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About Hopper: Hotels, Flights & Cars
Featured on Top Apps to Make Booking a Trip to Istanbul, Turkey Easy
About Hopper: Hotels, Flights & Cars
Spend Less, Travel Better.
see more about Hopper: Hotels, Flights & Cars
Hopper: Hotels, Flights & Cars
About Hopper: Hotels, Flights & Cars
The Hopper app has helped over 70 million travelers find and secure the best price on flights, hotels, homes and car rentals - each and every time they book their trips - saving its users an average of $65 per trip compared to other travel booking sites or apps.
Download Hopper today to claim your $30 welcome bonus!
Book Flights, Hotels, Homes & Rental Cars
Find over a million flights, hotels, homes, rental cars (and cute bunnies) - all in one app. Book your trip safely and securely, in just a couple taps and a swipe.
Always Get the Best Price
Hopper predicts prices for flights and hotels, with 95% accuracy up to 1 year in advance. You can watch a trip right in the app and we’ll send you a notification when it’s the best time to buy — recommending you to book now, or maybe wait just a little longer.
Easily Find The Cheapest Travel Dates
Simply search your preferred destination and use Hopper’s color-coded deals calendar to easily find the cheapest travel dates for your trip.
Not Ready to Book Right Away?
Hopper lets you freeze the price, so that you never miss a travel deal. Take the time you need to finalize your plans, or wait for your next paycheck to come in - if the price goes up, you only pay the price you froze it at. But if the price goes down, you just pay the lower price.
Earn Rewards, Travel More
Earn money when you book with Hopper or refer your friends. Claim your rewards instantly & apply them towards any of your future trips.
Unlock Exclusive Discounts
Check out Hopper’s Deal Drops to gain bonus limited time discounts on top destinations that won’t be found anywhere else.
Travel with Confidence
Avoid fees and frustration! Make any trip flexible with Hopper’s Flexible Dates and Refundable Ticket Plans. Get instantly rebooked without extra costs if your flight is delayed or you miss a connection with Hopper’s Disruption Protection Plan. Travel stress free with 24/7 access to Hopper’s Customer Support.
Help the Planet, One Booking at a Time.
With every booking that occurs on Hopper, we pledge to plant 4 trees to offset the carbon footprint. To date, we’ve planted over 28 million trees.
Hopper has no ads, no spam, and no stress — just accurate predictions and travel deals.
So what are you waiting for? Start saving money with the bunny today. Download Hopper for free now, and let’s start planning your next trip!
Hopper Love
• “The 10 Best Free Apps for Air Travel Junkies” - TIME
• “The Most Downloaded OTA in the U.S. in 2021” - Apptopia
• “The app helps travelers find the cheapest flights, hotels and rental cars.” - The Points Guy
• “Compared to exact searches on Expedia, Kayak and Orbitz, we regularly found that the deal quoted on Hopper was the best” - Travel and Leisure
• “Hopper can be a better option than direct booking for those who need more flexibility.” - The Wall Street Journal
• “Find me a hotel on Hopper!” - The Late Late Show with James Corden
• “Travel Unicorn Hopper First Came for Expedia. Airbnb Is Next” - TechCrunch
• “Hopper is committed to offsetting the carbon emissions of every flight and hotel stay it sells.” - Forbes, The Top 100 Most Customer-Centric Companies of 2022
Say Hello to the Bunnies
Facebook: https://www.facebook.com/hoppertravel
Instagram: @hopper
Twitter: @hopper
Website: http://www.hopper.com
Need support? Head over to https://help.hopper.com to find answers to frequently asked questions.
Download Hopper today to claim your $30 welcome bonus!
Book Flights, Hotels, Homes & Rental Cars
Find over a million flights, hotels, homes, rental cars (and cute bunnies) - all in one app. Book your trip safely and securely, in just a couple taps and a swipe.
Always Get the Best Price
Hopper predicts prices for flights and hotels, with 95% accuracy up to 1 year in advance. You can watch a trip right in the app and we’ll send you a notification when it’s the best time to buy — recommending you to book now, or maybe wait just a little longer.
Easily Find The Cheapest Travel Dates
Simply search your preferred destination and use Hopper’s color-coded deals calendar to easily find the cheapest travel dates for your trip.
Not Ready to Book Right Away?
Hopper lets you freeze the price, so that you never miss a travel deal. Take the time you need to finalize your plans, or wait for your next paycheck to come in - if the price goes up, you only pay the price you froze it at. But if the price goes down, you just pay the lower price.
Earn Rewards, Travel More
Earn money when you book with Hopper or refer your friends. Claim your rewards instantly & apply them towards any of your future trips.
Unlock Exclusive Discounts
Check out Hopper’s Deal Drops to gain bonus limited time discounts on top destinations that won’t be found anywhere else.
Travel with Confidence
Avoid fees and frustration! Make any trip flexible with Hopper’s Flexible Dates and Refundable Ticket Plans. Get instantly rebooked without extra costs if your flight is delayed or you miss a connection with Hopper’s Disruption Protection Plan. Travel stress free with 24/7 access to Hopper’s Customer Support.
Help the Planet, One Booking at a Time.
With every booking that occurs on Hopper, we pledge to plant 4 trees to offset the carbon footprint. To date, we’ve planted over 28 million trees.
Hopper has no ads, no spam, and no stress — just accurate predictions and travel deals.
So what are you waiting for? Start saving money with the bunny today. Download Hopper for free now, and let’s start planning your next trip!
Hopper Love
• “The 10 Best Free Apps for Air Travel Junkies” - TIME
• “The Most Downloaded OTA in the U.S. in 2021” - Apptopia
• “The app helps travelers find the cheapest flights, hotels and rental cars.” - The Points Guy
• “Compared to exact searches on Expedia, Kayak and Orbitz, we regularly found that the deal quoted on Hopper was the best” - Travel and Leisure
• “Hopper can be a better option than direct booking for those who need more flexibility.” - The Wall Street Journal
• “Find me a hotel on Hopper!” - The Late Late Show with James Corden
• “Travel Unicorn Hopper First Came for Expedia. Airbnb Is Next” - TechCrunch
• “Hopper is committed to offsetting the carbon emissions of every flight and hotel stay it sells.” - Forbes, The Top 100 Most Customer-Centric Companies of 2022
Say Hello to the Bunnies
Facebook: https://www.facebook.com/hoppertravel
Instagram: @hopper
Twitter: @hopper
Website: http://www.hopper.com
Need support? Head over to https://help.hopper.com to find answers to frequently asked questions.
Ratings & Reviews
4.7
1.1M+ Ratings
5
86+%
4
8+%
3
2+%
2
1+%
1
4+%
Community
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Community
DO NOT USE THIS SCAM
Jan 1, 2023 By Cindi WarblowDo not use these people to book your flight. The customer service It's not existent. They offer you discounts but when you go to check out they take them away. They guarantee predictability of pricing but when it changes they will not honor it. Just about everything they say is not sure. Save yourself the time and aggravation and book elsewhere. more -
Community
Worst mistake ever !
