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HelloFresh: Meal Kit Delivery

HelloFresh: Meal Kit Delivery

HelloFresh SE

Food subscription box for the whole family delivered directly to your door. 📦

3.9 Ratings 78K+ Reviews 5M+ Downloads

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Ratings & Reviews

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  • img Community
    Hello fresh is a really good outcome help you set up a dinner for like a rats night there’s like a bunch of things you can do an eight so if you like want to set up a romantic dinner you can
    img by John
    2 years ago
  • img Expert
    1. Ingredients and instructions delivered to your door! Cooking healthy has never been so easy with the exact amounts already pre-measured for you
    2. Find additional healthy recipes you can save, sort, rank, and share with friends and family, and also make changes to your HelloFresh subscription
    3. "This could change the way you cook at home." - The Huffington Post

    Reviewed by Laura S on January 5, 2018

  • Jan 20, 2022

    By Traci Snow
    I tried HF about 5 years ago and was unimpressed, but we'd heard great things recently. We just finished our first box...and WOW! Everything has been delicious. I definitely wish they'd throw in another potato or so, but otherwise, everything's been great. I'm really looking forward to the next box. The meals are easy to make & the clean up has been really simple. We may not keep it forever because the cost is pretty high, but we're definitely saving money from not eating out so we'll see.
  • Gratitude Feb 24, 2021

    By royrockspring
    Working as a nurse I have very long days and I’m not great planner odor meals throughout week form my family therefore I was a frequents flyer almost every evening on my way home to run my store. This would be after I tried to figure out what to come as I before going into store. Hello Fresh has brought more peace of mind and texts tone GI can give to my family being home earlier in evenings and not shopping for ingredients to cook our supper. As a min, I can’t out until words how truly grateful I am and never dreamed that Hello Fresh would make our lives easier and better like it has. Tybee app is user friendly and it’s so easy to get in touch with someone if I can’t find a solution in Help Center. TMy boxes have always arrived ion tine and the one time it did not Hello Fresh immediately refunded and sent out a replacement quickly as well. Great customer service! Ingredients are always fresh and I have just the right amount with no waste left over which in turns saves my family money. The price for our meals average out to approx $7 a person and you want you will find no where to eat the quality of meals that Hello Fresh provides for that amount of money anywhere! I love getting to select our choice of meals as well. If I forget then Hello Fresh decides for me and we have not been disappointed with the meals selected for us. I could go on and on but I do I have said enough for now. We look forward Toto many, many meals with Hello Fresh! The Underwood’s 😍
  • Jan 18, 2022

    By Glenn Bohannon
    Ive been a member for going on 3 years now. The recipes are tasty and the portion sizes are decent. The veggies are mostly good but I've had issues with their carrots. For some reason the carrots are always limp which tells me they are old. I throw them out or use them for my dogs meals. They could use a couple extra potatoes for the recipes that call for them. It's not like they cost much. I live in Vegas and have never had an issue with warm or spoiled food in the summer.
  • Perfect for Empty-Nesters! Oct 25, 2019

    By mommawest1
    I love this app, I love Hello Fresh, I love the food! Since the kids went off to college, I have found it difficult to get motivated to cook just for the two of us - Hello Fresh has put an end to all that. I now have healthy delicious gourmet options to choose from every week, plus I have cut my grocery shopping down to at least a 3rd of what it used to be! No having to run to the store and only realizing (once I’m home) I’ve forgotten to purchase some key ingredient. Hello Fresh does it all for me! The key to getting the most out of this service is to know when your last day to actually choose which meals you’d like to order, or which week you may need to skip. No worries if you miss the deadline for choosing entrees - I’ve always found their instant choices quite appealing. Even if you realize you won’t be able to use your Hello Fresh deliveries one week, they make it easy to skip deliveries when needed. Just be sure to request a skip week on your app before the deadline! What if the kids plan on coming home? Hello Fresh let’s me order extra meals and we are good to go! Warning: I tried this service while the kids were home, but was unable to take full advantage of it. Between surprise football practices, soccer tournaments or guitar gigs, our lives were just a little too unpredictable. Now that we are empty nesters, we love it so much, we have our friends doing it and share our favorite meal options with one another. Bon appétit!
  • College Graduate Learning to Cook Aug 6, 2020

    By 800tomatoes
    I've heard of Hello Fresh for years now, but as I've been in college I haven't had the budget for higher quality food. But since I've now graduated and have more time and money to spend, I figured I'd give this a shot and it's been the best decision I've ever made. I wasn't really taught how to cook growing up, other than knowing how to throw something in a pan and heat it up. This has left me as an adult living off of quesadillas and some form of eggs. But now that I've been using hello fresh for about 2 months, not only am I eating better food than I have in my entire life, I'm learning to COOK better food than I could have ever come up with on my own! And it shows up right at my doorstep so I don't have to worry about forgetting to get some key ingredient or buying a big bunch of something I only needed a small pinch of. I will say that price wise this is more expensive than buying the same ingredients from the grocery store, but when you account for the service you are paying for I would say it is well worth it. Having a grocery delivery service and cooking classes separately, you'd pay far more than this costs. So if you have some flexibility in your budget, a desire to learn how to cook, and an aversion to grocery shopping, absolutely give Hello Fresh a shot! You'll love the food you're eating and your roommates will be jealous when they smell your cooking every night.
  • Jan 18, 2022

    By Jamie sauser
    Love the meal experience and the food. The delivery has been great. The only problem I am having is the App, it keeps kicking me out and then telling me an error has occurred.
  • Perfect for my husband and me! May 15, 2021

    By happy wyoming customer
    I rarely rate apps but I love HelloFresh so much! The app itself is easy to use and enjoyable. There is so much I like about the program. The selection is great. The food quality with a mix of hello fresh products, name brands and fresh produce is fantastic. I love that each meal comes in a happy brown bag with all the ingredients for each meal inside minus the meat. The meals taste great! The prices are very good. It usually costs less than drive through fast food and is better for you. The produce available in our small town is sometimes questionable so this is a huge improvement. I’ve only found two slight negatives with HelloFresh. I enjoy cooking and while I like not having to plan each meal, I also feel like I lose pride in what I’ve cooked because I didn’t think of it and it took so little effort to make it happen. I also wish the app would allow commenting immediately after cooking rather than the waiting period they add. The instructions are fresh in the customers mind and they could give feedback in greater detail. The instructions sometimes will say something like chop half the shallot but you get a giant baseball sized shallot so you have to use your best judgement. In that case it would be better if it said chop two tablespoons of shallot and immediate feedback would help those tiny details to make it onto improved instructions for repeating recipes.
  • App Is Streamlined and Sophisticated Mar 23, 2020

    By Stupid but free.
    I never review apps. I was so impressed with this app that I wanted to share my experience. The app was surprisingly streamlined and exceedingly easy to use. I am able to quickly and easily manage, pause, or change my weekly deliveries. It is simple to update my menu selections week by week. I like that it is not difficult to pause or cancel your deliveries as needed; unlike with other companies, it is very transparent and there are no hoops to jump through. My favorite feature is the cookbook. You can save the recipes that you like into the cookbook for reference again in the future, or if you loose the recipe card that arrives with the delivery. This way, you can make the recipe again, even on your own if you are no longer having food delivered. You are able to select the number of servings you want to make and the ingredients automatically adjust. The ingredients are shown by picture and title in an easy to follow format. The app walks you through the recipe in a user friendly fashion that is far easier to follow as compared to googling a recipe and scrolling through some blog to a confusing, difficult to follow recipe. Without discussing Hello Fresh's ingredients, delivery, and recipes (all of which I am very pleased with), I highly recommend the app itself to customers wanting to get the most out of their subscription.
  • Jan 20, 2022

