healow

healow

eClinicalWorks LLC

Manage your and your family's health information.

3.3 Ratings 89K+ Reviews 5M+ Downloads

Ratings & Reviews

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  • img Community

    Is it Healow or the Dr? Feb 1, 2022

    By miriam louise hancock
    Half of the information is incorrect, has meds and illnesses I haven't had/used in years, information posted is incorrect... user friendly? Not the worst, certainly not the best. Patient is unable to make corrections and the drs office apparently has no clue, someone is inputting the information and someone is giving the information to input... how do you find out which one to discuss making corrections with? No one knows.
  • img Community

    Do not install app you loose control Jan 25, 2022

    By Fuck You
    App REQUIRES lock screen pin wheather you want it or not. Uninstall does not remove lock screen even when trying to disable in settings. You are not informed of this. When you receive notification via this app. you MUST install to view message. Then you can't remove pin lock. They have control of your phone. DO NOT INSTALL !
  • img Expert
    1. Communicating with your doctor is easier than ever with this handy app that keeps up to date records of your medical history
    2. Keep track of your appointments, lab tests, and medications all in one place you can take with you everywhere
    3. Find great information on the doctor that is right for you and book an appointment all through this app
  • Jun 14, 2022

    By Cheryl Harris
    Have been having issues upon logging in, it will go right back to log in, over and over. Have to delete app and re-install to get it to work. Although once in its very helpful in keeping track of everything. Records, test results, medications, appointments and referrals. Contacting by text is great. Not having to stay on hold with phone call, just send text and check back later for reply.
  • Jun 15, 2022

    By Ron Ferguson
    Pretty good, but some disfluencies in the interface. For example, when you take a photograph of your insurance card it doesn't give you the option of cropping or rotating it afterwards. Also, in the check-in process, once you check in it continues to show you the button for checking in, instead of letting you know that you're done with checking in. You actually have to click the check-in button for it to then tell you that it's already been done. A second check-in button is not functional.
  • Super Helpful Health Tracking App :) Jun 17, 2022

    By FL_Quaintrelle
    I’ve used ‘healow’ for several years now. In that time I’ve had a couple of surgeries, mental health appointments, ER visits, 2 hospital stays, medical appointments, drug & alcohol abuse rehab, prescriptions, annual physicals, etc, etc & being a person with ADHD it helps me tremendously with keeping all my important heath info together, organized, situated, handy, easy to understand & access…ANYWHERE at that! It’s fantastic & has been super helpful in tracking my heath informations making my appointments efficient - I leave feeling heard, confident, knowledgeable - like I got my $ worth. My Dr’s are able to treat me comprehensively because they’re fully informed, & are happy to respectfully hear me out as a patient because they can see I care about my health. It’s a win-win all around. I highly recommend this app. Thank you developers, from the bottom of my heart. I truly love your app. ❤️
  • May 31, 2022

    By Ed Lewis
    This app is so confusing because it picks and chooses when to work. Meaning, it gives you the options to use a pin, fingerprint or face to log in. However, when you choose one the app directs you to use a second option and when you choose that the app still doesn't allow you access to any records. Unfortunately, outside of calling this is my only option to communicate with my service provider which is aggravating!Also I'm not able to reply to a message without having to start a new message
  • New to Dr Smart... app is an awesome 1st step Mar 8, 2019

    By 27thLetter
    After the worst transition from a great physician for over 2 years , to what I would say was beyond INSULTING new estab appt w/a PA yesterday, that was time wasted. The PA 1st stating a well known ADD med “didn’t exist,”then she “can’t find my history w/ this rx that I’ve been on for 1.5yrs...ergo, not going to refill or even reduce milligram, if THAT were the true reason she denied to write for 1 refill of an rx taken daily. She refused an antibiotic for severe sinus infection, stating “insurance won’t cover “, yet I have filled it in past w/out a problem? I left after 2 hours, w/ no progress & no refills. An antidepressant & ADD med taken daily that I’ll be out of next week, leaving me lost.I changed immediately to a Dr linked with app, if they care for patients as well as app assists, I will rest easy. It seems they do, we shall see. I have a great feeling about the Drs I will be linked to. Thank you for a great app.
  • Works but needs work Oct 1, 2020

    By teeblackley
    Though I installed this app a couple years ago, I haven’t needed to really use it until recently. How do I delete or even archive “we miss you” or “happy holidays” messages? Messages need the option to maintain their thread like in every other messaging app. I like having a history of my lab and test results and have been able to rely on this feature and is what has kept me using it. One of my main concerns is readability. The fonts are small, thin and lightweight which makes them difficult to read. I could rely more on the icons (appointments, records, etc) on the main screen if they’re easier to see (small, faint, and detailed). Ironically they are easier to see on the Help screen! The readability issue applies to every screen. Sadly, I think this app must be one of the lower priced among the options for medical professionals. The version history reflects a lot of bug response, but the last enhancement was 8 months ago and the last update 2 years ago. The in-app “report a problem” is non-functioning. I question whether the development team even follows reviews/suggestions for improvement or actively works to improve this app. It works, but comes in juuuust under the wire.
  • Jun 23, 2022

