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HomeWAV

HomeWAV

HomeWAV, LLC

HomeWAV is a tool to allow those incarcerated to visit with families and friends

3.2 Ratings 5K+ Reviews 100K+ Downloads
Featured on Must-Have Apps to Communicate with Imprisoned Loved Ones

About HomeWAV

HomeWAV is a tool to allow those incarcerated to visit with families and friends
see more about HomeWAV

Ratings & Reviews

3.2
5.2K+ Ratings
  1. 5
    40+%
  2. 4
    11+%
  3. 3
    10+%
  4. 2
    7+%
  5. 1
    31+%
  • Nov 17, 2020

    By Faith Wilson
    Video freezes up far too often or the audio is choppy and poor. I do however love the fact I can see my husband being so many hundreds of miles away from him right now. That's a plus.
    more
  • Impressed until yesterday Jan 25, 2020

    By K@H.
    Up until yesterday when my app updated I was super impressed with this app. It allowed my family and I to talk to my brother-in-law and we video called every day multiple times a day, but now that you guys have updated the app, it rings and it doesn’t allow me to answer him, I hit the answer button and it just continuously rings sometimes instead of answering at all. 20 minutes ago, I FINALLY, after countless missed calls and getting kicked out of the app multiple times got it to answer the video only for us to be kicked off our video for failed communication FOUR times so we just completely abandoned this app completely and I paid to have him call me instead of being able to video and actually see him like normal. Please fix the issues, I LOVED this app until these problems started occurring and it really is helpful for the inmates and their families to still be able to see each other face to face in the comfort of their own homes daily. I’ll give it three stars for now, before the issues occurred I would have given it five. I would love to keep using this daily if the issues get resolved so hopefully soon it will be back to running as good as it was before it updated!
    more
  • Nov 25, 2020

    By Dorothy Collins
    When he gets online it notifies me with a beep and I automatically go to the app, but he says he has to wait til he sees a green light but on my end it is green with a green online, but most of the time we have to wait until another time cause he doesn't see the green light Not sure what the problem is My other son did some things to it so hopefully that took care of it, thank you Just now seeing this!!
    more
  • Nov 18, 2020

    By John Fansler
    Very good app.to stay in touch with friends family who are incarcerated.. very thankful for this app I have a loved 1 who has been in for 5 months we get to talk n text every day still just wish we could video chat or send pictures
    more
  • 3 1/2 stars Feb 25, 2020

    By Janadanielle1
    I have been using the app for about a month and a week and it’s been great in communicating back and fourth with my current boyfriend. UNTIL YESTERDAY. The inmate is able to send you a text message notifying you that they are online and would like to video chat. Once I go to open the app it sits on the home page and loads and loads and loads for about 15 minutes and never actually finishes loading. I have to close out the app and go back into the app only for it to sit and load and load and load some more. By that time it’s been 30 minutes and I never got to even video chat with my boyfriend. I am getting extremely frustrated with it. I have had to delete and re download the app SEVERAL times and even then.. It does the same thing. It needs to be fixed. It’s absolutely annoying and it’s frustrating to not be able to see or speak to your loved one all because the app won’t load. Myspace from 2006 loads faster than this app.
    more
  • Disappointed with the update! May 19, 2020

    By bellahelmy
    I loved the app until the last update just a few days ago. I was able to see and hear the audio clearly, it lagged here and there but I wasn’t about to complain when I finally had the opportunity to see and talk to someone in jail over an app! After the update, I am no longer even able to stay logged in! It logs me out and has me unable to get any calls or notifications anymore and so I can’t even have a conversation anymore with the person I’m tryna talk to! EVERY time I gotta log back in. And every time it shows me the terms and conditions and I gotta confirm and accept it and then log back in again. That’s just insane. And a complete waste of an app that provides this service. I’m seriously fed up after a week almost of not even being able to talk to the person I’m tryna talk to! It really messes up with your emotions as this is never gonna be easy to deal with or easy to talk with a loved one that’s an inmate. So that whole oh-we-almost-have-it-working-and-up-again then it doesn’t work and you can’t see or talk to them, is a realllllllly messed up feeling that this app’s purpose should be to avoid from happening and help demolish entirely, and instead, connect you to the person instead of play with your emotions hot n cold like that! Please fix that! It was great otherwise BEFORE the update.
    more
  • What happened!?!?! Jul 24, 2020