    By Traci Snow
    I tried HF about 5 years ago and was unimpressed, but we'd heard great things recently. We just finished our first box...and WOW! Everything has been delicious. I definitely wish they'd throw in another potato or so, but otherwise, everything's been great. I'm really looking forward to the next box. The meals are easy to make & the clean up has been really simple. We may not keep it forever because the cost is pretty high, but we're definitely saving money from not eating out so we'll see.
  • Gratitude Feb 24, 2021

    By royrockspring
    Working as a nurse I have very long days and I’m not great planner odor meals throughout week form my family therefore I was a frequents flyer almost every evening on my way home to run my store. This would be after I tried to figure out what to come as I before going into store. Hello Fresh has brought more peace of mind and texts tone GI can give to my family being home earlier in evenings and not shopping for ingredients to cook our supper. As a min, I can’t out until words how truly grateful I am and never dreamed that Hello Fresh would make our lives easier and better like it has. Tybee app is user friendly and it’s so easy to get in touch with someone if I can’t find a solution in Help Center. TMy boxes have always arrived ion tine and the one time it did not Hello Fresh immediately refunded and sent out a replacement quickly as well. Great customer service! Ingredients are always fresh and I have just the right amount with no waste left over which in turns saves my family money. The price for our meals average out to approx $7 a person and you want you will find no where to eat the quality of meals that Hello Fresh provides for that amount of money anywhere! I love getting to select our choice of meals as well. If I forget then Hello Fresh decides for me and we have not been disappointed with the meals selected for us. I could go on and on but I do I have said enough for now. We look forward Toto many, many meals with Hello Fresh! The Underwood’s 😍
  • Jan 18, 2022

    By Glenn Bohannon
    Ive been a member for going on 3 years now. The recipes are tasty and the portion sizes are decent. The veggies are mostly good but I've had issues with their carrots. For some reason the carrots are always limp which tells me they are old. I throw them out or use them for my dogs meals. They could use a couple extra potatoes for the recipes that call for them. It's not like they cost much. I live in Vegas and have never had an issue with warm or spoiled food in the summer.
  • Perfect for Empty-Nesters! Oct 25, 2019

    By mommawest1
    I love this app, I love Hello Fresh, I love the food! Since the kids went off to college, I have found it difficult to get motivated to cook just for the two of us - Hello Fresh has put an end to all that. I now have healthy delicious gourmet options to choose from every week, plus I have cut my grocery shopping down to at least a 3rd of what it used to be! No having to run to the store and only realizing (once I’m home) I’ve forgotten to purchase some key ingredient. Hello Fresh does it all for me! The key to getting the most out of this service is to know when your last day to actually choose which meals you’d like to order, or which week you may need to skip. No worries if you miss the deadline for choosing entrees - I’ve always found their instant choices quite appealing. Even if you realize you won’t be able to use your Hello Fresh deliveries one week, they make it easy to skip deliveries when needed. Just be sure to request a skip week on your app before the deadline! What if the kids plan on coming home? Hello Fresh let’s me order extra meals and we are good to go! Warning: I tried this service while the kids were home, but was unable to take full advantage of it. Between surprise football practices, soccer tournaments or guitar gigs, our lives were just a little too unpredictable. Now that we are empty nesters, we love it so much, we have our friends doing it and share our favorite meal options with one another. Bon appétit!
  • College Graduate Learning to Cook Aug 6, 2020

    By 800tomatoes
    I've heard of Hello Fresh for years now, but as I've been in college I haven't had the budget for higher quality food. But since I've now graduated and have more time and money to spend, I figured I'd give this a shot and it's been the best decision I've ever made. I wasn't really taught how to cook growing up, other than knowing how to throw something in a pan and heat it up. This has left me as an adult living off of quesadillas and some form of eggs. But now that I've been using hello fresh for about 2 months, not only am I eating better food than I have in my entire life, I'm learning to COOK better food than I could have ever come up with on my own! And it shows up right at my doorstep so I don't have to worry about forgetting to get some key ingredient or buying a big bunch of something I only needed a small pinch of. I will say that price wise this is more expensive than buying the same ingredients from the grocery store, but when you account for the service you are paying for I would say it is well worth it. Having a grocery delivery service and cooking classes separately, you'd pay far more than this costs. So if you have some flexibility in your budget, a desire to learn how to cook, and an aversion to grocery shopping, absolutely give Hello Fresh a shot! You'll love the food you're eating and your roommates will be jealous when they smell your cooking every night.
  • Jan 18, 2022

    By Jamie sauser
    Love the meal experience and the food. The delivery has been great. The only problem I am having is the App, it keeps kicking me out and then telling me an error has occurred.
  • Perfect for my husband and me! May 15, 2021

    By happy wyoming customer
    I rarely rate apps but I love HelloFresh so much! The app itself is easy to use and enjoyable. There is so much I like about the program. The selection is great. The food quality with a mix of hello fresh products, name brands and fresh produce is fantastic. I love that each meal comes in a happy brown bag with all the ingredients for each meal inside minus the meat. The meals taste great! The prices are very good. It usually costs less than drive through fast food and is better for you. The produce available in our small town is sometimes questionable so this is a huge improvement. I’ve only found two slight negatives with HelloFresh. I enjoy cooking and while I like not having to plan each meal, I also feel like I lose pride in what I’ve cooked because I didn’t think of it and it took so little effort to make it happen. I also wish the app would allow commenting immediately after cooking rather than the waiting period they add. The instructions are fresh in the customers mind and they could give feedback in greater detail. The instructions sometimes will say something like chop half the shallot but you get a giant baseball sized shallot so you have to use your best judgement. In that case it would be better if it said chop two tablespoons of shallot and immediate feedback would help those tiny details to make it onto improved instructions for repeating recipes.
  • App Is Streamlined and Sophisticated Mar 23, 2020

    By Stupid but free.
    I never review apps. I was so impressed with this app that I wanted to share my experience. The app was surprisingly streamlined and exceedingly easy to use. I am able to quickly and easily manage, pause, or change my weekly deliveries. It is simple to update my menu selections week by week. I like that it is not difficult to pause or cancel your deliveries as needed; unlike with other companies, it is very transparent and there are no hoops to jump through. My favorite feature is the cookbook. You can save the recipes that you like into the cookbook for reference again in the future, or if you loose the recipe card that arrives with the delivery. This way, you can make the recipe again, even on your own if you are no longer having food delivered. You are able to select the number of servings you want to make and the ingredients automatically adjust. The ingredients are shown by picture and title in an easy to follow format. The app walks you through the recipe in a user friendly fashion that is far easier to follow as compared to googling a recipe and scrolling through some blog to a confusing, difficult to follow recipe. Without discussing Hello Fresh's ingredients, delivery, and recipes (all of which I am very pleased with), I highly recommend the app itself to customers wanting to get the most out of their subscription.
  • Jan 18, 2022

    By Nina A
    It is getting a bit expensive. But the convenience of already prepped and packaged is great. Getting to choose what you want is great. Taste is great, even when leaving out some ingredients.
  • It just works! Feb 12, 2019

