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HP Smart

HP Smart

HP Inc.

Set up, scan, print, share, and manage your HP printer

4.7 Ratings 3M+ Reviews 50M+ Downloads

Ratings & Reviews

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  • img Community

    The app is appalling definitely not smart Jul 15, 2021

    By Sarah-jayne Harrison
    You can scan....sometimes its hit and miss if it shows you a black screen or not. You can't edit scans at all anymore despite those and many other functions appearing in the side bar, it just crashes out if you try. This and for so many other reasons make it the least SMART app ever. They really shouldn't make claim to being smart, its the worst software i've ever used
  • img Community

    The worst app ever! Still crashing on unreachable HP remote servers Jan 29, 2021

    By Marek Jindřich
    Who the hell in HP invented that all the scans are processed remotely in cloud and not on my computer?!!! It took 10 second on every click or move in the app that is being every time logging, registering and procesing somewhere in the cloud! What is the most frustrating after every and each scan 8 out of 10 cases lead to the error "error to process remote service. Aborting and crashing". HP servers remotely processing the scans in the cloud are all the time down or overheated and unreachable.
  • img Community

    Useless app and printer Jan 27, 2021

    By flopy fratar
    useless app for useless printer, usually app is not working as it cant find the printer, scanning is impossible, as the app is saying printer is not available, even thou i just printed something. Waste of time and money with HP printers or scanners.
  • img Community

    hp still in the 90s still using 80s software Jan 22, 2021

    By Dave C
    terrible cheap product that has the worst scanning app ive ever seen, wont autocrop your pics always scans upside down even with auto detect rightside on. uninstalled and put my cannon printer back will just buy some more ink instead as cannon scanning app is perfect
  • Jul 22, 2021

    By Essex Smurf
    Oh dear. Two models, both set ups full of errors, with no clear explanation & resolution 100% trial and error. With HP we're on our own! Instant inks is a joke. An endless loop sign up, the app sends you to a remote site, which says you have to connect in the app. The app says the printer is connected to HP but instant ink disabled. Saved them a few bob perhaps? The printing is pot luck, if you like a gamble. When it works it takes an age. You'll learn patience. Nothing else. HP haven't a clue.
  • HP Smart for Mac May 27, 2021

    By GTEng14
    The HP smart is a good way to access mobile uses, printer setup settings, and various other useful tools. The software seems to work well. However, the development team seems to have left out a very important function for Apple Mac users that used to be in the old “HP Utility” application before “HP Smart” came around. The printers have a “scan to computer” function where you stand at the printer and load files and press the printers touch screen button to scan the loaded pages directly to a computer. This function can only be turned on to recognize a Mac computer to scan to by turning on the tool under the “HP Utility” scan settings on the computer itself and not through the printers webpage settings. Now that HP Utility is no more and we only have HP Smart this scan to computer setting is missing. There is no longer a way to scan straight from the printer to a Mac. Instead now you have to load the items to scan at the printer and then walk back to the Mac to press the scan button on the HP Smart app and then go back and forth to the printer again to retrieve the hard copy pages. Additionally, I assume an update to the software would be in the works to better support the apple silicon devices. The current version has to run in Rosetta.
  • Troubles with scanning Sep 27, 2020

    By MTguy23
    When I start a scan job that is supposed to scan several pages, process them, and then upload them to Dropbox the job never finishes. It just spins on “Processing page x”, where x is the last page. Just keeps spinning. Never quits. I just have to force-kill the app. I’ve had to disable the final upload step and do it manually. It had previously been a really efficient way to process a bunch of multi-page scans. Today the printer/scanner had a real fit. It kept “processing” even after I force-killed it. I’d restart it, still “processing”. It finally lost network connectivity. I tried to get to the web interface to cycle power but the pages took forever to load and then wouldn’t execute correctly. Finally all connectivity disappeared, and the front screen went blank. After several tries I finally was able to get it to shut down. Started it up and tried scanning with manual processing and what I did worked fine. Seems like a race/memory leak or something. Is anyone else now having problems? I just upgraded to iPadOS 14.0.0. Five stars if it would work correctly again.
  • Set up challenging. May 6, 2021

    By 2Me2222
    After persevering, seems fantastic!! Need phone help when directions and apps are coming at you from all directions, some scan-a-codes provide nothing ( out of date?? Or just not functioning well during covid? ). Since Tango X printer was on Apple and ordered thru them, I expected grtr ease of setup because Apple has been very good at insisting on that in past, just by nature of Apple carrying product when not an Apple product. Idea of automatically paying monthly for a printer plan and having ink arrive when I’ll be needing it is fantastic. I have no computer just phone and ipad, but so far so good. Why do we even need computers anymore for home use where we don’t do significant qty of printing—I’ll happily go to print/shop store if needed for great quantities. BUT set up definitely needs availability of someone to talk to when difficulty occurs, in part because at some point in my way past I had been HP printer registered owner, also, HP says go them to get app, I went directly to Apple for dwnload before realizing HP’s recommendation, so i was already off course to begin with!
  • 21st Century App Jul 22, 2021

