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Hopper - Watch & Book Cheap Flights

Hopper - Watch & Book Cheap Flights

Hopper Inc.

Score cheap flights from top airlines with Hopper, and save 40% off tickets.

4.8
377K+ Reviews 10M+
  • Editor's Choice
  • Free
  • Feature Rich

Negative Reviews in Most Helpful

37.5% Negative Reviews

Out of 120 most helpful reviews

  • by Brendan Wallace

    Bait and Switch... In May I booked an "economy" fare on United via hopper and then went to the United website to choose my seat... Now, two months later when the time comes to check in for my flight, United now lists my fare as a "basic economy" fare and I have no assigned seat or checked bag without exorbitant fees. Hopper's chat hasn't worked at all this week and they havent responded to my emails. I'm praying I can at least get on this flight at this point. hopper sucks!

  • by Matthew Stromberg

    Avoid this service like the plague! I don't care about any of the higher reviews and I think they are most likely paid for anyway. This service is an utter scam. The customer support is possibly the worst I've ever seen. I think I would rather spend 8 hours at the DMV with incorrect forms than attempt to do anything through this service ever again. Not only do the customer service reps change when you attempt to talk to them online, but they ignore what you have said and give canned responses.

  • DONT BOOK THROUGH HOPPER - THEY DO NOT HAVE ANY SUPPORT FOR THEIR CONSUMERS

    by Shawn Bethea

    WARNING: Do not book through hopper. I would encourage you to follow the deals and book through the airline directly. Hopper offers no support for their consumers and places blame on the airline after booking. They do not do anything for the customer and instead make excuses for why they cannot help while continuing to pressure you to book again through their unreliable app. When I called for a refund or change in my flight, the rep stated she could not do either but could assist me with booking another flight through Hopper (of course). She then stated Hopper does not profit from anything consumers do, I then asked if Hopper was a nonprofit, to which she confirmed. Which is CLEARLY untrue. I asked to speak with a different representative multiple times , the rep continued to place me on long holds and return stating the same things she did before instead of just transferring me. After over an hour of the same process, she hung up on me. I’ve tweeted, messaged, Instagram’d this company and they continue to ignore me. They are the worst kind of company and the worst kind of people. I highly encourage you to do your research and book on your own. This is a trashy company with no kind of value for their customers.

  • Hopper is a CON factory, never book from hopper

    by Sanjay pandita

    Hi all, My name is sanjay pandita . The hopper conned me so that i had to pay 600 $ more for my flight. When i complained they told me i responsible for visa even if they book my flight for any stop in between. They are conning people. I work in Tata Consultancy Services and have shared my story so that nobody from my company is Conned by them . Below is hoppers standard response so be aware , be informed and be safe. They wont bother to tell you this while booking tickets. They expect you to have visas for countries you never intended to visit so in order to make money they make stops at places that make visa mandatory but we as customers wont know it till we reach the boarding counter and then them come into pictures to con us. "I am so sorry to hear that your experience with Hopper was less than satisfactory - this is certainly not the experience we wish our users to have. Please understand that visa and immigration requirements are always 100% the user's responsibility, so I sincerely hope you don't come across this problem in the future. Please feel free to reach out to our support team with any further questions or concerns. We're always happy to help!"

  • by Kelly Phillips

    Hopper does not have live customer service. My retun flight was cancelled due to an airline strike and the only option I was given, via email bot, was a return flight with 2 plane changes, adding 7hrs of travel time. I found alternate options using their app, but they wouldn't accept them. Would love to talk to a human being and resolve this. It is costing me an additional $500 to make return arrangements. First and last time I use Hopper.

  • by Declan Crego

    mostly a great app. i like the way i can watch all of my flights in one place at one time but what I don't like is that old flight searches are impossible to move. update:. hopper is cutting off at the top of my notched display. please fix this bug!

  • by Kyle Mackenzie

    does not give very good deals, there are many other sites that have much bigger discounts. the app just doesnt have a big enough database of flights. i found a flight $1000 cheaper that what hopper shows on multiple trips and occasions.

  • by S M Naziur Mahmud

    I recently booked two tickets for an international trip through this app. This app doesn't tell you anything about whether you would need any transit visa, self check-in etc. I eventually ended up spending more due to not getting the proper information while booking, plus a lot of unforseen troubles before your trip. I won't recommend this app to anyone while booking international trips if you have connecting flights. Very inconvenient user experience.

