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Hotel Craze™: Grand Hotel Cooking Game

Hotel Craze™: Grand Hotel Cooking Game

TECHVISION LIMITED

Frenzy hidden hotel, write doorman story. Play hotel mania & cooking madness!

4.6 Ratings 58K+ Reviews 1M+ Downloads

Ratings & Reviews

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  • img Community

    Velvet Snow Level 20 freezes. Jul 27, 2021

    By Lisa Kift
    Cannot pass level 20 on Velvet Snow as it freezes when customers are checking out. Re installed game to find all diamonds and bonuses earned missing from game. Played new section which levels increase with no going back if ads are watched. Got to level 22 & Ads Took me back to level 1. Very frustrating when all items collected have been lost. Developer does respond asking to contact via game app, but no further help or items restored even when screenshots are sent via email. Very annoying ….
  • Hotel Craze Feb 22, 2021

    By Jazzy's Pic
    Update: I posted a less than positive review of this game in the past. However, times and previous concerns have changed. Glitches have been addressed and the game is again one of the best. It is one of the best games to increase coins and diamonds in order to complete upgrades and get boosts without breaking the bank. Graphics have always been great. The levels are challenging without being frustrating. Don’t miss out so get the game now or again today❣️❤️❣️
  • Huge problem with events Apr 10, 2021

    By Katonica
    The app is fun and they have adjusted the difficulty so it is still difficult but not impossible to pass. It just may take a few tries. However the events are a problem. They only allow 2 hours to collect ingredients and that is simply not enough time. I play sporadically throughout the day and cannot immediately sit down with it and play for two hours straight. Also as I am progressing through a location it takes time to build up enough coins and diamonds to upgrade not to mention the time it takes for the upgrade to actually happen. I don’t understand why the ingredients and Easter eggs are not available at all locations either. That is the one thing that has put this app way above the other hotel apps is the fact you can keep playing locations that have been completed. I enjoy playing these other locations while I am waiting for the upgrades to happen in the newest location. It would make the events much more fun if the ingredients and event items could be found throughout all locations and that you would give the whole day to find them all instead of just two hours. I have not found all of the ingredients for the day yet. It’s just frustrating and takes the fun out of the game. I kind of want to stop playing it while the event is on just because it’s frustrating to know I cannot take part in the event for lack of ingredients.
  • Level Difficulty Jun 16, 2021

    By ThunderChed98
    I really do enjoy playing this game and I have played A LOT of it! However… the levels are basically impossible to beat unless you have power-ups and other things to help you out. I like a little bit of difficulty but not too much that I can’t even play the levels in order without spending gems to get power-ups. It is literally IMPOSSIBLE to beat levels without something to help you!!! And I don’t like that… I have got into the habit of replaying the first hotel map over… and over.. and over again to earn more gems. I replay that one over and over because it’s the easiest map. But, let me tell you, it takes FOREVER to earn enough gems to buy power-ups in this game!!!! And when you FINALLY have enough gems to buy a power-up, you only get a set of three. Once those are all used up, back to the grind we go… It’s pretty frustrating… Trust me. I would really enjoy even more of this game if the level difficulty wasn’t so frustratingly impossible… and I would be playing a whole lot more of this game than I already do now if they just took some time to tweak it. Just saying…
  • Jul 11, 2021

    By Rosie B
    I love this game, and have spent A LOT OF MONEY on ut, I play on 2 devices, but whenever I gat a call or message, and I pause the game to answer, I go back and get kicked out, this loses boosters that I've paid for, and I mean it's a lot of boosters, customer service is good, but this bug has to be fixed, its like pouring money down the drain, I also think the pets re both good and bad, yes you get some boosters, but not the decent ones you use a lot, and you have to spend so many gems on them
  • Jul 10, 2021

    By Crystal Dinsmore-Blanding
    I absolutely love the concept of the game. I also LOVE that you don't have to spend $$$$$ to upgrade the hotels or other items needed. You are awarded enough every 5 levels to upgrade the hotels and other items as needed.
  • Too Hard and Stingy May 20, 2021

    By C. Chen
    The level is too hard without using the booster to get through. With so many station to work with and only 1 person doing it seem ridiculous. Please make the level more fun to play and not stressful. You could adjust the level or add 1 more person that can run around. The gems needed to upgrade the facilities is an absurd amount of money. You need approximately 650 ish gem to level up all facilities in Crystal Palace, which is only one hotel. But you only get around 28-30 gem per day. More if you play to get the bonus but still its so little compare to what’s needed. I love the game and how its not too heavy and make my phone hot when playing it. Love how I can left the game anytime and pick it up where I left. So hard to find one this days. So this game have a lot of potential for me. Please make some improvement. The long period event is also fun cause it didn’t rush me. I don’t have time to care for short period event. So great job on the events.
  • Jul 13, 2021

