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About Hopper - Book Cheap Flights & Hotels
About Hopper - Book Cheap Flights & Hotels
Relax — booking travel just got easy.
Hopper predicts prices for flights with 95% accuracy up to 1 year in advance. You can watch a trip right in the app and we’ll send you a notification when it’s the best time to buy — recommending you to book now, or maybe wait just a little longer.
We’ve helped over 30 million travelers book trips around the world, saving them more than $1.8 billion to date. That’s a saving of up to 40%.
Hopper features the major airlines in the US, Canada and around the world such as American Airlines, United Airlines, JetBlue, Alaska Airlines, Air Canada, Frontier, Spirit Airlines, Hawaiian Airlines, Air Transat, WestJet, British Airways, Air France, Lufthansa, KLM & many more.
Search Flights
Millions of flights from around the world, at the best possible price.
Plan Less, Travel More
Instantly identify the cheapest dates with our calendar.
Buy, or Watch and Wait
Book flights straight away, or wait for a better price.
Get Notified
When it’s the best time to buy, our bunnies will let you know.
Book in App
Grab flights quickly and securely, right in the app with a swipe.
Some of the other awesome things you can do with Hopper:
• Find the cheapest days to travel using our color-coded calendar.
• Use filters to get custom predictions that suit your trip — removing long layovers, stops, or basic fares that have extra fees and restrictions.
• Get information and tips about airports.
• Compare prices and amenities from hundreds of airlines around the world.
• Receive personalized recommendations about deals you might like based on previous trips and your budget.
• Save your bunny profile and payment details securely for even faster booking.
• Our gentle Fair Bear will give you an overview of all the important details in the fine print. He’ll let you know about all the bits and pieces, like carry-on allowances to seat selection.
• Get help 24/7 from our support agents, made up of actual, real bunnies, sorry no, real humans.
Hopper has no ads, no spam, and no stress — just accurate predictions and the easiest way to book and save on flights.
So relax — booking travel just got easy. Oh, and it’s free! So download Hopper and let’s start planning your trip.
Hopper Love
• “The 10 Best Free Apps for Air Travel Junkies” - TIME
• "How Well Do Airfare Predictors Work? Hopper: 8/10, Kayak: 6/10, Google Flights: 0/10” - WSJ
• “List reveals a number of apps from lesser-known travel services that bear looking into: Hopper, HotelTonight, trivago, Skyscanner” - AirfareWatchDog
• “Compared to exact searches on Expedia, Kayak, and Orbitz, we regularly found that the best deal quoted on Hopper was the best” - Travel and Leisure
• “Don’t neglect stand-alone airfare apps, including Hopper, Kiwi and Hitlist” - The Washington Post
Say Hello to the Bunnies
Facebook: https://www.facebook.com/hoppertravel
Instagram: @hopper
Twitter: @hopper
Website: https://www.hopper.com
Have a question or some feedback? Give us a shout at help@hopper.com and our bunnies will get back to you.
Hopper predicts prices for flights with 95% accuracy up to 1 year in advance. You can watch a trip right in the app and we’ll send you a notification when it’s the best time to buy — recommending you to book now, or maybe wait just a little longer.
We’ve helped over 30 million travelers book trips around the world, saving them more than $1.8 billion to date. That’s a saving of up to 40%.
Hopper features the major airlines in the US, Canada and around the world such as American Airlines, United Airlines, JetBlue, Alaska Airlines, Air Canada, Frontier, Spirit Airlines, Hawaiian Airlines, Air Transat, WestJet, British Airways, Air France, Lufthansa, KLM & many more.
Search Flights
Millions of flights from around the world, at the best possible price.
Plan Less, Travel More
Instantly identify the cheapest dates with our calendar.
Buy, or Watch and Wait
Book flights straight away, or wait for a better price.
Get Notified
When it’s the best time to buy, our bunnies will let you know.
Book in App
Grab flights quickly and securely, right in the app with a swipe.
Some of the other awesome things you can do with Hopper:
• Find the cheapest days to travel using our color-coded calendar.
• Use filters to get custom predictions that suit your trip — removing long layovers, stops, or basic fares that have extra fees and restrictions.
• Get information and tips about airports.
• Compare prices and amenities from hundreds of airlines around the world.
• Receive personalized recommendations about deals you might like based on previous trips and your budget.
• Save your bunny profile and payment details securely for even faster booking.
• Our gentle Fair Bear will give you an overview of all the important details in the fine print. He’ll let you know about all the bits and pieces, like carry-on allowances to seat selection.
• Get help 24/7 from our support agents, made up of actual, real bunnies, sorry no, real humans.
Hopper has no ads, no spam, and no stress — just accurate predictions and the easiest way to book and save on flights.
So relax — booking travel just got easy. Oh, and it’s free! So download Hopper and let’s start planning your trip.
Hopper Love
• “The 10 Best Free Apps for Air Travel Junkies” - TIME
• "How Well Do Airfare Predictors Work? Hopper: 8/10, Kayak: 6/10, Google Flights: 0/10” - WSJ
• “List reveals a number of apps from lesser-known travel services that bear looking into: Hopper, HotelTonight, trivago, Skyscanner” - AirfareWatchDog
• “Compared to exact searches on Expedia, Kayak, and Orbitz, we regularly found that the best deal quoted on Hopper was the best” - Travel and Leisure
• “Don’t neglect stand-alone airfare apps, including Hopper, Kiwi and Hitlist” - The Washington Post
Say Hello to the Bunnies
Facebook: https://www.facebook.com/hoppertravel
Instagram: @hopper
Twitter: @hopper
Website: https://www.hopper.com
Have a question or some feedback? Give us a shout at help@hopper.com and our bunnies will get back to you.
