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Hotels.com: Travel Booking

Name: Hotels.com: Travel Booking
Rating: 4.7 (55887 reviews)

Hotels.com LP

Find the perfect place for your trip with last minute hotel & travel deals!

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4.7 Ratings 2M+ Reviews 10M+ Downloads

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If money isn’t an issue and you are trying to plan a nice vacation, Hotels.com can help you find a beautiful hotel or resort. No matter where you go in the world, you can look through 100s of hotels, so you can find one that will make your vacation amazing. more

by David
2 years ago
Expert

Best Hotel Booking Apps to Save Money 2021

We tested the most popular apps for lodging deals to see which saved the most money for quality weekend stays. Here's The Bottom Line.
more
Expert
1. Tonight’s Local Deals: take a moment to get away from it all with the night’s best deals from local hotels
2. Secret Prices give you instant savings of up to 50% off! Stay 10 nights and get your next night absolutely free
3. Super simple access: Create 1 account for all of your devices. Sign in 1X and you’ll always be logged in so you can view your bookings immediately
more
Never what you wanted Aug 24, 2019

By Pilot 25

I have used this app many times, and while one free night stay for every 10 nights of the hotels that are average together and dollar amount is pretty good, what isn’t good is how whatever you book can be changed through the system into something completely not what you’re looking for. Unfortunately you don’t find this out until you arrive and you can’t cancel. For instance I ask for a non-smoking one king bed and book that but yet can only get a double queen or double double bed room only. Or you order your room the way you think it should be and for some reason their system tells the hotel that you want and accessible room for someone who is handicapped. Got lots of problems when it comes to what you want and what the system tells the hotel you asked for. If you’re going to use this app when you book something call the hotel directly make sure you’re getting what you asked for and always make sure that you have a way to cancel your reservation my latest experience with this app has proven to be very extremely disappointing. Good luck to you guys out there! There’s not a whole lot better.. if there is, I’m open to a suggestion? Thanks again. more
Jul 24, 2022

By Steve Fuller

This app is great for booking hotels for pleasure or business, you get discounted rates and earning/using free nights is easy in or out of the country. Plus many of the hotels on the site give you the option to pay now or upon check out and the cancelation process seems well thought out (tough I've not needed to use it yet). The only change I'd like to see is the maximum occupancy number, depending on the state while some limit it to 4 or 5 per room others are higher, good for bigger families. more
EXPEDIA’S OFFSPRING May 28, 2020

By Sir SAGE

This is a good app. Of the many app options to make reservations for hotel stays, this is the app that I keep on the forefront. I like the idea of narrowing the availability of hotels down to the area that I’m located in & once the hotels are done for the area the app will begin to venture to the outskirts of your location. Any questions or concerns pertaining to the booking are included on attached pages like room facts, requirements, small secrets, etc. The only thing that’s missing per hotel page is the actual hotel phone number but that’s easy to find through your web browser. Overall I recommend the app to many of my friends. Customer service is good, the agents are patient & give their REAL names, & will stay on the line until all concerns are dealt with; they make sure you don’t hang up unhappy, for the most part. The things that are out of their control like deposit reimbursement, a manager or hotel staff that refuses to honor the booking, a hotel that has overbooked but it doesn’t show on the app, etc. is just that, out of their control. But that’s just 10% vs. 90% of the issues and concerns that they can control or change. more
May 28, 2022

By John Bos

After making a reservation, got a message saying Not Available I was billed anyway and is on my list of bookings. Hotel said it wasn't canceled. Made another reservation at the same hotel and now I have two reservations. I tried the help chat function in the app but it didn't recognize the conf number. No phone number to call. I have confirmation emails for both reservations. So now I have to just hope for the best or make a whole bunch of phone calls. This is unsettling. more
Customer care Jul 10, 2020

By HTo0190

I was just about to give up on this app completely! I stayed 10 nights, and was not able to get my stamps for any nights. However, I decided to call and no one was able to help me after constantly being hung up on. Then I decided to try the help chat and after an hour and a half of non stop transferring from one department to another. As well as constant disconnections I was just furious. Then finally, I was transferred to another agent Christine Joy C. it showed up as on our chat, and she literally fixed everything in under 10 min. I don’t see why any of the other multiple agents I spoke to prior was not able to do what she just did for me. No one was able to answer a simple question. Honestly a simple yes or no would have been suffice after an hour, but instead gave me the run around. I hate writing reviews, and truthfully I would have given this app and customer care a zero star rating if it was possible, but because I was actually grateful for her assistance I give you guys 5 stars and I will continue to book through this app for future endeavors. more
Jul 17, 2020

By Kimberly Lavin

I have saved money , and has a detailed description of each hotel. And earning points is easy . Most hotels, list parking but don't list their hotel fees. Earning a free night with the median, of how much each hotel stay costs. It's like frequent flyer miles!! It all adds up especially if you travel a lot. You pick where you would like to stay, cheaper than most apps, still learning and reading in between the lines. Very good app. more
Horrible customer service BEWARE Sep 22, 2020

By JS Taylor

I kept getting random emails saying that I had a reservation coming up in the very near future, could not figure out what it was referring to. Went to my mobile app under my bookings just to check, and this reservation is no where to be found. The email had a confirmation number and everytime I clicked on it, it took me straight to my bookings within the app. Still no reservation of the sort. So tried to use the chat option, and that was a disaster. Called customer service and it took 45 minutes before someone came on the line. I told the representative why I was calling, and she was apparently seeing the reservation on her end. She said do you want to cancel it, and I said yes, but I did not make it. She said I was still in the grace period and wouldn’t be charged. I told her I better not be charged and asked her multiple times how the reservation was placed and each time she ignored my question. I am very suspicious that someone may be making these reservations that people are unaware of, then their card gets charged. BEWARE!!! Very angry former customer more

Never what you wanted Aug 24, 2019

By Pilot 25

I have used this app many times, and while one free night stay for every 10 nights of the hotels that are average together and dollar amount is pretty good, what isn’t good is how whatever you book can be changed through the system into something completely not what you’re looking for. Unfortunately you don’t find this out until you arrive and you can’t cancel. For instance I ask for a non-smoking one king bed and book that but yet can only get a double queen or double double bed room only. Or you order your room the way you think it should be and for some reason their system tells the hotel that you want and accessible room for someone who is handicapped. Got lots of problems when it comes to what you want and what the system tells the hotel you asked for. If you’re going to use this app when you book something call the hotel directly make sure you’re getting what you asked for and always make sure that you have a way to cancel your reservation my latest experience with this app has proven to be very extremely disappointing. Good luck to you guys out there! There’s not a whole lot better.. if there is, I’m open to a suggestion? Thanks again. more
Jul 24, 2022

