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healow

healow

eClinicalWorks LLC

Manage your and your family's health information.

4.0 Ratings 61K+ Reviews 1M+ Downloads
Featured on Best 10 Medical Record Apps
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About healow

Manage your and your family's health information.
see more about healow

Ratings & Reviews

4.0
61.3K+ Ratings
  1. 5
    60+%
  2. 4
    14+%
  3. 3
    6+%
  4. 2
    5+%
  5. 1
    14+%
Write a Review
  • Feb 25, 2021

    By deborah shamberger
    Works OK for making apt or having to get a message to your Dr. Where it seems to fail is in being able to read your doctor's response and have to go to the actual web site. Has a few issues when using Tele medicine. I kept getting disconnected and we finally finished the visit over the phone. Still needs some tweaks to make it fully functional.
    more
  • Feb 8, 2021

    By Amy Lanotte
    I like this app, I refer to it frequently. It keeps track of all of my meds, and what I've taken in the past. I can look up lab results...it has a lot of information. The only problem was that I recently got a new phone. I couldn't log in without the code from my doctors office. I thought it would be l easy to retrieve, like a password, but it wasn't. It was very frustrating. I think I finally found the code on my doctors' website... but the app should allow you to retrieve the code
    more
  • New to Dr Smart... app is an awesome 1st step Mar 8, 2019

    By 27thLetter
    After the worst transition from a great physician for over 2 years , to what I would say was beyond INSULTING new estab appt w/a PA yesterday, that was time wasted. The PA 1st stating a well known ADD med “didn’t exist,”then she “can’t find my history w/ this rx that I’ve been on for 1.5yrs...ergo, not going to refill or even reduce milligram, if THAT were the true reason she denied to write for 1 refill of an rx taken daily. She refused an antibiotic for severe sinus infection, stating “insurance won’t cover “, yet I have filled it in past w/out a problem? I left after 2 hours, w/ no progress & no refills. An antidepressant & ADD med taken daily that I’ll be out of next week, leaving me lost.I changed immediately to a Dr linked with app, if they care for patients as well as app assists, I will rest easy. It seems they do, we shall see. I have a great feeling about the Drs I will be linked to. Thank you for a great app.
    more
  • Feb 1, 2021

    By Randy Pruett
    Has a lot of potential but doesn't always live up to it. I got an email from my doctor's office saying my test results were posted on the app. Went to check the results and they werent on the app. Waited about 24, got another similar email so I checked again. Still no results. Obviously either the doctor was wrong on both emails...or the app just failed to follow thru. I doubt it was the doctor.
    more
  • Works but needs work Oct 1, 2020

    By teeblackley
    Though I installed this app a couple years ago, I haven’t needed to really use it until recently. How do I delete or even archive “we miss you” or “happy holidays” messages? Messages need the option to maintain their thread like in every other messaging app. I like having a history of my lab and test results and have been able to rely on this feature and is what has kept me using it. One of my main concerns is readability. The fonts are small, thin and lightweight which makes them difficult to read. I could rely more on the icons (appointments, records, etc) on the main screen if they’re easier to see (small, faint, and detailed). Ironically they are easier to see on the Help screen! The readability issue applies to every screen. Sadly, I think this app must be one of the lower priced among the options for medical professionals. The version history reflects a lot of bug response, but the last enhancement was 8 months ago and the last update 2 years ago. The in-app “report a problem” is non-functioning. I question whether the development team even follows reviews/suggestions for improvement or actively works to improve this app. It works, but comes in juuuust under the wire.
    more
  • Nonfunctional app Apr 27, 2020