    By rhonda kinchen
    Update: After reading through the reviews, I decided to uninstall the app and reinstall. The reinstall worked!! I can now use my app again. I changed rating from a 3 to 4. I've always loved this app & have never had any issues. But for the last 3 wks I've been unable to sign in. When I use my fingerprint to sign in, it keeps popping back up, asking for my fingerprint over & over again. I also tried using my password, it continues to so the same thing. Email sent to developers.
  • Jun 14, 2022

    By Cheryl Harris
    Have been having issues upon logging in, it will go right back to log in, over and over. Have to delete app and re-install to get it to work. Although once in its very helpful in keeping track of everything. Records, test results, medications, appointments and referrals. Contacting by text is great. Not having to stay on hold with phone call, just send text and check back later for reply.
  • Jun 15, 2022

    By Ron Ferguson
    Pretty good, but some disfluencies in the interface. For example, when you take a photograph of your insurance card it doesn't give you the option of cropping or rotating it afterwards. Also, in the check-in process, once you check in it continues to show you the button for checking in, instead of letting you know that you're done with checking in. You actually have to click the check-in button for it to then tell you that it's already been done. A second check-in button is not functional.
  • Super Helpful Health Tracking App :) Jun 17, 2022

    By FL_Quaintrelle
    I’ve used ‘healow’ for several years now. In that time I’ve had a couple of surgeries, mental health appointments, ER visits, 2 hospital stays, medical appointments, drug & alcohol abuse rehab, prescriptions, annual physicals, etc, etc & being a person with ADHD it helps me tremendously with keeping all my important heath info together, organized, situated, handy, easy to understand & access…ANYWHERE at that! It’s fantastic & has been super helpful in tracking my heath informations making my appointments efficient - I leave feeling heard, confident, knowledgeable - like I got my $ worth. My Dr’s are able to treat me comprehensively because they’re fully informed, & are happy to respectfully hear me out as a patient because they can see I care about my health. It’s a win-win all around. I highly recommend this app. Thank you developers, from the bottom of my heart. I truly love your app. ❤️
  • May 31, 2022

    By Ed Lewis
    This app is so confusing because it picks and chooses when to work. Meaning, it gives you the options to use a pin, fingerprint or face to log in. However, when you choose one the app directs you to use a second option and when you choose that the app still doesn't allow you access to any records. Unfortunately, outside of calling this is my only option to communicate with my service provider which is aggravating!Also I'm not able to reply to a message without having to start a new message
  • New to Dr Smart... app is an awesome 1st step Mar 8, 2019

    By 27thLetter
    After the worst transition from a great physician for over 2 years , to what I would say was beyond INSULTING new estab appt w/a PA yesterday, that was time wasted. The PA 1st stating a well known ADD med “didn’t exist,”then she “can’t find my history w/ this rx that I’ve been on for 1.5yrs...ergo, not going to refill or even reduce milligram, if THAT were the true reason she denied to write for 1 refill of an rx taken daily. She refused an antibiotic for severe sinus infection, stating “insurance won’t cover “, yet I have filled it in past w/out a problem? I left after 2 hours, w/ no progress & no refills. An antidepressant & ADD med taken daily that I’ll be out of next week, leaving me lost.I changed immediately to a Dr linked with app, if they care for patients as well as app assists, I will rest easy. It seems they do, we shall see. I have a great feeling about the Drs I will be linked to. Thank you for a great app.
  • Works but needs work Oct 1, 2020

    By teeblackley
    Though I installed this app a couple years ago, I haven’t needed to really use it until recently. How do I delete or even archive “we miss you” or “happy holidays” messages? Messages need the option to maintain their thread like in every other messaging app. I like having a history of my lab and test results and have been able to rely on this feature and is what has kept me using it. One of my main concerns is readability. The fonts are small, thin and lightweight which makes them difficult to read. I could rely more on the icons (appointments, records, etc) on the main screen if they’re easier to see (small, faint, and detailed). Ironically they are easier to see on the Help screen! The readability issue applies to every screen. Sadly, I think this app must be one of the lower priced among the options for medical professionals. The version history reflects a lot of bug response, but the last enhancement was 8 months ago and the last update 2 years ago. The in-app “report a problem” is non-functioning. I question whether the development team even follows reviews/suggestions for improvement or actively works to improve this app. It works, but comes in juuuust under the wire.
  • Jun 23, 2022