    By The Echols Clan
    Two things: My husband travels a lot now which leaves just two to feed and I loath deciding what to cook each a week and then shopping for ingredients. Hello Fresh makes my life easier for cooking! I work at my daughter’s school, so when we get home, it’s in the late evening and I’m tired, but I’m willing to cook us a meal that tastes like we went to a 4-5 star restaurant to eat 4 nights a week!! It sure does beat running to the grocery store last minute after work. The meals are healthy and the portions are perfect for us. Sometimes we might have a little but left over for a 2 person meal and that’s fine. I love not having to figure out portions and find recipes that are healthy. You have to cook the meals that week so your produce doesn’t go bad. And I love hearing my 12 yr old tell me that dinner smells SO good and she also loves the taste. The plan is reasonably priced and I saved gas too! The other plans are around the same price, so unless you want to complain about how expensive it is, may I suggest you give this a try and then you can be the judge. Thank you Hello Fresh! The only thing I would change and I have shared this with HF, I would add the option to chance meal plans on the app as long as you’re not canceling it. To chance plans, you have to call in. CS was friendly and helpful and if they never add that feature, oh well. I will use Hello Fresh as long as the Good Lord blesses us!
  • Jan 19, 2022

    By Damond Taylor
    It won't stop changing my order back to the original selections Edit: Updated the new software and now I can't even access my account. This is getting worse and worse and it's not even something that big. Just fix the bugs!
  • Jan 19, 2022

    By Brandon Gabbard
    Not sure who told these guys you can freeze vegetables like tomatoes and bell peppers. Mushy soggy vegetables are gross. I pulled out the bell pepper I forgot about last month and it was 100x better than what was sent by HelloFresh.
  • Jan 17, 2022

    By Kristian Anderson
    Getting the first box has been a nightmare. We have already had to reach out to them twice to figure out what's going on only to be told things like "A new box will be there tomorrow" and "for some reason your box was not shipped" so either the screen that allows you to track your order is a complete fabrication set up to make you feel good or their representatives have no idea what's going on. Either way it's extremely frusterating.
  • Jan 10, 2022

    By Nervy d
    They are misleading and awful. I had a coupon code for 17 free meals for first time customer and i tried to use it and of course it doesnt work because they are trying to trick people to pay. I even spoke with the agent and the person was not helpful. The app and their site is extremely confusing. I dont recommend hello freh. This was a big waste of time. Stay away.
  • Jan 10, 2022

    By Nick Dembowski
    Terrible app and process. Tried to sign up for the meals to start, it auto signed me up for recurring $60 a week charges and I can't find any way to cancel it. Didn't even tell me that would happen until I read the small print. Tried to change my account and the app bugs out and cant do anything. Never doing this again. Not worth it.
  • They Are Ignoring Me May 22, 2021

    By Mee54
    I went onto the app and paused my account for as far into the future as I was allowed. They still delivered a meal and deducted the cost from my account. I thought maybe I didn’t pause it within the specified time so I let it go. They delivered another meal less than a week later and deducted more money from my account! I went to the app to cancel. On the app, I read that cancellations can only be made on the website. When I went to the website, it automatically opened the app which doesn’t allow cancellations! I deleted the app and then I went back to the website and was able to cancel the service. I received a message that my subscription has been canceled, and I took a screenshot. They still delivered two more meals on two separate occasions and deducted money from my account! Are they really this ignorant or is this their way to make additional profit? I will have to find time during my busy workday to get on the phone and sit on hold and wait my turn among all their frustrated former customers to straighten them out; but it should not be this hard to cancel! I have not had this problem with other meal delivery companies. Perhaps I will report their dishonest business practices to BBB. I do not trust HelloFresh. I do not recommend them. No! Be cautious of them: once they get ahold of you, they will hold on tighter than a python! 🐍 I warn you: do not give them access to your money!
  • Jan 6, 2022

    By Chasity Lemly
    Delivery was fast but the portions maybe make one plate if even that and not going to make whats shown in the picture. I tried to cancel my account via app before i even got a box it wouldnt let me do that. And i thought i canceled this weeks box because this issue.. To give me time to cancel the account. I got the box stuck with $30.57 payment for hardly $20 worth of groceries. The whole reason i tried this is i got a thing in the mail to try this and get 17 meals for free. Scam
  • Dec 22, 2021

    By Meagan Guertin
    I've been using HelloFresh for a long time and really enjoy it overall. I have had issues with produce freshness occasionally, but customer service was always great. However, there are CONSTANT issues with the app. It's the best way to schedule and plan your meals, but more than half the time it has server errors, etc so I cant change my menu. In the end I just skip weeks and hope the next update works better (which hopefully the next one does- currently can't edit anything)
  • Unreliable Jul 28, 2020

    By allWysc
    The first box I ordered was supposed to be here on Friday 7/24. It just arrived today Tuesday 7/28. All the food was spoiled. I contacted the company several times which is not an easy process. Hold times for calling them are over 40 minutes. I hung up after that. Reached out to them through chat which also has a very long hold time because while you’re waiting it says connection lost every a couple of minutes. I wasn’t able to track the box after Friday. It showed it had been scanned in Kentucky and that was the last update. Chat support on Saturday assured me the box would be here Monday and everything would still be fresh. It was not delivered until today and everything in the box was room temperature. I cancelled the service Monday evening after waiting for close to an hour to chat with someone AGAIN. At that point I knew this service was not reliable and I wasn’t willing to wait indefinitely for the box to actually be delivered (to see if it was edible) and then have to go through the process of contacting the company again. Hello fresh was such a let down. It’s not convenient when I put out $200 of my grocery budget and then do all my dinner planning and grocery shopping excepting those meals to be here on a particular day and then they show up warm 4 days late. Oh and it’ll be 3 to 5 business days before you can get your money refunded. Didn’t take you 3-5 days to take my money.
  • Jan 8, 2022

    By Hannah Edgerly
    This app used to be wonderful. Now every time I try to edit my delivery and choose my meals it tells me "error, try again later." I've "tried again later," I've uninstalled and reinstalled. Until this is fixed I'll just continue to skip my deliveries, and if it isn't fixed soon, I'll just cancel my membership. Ridiculous.
  • img Community
    Hello fresh is a really good outcome help you set up a dinner for like a rats night there’s like a bunch of things you can do an eight so if you like want to set up a romantic dinner you can
    img by John
    2 years ago
  • img Expert
    1. Ingredients and instructions delivered to your door! Cooking healthy has never been so easy with the exact amounts already pre-measured for you
    2. Find additional healthy recipes you can save, sort, rank, and share with friends and family, and also make changes to your HelloFresh subscription
    3. "This could change the way you cook at home." - The Huffington Post

    Reviewed by Laura S on January 5, 2018

  • Jan 20, 2022

    By Traci Snow
    I tried HF about 5 years ago and was unimpressed, but we'd heard great things recently. We just finished our first box...and WOW! Everything has been delicious. I definitely wish they'd throw in another potato or so, but otherwise, everything's been great. I'm really looking forward to the next box. The meals are easy to make & the clean up has been really simple. We may not keep it forever because the cost is pretty high, but we're definitely saving money from not eating out so we'll see.
  • Gratitude Feb 24, 2021

    By royrockspring
    Working as a nurse I have very long days and I’m not great planner odor meals throughout week form my family therefore I was a frequents flyer almost every evening on my way home to run my store. This would be after I tried to figure out what to come as I before going into store. Hello Fresh has brought more peace of mind and texts tone GI can give to my family being home earlier in evenings and not shopping for ingredients to cook our supper. As a min, I can’t out until words how truly grateful I am and never dreamed that Hello Fresh would make our lives easier and better like it has. Tybee app is user friendly and it’s so easy to get in touch with someone if I can’t find a solution in Help Center. TMy boxes have always arrived ion tine and the one time it did not Hello Fresh immediately refunded and sent out a replacement quickly as well. Great customer service! Ingredients are always fresh and I have just the right amount with no waste left over which in turns saves my family money. The price for our meals average out to approx $7 a person and you want you will find no where to eat the quality of meals that Hello Fresh provides for that amount of money anywhere! I love getting to select our choice of meals as well. If I forget then Hello Fresh decides for me and we have not been disappointed with the meals selected for us. I could go on and on but I do I have said enough for now. We look forward Toto many, many meals with Hello Fresh! The Underwood’s 😍
  • Jan 18, 2022

