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HP Smart

HP Smart

HP Inc.

Set up, scan, print, share, and manage your HP printer

4.7 Ratings 3M+ Reviews 50M+ Downloads

Ratings & Reviews

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  • img Community

    HP Smart is a waste of time! Oct 31, 2021

    By Barbara Coker
    Movers lost my old HP 4600. Sigh. So purchased an HP4158e. Trying to just find a button to scan to my laptop. Nope. Forced to go to the laptop to sign into HP smart for a simple scan! Returning this POS, and searching for a simple home printer with a simple Scan button, like my old 4600. Wish I could give is zero stars.
  • img Community

    Very Useless............ Oct 25, 2021

    By Jean_luc Gaissad
    Too slow, never connect when you want to, why do you need to connect to internet to make your printer next to you to work, pointless.... rubish.........
  • img Community

    The app is appalling definitely not smart Jul 15, 2021

    By Sarah-jayne Harrison
    You can scan....sometimes its hit and miss if it shows you a black screen or not. You can't edit scans at all anymore despite those and many other functions appearing in the side bar, it just crashes out if you try. This and for so many other reasons make it the least SMART app ever. They really shouldn't make claim to being smart, its the worst software i've ever used
  • img Community

    The worst app ever! Still crashing on unreachable HP remote servers Jan 29, 2021

    By Marek Jindřich
    Who the hell in HP invented that all the scans are processed remotely in cloud and not on my computer?!!! It took 10 second on every click or move in the app that is being every time logging, registering and procesing somewhere in the cloud! What is the most frustrating after every and each scan 8 out of 10 cases lead to the error "error to process remote service. Aborting and crashing". HP servers remotely processing the scans in the cloud are all the time down or overheated and unreachable.
  • img Community

    Useless app and printer Jan 27, 2021

    By flopy fratar
    useless app for useless printer, usually app is not working as it cant find the printer, scanning is impossible, as the app is saying printer is not available, even thou i just printed something. Waste of time and money with HP printers or scanners.
  • img Community

    hp still in the 90s still using 80s software Jan 22, 2021

    By Dave C
    terrible cheap product that has the worst scanning app ive ever seen, wont autocrop your pics always scans upside down even with auto detect rightside on. uninstalled and put my cannon printer back will just buy some more ink instead as cannon scanning app is perfect
  • Excellent printer/ app combo Sep 27, 2021

    By mary poppjnn
    I found this printer (HP envy 4520) beside the freakin road in a pile of other unwanted things so I took it home and cleaned it off good and found the power cord and usb cord in plugged it in and what do you know it works perfectly. I have been needing a printer that will actually work and one that my pc will read for quite some time now..I literally have about 5 or 6 other printers that I have acquired over the years that for some reason just couldn’t get installed or something was wrong n keeping me from having a working printer…This one went so smoothly it was almost too good to be true…my pc read it immediately and then it redirected me to where I could download the app on my phone and iPad which I did and also created an account.,,,everything was working so far just had to add paper and see if it would actually print…when things appear to good to be true they usually are..but not this time! Once I added the paper , I held my breathe and what do you know it actually printed! Even with color! Was like a cave man seeing fire for 1st time lol ..it printer a page that the printer instructed me to align with the copier so I did so and it did so successful, so now I have a working printer to use for business or personal needs thank you for making things so easy, advanced and professional
  • Phone and printer combo is amazing Mar 18, 2021

    By kimmy#1
    I just want to say that I think all these apps and new features on these printers are just amazing and I think it makes it easy for people like myself who uses my phone more than I use my laptop I have this really cheap laptop that is very slow and I’m kind of likeWhy should I buy an expensive laptop that I’m barely going to use because I have a printer that I barely use and I go through printers yearly no matter how expensive they are because I would have them sit there and the ink dry out and damage the printer so I only use my printer once or twice a yearSo instead of me rushing to the store to spend money for a decent working laptop I use my phone and print from my phone scan from my phone I mean my head just exploded because I was so excited I was able to scan a document that I need to really quickly and email it right away from my phone and I just think that was just amazing and I’m so happy thank you , thank you keep these new features coming
  • HP Smart for Mac May 27, 2021

    By GTEng14
    The HP smart is a good way to access mobile uses, printer setup settings, and various other useful tools. The software seems to work well. However, the development team seems to have left out a very important function for Apple Mac users that used to be in the old “HP Utility” application before “HP Smart” came around. The printers have a “scan to computer” function where you stand at the printer and load files and press the printers touch screen button to scan the loaded pages directly to a computer. This function can only be turned on to recognize a Mac computer to scan to by turning on the tool under the “HP Utility” scan settings on the computer itself and not through the printers webpage settings. Now that HP Utility is no more and we only have HP Smart this scan to computer setting is missing. There is no longer a way to scan straight from the printer to a Mac. Instead now you have to load the items to scan at the printer and then walk back to the Mac to press the scan button on the HP Smart app and then go back and forth to the printer again to retrieve the hard copy pages. Additionally, I assume an update to the software would be in the works to better support the apple silicon devices. The current version has to run in Rosetta.
  • Set up challenging. May 6, 2021