    By rhonda kinchen
    Update: After reading through the reviews, I decided to uninstall the app and reinstall. The reinstall worked!! I can now use my app again. I changed rating from a 3 to 4. I've always loved this app & have never had any issues. But for the last 3 wks I've been unable to sign in. When I use my fingerprint to sign in, it keeps popping back up, asking for my fingerprint over & over again. I also tried using my password, it continues to so the same thing. Email sent to developers.
  • Don’t understand what most of you have Against security measures Jan 5, 2022

    By SurvivorKym
    I for one like the added measures. If you’ve ever had your identity stolen and your medical information and insurance used and then have to fight for years to clean it up you should be happy that they’re taking these extra subs to protect you so one extra strap may be frustrating but in the long run it could be saving you 1 million other stops. Love the doctors love the app and the security. With having stage four bone cancer that is now going to the brain barrier my left orbital socket and plate the extra measures are good for me and I take them every time because I am not having my identity insurance and all of that stolen again so I praise the app, five stars I’d give it 10 if I could
  • Good but messaging needs improvement Apr 11, 2022

    By GP-1970
    This App is a well done application that provides good medical record keeping and communication between patient and doctors. The one issue that is a problem for this application is the messaging. When constructing a message addressed to a doctor, many times an error appears when attempting to send a message, “only valid characters are allowed (A-Z, a-z, 0-9), including all special characters“. Yet the message does not include any invalid characters or even special characters beyond “)” and “(“ according to the error message. To work around this error, I have to construct my message in the IOS “note” app and then copy/paste the message to the Healow app. This is very inconvenient. But I still use this application to communicate with my doctors.
  • Needs improvement. Jul 30, 2020

    By MMMM1011
    I do like the app,but there are improvement that need to be made. For example one of the my most used feature is the messaging. Most of the time it’s easier than making a phone call however I can’t see the message until 2 hours after it was sent even if I check the app constantly. If my doctor sent me a message at 3 o’clock I won’t be in my inbox until 5 which is a frustrating inconvenience. It would also be helpful if I could get a notification when I get a message as well. The telahealth visit through the app is hit or miss and my doctor and I often have to do it another way. If the developers take one thing from this review to fix please fix the messaging lag.
  • img Community

    Is it Healow or the Dr? Feb 1, 2022

    By miriam louise hancock
    Half of the information is incorrect, has meds and illnesses I haven't had/used in years, information posted is incorrect... user friendly? Not the worst, certainly not the best. Patient is unable to make corrections and the drs office apparently has no clue, someone is inputting the information and someone is giving the information to input... how do you find out which one to discuss making corrections with? No one knows.
  • img Community

    Do not install app you loose control Jan 25, 2022

    By Fuck You
    App REQUIRES lock screen pin wheather you want it or not. Uninstall does not remove lock screen even when trying to disable in settings. You are not informed of this. When you receive notification via this app. you MUST install to view message. Then you can't remove pin lock. They have control of your phone. DO NOT INSTALL !
  • Think app needs an update bc of iOS 15 Oct 5, 2021

    By Pennybink
    Can login but initially it was not being able to make an appointment and view records. Didn’t try sending message via the app as I had no reason to do so. Eventually was able to make an appointment. But still trouble login to view records pops up. Deleting app and all you should do with an app not responding as it should has not helped. Update: been reading other reviews. I had a drive through Covid test and because of that, I was in the medical clinics system with Healow being available that I didn’t know at the time. Later after seeing that place used Healow, I was able to use my phone number with some information to get in via a web browser on my computer. Can’t recall if I input a password in account there, suspect I did. But do know I did not know my user name from the browser computer version. So the app. Frustrating to get in. Think I clicked forgot password but do know that I was allowed to use my phone to login and from there saw my user name. No idea if others use FirstnameLastnameBirthyear for user name. I wish I could recall when the password was made, likely it was browser version. Capital first letter of first name and Capital first letter of last name then 19- - birth year and no spaces. This worked for my husband too.
  • Jun 6, 2022

    By Kendra
    ever since the last update, it will not even let me in at all! it loads, asks me to use fingerprint, and just keeps popping up! will not go past that screen, even after the scan! either fix with an update, or with a completely new & improved app built from the ground up! 😤😡👎👎 update: i uninstalled and reinstalled the app, which seemed to fix it (so far).
  • Zero Confidence in Healow Jan 18, 2022