    By Ian lowman
    I used to work in Information Technology back in the 20th century. I used to build exchange and NT servers for IBM when the internet for most was obtained by a screeching modem call. Oh how times have changed!! I love this app I might just do a scene from “Office Space” on my old laptop because I might not need it anymore! I can batch scan a document from my iPhone. The document to be scanned I put in the document feed tray on my printer. The document feed tray scanned it and then I edited the scan all on my phone. I then had multiple file types to choose. I saved it as a pdf which took hardly any space and I saved to a location of my choice. You pay a bit more for HP printers but “Brother;-)” it works so much better than my last multi-function printer(MFC) which was a lot less than this model. This scan to phone is new because I was using the scan to email which was a bit hit or miss. This scan to app is 100 times better way to go HP, I am liking the 21 century app! Bravo Zulu to you!
  • HP Printing Review Jan 15, 2018

    By spranks347
    This app is amazing! Here there are 5 people in my house, and only 1 working computer! As my sister is working on her Spanish project, I have to work on Science Fair, and my brother working on his Heritage project, we’re all fighting for the computer. I need to print out my graphs and photos and data tables, and this app makes it easy for my to do that. This app is very accessible and has many features provided. I will definitely be using this app 24/7! I think this app is only for HP printers (because of the app title), but I don’t think it has to be a color printer. My printer is a color printer so I’m not very sure, but if you have a HP printer, I 100% advise you to get this app! This app is free and you don’t have to pay anything to extra features. I love this app and I’ve LITERALLY had it for not even 5 minutes. I got to resize my photo and in one button press print! This app is phenomenal and it is extremely helpful for those with a single computer and struggles around their home.
  • Jul 22, 2021

    By Essex Smurf
    Oh dear. Two models, both set ups full of errors, with no clear explanation & resolution 100% trial and error. With HP we're on our own! Instant inks is a joke. An endless loop sign up, the app sends you to a remote site, which says you have to connect in the app. The app says the printer is connected to HP but instant ink disabled. Saved them a few bob perhaps? The printing is pot luck, if you like a gamble. When it works it takes an age. You'll learn patience. Nothing else. HP haven't a clue.
  • HP Smart for Mac May 27, 2021

    By GTEng14
    The HP smart is a good way to access mobile uses, printer setup settings, and various other useful tools. The software seems to work well. However, the development team seems to have left out a very important function for Apple Mac users that used to be in the old “HP Utility” application before “HP Smart” came around. The printers have a “scan to computer” function where you stand at the printer and load files and press the printers touch screen button to scan the loaded pages directly to a computer. This function can only be turned on to recognize a Mac computer to scan to by turning on the tool under the “HP Utility” scan settings on the computer itself and not through the printers webpage settings. Now that HP Utility is no more and we only have HP Smart this scan to computer setting is missing. There is no longer a way to scan straight from the printer to a Mac. Instead now you have to load the items to scan at the printer and then walk back to the Mac to press the scan button on the HP Smart app and then go back and forth to the printer again to retrieve the hard copy pages. Additionally, I assume an update to the software would be in the works to better support the apple silicon devices. The current version has to run in Rosetta.
  • Troubles with scanning Sep 27, 2020

    By MTguy23
    When I start a scan job that is supposed to scan several pages, process them, and then upload them to Dropbox the job never finishes. It just spins on “Processing page x”, where x is the last page. Just keeps spinning. Never quits. I just have to force-kill the app. I’ve had to disable the final upload step and do it manually. It had previously been a really efficient way to process a bunch of multi-page scans. Today the printer/scanner had a real fit. It kept “processing” even after I force-killed it. I’d restart it, still “processing”. It finally lost network connectivity. I tried to get to the web interface to cycle power but the pages took forever to load and then wouldn’t execute correctly. Finally all connectivity disappeared, and the front screen went blank. After several tries I finally was able to get it to shut down. Started it up and tried scanning with manual processing and what I did worked fine. Seems like a race/memory leak or something. Is anyone else now having problems? I just upgraded to iPadOS 14.0.0. Five stars if it would work correctly again.
  • Set up challenging. May 6, 2021

    By 2Me2222
    After persevering, seems fantastic!! Need phone help when directions and apps are coming at you from all directions, some scan-a-codes provide nothing ( out of date?? Or just not functioning well during covid? ). Since Tango X printer was on Apple and ordered thru them, I expected grtr ease of setup because Apple has been very good at insisting on that in past, just by nature of Apple carrying product when not an Apple product. Idea of automatically paying monthly for a printer plan and having ink arrive when I’ll be needing it is fantastic. I have no computer just phone and ipad, but so far so good. Why do we even need computers anymore for home use where we don’t do significant qty of printing—I’ll happily go to print/shop store if needed for great quantities. BUT set up definitely needs availability of someone to talk to when difficulty occurs, in part because at some point in my way past I had been HP printer registered owner, also, HP says go them to get app, I went directly to Apple for dwnload before realizing HP’s recommendation, so i was already off course to begin with!
  • 21st Century App Jul 22, 2021