Ratings & Reviews
Write a Review
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Community
When planning a trip to Istanbul, Turkey, on a vacation or business trip, the need to save costs goes without saying. Track flight prices over days or weeks before your trip, and only book when you can get the cheapest flight. This way, you can save more than $100 on your air ticket. more -
Community
If you want to get around from one country to another at the best rates, Hopper can find the cheapest flights possible and can really save you some cash. It also claims it can save you up to 40% on your next flight and can even send you alerts if the price changes. more1 year ago
by John
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Community
This is one of the easiest ways to find the cheapest flights to your destination of choice. You can also create colour-coded calendars to see when the best times to fly are, if your dates can be changed by 3 or 4 days for example.3 months ago
by Sharon
-
Community
You can save as much as 40 percent off of flights with this app as it allows you to track fluctuating prices and find the cheapest options.3 months ago
by Sharon
-
Community
Plane ticket prices have a tendency to go up and down, depending on demand. If you're looking for a good deal, it's best to watch them using Hopper. There is, after all, a huge difference between paying $300 and $700.1 month ago
by Stefan
-
Community
DO NOT USE HOPPER- I WAS ROBBED
Jan 29, 2021 I had to cancel my flight last September due to Covid 19. Hopper sent me an email saying to contact them when I am ready to book. I have been ready to rebook for the last month. I have tried contacting them through their support link online. Their auto response says they will get back to me in 24 hours or a bit later. I have not heard anything. I have tried calling them, but there is no way to find a number that connects to anyone. VERY upsetting and frustrating. Go directly with airline! more -
Expert
- One of the “10 best free apps for air travel junkies” according to Time Magazine
- Personalized recommendations based on your past vacations make finding outstanding deals on last-minute trips super easy
- 15 billion flights analyzed daily so you can follow the bunny’s advice and save an average of $50 per flight
Reviewed by Laura S on December 12, 2017
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Reliable in times of uncertainty
Mar 18, 2020 A few weeks ago I purchased a price freeze for a flight I knew I was going to buy no matter what. I needed to contact a few friends to make sure everyone was ok with the details so the freeze option was perfect for me. Pay a small fee up front to keep the price where it is and get reimbursed when I booked? Sure. During the few days it took me to decide to purchase my flight, the flight had actually sold out and increased by $100 per person. I contacted Hopper support panicking that my freeze would expire and I wouldn’t get refunded. Even though they were swamped with customers needing assistance with flight cancelations due to the rising number of travel restrictions, they were still able to accommodate me. Although I ultimately had to purchase a different flight, and this time one with a layover, Hopper kept its word and refunded me my price freeze deposit AND the difference in price between the one I froze and the one I purchased. In the end, I ended up with a worse flight and spent more than I would’ve originally in taxes/fees, but they were able to assist in a crazy time and refunded me the money I was owed. Reliable site with real customer service and always super accurate with price predictions. Next time though, I may purchase in the moment I see the best price and skip the freeze option. more -
Jun 3, 2021 Do not use this App. I am having issues with a price freeze. Despite my App being up to date, every time I click "get help" my app closes down. Of course you can't call/email them. Incredibly disappointed. Update - after sending a Facebook message and leaving a review I was contacted by 6 customer service agents. My problem (that I created myself) was taken care of in less than an hour, and I had my refund in 12 hours. I am not giving 5 stars because customer service is hard to reach still. more -
Price Freeze is great but...
Feb 7, 2020 I really like that Hopper takes the work out of finding the cheapest and best (for your needs) flights on your own. I’ve tried searching on Hopper and then searching on the airline websites listed and Hopper was cheaper. It’s great that Hopper has integrated features such as Price Freeze, Cancel for Any Reason, Missed Connection Protection, Baggage Fees, and Insurance. I used the Price Freeze for two passengers which is great, but unfortunately, when I was ready to book, my original flights for 2 passengers was no longer available and the app wasn’t very user friendly in that it would not show which flights could accommodate 2 passengers for the dates originally indicated on my Price Freeze - message: “One or more of your flights selected can only accommodate 1 passenger, please go back and select a different flight or change the number of passengers.” I was going back and forth, and finally on my 3rd attempt for different carriers/times, I finally found a flight combo for $20 more that met our needs. It would be GREAT if Hopper could remove the flight that couldn’t accommodate our reservation request from the list of options completely to alleviate the frustration from guessing which one would meet our needs. more
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Reliable in times of uncertainty
Mar 18, 2020 A few weeks ago I purchased a price freeze for a flight I knew I was going to buy no matter what. I needed to contact a few friends to make sure everyone was ok with the details so the freeze option was perfect for me. Pay a small fee up front to keep the price where it is and get reimbursed when I booked? Sure. During the few days it took me to decide to purchase my flight, the flight had actually sold out and increased by $100 per person. I contacted Hopper support panicking that my freeze would expire and I wouldn’t get refunded. Even though they were swamped with customers needing assistance with flight cancelations due to the rising number of travel restrictions, they were still able to accommodate me. Although I ultimately had to purchase a different flight, and this time one with a layover, Hopper kept its word and refunded me my price freeze deposit AND the difference in price between the one I froze and the one I purchased. In the end, I ended up with a worse flight and spent more than I would’ve originally in taxes/fees, but they were able to assist in a crazy time and refunded me the money I was owed. Reliable site with real customer service and always super accurate with price predictions. Next time though, I may purchase in the moment I see the best price and skip the freeze option. more -
Jun 3, 2021 Do not use this App. I am having issues with a price freeze. Despite my App being up to date, every time I click "get help" my app closes down. Of course you can't call/email them. Incredibly disappointed. Update - after sending a Facebook message and leaving a review I was contacted by 6 customer service agents. My problem (that I created myself) was taken care of in less than an hour, and I had my refund in 12 hours. I am not giving 5 stars because customer service is hard to reach still. more -
Price Freeze is great but...
Feb 7, 2020 I really like that Hopper takes the work out of finding the cheapest and best (for your needs) flights on your own. I’ve tried searching on Hopper and then searching on the airline websites listed and Hopper was cheaper. It’s great that Hopper has integrated features such as Price Freeze, Cancel for Any Reason, Missed Connection Protection, Baggage Fees, and Insurance. I used the Price Freeze for two passengers which is great, but unfortunately, when I was ready to book, my original flights for 2 passengers was no longer available and the app wasn’t very user friendly in that it would not show which flights could accommodate 2 passengers for the dates originally indicated on my Price Freeze - message: “One or more of your flights selected can only accommodate 1 passenger, please go back and select a different flight or change the number of passengers.” I was going back and forth, and finally on my 3rd attempt for different carriers/times, I finally found a flight combo for $20 more that met our needs. It would be GREAT if Hopper could remove the flight that couldn’t accommodate our reservation request from the list of options completely to alleviate the frustration from guessing which one would meet our needs. more -
Prices not updated
Feb 16, 2018 I downloaded this app to save money on a family trip to the Caribbean. I gave it 3 stars for the many tips given for cheapest flights. I found tickets for $461 and was ready to purchase since it stated that this was the lowest price available. When searching other sites and apps, Hopper had the cheapest price. So after filling out passenger information and going to the purchase page, a window pops up stating that prices went up $77 dollars. It then says choose different flights or continue purchase. I went back to change flights and the flights I had previously chosen were still at the $461 price! I then picked the next cheapest flight. Then it states prices went up over $100! I even restarted the app to see if prices got updated. Nope. It even has a little bunny hopping and checking for latest prices! No such luck there either. Update: The price didn’t go up if I tried purchasing one adult ticket. However, when I added other travelers including my kids, the prices goes up. Maybe it’s because of how many seats are available next to each other? It would be great if the app could let you know how many seats are left for each flight! more -
Freeze price
Dec 7, 2019 We used “ price freeze” for 3 tickets from Chicago to Buenos Aires, the price was good but we had to sort out if the dates worked for the three of us. Less than 48 hs later, when we were ready to book, the price had a $200 increase per ticket. We didn’t know how price freeze worked and were a little bit skeptical as we had to pay the full new price and wait for the reimbursement. Everything went smooth, I emailed customer care, Rosie got back to me less than 24 hs later and asked for a pay pal account. They deposit the $600 dolars in just a couple of days. It is the third time I use Hopper, will continue using it, prices are usually unbeatable, they provide you with a record locator which you can use to choose seats ( some other cheap air fare ticket apps, start charging you for seat placement) and there is someone that answers your doubts, eeven if not immediately, they do and follow through with what they promise. Keep it up Hopper! Nice doing business with you! more -
Worst app ever
Feb 6, 2020 Hopper is a scam! They don’t have an actual customer service hotline, everything is through a chat which you can’t do until you purchase a ticket, and their response time is in 24 hours. I froze three flights and of course when I went to purchase them they were no longer available. So I read the trouble shooting problem solving option which stated that I could “find another flight as long as it’s the same day, same place of origin and same amount of people for flights. Then hopper would reimburse me to up to $200.” So then I went to purchase the flights and paid 3x more than the freeze amount and no one is helping me fix this issue, I got one response in 24 hours and my flight is tomorrow and all they said was “unfortunately we can’t help you because the flight is a different airline.” Now I’m paying $792 for flights that we’re suppose to be $312. This has been the worst experience. more -
I had problem with support and it was fixed!