By Steve Fuller

This app is great for booking hotels for pleasure or business, you get discounted rates and earning/using free nights is easy in or out of the country. Plus many of the hotels on the site give you the option to pay now or upon check out and the cancelation process seems well thought out (tough I've not needed to use it yet). The only change I'd like to see is the maximum occupancy number, depending on the state while some limit it to 4 or 5 per room others are higher, good for bigger families. more
EXPEDIA’S OFFSPRING May 28, 2020

By Sir SAGE

This is a good app. Of the many app options to make reservations for hotel stays, this is the app that I keep on the forefront. I like the idea of narrowing the availability of hotels down to the area that I’m located in & once the hotels are done for the area the app will begin to venture to the outskirts of your location. Any questions or concerns pertaining to the booking are included on attached pages like room facts, requirements, small secrets, etc. The only thing that’s missing per hotel page is the actual hotel phone number but that’s easy to find through your web browser. Overall I recommend the app to many of my friends. Customer service is good, the agents are patient & give their REAL names, & will stay on the line until all concerns are dealt with; they make sure you don’t hang up unhappy, for the most part. The things that are out of their control like deposit reimbursement, a manager or hotel staff that refuses to honor the booking, a hotel that has overbooked but it doesn’t show on the app, etc. is just that, out of their control. But that’s just 10% vs. 90% of the issues and concerns that they can control or change. more
May 28, 2022

By John Bos

After making a reservation, got a message saying Not Available I was billed anyway and is on my list of bookings. Hotel said it wasn't canceled. Made another reservation at the same hotel and now I have two reservations. I tried the help chat function in the app but it didn't recognize the conf number. No phone number to call. I have confirmation emails for both reservations. So now I have to just hope for the best or make a whole bunch of phone calls. This is unsettling. more
Customer care Jul 10, 2020

By HTo0190

I was just about to give up on this app completely! I stayed 10 nights, and was not able to get my stamps for any nights. However, I decided to call and no one was able to help me after constantly being hung up on. Then I decided to try the help chat and after an hour and a half of non stop transferring from one department to another. As well as constant disconnections I was just furious. Then finally, I was transferred to another agent Christine Joy C. it showed up as on our chat, and she literally fixed everything in under 10 min. I don’t see why any of the other multiple agents I spoke to prior was not able to do what she just did for me. No one was able to answer a simple question. Honestly a simple yes or no would have been suffice after an hour, but instead gave me the run around. I hate writing reviews, and truthfully I would have given this app and customer care a zero star rating if it was possible, but because I was actually grateful for her assistance I give you guys 5 stars and I will continue to book through this app for future endeavors. more
Jul 17, 2020

By Kimberly Lavin

I have saved money , and has a detailed description of each hotel. And earning points is easy . Most hotels, list parking but don't list their hotel fees. Earning a free night with the median, of how much each hotel stay costs. It's like frequent flyer miles!! It all adds up especially if you travel a lot. You pick where you would like to stay, cheaper than most apps, still learning and reading in between the lines. Very good app. more
Horrible customer service BEWARE Sep 22, 2020

By JS Taylor

I kept getting random emails saying that I had a reservation coming up in the very near future, could not figure out what it was referring to. Went to my mobile app under my bookings just to check, and this reservation is no where to be found. The email had a confirmation number and everytime I clicked on it, it took me straight to my bookings within the app. Still no reservation of the sort. So tried to use the chat option, and that was a disaster. Called customer service and it took 45 minutes before someone came on the line. I told the representative why I was calling, and she was apparently seeing the reservation on her end. She said do you want to cancel it, and I said yes, but I did not make it. She said I was still in the grace period and wouldn’t be charged. I told her I better not be charged and asked her multiple times how the reservation was placed and each time she ignored my question. I am very suspicious that someone may be making these reservations that people are unaware of, then their card gets charged. BEWARE!!! Very angry former customer more
Sep 30, 2019

By A Google user

Easy to book and best prices. Also love the option of paying at property if I need to. Very easy to navigate and use. The only thing I wish was to have the ability to make and save changes to my profile on the app... unless I'm missing it. But currently can't delete old credit cards that have been saved. Otherwise, I only use the app to book my hotels. more
VERY TERRIBLE, NO GOOD, HORRIBLE CUSTOMER SERVICE Aug 8, 2022

By WhyINeedANicknames

The experiment was good at first, then I have to call in and change my staying days to later due to travel issues. I call CS, waited for an hour or so to change my booking days. They said everything is gone thru and I was all set. Until the days before my staying, I call the hotel and they said there no booking or reservations under my name’s. I contact CS again, they said they’ll contact the hotel and solve my situation and call the hotel back to confirm later. I call the hotel again, there NOTHING under my names. I’ll started getting frustrated because I’ll already paid and the price was not cheap. I’ll contact them 2 more times and every time they said it will sorted out. NOTHING WAS SOLVED. I get extremely frustrated then I meet Yashna. This 5* is for her. SHE IS THE ONLY HELFUL AGENTS FOR THIS WHOLE APP. Instead of saying things like it’s will sorted out, just waited for a bit, bla bla bla…. She FOUND the problem and FIX IT. Anw, I spend too much time and too much stress using this app. Bye. This 5 stars is for Yashna. more
Sep 18, 2019

By A Google user

Pretty easy to use except when you search and move the map, then press list... The list shows all the hotel listings from the initial search. You need to then click through each hotel on the map if you want to use the map. Good, user friendly app for the most part. It's helpful that they include the hotel's stars and guest reviews. I also don't like that they either let you redeem a discount they offer you like for using the app, but you can't collect nights -company fault not app more

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Jul 8, 2021

By Preston Scott

This is a unnecessarily frustrating and bad app with so much potential. They have to insure reservations/bookings show up on the app. They often don't. Then, when you call you have to have your booking number to deal with it, but you have to secure it via email. However, you cannot punch that I to the phone fast enough before getting disconnected. Horrible and it has remained unchanged for years. I am over it and migrating elsewhere. more
Run Apr 25, 2018