    By PJJJK in MA
    My health care provider swapped from Follow My Health to Healow. Prior to the change I was not too fond of Follow My Health. Since the transition I can honestly say that in my personal experience Follow My Health is a Rock Star when compared to Healow. I can only assume the “low” in Healow stands for low bidder. I initially gave up after multiple attempts to set up a Healo account to access my personal medical records. Recently (many months later) I made another attempt which proved just as frustrating and unsuccessful. Eventually support was received from my Medical Providers staff. Healow support is in my experience non-existent. As to the Healow app’s content and ease of use. My experience thus far warrants Zero Stars ! I suspect Healow is in the profit business and not the medical records business. This patient’s experience allows Healow’s site was definitely not created from a patient’s perspective or needs. Their site does not even recognize my Primary Care Provider or The Medical Practice they service after requesting just that info ! With no intention to create a negative this has thus far been my personal experience. Hopefully one that Healow will consider to improve their service. If and when they were to make improvements I will post a retraction with a better score. Till then I hope your experience is better than mine.
  • Nonfunctional app Apr 27, 2020

    By TheWallaby
    Wasted 2 hours trying to set up this app the night before an appointment. Issue is I already had Healow installed in prep for a different appointment. Process went fairly smoothly to log into the portal the first time but that appointment is days away. I have an appointment tomorrow with another provider who unfortunately also requires Healow. App is already installed and NOTHING works to add a new account from the app (using iPhone 11)...finds provider but subsequent prompts just will not accept input. Bailed out and logged in from my newer laptop only to watch it reject every browser I tried (Chrome, IE, Edge) as “unsupported.” Ended up giving up and logging on using the browser app from my iPhone, bypasses the app entirely. At least the test didn’t reject the browser, but it’s really not optimized for the main bike screen. Due to COVID risk,I need these virtual visits. Guess if it doesn’t work tomorrow with my crazy workaround I’ll cancel my appointment and blame it on eClinicalWorks. I know I won’t be the first to do so. As an IT professional in healthcare, I hate seeing buggy apps like these because I know it will be a barrier to healthcare for some non technical or older people. Sad. Update: assuming eCW took the backend down last evening with NO alert that maintenance was occurring. Monday am functions like linking an account mysteriously work. Wow. What a waste of an evening.
  • Jun 6, 2022

    By Michelle Huizenga
    Good-when it works. It gives you options to sign in, but won't actually let you in, even after accepting your fingerprint. It will then have you enter your email and password over and over and over again, until you get so frustrated you select "forgot password" option. Reset your password. Surprise! It still won't let you in... I need this app to work. It's what my hospital and it's affiliates use. I can't talk in the phone, and do all my communicating via the app.
  • Frustratingly bad design Apr 12, 2021

    By Real-Pro
    Like so many things in the American health care system, this app is a sprawling poorly organized mess, needlessly difficult to navigate and ultimately-give-up frustrating. Your incoming messages are on the landing page but how do you get to the thread of received AND sent? Not from there! And not by clicking on Messages either. No, you have to stumble on My Records and discover them buried there for some reason. Want to renew a prescription? You can do it if you know the secret (as in completely unlabeled) button 5 clicks deep from the main menu. Need to tell the app which pharmacy to use? Hope it’s not CVS because you will have to manually search through the list of EVERY CVS in the US, randomly listed, screen by screen, until you find your needle in the haystack. And don’t bother seeking advice on how to do this more efficiently: searching Help for the word “pharmacy” yields exactly zero results. Why would anyone make these boneheaded basic usability decisions? This app is like punishment for actually trying to perform basic healthcare functions online, as if your provider were yelling at you, “just pick up the phone, for God’s sake!”
  • Jun 17, 2022

    By Ryan Garvey
    Complete garbage. The urgent care we went to forces you to use this app. Except none of the information ever made it into the app. It was a pain to setup, it keeps freezing and crashing, requires video and audio even to use which is just crazy. The interface is awkward and confusing and not intuitive at all. We won't be going back to that urgent care again because of this app.
  • I can’t rate it any better Mar 31, 2022

    By flowerlily1
    This app is extremely frustrating. I have not been able to log in since December. My Doctor’s office has reset it several times to no avail. I keep trying to retrieve/ reset my user name/password only to be told I am not registered. I have received ONE email from support and even though I explained the above and requested a phone call more than a week ago, nobody has replied. Right now my opinion of this app is that plus garbage and customer service none existent. Follow up: today I received an email notifying me that they are considering my case closed. Has anyone bothered to contact Me by phone (as I requested) or even by email? NO! and they are closing my case??? Unfortunately I can’t give them any lower than a one star. This rating does not necessarily speak for the app. For all I know it’s a great app BUT I have not been able to use it so I can’t say. My issue is mainly with customer service. I wonder, do they just have bad service? Incompetent reps? Or are they just so inundated with complaints that they have missed my request? In any case, this app is useless to me as it stands.
  • img Community