Jan 23, 2021 I’ve been using Hopper for years and was already by far my favorite flight app. Then COVID-19 happened... I had to cancelled my flight and couldn’t schedule back because I had misspelled my last name. I’ve reached to support and it seemed to take years to get a response back - truth to be told, they highlighted Customer Support was overwhelmed by Covid demands, so delays were expected. They reached back, I’ve closed the chat window and couldn’t find it back; reached out again, they replied again, with baby steps that I’ve clearly needed and problem fixed! Bottom line: not only the app is by far the best to buy best deals tickets, but the team are going an extra mile to deal with all COVID-19 situation while dealing with regular problems as well (yeah, do yourself a favor and double check spelling if you have special characters and autocorrect, ‘cause system doesn’t deal with special character). Congratulations to all. more -
Good, but needs a little tuning
Nov 5, 2019 Hi, I’d first like to say this is a great application. I use it frequently and love all of the features it provides. However, there’s a few things I noticed lacking from the service. There’s no referral option, which would be SICK, and it’s hard to tell people about it without sharing an App Store link. I’ve also noticed some long load times when generating new page content, not sure why this happens but it harms the user experience IMO. If I, for example, load a flight and the info, you would think that the results would be cached either on device or on server, but it doesn’t appear to be the case. Instead, it re fetches every time I load the info and as a result, have to wait again if I ever navigate from the app. I like the design though, that’s what keeps me coming back. It’s clear that the UX engineers have a very keen understanding of making a cohesive product, and that’s really neat. Also the predictive model that you use is good, but needs some tuning as well. Sometimes it’s estimates are wildly under what is actually displayed. Also the utilization of historical data to give a pseudo-birds-eye-view of what prices may be like for a given time period could also use some work. I work in data science and these should be pretty straightforward models to create. Other than that super solid app, just some criticism for the engineers! Seriously. Add a referral feature. more -
Fantastic
Mar 7, 2019 Used the hopper to book our upcoming trip to Canada for the Formula 1 Grand Prix in Montreal! The app is easy to navigate. The information is in an easy to decipher format. The flights are often time not available on other travel websites like Expedia and kayak. If they are, the price is higher. I did have trouble one time trying to book our flights when I got to the payment page, the rabbit notified me that price had gone up $85 per person. This was out of my price range so I cancelled the booking whilst being quite upset. But I understand now that it is the name of the game with flights. After that experience last night, I got back on hopper this morning. I noticed that the flight I tried to book last night was still available for the original price I saw last night so I jumped on it! Got to the pay screen and...no price increase so I got them booked! I will definitely be using hopper again! more -
Great for flight tracking, not so much for booking
May 4, 2020 I have used Hopper for over a year to track flight prices, and the app has been great for that. However, I have been less impressed by the app when booking a flight. It certainly makes it quick and direct, but changes to flights can be a headache. For context, changing a COVID-era flight is a headache for anyone, and the Hopper staff I’ve worked with have been very helpful! However, getting in contact with a staff member can be hit or miss. In my current scenario, my latest flight no longer shows up in the App, therefore I am unable to start a customer support conversation for my issue. Furthermore, I cannot make changes to my flight through the airline since it was booked in by a third-party. I’m at the point where I will likely have to miss my flight, even though it qualifies for free changes. While this is a specific issue, the Hopper Customer support is buried in the app and not easily accessed. In cases like mine, I’m unable to contact them at all. I shouldn’t have to Google a contact email/number. more
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Community
DO NOT USE HOPPER- I WAS ROBBED
Jan 29, 2021 I had to cancel my flight last September due to Covid 19. Hopper sent me an email saying to contact them when I am ready to book. I have been ready to rebook for the last month. I have tried contacting them through their support link online. Their auto response says they will get back to me in 24 hours or a bit later. I have not heard anything. I have tried calling them, but there is no way to find a number that connects to anyone. VERY upsetting and frustrating. Go directly with airline! more -
Jun 17, 2021 Hopper is the biggest rip off EVER!!! The app is glitchy. I can't get in contact with customer service. I cant even purchase my tickets I used the price freeze for because the app doesn't work! This company needs to go away on one of those false advertised flights. Hopper please respond. You have a lot of explaining to do. All of your reviews are horrible!!!!! I was just told to update my review with my confirmation number. How stupid is that! Fix the damn app! more -
Hopper is not on my good side
Oct 20, 2019 I have always taken hopper with a grain of salt. I know that prices can change in a drop of a dime. Purchasing flights is a frustrating process. I have had success but more times I find this not to be too accurate. My issue comes from the “Freeze” portion. Which is advertised as holding your tickets for 48 hours with a $5 dollar per person fee. I got notification that my flight went down and immediately went to buy but when presented with the freeze option I felt it better to hold off on purchasing because I needed to double check with everyone flying that they were okay with me buying the tickets (it was still early hours with most people sleeping). I purchased the five dollar freeze per person. Well that was a horrible idea. While waiting for everyone to respond I started to second guess if the price would go up. I went and googled and saw from Hopper’s website that they will charge you the difference of the ticket prices go up. So now I’m like what the heck. I go back try to purchase and they say they do not have enough tickets at that price. After several tries I was able to buy the tickets for $100 more than originally price when I “Froze” it an hour earlier. Absolutely livid. They should make it known that they are not holding your price or reserving the price for you. Such false advertisement. I also am not sure if they refunded the $5 pp fee or if it got added to my flight price. I will make sure to double check. more -
May 22, 2021 I used their Freeze Price feature, on which Hopper bases its marketing on. I tried booking it when the price actually increased, but it did not let me finish the booking saying that the tickets are not available. But the tickets were actually available (expensive) on the airline's official website. I had to book another flight that did not fit into my schedule well, and had to reorder everything 5 days before my flight. I lost my money and time because of Hopper. UPDATE: I sent a DM on Facebook more -
Jun 15, 2021 The app is not functional and zero customer support. I am eligible for a refund and there is no way to request a refund or get in touch with someone. I recommend not using this agency. Confirmation: QR5NR5 It has been over a month and still no contact from support regarding my refund. This is getting frustrating. The app is still not working, cant send any email or phone number to contact. This company is robbing people of their money!!! more -
No customer service
Jan 5, 2021 So I had been using hopper for a year without a problem. Until recently I had booked a flight with spirit through Hopper. The flight had been rescheduled for two days prior to the original date. Hopper did not inform me of this schedule change so to spirit it looked like I had missed my flight eventually I got my money refunded back from spirit but since I purchased through Hopper the money was refunded to hopper instead of me. I have not been able to contact Hopper since they do not have a customer service number nor do they respond to their customer service request forms through the app. It has been weeks and I have not heard back from Hopper. Through the app they say not to submit multiple customer service request forms due to it taking longer for them to respond. I don’t want other people to have to go through this as well. As of right now, Hopper has stolen $122 dollars from me and they give their customers no way to contact them directly. Update: Hopper replied to my review and said "Thanks for your feedback. We're really sorry to hear that you had a difficult time getting in touch with our support team and we appreciate you bringing this to our attention. This is certainly not the support experience we aim for and we hope that we are able to resolve your request as quickly and efficiently as possible." They literally offered no way to contact them again, no further assistance, and I have still not heard back from my customer service request. more -
May 21, 2021 I've been trying to book a flight for the past month 1/2. My credit expires June 1st and I am unable to do anything with the app (booking flights or contacting customer service). I've tried deleting and restarting the app and it doesn't work. The app lets me pick of flights but when I go to pay it doesn't allow me to move forward. I also tried logging in from another phone and I am unable to change password because the app doesn't work. I've sent messages on FB and emails. more -
$0 Change is a Terrible Scam!