    By Juli Dykes
    Update; I'm giving a better rating because glitches seem to be fixed however I can't give 5 stars because when I refuse to watch an ad for double coins I get a forced ad anyway with zero rewards and when I say yes to an ad I'll get 2 back to back very frequently. Even with this issue this is a really good game.
  • Jul 10, 2021

    By Tracy Strong
    Great game, I get a lot of enjoyment from this game, very challenging when you don't have the speed on, addictive, may have to stop playing awhile cause I spend too much money.
  • Entertaining but bad timing and glitching in game! Feb 8, 2021

    By eunicem21
    I agree with the person’s review that talked about the timing being bad in regards to the people waiting in line for a room. It’s not “challenging” but rather impossible to get past without using special power ups. Not just that, I’ve had it where everyone waiting in line for a room sat there to the point they all got angry and left and none of the guests left their rooms the entire time. Maybe there was a glitch or something but I took a screenshot to prove it. It’s sad because I used up so many of my power ups to try to keep them happy but it didn’t work out in the end and I still lost. Hopefully you guys can fix that because other than those problems, I really do like the game and I appreciate the challenge when it’s not made impossible to beat.
  • Hotel Craze Feb 22, 2021

    By Jazzy's Pic
    Update: I posted a less than positive review of this game in the past. However, times and previous concerns have changed. Glitches have been addressed and the game is again one of the best. It is one of the best games to increase coins and diamonds in order to complete upgrades and get boosts without breaking the bank. Graphics have always been great. The levels are challenging without being frustrating. Don’t miss out so get the game now or again today❣️❤️❣️
  • Huge problem with events Apr 10, 2021

    By Katonica
    The app is fun and they have adjusted the difficulty so it is still difficult but not impossible to pass. It just may take a few tries. However the events are a problem. They only allow 2 hours to collect ingredients and that is simply not enough time. I play sporadically throughout the day and cannot immediately sit down with it and play for two hours straight. Also as I am progressing through a location it takes time to build up enough coins and diamonds to upgrade not to mention the time it takes for the upgrade to actually happen. I don’t understand why the ingredients and Easter eggs are not available at all locations either. That is the one thing that has put this app way above the other hotel apps is the fact you can keep playing locations that have been completed. I enjoy playing these other locations while I am waiting for the upgrades to happen in the newest location. It would make the events much more fun if the ingredients and event items could be found throughout all locations and that you would give the whole day to find them all instead of just two hours. I have not found all of the ingredients for the day yet. It’s just frustrating and takes the fun out of the game. I kind of want to stop playing it while the event is on just because it’s frustrating to know I cannot take part in the event for lack of ingredients.
  • Level Difficulty Jun 16, 2021

    By ThunderChed98
    I really do enjoy playing this game and I have played A LOT of it! However… the levels are basically impossible to beat unless you have power-ups and other things to help you out. I like a little bit of difficulty but not too much that I can’t even play the levels in order without spending gems to get power-ups. It is literally IMPOSSIBLE to beat levels without something to help you!!! And I don’t like that… I have got into the habit of replaying the first hotel map over… and over.. and over again to earn more gems. I replay that one over and over because it’s the easiest map. But, let me tell you, it takes FOREVER to earn enough gems to buy power-ups in this game!!!! And when you FINALLY have enough gems to buy a power-up, you only get a set of three. Once those are all used up, back to the grind we go… It’s pretty frustrating… Trust me. I would really enjoy even more of this game if the level difficulty wasn’t so frustratingly impossible… and I would be playing a whole lot more of this game than I already do now if they just took some time to tweak it. Just saying…
  • Jul 11, 2021

    By Rosie B
    I love this game, and have spent A LOT OF MONEY on ut, I play on 2 devices, but whenever I gat a call or message, and I pause the game to answer, I go back and get kicked out, this loses boosters that I've paid for, and I mean it's a lot of boosters, customer service is good, but this bug has to be fixed, its like pouring money down the drain, I also think the pets re both good and bad, yes you get some boosters, but not the decent ones you use a lot, and you have to spend so many gems on them
  • Jul 10, 2021

    By Crystal Dinsmore-Blanding
    I absolutely love the concept of the game. I also LOVE that you don't have to spend $$$$$ to upgrade the hotels or other items needed. You are awarded enough every 5 levels to upgrade the hotels and other items as needed.
  • Too Hard and Stingy May 20, 2021