    Is it Healow or the Dr? Feb 1, 2022

    By miriam louise hancock
    Half of the information is incorrect, has meds and illnesses I haven't had/used in years, information posted is incorrect... user friendly? Not the worst, certainly not the best. Patient is unable to make corrections and the drs office apparently has no clue, someone is inputting the information and someone is giving the information to input... how do you find out which one to discuss making corrections with? No one knows.
  • img Community

    Do not install app you loose control Jan 25, 2022

    By Fuck You
    App REQUIRES lock screen pin wheather you want it or not. Uninstall does not remove lock screen even when trying to disable in settings. You are not informed of this. When you receive notification via this app. you MUST install to view message. Then you can't remove pin lock. They have control of your phone. DO NOT INSTALL !
  • img Expert
    1. Communicating with your doctor is easier than ever with this handy app that keeps up to date records of your medical history
    2. Keep track of your appointments, lab tests, and medications all in one place you can take with you everywhere
    3. Find great information on the doctor that is right for you and book an appointment all through this app
  • Jun 14, 2022

    By Cheryl Harris
    Have been having issues upon logging in, it will go right back to log in, over and over. Have to delete app and re-install to get it to work. Although once in its very helpful in keeping track of everything. Records, test results, medications, appointments and referrals. Contacting by text is great. Not having to stay on hold with phone call, just send text and check back later for reply.
  • Super Helpful Health Tracking App :) Jun 17, 2022

    By FL_Quaintrelle
    I’ve used ‘healow’ for several years now. In that time I’ve had a couple of surgeries, mental health appointments, ER visits, 2 hospital stays, medical appointments, drug & alcohol abuse rehab, prescriptions, annual physicals, etc, etc & being a person with ADHD it helps me tremendously with keeping all my important heath info together, organized, situated, handy, easy to understand & access…ANYWHERE at that! It’s fantastic & has been super helpful in tracking my heath informations making my appointments efficient - I leave feeling heard, confident, knowledgeable - like I got my $ worth. My Dr’s are able to treat me comprehensively because they’re fully informed, & are happy to respectfully hear me out as a patient because they can see I care about my health. It’s a win-win all around. I highly recommend this app. Thank you developers, from the bottom of my heart. I truly love your app. ❤️
  • New to Dr Smart... app is an awesome 1st step Mar 8, 2019

    By 27thLetter
    After the worst transition from a great physician for over 2 years , to what I would say was beyond INSULTING new estab appt w/a PA yesterday, that was time wasted. The PA 1st stating a well known ADD med “didn’t exist,”then she “can’t find my history w/ this rx that I’ve been on for 1.5yrs...ergo, not going to refill or even reduce milligram, if THAT were the true reason she denied to write for 1 refill of an rx taken daily. She refused an antibiotic for severe sinus infection, stating “insurance won’t cover “, yet I have filled it in past w/out a problem? I left after 2 hours, w/ no progress & no refills. An antidepressant & ADD med taken daily that I’ll be out of next week, leaving me lost.I changed immediately to a Dr linked with app, if they care for patients as well as app assists, I will rest easy. It seems they do, we shall see. I have a great feeling about the Drs I will be linked to. Thank you for a great app.
  • Don’t understand what most of you have Against security measures Jan 5, 2022

    By SurvivorKym
    I for one like the added measures. If you’ve ever had your identity stolen and your medical information and insurance used and then have to fight for years to clean it up you should be happy that they’re taking these extra subs to protect you so one extra strap may be frustrating but in the long run it could be saving you 1 million other stops. Love the doctors love the app and the security. With having stage four bone cancer that is now going to the brain barrier my left orbital socket and plate the extra measures are good for me and I take them every time because I am not having my identity insurance and all of that stolen again so I praise the app, five stars I’d give it 10 if I could
  • The best app, for the very best Doctor. Jun 23, 2018

    By LoganRexLoveless
    I’ve seen my doctor going on over 10 year. The problems I have were so huge that it would overwhelm most doctors, not this doctor. He saved my life and I’ll always be happy and respect him, not only him as as a person, but I’ll always trust and respect his treatment and medication plans. Not only has the treatment he has given me works l, but I’m no longer the sick and dying person that I was going to be. This app shows all the meds I’m on, it shows so many things that makes me feel like my doctor is always an app away. So thank you, Healow, for letting me write this to show just a little of how I feel about my doctor and this app. Thanks Again, Steven S.
  • Jun 23, 2022

    By rhonda kinchen
    Update: After reading through the reviews, I decided to uninstall the app and reinstall. The reinstall worked!! I can now use my app again. I changed rating from a 3 to 4. I've always loved this app & have never had any issues. But for the last 3 wks I've been unable to sign in. When I use my fingerprint to sign in, it keeps popping back up, asking for my fingerprint over & over again. I also tried using my password, it continues to so the same thing. Email sent to developers.
  • Good but messaging needs improvement Apr 11, 2022

