Facebook_pixel
Hopper: Hotels, Flights & Cars

Hopper: Hotels, Flights & Cars

Hopper Inc.

Spend less. Travel better.

4.7 Ratings 814K+ Reviews 10M+ Downloads

Ratings & Reviews

Write a Review
  • img Community
    When planning a trip to Istanbul, Turkey, on a vacation or business trip, the need to save costs goes without saying. Track flight prices over days or weeks before your trip, and only book when you can get the cheapest flight. This way, you can save more than $100 on your air ticket.
  • img Community
    If you want to get around from one country to another at the best rates, Hopper can find the cheapest flights possible and can really save you some cash. It also claims it can save you up to 40% on your next flight and can even send you alerts if the price changes.
    img by John
    2 years ago
  • img Community
    This is one of the easiest ways to find the cheapest flights to your destination of choice. You can also create colour-coded calendars to see when the best times to fly are, if your dates can be changed by 3 or 4 days for example.
    img by Sharon
    10 months ago
  • img Community
    You can save as much as 40 percent off of flights with this app as it allows you to track fluctuating prices and find the cheapest options.
    img by Sharon
    10 months ago
  • img Community
    Plane ticket prices have a tendency to go up and down, depending on demand. If you're looking for a good deal, it's best to watch them using Hopper. There is, after all, a huge difference between paying $300 and $700.
    img by Stefan
    8 months ago
  • img Community
    Why book through the airline when you could get over 30% off of your flight simply by having the right resources on your phone? With the right tools, you can upgrade your international travel this year.
    img by Antonio
    6 months ago
  • img Community
    Regardless of whether you're traveling with your significant other or an extended family of 9 - it's always good to find the lowest airfare prices. Hopper lets you save a bunch and still get where you want to be.
    img by Antonio
    3 months ago
  • img Community
    Tickets to Slovenia can cost you $1,000 or more, so why not use every resource possible to save money on the flights? Get hotel deals and plane flights bundle all in one powerful tool.
    img by Stefan
    3 months ago
  • img Community
    Don't travel without using the tool that can save you 20%, 30%, or even more on flights and hotel deals. When you're in Hungary, you'll want some extra spending money to enjoy. Don't spend it all on the hotel.
    img by Antonio
    1 month ago
  • img Community

    Price Freeze. An utterly horrible scam. Nov 23, 2021

    By Ren Ipe
    Horrible app. Price Freeze doesnt freeze crap. It told me flight price had doubled and my prize freeze capped at 128 dollars, and anything over is on me. THAT PART WAS NOT MENTIONED WHEN THEY OFFERED PRICE FREEZE. I am going to book directly from airlines, where they still have original price (WTF?!) and I'm out the $79 they took for price freeze. Scummiest type of business. DO NOT USE.
  • Very quick response & solution received Dec 6, 2021

    By Jennn135
    I booked a flight on Hopper instead of Google Flights because the Hopper app said I could select my own seats, even with the standard cheap option. After booking the flight, the seat selector wasn't working on the Hopper app and the airline's website was charging for each seat selection (roundtrip with a layover each way for a total of 4 seats). I clicked on Get Help in the Hopper app and sent an email to Hopper's customer service. I received a response within 2 minutes that they were looking into my problem and, after some back and forth emailing with Jhimma, was told Hopper would honor the fees for seat selection. They requested I pay through the airline's website and send them a copy of my receipt for reimbursement to my Paypal account. Two days later, I did so and sent them the receipt and received my reimbursement super quick, within a couple of hours, even though they said it could take 1-3 business days. Although it was a bit of a hassle going through the extra steps instead of just being able to select my seats right on the Hopper app as advertised, I could not have been happier or more appreciative that Hopper made it right and reimbursed me the cost of having to pay for seat selection directly on the airline's website.
  • Jan 15, 2022

    By Gee Vee
    Suuuuper amazing customer service through the messaging on the app. I booked my hotels for the wrong dates and I contacted support, they quickly responded within 5 minutes and they were able to accommodate according to my wishes. I was updated on every step throughout the whole process. I am truly grateful for a customer service representative by the name of Vien D. 😊 Super great communication and helpful answers. I will definitely be using this app again for future stays at hotels. Greatprices
  • Best Flight/Hotel Finding App Ever <3 Dec 22, 2021

    By Casey Egbert
    I have to say truly and honestly this is one of the best comprehensive tools for looking at flights and hotels. I used it for my first solo flight to visit my long distance partner, and I’m definitely going to use it for the foreseeable future! The team at Hopper are really making one of the best flight tracking apps out there. I’ve tried using other sites like Kayak and Trivago but they usually redirect you to other sites and sometimes have pop ups that I just don’t enjoy dealing with. Hopper has given me no issues, they even offer flight/trip protections, and they include a lot of information of what your flight does/doesn’t include as well as what hotels offer for your stay - all they ask for when you buy is a really small tip that goes to the developers to keep the app as amazing as they do. All I could ask for is that they make the tip adjustable so you can tip more than they ask for (and even then they let you opt out of the tip, but for all their hard work I don’t ever want to). Highly recommend the app, and I hope the team who have developed and run it have nothing but success ahead of them. ☺️☺️☺️
  • Jan 13, 2022

    By Rachel
    I use this app all the time to check prices and get predictions for good times to travel. Their fees tend to be a bit more, but sometimes the overall savings make it worth it! HOWEVER, you can't call customer service without already having a booking. I had a technical issue while trying to make a hotel reservation, and had no way of fixing it, so I couldn't book at all.
  • Refund for Same day cancellation Sep 22, 2021