    By C. Chen
    The level is too hard without using the booster to get through. With so many station to work with and only 1 person doing it seem ridiculous. Please make the level more fun to play and not stressful. You could adjust the level or add 1 more person that can run around. The gems needed to upgrade the facilities is an absurd amount of money. You need approximately 650 ish gem to level up all facilities in Crystal Palace, which is only one hotel. But you only get around 28-30 gem per day. More if you play to get the bonus but still its so little compare to what’s needed. I love the game and how its not too heavy and make my phone hot when playing it. Love how I can left the game anytime and pick it up where I left. So hard to find one this days. So this game have a lot of potential for me. Please make some improvement. The long period event is also fun cause it didn’t rush me. I don’t have time to care for short period event. So great job on the events.
  • Jul 13, 2021

    By Juli Dykes
    Update; I'm giving a better rating because glitches seem to be fixed however I can't give 5 stars because when I refuse to watch an ad for double coins I get a forced ad anyway with zero rewards and when I say yes to an ad I'll get 2 back to back very frequently. Even with this issue this is a really good game.
  • Jul 10, 2021

    By Tracy Strong
    Great game, I get a lot of enjoyment from this game, very challenging when you don't have the speed on, addictive, may have to stop playing awhile cause I spend too much money.
  • Entertaining but bad timing and glitching in game! Feb 8, 2021

    By eunicem21
    I agree with the person’s review that talked about the timing being bad in regards to the people waiting in line for a room. It’s not “challenging” but rather impossible to get past without using special power ups. Not just that, I’ve had it where everyone waiting in line for a room sat there to the point they all got angry and left and none of the guests left their rooms the entire time. Maybe there was a glitch or something but I took a screenshot to prove it. It’s sad because I used up so many of my power ups to try to keep them happy but it didn’t work out in the end and I still lost. Hopefully you guys can fix that because other than those problems, I really do like the game and I appreciate the challenge when it’s not made impossible to beat.
  • Jul 11, 2021

    By emma t-l
    Brill game I enjoy playing sadly the game keeps freezing it decided to freeze whilst I had 15 minutes of free power ups I not only had to stop the game I had to restart my phone would think I should have been given those power ups back as a sorry for having a game glitch so bad that I lose the power ups that I won 🙄🙄
  • img Community

    Velvet Snow Level 20 freezes. Jul 27, 2021

    By Lisa Kift
    Cannot pass level 20 on Velvet Snow as it freezes when customers are checking out. Re installed game to find all diamonds and bonuses earned missing from game. Played new section which levels increase with no going back if ads are watched. Got to level 22 & Ads Took me back to level 1. Very frustrating when all items collected have been lost. Developer does respond asking to contact via game app, but no further help or items restored even when screenshots are sent via email. Very annoying ….
  • Jul 27, 2021

    By Purple Butterflies
    I like the game but it continuously freezes. Some of the levels are too challenging for the slow waiter and the rewards should be higher when completing a level. Update, lowering my rating from 3 to 1 because in the middle of a video the screen will go black which causes you to lose your game play and any boosts you're currently using. Fix this and compensate with game money or game diamonds or something that I can use during the game play for developer bugs.
  • Try a different game- this one isn’t worth it May 4, 2021

    By KWBPG
    You won’t be able to play without spending money. And I don’t mean a few bucks here and there. Realistically, you’ll have to buy boosts and gems consistently just to keep playing once you get to double-digit levels. It sucked the fun out of it completely, which is unfortunate because the game really was fun! And I actually don’t have a huge problem with spending money in games, I’m happy to do it for others if it’s worth it. However, the price for boosts and gems is too high for the amount you get, the free “rewards” are not very helpful, and honestly, all the other reviews are right- the timing of guests/orders is off. The developers seemed to have designed the game so you have to start spending money right away and frequently. ADVICE: Try a different hotel or cooking game, there are others that are a lot better. After less than a week, this game is unplayable without a 20 dollar gem pack that will only help you beat one level. You’ll have to spend more each level. If you’re going to spend money in a game, don’t waste it on this one. You’ll keep losing and the developers will keep winning your money.
  • Jul 24, 2021

    By Jodie Broncheau
    Great game at first. I mean it still is,but last 3-4 days it's glitching out on me. I've tried force stopping,shutting my phone off before play,,clearing the cache on game and phone,tried everything that's been suggested or googled and still is doing it. As soon as the guest start to come and I click on the room to take them to then it glitches out and goes to my home screen. Someone from game plz.contact me. Untill then only 1 star
  • Money Pit with lack of support May 16, 2021