    By GP-1970
    This App is a well done application that provides good medical record keeping and communication between patient and doctors. The one issue that is a problem for this application is the messaging. When constructing a message addressed to a doctor, many times an error appears when attempting to send a message, “only valid characters are allowed (A-Z, a-z, 0-9), including all special characters“. Yet the message does not include any invalid characters or even special characters beyond “)” and “(“ according to the error message. To work around this error, I have to construct my message in the IOS “note” app and then copy/paste the message to the Healow app. This is very inconvenient. But I still use this application to communicate with my doctors.
  • Heading in right direction Jul 6, 2020

    By aprilpatt
    This app has a lot of excellent features, and I especially appreciate the efficiency of communication it allows between me and my children’s pediatrician. I have been using this app for several years now, and the main thing I‘d ask you to improve is the messaging. Parents/patients need the ability to reply, and to also see the original sent message. It’s really frustrating to have to completely start over a message each time a response is needed, and to not even be able to refer back to the original/other follow-up messages. ... Other than that, the app’s features are really great. Love the access to all records, lab reports, health logs, visit summaries, etc. UX is intuitive and simple.
  • Jun 15, 2022

    By Ron Ferguson
    Pretty good, but some disfluencies in the interface. For example, when you take a photograph of your insurance card it doesn't give you the option of cropping or rotating it afterwards. Also, in the check-in process, once you check in it continues to show you the button for checking in, instead of letting you know that you're done with checking in. You actually have to click the check-in button for it to then tell you that it's already been done. A second check-in button is not functional.
  • May 31, 2022

    By Ed Lewis
    This app is so confusing because it picks and chooses when to work. Meaning, it gives you the options to use a pin, fingerprint or face to log in. However, when you choose one the app directs you to use a second option and when you choose that the app still doesn't allow you access to any records. Unfortunately, outside of calling this is my only option to communicate with my service provider which is aggravating!Also I'm not able to reply to a message without having to start a new message
  • Works but needs work Oct 1, 2020

    By teeblackley
    Though I installed this app a couple years ago, I haven’t needed to really use it until recently. How do I delete or even archive “we miss you” or “happy holidays” messages? Messages need the option to maintain their thread like in every other messaging app. I like having a history of my lab and test results and have been able to rely on this feature and is what has kept me using it. One of my main concerns is readability. The fonts are small, thin and lightweight which makes them difficult to read. I could rely more on the icons (appointments, records, etc) on the main screen if they’re easier to see (small, faint, and detailed). Ironically they are easier to see on the Help screen! The readability issue applies to every screen. Sadly, I think this app must be one of the lower priced among the options for medical professionals. The version history reflects a lot of bug response, but the last enhancement was 8 months ago and the last update 2 years ago. The in-app “report a problem” is non-functioning. I question whether the development team even follows reviews/suggestions for improvement or actively works to improve this app. It works, but comes in juuuust under the wire.
  • Needs improvement. Jul 30, 2020

    By MMMM1011
    I do like the app,but there are improvement that need to be made. For example one of the my most used feature is the messaging. Most of the time it’s easier than making a phone call however I can’t see the message until 2 hours after it was sent even if I check the app constantly. If my doctor sent me a message at 3 o’clock I won’t be in my inbox until 5 which is a frustrating inconvenience. It would also be helpful if I could get a notification when I get a message as well. The telahealth visit through the app is hit or miss and my doctor and I often have to do it another way. If the developers take one thing from this review to fix please fix the messaging lag.
  • Apr 19, 2022

    By Michael Cornelia
    Medication tab needs work. Should not have multiple listings for the same prescription. Also should have a "delete" function as well as a "hide" function. Communications capabilities are substandard. The transferring, in or out, of medical records to other medical facilities should be thrown out and started over by the app coders. Lastly, but certainly not least, a total UI and functionality upgrade is well past due. The MyChart app is a good example.
  • Think app needs an update bc of iOS 15 Oct 5, 2021

    By Pennybink
    Can login but initially it was not being able to make an appointment and view records. Didn’t try sending message via the app as I had no reason to do so. Eventually was able to make an appointment. But still trouble login to view records pops up. Deleting app and all you should do with an app not responding as it should has not helped. Update: been reading other reviews. I had a drive through Covid test and because of that, I was in the medical clinics system with Healow being available that I didn’t know at the time. Later after seeing that place used Healow, I was able to use my phone number with some information to get in via a web browser on my computer. Can’t recall if I input a password in account there, suspect I did. But do know I did not know my user name from the browser computer version. So the app. Frustrating to get in. Think I clicked forgot password but do know that I was allowed to use my phone to login and from there saw my user name. No idea if others use FirstnameLastnameBirthyear for user name. I wish I could recall when the password was made, likely it was browser version. Capital first letter of first name and Capital first letter of last name then 19- - birth year and no spaces. This worked for my husband too.
  • Jun 6, 2022

