never have to worry about ink, it actually tells my suppliers when it’s running low and they just send the ink to me in the mail! I love my beautiful, useful, user friendly all in all printer! I’ve done it all with this one machine! I have faxed, scanned, copied, printed, stored documents, edited and uploaded them to others all on this all and all printer. I’m not very computer literate but it easily syncs with my phone and laptop. I have gained so much confidence in my office skills, I now want to further my educational experience! Everything is online, now I feel that I can very successfully complete all of my goals! Thanks so much! Oh yes, last but not least the price is so reasonable. It will pay for itself within the first month! -especially if you like to print your own photos!
  • Could not have been easier setting up my new ENVY Inspire Mar 23, 2022

    By Southpaw02108
    This was, hands down, one of the easiest set-up processes I’ve ever encountered. Just follow the cues, let it do its thing, and voilà, this new printer connected itself to my secure Wifi, it visually guides you for everything, it senses if you’ve maybe skipped ahead (or forgot to remove a piece of packing material). Mine came with six free months of HP+ which is definitely worth trying. I’m eager to see if it truly does anticipate when I’ll need fresh ink so that I don’t run out. I also have no issue with using HP’s own ink for the life of the printer. My last printer, a workhorse HP Officejet, lasted for many years… until I cheaped out one day and put in generic ink. That was the beginning of the end for that printer. I don’t usually write long reviews like this but this new printer, it’s software, and the promise of years of trouble-free printing, really has me feeling like I made the right decision sticking with HP. Highly recommend.
  • Apr 23, 2022

    By Alicia Helmboldt
    Windows and HP are not communicating properly. I send things to the printer, printer wakes up but doesn't print anything. I have to go into the HP app specifically in order for it to print. It's annoying. On my cellphone it tries to connect to the printer but when I try to sign in it gets stuck with spinning circle; but it prints fine w/o signing in. I'm going to reinstall snd reset printer settings. I'll update review if it fixes itself. I do love the app otherwise!
  • img Community

    The worst app ever created by man Jun 1, 2022

    By Sola Erogbogbo
    I have always used HP printers and bought a 6420 when my 6200 broke. The 6420 doesnt have a screen meaning all admin tasks have to be done via the app. The app is constantly trying to connect, even the most basic tasks are so hard and don't feel like they have been thought through. It's clear the folks at HP aren't using this app thenselves or they would have improved it. First low hanging fruit is to fix the delay/load/ connection time of the app. Poor, poor, i would rate this '-100 stars' !!!
  • img Community

    breathtakingly awful, inept and clumsy May 26, 2022

    By NeverAgain
    No concept of decent workflow. After 'scan', click to save, defaults to pdf despite the fact the last 200 were jpg, click twice to set jpg, gives ridiculous arbitrary default name, click to get to field name, click X to get rid of stupid name, type name, click save, click save, get a popup saying it has been saved which you have to click to get rid of, click preview to get back to being able to scan, repeat ad nauseam. And don't "add", - all but first get stupid names. A grim few days. Ugh!
  • img Community

    The login never lets you in Mar 19, 2022

    By Dallas Beaty
    Good app, when it works. Once I sign in, I just get the wheel of death for hours. It says, "your redirect is taking too long. Click here to return." Then I click there, only to have to re-login and the process just repeats. I have trouble logging in about 80% of the time. I'm not impressed.
  • img Community

    Not User Friendly and has terrible default settings. Mar 16, 2022

    By Itteh Itteh
    Has some of the worst settings on default and the settings never save. Crops your image on default and has bad scaling to pages. Requires you to login every time you want to use it. Not user friendly at all.
  • img Community

    Information Gathering Dec 13, 2021

    By Walt Longmire
    This used to be a good app now they require you to create an account. When you you do that it doesn't matter if you specifically uncheck all boxes saying you want to receive their spam emails you will still get the F***ing spam emails. It is nothing more than a way for yet another company to harvest and sell your information. I think I'll just destroy my Printer and start over with a different brand.
  • img Community