    By Ian lowman
    I used to work in Information Technology back in the 20th century. I used to build exchange and NT servers for IBM when the internet for most was obtained by a screeching modem call. Oh how times have changed!! I love this app I might just do a scene from “Office Space” on my old laptop because I might not need it anymore! I can batch scan a document from my iPhone. The document to be scanned I put in the document feed tray on my printer. The document feed tray scanned it and then I edited the scan all on my phone. I then had multiple file types to choose. I saved it as a pdf which took hardly any space and I saved to a location of my choice. You pay a bit more for HP printers but “Brother;-)” it works so much better than my last multi-function printer(MFC) which was a lot less than this model. This scan to phone is new because I was using the scan to email which was a bit hit or miss. This scan to app is 100 times better way to go HP, I am liking the 21 century app! Bravo Zulu to you!
  • HP Printing Review Jan 15, 2018

    By spranks347
    This app is amazing! Here there are 5 people in my house, and only 1 working computer! As my sister is working on her Spanish project, I have to work on Science Fair, and my brother working on his Heritage project, we’re all fighting for the computer. I need to print out my graphs and photos and data tables, and this app makes it easy for my to do that. This app is very accessible and has many features provided. I will definitely be using this app 24/7! I think this app is only for HP printers (because of the app title), but I don’t think it has to be a color printer. My printer is a color printer so I’m not very sure, but if you have a HP printer, I 100% advise you to get this app! This app is free and you don’t have to pay anything to extra features. I love this app and I’ve LITERALLY had it for not even 5 minutes. I got to resize my photo and in one button press print! This app is phenomenal and it is extremely helpful for those with a single computer and struggles around their home.
  • My beautiful, useful and user friendly all in all printer Jan 28, 2021

    By SANDRA B 007
    This is the best, most user friendly printing experience I’ve ever had! I love this little machine. Everything is so simplistic. I never have to worry about ink, it actually tells my suppliers when it’s running low and they just send the ink to me in the mail! I love my beautiful, useful, user friendly all in all printer! I’ve done it all with this one machine! I have faxed, scanned, copied, printed, stored documents, edited and uploaded them to others all on this all and all printer. I’m not very computer literate but it easily syncs with my phone and laptop. I have gained so much confidence in my office skills, I now want to further my educational experience! Everything is online, now I feel that I can very successfully complete all of my goals! Thanks so much! Oh yes, last but not least the price is so reasonable. It will pay for itself within the first month! -especially if you like to print your own photos!
  • I am back HP! Nov 26, 2017

    By MattyEMT
    I thought HP had abandoned its LOYAL customers when it discontinued the HPeprint application. While shopping today, I met an HP Rep who explained that I could continue to remote print using this new App! I can't tell you how relieved I was to learn how easy it was to setup remote printing again. I had set up a printer at grandma's house. She does not have a local computer to serve as a print server. I thought I had lost the ability to send her photos of her grandchild. This is a really big deal for so many HP customers. While the functionality is not identical, people who place printers on remote networks can with little effort continue to remotely print HURRAY!! For customers who swore to never purchase another HP product, you like I can feel better about HP. As for HP, always do your best to continue to support legacy products you have sold to your loyal customers. We buy printers for many decades. Thank you from the bottom (ventricles) of my heart. Matthew
  • Finally a printer that I can rely on Feb 2, 2020

    By Hppygirl32
    I’ve had all sorts of printers, single printers, multi function monster of Printers and now I have an HP Officejet 5200 all in one. When I bought this I downloaded the app and thought ok now what? I usually just print from my computer or scan from the printer. I never had an app where I can print scan fax or create things from an app right on my phone. Everyone In Our house uses the app for school, work and personal business. I think my fav feature is the ability to scan from my phone multiple pages just by taking a picture of the pages. Then I can email, text, fax save all from my phone! It comes out like I ran it through the printer directly. This app is easy to use! I also signed up for the instant ink program right from the app which is a really great deal, and it is all managed from the app. Never run out of ink again! Download this app
  • PERFECT!!! Oct 2, 2017

    By fb: Kord Inkmasta Berry
    Hi, I am a self-employed Tattoo Artist. I have tried several brands of printers along with the apps that come with them. I have an iphone 6s plus. I just recently purchased the HP Envy 4512 for quick use while out of town. This is my first hp printer in about 10 years. Epson printer app works great for my use, well at least i have gotten use to its minimal customization. I was blown away when i tested the direct mobile-to-printer capability because i wanted to print something really small to not waste ink. I could literally manually rotate and resize the image to my specification. I am absolutely so satisfied. Wow. I always wondered why these companies make an app for the products and you cant hardly do nothing on it. Technology is how we live now days and I'm so excited about this app. This is my first time doing a real review but i had to take the time out of day to let others know. Super excited!!!!!
  • img Community