By yook

Trying to talk to customer service has been the worst experience I’ve ever had with a company. I called in four separate times because twice the agent hung up on me when they didn’t understand my question instead of just telling me they didn’t know, after taking several minutes for me to have to spell out my email. The third time the girl had someone in the background telling her how to reply to me (I’m assuming she was in training) but then she said she needed my user ID, and when I asked where I could find that on either the app or website they couldn’t tell me. I said “okay, well that’s no problem but can you just tell me if it’s possible to get instant gold status like you advertise online?” I was told they could not answer that question for security reasons...lol!!! The fourth time I called and asked how to get instant gold status the guy responded with variations of “Do you need to book a hotel?” ????? Will never book another hotel through this company because I can only imagine the nightmare of calling in if something went wrong. Do yourself a huge favor and book through the major chains’ apps, as they will always be cheaper. The only way apps like this or Expedia is cheaper is on local, non-chain places. more
Feb 13, 2021

By Eddie Hammond

Very unhappy with the app after using for years. I booked a stay using a free night...unable to screenshot due to security reasons. A couple of days later I noticed I had been charged full price. Was told I booked under guest and was not logged in and couldn't have used reward. I saw everything in the screen right up to submit. I had to cancel that booking and redo (not my fault). When I re booked the price had gone up $10 a night. I am livid. Be careful if you use this app. more
Liars. Cheats. Do not book with these people. Go direct to the hotel. Apr 26, 2020

By DaveTrish

If you ever try to cancel a reservation or change it to one less day, good luck! The ladies in the Philippines will try to wear you down with phones they claim don’t work and they will insist that they must waste the poor front desk person’s time to “approve” a refund. Then after they spend hours of your time saying they can’t refund your money, they will finally get a hold of the front desk (most likely only if you are there to personally watch the front desk person receive the call). Then they will have their “approval” but they will tell you that you need to call back the next morning to get your refund. You will spend hours and your blood will boil because you can’t believe they think they can get away with such poor service. This is false economy at its best. Don’t get sucked into their scam if you value your time more than about $1/hour. Someone should file a class action lawsuit against these practices, but where? Who knows where these people operate from. They refuse to say where they are headquartered. Sleazy internet company b.s. Apple should require a physical address or not publish their app, IMHO. more
Horrible service! Nov 20, 2020

By appalled ex customer

I am a gold member and I’ve rented hundreds of hotels through this app but when I rent a hotel room off of their app that has lost their business license due to prostitution and I request a refund because I was not able to even stay the night there and had to book another room and their records can verify this they told me that they had to speak to the people at the hotel room before they could grant me a refund. Funny thing is they’re never going to get a hold of them because like I said above the hotel has been shut down and has lost their business license .For this I would give them zero stars if that was even an option, the responses I get in my emails make me wonder about the intelligence of the people who typed them. I’ve told them numerous times that the hotel is not going to answer the phone because they are out of business and they still tell me that they have to speak to somebody at the hotel room to refund my money I would’ve been better off setting my money on fire and watching a burn. Anybody that sees this review believe what I say and do not use this app. Jared Fronek Hall of Fame Moving more
Disappointing app Dec 28, 2019

By Caji1989

I used this app to book an appointment with Hilton in Orlando and it went through. However I could not find this reservation in my app regardless of signing in and out multiple times. I could see all my previous reservation and cancelled reservations but just not this one. I could not cancel this reservation on the app at all. When I tried to browse through the email list to find the reservation information, I found my email was completely filled with this app’s advertisement and the useful information was overwhelmed. It was until the last day did I finally receive the confirmation saying that I have an appointment on the next day. I called their costumer service for 3 hours and they determined that not being able to see the reservation on my app is not their problem and processed my cancellation with a full charge of the booking. They agreed to give me an explanation but later on just told me that they cannot help me further with vague words and prevarications. There was not even a promise to improve the mobile app to avoid this kind of issue. Their attitudes are truly unhelpful and disappointing. I will never use this app again. more
Worst add a customer service Jan 15, 2021

By Lanoshah

I have never seen the worst customer service like this!!! I have booked a room on January 14 till January 15 by mistake I wanted to book my room on January 15 till January 16 the minute that I made my mistake I called and asked to change the date just for an extra 24 hour which will be January 15 to January 16!! I called about 3-4 times and they keep telling me to wait and wait and wait and then when I fed up I called the last time and then at the end they tell me that you will need to book another room in FULL price because we can’t change the dates for you even if it was just for the extra day..!!!!!!!! This is the most ridiculous I have ever seen like this before. I’m never coming back ever again or dealing with this app again!! I DO NOT recommend this app to nobody because they just take their money and go they don’t care about any situation or whatever cost.. I am highly disappointed I have been with this ad for years and just for an extra day they couldn’t change the date and wanted me to pay a whole Nother price for no reason. more
Oct 21, 2018

By A Google user

Current version has problems. There is no ability to sort, filter, or go to map. It's at the bottom, but when one scrolls down to tap it, it is replaced by more hotels. To the sort, filter, and map functions can't be chosen. That makes the app useless. Better to just use Google to book more
Horrible Dec 12, 2018

By Daykd90

I had reserved a room for 2 nights, just in case I needed the 2nd night. It is currently 10 days until check in. Tried to modify it on the website, I couldn’t because there was no room available. Umm, what? Called and I talked to someone. She stated that there were no rooms available to make the change. I wasn’t trying to add a room or a night. I was trying to get rid of one. She offered to call the hotel to see if they could modify the reservation. She came back on the line to tell me that they were unable to change it. Something wasn’t sitting right. She kept wanting me to either change hotels or cancel my entire reservation. I ended up calling the hotel directly and spoke to the same woman that the woman from hotels spoke to. She immediately told me that there were rooms available and that she could have changed the status. I ended up directly booking with the hotel, for less money than through hotels, and canceling my booking through hotels. I’m sorry, but I am not going to pay an extra $250 because hotels didn’t want to help. Awful customer service!!!! Will not be using again! more
Jul 12, 2019

By A Google user

Have booked a number of hotels through this app, had issues previously with the service, but now that they charge a higher rate for a room type that magically becomes "the same price" (prices and availability subject to change) when that room type isn't delivered (so they don't have to compensate you)...I just can't continue to support them. Learned my lesson. more

See all negative reviews

Community
If money isn’t an issue and you are trying to plan a nice vacation, Hotels.com can help you find a beautiful hotel or resort. No matter where you go in the world, you can look through 100s of hotels, so you can find one that will make your vacation amazing. more

by David
2 years ago

See All Community Reviews

Expert

Best Hotel Booking Apps to Save Money 2021

We tested the most popular apps for lodging deals to see which saved the most money for quality weekend stays. Here's The Bottom Line.
more
Expert
1. Tonight’s Local Deals: take a moment to get away from it all with the night’s best deals from local hotels
2. Secret Prices give you instant savings of up to 50% off! Stay 10 nights and get your next night absolutely free
3. Super simple access: Create 1 account for all of your devices. Sign in 1X and you’ll always be logged in so you can view your bookings immediately
more

