HelloFresh: Meal Kit Delivery

The app is fine, but the service leaves a lot to be desired. Vegetarian protein options are pretty minimal, so as an active person, these meals do not work. They're also not as green as they could be; every recipe expects you to have staples like salt or butter (good), but still ships with tiny individual packets of things like mayonnaise. Boxes are stuffed with printed ads and coupons that could just as easily be emailed.

Like the box, TERRIBLE APP. I don't have problems with the food service itself, but the app is so broken. Sometimes it doesn't let me log in, sometimes it won't load nd stays on a white screen, sometimes it kicks me out saying "error occurred try again later" and. won't let me do anything. Then I have to Uninstalle and reinstall to do anything on it at all. Again, service good, but app is SO VERY BROKEN.

We've been happy with the service when the delivery & supply chain issues are resolved. But the app itself still has bugs. Currently, for some reason, I cannot log in the Android app, but I am still able to access the web page. Other bugs include certain functions, like attempting to access menu selection or preferences, which randomly cause the app to crash. Sometimes it gets resolved after I log into the website, but it's not predictable. Hello Fresh as a service, however, is great! Delicious

Love the service and variety of options. No issues with the food itself, but the app is horrible right now. I can't stay logged in and when I try to log in with my username and password it says there is an error. So every single time I want to log in, I have to wait for a email link to get in. Very inconvenient and frustrating. It worked fine for the year I've been using it and now nothing but app issues.

This app is absolutely garage. The only think it's good at is telling you to refer a friend and that's it. I change my meals for the upcoming week and they don't actually change, sometimes it will just add more meals that I don't want to pay for. Most of the links in it don't work as well. You're better off just using the website or canceling there service and using a different company. I've cancelled mine

Meal kit is fine, fairly standard. App was great at first, zero issues, but is now TERRIBLE. When it's working, it's easy to navigate, edit, choose meals. Shows your orders and payment totals. However, the app has been freezing and crashing every day for the past few weeks. Mobile website is fine most of the time but can also freeze or be "unavailable", just not as frequently as the app. Occasionally helps to delete and reinstall, but I shouldn't have to do that daily just to open an app!

no cancellation via the App! I got lured to sign up for this service and while it was ok and yet overpriced but It got annoying when I learned PC access is needed to cancel the subscription and it can't be done via the app! I was traveling and couldn't cancel it for 3 weeks(I could reschedule it though) This should tell all you need before making the call.

Horrible experience. Once again I'm getting a box I don't want because the app just totally goes down. Unable to use, unable to reset password, unable to use link to login without password. This is the second time I was unable to make changes because of the app, horrible waste of time and money when you don't get to decide your options.