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healow

healow

eClinicalWorks LLC

Manage your and your family's health information.

4.0 Ratings 73K+ Reviews 5M+ Downloads

Ratings & Reviews

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  • img Expert
    1. Communicating with your doctor is easier than ever with this handy app that keeps up to date records of your medical history
    2. Keep track of your appointments, lab tests, and medications all in one place you can take with you everywhere
    3. Find great information on the doctor that is right for you and book an appointment all through this app

    Reviewed by Chris on February 25, 2019

  • Jul 22, 2021

    By Scott Kimbrough
    Needs a few improvements: (1) Set up. Search for the practitioner or practice is pretty poor. Doesn't return results well by name or practice name. Had to search by phone number. (2) when entering phone number, on android (Pixel 4 XL), when using the keyboard, (A) it won't pull up the number pad selection. (B) Reverts back to QWERTY keyboard after each number entered. (3) If you already have a username and pass you should get the option to skip the practice search. I hope eClinicalWeb attempts to form partnerships with other practices' EHRs so data can be shared both ways (like Epic).
  • New to Dr Smart... app is an awesome 1st step Mar 8, 2019

    By 27thLetter
    After the worst transition from a great physician for over 2 years , to what I would say was beyond INSULTING new estab appt w/a PA yesterday, that was time wasted. The PA 1st stating a well known ADD med “didn’t exist,”then she “can’t find my history w/ this rx that I’ve been on for 1.5yrs...ergo, not going to refill or even reduce milligram, if THAT were the true reason she denied to write for 1 refill of an rx taken daily. She refused an antibiotic for severe sinus infection, stating “insurance won’t cover “, yet I have filled it in past w/out a problem? I left after 2 hours, w/ no progress & no refills. An antidepressant & ADD med taken daily that I’ll be out of next week, leaving me lost.I changed immediately to a Dr linked with app, if they care for patients as well as app assists, I will rest easy. It seems they do, we shall see. I have a great feeling about the Drs I will be linked to. Thank you for a great app.
  • Works but needs work Oct 1, 2020

    By teeblackley
    Though I installed this app a couple years ago, I haven’t needed to really use it until recently. How do I delete or even archive “we miss you” or “happy holidays” messages? Messages need the option to maintain their thread like in every other messaging app. I like having a history of my lab and test results and have been able to rely on this feature and is what has kept me using it. One of my main concerns is readability. The fonts are small, thin and lightweight which makes them difficult to read. I could rely more on the icons (appointments, records, etc) on the main screen if they’re easier to see (small, faint, and detailed). Ironically they are easier to see on the Help screen! The readability issue applies to every screen. Sadly, I think this app must be one of the lower priced among the options for medical professionals. The version history reflects a lot of bug response, but the last enhancement was 8 months ago and the last update 2 years ago. The in-app “report a problem” is non-functioning. I question whether the development team even follows reviews/suggestions for improvement or actively works to improve this app. It works, but comes in juuuust under the wire.
  • Needs improvement. Jul 30, 2020

    By MMMM1011
    I do like the app,but there are improvement that need to be made. For example one of the my most used feature is the messaging. Most of the time it’s easier than making a phone call however I can’t see the message until 2 hours after it was sent even if I check the app constantly. If my doctor sent me a message at 3 o’clock I won’t be in my inbox until 5 which is a frustrating inconvenience. It would also be helpful if I could get a notification when I get a message as well. The telahealth visit through the app is hit or miss and my doctor and I often have to do it another way. If the developers take one thing from this review to fix please fix the messaging lag.
  • The best app, for the very best Doctor. Jun 23, 2018

    By LoganRexLoveless
    I’ve seen my doctor going on over 10 year. The problems I have were so huge that it would overwhelm most doctors, not this doctor. He saved my life and I’ll always be happy and respect him, not only him as as a person, but I’ll always trust and respect his treatment and medication plans. Not only has the treatment he has given me works l, but I’m no longer the sick and dying person that I was going to be. This app shows all the meds I’m on, it shows so many things that makes me feel like my doctor is always an app away. So thank you, Healow, for letting me write this to show just a little of how I feel about my doctor and this app. Thanks Again, Steven S.
  • Heading in right direction Jul 6, 2020