Dec 28, 2022 By Auburn BrooksThis company has no sympathy or empathy for anyone. They are only worried about getting money. I booked. Trip for a work event and then the next day I was laid off. I immediately called Hopper and updated them on the situation and they were not concerned at all. I didn’t even ask for a refund. I asked them if I could get a flight voucher for the amount of my flight to use for a future flight THROUGH THEM. basically they told me they would review my case and speak to a supervisor, but I never hes more -
Community
NEVER book with them! Research only
Dec 2, 2022 By Patrick CHopper has gone downhill VERY fast! Before Corona, I used to occasionally book with them and had NO issues. Now they try every way to cheat you out of your $! Bombarding you with hidden additional fees. If that weren't bad enough, they ALSO do not honor their website's promise of $0 change fees and "price freezes" just look at their 2022 BBB reviews! Bottom line, you can't trust ANY of their purchase claims, it's next to impossible to get anyone on the phone, and customer service is horrible! more -
Community
Deceiving advertising for baggage
Sep 20, 2022 By Vicky LuuOn the app when booking my flight, it was clearly mentioned that a carryon bag was included in the price. Once I book my flight and double check on the actual website of the airline , it is not included. I reach out to customer service and they keep saying that a checked bag is not included which I get , but I would expect for a carry on to be included since it was clearly stated when booking. Waste of my time and money. This was my first time booking and 100% will be my last. more -
Community
Car rental nightmare
Sep 1, 2022 By Cristin HillI rented a truck on my way to the airport for a vacation and when I landed and went to the rental agency it was not what I thought I rented, there was no recourse as hopper doesn’t grant refunds within 24 hours of rental (even if only rented a couple hours before). I tried chat support, online support, credit card disputes, all declined. I won’t rent anything through hopper again. Their terms are so broad and cover themselves from any eventuality that even if services aren’t rendered you pay. more -
Community
Cancelled Flight with NO HELP
Aug 10, 2022 By Dalena VuI booked a flight through Hopper and worse mistake of the year. I had to cancelled my initial flight since I got COVID so they refunded me through credits, which was fine. HOWEVER, I was charged to use the credit and now less than 2 weeks before our trip, the flights got cancelled. Hopper did not help us find new flights and we cannot rebook our whole vacation. Everything is non-refundable now and they only want to give me a PARTIAL credit. We are losing hundreds of dollars because of Hopper! more -
Community
Terrible experience
Jun 25, 2022 By Lauren GlanvilleMade a booking by mistake (because of the app) I immediately requested a cancellation and sent an e-mail informing that I had requested a cancellation and that given it was within 24 hours of the booking I hoped for a full refund. Hopper took over 48 hours to respond and told me that the app did not register the cancellation and that it was no longer their problem so to contact easyjet to work it out. Bad app, bad customer service and no accountability.. still have not had response. more -
Community
Hopper Lacks Integrity
Jun 9, 2022 By Michelle LukesI used Hopper to research flights which I double checked & saved before paying to freeze at the advertised price. When Hopper confirmed, the price was different & the flights were wrong. Customer service is non existent but a few minutes after I Tweeted, I got an email… The condescending agent just told me it was my mistake, sorry. I suspect this is a scam & they make money from un refundable fees you pay for flights you’re never going to purchase because the details are incorrect. BEWARE. more -
Community
Price Freeze. An utterly horrible scam.
Nov 23, 2021 By Ren IpeHorrible app. Price Freeze doesnt freeze crap. It told me flight price had doubled and my prize freeze capped at 128 dollars, and anything over is on me. THAT PART WAS NOT MENTIONED WHEN THEY OFFERED PRICE FREEZE. I am going to book directly from airlines, where they still have original price (WTF?!) and I'm out the $79 they took for price freeze. Scummiest type of business. DO NOT USE. more -
Community
Zero customer service
Oct 14, 2021 By Astri BirbachI am in the process of trying to teach Hopper for help in changing a flight. Thete is absolutely no way to get in touch w them. My reservations show up nowhere on the app, which they are supposed to, after you go to the help section. Nothing. I acquired every kind of insurance for my trip, but if they cannot be reached, what id the use? Will never go through them again more
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Great small short term booking
Jan 15, 2023 By feefingirlI’ve used Hopper to book 4 commuter flights from Southern California to Northern California and I plan to continue on a regular basis. So far everything has gone smoothly. The fares (that happen to be on my preferred airline) have been super affordable if I book around 2-3 months out. I occasionally drive and gas is more expensive for an 8 hour drive than flying on a 1.5 hour flight! super easy user interface (cute graphics too) and I appreciate the planting trees part. I feel compelled to comment on something I saw. A reviewer complained that their trip was screwed up by Hopper falsely advertising an apartment as a hotel. I don’t think its Hoppers fault (although I’ll bet they give you the compensation you request). Probably, If you had properly researched your booking you would have known it was an apartment. My point is that one has to be meticulous when arranging travel, especially international. If you’re not good at details (brilliant people often aren’t!) I suggest using an agent. It’s their job to do the leg work and you don’t have to pay them, they get their fee on the other end. Then, if any screw ups happen, you’ve got a human being to blame and not an algorithm! more -
Jan 25, 2023 By Christina BurnettI used to love this app for watching flight prices. Now the homepage is full of ads! It's a struggle to navigate anywhere from the home page, it's busy and confusing! I have to scroll to find the flights I'm watching and it's sandwiched between ads and annoying animations, sometimes I can't even find it at all and I get frustrated and close the app completely. What used to be a clean and useful interface is now worse than surfing the internet without a pop-up blocker. more -
Unable to get ahold of customer service for a previous hotel booking
May 12, 2022 By LukeC666So my partner and I were recently on vacation in Europe. When we got to Rome, it turned out that the hotel we booked through the hopper app was actually an apartment building, and when we arrived it was closed for the day. Unable to get inside, we were left with no choice but to walk around hauling 100 lbs of luggage each until we found another hotel, which in total cost us more than 100 euros extra. We were under the impression that the hotel booked through hopper would be an actual hotel and not an apartment building. Because of this, we are convinced that this was false advertising. We have tried reaching out to them via the app, but there is no support phone number and no way to message them or get ahold of anybody without an active booking. The fact that you cannot contact them for a previous booking is totally absurd. Frustrated and disappointed about our experience in Rome, but granted we went to 11 different countries in Europe with almost all of the flights and hotels booked through Hopper. This was the only issue and we did end up saving a lot of money because of them, hence the 3 star rating. However the lack of customer service isn’t acceptable, I don’t recommend booking through them if you suspect you will need customer support at any point in your trip. Whether or not we receive a refund will determine if I use this app in the future. more -
No customer service
Aug 24, 2022 By HTX FlyerI have used Hopper for a couple years now and refer all my friends and family to the app when they are looking for a flight, the fact that it shows you prices for months out has always been a big plus for me but lately i have had nothing but issues with the app and like others have mentioned it is impossible to talk to an actual person. I got charged for a flight it said i booked when in actuality Hopper did not process it because of an error, i could not find a reliable number to call, had to reach out via an existing booking and of course it is not there because it did not exist. I ended up having to call my bank to dispute the charge, and i paid a little more to book thru the actual airline. A couple months has passed and i looked up a flight for my mother the other day (giving the site the benefit of the doubt because i had 1 issue since this whole time i used it), again i booked a flight, it told me there was an error and i needed to use another card, yet that card was charged as well as the one i replaced it with on the app. I don’t think i will be using or referring anyone else anytime soon as i would not want them to end up with the same headache. If there was an actual person to speak to for help it could solve the issue faster. I still gave the site a 3 star because i have flown ALOT via the app until recently. more -
Jan 26, 2023 By Tamy ParraI use this app every time I fly. Even if I know I'm going to book a certain airline, I still have Hopper track it. Car rentals are worth checking. Customer service is amazing! I always get responses in a timely matter. They have even fixed mistakes that were my fault. The "cancel for any reason" is worth it. The airline changed a direct flight to one with 2 stops for a total of 14-hours, on top of my already 6-hour flight. I talked to Hopper and they helped me rebook it. more -
Refund for Same day cancellation
Sep 22, 2021 By bamhfavsI waited over a month to get a full refund from a flight that I cancelled 3 hours after it was purchased. The rule is you get a full refund (minus any extra fees that you may have purchased for insurance etc.) if you cancel within 24 hours of purchasing the ticket. It should be processed as a void. They sent an email stating they would refund me X amount (which was about $60 less than the amount I paid because the fees are non refundable -understandable) and when the refund went through, it was exactly half of that. When I reached out they tried to say it was due to fees, hello you already kept the fees! Reached out again to get the rest of my refund. They sent me an email stating I’d get the rest refunded within 3-10 business days. 15 business days later and still no refund. I reached out again and I received an email saying they sent the refund via PayPal? (That was weird, but okay) I go into PayPal and there is nothing there. 2 minutes later I get an email stating that the money they sent to PayPal was cancelled. I had to reach out yet again. FINALLY, 35 Business days later I get the other half of my refund via PayPal. The only reason I am giving the app 3 stars is because every other time when I haven’t had to request a refund things have gone smoothly and ultimately they did give me a refund. Just a huge inconvenience to get it. more -
Jan 16, 2023 By Anne JungermanApp works great as a price prediction tool, which was its original purpose. As a flight, car or accomodations booking app, it's not bad but there is room for improvement in terms of contacting customer service if there are any issues. I do not use Twitter so it is frustrating that email doesn't work anymore to contact someone for help. And within the app it's confusing if your issue isnt related to a particular booking. more -
Customer Service
Mar 30, 2020 By K_G_ToriAfter my customer service experience I can no longer continue to book through this company. While the prices are good and booking is easy when problems arise the company has shown it does not care for its customers. It has been two weeks and I’m still waiting to receive a resolution to my cancellation requests. My bookings have expired and I have no clue the status of my case or how to reach a actual human being within the company. My customer service experience consists of automated responses from “helpful” bots. Although, I did have a one time chat via the app with a representative nothing was resolved. I was told nothing about my case only that I would receive a reply soon...that was 5 days ago. As of now I have no hope of a resolution with the company. I honestly feel as if they’ve taken my money, and have no intention of reaching out again. Therefore, I can no longer confidently recommend others to use this company, and if you choose to do so I ask that you do so with caution. Simply, put if a problem arises with your flight plans you are on your own. ***To whom it may concern, My Hopper confirmation codes for both roundtrip tickets were EAODPH and FFFMTA. The email associated with both bookings is the best way to reach me. I look forward to hearing from you via email regarding a resolution.*** more -
Best Flight/Hotel Finding App Ever <3
Dec 22, 2021 By Casey EgbertI have to say truly and honestly this is one of the best comprehensive tools for looking at flights and hotels. I used it for my first solo flight to visit my long distance partner, and I’m definitely going to use it for the foreseeable future! The team at Hopper are really making one of the best flight tracking apps out there. I’ve tried using other sites like Kayak and Trivago but they usually redirect you to other sites and sometimes have pop ups that I just don’t enjoy dealing with. Hopper has given me no issues, they even offer flight/trip protections, and they include a lot of information of what your flight does/doesn’t include as well as what hotels offer for your stay - all they ask for when you buy is a really small tip that goes to the developers to keep the app as amazing as they do. All I could ask for is that they make the tip adjustable so you can tip more than they ask for (and even then they let you opt out of the tip, but for all their hard work I don’t ever want to). Highly recommend the app, and I hope the team who have developed and run it have nothing but success ahead of them. ☺️☺️☺️ more -
Price Freeze is great but...
