HP Smart

First off, I was never a fan of the big common printer names such as HP, epsom and the like. I felt like they gave printers away cheap only to price gouge on ink and do everything in their power to prevent the use of 3rd party cartridges. I preferred Brother and the fact I could use any ink. This tactic would trick a lot of people who aren’t tech savvy. Well I currently have an hp due to my elderly mother insisting and Its not as bad as it used to be. Hardware is pretty good, ink is reasonably priced and the app is great. The app makes using your hp printer much easier and gives full access to all advanced printer features and modes (scan, fax, copy, print). Nice to have that on a mobile device. I usually opt to use this app and my iPad over my PC or MacBook. I’ll just save the documents to iCloud and that’s that. I also love the fax feature and use it all the time. We have a dedicated fax line for our HP printer, but I always use this app bc it’s much easier to work with. So no need to get or keep a fax line. If only I could convince my stubborn mom to get rid of the line! more

The HP smart is a good way to access mobile uses, printer setup settings, and various other useful tools. The software seems to work well. However, the development team seems to have left out a very important function for Apple Mac users that used to be in the old “HP Utility” application before “HP Smart” came around. The printers have a “scan to computer” function where you stand at the printer and load files and press the printers touch screen button to scan the loaded pages directly to a computer. This function can only be turned on to recognize a Mac computer to scan to by turning on the tool under the “HP Utility” scan settings on the computer itself and not through the printers webpage settings. Now that HP Utility is no more and we only have HP Smart this scan to computer setting is missing. There is no longer a way to scan straight from the printer to a Mac. Instead now you have to load the items to scan at the printer and then walk back to the Mac to press the scan button on the HP Smart app and then go back and forth to the printer again to retrieve the hard copy pages. Additionally, I assume an update to the software would be in the works to better support the apple silicon devices. The current version has to run in Rosetta. more

i used to be able to change the color options to print in black/white or color. but for some reason, that option is no longer there. i've last used the b/w option because i didn't need any color at the time. now i'm stuck with b/w with no option to change it. however, fortunately, that option is available when i use a pc to access hp smart. but it's so inconvenient to turn on my pc for a simple document that i can pull up on my phone. so basically, the hp smart app for iphone/ipad is useless, unless i'm printing in b/w. the only answer you get from their support is to go to the color option and switch from b/w to color. but it's a useless answer because that option is LITERALLY not there! that's what their support is not understanding! there is probably some bug/glitch that needs to be fixed, the option to change colors/bw print is not there! i've watched the yt videos from hp themselves on how to change the printing colors on the hp smart app and i wish the option was there and i know it was ONCE there, but it isn't there anymore!! i was frustrated for a whole hour before i decided to use my pc instead. more

I used to work in Information Technology back in the 20th century. I used to build exchange and NT servers for IBM when the internet for most was obtained by a screeching modem call. Oh how times have changed!! I love this app I might just do a scene from “Office Space” on my old laptop because I might not need it anymore! I can batch scan a document from my iPhone. The document to be scanned I put in the document feed tray on my printer. The document feed tray scanned it and then I edited the scan all on my phone. I then had multiple file types to choose. I saved it as a pdf which took hardly any space and I saved to a location of my choice. You pay a bit more for HP printers but “Brother;-)” it works so much better than my last multi-function printer(MFC) which was a lot less than this model. This scan to phone is new because I was using the scan to email which was a bit hit or miss. This scan to app is 100 times better way to go HP, I am liking the 21 century app! Bravo Zulu to you! more

After persevering, seems fantastic!! Need phone help when directions and apps are coming at you from all directions, some scan-a-codes provide nothing ( out of date?? Or just not functioning well during covid? ). Since Tango X printer was on Apple and ordered thru them, I expected grtr ease of setup because Apple has been very good at insisting on that in past, just by nature of Apple carrying product when not an Apple product. Idea of automatically paying monthly for a printer plan and having ink arrive when I’ll be needing it is fantastic. I have no computer just phone and ipad, but so far so good. Why do we even need computers anymore for home use where we don’t do significant qty of printing—I’ll happily go to print/shop store if needed for great quantities. BUT set up definitely needs availability of someone to talk to when difficulty occurs, in part because at some point in my way past I had been HP printer registered owner, also, HP says go them to get app, I went directly to Apple for dwnload before realizing HP’s recommendation, so i was already off course to begin with! more

I just want to say that I think all these apps and new features on these printers are just amazing and I think it makes it easy for people like myself who uses my phone more than I use my laptop I have this really cheap laptop that is very slow and I’m kind of likeWhy should I buy an expensive laptop that I’m barely going to use because I have a printer that I barely use and I go through printers yearly no matter how expensive they are because I would have them sit there and the ink dry out and damage the printer so I only use my printer once or twice a yearSo instead of me rushing to the store to spend money for a decent working laptop I use my phone and print from my phone scan from my phone I mean my head just exploded because I was so excited I was able to scan a document that I need to really quickly and email it right away from my phone and I just think that was just amazing and I’m so happy thank you , thank you keep these new features coming more