  • by Tim Curry

    NO help. At first this was a great experience. However, I have been trying for weeks to get an answer to questions, but Hopper seems to have NO customer service at all. Our tickets have been on hold and the airline cannot make changes without Hopper agreeing or doing something. The airline nor I can get Hopper to respond. Using Hopper has already cost us more than double the price. If they don't respond soon, we may have to pay another $1,000. I will never book through Hopper again. EDIT: NEW REV

  • by Tony K

    Would be nice if the the app showed all of the prices of the current cheapest flight of each trip being watched on the aggregated watch screen. Otherwise, great app! (only put 2 stars so developers see this feedback)

  • by Jonathan Hernandez

    not the best prices and it's not good to book with as sales are final. use as a reference only. regret booking with them as prices did drop significantly a week later by $60.

  • Completely misleading!

    by Stellanovella

    I would recommend only using this app to watch the price of flights. DO NOT BOOK THROUGH THEM!! I have been using Expedia to book flight for years and have never had a problem. When I went to book through hopper, I went through the whole process and got an error message that my payment didn’t go through. When I clicked the help support tab it said to check my upcoming trips and to look for a confirmation. There was no confirmation, and based to what the help tab said, the payment did not go through. I even refreshed the app several times and still no confirmation. THREE HOURS LATER after I booked through Expedia and it went through right away, I get a confirmation email from hopper that my flights have been confirmed. Now I have to fight them on this. I was mislead in many ways by hopper and DO NOT recommend anybody else using this app to book flights in order to save them the inconvenience that I am dealing with right now!

  • Very disappointed!

    by Laying in bed 123456789

    If I could give this app zero stars, I would. I was excited to download it, reading the reviews I was sure it was going to save us lots of money when buying our tickets 10 months ahead of our trip. The app’s “Price Prediction” told me for six straight weeks that the price would drop significantly around November 1st. So, because of the great reviews it has, I trusted it and waited. I was never sent any notifications regarding price drops or rises after being sure all of my notifications and settings were on. The price never dropped when November 1st came and the price predictor just changed its prediction date and rates. Now, using other, more trustworthy apps, I have found that because I waited, prices are now $50-$75 higher per ticket than they were when I first began to look and decided to trust this app. I would not recommend this app to anyone. The best one I have found is “Cheap Flights” which doesn’t have a lying price predictor.

  • Can’t trust this app

    by Mpowell411

    I recently updated this app before leaving a review. I selected to watch a flight for a while now since this is for a cruise that I have known about for months. Every time I choose to watch flights with no layovers the app says there are no flights available and I have to modify my search. However I have been on the web and have found a non stop flight through southwest which is a major airline. If it’s not able to find this and I can I’m not sure if I can trust anything this app has to offer. I love the idea behind it but I don’t like it when companies partner with other companies and only show the information they are affiliated with and pretend they are doing people a service. This is basically an advertisement for airlines who are paying them to show up in the results. You cannot call yourself a price hopper app when you don’t include all airlines.

  • Disappointed

    by Sheri_Hankins

    I’ve used Hopper several times to keep an eye out for great deals on flights. Recently I booked my flight back to the states through the app instead of using a different third party company. A situation came up and I needed to change my ticket, after speaking with an agent, I was told the change would cost $210 per ticket. I had purchased one ticket yet was planning to travel with my 19 month old (on lap). $210 didn’t seem bad until the agent told me I had to pay to change my daughters “ticket” as well. I decided to hold off on making a decision until speaking directly with the airline in which the ticket was with...sure enough, they only charged $210 to change both tickets. I’m pretty disappointed in the fact of feeling like they were trying to rip me off. I’ll continue to use the app but will never purchase a ticket through them ever again.

  • Hopper support needs help

    by G2thapimp

    Harper really does have great deals and it makes it a lot easier to access them. But if you have to make any changes to your booking or anything like that the hopper support needs lots of help! I have change my booking out twice. It seems like the hopper supports doesn’t really help out too much to find the best deals. If you have to change your booking you need to find the exact dates to change it to your self because they will find you flights that have like three layovers.. Not only am I flying to another country but with a toddler and they have all this information also. On top of all that they take days to answer emails and hours to answer calls. If I ever get some actual help I will update this but this is day 2 already trying to change a booking for the second time with hopper... Never had issues like this ever changing booking with ANY airline only hopper.

