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healow

healow

eClinicalWorks LLC

Manage your and your family's health information.

4.1 Ratings 55K+ Reviews 1M+ Downloads

About healow

Manage your and your family's health information.
see more about healow

Ratings & Reviews

4.1
55.2K+ Ratings
  1. 5
    62%
  2. 4
    15%
  3. 3
    5%
  4. 2
    5%
  5. 1
    13%
  • Oct 13, 2020

    By James Haynes
    This app is made doctor's appointment so much easier. I can do everything from inside the app and all the links work if I need to go to a team's meeting for the TeleDoc. It does a good job of keeping track of my medication as well as my appointment times. I also appreciate the fact that I can check in without having to talk to anybody during these Corona virus crazy times.
    more
  • New to Dr Smart... app is an awesome 1st step Mar 8, 2019

    By 27thLetter
    After the worst transition from a great physician for over 2 years , to what I would say was beyond INSULTING new estab appt w/a PA yesterday, that was time wasted. The PA 1st stating a well known ADD med “didn’t exist,”then she “can’t find my history w/ this rx that I’ve been on for 1.5yrs...ergo, not going to refill or even reduce milligram, if THAT were the true reason she denied to write for 1 refill of an rx taken daily. She refused an antibiotic for severe sinus infection, stating “insurance won’t cover “, yet I have filled it in past w/out a problem? I left after 2 hours, w/ no progress & no refills. An antidepressant & ADD med taken daily that I’ll be out of next week, leaving me lost.I changed immediately to a Dr linked with app, if they care for patients as well as app assists, I will rest easy. It seems they do, we shall see. I have a great feeling about the Drs I will be linked to. Thank you for a great app.
    more
  • Nice features but the interface could use some work Jan 26, 2020

    By donhessman
    Being able to communicate directly with my doctor through the app has been a game changer. Being able to see my medical records on the app is amazing! Here are a couple of suggestions though. The messaging feature is a little clunky. Unless I access it from the records section of the app, it won’t let me reply to messages. Even worse, you have to start over each time on selecting your provider/facility, then your doctor. Can we please get the ability to just have that information saved and pre-populated when writing messages until we change it? Additionally, it would be really great to be able to share file attachments like images or PDFs. Lastly, I love the feature where you can share Fitbit data with your doctor. Will we one day be able to also share Apple Health data? It would be great to able to give my doctor access to data from my Apple Watch.
    more
  • Works but needs work Oct 1, 2020

    By teeblackley
    Though I installed this app a couple years ago, I haven’t needed to really use it until recently. How do I delete or even archive “we miss you” or “happy holidays” messages? Messages need the option to maintain their thread like in every other messaging app. I like having a history of my lab and test results and have been able to rely on this feature and is what has kept me using it. One of my main concerns is readability. The fonts are small, thin and lightweight which makes them difficult to read. I could rely more on the icons (appointments, records, etc) on the main screen if they’re easier to see (small, faint, and detailed). Ironically they are easier to see on the Help screen! The readability issue applies to every screen. Sadly, I think this app must be one of the lower priced among the options for medical professionals. The version history reflects a lot of bug response, but the last enhancement was 8 months ago and the last update 2 years ago. The in-app “report a problem” is non-functioning. I question whether the development team even follows reviews/suggestions for improvement or actively works to improve this app. It works, but comes in juuuust under the wire.
    more
  • The best app, for the very best Doctor. Jun 23, 2018

    By LoganRexLoveless
    I’ve seen my doctor going on over 10 year. The problems I have were so huge that it would overwhelm most doctors, not this doctor. He saved my life and I’ll always be happy and respect him, not only him as as a person, but I’ll always trust and respect his treatment and medication plans. Not only has the treatment he has given me works l, but I’m no longer the sick and dying person that I was going to be. This app shows all the meds I’m on, it shows so many things that makes me feel like my doctor is always an app away. So thank you, Healow, for letting me write this to show just a little of how I feel about my doctor and this app. Thanks Again, Steven S.
    more
  • Nonfunctional app Apr 27, 2020

