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HMSA's Online Care

HMSA's Online Care

American Well

HMSA's Online Care mobile app lets you see doctors 24/7. Log in to get started.

4.8 Ratings 4K+ Reviews 10K+ Downloads

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About HMSA's Online Care

HMSA's Online Care mobile app lets you see doctors 24/7. Log in to get started.
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Ratings & Reviews

4.8
4.0K+ Ratings
  1. 5
    86+%
  2. 4
    9+%
  3. 3
    2+%
  4. 2
    1+%
  5. 1
    1+%
Write a Review
  • Very helpful with an annoying flaw that persists in 2020 Feb 10, 2020

    By Ntakazana
    Early response: Am happy about receiving medical assistance without having to leave home. Occasional technical glitches. Not the best in informing users of updates that change the interface from an already-existing patient's perspective. I guess they depend on service providers (doctors) to inform patients of changes, but they, in turn, aren't kept informed either. 2019: Changed my rating from four to five but there is a major flaw with their survey form at the end of each session: NONE of the options they provide are a real choice for me so I totally resent having to “fake” an answer as my doctor is NOT available for me to see in person and I don’t need emergency care, etc!! So fix your survey form! 2020: A year later: no one seems to pay attention to suggestions that are more about the survey than the app itself: but the SURVEY is a crucial part of the feedback loop! If I’m forced into saying “I’d do NOTHING” it is not the same as my needing to see a provider who is NOT my doctor in Honolulu- nor is my case an “emergency “ so that option is moot in a therapy session. I depend on seeing my therapist but have no viable alternatives to respond within the app you have created!
    more
  • Jan 26, 2021

    By Lisa Harkins
    Convenient and helpful during this time of limited interactions in person. I Love my therapist she's really great help and it enables me to see her weekly.
  • I I have more access to specialists despite geographic isolation Aug 15, 2018

    By Maryruth in Hilo
    HMSA Online allows me to connect with and keep appointments with professionals during the times that work for me, and from the convenience of my own space (wherever I happen to be in the islands, as long as my hotspot is working or I otherwise have internet. I really appreciate the flexibility this APP affords. Yes, there are some glitches in the system that sometimes interrupt the feed or drop the call, but the system often reconnects me by itself. And if that doesn’t happen, my provider simply sends me a new invitation for "60 seconds from now" and we reconnect by stating another session (but still billed as one session, I'm not asked for another copay.) I really appreciate the ability to schedule with whom I want, whether or not they and/or I happen to be on the Big Island on any particular day. As long as the provider is licensed in Hawaii (and and providing services thru HMSA Online,) I can have an appointment with them without actually leaving home (or flying to another island) to go to their office. It saves us both time, saves me money, and gives me much more access (and to different specialists) than I would normally have living on the Big Island.
    more
  • Love this APP! Jun 5, 2019

    By DeidreKira
    Thanks to the HMSA Online APP I got to keep on seeing my regular psychologist that I’ve been seeing for years. When my psychologist moved to Virginia a few years back, I was worried I would have to find a new doctor. I was not looking forward to that, because the doctor I was seeing for years, is a very good psychologist, & I really felt comfortable with him. But thanks to the HMSA Online APP, I am able to keep seeing my psychologist, even if he lives in Virginia, & I live here in Hawaii. I see him every week, just like if he was still here in Hawaii. And the great thing about this is, I don’t have to drive anywhere, find a parking, walk & wait for the elevator. I just relax in the comfort of my bedroom, & when it’s my appointment time, I click on the APP, go through the process of logging in, then visit with my doctor (face to face), just like if I were visiting with him in person! Thanks HMSA Online for this great APP, & for not making me have to give up a excellent doctor (Dr. Edward Bieda)!
    more
  • Jan 26, 2021

    By Gail Robbins
    It takes forever to get on and 50% of the time it doesn't work correctly and end up having to use another app.
  • Dec 1, 2020

    By Kinder Evanoff
    It is very difficult to switch between patient s. You have to go all the way out and come back in. We only see one doctor. Why doesn't that doctor come up as the first choice? Why do I have to search each time for that doctor?
  • Available does not mean available Aug 22, 2020

