10K+
Downloads
About Healthfirst NY
About Healthfirst NY
The Healthfirst NY Mobile App keeps access to healthcare close at hand. Use it to find care that’s in your network, locate essential services nearby, view your digital member ID, and more. We’re working around the clock to add even more app features and to connect you to the care you need.
Healthfirst members can:
• Search for in-network care providers by specialty, location, gender, and language.
• Find essential services nearby—food, housing, education, employment, financial and legal assistance, and more.
• Access their digital member ID and save, email, text, and AirDrop it.
• View and change their primary care provider (PCP).
• Use our Healthfirst Virtual Community Office to search for a local sales rep by borough, office location, language, and gender.
• View membership information.
• Access Teladoc to speak with U.S. board-certified doctors 24/7 by phone and video.
• Contact Healthfirst Member Services to get answers to benefit questions.
• Get instant notifications on their device to stay in the know, learn about new features, and more.
Healthfirst members can:
• Search for in-network care providers by specialty, location, gender, and language.
• Find essential services nearby—food, housing, education, employment, financial and legal assistance, and more.
• Access their digital member ID and save, email, text, and AirDrop it.
• View and change their primary care provider (PCP).
• Use our Healthfirst Virtual Community Office to search for a local sales rep by borough, office location, language, and gender.
• View membership information.
• Access Teladoc to speak with U.S. board-certified doctors 24/7 by phone and video.
• Contact Healthfirst Member Services to get answers to benefit questions.
• Get instant notifications on their device to stay in the know, learn about new features, and more.
Ratings & Reviews
Write a Review
Community
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Paying my bill is missing
Feb 5, 2021 So you created an app with like a bunch of good things like viewing my ID, customer service, finding a doctor and even human resources with a lot of info I barely use, and that’s awesome, but I can’t use the app to pay my bill every month? What’s the point? When I go to the site on my phone to pay, I go through 4 different windows your site opens up to me until I can get to the pay my bill option (and sometimes that doesn’t work either - tells me to come back at later time smh). It’s a basic! Not sure why you made it so complicated to pay you. Don’t you want money right away? Please add this feature to the app and make our life easier! Thank you! more -
Great initiative! More work to do!
Oct 17, 2020 I love that Healthfirst now has an app! The app experience is so much better than the website. However, key features are missing: find a doctor near me, view claims, and payments (pay and view history). Also, pls allow FaceID login. more -
Nice app
Oct 15, 2020 This app is great, however I had issues in the beginning to be able to access my account. I tried twice with customer service and it seems like these customer service reps are incompetent. One told me they will call me back and never did. The other one told me I can’t login because I have to call NY State of Health to get access. She also said I can’t use my online credentials to login, which is incorrect. I was able to finally login when I used my online credentials. PLEASE TRAIN YOUR REPS BECAUSE THEY SEEM TO NOT HAVE ANY KNOWLEDGE ABOUT HOW TO ACCESS THIS APP. THANK YOU more -
Bill pay
Jun 28, 2020 Can’t pay the bill through this app -
Pretty good but cant make payments
Jan 28, 2021 Like the title says the app is pretty good i was having a hard time finding a dentist who accepts hf insurance but on this app its way easier but i initially downloaded this app thinking i wouldn’t have to go online to pay my bill I can just use the app I was wrong. more -
Jun 23, 2021 Unclear hard to use -
Outstanding
Dec 23, 2020 Upon opening the app the first time, I was elated with the layout. I had no problems or concerns logging in and see my information in such an easy manner. WOW!!! -
Work In Progress
Apr 15, 2021 App will still not load completely in English. Can no longer view claim details!!! App has been completely fixed. Everything works perfectly! Thank you very much. -
Oct 21, 2020 Can you add a way to pay the premium through app? Overall it functions like the website. -
Mar 25, 2021 THE BEST APP I EVER LOVE♎♒♎♒💲💲💵💵💰💰💯💯
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Paying my bill is missing
Feb 5, 2021 So you created an app with like a bunch of good things like viewing my ID, customer service, finding a doctor and even human resources with a lot of info I barely use, and that’s awesome, but I can’t use the app to pay my bill every month? What’s the point? When I go to the site on my phone to pay, I go through 4 different windows your site opens up to me until I can get to the pay my bill option (and sometimes that doesn’t work either - tells me to come back at later time smh). It’s a basic! Not sure why you made it so complicated to pay you. Don’t you want money right away? Please add this feature to the app and make our life easier! Thank you! more -
Great initiative! More work to do!