    The app is appalling definitely not smart Jul 15, 2021

    By Sarah-jayne Harrison
    You can scan....sometimes its hit and miss if it shows you a black screen or not. You can't edit scans at all anymore despite those and many other functions appearing in the side bar, it just crashes out if you try. This and for so many other reasons make it the least SMART app ever. They really shouldn't make claim to being smart, its the worst software i've ever used
  • img Community

    The worst app ever! Still crashing on unreachable HP remote servers Jan 29, 2021

    By Marek Jindřich
    Who the hell in HP invented that all the scans are processed remotely in cloud and not on my computer?!!! It took 10 second on every click or move in the app that is being every time logging, registering and procesing somewhere in the cloud! What is the most frustrating after every and each scan 8 out of 10 cases lead to the error "error to process remote service. Aborting and crashing". HP servers remotely processing the scans in the cloud are all the time down or overheated and unreachable.
  • img Community

    Useless app and printer Jan 27, 2021

    By flopy fratar
    useless app for useless printer, usually app is not working as it cant find the printer, scanning is impossible, as the app is saying printer is not available, even thou i just printed something. Waste of time and money with HP printers or scanners.
  • img Community

    hp still in the 90s still using 80s software Jan 22, 2021

    By Dave C
    terrible cheap product that has the worst scanning app ive ever seen, wont autocrop your pics always scans upside down even with auto detect rightside on. uninstalled and put my cannon printer back will just buy some more ink instead as cannon scanning app is perfect
  • Jul 22, 2021

    By Joan L. G.
    A waste of inc and time. It keeps on printing the information even if I am not clicking the button assigned for it. I keep on changing cartridges even if I only printed less then 50 pages (draft mode). I have to waste an hour or more before I can connect to the printer. When I have to print again, I have to connect again and connection took me too long... It just keep on saying "thank you for waiting" while it is loading
  • Sleek but Awful Feb 4, 2021

    By saysay123456789010
    I logged in, which all on its own was not the best because multiple times it gave me an error message that was the equivalent of “something went wrong” without any explanation, after struggling with the app for 20min it finally connected at which point the instructions, which are repetitive and clear as mud, were to close the printer door which I did admittedly closed the wrong door and struggled for another 5 minutes. Finally, after going through all that the printer printed the first side of my sheet fine and then proceeded to print some sort of HP tester page on the other side (it held no information by the way) so I reprinted that sheet and moved on to the next which printed the first side fine but for the back side IT PRINTED IN TINY FONT I never figured out why, never changed the settings, never moved anything but the sheets and this happened twice then it printed the sheet right but was missing parts at the bottom so I tried again and yet again it printed in tiny font and then I ended up using 2 sheets of paper which for what ever reason worked and finally finished it up after and hour of struggle (this process started at 9:40 and ended at 11:10). I’ve struggled before with other hp stuff and the customer service are awful and I will NEVER be buying from these people again.
  • Jul 11, 2021

    By Michael Moser
    Doesn't work anymore. It used to but now it always claims that "the printer is not available" (while it of course IS available!). Search printer finds nothing and there is no way to handheld the app and e.g. enter the printer's IP address. Thus useless... BTW: after removal of this app printing worked immediately (using the phone's built-in Samsung print service). So, this app is superfluous anyway.
  • Jul 19, 2021

    By Jody Myers
    I have the most difficult time getting or keeping the printer connected. It's so frustrating, especially at times of need when, then, I have to go to a library to print, when I own THIS printer. I see other complaints as well. Why aren't you backing up your product! We need your help! Why is 2 of my LG phones compatible, but the LG I'm USING ISNT?!?!?
  • Jul 20, 2021

    By Ja Le Gr
    Okay, I just left a review and now it's gone? The app wasn't working properly, and I had to clear the data and cache store For it's working again, and for a while the notification hung around that it was still printing even though I had all the pages in my hand. And constantly having to log in just to do simple features of the printer? Come on...
  • Jul 19, 2021

    By Jonathan Vazquez
    Terrible application. Always logs me out and takes hours to log back in. Could never in good faith recommend an HP product to a friend or colleague. If you just got an HP printer hopefully you can return it for something better. I have an HP office jet pro 7740 and nearly all the features are locked out to me because I can't log into the HP services. Please save yourself the trouble now and buy something different.
  • img Community

    The app is appalling definitely not smart Jul 15, 2021

    By Sarah-jayne Harrison
    You can scan....sometimes its hit and miss if it shows you a black screen or not. You can't edit scans at all anymore despite those and many other functions appearing in the side bar, it just crashes out if you try. This and for so many other reasons make it the least SMART app ever. They really shouldn't make claim to being smart, its the worst software i've ever used
  • img Community