  • Inaccurate price prediction - beware!

    by Skeeloco

    The main reason to use this app is its purported price prediction. I came here to warn others not to trust it and see that I'm not at all alone in being fooled into waiting until prices increased. I should've read reviews before trusting this app. I'd been watching flight prices to London for weeks and decided to set up some alerts hoping to catch the lowest fare since my travel dates were still more than six months away. I thought I'd found a pretty good rate that had remained fairly steady, but Hopper advised waiting for even better prices. More than a week later the price increased. Hopper sent another message to continue waiting for a better price. Then two days later I got a notification that this current, higher rate was a "great deal" and that I should book now. After the price had gone up and after having been advised to wait for the opposite to happen. I realize it's not 100% accurate, but the prediction shouldn't be so wrong for a flight well in advance when the notifications seemed certain -- not maybes, not could drops, but definitely wait for better prices notifications (I've seen notifications with each of those varying degrees of certainty). Do not trust this app for price predictions. It'll make you hold out longer only to end up paying more.

  • Non intuitive, poor interface, incomplete listings

    by Journey4Truth

    Not sure why this is getting so many favorable reviews. I gave it a try but found the interface nonintuitive, some examples being: 1. Lack of a home button so I can go back and start fresh. 2. No way to view your current watchlist so I have no idea what flights are currently being watched, and when setting a watch for certain flights, I only had the option to tap X or tap Cancel, making it seem like by doing so, I’m canceling the watch. There was no way to confirm the watch was active and indeed when I go through the same flight searches I see a prompt asking if I want to set a watch again, so it appears the previous watch I set was never saved. Just very confusing and not helpful. 3. Flight prices only cover certain airlines, it contains no Delta listings for example, which is not the fault of Hopper since Hipmunk has the same issue. However Hopper should make it CLEAR what airlines they don’t cover so we can check these airlines separately. 4. No way to clear notifications: all I can do is give them a thumbs down, which appears to do nothing, so what’s the point? Overall I wanted to like this app but way too many issues for it to be of any use to me.

  • Horrible experience

    by mrsgrinchhh

    I have used Hopper many times in the past successfully however my latest experience changed my option regarding this app. I attempted about 6 times unsuccessfully to book a reduced fare on American Airlines after being notified by Hopper that a reduced fare was available. Just got an Oops error message with no explanation why the sale would not go through after making my selections. I tried a different credit card to no avail and the last time it said that rate was no longer available and suggested choosing another flight time. Of course it did not tell me which flight was the issue. I gave up and used another app and was able to book the flights for the price I originally requested and able to get a rebate as well. I also could not find a way to contact Hopper. Total lack of customer service. Sorry Hopper, I’m done.

  • Sucked

    by TrumanHatch

    Tried to book a round-trip flight through Hopper, got to the confirmation page and had a notification that said "there was an issue," but "don't worry, your card wasn't charged," so I figured it was a glitch. Tried to book the same flight, then got a notification that my credit card was declined. Turns out they had charged me Twice, and I still didn't have tickets to show for it. I called the help line, they confirmed that I did Not have tickets, nor could they give me the tickets over the phone, and they couldn't reverse the charges for 36 hours. So now my credit card is maxed out and I'll have to wait for them to delete the charges before I can buy tickets somewhere else. I wouldn't be writing this review if the help line operator had been even the slightest bit helpful or sympathetic. Terrible waste of time.

  • Great finding flights, terrible booking flights

    by TGROW

    Love this app for finding the best time to buy and researching flights. DO NOT buy tickets through them though!! I have only had headaches with trying to adjust flight plans, losing known traveler numbers (aka showing up the the airport without precheck being on there), and the worst part..... being in the last row of every single flight and leg of a flight. Every. Single. One. We booked tickets months in advance with lots of open seats, and they put us in the last row, next to the bathrooms, with no option to recline. Hopper was unable to change our seats, and since we booked through the app the airlines themselves couldn’t even change our seats when I called. I will never book another flight through this app.

  • Worthless app

    by OscJai

    I have deleted this app and will never use again. I started watching a Christmas trip for 4 people, with the lowest price that I could find myself over three months ago. Prices kept increasing and they’re 50% more expensive now. The app kept telling me to wait for a drop in prices and we are less than 4 weeks before the app says they will go up again. Of course I decided I could not wait anymore for a drop that never happened and found a price close to the original one that this app apparently didn’t even know about. I still ended up paying some more than I could’ve had, but at least I have secured a price that next time I’ll look for myself. In sum, you can’t trust that this app will actually find the best prices available and might end up costing you more than it should.

  • Tickets are not changeable!

    by TiredofCensorship

    You may pay for changeable tickets, but they are not! Got to counter, needed a later flight. Airline said no problem if you had bought them through us. But since you bought them through Hopper, you have to change the tickets through them. So I called Hopper, was on hold for half an hour with no opportunity for voicemail. I sent an email, they replied two hours later. And continued to answer with 2 hour turn arounds. I gave up and had to just buy a whole new ticket home! Outrageous! They wanted 24 hours notice. NOW they tell you that. Not ok! The ticket I paid for was changeable in the reasonable sense of the word. Hopper customer service is inadequate. Hopper is selling tickets as changeable when they are not. I gave many opportunities for them to correct this and they will not.

