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Healthfirst NY

Healthfirst NY

healthfirst.org

Health Insurance for New Yorkers

4.2 Ratings 119+ Reviews 10K+ Downloads

Ratings & Reviews

Write a Review
  • Great initiative! More work to do! Oct 17, 2020

    By pound4pound1983
    I love that Healthfirst now has an app! The app experience is so much better than the website. However, key features are missing: find a doctor near me, view claims, and payments (pay and view history). Also, pls allow FaceID login.
  • Nice app Oct 15, 2020

    By Sharon1986122416
    This app is great, however I had issues in the beginning to be able to access my account. I tried twice with customer service and it seems like these customer service reps are incompetent. One told me they will call me back and never did. The other one told me I can’t login because I have to call NY State of Health to get access. She also said I can’t use my online credentials to login, which is incorrect. I was able to finally login when I used my online credentials. PLEASE TRAIN YOUR REPS BECAUSE THEY SEEM TO NOT HAVE ANY KNOWLEDGE ABOUT HOW TO ACCESS THIS APP. THANK YOU
  • Oct 21, 2020

    By Elizabeth Feliz
    Can you add a way to pay the premium through app? Overall it functions like the website.
  • Mar 25, 2021

    By JERMAINE WILLIAMSON
    THE BEST APP I EVER LOVE♎♒♎♒💲💲💵💵💰💰💯💯
  • Bill pay Jun 28, 2020

    By xmaowkhvmrl
    Can’t pay the bill through this app
  • Jan 4, 2021

    By Rj Rodriguez
    good but it doesn't let you pay your bill
  • Pretty good but cant make payments Jan 28, 2021

    By Heyyy banks
    Like the title says the app is pretty good i was having a hard time finding a dentist who accepts hf insurance but on this app its way easier but i initially downloaded this app thinking i wouldn’t have to go online to pay my bill I can just use the app I was wrong.
  • Feb 27, 2021

    By Jo Luba
    Fine so far !!!
  • Outstanding Dec 23, 2020

    By Naz2185
    Upon opening the app the first time, I was elated with the layout. I had no problems or concerns logging in and see my information in such an easy manner. WOW!!!
  • Work In Progress Apr 15, 2021

    By Ang57mac
    App will still not load completely in English. Can no longer view claim details!!! App has been completely fixed. Everything works perfectly! Thank you very much.
  • Great initiative! More work to do! Oct 17, 2020

    By pound4pound1983
    I love that Healthfirst now has an app! The app experience is so much better than the website. However, key features are missing: find a doctor near me, view claims, and payments (pay and view history). Also, pls allow FaceID login.
  • Nice app Oct 15, 2020

    By Sharon1986122416
    This app is great, however I had issues in the beginning to be able to access my account. I tried twice with customer service and it seems like these customer service reps are incompetent. One told me they will call me back and never did. The other one told me I can’t login because I have to call NY State of Health to get access. She also said I can’t use my online credentials to login, which is incorrect. I was able to finally login when I used my online credentials. PLEASE TRAIN YOUR REPS BECAUSE THEY SEEM TO NOT HAVE ANY KNOWLEDGE ABOUT HOW TO ACCESS THIS APP. THANK YOU
  • Oct 21, 2020

    By Elizabeth Feliz
    Can you add a way to pay the premium through app? Overall it functions like the website.
  • Mar 25, 2021

    By JERMAINE WILLIAMSON
    THE BEST APP I EVER LOVE♎♒♎♒💲💲💵💵💰💰💯💯
  • Bill pay Jun 28, 2020

    By xmaowkhvmrl
    Can’t pay the bill through this app
  • Jan 4, 2021

    By Rj Rodriguez
    good but it doesn't let you pay your bill
  • Pretty good but cant make payments Jan 28, 2021

    By Heyyy banks
    Like the title says the app is pretty good i was having a hard time finding a dentist who accepts hf insurance but on this app its way easier but i initially downloaded this app thinking i wouldn’t have to go online to pay my bill I can just use the app I was wrong.
  • Feb 27, 2021

    By Jo Luba
    Fine so far !!!
  • Outstanding Dec 23, 2020

    By Naz2185
    Upon opening the app the first time, I was elated with the layout. I had no problems or concerns logging in and see my information in such an easy manner. WOW!!!
  • Work In Progress Apr 15, 2021