    HP Smart Waste of Time Nov 27, 2021

    By Chris Gann
    I’ve been on the phone four times trying to get this to work. The techs are all nice. Unfortunately this software has ruined my HP experience. Why can’t HP build technology that works.
  • img Community

    HP Smart is a waste of time! Oct 31, 2021

    By Barbara Coker
    Movers lost my old HP 4600. Sigh. So purchased an HP4158e. Trying to just find a button to scan to my laptop. Nope. Forced to go to the laptop to sign into HP smart for a simple scan! Returning this POS, and searching for a simple home printer with a simple Scan button, like my old 4600. Wish I could give is zero stars.
  • img Community

    Very Useless............ Oct 25, 2021

    By Jean_luc Gaissad
    Too slow, never connect when you want to, why do you need to connect to internet to make your printer next to you to work, pointless.... rubish.........
  • img Community

    The app is appalling definitely not smart Jul 15, 2021

    By Sarah-jayne Harrison
    You can scan....sometimes its hit and miss if it shows you a black screen or not. You can't edit scans at all anymore despite those and many other functions appearing in the side bar, it just crashes out if you try. This and for so many other reasons make it the least SMART app ever. They really shouldn't make claim to being smart, its the worst software i've ever used
  • img Community

    The worst app ever! Still crashing on unreachable HP remote servers Jan 29, 2021

    By Marek Jindřich
    Who the hell in HP invented that all the scans are processed remotely in cloud and not on my computer?!!! It took 10 second on every click or move in the app that is being every time logging, registering and procesing somewhere in the cloud! What is the most frustrating after every and each scan 8 out of 10 cases lead to the error "error to process remote service. Aborting and crashing". HP servers remotely processing the scans in the cloud are all the time down or overheated and unreachable.
  • img Community

    The worst app ever created by man Jun 1, 2022

    By Sola Erogbogbo
    I have always used HP printers and bought a 6420 when my 6200 broke. The 6420 doesnt have a screen meaning all admin tasks have to be done via the app. The app is constantly trying to connect, even the most basic tasks are so hard and don't feel like they have been thought through. It's clear the folks at HP aren't using this app thenselves or they would have improved it. First low hanging fruit is to fix the delay/load/ connection time of the app. Poor, poor, i would rate this '-100 stars' !!!
  • img Community

    breathtakingly awful, inept and clumsy May 26, 2022

    By NeverAgain
    No concept of decent workflow. After 'scan', click to save, defaults to pdf despite the fact the last 200 were jpg, click twice to set jpg, gives ridiculous arbitrary default name, click to get to field name, click X to get rid of stupid name, type name, click save, click save, get a popup saying it has been saved which you have to click to get rid of, click preview to get back to being able to scan, repeat ad nauseam. And don't "add", - all but first get stupid names. A grim few days. Ugh!
  • img Community

    The login never lets you in Mar 19, 2022

    By Dallas Beaty
    Good app, when it works. Once I sign in, I just get the wheel of death for hours. It says, "your redirect is taking too long. Click here to return." Then I click there, only to have to re-login and the process just repeats. I have trouble logging in about 80% of the time. I'm not impressed.
  • img Community

    Not User Friendly and has terrible default settings. Mar 16, 2022

    By Itteh Itteh
    Has some of the worst settings on default and the settings never save. Crops your image on default and has bad scaling to pages. Requires you to login every time you want to use it. Not user friendly at all.
  • img Community

    Information Gathering Dec 13, 2021

    By Walt Longmire
    This used to be a good app now they require you to create an account. When you you do that it doesn't matter if you specifically uncheck all boxes saying you want to receive their spam emails you will still get the F***ing spam emails. It is nothing more than a way for yet another company to harvest and sell your information. I think I'll just destroy my Printer and start over with a different brand.
  • img Community

    HP Smart Waste of Time Nov 27, 2021

    By Chris Gann
    I’ve been on the phone four times trying to get this to work. The techs are all nice. Unfortunately this software has ruined my HP experience. Why can’t HP build technology that works.
  • img Community