See All Expert Reviews

Never what you wanted Aug 24, 2019

By Pilot 25

I have used this app many times, and while one free night stay for every 10 nights of the hotels that are average together and dollar amount is pretty good, what isn’t good is how whatever you book can be changed through the system into something completely not what you’re looking for. Unfortunately you don’t find this out until you arrive and you can’t cancel. For instance I ask for a non-smoking one king bed and book that but yet can only get a double queen or double double bed room only. Or you order your room the way you think it should be and for some reason their system tells the hotel that you want and accessible room for someone who is handicapped. Got lots of problems when it comes to what you want and what the system tells the hotel you asked for. If you’re going to use this app when you book something call the hotel directly make sure you’re getting what you asked for and always make sure that you have a way to cancel your reservation my latest experience with this app has proven to be very extremely disappointing. Good luck to you guys out there! There’s not a whole lot better.. if there is, I’m open to a suggestion? Thanks again. more
Jul 24, 2022

By Steve Fuller

This app is great for booking hotels for pleasure or business, you get discounted rates and earning/using free nights is easy in or out of the country. Plus many of the hotels on the site give you the option to pay now or upon check out and the cancelation process seems well thought out (tough I've not needed to use it yet). The only change I'd like to see is the maximum occupancy number, depending on the state while some limit it to 4 or 5 per room others are higher, good for bigger families. more
EXPEDIA’S OFFSPRING May 28, 2020

By Sir SAGE

This is a good app. Of the many app options to make reservations for hotel stays, this is the app that I keep on the forefront. I like the idea of narrowing the availability of hotels down to the area that I’m located in & once the hotels are done for the area the app will begin to venture to the outskirts of your location. Any questions or concerns pertaining to the booking are included on attached pages like room facts, requirements, small secrets, etc. The only thing that’s missing per hotel page is the actual hotel phone number but that’s easy to find through your web browser. Overall I recommend the app to many of my friends. Customer service is good, the agents are patient & give their REAL names, & will stay on the line until all concerns are dealt with; they make sure you don’t hang up unhappy, for the most part. The things that are out of their control like deposit reimbursement, a manager or hotel staff that refuses to honor the booking, a hotel that has overbooked but it doesn’t show on the app, etc. is just that, out of their control. But that’s just 10% vs. 90% of the issues and concerns that they can control or change. more
Customer care Jul 10, 2020

By HTo0190

I was just about to give up on this app completely! I stayed 10 nights, and was not able to get my stamps for any nights. However, I decided to call and no one was able to help me after constantly being hung up on. Then I decided to try the help chat and after an hour and a half of non stop transferring from one department to another. As well as constant disconnections I was just furious. Then finally, I was transferred to another agent Christine Joy C. it showed up as on our chat, and she literally fixed everything in under 10 min. I don’t see why any of the other multiple agents I spoke to prior was not able to do what she just did for me. No one was able to answer a simple question. Honestly a simple yes or no would have been suffice after an hour, but instead gave me the run around. I hate writing reviews, and truthfully I would have given this app and customer care a zero star rating if it was possible, but because I was actually grateful for her assistance I give you guys 5 stars and I will continue to book through this app for future endeavors. more
Jul 17, 2020

By Kimberly Lavin

I have saved money , and has a detailed description of each hotel. And earning points is easy . Most hotels, list parking but don't list their hotel fees. Earning a free night with the median, of how much each hotel stay costs. It's like frequent flyer miles!! It all adds up especially if you travel a lot. You pick where you would like to stay, cheaper than most apps, still learning and reading in between the lines. Very good app. more
VERY TERRIBLE, NO GOOD, HORRIBLE CUSTOMER SERVICE Aug 8, 2022

By WhyINeedANicknames

The experiment was good at first, then I have to call in and change my staying days to later due to travel issues. I call CS, waited for an hour or so to change my booking days. They said everything is gone thru and I was all set. Until the days before my staying, I call the hotel and they said there no booking or reservations under my name’s. I contact CS again, they said they’ll contact the hotel and solve my situation and call the hotel back to confirm later. I call the hotel again, there NOTHING under my names. I’ll started getting frustrated because I’ll already paid and the price was not cheap. I’ll contact them 2 more times and every time they said it will sorted out. NOTHING WAS SOLVED. I get extremely frustrated then I meet Yashna. This 5* is for her. SHE IS THE ONLY HELFUL AGENTS FOR THIS WHOLE APP. Instead of saying things like it’s will sorted out, just waited for a bit, bla bla bla…. She FOUND the problem and FIX IT. Anw, I spend too much time and too much stress using this app. Bye. This 5 stars is for Yashna. more
Not Helpful Sep 15, 2019

By DNVickster20

I booked with this site all of the time. Yesterday, we arrived at our “hotel” at 6pm and they had no clean rooms. They actually gave us keys to a room that was being used! They told us to come back in two hours! I called the 800 number for help and was treated horribly by Bella a manager. She was rude and would not help. I understand we had a non-refundable rate and we would have stayed at our accommodation if they would have had a room for us. But they did not even though they kept claiming they did! Pretty unacceptable, there’s like 100 other sites like this I could use, but I’ve always used this one because I have never had a problem. On hold for over twenty minutes just to get transferred to someone who was completely rude and unhelpful. I still would like my full refund. A definition of a reservation is you have a room waiting for you since we already paid. People were coming in after us getting cleaned rooms and no one would help us out! Absolutely unacceptable! more
Dec 5, 2018

By A Google user

This app is great for finding rooms at really reasonable prices. Plus it takes the check-in process very smooth. No problems with paying on line. Additionally if you decide to add a day or two onto your stay all you have to do is enter the dates and tap two different buttons and all is done. This app removes the endless interactions with staff that are usually not prepared to answer the questions. more
Apr 13, 2019

By A Google user

Love the app. The problem I have is when I checked the app 3 days before our trip the room price for are dates dropped over $20.00 and there is no way to get the lower rate. We booked early like your app stated to save more, and we are paying more then the price on the app now for the same dates. There is no way to get the lower rate. Seems unfair that we booked so far in advance and have to pay more. We contacted the hotel and they said they would cancel & rebook but it would cost $70.00????? more
Customer service is horrible Aug 22, 2021