    By 2Me2222
    After persevering, seems fantastic!! Need phone help when directions and apps are coming at you from all directions, some scan-a-codes provide nothing ( out of date?? Or just not functioning well during covid? ). Since Tango X printer was on Apple and ordered thru them, I expected grtr ease of setup because Apple has been very good at insisting on that in past, just by nature of Apple carrying product when not an Apple product. Idea of automatically paying monthly for a printer plan and having ink arrive when I’ll be needing it is fantastic. I have no computer just phone and ipad, but so far so good. Why do we even need computers anymore for home use where we don’t do significant qty of printing—I’ll happily go to print/shop store if needed for great quantities. BUT set up definitely needs availability of someone to talk to when difficulty occurs, in part because at some point in my way past I had been HP printer registered owner, also, HP says go them to get app, I went directly to Apple for dwnload before realizing HP’s recommendation, so i was already off course to begin with!
  • Excellent printer/ app combo Sep 27, 2021

    By mary poppjnn
    I found this printer (HP envy 4520) beside the freakin road in a pile of other unwanted things so I took it home and cleaned it off good and found the power cord and usb cord in plugged it in and what do you know it works perfectly. I have been needing a printer that will actually work and one that my pc will read for quite some time now..I literally have about 5 or 6 other printers that I have acquired over the years that for some reason just couldn’t get installed or something was wrong n keeping me from having a working printer…This one went so smoothly it was almost too good to be true…my pc read it immediately and then it redirected me to where I could download the app on my phone and iPad which I did and also created an account.,,,everything was working so far just had to add paper and see if it would actually print…when things appear to good to be true they usually are..but not this time! Once I added the paper , I held my breathe and what do you know it actually printed! Even with color! Was like a cave man seeing fire for 1st time lol ..it printer a page that the printer instructed me to align with the copier so I did so and it did so successful, so now I have a working printer to use for business or personal needs thank you for making things so easy, advanced and professional
  • Phone and printer combo is amazing Mar 18, 2021

    By kimmy#1
    I just want to say that I think all these apps and new features on these printers are just amazing and I think it makes it easy for people like myself who uses my phone more than I use my laptop I have this really cheap laptop that is very slow and I’m kind of likeWhy should I buy an expensive laptop that I’m barely going to use because I have a printer that I barely use and I go through printers yearly no matter how expensive they are because I would have them sit there and the ink dry out and damage the printer so I only use my printer once or twice a yearSo instead of me rushing to the store to spend money for a decent working laptop I use my phone and print from my phone scan from my phone I mean my head just exploded because I was so excited I was able to scan a document that I need to really quickly and email it right away from my phone and I just think that was just amazing and I’m so happy thank you , thank you keep these new features coming
  • HP Smart for Mac May 27, 2021

    By GTEng14
    The HP smart is a good way to access mobile uses, printer setup settings, and various other useful tools. The software seems to work well. However, the development team seems to have left out a very important function for Apple Mac users that used to be in the old “HP Utility” application before “HP Smart” came around. The printers have a “scan to computer” function where you stand at the printer and load files and press the printers touch screen button to scan the loaded pages directly to a computer. This function can only be turned on to recognize a Mac computer to scan to by turning on the tool under the “HP Utility” scan settings on the computer itself and not through the printers webpage settings. Now that HP Utility is no more and we only have HP Smart this scan to computer setting is missing. There is no longer a way to scan straight from the printer to a Mac. Instead now you have to load the items to scan at the printer and then walk back to the Mac to press the scan button on the HP Smart app and then go back and forth to the printer again to retrieve the hard copy pages. Additionally, I assume an update to the software would be in the works to better support the apple silicon devices. The current version has to run in Rosetta.
  • Set up challenging. May 6, 2021

    By 2Me2222
    After persevering, seems fantastic!! Need phone help when directions and apps are coming at you from all directions, some scan-a-codes provide nothing ( out of date?? Or just not functioning well during covid? ). Since Tango X printer was on Apple and ordered thru them, I expected grtr ease of setup because Apple has been very good at insisting on that in past, just by nature of Apple carrying product when not an Apple product. Idea of automatically paying monthly for a printer plan and having ink arrive when I’ll be needing it is fantastic. I have no computer just phone and ipad, but so far so good. Why do we even need computers anymore for home use where we don’t do significant qty of printing—I’ll happily go to print/shop store if needed for great quantities. BUT set up definitely needs availability of someone to talk to when difficulty occurs, in part because at some point in my way past I had been HP printer registered owner, also, HP says go them to get app, I went directly to Apple for dwnload before realizing HP’s recommendation, so i was already off course to begin with!
  • Nov 10, 2021

    By ShelbyMaynard
    Don't ever try to cue anything to print because it seems to never work. 🤷 Had an easy time using the HP Smart App. If you encounter any problems then they can usually be resolved by turning the printer off and shutting the app down; then restarting them again separately. Try to move on and add multiple print projects while it's printing and it won't be capable of moving on at some point. Save yourself the disappoint and print your jobs one at a time, however many copies doesn't seem to matter.
  • Troubles with scanning Sep 27, 2020