    By Dutchie0521
    Totaled it up and realized I’ve spent $171 on this game in two months. Bought the $50 forever package to collect gems daily, only to run out of “hotel levels” and still waiting on the next one to open to be played. There’s 80 levels to each “hotel”. By level 40 you have all your upgrades so you spend the next 40 levels with nothing to do but be on repeat with no further upgrades available to equipment. Very seldom are there limited time extra adventures to be able to win upgrades or coins. My last straw is after already spending $150 on this game, I spend another $20 on the Sakura pass. I get a new phone, log into the game, and my Sakura levels were reset to zero, and my pass is gone. I reached out to support 4 days ago and all I keep getting is “connect it to facebook”. Despite me explaining that it is, and I have proof of purchase. Now the Sakura limited event is halfway over, I’m out even more money, and support hasn’t answered me back in two days. They’re more than happy to continue taking your money, but when it messes up, they don’t care. I went from super excited about this game to being livid and not even wanting to open it anymore.
  • Great game until.... Feb 26, 2021

    By amcda2zj
    I have loved this game until recently. I’m playing the Crystal Palace level and the levels are completing while I’m still serving guests. For example, I “lost” a level because I was $139 short of the goal. However, I was in the process of serving a lobster to a guest, which would have been $60, and had two guests to check out, which would have been $52 each. I would have won the level and exceeded the goal if the level had actually let me finish playing the round. However, the levels are ending saying that there are no more guests and that I haven’t hit the target. But not all of the guests have checked out - I’m still serving them!! I’ve contacted support twice and no resolution. It’s super frustrating to have a game set you up for failure when you should be winning. I hope they figure out what’s causing this and correct it soon. I’d be happy to revise my review at that time because I have thoroughly enjoyed this game up until now.
  • Jul 19, 2021

    By ankit sharma
    There is no option to share a video here, but you game hangs at my level ( as you can see my level) and it just stops in between. Please rectify this error I really want to play further.
  • Go download Grand Hotel Mania Feb 2, 2021

    By Anonymasaurus Rex
    It’s better balanced, has all the same ideas, and you won’t be waiting for people to order while customers at the reception are getting angry that you haven’t cleaned the still-full room. I think there’s some kind of bug on this game that stops people from ordering until you’ve completed some other action, like, way too often I’ve only gotten people to order after I check in the person I was hoping to have the room cleaned out for. Way too much time is spent waiting... and then you get punished for being too slow. And I don’t mean by suddenly having 6 orders to fill. I mean because it takes 4 seconds for people to order and the reception has a max patience of 4 seconds. That’s the definition of unbalanced. Seriously. I’m only playing this because I beat the other games. It’s not a difficulty or speed issue. It’s a balancing one.
  • Just deleted it May 18, 2021

    By Thijbfssrcbj
    Way too much time and actual money is needed to advance in this game. They even try to pull you back in by offering a pet to “help” you but the pet not only takes forever to recharge before you get a whole one min of the benefits, it often needs things like a bone or vet visit that costs 20-30 gems at a time. It’s not worth the hassle. Not only this, it has a glitch where it’ll say the daily reward is there, but then when I click it, it accuses me of adjusting time settings to get it. Sorry, I don’t have the time nor the desire to go that far for a whole $200 coins that are worthless without gems anyway. These guys need to get it together. Some levels are impossible to beat in the events like the Sakura festival without the power ups which cost, you guessed it, tons of gems!!! Good luck, you’re going to need it unless you’re willing to spend a hundred bucks for a few hours of game play.
  • Jul 11, 2021

    By Cynthia Wade- Crawford
    Like mot of your games if your a good player the game will CRASH and freeze trying to make you lose. You charge too MUCH MONEY for coins and Gems and Boosters. Then you STEAL them back Youll got quite a racket going at the exspense of the customers
  • img Community

    Velvet Snow Level 20 freezes. Jul 27, 2021

    By Lisa Kift
    Cannot pass level 20 on Velvet Snow as it freezes when customers are checking out. Re installed game to find all diamonds and bonuses earned missing from game. Played new section which levels increase with no going back if ads are watched. Got to level 22 & Ads Took me back to level 1. Very frustrating when all items collected have been lost. Developer does respond asking to contact via game app, but no further help or items restored even when screenshots are sent via email. Very annoying ….

