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HomeWAV

HomeWAV

HomeWAV, LLC

HomeWAV is a tool to allow those incarcerated to visit with families and friends

3.3 Ratings 5K+ Reviews 100K+ Downloads
Featured on Must-Have Apps to Communicate with Imprisoned Loved Ones

About HomeWAV

HomeWAV is a tool to allow those incarcerated to visit with families and friends
see more about HomeWAV

Ratings & Reviews

3.3
4.7K+ Ratings
  1. 5
  2. 4
  3. 3
  4. 2
  5. 1
  • Jul 31, 2020

    By Chrissy Coatsworth
    I have to restart my phone after every video vist or I can't see video calls. It also will say I am logged out after opening the app, thinking I am online so I can receive a video call. We then waste money with voice call to say get online. We have limited time due to the inmates one hour out a day. No other apps log me out like this. It also will take money when I cant see or hear my inmate talking. Money used should only begin when call actually begins.
    more
  • Impressed until yesterday Jan 25, 2020

    By K@H.
    Up until yesterday when my app updated I was super impressed with this app. It allowed my family and I to talk to my brother-in-law and we video called every day multiple times a day, but now that you guys have updated the app, it rings and it doesn’t allow me to answer him, I hit the answer button and it just continuously rings sometimes instead of answering at all. 20 minutes ago, I FINALLY, after countless missed calls and getting kicked out of the app multiple times got it to answer the video only for us to be kicked off our video for failed communication FOUR times so we just completely abandoned this app completely and I paid to have him call me instead of being able to video and actually see him like normal. Please fix the issues, I LOVED this app until these problems started occurring and it really is helpful for the inmates and their families to still be able to see each other face to face in the comfort of their own homes daily. I’ll give it three stars for now, before the issues occurred I would have given it five. I would love to keep using this daily if the issues get resolved so hopefully soon it will be back to running as good as it was before it updated!
    more
  • 3 1/2 stars Feb 25, 2020

    By Janadanielle1
    I have been using the app for about a month and a week and it’s been great in communicating back and fourth with my current boyfriend. UNTIL YESTERDAY. The inmate is able to send you a text message notifying you that they are online and would like to video chat. Once I go to open the app it sits on the home page and loads and loads and loads for about 15 minutes and never actually finishes loading. I have to close out the app and go back into the app only for it to sit and load and load and load some more. By that time it’s been 30 minutes and I never got to even video chat with my boyfriend. I am getting extremely frustrated with it. I have had to delete and re download the app SEVERAL times and even then.. It does the same thing. It needs to be fixed. It’s absolutely annoying and it’s frustrating to not be able to see or speak to your loved one all because the app won’t load. Myspace from 2006 loads faster than this app.
    more
  • Help- The App isn’t working like it used too! Jan 27, 2020

    By agamble88
    Up until the app updated Friday or Saturday it worked fine. I could talk to my family daily and be able to video as well. I wish there was a way to go back to the old version. I’ve google and searched and can’t find a way at all. Before, I could answer and have no problems with talking great signal and all. Now, the calls drop, it won’t let me answer, I keep having to log off and log back on in order to show availability. My family is saying they have to log off and log back on as well. It’s frustrating and even though society doesn’t care about an inmate their still human and if we in the free world are paying you to allow us to do this, when you’re taking the money and not providing the service it’s almost like you’re getting free money and we have to wait until Monday to report the issue. Not right and very disappointed. Please fix the bugs and issues going on with the app.
    more
  • It’s not bad Jul 9, 2018

    By usherpj
    I appreciate having the app to use to visit my son instead of going down to the local jail where visitation is only two days a week and you have to make an appointment and it takes 24 hours to get your appointment this way I can talk to him whenever I want yeah it freezes up sometimes yeah it does take my money but it doesn’t take me long to disconnect the call when it starts to freeze up then he can try to call me again and usually it will work just fine we can usually get a short video call in even with the freezing up but as long as I get to see my son‘s face and hear his voice even if it is freezing up I’m good with that for now yeah they have a few quirks to work out but I’m sure they will but I’m thankful for this app so I don’t have to deal with the stupid local jail
    more
  • Aug 2, 2020

    By cassie easter
    It sucks since the update was done on it. I can't see my husband half the time and it always has me restart my phone cause the camera won't work right. It also freezes alot I liked it a whole lot more before the update.... They need to fix it or I will go back to using and paying for phone calls before the update I loved it, it still had its glitches but I could always get a full 20 mins I've not had a full visit on the "new updated" version and it was cheaper than phone calls but not now
    more
  • What happened!?!?! Jul 24, 2020