    The worst app ever! Still crashing on unreachable HP remote servers Jan 29, 2021

    By Marek Jindřich
    Who the hell in HP invented that all the scans are processed remotely in cloud and not on my computer?!!! It took 10 second on every click or move in the app that is being every time logging, registering and procesing somewhere in the cloud! What is the most frustrating after every and each scan 8 out of 10 cases lead to the error "error to process remote service. Aborting and crashing". HP servers remotely processing the scans in the cloud are all the time down or overheated and unreachable.
  • img Community

    Useless app and printer Jan 27, 2021

    By flopy fratar
    useless app for useless printer, usually app is not working as it cant find the printer, scanning is impossible, as the app is saying printer is not available, even thou i just printed something. Waste of time and money with HP printers or scanners.
  • img Community

    hp still in the 90s still using 80s software Jan 22, 2021

    By Dave C
    terrible cheap product that has the worst scanning app ive ever seen, wont autocrop your pics always scans upside down even with auto detect rightside on. uninstalled and put my cannon printer back will just buy some more ink instead as cannon scanning app is perfect

No reviews available

  • 21st Century App Jul 22, 2021

    By Ian lowman
    I used to work in Information Technology back in the 20th century. I used to build exchange and NT servers for IBM when the internet for most was obtained by a screeching modem call. Oh how times have changed!! I love this app I might just do a scene from “Office Space” on my old laptop because I might not need it anymore! I can batch scan a document from my iPhone. The document to be scanned I put in the document feed tray on my printer. The document feed tray scanned it and then I edited the scan all on my phone. I then had multiple file types to choose. I saved it as a pdf which took hardly any space and I saved to a location of my choice. You pay a bit more for HP printers but “Brother;-)” it works so much better than my last multi-function printer(MFC) which was a lot less than this model. This scan to phone is new because I was using the scan to email which was a bit hit or miss. This scan to app is 100 times better way to go HP, I am liking the 21 century app! Bravo Zulu to you!
  • HP Printing Review Jan 15, 2018

    By spranks347
    This app is amazing! Here there are 5 people in my house, and only 1 working computer! As my sister is working on her Spanish project, I have to work on Science Fair, and my brother working on his Heritage project, we’re all fighting for the computer. I need to print out my graphs and photos and data tables, and this app makes it easy for my to do that. This app is very accessible and has many features provided. I will definitely be using this app 24/7! I think this app is only for HP printers (because of the app title), but I don’t think it has to be a color printer. My printer is a color printer so I’m not very sure, but if you have a HP printer, I 100% advise you to get this app! This app is free and you don’t have to pay anything to extra features. I love this app and I’ve LITERALLY had it for not even 5 minutes. I got to resize my photo and in one button press print! This app is phenomenal and it is extremely helpful for those with a single computer and struggles around their home.
  • My beautiful, useful and user friendly all in all printer Jan 28, 2021

    By SANDRA B 007
    This is the best, most user friendly printing experience I’ve ever had! I love this little machine. Everything is so simplistic. I never have to worry about ink, it actually tells my suppliers when it’s running low and they just send the ink to me in the mail! I love my beautiful, useful, user friendly all in all printer! I’ve done it all with this one machine! I have faxed, scanned, copied, printed, stored documents, edited and uploaded them to others all on this all and all printer. I’m not very computer literate but it easily syncs with my phone and laptop. I have gained so much confidence in my office skills, I now want to further my educational experience! Everything is online, now I feel that I can very successfully complete all of my goals! Thanks so much! Oh yes, last but not least the price is so reasonable. It will pay for itself within the first month! -especially if you like to print your own photos!
  • I am back HP! Nov 26, 2017

    By MattyEMT
    I thought HP had abandoned its LOYAL customers when it discontinued the HPeprint application. While shopping today, I met an HP Rep who explained that I could continue to remote print using this new App! I can't tell you how relieved I was to learn how easy it was to setup remote printing again. I had set up a printer at grandma's house. She does not have a local computer to serve as a print server. I thought I had lost the ability to send her photos of her grandchild. This is a really big deal for so many HP customers. While the functionality is not identical, people who place printers on remote networks can with little effort continue to remotely print HURRAY!! For customers who swore to never purchase another HP product, you like I can feel better about HP. As for HP, always do your best to continue to support legacy products you have sold to your loyal customers. We buy printers for many decades. Thank you from the bottom (ventricles) of my heart. Matthew
  • Finally a printer that I can rely on Feb 2, 2020