    By bamhfavs
    I waited over a month to get a full refund from a flight that I cancelled 3 hours after it was purchased. The rule is you get a full refund (minus any extra fees that you may have purchased for insurance etc.) if you cancel within 24 hours of purchasing the ticket. It should be processed as a void. They sent an email stating they would refund me X amount (which was about $60 less than the amount I paid because the fees are non refundable -understandable) and when the refund went through, it was exactly half of that. When I reached out they tried to say it was due to fees, hello you already kept the fees! Reached out again to get the rest of my refund. They sent me an email stating I’d get the rest refunded within 3-10 business days. 15 business days later and still no refund. I reached out again and I received an email saying they sent the refund via PayPal? (That was weird, but okay) I go into PayPal and there is nothing there. 2 minutes later I get an email stating that the money they sent to PayPal was cancelled. I had to reach out yet again. FINALLY, 35 Business days later I get the other half of my refund via PayPal. The only reason I am giving the app 3 stars is because every other time when I haven’t had to request a refund things have gone smoothly and ultimately they did give me a refund. Just a huge inconvenience to get it.
  • Customer Service Mar 30, 2020

    By K_G_Tori
    After my customer service experience I can no longer continue to book through this company. While the prices are good and booking is easy when problems arise the company has shown it does not care for its customers. It has been two weeks and I’m still waiting to receive a resolution to my cancellation requests. My bookings have expired and I have no clue the status of my case or how to reach a actual human being within the company. My customer service experience consists of automated responses from “helpful” bots. Although, I did have a one time chat via the app with a representative nothing was resolved. I was told nothing about my case only that I would receive a reply soon...that was 5 days ago. As of now I have no hope of a resolution with the company. I honestly feel as if they’ve taken my money, and have no intention of reaching out again. Therefore, I can no longer confidently recommend others to use this company, and if you choose to do so I ask that you do so with caution. Simply, put if a problem arises with your flight plans you are on your own. ***To whom it may concern, My Hopper confirmation codes for both roundtrip tickets were EAODPH and FFFMTA. The email associated with both bookings is the best way to reach me. I look forward to hearing from you via email regarding a resolution.***
  • Price Freeze is great but... Feb 7, 2020

    By labtechtwo
    I really like that Hopper takes the work out of finding the cheapest and best (for your needs) flights on your own. I’ve tried searching on Hopper and then searching on the airline websites listed and Hopper was cheaper. It’s great that Hopper has integrated features such as Price Freeze, Cancel for Any Reason, Missed Connection Protection, Baggage Fees, and Insurance. I used the Price Freeze for two passengers which is great, but unfortunately, when I was ready to book, my original flights for 2 passengers was no longer available and the app wasn’t very user friendly in that it would not show which flights could accommodate 2 passengers for the dates originally indicated on my Price Freeze - message: “One or more of your flights selected can only accommodate 1 passenger, please go back and select a different flight or change the number of passengers.” I was going back and forth, and finally on my 3rd attempt for different carriers/times, I finally found a flight combo for $20 more that met our needs. It would be GREAT if Hopper could remove the flight that couldn’t accommodate our reservation request from the list of options completely to alleviate the frustration from guessing which one would meet our needs.
  • Jan 11, 2022

    By Wade Putt II
    Great app and travel service to use I will use I was in-and-out at checking at my hotel I went to downtown Grand Rapids Michigan due to it being my 2nd home But otherwise I have no other negatives about hopper
  • Please Fix the Notification Spam Nov 19, 2021

    By Sarahhh N
    Hopper has a nice looking interface that’s easy to use. I’ve booked and completed my first flight with no problem last month and look forward to using Hopper again soon. I like to use the app to look up flight prices to many different places for future travel plans. However, it saved every search as a “Watched Trip.” The app’s notifications have just been crazy. I keep getting notifications like “Your flight to __ is now $__” It even notifies me of hotels at the places I’ve searched even though I’m not interested in booking a hotel. These hotel notifications are even more annoying because they’re always untrue. They advertise that a certain hotel in __ have gone down to $__/night and whenever I click on the notification, the price of that advertised hotel is NEVER what they said. Also, the red dot on the corner of the app in the Home Screen displaying how many notifications I have is always over 100+ everyday, though harmless but bothersome. I know I can always turn off notifications in my settings but I wished we can customize what kind of notifications we would like to get, plus please stop displaying 100+ notifications to get us to click on the app.
  • Updated review - Response during COVID19 Mar 29, 2020

    By qja2018
    Update: I was able to get my refunds despite the initial lack of response. I want to express my gratitude towards the Hopper team and I look forward to re-booking my next trip as soon as the virus situation is settled. Original review below: I’m such a big fun of this app and have been using it for years. I used to only use this app for tracking but recently started to book within the app. For its convenience and also for the fact that I want to reward the company that’s built such a great product. Things start to go downhill from here. Because of the COVID19 all major airlines start to office free change/cancellation. I had to change my plan but realize I cannot do it directly at the airline’s website. I had to go through the app chat that has no phone number or email. I can only leave message to ask for help but so far no responses yet. During a crisis like this, you can really start to appreciate the benefit of booking directly at the service providers’. Hope the Hopper team can get back to me.
  • img Community

    Price Freeze. An utterly horrible scam. Nov 23, 2021

    By Ren Ipe
    Horrible app. Price Freeze doesnt freeze crap. It told me flight price had doubled and my prize freeze capped at 128 dollars, and anything over is on me. THAT PART WAS NOT MENTIONED WHEN THEY OFFERED PRICE FREEZE. I am going to book directly from airlines, where they still have original price (WTF?!) and I'm out the $79 they took for price freeze. Scummiest type of business. DO NOT USE.
  • img Community

    Zero customer service Oct 14, 2021

    By Astri Birbach
    I am in the process of trying to teach Hopper for help in changing a flight. Thete is absolutely no way to get in touch w them. My reservations show up nowhere on the app, which they are supposed to, after you go to the help section. Nothing. I acquired every kind of insurance for my trip, but if they cannot be reached, what id the use? Will never go through them again
  • img Community

    Very Very Deceiving and shady Aug 24, 2021

    By Deanna Johnson
    This company lies about their price freeze feature. For $45 you can freeze the fare and book in 7 days. Lies! If your flight goes up they don't refund the difference. You can't call them, just chat and it takes forever. They will only issue refunds to your Paypal even if you pay by card. They are dishonest and shady and I will never ever use them again. I could have booked straight through the airline for less and saved myself a headache and 2 hours of my life chatting with them online
  • img Community