Feb 7, 2020 By labtechtwoI really like that Hopper takes the work out of finding the cheapest and best (for your needs) flights on your own. I’ve tried searching on Hopper and then searching on the airline websites listed and Hopper was cheaper. It’s great that Hopper has integrated features such as Price Freeze, Cancel for Any Reason, Missed Connection Protection, Baggage Fees, and Insurance. I used the Price Freeze for two passengers which is great, but unfortunately, when I was ready to book, my original flights for 2 passengers was no longer available and the app wasn’t very user friendly in that it would not show which flights could accommodate 2 passengers for the dates originally indicated on my Price Freeze - message: “One or more of your flights selected can only accommodate 1 passenger, please go back and select a different flight or change the number of passengers.” I was going back and forth, and finally on my 3rd attempt for different carriers/times, I finally found a flight combo for $20 more that met our needs. It would be GREAT if Hopper could remove the flight that couldn’t accommodate our reservation request from the list of options completely to alleviate the frustration from guessing which one would meet our needs. more
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Community
DO NOT USE THIS SCAM
Jan 1, 2023 By Cindi WarblowDo not use these people to book your flight. The customer service It's not existent. They offer you discounts but when you go to check out they take them away. They guarantee predictability of pricing but when it changes they will not honor it. Just about everything they say is not sure. Save yourself the time and aggravation and book elsewhere. more -
Community
Worst mistake ever !
Dec 28, 2022 By Auburn BrooksThis company has no sympathy or empathy for anyone. They are only worried about getting money. I booked. Trip for a work event and then the next day I was laid off. I immediately called Hopper and updated them on the situation and they were not concerned at all. I didn’t even ask for a refund. I asked them if I could get a flight voucher for the amount of my flight to use for a future flight THROUGH THEM. basically they told me they would review my case and speak to a supervisor, but I never hes more -
Community
NEVER book with them! Research only
Dec 2, 2022 By Patrick CHopper has gone downhill VERY fast! Before Corona, I used to occasionally book with them and had NO issues. Now they try every way to cheat you out of your $! Bombarding you with hidden additional fees. If that weren't bad enough, they ALSO do not honor their website's promise of $0 change fees and "price freezes" just look at their 2022 BBB reviews! Bottom line, you can't trust ANY of their purchase claims, it's next to impossible to get anyone on the phone, and customer service is horrible! more -
Community
Deceiving advertising for baggage
Sep 20, 2022 By Vicky LuuOn the app when booking my flight, it was clearly mentioned that a carryon bag was included in the price. Once I book my flight and double check on the actual website of the airline , it is not included. I reach out to customer service and they keep saying that a checked bag is not included which I get , but I would expect for a carry on to be included since it was clearly stated when booking. Waste of my time and money. This was my first time booking and 100% will be my last. more -
Community
Car rental nightmare
Sep 1, 2022 By Cristin HillI rented a truck on my way to the airport for a vacation and when I landed and went to the rental agency it was not what I thought I rented, there was no recourse as hopper doesn’t grant refunds within 24 hours of rental (even if only rented a couple hours before). I tried chat support, online support, credit card disputes, all declined. I won’t rent anything through hopper again. Their terms are so broad and cover themselves from any eventuality that even if services aren’t rendered you pay. more -
Community
Cancelled Flight with NO HELP
Aug 10, 2022 By Dalena VuI booked a flight through Hopper and worse mistake of the year. I had to cancelled my initial flight since I got COVID so they refunded me through credits, which was fine. HOWEVER, I was charged to use the credit and now less than 2 weeks before our trip, the flights got cancelled. Hopper did not help us find new flights and we cannot rebook our whole vacation. Everything is non-refundable now and they only want to give me a PARTIAL credit. We are losing hundreds of dollars because of Hopper! more -
Community
Terrible experience
Jun 25, 2022 By Lauren GlanvilleMade a booking by mistake (because of the app) I immediately requested a cancellation and sent an e-mail informing that I had requested a cancellation and that given it was within 24 hours of the booking I hoped for a full refund. Hopper took over 48 hours to respond and told me that the app did not register the cancellation and that it was no longer their problem so to contact easyjet to work it out. Bad app, bad customer service and no accountability.. still have not had response. more -
Community
Hopper Lacks Integrity
Jun 9, 2022 By Michelle LukesI used Hopper to research flights which I double checked & saved before paying to freeze at the advertised price. When Hopper confirmed, the price was different & the flights were wrong. Customer service is non existent but a few minutes after I Tweeted, I got an email… The condescending agent just told me it was my mistake, sorry. I suspect this is a scam & they make money from un refundable fees you pay for flights you’re never going to purchase because the details are incorrect. BEWARE. more -
Community
Price Freeze. An utterly horrible scam.
Nov 23, 2021 By Ren IpeHorrible app. Price Freeze doesnt freeze crap. It told me flight price had doubled and my prize freeze capped at 128 dollars, and anything over is on me. THAT PART WAS NOT MENTIONED WHEN THEY OFFERED PRICE FREEZE. I am going to book directly from airlines, where they still have original price (WTF?!) and I'm out the $79 they took for price freeze. Scummiest type of business. DO NOT USE. more -
Community
Zero customer service
Oct 14, 2021 By Astri BirbachI am in the process of trying to teach Hopper for help in changing a flight. Thete is absolutely no way to get in touch w them. My reservations show up nowhere on the app, which they are supposed to, after you go to the help section. Nothing. I acquired every kind of insurance for my trip, but if they cannot be reached, what id the use? Will never go through them again more
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Community
DO NOT USE THIS SCAM
Jan 1, 2023 By Cindi WarblowDo not use these people to book your flight. The customer service It's not existent. They offer you discounts but when you go to check out they take them away. They guarantee predictability of pricing but when it changes they will not honor it. Just about everything they say is not sure. Save yourself the time and aggravation and book elsewhere. more -
Community
Worst mistake ever !