    By chaotic_1
    So it was great for the first month or so, but suddenly it became frustratingly (and expensively) problematic. I log in, and within seconds it tells me I have to be logged in to use the app. I click ok and log in again, and again it says the same thing! When I did have enough time to receive a call from my incarcerated friend before the app told me I wasn’t logged in, we were able to start the call but then shortly into the call it booted me again! Truued again with same result. Therefore, so far, this glitchy app has cost me the price of the calls I attempted, but moreso I have nearly $50 of paid credit on here that o can’t even use, and a friend who has no way to use this system to communicate with me! If you want the burden of being the only way for families and friends to communicate visually with their incarcerated counterparts, you really need to be on top of fixing glitches and bugs as soon as they surface. It looks like someone else (May 19ty review) had the very same problem, and that was more than 2 months ago!! I hope this issue hasn’t gone unresolved for that long! Otherwise it is a fantastic concept, and has great potential as long as you can make it bug-free.
    more
  • Sep 10, 2020

    By Shawn Landau
    I've submitted my State Issued ID about 4x and everytime I do they tell me that it's unreadable. The photo is clear, focused and good quality yet for some reason they keep saying it's unreadable. Literally unbelievable.
    more
  • Terrible Mar 1, 2020

    By EM779
    I hesitantly downloaded this app in mid January, despite the very poor reviews then. Fortunately, I ran into almost no issues I’d read about, for 5 weeks. There was an update early on which made the picture distorted and was awful, however, it connected & I could see and still talk with my son and vice versa. For the last week we’ve attempted to connect multiple times a day and had only gotten it to work once. I’ve deleted & redownloaded multiple times, reset my phone, added the plugin, deleted & redownloaded that etc. I’m beyond infuriated that there’s money I’d added and we can’t even utilize it to communicate. With 4 weeks left, I’ll be attempting to get the rest of my money back and deleting all the app and info. I would definitely recommend NOT downloading. These issues should be fixed before an app is even released. They offer no explanation, no possible resolution. I had no idea about the plugin until I went to download the main app. I’ve already spent over $200 and it just keeps sucking up what’s left and doesn’t ever load. Stick with the phone calls offered through the facility your loved one is in.
    more
  • Sep 1, 2020

    By Stephanie Birmingham
    Choppy frequently blank screen expensive And if disconnected you still loose funds never any promotions and to add money with pay near me it's increments of 5$ plus the 2$ handling fee which all adds up to expensive however when it works properly it's a nice advantage to be able to see your loved ones
    more

No reviews available

  • It’s not bad Jul 9, 2018

    By usherpj
    I appreciate having the app to use to visit my son instead of going down to the local jail where visitation is only two days a week and you have to make an appointment and it takes 24 hours to get your appointment this way I can talk to him whenever I want yeah it freezes up sometimes yeah it does take my money but it doesn’t take me long to disconnect the call when it starts to freeze up then he can try to call me again and usually it will work just fine we can usually get a short video call in even with the freezing up but as long as I get to see my son‘s face and hear his voice even if it is freezing up I’m good with that for now yeah they have a few quirks to work out but I’m sure they will but I’m thankful for this app so I don’t have to deal with the stupid local jail
    more
  • Aug 11, 2020

    By Emma crafter tay
    My grandaughter and i really enjoyed having Homewav. It was very good to be able to talk to her dad and see him at the same time. We both looked forward to our calls. Loved it !
    more
  • Change the cost Jan 26, 2020

    By Brittany Nicole 21
    Why does it cost $4.50 for a 15 minute call that’s crazy and way to much fir 15 minutes. I would be okay if it was an hour. Think about lowering the cost or having longer video time. It takes up the money quick especially if you needed to obtain important information from your loved one. Other than that no issue. This look into adjusting these two for better.
    more
  • HomeWAV May 23, 2019

    By tinaz9870
    This app has been such a true blessing and I have never had such incredible customer service by anyone as I have from HomeWAV. I have got to talk to some very incredible people who are always very kind and understanding and go way above and beyond to help me. They truly care about their customers. Thank you so much Denise for helping me today you are a true blessing to those people out there struggling with not being with their loved ones!!!!
    more
  • Sep 2, 2020