    By Glenn Bohannon
    Ive been a member for going on 3 years now. The recipes are tasty and the portion sizes are decent. The veggies are mostly good but I've had issues with their carrots. For some reason the carrots are always limp which tells me they are old. I throw them out or use them for my dogs meals. They could use a couple extra potatoes for the recipes that call for them. It's not like they cost much. I live in Vegas and have never had an issue with warm or spoiled food in the summer.
  • Perfect for Empty-Nesters! Oct 25, 2019

    By mommawest1
    I love this app, I love Hello Fresh, I love the food! Since the kids went off to college, I have found it difficult to get motivated to cook just for the two of us - Hello Fresh has put an end to all that. I now have healthy delicious gourmet options to choose from every week, plus I have cut my grocery shopping down to at least a 3rd of what it used to be! No having to run to the store and only realizing (once I’m home) I’ve forgotten to purchase some key ingredient. Hello Fresh does it all for me! The key to getting the most out of this service is to know when your last day to actually choose which meals you’d like to order, or which week you may need to skip. No worries if you miss the deadline for choosing entrees - I’ve always found their instant choices quite appealing. Even if you realize you won’t be able to use your Hello Fresh deliveries one week, they make it easy to skip deliveries when needed. Just be sure to request a skip week on your app before the deadline! What if the kids plan on coming home? Hello Fresh let’s me order extra meals and we are good to go! Warning: I tried this service while the kids were home, but was unable to take full advantage of it. Between surprise football practices, soccer tournaments or guitar gigs, our lives were just a little too unpredictable. Now that we are empty nesters, we love it so much, we have our friends doing it and share our favorite meal options with one another. Bon appétit!
  • College Graduate Learning to Cook Aug 6, 2020

    By 800tomatoes
    I've heard of Hello Fresh for years now, but as I've been in college I haven't had the budget for higher quality food. But since I've now graduated and have more time and money to spend, I figured I'd give this a shot and it's been the best decision I've ever made. I wasn't really taught how to cook growing up, other than knowing how to throw something in a pan and heat it up. This has left me as an adult living off of quesadillas and some form of eggs. But now that I've been using hello fresh for about 2 months, not only am I eating better food than I have in my entire life, I'm learning to COOK better food than I could have ever come up with on my own! And it shows up right at my doorstep so I don't have to worry about forgetting to get some key ingredient or buying a big bunch of something I only needed a small pinch of. I will say that price wise this is more expensive than buying the same ingredients from the grocery store, but when you account for the service you are paying for I would say it is well worth it. Having a grocery delivery service and cooking classes separately, you'd pay far more than this costs. So if you have some flexibility in your budget, a desire to learn how to cook, and an aversion to grocery shopping, absolutely give Hello Fresh a shot! You'll love the food you're eating and your roommates will be jealous when they smell your cooking every night.
  • Perfect for my husband and me! May 15, 2021

    By happy wyoming customer
    I rarely rate apps but I love HelloFresh so much! The app itself is easy to use and enjoyable. There is so much I like about the program. The selection is great. The food quality with a mix of hello fresh products, name brands and fresh produce is fantastic. I love that each meal comes in a happy brown bag with all the ingredients for each meal inside minus the meat. The meals taste great! The prices are very good. It usually costs less than drive through fast food and is better for you. The produce available in our small town is sometimes questionable so this is a huge improvement. I’ve only found two slight negatives with HelloFresh. I enjoy cooking and while I like not having to plan each meal, I also feel like I lose pride in what I’ve cooked because I didn’t think of it and it took so little effort to make it happen. I also wish the app would allow commenting immediately after cooking rather than the waiting period they add. The instructions are fresh in the customers mind and they could give feedback in greater detail. The instructions sometimes will say something like chop half the shallot but you get a giant baseball sized shallot so you have to use your best judgement. In that case it would be better if it said chop two tablespoons of shallot and immediate feedback would help those tiny details to make it onto improved instructions for repeating recipes.
  • App Is Streamlined and Sophisticated Mar 23, 2020

    By Stupid but free.
    I never review apps. I was so impressed with this app that I wanted to share my experience. The app was surprisingly streamlined and exceedingly easy to use. I am able to quickly and easily manage, pause, or change my weekly deliveries. It is simple to update my menu selections week by week. I like that it is not difficult to pause or cancel your deliveries as needed; unlike with other companies, it is very transparent and there are no hoops to jump through. My favorite feature is the cookbook. You can save the recipes that you like into the cookbook for reference again in the future, or if you loose the recipe card that arrives with the delivery. This way, you can make the recipe again, even on your own if you are no longer having food delivered. You are able to select the number of servings you want to make and the ingredients automatically adjust. The ingredients are shown by picture and title in an easy to follow format. The app walks you through the recipe in a user friendly fashion that is far easier to follow as compared to googling a recipe and scrolling through some blog to a confusing, difficult to follow recipe. Without discussing Hello Fresh's ingredients, delivery, and recipes (all of which I am very pleased with), I highly recommend the app itself to customers wanting to get the most out of their subscription.
  • It just works! Feb 12, 2019

    By The Echols Clan
    Two things: My husband travels a lot now which leaves just two to feed and I loath deciding what to cook each a week and then shopping for ingredients. Hello Fresh makes my life easier for cooking! I work at my daughter’s school, so when we get home, it’s in the late evening and I’m tired, but I’m willing to cook us a meal that tastes like we went to a 4-5 star restaurant to eat 4 nights a week!! It sure does beat running to the grocery store last minute after work. The meals are healthy and the portions are perfect for us. Sometimes we might have a little but left over for a 2 person meal and that’s fine. I love not having to figure out portions and find recipes that are healthy. You have to cook the meals that week so your produce doesn’t go bad. And I love hearing my 12 yr old tell me that dinner smells SO good and she also loves the taste. The plan is reasonably priced and I saved gas too! The other plans are around the same price, so unless you want to complain about how expensive it is, may I suggest you give this a try and then you can be the judge. Thank you Hello Fresh! The only thing I would change and I have shared this with HF, I would add the option to chance meal plans on the app as long as you’re not canceling it. To chance plans, you have to call in. CS was friendly and helpful and if they never add that feature, oh well. I will use Hello Fresh as long as the Good Lord blesses us!
  • Jan 17, 2022

    By Linda
    I was stuck for months in what to make for dinners for the week. hello fresh takes all of the guess work out and supplies you with multiple ideas to cook for the week. it is SO helpful to me & has made my hubby so happy to have full course meals again instead of unhealrhy bags of pre- made foods that are quick to make but processed. I'm very pleased that I joined Hello Fresh. The prices are decent, the food is fresher than ANY supermarket! best chicken , fresh fish w / no odor.
  • Can’t rave enough Mar 28, 2021