    By Ang57mac
    App will still not load completely in English. Can no longer view claim details!!! App has been completely fixed. Everything works perfectly! Thank you very much.
  • Dec 9, 2020

    By Erica Jess
    Everything is uh oh error has occurred. It won't allow you to sign up for the mobile app whether child's or parent's info is entered. When you log into the regular website you cannot view digital cards...and alot more. Website does not work and is not navigable. Also when doctors office try to verify with member I.D. number it says invalid. I had to call member services to have them call the doc to let them know insurance and I.D. is good and correct and give them a reference number. Ridiculous
  • Jan 29, 2021

    By Dee
    Doesn't Meet My Needs. No option to pay my monthly premium so I will be uninstalling.
  • Feb 11, 2021

    By Subriya Richardson
    It won't let me do anything. All I get are error messages. I'm uninstalling.
  • Lame Jan 27, 2021

    By VickMart418
    I’m excited for the app but out of all the pictures you show you can do with this new app, you can do two things which is call Customer Services and see your medical ID. Kinda frustrating they show more promise than they are giving. If your gonna out an app out there just have all the features your promising because finding a doctor on the initially website is tiresome and time consuming. Was really looking forward to it. Smh. Maybe in another couple of months.
  • Can’t make a payment Sep 26, 2020

    By JenJenx05
    I thought this app was going to be a good idea and for the most part it is but I’d still have to either make a payment in person or go to the separate website to make a payment. I would like to be able to pay and have access to everything in one app. Probably will be deleting the app until that aspect is added.
  • Feb 6, 2021

    By sonia reyes
    Zero stars for useless app
  • Jan 11, 2021

    By Christian Cardona
    I don't see a way to pay my bill ..
  • Can’t even log in Apr 10, 2021

    By Jak1249
    Even after going through the process of changing my password — twice — through the app, it still wouldn’t let me log in. Absolutely useless.
  • SAYS MY ID AND PASSWORD IS INVALID Jul 20, 2020

    By Herr ArtigMeister
    Just loaded up this application and it will not take my login ID and password which in fact it DOES ACCEPT WITH A WEB BROWSER time and time again but the app is useless so it’s gonna be deleted. Using IOS 13.5.1
  • It tried Aug 30, 2020

    By ShaBeyBey
    The app can’t load my digital ID which defeats the purpose of the app

No reviews available

No reviews available

  • Mar 25, 2021

    By JERMAINE WILLIAMSON
    THE BEST APP I EVER LOVE♎♒♎♒💲💲💵💵💰💰💯💯
  • Feb 27, 2021

    By Jo Luba
    Fine so far !!!
  • Outstanding Dec 23, 2020

    By Naz2185
    Upon opening the app the first time, I was elated with the layout. I had no problems or concerns logging in and see my information in such an easy manner. WOW!!!
  • Awesome May 21, 2020

    By Mr. E 10473
    Thank you for making it so easy
  • Feb 19, 2021

    By Khalid B Mcmillian
    Good
  • Great app Apr 19, 2020

    By lbanyon
    So helpful and easy to use!
  • Feb 11, 2021

    By Rosangela Melendez
    Goodheelling plan
  • Feb 3, 2021

    By V.S Vincent
    Excellent
  • Fantastic Apr 16, 2020

    By bmgiel1
    Great App!
  • Oct 29, 2020

    By Fermin Blanco
    Healthyer Progressive
  • Great initiative! More work to do! Oct 17, 2020

    By pound4pound1983
    I love that Healthfirst now has an app! The app experience is so much better than the website. However, key features are missing: find a doctor near me, view claims, and payments (pay and view history). Also, pls allow FaceID login.
  • Oct 21, 2020

    By Elizabeth Feliz
    Can you add a way to pay the premium through app? Overall it functions like the website.
  • Bill pay Jun 28, 2020

    By xmaowkhvmrl
    Can’t pay the bill through this app
  • Work In Progress Apr 15, 2021

    By Ang57mac
    App will still not load completely in English. Can no longer view claim details!!! App has been completely fixed. Everything works perfectly! Thank you very much.
  • Jan 7, 2021