This is the best, most user friendly printing experience I’ve ever had! I love this little machine. Everything is so simplistic. I never have to worry about ink, it actually tells my suppliers when it’s running low and they just send the ink to me in the mail! I love my beautiful, useful, user friendly all in all printer! I’ve done it all with this one machine! I have faxed, scanned, copied, printed, stored documents, edited and uploaded them to others all on this all and all printer. I’m not very computer literate but it easily syncs with my phone and laptop. I have gained so much confidence in my office skills, I now want to further my educational experience! Everything is online, now I feel that I can very successfully complete all of my goals! Thanks so much! Oh yes, last but not least the price is so reasonable. It will pay for itself within the first month! -especially if you like to print your own photos! more

When I start a scan job that is supposed to scan several pages, process them, and then upload them to Dropbox the job never finishes. It just spins on “Processing page x”, where x is the last page. Just keeps spinning. Never quits. I just have to force-kill the app. I’ve had to disable the final upload step and do it manually. It had previously been a really efficient way to process a bunch of multi-page scans. Today the printer/scanner had a real fit. It kept “processing” even after I force-killed it. I’d restart it, still “processing”. It finally lost network connectivity. I tried to get to the web interface to cycle power but the pages took forever to load and then wouldn’t execute correctly. Finally all connectivity disappeared, and the front screen went blank. After several tries I finally was able to get it to shut down. Started it up and tried scanning with manual processing and what I did worked fine. Seems like a race/memory leak or something. Is anyone else now having problems? I just upgraded to iPadOS 14.0.0. Five stars if it would work correctly again. more

This was, hands down, one of the easiest set-up processes I’ve ever encountered. Just follow the cues, let it do its thing, and voilà, this new printer connected itself to my secure Wifi, it visually guides you for everything, it senses if you’ve maybe skipped ahead (or forgot to remove a piece of packing material). Mine came with six free months of HP+ which is definitely worth trying. I’m eager to see if it truly does anticipate when I’ll need fresh ink so that I don’t run out. I also have no issue with using HP’s own ink for the life of the printer. My last printer, a workhorse HP Officejet, lasted for many years… until I cheaped out one day and put in generic ink. That was the beginning of the end for that printer. I don’t usually write long reviews like this but this new printer, it’s software, and the promise of years of trouble-free printing, really has me feeling like I made the right decision sticking with HP. Highly recommend. more

This app is amazing! Here there are 5 people in my house, and only 1 working computer! As my sister is working on her Spanish project, I have to work on Science Fair, and my brother working on his Heritage project, we’re all fighting for the computer. I need to print out my graphs and photos and data tables, and this app makes it easy for my to do that. This app is very accessible and has many features provided. I will definitely be using this app 24/7! I think this app is only for HP printers (because of the app title), but I don’t think it has to be a color printer. My printer is a color printer so I’m not very sure, but if you have a HP printer, I 100% advise you to get this app! This app is free and you don’t have to pay anything to extra features. I love this app and I’ve LITERALLY had it for not even 5 minutes. I got to resize my photo and in one button press print! This app is phenomenal and it is extremely helpful for those with a single computer and struggles around their home. more

Muitas vezes não reconhece a impressora mesmo ligada por cabo, a digitalizar demora imenso tempo e quando acaba muitas das vezes a aplicação vai abaixo

Unless I close every program and hope nothing starts running in the background while I use this app. It will not work. It legit freezes up my computer while it is trying scan or even open. It will close when it wants mid scan. My files are at least 50 pages. So imagine my frustration of having to rescan multiple times because of an app.if I could figure out how to get my Adobe to select the document feeder on this hp device. I'd be so much happier. Like I cannot believe this is what is available more

I hate HP printer software with every ounce of my being part 2137aaaaaaaaaaaaaaaaaaaaaaaaaaaa

This programme is so bad it's as if it's been done on purpose. I will never buy another HP when this one goes. You can't even scan documents without it messing up and cancelling several pages in. It is absolutely infuriating and I've lost hours of my life to this print programmes horrendous flaws. Useless. more

Absolutely awful app, had to reload it on numerous occasions & it is horrendous. Maybe give the option of loading relative drives etc without this useless app?

Impossible to just simply print a document. Need to use an App to print (just let that sink in for a second). Takes me 5 minutes EVERY TIME to configure the printer in order to be able to print something. Are the good old days of plug and print gone? I CANNOT recommend this product one bit, except if you want a printer that frustrates you every time you just want to print a piece of paper! Complete waste of time and money. KEEP AWAY! more

Writing this while the app searches and searches for the printer that has been sitting there for a year, and on which we scanned through the app an hour ago. Hard to convey how bad this is.

