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Houzz - Home Design & Remodel

Houzz - Home Design & Remodel

Houzz Inc.

Home Ideas | Renovation Advice | Local Pros. Go From Dream to Home with Houzz.

4.7 Ratings 687K+ Reviews 10M+ Downloads
Featured on What Science Says About Turning Your Home into a Haven

About Houzz - Home Design & Remodel

Home Ideas | Renovation Advice | Local Pros. Go From Dream to Home with Houzz.
see more about Houzz - Home Design & Remodel

Ratings & Reviews

4.7
687.0K+ Ratings
  1. 5
    84+%
  2. 4
    12+%
  3. 3
    2+%
  4. 2
    1+%
  5. 1
    2+%
  • Oct 28, 2020

    By Tia Sol
    What happened to the save option? For some reason this app has changed and when I click save it puts it in the wrong idea book rather than giving me a choice. When I try to correct it I get a search box instead of my list of idea books so I have to try to remember all the exact names of my ideabooks and then there is no confirmation that the idea has been moved. The same problem exists when I go to an ideabook and try to move a pic to the correct ideabook. It is frustrating!
    more
  • Couldn’t do it without you! Jan 20, 2020

    By SRLwee
    I have built many a house in the past thirty years. My how technology has changed and for the better too! I am building and designing a house with an architectural firm and construction company. Houzz has become invaluable! From my original designs saved in an “idea book” to answering questions, sourcing products, pricing and conversation staters! I bring my iPad open to Houzz to every design meeting since the project started a year ago. It is wonderful to be able to look up a design element, faucet, room configuration and have all that information available. Having Houzz has also helped with ambiguity since photos make understanding elements clear and easy. Here’s to Houzz and for making the project so much easier and fun!
    more
  • Oct 11, 2020

    By Jeremy Pinson
    I love Houzz but the relentless sharing prompts are ANNOYING. I don't want to share everything I save - there should be a way to disable this feature. Seriously, I have no ambition to share anything with anyone yet I'm constantly prompted to share it with others. Enough already... I hate this feature.
    more
  • Posting New Questions Oct 2, 2020

    By hogsareback
    The number one thing you can do to improve the user experience, especially new users, would be to make it easier to post a new question. I see this over and over in comments on your site and other search engines. This also goes for folks like me who do a lot of browsing but don’t post that often. I love HOUZZ and refer it often to my friends. Remodeled the entire interior of my house and thanks to your site, it’s beautiful. Now working on the exterior. The advice I’ve received has been invaluable. Kept me from making some major mistakes with my roof and exterior paint choices. In turn, my stress level is way down. For that, my husband thanks you too. I hope you take this feedback and move “Post new question on your home page”. Can you tell I worked for a top ten e-commerce site? Lol just trying to help.
    more
  • Photos and website Feb 1, 2019

    By mymyzimz
    Love the site for inspiration... I’m also happy with items that order from this site.... I was looking for a contractor to remodel my bathroom and came across Bliss Construction in Novi, Michigan, I received horrible service and an incomplete job. I tried to post a review on his houzz website and the review was blocked... why?... Also, the site crashes at least once a month, so you have to delete it and then upload it again, what a pain... So if you love beautiful photos and great articles, Houzz is for you... but also know, houzz will not allow you the opportunity to share any negative experience that you received from their advertisers... so all reviews are 1 sided....proceed at your our caution.
    more
  • Nov 3, 2020

    By Jan Olin
    Used to be a great tool! Something changed, and now I can only save pics to one idea book, and I have about a dozen projects I'm working on. Contacted houzz through the web site... No response. Really p!$$ed off!!
    more
  • Unresponsive Jun 5, 2020