Oct 17, 2020 I love that Healthfirst now has an app! The app experience is so much better than the website. However, key features are missing: find a doctor near me, view claims, and payments (pay and view history). Also, pls allow FaceID login. more -
Nice app
Oct 15, 2020 This app is great, however I had issues in the beginning to be able to access my account. I tried twice with customer service and it seems like these customer service reps are incompetent. One told me they will call me back and never did. The other one told me I can’t login because I have to call NY State of Health to get access. She also said I can’t use my online credentials to login, which is incorrect. I was able to finally login when I used my online credentials. PLEASE TRAIN YOUR REPS BECAUSE THEY SEEM TO NOT HAVE ANY KNOWLEDGE ABOUT HOW TO ACCESS THIS APP. THANK YOU more -
Bill pay
Jun 28, 2020 Can’t pay the bill through this app -
Pretty good but cant make payments
Jan 28, 2021 Like the title says the app is pretty good i was having a hard time finding a dentist who accepts hf insurance but on this app its way easier but i initially downloaded this app thinking i wouldn’t have to go online to pay my bill I can just use the app I was wrong. more -
Jun 23, 2021 Unclear hard to use -
Outstanding
Dec 23, 2020 Upon opening the app the first time, I was elated with the layout. I had no problems or concerns logging in and see my information in such an easy manner. WOW!!! -
Work In Progress
Apr 15, 2021 App will still not load completely in English. Can no longer view claim details!!! App has been completely fixed. Everything works perfectly! Thank you very much. -
Oct 21, 2020 Can you add a way to pay the premium through app? Overall it functions like the website. -
Mar 25, 2021 THE BEST APP I EVER LOVE♎♒♎♒💲💲💵💵💰💰💯💯
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Jul 10, 2021 App keeps crashing after a fresb install it tries to open then crashes -
Jun 16, 2021 It shouldn't be this difficult to pay my premium or log into the app. -
Lame
Jan 27, 2021 I’m excited for the app but out of all the pictures you show you can do with this new app, you can do two things which is call Customer Services and see your medical ID. Kinda frustrating they show more promise than they are giving. If your gonna out an app out there just have all the features your promising because finding a doctor on the initially website is tiresome and time consuming. Was really looking forward to it. Smh. Maybe in another couple of months. more -
Feb 28, 2021 Dog water. Most of the buttons on the app lead to an error message because it fails to load anything. Also I can't pay my monthly fees through the app which was the reason I downloaded it. Actually useless as hell, why not just have the app be a mobile version of the website? more -
Can’t make a payment
Sep 26, 2020 I thought this app was going to be a good idea and for the most part it is but I’d still have to either make a payment in person or go to the separate website to make a payment. I would like to be able to pay and have access to everything in one app. Probably will be deleting the app until that aspect is added. more -
Feb 11, 2021 It won't let me do anything. All I get are error messages. I'm uninstalling. -
Dec 9, 2020 Everything is uh oh error has occurred. It won't allow you to sign up for the mobile app whether child's or parent's info is entered. When you log into the regular website you cannot view digital cards...and alot more. Website does not work and is not navigable. Also when doctors office try to verify with member I.D. number it says invalid. I had to call member services to have them call the doc to let them know insurance and I.D. is good and correct and give them a reference number. Ridiculous more -
Jan 29, 2021 Doesn't Meet My Needs. No option to pay my monthly premium so I will be uninstalling. -
Can’t even log in
Apr 10, 2021 Even after going through the process of changing my password — twice — through the app, it still wouldn’t let me log in. Absolutely useless. -
Feb 6, 2021 Zero stars for useless app
No reviews available
No reviews available
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Outstanding
Dec 23, 2020 Upon opening the app the first time, I was elated with the layout. I had no problems or concerns logging in and see my information in such an easy manner. WOW!!! -
Mar 25, 2021 THE BEST APP I EVER LOVE♎♒♎♒💲💲💵💵💰💰💯💯 -
Awesome
May 21, 2020 Thank you for making it so easy -
Great app
Apr 19, 2020 So helpful and easy to use! -
Feb 27, 2021 Fine so far !!! -
Fantastic
Apr 16, 2020 Great App! -
Jul 13, 2021 Very good -
Feb 19, 2021 Good -
Feb 11, 2021 Goodheelling plan -
Feb 3, 2021 Excellent
-
Paying my bill is missing
Feb 5, 2021 So you created an app with like a bunch of good things like viewing my ID, customer service, finding a doctor and even human resources with a lot of info I barely use, and that’s awesome, but I can’t use the app to pay my bill every month? What’s the point? When I go to the site on my phone to pay, I go through 4 different windows your site opens up to me until I can get to the pay my bill option (and sometimes that doesn’t work either - tells me to come back at later time smh). It’s a basic! Not sure why you made it so complicated to pay you. Don’t you want money right away? Please add this feature to the app and make our life easier! Thank you! more -
Great initiative! More work to do!