    By TheWallaby
    Wasted 2 hours trying to set up this app the night before an appointment. Issue is I already had Healow installed in prep for a different appointment. Process went fairly smoothly to log into the portal the first time but that appointment is days away. I have an appointment tomorrow with another provider who unfortunately also requires Healow. App is already installed and NOTHING works to add a new account from the app (using iPhone 11)...finds provider but subsequent prompts just will not accept input. Bailed out and logged in from my newer laptop only to watch it reject every browser I tried (Chrome, IE, Edge) as “unsupported.” Ended up giving up and logging on using the browser app from my iPhone, bypasses the app entirely. At least the test didn’t reject the browser, but it’s really not optimized for the main bike screen. Due to COVID risk,I need these virtual visits. Guess if it doesn’t work tomorrow with my crazy workaround I’ll cancel my appointment and blame it on eClinicalWorks. I know I won’t be the first to do so. As an IT professional in healthcare, I hate seeing buggy apps like these because I know it will be a barrier to healthcare for some non technical or older people. Sad. Update: assuming eCW took the backend down last evening with NO alert that maintenance was occurring. Monday am functions like linking an account mysteriously work. Wow. What a waste of an evening.
    more
  • Oct 3, 2020

    By Ken Collins
    I wish I could give this zero stars.. Absurdly difficult to use. Terrible. Takes forever to set up. And when you get your own results there's no explanation of what they mean. Difficult to find anything. Slow. Very tiny font with poor contrast with background. Easier to just call and get results. Even if you have to wait 30 minutes. I HATE THIS APP! I HATE THIS APP!
    more
  • Sep 22, 2020

    By Steve Slosser
    The app is pretty bad from an ergonomic standpoint. The text is too small and has no contrast (white font on a pastel color background) making it very hard to read. The messaging feature is useful, but includes too many spaces. The app doesn't contain obvious features, like being about to snap a picture of your insurance card for upload. I can't enter my medications directly -- have to send them in a message and then the receiver has to put them in that area. The one thing that did work well was the video feature -- very clear and easy to use.
    more
  • Oct 5, 2020

    By Stephen Shelton
    It's impossible to log into your account, and there is no customer service. The website version even had the audacity to tell me that my birthdate or SSN was wrong! If you go to another app, this one disappears from your list of running apps. The only good thing about it is reading the enraged reviews it has generated.
    more
  • Useless! Aug 19, 2019

    By BallisticsGirl
    I use this app for my neurologist. Out of all the specialist I see, it’s one of the two most important! I haven’t been able to get an email response from my doctor’s office since 2017 via the app! What you see on the app: - Some of your records. -you cannot open your lab results, or anything like that though. - Maybe half of your medications that you take from other doctors. - Appointments (this feature I’ve never had trouble with). - As I mentioned that it’s been two years since I’ve received an email from my doctors office via the app or even to my personal email... I can’t tell if the office is even getting the emails from the program, or if the new MAs are even aware of the program! (This makes me miss the people that left office.) Or to be honest if my doctor is even aware of the program! My pharmacy gets notes from my doctor to give to me about seeing him immediately, yet his front desk balks at that notion, so when I try to contact my doctor via the app to let him know... there’s always radio silence. Then to make things worse, you cannot reply to an email thread. It has to be a new email. Therefore, no one can keep track of vital information such as seizures or anything of the like! I wish my office would switch to a more efficient program, or that Healow would fix their glitches for the sake of doctors and patients alike.
    more
  1. Communicating with your doctor is easier than ever with this handy app that keeps up to date records of your medical history
  2. Keep track of your appointments, lab tests, and medications all in one place you can take with you everywhere
  3. Find great information on the doctor that is right for you and book an appointment all through this app