    By MTguy23
    When I start a scan job that is supposed to scan several pages, process them, and then upload them to Dropbox the job never finishes. It just spins on “Processing page x”, where x is the last page. Just keeps spinning. Never quits. I just have to force-kill the app. I’ve had to disable the final upload step and do it manually. It had previously been a really efficient way to process a bunch of multi-page scans. Today the printer/scanner had a real fit. It kept “processing” even after I force-killed it. I’d restart it, still “processing”. It finally lost network connectivity. I tried to get to the web interface to cycle power but the pages took forever to load and then wouldn’t execute correctly. Finally all connectivity disappeared, and the front screen went blank. After several tries I finally was able to get it to shut down. Started it up and tried scanning with manual processing and what I did worked fine. Seems like a race/memory leak or something. Is anyone else now having problems? I just upgraded to iPadOS 14.0.0. Five stars if it would work correctly again.
  • 21st Century App Jul 22, 2021

    By Ian lowman
    I used to work in Information Technology back in the 20th century. I used to build exchange and NT servers for IBM when the internet for most was obtained by a screeching modem call. Oh how times have changed!! I love this app I might just do a scene from “Office Space” on my old laptop because I might not need it anymore! I can batch scan a document from my iPhone. The document to be scanned I put in the document feed tray on my printer. The document feed tray scanned it and then I edited the scan all on my phone. I then had multiple file types to choose. I saved it as a pdf which took hardly any space and I saved to a location of my choice. You pay a bit more for HP printers but “Brother;-)” it works so much better than my last multi-function printer(MFC) which was a lot less than this model. This scan to phone is new because I was using the scan to email which was a bit hit or miss. This scan to app is 100 times better way to go HP, I am liking the 21 century app! Bravo Zulu to you!
  • Nov 19, 2021

    By Loribeth Spink
    Very easy to use, reliable. I can easily scan documents on my printer, or with my phone itself, all from my phone. It allows me to share, download, save, and more with these scans. This app allows you to monitor your ink levels too, and can set up to buy ink although I never have. Definitely a good app.
  • My beautiful, useful and user friendly all in all printer Jan 28, 2021

    By SANDRA B 007
    This is the best, most user friendly printing experience I’ve ever had! I love this little machine. Everything is so simplistic. I never have to worry about ink, it actually tells my suppliers when it’s running low and they just send the ink to me in the mail! I love my beautiful, useful, user friendly all in all printer! I’ve done it all with this one machine! I have faxed, scanned, copied, printed, stored documents, edited and uploaded them to others all on this all and all printer. I’m not very computer literate but it easily syncs with my phone and laptop. I have gained so much confidence in my office skills, I now want to further my educational experience! Everything is online, now I feel that I can very successfully complete all of my goals! Thanks so much! Oh yes, last but not least the price is so reasonable. It will pay for itself within the first month! -especially if you like to print your own photos!
  • HP Printing Review Jan 15, 2018

    By spranks347
    This app is amazing! Here there are 5 people in my house, and only 1 working computer! As my sister is working on her Spanish project, I have to work on Science Fair, and my brother working on his Heritage project, we’re all fighting for the computer. I need to print out my graphs and photos and data tables, and this app makes it easy for my to do that. This app is very accessible and has many features provided. I will definitely be using this app 24/7! I think this app is only for HP printers (because of the app title), but I don’t think it has to be a color printer. My printer is a color printer so I’m not very sure, but if you have a HP printer, I 100% advise you to get this app! This app is free and you don’t have to pay anything to extra features. I love this app and I’ve LITERALLY had it for not even 5 minutes. I got to resize my photo and in one button press print! This app is phenomenal and it is extremely helpful for those with a single computer and struggles around their home.
  • img Community

    HP Smart is a waste of time! Oct 31, 2021

    By Barbara Coker
    Movers lost my old HP 4600. Sigh. So purchased an HP4158e. Trying to just find a button to scan to my laptop. Nope. Forced to go to the laptop to sign into HP smart for a simple scan! Returning this POS, and searching for a simple home printer with a simple Scan button, like my old 4600. Wish I could give is zero stars.
  • img Community

    Very Useless............ Oct 25, 2021

    By Jean_luc Gaissad
    Too slow, never connect when you want to, why do you need to connect to internet to make your printer next to you to work, pointless.... rubish.........
  • img Community

    The app is appalling definitely not smart Jul 15, 2021

    By Sarah-jayne Harrison
    You can scan....sometimes its hit and miss if it shows you a black screen or not. You can't edit scans at all anymore despite those and many other functions appearing in the side bar, it just crashes out if you try. This and for so many other reasons make it the least SMART app ever. They really shouldn't make claim to being smart, its the worst software i've ever used
  • img Community

    The worst app ever! Still crashing on unreachable HP remote servers Jan 29, 2021

    By Marek Jindřich
    Who the hell in HP invented that all the scans are processed remotely in cloud and not on my computer?!!! It took 10 second on every click or move in the app that is being every time logging, registering and procesing somewhere in the cloud! What is the most frustrating after every and each scan 8 out of 10 cases lead to the error "error to process remote service. Aborting and crashing". HP servers remotely processing the scans in the cloud are all the time down or overheated and unreachable.
  • img Community