In theory this is a good app. In execution it's awful. I constantly get signed out of the app. Seriously? It's a print/scan app. Do better HP. Your printers used to be the best ever. Your crap software is making me start to look elsewhere. Sincerely, annoyed IT professional. more

I have always used HP printers and bought a 6420 when my 6200 broke. The 6420 doesnt have a screen meaning all admin tasks have to be done via the app. The app is constantly trying to connect, even the most basic tasks are so hard and don't feel like they have been thought through. It's clear the folks at HP aren't using this app thenselves or they would have improved it. First low hanging fruit is to fix the delay/load/ connection time of the app. Poor, poor, i would rate this '-100 stars' !!! more

No concept of decent workflow. After 'scan', click to save, defaults to pdf despite the fact the last 200 were jpg, click twice to set jpg, gives ridiculous arbitrary default name, click to get to field name, click X to get rid of stupid name, type name, click save, click save, get a popup saying it has been saved which you have to click to get rid of, click preview to get back to being able to scan, repeat ad nauseam. And don't "add", - all but first get stupid names. A grim few days. Ugh! more

Muitas vezes não reconhece a impressora mesmo ligada por cabo, a digitalizar demora imenso tempo e quando acaba muitas das vezes a aplicação vai abaixo

Unless I close every program and hope nothing starts running in the background while I use this app. It will not work. It legit freezes up my computer while it is trying scan or even open. It will close when it wants mid scan. My files are at least 50 pages. So imagine my frustration of having to rescan multiple times because of an app.if I could figure out how to get my Adobe to select the document feeder on this hp device. I'd be so much happier. Like I cannot believe this is what is available more

I hate HP printer software with every ounce of my being part 2137aaaaaaaaaaaaaaaaaaaaaaaaaaaa

This programme is so bad it's as if it's been done on purpose. I will never buy another HP when this one goes. You can't even scan documents without it messing up and cancelling several pages in. It is absolutely infuriating and I've lost hours of my life to this print programmes horrendous flaws. Useless. more

Absolutely awful app, had to reload it on numerous occasions & it is horrendous. Maybe give the option of loading relative drives etc without this useless app?

Impossible to just simply print a document. Need to use an App to print (just let that sink in for a second). Takes me 5 minutes EVERY TIME to configure the printer in order to be able to print something. Are the good old days of plug and print gone? I CANNOT recommend this product one bit, except if you want a printer that frustrates you every time you just want to print a piece of paper! Complete waste of time and money. KEEP AWAY! more

Writing this while the app searches and searches for the printer that has been sitting there for a year, and on which we scanned through the app an hour ago. Hard to convey how bad this is.

In theory this is a good app. In execution it's awful. I constantly get signed out of the app. Seriously? It's a print/scan app. Do better HP. Your printers used to be the best ever. Your crap software is making me start to look elsewhere. Sincerely, annoyed IT professional. more

I have always used HP printers and bought a 6420 when my 6200 broke. The 6420 doesnt have a screen meaning all admin tasks have to be done via the app. The app is constantly trying to connect, even the most basic tasks are so hard and don't feel like they have been thought through. It's clear the folks at HP aren't using this app thenselves or they would have improved it. First low hanging fruit is to fix the delay/load/ connection time of the app. Poor, poor, i would rate this '-100 stars' !!! more

No concept of decent workflow. After 'scan', click to save, defaults to pdf despite the fact the last 200 were jpg, click twice to set jpg, gives ridiculous arbitrary default name, click to get to field name, click X to get rid of stupid name, type name, click save, click save, get a popup saying it has been saved which you have to click to get rid of, click preview to get back to being able to scan, repeat ad nauseam. And don't "add", - all but first get stupid names. A grim few days. Ugh! more

First off, I was never a fan of the big common printer names such as HP, epsom and the like. I felt like they gave printers away cheap only to price gouge on ink and do everything in their power to prevent the use of 3rd party cartridges. I preferred Brother and the fact I could use any ink. This tactic would trick a lot of people who aren’t tech savvy. Well I currently have an hp due to my elderly mother insisting and Its not as bad as it used to be. Hardware is pretty good, ink is reasonably priced and the app is great. The app makes using your hp printer much easier and gives full access to all advanced printer features and modes (scan, fax, copy, print). Nice to have that on a mobile device. I usually opt to use this app and my iPad over my PC or MacBook. I’ll just save the documents to iCloud and that’s that. I also love the fax feature and use it all the time. We have a dedicated fax line for our HP printer, but I always use this app bc it’s much easier to work with. So no need to get or keep a fax line. If only I could convince my stubborn mom to get rid of the line! more

I used to work in Information Technology back in the 20th century. I used to build exchange and NT servers for IBM when the internet for most was obtained by a screeching modem call. Oh how times have changed!! I love this app I might just do a scene from “Office Space” on my old laptop because I might not need it anymore! I can batch scan a document from my iPhone. The document to be scanned I put in the document feed tray on my printer. The document feed tray scanned it and then I edited the scan all on my phone. I then had multiple file types to choose. I saved it as a pdf which took hardly any space and I saved to a location of my choice. You pay a bit more for HP printers but “Brother;-)” it works so much better than my last multi-function printer(MFC) which was a lot less than this model. This scan to phone is new because I was using the scan to email which was a bit hit or miss. This scan to app is 100 times better way to go HP, I am liking the 21 century app! Bravo Zulu to you! more