    By Lekciuq
    Hello Fresh is amazing. I also subscribed to other meal delivery plans to compare and Hello Fresh is the winner. The recipes are delicious and simple enough for me, a non-cook. I haven’t been to buy groceries at a store except for a quick gallon of milk or the non-food necessities, so my budget hasn’t changed. The price seemed high at first glance, but since I don’t go shopping I quit buying stuff I didn’t need. Now I eat real food - real GOOD food. The portion sizes looked small when I got the first box but I’ve been using Hello Fresh for several weeks now and I’ve been feeding myself and two teenagers sufficiently with a 2 serving size selection. So it’s not small, it’s perfectly sized. When I feed only two of us, we are really full. Now I look forward to my box every week and I have really grown in my kitchen skills. I thought I would save the recipe cards and buy the ingredients to make them again, but it’s so nice that they give me exactly the right portions every time, I haven’t needed or wanted to go grocery shopping myself to remake the past recipes. I just look forward to choosing them again sometime. However, there are so many to choose from I don’t think I’ve had the same dish twice in the 6 weeks I’ve been getting Hello Fresh.
  • Jan 18, 2022

    By Jamie sauser
    Love the meal experience and the food. The delivery has been great. The only problem I am having is the App, it keeps kicking me out and then telling me an error has occurred.
  • Jan 18, 2022

    By Nina A
    It is getting a bit expensive. But the convenience of already prepped and packaged is great. Getting to choose what you want is great. Taste is great, even when leaving out some ingredients.
  • 2 Concerns Dec 6, 2019

    By dhfjstksgjfh
    So I have 2 problems with HelloFresh. 1. They limit weekly options. They have a whole slew of recipes we can choose from but they only let us select from a minimal list each week. Some recipes I would want to do again but don’t have the option and some recipes they give me I wouldn’t select because of my personal taste. There have been a few instances where I had trouble selecting my meal plan bc of this. 2. No option to remove certain foods. If I have have a dislike for a certain food I can’t remove that as an option. What if I like a meal but don’t like a certain vegetable. Or as an example: I don’t like spicy food but there’s no option to opt out of receiving spicy food options (unless I’m just not seeing it. This plus the aforementioned problem makes meal planning challenging at times. Other than this I’ve really enjoyed the service. There are some meals I didn’t like but that’s bc of personal preference. The food is good quality minus the occasional veggie that looks a little banged up & the instructions are easy to follow. As someone who has limited experience/is intimidated by cooking, I’ve found this to be very doable.
  • Jan 15, 2022

    By java girl
    Love this service and love the nutritional info, how tasty & easy everything is to make but mostly how convenient. I love the variety too! Re: comments on glitchy app, it took a while to see how to use & find ALL info. The complaint # is on the cards, remember your log in&set calendar reminder to choose meals/days/or skip. If somethings rotten or late then call; They fix it. Your billing is in ur statement and yes I got my free meals.
  • Dec 31, 2021

    By Amy Johansen
    I smell fake reviews. The app works just fine. Easy to use, no issues, i have literally no complaints. The service isn't bad, BUT twice i got rotten vegetables, and it is winter and it was not like root that had just happened. The food is, also in my opinion, mostly bland, many times i didn't recieve enough potatoes. I don't like that they removed insulation, even thing it's winter. I had one recipe that was bad, and a couple that were great. Mostly mediocre though. But no other issues.
  • Tasty but not enough options for those with food restrictions. Nov 9, 2020

    By Mklmls
    I love the recipes and the whole thing of someone else shopping for me and sending me the ingredients, the recipe with great detailed instructions and food items needed to prepare the meal. However - I can not eat about 75% of these recipes and the other 25% I am able to adjust the recipe for my needs. It’s just a lot of money for the extra work I have to do to make it ok for me to eat - not to mention I have to throw away any items I paid for that could make me sick. Why don’t you offer more options for people with food restrictions? For me the big one is dairy. Not because I choose it - but because I can end up in the hospital if I ingest it.( I also can not digest red meat). You have a few vegetarian options - (I am NOT a vegetarian but do eat that way from time to time) but I like fish and chicken - and more often than not - probably 8 or 9 out of 10 options include dairy. 🥺It is because of this I am giving you only 4 stars. Also because of this I must stop using hello fresh. Makes me sad. Mary
  • Best food EVER!! Nov 17, 2019

    By NayNay1077
    We had a bit of an issue with the App last week & ended up not getting our meals. It was a change in payment method we were notified about. Updated that but it didn’t get ran thru again, so we didn’t get our meals. The App said “contact us” but didn’t go anywhere when clicked. There’s also a “Feedback” button that doesn’t work. If there was a half star, it’d be 4.5. I called about my issue when we didn’t get our box, they made note & are giving us our meals free next week!! For the app & tech people, please fix the “contact us” & feedback button, add a phone number, allow payments to run thru again when payment method needs to be updated. I appreciate the email about it but it’s not accurate saying once updated by a certain time, we’d still get our meals. Also suggest Eliminating the “delivered” automated notification or any other notification that may not be accurate because I looked for my box for 5 minutes around my house. These are minor little issues but I’d hate for others to miss their box. We were super bummed to miss a week of the FABULOUS food!!
  • Hello Fresh Jun 3, 2020

    By Penny'sfromheaven
    Hello Fresh is consistent in its delivery of the box. The food is well packaged and everything included. Their food is fresh, tasty and good. I have learned to prepare and cook foods that I would probably not have if their selections didn’t offer them. I have been cooking with Hello Fresh for over a year. I appreciate that I have been able to change my selection on a Monday. Their customer service is very friendly and accommodating. I am a pescatarian and find it curious that they do not know what pescatarian is over the phone and do not include it as an diet option. The vegetarian option works sometimes but I often have to usually select a different selection. Also, their portion size for a meal is too small. When I go to a restaurant my meal portion is filling. Hello Fresh portion size is half or three-quarter of a serving at best. So I always feel that I’m paying more and getting less, and I have to prepare, cook and clean up after cooking. So I often skip weeks or seriously consider canceling my subscription because sometimes it doesn’t feel worth it.
  • The app is good but... May 2, 2019

    By OneHappyGrammie
    I like the app but it’s not as reliable as going to the web site to change the selections or meal preferences. I would like the Hello Fresh Service more if there were actually more than three vegetarian selections per week to choose from. If there is a meal that I’m not particularly fond of, I have to skip a week (I'm not willing to pay the shipping for two meals). Also, I wish there were halal meat choices. A halal menu could include any of the fish meals plus all of the vegetarian meals. Other than that, I love the Hello Fresh meals! My husband and I always have plenty to eat with the two person meals, the recipes are awesome, and the food is delivered fresh and in excellent condition! I keep a 3-ring binder with the recipe cards that come with each meal! I absolutely love the way the instructions are set up!!! And if I do skip a week, I can still use the recipes to make our favorites! I waited to see if I was going to like the program before I recommended it to any of my friends or acquaintances, and now I share them with whomever I can! I definitely recommend this service to anyone/everyone!
  • Family of 5 Jan 11, 2021

    By Dith5
    As a mother of 3 and a husband who works around the clock, we decided to give Hello Fresh a try. We were spending a lot on take out and throwing away food that had gone bad because we weren’t sure what meals we could make with it. I am not the best cook and definitely not confident or creative in the kitchen. Hello Fresh has brought our family together in the kitchen and it’s been great. All but a couple meals have been delicious and like nothing we’ve tried before! We do almost all or the chicken meals offered, the only downfall is that the side dish is almost guaranteed to be potatoes and green beans with our fail. Our biggest complaint to be honest is just the price. If I had any skill in the kitchen at all, I could never justify paying this much. Some meals are perfect portions but often times were left hungry still which makes the cost extra challenging. I will say the customer service is amazing! The food is delicious and to not have to think about what I’m going to cook for 3 nights a week, that’s a huge bonus!!!
  • Chicken quesadilla recipe, pita lit on actual fire! Apr 14, 2020