Dec 28, 2022 By Auburn BrooksThis company has no sympathy or empathy for anyone. They are only worried about getting money. I booked. Trip for a work event and then the next day I was laid off. I immediately called Hopper and updated them on the situation and they were not concerned at all. I didn’t even ask for a refund. I asked them if I could get a flight voucher for the amount of my flight to use for a future flight THROUGH THEM. basically they told me they would review my case and speak to a supervisor, but I never hes more -
Community
NEVER book with them! Research only
Dec 2, 2022 By Patrick CHopper has gone downhill VERY fast! Before Corona, I used to occasionally book with them and had NO issues. Now they try every way to cheat you out of your $! Bombarding you with hidden additional fees. If that weren't bad enough, they ALSO do not honor their website's promise of $0 change fees and "price freezes" just look at their 2022 BBB reviews! Bottom line, you can't trust ANY of their purchase claims, it's next to impossible to get anyone on the phone, and customer service is horrible! more -
Community
Deceiving advertising for baggage
Sep 20, 2022 By Vicky LuuOn the app when booking my flight, it was clearly mentioned that a carryon bag was included in the price. Once I book my flight and double check on the actual website of the airline , it is not included. I reach out to customer service and they keep saying that a checked bag is not included which I get , but I would expect for a carry on to be included since it was clearly stated when booking. Waste of my time and money. This was my first time booking and 100% will be my last. more -
Community
Car rental nightmare
Sep 1, 2022 By Cristin HillI rented a truck on my way to the airport for a vacation and when I landed and went to the rental agency it was not what I thought I rented, there was no recourse as hopper doesn’t grant refunds within 24 hours of rental (even if only rented a couple hours before). I tried chat support, online support, credit card disputes, all declined. I won’t rent anything through hopper again. Their terms are so broad and cover themselves from any eventuality that even if services aren’t rendered you pay. more -
Community
Cancelled Flight with NO HELP
Aug 10, 2022 By Dalena VuI booked a flight through Hopper and worse mistake of the year. I had to cancelled my initial flight since I got COVID so they refunded me through credits, which was fine. HOWEVER, I was charged to use the credit and now less than 2 weeks before our trip, the flights got cancelled. Hopper did not help us find new flights and we cannot rebook our whole vacation. Everything is non-refundable now and they only want to give me a PARTIAL credit. We are losing hundreds of dollars because of Hopper! more -
Community
Terrible experience
Jun 25, 2022 By Lauren GlanvilleMade a booking by mistake (because of the app) I immediately requested a cancellation and sent an e-mail informing that I had requested a cancellation and that given it was within 24 hours of the booking I hoped for a full refund. Hopper took over 48 hours to respond and told me that the app did not register the cancellation and that it was no longer their problem so to contact easyjet to work it out. Bad app, bad customer service and no accountability.. still have not had response. more -
Community
Hopper Lacks Integrity
Jun 9, 2022 By Michelle LukesI used Hopper to research flights which I double checked & saved before paying to freeze at the advertised price. When Hopper confirmed, the price was different & the flights were wrong. Customer service is non existent but a few minutes after I Tweeted, I got an email… The condescending agent just told me it was my mistake, sorry. I suspect this is a scam & they make money from un refundable fees you pay for flights you’re never going to purchase because the details are incorrect. BEWARE. more -
Community
Price Freeze. An utterly horrible scam.
Nov 23, 2021 By Ren IpeHorrible app. Price Freeze doesnt freeze crap. It told me flight price had doubled and my prize freeze capped at 128 dollars, and anything over is on me. THAT PART WAS NOT MENTIONED WHEN THEY OFFERED PRICE FREEZE. I am going to book directly from airlines, where they still have original price (WTF?!) and I'm out the $79 they took for price freeze. Scummiest type of business. DO NOT USE. more -
Community
Zero customer service
Oct 14, 2021 By Astri BirbachI am in the process of trying to teach Hopper for help in changing a flight. Thete is absolutely no way to get in touch w them. My reservations show up nowhere on the app, which they are supposed to, after you go to the help section. Nothing. I acquired every kind of insurance for my trip, but if they cannot be reached, what id the use? Will never go through them again more
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Expert
- One of the “10 best free apps for air travel junkies” according to Time Magazine
- Personalized recommendations based on your past vacations make finding outstanding deals on last-minute trips super easy
- 15 billion flights analyzed daily so you can follow the bunny’s advice and save an average of $50 per flight
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Great small short term booking
Jan 15, 2023 By feefingirlI’ve used Hopper to book 4 commuter flights from Southern California to Northern California and I plan to continue on a regular basis. So far everything has gone smoothly. The fares (that happen to be on my preferred airline) have been super affordable if I book around 2-3 months out. I occasionally drive and gas is more expensive for an 8 hour drive than flying on a 1.5 hour flight! super easy user interface (cute graphics too) and I appreciate the planting trees part. I feel compelled to comment on something I saw. A reviewer complained that their trip was screwed up by Hopper falsely advertising an apartment as a hotel. I don’t think its Hoppers fault (although I’ll bet they give you the compensation you request). Probably, If you had properly researched your booking you would have known it was an apartment. My point is that one has to be meticulous when arranging travel, especially international. If you’re not good at details (brilliant people often aren’t!) I suggest using an agent. It’s their job to do the leg work and you don’t have to pay them, they get their fee on the other end. Then, if any screw ups happen, you’ve got a human being to blame and not an algorithm! more -
Best Flight/Hotel Finding App Ever <3
Dec 22, 2021 By Casey EgbertI have to say truly and honestly this is one of the best comprehensive tools for looking at flights and hotels. I used it for my first solo flight to visit my long distance partner, and I’m definitely going to use it for the foreseeable future! The team at Hopper are really making one of the best flight tracking apps out there. I’ve tried using other sites like Kayak and Trivago but they usually redirect you to other sites and sometimes have pop ups that I just don’t enjoy dealing with. Hopper has given me no issues, they even offer flight/trip protections, and they include a lot of information of what your flight does/doesn’t include as well as what hotels offer for your stay - all they ask for when you buy is a really small tip that goes to the developers to keep the app as amazing as they do. All I could ask for is that they make the tip adjustable so you can tip more than they ask for (and even then they let you opt out of the tip, but for all their hard work I don’t ever want to). Highly recommend the app, and I hope the team who have developed and run it have nothing but success ahead of them. ☺️☺️☺️ more -
Hopper = has gone above and beyond what I was expecting!
Jan 7, 2023 By Itsme723I literally started using Hopper because I had over heard a couple people talking about it but I couldn’t hear exactly what was said! So I figured it could hurt my situation! Worst case scenario I end up pay the same that I’m already paying, but that was not the case at all! I am saving every time I book a room and it’s almost always at least $25 buck if not more!!! Times are hard for everyone right now but because of the hopper app I have been able to keep my family and i from having to sleep on the streets! I couldn’t be more grateful for the massive savings I have received! This app has truly been a blessing in my life ! Thank you again to the designer/creator and the many customer service representative I have come in contact with while resolving any type of issue that I encountered!!!!! I recommend anyone who uses any type of reservation app for hotels , flights, rental cars or anything of that nature it is worth your while to take a look at the deals they offer you will not be disappointed!!! more -
Horrible customer service
Sep 2, 2021 By mnhydYou had better get every detail of your flight correct on the initial booking because it will take WEEKS to hear back from Hopper for any changes despite a goal of “responding in 24 hours”. You can do exactly what Hopper does by using Google on your own and avoid the hassle. Hopper: My flight was HRACYSfrom Savannah Georgia to Nashville Tennessee. I still have not heard back in response to any of my requests using the app. While I understand that my flight is a couple months out and this may not be “priority” I need this resolved so that I can accurately proceed with scheduling other components of my trip. HOPPER: You did email me on August 28th as you claim and it was a generic message that said my details had changed but still referenced the incorrect dates. The fact that the only way that I can have a conversation with your service is via 1 star messages rather than a phone call speaks volumes about your customer service. HOPPER: Also for the record the dates that I want are November 12-14 flying from Savannah to Nashville and returning Nashville to Savannah more -
Hopper support staff saved the day!!