    By aprilpatt
    This app has a lot of excellent features, and I especially appreciate the efficiency of communication it allows between me and my children’s pediatrician. I have been using this app for several years now, and the main thing I‘d ask you to improve is the messaging. Parents/patients need the ability to reply, and to also see the original sent message. It’s really frustrating to have to completely start over a message each time a response is needed, and to not even be able to refer back to the original/other follow-up messages. ... Other than that, the app’s features are really great. Love the access to all records, lab reports, health logs, visit summaries, etc. UX is intuitive and simple.
  • Oct 8, 2021

    By Shawn Cadwell
    Good overall functionality but, some of the Features or Parameters are unavailable to me like "Searching For Providers". Unknown if that is just something on the Healthcare-side which would have to be turned On or if it is some issue within the App itself... From my perspective, it just does not work and I have no apparent control over it. Seems like either the App is outdated and those items are no longer functioning or it is not being properly supported via my HCP.
  • Awesome app for those that live long distances from your Dr. Nov 14, 2018

    By troyalee
    I have had pleasure of using the app since it’s inception. Just the ability to request prescription refills alone is Very accommodating. Having your clinical I.e, blood work results at you fingertip, doctors comments and suggestions on improving your healthy life imbalances. Doctor patient communication is enhanced allowing doctors to address patients current and possibly additional concerns or issues that he or she may get answers from dr on the portal. Access to : heath and prescription records, labs , schedule office visits, get referrals, etc... I live 4.5 hours away. Great time saving , informative app.. believe me not too many medical centers are progressive in their patient come first approach
  • Oct 17, 2021

    By MH
    Fortunately my MD uses this like text messaging her directly and it saves huge amount of time for refills, scheduling and general questions often handled via app versus calling, waiting on hold, leaving vm etc...... I don't ever talk to my doctor until my annual but use this app at minimum a few times a month. Excellent if your MD uses it correctly
  • Jul 22, 2021

    By Scott Kimbrough
    Needs a few improvements: (1) Set up. Search for the practitioner or practice is pretty poor. Doesn't return results well by name or practice name. Had to search by phone number. (2) when entering phone number, on android (Pixel 4 XL), when using the keyboard, (A) it won't pull up the number pad selection. (B) Reverts back to QWERTY keyboard after each number entered. (3) If you already have a username and pass you should get the option to skip the practice search. I hope eClinicalWeb attempts to form partnerships with other practices' EHRs so data can be shared both ways (like Epic).
  • New to Dr Smart... app is an awesome 1st step Mar 8, 2019

    By 27thLetter
    After the worst transition from a great physician for over 2 years , to what I would say was beyond INSULTING new estab appt w/a PA yesterday, that was time wasted. The PA 1st stating a well known ADD med “didn’t exist,”then she “can’t find my history w/ this rx that I’ve been on for 1.5yrs...ergo, not going to refill or even reduce milligram, if THAT were the true reason she denied to write for 1 refill of an rx taken daily. She refused an antibiotic for severe sinus infection, stating “insurance won’t cover “, yet I have filled it in past w/out a problem? I left after 2 hours, w/ no progress & no refills. An antidepressant & ADD med taken daily that I’ll be out of next week, leaving me lost.I changed immediately to a Dr linked with app, if they care for patients as well as app assists, I will rest easy. It seems they do, we shall see. I have a great feeling about the Drs I will be linked to. Thank you for a great app.
  • Works but needs work Oct 1, 2020

    By teeblackley
    Though I installed this app a couple years ago, I haven’t needed to really use it until recently. How do I delete or even archive “we miss you” or “happy holidays” messages? Messages need the option to maintain their thread like in every other messaging app. I like having a history of my lab and test results and have been able to rely on this feature and is what has kept me using it. One of my main concerns is readability. The fonts are small, thin and lightweight which makes them difficult to read. I could rely more on the icons (appointments, records, etc) on the main screen if they’re easier to see (small, faint, and detailed). Ironically they are easier to see on the Help screen! The readability issue applies to every screen. Sadly, I think this app must be one of the lower priced among the options for medical professionals. The version history reflects a lot of bug response, but the last enhancement was 8 months ago and the last update 2 years ago. The in-app “report a problem” is non-functioning. I question whether the development team even follows reviews/suggestions for improvement or actively works to improve this app. It works, but comes in juuuust under the wire.
  • Needs improvement. Jul 30, 2020