    Useless app and printer Jan 27, 2021

    By flopy fratar
    useless app for useless printer, usually app is not working as it cant find the printer, scanning is impossible, as the app is saying printer is not available, even thou i just printed something. Waste of time and money with HP printers or scanners.
  • img Community

    hp still in the 90s still using 80s software Jan 22, 2021

    By Dave C
    terrible cheap product that has the worst scanning app ive ever seen, wont autocrop your pics always scans upside down even with auto detect rightside on. uninstalled and put my cannon printer back will just buy some more ink instead as cannon scanning app is perfect
  • Nov 4, 2021

    By James Briano
    App takes over and crashes phone. Cannot locate files to print from Google Photos no matter how many times I re-add and confirm they are there. Frequently fails to connect to printer. Help section is predictably useless: Make sure your printer is plugged in; make sure your printer is turned on; that's all we got for you. They've managed to build an app that's somehow worse than the hardware. DO NOT BUY THIS PRINTER
  • Nov 11, 2021

    By John Smith
    Ridiculous and security/privacy issue laden software. Never trust any printer without an ethernet port. Forcing me to make an account to scan or do anything is insane and typical of today's world. This is my device now go away. I wish i would have read the fine print on this garbage but i needed a printer badly at the time so now i have to suffer endless advertising and errors.
  • Sleek but Awful Feb 4, 2021

    By saysay123456789010
    I logged in, which all on its own was not the best because multiple times it gave me an error message that was the equivalent of “something went wrong” without any explanation, after struggling with the app for 20min it finally connected at which point the instructions, which are repetitive and clear as mud, were to close the printer door which I did admittedly closed the wrong door and struggled for another 5 minutes. Finally, after going through all that the printer printed the first side of my sheet fine and then proceeded to print some sort of HP tester page on the other side (it held no information by the way) so I reprinted that sheet and moved on to the next which printed the first side fine but for the back side IT PRINTED IN TINY FONT I never figured out why, never changed the settings, never moved anything but the sheets and this happened twice then it printed the sheet right but was missing parts at the bottom so I tried again and yet again it printed in tiny font and then I ended up using 2 sheets of paper which for what ever reason worked and finally finished it up after and hour of struggle (this process started at 9:40 and ended at 11:10). I’ve struggled before with other hp stuff and the customer service are awful and I will NEVER be buying from these people again.
  • Nov 12, 2021

    By Cari
    Hit or Miss Either I can connect to wifi and print from my phone, or the file is grey and I have to go into either downloads, or pictures to get things to print. Its a HUGE P.I.T.A. and I am so disappointed that it's like this. Running a business, don't count on this printer. Trying to print games for a baby shower ASAP, don't count on this printer. Trying to print ANYTHING in general that you absolutely need RIGHT NOW, don't count on this printer. It is not reliable at all. It disappoints!
  • img Community

    HP Smart is a waste of time! Oct 31, 2021

    By Barbara Coker
    Movers lost my old HP 4600. Sigh. So purchased an HP4158e. Trying to just find a button to scan to my laptop. Nope. Forced to go to the laptop to sign into HP smart for a simple scan! Returning this POS, and searching for a simple home printer with a simple Scan button, like my old 4600. Wish I could give is zero stars.
  • img Community

    Very Useless............ Oct 25, 2021

    By Jean_luc Gaissad
    Too slow, never connect when you want to, why do you need to connect to internet to make your printer next to you to work, pointless.... rubish.........
  • img Community

    The app is appalling definitely not smart Jul 15, 2021

    By Sarah-jayne Harrison
    You can scan....sometimes its hit and miss if it shows you a black screen or not. You can't edit scans at all anymore despite those and many other functions appearing in the side bar, it just crashes out if you try. This and for so many other reasons make it the least SMART app ever. They really shouldn't make claim to being smart, its the worst software i've ever used
  • img Community

    The worst app ever! Still crashing on unreachable HP remote servers Jan 29, 2021

    By Marek Jindřich
    Who the hell in HP invented that all the scans are processed remotely in cloud and not on my computer?!!! It took 10 second on every click or move in the app that is being every time logging, registering and procesing somewhere in the cloud! What is the most frustrating after every and each scan 8 out of 10 cases lead to the error "error to process remote service. Aborting and crashing". HP servers remotely processing the scans in the cloud are all the time down or overheated and unreachable.
  • img Community

    Useless app and printer Jan 27, 2021

    By flopy fratar
    useless app for useless printer, usually app is not working as it cant find the printer, scanning is impossible, as the app is saying printer is not available, even thou i just printed something. Waste of time and money with HP printers or scanners.
  • img Community

    hp still in the 90s still using 80s software Jan 22, 2021

    By Dave C
    terrible cheap product that has the worst scanning app ive ever seen, wont autocrop your pics always scans upside down even with auto detect rightside on. uninstalled and put my cannon printer back will just buy some more ink instead as cannon scanning app is perfect