Feb 1, 2022 By Katy0908I’m booking a bucket list vacation to Sweden and one of the highlights of this trip is staying in the real IceHotel. I had been watching the room rates consistently go up until I finally pulled the plug and paid over $700 for a nonrefundable room. When the confirmation came back I realized I had booked the wrong night! 😱🥴😩. Immediately, I rmaoled Hopper support begging and pleading for help. Even though this error was totally 100% my fault, the support staff offered to help me out. They reached out to the IceHotel (for three days straight with an eight hour time difference) and advocated for me to be able to make an itinerary change. The support staff went out of their way trying to help me and also keeping me informed about what was going on. At the end of the day I was able to reschedule my booking for the proper night. Yay! 🤩❄️🥶☃️ The hopper support team really saved the day as this loss could have really screwed up the remainder of my trip. Shout out to Nicole, Miles, and Vanessa with Hopper support for going above and beyond for me! 🙃 more -
Take advantage of the offers!
Feb 6, 2023 By AannooyynnRecently I booked a flight and hotel stay to NYC through Hopper! First, Hopper helped us to find the best deal on flights. Hopper watches your flights for you and alerts you when it is the best time to book! It was easy, quick and took less than 10 minutes to figure everything out, itinerary wise for our trip. Without the use of hopper we would have paid $100 more to fly in and out of the same airport, had we booked on our own. Secondly, SHARE THIS APP WITH YOUR FRIENDS! If you send people you know the link to download the app and create an account, you and your friend both get $25 Carrot Cash! It was great because while I was getting money, so weren’t all my friends! We then used this carrot cash and booked a BEAUTIFUL hotel right in the middle of Times Square! (For free!!!!) All we had to pay was the $41 resort fee upon check in. Hopper may seem like an app you’re unsure of at first, but with they have so many helpful tools on here to help make booking your next time so easy! more -
Updated review - Response during COVID19
Mar 29, 2020 By qja2018Update: I was able to get my refunds despite the initial lack of response. I want to express my gratitude towards the Hopper team and I look forward to re-booking my next trip as soon as the virus situation is settled. Original review below: I’m such a big fun of this app and have been using it for years. I used to only use this app for tracking but recently started to book within the app. For its convenience and also for the fact that I want to reward the company that’s built such a great product. Things start to go downhill from here. Because of the COVID19 all major airlines start to office free change/cancellation. I had to change my plan but realize I cannot do it directly at the airline’s website. I had to go through the app chat that has no phone number or email. I can only leave message to ask for help but so far no responses yet. During a crisis like this, you can really start to appreciate the benefit of booking directly at the service providers’. Hope the Hopper team can get back to me. more -
Great Customer Service
Nov 4, 2021 By SanDiegoRedI reserved a suite at a hotel in New York for 3 nights for an incredibly low rate, I had a feeling the hotel wouldn’t want to honor it so I purchased the VIP Support for $9 through the Hopper app. I was right, we were given a basic room and I was not happy. I calmly sent a message to support for help with the mistake and Lestlie O. Was amazing! She contacted hotel management and updated me as the night progressed, she was eager to help and assured me that she would find a way to make it right, and she did! Someone else is in the room I reserved but will be leaving in the morning and we will be switching our room after it’s been cleaned. It was great not needing to raise my voice at someone knowing it was being resolved. I’ve had similar reservation mistakes in the past and never had positive resolution such as this. I appreciate Lestlie’s commitment to finding a solution and advocating on my behalf. Thank you Lestlie for your hard work, you turned an unpleasant experience into one I can be happy with. more
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Jan 26, 2023 By Tamy ParraI use this app every time I fly. Even if I know I'm going to book a certain airline, I still have Hopper track it. Car rentals are worth checking. Customer service is amazing! I always get responses in a timely matter. They have even fixed mistakes that were my fault. The "cancel for any reason" is worth it. The airline changed a direct flight to one with 2 stops for a total of 14-hours, on top of my already 6-hour flight. I talked to Hopper and they helped me rebook it. more -
Jan 16, 2023 By Anne JungermanApp works great as a price prediction tool, which was its original purpose. As a flight, car or accomodations booking app, it's not bad but there is room for improvement in terms of contacting customer service if there are any issues. I do not use Twitter so it is frustrating that email doesn't work anymore to contact someone for help. And within the app it's confusing if your issue isnt related to a particular booking. more -
Price Freeze is great but...
Feb 7, 2020 By labtechtwoI really like that Hopper takes the work out of finding the cheapest and best (for your needs) flights on your own. I’ve tried searching on Hopper and then searching on the airline websites listed and Hopper was cheaper. It’s great that Hopper has integrated features such as Price Freeze, Cancel for Any Reason, Missed Connection Protection, Baggage Fees, and Insurance. I used the Price Freeze for two passengers which is great, but unfortunately, when I was ready to book, my original flights for 2 passengers was no longer available and the app wasn’t very user friendly in that it would not show which flights could accommodate 2 passengers for the dates originally indicated on my Price Freeze - message: “One or more of your flights selected can only accommodate 1 passenger, please go back and select a different flight or change the number of passengers.” I was going back and forth, and finally on my 3rd attempt for different carriers/times, I finally found a flight combo for $20 more that met our needs. It would be GREAT if Hopper could remove the flight that couldn’t accommodate our reservation request from the list of options completely to alleviate the frustration from guessing which one would meet our needs. more -
Please Fix the Notification Spam
Nov 19, 2021 By Sarahhh NHopper has a nice looking interface that’s easy to use. I’ve booked and completed my first flight with no problem last month and look forward to using Hopper again soon. I like to use the app to look up flight prices to many different places for future travel plans. However, it saved every search as a “Watched Trip.” The app’s notifications have just been crazy. I keep getting notifications like “Your flight to __ is now $__” It even notifies me of hotels at the places I’ve searched even though I’m not interested in booking a hotel. These hotel notifications are even more annoying because they’re always untrue. They advertise that a certain hotel in __ have gone down to $__/night and whenever I click on the notification, the price of that advertised hotel is NEVER what they said. Also, the red dot on the corner of the app in the Home Screen displaying how many notifications I have is always over 100+ everyday, though harmless but bothersome. I know I can always turn off notifications in my settings but I wished we can customize what kind of notifications we would like to get, plus please stop displaying 100+ notifications to get us to click on the app. more -
Good App
Oct 30, 2021 By nkilstofteI’ve used Hopper for all my flights (and some hotels) this past year and I’ve never had any issue with it. It’s been great, I’ve found great deals, all has been well. Recently though, I had to change a flight and was a little frustrated initially going about it. The Hopper app said I needed to contact the airline and the airline said I needed to change it through the app. My ticket had a $0 flight change feature so I was a little flustered when the airline said it would be $50 to change my flight. Finding any contact information to speak with someone from Hopper was almost impossible BUT, I sent an email through the app to see what my flight cancellation options were and was in contact with someone through email almost immediately. They were so helpful! I explained that I was looking to change my flight instead of cancel it and even asked for prices on two possible dates to change it to, and they delivered. I paid a total of $0.98 difference in my ticket and got the change processed almost immediately. I’m really pleased with the Hopper app and I will continue to be a loyal customer for a long time. more -
Charged me twice- Support reached out and fixed it