    By chaotic_1
    So it was great for the first month or so, but suddenly it became frustratingly (and expensively) problematic. I log in, and within seconds it tells me I have to be logged in to use the app. I click ok and log in again, and again it says the same thing! When I did have enough time to receive a call from my incarcerated friend before the app told me I wasn’t logged in, we were able to start the call but then shortly into the call it booted me again! Truued again with same result. Therefore, so far, this glitchy app has cost me the price of the calls I attempted, but moreso I have nearly $50 of paid credit on here that o can’t even use, and a friend who has no way to use this system to communicate with me! If you want the burden of being the only way for families and friends to communicate visually with their incarcerated counterparts, you really need to be on top of fixing glitches and bugs as soon as they surface. It looks like someone else (May 19ty review) had the very same problem, and that was more than 2 months ago!! I hope this issue hasn’t gone unresolved for that long! Otherwise it is a fantastic concept, and has great potential as long as you can make it bug-free.
    more
  • Terrible Mar 1, 2020

    By EM779
    I hesitantly downloaded this app in mid January, despite the very poor reviews then. Fortunately, I ran into almost no issues I’d read about, for 5 weeks. There was an update early on which made the picture distorted and was awful, however, it connected & I could see and still talk with my son and vice versa. For the last week we’ve attempted to connect multiple times a day and had only gotten it to work once. I’ve deleted & redownloaded multiple times, reset my phone, added the plugin, deleted & redownloaded that etc. I’m beyond infuriated that there’s money I’d added and we can’t even utilize it to communicate. With 4 weeks left, I’ll be attempting to get the rest of my money back and deleting all the app and info. I would definitely recommend NOT downloading. These issues should be fixed before an app is even released. They offer no explanation, no possible resolution. I had no idea about the plugin until I went to download the main app. I’ve already spent over $200 and it just keeps sucking up what’s left and doesn’t ever load. Stick with the phone calls offered through the facility your loved one is in.
    more
  • Nov 17, 2020

    By Iris Harris
    After the update it is not allowing any calls to come through as before. Then when I go to log out it will not allow me to do so freezing up any other device I try to use.
    more
  • Terrible May 28, 2020

    By hellishgal
    Let me just start out by saying HomeWAV is probably one of the worst FaceTime apps there is! If I could give negative stars I would give a thousand. It feeds off the fact that there is no other way to talk to your loved one beside this awful app. It’s a terrible money scheme that uses horrible quality. HomeWAV is the only app I am able to use in order to talk to my family member yes it’s helpful but I wanna see the one I love in person I wanna touch there hand this video company has completely destroyed conjugal visits. The old HomeWAV was a little better but then it updated and now constantly cuts out and says “error” and then logs me out, the audio is scratchy, there’s this new user agreement that keeps popping up no matter how many times I’ve pressed agree on it every time I enter the app it just pops up again. This app is awful and I hate that anyone is actually forced to download this terrible app! These little things that are so easy to fix would help a ton just go back to before the update so I can atleast have a phone call without it getting blurry (and my internet connection is fine before you ask!)
    more

No reviews available

  • Nov 18, 2020

    By John Fansler
    Very good app.to stay in touch with friends family who are incarcerated.. very thankful for this app I have a loved 1 who has been in for 5 months we get to talk n text every day still just wish we could video chat or send pictures
    more
  • It’s not bad Jul 9, 2018

    By usherpj
    I appreciate having the app to use to visit my son instead of going down to the local jail where visitation is only two days a week and you have to make an appointment and it takes 24 hours to get your appointment this way I can talk to him whenever I want yeah it freezes up sometimes yeah it does take my money but it doesn’t take me long to disconnect the call when it starts to freeze up then he can try to call me again and usually it will work just fine we can usually get a short video call in even with the freezing up but as long as I get to see my son‘s face and hear his voice even if it is freezing up I’m good with that for now yeah they have a few quirks to work out but I’m sure they will but I’m thankful for this app so I don’t have to deal with the stupid local jail
    more
  • Nov 18, 2020