By bartt clay you all lie

They do a bait and switch they give you codes for extra stamps that you won’t get instead there system conveniently don’t show something that you know you did gold membership also a lie you never get the perks they say you will and when it’s something simple to fix they give you the run around so after many years of using the service and average 150 ish nights a year I will book one more night through them to get my free night which I should have already had then I will no longer use them or their parent company Expedia and I think the only way to stop these crooks these liars is by boycotting there services until they realize that the customer is what keeps them relevant DO NOT USE THEM THEY WILL CHEAT YOU IN THE END AND THEN ACT LIKE YOU DONT KNOW WHAT YOU DID. Oh the offer you a coupon for garbage because no place I stayed ever full filled the perks they claim you will get more

See all 5 reviews

Horrible customer service BEWARE Sep 22, 2020

By JS Taylor

I kept getting random emails saying that I had a reservation coming up in the very near future, could not figure out what it was referring to. Went to my mobile app under my bookings just to check, and this reservation is no where to be found. The email had a confirmation number and everytime I clicked on it, it took me straight to my bookings within the app. Still no reservation of the sort. So tried to use the chat option, and that was a disaster. Called customer service and it took 45 minutes before someone came on the line. I told the representative why I was calling, and she was apparently seeing the reservation on her end. She said do you want to cancel it, and I said yes, but I did not make it. She said I was still in the grace period and wouldn’t be charged. I told her I better not be charged and asked her multiple times how the reservation was placed and each time she ignored my question. I am very suspicious that someone may be making these reservations that people are unaware of, then their card gets charged. BEWARE!!! Very angry former customer more
Sep 30, 2019

By A Google user

Easy to book and best prices. Also love the option of paying at property if I need to. Very easy to navigate and use. The only thing I wish was to have the ability to make and save changes to my profile on the app... unless I'm missing it. But currently can't delete old credit cards that have been saved. Otherwise, I only use the app to book my hotels. more
Sep 18, 2019

By A Google user

Pretty easy to use except when you search and move the map, then press list... The list shows all the hotel listings from the initial search. You need to then click through each hotel on the map if you want to use the map. Good, user friendly app for the most part. It's helpful that they include the hotel's stars and guest reviews. I also don't like that they either let you redeem a discount they offer you like for using the app, but you can't collect nights -company fault not app more
Feb 16, 2020

By A Google user

Excellent app that functions well. Great deals on rooms, and the filters make it easy to find exactly what we need. The only complaint I have is the nonrefundable deals. I understand that the low price is in exchange for a guaranteed payout for the hotel, but it would be helpful if maybe you could have up to 3 days ahead to cancel. That way, the hotel wouldn't have a last minute cancellation, but we'd still have flexibility in case plans changed. Cheers! more
Mar 20, 2021

By Johnny Harris

Reservations are not reliable recently. I'm a long time user with gold status. The app is good and reward plan is great, but you will need to verify your reservations with the hotels you book. For some reason, 2 out of my last 6 bookings were not communicated accurately to the hotel and I ended not getting the room I paid for. Before this I've had great luck with the app and their service going back several years. Also their customer service is not too great. They don't seem very empowered more
Customer service is the worst, car below industry standard Jun 13, 2020

By angry baby god

Standards of the trade itself are not upheld and this leads to major stress attacks on body and beingness. Lack of respect and integrity for ones time. Uncaring. Will pass you off to another agent over and over until you give up your asking for a refund for a stay that was not completed due to hotel being unable to provide room that was a non smoking room. A stay where you did not stay. And, they’ll refuse to offer any kind of compensation for taking hours upon hours of your time. Or, they’ll off $10 when you were into communication repeating the issue over and over as they continue to pass you off and make you start again. This is an insult. It’s intentional and it’s force upon a being that doesn’t need the stress and damage to body and self. And, they don’t care. I do. Others do too. I’m not the only one frustrated and angry at their lack of proper customer support. 8 days and fight of 10 hours in having to get a refund for a stay where I was unable to stay. Something that could have been taken care of in a matter of minutes and the customer followed up with in a way that alleviates all the burden and responsibility that is not of the customer but for the “customer service” agent with the PAID job. Sad. more
Almost perfect Mar 14, 2021

By gramJBI

The app helps you find hotels at reason Able rates & makes reservations for you. However they get a commission that the hotel has to pay, they give you “stamps” they remove if you don’t make additional trips in a set periods. Also because of your reduced rate the hotel won’t give you other benefits or discounts full paying clients get. There is no provision on the website for making complaints about policies or service eXcept here. Air b&b or other reservation services may be better choices. They didn’t tell me that the hotel I made reservations with & paid for in advance was under construction until after I paid or that the advertisedrestaurant pool Exercise room & free breakfast weren’t available because of COVID 19 or construction. more
Over Hotels May 30, 2020

By jaredrockstar

I’ve never had such bad customer service. First, I booked thru the app, and the reservation never went to the hotel. When I got to the hotel, they couldn’t find the reservation. I decided to call Hotels to then wait on hold for 30 mins. Finally when someone picked up they agreed to call the hotel, and email them the confirmation. Too bad the customer service person did a terrible job at even sending the email, that initially never went thru. Finally once the email went thru, the front desk then needed to call another number for confirmation, which they were on hold for another thirty minutes. Did I forget my 9 year old is waiting with us??? Unacceptable service. more
Calm down on the push notifications! Aug 15, 2021

By ADCarlson

Overall the app is great and we use it frequently for reserving hotels. Taking a star away because after searching for a hotel but then deciding to reserve one, I’ve been getting reminder notifications at least once (sometimes twice) an hour for the last 2-3 days. This is ridiculous and I can’t find a way to get the app to stop suggesting hotels for that weekend. I finally had to just turn off all notifications for this app. I don’t remember this app doing this in the past… is this a new “feature”??? Annoy your customers with constant notifications hoping they’ll give you money to stop?! more
Gift cards Sep 16, 2019

By Steph_lynn76

Love the convenience of the app...and the savings I find...however if you have more than one gift card you can’t use them without combining them, and you have to call to get that done because the link on the app/website isn’t set up yet...you can’t check balances on the gift cards either...so if you don’t know exactly how much is on them, you lose what’s on them because they inactivate them when you call to combine...it really needs fixed so we can do it online...also more options to choose from..ie...bed size, gold/silver options, kitchen amenities...those would make the number that come up smaller so you would spend less time comparing and more time packing... more

See all 4 reviews

May 28, 2022

By John Bos

After making a reservation, got a message saying Not Available I was billed anyway and is on my list of bookings. Hotel said it wasn't canceled. Made another reservation at the same hotel and now I have two reservations. I tried the help chat function in the app but it didn't recognize the conf number. No phone number to call. I have confirmation emails for both reservations. So now I have to just hope for the best or make a whole bunch of phone calls. This is unsettling. more
Sep 3, 2021