Reviewed by Chris on February 25, 2019

  • Oct 13, 2020

    By James Haynes
    This app is made doctor's appointment so much easier. I can do everything from inside the app and all the links work if I need to go to a team's meeting for the TeleDoc. It does a good job of keeping track of my medication as well as my appointment times. I also appreciate the fact that I can check in without having to talk to anybody during these Corona virus crazy times.
    more
  • New to Dr Smart... app is an awesome 1st step Mar 8, 2019

    By 27thLetter
    After the worst transition from a great physician for over 2 years , to what I would say was beyond INSULTING new estab appt w/a PA yesterday, that was time wasted. The PA 1st stating a well known ADD med “didn’t exist,”then she “can’t find my history w/ this rx that I’ve been on for 1.5yrs...ergo, not going to refill or even reduce milligram, if THAT were the true reason she denied to write for 1 refill of an rx taken daily. She refused an antibiotic for severe sinus infection, stating “insurance won’t cover “, yet I have filled it in past w/out a problem? I left after 2 hours, w/ no progress & no refills. An antidepressant & ADD med taken daily that I’ll be out of next week, leaving me lost.I changed immediately to a Dr linked with app, if they care for patients as well as app assists, I will rest easy. It seems they do, we shall see. I have a great feeling about the Drs I will be linked to. Thank you for a great app.
    more
  • The best app, for the very best Doctor. Jun 23, 2018

    By LoganRexLoveless
    I’ve seen my doctor going on over 10 year. The problems I have were so huge that it would overwhelm most doctors, not this doctor. He saved my life and I’ll always be happy and respect him, not only him as as a person, but I’ll always trust and respect his treatment and medication plans. Not only has the treatment he has given me works l, but I’m no longer the sick and dying person that I was going to be. This app shows all the meds I’m on, it shows so many things that makes me feel like my doctor is always an app away. So thank you, Healow, for letting me write this to show just a little of how I feel about my doctor and this app. Thanks Again, Steven S.
    more
  • Oct 1, 2020

    By Donald Chaffin
    if phone is set to biometric security(Fingerprint) than this app also requires fingerprint to open. Lists medicines, appointments, Allergies, and can check in digitally on way to Dr. Office to save time.very handy. Only problem is my primary Dr uses a different portal app and a specialist I am seeing uses this one. Not sure how or if I can connect the 2 patient portals. This one is definitely better than the webpage only portal my normal Dr. Uses.
    more
  • Oct 3, 2020

    By Lizette Rodriguez
    Love the security and ease to look at current and even older records on your hands. If you want to check your vitals and get fast results in the palm of your hands, def. Download this app makes everything much more easier and to keep track on your health 😀 😊 I highly recommend to all.
    more
  • Awesome app for those that live long distances from your Dr. Nov 14, 2018

    By troyalee
    I have had pleasure of using the app since it’s inception. Just the ability to request prescription refills alone is Very accommodating. Having your clinical I.e, blood work results at you fingertip, doctors comments and suggestions on improving your healthy life imbalances. Doctor patient communication is enhanced allowing doctors to address patients current and possibly additional concerns or issues that he or she may get answers from dr on the portal. Access to : heath and prescription records, labs , schedule office visits, get referrals, etc... I live 4.5 hours away. Great time saving , informative app.. believe me not too many medical centers are progressive in their patient come first approach
    more
  • New Version Erased my Login Info Jun 22, 2017

    By prcrlc
    I like the program but it's only as good as its implementation by the medical practice. They determine what gets posted and the amount of detail. I'm using different apps for different hospitals and doctors. It's frustrating that I can't share information between them. I often find that specialists forget to send results to my primary care doctor. I'm not crazy about how email is implemented. I'd like to be able to send a message to my MDs assistant without having to type in a long subject line to made sure it's routed to the right person. I'd also like folders for messages.
    more
  • Nice features but the interface could use some work Jan 26, 2020