    By WordLover2013
    We placed an order on May 17 and got a confirmation that it would be shipped by May 22 and delivered by May 30. We ordered from Houzz vs another vendor because we could get the merchandise so soon. There was no indication on website or in our confirmation that there may be COVID-19 related delays like some companies have posted on their sites. Our delivery date passed and on May 24 I emailed Houzz asking for a status. Auto response said a response may be delayed 4-5 days due to COVID-19. I tried calling and was on hold forever and hung up. 5 days passed and no return email so I emailed again on May 30, the day we were supposed to receive our order. I asked for an order cancellation. It is now June 4 and I’ve still not received an email response but noticed my credit card got billed. I didn’t receive an email notification saying my order had been shipped, though I was promised one in my order confirmation email. I logged into Houzz and sure enough my order finally updated to “shipped.” We tried calling and using chat function and those are no longer being manned. We requested an order cancellation again, this time on the website because that was now a selection on the page. Order says it will be here by 6/11, well past the date when we needed it and it was delivered after we asked for cancellation. It doesn’t appear they are manning email either. I will not be shopping with Houzz again.
    more
  • Oct 23, 2020

    By Gail DeLuca
    Not mobile friendly. I love this website on my laptop but when it comes to the mobile use I have to log out and log back in every single time I use the APP. Tech suggested I uninstall and reload. That did not help. Just not very convenient to use on the go.
    more
  • Not for custom furniture builders Sep 25, 2019

    By rjhammy
    As a pro I spent $1200, I have 11 five star reviews, I’ve been in my field for 14 years and I received zero referrals from houzz. As a custom furniture builder houzz was a complete waste of money. I talked to other professionals in my area and they all agreed. None of them received referrals from houzz even though houzz assured me that they had. I’m sure it works for someone, but if you’re a craftsman don’t spend your money on this platform. I cannot recommend this to anyone unless you’re a consumer organizing and getting ideas. Also, contacting customer support trying to cancel my account I kept getting ghosted. They ignored my calls and emails. Winston was extremely unhelpful. I finally had to call my bank and explain how they were not living up to their side of the contract. Ended up getting some money back because others had this same experience. They finally contacted me and tried to send me to their collections 😂😂😂😂 once I explained the situation they left me alone. Horrible experience all around for an app I was really excited about.
    more
  • WORST COMPANY, DO NOT SIGN UP WITH THEM Nov 19, 2019

    By AwesomeArchitect
    I have not received a single lead since the beginning of the service (in nearly 5 months), as opposed to what HOUZZ promised that there will be many “lead projects” they will send me every week. HOUZZ is absolutely the worst company, a total fraud company with very very poor customer service and all their representatives are liars and only good until signing up for the service the very first day. I did not even heard back from them the second day I paid $1188 to this company for their yearly membership that they called me strategically and tricked me to sign up for, until I had to reach out to them again myself a month later. This shows how terrible your company really is. I will make sure to inform all architects and other people in the building industry that I know to not sign up for any services with you, and I know a lot of them. I will share my horrible experience on all media platforms. With no regard or respect for a BS company and people like you. Remember that there is no difference between a thief stealing $1188 from me and you.
    more
  1. In the mood to get creative? Spend hours browsing more than 14 million high-resolution photos of home interiors and exteriors. Inspiration galore
  2. Use unique Sketch feature to note and draw directly on house photos and design ideas, then share with friends, family, and home professionals
  3. Locate and hire from a network of over 1,500,000 active home improvement specialists, including interior decorators, architects, contractors, and more

Reviewed by Laura S on December 13, 2017

  • Couldn’t do it without you! Jan 20, 2020

    By SRLwee
    I have built many a house in the past thirty years. My how technology has changed and for the better too! I am building and designing a house with an architectural firm and construction company. Houzz has become invaluable! From my original designs saved in an “idea book” to answering questions, sourcing products, pricing and conversation staters! I bring my iPad open to Houzz to every design meeting since the project started a year ago. It is wonderful to be able to look up a design element, faucet, room configuration and have all that information available. Having Houzz has also helped with ambiguity since photos make understanding elements clear and easy. Here’s to Houzz and for making the project so much easier and fun!
    more
  • Photos and website Feb 1, 2019