    By CKaneshiro
    The first two available doctors I chose, rejected me because they were only accepting established patients. The app should say available only to established patients, so you don’t have to try multiple doctors then wait to be seen for nothing. I tried the next available doctor. The third available doctor that I tried, the app said I was the next patient to be seen. It indicated that I had a short wait. I waited over an hour and a half. I decided something must have gone wrong. I canceled the visit. I selected the next available doctor again. I got a good doctor quickly the fourth try, but she was in Maui. Her advice was good. I appreciated her help, but I live on Oahu so there is no chance of a physical visit. If the advice does not help, I will have to see another doctor for a physical visit.
    more
  • Cannot Contact Doctor Aug 13, 2018

    By I'mSo(Not)Sexy
    I’ve only used this app once and was already let down. I called in and spoke to a doctor. Over the phone he prescribed me Amoxicillin and ear drops (on the form that was written during the visit, Amoxicillin is listed). I gave him the pharmacy and everything, but when I called in to the pharmacy to switch the pickup location, they said that the Amoxicillin was never sent in. HMSA Customer Service is unavailable, I cannot send a message to the doctor because he is not listed in my contacts on the app even though I just spoke to him yesterday, the doctor is in California so they aren’t answering either. I’m sitting here with my symptoms getting worse trying to figure out where my antibiotics are and no one can even help me.
    more
  • Jun 28, 2020

    By Brenda Velasco
    On screen instructions are easy to follow. However, reconnection into a session with the doctor is terrible. I've tried logging out and logging back in but doesn't seem to reconnect. Even after physically going into the doctor's office, they couldn't figure out why and they ruled out that the internet connection is not the issue. I also tried on another phone in which, the initial attempt worked but due to audio issues, the doctor had to end the session but again, couldn't reconnect.
    more
  • Oct 8, 2018

    By Nykol West
    This app does not function that great. The abrupt ending is irritating at least. The least this app could do is count down the last minute in seconds so you're not abruptly cut off in the middle of a sentence. And if you're lucky it'll function correctly through your appointment
    more
  1. The care you need, when you need it! Get real-time help from a physician, specialist or other health care provider on your mobile phone or tablet
  2. Online doctors available 24/7, 365 days a year, plus special therapists of your choice
  3. Connect with a Hawaii-licensed, HMSA-credentialed provider anytime, anywhere

Reviewed by Kaylin on January 8, 2019

  • Very helpful with an annoying flaw that persists in 2020 Feb 10, 2020

    By Ntakazana
    Early response: Am happy about receiving medical assistance without having to leave home. Occasional technical glitches. Not the best in informing users of updates that change the interface from an already-existing patient's perspective. I guess they depend on service providers (doctors) to inform patients of changes, but they, in turn, aren't kept informed either. 2019: Changed my rating from four to five but there is a major flaw with their survey form at the end of each session: NONE of the options they provide are a real choice for me so I totally resent having to “fake” an answer as my doctor is NOT available for me to see in person and I don’t need emergency care, etc!! So fix your survey form! 2020: A year later: no one seems to pay attention to suggestions that are more about the survey than the app itself: but the SURVEY is a crucial part of the feedback loop! If I’m forced into saying “I’d do NOTHING” it is not the same as my needing to see a provider who is NOT my doctor in Honolulu- nor is my case an “emergency “ so that option is moot in a therapy session. I depend on seeing my therapist but have no viable alternatives to respond within the app you have created!
    more
  • Jan 26, 2021

    By Lisa Harkins
    Convenient and helpful during this time of limited interactions in person. I Love my therapist she's really great help and it enables me to see her weekly.
  • I I have more access to specialists despite geographic isolation Aug 15, 2018

    By Maryruth in Hilo
    HMSA Online allows me to connect with and keep appointments with professionals during the times that work for me, and from the convenience of my own space (wherever I happen to be in the islands, as long as my hotspot is working or I otherwise have internet. I really appreciate the flexibility this APP affords. Yes, there are some glitches in the system that sometimes interrupt the feed or drop the call, but the system often reconnects me by itself. And if that doesn’t happen, my provider simply sends me a new invitation for "60 seconds from now" and we reconnect by stating another session (but still billed as one session, I'm not asked for another copay.) I really appreciate the ability to schedule with whom I want, whether or not they and/or I happen to be on the Big Island on any particular day. As long as the provider is licensed in Hawaii (and and providing services thru HMSA Online,) I can have an appointment with them without actually leaving home (or flying to another island) to go to their office. It saves us both time, saves me money, and gives me much more access (and to different specialists) than I would normally have living on the Big Island.
    more
  • Love this APP! Jun 5, 2019