    By donhessman
    Being able to communicate directly with my doctor through the app has been a game changer. Being able to see my medical records on the app is amazing! Here are a couple of suggestions though. The messaging feature is a little clunky. Unless I access it from the records section of the app, it won’t let me reply to messages. Even worse, you have to start over each time on selecting your provider/facility, then your doctor. Can we please get the ability to just have that information saved and pre-populated when writing messages until we change it? Additionally, it would be really great to be able to share file attachments like images or PDFs. Lastly, I love the feature where you can share Fitbit data with your doctor. Will we one day be able to also share Apple Health data? It would be great to able to give my doctor access to data from my Apple Watch.
    more
  • Works but needs work Oct 1, 2020

    By teeblackley
    Though I installed this app a couple years ago, I haven’t needed to really use it until recently. How do I delete or even archive “we miss you” or “happy holidays” messages? Messages need the option to maintain their thread like in every other messaging app. I like having a history of my lab and test results and have been able to rely on this feature and is what has kept me using it. One of my main concerns is readability. The fonts are small, thin and lightweight which makes them difficult to read. I could rely more on the icons (appointments, records, etc) on the main screen if they’re easier to see (small, faint, and detailed). Ironically they are easier to see on the Help screen! The readability issue applies to every screen. Sadly, I think this app must be one of the lower priced among the options for medical professionals. The version history reflects a lot of bug response, but the last enhancement was 8 months ago and the last update 2 years ago. The in-app “report a problem” is non-functioning. I question whether the development team even follows reviews/suggestions for improvement or actively works to improve this app. It works, but comes in juuuust under the wire.
    more
  • Oct 11, 2020

    By Matt V
    Clunky. This app feels like it was written by folks who have been asleep for the last 10 years with respect to user interface design. it also lacks the ability to put in the background without starting from scratch (logging in again) every time you refocus. Pretty frustrating when you're trying to transcribe something or compose an email to your physician. Honestly I'd raided a two but the bar for these types of apps is pretty low.
    more
  • Needs improvement. Jul 30, 2020

    By MMMM1011
    I do like the app,but there are improvement that need to be made. For example one of the my most used feature is the messaging. Most of the time it’s easier than making a phone call however I can’t see the message until 2 hours after it was sent even if I check the app constantly. If my doctor sent me a message at 3 o’clock I won’t be in my inbox until 5 which is a frustrating inconvenience. It would also be helpful if I could get a notification when I get a message as well. The telahealth visit through the app is hit or miss and my doctor and I often have to do it another way. If the developers take one thing from this review to fix please fix the messaging lag.
    more
  • Sep 22, 2020

    By Steve Slosser
    The app is pretty bad from an ergonomic standpoint. The text is too small and has no contrast (white font on a pastel color background) making it very hard to read. The messaging feature is useful, but includes too many spaces. The app doesn't contain obvious features, like being about to snap a picture of your insurance card for upload. I can't enter my medications directly -- have to send them in a message and then the receiver has to put them in that area. The one thing that did work well was the video feature -- very clear and easy to use.
    more
  • Sep 21, 2020

    By Richard J Trowbridge
    This app is one of the most patient unfriendly apps I have had the unfortunate experience of trying to use. The print is way too small for the average person to read, it constantly stops in the middle of trying to load, and if you were lucky enough to get it to load, then the app tells you your username is not recognized or your password is no longer applicable .It won't let me use any of the contact emails This is extremely frustrating. In I have stopped trying to use this app and I will not bother with it again;. Unless they can make changes.our dealings is not alone also having problems with spectrum vein center in Wyoming mi.
    more
  • Oct 6, 2020

    By Carol Anderson
    I've had consitant problems logging in. I dont want to set a new password everytime ! Sheesh! Why cant my password mgr work? At best give me a 4 or 5 place temporary code each time. I used 5 letter Dr code, I'm still stuck with password again ! Also I cant turn camera around during Drs telemed appts. This has been both with my tablet and cell phone. I end up talking to the backside of the device so Dr can see me only, but I cant see them. I like telemed but probs w app are so annoying !
    more
  • Sep 23, 2020