By Stacie Tucker

Got a new phone and this version is very unstable. Keeps having connection issues when signal is fine and insists location permission is disabled when it's not. I can get search results, but the search sometimes fails, especially if I try to sort or filter them, and I'm sent back to the home screen. ☹️ Worked fine on my old S7 so... ¯\_(ツ)_/¯ Too bad, I really enjoyed using it to pick hotels. more
Update the App Jan 20, 2019

By A/V Tech Guy

You want people to right reviews as you request them quite frequently. It would be nice if the App does not reset in the middle of writing a review. I I leave the app to check a picture or to get/confirm a detail on my review everything O types and even the selections I made are all gone. This is very irritating and makes people not want to start over. You are actually causing people to not want to leave a review because all the details they have typed are lost. What happens when your 99% done giving a ton of detail and some one called you. All your hard work is now gone. Fixing this EXTREMELY IRRITATING problem should be addressed immediately. I even tried to make a review during down town when waiting to board, sitting on a train, etc and it would be nice for my info to remain so that I can review and continue later. Again everything disappears you really have to fix this problem. Trust me your rate of receiving reviews will go up substantially!!! more
Good app with potential Oct 9, 2020

By Pakitt

Updated on Oct. 9th, 2020: still to this day it is not possible to add a reservation to a calendar. Either from the app or the web portal. Is it that difficult to add a button that exports and ics file to add the reservation, check out/in Times to a calendar? I have used so far almost only the web portal, it is simply more practical due to the screen size (and I have an 8 plus..) Once a reservation is finished and confirmed it would be nice to have 1) the possibility to add the reservation to calendar, 2) the reservation page should be closed and return to the home page - which is quite important since the confirmation email doesn’t arrive immediately and if you leave the app and come back to it, it still shows the reservation page, with a not yet finished reservation. Moreover it would be nice if the search by looking at the map could be updated when the map is moved, so that one can check other neighborhoods in more detail or close-by suburban towns close to a big city. Essentially a “search here/nearby current location displayed” like Google maps offers. If these features were implemented, I would give it a 5 stars. And BTW: why not add Touch ID/Face ID login for added security (2 factor authentication is missing btw) and the possibility to pay with Apple Pay from within the app.... ;) more
Slipping backwards Jul 15, 2018

By Tntoofore

Have used this app in past with better results. Latest attempt found it reasonably easy to book and pay with Apple Pay, BUT, was unable to transfer the reservation ‘card’ into wallet even with multiple attempts. Called and was told it was because I hadn’t signed into app. (No problems in past and doubt I was signed in then.) Had reservation cancelled (As suggested) and rebooked after signing in, as suggested. Still unable to make transfer. So, now have part of reservations for upcoming trip in Wallet and part not, essentially defeating purpose of Wallet. Further, some of previous trip stays are in old results, but most not. Of reservations for upcoming trip made previously, none were listed in the app. When searched for, got very erratic results. It appears the app has been improved to the point it’s no good anymore. more
Great for basic functionality, but issues with chat Mar 6, 2019

By brydave

Booking and cancelling is easy, but trying to chat with their (very friendly and helpful) support team was difficult. When I left the app to check my confirmation number in my email everything reset and I lost my chat progress. After I went through the process of connecting to another support agent (with my confirmation numbered copied), I couldn’t paste it in the chat box. Also, sometimes the message box wouldn’t let me type anything, so I would have to hide the keyboard and reopen it to reply to a message. The main things I do in the app performed well, but when you already need support, every other little bump in the road seems 100x more annoying. more
Great until you cancel Mar 16, 2021

By LoveToTravel11

We’ve been using this app for the past 5-6 years and it’s great because it can accommodate our family of 5...most of the time. You have to pay real close attention, because many of the rooms they advertise as being for 5 people, don’t actually have sleeping space for 5 people. Traveling through Europe with this app was handy though and the hotels have always been as described. It seems to encounter technical errors for about 24 hours after you cancel a reservation. Very frustrating when all you want to do is change the hotel or the dates. Overall, a good app but they need to work out the kinks to get a couple more stars. more
Where are the HI Express’s? Jul 8, 2019

By Happy w/ Flint

We have always enjoyed this app and check it first for listings. However, on our trip that covered thirteen states this summer, we were never able to find a Holiday Inn Express. We always go with either those or Hampton Inn and Suites. We were able to find a few more nights with the “Hotels” app but there were a few nights when we couldn’t find any hotel that we knew was reliable - meaning clean with good beds so we ended up calling a few hotel chains directly when we were in a pinch. We still like the convenience of your app and so far will continue to check it first. But I thought you would want to be aware of what happened with our trip this year. more
Staying at Comfort Inn inTumwater Washington May 29, 2020

By hansensusanou812

This hotel I must say is one of the nicest hotels with woods surrounding it makes it very much private. The feeling of being safe is a no brainer I mean, let’s just say it’s very comfortable and mostly family like setting along with business setting too, we stayed in the room where there is a jet tub which was exceptional and the gentleman that helped my husband and I the two nights we did stay was very kind and eager to help us, even though he was busy with other guest and phone ringing he took care of us promptly along with showing patients and calmness which is all around a plus and those nights we stayed here were 05/27 to 05/28. I just wished we could have used the swimming facilities as the Covid-19 had managed to make it to where we could not take advantage of the luxuries of having that option along with no free breakfast will be served either. We hope next time we stay here the facilities will be to our advantage. Thank you so much And making us feel safe and comfortable At your hotel Sincerely, Eva and Dale Nelson more
Good but filter improvement needed Jun 27, 2022

By BusyMamma2018

We’ve used this app for a few years now for road trips and there’s a lot to like, but the filter settings could be much better. For example, if you’re allergic to dogs you want a hotel that does not allow pets and you can’t filter by that. That means you have to look at every single hotel in your results to see if it’s “pet friendly” and when comparing several options you end up opening listings multiple times. It ends up taking WAY longer to find the best choice than it would if you could search by No Pets Allowed and filter all those out up front. more

See all 3 reviews

Feb 13, 2021

By Eddie Hammond

Very unhappy with the app after using for years. I booked a stay using a free night...unable to screenshot due to security reasons. A couple of days later I noticed I had been charged full price. Was told I booked under guest and was not logged in and couldn't have used reward. I saw everything in the screen right up to submit. I had to cancel that booking and redo (not my fault). When I re booked the price had gone up $10 a night. I am livid. Be careful if you use this app. more
Frustrating!!! Jul 28, 2021