I just want to say that I think all these apps and new features on these printers are just amazing and I think it makes it easy for people like myself who uses my phone more than I use my laptop I have this really cheap laptop that is very slow and I’m kind of likeWhy should I buy an expensive laptop that I’m barely going to use because I have a printer that I barely use and I go through printers yearly no matter how expensive they are because I would have them sit there and the ink dry out and damage the printer so I only use my printer once or twice a yearSo instead of me rushing to the store to spend money for a decent working laptop I use my phone and print from my phone scan from my phone I mean my head just exploded because I was so excited I was able to scan a document that I need to really quickly and email it right away from my phone and I just think that was just amazing and I’m so happy thank you , thank you keep these new features coming more

This is the best, most user friendly printing experience I’ve ever had! I love this little machine. Everything is so simplistic. I never have to worry about ink, it actually tells my suppliers when it’s running low and they just send the ink to me in the mail! I love my beautiful, useful, user friendly all in all printer! I’ve done it all with this one machine! I have faxed, scanned, copied, printed, stored documents, edited and uploaded them to others all on this all and all printer. I’m not very computer literate but it easily syncs with my phone and laptop. I have gained so much confidence in my office skills, I now want to further my educational experience! Everything is online, now I feel that I can very successfully complete all of my goals! Thanks so much! Oh yes, last but not least the price is so reasonable. It will pay for itself within the first month! -especially if you like to print your own photos! more

This was, hands down, one of the easiest set-up processes I’ve ever encountered. Just follow the cues, let it do its thing, and voilà, this new printer connected itself to my secure Wifi, it visually guides you for everything, it senses if you’ve maybe skipped ahead (or forgot to remove a piece of packing material). Mine came with six free months of HP+ which is definitely worth trying. I’m eager to see if it truly does anticipate when I’ll need fresh ink so that I don’t run out. I also have no issue with using HP’s own ink for the life of the printer. My last printer, a workhorse HP Officejet, lasted for many years… until I cheaped out one day and put in generic ink. That was the beginning of the end for that printer. I don’t usually write long reviews like this but this new printer, it’s software, and the promise of years of trouble-free printing, really has me feeling like I made the right decision sticking with HP. Highly recommend. more

This app is amazing! Here there are 5 people in my house, and only 1 working computer! As my sister is working on her Spanish project, I have to work on Science Fair, and my brother working on his Heritage project, we’re all fighting for the computer. I need to print out my graphs and photos and data tables, and this app makes it easy for my to do that. This app is very accessible and has many features provided. I will definitely be using this app 24/7! I think this app is only for HP printers (because of the app title), but I don’t think it has to be a color printer. My printer is a color printer so I’m not very sure, but if you have a HP printer, I 100% advise you to get this app! This app is free and you don’t have to pay anything to extra features. I love this app and I’ve LITERALLY had it for not even 5 minutes. I got to resize my photo and in one button press print! This app is phenomenal and it is extremely helpful for those with a single computer and struggles around their home. more

What an amazing app!! Here are just a few things I live about this app: 1) mobile fax - not having to go to UPS store every random time I need to fax something is amazing! AND I have received faxes too and been able to print and digital save as PDF. Super duper convenient. 2) Scan to phone - I use my iCloud for all my documents. With the app I can load on the printer/scanner and hit scan on phone and it will scan a pdf that is super clear and easy to save. 3) No extra charge! Before I realized I had this app and how to work it, I was subscribed to a monthly e-fax app and it was a waste of money for the rare case I needed faxing. Saves me a ton of money I’m sure. 4) Activity is saved. I still have records of faxes I sent and received from 2018 - and it has saved me a couple times that I was still able to print the fax confirmation or copy of my documents. Things that I do not love about the app: 1) in order to fax a document - it must first be saved to the HP Smart Folder. So because I prefer to save directly to my iCloud, I either save it to iCloud and then save a copy to HP smart or I have to save directly to HP Smart Folder. Makes it harder to search for a document unless I remember faxing it then I just go to the app’s log. That’s is lol not much to not love! It’s a must have app for an HP printer/scanner/fax machine!! Thanks HP! more

I thought HP had abandoned its LOYAL customers when it discontinued the HPeprint application. While shopping today, I met an HP Rep who explained that I could continue to remote print using this new App! I can't tell you how relieved I was to learn how easy it was to setup remote printing again. I had set up a printer at grandma's house. She does not have a local computer to serve as a print server. I thought I had lost the ability to send her photos of her grandchild. This is a really big deal for so many HP customers. While the functionality is not identical, people who place printers on remote networks can with little effort continue to remotely print HURRAY!! For customers who swore to never purchase another HP product, you like I can feel better about HP. As for HP, always do your best to continue to support legacy products you have sold to your loyal customers. We buy printers for many decades. Thank you from the bottom (ventricles) of my heart. Matthew more