    HP Smart is a waste of time! Oct 31, 2021

    By Barbara Coker
    Movers lost my old HP 4600. Sigh. So purchased an HP4158e. Trying to just find a button to scan to my laptop. Nope. Forced to go to the laptop to sign into HP smart for a simple scan! Returning this POS, and searching for a simple home printer with a simple Scan button, like my old 4600. Wish I could give is zero stars.
  • img Community

    Very Useless............ Oct 25, 2021

    By Jean_luc Gaissad
    Too slow, never connect when you want to, why do you need to connect to internet to make your printer next to you to work, pointless.... rubish.........
  • img Community

    The app is appalling definitely not smart Jul 15, 2021

    By Sarah-jayne Harrison
    You can scan....sometimes its hit and miss if it shows you a black screen or not. You can't edit scans at all anymore despite those and many other functions appearing in the side bar, it just crashes out if you try. This and for so many other reasons make it the least SMART app ever. They really shouldn't make claim to being smart, its the worst software i've ever used
  • img Community

    The worst app ever! Still crashing on unreachable HP remote servers Jan 29, 2021

    By Marek Jindřich
    Who the hell in HP invented that all the scans are processed remotely in cloud and not on my computer?!!! It took 10 second on every click or move in the app that is being every time logging, registering and procesing somewhere in the cloud! What is the most frustrating after every and each scan 8 out of 10 cases lead to the error "error to process remote service. Aborting and crashing". HP servers remotely processing the scans in the cloud are all the time down or overheated and unreachable.

No reviews available

  • Phone and printer combo is amazing Mar 18, 2021

    By kimmy#1
    I just want to say that I think all these apps and new features on these printers are just amazing and I think it makes it easy for people like myself who uses my phone more than I use my laptop I have this really cheap laptop that is very slow and I’m kind of likeWhy should I buy an expensive laptop that I’m barely going to use because I have a printer that I barely use and I go through printers yearly no matter how expensive they are because I would have them sit there and the ink dry out and damage the printer so I only use my printer once or twice a yearSo instead of me rushing to the store to spend money for a decent working laptop I use my phone and print from my phone scan from my phone I mean my head just exploded because I was so excited I was able to scan a document that I need to really quickly and email it right away from my phone and I just think that was just amazing and I’m so happy thank you , thank you keep these new features coming
  • 21st Century App Jul 22, 2021

    By Ian lowman
    I used to work in Information Technology back in the 20th century. I used to build exchange and NT servers for IBM when the internet for most was obtained by a screeching modem call. Oh how times have changed!! I love this app I might just do a scene from “Office Space” on my old laptop because I might not need it anymore! I can batch scan a document from my iPhone. The document to be scanned I put in the document feed tray on my printer. The document feed tray scanned it and then I edited the scan all on my phone. I then had multiple file types to choose. I saved it as a pdf which took hardly any space and I saved to a location of my choice. You pay a bit more for HP printers but “Brother;-)” it works so much better than my last multi-function printer(MFC) which was a lot less than this model. This scan to phone is new because I was using the scan to email which was a bit hit or miss. This scan to app is 100 times better way to go HP, I am liking the 21 century app! Bravo Zulu to you!
  • My beautiful, useful and user friendly all in all printer Jan 28, 2021

    By SANDRA B 007
    This is the best, most user friendly printing experience I’ve ever had! I love this little machine. Everything is so simplistic. I never have to worry about ink, it actually tells my suppliers when it’s running low and they just send the ink to me in the mail! I love my beautiful, useful, user friendly all in all printer! I’ve done it all with this one machine! I have faxed, scanned, copied, printed, stored documents, edited and uploaded them to others all on this all and all printer. I’m not very computer literate but it easily syncs with my phone and laptop. I have gained so much confidence in my office skills, I now want to further my educational experience! Everything is online, now I feel that I can very successfully complete all of my goals! Thanks so much! Oh yes, last but not least the price is so reasonable. It will pay for itself within the first month! -especially if you like to print your own photos!
  • Could not have been easier setting up my new ENVY Inspire Mar 23, 2022