By Twisted30

I tried to book a room. I get to the payment and see there is now an option for Apple Pay... except it didn’t work, because my “shipping” address doesn’t match. So, I thought I needed to update my account. Can’t get directly to my account - had to back all the way out of the booking to get to my account. Turns out, there is no way to enter your physical address to the account! So they have Apple Pay option, which is impossible to use!!! So, I go through everything all over again to book the room and pay with card - that still works. But, you are on the page of booking confirmation and to get back to home, or anything else, you have to tap back... back, back, BACK AGAIN! Why?!? So then I go to send feedback... get half way through and there’s a pop-up to let me know the booking has been confirmed. Why?!? So, I click “ok” and it sends me back to home! Everything I typed into feedback is gone! WHO DESIGNED THIS APP?!?!?!? more
Not a very user friendly app Mar 5, 2020

By Mykellitt

Booked a room and then found another one further down in the app for a better price and closer to my destination, but can’t cancel the original booking in the app. So I booked a hotel room at 530 am and had to call at 1 pm that same day because it still had not updated in the app where I could cancel it, so I called in and had to be put on hold 3 times while they either waited for the system to find it or I had to verify my information multiple times and still be put on hold. Then to top it off, the guy wasn’t sure what to say or how to say it when he was explaining the refund when I hadn’t pairs for it and so I had to explain to him that I wasn’t getting a refund because I did not pay for it and chose to pay for the room when I checked in. Nevertheless, it was 23 minutes of my life I will never get back because the app won’t let you cancel. I thought this was 2020, but everyone acts like it is 1976. more
Disappointed Mar 10, 2020

By Dasmiami

Today I experienced poor quality using the app , and even worse with calling and talking with a customer service representative.. I was booking a $52 value per night stay at a hotel in Colombia ; while the app was “not working” gave me an error message and suggest me to wait 5 minutes or to call customer service, after 6 minutes not receiving any emails to confirm my booking when through, I called.. my surprise 12 minutes later is that the price of the exact same room when up from $52 to $61.. didn’t hold the price that I was trying to pay a few minutes earlier even that I mention I had a capture picture of the failed transaction on my phone.. didn’t offer I discount or to hold the original price , Simply I had to pay the new price and that’s it, deal with it. Today definitely not happy with the app or customer service. Very disappointed.. more
Over booking Feb 28, 2022

By evian naive

Usually this is my go to app. The last few weeks I’ve been having trouble making reservations and being signed out. I arrive at my destination yesterday after driving hours just to be told that this site over booked. There were a number of people (approximately 17) that had the same issues and we were all standing there with no place to stay. The property at Red Roof Inn Jacksonville/Orange Park did nothing to accommodate any of us. This is beyond ridiculous!! I need to be sure that my card had not been charged and I am requesting a free stay of my choice for the inconvenience!! I also should still receive my points, you sent me an email asking about checking in but I couldn’t check in!! Update your apps daily! Keep up with your number of booking and most importantly take care of your customers!!!! more
Luke warm, at best... Sep 11, 2019

By I am Liam's Mom

I don’t mind using this app to search for hotels. I actually like being able to see the pictures and read about the amenities. I also enjoy the ability to find deals. What I really dislike is that it NEVER retains my confirmed bookings! Even if I've booked a hotel and received the confirmation email, the app doesn’t retain this information, for some odd reason. It gives me this message: “We can’t find any bookings for you. If you think something is missing, tap ‘Find a booking.’” This is regardless of whether I try to search for “Upcoming Bookings;” or “Completed Bookings.” Then I must go through all the trouble to “Find a booking,” type in my last name; track down the confirmation number; enter it and search for the booking. Every. Time. This is despite the fact that I am signed in to the app. It’s EXCRUCIATING and extremely frustrating! WHY??!!! more
Search is bogus Dec 10, 2018

By Drgrasso

I spend a bunch of time in upstate and downstate New York. I use hotels because I like getting the free night every ten. And they keep me loyal because of it. But when I do a search on the app and find hotels, I am noticing I do not always get shown ALL of the possible hotels available. However, when I perform a google query for hotels near the same landmark, many more options appear. Then I think well they are just not listed on hotels. But then when I look, there it is along with all the others. And when I click through google on the hotels option, it brings me to my date and time for a closer hotel than the one I got handed when I did the search through the hotels app. Then stupid me I book it at hotels even though they did me wrong. This is the last time. If I get burned again, I am using my free night I earned and ditching hotels forever. more
Almost perfect butttt Jul 11, 2019

By Rick Bertino

Only two stars because of two things. They won’t let the app connect to their server using a vpn. Very baddd. They want us to disable our protection to use the app. Second, it seems that these guys book for foreign owners. Ran into a belligerent and rude one using this app and he verbally assaulted me. He almost didnt get to see the sun set. I was that upset. He was immediately rude and treated me as though he was doing me a favor at the front counter. He was a punk. Red Roof in. Springfield, MO. I filed a complaint with hotel dot com and cancelled the deal. They also acknowledged the cancellation and promptly refunded my money but for some reason they still thought I stayed at the Hotel. I was happy with their service until I got the notice that they still showed me staying there after I cancelled. So I’m confused. I did not stay there as I might have regretted it. So?? more
Borderline useless Aug 9, 2021

By nickname alread in use

My current bookings hardly ever show up in My Bookings so it’s pointless. Or if I have more than one booking coming up I’ll be lucky if one shows up. Making changes to bookings doesn’t work, even when it’s about reducing the amount of days, meaning rooms are available. Always some error to try later. It’s possible I may be able to get it done on the website, but then why have an app? The only benefit of using an app is to have quick access to bookings, which I doesn’t work, and to be able to make changes, which doesn’t work. If I have to make a call to get changes done I may as well just call to make the bookings as well. You don’t earn your percentage from the hotels that’s for sure. more
Great for booking Mar 12, 2020

By D2dur

Great for booking and finding deals but they are not transparent with the rewards system. After a booking in January I received an Email Informing if I left a review I’d received a bonus night reward. I did just that however you have to dig in your emails for the bonus night reward. I booked February entered the reward and then nothing happened so I called. Was told after my stay will receive credit. I stayed, received an email that I my bonus night put me over 10 stays and now I have a free night to use by Dec 31, 2020. Now March rolls around I book a 3-night stay and guess what, no free night in sight. And no mention of it in the app. It’s like it never existed. Why not just be transparent. I jumped over all your hoops and this is how you treat a longtime client. Over it. more