No reviews available

  • Excellent printer/ app combo Sep 27, 2021

    By mary poppjnn
    I found this printer (HP envy 4520) beside the freakin road in a pile of other unwanted things so I took it home and cleaned it off good and found the power cord and usb cord in plugged it in and what do you know it works perfectly. I have been needing a printer that will actually work and one that my pc will read for quite some time now..I literally have about 5 or 6 other printers that I have acquired over the years that for some reason just couldn’t get installed or something was wrong n keeping me from having a working printer…This one went so smoothly it was almost too good to be true…my pc read it immediately and then it redirected me to where I could download the app on my phone and iPad which I did and also created an account.,,,everything was working so far just had to add paper and see if it would actually print…when things appear to good to be true they usually are..but not this time! Once I added the paper , I held my breathe and what do you know it actually printed! Even with color! Was like a cave man seeing fire for 1st time lol ..it printer a page that the printer instructed me to align with the copier so I did so and it did so successful, so now I have a working printer to use for business or personal needs thank you for making things so easy, advanced and professional
  • Phone and printer combo is amazing Mar 18, 2021

    By kimmy#1
    I just want to say that I think all these apps and new features on these printers are just amazing and I think it makes it easy for people like myself who uses my phone more than I use my laptop I have this really cheap laptop that is very slow and I’m kind of likeWhy should I buy an expensive laptop that I’m barely going to use because I have a printer that I barely use and I go through printers yearly no matter how expensive they are because I would have them sit there and the ink dry out and damage the printer so I only use my printer once or twice a yearSo instead of me rushing to the store to spend money for a decent working laptop I use my phone and print from my phone scan from my phone I mean my head just exploded because I was so excited I was able to scan a document that I need to really quickly and email it right away from my phone and I just think that was just amazing and I’m so happy thank you , thank you keep these new features coming
  • 21st Century App Jul 22, 2021

    By Ian lowman
    I used to work in Information Technology back in the 20th century. I used to build exchange and NT servers for IBM when the internet for most was obtained by a screeching modem call. Oh how times have changed!! I love this app I might just do a scene from “Office Space” on my old laptop because I might not need it anymore! I can batch scan a document from my iPhone. The document to be scanned I put in the document feed tray on my printer. The document feed tray scanned it and then I edited the scan all on my phone. I then had multiple file types to choose. I saved it as a pdf which took hardly any space and I saved to a location of my choice. You pay a bit more for HP printers but “Brother;-)” it works so much better than my last multi-function printer(MFC) which was a lot less than this model. This scan to phone is new because I was using the scan to email which was a bit hit or miss. This scan to app is 100 times better way to go HP, I am liking the 21 century app! Bravo Zulu to you!
  • Nov 19, 2021

    By Loribeth Spink
    Very easy to use, reliable. I can easily scan documents on my printer, or with my phone itself, all from my phone. It allows me to share, download, save, and more with these scans. This app allows you to monitor your ink levels too, and can set up to buy ink although I never have. Definitely a good app.
  • My beautiful, useful and user friendly all in all printer Jan 28, 2021

    By SANDRA B 007
    This is the best, most user friendly printing experience I’ve ever had! I love this little machine. Everything is so simplistic. I never have to worry about ink, it actually tells my suppliers when it’s running low and they just send the ink to me in the mail! I love my beautiful, useful, user friendly all in all printer! I’ve done it all with this one machine! I have faxed, scanned, copied, printed, stored documents, edited and uploaded them to others all on this all and all printer. I’m not very computer literate but it easily syncs with my phone and laptop. I have gained so much confidence in my office skills, I now want to further my educational experience! Everything is online, now I feel that I can very successfully complete all of my goals! Thanks so much! Oh yes, last but not least the price is so reasonable. It will pay for itself within the first month! -especially if you like to print your own photos!
  • HP Printing Review Jan 15, 2018

    By spranks347
    This app is amazing! Here there are 5 people in my house, and only 1 working computer! As my sister is working on her Spanish project, I have to work on Science Fair, and my brother working on his Heritage project, we’re all fighting for the computer. I need to print out my graphs and photos and data tables, and this app makes it easy for my to do that. This app is very accessible and has many features provided. I will definitely be using this app 24/7! I think this app is only for HP printers (because of the app title), but I don’t think it has to be a color printer. My printer is a color printer so I’m not very sure, but if you have a HP printer, I 100% advise you to get this app! This app is free and you don’t have to pay anything to extra features. I love this app and I’ve LITERALLY had it for not even 5 minutes. I got to resize my photo and in one button press print! This app is phenomenal and it is extremely helpful for those with a single computer and struggles around their home.
  • Finally a printer that I can rely on Feb 2, 2020

    By Hppygirl32
    I’ve had all sorts of printers, single printers, multi function monster of Printers and now I have an HP Officejet 5200 all in one. When I bought this I downloaded the app and thought ok now what? I usually just print from my computer or scan from the printer. I never had an app where I can print scan fax or create things from an app right on my phone. Everyone In Our house uses the app for school, work and personal business. I think my fav feature is the ability to scan from my phone multiple pages just by taking a picture of the pages. Then I can email, text, fax save all from my phone! It comes out like I ran it through the printer directly. This app is easy to use! I also signed up for the instant ink program right from the app which is a really great deal, and it is all managed from the app. Never run out of ink again! Download this app
  • I am back HP! Nov 26, 2017

