HelloFresh: Meal Kit Delivery
Food & DrinkHelloFresh SE
Food subscription box for the whole family delivered directly to your door. 📦
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50% Off
HelloFresh for Health Workers
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$15 Off
Sign Up for HelloFresh's Email
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Free Bonus
Get 16 Free Meals + 3 Gifts
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50% Off
For Military Members
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Ratings & Reviews
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We've been happy with the service when the delivery & supply chain issues are resolved. But the app itself still has bugs. Currently, for some reason, I cannot log in the Android app, but I am still able to access the web page. Other bugs include certain functions, like attempting to access menu selection or preferences, which randomly cause the app to crash. Sometimes it gets resolved after I log into the website, but it's not predictable. Hello Fresh as a service, however, is great! Delicious
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Food options were great and many, at that! But they make it almost impossible to cancel. I tried it out, loved it, but it's just not for me at this time. May resubscribe but, they should definitely make it easier to cancel without continuing to charge my card. They lost stars for that
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The food is high quality and the entire concept it great, but cancelling the subscription is too complicated. The only make it seem easy. You click cancel, but then it asks you to confirm. When you confirm it asks you why you're cancelling. It's only after you give a reason and confirm a second time that your subscription is actually cancelled. This in my opinion is what scams do.
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I've been with HelloFresh for going on 2 years. I like the service, but there have definitely been hiccups with supply chain, packaging, and quality. My current frustration is the app doesn't get the offer pop-ups and I don't use the website because the app is encouraged. When I try to use the mobile website, I can't activate offers, so I'm not getting the best experience or deals. I also don't see these "gifts" in the app either, and can't activate them. What happened to free samples in boxes?
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It would be great if they could get this app to work and deliver the food that was ordered. It's buggy with not saving changes and a huge waste of time for no box to arrive for multiple weeks. It's also hard to tell when you are being charged extra until I saw my weekly bills were more than twice the price expected. Yikes! We were surprised to learn that many meals have an upcharge. This isn't clear when you order. Most of the meals are pretty good but overall a very disappointing experience.
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difficult to cancel
took a lot of effort to cancel my subscription. I couldn’t do it on the app, so I had to log in online and google how to cancel. what it said on the hellofresh website, was a lot of convincing you not to cancel, and then after you scroll a while it gives you incorrect instructions about how to cancel. it says on the website to click in you name in the top right corner, but there isn't a name and no where to get to your account settings. eventually I gave up and decided to call customer service, the man was nice, after some more trying to convince me not to cancel, he cancelled it for me. The food and everything else was good, but this annoyed me. seems scammy.
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Horrible Customer Service
I had two meals that included bad beef. There was hard material inside of the beef that cracked a part of my tooth. I contacted their customer service via app and they told me to watch out for a email. They sent the email and asked me to fill out a questionnaire. I didn’t hear back from them for 3+ days so I decided to reach out again. All to find out that they had “questions” so why didn’t you reach out?…… they never took care of the situation and I decided to cancel the entire subscriptions. There are hundreds of better options available! (I’ve been with them for so long and ordered 20+ boxes, they way customer service treated completely turned me off and I will never go back)
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You can’t even filter meals by allergens
I get it, it’s near impossible to cater to all the food allergies out there, but for the love of god it’s 2022. You have all your allergens listed in the meals. Why not at least give us the ability to filter the list so I don’t have to click into each recipe just to find out I can’t have it.
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I wanted to like it
For the cost of these meals, they should be more dependable. They screwed up and sent me 2 boxes (the coupon I had didn’t apply to the first time I ordered and I was instructed to place the order again and the box would be cancelled). Both both ese went through and shipped and they billed me for both. They did say the second box was their error and it would be refunded, but it has not been. The extra box was nothing I chose, and the other box was 2 out of 3 that I chose. I have 3 kids and need to pick meals that make sense to feed them. It’s useless when I get a box with stuff that is just not going to get them excepted for dinner.
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Horrible .