Oct 17, 2020 This has been one of the most difficult years. Not only have I been going through a divorce and custody battle, I also have elderly parents that live out of state. I was making plans to go see them all when my job would not approve my leave for my dates. I thought it would be no problem, I have $0 changes. I tried to change my flight to a cheaper flight for days I won’t need to be approved for from work and “Jen from Hopper” let me know that it was going to cost me $192 extra for each ticket(I had booked 2) because the flight was more expensive. Which when I booked the change, the new flight was actually $25 cheaper than the original price of $75. When I told her this she told me that the air fare prices are cheaper if you are booking a “new” ticket vs if you book a “change” ticket. How does that even make sense? And nowhere in any of the policies does it state there is a different price for a ticket if you are booking a new ticket or changing another ticket. Then when I asked for other options I was ignored for an hour and received a survey asking about my service. 3 hours later and 4 messages sent to support and I finally have another follow up from Jen still not helping the situation. Scam scam scam. Terrible. And I even asked for a customer support phone number because the chat doesn’t work on my app, and it’s updated. They don’t want to help or talk to you. Save your mental health and just book through the airline. more -
May 23, 2021 I used the price freeze feature and they expired my freeze 12 hours early. When I contacted customer service about this 1 hour after the supposed lapse they wouldn't do anything to help me. Edwin told me that I was out my deposit and I'd have to rebook. I will pay more than ever use Hopper. Horrible customer service and downright shoddy business. more -
Unreliable Service
Nov 5, 2019 Been trying to find reschedule a flight for five days now even though these guys advertise 24hours customer support I only got an reply on the 4th day after submitting my request, the chat feel more like an email conversation, finally able to get a quote and receive a phone call so I could give my credit card info for an extremely overpriced change that I had to do it since im out of options, was received to at least had it over with until I woke up this morning with another message from the service late at night saying that they tried to process my request only at that our... and go a step further to blame it on the airline for not having it available anymore, sending me back to stage 0, putting a bot back at my conversation and giving me only the option to get a new quote, which im assuming it will be more expensive. No reply so far. would never recommend this service to anyone, im glad I'm at a long stay or else I would be really concerned on the reliability of this service to manage any sort of short trip or emergency flight changes that need to be done, the 24hrs service is very misleading and inefficient at getting things done quick. Really wouldn't recommend buying any tickets through it anymore, paying 100 to 200 dollars less its way worth it in my opinion so you don't have to deal with this kind of problems, and any changes on your ticket will have you pay way more than what you got on any deal. more
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Community
When planning a trip to Istanbul, Turkey, on a vacation or business trip, the need to save costs goes without saying. Track flight prices over days or weeks before your trip, and only book when you can get the cheapest flight. This way, you can save more than $100 on your air ticket. more
-
Community
If you want to get around from one country to another at the best rates, Hopper can find the cheapest flights possible and can really save you some cash. It also claims it can save you up to 40% on your next flight and can even send you alerts if the price changes. more1 year ago
by John
-
Community
This is one of the easiest ways to find the cheapest flights to your destination of choice. You can also create colour-coded calendars to see when the best times to fly are, if your dates can be changed by 3 or 4 days for example.3 months ago
by Sharon
-
Community
You can save as much as 40 percent off of flights with this app as it allows you to track fluctuating prices and find the cheapest options.3 months ago
by Sharon
-
Community
Plane ticket prices have a tendency to go up and down, depending on demand. If you're looking for a good deal, it's best to watch them using Hopper. There is, after all, a huge difference between paying $300 and $700.1 month ago
by Stefan
-
Community
DO NOT USE HOPPER- I WAS ROBBED
Jan 29, 2021 I had to cancel my flight last September due to Covid 19. Hopper sent me an email saying to contact them when I am ready to book. I have been ready to rebook for the last month. I have tried contacting them through their support link online. Their auto response says they will get back to me in 24 hours or a bit later. I have not heard anything. I have tried calling them, but there is no way to find a number that connects to anyone. VERY upsetting and frustrating. Go directly with airline! more
-
Expert
- One of the “10 best free apps for air travel junkies” according to Time Magazine
- Personalized recommendations based on your past vacations make finding outstanding deals on last-minute trips super easy
- 15 billion flights analyzed daily so you can follow the bunny’s advice and save an average of $50 per flight
Reviewed by Laura S on December 12, 2017
-
Freeze price
Dec 7, 2019 We used “ price freeze” for 3 tickets from Chicago to Buenos Aires, the price was good but we had to sort out if the dates worked for the three of us. Less than 48 hs later, when we were ready to book, the price had a $200 increase per ticket. We didn’t know how price freeze worked and were a little bit skeptical as we had to pay the full new price and wait for the reimbursement. Everything went smooth, I emailed customer care, Rosie got back to me less than 24 hs later and asked for a pay pal account. They deposit the $600 dolars in just a couple of days. It is the third time I use Hopper, will continue using it, prices are usually unbeatable, they provide you with a record locator which you can use to choose seats ( some other cheap air fare ticket apps, start charging you for seat placement) and there is someone that answers your doubts, eeven if not immediately, they do and follow through with what they promise. Keep it up Hopper! Nice doing business with you! more -
Worst app ever
Feb 6, 2020 Hopper is a scam! They don’t have an actual customer service hotline, everything is through a chat which you can’t do until you purchase a ticket, and their response time is in 24 hours. I froze three flights and of course when I went to purchase them they were no longer available. So I read the trouble shooting problem solving option which stated that I could “find another flight as long as it’s the same day, same place of origin and same amount of people for flights. Then hopper would reimburse me to up to $200.” So then I went to purchase the flights and paid 3x more than the freeze amount and no one is helping me fix this issue, I got one response in 24 hours and my flight is tomorrow and all they said was “unfortunately we can’t help you because the flight is a different airline.” Now I’m paying $792 for flights that we’re suppose to be $312. This has been the worst experience. more -
I had problem with support and it was fixed!