    By TheWallaby
    Wasted 2 hours trying to set up this app the night before an appointment. Issue is I already had Healow installed in prep for a different appointment. Process went fairly smoothly to log into the portal the first time but that appointment is days away. I have an appointment tomorrow with another provider who unfortunately also requires Healow. App is already installed and NOTHING works to add a new account from the app (using iPhone 11)...finds provider but subsequent prompts just will not accept input. Bailed out and logged in from my newer laptop only to watch it reject every browser I tried (Chrome, IE, Edge) as “unsupported.” Ended up giving up and logging on using the browser app from my iPhone, bypasses the app entirely. At least the test didn’t reject the browser, but it’s really not optimized for the main bike screen. Due to COVID risk,I need these virtual visits. Guess if it doesn’t work tomorrow with my crazy workaround I’ll cancel my appointment and blame it on eClinicalWorks. I know I won’t be the first to do so. As an IT professional in healthcare, I hate seeing buggy apps like these because I know it will be a barrier to healthcare for some non technical or older people. Sad. Update: assuming eCW took the backend down last evening with NO alert that maintenance was occurring. Monday am functions like linking an account mysteriously work. Wow. What a waste of an evening.
    more
  • Feb 9, 2021

    By Vincent Grybauskas
    Dr, does not have up to date records , and can't schedule appointments by using this app to find results It would save time to get results over this app than having to go in office . Would save time and less chance of catching something. They can still charge to copay for me to get results I believe the rating is based on the info the office has posted up to date , not up to date can't give a good raiting
    more
  • Useless! Aug 19, 2019

    By BallisticsGirl
    I use this app for my neurologist. Out of all the specialist I see, it’s one of the two most important! I haven’t been able to get an email response from my doctor’s office since 2017 via the app! What you see on the app: - Some of your records. -you cannot open your lab results, or anything like that though. - Maybe half of your medications that you take from other doctors. - Appointments (this feature I’ve never had trouble with). - As I mentioned that it’s been two years since I’ve received an email from my doctors office via the app or even to my personal email... I can’t tell if the office is even getting the emails from the program, or if the new MAs are even aware of the program! (This makes me miss the people that left office.) Or to be honest if my doctor is even aware of the program! My pharmacy gets notes from my doctor to give to me about seeing him immediately, yet his front desk balks at that notion, so when I try to contact my doctor via the app to let him know... there’s always radio silence. Then to make things worse, you cannot reply to an email thread. It has to be a new email. Therefore, no one can keep track of vital information such as seizures or anything of the like! I wish my office would switch to a more efficient program, or that Healow would fix their glitches for the sake of doctors and patients alike.
    more
  • Feb 12, 2021

    By Phyllis Gast
    Horrible!!! I can't find my Doctors office, I tried everythng. On the page you can put the phone # in, you can't enter it properly. I received the link via email from the Doctors office. Freaking app is a bigger pain than going to Doctors office and asking them for my information. Will follow up with Doctors office but will not use this freaking app!
    more
  • Feb 13, 2021

    By Stephen Eroh
    Often sections will not open. Difficult to use. Information is scattered across document pages and doesn't update or highlight discrepancies between pages. Trying to generate printouts, ie; lists of medications, diagnoses, lab results, either don't have patient ID at all or any note pages are for same patient. Any document created will have gaps between fields with data on a multi page document that could easily fit on one page. Information is needed to fill out forms, emergency info, etc.
    more
  1. Communicating with your doctor is easier than ever with this handy app that keeps up to date records of your medical history
  2. Keep track of your appointments, lab tests, and medications all in one place you can take with you everywhere
  3. Find great information on the doctor that is right for you and book an appointment all through this app

Reviewed by Chris on February 25, 2019

  • New to Dr Smart... app is an awesome 1st step Mar 8, 2019

    By 27thLetter
    After the worst transition from a great physician for over 2 years , to what I would say was beyond INSULTING new estab appt w/a PA yesterday, that was time wasted. The PA 1st stating a well known ADD med “didn’t exist,”then she “can’t find my history w/ this rx that I’ve been on for 1.5yrs...ergo, not going to refill or even reduce milligram, if THAT were the true reason she denied to write for 1 refill of an rx taken daily. She refused an antibiotic for severe sinus infection, stating “insurance won’t cover “, yet I have filled it in past w/out a problem? I left after 2 hours, w/ no progress & no refills. An antidepressant & ADD med taken daily that I’ll be out of next week, leaving me lost.I changed immediately to a Dr linked with app, if they care for patients as well as app assists, I will rest easy. It seems they do, we shall see. I have a great feeling about the Drs I will be linked to. Thank you for a great app.
    more
  • Feb 3, 2021