    By Michac1221
    I really like hello fresh. I’m just disappointed in the way they handled my concern. I reported that I followed the recipe to a T, I always do. I put the quesadilla in the oven, not even 2 minutes when I noticed the oven smoking. I opened the oven and the pitas were on fire. We didn’t know what to do that my bf grabbed the baking sheet to take it out of the oven and burned his hand. I reported this through chat, hoping for something- anything. But the agent just said “I’m so sorry about that”. Only when prompting the agent to report this issue to higher ups did the agent say, I already reported it. Only when I was showing my frustration that he/she didn’t seem to care did he/she give me a $10credit. Which honestly, the gauze & ointment cost more than that. I wasn’t really looking for any credit/money, I just wanted them to take the concern seriously- but I am disappointed with the way they handled it. The agent told me that we are in a pandemic and they are doing their best. Which I felt was very sarcastic because yes, I’m in NY, the thick of it all, I am well aware that is why I’m not going out and ordering from hello fresh. We were worried the burns were gonna get infected, we didn’t want to go to ER because of covid. We couldn’t simply buy bandage and supplies because of covid. Just sharing this so maybe this reaches more than just the ears of the agent.
  • Ok, not long term Oct 8, 2019

    By GenGiaGab
    First, I completely dislike that I picked pork free recipes, and yet, pork or pork products (sausage) show up in my weekly choices for meals. What’s the point of having that option if you aren’t going to honor it!? Second, I started this meal plan because planning dinners plus after school activities was getting overwhelming. So it’s nice that at least twice a week, my meals are pre planned and shopped for BUT the portions are too small! My young boys have huge appetites, so I need to buy an extra pound of protein and extra veggies. No, I don’t want to buy the extras from HelloFresh because that brings me to my third point... Third, I have received protein flattened by the ginormous ice bricks that are shipped with the box. A lot of veggies are broken in transit. Most veggies are on the older side of fresh. Carrots should not bend when you are trying to peel them. Fourth, I was really hoping that HelloFresh would be a healthier option than fast food. Then I really sat down to read the ingredients. There is High Fructose Corn Syrup and Corn Syrup in their condiments. Their spice packets have “spices” as an ingredient which could be just about anything. I’ve been doing twice a week HelloFresh deliveries for about a month now. I’m probably going to deactivate my plan soon. There’s a couple more recipes that I want to try. This meal plan isn’t saving me money or time, or helping my family be healthier, like I was hoping.
  • Dec 26, 2021

    By A A
    I had a discount so I decided to try it. App is glitchy and hard to navigate sometimes. Delivery was perfect food tasted great but the portions were very small. I thought this would help me save money but even with the discounts I was stressing. I did the two person plan for my boyfriend and I but it wasn't enough food it was like a portion for one. I wish this would have worked out but sadly did not for us. They also made it a hassle to cancel our plan lol.
  • Tracking is Seriously Lacking Sep 28, 2020

    By cherrycerealterrific
    There isn’t any accuracy with regard to the delivery status depicted within the app. There also isn’t any kind of reliable estimate. Given the delivery fee, this is unacceptable. There is no pattern to the delivery. Sometimes it’s the day before, sometimes it’s at 7am, sometimes it’s 11pm, sometimes it’s late the next day. My latest order has been listed as “delivered” since yesterday but the box never came. The estimated date of delivery changed by an entire day without any notification. It’s been in transit for 36 hours? We have our box delivered on Sunday so that we can use it the next day and because of the late delivery Monday we have had to make new dinner plans which is the entire point for us ordering this in the first place. Food quality wise: we have stopped ordering recipes with carrots since they are never fresh. We also stopped using all of the pre-made sauces like the bulgogi sauce, red pepper crema, demi-glace, etc. and anything using jam due to their sugar content. Love the little bottles of vinegar or oil. The quality of the shrimp and scallops are absolutely perfect. I have been consistently happy with the quality of the proteins. The quality of the spices and dairy products have also always been great. However, spice blends with cornstarch should really be clearly advertised as such.
  • Jan 6, 2022

    By S Beggs
    The app is fine, nothing exciting, use the chat for customer service. Stars off for the service itself. You'd better like to cook, including veg prep. A "drizzle" of oil? Nicer recipes are costly- chicken ramen was $8.99 *extra per serving*. Few recipes are not high calorie and/or carb. Vegetarian choices are low protein. Other protein portions are good, 5 to 6 oz, but veg are small. In any case, your food will NOT look like the pic unless you're a chef and have access to much larger portions.
  • Lately disappointed Aug 7, 2020

    By debbiez3
    For the last 4-5 weeks I have not been able to get a hold of Hello Fresh via phone nor could I cancel one of my meal orders via computer so I tried to call I’ve been on hold for half an hours at a time nobody seems to be working there that is why I rated at three I’m still loving the food but definitely an F for customer service. is there something wrong with your phone lines? Please don’t tell me it’s because of Covid I don’t think I should be on hold for a half an hour and still nobody answers. Couple weeks ago is when I couldn’t cancel my orders for the month of July I think it was the 13th then they weren’t delivered on my delivery day Monday they came Tuesday which was the day we were leaving also this last order that I had delivered August 3 two meals had several items missing which completely wrecked the meal plan one was raviolis missing plus seasoning the other meal was the rice missing plus seasoning ridiculous “ And it wasn’t because my payment wouldn’t go through I stopped it because of all these issues. I’m considering stopping the service if Customer Service can’t go back to what it was thank you Debbie
  • Almost impossible to cancel Jul 28, 2020

    By vmherrera
    So I say nothing is impossible because almost anything possible. I’m determined. As of now there is no where online or on the app to cancel. You go online type in cancel and it tells you to go to account settings. It’s not there. To chat right now is 55 minutes and wait on hold by phone is 55 minutes. I can’t find an email address to write to them so as of now I just keep skipping weeks. I would have given them four stars had it not been for the cancelation process. I enjoy led the meals and the possibility to pick meals. I did put no pork as part of meals plans. One week I had like four pork meals to choose from so that left very little to choose from. This was for my daughter to learn. So poor her. She was following instructions. The recipes say set oven to 350. So she put it on broil. She’s never cooked. She’s 12. She wanted to try on her own. Mom had to step in and explain bale and broil after carrots were a bit charred and I didn’t know why until I saw the setting and realized recipe care had no indication of bake. Anyhow. Back to trying to cancel. Wish me luck!!
  • They’ve been slacking lately Aug 29, 2018

    By Alpha552
    When I first started the Hello Fresh meal service I thought it was great! Yes sometimes my veggies were a little more ripe than I prefer but overall it was a huge time saver and didn’t affect our dinner much! Meals are easy and fun to make. I’ve learned a lot of different tricks and I’m getting more comfortable in the kitchen. I don’t think I’ve had a meal I didn’t enjoy. I also feel like they truly care about their customers and the product they are providing. Lately it seems there have been a lot of changes, adding dishes and dinner to lunch options which is nice but I feel like something has gotten lost somewhere. My order day was Monday and my food was being packaged on Saturday! I was told all orders are processed the day before so I changed my delivery date to Tuesday thinking maybe it’s just because they don’t do deliveries on Sunday’s? and now it’s Tuesday at 9pm and no delivery. I’ve had a problem with my last 3 orders. Customer service has been super helpful each time which is nice from a company but it would be nice to not have to call them. I hope they get things situated so I can go back to enjoying my meals.
  • Great Service, Just Ok App Dec 22, 2017