Jan 23, 2021 I’ve been using Hopper for years and was already by far my favorite flight app. Then COVID-19 happened... I had to cancelled my flight and couldn’t schedule back because I had misspelled my last name. I’ve reached to support and it seemed to take years to get a response back - truth to be told, they highlighted Customer Support was overwhelmed by Covid demands, so delays were expected. They reached back, I’ve closed the chat window and couldn’t find it back; reached out again, they replied again, with baby steps that I’ve clearly needed and problem fixed! Bottom line: not only the app is by far the best to buy best deals tickets, but the team are going an extra mile to deal with all COVID-19 situation while dealing with regular problems as well (yeah, do yourself a favor and double check spelling if you have special characters and autocorrect, ‘cause system doesn’t deal with special character). Congratulations to all. more -
Good, but needs a little tuning
Nov 5, 2019 Hi, I’d first like to say this is a great application. I use it frequently and love all of the features it provides. However, there’s a few things I noticed lacking from the service. There’s no referral option, which would be SICK, and it’s hard to tell people about it without sharing an App Store link. I’ve also noticed some long load times when generating new page content, not sure why this happens but it harms the user experience IMO. If I, for example, load a flight and the info, you would think that the results would be cached either on device or on server, but it doesn’t appear to be the case. Instead, it re fetches every time I load the info and as a result, have to wait again if I ever navigate from the app. I like the design though, that’s what keeps me coming back. It’s clear that the UX engineers have a very keen understanding of making a cohesive product, and that’s really neat. Also the predictive model that you use is good, but needs some tuning as well. Sometimes it’s estimates are wildly under what is actually displayed. Also the utilization of historical data to give a pseudo-birds-eye-view of what prices may be like for a given time period could also use some work. I work in data science and these should be pretty straightforward models to create. Other than that super solid app, just some criticism for the engineers! Seriously. Add a referral feature. more -
Fantastic
Mar 7, 2019 Used the hopper to book our upcoming trip to Canada for the Formula 1 Grand Prix in Montreal! The app is easy to navigate. The information is in an easy to decipher format. The flights are often time not available on other travel websites like Expedia and kayak. If they are, the price is higher. I did have trouble one time trying to book our flights when I got to the payment page, the rabbit notified me that price had gone up $85 per person. This was out of my price range so I cancelled the booking whilst being quite upset. But I understand now that it is the name of the game with flights. After that experience last night, I got back on hopper this morning. I noticed that the flight I tried to book last night was still available for the original price I saw last night so I jumped on it! Got to the pay screen and...no price increase so I got them booked! I will definitely be using hopper again! more -
Happy with Hopper!
Feb 12, 2020 My sister told me to use Hopper to book my flight. Then I read the reviews, and was hesitant to use. My sister, urged me on, letting me know that she has had many successful flights using Hopper. So I did. I used the price freeze option... and it happened just as they said it would, if I followed their guidelines. I froze and then booked within the week. I was confused when the price charged to my CC was the full price and messaged them on the app. Very promptly I had a message back. Hopper, Julie ☺️ asked I I wanted her to call to clarify. In our conversation, she checked the system to verify the details and outlined the days it would take for me to see an email about a refund to PayPal. That I had followed the rules and would get my entire refund. There is a cap, per person, of $200. Just FYI. As she said, I got an email from Alex 😉 asking for my PayPal email to issue the credit. Great job Hopper. I will be using again. more -
Always start at the Hopper site!
Apr 30, 2021 Grateful to have Hopper as an option but, I do wish the app would be a little more transparent with the “automatic add-ons!!” To me it’s just cruel in the current state of affairs, amidst covid crises and many of us feeling the economic pinch… To try and slide in a few extra dollars to our purchase price without the buyer recognizing “options” that have been turned to ON setting by you automatically- and WE need to know to shut them off!!? I almost fall for these every time… and sure, some may appreciate the offers even myself sometimes but, I think we as the buyer should activate them from off to ON.. NOT the other way around!! Every time-i’m almost being charged for extras I don’t need.. and in a perfect world with endless funds maybe I’d add some extras-(Ha! Maybe if the site threw in a shiatsu massage while you waited?!) but, endless funds is just not me.. So, for those who use the site take note.. you will be offered a few extras and yes, you can choose yes or no- by using activate button **BUT, on the very last “swipe your card” step.. Just above that- this has 2 automatic extras that Hopper sets to the ON position- Basically, without paying any attention these 2 extras are set to be charged to you.. (trust me, it’s not the shiatsu massage you’ll be getting either!) Just help us out cute little bunny-trust me, it will keep us loyal...!!! THEGIRLUTAH more -
Great customer service!
Mar 5, 2018 Seriously, this app / its employees are fantastic, some of the best customer service I’ve had. Recently I had to cancel a flight but was able to use most of the money from the canceled flight to a new flight. I thought I had to go through the airline to rebook my flight and it was going to cost $250-$300 extra, so I called hopper really late with a quick question there was no answer but I had the opportunity to leave a voicemail so I did. This morning when I woke up, I had an email with the answers I previously asked for in my voicemail along with the option to re-book with them, 3 emails later ( super easy and fast) my flight was rebooked and it only cost an extra $87. They handled everything for me and really took the anxiety out of the whole situation. Super grateful and will definitely be recommending this app to friends, family and even strangers! more -
Practical. Creative Interface. Try it!