    By Albert DrGonzo Lee
    Only pony in the race as far as being able to talk to your loved ones. Fair pricing. Sound quality leaves a little to be desired
    more
  • Jul 31, 2020

    By Chrissy Coatsworth
    I have to restart my phone after every video vist or I can't see video calls. It also will say I am logged out after opening the app, thinking I am online so I can receive a video call. We then waste money with voice call to say get online. We have limited time due to the inmates one hour out a day. No other apps log me out like this. It also will take money when I cant see or hear my inmate talking. Money used should only begin when call actually begins.
    more
  • Impressed until yesterday Jan 25, 2020

    By K@H.
    Up until yesterday when my app updated I was super impressed with this app. It allowed my family and I to talk to my brother-in-law and we video called every day multiple times a day, but now that you guys have updated the app, it rings and it doesn’t allow me to answer him, I hit the answer button and it just continuously rings sometimes instead of answering at all. 20 minutes ago, I FINALLY, after countless missed calls and getting kicked out of the app multiple times got it to answer the video only for us to be kicked off our video for failed communication FOUR times so we just completely abandoned this app completely and I paid to have him call me instead of being able to video and actually see him like normal. Please fix the issues, I LOVED this app until these problems started occurring and it really is helpful for the inmates and their families to still be able to see each other face to face in the comfort of their own homes daily. I’ll give it three stars for now, before the issues occurred I would have given it five. I would love to keep using this daily if the issues get resolved so hopefully soon it will be back to running as good as it was before it updated!
    more
  • 3 1/2 stars Feb 25, 2020

    By Janadanielle1
    I have been using the app for about a month and a week and it’s been great in communicating back and fourth with my current boyfriend. UNTIL YESTERDAY. The inmate is able to send you a text message notifying you that they are online and would like to video chat. Once I go to open the app it sits on the home page and loads and loads and loads for about 15 minutes and never actually finishes loading. I have to close out the app and go back into the app only for it to sit and load and load and load some more. By that time it’s been 30 minutes and I never got to even video chat with my boyfriend. I am getting extremely frustrated with it. I have had to delete and re download the app SEVERAL times and even then.. It does the same thing. It needs to be fixed. It’s absolutely annoying and it’s frustrating to not be able to see or speak to your loved one all because the app won’t load. Myspace from 2006 loads faster than this app.
    more
  • Help- The App isn’t working like it used too! Jan 27, 2020

    By agamble88
    Up until the app updated Friday or Saturday it worked fine. I could talk to my family daily and be able to video as well. I wish there was a way to go back to the old version. I’ve google and searched and can’t find a way at all. Before, I could answer and have no problems with talking great signal and all. Now, the calls drop, it won’t let me answer, I keep having to log off and log back on in order to show availability. My family is saying they have to log off and log back on as well. It’s frustrating and even though society doesn’t care about an inmate their still human and if we in the free world are paying you to allow us to do this, when you’re taking the money and not providing the service it’s almost like you’re getting free money and we have to wait until Monday to report the issue. Not right and very disappointed. Please fix the bugs and issues going on with the app.
    more
  • Aug 17, 2020

    By Justin Hayes
    Great way to communicate with inmates only suggestion is to have a monthly discounted plan with unlimited video visits (3 a day) like securas (homeWAV is better in every other aspect).
    more
  • What happened!?!?! Jul 24, 2020

    By chaotic_1
    So it was great for the first month or so, but suddenly it became frustratingly (and expensively) problematic. I log in, and within seconds it tells me I have to be logged in to use the app. I click ok and log in again, and again it says the same thing! When I did have enough time to receive a call from my incarcerated friend before the app told me I wasn’t logged in, we were able to start the call but then shortly into the call it booted me again! Truued again with same result. Therefore, so far, this glitchy app has cost me the price of the calls I attempted, but moreso I have nearly $50 of paid credit on here that o can’t even use, and a friend who has no way to use this system to communicate with me! If you want the burden of being the only way for families and friends to communicate visually with their incarcerated counterparts, you really need to be on top of fixing glitches and bugs as soon as they surface. It looks like someone else (May 19ty review) had the very same problem, and that was more than 2 months ago!! I hope this issue hasn’t gone unresolved for that long! Otherwise it is a fantastic concept, and has great potential as long as you can make it bug-free.
    more
  • Sep 1, 2020

    By Stephanie Birmingham
    Choppy frequently blank screen expensive And if disconnected you still loose funds never any promotions and to add money with pay near me it's increments of 5$ plus the 2$ handling fee which all adds up to expensive however when it works properly it's a nice advantage to be able to see your loved ones
    more
  • Aug 20, 2020