    By MMMM1011
    I do like the app,but there are improvement that need to be made. For example one of the my most used feature is the messaging. Most of the time it’s easier than making a phone call however I can’t see the message until 2 hours after it was sent even if I check the app constantly. If my doctor sent me a message at 3 o’clock I won’t be in my inbox until 5 which is a frustrating inconvenience. It would also be helpful if I could get a notification when I get a message as well. The telahealth visit through the app is hit or miss and my doctor and I often have to do it another way. If the developers take one thing from this review to fix please fix the messaging lag.
  • The best app, for the very best Doctor. Jun 23, 2018

    By LoganRexLoveless
    I’ve seen my doctor going on over 10 year. The problems I have were so huge that it would overwhelm most doctors, not this doctor. He saved my life and I’ll always be happy and respect him, not only him as as a person, but I’ll always trust and respect his treatment and medication plans. Not only has the treatment he has given me works l, but I’m no longer the sick and dying person that I was going to be. This app shows all the meds I’m on, it shows so many things that makes me feel like my doctor is always an app away. So thank you, Healow, for letting me write this to show just a little of how I feel about my doctor and this app. Thanks Again, Steven S.
  • Heading in right direction Jul 6, 2020

    By aprilpatt
    This app has a lot of excellent features, and I especially appreciate the efficiency of communication it allows between me and my children’s pediatrician. I have been using this app for several years now, and the main thing I‘d ask you to improve is the messaging. Parents/patients need the ability to reply, and to also see the original sent message. It’s really frustrating to have to completely start over a message each time a response is needed, and to not even be able to refer back to the original/other follow-up messages. ... Other than that, the app’s features are really great. Love the access to all records, lab reports, health logs, visit summaries, etc. UX is intuitive and simple.
  • Oct 8, 2021

    By Shawn Cadwell
    Good overall functionality but, some of the Features or Parameters are unavailable to me like "Searching For Providers". Unknown if that is just something on the Healthcare-side which would have to be turned On or if it is some issue within the App itself... From my perspective, it just does not work and I have no apparent control over it. Seems like either the App is outdated and those items are no longer functioning or it is not being properly supported via my HCP.
  • Awesome app for those that live long distances from your Dr. Nov 14, 2018

    By troyalee
    I have had pleasure of using the app since it’s inception. Just the ability to request prescription refills alone is Very accommodating. Having your clinical I.e, blood work results at you fingertip, doctors comments and suggestions on improving your healthy life imbalances. Doctor patient communication is enhanced allowing doctors to address patients current and possibly additional concerns or issues that he or she may get answers from dr on the portal. Access to : heath and prescription records, labs , schedule office visits, get referrals, etc... I live 4.5 hours away. Great time saving , informative app.. believe me not too many medical centers are progressive in their patient come first approach
  • Oct 17, 2021

    By MH
    Fortunately my MD uses this like text messaging her directly and it saves huge amount of time for refills, scheduling and general questions often handled via app versus calling, waiting on hold, leaving vm etc...... I don't ever talk to my doctor until my annual but use this app at minimum a few times a month. Excellent if your MD uses it correctly
  • Shocked how helpful it is!! Sep 26, 2017

    By Supernatural witch
    I’ve only used this for about 3 mths. I have a TON of scripts due to nerve damage, high blood pressure and now liver issues because of the long term medications that I need. I never remember when I’ve made my next app & I always lose the cards. This has everything in one place. Finally!!! Plus my doctor’s office is able to answer day to day questions, refill non-narcotic medication and I am able to find out about past visits all together. I have a lot of health issues so I find this VERY helpful. If you are the same or have an elderly parent/family member this will make life so easy. Only 4 ⭐️ because I haven’t figured it all out.
  • Nonfunctional app Apr 27, 2020