Feb 2, 2023 By jskdmfksowkrbdisowbndksThe app said my first card wasn’t working so I tried again and it said it wouldn’t charge me twice but it did. I then had two identical (non refundable) bookings for the same date and hotel charged on both cards. I was really put out that there wasn’t a phone number to contact and you could only deal with issues through their app. I will say even if you use the VIP customer service, do not expect instant message responses. They reached out to me a few hours later and even called me (even though there is no way for you to call them, a system which seems infuriating to most, myself included) to cancel one of my two reservations and refund one of the charges. I am writing this review now that my refund has been processed and should be reflected in my bank account in up to 10 business days. TLDR: They made a mistake in double booking/charging me and although the support is not instant, they did a thorough job of contacting me and the hotel to rectify the situation. Rates are really good but the support system is not easy to navigate. more -
Good app to find cheap flights/hotels/etc…
Feb 19, 2022 By travelfamily2022This app is a good app for finding the cheaper prices of travel. I find it better than Expedia, Orbit, and all the rest. Plus you get cash back in the form of “carrot cash”. I’ve gotten free nights at a hotel and discounts towards flights with the carrot cash. They also have price drop guarantee where if the price drops lower than what you paid for it, they’ll give you the difference in carrot cash. If you travel a lot, this app is a must have. The only reason I did not give it 5 stars is because there was an instance where I bought basic economy tickets and the app said I could pick my seats for free. Well you can’t pick seats on a basic economy ticket for free according to the airline. Hopper customer service was excellent in helping resolve the issue. I ended up picking seats and hopper paid for them since it was their mistake. And so for that, Hopper needs to fix that issue on the app so it is not misleading. I HIGHLY recommend getting the VIP support when asked during purchasing. You’ll get quick responses and good results. Next trip, Italy!! more -
Customer Service
Aug 23, 2021 By gtrfgcfI can’t seem to get anyone to assist me with my September 2020 cancellation. I didn’t cancel the trip, Italy closed its borders and the US suspended international travel. At the start of COVID the Hopper site stated to not be concerned regarding cancelled travel they would handle it. Their process was to do nothing. They never initiated any communication with me. I supposedly have a travel credit that expires Sept 8, 2021, but I don’t know with which airline. I can get no answers on how to use the travel voucher. If I went to Italy now I could not see any indoor sights or enjoy indoor dining without a vaccine passport which the US does not have. I did purchase Hoppers travel insurance but it does not cover the entire planet being locked down. This has been a very frustrating experience that has gone on for months with nothing to show but multiple emails asking me to “be patient. I updated this review because Hopper worked to get me a full refund, which I appreciate. I realize this was a once in a lifetime event that no one could have prepared for, so I’ll leave it at that. more
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Jan 25, 2023 By Christina BurnettI used to love this app for watching flight prices. Now the homepage is full of ads! It's a struggle to navigate anywhere from the home page, it's busy and confusing! I have to scroll to find the flights I'm watching and it's sandwiched between ads and annoying animations, sometimes I can't even find it at all and I get frustrated and close the app completely. What used to be a clean and useful interface is now worse than surfing the internet without a pop-up blocker. more -
Unable to get ahold of customer service for a previous hotel booking
May 12, 2022 By LukeC666So my partner and I were recently on vacation in Europe. When we got to Rome, it turned out that the hotel we booked through the hopper app was actually an apartment building, and when we arrived it was closed for the day. Unable to get inside, we were left with no choice but to walk around hauling 100 lbs of luggage each until we found another hotel, which in total cost us more than 100 euros extra. We were under the impression that the hotel booked through hopper would be an actual hotel and not an apartment building. Because of this, we are convinced that this was false advertising. We have tried reaching out to them via the app, but there is no support phone number and no way to message them or get ahold of anybody without an active booking. The fact that you cannot contact them for a previous booking is totally absurd. Frustrated and disappointed about our experience in Rome, but granted we went to 11 different countries in Europe with almost all of the flights and hotels booked through Hopper. This was the only issue and we did end up saving a lot of money because of them, hence the 3 star rating. However the lack of customer service isn’t acceptable, I don’t recommend booking through them if you suspect you will need customer support at any point in your trip. Whether or not we receive a refund will determine if I use this app in the future. more -
No customer service
Aug 24, 2022 By HTX FlyerI have used Hopper for a couple years now and refer all my friends and family to the app when they are looking for a flight, the fact that it shows you prices for months out has always been a big plus for me but lately i have had nothing but issues with the app and like others have mentioned it is impossible to talk to an actual person. I got charged for a flight it said i booked when in actuality Hopper did not process it because of an error, i could not find a reliable number to call, had to reach out via an existing booking and of course it is not there because it did not exist. I ended up having to call my bank to dispute the charge, and i paid a little more to book thru the actual airline. A couple months has passed and i looked up a flight for my mother the other day (giving the site the benefit of the doubt because i had 1 issue since this whole time i used it), again i booked a flight, it told me there was an error and i needed to use another card, yet that card was charged as well as the one i replaced it with on the app. I don’t think i will be using or referring anyone else anytime soon as i would not want them to end up with the same headache. If there was an actual person to speak to for help it could solve the issue faster. I still gave the site a 3 star because i have flown ALOT via the app until recently. more -
Refund for Same day cancellation
Sep 22, 2021 By bamhfavsI waited over a month to get a full refund from a flight that I cancelled 3 hours after it was purchased. The rule is you get a full refund (minus any extra fees that you may have purchased for insurance etc.) if you cancel within 24 hours of purchasing the ticket. It should be processed as a void. They sent an email stating they would refund me X amount (which was about $60 less than the amount I paid because the fees are non refundable -understandable) and when the refund went through, it was exactly half of that. When I reached out they tried to say it was due to fees, hello you already kept the fees! Reached out again to get the rest of my refund. They sent me an email stating I’d get the rest refunded within 3-10 business days. 15 business days later and still no refund. I reached out again and I received an email saying they sent the refund via PayPal? (That was weird, but okay) I go into PayPal and there is nothing there. 2 minutes later I get an email stating that the money they sent to PayPal was cancelled. I had to reach out yet again. FINALLY, 35 Business days later I get the other half of my refund via PayPal. The only reason I am giving the app 3 stars is because every other time when I haven’t had to request a refund things have gone smoothly and ultimately they did give me a refund. Just a huge inconvenience to get it. more -
Customer Service
Mar 30, 2020 By K_G_ToriAfter my customer service experience I can no longer continue to book through this company. While the prices are good and booking is easy when problems arise the company has shown it does not care for its customers. It has been two weeks and I’m still waiting to receive a resolution to my cancellation requests. My bookings have expired and I have no clue the status of my case or how to reach a actual human being within the company. My customer service experience consists of automated responses from “helpful” bots. Although, I did have a one time chat via the app with a representative nothing was resolved. I was told nothing about my case only that I would receive a reply soon...that was 5 days ago. As of now I have no hope of a resolution with the company. I honestly feel as if they’ve taken my money, and have no intention of reaching out again. Therefore, I can no longer confidently recommend others to use this company, and if you choose to do so I ask that you do so with caution. Simply, put if a problem arises with your flight plans you are on your own. ***To whom it may concern, My Hopper confirmation codes for both roundtrip tickets were EAODPH and FFFMTA. The email associated with both bookings is the best way to reach me. I look forward to hearing from you via email regarding a resolution.*** more -
Great app, except for promotional push notifications.