    By Jack Bryant
    Didnt freeze up...great reception and clear view.
    more
  • Change the cost Jan 26, 2020

    By Brittany Nicole 21
    Why does it cost $4.50 for a 15 minute call that’s crazy and way to much fir 15 minutes. I would be okay if it was an hour. Think about lowering the cost or having longer video time. It takes up the money quick especially if you needed to obtain important information from your loved one. Other than that no issue. This look into adjusting these two for better.
    more
  • HomeWAV May 23, 2019

    By tinaz9870
    This app has been such a true blessing and I have never had such incredible customer service by anyone as I have from HomeWAV. I have got to talk to some very incredible people who are always very kind and understanding and go way above and beyond to help me. They truly care about their customers. Thank you so much Denise for helping me today you are a true blessing to those people out there struggling with not being with their loved ones!!!!
    more
  • Nov 18, 2020

    By Candy Jordan
    I don't have a lot of complaints, the update isn't working well, I am just very blessed that I get to speak with my loved one and see his face. Would you have some issues with the video freezing and the audio being choppy at times. But overall I'm very glad that you have this for us to be able use.
    more
  • Nov 18, 2020

    By Becky Wallis
    Thankful to be able to see my husband!! It freezes every once in a while or crashes on their end... but all of that is worth the moments I do get to see or hear from him.
    more
  • Nov 17, 2020

    By Faith Wilson
    Video freezes up far too often or the audio is choppy and poor. I do however love the fact I can see my husband being so many hundreds of miles away from him right now. That's a plus.
    more
  • Impressed until yesterday Jan 25, 2020

    By K@H.
    Up until yesterday when my app updated I was super impressed with this app. It allowed my family and I to talk to my brother-in-law and we video called every day multiple times a day, but now that you guys have updated the app, it rings and it doesn’t allow me to answer him, I hit the answer button and it just continuously rings sometimes instead of answering at all. 20 minutes ago, I FINALLY, after countless missed calls and getting kicked out of the app multiple times got it to answer the video only for us to be kicked off our video for failed communication FOUR times so we just completely abandoned this app completely and I paid to have him call me instead of being able to video and actually see him like normal. Please fix the issues, I LOVED this app until these problems started occurring and it really is helpful for the inmates and their families to still be able to see each other face to face in the comfort of their own homes daily. I’ll give it three stars for now, before the issues occurred I would have given it five. I would love to keep using this daily if the issues get resolved so hopefully soon it will be back to running as good as it was before it updated!
    more
  • Nov 25, 2020

    By Dorothy Collins
    When he gets online it notifies me with a beep and I automatically go to the app, but he says he has to wait til he sees a green light but on my end it is green with a green online, but most of the time we have to wait until another time cause he doesn't see the green light Not sure what the problem is My other son did some things to it so hopefully that took care of it, thank you Just now seeing this!!
    more
  • 3 1/2 stars Feb 25, 2020

    By Janadanielle1
    I have been using the app for about a month and a week and it’s been great in communicating back and fourth with my current boyfriend. UNTIL YESTERDAY. The inmate is able to send you a text message notifying you that they are online and would like to video chat. Once I go to open the app it sits on the home page and loads and loads and loads for about 15 minutes and never actually finishes loading. I have to close out the app and go back into the app only for it to sit and load and load and load some more. By that time it’s been 30 minutes and I never got to even video chat with my boyfriend. I am getting extremely frustrated with it. I have had to delete and re download the app SEVERAL times and even then.. It does the same thing. It needs to be fixed. It’s absolutely annoying and it’s frustrating to not be able to see or speak to your loved one all because the app won’t load. Myspace from 2006 loads faster than this app.
    more
  • Help- The App isn’t working like it used too! Jan 27, 2020