    By MattyEMT
    I thought HP had abandoned its LOYAL customers when it discontinued the HPeprint application. While shopping today, I met an HP Rep who explained that I could continue to remote print using this new App! I can't tell you how relieved I was to learn how easy it was to setup remote printing again. I had set up a printer at grandma's house. She does not have a local computer to serve as a print server. I thought I had lost the ability to send her photos of her grandchild. This is a really big deal for so many HP customers. While the functionality is not identical, people who place printers on remote networks can with little effort continue to remotely print HURRAY!! For customers who swore to never purchase another HP product, you like I can feel better about HP. As for HP, always do your best to continue to support legacy products you have sold to your loyal customers. We buy printers for many decades. Thank you from the bottom (ventricles) of my heart. Matthew
  • Nov 21, 2021

    By Samuel Huntington
    It's an excellent service and it brings mobility into the world of printing which is a tough thing to do. Sometimes, it requires some patience but I've never had to do more than to reopen the app. It's great that you can also do more complex tasks like printing photos
  • Easy to use Feb 13, 2020

    By EnsureMax
    I enjoy using my hp printer, scanner and copier. Everything is literally at the palms of your hands. I mainly use it from my mobile app, instead from a laptop or desktop. To avoid going through all the steps of starting up a laptop or desktop. The only reason I gave it 4 stars, because I really don’t care for the company charging for papers that’s printed. I can go to the library to print papers because it’s the same amount of .10 per page when ordering HP’s ink refill service. I have to pay for my own paper and pay for my documents to be printed after paying for the printer. The only reason I might still use the service because I’m always forgetting to buy ink when it’s needed during the middle of the night. HP sends ink to your mailbox automatically when ink is getting low in the printer. Do some better about the price of paper being printed!!!
  • Set up challenging. May 6, 2021

    By 2Me2222
    After persevering, seems fantastic!! Need phone help when directions and apps are coming at you from all directions, some scan-a-codes provide nothing ( out of date?? Or just not functioning well during covid? ). Since Tango X printer was on Apple and ordered thru them, I expected grtr ease of setup because Apple has been very good at insisting on that in past, just by nature of Apple carrying product when not an Apple product. Idea of automatically paying monthly for a printer plan and having ink arrive when I’ll be needing it is fantastic. I have no computer just phone and ipad, but so far so good. Why do we even need computers anymore for home use where we don’t do significant qty of printing—I’ll happily go to print/shop store if needed for great quantities. BUT set up definitely needs availability of someone to talk to when difficulty occurs, in part because at some point in my way past I had been HP printer registered owner, also, HP says go them to get app, I went directly to Apple for dwnload before realizing HP’s recommendation, so i was already off course to begin with!
  • Nov 10, 2021

    By ShelbyMaynard
    Don't ever try to cue anything to print because it seems to never work. 🤷 Had an easy time using the HP Smart App. If you encounter any problems then they can usually be resolved by turning the printer off and shutting the app down; then restarting them again separately. Try to move on and add multiple print projects while it's printing and it won't be capable of moving on at some point. Save yourself the disappoint and print your jobs one at a time, however many copies doesn't seem to matter.
  • It’s better but not great. Still very clunky but at least a step in the right direction Jan 9, 2020

    By EponineB
    The most recent update seems to be better and easier to change page size, certain pages etc. However the app gives no real direction on how to actually do it and their online support is subpar at best. A few tips for i-phone users, but make work for others: Changing document size: Select your document or let automatically pull up from your phone. Select the circle on the bottom that says print to pull up the print preview. Then click on the document to pull up the submenu on the bottom that allows you to resize and move. Click buttons that says resize and move to see options. When finished select done at the top of the screen to save changes. Printing page range, quality, color, quantity, 2-sided etc: Select your document or let automatically open from your phone. Select the circle on the bottom that says print to pull up the print preview. Go to the bottom of the screen to the little line above the printer name and swipe up. This pulls up the menu with the other available options for printing. Swipe back down to close menu. Hopefully this helps as the app is not very intuitive. I don’t understand why the size changing function is not on the slide up menu with the rest of the options but at least it is an option again.
  • HP Smart for Mac May 27, 2021

    By GTEng14
    The HP smart is a good way to access mobile uses, printer setup settings, and various other useful tools. The software seems to work well. However, the development team seems to have left out a very important function for Apple Mac users that used to be in the old “HP Utility” application before “HP Smart” came around. The printers have a “scan to computer” function where you stand at the printer and load files and press the printers touch screen button to scan the loaded pages directly to a computer. This function can only be turned on to recognize a Mac computer to scan to by turning on the tool under the “HP Utility” scan settings on the computer itself and not through the printers webpage settings. Now that HP Utility is no more and we only have HP Smart this scan to computer setting is missing. There is no longer a way to scan straight from the printer to a Mac. Instead now you have to load the items to scan at the printer and then walk back to the Mac to press the scan button on the HP Smart app and then go back and forth to the printer again to retrieve the hard copy pages. Additionally, I assume an update to the software would be in the works to better support the apple silicon devices. The current version has to run in Rosetta.
  • Troubles with scanning Sep 27, 2020