I enjoy using my hp printer, scanner and copier. Everything is literally at the palms of your hands. I mainly use it from my mobile app, instead from a laptop or desktop. To avoid going through all the steps of starting up a laptop or desktop. The only reason I gave it 4 stars, because I really don’t care for the company charging for papers that’s printed. I can go to the library to print papers because it’s the same amount of .10 per page when ordering HP’s ink refill service. I have to pay for my own paper and pay for my documents to be printed after paying for the printer. The only reason I might still use the service because I’m always forgetting to buy ink when it’s needed during the middle of the night. HP sends ink to your mailbox automatically when ink is getting low in the printer. Do some better about the price of paper being printed!!! more

I’ve had all sorts of printers, single printers, multi function monster of Printers and now I have an HP Officejet 5200 all in one. When I bought this I downloaded the app and thought ok now what? I usually just print from my computer or scan from the printer. I never had an app where I can print scan fax or create things from an app right on my phone. Everyone In Our house uses the app for school, work and personal business. I think my fav feature is the ability to scan from my phone multiple pages just by taking a picture of the pages. Then I can email, text, fax save all from my phone! It comes out like I ran it through the printer directly. This app is easy to use! I also signed up for the instant ink program right from the app which is a really great deal, and it is all managed from the app. Never run out of ink again! Download this app more

After persevering, seems fantastic!! Need phone help when directions and apps are coming at you from all directions, some scan-a-codes provide nothing ( out of date?? Or just not functioning well during covid? ). Since Tango X printer was on Apple and ordered thru them, I expected grtr ease of setup because Apple has been very good at insisting on that in past, just by nature of Apple carrying product when not an Apple product. Idea of automatically paying monthly for a printer plan and having ink arrive when I’ll be needing it is fantastic. I have no computer just phone and ipad, but so far so good. Why do we even need computers anymore for home use where we don’t do significant qty of printing—I’ll happily go to print/shop store if needed for great quantities. BUT set up definitely needs availability of someone to talk to when difficulty occurs, in part because at some point in my way past I had been HP printer registered owner, also, HP says go them to get app, I went directly to Apple for dwnload before realizing HP’s recommendation, so i was already off course to begin with! more

The most recent update seems to be better and easier to change page size, certain pages etc. However the app gives no real direction on how to actually do it and their online support is subpar at best. A few tips for i-phone users, but make work for others: Changing document size: Select your document or let automatically pull up from your phone. Select the circle on the bottom that says print to pull up the print preview. Then click on the document to pull up the submenu on the bottom that allows you to resize and move. Click buttons that says resize and move to see options. When finished select done at the top of the screen to save changes. Printing page range, quality, color, quantity, 2-sided etc: Select your document or let automatically open from your phone. Select the circle on the bottom that says print to pull up the print preview. Go to the bottom of the screen to the little line above the printer name and swipe up. This pulls up the menu with the other available options for printing. Swipe back down to close menu. Hopefully this helps as the app is not very intuitive. I don’t understand why the size changing function is not on the slide up menu with the rest of the options but at least it is an option again. more

I have a 2year old $400 HP Color Laserjet Pro MFP M277dw that suffered a hardware failure (nothing that I did) and now the display screen is blank. I spoke with HP customer service who diagnosed this problem and said that there was nothing they could do and I’d have to buy a new machine. WHAT?! They only warranty their products for 1 year and the extra coverage that I had purchased through Staples expired just days before this happened. NOT HAPPY... I had a $400 machine that was essentially a paper weight. With this APP, I have regained some control of my machine since I can no longer use the touchscreen on the actual printer. (Btw, HP did not suggest the APP as an alternative control, I found the APP by talking to a friend.) I have given only 4stars, because although the APP works great, I’m disappointed in HP and their product and the APP does not control ALL of the functions of my All-in-one. more

This HP Smart app enables me to print by wifi without needing to connect to the printer for setup (needing to connect by actual wires is the printer’s fault... HP Smart gives me the work-around). It has been incredibly tenable, penses surprisingly reliably e considering how nearly impossible it was to get set up. The printer wifi must be on, and I have to change my wifi settings to be connected to the printer (as in changing from my home server’s wifi to the printer’s icon on my phone Settings. Weird, huh? Then, in order to send the job I click “print” (reasonable enough) but then it brings up all these contacts (it would send as an attachment to a text) and other apps I could send my document to... and *here* it is absolutely essential to hit a print image/icon that is far to the right of the many other icons. I don’t know how I ever figured it out in the first place, but it works... and *I* am the only person in the household who can print from this printer (if my husband wants something printed, he sends it to me as an attachment to an e-mail message, which I then open and print). Pretty strange, inelegant, but it works. more