    By DeidreKira
    Thanks to the HMSA Online APP I got to keep on seeing my regular psychologist that I’ve been seeing for years. When my psychologist moved to Virginia a few years back, I was worried I would have to find a new doctor. I was not looking forward to that, because the doctor I was seeing for years, is a very good psychologist, & I really felt comfortable with him. But thanks to the HMSA Online APP, I am able to keep seeing my psychologist, even if he lives in Virginia, & I live here in Hawaii. I see him every week, just like if he was still here in Hawaii. And the great thing about this is, I don’t have to drive anywhere, find a parking, walk & wait for the elevator. I just relax in the comfort of my bedroom, & when it’s my appointment time, I click on the APP, go through the process of logging in, then visit with my doctor (face to face), just like if I were visiting with him in person! Thanks HMSA Online for this great APP, & for not making me have to give up a excellent doctor (Dr. Edward Bieda)!
    more
  • Works Well May 4, 2020

    By CMorOcean
    I’ve used this system for years. Great to see someone to ask for care instead of going to an office for minor things. As a single parent being able to talk to a doctor late at night when my baby and toddler are sick or get a bump is great for piece of mind. Even better for myself so I can do a visit while my daughter sleeps and not have to deal with both of us being cranky in the waiting room. Obviously you have to go in if you need specific tests or procedures but this is great for the minor stuff or to get advice if it’s worth going in for examinations or tests.
    more
  • Feb 22, 2021

    By KC O.
    Very Convenient & Easy to use.Althought some time & time again logging in is a problem.Other than that It's a great app.
  • Jan 24, 2020

    By Pretty brown
    I love the app! Suggestions: Add a time in waiting room- letting patients know how long they will probably be waiting. I sat in a waiting room so long that I canceled only to see the doctor was no longer online. I waited 30 min for no reason. Notifications- tell us the doctor left or is not active/Idle while in the waiting room. Maybe they forgot to log off? Telephone- offer calls and video upfront. Boredom- Don't kick us offline if we go into another app while waiting. Thanks!!
    more
  • May 1, 2019

    By Bryton Kutaka
    The entry process to see a doctor took longer than expected with the amount of questions asked, but in comparison to driving to my actual physician and finding parking, I still think it's still the fastest and easiest way to get a professional opinion with prescription capabilities.
    more
  • Used online care for first time. Aug 1, 2020

    By Hawaii7-2
    Second try very satisfactory and reassuring. Was connected with Dr. Antoine Cazin immediately. 5 stars for him. He asked me questions, gave me opportunity to ask questions, told me what to watch for. I had tried seeing a doctor earlier in morning, was told Dr. Kobayashi was available and would be with me shortly. I waited one hour and finally gave up. Not satisfactory at all.
    more
  • Apr 3, 2020

    By K L
    Had some issues with loading "current medications taking" on app but overall saved me an unnecessary in-person visit to my doctor especially with Covid19 anxieties going on right now. It was great speaking with my PCP face to face rather than just talking to him over the phone thru physicians exchange. Thank God for this service!!!!
    more
  • Jan 26, 2021

    By Gail Robbins
    It takes forever to get on and 50% of the time it doesn't work correctly and end up having to use another app.
  • Love the online option. Jan 20, 2021

    By Keeping It Real Y'all
    Online care is one of the main reasons why I stay with HMSA. Being able to consult with a doctor 24/7, especially for my kids has given us so much peace of mind. Only downside is I have waited in the “waiting room” for over 30 minutes only to get logged out because that doctor is no longer available. Then having to start the entire process again including typing out my reason for the visit.
    more
  • Please email a copy of sick note Nov 24, 2017

    By Sageyyyy
    App is alright for it's intended purpose. Video and audio quality could be higher. Please allow us to forward the messages in the app to outside emails. Or at least email a copy of any attachments the doctor added when emailing us a personal copy of the visit. I can't print the sick slip PDF from my iPhone within the app. This means I have to go onto a computer just to print the sick slip. Allow us to print from the app!
    more
  • Works a little bit Oct 2, 2020