    By Southpaw02108
    This was, hands down, one of the easiest set-up processes I’ve ever encountered. Just follow the cues, let it do its thing, and voilà, this new printer connected itself to my secure Wifi, it visually guides you for everything, it senses if you’ve maybe skipped ahead (or forgot to remove a piece of packing material). Mine came with six free months of HP+ which is definitely worth trying. I’m eager to see if it truly does anticipate when I’ll need fresh ink so that I don’t run out. I also have no issue with using HP’s own ink for the life of the printer. My last printer, a workhorse HP Officejet, lasted for many years… until I cheaped out one day and put in generic ink. That was the beginning of the end for that printer. I don’t usually write long reviews like this but this new printer, it’s software, and the promise of years of trouble-free printing, really has me feeling like I made the right decision sticking with HP. Highly recommend.
  • HP Printing Review Jan 15, 2018

    By spranks347
    This app is amazing! Here there are 5 people in my house, and only 1 working computer! As my sister is working on her Spanish project, I have to work on Science Fair, and my brother working on his Heritage project, we’re all fighting for the computer. I need to print out my graphs and photos and data tables, and this app makes it easy for my to do that. This app is very accessible and has many features provided. I will definitely be using this app 24/7! I think this app is only for HP printers (because of the app title), but I don’t think it has to be a color printer. My printer is a color printer so I’m not very sure, but if you have a HP printer, I 100% advise you to get this app! This app is free and you don’t have to pay anything to extra features. I love this app and I’ve LITERALLY had it for not even 5 minutes. I got to resize my photo and in one button press print! This app is phenomenal and it is extremely helpful for those with a single computer and struggles around their home.
  • I am back HP! Nov 26, 2017

    By MattyEMT
    I thought HP had abandoned its LOYAL customers when it discontinued the HPeprint application. While shopping today, I met an HP Rep who explained that I could continue to remote print using this new App! I can't tell you how relieved I was to learn how easy it was to setup remote printing again. I had set up a printer at grandma's house. She does not have a local computer to serve as a print server. I thought I had lost the ability to send her photos of her grandchild. This is a really big deal for so many HP customers. While the functionality is not identical, people who place printers on remote networks can with little effort continue to remotely print HURRAY!! For customers who swore to never purchase another HP product, you like I can feel better about HP. As for HP, always do your best to continue to support legacy products you have sold to your loyal customers. We buy printers for many decades. Thank you from the bottom (ventricles) of my heart. Matthew
  • May 11, 2022

    By Dori Murdock-Patterson
    This has become the most useful app on my phone! The camera scan feature alone makes it worth downloading. No scanner? No problem! Snap a photo of the document so you can see the edges and it does the rest! You can save it or email it and there's no worries about jams or tears. Even if you have a scanner....get this just in case!!
  • Easy to use Feb 13, 2020

    By EnsureMax
    I enjoy using my hp printer, scanner and copier. Everything is literally at the palms of your hands. I mainly use it from my mobile app, instead from a laptop or desktop. To avoid going through all the steps of starting up a laptop or desktop. The only reason I gave it 4 stars, because I really don’t care for the company charging for papers that’s printed. I can go to the library to print papers because it’s the same amount of .10 per page when ordering HP’s ink refill service. I have to pay for my own paper and pay for my documents to be printed after paying for the printer. The only reason I might still use the service because I’m always forgetting to buy ink when it’s needed during the middle of the night. HP sends ink to your mailbox automatically when ink is getting low in the printer. Do some better about the price of paper being printed!!!
  • Apr 12, 2022

    By Dan Cartier
    Works as intended but likes to advertise ink and other services... For the people saying it doesn't work, make sure you check the app permissions. Mine didn't work either until I went in there and turned all the permissions on especially Location. Android has a pretty strict set of rules for permissions, and there's even a feature now that turns them back off automatically if you don't use the app. But this one is definitely a lifesaver to manage your printer from your phone at home.
  • May 26, 2022