Oct 17, 2020 I love that Healthfirst now has an app! The app experience is so much better than the website. However, key features are missing: find a doctor near me, view claims, and payments (pay and view history). Also, pls allow FaceID login. more -
Bill pay
Jun 28, 2020 Can’t pay the bill through this app -
Work In Progress
Apr 15, 2021 App will still not load completely in English. Can no longer view claim details!!! App has been completely fixed. Everything works perfectly! Thank you very much. -
Oct 21, 2020 Can you add a way to pay the premium through app? Overall it functions like the website. -
Jan 7, 2021 Can i pay bills by this app ?
-
Nice app
Oct 15, 2020 This app is great, however I had issues in the beginning to be able to access my account. I tried twice with customer service and it seems like these customer service reps are incompetent. One told me they will call me back and never did. The other one told me I can’t login because I have to call NY State of Health to get access. She also said I can’t use my online credentials to login, which is incorrect. I was able to finally login when I used my online credentials. PLEASE TRAIN YOUR REPS BECAUSE THEY SEEM TO NOT HAVE ANY KNOWLEDGE ABOUT HOW TO ACCESS THIS APP. THANK YOU more -
Pretty good but cant make payments
Jan 28, 2021 Like the title says the app is pretty good i was having a hard time finding a dentist who accepts hf insurance but on this app its way easier but i initially downloaded this app thinking i wouldn’t have to go online to pay my bill I can just use the app I was wrong. more -
Jun 23, 2021 Unclear hard to use -
Jan 4, 2021 good but it doesn't let you pay your bill
-
Lame
Jan 27, 2021 I’m excited for the app but out of all the pictures you show you can do with this new app, you can do two things which is call Customer Services and see your medical ID. Kinda frustrating they show more promise than they are giving. If your gonna out an app out there just have all the features your promising because finding a doctor on the initially website is tiresome and time consuming. Was really looking forward to it. Smh. Maybe in another couple of months. more -
Can’t make a payment
Sep 26, 2020 I thought this app was going to be a good idea and for the most part it is but I’d still have to either make a payment in person or go to the separate website to make a payment. I would like to be able to pay and have access to everything in one app. Probably will be deleting the app until that aspect is added. more -
Jan 11, 2021 I don't see a way to pay my bill .. -
Hard to find a doctor
May 5, 2021 I thought this app is gonna make it easy to find a doctor, but it’s not. There is no ‘search by specialty’ option. For example-if you wanna find a primary care doctor, it gives you 10.000 of them. Literally. It gives a mix of everything-family nurse practitioner, pediatrics, internal medicine, geriatric medicine, family practice... so if you wanna search internal medicine only-good luck, you have to put so much time into searching for those doctors. Highly annoying. There isn’t ‘search by specialty’ option available in filter section either. Also, another thing is that if you are looking for a specialist it doesn’t have a description of the doctor’s specializations. So, for example, if you are looking for a psychiatrist specialized in anxiety it literally doesn’t say anything about the doctors so you don’t know what they are specialized in. The only option you have is to call them all individually which, again, takes too much time and is super super annoying. Please fix that. Have doctors update their specializations and add ‘search by specialization’ option. more
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Jul 10, 2021 App keeps crashing after a fresb install it tries to open then crashes -
Jun 16, 2021 It shouldn't be this difficult to pay my premium or log into the app. -
Feb 28, 2021 Dog water. Most of the buttons on the app lead to an error message because it fails to load anything. Also I can't pay my monthly fees through the app which was the reason I downloaded it. Actually useless as hell, why not just have the app be a mobile version of the website? more -
Feb 11, 2021 It won't let me do anything. All I get are error messages. I'm uninstalling. -
Dec 9, 2020 Everything is uh oh error has occurred. It won't allow you to sign up for the mobile app whether child's or parent's info is entered. When you log into the regular website you cannot view digital cards...and alot more. Website does not work and is not navigable. Also when doctors office try to verify with member I.D. number it says invalid. I had to call member services to have them call the doc to let them know insurance and I.D. is good and correct and give them a reference number. Ridiculous more -
Jan 29, 2021 Doesn't Meet My Needs. No option to pay my monthly premium so I will be uninstalling. -
Can’t even log in
Apr 10, 2021 Even after going through the process of changing my password — twice — through the app, it still wouldn’t let me log in. Absolutely useless. -
Feb 6, 2021 Zero stars for useless app -
SAYS MY ID AND PASSWORD IS INVALID
Jul 20, 2020 Just loaded up this application and it will not take my login ID and password which in fact it DOES ACCEPT WITH A WEB BROWSER time and time again but the app is useless so it’s gonna be deleted. Using IOS 13.5.1 -
It tried
Aug 30, 2020 The app can’t load my digital ID which defeats the purpose of the app
What’s Groovy
The app is excellent to manage your health issues. Nonetheless, I'd like to be able to arrange transportation through the app also.
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What’s Subpar
Disgusting. Inaccessible. Keeps telling to call customer service. Will not let people pay premiums hoping they go into default. disgusting.
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less
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Release Notes
v1.845.0
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