    DO NOT USE HOPPER- I WAS ROBBED Jan 29, 2021

    By Gary Lustig
    I had to cancel my flight last September due to Covid 19. Hopper sent me an email saying to contact them when I am ready to book. I have been ready to rebook for the last month. I have tried contacting them through their support link online. Their auto response says they will get back to me in 24 hours or a bit later. I have not heard anything. I have tried calling them, but there is no way to find a number that connects to anyone. VERY upsetting and frustrating. Go directly with airline!
  • Jan 13, 2022

    By Maria M
    Not worth the savings if you can't access help and support. App doesn't work, can't log in to cancel a reservation and only way to "live chat" to get support is through my profile, which I can't access. And the only way to cxl is through my profile....what a mess. Time is money and I have spent a few hours already...I have just sent an email (which I had to search for) and I see that repsonses on the app page are generic. I probably have to reach out to hotel to cancel. N3FTZFZ4KMDT
  • Hopper is not on my good side Oct 20, 2019

    By Kreese17
    I have always taken hopper with a grain of salt. I know that prices can change in a drop of a dime. Purchasing flights is a frustrating process. I have had success but more times I find this not to be too accurate. My issue comes from the “Freeze” portion. Which is advertised as holding your tickets for 48 hours with a $5 dollar per person fee. I got notification that my flight went down and immediately went to buy but when presented with the freeze option I felt it better to hold off on purchasing because I needed to double check with everyone flying that they were okay with me buying the tickets (it was still early hours with most people sleeping). I purchased the five dollar freeze per person. Well that was a horrible idea. While waiting for everyone to respond I started to second guess if the price would go up. I went and googled and saw from Hopper’s website that they will charge you the difference of the ticket prices go up. So now I’m like what the heck. I go back try to purchase and they say they do not have enough tickets at that price. After several tries I was able to buy the tickets for $100 more than originally price when I “Froze” it an hour earlier. Absolutely livid. They should make it known that they are not holding your price or reserving the price for you. Such false advertisement. I also am not sure if they refunded the $5 pp fee or if it got added to my flight price. I will make sure to double check.
  • Jan 15, 2022

    By Miles Clarke
    I would give this app zero stars if I could. They've changed my flights five times and we haven't even flown yet. I explained I was traveling with a young child and couldn't have long layovers extending our flight time but they keep doing it. Don't book through them!
  • Jan 5, 2022

    By Dan B
    I wrote a review today about poor communication. It's not mysteriously disappeared. Further more, after trying to use my credit, Hopper said they no longer control my tickets yet the airline has no access since they were purchased through Hopper. Now I'm out hundreds of dollars. Now I have to wait for the "relevant team" to reach out and fix it....
  • $0 Change is a Terrible Scam! Oct 17, 2020

    By StarDez1025
    This has been one of the most difficult years. Not only have I been going through a divorce and custody battle, I also have elderly parents that live out of state. I was making plans to go see them all when my job would not approve my leave for my dates. I thought it would be no problem, I have $0 changes. I tried to change my flight to a cheaper flight for days I won’t need to be approved for from work and “Jen from Hopper” let me know that it was going to cost me $192 extra for each ticket(I had booked 2) because the flight was more expensive. Which when I booked the change, the new flight was actually $25 cheaper than the original price of $75. When I told her this she told me that the air fare prices are cheaper if you are booking a “new” ticket vs if you book a “change” ticket. How does that even make sense? And nowhere in any of the policies does it state there is a different price for a ticket if you are booking a new ticket or changing another ticket. Then when I asked for other options I was ignored for an hour and received a survey asking about my service. 3 hours later and 4 messages sent to support and I finally have another follow up from Jen still not helping the situation. Scam scam scam. Terrible. And I even asked for a customer support phone number because the chat doesn’t work on my app, and it’s updated. They don’t want to help or talk to you. Save your mental health and just book through the airline.
  • Jan 12, 2022

    By Brandy Fyffe
    They had a better price on a shorter flight but would not let me change the price freeze to that flight. Basically what's the point of using a cheaper flight app if they don't let you get the cheapest one. I lost $140 to them because I refused to take the longer flight.
  • img Community
    When planning a trip to Istanbul, Turkey, on a vacation or business trip, the need to save costs goes without saying. Track flight prices over days or weeks before your trip, and only book when you can get the cheapest flight. This way, you can save more than $100 on your air ticket.
  • img Community
    If you want to get around from one country to another at the best rates, Hopper can find the cheapest flights possible and can really save you some cash. It also claims it can save you up to 40% on your next flight and can even send you alerts if the price changes.
    img by John
    2 years ago
  • img Community
    This is one of the easiest ways to find the cheapest flights to your destination of choice. You can also create colour-coded calendars to see when the best times to fly are, if your dates can be changed by 3 or 4 days for example.
    img by Sharon
    10 months ago
  • img Community
    You can save as much as 40 percent off of flights with this app as it allows you to track fluctuating prices and find the cheapest options.
    img by Sharon
    10 months ago
  • img Community
    Plane ticket prices have a tendency to go up and down, depending on demand. If you're looking for a good deal, it's best to watch them using Hopper. There is, after all, a huge difference between paying $300 and $700.
    img by Stefan
    8 months ago
  • img Community
    Why book through the airline when you could get over 30% off of your flight simply by having the right resources on your phone? With the right tools, you can upgrade your international travel this year.
    img by Antonio
    6 months ago
  • img Community
    Regardless of whether you're traveling with your significant other or an extended family of 9 - it's always good to find the lowest airfare prices. Hopper lets you save a bunch and still get where you want to be.
    img by Antonio
    3 months ago
  • img Community
    Tickets to Slovenia can cost you $1,000 or more, so why not use every resource possible to save money on the flights? Get hotel deals and plane flights bundle all in one powerful tool.
    img by Stefan
    3 months ago
  • img Community
    Don't travel without using the tool that can save you 20%, 30%, or even more on flights and hotel deals. When you're in Hungary, you'll want some extra spending money to enjoy. Don't spend it all on the hotel.
    img by Antonio
    1 month ago
  • img Community