No reviews available

  • Hotel Craze Feb 22, 2021

    By Jazzy's Pic
    Update: I posted a less than positive review of this game in the past. However, times and previous concerns have changed. Glitches have been addressed and the game is again one of the best. It is one of the best games to increase coins and diamonds in order to complete upgrades and get boosts without breaking the bank. Graphics have always been great. The levels are challenging without being frustrating. Don’t miss out so get the game now or again today❣️❤️❣️
  • Jul 10, 2021

    By Crystal Dinsmore-Blanding
    I absolutely love the concept of the game. I also LOVE that you don't have to spend $$$$$ to upgrade the hotels or other items needed. You are awarded enough every 5 levels to upgrade the hotels and other items as needed.
  • Jul 10, 2021

    By Bluu Waves
    Relaxing 😌 and enjoyable. At first you might think it's simple but the more levels you advance at the more complex it becomes
  • Jul 13, 2021

    By Bree Grier-Braddy
    Better graphics, better fluidity and better storyline than doorman. Enjoy passing the time while playing.
  • Jul 19, 2021

    By Patricia Alexander
    Love the game. It is interactive and keeps you occupied. Great graphics,great fun.
  • Super Fun May 28, 2021

    By megster2018
    This game is very entertaining. Each level is challenging, but not to the point where you are fed up of trying over and over again. Also, the ads aren’t fake, unlike most if these types if games. I would highly recommend this app to anyone who is looking for a cute, fun, entertaining game to play daily.
  • Jul 13, 2021

    By Juli Dykes
    Update; I'm giving a better rating because glitches seem to be fixed however I can't give 5 stars because when I refuse to watch an ad for double coins I get a forced ad anyway with zero rewards and when I say yes to an ad I'll get 2 back to back very frequently. Even with this issue this is a really good game.
  • Jul 10, 2021

    By Tracy Strong
    Great game, I get a lot of enjoyment from this game, very challenging when you don't have the speed on, addictive, may have to stop playing awhile cause I spend too much money.
  • Fun game Jun 19, 2021

    By Lana1552
    This game is typically my go-to time killer and I have progressed pretty far. The levels can be difficult, but it makes the game less boring to have that challenge. Upgrades for hotels cost a lot of diamonds so there is some waiting involved, however the game has given me plenty of diamonds as various rewards for things. The only complaint I have about this game is the insanely long wait times for upgrades to arrive. At times you can’t beat a level without certain things upgraded, but when you have to wait 12+ hours for the upgrade to arrive that can frustrating. Although, I spend that time playing previous hotels to rack up more diamonds. All in all a pretty fun game :)
  • Timing of Rooms Availability Mar 6, 2021

    By A Grammy in GA
    I agree with another player’s review about fixing the timing. The customers are arriving before you can get the orders of the people already in the rooms. You shouldn’t have to use up so many boosts on one level. I enjoy the game, but that problem is about to make me stop playing. I understand wanting it to be a challenge at upper levels. After several attempts at the same level, I feel the difficulty level should be less challenging to allow the player to advance to the next level. If you get stuck on a level for a week or so you feel defeated and just stop playing. It’s fun and I definitely have enjoyed playing it.
  • Jul 21, 2021

    By Emi Pratiwi
    It's a great game, but to upgrade you gonna need coins and gems and it's difficult to get those gems.
  • Fix timing Dec 5, 2020

    By jhwdckedbchbedc
    You need to fix the timing of your customers. Full rooms, and you stack a line of new customers waiting. It would be doable if the rooms emptied out faster but you’re just waiting for them to place an order. So it’s not a matter of being faster. Yes, you could use the boosters but again, it’s not about being fast. It’s too much waiting for orders to be placed while you send new customer one after the other. You shouldn’t have to use the ‘happy’ boost 4 or 5 times in one level due to the bad design. Overall it’s a good game on par with the other similar hotel games like this.
  • Huge problem with events Apr 10, 2021

    By Katonica
    The app is fun and they have adjusted the difficulty so it is still difficult but not impossible to pass. It just may take a few tries. However the events are a problem. They only allow 2 hours to collect ingredients and that is simply not enough time. I play sporadically throughout the day and cannot immediately sit down with it and play for two hours straight. Also as I am progressing through a location it takes time to build up enough coins and diamonds to upgrade not to mention the time it takes for the upgrade to actually happen. I don’t understand why the ingredients and Easter eggs are not available at all locations either. That is the one thing that has put this app way above the other hotel apps is the fact you can keep playing locations that have been completed. I enjoy playing these other locations while I am waiting for the upgrades to happen in the newest location. It would make the events much more fun if the ingredients and event items could be found throughout all locations and that you would give the whole day to find them all instead of just two hours. I have not found all of the ingredients for the day yet. It’s just frustrating and takes the fun out of the game. I kind of want to stop playing it while the event is on just because it’s frustrating to know I cannot take part in the event for lack of ingredients.
  • Level Difficulty Jun 16, 2021