    By Omar Ferrer
    It is a great app in functionality, although I rate it 4 stars as sometimes the printer is simply unreachable, more times than I can justify, being on the same wifi network. Also sometimes it requires HP cloud services, which seems odd for what it should be a local only service (I have not been able to print or scan from different networks). This may be caused by the printer itself, but we should have been beyond these issues in this day and age.
  • Set up challenging. May 6, 2021

    By 2Me2222
    After persevering, seems fantastic!! Need phone help when directions and apps are coming at you from all directions, some scan-a-codes provide nothing ( out of date?? Or just not functioning well during covid? ). Since Tango X printer was on Apple and ordered thru them, I expected grtr ease of setup because Apple has been very good at insisting on that in past, just by nature of Apple carrying product when not an Apple product. Idea of automatically paying monthly for a printer plan and having ink arrive when I’ll be needing it is fantastic. I have no computer just phone and ipad, but so far so good. Why do we even need computers anymore for home use where we don’t do significant qty of printing—I’ll happily go to print/shop store if needed for great quantities. BUT set up definitely needs availability of someone to talk to when difficulty occurs, in part because at some point in my way past I had been HP printer registered owner, also, HP says go them to get app, I went directly to Apple for dwnload before realizing HP’s recommendation, so i was already off course to begin with!
  • Apr 23, 2022

    By Harlee Hoffmann
    I wish I could just open the app and have it take me to the main screen. It makes me scroll through 4 tip pages then tap get started before I can get to where I need to go. Pretty annoying. Otherwise I have had zero issues. Camera scan works great and no problems printing from phone. Printer and phone just have to be on same internet, be it hotspot or wifi to print.
  • HP Smart for Mac May 27, 2021

    By GTEng14
    The HP smart is a good way to access mobile uses, printer setup settings, and various other useful tools. The software seems to work well. However, the development team seems to have left out a very important function for Apple Mac users that used to be in the old “HP Utility” application before “HP Smart” came around. The printers have a “scan to computer” function where you stand at the printer and load files and press the printers touch screen button to scan the loaded pages directly to a computer. This function can only be turned on to recognize a Mac computer to scan to by turning on the tool under the “HP Utility” scan settings on the computer itself and not through the printers webpage settings. Now that HP Utility is no more and we only have HP Smart this scan to computer setting is missing. There is no longer a way to scan straight from the printer to a Mac. Instead now you have to load the items to scan at the printer and then walk back to the Mac to press the scan button on the HP Smart app and then go back and forth to the printer again to retrieve the hard copy pages. Additionally, I assume an update to the software would be in the works to better support the apple silicon devices. The current version has to run in Rosetta.
  • Troubles with scanning Sep 27, 2020

    By MTguy23
    When I start a scan job that is supposed to scan several pages, process them, and then upload them to Dropbox the job never finishes. It just spins on “Processing page x”, where x is the last page. Just keeps spinning. Never quits. I just have to force-kill the app. I’ve had to disable the final upload step and do it manually. It had previously been a really efficient way to process a bunch of multi-page scans. Today the printer/scanner had a real fit. It kept “processing” even after I force-killed it. I’d restart it, still “processing”. It finally lost network connectivity. I tried to get to the web interface to cycle power but the pages took forever to load and then wouldn’t execute correctly. Finally all connectivity disappeared, and the front screen went blank. After several tries I finally was able to get it to shut down. Started it up and tried scanning with manual processing and what I did worked fine. Seems like a race/memory leak or something. Is anyone else now having problems? I just upgraded to iPadOS 14.0.0. Five stars if it would work correctly again.
  • Apr 23, 2022