    By Hppygirl32
    I’ve had all sorts of printers, single printers, multi function monster of Printers and now I have an HP Officejet 5200 all in one. When I bought this I downloaded the app and thought ok now what? I usually just print from my computer or scan from the printer. I never had an app where I can print scan fax or create things from an app right on my phone. Everyone In Our house uses the app for school, work and personal business. I think my fav feature is the ability to scan from my phone multiple pages just by taking a picture of the pages. Then I can email, text, fax save all from my phone! It comes out like I ran it through the printer directly. This app is easy to use! I also signed up for the instant ink program right from the app which is a really great deal, and it is all managed from the app. Never run out of ink again! Download this app
  • PERFECT!!! Oct 2, 2017

    By fb: Kord Inkmasta Berry
    Hi, I am a self-employed Tattoo Artist. I have tried several brands of printers along with the apps that come with them. I have an iphone 6s plus. I just recently purchased the HP Envy 4512 for quick use while out of town. This is my first hp printer in about 10 years. Epson printer app works great for my use, well at least i have gotten use to its minimal customization. I was blown away when i tested the direct mobile-to-printer capability because i wanted to print something really small to not waste ink. I could literally manually rotate and resize the image to my specification. I am absolutely so satisfied. Wow. I always wondered why these companies make an app for the products and you cant hardly do nothing on it. Technology is how we live now days and I'm so excited about this app. This is my first time doing a real review but i had to take the time out of day to let others know. Super excited!!!!!
  • Easy to use Feb 13, 2020

    By EnsureMax
    I enjoy using my hp printer, scanner and copier. Everything is literally at the palms of your hands. I mainly use it from my mobile app, instead from a laptop or desktop. To avoid going through all the steps of starting up a laptop or desktop. The only reason I gave it 4 stars, because I really don’t care for the company charging for papers that’s printed. I can go to the library to print papers because it’s the same amount of .10 per page when ordering HP’s ink refill service. I have to pay for my own paper and pay for my documents to be printed after paying for the printer. The only reason I might still use the service because I’m always forgetting to buy ink when it’s needed during the middle of the night. HP sends ink to your mailbox automatically when ink is getting low in the printer. Do some better about the price of paper being printed!!!
  • Very Useful App Feb 9, 2018

    By Zach the Apple User
    I find this app to be quite useful as it gives me a variety of options of printing from my phone. One feature I just took advantage of was the ability to link to Google Drive. This is useful to me because my school uses Google drive heavily, and my school laptop only prints on school network printers. This app allows me to access my drive and print at home through my phone. My only complaint with the app is that when I am on the preview to print a document, it takes awhile for it to be ready to print as if it’s not connected. In a minute or two it will give me the option to print as its ready. This could be reasons other than the app though, as I have an older HP printer, and my home network can also factor in. If you have an HP printer, I definitely recommend trying this app. I don’t regret it.
  • Set up challenging. May 6, 2021

    By 2Me2222
    After persevering, seems fantastic!! Need phone help when directions and apps are coming at you from all directions, some scan-a-codes provide nothing ( out of date?? Or just not functioning well during covid? ). Since Tango X printer was on Apple and ordered thru them, I expected grtr ease of setup because Apple has been very good at insisting on that in past, just by nature of Apple carrying product when not an Apple product. Idea of automatically paying monthly for a printer plan and having ink arrive when I’ll be needing it is fantastic. I have no computer just phone and ipad, but so far so good. Why do we even need computers anymore for home use where we don’t do significant qty of printing—I’ll happily go to print/shop store if needed for great quantities. BUT set up definitely needs availability of someone to talk to when difficulty occurs, in part because at some point in my way past I had been HP printer registered owner, also, HP says go them to get app, I went directly to Apple for dwnload before realizing HP’s recommendation, so i was already off course to begin with!
  • Jul 19, 2021

    By Samson Famojuro
    Great improvement on the last one.Brilliant for scanning documents-can't remember when I last used my scanner.Suggestion:it would be one step better if one could actually re-arrange scanned pages at the same place where you have the Edit and delete functions rather than having to go to the 'add/reorder' pages-especially when you quite a few pages to skip over.Documents don't necessarily re-order as expected on the re-order and it takes longer to do this.Important to detailed people like me!
  • Jul 22, 2021

    By Essex Smurf
    Oh dear. Two models, both set ups full of errors, with no clear explanation & resolution 100% trial and error. With HP we're on our own! Instant inks is a joke. An endless loop sign up, the app sends you to a remote site, which says you have to connect in the app. The app says the printer is connected to HP but instant ink disabled. Saved them a few bob perhaps? The printing is pot luck, if you like a gamble. When it works it takes an age. You'll learn patience. Nothing else. HP haven't a clue.
  • HP Smart for Mac May 27, 2021