    By agamble88
    Up until the app updated Friday or Saturday it worked fine. I could talk to my family daily and be able to video as well. I wish there was a way to go back to the old version. I’ve google and searched and can’t find a way at all. Before, I could answer and have no problems with talking great signal and all. Now, the calls drop, it won’t let me answer, I keep having to log off and log back on in order to show availability. My family is saying they have to log off and log back on as well. It’s frustrating and even though society doesn’t care about an inmate their still human and if we in the free world are paying you to allow us to do this, when you’re taking the money and not providing the service it’s almost like you’re getting free money and we have to wait until Monday to report the issue. Not right and very disappointed. Please fix the bugs and issues going on with the app.
    more
  • Disappointed with the update! May 19, 2020

    By bellahelmy
    I loved the app until the last update just a few days ago. I was able to see and hear the audio clearly, it lagged here and there but I wasn’t about to complain when I finally had the opportunity to see and talk to someone in jail over an app! After the update, I am no longer even able to stay logged in! It logs me out and has me unable to get any calls or notifications anymore and so I can’t even have a conversation anymore with the person I’m tryna talk to! EVERY time I gotta log back in. And every time it shows me the terms and conditions and I gotta confirm and accept it and then log back in again. That’s just insane. And a complete waste of an app that provides this service. I’m seriously fed up after a week almost of not even being able to talk to the person I’m tryna talk to! It really messes up with your emotions as this is never gonna be easy to deal with or easy to talk with a loved one that’s an inmate. So that whole oh-we-almost-have-it-working-and-up-again then it doesn’t work and you can’t see or talk to them, is a realllllllly messed up feeling that this app’s purpose should be to avoid from happening and help demolish entirely, and instead, connect you to the person instead of play with your emotions hot n cold like that! Please fix that! It was great otherwise BEFORE the update.
    more
  • What happened!?!?! Jul 24, 2020

    By chaotic_1
    So it was great for the first month or so, but suddenly it became frustratingly (and expensively) problematic. I log in, and within seconds it tells me I have to be logged in to use the app. I click ok and log in again, and again it says the same thing! When I did have enough time to receive a call from my incarcerated friend before the app told me I wasn’t logged in, we were able to start the call but then shortly into the call it booted me again! Truued again with same result. Therefore, so far, this glitchy app has cost me the price of the calls I attempted, but moreso I have nearly $50 of paid credit on here that o can’t even use, and a friend who has no way to use this system to communicate with me! If you want the burden of being the only way for families and friends to communicate visually with their incarcerated counterparts, you really need to be on top of fixing glitches and bugs as soon as they surface. It looks like someone else (May 19ty review) had the very same problem, and that was more than 2 months ago!! I hope this issue hasn’t gone unresolved for that long! Otherwise it is a fantastic concept, and has great potential as long as you can make it bug-free.
    more
  • The update made it impossible to use Feb 25, 2020

    By SLynn789
    I’ve been using this app since 10/20 and the update in January made it work great. It was such a relief to be able to see each other. More importantly so my son can see his father daily. I’ve spent a lot of money with app and it’s extremely frustrating that the newest update 3 days ago just made it completely impossible to talk to each other. It takes 20 minutes plus for it even able to refresh to then sign me out of the app. It erased all my information I had saved. When we finally got to use the app it cut the video because call failed out of no where. Please fix this problem. Using this app is so important for our family.
    more
  • Annoyed to the Mthfckn MAX Feb 27, 2020

    By 😐😡💯
    This app has the most going on it’s great to talk to loved ones but at the same time it has entirely too many unnecessary updates!!! I’m an beyond tired of closing the app and opening it back up and closing it down and uninstalling it and downloading it to continue to load for a entire B.C period and for it to not open up at all. Inmate can request the call but I can’t sign on to see or talk to him and then the system will crash. Out of all this money I’m spending I feel like this should be a perfectly working app being that they are putting it in jails and for it to still not work properly. FIX THIS APP ASAP OR I PLAN TO UNINSTALL IT PERMANENTLY!!!
    more
  • What happened?!?! Apr 1, 2020