Mar 21, 2018 I've enjoyed organizing travel since 1985. I'm old enough to remember the printed Thomas Cook European train timetable, and the OAG handbook for US flights. Today, my favorite airfare search tool is the Matrix Web interface by ITA Software. There are, of course umpteen iOS apps for finding fares. Hopper is the only innovator I've seen lately. In particular, the calendar interface, with its intuitive traffic light color scheme (green = cheap, orange = more expensive, red = expensive), is the best I've seen. It reminds me of the traveler's calendar ("calendrier des voyageurs") from SNCF (French National Railways) and Air Inter/Air France. In those days, you tried to travel during the "période bleue" (blue period) in the little calendar leaflet that was published every quarter. Today, Hopper generates such a calendar dynamically, based on current fare data. Try it! The people who created it clearly know something about travel. more -
Taking a Trip no problem
Apr 20, 2021 Hooper is the way to go. (My opinion) I promise you hooper have the resources and discounts everyone needs all in one place. They are like the back roads that keep you outta traffic, and save you from all the headaches unlike other websites/apps. Okay, so here’s my testimony. Ever since I joined and booked my trips on hooper back in (Feb 2021) I’ve been traveling since, by using them and only them. I’ve been to Saint Thomas in the Virgin Islands,Punta Cana in the Dominican Republic and now I’m going to Puerto Rico I’m so happy. Seriously though I’m like a bunny just hooping places. One moment I’m here the next I’m gone but one thing for sure I’m Bless to do so Thank you hooper & hoopers, creators of this app for Helping me feel at ease and making me keep going. End of story Okay, so now that y’all have my review. wassup can a brother get any discounts lol or at least places me as a VIP member 😝.?. more
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Reliable in times of uncertainty
Mar 18, 2020 A few weeks ago I purchased a price freeze for a flight I knew I was going to buy no matter what. I needed to contact a few friends to make sure everyone was ok with the details so the freeze option was perfect for me. Pay a small fee up front to keep the price where it is and get reimbursed when I booked? Sure. During the few days it took me to decide to purchase my flight, the flight had actually sold out and increased by $100 per person. I contacted Hopper support panicking that my freeze would expire and I wouldn’t get refunded. Even though they were swamped with customers needing assistance with flight cancelations due to the rising number of travel restrictions, they were still able to accommodate me. Although I ultimately had to purchase a different flight, and this time one with a layover, Hopper kept its word and refunded me my price freeze deposit AND the difference in price between the one I froze and the one I purchased. In the end, I ended up with a worse flight and spent more than I would’ve originally in taxes/fees, but they were able to assist in a crazy time and refunded me the money I was owed. Reliable site with real customer service and always super accurate with price predictions. Next time though, I may purchase in the moment I see the best price and skip the freeze option. more -
Jun 3, 2021 Do not use this App. I am having issues with a price freeze. Despite my App being up to date, every time I click "get help" my app closes down. Of course you can't call/email them. Incredibly disappointed. Update - after sending a Facebook message and leaving a review I was contacted by 6 customer service agents. My problem (that I created myself) was taken care of in less than an hour, and I had my refund in 12 hours. I am not giving 5 stars because customer service is hard to reach still. more -
Price Freeze is great but...
Feb 7, 2020 I really like that Hopper takes the work out of finding the cheapest and best (for your needs) flights on your own. I’ve tried searching on Hopper and then searching on the airline websites listed and Hopper was cheaper. It’s great that Hopper has integrated features such as Price Freeze, Cancel for Any Reason, Missed Connection Protection, Baggage Fees, and Insurance. I used the Price Freeze for two passengers which is great, but unfortunately, when I was ready to book, my original flights for 2 passengers was no longer available and the app wasn’t very user friendly in that it would not show which flights could accommodate 2 passengers for the dates originally indicated on my Price Freeze - message: “One or more of your flights selected can only accommodate 1 passenger, please go back and select a different flight or change the number of passengers.” I was going back and forth, and finally on my 3rd attempt for different carriers/times, I finally found a flight combo for $20 more that met our needs. It would be GREAT if Hopper could remove the flight that couldn’t accommodate our reservation request from the list of options completely to alleviate the frustration from guessing which one would meet our needs. more -
You cannot contact these people
Apr 15, 2020 I used the app for the first time to book a trip for my wife and me. I realize that there is a pandemic right now but not having an email address or phone number to even attempt to contact hopper is ridiculous. I’ve tried to cancel my flight twice, both times it says I’ve canceled my flight and they will contact me soon. The first time I tried to cancel the flight is over two weeks ago and then again last night. These flights were over 1K each and while I relied I may not get all of that back they haven’t even tried reaching out to me. The flight took off Sunday night without us on it clearly but hopper definitely did not cancel our flights. I will never use this app again and pray I can get some money or credits back. Lesson learned I should have searched their reviews harder. The reservation is A-S7F3GG So why does that mean? Are you going to try and get my money back? I appreciate your responses but they don’t have much substance. Are you able to email me details about what your going to do? Update** I was contacted today and notified that my money will be refunded. I realize they are doing their best but I would suggest planning for high volume and being better prepared to get some kind of contact out to their clients a little faster. I have to say my earlier words that I will Never use them again, I would give them another shot. more
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Prices not updated
Feb 16, 2018 I downloaded this app to save money on a family trip to the Caribbean. I gave it 3 stars for the many tips given for cheapest flights. I found tickets for $461 and was ready to purchase since it stated that this was the lowest price available. When searching other sites and apps, Hopper had the cheapest price. So after filling out passenger information and going to the purchase page, a window pops up stating that prices went up $77 dollars. It then says choose different flights or continue purchase. I went back to change flights and the flights I had previously chosen were still at the $461 price! I then picked the next cheapest flight. Then it states prices went up over $100! I even restarted the app to see if prices got updated. Nope. It even has a little bunny hopping and checking for latest prices! No such luck there either. Update: The price didn’t go up if I tried purchasing one adult ticket. However, when I added other travelers including my kids, the prices goes up. Maybe it’s because of how many seats are available next to each other? It would be great if the app could let you know how many seats are left for each flight! more -
Great for flight tracking, not so much for booking
May 4, 2020 I have used Hopper for over a year to track flight prices, and the app has been great for that. However, I have been less impressed by the app when booking a flight. It certainly makes it quick and direct, but changes to flights can be a headache. For context, changing a COVID-era flight is a headache for anyone, and the Hopper staff I’ve worked with have been very helpful! However, getting in contact with a staff member can be hit or miss. In my current scenario, my latest flight no longer shows up in the App, therefore I am unable to start a customer support conversation for my issue. Furthermore, I cannot make changes to my flight through the airline since it was booked in by a third-party. I’m at the point where I will likely have to miss my flight, even though it qualifies for free changes. While this is a specific issue, the Hopper Customer support is buried in the app and not easily accessed. In cases like mine, I’m unable to contact them at all. I shouldn’t have to Google a contact email/number. more -
No multi city/selective airlines shown
Sep 30, 2018 Great concept but 2 major flaws with flights; 1. My main beef and why it’s 3/5, no multi-city option! This is a huge let down as multiple times I’ve needed to do multiple stops but it makes you do them one at a time which drastically raises the rate or you do multiple round trips and hope the times line up. Even on the support it recognizes that this isn’t available but suggests booking multiple one ways, for example a multi city between US-Japan-Vietnam-US is approx 1,300 on google multi city search where as for follow the hopper support directions the same flight pattern is 2,100. If the multi city is added I can definitely justify 5 stars but without it it just doesn’t match old fashion google (which also has price tracking) 2.Another lesser but still decent issue. Hopper excludes certain airlines that would have cheaper rates (spirit/frontier/ect.) many times I’ve gotten updates on flights only to find a cheaper flight offered by airlines not offered on here sometimes significantly cheaper. more -