    By Michelle Huizenga
    Good-when it works. It gives you options to sign in, but won't actually let you in, even after accepting your fingerprint. It will then have you enter your email and password over and over and over again, until you get so frustrated you select "forgot password" option. Reset your password. Surprise! It still won't let you in... I need this app to work. It's what my hospital and it's affiliates use. I can't talk in the phone, and do all my communicating via the app.
  • May 31, 2022

    By Jon Bushman
    First problem I had was that it took me like 10 tries getting my account set up. It kept telling me I couldn't create the account after putting in the 6 digit code that was texted to me. After a few days and many attempt finally got it started. Now that I'm logged in going to any screen other than the home screen is very slow and glitch. Not a very good app. If it wasn't for needing it to take care of things I would completely disregard this app
  • Jun 6, 2022

    By Donna W
    When it works it's pretty good but.. most of the time it doesn't work! Constantly having issues with logging in despite using my fingerprint to make things easy. I log in with my fingerprint, it starts to log me in and then brings up the fingerprint login again over and over. The app hasn't worked properly in over a month and I have five doctors that use this mostly useless app. For the few times that it has worked properly I can see that it would be a pretty good app..
  • It’s a useful app when it wants to work Sep 23, 2021

    By garbagesquid
    I like being able to connect to my doctor without needing to cal and monitor my lab results and medications on here but the app itself is extremely buggy. Right now I can’t even log in using my pin, it’ll take me to the Home Screen and then immediately back to the pin Lock Screen. After entering my pin again, it’ll tell me an error has occurred. Not only that but messages never load properly, and you cant reply outright to any messages, you have to go in and create a brand new message to send out. The hit points of each button aren’t properly placed so you have to make sure you hit dead center (sometimes not even dead center) in order to click on certain names or access files. This is lack of basic design knowledge. Overall the functionality and the UI design of this app fails in a lot of ways and I feel the only reason why this app even still exists is because it’s a necessity for patients like me to use. That’s not a good business practice at all. You’re doing less than the bare minimum of whats required to have a functional app. Whatever bugs you may have fixed generally end up causing more problems. Please hire a team that knows how to integrate functionality into design.
  • May 18, 2022

    By Craig Aune
    Every time I interact with this app, it finds a new way to make me angry. Just logging into it is incredibly frustrating and once you're in, everything about it feels like it was designed by a mediocre first year student. It's not good. The interface is clunky and data often loads slowly even on fast internet. I give it an extra star just because it does display some data, but I wouldn't use this unless I had no other choice. Edit: Forgot pin, reset pin, new pin doesn't work. Brilliant app.
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    Is it Healow or the Dr? Feb 1, 2022

    By miriam louise hancock
    Half of the information is incorrect, has meds and illnesses I haven't had/used in years, information posted is incorrect... user friendly? Not the worst, certainly not the best. Patient is unable to make corrections and the drs office apparently has no clue, someone is inputting the information and someone is giving the information to input... how do you find out which one to discuss making corrections with? No one knows.
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    Do not install app you loose control Jan 25, 2022

    By Fuck You
    App REQUIRES lock screen pin wheather you want it or not. Uninstall does not remove lock screen even when trying to disable in settings. You are not informed of this. When you receive notification via this app. you MUST install to view message. Then you can't remove pin lock. They have control of your phone. DO NOT INSTALL !
  • Jun 6, 2022

    By Kendra
    ever since the last update, it will not even let me in at all! it loads, asks me to use fingerprint, and just keeps popping up! will not go past that screen, even after the scan! either fix with an update, or with a completely new & improved app built from the ground up! 😤😡👎👎 update: i uninstalled and reinstalled the app, which seemed to fix it (so far).
  • Zero Confidence in Healow Jan 18, 2022

    By PJJJK in MA
    My health care provider swapped from Follow My Health to Healow. Prior to the change I was not too fond of Follow My Health. Since the transition I can honestly say that in my personal experience Follow My Health is a Rock Star when compared to Healow. I can only assume the “low” in Healow stands for low bidder. I initially gave up after multiple attempts to set up a Healo account to access my personal medical records. Recently (many months later) I made another attempt which proved just as frustrating and unsuccessful. Eventually support was received from my Medical Providers staff. Healow support is in my experience non-existent. As to the Healow app’s content and ease of use. My experience thus far warrants Zero Stars ! I suspect Healow is in the profit business and not the medical records business. This patient’s experience allows Healow’s site was definitely not created from a patient’s perspective or needs. Their site does not even recognize my Primary Care Provider or The Medical Practice they service after requesting just that info ! With no intention to create a negative this has thus far been my personal experience. Hopefully one that Healow will consider to improve their service. If and when they were to make improvements I will post a retraction with a better score. Till then I hope your experience is better than mine.
  • Nonfunctional app Apr 27, 2020