    Price Freeze. An utterly horrible scam. Nov 23, 2021

    By Ren Ipe
    Horrible app. Price Freeze doesnt freeze crap. It told me flight price had doubled and my prize freeze capped at 128 dollars, and anything over is on me. THAT PART WAS NOT MENTIONED WHEN THEY OFFERED PRICE FREEZE. I am going to book directly from airlines, where they still have original price (WTF?!) and I'm out the $79 they took for price freeze. Scummiest type of business. DO NOT USE.
  • img Expert
    1. One of the “10 best free apps for air travel junkies” according to Time Magazine
    2. Personalized recommendations based on your past vacations make finding outstanding deals on last-minute trips super easy
    3. 15 billion flights analyzed daily so you can follow the bunny’s advice and save an average of $50 per flight

    Reviewed by Laura S on December 12, 2017

  • Very quick response & solution received Dec 6, 2021

    By Jennn135
    I booked a flight on Hopper instead of Google Flights because the Hopper app said I could select my own seats, even with the standard cheap option. After booking the flight, the seat selector wasn't working on the Hopper app and the airline's website was charging for each seat selection (roundtrip with a layover each way for a total of 4 seats). I clicked on Get Help in the Hopper app and sent an email to Hopper's customer service. I received a response within 2 minutes that they were looking into my problem and, after some back and forth emailing with Jhimma, was told Hopper would honor the fees for seat selection. They requested I pay through the airline's website and send them a copy of my receipt for reimbursement to my Paypal account. Two days later, I did so and sent them the receipt and received my reimbursement super quick, within a couple of hours, even though they said it could take 1-3 business days. Although it was a bit of a hassle going through the extra steps instead of just being able to select my seats right on the Hopper app as advertised, I could not have been happier or more appreciative that Hopper made it right and reimbursed me the cost of having to pay for seat selection directly on the airline's website.
  • Jan 15, 2022

    By Gee Vee
    Suuuuper amazing customer service through the messaging on the app. I booked my hotels for the wrong dates and I contacted support, they quickly responded within 5 minutes and they were able to accommodate according to my wishes. I was updated on every step throughout the whole process. I am truly grateful for a customer service representative by the name of Vien D. 😊 Super great communication and helpful answers. I will definitely be using this app again for future stays at hotels. Greatprices
  • Best Flight/Hotel Finding App Ever <3 Dec 22, 2021

    By Casey Egbert
    I have to say truly and honestly this is one of the best comprehensive tools for looking at flights and hotels. I used it for my first solo flight to visit my long distance partner, and I’m definitely going to use it for the foreseeable future! The team at Hopper are really making one of the best flight tracking apps out there. I’ve tried using other sites like Kayak and Trivago but they usually redirect you to other sites and sometimes have pop ups that I just don’t enjoy dealing with. Hopper has given me no issues, they even offer flight/trip protections, and they include a lot of information of what your flight does/doesn’t include as well as what hotels offer for your stay - all they ask for when you buy is a really small tip that goes to the developers to keep the app as amazing as they do. All I could ask for is that they make the tip adjustable so you can tip more than they ask for (and even then they let you opt out of the tip, but for all their hard work I don’t ever want to). Highly recommend the app, and I hope the team who have developed and run it have nothing but success ahead of them. ☺️☺️☺️
  • Jan 11, 2022

    By Wade Putt II
    Great app and travel service to use I will use I was in-and-out at checking at my hotel I went to downtown Grand Rapids Michigan due to it being my 2nd home But otherwise I have no other negatives about hopper
  • Updated review - Response during COVID19 Mar 29, 2020

    By qja2018
    Update: I was able to get my refunds despite the initial lack of response. I want to express my gratitude towards the Hopper team and I look forward to re-booking my next trip as soon as the virus situation is settled. Original review below: I’m such a big fun of this app and have been using it for years. I used to only use this app for tracking but recently started to book within the app. For its convenience and also for the fact that I want to reward the company that’s built such a great product. Things start to go downhill from here. Because of the COVID19 all major airlines start to office free change/cancellation. I had to change my plan but realize I cannot do it directly at the airline’s website. I had to go through the app chat that has no phone number or email. I can only leave message to ask for help but so far no responses yet. During a crisis like this, you can really start to appreciate the benefit of booking directly at the service providers’. Hope the Hopper team can get back to me.
  • Great Customer Service Nov 4, 2021

    By SanDiegoRed
    I reserved a suite at a hotel in New York for 3 nights for an incredibly low rate, I had a feeling the hotel wouldn’t want to honor it so I purchased the VIP Support for $9 through the Hopper app. I was right, we were given a basic room and I was not happy. I calmly sent a message to support for help with the mistake and Lestlie O. Was amazing! She contacted hotel management and updated me as the night progressed, she was eager to help and assured me that she would find a way to make it right, and she did! Someone else is in the room I reserved but will be leaving in the morning and we will be switching our room after it’s been cleaned. It was great not needing to raise my voice at someone knowing it was being resolved. I’ve had similar reservation mistakes in the past and never had positive resolution such as this. I appreciate Lestlie’s commitment to finding a solution and advocating on my behalf. Thank you Lestlie for your hard work, you turned an unpleasant experience into one I can be happy with.
  • I had problem with support and it was fixed! Jan 23, 2021