    By mymyzimz
    Love the site for inspiration... I’m also happy with items that order from this site.... I was looking for a contractor to remodel my bathroom and came across Bliss Construction in Novi, Michigan, I received horrible service and an incomplete job. I tried to post a review on his houzz website and the review was blocked... why?... Also, the site crashes at least once a month, so you have to delete it and then upload it again, what a pain... So if you love beautiful photos and great articles, Houzz is for you... but also know, houzz will not allow you the opportunity to share any negative experience that you received from their advertisers... so all reviews are 1 sided....proceed at your our caution.
    more
  • Nov 21, 2020

    By Hatch KD
    Great articles. Photography is top-notch.
    more
  • My money was stolen Aug 28, 2019

    By Jikum
    I bought I light fixture from SHOPFREELY on Houzz that cost $319 dollars I told them I wanted a refund on the item they asked if I wanted to get $114 and keep the fixture or get my refund, I ask for my refund and this Devin person all of a sudden starts talking and makes these empty promises to send me my return sheet so I can send the fixture back and I haven’t gotten a response back yet. I went to find the corporate number to find out that this place is a sham. Stealing money out of customers account. Hanging up on them and not responding to these issues. This is less than few days , it’s not even past the 30 day mark and I’m being ignored, I’ve taken pictures as proof if I need to take this further.
    more
  • Great app but updates not always for the best Feb 25, 2018

    By DebfromNoank
    I love many features of this app, but recent updates seem to have removed some of its most useful features. I use Houzz Ideabooks as a tool to help with remodeling and design ideas. The original app for years allowed the user to move photos around within each Ideabook, allowing one to compare a subset of ideas (e.g., compare bathtubs in an Ideabook on bathrooms) but that ability suddenly has vanished without warning, as has the ability to move from one Ideabook to another. This greatly diminishes the app’s usefulness. Help! Freezing the contents and placement of photos in Ideabooks is not a good idea. Thank you!
    more
  • Posting New Questions Oct 2, 2020

    By hogsareback
    The number one thing you can do to improve the user experience, especially new users, would be to make it easier to post a new question. I see this over and over in comments on your site and other search engines. This also goes for folks like me who do a lot of browsing but don’t post that often. I love HOUZZ and refer it often to my friends. Remodeled the entire interior of my house and thanks to your site, it’s beautiful. Now working on the exterior. The advice I’ve received has been invaluable. Kept me from making some major mistakes with my roof and exterior paint choices. In turn, my stress level is way down. For that, my husband thanks you too. I hope you take this feedback and move “Post new question on your home page”. Can you tell I worked for a top ten e-commerce site? Lol just trying to help.
    more
  • Excellent inspiration needs better product tags Sep 20, 2020

    By California DIYer
    Houzz is an excellent platform for finding inspiration for every room of your house. When looking to make updates or design choices I always go to Houzz first to get ideas on the latest trends. My only criticism is when I find an inspiration picture, frequently the items in the pictures are not tagged and you have to email the designer to find the product details. It’s unlikely that the designer will respond. Wish all items in the pictures were tagged or alternatives were offered. Still love the app!!
    more
  • Please Get Rid of the Auto “Scroll to Top” Jan 14, 2020

    By randallb18
    I love this app and have purchased a few items which are wonderful products, but with the latest update some genius thought it would be a good idea when shopping for items that when you tap or swipe back to the product list that it should automatically scroll all the way back to the top of the list. It’s infuriating and moronic UX design, especially when users can’t turn it off. Forced navigation is never a good idea. Please get rid of it and instead have a back to top link.
    more
  • Great for Ideas but new bugs! Nov 23, 2019

    By Stickmom
    I’ve enjoyed saving ideas on Houzz for several years. I relied on it when I re-did my backyard and to get decorating inspiration. I’ve recently gone back on and started idea books for two upcoming projects. Unfortunately a recent update has made it impossible to log on to a Houzz from my devices, though the account and ideabooks are visible on my computer! Please fix this bug!
    more
  • Annoying back button Feb 5, 2020