    By TheWallaby
    Wasted 2 hours trying to set up this app the night before an appointment. Issue is I already had Healow installed in prep for a different appointment. Process went fairly smoothly to log into the portal the first time but that appointment is days away. I have an appointment tomorrow with another provider who unfortunately also requires Healow. App is already installed and NOTHING works to add a new account from the app (using iPhone 11)...finds provider but subsequent prompts just will not accept input. Bailed out and logged in from my newer laptop only to watch it reject every browser I tried (Chrome, IE, Edge) as “unsupported.” Ended up giving up and logging on using the browser app from my iPhone, bypasses the app entirely. At least the test didn’t reject the browser, but it’s really not optimized for the main bike screen. Due to COVID risk,I need these virtual visits. Guess if it doesn’t work tomorrow with my crazy workaround I’ll cancel my appointment and blame it on eClinicalWorks. I know I won’t be the first to do so. As an IT professional in healthcare, I hate seeing buggy apps like these because I know it will be a barrier to healthcare for some non technical or older people. Sad. Update: assuming eCW took the backend down last evening with NO alert that maintenance was occurring. Monday am functions like linking an account mysteriously work. Wow. What a waste of an evening.
  • Frustratingly bad design Apr 12, 2021

    By Real-Pro
    Like so many things in the American health care system, this app is a sprawling poorly organized mess, needlessly difficult to navigate and ultimately-give-up frustrating. Your incoming messages are on the landing page but how do you get to the thread of received AND sent? Not from there! And not by clicking on Messages either. No, you have to stumble on My Records and discover them buried there for some reason. Want to renew a prescription? You can do it if you know the secret (as in completely unlabeled) button 5 clicks deep from the main menu. Need to tell the app which pharmacy to use? Hope it’s not CVS because you will have to manually search through the list of EVERY CVS in the US, randomly listed, screen by screen, until you find your needle in the haystack. And don’t bother seeking advice on how to do this more efficiently: searching Help for the word “pharmacy” yields exactly zero results. Why would anyone make these boneheaded basic usability decisions? This app is like punishment for actually trying to perform basic healthcare functions online, as if your provider were yelling at you, “just pick up the phone, for God’s sake!”
  • Jun 17, 2022

    By Ryan Garvey
    Complete garbage. The urgent care we went to forces you to use this app. Except none of the information ever made it into the app. It was a pain to setup, it keeps freezing and crashing, requires video and audio even to use which is just crazy. The interface is awkward and confusing and not intuitive at all. We won't be going back to that urgent care again because of this app.
  • I can’t rate it any better Mar 31, 2022

    By flowerlily1
    This app is extremely frustrating. I have not been able to log in since December. My Doctor’s office has reset it several times to no avail. I keep trying to retrieve/ reset my user name/password only to be told I am not registered. I have received ONE email from support and even though I explained the above and requested a phone call more than a week ago, nobody has replied. Right now my opinion of this app is that plus garbage and customer service none existent. Follow up: today I received an email notifying me that they are considering my case closed. Has anyone bothered to contact Me by phone (as I requested) or even by email? NO! and they are closing my case??? Unfortunately I can’t give them any lower than a one star. This rating does not necessarily speak for the app. For all I know it’s a great app BUT I have not been able to use it so I can’t say. My issue is mainly with customer service. I wonder, do they just have bad service? Incompetent reps? Or are they just so inundated with complaints that they have missed my request? In any case, this app is useless to me as it stands.
  • Jun 23, 2022

    By Eric Kreider
    Breaks with upgrades and support is non-existent. The use or lack of a pin on my device is beyond an apps control. Or should be. Filed a complaint with the play store. Where is the fix? Still broken. Still disappointing. Promised an update to fix the lock screen issue. No help forthcoming. Worse than useless. Getting alerts and can't access my information! Don't bother downloading.
  • Jun 1, 2022

    By Trevor Reed
    The app is absolutely terrible. Often it won't let me log in despite using the correct pin, and don't even think about trying to use your fingerprint! Once you go down that route, you'll likely never be able to log in again without completely uninstalling it and going through a very difficult headache of reattaching the medical office you're using. And when you can log in, the app tells you that it can't pull your information at least half of the time. Wish my doctor used a different app.

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