    By GTEng14
    The HP smart is a good way to access mobile uses, printer setup settings, and various other useful tools. The software seems to work well. However, the development team seems to have left out a very important function for Apple Mac users that used to be in the old “HP Utility” application before “HP Smart” came around. The printers have a “scan to computer” function where you stand at the printer and load files and press the printers touch screen button to scan the loaded pages directly to a computer. This function can only be turned on to recognize a Mac computer to scan to by turning on the tool under the “HP Utility” scan settings on the computer itself and not through the printers webpage settings. Now that HP Utility is no more and we only have HP Smart this scan to computer setting is missing. There is no longer a way to scan straight from the printer to a Mac. Instead now you have to load the items to scan at the printer and then walk back to the Mac to press the scan button on the HP Smart app and then go back and forth to the printer again to retrieve the hard copy pages. Additionally, I assume an update to the software would be in the works to better support the apple silicon devices. The current version has to run in Rosetta.
  • Troubles with scanning Sep 27, 2020

    By MTguy23
    When I start a scan job that is supposed to scan several pages, process them, and then upload them to Dropbox the job never finishes. It just spins on “Processing page x”, where x is the last page. Just keeps spinning. Never quits. I just have to force-kill the app. I’ve had to disable the final upload step and do it manually. It had previously been a really efficient way to process a bunch of multi-page scans. Today the printer/scanner had a real fit. It kept “processing” even after I force-killed it. I’d restart it, still “processing”. It finally lost network connectivity. I tried to get to the web interface to cycle power but the pages took forever to load and then wouldn’t execute correctly. Finally all connectivity disappeared, and the front screen went blank. After several tries I finally was able to get it to shut down. Started it up and tried scanning with manual processing and what I did worked fine. Seems like a race/memory leak or something. Is anyone else now having problems? I just upgraded to iPadOS 14.0.0. Five stars if it would work correctly again.
  • Jul 19, 2021

    By Jody Myers
    I have the most difficult time getting or keeping the printer connected. It's so frustrating, especially at times of need when, then, I have to go to a library to print, when I own THIS printer. I see other complaints as well. Why aren't you backing up your product! We need your help! Why is 2 of my LG phones compatible, but the LG I'm USING ISNT?!?!?
  • Jul 11, 2021

    By Firdaus Yahya
    I could not connect to my printer with this version 8.6.1.65. An error msg said, I have to configure WiFi setting. It also keeps forcing me to connect my printer to a wifi router/network(internet) ; unlike previous version where I could use my printer w/o the presence of the internet(Wifi-Direct). "Scanning" feature(frm printer to smartphone) aren't available via this app as well. It feels like I've been scammed for believing whats printed on the box. Model : HP2776 Deskjet
  • Jul 8, 2021

    By Kate Barrow
    This APP is very unreliable. I can scan from my phone to the printer now and again, but can't rely on it. I'm now trying to print a calendar for July on 'Printables' on the APP. No July on the plain version Calendar. That's when it allows you to search for something! Most times I try to sign in too it says it doesn't recognise my log in details (I have them written down so know they are correct) and therefore I have to change my details each time! Very frustrating to say the least. If it did what it should do it would be fab!
  • How do I change wifi connection? Jun 4, 2021

    By Rissahoo
    Recently got a new modem, which means new network name (SSID). Wow, I didn’t know how many devices I have now that would be impacted by that. Made the change in the vacuum cleaner, it was straightforward. Even the sprinkler controller could do this without a hassle. And the HP printer app? Has never heard of this situation. Looked it up online, LOTS of hits (in other words, lots of people with the same problem), a few suggestions for hacks to erase the settings and start over as if it’s a new printer, none of which worked for me. The initial setup was clunky, support for making changes after setup is non-existent, I’m basically just going to end up doing any future configuration through the printer’s four-inch touch screen, and this app seems mainly designed to encourage me to use up my toner cartridges so I have to buy more. Why am I giving it two stars instead of one? Well, the original setup was… easy-ish. Not as easy as other similar apps I’ve used, but reasonably straightforward. I’ve loved HP printers for forever, but when it comes to the wi-if connection, they REALLY need to up their game.
  • Can’t print from iPhone 12 Nov 8, 2020

    By sha-BLAM
    This app was functional on the iPhone 7 I had. The only issue was I wish I could print directly from gmail attachments but I have to pull everything into google drive to print. If there’s a way to print through gmail and I missed it...then I think it should be easier to figure out how to print from gmail so that’s still an issue to me. Beyond this though, I am now on an iPhone 12 and this app is basically useless. It’s connected to the printer but every time I try to print I get an error message telling me there’s something wrong with my internet connection. This is the only thing on my phone where I have trouble with the “internet” so I’m positive it’s not my internet connection. I switched back to my iPhone 7 to try it out and was able to print just fine. The support experience through the app is terrible, so that’s why I’m writing a review here. If whatever bug with the app on iPhone 12 is resolved, I’ll adjust my review but for now this app is totally useless to me and I can’t print anything.
  • When you say you offer mobile fax You should mean it Jun 30, 2021