    By TheWallaby
    Wasted 2 hours trying to set up this app the night before an appointment. Issue is I already had Healow installed in prep for a different appointment. Process went fairly smoothly to log into the portal the first time but that appointment is days away. I have an appointment tomorrow with another provider who unfortunately also requires Healow. App is already installed and NOTHING works to add a new account from the app (using iPhone 11)...finds provider but subsequent prompts just will not accept input. Bailed out and logged in from my newer laptop only to watch it reject every browser I tried (Chrome, IE, Edge) as “unsupported.” Ended up giving up and logging on using the browser app from my iPhone, bypasses the app entirely. At least the test didn’t reject the browser, but it’s really not optimized for the main bike screen. Due to COVID risk,I need these virtual visits. Guess if it doesn’t work tomorrow with my crazy workaround I’ll cancel my appointment and blame it on eClinicalWorks. I know I won’t be the first to do so. As an IT professional in healthcare, I hate seeing buggy apps like these because I know it will be a barrier to healthcare for some non technical or older people. Sad. Update: assuming eCW took the backend down last evening with NO alert that maintenance was occurring. Monday am functions like linking an account mysteriously work. Wow. What a waste of an evening.
  • Aug 6, 2021

    By CAROL C.
    Useless, have tried many many times to get into app, my provider has set me up with username and password, they also said that they have many complaints. after going through all the steps keep getting - incorrect user name/password.
  • Think app needs an update bc of iOS 15 Oct 5, 2021

    By Pennybink
    Can login but initially it was not being able to make an appointment and view records. Didn’t try sending message via the app as I had no reason to do so. Eventually was able to make an appointment. But still trouble login to view records pops up. Deleting app and all you should do with an app not responding as it should has not helped. Update: been reading other reviews. I had a drive through Covid test and because of that, I was in the medical clinics system with Healow being available that I didn’t know at the time. Later after seeing that place used Healow, I was able to use my phone number with some information to get in via a web browser on my computer. Can’t recall if I input a password in account there, suspect I did. But do know I did not know my user name from the browser computer version. So the app. Frustrating to get in. Think I clicked forgot password but do know that I was allowed to use my phone to login and from there saw my user name. No idea if others use FirstnameLastnameBirthyear for user name. I wish I could recall when the password was made, likely it was browser version. Capital first letter of first name and Capital first letter of last name then 19- - birth year and no spaces. This worked for my husband too.
  • Aug 9, 2021

    By Beryl
    This app is so very frustrating, and there is no where to go to get help......it says "Email address is invalid" I only have one email address, and it is entered correctly.
  • Frustratingly bad design Apr 12, 2021

    By Real-Pro
    Like so many things in the American health care system, this app is a sprawling poorly organized mess, needlessly difficult to navigate and ultimately-give-up frustrating. Your incoming messages are on the landing page but how do you get to the thread of received AND sent? Not from there! And not by clicking on Messages either. No, you have to stumble on My Records and discover them buried there for some reason. Want to renew a prescription? You can do it if you know the secret (as in completely unlabeled) button 5 clicks deep from the main menu. Need to tell the app which pharmacy to use? Hope it’s not CVS because you will have to manually search through the list of EVERY CVS in the US, randomly listed, screen by screen, until you find your needle in the haystack. And don’t bother seeking advice on how to do this more efficiently: searching Help for the word “pharmacy” yields exactly zero results. Why would anyone make these boneheaded basic usability decisions? This app is like punishment for actually trying to perform basic healthcare functions online, as if your provider were yelling at you, “just pick up the phone, for God’s sake!”
  • Apr 10, 2021

    By Dogmakarma Technologies
    Useless, time-wasting app. Takes several unnecessary steps to install, and once installed, it did not work (Said my account had been "deactivated" when I put in the information. THERE IS NO REPLACEMENT FOR ACTUAL HUMAN INTERACTION, EITHER VIA TELEPHONE OR IN PERSON, WHEN IT COMES TO HEALTH ISSUES. Complete waste of time.
  • Sep 13, 2021

    By Thomas Gremillion
    This sucks just getting started and installed. Now they say the email is invalid I've used it for over 10 yrs.
  • Aug 3, 2021