Jun 15, 2022 By mr. bunburyVery impressed with the functionality if this app, particularly the ability to time the market for flights. This App allows you to gauge when to wait and when to buy flights depending on when the prices are going up or down. So it is Extremely useful for people on a budget trying to determine if they can afford a trip. However, push notifications are essential for being promptly notified When to buy i.e. when prices drop. Unfortunately this app offers no way to opt out of non-essential push notifications and retain the useful ones. They send notifications for “sales” to major hubs regularly. On a scale of absurdity these are not excessive but they still regularly wasting your time and the wording of the notifications sometimes is too close to suggestive that the flight ls you’ve saved have dripped in price when in reality it’s just a flight to Vegas. Were the developers/notifications composers to distinguish notifications for your saved flights more clearly from blatant attempts to generate traffic on the sight this app would be far more useful than it currently is; still useful but scrutinize every notification for direct reference to your interest or just turn off notifications and check it regularly. more -
Helpful but lots of hidden fees
Jan 26, 2022 By J.I.reviews.I’ve been using hopper for years to simply track flight prices going up or down, which was great. However, my first time attempting to book through Hopper was disastrous. Hidden fees left and right, every screen has another fee that you meticulously have to disable or opt out of and if you aren’t paying close attention you’ll quickly find yourself paying more. Up til the end when you think you’re all set, there are two last items a $5 “tip” and a $25 “VIP Service” fee that are easy to miss. Moreover, this app will tell you a flight price has increased to get you to buy it then, but if you wait literally a couple hours a flight notification will come up saying “your trip to wherever is only X amount of dollars” and you just ended up paying more beforehand because they trick you into purchasing right then. Also their customer service has no actual employees unless you have a booking, you have to rely on FAQs for help. Not even a phone center, their phone number will take you to a message machine. Overall, great app to get some ideas of when prices will go down but I do not recommend purchasing on the app itself. more -
Stressful Experience (Eventually resolved)
Dec 5, 2021 By BigIkeTheChubbyHubbyI’m currently 20, so I had to reserve a hotel without 21+ requirements. Found a listing stating 18+ requirements and booked it, and also confirmed with front desk, who happened to also misinform me of their policy. Of course when I arrive after driving 6+ hours, I couldn’t get my room. I tried cancelling through the hopper app for hours starting around 8pm. Maybe server issues, try later. Website hopper provided showed no server issues. I have had no luck finding a way to contact their support at all. Only preset pages that just go in circles. Once it turned midnight, I couldn’t even view the cancellation button. My confirmation email said I can cancel for full refund until 6am, and now I’m up at 2am with no sign that I will get my refund. $180 down the drain. Update: I was able to reach support and eventually get my order refunded. The customer support agent was very helpful with finding a solution for me after my very long day. I feel like the app needs some fixes, especially regarding cancellations. Customer support was great, I just wish they were easier to contact and/or if there was a number for calling them more -
Prices not updated
Feb 16, 2018 By CSCP1972I downloaded this app to save money on a family trip to the Caribbean. I gave it 3 stars for the many tips given for cheapest flights. I found tickets for $461 and was ready to purchase since it stated that this was the lowest price available. When searching other sites and apps, Hopper had the cheapest price. So after filling out passenger information and going to the purchase page, a window pops up stating that prices went up $77 dollars. It then says choose different flights or continue purchase. I went back to change flights and the flights I had previously chosen were still at the $461 price! I then picked the next cheapest flight. Then it states prices went up over $100! I even restarted the app to see if prices got updated. Nope. It even has a little bunny hopping and checking for latest prices! No such luck there either. Update: The price didn’t go up if I tried purchasing one adult ticket. However, when I added other travelers including my kids, the prices goes up. Maybe it’s because of how many seats are available next to each other? It would be great if the app could let you know how many seats are left for each flight! more -
Great When It works
Nov 28, 2021 By CacomyxlI’m pleased with the convenience and prices compared with booking directly through the airlines. I find it frustrating though that while you are in the process the app takes you through screen by screen and there’s no way to access information on previous screens without scrapping the choices you’ve already made. You can’t access settings or any kind of help menu while going through the booking process. For example I wanted to check how much time I had for a connection before choosing a seat for the last flight in a long trip. It meant re-doing all my previous seat choices. Worse was when my credit card company flagged the transaction as suspicious, but the the app just gave me a generic message (making it sound like it was a problem with their server) and by the time figured out what was going on and I got it cleared up I had to start over. I now see one reason it might make sense to use the “lock in this fare” option. All that would not put me off so much if there were any way to get live help but there doesn’t seem to be any. more
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Vague Info from Customer Service
Jul 5, 2022 By M. WaughI booked a flight months ago for a conference in Canada. Just a week ago (the conference is scheduled for TOMORROW), I received an email from Hopper that my flight had been changed and that I had to either accept or deny their refund. I received many emails with pre-automated text about this, but was confused as to if my flight was cancelled or just changed. I emailed back and forth with Hopper customer support trying to figure this out, because if there was an alternative flight plan I didn’t want to take a refund. Finally, after a few emails of (again) pre-automated emails with me specifically asking “is my flight cancelled” I received a call in the middle of the night from an actual real person at Hopper support. I didn’t answer because I was asleep, and the next morning I got an email explaining that the second leg of my flight was cancelled. I’m not sure why they couldn’t have just told me that in the original email. I was so confused as to what my flight status was, checking the airline’s website constantly which had no mention of a cancellation. I just took the refund but I now have to book a last minute train ride to my destination. This was such a frustrating experience and it happened a couple of days before my trip. I’ve had fine experiences with Hopper before, with no issue. But, it seems like if there’s ANYTHING wrong with your flight, Hoper customer support very slow and confusing to work with. more -
Feb 2, 2023 By Jesse WilletJust booked a hotel room again I didn't notice that for some reason the date defaulted to February 8th through 9th when I needed it for tonight. I don't understand why the hopper app seems to want me to book a reservation for that day because this is the second time the same thing has happened. Very frustrating. I guess this is technically my fault but it would be nice if the date requested would be defaulted to the same night instead of some random future date. Very weird. more -
Hopper is not on my good side
Oct 20, 2019 By Kreese17I have always taken hopper with a grain of salt. I know that prices can change in a drop of a dime. Purchasing flights is a frustrating process. I have had success but more times I find this not to be too accurate. My issue comes from the “Freeze” portion. Which is advertised as holding your tickets for 48 hours with a $5 dollar per person fee. I got notification that my flight went down and immediately went to buy but when presented with the freeze option I felt it better to hold off on purchasing because I needed to double check with everyone flying that they were okay with me buying the tickets (it was still early hours with most people sleeping). I purchased the five dollar freeze per person. Well that was a horrible idea. While waiting for everyone to respond I started to second guess if the price would go up. I went and googled and saw from Hopper’s website that they will charge you the difference of the ticket prices go up. So now I’m like what the heck. I go back try to purchase and they say they do not have enough tickets at that price. After several tries I was able to buy the tickets for $100 more than originally price when I “Froze” it an hour earlier. Absolutely livid. They should make it known that they are not holding your price or reserving the price for you. Such false advertisement. I also am not sure if they refunded the $5 pp fee or if it got added to my flight price. I will make sure to double check. more -
Jan 23, 2023 By Michelle LubyewskiI've used this app multiple times and like the deals and the ability to see diffrent prices for diffrent days. But I've recently had to use customer service since I accidently messed up my dates for booking the hotel, and was told I'd be contacted in 24hours now is been 3 days and no response. Can't change it in the app and now I have a non refundable hotel room for the wrong dates, with no assistance to be found, extremely frustrating! more -
More cons than pros
Feb 21, 2020 By yearly family flyerI am not one to write reviews, and understand that people are more likely to leave negative reviews. That said, I can only give two stars due to extremely poor communication. Reasons with pros/cons below. The pros: good prices (but only about the same as other apps) and easy to book individual flights (group flights are tricky if there’s limited availability, and you’ll pay more). If your flying alone and flexible about layovers or direct flights becoming connections, then this is a great app. Cons: they are HORRIBLE at getting back to answering questions and concerns. I have been waiting over 2 months for them to get back to me after they notified me our flight details changed. I have emailed and sent instant messages, and the only response are the template/canned auto responses that they will “respond soon”, but they never respond. This left me a bit high and dry. Also, as mentioned above and as you’ll see in other (more positive) reviews: group booking is not convenient as it’s hard to find which flight(s) can accommodate your family/group. Part of my mistake may have been not paying extra for insurance, but for a family of 5 this is an expensive luxury I’ve never before had to use...I guess there’s always the first time. My suggestion, look elsewhere unless you are a flexible individual (not flying w family/group). more -
No Customer Service
Jul 13, 2022 By jessrcarreraI did a price freeze on a hotel then we booked in my husbands phone and didn’t realize it didn’t have me signed in. We contacted Hopper after searching for EVER to find how to contact them and they said it was a non refundable deposit. The fact they can’t even try to work with you by offering just credit towards next hotel honestly seems stupid. I wish when you do price freeze they’d actually say on the screen it’s non-refundable. Because all they say is “deposit applied towards booking” and “if you don’t want to book no worries” but it’s not until you actually click in to a tiny link that says terms and conditions it mentions it’s non refundable. I think this is an extremely crappy thing to do because honestly not everyone will click there first. The fact they’ll make no exceptions at all and don’t help is ridiculous. On top of that the two hotels we’ve booked were honestly not that discounted and the room didn’t look like the pictures and we got accessible rooms each time even though we didn’t want one. It’s just a super frustrating company. I wish I liked it more but I refuse to support this company anymore since they just don’t want to help at all. more -
Price freeze system is predatory in its current state
Apr 28, 2022 By DatmonalisadoTheir price freeze system was recently changed to no longer apply towards the cost of your total booking, but rather act as a one time fee (separate to your booking) to guarantee a price freeze up to $100. This not made very clear upon purchase as someone who has interacted with the older version of price freeze, where it was in fact applied to the total cost of booking. I purchased the price freeze for $46 for my $390~ flight, then moments later fully purchased the flight as soon as I noticed that the price freeze was only valid for one day until I had to purchase my ticket or lose the freeze guarantee. Upon contacting customer service and communicating that this was an honest mistake caused by my confusion with the price freeze system. I was met with a response that this was their terms of service and that they wouldn’t discuss it any further. This is an example of stiff customer service, with zero adaptation to the facts of the case when resolving concerns. Had the facts of my situation indicated a malicious abuse of the system, I would understand, but when honest mistakes are made their should be room more adjustment, otherwise it looks predatory. more -
Use their calendar but NEVER GIVE THEM A DIME!