Frustrated
Dec 14, 2020 Update (12/13) I received an email on 11/19 from Hopper Support where I spoke with Kim who was very cooperative and worked with me to get my refund. I understand that there is a lot of traffic on the app due to COVID, but having to post a review in order to receive any sort of attention and being unable to reach out through the app for my issue was very frustrating. However, I want to say thank you to Kim who was very patient with me and assisted me with all the issues I had. (9/23) When the pandemic started I tried cancelling but when I read that refunds would not be for sure I cancelled my flights from Air Canada and West Jet directly but was told I can only get the refund through the third party app. On the hopper app there’s a live chat section that’s basically hidden because I couldn’t find it easily and had to dig through the app. After trying to message them on three to four separate occasions, I am always met with a bot that asks me basic questions and that no one has read my message yet. I can’t find an email or a phone number to contact. I just want my $430 back for a flight I wasn’t even able to take and got all the cancellations for. I’m not in a position to be losing that kind of money and not expecting it back. Update (11/9) Here are the confirmation codes the developer asked for. Hopefully I actually finally get assistance for this situation. Air Canada: OKVP9F West Jet: QTRWMF Hopper: ASEQMG more -
Great for some things, bad for others
May 31, 2021 I downloaded this app to have an easily accessible streamlined app that can do everything I need to travel. It’s actually pretty great for that if you know where you’re going. However I think that they removed the single feature that gave them an edge over the competition and so I wouldn’t really recommend this to anyone anymore. They remove the ability to flexibly look at book great deals around the world anytime you wanted and especially for spur of the moment trips this feature was great for booking near or future vacations for some places you didn’t even consider at the start. It really jogged your mind and made you think that you could actually visit these places, especially with flex watch and the flight deals tab. Unfortunately they don’t have this anymore, so again, I don’t recommend this app to anyone anymore, just use whatever typical travel service you normally use. more -
Great idea but
Mar 27, 2021 This is a great app and was super excited to use it. I especially like the “freezing” capability, where I can put so much down on the flight but not the whole price until I’m ready to buy the ticket within two weeks. LOVE being able to watch a price and the alert that the ticket price may go down in the foreseeable future. I’ve not been able to enjoy the app or purchase any flights because I am unable to add a payment. I’ve tried everything but can not get past the add payment portion because I’m only given the option to cancel and not move forward so I’ve not been able to start a trip because without my payment info I’m unable to pay the small portion to freeze the price, purchase a ticket, etc. There is no customer service options UNTIL you start a trip so I’m just out of luck. There’s no other help regarding this issue online or in their articles. I’ve reached out via Twitter but nothing yet. more -
Not really worth it
Aug 27, 2018 I have heard a lot of people rave about Hopper and helpful it is. Honestly, except to watch how prices fluctuate it isn’t that helpful. The prices on the app are incorrect than what the airlines are showing. It doesn’t specify between classes. For example flying WoW to Iceland and Ireland, Wow offers your basic fare, one that includes a checked bag and a Comfy fare. You can’t tell the difference on Hopper, plus I found fares were actually cheaper on Wow than on Hopper. Google tracked flights has been much more reliable. Hopper said BOOK ASAP so I booked... prices went down $30 the next day. I’ve noticed it also doesn’t show all available flights and it doesn’t accurately reflect seats. It kept telling me only one seat was available go to the Airlines website the whole plane was still basically available. I would only use this as one of many tools when searching for cheap fares, but I certainly wont book through Hopper or rely on just it. more
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Hopper is not on my good side
Oct 20, 2019 I have always taken hopper with a grain of salt. I know that prices can change in a drop of a dime. Purchasing flights is a frustrating process. I have had success but more times I find this not to be too accurate. My issue comes from the “Freeze” portion. Which is advertised as holding your tickets for 48 hours with a $5 dollar per person fee. I got notification that my flight went down and immediately went to buy but when presented with the freeze option I felt it better to hold off on purchasing because I needed to double check with everyone flying that they were okay with me buying the tickets (it was still early hours with most people sleeping). I purchased the five dollar freeze per person. Well that was a horrible idea. While waiting for everyone to respond I started to second guess if the price would go up. I went and googled and saw from Hopper’s website that they will charge you the difference of the ticket prices go up. So now I’m like what the heck. I go back try to purchase and they say they do not have enough tickets at that price. After several tries I was able to buy the tickets for $100 more than originally price when I “Froze” it an hour earlier. Absolutely livid. They should make it known that they are not holding your price or reserving the price for you. Such false advertisement. I also am not sure if they refunded the $5 pp fee or if it got added to my flight price. I will make sure to double check. more -
More cons than pros
Feb 21, 2020 I am not one to write reviews, and understand that people are more likely to leave negative reviews. That said, I can only give two stars due to extremely poor communication. Reasons with pros/cons below. The pros: good prices (but only about the same as other apps) and easy to book individual flights (group flights are tricky if there’s limited availability, and you’ll pay more). If your flying alone and flexible about layovers or direct flights becoming connections, then this is a great app. Cons: they are HORRIBLE at getting back to answering questions and concerns. I have been waiting over 2 months for them to get back to me after they notified me our flight details changed. I have emailed and sent instant messages, and the only response are the template/canned auto responses that they will “respond soon”, but they never respond. This left me a bit high and dry. Also, as mentioned above and as you’ll see in other (more positive) reviews: group booking is not convenient as it’s hard to find which flight(s) can accommodate your family/group. Part of my mistake may have been not paying extra for insurance, but for a family of 5 this is an expensive luxury I’ve never before had to use...I guess there’s always the first time. My suggestion, look elsewhere unless you are a flexible individual (not flying w family/group). more -
Lack customer service
Oct 7, 2020 Hopper is a double edge sword you may be able to catch a cheap flight especially if you start looking early this is the good part. I did this and booked some cheap flights then bam covid hit back in April 2020. I tried to reach out to hopper because obviously you weren’t allowed to travel but to my surprise hopper does not have a customer support number. They don’t even have an email you have to submit a claim and then in a few days if your lucky some one named Noel might email you. But getting that email means nothing it took 10 emails and over 3 months to say I was going to be refunded but not the full price. And now 6 months later I come to find out that my travel credit isn’t on the app or even with the original airline but I have to try and get ahold of hopper again for them to book it because they don’t put it on the app. Overall I think hopper is crap and prolly steals people’s money because they get feed up with the system and how it work or they forget they had credit and then it expires and poof hopper made a profit for your aggravation and not traveling. So traveler be weary of using this app because you never know what will happen! more -
Shady business
May 12, 2021 I’ve used hopper to book multiple flights over the last few years. I’ve even used the “freeze your price” option multiple times, which was great! However, apparently two months ago they changed the policy on the fee for the freeze your price option with NO WARNING OR NOTICE to previous customers. In fact the confirmation page to freeze your price, gives the same basic information on how the process works. So instead of freezing the price, and getting my deposit credit towards my flight or refunded (like it has been done time and time again), I paid a $56 non refundable fee for each passenger I’m traveling with. Now I’ve actually spent more money, then saved. I only found out about this very recent change (apparently happened two months ago) once I contacted customer support about my credit. When asked why weren’t previous customers notified of this change, I got an apology. When I asked for this update or notice in writing to be emailed to me, they were unable to do so. more