    By melinarag
    I’ve been using Hopper for years and was already by far my favorite flight app. Then COVID-19 happened... I had to cancelled my flight and couldn’t schedule back because I had misspelled my last name. I’ve reached to support and it seemed to take years to get a response back - truth to be told, they highlighted Customer Support was overwhelmed by Covid demands, so delays were expected. They reached back, I’ve closed the chat window and couldn’t find it back; reached out again, they replied again, with baby steps that I’ve clearly needed and problem fixed! Bottom line: not only the app is by far the best to buy best deals tickets, but the team are going an extra mile to deal with all COVID-19 situation while dealing with regular problems as well (yeah, do yourself a favor and double check spelling if you have special characters and autocorrect, ‘cause system doesn’t deal with special character). Congratulations to all.
  • Worst app ever Feb 6, 2020

    By celesteloza
    Hopper is a scam! They don’t have an actual customer service hotline, everything is through a chat which you can’t do until you purchase a ticket, and their response time is in 24 hours. I froze three flights and of course when I went to purchase them they were no longer available. So I read the trouble shooting problem solving option which stated that I could “find another flight as long as it’s the same day, same place of origin and same amount of people for flights. Then hopper would reimburse me to up to $200.” So then I went to purchase the flights and paid 3x more than the freeze amount and no one is helping me fix this issue, I got one response in 24 hours and my flight is tomorrow and all they said was “unfortunately we can’t help you because the flight is a different airline.” Now I’m paying $792 for flights that we’re suppose to be $312. This has been the worst experience.
  • Freeze price Dec 7, 2019

    By Moira.D
    We used “ price freeze” for 3 tickets from Chicago to Buenos Aires, the price was good but we had to sort out if the dates worked for the three of us. Less than 48 hs later, when we were ready to book, the price had a $200 increase per ticket. We didn’t know how price freeze worked and were a little bit skeptical as we had to pay the full new price and wait for the reimbursement. Everything went smooth, I emailed customer care, Rosie got back to me less than 24 hs later and asked for a pay pal account. They deposit the $600 dolars in just a couple of days. It is the third time I use Hopper, will continue using it, prices are usually unbeatable, they provide you with a record locator which you can use to choose seats ( some other cheap air fare ticket apps, start charging you for seat placement) and there is someone that answers your doubts, eeven if not immediately, they do and follow through with what they promise. Keep it up Hopper! Nice doing business with you!
  • Necessary app for booking flights Jul 9, 2021

    By CarlieCampos
    Hopper is a staple when planning any travel. I love that it sends notifications if prices change and you can have multiple date ranges and locations watched. I also love the predictive amount you can save by waiting. It’s extremely easy to book flights through the app the moment it drops within my target range. The other features with auto buying or reserving at a price to see if it drops further are also great. I’m not a huge fan of the hotels section but they’re usually expensive. I wish there was a collab with Airbnb since that’s my preferred lodging source. It would be cool to have the option for multi-leg journeys or combined flights into one location and out of another rather than buying individual flights. Either way the app is a life saver and makes planning travel so much less stressful and seriously saves so much time that would have been spent searching for flights.
  • Jan 13, 2022

    By Rachel
    I use this app all the time to check prices and get predictions for good times to travel. Their fees tend to be a bit more, but sometimes the overall savings make it worth it! HOWEVER, you can't call customer service without already having a booking. I had a technical issue while trying to make a hotel reservation, and had no way of fixing it, so I couldn't book at all.
  • Price Freeze is great but... Feb 7, 2020

    By labtechtwo
    I really like that Hopper takes the work out of finding the cheapest and best (for your needs) flights on your own. I’ve tried searching on Hopper and then searching on the airline websites listed and Hopper was cheaper. It’s great that Hopper has integrated features such as Price Freeze, Cancel for Any Reason, Missed Connection Protection, Baggage Fees, and Insurance. I used the Price Freeze for two passengers which is great, but unfortunately, when I was ready to book, my original flights for 2 passengers was no longer available and the app wasn’t very user friendly in that it would not show which flights could accommodate 2 passengers for the dates originally indicated on my Price Freeze - message: “One or more of your flights selected can only accommodate 1 passenger, please go back and select a different flight or change the number of passengers.” I was going back and forth, and finally on my 3rd attempt for different carriers/times, I finally found a flight combo for $20 more that met our needs. It would be GREAT if Hopper could remove the flight that couldn’t accommodate our reservation request from the list of options completely to alleviate the frustration from guessing which one would meet our needs.
  • Please Fix the Notification Spam Nov 19, 2021

    By Sarahhh N
    Hopper has a nice looking interface that’s easy to use. I’ve booked and completed my first flight with no problem last month and look forward to using Hopper again soon. I like to use the app to look up flight prices to many different places for future travel plans. However, it saved every search as a “Watched Trip.” The app’s notifications have just been crazy. I keep getting notifications like “Your flight to __ is now $__” It even notifies me of hotels at the places I’ve searched even though I’m not interested in booking a hotel. These hotel notifications are even more annoying because they’re always untrue. They advertise that a certain hotel in __ have gone down to $__/night and whenever I click on the notification, the price of that advertised hotel is NEVER what they said. Also, the red dot on the corner of the app in the Home Screen displaying how many notifications I have is always over 100+ everyday, though harmless but bothersome. I know I can always turn off notifications in my settings but I wished we can customize what kind of notifications we would like to get, plus please stop displaying 100+ notifications to get us to click on the app.
  • Good App Oct 30, 2021

    By nkilstofte
    I’ve used Hopper for all my flights (and some hotels) this past year and I’ve never had any issue with it. It’s been great, I’ve found great deals, all has been well. Recently though, I had to change a flight and was a little frustrated initially going about it. The Hopper app said I needed to contact the airline and the airline said I needed to change it through the app. My ticket had a $0 flight change feature so I was a little flustered when the airline said it would be $50 to change my flight. Finding any contact information to speak with someone from Hopper was almost impossible BUT, I sent an email through the app to see what my flight cancellation options were and was in contact with someone through email almost immediately. They were so helpful! I explained that I was looking to change my flight instead of cancel it and even asked for prices on two possible dates to change it to, and they delivered. I paid a total of $0.98 difference in my ticket and got the change processed almost immediately. I’m really pleased with the Hopper app and I will continue to be a loyal customer for a long time.
  • Customer Service Aug 23, 2021