    By ThunderChed98
    I really do enjoy playing this game and I have played A LOT of it! However… the levels are basically impossible to beat unless you have power-ups and other things to help you out. I like a little bit of difficulty but not too much that I can’t even play the levels in order without spending gems to get power-ups. It is literally IMPOSSIBLE to beat levels without something to help you!!! And I don’t like that… I have got into the habit of replaying the first hotel map over… and over.. and over again to earn more gems. I replay that one over and over because it’s the easiest map. But, let me tell you, it takes FOREVER to earn enough gems to buy power-ups in this game!!!! And when you FINALLY have enough gems to buy a power-up, you only get a set of three. Once those are all used up, back to the grind we go… It’s pretty frustrating… Trust me. I would really enjoy even more of this game if the level difficulty wasn’t so frustratingly impossible… and I would be playing a whole lot more of this game than I already do now if they just took some time to tweak it. Just saying…
  • Jul 11, 2021

    By Rosie B
    I love this game, and have spent A LOT OF MONEY on ut, I play on 2 devices, but whenever I gat a call or message, and I pause the game to answer, I go back and get kicked out, this loses boosters that I've paid for, and I mean it's a lot of boosters, customer service is good, but this bug has to be fixed, its like pouring money down the drain, I also think the pets re both good and bad, yes you get some boosters, but not the decent ones you use a lot, and you have to spend so many gems on them
  • Too Hard and Stingy May 20, 2021

    By C. Chen
    The level is too hard without using the booster to get through. With so many station to work with and only 1 person doing it seem ridiculous. Please make the level more fun to play and not stressful. You could adjust the level or add 1 more person that can run around. The gems needed to upgrade the facilities is an absurd amount of money. You need approximately 650 ish gem to level up all facilities in Crystal Palace, which is only one hotel. But you only get around 28-30 gem per day. More if you play to get the bonus but still its so little compare to what’s needed. I love the game and how its not too heavy and make my phone hot when playing it. Love how I can left the game anytime and pick it up where I left. So hard to find one this days. So this game have a lot of potential for me. Please make some improvement. The long period event is also fun cause it didn’t rush me. I don’t have time to care for short period event. So great job on the events.
  • Entertaining but bad timing and glitching in game! Feb 8, 2021

    By eunicem21
    I agree with the person’s review that talked about the timing being bad in regards to the people waiting in line for a room. It’s not “challenging” but rather impossible to get past without using special power ups. Not just that, I’ve had it where everyone waiting in line for a room sat there to the point they all got angry and left and none of the guests left their rooms the entire time. Maybe there was a glitch or something but I took a screenshot to prove it. It’s sad because I used up so many of my power ups to try to keep them happy but it didn’t work out in the end and I still lost. Hopefully you guys can fix that because other than those problems, I really do like the game and I appreciate the challenge when it’s not made impossible to beat.
  • Jul 11, 2021

    By emma t-l
    Brill game I enjoy playing sadly the game keeps freezing it decided to freeze whilst I had 15 minutes of free power ups I not only had to stop the game I had to restart my phone would think I should have been given those power ups back as a sorry for having a game glitch so bad that I lose the power ups that I won 🙄🙄
  • Level design / queue management challenges Feb 4, 2021

    By DJ4321::/
    Reiterating what others have said...room occupancy unbalanced versus new arrivals. Also, if you’re going to have room preference s for guest, let me choose which waiting guest I assign next, not just first in, first out. Bug issues: I’m only on London level, but noticeable lag between tapping a guest, and when open room arrows appear. Huge issue when every second counts. Running on an iPhone 12, so using best horsepower available. Also, why can I only assign the bellboy up to 5 actions?! That’s ludicrous. If your thought is that it adds to the challenge, it doesn’t. Just makes the game no fun. Change action queue to at least 9.
  • Overall a fun game Jan 27, 2021

    By Pand5js
    This game is a fun time management game which is refreshing from all the match 3 and hidden object games. The animations are good and the storyline is what you expect. My one complaint is the need for the purple gems in addition to coins for the upgrades. Gems are hard to get without purchasing and they are required for every upgrade, along with coins AND there is usually a wait to get the upgrades as well...2-8 hours +. If I have to use gems to upgrade something the delivery should be instantaneous. Once I run out of gems and can’t upgrade anymore, I might have to uninstall and find one a bit more user friendly for playing.
  • Neefs work Feb 10, 2021