    By Marlene Zacharias
    So far, this app sucks. It's not useable on a computer. None of my records are available to me. I can't contact my doctor through the app.
  • Useless! Aug 19, 2019

    By BallisticsGirl
    I use this app for my neurologist. Out of all the specialist I see, it’s one of the two most important! I haven’t been able to get an email response from my doctor’s office since 2017 via the app! What you see on the app: - Some of your records. -you cannot open your lab results, or anything like that though. - Maybe half of your medications that you take from other doctors. - Appointments (this feature I’ve never had trouble with). - As I mentioned that it’s been two years since I’ve received an email from my doctors office via the app or even to my personal email... I can’t tell if the office is even getting the emails from the program, or if the new MAs are even aware of the program! (This makes me miss the people that left office.) Or to be honest if my doctor is even aware of the program! My pharmacy gets notes from my doctor to give to me about seeing him immediately, yet his front desk balks at that notion, so when I try to contact my doctor via the app to let him know... there’s always radio silence. Then to make things worse, you cannot reply to an email thread. It has to be a new email. Therefore, no one can keep track of vital information such as seizures or anything of the like! I wish my office would switch to a more efficient program, or that Healow would fix their glitches for the sake of doctors and patients alike.
  • Aug 10, 2021

    By Grace T
    I am not pleased with this application at all! I have not been able to log into my portal. I have tried so many times.

No reviews available

  • img Expert
    1. Communicating with your doctor is easier than ever with this handy app that keeps up to date records of your medical history
    2. Keep track of your appointments, lab tests, and medications all in one place you can take with you everywhere
    3. Find great information on the doctor that is right for you and book an appointment all through this app

    Reviewed by Chris on February 25, 2019

  • New to Dr Smart... app is an awesome 1st step Mar 8, 2019

    By 27thLetter
    After the worst transition from a great physician for over 2 years , to what I would say was beyond INSULTING new estab appt w/a PA yesterday, that was time wasted. The PA 1st stating a well known ADD med “didn’t exist,”then she “can’t find my history w/ this rx that I’ve been on for 1.5yrs...ergo, not going to refill or even reduce milligram, if THAT were the true reason she denied to write for 1 refill of an rx taken daily. She refused an antibiotic for severe sinus infection, stating “insurance won’t cover “, yet I have filled it in past w/out a problem? I left after 2 hours, w/ no progress & no refills. An antidepressant & ADD med taken daily that I’ll be out of next week, leaving me lost.I changed immediately to a Dr linked with app, if they care for patients as well as app assists, I will rest easy. It seems they do, we shall see. I have a great feeling about the Drs I will be linked to. Thank you for a great app.
  • The best app, for the very best Doctor. Jun 23, 2018

    By LoganRexLoveless
    I’ve seen my doctor going on over 10 year. The problems I have were so huge that it would overwhelm most doctors, not this doctor. He saved my life and I’ll always be happy and respect him, not only him as as a person, but I’ll always trust and respect his treatment and medication plans. Not only has the treatment he has given me works l, but I’m no longer the sick and dying person that I was going to be. This app shows all the meds I’m on, it shows so many things that makes me feel like my doctor is always an app away. So thank you, Healow, for letting me write this to show just a little of how I feel about my doctor and this app. Thanks Again, Steven S.
  • Oct 17, 2021

    By MH
    Fortunately my MD uses this like text messaging her directly and it saves huge amount of time for refills, scheduling and general questions often handled via app versus calling, waiting on hold, leaving vm etc...... I don't ever talk to my doctor until my annual but use this app at minimum a few times a month. Excellent if your MD uses it correctly
  • Shocked how helpful it is!! Sep 26, 2017

    By Supernatural witch
    I’ve only used this for about 3 mths. I have a TON of scripts due to nerve damage, high blood pressure and now liver issues because of the long term medications that I need. I never remember when I’ve made my next app & I always lose the cards. This has everything in one place. Finally!!! Plus my doctor’s office is able to answer day to day questions, refill non-narcotic medication and I am able to find out about past visits all together. I have a lot of health issues so I find this VERY helpful. If you are the same or have an elderly parent/family member this will make life so easy. Only 4 ⭐️ because I haven’t figured it all out.
  • Absolutely awesome Feb 28, 2019