    By gtrfgcf
    I can’t seem to get anyone to assist me with my September 2020 cancellation. I didn’t cancel the trip, Italy closed its borders and the US suspended international travel. At the start of COVID the Hopper site stated to not be concerned regarding cancelled travel they would handle it. Their process was to do nothing. They never initiated any communication with me. I supposedly have a travel credit that expires Sept 8, 2021, but I don’t know with which airline. I can get no answers on how to use the travel voucher. If I went to Italy now I could not see any indoor sights or enjoy indoor dining without a vaccine passport which the US does not have. I did purchase Hoppers travel insurance but it does not cover the entire planet being locked down. This has been a very frustrating experience that has gone on for months with nothing to show but multiple emails asking me to “be patient. I updated this review because Hopper worked to get me a full refund, which I appreciate. I realize this was a once in a lifetime event that no one could have prepared for, so I’ll leave it at that.
  • Refund for Same day cancellation Sep 22, 2021

    By bamhfavs
    I waited over a month to get a full refund from a flight that I cancelled 3 hours after it was purchased. The rule is you get a full refund (minus any extra fees that you may have purchased for insurance etc.) if you cancel within 24 hours of purchasing the ticket. It should be processed as a void. They sent an email stating they would refund me X amount (which was about $60 less than the amount I paid because the fees are non refundable -understandable) and when the refund went through, it was exactly half of that. When I reached out they tried to say it was due to fees, hello you already kept the fees! Reached out again to get the rest of my refund. They sent me an email stating I’d get the rest refunded within 3-10 business days. 15 business days later and still no refund. I reached out again and I received an email saying they sent the refund via PayPal? (That was weird, but okay) I go into PayPal and there is nothing there. 2 minutes later I get an email stating that the money they sent to PayPal was cancelled. I had to reach out yet again. FINALLY, 35 Business days later I get the other half of my refund via PayPal. The only reason I am giving the app 3 stars is because every other time when I haven’t had to request a refund things have gone smoothly and ultimately they did give me a refund. Just a huge inconvenience to get it.
  • Customer Service Mar 30, 2020

    By K_G_Tori
    After my customer service experience I can no longer continue to book through this company. While the prices are good and booking is easy when problems arise the company has shown it does not care for its customers. It has been two weeks and I’m still waiting to receive a resolution to my cancellation requests. My bookings have expired and I have no clue the status of my case or how to reach a actual human being within the company. My customer service experience consists of automated responses from “helpful” bots. Although, I did have a one time chat via the app with a representative nothing was resolved. I was told nothing about my case only that I would receive a reply soon...that was 5 days ago. As of now I have no hope of a resolution with the company. I honestly feel as if they’ve taken my money, and have no intention of reaching out again. Therefore, I can no longer confidently recommend others to use this company, and if you choose to do so I ask that you do so with caution. Simply, put if a problem arises with your flight plans you are on your own. ***To whom it may concern, My Hopper confirmation codes for both roundtrip tickets were EAODPH and FFFMTA. The email associated with both bookings is the best way to reach me. I look forward to hearing from you via email regarding a resolution.***
  • Stressful Experience (Eventually resolved) Dec 5, 2021

    By BigIkeTheChubbyHubby
    I’m currently 20, so I had to reserve a hotel without 21+ requirements. Found a listing stating 18+ requirements and booked it, and also confirmed with front desk, who happened to also misinform me of their policy. Of course when I arrive after driving 6+ hours, I couldn’t get my room. I tried cancelling through the hopper app for hours starting around 8pm. Maybe server issues, try later. Website hopper provided showed no server issues. I have had no luck finding a way to contact their support at all. Only preset pages that just go in circles. Once it turned midnight, I couldn’t even view the cancellation button. My confirmation email said I can cancel for full refund until 6am, and now I’m up at 2am with no sign that I will get my refund. $180 down the drain. Update: I was able to reach support and eventually get my order refunded. The customer support agent was very helpful with finding a solution for me after my very long day. I feel like the app needs some fixes, especially regarding cancellations. Customer support was great, I just wish they were easier to contact and/or if there was a number for calling them
  • Prices not updated Feb 16, 2018

    By CSCP1972
    I downloaded this app to save money on a family trip to the Caribbean. I gave it 3 stars for the many tips given for cheapest flights. I found tickets for $461 and was ready to purchase since it stated that this was the lowest price available. When searching other sites and apps, Hopper had the cheapest price. So after filling out passenger information and going to the purchase page, a window pops up stating that prices went up $77 dollars. It then says choose different flights or continue purchase. I went back to change flights and the flights I had previously chosen were still at the $461 price! I then picked the next cheapest flight. Then it states prices went up over $100! I even restarted the app to see if prices got updated. Nope. It even has a little bunny hopping and checking for latest prices! No such luck there either. Update: The price didn’t go up if I tried purchasing one adult ticket. However, when I added other travelers including my kids, the prices goes up. Maybe it’s because of how many seats are available next to each other? It would be great if the app could let you know how many seats are left for each flight!
  • Great When It works Nov 28, 2021

    By Cacomyxl
    I’m pleased with the convenience and prices compared with booking directly through the airlines. I find it frustrating though that while you are in the process the app takes you through screen by screen and there’s no way to access information on previous screens without scrapping the choices you’ve already made. You can’t access settings or any kind of help menu while going through the booking process. For example I wanted to check how much time I had for a connection before choosing a seat for the last flight in a long trip. It meant re-doing all my previous seat choices. Worse was when my credit card company flagged the transaction as suspicious, but the the app just gave me a generic message (making it sound like it was a problem with their server) and by the time figured out what was going on and I got it cleared up I had to start over. I now see one reason it might make sense to use the “lock in this fare” option. All that would not put me off so much if there were any way to get live help but there doesn’t seem to be any.
  • Great for flight tracking, not so much for booking May 4, 2020