    By BellaRR04
    LOVE Houzz! I’ve wasted (um, really enjoyed!!) many hours, perusing and dreaming and shopping on Houzz. The one flaw that really bugs me about the app is part of the shop feature. When shopping for product, specifically rugs, every time I took a closer at an item when I would back out, the app would take me all the way back to the very beginning of the list. Super frustrating and inefficient.
    more
  • Oct 28, 2020

    By Tia Sol
    What happened to the save option? For some reason this app has changed and when I click save it puts it in the wrong idea book rather than giving me a choice. When I try to correct it I get a search box instead of my list of idea books so I have to try to remember all the exact names of my ideabooks and then there is no confirmation that the idea has been moved. The same problem exists when I go to an ideabook and try to move a pic to the correct ideabook. It is frustrating!
    more
  • Oct 11, 2020

    By Jeremy Pinson
    I love Houzz but the relentless sharing prompts are ANNOYING. I don't want to share everything I save - there should be a way to disable this feature. Seriously, I have no ambition to share anything with anyone yet I'm constantly prompted to share it with others. Enough already... I hate this feature.
    more
  • Jul 30, 2020

    By Elizabeth Simpson
    This app is nice, BUT. It's so repetitive. I'm literally seeing the same photo one right after another. And here it comes again in three more. Also, why are you showing me photos I've already liked? Take those out of the mix. I'm also seeing almost all kitchens and bathrooms. I have to do a search to see anything else. Clean it up! I really want to love this.
    more
  • Recent updates ruined this app Dec 15, 2019

    By RedRyder60
    This is a fantastic app EXCEPT... updates have changed key features and now it’s a mess. Comments on stories are now listed “in reverse” so the most recent is first. That makes reading the narrative harder when participants are talking to each other. More annoying, the Notifications area doesn’t work on my iPad anymore. Just the notifications for stories, not discussions. If you’re invested in a DesignDilemma, you want to keep reading the narrative. The link never connects on my iPad -it does work on my desktop, which isn't helpful since I use my iPad more often to read Houzz in the morning with my coffee. Updates like these are often the demise of a great app, Houzz is a perfect example.
    more
  • Very Useful! Oct 2, 2020

    By bdymond1
    I really like this app in that it connects users with professionals and a crazy amount of design ideas. I’ve found several software bugs though and ones that have caused a bit of irritation. They include: (1) sluggish and unreliable image upload from iPhone and a completely disappearing text input field on iPad (including the photos not uploading whatsoever) - this all happens in the messaging screen when communicating with contractors, (2) repeated scrolling to the bottom of the ‘Contact Me’ screen while typing - this happens in split-screen mode on iPad, and (3) inability to bring up the login screen on iPhone after logging out - I inadvertently made two Houzz accounts (1 attached to Google and 1 attached to Apple) and when I logout of the my Houzz account that’s tied to my Apple account on iPhone, no login screen will come up to log in to another account. No matter how many times I tap login, nothing comes up —> this bug (#3) only happens on my iPhone. The login screen comes up every time on iPad after signing out.
    more
  • Oct 23, 2020

    By Gail DeLuca
    Not mobile friendly. I love this website on my laptop but when it comes to the mobile use I have to log out and log back in every single time I use the APP. Tech suggested I uninstall and reload. That did not help. Just not very convenient to use on the go.
    more
  • Nov 17, 2020

    By R H
    Clunky, counterintuitive, unnecessarily cumbersome and incredibly slow.
    more
  • Oct 7, 2020

    By suman h
    There used to be line drawing tool within the create page. Now you just have a free hand pencil tool,and an arrow tool. How should one draw a straight line then??! There's no eraser as well. Dissapointed.
    more
  • Great app, but updates have issues Nov 19, 2017

    By intensifi
    I’ve relied heavily on this app for inspiration for our remodel. However, recently the app has started behaving badly. When searching for a feature (say wainscoting), then trying to filter for the room, style, etc., the app forgets about the feature I’m searching for. It just shows all the rooms that meet the filter criteria. Also, when reviewing photos in search results, if I select to learn more about a photo, then close the photo details when I’m done, the app returns to the top of the search results, rather than the last photo viewed. If The search results have a few hundred photos, it’s extremely time consuming to try to figure out where I was. These bugs make the app significantly less useful. I’m starting to look for a replacement.
    more
  • Aug 10, 2020