    By Loretta Guin
    I love this app! It lets me see everything that's in my medical records at any time. It's just excellent to have when someone else needs to know your medical history and medication list up to date. My Dr. Chris Park is just an amazing Dr, friend, and he cares about his patients, really cares! I'm proud of all the accomplishments that he has made and brought us all another step towards our goals of being well. This app is perfect for us to see our charts. Thank you Healow for everything!
    more
  • The best app, for the very best Doctor. Jun 23, 2018

    By LoganRexLoveless
    I’ve seen my doctor going on over 10 year. The problems I have were so huge that it would overwhelm most doctors, not this doctor. He saved my life and I’ll always be happy and respect him, not only him as as a person, but I’ll always trust and respect his treatment and medication plans. Not only has the treatment he has given me works l, but I’m no longer the sick and dying person that I was going to be. This app shows all the meds I’m on, it shows so many things that makes me feel like my doctor is always an app away. So thank you, Healow, for letting me write this to show just a little of how I feel about my doctor and this app. Thanks Again, Steven S.
    more
  • Feb 15, 2021

    By Lauren Brock
    Wonderful app helps me stay in touch with my doctor that way I can inform him of my elements and problems so that I don't forget when I go to see him it keeps me in contact and helps with everything my medications reminders it's the best app I've ever used to keep me in contact with my doctor as needed and to get my problems handled as are happening and not to have to wait till my appointment each month to talk about them.
    more
  • Absolutely awesome Feb 28, 2019

    By Deafie_b
    I like having this option to tell my doctor something that is on my mind that I might forget by the time I go for my appointment. Sometimes it ends up looking like a chapter of a book, but it saves him time when I am there, bc he knows already and is prepared to take care of the problem. If I had not sent a message, I would be in the exam room longer, taking up some time that should be for another patient. I did have a problem with not being able to send bc of commas, etc. after telling the receptionist at the office she gave me a phone number and I called, got it taken care of and now have no problem.
    more
  • Feb 8, 2021

    By Amy Lanotte
    I like this app, I refer to it frequently. It keeps track of all of my meds, and what I've taken in the past. I can look up lab results...it has a lot of information. The only problem was that I recently got a new phone. I couldn't log in without the code from my doctors office. I thought it would be l easy to retrieve, like a password, but it wasn't. It was very frustrating. I think I finally found the code on my doctors' website... but the app should allow you to retrieve the code
    more
  • Heading in right direction Jul 6, 2020

    By aprilpatt
    This app has a lot of excellent features, and I especially appreciate the efficiency of communication it allows between me and my children’s pediatrician. I have been using this app for several years now, and the main thing I‘d ask you to improve is the messaging. Parents/patients need the ability to reply, and to also see the original sent message. It’s really frustrating to have to completely start over a message each time a response is needed, and to not even be able to refer back to the original/other follow-up messages. ... Other than that, the app’s features are really great. Love the access to all records, lab reports, health logs, visit summaries, etc. UX is intuitive and simple.
    more
  • Awesome app for those that live long distances from your Dr. Nov 14, 2018

    By troyalee
    I have had pleasure of using the app since it’s inception. Just the ability to request prescription refills alone is Very accommodating. Having your clinical I.e, blood work results at you fingertip, doctors comments and suggestions on improving your healthy life imbalances. Doctor patient communication is enhanced allowing doctors to address patients current and possibly additional concerns or issues that he or she may get answers from dr on the portal. Access to : heath and prescription records, labs , schedule office visits, get referrals, etc... I live 4.5 hours away. Great time saving , informative app.. believe me not too many medical centers are progressive in their patient come first approach
    more
  • Jan 27, 2021