  • App shockingly hard to use

    by Joleeneb22

    For the life of me, I’ve never gotten the app to work in the way it was intended. The UI follows an odd, non-conventional minimalist design aesthetic which does not make adjusting filters or navigating the app intuitive. For example, I want to watch any weekend trip to San Francisco to visit a friend. In the app, you search by destination and departure, then filter your results based on a price graph. The supposed true power of the app kicks in with the ability to watch certain filtered criteria and receive alerts. However, filtering this data is shockingly limited and glitchy. When set to “weekend” the app searches “4 day trip” instead, displaying fri-tues and Thurs-mon flights. I don’t know who has four days weekends, but it certainly isn’t me. I would never consider booking through this app for this reason; I don’t think the prices it gives are trustworthy. I have also found prices through other sites, like Skyscanner, for less with the same inputs. I don’t know which airlines it includes in its searches, but it can’t be more than the competition based on my comparisons. I would like to use it for general updates and price alerts, but again, filtering is glitchy and unusable.

  • Didn’t do what it’s supposed too.

    by mru8167

    A few weeks ago I signed up for hopper and wanted to receive notifications on a trip from PHL to VPS Destin Florida. The trip was in my saved “trips”. It said at the time to wait and that prices would stop dropping by end of July. WELL, now here I am wondering why I haven’t received one notification on prices while I have them enabled. Check the app and it must not have saved my account because I had to do it all over again when it was already saved!! And now it says to BOOK NOW!! Cool!! Glad thing I checked today. Skip this app and go with what experts know best. My sister had been telling me not to wait and to book soon but I was like “oh my app says I can wait it will get over $100 cheaper... 🙄” yea right. This price now is NOT cheaper and this app doesn’t work. Deleting it today.

  • Never notified of flight cancellation

    by MsBobbi

    I’ve used this app many times to track reduced prices for international travel. I will never book through them again. One leg of my flight return flight from Lisbon was cancelled and I was never notified. My friend booked through Expedia and it was through her I found out the cancellation. When I called to inquire I had to tell them about the cancelled flight! To make other arrangements involves them emailing you an alternative (the person you speak to CANNOT change your flight) If you don’t agree to the rebooking they chose and sent you via email, the process starts all over. This is so inefficient, you end up with poor seats or no seats & increases your costs waiting. I’m going back to google

  • In need of an update

    by MsZTB

    This app used to be my favorite. Now it is quite annoying. I have previously placed a watch on a flight. Since then, I have deleted the watch but yet I continue to receive notifications for the watch. When I select to view the price offers, nothing is there to check. This has happened for so many flight searches that I have deleted all searches and will be deleting the app. I have also received notifications for flight dates that have passed. Lastly, I have received notifications for hotel prices that I knowingly declined to receive notifications for. I know it’s technology, so my recommendation is to do an update to the configuration of the app. It’s becoming more of an annoyance than of assistance.

  • Frustrated

    by 1D 5SOS Lova

    I am trying to book a flight from WA to VA to visit my grandma and I’ve been watching the prices, waiting until I had enough money for them, I went to book the flight, but it said there was an error, there was no confirmation, nothing. But it still charged my bank account. I reached out to the customer support, although I don’t have a few days to wait for them to respond, I’m trying to go by the end of the month because it was the only time I could get off work, I’m very frustrated because the page it took me to after the error, says to try again after a few minutes, but I would rather not be double charged or anything like that. But I would like the confirmation now that it went through when it is in my bank account.

  • Inconsistent Advice and Low Prediction Accuracy

    by Brimbert

    Do your research on your flight plans before using this app. This has been the most inconsistent app, and prediction is not accurate at all. I used this app to help me plan a trip to New Orleans, and finding the cheapest flight. I used this app a month and a half outside of the travel date, and this app kept telling me to wait because prices would drop. Prices kept rising and the app still told me to wait because prices would drop. I waited two weeks before my trip, the prices only increased, and finally after ticket prices rose to over $500 round trip this app told me to buy. If you see a good price on a ticket, take your chances then and buy. Don’t waste your time using this app that will cost your arm at the end of it all.