    By MTguy23
    When I start a scan job that is supposed to scan several pages, process them, and then upload them to Dropbox the job never finishes. It just spins on “Processing page x”, where x is the last page. Just keeps spinning. Never quits. I just have to force-kill the app. I’ve had to disable the final upload step and do it manually. It had previously been a really efficient way to process a bunch of multi-page scans. Today the printer/scanner had a real fit. It kept “processing” even after I force-killed it. I’d restart it, still “processing”. It finally lost network connectivity. I tried to get to the web interface to cycle power but the pages took forever to load and then wouldn’t execute correctly. Finally all connectivity disappeared, and the front screen went blank. After several tries I finally was able to get it to shut down. Started it up and tried scanning with manual processing and what I did worked fine. Seems like a race/memory leak or something. Is anyone else now having problems? I just upgraded to iPadOS 14.0.0. Five stars if it would work correctly again.
  • Nov 20, 2021

    By Anji
    I have HP smart app and HP plug in service app both installed. On my Chromebook, printer shows HP DeskJet 3752 however I STILL CAN'T PRINT! This is absolutely frustrating! I moved 4 yrs ago, was forced to switch co. But Xfinity isn't the problem, can't get printer to connect! Both inks are also full and new.. just another troubleshooting process that I tried.. help me please!?I have Xfinity w X1 modem/ router. Recd a 5min WPS PIN I have no idea where you enter it. Phone # for agent wld b great
  • Nov 6, 2021

    By Rebecca Smith
    It works most of the time. I'm tired of having to log in every single time I want to print something though. Lately I've been printing free coloring pages for my daughter and for some reason it'll "print" a blank page and say it's done. Sometimes changing the file extension to .png makes it work, sometimes it doesn't.
  • Nov 19, 2021

    By Stefan Aguilar
    I would've given it a 5, but I am now unable to scan more than 4 documents when I am using the app from my phone. It suddenly just freezes right after. So I end up using my computer, going back and forth, from my computer to the printer which is in a different room. Being able to control the scanning process with my phone, was a huge help, but i can't do it anymore. Even their customer service rep couldn't fix the problem after remotely controlling my computer, to see what was wrong.
  • Nov 16, 2021

    By Ambrosia Mancillas
    I like the app & it works great for the most part. I'm supposed to be able to do things from the app no matter the network I'm on but have been unable to do so.slihhtly frustrating. also even tho my printer is connected to an internet connection for some reason it's reading its not. which is cause a delay w/my instant ink & other items.
  • Nov 12, 2021

    By Cari
    Hit or Miss Either I can connect to wifi and print from my phone, or the file is grey and I have to go into either downloads, or pictures to get things to print. Its a HUGE P.I.T.A. and I am so disappointed that it's like this. Running a business, don't count on this printer. Trying to print games for a baby shower ASAP, don't count on this printer. Trying to print ANYTHING in general that you absolutely need RIGHT NOW, don't count on this printer. It is not reliable at all. It disappoints!
  • Nov 17, 2021

    By Javier Orlando Ramirez Alcaide
    It's ok, Needs improvement. Specifically, the scan for printer option does not work. The message that this printer does not support this appears, which makes no sense because I am able to scan from the printer with my PC. I keep waiting for an update that fixes this issue, but for many months no progress have been made.
  • How do I change wifi connection? Jun 4, 2021

    By Rissahoo
    Recently got a new modem, which means new network name (SSID). Wow, I didn’t know how many devices I have now that would be impacted by that. Made the change in the vacuum cleaner, it was straightforward. Even the sprinkler controller could do this without a hassle. And the HP printer app? Has never heard of this situation. Looked it up online, LOTS of hits (in other words, lots of people with the same problem), a few suggestions for hacks to erase the settings and start over as if it’s a new printer, none of which worked for me. The initial setup was clunky, support for making changes after setup is non-existent, I’m basically just going to end up doing any future configuration through the printer’s four-inch touch screen, and this app seems mainly designed to encourage me to use up my toner cartridges so I have to buy more. Why am I giving it two stars instead of one? Well, the original setup was… easy-ish. Not as easy as other similar apps I’ve used, but reasonably straightforward. I’ve loved HP printers for forever, but when it comes to the wi-if connection, they REALLY need to up their game.
  • When you say you offer mobile fax You should mean it Jun 30, 2021

    By amijo1025
    I’ve been wasting my time and energy getting very frustrated while being stuck home very ill with my second bought with Lyme in less than 15 months and thought I’d give this mobile fax a try. Big mistake since stress makes Lyme so much worse and I am disappointed that I had to just give up. I have an IPhone XS Max and plenty of options like acrobat and Adobe to condense files into whatever PDF or dox is needed for faxing but nothing is working for the “so called easy to use fax” option and it has a mind of its own and just picks out a screenshot that I have no interest in faxing anymore and I have been dealing with severe symptoms for over two weeks now. I have no more time to play games with this shoddy fax system. In the past I never had problems with all the other options they provide but faxing using your Apple phone is futile. Perhaps someone would be so kind to guide me through the process since I’m in a difficult position. I would appreciate it more than you could understand. Thank you
  • Can’t print from iPhone 12 Nov 8, 2020