Dec 30, 2022 By GogurtgirlUpdate: my order number is 8SW8D27J73B4. I have been bounced to 5 representatives for the last 2 weeks, all telling me “we’re still trying to get ahold of our partners” when this issue has nothing to do with my hotel and was already told by my hotel you did not give them any funds for my cancelled room, info which took a 5 minute call to the hotel to receive. I wanted to change my hotel from 3 nights to 2 nights, clicked on “info on cancellation and changing reservation” the very next page was “ thank you. Your hotel has been canceled.” Literally. Two days before my reservation. No refund. I have read the reviews and they are all the same as me NO ONE EVER CONTACTS YOU BACK REGARDING YOUR ISSUE. Unless you pay them THREE DIFFERENT KINDS OF MICRO FEES. I mean the fees are insane. And after having to rebook the hotel still since it was an emergency, and obviously calling the hotel directly the second time, I realized the rates come out to the same. The calendar is cool, but they are absolute scam artist rip offs DONT GIVE THEM A DIME, you’re either overpaying in micro fees or putting your money at serious risk like consider it a zero refund policy always. more -
Useless carrot cash is a joke!
Oct 31, 2021 By C.MedleySo first off if you are searching for a hotel the area is way too big they need filters to keep it in the local that you want to search, it shouldn’t show options that are over an hour away, unless you broaden your search, that is very misleading! Second I had a hotel booked that was non-smoking which is a default, which I like, because unless you smoke no one should be in a Smokey room because gross! Anyway I got a room and it was supposed to be non-smoking and check im at 3p, the place offered smoking only…at the time of check in…I was tired so I wanted to check in so I said I would take it but I wasn’t happy because that’s not what I paid for so the manager declined the room! So when I went to get a refund because this was canceled by the hotel manager they told me it was non-refundable! I said yes it is, because I did not cancel it! After a intense chat, they fixed it and refunded the money but they didn’t want to…they tried to give me carrot cash for all the time that I waited for them to fix the issue…the carrot cash is useless! It was $10 it wouldn’t even apply to the next booking! Done keep your stupid carrot cash and hop on that! more -
Eh ..not happy
Mar 20, 2022 By kacey.schneiderI was looking at a flight to Vegas said it was going to drop … did the price lock. Shocker never dropped, went to purchased the lock price flight and it was no longer available. It gave similar flights picked one out that would work. Supposedly it was a first class ticket not the main cabin costing over $3500. I clearly was attempting to save money so I would have never chosen first class. Contacted hopper to explain I wanted that flight but main cabin. I would love to add the screenshot of the email stating that was indeed what I had price freeze on, main cabin. Next email they change the statement not acknowledging that again. There was no flexibility no refund. Not that that was bad enough but while waiting for them to answer my customer service email, prices for the main cabin went up another $100. So not only did I not get the price lock price I lost $128 deposit, and ended up paying $200 per ticket extra for the same flight…. Cool. Thanks hopper (sarcastic eye roll). To say I'm very upset is an understatement. I gave 2 because it is nice to compare cost to destinations at different times through different airline. Would never price freeze again more
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Community
DO NOT USE THIS SCAM
Jan 1, 2023 By Cindi WarblowDo not use these people to book your flight. The customer service It's not existent. They offer you discounts but when you go to check out they take them away. They guarantee predictability of pricing but when it changes they will not honor it. Just about everything they say is not sure. Save yourself the time and aggravation and book elsewhere. more -
Community
Worst mistake ever !
Dec 28, 2022 By Auburn BrooksThis company has no sympathy or empathy for anyone. They are only worried about getting money. I booked. Trip for a work event and then the next day I was laid off. I immediately called Hopper and updated them on the situation and they were not concerned at all. I didn’t even ask for a refund. I asked them if I could get a flight voucher for the amount of my flight to use for a future flight THROUGH THEM. basically they told me they would review my case and speak to a supervisor, but I never hes more -
Community
NEVER book with them! Research only
Dec 2, 2022 By Patrick CHopper has gone downhill VERY fast! Before Corona, I used to occasionally book with them and had NO issues. Now they try every way to cheat you out of your $! Bombarding you with hidden additional fees. If that weren't bad enough, they ALSO do not honor their website's promise of $0 change fees and "price freezes" just look at their 2022 BBB reviews! Bottom line, you can't trust ANY of their purchase claims, it's next to impossible to get anyone on the phone, and customer service is horrible! more -
Community
Deceiving advertising for baggage
Sep 20, 2022 By Vicky LuuOn the app when booking my flight, it was clearly mentioned that a carryon bag was included in the price. Once I book my flight and double check on the actual website of the airline , it is not included. I reach out to customer service and they keep saying that a checked bag is not included which I get , but I would expect for a carry on to be included since it was clearly stated when booking. Waste of my time and money. This was my first time booking and 100% will be my last. more -
Community
Car rental nightmare
Sep 1, 2022 By Cristin HillI rented a truck on my way to the airport for a vacation and when I landed and went to the rental agency it was not what I thought I rented, there was no recourse as hopper doesn’t grant refunds within 24 hours of rental (even if only rented a couple hours before). I tried chat support, online support, credit card disputes, all declined. I won’t rent anything through hopper again. Their terms are so broad and cover themselves from any eventuality that even if services aren’t rendered you pay. more -
Community
Cancelled Flight with NO HELP
Aug 10, 2022 By Dalena VuI booked a flight through Hopper and worse mistake of the year. I had to cancelled my initial flight since I got COVID so they refunded me through credits, which was fine. HOWEVER, I was charged to use the credit and now less than 2 weeks before our trip, the flights got cancelled. Hopper did not help us find new flights and we cannot rebook our whole vacation. Everything is non-refundable now and they only want to give me a PARTIAL credit. We are losing hundreds of dollars because of Hopper! more -
Community
Terrible experience
Jun 25, 2022 By Lauren GlanvilleMade a booking by mistake (because of the app) I immediately requested a cancellation and sent an e-mail informing that I had requested a cancellation and that given it was within 24 hours of the booking I hoped for a full refund. Hopper took over 48 hours to respond and told me that the app did not register the cancellation and that it was no longer their problem so to contact easyjet to work it out. Bad app, bad customer service and no accountability.. still have not had response. more -
Community
Hopper Lacks Integrity
Jun 9, 2022 By Michelle LukesI used Hopper to research flights which I double checked & saved before paying to freeze at the advertised price. When Hopper confirmed, the price was different & the flights were wrong. Customer service is non existent but a few minutes after I Tweeted, I got an email… The condescending agent just told me it was my mistake, sorry. I suspect this is a scam & they make money from un refundable fees you pay for flights you’re never going to purchase because the details are incorrect. BEWARE. more -
Community
Price Freeze. An utterly horrible scam.
Nov 23, 2021 By Ren IpeHorrible app. Price Freeze doesnt freeze crap. It told me flight price had doubled and my prize freeze capped at 128 dollars, and anything over is on me. THAT PART WAS NOT MENTIONED WHEN THEY OFFERED PRICE FREEZE. I am going to book directly from airlines, where they still have original price (WTF?!) and I'm out the $79 they took for price freeze. Scummiest type of business. DO NOT USE. more -
Community
Zero customer service
Oct 14, 2021 By Astri BirbachI am in the process of tryi