    By kitagawa.smith16
    It's fun but in the higher levels there are times where there will be full rooms with new customers waiting and things don't move smoothly as they should so you're set up to fail. The developers are going to say "we make it challenging and fun" as a way to consule you but that's just another way of saying "if we make levels that you can't win without boosters, then we're most likely going to make more revenue because people are buying diamonds to buy said boosters" It's nice that there are lot of opportunities to get resources through watching ads but God bless it's annoying.
  • Jul 13, 2021

    By Smita Savant
    U can't play this game until u spend real money. Updated for the space hotel but now the golden key contest setup is not accessible...please fix.
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    Velvet Snow Level 20 freezes. Jul 27, 2021

    By Lisa Kift
    Cannot pass level 20 on Velvet Snow as it freezes when customers are checking out. Re installed game to find all diamonds and bonuses earned missing from game. Played new section which levels increase with no going back if ads are watched. Got to level 22 & Ads Took me back to level 1. Very frustrating when all items collected have been lost. Developer does respond asking to contact via game app, but no further help or items restored even when screenshots are sent via email. Very annoying ….
  • Try a different game- this one isn’t worth it May 4, 2021

    By KWBPG
    You won’t be able to play without spending money. And I don’t mean a few bucks here and there. Realistically, you’ll have to buy boosts and gems consistently just to keep playing once you get to double-digit levels. It sucked the fun out of it completely, which is unfortunate because the game really was fun! And I actually don’t have a huge problem with spending money in games, I’m happy to do it for others if it’s worth it. However, the price for boosts and gems is too high for the amount you get, the free “rewards” are not very helpful, and honestly, all the other reviews are right- the timing of guests/orders is off. The developers seemed to have designed the game so you have to start spending money right away and frequently. ADVICE: Try a different hotel or cooking game, there are others that are a lot better. After less than a week, this game is unplayable without a 20 dollar gem pack that will only help you beat one level. You’ll have to spend more each level. If you’re going to spend money in a game, don’t waste it on this one. You’ll keep losing and the developers will keep winning your money.
  • Go download Grand Hotel Mania Feb 2, 2021

    By Anonymasaurus Rex
    It’s better balanced, has all the same ideas, and you won’t be waiting for people to order while customers at the reception are getting angry that you haven’t cleaned the still-full room. I think there’s some kind of bug on this game that stops people from ordering until you’ve completed some other action, like, way too often I’ve only gotten people to order after I check in the person I was hoping to have the room cleaned out for. Way too much time is spent waiting... and then you get punished for being too slow. And I don’t mean by suddenly having 6 orders to fill. I mean because it takes 4 seconds for people to order and the reception has a max patience of 4 seconds. That’s the definition of unbalanced. Seriously. I’m only playing this because I beat the other games. It’s not a difficulty or speed issue. It’s a balancing one.
  • The Most Over Priced Game Ever Apr 18, 2021

    By JustCallMeQ123
    Haven’t you ever heard you catch more bees with honey than you do with vinegar. That being said it’s sad you guys charge so much for everything & omg the event are awful. Every time there is a event you have buy energy drinks, time or money just to win. I’m a good player but I’ve only open one dish & that was cake one & I’m Sea Love. Tell me how that’s even possible oh I know how because I refuse to pay $10 for 10min of play time. You guys should be ashamed of yourselves. All we’re doing is taking food & cleaning rooms 😂😂😂 I do more in Matchington Mansion for less & it’s way more fun plus I’m building houses. I’m going to have to delete it for the prices alone. We are in a pandemic you jerks!!
  • Jul 3, 2021

    By Twana Taylor
    7-3-21 - I like the game! This game has started to freeze up a lot. Then, you fail the level and have to play it again. The cost dog, cat food, baths 20 gems and the medicine is 30 gems. That is way to much, so I don't even use them at all. You need a booster to pass the levels in the events because the customer are not patient enough.The cooking contest short timer maybe 30minutes to complete is pointless.The booster 60 and 120 gems to hard to keep in inventory. But most boards need them.
  • Jul 27, 2021

    By Purple Butterflies
    I like the game but it continuously freezes. Some of the levels are too challenging for the slow waiter and the rewards should be higher when completing a level. Update, lowering my rating from 3 to 1 because in the middle of a video the screen will go black which causes you to lose your game play and any boosts you're currently using. Fix this and compensate with game money or game diamonds or something that I can use during the game play for developer bugs.
  • Jul 24, 2021