The HP smart is a good way to access mobile uses, printer setup settings, and various other useful tools. The software seems to work well. However, the development team seems to have left out a very important function for Apple Mac users that used to be in the old “HP Utility” application before “HP Smart” came around. The printers have a “scan to computer” function where you stand at the printer and load files and press the printers touch screen button to scan the loaded pages directly to a computer. This function can only be turned on to recognize a Mac computer to scan to by turning on the tool under the “HP Utility” scan settings on the computer itself and not through the printers webpage settings. Now that HP Utility is no more and we only have HP Smart this scan to computer setting is missing. There is no longer a way to scan straight from the printer to a Mac. Instead now you have to load the items to scan at the printer and then walk back to the Mac to press the scan button on the HP Smart app and then go back and forth to the printer again to retrieve the hard copy pages. Additionally, I assume an update to the software would be in the works to better support the apple silicon devices. The current version has to run in Rosetta. more

i used to be able to change the color options to print in black/white or color. but for some reason, that option is no longer there. i've last used the b/w option because i didn't need any color at the time. now i'm stuck with b/w with no option to change it. however, fortunately, that option is available when i use a pc to access hp smart. but it's so inconvenient to turn on my pc for a simple document that i can pull up on my phone. so basically, the hp smart app for iphone/ipad is useless, unless i'm printing in b/w. the only answer you get from their support is to go to the color option and switch from b/w to color. but it's a useless answer because that option is LITERALLY not there! that's what their support is not understanding! there is probably some bug/glitch that needs to be fixed, the option to change colors/bw print is not there! i've watched the yt videos from hp themselves on how to change the printing colors on the hp smart app and i wish the option was there and i know it was ONCE there, but it isn't there anymore!! i was frustrated for a whole hour before i decided to use my pc instead. more

When I start a scan job that is supposed to scan several pages, process them, and then upload them to Dropbox the job never finishes. It just spins on “Processing page x”, where x is the last page. Just keeps spinning. Never quits. I just have to force-kill the app. I’ve had to disable the final upload step and do it manually. It had previously been a really efficient way to process a bunch of multi-page scans. Today the printer/scanner had a real fit. It kept “processing” even after I force-killed it. I’d restart it, still “processing”. It finally lost network connectivity. I tried to get to the web interface to cycle power but the pages took forever to load and then wouldn’t execute correctly. Finally all connectivity disappeared, and the front screen went blank. After several tries I finally was able to get it to shut down. Started it up and tried scanning with manual processing and what I did worked fine. Seems like a race/memory leak or something. Is anyone else now having problems? I just upgraded to iPadOS 14.0.0. Five stars if it would work correctly again. more

I’ve had major issues printing from my iPhone to my HP network printer because it chops off the bottom in the top of images when I print them from my phone and I can’t choose the size or change hardly any parameters, so I’ve stayed frustrated trying to use the print-from-phone feature.. So I downloaded this app in hopes that it would work, and it does! I printed the whole image and the quality is great! But WHY am I limited to printing five? I needed to print 15 copies so I had to do it three times, and it says “stay on the screen until your print job is submitted” but it stays on that screen the whole time. Also, the verify you’re a human was really annoying. And I had to do it three times. Why do I have to set up an account to use your app to print my own printer it’s made by your company? It’s a little weird. Maybe this is not an HP app. I don’t know . I was able to print my image the way I needed to print it so I will continue to use this, but it’s not quite as seamless or user-friendly as I had hoped. But still better than nothing! more

My review score of three stars reflects a frustration with HP. When I first bought my Office Jet Pro 9015 about three years ago, the scanning app had this nice email feature, which was quick and simple. I would scan and immediately had the option to email, at which point it would load an email with the attachment. All I needed to do was address it and send. Now, If I want to email a scanned document, I need to scan the document, save to my desktop, go to Outlook, draft a new email, go back to my desktop and attach the newly saved pdf file. Some brilliant mind at HP thought I would enjoy pointing and clicking my mouse all afternoon. Another option would be for me to create an address book in the app. Why on earth would I waste my time doing that? I don’t know what motives your marketing crew, but it sure does not seem like it’s user-friendliness. Otherwise you would have left the app alone so people like me could direct our frustrations toward other tech companies, like Microsoft. more

Worked for years. HP needs to create a patch now. I cannot connect to my HP Laserjet 4300N which is very old but always worked thru the app, but I can connect to a new HP Envy 6255. Every time I go to print to the HP Laserjet 4300n I got as far as a spinning “Processing” and nothing more. Never had that issue in years and years of using this app. After days and days of messing with this, I found a workaround that really got me back to printing with the old laserjet. Whatever document or snapshot I save, I save it to Files or even Photos. I open the Smart APP first. Make sure I am on the screen of the printer I want to use, this being the Laserjet 4300n, go to menu at bottom that says VIEW & PRINT, which takes me to choices where my document is saved. I select document, then PRINT PREVIEW, AND IT PRINTS! So far this is the only way I can get it to recognize the printer without that spinning message. more

I find this app annoying and only complicates the printing process. It takes forever for the app to recognize my printer’s WiFi connection, even when doing back to back printing jobs. What is the difficulty when I literally just printed something not even 30 seconds ago?? Also selecting specific pages from the pdf is inconvenient bc you can’t select them until the printer is recognized which requires you to open, close and reopen the file multiple times. Then you have to select the pages from tiny little thumbnails where you can’t even see what’s written on the page. Overall not very well designed. I miss the old days when HP didn’t invade your privacy and require you to upload all your docs into their system before you can print. They would be so much more efficient if they weren’t trying to sell your personal info. more