  • Poor predictions

    by Sdb1919

    I began using Hopper with the hopes of saving money. I used predictions from this app for two separate trips and it cost me hundreds of dollars. For example, one trip began at $1,152 for my family and hopper suggested to wait... I monitored prices weekly and they continued to climb. Hopper suggested to wait with prices varying each week.... “if you wait, plane tickets will be “$280”, then it was $320, $480, and now $570... prices far worse than they were when I first checked. This has happened on two different occasions. From now on I’m going to go against hopper’s advice and book when I feel it’s a good deal. I don’t normally leave reviews, but I thought this review may help some people save hundreds of dollars.... if it seems like a good deal, go ahead and purchase. Don’t rely on Hopper!

  • DO NOT USE FOR FLIGHTS

    by iphoneuser20121994

    THIS APP IS A SCAM. I had a trip coming up and used hopper hoping the prices would come down. The app assured me the tickets (starting at 509 when I first got on) would go down to $470. So I waited of course. I had my notifications on and checked regularly and it kept telling me to wait wait wait. All of a sudden, in a day, the prices jacked up to $550 and the app told me they would get higher and I needed to book. The promise of going down never happened and instead the prices went up!!! I will never use this app again and will tell all my friends and family the same. Don’t waste your time and money!!!!! The app completely lied about the prices dropping and they in fact RISED!! I could’ve booked three months ago when I first looked for $50 less.

  • $3k extra in air tickets! Do not use this up!

    by Yevilo

    The app keeps giving me the right information. It tells me to wait to book until a certain date because the prices will drop but it never drops it keeps going up. I have used for 2 trips one to Tenerife Spain 2 people and I paid almost $800 more each when I could have bought the ticket at $750 when I first started looking for tickets. One trip to El Salvador that I paid $300 more and now one to Barcelona in September and now it’s $1200 with 17 hours of travel when I could have paid $700 or less for a direct flight! Thank you hopper for giving me the wrong information and make me spend and extra $3k in air tickets this year! My husband and I would have traveled to a few other places with that money!

  • Lie

    by overThrAds

    First time using the app, download in the hopes to find the best airfare. I planned a trip to Ireland for July started looking for airfares in March. The app kept telling me to wait suggesting it would go down $150. I waited and continue to look but it kept telling me to wait. Middle of May came and it kept telling me go wait until June my flight would be $600. But i got nervous the app suggested for me to wait a month prior to my trip to purchase so i decided to ignore it and bought it a little bit hight price than what i first started searching in March. Well i left the notification on and the airfare never went done instead the airfare in June doubled, it never went down. This app is a complete lie if i would of had listen to the app i would have paid doubled. Never again!

  • Customer support

    by Monz19

    They take FOREVER to respond to you. My airline cancelled my flight that I booked through the hopper app (not hoppers fault) BUT they didn’t tell me until one week before my trip. I contacted the airline directly only to find out this flight had actually been cancelled two weeks prior to me finding out through hopper. It has been an incredible frustrating experience dealing with the customer service. Also they only let you email them and they are based in Montreal, Canada. I am on the east coast so I receive their emails between 10 pm and 5 am my time, email back when I wake up in the morning, then don’t hear back until 10 pm or later. They need to resolve these issues. I do not recommend giving them your business.

  • Inaccurate at Best

    by Jd135427

    I've been watching a few different possible itineraries to Spain for months with Hopper. The app consistently told me to wait...meanwhile prices rose $400 and never was there a "book asap" notification. Last week I started getting notifications that my trip was $800 via American Airlines. Every time I clicked the notification it took me to the current fares which were between $1400 and $1800 and even still the app told me to wait. I double checked against American's site and the price was always $1900. Worth noting that I clicked on the notifications immediately every time I saw them. Sometimes the time lag was as little as 30 seconds. Not only is their fare predictor flawed, they serve notifications for fares that don't exist.

  • Good for looking, but don’t book through the app

    by Gotsnow27

    Great for searching for prices but I will never book through the app again. They do not have a customer service phone number. I needed to make changes to my tickets and the only way to get ahold of them is through a chat window in the app. They have very slow response times. I was trying to make a time sensitive change- needed to be changed that day to avoid fees, and they took too long to respond and I did not get to make the changes I needed because of that. The folks in the chat were nice enough, but just poor response times and no room for working with me when they failed to respond to my request in time are not okay. DO NOT BOOK THROUGH THE APP!!!

  • Predicted wrong and I Lost Money

    by fellowflyer19000

    I was using the web to buy tickets to Boston a little over a month out and found the tickets at a reasonable price. I checked with Hopper and they said the prices would go down by $50 in the next few weeks. So I waited. And waited. And waited. The price kept going up with no notification sent to my phone (I had to keep manually checking on the app). Eventually I realized I should just purchase before the price became outrageous. (Meanwhile Hopper kept telling me to wait because the price would drop) Glad I did not wait because the price only went up, never saw that original price again. Very disappointed in Hopper. Will not use again. Google flights and Kayak are much more helpful.