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Community
DO NOT USE HOPPER- I WAS ROBBED
Jan 29, 2021 I had to cancel my flight last September due to Covid 19. Hopper sent me an email saying to contact them when I am ready to book. I have been ready to rebook for the last month. I have tried contacting them through their support link online. Their auto response says they will get back to me in 24 hours or a bit later. I have not heard anything. I have tried calling them, but there is no way to find a number that connects to anyone. VERY upsetting and frustrating. Go directly with airline! more -
Jun 17, 2021 Hopper is the biggest rip off EVER!!! The app is glitchy. I can't get in contact with customer service. I cant even purchase my tickets I used the price freeze for because the app doesn't work! This company needs to go away on one of those false advertised flights. Hopper please respond. You have a lot of explaining to do. All of your reviews are horrible!!!!! I was just told to update my review with my confirmation number. How stupid is that! Fix the damn app! more -
May 22, 2021 I used their Freeze Price feature, on which Hopper bases its marketing on. I tried booking it when the price actually increased, but it did not let me finish the booking saying that the tickets are not available. But the tickets were actually available (expensive) on the airline's official website. I had to book another flight that did not fit into my schedule well, and had to reorder everything 5 days before my flight. I lost my money and time because of Hopper. UPDATE: I sent a DM on Facebook more -
Jun 15, 2021 The app is not functional and zero customer support. I am eligible for a refund and there is no way to request a refund or get in touch with someone. I recommend not using this agency. Confirmation: QR5NR5 It has been over a month and still no contact from support regarding my refund. This is getting frustrating. The app is still not working, cant send any email or phone number to contact. This company is robbing people of their money!!! more -
No customer service
Jan 5, 2021 So I had been using hopper for a year without a problem. Until recently I had booked a flight with spirit through Hopper. The flight had been rescheduled for two days prior to the original date. Hopper did not inform me of this schedule change so to spirit it looked like I had missed my flight eventually I got my money refunded back from spirit but since I purchased through Hopper the money was refunded to hopper instead of me. I have not been able to contact Hopper since they do not have a customer service number nor do they respond to their customer service request forms through the app. It has been weeks and I have not heard back from Hopper. Through the app they say not to submit multiple customer service request forms due to it taking longer for them to respond. I don’t want other people to have to go through this as well. As of right now, Hopper has stolen $122 dollars from me and they give their customers no way to contact them directly. Update: Hopper replied to my review and said "Thanks for your feedback. We're really sorry to hear that you had a difficult time getting in touch with our support team and we appreciate you bringing this to our attention. This is certainly not the support experience we aim for and we hope that we are able to resolve your request as quickly and efficiently as possible." They literally offered no way to contact them again, no further assistance, and I have still not heard back from my customer service request. more -
May 21, 2021 I've been trying to book a flight for the past month 1/2. My credit expires June 1st and I am unable to do anything with the app (booking flights or contacting customer service). I've tried deleting and restarting the app and it doesn't work. The app lets me pick of flights but when I go to pay it doesn't allow me to move forward. I also tried logging in from another phone and I am unable to change password because the app doesn't work. I've sent messages on FB and emails. more -
$0 Change is a Terrible Scam!
Oct 17, 2020 This has been one of the most difficult years. Not only have I been going through a divorce and custody battle, I also have elderly parents that live out of state. I was making plans to go see them all when my job would not approve my leave for my dates. I thought it would be no problem, I have $0 changes. I tried to change my flight to a cheaper flight for days I won’t need to be approved for from work and “Jen from Hopper” let me know that it was going to cost me $192 extra for each ticket(I had booked 2) because the flight was more expensive. Which when I booked the change, the new flight was actually $25 cheaper than the original price of $75. When I told her this she told me that the air fare prices are cheaper if you are booking a “new” ticket vs if you book a “change” ticket. How does that even make sense? And nowhere in any of the policies does it state there is a different price for a ticket if you are booking a new ticket or changing another ticket. Then when I asked for other options I was ignored for an hour and received a survey asking about my service. 3 hours later and 4 messages sent to support and I finally have another follow up from Jen still not helping the situation. Scam scam scam. Terrible. And I even asked for a customer support phone number because the chat doesn’t work on my app, and it’s updated. They don’t want to help or talk to you. Save your mental health and just book through the airline. more -
May 23, 2021 I used the price freeze feature and they expired my freeze 12 hours early. When I contacted customer service about this 1 hour after the supposed lapse they wouldn't do anything to help me. Edwin told me that I was out my deposit and I'd have to rebook. I will pay more than ever use Hopper. Horrible customer service and downright shoddy business. more -
Unreliable Service
Nov 5, 2019 Been trying to find reschedule a flight for five days now even though these guys advertise 24hours customer support I only got an reply on the 4th day after submitting my request, the chat feel more like an email conversation, finally able to get a quote and receive a phone call so I could give my credit card info for an extremely overpriced change that I had to do it since im out of options, was received to at least had it over with until I woke up this morning with another message from the service late at night saying that they tried to process my request only at that our... and go a step further to blame it on the airline for not having it available anymore, sending me back to stage 0, putting a bot back at my conversation and giving me only the option to get a new quote, which im assuming it will be more expensive. No reply so far. would never recommend this service to anyone, im glad I'm at a long stay or else I would be really concerned on the reliability of this service to manage any sort of short trip or emergency flight changes that need to be done, the 24hrs service is very misleading and inefficient at getting things done quick. Really wouldn't recommend buying any tickets through it anymore, paying 100 to 200 dollars less its way worth it in my opinion so you don't have to deal with this kind of problems, and any changes on your ticket will have you pay way more than what you got on any deal. more -
Jun 16, 2021 I tried to book a hotel and the app would not let me go through the process of booking the hotel it would only let me see the prices and it would keep loading and loading.. nothing .. I have almost 300 dollars worth of Carrot points and I wanted to use them this time I tried to go to my account to get ahold of costumer service but the app won't let me. Hopper please fix the app I want to use my 300 dollars worth of money and I don't want you guys picketing it. more
What’s Groovy
Update: I was able to get my refunds despite the initial lack of response. I want to express my gratitude towards the Hopper team and I look forward to re-booking my next trip as soon as the virus situation is settled.
Original review below:
I’m such a big fun of this app and have been using it for years. I used to only use this app for tracking but recently started to book within the app. For its convenience and also for the fact that I want to reward the company that’s built such a great product. Things start to go downhill from here. Because of the COVID19 all major airlines start to office free change/cancellation. I had to change my plan but realize I cannot do it directly at the airline’s website. I had to go through the app chat that has no phone number or email. I can only leave message to ask for help but so far no responses yet. During a crisis like this, you can really start to appreciate the benefit of booking directly at the service providers’. Hope the Hopper team can get back to me.
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What’s Subpar
Use this app to watch flights ONLY! It is great for that! However, my customer service experience was horrible. When using the "VIP support" I was told to "go about my day" and they'd "send me an update." Do you think that ever happened? In yet ANOTHER case, they completely botched an international flight of mine by not including the hidden fees I had to pay at the airport, while trying to navigate this in a foreign language.
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Release Notes
4.70.0
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Hopper - Book Cheap Flights & Hotels