    By WizardAngst
    I have used Hopper for over a year to track flight prices, and the app has been great for that. However, I have been less impressed by the app when booking a flight. It certainly makes it quick and direct, but changes to flights can be a headache. For context, changing a COVID-era flight is a headache for anyone, and the Hopper staff I’ve worked with have been very helpful! However, getting in contact with a staff member can be hit or miss. In my current scenario, my latest flight no longer shows up in the App, therefore I am unable to start a customer support conversation for my issue. Furthermore, I cannot make changes to my flight through the airline since it was booked in by a third-party. I’m at the point where I will likely have to miss my flight, even though it qualifies for free changes. While this is a specific issue, the Hopper Customer support is buried in the app and not easily accessed. In cases like mine, I’m unable to contact them at all. I shouldn’t have to Google a contact email/number.
  • Hopper is not on my good side Oct 20, 2019

    By Kreese17
    I have always taken hopper with a grain of salt. I know that prices can change in a drop of a dime. Purchasing flights is a frustrating process. I have had success but more times I find this not to be too accurate. My issue comes from the “Freeze” portion. Which is advertised as holding your tickets for 48 hours with a $5 dollar per person fee. I got notification that my flight went down and immediately went to buy but when presented with the freeze option I felt it better to hold off on purchasing because I needed to double check with everyone flying that they were okay with me buying the tickets (it was still early hours with most people sleeping). I purchased the five dollar freeze per person. Well that was a horrible idea. While waiting for everyone to respond I started to second guess if the price would go up. I went and googled and saw from Hopper’s website that they will charge you the difference of the ticket prices go up. So now I’m like what the heck. I go back try to purchase and they say they do not have enough tickets at that price. After several tries I was able to buy the tickets for $100 more than originally price when I “Froze” it an hour earlier. Absolutely livid. They should make it known that they are not holding your price or reserving the price for you. Such false advertisement. I also am not sure if they refunded the $5 pp fee or if it got added to my flight price. I will make sure to double check.
  • More cons than pros Feb 21, 2020

    By yearly family flyer
    I am not one to write reviews, and understand that people are more likely to leave negative reviews. That said, I can only give two stars due to extremely poor communication. Reasons with pros/cons below. The pros: good prices (but only about the same as other apps) and easy to book individual flights (group flights are tricky if there’s limited availability, and you’ll pay more). If your flying alone and flexible about layovers or direct flights becoming connections, then this is a great app. Cons: they are HORRIBLE at getting back to answering questions and concerns. I have been waiting over 2 months for them to get back to me after they notified me our flight details changed. I have emailed and sent instant messages, and the only response are the template/canned auto responses that they will “respond soon”, but they never respond. This left me a bit high and dry. Also, as mentioned above and as you’ll see in other (more positive) reviews: group booking is not convenient as it’s hard to find which flight(s) can accommodate your family/group. Part of my mistake may have been not paying extra for insurance, but for a family of 5 this is an expensive luxury I’ve never before had to use...I guess there’s always the first time. My suggestion, look elsewhere unless you are a flexible individual (not flying w family/group).
  • Dec 19, 2021

    By Perry Grimes Jr
    I was enjoying the app until I tried the "Price Freeze" option while purchasing flight tickets. I paid my required deposit (non refundable) and you're given a week to book your tickets. They say if the ticket price goes down while you wait then you won't have to pay the original frozen price but actually less. My "price freeze" was $157 , I went back to pay for my tickets four days later and the price was $315. What is the point of paying for a 7 day "price freeze" if the price can still go up
  • Useless carrot cash is a joke! Oct 31, 2021

    By C.Medley
    So first off if you are searching for a hotel the area is way too big they need filters to keep it in the local that you want to search, it shouldn’t show options that are over an hour away, unless you broaden your search, that is very misleading! Second I had a hotel booked that was non-smoking which is a default, which I like, because unless you smoke no one should be in a Smokey room because gross! Anyway I got a room and it was supposed to be non-smoking and check im at 3p, the place offered smoking only…at the time of check in…I was tired so I wanted to check in so I said I would take it but I wasn’t happy because that’s not what I paid for so the manager declined the room! So when I went to get a refund because this was canceled by the hotel manager they told me it was non-refundable! I said yes it is, because I did not cancel it! After a intense chat, they fixed it and refunded the money but they didn’t want to…they tried to give me carrot cash for all the time that I waited for them to fix the issue…the carrot cash is useless! It was $10 it wouldn’t even apply to the next booking! Done keep your stupid carrot cash and hop on that!
  • Lack customer service Oct 7, 2020

    By Buffalopangs
    Hopper is a double edge sword you may be able to catch a cheap flight especially if you start looking early this is the good part. I did this and booked some cheap flights then bam covid hit back in April 2020. I tried to reach out to hopper because obviously you weren’t allowed to travel but to my surprise hopper does not have a customer support number. They don’t even have an email you have to submit a claim and then in a few days if your lucky some one named Noel might email you. But getting that email means nothing it took 10 emails and over 3 months to say I was going to be refunded but not the full price. And now 6 months later I come to find out that my travel credit isn’t on the app or even with the original airline but I have to try and get ahold of hopper again for them to book it because they don’t put it on the app. Overall I think hopper is crap and prolly steals people’s money because they get feed up with the system and how it work or they forget they had credit and then it expires and poof hopper made a profit for your aggravation and not traveling. So traveler be weary of using this app because you never know what will happen!
  • Great Concept Obnoxious Execution Jul 28, 2021

    By Ari Maarie
    I got this app to watch the cost of flights for me so I didn’t have to check every day. It’s nice to just let it do it’s own thing and notify me when the price I want pops up. Since the travel isn’t happening for months it’s good to have a system with an algorithm for when prices will rise and fall. In theory this would be awesome, except that the app is constantly letting me know what the current price is, and also another notification to let me know “we’re still looking!” I really don’t need these notifications. Maybe a notification sensitivity of “this is within $50 of your set price” but why on earth would I want updates that the ticket price is still $300, predicted to drop to $150, and then a notification to let me know they’re looking. Please, please add customization to the notifications for this app. It’s aggravating spam, and I’d love to opt out of hand holding reminders the app is “still working”. Or notification that “the price is high, but here’s what it is”. Every time I get these double whammy notifications I’m reminded the app is annoying.
  • img Community