    By Lynda Byrd Meister
    LOVE this app! I use it all the time to communicate with my doctor. It is convenient, when I have something to ask my doctor about and I remember at midnight, lol, I can write him at that time, instead of waiting for office hours and then forgetting. The ONLY reason I didn't give 5 stars is because the last update caused the message box to be so condensed that it is hard to read. It's when my doctor has written me back, writing my messages to him is big and easy to read. Please fix SOON!!
    more
  • Feb 25, 2021

    By deborah shamberger
    Works OK for making apt or having to get a message to your Dr. Where it seems to fail is in being able to read your doctor's response and have to go to the actual web site. Has a few issues when using Tele medicine. I kept getting disconnected and we finally finished the visit over the phone. Still needs some tweaks to make it fully functional.
    more
  • Feb 1, 2021

    By Randy Pruett
    Has a lot of potential but doesn't always live up to it. I got an email from my doctor's office saying my test results were posted on the app. Went to check the results and they werent on the app. Waited about 24, got another similar email so I checked again. Still no results. Obviously either the doctor was wrong on both emails...or the app just failed to follow thru. I doubt it was the doctor.
    more
  • Works but needs work Oct 1, 2020

    By teeblackley
    Though I installed this app a couple years ago, I haven’t needed to really use it until recently. How do I delete or even archive “we miss you” or “happy holidays” messages? Messages need the option to maintain their thread like in every other messaging app. I like having a history of my lab and test results and have been able to rely on this feature and is what has kept me using it. One of my main concerns is readability. The fonts are small, thin and lightweight which makes them difficult to read. I could rely more on the icons (appointments, records, etc) on the main screen if they’re easier to see (small, faint, and detailed). Ironically they are easier to see on the Help screen! The readability issue applies to every screen. Sadly, I think this app must be one of the lower priced among the options for medical professionals. The version history reflects a lot of bug response, but the last enhancement was 8 months ago and the last update 2 years ago. The in-app “report a problem” is non-functioning. I question whether the development team even follows reviews/suggestions for improvement or actively works to improve this app. It works, but comes in juuuust under the wire.
    more
  • Needs improvement. Jul 30, 2020

    By MMMM1011
    I do like the app,but there are improvement that need to be made. For example one of the my most used feature is the messaging. Most of the time it’s easier than making a phone call however I can’t see the message until 2 hours after it was sent even if I check the app constantly. If my doctor sent me a message at 3 o’clock I won’t be in my inbox until 5 which is a frustrating inconvenience. It would also be helpful if I could get a notification when I get a message as well. The telahealth visit through the app is hit or miss and my doctor and I often have to do it another way. If the developers take one thing from this review to fix please fix the messaging lag.
    more
  • Feb 13, 2021

    By Rose Irby
    Very frustrating for a tech savvy lady. After downloading the app, setting up and logging into my existing account took over 30 minutes. It required a password reset and a verification code entered 3 different times. This is needlessly overly complicated, not a matter of account security.
    more
  • Feb 13, 2021

    By Stephen Eroh
    Often sections will not open. Difficult to use. Information is scattered across document pages and doesn't update or highlight discrepancies between pages. Trying to generate printouts, ie; lists of medications, diagnoses, lab results, either don't have patient ID at all or any note pages are for same patient. Any document created will have gaps between fields with data on a multi page document that could easily fit on one page. Information is needed to fill out forms, emergency info, etc.
    more
  • Feb 22, 2021

    By Carly Yattaw
    There are basic functions this app is lacking. The message inbox is terrible. My messages are showing up on a single line that I have to scroll through horizontally to read. Also, why is there not a reply option? I have to start a new message when I'm still on the same topic with my doctor.
    more
  • Jan 29, 2021