  • Bad purchase experience

    by Lucas futuro ex-assinante

    I usually use this app to discover the best purchase date to my tickets. I travel 3 to 4 times a year and have never used it before to buy a ticket, only to learn the best date to buy it. Today I decided to give them a chance because of all the good work they’ve done for me helping me saving money. I chose the date, and bought it. 10 minutes later I received an email asking for my photo ID, a picture of my credit card, and a photo of me holding my ID. Seriously??? Aren’t you guys an startup that helps to make my purchase experience better? I felt like I was in the 90’ again. Always used United App, AA App, Expedia and even Kayak app and NEVER had to do that. What a great purchase experience guys!!

  • Frustrating.

    by Tamato plus Potato

    I've had this app for a couple months or so. By far the most frustrating app to use for booking flights. Putting in my information and then choosing "swipe to pay," only to have to wait 5-10 minutes at a loading screen (despite being on 4G LTE with full signal OR wifi) just to be told "Sorry! there was an error while processing your booking" and then only given 1 option - back out and lose ALL card information entered, traveler information entered, flights chosen, seats chosen... WHO on the development team thought this was smart. It literally forces you to back out and lose ALL information entered instead of allowing you to press "Try again." Such a f**ing waste of time.

  • AVOID AT ALL COSTS

    by BenSux505

    I booked an international flight through Hopper two months ahead of my travel date. Less than two days before my scheduled departure I got an email telling me that I had to leave a day early (aka 20 hours from the time I got the email). They were impossible to get any straight answers from. They blamed both airlines involved for flight changes, saying that the airlines would not allow them to change my flight back to the date I had booked. I eventually called the airline directly and was told that Hopper never submitted the change request. This app is a ripoff and it’s truly unbelievable the kind of customer service that I received. I will never be booking through them again.

  • Errors will cause a temporary hold on your funds

    by 1alohahawaii

    Just tried to book a flight for me and my four kids moving to another state - search said the seats were available - paid and immediately received an error message and the flight wasn’t booked, but check my bank app and my card was charged. Hopper App says this is a “temporary hold” - 20 minutes later I am still out $1700+ of the $2200 I paid for a supposed reservation that never went thru, plus a $25 Hopper app charge. Need to get this taken care of ASAP, I had been watching the flight for days and saving up and I’m so frustrated. Anxiously awaiting my money back so I can book thru the actual airline and I will never use this app again.

  • Not cool.

    by JLFlake

    This app is a straight SCAM! Every time I would choose a flight and put in all my info it would change at the last moment saying the flight had “suddenly gone up in price” but when I would go out and back to the beginning the flight would still be there at the original price. I tried this several times and every time it would change price right before booking. This was so upsetting to me, especially because I went to another app after and immediately got the original price offered to me with no problems. This is NOT a cool way to get extra money from people Hopper, you definitely lost a good customer today who goes on a lot of trips.

  • Not for international flights

    by SsAvAgEe

    So i got this app because im planning a honeymoon from US to New Zealand. Set up a few alerts for local airports to Auckland a few months ago. The price of tickets has been steadily increasing, and it still says to wait (started keeping track at ~$1500, now it’s ~$2000). Looked up some studies and they reported that the best time to buy international flights to South Pacific is 180 days out. Idk why this app kept telling me to wait, it should have told me to buy a long time ago. Yes, it was my decision to continue to wait, but that was due to the poor information and advice offered by this app. I have no clue why it kept telling me to wait. Would never recommend this to anyone.

  • Beware of hidden Hopper “tip”

    by Rachael 97202

    Really disappointed to see a $5 “Hopper tip” charged to my card after booking a flight yesterday. The app is not transparent at all about this and I had no idea I would be charged this tip. Also, when you’re comparing prices, this isn’t factored in! This is unethical if not illegal. It’s not a tip if it’s a mandatory fee that shows up in your account! In the future, I will use Hopper to compare flights but will never book with Hopper again. I love the aesthetics of the app and have never had a problem with it before. I think this “tip” charge is new because I don’t remember it being charged on trips I booked last year.

  • HORRIBLE CUSTOMER SERVICE!!!

    by Viserys1032

    App is a total rip off. Seriously, just use google flights and it will find flights that are half the price of what you will ever pay for on hopper. I would give this 0 out of 5 stars if I could. This app malfunctioned and bought a ticket for entirely different dates. When I called customer service to change it to the dates I needed they tried to pin the blame on me and wanted me to pay $400 to change my dates back to what they should have been. I begged and pleaded for nearly two hours and they just slapped me with “sorry it’s our policy.” Needless to say I was not able to attend my grandmothers funeral because I did not have the money to pay for their “fee.”