    By mementomorgan
    I really like using Hello Fresh for coming up with different meal ideas but their app needs a little help. I thought a package had been delivered because that’s what it said on the app. When we couldn’t find it I emailed customer service they said there was a problem with payment and that our box was never shipped out. I didn’t get any notification that something was wrong with my card and I still don’t know what exactly the problem was. Also I signed up for wine club to check it out and the app was saying my wine for that period could not be delivered even though that’s the time frame I signed up for. Customer service said was just a glitch. I got my wine on time but the app never updated itself. Sometimes things are a little tricky to find because they’re just not where you’d think they be. I think there should be a tab for your saved recipes instead of having to go through your profile first. I’ve always had a great experience with Hello Fresh food and their customer service has always been a great help when I needed them they just need to do some work on their app.
  • Missing recipes and crappy support May 11, 2021

    By OR Zombie
    This is the second time the recipe was not included. I’ve had issues with zucchini’s being squishy so not so “fresh”. The chicken almost always leaks in the box and as soon as I unpack the box I have to put all the meats into a ziplock. How sealed and fresh could they be if the package leaks? I have liked most of the meals I’ve chosen but I’m not sure I will continue using them for much longer. Very pricey and I feel like I have to rush to put everything into the refrigerator as soon as possible and it’s not even hot out yet. Boxes have arrived with puncture holes and I realize that is FedEx related issues but another thing that makes me concerned about getting food into refrigerator ASAP. Trying to get a real person on the phone is very difficult and they offer to give $10 off next purchase of $90+ seems ridiculous. Trying to get replacement recipes for missing ones is crazy difficult. You can look at them online but they “can’t send individual recipes”. Not impressed with their customer service.
  • Jan 17, 2022

    By Kristian Anderson
    Getting the first box has been a nightmare. We have already had to reach out to them twice to figure out what's going on only to be told things like "A new box will be there tomorrow" and "for some reason your box was not shipped" so either the screen that allows you to track your order is a complete fabrication set up to make you feel good or their representatives have no idea what's going on. Either way it's extremely frusterating.
  • Jan 6, 2022

    By Chasity Lemly
    Delivery was fast but the portions maybe make one plate if even that and not going to make whats shown in the picture. I tried to cancel my account via app before i even got a box it wouldnt let me do that. And i thought i canceled this weeks box because this issue.. To give me time to cancel the account. I got the box stuck with $30.57 payment for hardly $20 worth of groceries. The whole reason i tried this is i got a thing in the mail to try this and get 17 meals for free. Scam
  • Dec 22, 2021

    By Meagan Guertin
    I've been using HelloFresh for a long time and really enjoy it overall. I have had issues with produce freshness occasionally, but customer service was always great. However, there are CONSTANT issues with the app. It's the best way to schedule and plan your meals, but more than half the time it has server errors, etc so I cant change my menu. In the end I just skip weeks and hope the next update works better (which hopefully the next one does- currently can't edit anything)
  • Jan 7, 2022

    By Paige Masimore
    Don't fall for the promo! 16 Free boxes over 5 deliveries. Still comes out to $60+ a week for recipes that could be created at a fraction of the cost! Also, it's an automatic subscription, gross! Why wouldn't you allowed people to decide if they want it each week by allowing an order. And don't say "You can skip a week." I should have to allow an order to be charged! Calorie content should be better displayed too! You only get the 2nd star because the recipes are actually good.
  • TRY PLATED (or any other meal delivery) Sep 19, 2018

    By CW4489
    Dang. I really wanted Hello Fresh to be my go-to meal delivery service because I am a religious user. I order a box every week from various delivery services. HelloFresh is usually pretty fresh, there meal selections are decent but I love to use them because they are a bit cheaper AND there are some menu items that are just so delicious. HOWEVER- I only actually receive my box about 50% of the time. For example, I ordered a box last week, it never showed up and I never got any notification as to why! They just refunded my box and acted like they were doing ME a favor. Then, because of the bad experience I had I ordered my next week from PLATED (which I HIGHLY recommend over HF), but I forgot to cancel my HF box. I explained to the customer service team my situation and pleaded with them to cancel the box, but they wouldn’t. So I just accepted it and had to order 2 meal boxes that week. But guess what? MY BOX FROM HF NEVER SHOWED UP.... AGAIN. I even called the courier to try to fix it and they didn’t even know what was going on. So I tried to call HF to resolve this. I was on hold for 20 mins and no one answered so I just gave up. If you depend on these boxes arriving on time (or at all) for your weekly dinners. Do not count on HF.
  • Overpriced for the service received Jul 30, 2020

    By lgmvxufyk
    Foods amazing, recipes are fresh made and fast. Now for why I rate 2 stars... Occasion 1: Delivered to wrong address and once we picked it up at the neighbors who was kind enough to let us know, box arrived open. Occasion 2: pork tenderloin bad, contacted by chat, disconnected twice after long wait times, I gave up on the refund. Occasion 3: meals were due to be delivered on July 3rd, never left FedEx facility, meals sent back due to "damage", refund not given until I called to request it even after getting an email saying it would automatically be refunded. Got tired of the BS and skipped a few weeks. Occasion 4: first delivery after restart did not come on scheduled delivery day, July 29th again hasn't left the FedEx facility. This is the second time I am left to scurry to come up with, shop, and cook the meals for my work week last minute. I work 10 hour shifts 4-5 days a week, I do not have the time or the energy for last minute meals and recipes and I do not eat microwave food! I pay for the convenience of having fresh food and recipes delivered to my door on my day off, I am NOT happy since I have been having so many issues!
  • Good until you try to cancel Jul 5, 2019

    By S0urp4tch
    **update: i called back customer service and they quickly cancelled my account. However, even when the agent said i was being placed in a do not call list i still get sales calls every single day!!! At this point i dont care how good the meals are i will not renew. I work in sales and service too, in our company if a customer needs to cancel after we gave them other options they are fully respected, and guess what? We still make millions of dollars in profits ever year! The fact that these people are so harrasing speak a lot about management, these employees are probably severely impacted if they don't meet their retention goals and the customer suffers the consequences. So dear hello fresh please update your management practices to the 21st century, dont hold it over your sales people if a person needs to cancel, they need to cancel and thats it! It will not make you bankrupt! *************** I like the service but i decided to cancel for personal reasons temporarily. However they keep reactivating my account without permission and the customer service people do not take a no for an answer. If i ever had plans to go back to this service thats no longer an option. Thieves.
  • Incompetent help Nov 6, 2020

    By Torikins192
    I moved to another state and stopped my service last May. I then restarted it this week November with new address I put in the app. On Monday prior to Thursday delivery I noticed it was going to my old state. So i called the help number and explained to the girl my shipment is going to the wrong address. She looked and saw my new address was in the app. And wasn’t sure why it was scheduled for my old state. I asked if she could change it so it would ship to my new address. She said it was past the time to make edits to my order. I explained I was not making an edit to my order but changing the address it was shipping to. She said she was sorry after 45 min and told me I had to call the courier. She didn’t know who it would be. I waited til I saw it was Ups. And called them. They said I had to wait til it was delivered to the wrong address then ask for it to be redirected. The food was delivered yesterday and the oldNeighbor called me to let me know that the new neighbor that moved into that home and took it back to the post office. I’m perplexed at the And ability to change an address for days prior to shipment
  • Bring back the widget Apr 24, 2020