See all 2 reviews

Jul 8, 2021

By Preston Scott

This is a unnecessarily frustrating and bad app with so much potential. They have to insure reservations/bookings show up on the app. They often don't. Then, when you call you have to have your booking number to deal with it, but you have to secure it via email. However, you cannot punch that I to the phone fast enough before getting disconnected. Horrible and it has remained unchanged for years. I am over it and migrating elsewhere. more
Run Apr 25, 2018

By yook

Trying to talk to customer service has been the worst experience I’ve ever had with a company. I called in four separate times because twice the agent hung up on me when they didn’t understand my question instead of just telling me they didn’t know, after taking several minutes for me to have to spell out my email. The third time the girl had someone in the background telling her how to reply to me (I’m assuming she was in training) but then she said she needed my user ID, and when I asked where I could find that on either the app or website they couldn’t tell me. I said “okay, well that’s no problem but can you just tell me if it’s possible to get instant gold status like you advertise online?” I was told they could not answer that question for security reasons...lol!!! The fourth time I called and asked how to get instant gold status the guy responded with variations of “Do you need to book a hotel?” ????? Will never book another hotel through this company because I can only imagine the nightmare of calling in if something went wrong. Do yourself a huge favor and book through the major chains’ apps, as they will always be cheaper. The only way apps like this or Expedia is cheaper is on local, non-chain places. more
Liars. Cheats. Do not book with these people. Go direct to the hotel. Apr 26, 2020

By DaveTrish

If you ever try to cancel a reservation or change it to one less day, good luck! The ladies in the Philippines will try to wear you down with phones they claim don’t work and they will insist that they must waste the poor front desk person’s time to “approve” a refund. Then after they spend hours of your time saying they can’t refund your money, they will finally get a hold of the front desk (most likely only if you are there to personally watch the front desk person receive the call). Then they will have their “approval” but they will tell you that you need to call back the next morning to get your refund. You will spend hours and your blood will boil because you can’t believe they think they can get away with such poor service. This is false economy at its best. Don’t get sucked into their scam if you value your time more than about $1/hour. Someone should file a class action lawsuit against these practices, but where? Who knows where these people operate from. They refuse to say where they are headquartered. Sleazy internet company b.s. Apple should require a physical address or not publish their app, IMHO. more
Horrible service! Nov 20, 2020

By appalled ex customer

I am a gold member and I’ve rented hundreds of hotels through this app but when I rent a hotel room off of their app that has lost their business license due to prostitution and I request a refund because I was not able to even stay the night there and had to book another room and their records can verify this they told me that they had to speak to the people at the hotel room before they could grant me a refund. Funny thing is they’re never going to get a hold of them because like I said above the hotel has been shut down and has lost their business license .For this I would give them zero stars if that was even an option, the responses I get in my emails make me wonder about the intelligence of the people who typed them. I’ve told them numerous times that the hotel is not going to answer the phone because they are out of business and they still tell me that they have to speak to somebody at the hotel room to refund my money I would’ve been better off setting my money on fire and watching a burn. Anybody that sees this review believe what I say and do not use this app. Jared Fronek Hall of Fame Moving more
Disappointing app Dec 28, 2019

By Caji1989

I used this app to book an appointment with Hilton in Orlando and it went through. However I could not find this reservation in my app regardless of signing in and out multiple times. I could see all my previous reservation and cancelled reservations but just not this one. I could not cancel this reservation on the app at all. When I tried to browse through the email list to find the reservation information, I found my email was completely filled with this app’s advertisement and the useful information was overwhelmed. It was until the last day did I finally receive the confirmation saying that I have an appointment on the next day. I called their costumer service for 3 hours and they determined that not being able to see the reservation on my app is not their problem and processed my cancellation with a full charge of the booking. They agreed to give me an explanation but later on just told me that they cannot help me further with vague words and prevarications. There was not even a promise to improve the mobile app to avoid this kind of issue. Their attitudes are truly unhelpful and disappointing. I will never use this app again. more
Worst add a customer service Jan 15, 2021

By Lanoshah

I have never seen the worst customer service like this!!! I have booked a room on January 14 till January 15 by mistake I wanted to book my room on January 15 till January 16 the minute that I made my mistake I called and asked to change the date just for an extra 24 hour which will be January 15 to January 16!! I called about 3-4 times and they keep telling me to wait and wait and wait and then when I fed up I called the last time and then at the end they tell me that you will need to book another room in FULL price because we can’t change the dates for you even if it was just for the extra day..!!!!!!!! This is the most ridiculous I have ever seen like this before. I’m never coming back ever again or dealing with this app again!! I DO NOT recommend this app to nobody because they just take their money and go they don’t care about any situation or whatever cost.. I am highly disappointed I have been with this ad for years and just for an extra day they couldn’t change the date and wanted me to pay a whole Nother price for no reason. more
Oct 21, 2018

By A Google user

Current version has problems. There is no ability to sort, filter, or go to map. It's at the bottom, but when one scrolls down to tap it, it is replaced by more hotels. To the sort, filter, and map functions can't be chosen. That makes the app useless. Better to just use Google to book more
Horrible Dec 12, 2018

By Daykd90

I had reserved a room for 2 nights, just in case I needed the 2nd night. It is currently 10 days until check in. Tried to modify it on the website, I couldn’t because there was no room available. Umm, what? Called and I talked to someone. She stated that there were no rooms available to make the change. I wasn’t trying to add a room or a night. I was trying to get rid of one. She offered to call the hotel to see if they could modify the reservation. She came back on the line to tell me that they were unable to change it. Something wasn’t sitting right. She kept wanting me to either change hotels or cancel my entire reservation. I ended up calling the hotel directly and spoke to the same woman that the woman from hotels spoke to. She immediately told me that there were rooms available and that she could have changed the status. I ended up directly booking with the hotel, for less money than through hotels, and canceling my booking through hotels. I’m sorry, but I am not going to pay an extra $250 because hotels didn’t want to help. Awful customer service!!!! Will not be using again! more
Jul 12, 2019

By A Google user

Have booked a number of hotels through this app, had issues previously with the service, but now that they charge a higher rate for a room type that magically becomes "the same price" (prices and availability subject to change) when that room type isn't delivered (so they don't have to compensate you)...I just can't continue to support them. Learned my lesson. more
Jun 22, 2019

By A Google user

The content of the app is helpful and, when provided, you can see if the hotel you're looking to stay at is nice or not. Though most hotels don't provide very honest photos. Regardless, whoever designed or runs this app does not seem to understand that consecutive nights should be booked consecutively. When we arrived at our hotel the receptionist told us we had booked our nights seperate. We had to go back for new cards each day. Thank goodness we didn't also have to check in and out each day! more

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