While I do enjoy the usage of a printer to make my digital art physical, HP’s app and printer poses a big terrible problem and that is tests. Constant tests that are inconvenient and drain your resources. Paper and ink are not cheap and whenever you do any changes to your printer, it doesn’t trust you enough to know how to work it and must perform a test every time you change the ink. That would be fine if every now and then it printed a page, but it wants to print a test page, then have you put that page in the scanner, and print a copy. This is extremely wasteful and annoying if you’re like me and forget about your precious expensive sticker paper you have in there. It does it automatically and you are not allowed to opt out of it. A ton of money and resource wasted because HP doesn’t trust me to know how to change an ink cartridge. more

I needed to scan and email some documents and the app was nearly perfect in helping me succeed however I made the error of adding too many documents to one pdf. You would think a simple fix would be found within the app, however, once you scan a document and save a file as a pdf you can not separate the images. They are saved as one slide show and you would have to go back and rescan each item and save each item as a downsized image that way. If one could simply edit the saved pdf after within the app after a save, I would rate this 5 stars but it inconvenienced me snd caused me to have to use an external source to achieve my goal. Emailers be mindful and check your Pdf sizes before considering yourself safe to save all those scanned documents and go about your business with this easy to use and confuse app. more

It works but initial printer setup was painful and slow. App menus pretended to go to another menu but sat on existing menu with title changed. Rebooted printer and app and things worked better. No back option when going to send a link to someone else. Option to change auto off timing but is preset? Still shows greyed drop down. This is somewhat outside of the app but when ordering ink the app opens a browser. It does automatically send the printer model but the site doesn’t actually show ink for your printer. It seems to try and then gives up, showing the generic options like you didn’t search at all. For our printer if it auto shuts off there is no printing to it until someone gets up and turns it on again. Probably more a printer feature issue but app could have wake up in it. PCs have had the option for over 2 decades. more

The app works fine. Sometimes. Half the time it only lets me log in on my phone, not my PC or my tablet. On those two, it not only opens a browser window to make me sign in, then while it's trying to confirm the sign in it times out because of course it wants to take 20 minutes to even try to sign in. It doesn't save sessions whatsoever, and if you so much as switch to a different app to say, open a music app or check a message, it signs you right back out. The only plus side is easy navigation. more

I've been using this app and earlier forms for years now. When it works its great; however, most if the time there are connection issues. I will either have to restart my computer, printer, or both before it connects. Sometimes I will print one moment and the next it disconnects and will not print again. Very frustrating software. more

I am so annoyed that every time I want to scan a document I have to log in. And it doesn't even give you option to log in within the app, but instead it takes you to a new browser window to do that. And after you have logged in and returned to the app to finally scan your document, it says that your session has expired. Wow, such a smart app. more

I have two main issues with the app that I really need fixed. First, the app is fixed in landscape mode and won't rotate into portrait. I have already checked my phone's rotation settings. Second, the app logs me out of my HP account frequently, even on the same day. It's very annoying, counterproductive, and a waste of my time. Everything else is okay so far, but I desperately need those two issues fixed asap. more

Recently got a new modem, which means new network name (SSID). Wow, I didn’t know how many devices I have now that would be impacted by that. Made the change in the vacuum cleaner, it was straightforward. Even the sprinkler controller could do this without a hassle. And the HP printer app? Has never heard of this situation. Looked it up online, LOTS of hits (in other words, lots of people with the same problem), a few suggestions for hacks to erase the settings and start over as if it’s a new printer, none of which worked for me. The initial setup was clunky, support for making changes after setup is non-existent, I’m basically just going to end up doing any future configuration through the printer’s four-inch touch screen, and this app seems mainly designed to encourage me to use up my toner cartridges so I have to buy more. Why am I giving it two stars instead of one? Well, the original setup was… easy-ish. Not as easy as other similar apps I’ve used, but reasonably straightforward. I’ve loved HP printers for forever, but when it comes to the wi-if connection, they REALLY need to up their game. more

I’ve been wasting my time and energy getting very frustrated while being stuck home very ill with my second bought with Lyme in less than 15 months and thought I’d give this mobile fax a try. Big mistake since stress makes Lyme so much worse and I am disappointed that I had to just give up. I have an IPhone XS Max and plenty of options like acrobat and Adobe to condense files into whatever PDF or dox is needed for faxing but nothing is working for the “so called easy to use fax” option and it has a mind of its own and just picks out a screenshot that I have no interest in faxing anymore and I have been dealing with severe symptoms for over two weeks now. I have no more time to play games with this shoddy fax system. In the past I never had problems with all the other options they provide but faxing using your Apple phone is futile. Perhaps someone would be so kind to guide me through the process since I’m in a difficult position. I would appreciate it more than you could understand. Thank you more

This app was functional on the iPhone 7 I had. The only issue was I wish I could print directly from gmail attachments but I have to pull everything into google drive to print. If there’s a way to print through gmail and I missed it...then I think it should be easier to figure out how to print from gmail so that’s still an issue to me. Beyond this though, I am now on an iPhone 12 and this app is basically useless. It’s connected to the printer but every time I try to print I get an error message telling me there’s something wrong with my internet connection. This is the only thing on my phone where I have trouble with the “internet” so I’m positive it’s not my internet connection. I switched back to my iPhone 7 to try it out and was able to print just fine. The support experience through the app is terrible, so that’s why I’m writing a review here. If whatever bug with the app on iPhone 12 is resolved, I’ll adjust my review but for now this app is totally useless to me and I can’t print anything. more