    By Deafie_b
    I like having this option to tell my doctor something that is on my mind that I might forget by the time I go for my appointment. Sometimes it ends up looking like a chapter of a book, but it saves him time when I am there, bc he knows already and is prepared to take care of the problem. If I had not sent a message, I would be in the exam room longer, taking up some time that should be for another patient. I did have a problem with not being able to send bc of commas, etc. after telling the receptionist at the office she gave me a phone number and I called, got it taken care of and now have no problem.
  • Great app Jun 19, 2018

    By aflette
    I love Healow, I really do. It's a great app, but my only complaint is that when you're sending a message to your doctor/nurse or whoever, it doesn't allow you to use apostrophes. It says "special characters like ' are not allowed." Is there any way to fix this?? Because I type contractions more often than not without thinking and autocorrect fixes it too if you don't put it in, and separating out all the words or taking the apostrophes out is really annoying and takes more time than necessary. I know this is a minor thing but it's SUPER annoying. But regardless of that it's still a great app that I would recommend to others.
  • Excellent portability if you have more than one physician Mar 18, 2018

    By KS Flatlander
    I like having all my lab values available so I can just hand my phone to a new doctor to view any needed lab data directly. Text messaging directly with doctor’s nurse has given me fast direct access you would never match with phone calls. Appointments are easily verified by dates & times if you forget. In addition, appointment reminders can be sent to you as well. Medication records are continuously available for your convenience and easy to update by you and your physician. This is a concise, easy to use medical program everyone will appreciate.
  • Heading in right direction Jul 6, 2020

    By aprilpatt
    This app has a lot of excellent features, and I especially appreciate the efficiency of communication it allows between me and my children’s pediatrician. I have been using this app for several years now, and the main thing I‘d ask you to improve is the messaging. Parents/patients need the ability to reply, and to also see the original sent message. It’s really frustrating to have to completely start over a message each time a response is needed, and to not even be able to refer back to the original/other follow-up messages. ... Other than that, the app’s features are really great. Love the access to all records, lab reports, health logs, visit summaries, etc. UX is intuitive and simple.
  • Awesome app for those that live long distances from your Dr. Nov 14, 2018

    By troyalee
    I have had pleasure of using the app since it’s inception. Just the ability to request prescription refills alone is Very accommodating. Having your clinical I.e, blood work results at you fingertip, doctors comments and suggestions on improving your healthy life imbalances. Doctor patient communication is enhanced allowing doctors to address patients current and possibly additional concerns or issues that he or she may get answers from dr on the portal. Access to : heath and prescription records, labs , schedule office visits, get referrals, etc... I live 4.5 hours away. Great time saving , informative app.. believe me not too many medical centers are progressive in their patient come first approach
  • Jul 22, 2021

    By Scott Kimbrough
    Needs a few improvements: (1) Set up. Search for the practitioner or practice is pretty poor. Doesn't return results well by name or practice name. Had to search by phone number. (2) when entering phone number, on android (Pixel 4 XL), when using the keyboard, (A) it won't pull up the number pad selection. (B) Reverts back to QWERTY keyboard after each number entered. (3) If you already have a username and pass you should get the option to skip the practice search. I hope eClinicalWeb attempts to form partnerships with other practices' EHRs so data can be shared both ways (like Epic).
  • Works but needs work Oct 1, 2020

    By teeblackley
    Though I installed this app a couple years ago, I haven’t needed to really use it until recently. How do I delete or even archive “we miss you” or “happy holidays” messages? Messages need the option to maintain their thread like in every other messaging app. I like having a history of my lab and test results and have been able to rely on this feature and is what has kept me using it. One of my main concerns is readability. The fonts are small, thin and lightweight which makes them difficult to read. I could rely more on the icons (appointments, records, etc) on the main screen if they’re easier to see (small, faint, and detailed). Ironically they are easier to see on the Help screen! The readability issue applies to every screen. Sadly, I think this app must be one of the lower priced among the options for medical professionals. The version history reflects a lot of bug response, but the last enhancement was 8 months ago and the last update 2 years ago. The in-app “report a problem” is non-functioning. I question whether the development team even follows reviews/suggestions for improvement or actively works to improve this app. It works, but comes in juuuust under the wire.
  • Needs improvement. Jul 30, 2020