I’ve had hello fresh for about 3 deliveries now , out of those 3 only 2 showed up and only 1 was editable . Delivery 1 was on time everything was great . Delivery 2 was 38 hours late support insisted that the meals would be good 48hours after scheduled delivery however when I received mine all the ice had melted the meats all defrosted, ground beef blood all over my entire order , and what do they tell me “ we’re sorry here’s $15 credit to your account “ $15 dollars credit for a whole order that I couldn’t even eat ? What a joke . I decided to give them another chance my delivery was scheduled for 5/17/22 it’s currently 5/19/22 and nothing currently canceling my account and getting a refund , I don’t recommend hello fresh to anyone , and recommend going somewhere else with your money .
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We've been happy with the service when the delivery & supply chain issues are resolved. But the app itself still has bugs. Currently, for some reason, I cannot log in the Android app, but I am still able to access the web page. Other bugs include certain functions, like attempting to access menu selection or preferences, which randomly cause the app to crash. Sometimes it gets resolved after I log into the website, but it's not predictable. Hello Fresh as a service, however, is great! Delicious
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Food options were great and many, at that! But they make it almost impossible to cancel. I tried it out, loved it, but it's just not for me at this time. May resubscribe but, they should definitely make it easier to cancel without continuing to charge my card. They lost stars for that
-
I've been with HelloFresh for going on 2 years. I like the service, but there have definitely been hiccups with supply chain, packaging, and quality. My current frustration is the app doesn't get the offer pop-ups and I don't use the website because the app is encouraged. When I try to use the mobile website, I can't activate offers, so I'm not getting the best experience or deals. I also don't see these "gifts" in the app either, and can't activate them. What happened to free samples in boxes?
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This was a good food service. The produce was far from fresh, but the meals are decent. They can be a little redundant and you'll end up eating the same food over and over. My biggest issue is the latest update. Now it won't let me change my box size because an error in the app occurs. So now if I don't like the meals they pick or the box size, I have to just skip the entire week instead of just making those changes myself. I've skipped over a month now and might as well cancel plan if not fixed
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HF itself is great food and so far has been mostly reliable. The App is unreliable and can be frustrating. After picking your meals with the app, double check it saved. Several times we hit saved our order and it reverted back to the default selection. The second issue is the select your meal notifications don't work, but I do get their marketing notifications.
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The food is high quality and the entire concept it great, but cancelling the subscription is too complicated. The only make it seem easy. You click cancel, but then it asks you to confirm. When you confirm it asks you why you're cancelling. It's only after you give a reason and confirm a second time that your subscription is actually cancelled. This in my opinion is what scams do.
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It would be great if they could get this app to work and deliver the food that was ordered. It's buggy with not saving changes and a huge waste of time for no box to arrive for multiple weeks. It's also hard to tell when you are being charged extra until I saw my weekly bills were more than twice the price expected. Yikes! We were surprised to learn that many meals have an upcharge. This isn't clear when you order. Most of the meals are pretty good but overall a very disappointing experience.
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Every time I try to log into the app, it gives me an error. I logged into the website just fine, but some links redirect to the app and then they won't open. For as much as they charge compared to other boxes, you'd think the app would actually work. After the latest update, still can't log in on the app. Worthless.
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It took me 10 minutes to figure out how to cancel my plan. I had been skipping the meals, but they only let you skip so far in advance. A kit showed up because I forgot, now it is trash. So I wanted to cancel for the time being but now I will cancel forever. Because if a company hides their cancel button on their website but you can do everything else they offer on their app then they do NOT care about their customers. Good luck
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4 boxes delivered, only 2 received, boxes went to wrong address even after I updated. Wrong items is common. The app is glitchy and hard to navigate. Customer service chat is enfuriating and incompetent. When I made a mistake and added some premium items on accident and was charged more than I could afford I immediately contacted them to cancel the order (was charged in the middle of the night and got in touch as soon as I woke up) but they still wouldn't cancel or give a refund.
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