Negative Reviews in Most Recent

  • trouble

    by alondraxo oxoxox

    hopper isn’t letting me login in. the link it sends to my phone is literally making me repeatedly put my phone number and send another link. this is not allowing me to book my flight.

  • What a mess!

    by 82 Journalism grad

    Login problems. Link sent to phone was not a hyperlink. Website couldn’t be accessed. Tried to book two tickets and after finally getting in, it only booked one ticket. Great concept. Lousy execution.

  • Horrible Hawaii advice

    by ERL8070

    The app told us to keep waiting to buy my flight to Hawaii over Christmas. When the app told me to buy prices were almost $500 more than they were originally and said the price will continue to rise if you wait. Now we are stuck paying $500 more than what we would have originally paid if we hadn’t used the app.

  • Good for looking, but don’t book through the app

    by Gotsnow27

    Great for searching for prices but I will never book through the app again. They do not have a customer service phone number. I needed to make changes to my tickets and the only way to get ahold of them is through a chat window in the app. They have very slow response times. I was trying to make a time sensitive change- needed to be changed that day to avoid fees, and they took too long to respond and I did not get to make the changes I needed because of that. The folks in the chat were nice enough, but just poor response times and no room for working with me when they failed to respond to my request in time are not okay. DO NOT BOOK THROUGH THE APP!!!

  • Baggage fares

    by aparess

    While booking it is not clear how many bags I can check...

  • Any good review of this app is spam bots

    by Misty Dawn Smith

    Trust me. DO NOT USE THIS APP.

  • Cool it with the notifications

    by Merf merf merf

    If I follow a flight, send me notifications about prices. If I’m not following a flight, don’t send me anything. It’s literally that easy. Instead you’re sending me ads about flights to completely different cities I’ve never even searched for. My notifications center is not your billboard.

  • Prices are not the lowest

    by Sasha1127

    Do not trust Hopper prices. Just google your flight. I found tickets twice cheaper by just regular google search.

  • Great Prices but Didn’t Pan Out

    by lady-bug112

    I wanted to book a hotel because the deal was better than I’d seen anywhere else! Unfortunately, when I booked it I got three different payment errors and my card was charged twice. The chargers were reversed but I couldn’t make the reservation. Major let down!

  • $5 Hopper Tip Included Automatically

    by formerlyfrequentsnapper

    Highly disappointed that hopper almost automatically takes $5 extra when you purchase a ticket. Tip should require user to actively agree and choose to add one. Adding a $5 charge SHOULD NOT be a default setting. Got swindled out of $5 - angry user

  • Reservation cancelled

    by Rubniel

    Hopper cancelled my reservation and left me at Toronto airport...... I have been waiting for a resolution for three hours and nothing has been done :(

  • Horrible customer service

    by Lacywalker(:567843

    I have been flying for many years out of Houston, Texas where we have two airports. Every single time I have flown out of Houston I arrive at the same airport I departed from when my trip began. So, when I booked my flight with Hopper it did not seem necessary to check the app did its job properly and set my flights up this way. I flew out of Bush (parked my car at Bush) and when I came home I flew into Hobby. The customer service rep blamed me for not checking the ticket. I spent a large amount of money on a Lyft because of this. Never again.

  • DO NOT USE. THIS APP

    by Frustated Farmer

    I followed the suggestions to wait and book my flight and the information given was NOT correct. The flight price NEVER dropped and I should have purchased the flight before even downloading this app.

  • DO NOT USE THIS!

    by m.lee.paul

    First time I called I was on hold waiting for a rep for over an hour before it told me to call back later and just disconnected. I bought a non stop flight leaving at 6:55 am and schedule to arrive at 11:05. (Without any notification of the change) I checked on my reservation through InterJet and the flight is set to leave at 12:05 am, has a 1 hour layover in Mexico City and is scheduled to arrive at 7:45 am. InterJet customer service is just as bad if not worse and my credit card refuses to reverse the payment. I can’t get in touch with anyone to receive a refund.

  • Middle Seat Filler App.

    by Angel3aby

    I’ve planned 2 trips with Hopper and both trips stuck both my husband and in random middle seats and we bought early flights with no difference in savings. I will be deleting this app once my trips are completed. I’d much rather deal with the airlines directly.

