HelloFresh: Meal Kit Delivery

We've been happy with the service when the delivery & supply chain issues are resolved. But the app itself still has bugs. Currently, for some reason, I cannot log in the Android app, but I am still able to access the web page. Other bugs include certain functions, like attempting to access menu selection or preferences, which randomly cause the app to crash. Sometimes it gets resolved after I log into the website, but it's not predictable. Hello Fresh as a service, however, is great! Delicious

Food options were great and many, at that! But they make it almost impossible to cancel. I tried it out, loved it, but it's just not for me at this time. May resubscribe but, they should definitely make it easier to cancel without continuing to charge my card. They lost stars for that

I've been with HelloFresh for going on 2 years. I like the service, but there have definitely been hiccups with supply chain, packaging, and quality. My current frustration is the app doesn't get the offer pop-ups and I don't use the website because the app is encouraged. When I try to use the mobile website, I can't activate offers, so I'm not getting the best experience or deals. I also don't see these "gifts" in the app either, and can't activate them. What happened to free samples in boxes?

This was a good food service. The produce was far from fresh, but the meals are decent. They can be a little redundant and you'll end up eating the same food over and over. My biggest issue is the latest update. Now it won't let me change my box size because an error in the app occurs. So now if I don't like the meals they pick or the box size, I have to just skip the entire week instead of just making those changes myself. I've skipped over a month now and might as well cancel plan if not fixed

The food is high quality and the entire concept it great, but cancelling the subscription is too complicated. The only make it seem easy. You click cancel, but then it asks you to confirm. When you confirm it asks you why you're cancelling. It's only after you give a reason and confirm a second time that your subscription is actually cancelled. This in my opinion is what scams do.

It would be great if they could get this app to work and deliver the food that was ordered. It's buggy with not saving changes and a huge waste of time for no box to arrive for multiple weeks. It's also hard to tell when you are being charged extra until I saw my weekly bills were more than twice the price expected. Yikes! We were surprised to learn that many meals have an upcharge. This isn't clear when you order. Most of the meals are pretty good but overall a very disappointing experience.

Every time I try to log into the app, it gives me an error. I logged into the website just fine, but some links redirect to the app and then they won't open. For as much as they charge compared to other boxes, you'd think the app would actually work. After the latest update, still can't log in on the app. Worthless.

It took me 10 minutes to figure out how to cancel my plan. I had been skipping the meals, but they only let you skip so far in advance. A kit showed up because I forgot, now it is trash. So I wanted to cancel for the time being but now I will cancel forever. Because if a company hides their cancel button on their website but you can do everything else they offer on their app then they do NOT care about their customers. Good luck