    By Esther
    This app is extremely buggy. I've had repeated issues logging in and also when trying to leave a review for a service provider. Error messages don't make sense and aren't helpful when trying to troubleshoot in context. Please improve your QA.
    more
  • Nov 3, 2020

    By Jan Olin
    Used to be a great tool! Something changed, and now I can only save pics to one idea book, and I have about a dozen projects I'm working on. Contacted houzz through the web site... No response. Really p!$$ed off!!
    more
  • Unresponsive Jun 5, 2020

    By WordLover2013
    We placed an order on May 17 and got a confirmation that it would be shipped by May 22 and delivered by May 30. We ordered from Houzz vs another vendor because we could get the merchandise so soon. There was no indication on website or in our confirmation that there may be COVID-19 related delays like some companies have posted on their sites. Our delivery date passed and on May 24 I emailed Houzz asking for a status. Auto response said a response may be delayed 4-5 days due to COVID-19. I tried calling and was on hold forever and hung up. 5 days passed and no return email so I emailed again on May 30, the day we were supposed to receive our order. I asked for an order cancellation. It is now June 4 and I’ve still not received an email response but noticed my credit card got billed. I didn’t receive an email notification saying my order had been shipped, though I was promised one in my order confirmation email. I logged into Houzz and sure enough my order finally updated to “shipped.” We tried calling and using chat function and those are no longer being manned. We requested an order cancellation again, this time on the website because that was now a selection on the page. Order says it will be here by 6/11, well past the date when we needed it and it was delivered after we asked for cancellation. It doesn’t appear they are manning email either. I will not be shopping with Houzz again.
    more
  • Not for custom furniture builders Sep 25, 2019

    By rjhammy
    As a pro I spent $1200, I have 11 five star reviews, I’ve been in my field for 14 years and I received zero referrals from houzz. As a custom furniture builder houzz was a complete waste of money. I talked to other professionals in my area and they all agreed. None of them received referrals from houzz even though houzz assured me that they had. I’m sure it works for someone, but if you’re a craftsman don’t spend your money on this platform. I cannot recommend this to anyone unless you’re a consumer organizing and getting ideas. Also, contacting customer support trying to cancel my account I kept getting ghosted. They ignored my calls and emails. Winston was extremely unhelpful. I finally had to call my bank and explain how they were not living up to their side of the contract. Ended up getting some money back because others had this same experience. They finally contacted me and tried to send me to their collections 😂😂😂😂 once I explained the situation they left me alone. Horrible experience all around for an app I was really excited about.
    more
  • WORST COMPANY, DO NOT SIGN UP WITH THEM Nov 19, 2019

    By AwesomeArchitect
    I have not received a single lead since the beginning of the service (in nearly 5 months), as opposed to what HOUZZ promised that there will be many “lead projects” they will send me every week. HOUZZ is absolutely the worst company, a total fraud company with very very poor customer service and all their representatives are liars and only good until signing up for the service the very first day. I did not even heard back from them the second day I paid $1188 to this company for their yearly membership that they called me strategically and tricked me to sign up for, until I had to reach out to them again myself a month later. This shows how terrible your company really is. I will make sure to inform all architects and other people in the building industry that I know to not sign up for any services with you, and I know a lot of them. I will share my horrible experience on all media platforms. With no regard or respect for a BS company and people like you. Remember that there is no difference between a thief stealing $1188 from me and you.
    more
  • Sep 19, 2020

    By OO _Benedict
    App requests too much user data. They even sell your data for "commercial purposes" AR feature isn't even AR. It's just an image over the camera. It sucks. This is just a data stealer. AND WHY DON'T I HAVE AN OPTION TO DELETE MY DATA???!!!!!
    more

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