  • Horrible Customer Service!!!

    by rosahsalaxar

    We missed our flight and tried to call customer service and no one answered! We went on the app to chat live and it was off line! Tried for 3 hours to no avail. Will Never use Hoppy again!! I highly recommend other on line travel sites.

  • Flights are cheaper but ZERO CUSTOMER SUPPORT

    by Nadanylee

    The flights are cheaper but if anything goes wrong you are screwed because there is zero customer support. My flight got delayed six hours due to weather and I missed my connecting flight. I have been in hold in chat and on the phone for over three hours and still no response. It’s 1am. Everyone on my flight who booked direct through the airline has gotten theirs resolved but neither myself or the airline can get in touch with hopper to adjust my connecting flight.

  • Card denied for no real reason

    by Burns8888

    I tried my Diners Club card which gets getting rejected and when talking to support (which was almost impossible to contact) they didnt even know the reasons or gave any real solutions or answers to why a Diners Club isnt admitted at the moment

  • Horrible Experience

    by nhuuser

    Don’t book through the app. My friends arrived to the airport and gave them their confirmation number, just to be told they couldn’t be found in the system. Mind you, they’re already across seas and they’re trying to get back to the states... We’ve been trying to reach out to customer support, but it keeps saying that there’s no agent available to help. We tried their live chat, but it says to either call or email. We tried emailing and it says that they no longer check their emails and to try to contact by chat or phone. Please save yourself the headache and don’t book through the app!!! It’s a scam!

  • Don’t waste your time and money!!!

    by Bahodir 60

    You do not wanna mess with hopper! $$$ No refundable??? In what century do living in???

  • Dark UX practice

    by Peterka09

    Great app, except for the $5 tip they automatically select for you during your check out process. I’d gladly tip $5 if you asked me rather than making that decision for me.

  • dissatisfied

    by reyna villa

    wanted to use this app for booking flights because i thought it would be easy and it is my first time going on a trip alone. i needed to book one flight, two seats, round trip. the app continued to crash as i tried to finalize the booking and thinking none of my transactions had gone through i ended up getting charged two times. after reaching out to my bank and the airline itself i was refunded my money but still have two separate flights booked and am worried about something not going through when my trip comes up in october. it is also extremely hard to get ahold of anyone in customer service for hopper and has been a stressful and nerving experience. will not recommend or use this booking service again.

  • Astronomically More Expensive

    by Rashanette

    I had the absolute most nauseating experience with Hopper. I got notification that I should “Book now before prices rise” for my trip from Phoenix to Key West. So I listened and booked my trip for $531. It felt extremely expensive but I figured they knew the patterns so I trusted it. I checked back tonight.. flights are down to $317!!!! Nothing I can do. I called American and tried to get in touch with Hopper and I have gotten no where. I’ll just monitor flights myself.

  • Don’t trust the almost 5 star rating

    by maverik7019

    The one thing you can really predict, is their algo will try to sell you you tickets as high as possible. My advice to you, when they say you should buy now...don't

  • Do not recommend

    by Unhappy girl here

    Hopper made me WAIT on a ticket until the price was too high and eventually wasn’t available anymore

  • Worthless app

    by OscJai

    I have deleted this app and will never use again. I started watching a Christmas trip for 4 people, with the lowest price that I could find myself over three months ago. Prices kept increasing and they’re 50% more expensive now. The app kept telling me to wait for a drop in prices and we are less than 4 weeks before the app says they will go up again. Of course I decided I could not wait anymore for a drop that never happened and found a price close to the original one that this app apparently didn’t even know about. I still ended up paying some more than I could’ve had, but at least I have secured a price that next time I’ll look for myself. In sum, you can’t trust that this app will actually find the best prices available and might end up costing you more than it should.

  • The “tip”

    by AfgandresG

    I searched for my trip to Long Beach CA, I found a good price, so I did the whole process to buy it. Very little already checked says “optional tip $5”. They promise to be helpful. Then I tried to pay and sign pops up “Oops! Something went wrong with your purchase”. I started over 3 times but never worked out. What did worked well was the 3 times I was charged for “the tip”. I tried to call them so see how “helpful” in reality they were, but similar as many other reviews I read, nobody answers.

  • Don’t use it to buy tickets

    by niiiiiiiiiiichyffgg

    Terrible booking experience. I changed my mobile number and the sign in process got stuck because it paired my email address with the old mobile number and won’t accept the fact that people can have a different mobile number from time to time. It’s 2019 and they just can’t figure out a simple sign in process.

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Hopper - Watch & Book Cheap Flights

Hopper - Watch & Book Cheap Flights

4.8 377K+ Reviews
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