    By amijo1025
    I’ve been wasting my time and energy getting very frustrated while being stuck home very ill with my second bought with Lyme in less than 15 months and thought I’d give this mobile fax a try. Big mistake since stress makes Lyme so much worse and I am disappointed that I had to just give up. I have an IPhone XS Max and plenty of options like acrobat and Adobe to condense files into whatever PDF or dox is needed for faxing but nothing is working for the “so called easy to use fax” option and it has a mind of its own and just picks out a screenshot that I have no interest in faxing anymore and I have been dealing with severe symptoms for over two weeks now. I have no more time to play games with this shoddy fax system. In the past I never had problems with all the other options they provide but faxing using your Apple phone is futile. Perhaps someone would be so kind to guide me through the process since I’m in a difficult position. I would appreciate it more than you could understand. Thank you
  • img Community

    The app is appalling definitely not smart Jul 15, 2021

    By Sarah-jayne Harrison
    You can scan....sometimes its hit and miss if it shows you a black screen or not. You can't edit scans at all anymore despite those and many other functions appearing in the side bar, it just crashes out if you try. This and for so many other reasons make it the least SMART app ever. They really shouldn't make claim to being smart, its the worst software i've ever used
  • img Community

    The worst app ever! Still crashing on unreachable HP remote servers Jan 29, 2021

    By Marek Jindřich
    Who the hell in HP invented that all the scans are processed remotely in cloud and not on my computer?!!! It took 10 second on every click or move in the app that is being every time logging, registering and procesing somewhere in the cloud! What is the most frustrating after every and each scan 8 out of 10 cases lead to the error "error to process remote service. Aborting and crashing". HP servers remotely processing the scans in the cloud are all the time down or overheated and unreachable.
  • img Community

    Useless app and printer Jan 27, 2021

    By flopy fratar
    useless app for useless printer, usually app is not working as it cant find the printer, scanning is impossible, as the app is saying printer is not available, even thou i just printed something. Waste of time and money with HP printers or scanners.
  • img Community

    hp still in the 90s still using 80s software Jan 22, 2021

    By Dave C
    terrible cheap product that has the worst scanning app ive ever seen, wont autocrop your pics always scans upside down even with auto detect rightside on. uninstalled and put my cannon printer back will just buy some more ink instead as cannon scanning app is perfect
  • Jul 22, 2021

    By Joan L. G.
    A waste of inc and time. It keeps on printing the information even if I am not clicking the button assigned for it. I keep on changing cartridges even if I only printed less then 50 pages (draft mode). I have to waste an hour or more before I can connect to the printer. When I have to print again, I have to connect again and connection took me too long... It just keep on saying "thank you for waiting" while it is loading
  • Sleek but Awful Feb 4, 2021

    By saysay123456789010
    I logged in, which all on its own was not the best because multiple times it gave me an error message that was the equivalent of “something went wrong” without any explanation, after struggling with the app for 20min it finally connected at which point the instructions, which are repetitive and clear as mud, were to close the printer door which I did admittedly closed the wrong door and struggled for another 5 minutes. Finally, after going through all that the printer printed the first side of my sheet fine and then proceeded to print some sort of HP tester page on the other side (it held no information by the way) so I reprinted that sheet and moved on to the next which printed the first side fine but for the back side IT PRINTED IN TINY FONT I never figured out why, never changed the settings, never moved anything but the sheets and this happened twice then it printed the sheet right but was missing parts at the bottom so I tried again and yet again it printed in tiny font and then I ended up using 2 sheets of paper which for what ever reason worked and finally finished it up after and hour of struggle (this process started at 9:40 and ended at 11:10). I’ve struggled before with other hp stuff and the customer service are awful and I will NEVER be buying from these people again.
  • Jul 11, 2021

    By Michael Moser
    Doesn't work anymore. It used to but now it always claims that "the printer is not available" (while it of course IS available!). Search printer finds nothing and there is no way to handheld the app and e.g. enter the printer's IP address. Thus useless... BTW: after removal of this app printing worked immediately (using the phone's built-in Samsung print service). So, this app is superfluous anyway.
  • Jul 20, 2021

    By Ja Le Gr
    Okay, I just left a review and now it's gone? The app wasn't working properly, and I had to clear the data and cache store For it's working again, and for a while the notification hung around that it was still printing even though I had all the pages in my hand. And constantly having to log in just to do simple features of the printer? Come on...
  • Jul 19, 2021

    By Jonathan Vazquez
    Terrible application. Always logs me out and takes hours to log back in. Could never in good faith recommend an HP product to a friend or colleague. If you just got an HP printer hopefully you can return it for something better. I have an HP office jet pro 7740 and nearly all the features are locked out to me because I can't log into the HP services. Please save yourself the trouble now and buy something different.
  • Jul 20, 2021

    By David Jordan
    Had the HP+ OfficeJet 8022e a month and a half. App does not work. Why the hell does have to have an HP account. All I want to do is simply print pages. One needs a pH.D in BS. Shouldn't you (HP) have your apps working before the roll out. What kind of junk did I spend $130 on? Customer service? Is that what it's called these days? Sure, right!

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