    By sha-BLAM
    This app was functional on the iPhone 7 I had. The only issue was I wish I could print directly from gmail attachments but I have to pull everything into google drive to print. If there’s a way to print through gmail and I missed it...then I think it should be easier to figure out how to print from gmail so that’s still an issue to me. Beyond this though, I am now on an iPhone 12 and this app is basically useless. It’s connected to the printer but every time I try to print I get an error message telling me there’s something wrong with my internet connection. This is the only thing on my phone where I have trouble with the “internet” so I’m positive it’s not my internet connection. I switched back to my iPhone 7 to try it out and was able to print just fine. The support experience through the app is terrible, so that’s why I’m writing a review here. If whatever bug with the app on iPhone 12 is resolved, I’ll adjust my review but for now this app is totally useless to me and I can’t print anything.
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    HP Smart is a waste of time! Oct 31, 2021

    By Barbara Coker
    Movers lost my old HP 4600. Sigh. So purchased an HP4158e. Trying to just find a button to scan to my laptop. Nope. Forced to go to the laptop to sign into HP smart for a simple scan! Returning this POS, and searching for a simple home printer with a simple Scan button, like my old 4600. Wish I could give is zero stars.
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    Very Useless............ Oct 25, 2021

    By Jean_luc Gaissad
    Too slow, never connect when you want to, why do you need to connect to internet to make your printer next to you to work, pointless.... rubish.........
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    The app is appalling definitely not smart Jul 15, 2021

    By Sarah-jayne Harrison
    You can scan....sometimes its hit and miss if it shows you a black screen or not. You can't edit scans at all anymore despite those and many other functions appearing in the side bar, it just crashes out if you try. This and for so many other reasons make it the least SMART app ever. They really shouldn't make claim to being smart, its the worst software i've ever used
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    The worst app ever! Still crashing on unreachable HP remote servers Jan 29, 2021

    By Marek Jindřich
    Who the hell in HP invented that all the scans are processed remotely in cloud and not on my computer?!!! It took 10 second on every click or move in the app that is being every time logging, registering and procesing somewhere in the cloud! What is the most frustrating after every and each scan 8 out of 10 cases lead to the error "error to process remote service. Aborting and crashing". HP servers remotely processing the scans in the cloud are all the time down or overheated and unreachable.
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    Useless app and printer Jan 27, 2021

    By flopy fratar
    useless app for useless printer, usually app is not working as it cant find the printer, scanning is impossible, as the app is saying printer is not available, even thou i just printed something. Waste of time and money with HP printers or scanners.
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    hp still in the 90s still using 80s software Jan 22, 2021

    By Dave C
    terrible cheap product that has the worst scanning app ive ever seen, wont autocrop your pics always scans upside down even with auto detect rightside on. uninstalled and put my cannon printer back will just buy some more ink instead as cannon scanning app is perfect
  • Nov 4, 2021

    By James Briano
    App takes over and crashes phone. Cannot locate files to print from Google Photos no matter how many times I re-add and confirm they are there. Frequently fails to connect to printer. Help section is predictably useless: Make sure your printer is plugged in; make sure your printer is turned on; that's all we got for you. They've managed to build an app that's somehow worse than the hardware. DO NOT BUY THIS PRINTER
  • Nov 11, 2021

    By John Smith
    Ridiculous and security/privacy issue laden software. Never trust any printer without an ethernet port. Forcing me to make an account to scan or do anything is insane and typical of today's world. This is my device now go away. I wish i would have read the fine print on this garbage but i needed a printer badly at the time so now i have to suffer endless advertising and errors.
  • Sleek but Awful Feb 4, 2021

    By saysay123456789010
    I logged in, which all on its own was not the best because multiple times it gave me an error message that was the equivalent of “something went wrong” without any explanation, after struggling with the app for 20min it finally connected at which point the instructions, which are repetitive and clear as mud, were to close the printer door which I did admittedly closed the wrong door and struggled for another 5 minutes. Finally, after going through all that the printer printed the first side of my sheet fine and then proceeded to print some sort of HP tester page on the other side (it held no information by the way) so I reprinted that sheet and moved on to the next which printed the first side fine but for the back side IT PRINTED IN TINY FONT I never figured out why, never changed the settings, never moved anything but the sheets and this happened twice then it printed the sheet right but was missing parts at the bottom so I tried again and yet again it printed in tiny font and then I ended up using 2 sheets of paper which for what ever reason worked and finally finished it up after and hour of struggle (this process started at 9:40 and ended at 11:10). I’ve struggled before with other hp stuff and the customer service are awful and I will NEVER be buying from these people again.
  • Nov 11, 2021

    By Cynthia I. Maddox
    Stinks. I've been using it for a year now and it worked OK till today. Today nothing is working right it taking forever to load up sessions expiring repeated logins. You screwed up your app. Since this is the only way I have to print certain things and to fax things I am not happy. This is my fourth HP printer and with each one I've had problems. The last time I was going to buy a Canon but went with HP again. I am now rethinking that decision

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