I am very disappointed with the ink program. Upon starting I received two large cartridges. I didn’t print out ten pages when the color cartridge would not work. I kept getting an error message and though I would be contacted by HP. Then a week later my son needed something printed out for school. I would up going to the store and purchasing an ink cartridge so he could do his assignment. My credit card I used for the ink program expired about the same time and I did not respond to the emails they sent me regarding payment due and found out quickly that they take over your printer and you cannot use it until you are paid up. So all in all I’m paying them even though the cartridge they sent me was very short lived. I guess I’ll have to call them up and find out when I can get out of this program without them shutting down my printer. This program is nothing like I expected and in the long run I am paying much more than if I had just purchased cartridges from a local store. more

Your recent update is again giving me grief. I am completely connected to my wifi and I go to print and it keeps saying my printer is offline. Yet every time this happens I check the printer and it is definitely connected and it’s not 4’ from my router, so it’s not a distance issue either. This is infuriating as I need to unplug the router, wait 60 seconds and do the same for the printer to get it to work. I’m grateful that this has fixed it each time, even if only for a little while. This should not keep happening!!! When this is not happening I’d give you 5 stars, but not with this continuous problem. This is about the 3rd time an update has caused this. I’m sick of it. I love my printer and I’m in the Instant Ink program which I absolutely love! I recommend that to people all the time. But this problem makes it hard for me to do that. Why can’t an update work and not keep causing this printer offline problem?! more

HP has gone down hill. I spend a ton of cash buying their brand computers & all in one printers & they NEVER hold up anymore. Computer was bought brand new at same time & recently the hard drive failed. & it barely got used. This printer is crap & this app isn’t any better. Why can I not print multiple pics on one page?! Back in the day they had that feature. I will NEVER buy anything HP brand from here on out! this printer has too many issues & it’s not but a few years old. Nothing they make is made to last; like it was in the past. I have always been a huge #1 fan, not anymore. HP was the only brand I’ve ever bought. That ends now! & ink should never be as expensive as HP demands. For now on out; if companies want my business they will have to earn it by making quality products & I will never buy anything else with such a short warranty. If you believe in your products then you will stand behind them. more

Muitas vezes não reconhece a impressora mesmo ligada por cabo, a digitalizar demora imenso tempo e quando acaba muitas das vezes a aplicação vai abaixo

Unless I close every program and hope nothing starts running in the background while I use this app. It will not work. It legit freezes up my computer while it is trying scan or even open. It will close when it wants mid scan. My files are at least 50 pages. So imagine my frustration of having to rescan multiple times because of an app.if I could figure out how to get my Adobe to select the document feeder on this hp device. I'd be so much happier. Like I cannot believe this is what is available more

I hate HP printer software with every ounce of my being part 2137aaaaaaaaaaaaaaaaaaaaaaaaaaaa

This programme is so bad it's as if it's been done on purpose. I will never buy another HP when this one goes. You can't even scan documents without it messing up and cancelling several pages in. It is absolutely infuriating and I've lost hours of my life to this print programmes horrendous flaws. Useless. more

Absolutely awful app, had to reload it on numerous occasions & it is horrendous. Maybe give the option of loading relative drives etc without this useless app?

Impossible to just simply print a document. Need to use an App to print (just let that sink in for a second). Takes me 5 minutes EVERY TIME to configure the printer in order to be able to print something. Are the good old days of plug and print gone? I CANNOT recommend this product one bit, except if you want a printer that frustrates you every time you just want to print a piece of paper! Complete waste of time and money. KEEP AWAY! more

Writing this while the app searches and searches for the printer that has been sitting there for a year, and on which we scanned through the app an hour ago. Hard to convey how bad this is.

In theory this is a good app. In execution it's awful. I constantly get signed out of the app. Seriously? It's a print/scan app. Do better HP. Your printers used to be the best ever. Your crap software is making me start to look elsewhere. Sincerely, annoyed IT professional. more

I have always used HP printers and bought a 6420 when my 6200 broke. The 6420 doesnt have a screen meaning all admin tasks have to be done via the app. The app is constantly trying to connect, even the most basic tasks are so hard and don't feel like they have been thought through. It's clear the folks at HP aren't using this app thenselves or they would have improved it. First low hanging fruit is to fix the delay/load/ connection time of the app. Poor, poor, i would rate this '-100 stars' !!! more

No concept of decent workflow. After 'scan', click to save, defaults to pdf despite the fact the last 200 were jpg, click twice to set jpg, gives ridiculous arbitrary default name, click to get to field name, click X to get rid of stupid name, type name, click save, click save, get a popup saying it has been saved which you have to click to get rid of, click preview to get back to being able to scan, repeat ad nauseam. And don't "add", - all but first get stupid names. A grim few days. Ugh! more