    By MMMM1011
    I do like the app,but there are improvement that need to be made. For example one of the my most used feature is the messaging. Most of the time it’s easier than making a phone call however I can’t see the message until 2 hours after it was sent even if I check the app constantly. If my doctor sent me a message at 3 o’clock I won’t be in my inbox until 5 which is a frustrating inconvenience. It would also be helpful if I could get a notification when I get a message as well. The telahealth visit through the app is hit or miss and my doctor and I often have to do it another way. If the developers take one thing from this review to fix please fix the messaging lag.
  • Oct 8, 2021

    By Shawn Cadwell
    Good overall functionality but, some of the Features or Parameters are unavailable to me like "Searching For Providers". Unknown if that is just something on the Healthcare-side which would have to be turned On or if it is some issue within the App itself... From my perspective, it just does not work and I have no apparent control over it. Seems like either the App is outdated and those items are no longer functioning or it is not being properly supported via my HCP.
  • Think app needs an update bc of iOS 15 Oct 5, 2021

    By Pennybink
    Can login but initially it was not being able to make an appointment and view records. Didn’t try sending message via the app as I had no reason to do so. Eventually was able to make an appointment. But still trouble login to view records pops up. Deleting app and all you should do with an app not responding as it should has not helped. Update: been reading other reviews. I had a drive through Covid test and because of that, I was in the medical clinics system with Healow being available that I didn’t know at the time. Later after seeing that place used Healow, I was able to use my phone number with some information to get in via a web browser on my computer. Can’t recall if I input a password in account there, suspect I did. But do know I did not know my user name from the browser computer version. So the app. Frustrating to get in. Think I clicked forgot password but do know that I was allowed to use my phone to login and from there saw my user name. No idea if others use FirstnameLastnameBirthyear for user name. I wish I could recall when the password was made, likely it was browser version. Capital first letter of first name and Capital first letter of last name then 19- - birth year and no spaces. This worked for my husband too.
  • May 24, 2021

    By Spencer Burgess
    Couldn't register account because the phone verification text took more than 15 minutes to arrive (With LTE and full signal)
  • It’s a useful app when it wants to work Sep 23, 2021

    By garbagesquid
    I like being able to connect to my doctor without needing to cal and monitor my lab results and medications on here but the app itself is extremely buggy. Right now I can’t even log in using my pin, it’ll take me to the Home Screen and then immediately back to the pin Lock Screen. After entering my pin again, it’ll tell me an error has occurred. Not only that but messages never load properly, and you cant reply outright to any messages, you have to go in and create a brand new message to send out. The hit points of each button aren’t properly placed so you have to make sure you hit dead center (sometimes not even dead center) in order to click on certain names or access files. This is lack of basic design knowledge. Overall the functionality and the UI design of this app fails in a lot of ways and I feel the only reason why this app even still exists is because it’s a necessity for patients like me to use. That’s not a good business practice at all. You’re doing less than the bare minimum of whats required to have a functional app. Whatever bugs you may have fixed generally end up causing more problems. Please hire a team that knows how to integrate functionality into design.
  • Oct 9, 2021

    By Craig Aune
    Every time I interact with this app, it finds a new way to make me angry. Just logging into it is incredibly frustrating and once you're in, everything about it feels like it was designed by a mediocre first year student. It's not good. The interface is clunky and data often loads slowly even on fast internet. I give it an extra star just because it does display some data, but I wouldn't use this unless I had no other choice.
  • Nonfunctional app Apr 27, 2020