    By Randomm21
    This was such a great app until it started messing up today!! Like it was really cool to be able to talk and message, video call while a loved one was incarcerated but you need to have a way to fix everything because this is the only communication we have so if the app messes up it can be taken the wrong way like they might think we’re ignoring them or something so this needs to be looked in to. Everything was going perfectly until today and idk why because there wasn’t an update today or anything it just started messing up.
    more
  • Terrible Mar 1, 2020

    By EM779
    I hesitantly downloaded this app in mid January, despite the very poor reviews then. Fortunately, I ran into almost no issues I’d read about, for 5 weeks. There was an update early on which made the picture distorted and was awful, however, it connected & I could see and still talk with my son and vice versa. For the last week we’ve attempted to connect multiple times a day and had only gotten it to work once. I’ve deleted & redownloaded multiple times, reset my phone, added the plugin, deleted & redownloaded that etc. I’m beyond infuriated that there’s money I’d added and we can’t even utilize it to communicate. With 4 weeks left, I’ll be attempting to get the rest of my money back and deleting all the app and info. I would definitely recommend NOT downloading. These issues should be fixed before an app is even released. They offer no explanation, no possible resolution. I had no idea about the plugin until I went to download the main app. I’ve already spent over $200 and it just keeps sucking up what’s left and doesn’t ever load. Stick with the phone calls offered through the facility your loved one is in.
    more
  • Nov 17, 2020

    By Iris Harris
    After the update it is not allowing any calls to come through as before. Then when I go to log out it will not allow me to do so freezing up any other device I try to use.
    more
  • Terrible May 28, 2020

    By hellishgal
    Let me just start out by saying HomeWAV is probably one of the worst FaceTime apps there is! If I could give negative stars I would give a thousand. It feeds off the fact that there is no other way to talk to your loved one beside this awful app. It’s a terrible money scheme that uses horrible quality. HomeWAV is the only app I am able to use in order to talk to my family member yes it’s helpful but I wanna see the one I love in person I wanna touch there hand this video company has completely destroyed conjugal visits. The old HomeWAV was a little better but then it updated and now constantly cuts out and says “error” and then logs me out, the audio is scratchy, there’s this new user agreement that keeps popping up no matter how many times I’ve pressed agree on it every time I enter the app it just pops up again. This app is awful and I hate that anyone is actually forced to download this terrible app! These little things that are so easy to fix would help a ton just go back to before the update so I can atleast have a phone call without it getting blurry (and my internet connection is fine before you ask!)
    more
  • Poor Overall Dec 28, 2019

    By JoeinAK
    If this were a competition I imagine the developers would strive to improved he app but you have no choice if you want to see them while you talk. Like most things these days the developers/ designers never use or try their creations. Most of the time the video freezes. Sometimes the call will drop. You need to log in continuously. What’s with the app not remembering my user name this is one of the most basic things a app should be able to handle. You can only use it in one orientation, if you flip your device over the app isn’t even aware, another basic function this app is unable to do. Money wise they must be sons of politicians or big businesses reaching into our pockets and grabbing as much $$$$$$ as possible. I would give it zero stars but it won’t let me do that. After reading other reviews it’s oblivious the developers don’t give a #@$& about their work. I’m out.
    more
  • Only use out of necessity Oct 29, 2020

    By KimeHow12
    If I had other means of talking to my inmate face to face, I would use it. Unfortunately, HomeWAV is the only service at his facility, so it’s the app I have to use. The sound and video CONSTANTLY lag. Our conversations suddenly end because the app crashes. I get charged for minutes that run by even when there’s no video or sound. Besides the horrible user interface, it’s obnoxiously expensive. $6 for 20 minutes is absolutely ridiculous. That’s not even including the processing fee ($2 every time you add money to your account), or the refund fee ($7 if you want your money back). This app stinks. And if you’re using it, your life probably already has enough struggles as it is, considering you’re trying to communicate with an inmate. I’m sorry for everyone who has to use this forsaken app.
    more

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