    By Jodie Broncheau
    Great game at first. I mean it still is,but last 3-4 days it's glitching out on me. I've tried force stopping,shutting my phone off before play,,clearing the cache on game and phone,tried everything that's been suggested or googled and still is doing it. As soon as the guest start to come and I click on the room to take them to then it glitches out and goes to my home screen. Someone from game plz.contact me. Untill then only 1 star
  • Money Pit with lack of support May 16, 2021

    By Dutchie0521
    Totaled it up and realized I’ve spent $171 on this game in two months. Bought the $50 forever package to collect gems daily, only to run out of “hotel levels” and still waiting on the next one to open to be played. There’s 80 levels to each “hotel”. By level 40 you have all your upgrades so you spend the next 40 levels with nothing to do but be on repeat with no further upgrades available to equipment. Very seldom are there limited time extra adventures to be able to win upgrades or coins. My last straw is after already spending $150 on this game, I spend another $20 on the Sakura pass. I get a new phone, log into the game, and my Sakura levels were reset to zero, and my pass is gone. I reached out to support 4 days ago and all I keep getting is “connect it to facebook”. Despite me explaining that it is, and I have proof of purchase. Now the Sakura limited event is halfway over, I’m out even more money, and support hasn’t answered me back in two days. They’re more than happy to continue taking your money, but when it messes up, they don’t care. I went from super excited about this game to being livid and not even wanting to open it anymore.
  • Great game until.... Feb 26, 2021

    By amcda2zj
    I have loved this game until recently. I’m playing the Crystal Palace level and the levels are completing while I’m still serving guests. For example, I “lost” a level because I was $139 short of the goal. However, I was in the process of serving a lobster to a guest, which would have been $60, and had two guests to check out, which would have been $52 each. I would have won the level and exceeded the goal if the level had actually let me finish playing the round. However, the levels are ending saying that there are no more guests and that I haven’t hit the target. But not all of the guests have checked out - I’m still serving them!! I’ve contacted support twice and no resolution. It’s super frustrating to have a game set you up for failure when you should be winning. I hope they figure out what’s causing this and correct it soon. I’d be happy to revise my review at that time because I have thoroughly enjoyed this game up until now.
  • Jul 19, 2021

    By ankit sharma
    There is no option to share a video here, but you game hangs at my level ( as you can see my level) and it just stops in between. Please rectify this error I really want to play further.
  • Just deleted it May 18, 2021

    By Thijbfssrcbj
    Way too much time and actual money is needed to advance in this game. They even try to pull you back in by offering a pet to “help” you but the pet not only takes forever to recharge before you get a whole one min of the benefits, it often needs things like a bone or vet visit that costs 20-30 gems at a time. It’s not worth the hassle. Not only this, it has a glitch where it’ll say the daily reward is there, but then when I click it, it accuses me of adjusting time settings to get it. Sorry, I don’t have the time nor the desire to go that far for a whole $200 coins that are worthless without gems anyway. These guys need to get it together. Some levels are impossible to beat in the events like the Sakura festival without the power ups which cost, you guessed it, tons of gems!!! Good luck, you’re going to need it unless you’re willing to spend a hundred bucks for a few hours of game play.
  • Jul 11, 2021

    By Cynthia Wade- Crawford
    Like mot of your games if your a good player the game will CRASH and freeze trying to make you lose. You charge too MUCH MONEY for coins and Gems and Boosters. Then you STEAL them back Youll got quite a racket going at the exspense of the customers
  • Jul 12, 2021

    By Kate Williams
    When does it become fun? 20 levels in and it's the same boring expectations as the 1st level. Uninstalling.
  • Jul 7, 2021

    By Tidy Sun
    I knew this was a pay to win game when I realized how slow the waiter is. He's extremely slow when you get a bigger hotel and more items that you have to make and get for the customers. You literally have to get the boosts to play levels above 50 because the waiter isn't fast enough and you can't even upgrade him or anything. You can have the maximum upgrades on everything else but the waiter will still be the end of you.
  • Not fun anymore May 22, 2021

    By mommaof3boyz3
    You shouldn’t have to play the same level for days ! The timing is off horribly and too many customers wanting in rooms at the same time when no one has left yet. Not to mention you get about half way to all the likes and the game doesn’t register all the rest of the smiles from the other customers. I should have won the same level at least 100 times in the past three days but I’m still stuck on this level because of flaws in the game. I loved the game for a while but now it seems as they just want you to pay for stuff and watch really long ads. Please fix or will have to delete. To much wasted time on same level for days

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Hotel Craze™: Grand Hotel Cooking Game

Hotel Craze™: Grand Hotel Cooking Game