    By Shibby_Dude :D
    I have enjoyed hello fresh but I can only really afford to do it, both money and time-wise, about once a quarter. I live by myself and so it’s nice whenever I get the chance to do it, but I have to skip usually about 11 weeks in a row before I can do it again. The widget helped me a ton because I’d tend to forget about the app at times, but if I scrolled down my widgets, I’d be inclined to skip easily. Well, I didn’t realize the widget was gone and so it hit me randomly one day to check the app and my order had shipped that day. I know I could delete my account but I had 2 $25 off coupons. I had already used one. I went to delete my account and it told me I’d lose the other coupon. So I was saving it to use before I went inactive. It caught me off guard and I really didn’t wanna spend that money. It was too late, though. I then skipped every upcoming week. Honestly, I feel like they deleted the widget for that purpose, so that we’d forget and they’d get a lot of business again from the quarantine. Not a cool move, guys. A lot of us don’t need to spend the money right now.
  • Great until it’s not Nov 1, 2021

    By noloiteringpls
    Try out other services first, you might save your time and money. Everything started out great because you’re a new customer, but as soon as you become a regular customer, things start slipping through the cracks. For someone who was 24 boxes into my account, the quality of ingredients lessened. What through me over the edge was my experience for the last 2 weeks. I went on vacation and arranged for my box to be delivered to where I was staying, the box never came and was reported as “refused”.. Then, this week, my box was supposed to be delivered to my regular address and was apparently cancelled when the representative gave me a refund as a courtesy (however, not much of a courtesy when you cancel the box all together). Hello Fresh believes all issues are solved with refunds and don’t get that people do not grocery shop entirely because we’re anticipating this box to come. I canceled on the spot when they were unable to mend the situation. Crappy help, mediocre recipes, and inability to appreciate you as a “valued” customer.
  • Jan 19, 2022

    By Damond Taylor
    It won't stop changing my order back to the original selections Edit: Updated the new software and now I can't even access my account. This is getting worse and worse and it's not even something that big. Just fix the bugs!
  • Jan 19, 2022

    By Brandon Gabbard
    Not sure who told these guys you can freeze vegetables like tomatoes and bell peppers. Mushy soggy vegetables are gross. I pulled out the bell pepper I forgot about last month and it was 100x better than what was sent by HelloFresh.
  • Jan 10, 2022

    By Nervy d
    They are misleading and awful. I had a coupon code for 17 free meals for first time customer and i tried to use it and of course it doesnt work because they are trying to trick people to pay. I even spoke with the agent and the person was not helpful. The app and their site is extremely confusing. I dont recommend hello freh. This was a big waste of time. Stay away.
  • Jan 10, 2022

    By Nick Dembowski
    Terrible app and process. Tried to sign up for the meals to start, it auto signed me up for recurring $60 a week charges and I can't find any way to cancel it. Didn't even tell me that would happen until I read the small print. Tried to change my account and the app bugs out and cant do anything. Never doing this again. Not worth it.
  • They Are Ignoring Me May 22, 2021

    By Mee54
    I went onto the app and paused my account for as far into the future as I was allowed. They still delivered a meal and deducted the cost from my account. I thought maybe I didn’t pause it within the specified time so I let it go. They delivered another meal less than a week later and deducted more money from my account! I went to the app to cancel. On the app, I read that cancellations can only be made on the website. When I went to the website, it automatically opened the app which doesn’t allow cancellations! I deleted the app and then I went back to the website and was able to cancel the service. I received a message that my subscription has been canceled, and I took a screenshot. They still delivered two more meals on two separate occasions and deducted money from my account! Are they really this ignorant or is this their way to make additional profit? I will have to find time during my busy workday to get on the phone and sit on hold and wait my turn among all their frustrated former customers to straighten them out; but it should not be this hard to cancel! I have not had this problem with other meal delivery companies. Perhaps I will report their dishonest business practices to BBB. I do not trust HelloFresh. I do not recommend them. No! Be cautious of them: once they get ahold of you, they will hold on tighter than a python! 🐍 I warn you: do not give them access to your money!
  • Unreliable Jul 28, 2020

    By allWysc
    The first box I ordered was supposed to be here on Friday 7/24. It just arrived today Tuesday 7/28. All the food was spoiled. I contacted the company several times which is not an easy process. Hold times for calling them are over 40 minutes. I hung up after that. Reached out to them through chat which also has a very long hold time because while you’re waiting it says connection lost every a couple of minutes. I wasn’t able to track the box after Friday. It showed it had been scanned in Kentucky and that was the last update. Chat support on Saturday assured me the box would be here Monday and everything would still be fresh. It was not delivered until today and everything in the box was room temperature. I cancelled the service Monday evening after waiting for close to an hour to chat with someone AGAIN. At that point I knew this service was not reliable and I wasn’t willing to wait indefinitely for the box to actually be delivered (to see if it was edible) and then have to go through the process of contacting the company again. Hello fresh was such a let down. It’s not convenient when I put out $200 of my grocery budget and then do all my dinner planning and grocery shopping excepting those meals to be here on a particular day and then they show up warm 4 days late. Oh and it’ll be 3 to 5 business days before you can get your money refunded. Didn’t take you 3-5 days to take my money.
  • Jan 8, 2022

    By Hannah Edgerly
    This app used to be wonderful. Now every time I try to edit my delivery and choose my meals it tells me "error, try again later." I've "tried again later," I've uninstalled and reinstalled. Until this is fixed I'll just continue to skip my deliveries, and if it isn't fixed soon, I'll just cancel my membership. Ridiculous.
  • Jan 9, 2022

    By alisoncowens
    The app says "an error has occurred " every single time I try to select my meals and/or change box size. Or at times, it will say the changes were saved but aren't. Why can't this bug be fixed already? This is ongoing for months.
  • Not worth the money Jan 22, 2021

    By Stardashia
    I start red hello fresh about a week ago. I’m an 18 year old girl who wants to eat better to lose weight. So I get a box but I realize that it’s a little too pricey for me which is definitely ok some ppl can’t pay for the excessive amount of money they want you to pay every week. So I try to cancel my box I look up anything that can help me but it all says the same thing go to account settings, menu, scroll down and press cancel plan. But I’m not even given that option I press account settings all it has is my account password and my personal info. So I’m not even given the opportunity to cancel. So this morning around 4 in the morning hello fresh tomorrow took $98 out of my account. So at this point I’m livid because I’ve been trying to stop all money transactions from happening. So I try the chat doesn’t work and I finally go on the app I’m pressing every button hoping it’ll bring me to something that can help. I go to the terms and conditions and I scroll and see an email I tried sending an email 4 times and each time it told me it couldn’t send bc the email did not exist or wasn’t receiving emails. Why would you have an accessible email that doesn’t work. And not only that it says to deactivate your subscription to email the one provided. I’m all out of ideas so I will be calling to talk with someone because this is ridiculous.
  • Scam. Major scam. Nov 7, 2021

    By Ransomgirl6
    I have been a customer of hello fresh for over a year- and while this company seems great they are scam artists at their finest. I was given a hello fresh gift card of $60, purchased (with receipt) at target. They won’t take it. Never took it. I ordered anyway since it was conviennent. No issues for a while, until about a month ago. My box i paid $73 for never got delivered. So my account was credited rather than refunded. I was told it would apply to the next box- it didn’t. They charged me another $73 which caused my account to overdraft (I budgeted for the credit to cover my meals for the week). I called and had them cancel that box and refund since they were suppose to use the credit. I have not been refunded yet (almost two weeks) and i was assured by the rep. That the credit would apply to the next box. Fine, I’ll try again. Checked my bank account, i was charged AGAIN and my credit (which is MY money, not a gift from them) has not been used because a “discount was applied”. What discount? i didn’t activate any. I budgeted again for my credit (MY MONEY) to pay for my meals. So now, I am out $200+ with no food deliveries and absolutely no support from customer service. Check other reviews, you’ll find im not the only one with these issues. This business is worth reporting to the BBB.

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