    By Nathan Rubenstien
    Could have been better to set up . wish I could use it on my Window 10 desk top computer . and trying to put to groups on is hard . I dislike your use the message . No issue sending messages but getting answers back is a joke ! only being able see one line and having to move . That sucks . I have been having health issue's and using your program is not making easy for me to use.
    more
  • Nonfunctional app Apr 27, 2020

    By TheWallaby
    Wasted 2 hours trying to set up this app the night before an appointment. Issue is I already had Healow installed in prep for a different appointment. Process went fairly smoothly to log into the portal the first time but that appointment is days away. I have an appointment tomorrow with another provider who unfortunately also requires Healow. App is already installed and NOTHING works to add a new account from the app (using iPhone 11)...finds provider but subsequent prompts just will not accept input. Bailed out and logged in from my newer laptop only to watch it reject every browser I tried (Chrome, IE, Edge) as “unsupported.” Ended up giving up and logging on using the browser app from my iPhone, bypasses the app entirely. At least the test didn’t reject the browser, but it’s really not optimized for the main bike screen. Due to COVID risk,I need these virtual visits. Guess if it doesn’t work tomorrow with my crazy workaround I’ll cancel my appointment and blame it on eClinicalWorks. I know I won’t be the first to do so. As an IT professional in healthcare, I hate seeing buggy apps like these because I know it will be a barrier to healthcare for some non technical or older people. Sad. Update: assuming eCW took the backend down last evening with NO alert that maintenance was occurring. Monday am functions like linking an account mysteriously work. Wow. What a waste of an evening.
    more
  • Feb 9, 2021

    By Vincent Grybauskas
    Dr, does not have up to date records , and can't schedule appointments by using this app to find results It would save time to get results over this app than having to go in office . Would save time and less chance of catching something. They can still charge to copay for me to get results I believe the rating is based on the info the office has posted up to date , not up to date can't give a good raiting
    more
  • Useless! Aug 19, 2019

    By BallisticsGirl
    I use this app for my neurologist. Out of all the specialist I see, it’s one of the two most important! I haven’t been able to get an email response from my doctor’s office since 2017 via the app! What you see on the app: - Some of your records. -you cannot open your lab results, or anything like that though. - Maybe half of your medications that you take from other doctors. - Appointments (this feature I’ve never had trouble with). - As I mentioned that it’s been two years since I’ve received an email from my doctors office via the app or even to my personal email... I can’t tell if the office is even getting the emails from the program, or if the new MAs are even aware of the program! (This makes me miss the people that left office.) Or to be honest if my doctor is even aware of the program! My pharmacy gets notes from my doctor to give to me about seeing him immediately, yet his front desk balks at that notion, so when I try to contact my doctor via the app to let him know... there’s always radio silence. Then to make things worse, you cannot reply to an email thread. It has to be a new email. Therefore, no one can keep track of vital information such as seizures or anything of the like! I wish my office would switch to a more efficient program, or that Healow would fix their glitches for the sake of doctors and patients alike.
    more
  • Feb 12, 2021

    By Phyllis Gast
    Horrible!!! I can't find my Doctors office, I tried everythng. On the page you can put the phone # in, you can't enter it properly. I received the link via email from the Doctors office. Freaking app is a bigger pain than going to Doctors office and asking them for my information. Will follow up with Doctors office but will not use this freaking app!
    more
  • Worthless Apr 24, 2019

    By 7arheel88
    This app is a waste of time and effort. I can access my information by logging directly into the Healow website, but the app has no data. I can log into the app, but there is nothing there... no appointments, no lab results, no messages, nothing. I can see all of this information on the web so I know it should be there. Support has been unhelpful. They send emails apologizing and asking me for details about my problem. I tell them the problem over and over and over again. Their only answer is to uninstall and reinstall, which I have done 3 times. Still, the same problem of no data in the app. Last email, they want me to ask my doctor’s office to open a case with them. What? Are you kidding me? If you can’t solve this problem with one support ticket, how does a second support ticket solve anything. Don’t waste your time. The app does not work
    more

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