    By keith johnston
    Many things work well, but choosing pharmacy for refills, etc. Is totally, completely, terribly screwed up beyond belief. You have to choose from a pick list, and it forces me to go through a list of all CVS pharmacies from random places around the US--in no order I can figure out. Using search by street or city does not narrow it down. I have yet to find my pharmacy on the list. I give up when I have gone through hundreds.
    more
  • Oct 16, 2020

    By David Gregg
    Really hard to work, you never know where you are, has only one of my doctors. If you're trying to do something simple with one doc it will probably work...if you can remember your password. All these patient portals are stupid. I'm on four, none complete, can't remember which passwords go with which. The docs love em cause they can say they give their patients direct access...ha, so did my phone in the old days.
    more
  • Nonfunctional app Apr 27, 2020

    By TheWallaby
    Wasted 2 hours trying to set up this app the night before an appointment. Issue is I already had Healow installed in prep for a different appointment. Process went fairly smoothly to log into the portal the first time but that appointment is days away. I have an appointment tomorrow with another provider who unfortunately also requires Healow. App is already installed and NOTHING works to add a new account from the app (using iPhone 11)...finds provider but subsequent prompts just will not accept input. Bailed out and logged in from my newer laptop only to watch it reject every browser I tried (Chrome, IE, Edge) as “unsupported.” Ended up giving up and logging on using the browser app from my iPhone, bypasses the app entirely. At least the test didn’t reject the browser, but it’s really not optimized for the main bike screen. Due to COVID risk,I need these virtual visits. Guess if it doesn’t work tomorrow with my crazy workaround I’ll cancel my appointment and blame it on eClinicalWorks. I know I won’t be the first to do so. As an IT professional in healthcare, I hate seeing buggy apps like these because I know it will be a barrier to healthcare for some non technical or older people. Sad. Update: assuming eCW took the backend down last evening with NO alert that maintenance was occurring. Monday am functions like linking an account mysteriously work. Wow. What a waste of an evening.
    more
  • Oct 3, 2020

    By Ken Collins
    I wish I could give this zero stars.. Absurdly difficult to use. Terrible. Takes forever to set up. And when you get your own results there's no explanation of what they mean. Difficult to find anything. Slow. Very tiny font with poor contrast with background. Easier to just call and get results. Even if you have to wait 30 minutes. I HATE THIS APP! I HATE THIS APP!
    more
  • Oct 5, 2020

    By Stephen Shelton
    It's impossible to log into your account, and there is no customer service. The website version even had the audacity to tell me that my birthdate or SSN was wrong! If you go to another app, this one disappears from your list of running apps. The only good thing about it is reading the enraged reviews it has generated.
    more
  • Useless! Aug 19, 2019

    By BallisticsGirl
    I use this app for my neurologist. Out of all the specialist I see, it’s one of the two most important! I haven’t been able to get an email response from my doctor’s office since 2017 via the app! What you see on the app: - Some of your records. -you cannot open your lab results, or anything like that though. - Maybe half of your medications that you take from other doctors. - Appointments (this feature I’ve never had trouble with). - As I mentioned that it’s been two years since I’ve received an email from my doctors office via the app or even to my personal email... I can’t tell if the office is even getting the emails from the program, or if the new MAs are even aware of the program! (This makes me miss the people that left office.) Or to be honest if my doctor is even aware of the program! My pharmacy gets notes from my doctor to give to me about seeing him immediately, yet his front desk balks at that notion, so when I try to contact my doctor via the app to let him know... there’s always radio silence. Then to make things worse, you cannot reply to an email thread. It has to be a new email. Therefore, no one can keep track of vital information such as seizures or anything of the like! I wish my office would switch to a more efficient program, or that Healow would fix their glitches for the sake of doctors and patients alike.
    more
  • Sep 18, 2020

    By M. Romero
    This app is outdated and needs more functionality. For example, not all test results are uploaded and those that are lack any useful information. In general, the only useful part is seeing upcoming appointments. Even the descriptors used within the system are horrible--they cause more confusion than clarity. Not worth downloading this app. Disappointed such a large hospital system would even consider using this outdate app.
    more

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