    Price Freeze. An utterly horrible scam. Nov 23, 2021

    By Ren Ipe
    Horrible app. Price Freeze doesnt freeze crap. It told me flight price had doubled and my prize freeze capped at 128 dollars, and anything over is on me. THAT PART WAS NOT MENTIONED WHEN THEY OFFERED PRICE FREEZE. I am going to book directly from airlines, where they still have original price (WTF?!) and I'm out the $79 they took for price freeze. Scummiest type of business. DO NOT USE.
  • img Community

    Zero customer service Oct 14, 2021

    By Astri Birbach
    I am in the process of trying to teach Hopper for help in changing a flight. Thete is absolutely no way to get in touch w them. My reservations show up nowhere on the app, which they are supposed to, after you go to the help section. Nothing. I acquired every kind of insurance for my trip, but if they cannot be reached, what id the use? Will never go through them again
  • img Community

    Very Very Deceiving and shady Aug 24, 2021

    By Deanna Johnson
    This company lies about their price freeze feature. For $45 you can freeze the fare and book in 7 days. Lies! If your flight goes up they don't refund the difference. You can't call them, just chat and it takes forever. They will only issue refunds to your Paypal even if you pay by card. They are dishonest and shady and I will never ever use them again. I could have booked straight through the airline for less and saved myself a headache and 2 hours of my life chatting with them online
  • img Community

    DO NOT USE HOPPER- I WAS ROBBED Jan 29, 2021

    By Gary Lustig
    I had to cancel my flight last September due to Covid 19. Hopper sent me an email saying to contact them when I am ready to book. I have been ready to rebook for the last month. I have tried contacting them through their support link online. Their auto response says they will get back to me in 24 hours or a bit later. I have not heard anything. I have tried calling them, but there is no way to find a number that connects to anyone. VERY upsetting and frustrating. Go directly with airline!
  • Jan 13, 2022

    By Maria M
    Not worth the savings if you can't access help and support. App doesn't work, can't log in to cancel a reservation and only way to "live chat" to get support is through my profile, which I can't access. And the only way to cxl is through my profile....what a mess. Time is money and I have spent a few hours already...I have just sent an email (which I had to search for) and I see that repsonses on the app page are generic. I probably have to reach out to hotel to cancel. N3FTZFZ4KMDT
  • Jan 15, 2022

    By Miles Clarke
    I would give this app zero stars if I could. They've changed my flights five times and we haven't even flown yet. I explained I was traveling with a young child and couldn't have long layovers extending our flight time but they keep doing it. Don't book through them!
  • Jan 5, 2022

    By Dan B
    I wrote a review today about poor communication. It's not mysteriously disappeared. Further more, after trying to use my credit, Hopper said they no longer control my tickets yet the airline has no access since they were purchased through Hopper. Now I'm out hundreds of dollars. Now I have to wait for the "relevant team" to reach out and fix it....
  • $0 Change is a Terrible Scam! Oct 17, 2020

    By StarDez1025
    This has been one of the most difficult years. Not only have I been going through a divorce and custody battle, I also have elderly parents that live out of state. I was making plans to go see them all when my job would not approve my leave for my dates. I thought it would be no problem, I have $0 changes. I tried to change my flight to a cheaper flight for days I won’t need to be approved for from work and “Jen from Hopper” let me know that it was going to cost me $192 extra for each ticket(I had booked 2) because the flight was more expensive. Which when I booked the change, the new flight was actually $25 cheaper than the original price of $75. When I told her this she told me that the air fare prices are cheaper if you are booking a “new” ticket vs if you book a “change” ticket. How does that even make sense? And nowhere in any of the policies does it state there is a different price for a ticket if you are booking a new ticket or changing another ticket. Then when I asked for other options I was ignored for an hour and received a survey asking about my service. 3 hours later and 4 messages sent to support and I finally have another follow up from Jen still not helping the situation. Scam scam scam. Terrible. And I even asked for a customer support phone number because the chat doesn’t work on my app, and it’s updated. They don’t want to help or talk to you. Save your mental health and just book through the airline.
  • Jan 12, 2022

    By Brandy Fyffe
    They had a better price on a shorter flight but would not let me change the price freeze to that flight. Basically what's the point of using a cheaper flight app if they don't let you get the cheapest one. I lost $140 to them because I refused to take the longer flight.
  • First and Last time Using Apr 1, 2020

    By 30_Over_Par
    Purchased tickets for a flight a month before Covid-19 really became an issue. I’m the week leading up to my trip things around the globe really started to get bad and like most we decided to cancel. I first tried to settle the issue through the airline (United) but because I purchased through a third party I was not able to cancel and receive credit from them. This directed me to begin the cancellation process through the app, which has been shady since the beginning. Since going through the steps on the app I have only gotten two emails stating they will try to get the best compensation they can get. Considering we are now two weeks removed from the flight I have to believe that is fluff and in reality no work has or will be done on my issue. To make matters worse along with the few for the ticket I also purchased the “cancel for any reason” option. Obviously this was before there was worldwide panic, but you’d think that the extra money given to the service would secure some sort of refund. Overall I believed in this app to be completely let down. I have come to think that they take your money and buy the tickets on their own, probably from the airline directly. Maybe someone from hopper now has $500 to spend towards a trip of their own. Disappointed, annoyed and let down by this app. Don’t use them, the prices are ok but no deal is worth this hassle where you can’t even speak to a person.

What’s Groovy

What’s Subpar

Read reviews & save money at the same time!

Sign up for free to get curated app coupons delivered to your inbox daily. Save up to 90% on popular apps like Hopper: Hotels, Flights & Cars

We will never share or sell your data with third parties. You can opt out anytime.

Loading...