    By gvictor808
    I use it for seeing my psychologist. It works somewhat acceptably, but the on-ramp to the actual video meeting is terrible and takes forever. Once the meeting is going then it’s fine. Needs improvement, but it’s not quite bad enough to throw the whole App in the trash.
    more
  • Virtual clinic Aug 19, 2020

    By Puakailani
    My provider is excellent as alway. The sound and video quality of the app however could be better.
  • Dec 1, 2020

    By Kinder Evanoff
    It is very difficult to switch between patient s. You have to go all the way out and come back in. We only see one doctor. Why doesn't that doctor come up as the first choice? Why do I have to search each time for that doctor?
  • Available does not mean available Aug 22, 2020

    By CKaneshiro
    The first two available doctors I chose, rejected me because they were only accepting established patients. The app should say available only to established patients, so you don’t have to try multiple doctors then wait to be seen for nothing. I tried the next available doctor. The third available doctor that I tried, the app said I was the next patient to be seen. It indicated that I had a short wait. I waited over an hour and a half. I decided something must have gone wrong. I canceled the visit. I selected the next available doctor again. I got a good doctor quickly the fourth try, but she was in Maui. Her advice was good. I appreciated her help, but I live on Oahu so there is no chance of a physical visit. If the advice does not help, I will have to see another doctor for a physical visit.
    more
  • Cannot Contact Doctor Aug 13, 2018

    By I'mSo(Not)Sexy
    I’ve only used this app once and was already let down. I called in and spoke to a doctor. Over the phone he prescribed me Amoxicillin and ear drops (on the form that was written during the visit, Amoxicillin is listed). I gave him the pharmacy and everything, but when I called in to the pharmacy to switch the pickup location, they said that the Amoxicillin was never sent in. HMSA Customer Service is unavailable, I cannot send a message to the doctor because he is not listed in my contacts on the app even though I just spoke to him yesterday, the doctor is in California so they aren’t answering either. I’m sitting here with my symptoms getting worse trying to figure out where my antibiotics are and no one can even help me.
    more
  • Jun 28, 2020

    By Brenda Velasco
    On screen instructions are easy to follow. However, reconnection into a session with the doctor is terrible. I've tried logging out and logging back in but doesn't seem to reconnect. Even after physically going into the doctor's office, they couldn't figure out why and they ruled out that the internet connection is not the issue. I also tried on another phone in which, the initial attempt worked but due to audio issues, the doctor had to end the session but again, couldn't reconnect.
    more
  • HMSA Online Doctor Visit May 9, 2020

    By EROC_TIC
    Nice app, great new way to see your doctor if you can’t travel, you’re out of state, or bed ridden. Data collection makes me uneasy! I am sure the disclosures notice waves your rights to the use of all of your recorded data. If they have any assurance that they don’t it should be stated in simple terms when signing up.
    more
  • Oct 8, 2018

    By Nykol West
    This app does not function that great. The abrupt ending is irritating at least. The least this app could do is count down the last minute in seconds so you're not abruptly cut off in the middle of a sentence. And if you're lucky it'll function correctly through your appointment
    more
  • Dec 28, 2019

    By Scott Tokunaga
    Less than one star. The app itself is barely usable and every time I'm about to see a physician, it kicks me to a different provider and to the back of the queue. I waited 3 fing hours and when I finally got connected , the fing audio wouldn't load. I ended up having to take an Uber to the ER since I couldn't wait another 3 hours
    more
  • Bad App Oct 10, 2020

    By WarriorBear
    Reception is poor, connections routinely lost. Takes excessively long to connect even though both parties are on line trying. Cannot start logging on a few minutes early to ensure appointment starts on time - and yet a timer automatically disconnects at the appointed end time even if appointment started late due to technical difficulties (common occurrence.) There ARE better programs out there. HMSA should switch - unless it is HMSA’s intent to provide bad service. Makes one wonder.....
    more
  • Keeps crashing May 6, 2020

    By LadyJDub
    App now crashes when trying to open the app on my iPhone so I go to app support and it takes me to download the app. An endless cycle of nonsense and getting no help. Doesn’t make sense to send me to the app for support when the reason I’m contacting support is because of the app crashing.
    more
  • Terrible May 14, 2019

    By nursejax12
    If I could give this zero stars, I would. Yes, it has great features in theory, but it needs a LOT of technical work. I mean, you’ve got to have it to communicate with your doctor so obviously you’re going to download it. But is it a “good, functional app”? Definitely not.
    more

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