    By TheWallaby
    Wasted 2 hours trying to set up this app the night before an appointment. Issue is I already had Healow installed in prep for a different appointment. Process went fairly smoothly to log into the portal the first time but that appointment is days away. I have an appointment tomorrow with another provider who unfortunately also requires Healow. App is already installed and NOTHING works to add a new account from the app (using iPhone 11)...finds provider but subsequent prompts just will not accept input. Bailed out and logged in from my newer laptop only to watch it reject every browser I tried (Chrome, IE, Edge) as “unsupported.” Ended up giving up and logging on using the browser app from my iPhone, bypasses the app entirely. At least the test didn’t reject the browser, but it’s really not optimized for the main bike screen. Due to COVID risk,I need these virtual visits. Guess if it doesn’t work tomorrow with my crazy workaround I’ll cancel my appointment and blame it on eClinicalWorks. I know I won’t be the first to do so. As an IT professional in healthcare, I hate seeing buggy apps like these because I know it will be a barrier to healthcare for some non technical or older people. Sad. Update: assuming eCW took the backend down last evening with NO alert that maintenance was occurring. Monday am functions like linking an account mysteriously work. Wow. What a waste of an evening.
  • Aug 6, 2021

    By CAROL C.
    Useless, have tried many many times to get into app, my provider has set me up with username and password, they also said that they have many complaints. after going through all the steps keep getting - incorrect user name/password.
  • Aug 9, 2021

    By Beryl
    This app is so very frustrating, and there is no where to go to get help......it says "Email address is invalid" I only have one email address, and it is entered correctly.
  • Frustratingly bad design Apr 12, 2021

    By Real-Pro
    Like so many things in the American health care system, this app is a sprawling poorly organized mess, needlessly difficult to navigate and ultimately-give-up frustrating. Your incoming messages are on the landing page but how do you get to the thread of received AND sent? Not from there! And not by clicking on Messages either. No, you have to stumble on My Records and discover them buried there for some reason. Want to renew a prescription? You can do it if you know the secret (as in completely unlabeled) button 5 clicks deep from the main menu. Need to tell the app which pharmacy to use? Hope it’s not CVS because you will have to manually search through the list of EVERY CVS in the US, randomly listed, screen by screen, until you find your needle in the haystack. And don’t bother seeking advice on how to do this more efficiently: searching Help for the word “pharmacy” yields exactly zero results. Why would anyone make these boneheaded basic usability decisions? This app is like punishment for actually trying to perform basic healthcare functions online, as if your provider were yelling at you, “just pick up the phone, for God’s sake!”
  • Apr 10, 2021

    By Dogmakarma Technologies
    Useless, time-wasting app. Takes several unnecessary steps to install, and once installed, it did not work (Said my account had been "deactivated" when I put in the information. THERE IS NO REPLACEMENT FOR ACTUAL HUMAN INTERACTION, EITHER VIA TELEPHONE OR IN PERSON, WHEN IT COMES TO HEALTH ISSUES. Complete waste of time.
  • Sep 13, 2021

    By Thomas Gremillion
    This sucks just getting started and installed. Now they say the email is invalid I've used it for over 10 yrs.
  • Aug 3, 2021

    By Marlene Zacharias
    So far, this app sucks. It's not useable on a computer. None of my records are available to me. I can't contact my doctor through the app.
  • Useless! Aug 19, 2019

    By BallisticsGirl
    I use this app for my neurologist. Out of all the specialist I see, it’s one of the two most important! I haven’t been able to get an email response from my doctor’s office since 2017 via the app! What you see on the app: - Some of your records. -you cannot open your lab results, or anything like that though. - Maybe half of your medications that you take from other doctors. - Appointments (this feature I’ve never had trouble with). - As I mentioned that it’s been two years since I’ve received an email from my doctors office via the app or even to my personal email... I can’t tell if the office is even getting the emails from the program, or if the new MAs are even aware of the program! (This makes me miss the people that left office.) Or to be honest if my doctor is even aware of the program! My pharmacy gets notes from my doctor to give to me about seeing him immediately, yet his front desk balks at that notion, so when I try to contact my doctor via the app to let him know... there’s always radio silence. Then to make things worse, you cannot reply to an email thread. It has to be a new email. Therefore, no one can keep track of vital information such as seizures or anything of the like! I wish my office would switch to a more efficient program, or that Healow would fix their glitches for the sake of doctors and patients alike.
  • Aug 10, 2021

    By Grace T
    I am not pleased with this application at all! I have not been able to log into my portal. I have tried so many times.
  • May 7, 2021

    By breckgirl4ever
    Disaster. I can't set up an account because my phone number changed 9 months ago. Useless.

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