    By Al Aziz Sadiya Zayed
    Can i pay bills by this app ?
  • Nice app Oct 15, 2020

    By Sharon1986122416
    This app is great, however I had issues in the beginning to be able to access my account. I tried twice with customer service and it seems like these customer service reps are incompetent. One told me they will call me back and never did. The other one told me I can’t login because I have to call NY State of Health to get access. She also said I can’t use my online credentials to login, which is incorrect. I was able to finally login when I used my online credentials. PLEASE TRAIN YOUR REPS BECAUSE THEY SEEM TO NOT HAVE ANY KNOWLEDGE ABOUT HOW TO ACCESS THIS APP. THANK YOU
  • Jan 4, 2021

    By Rj Rodriguez
    good but it doesn't let you pay your bill
  • Pretty good but cant make payments Jan 28, 2021

    By Heyyy banks
    Like the title says the app is pretty good i was having a hard time finding a dentist who accepts hf insurance but on this app its way easier but i initially downloaded this app thinking i wouldn’t have to go online to pay my bill I can just use the app I was wrong.
  • Lame Jan 27, 2021

    By VickMart418
    I’m excited for the app but out of all the pictures you show you can do with this new app, you can do two things which is call Customer Services and see your medical ID. Kinda frustrating they show more promise than they are giving. If your gonna out an app out there just have all the features your promising because finding a doctor on the initially website is tiresome and time consuming. Was really looking forward to it. Smh. Maybe in another couple of months.
  • Can’t make a payment Sep 26, 2020

    By JenJenx05
    I thought this app was going to be a good idea and for the most part it is but I’d still have to either make a payment in person or go to the separate website to make a payment. I would like to be able to pay and have access to everything in one app. Probably will be deleting the app until that aspect is added.
  • Jan 11, 2021

    By Christian Cardona
    I don't see a way to pay my bill ..
  • Hard to find a doctor May 5, 2021

    By ce th nchok
    I thought this app is gonna make it easy to find a doctor, but it’s not. There is no ‘search by specialty’ option. For example-if you wanna find a primary care doctor, it gives you 10.000 of them. Literally. It gives a mix of everything-family nurse practitioner, pediatrics, internal medicine, geriatric medicine, family practice... so if you wanna search internal medicine only-good luck, you have to put so much time into searching for those doctors. Highly annoying. There isn’t ‘search by specialty’ option available in filter section either. Also, another thing is that if you are looking for a specialist it doesn’t have a description of the doctor’s specializations. So, for example, if you are looking for a psychiatrist specialized in anxiety it literally doesn’t say anything about the doctors so you don’t know what they are specialized in. The only option you have is to call them all individually which, again, takes too much time and is super super annoying. Please fix that. Have doctors update their specializations and add ‘search by specialization’ option.
  • Dec 9, 2020

    By Erica Jess
    Everything is uh oh error has occurred. It won't allow you to sign up for the mobile app whether child's or parent's info is entered. When you log into the regular website you cannot view digital cards...and alot more. Website does not work and is not navigable. Also when doctors office try to verify with member I.D. number it says invalid. I had to call member services to have them call the doc to let them know insurance and I.D. is good and correct and give them a reference number. Ridiculous
  • Jan 29, 2021

    By Dee
    Doesn't Meet My Needs. No option to pay my monthly premium so I will be uninstalling.
  • Feb 11, 2021

    By Subriya Richardson
    It won't let me do anything. All I get are error messages. I'm uninstalling.
  • Feb 6, 2021

    By sonia reyes
    Zero stars for useless app
  • Can’t even log in Apr 10, 2021

    By Jak1249
    Even after going through the process of changing my password — twice — through the app, it still wouldn’t let me log in. Absolutely useless.
  • SAYS MY ID AND PASSWORD IS INVALID Jul 20, 2020

    By Herr ArtigMeister
    Just loaded up this application and it will not take my login ID and password which in fact it DOES ACCEPT WITH A WEB BROWSER time and time again but the app is useless so it’s gonna be deleted. Using IOS 13.5.1
  • It tried Aug 30, 2020

    By ShaBeyBey
    The app can’t load my digital ID which defeats the purpose of the app

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