    By Alicia Helmboldt
    Windows and HP are not communicating properly. I send things to the printer, printer wakes up but doesn't print anything. I have to go into the HP app specifically in order for it to print. It's annoying. On my cellphone it tries to connect to the printer but when I try to sign in it gets stuck with spinning circle; but it prints fine w/o signing in. I'm going to reinstall snd reset printer settings. I'll update review if it fixes itself. I do love the app otherwise!
  • Eh Nov 29, 2021

    By SoVeryKeri
    I’ve had major issues printing from my iPhone to my HP network printer because it chops off the bottom in the top of images when I print them from my phone and I can’t choose the size or change hardly any parameters, so I’ve stayed frustrated trying to use the print-from-phone feature.. So I downloaded this app in hopes that it would work, and it does! I printed the whole image and the quality is great! But WHY am I limited to printing five? I needed to print 15 copies so I had to do it three times, and it says “stay on the screen until your print job is submitted” but it stays on that screen the whole time. Also, the verify you’re a human was really annoying. And I had to do it three times. Why do I have to set up an account to use your app to print my own printer it’s made by your company? It’s a little weird. Maybe this is not an HP app. I don’t know . I was able to print my image the way I needed to print it so I will continue to use this, but it’s not quite as seamless or user-friendly as I had hoped. But still better than nothing!
  • Apr 26, 2022

    By Patrick Sullivan
    HP is just a general nuisance. I have an HP Envy 6400. This app requires me to log in to do anything with it. I want to scan a receipt to a pdf. Scan won't work unless I'm connected to the internet, logged in to my account. I couldn't keep my original ink cartridges unless I stayed subscribed to their ink system. It loses its internet connection constantly. When I buy products, I expect to utilize them fully, without limitations from the manufacturer that are only designed to sell more stuff.
  • Jun 10, 2022

    By Ben Ellison
    the scanning function is extremely slow, But given the price of it, it make sense. just about every time I scan a paper through the document feeder c almost every time no matter how I put the paper in how perfect and undamaged the paperwork is, It still manages to not scan perfectly so you have uneven papers as well as sometimes it paper jams. It would be nice if there's a way to rotate The image 5 or 8゚ in the way I want to make a picture look good
  • May 22, 2022

    By Stephen Timperley
    Too many issues. This app has been around for years now, and it still suffers with the same fundamental issues it has had since the beginning. The last time I reviewed this, scanning was just about the only thing that worked well, but now it doesn't do anything! I tap on Printer Scan and the page is unusable. The only things that actually do anything are the "source" button and the X button. Complete garbage. HP, seriously, get it together.
  • How do I change wifi connection? Jun 4, 2021

    By Rissahoo
    Recently got a new modem, which means new network name (SSID). Wow, I didn’t know how many devices I have now that would be impacted by that. Made the change in the vacuum cleaner, it was straightforward. Even the sprinkler controller could do this without a hassle. And the HP printer app? Has never heard of this situation. Looked it up online, LOTS of hits (in other words, lots of people with the same problem), a few suggestions for hacks to erase the settings and start over as if it’s a new printer, none of which worked for me. The initial setup was clunky, support for making changes after setup is non-existent, I’m basically just going to end up doing any future configuration through the printer’s four-inch touch screen, and this app seems mainly designed to encourage me to use up my toner cartridges so I have to buy more. Why am I giving it two stars instead of one? Well, the original setup was… easy-ish. Not as easy as other similar apps I’ve used, but reasonably straightforward. I’ve loved HP printers for forever, but when it comes to the wi-if connection, they REALLY need to up their game.
  • When you say you offer mobile fax You should mean it Jun 30, 2021

    By amijo1025
    I’ve been wasting my time and energy getting very frustrated while being stuck home very ill with my second bought with Lyme in less than 15 months and thought I’d give this mobile fax a try. Big mistake since stress makes Lyme so much worse and I am disappointed that I had to just give up. I have an IPhone XS Max and plenty of options like acrobat and Adobe to condense files into whatever PDF or dox is needed for faxing but nothing is working for the “so called easy to use fax” option and it has a mind of its own and just picks out a screenshot that I have no interest in faxing anymore and I have been dealing with severe symptoms for over two weeks now. I have no more time to play games with this shoddy fax system. In the past I never had problems with all the other options they provide but faxing using your Apple phone is futile. Perhaps someone would be so kind to guide me through the process since I’m in a difficult position. I would appreciate it more than you could understand. Thank you
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    The worst app ever created by man Jun 1, 2022