    By Bratt Hefner
    this app has really started to become a waste of money videos rarely come threw the inmates have to call several times freezes alot i have hardly got to see my husband only reason i even pay is so he can see me even though we cant him helps his time at least lots of bugs and glitches
    more
  • The update made it impossible to use Feb 25, 2020

    By SLynn789
    I’ve been using this app since 10/20 and the update in January made it work great. It was such a relief to be able to see each other. More importantly so my son can see his father daily. I’ve spent a lot of money with app and it’s extremely frustrating that the newest update 3 days ago just made it completely impossible to talk to each other. It takes 20 minutes plus for it even able to refresh to then sign me out of the app. It erased all my information I had saved. When we finally got to use the app it cut the video because call failed out of no where. Please fix this problem. Using this app is so important for our family.
    more
  • Annoyed to the Mthfckn MAX Feb 27, 2020

    By 😐😡💯
    This app has the most going on it’s great to talk to loved ones but at the same time it has entirely too many unnecessary updates!!! I’m an beyond tired of closing the app and opening it back up and closing it down and uninstalling it and downloading it to continue to load for a entire B.C period and for it to not open up at all. Inmate can request the call but I can’t sign on to see or talk to him and then the system will crash. Out of all this money I’m spending I feel like this should be a perfectly working app being that they are putting it in jails and for it to still not work properly. FIX THIS APP ASAP OR I PLAN TO UNINSTALL IT PERMANENTLY!!!
    more
  • Aug 2, 2020

    By cassie easter
    It sucks since the update was done on it. I can't see my husband half the time and it always has me restart my phone cause the camera won't work right. It also freezes alot I liked it a whole lot more before the update.... They need to fix it or I will go back to using and paying for phone calls before the update I loved it, it still had its glitches but I could always get a full 20 mins I've not had a full visit on the "new updated" version and it was cheaper than phone calls but not now
    more
  • Sep 10, 2020

    By Shawn Landau
    I've submitted my State Issued ID about 4x and everytime I do they tell me that it's unreadable. The photo is clear, focused and good quality yet for some reason they keep saying it's unreadable. Literally unbelievable.
    more
  • Terrible Mar 1, 2020

    By EM779
    I hesitantly downloaded this app in mid January, despite the very poor reviews then. Fortunately, I ran into almost no issues I’d read about, for 5 weeks. There was an update early on which made the picture distorted and was awful, however, it connected & I could see and still talk with my son and vice versa. For the last week we’ve attempted to connect multiple times a day and had only gotten it to work once. I’ve deleted & redownloaded multiple times, reset my phone, added the plugin, deleted & redownloaded that etc. I’m beyond infuriated that there’s money I’d added and we can’t even utilize it to communicate. With 4 weeks left, I’ll be attempting to get the rest of my money back and deleting all the app and info. I would definitely recommend NOT downloading. These issues should be fixed before an app is even released. They offer no explanation, no possible resolution. I had no idea about the plugin until I went to download the main app. I’ve already spent over $200 and it just keeps sucking up what’s left and doesn’t ever load. Stick with the phone calls offered through the facility your loved one is in.
    more
  • Terrible May 28, 2020

    By hellishgal
    Let me just start out by saying HomeWAV is probably one of the worst FaceTime apps there is! If I could give negative stars I would give a thousand. It feeds off the fact that there is no other way to talk to your loved one beside this awful app. It’s a terrible money scheme that uses horrible quality. HomeWAV is the only app I am able to use in order to talk to my family member yes it’s helpful but I wanna see the one I love in person I wanna touch there hand this video company has completely destroyed conjugal visits. The old HomeWAV was a little better but then it updated and now constantly cuts out and says “error” and then logs me out, the audio is scratchy, there’s this new user agreement that keeps popping up no matter how many times I’ve pressed agree on it every time I enter the app it just pops up again. This app is awful and I hate that anyone is actually forced to download this terrible app! These little things that are so easy to fix would help a ton just go back to before the update so I can atleast have a phone call without it getting blurry (and my internet connection is fine before you ask!)
    more
  • Aug 9, 2020

    By Cathy Ayers
    Was so excited when first saw this app--no more. Did everything they ask and can't get through. Just glad I didn't put lots of money on account. Great idea but take advantage of people cause of Covid 19.
    more

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