    By Sola Erogbogbo
    I have always used HP printers and bought a 6420 when my 6200 broke. The 6420 doesnt have a screen meaning all admin tasks have to be done via the app. The app is constantly trying to connect, even the most basic tasks are so hard and don't feel like they have been thought through. It's clear the folks at HP aren't using this app thenselves or they would have improved it. First low hanging fruit is to fix the delay/load/ connection time of the app. Poor, poor, i would rate this '-100 stars' !!!
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    breathtakingly awful, inept and clumsy May 26, 2022

    By NeverAgain
    No concept of decent workflow. After 'scan', click to save, defaults to pdf despite the fact the last 200 were jpg, click twice to set jpg, gives ridiculous arbitrary default name, click to get to field name, click X to get rid of stupid name, type name, click save, click save, get a popup saying it has been saved which you have to click to get rid of, click preview to get back to being able to scan, repeat ad nauseam. And don't "add", - all but first get stupid names. A grim few days. Ugh!
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    The login never lets you in Mar 19, 2022

    By Dallas Beaty
    Good app, when it works. Once I sign in, I just get the wheel of death for hours. It says, "your redirect is taking too long. Click here to return." Then I click there, only to have to re-login and the process just repeats. I have trouble logging in about 80% of the time. I'm not impressed.
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    Not User Friendly and has terrible default settings. Mar 16, 2022

    By Itteh Itteh
    Has some of the worst settings on default and the settings never save. Crops your image on default and has bad scaling to pages. Requires you to login every time you want to use it. Not user friendly at all.
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    Information Gathering Dec 13, 2021

    By Walt Longmire
    This used to be a good app now they require you to create an account. When you you do that it doesn't matter if you specifically uncheck all boxes saying you want to receive their spam emails you will still get the F***ing spam emails. It is nothing more than a way for yet another company to harvest and sell your information. I think I'll just destroy my Printer and start over with a different brand.
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    HP Smart Waste of Time Nov 27, 2021

    By Chris Gann
    I’ve been on the phone four times trying to get this to work. The techs are all nice. Unfortunately this software has ruined my HP experience. Why can’t HP build technology that works.
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    HP Smart is a waste of time! Oct 31, 2021

    By Barbara Coker
    Movers lost my old HP 4600. Sigh. So purchased an HP4158e. Trying to just find a button to scan to my laptop. Nope. Forced to go to the laptop to sign into HP smart for a simple scan! Returning this POS, and searching for a simple home printer with a simple Scan button, like my old 4600. Wish I could give is zero stars.
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    Very Useless............ Oct 25, 2021

    By Jean_luc Gaissad
    Too slow, never connect when you want to, why do you need to connect to internet to make your printer next to you to work, pointless.... rubish.........
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    The app is appalling definitely not smart Jul 15, 2021

    By Sarah-jayne Harrison
    You can scan....sometimes its hit and miss if it shows you a black screen or not. You can't edit scans at all anymore despite those and many other functions appearing in the side bar, it just crashes out if you try. This and for so many other reasons make it the least SMART app ever. They really shouldn't make claim to being smart, its the worst software i've ever used
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    The worst app ever! Still crashing on unreachable HP remote servers Jan 29, 2021

    By Marek Jindřich
    Who the hell in HP invented that all the scans are processed remotely in cloud and not on my computer?!!! It took 10 second on every click or move in the app that is being every time logging, registering and procesing somewhere in the cloud! What is the most frustrating after every and each scan 8 out of 10 cases lead to the error "error to process remote service. Aborting and crashing". HP servers remotely processing the scans in the cloud are all the time down or overheated and unreachable.

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