HBO Max: Stream TV & Movies

HBO Max: Stream TV & Movies

WarnerMedia Global Digital Services, LLC

Stream all of HBO with hit shows, classic favorites, and Max Originals!

3.6 Ratings 424K+ Reviews 50M+ Downloads

Ratings & Reviews

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  • img Expert
    1. HBO, on the go! Watch your favorite movies and shows anytime, anywhere on your smartphone or tablet
    2. Not just TV shows! Get special access to news, comedy specials, smart talk shows, thought-provoking documentaries, and special events
    3. Watch episodes of addictive HBO serieses like Game of Thrones, Westworld, My Brilliant Friend and more
  • May 15, 2022

    By Belle L
    The app works pretty well, but it could be improved. 1. It doesn't continue to play a video when I minimize the app. 2. It takes longer to download a video than other streaming service apps. 3. It needs to be streamlined for poorer Internet speeds (those of us in rural communities would appreciate that). Pro: customer service has been great every time I've contacted them.
  • Edit: Issue Resolved - Apple TV Version Broken Jun 11, 2021

    By Bertie'sBurgerBarn
    After the most recent update the standard Apple TV scrubbing has been replaced with a version that is nearly unusable. Clicking the far right or left of the remote’s touchpad no longer skips forward/back, tapping no longer brings up the time bar, and swiping on the touchpad scrubs without the need for pausing and at a speed that makes it nearly impossible to move to an accurate time (it seems that now the width of the touch pad relates to the entire time bar so that, starting from the beginning of an episode, one swipe from left to right will take you to the end of the episode/movie). The last point causes problems because you need to swipe on the touch pad to bring up the time bar, and I’ve accidentally skipped most of the way through what I’m watching when only trying to see how much is left. This along with the removal of support for 15s skips (which is standard for any streaming service) makes it very difficult to move forward or back a short amount of time. Additionally, the Play Next Episode function is somewhat broken on both Apple TV and iOS. On Apple TV it isn’t possible to swipe to the button, and attempting to click on it seems to both pause whatever’s playing and move to the next episode, almost as if the two fields were selected at this same time. This makes it impossible to pause at the end of an episode once Next Episode has appeared, and equally impossible to move away from the next episode button.
  • May 25, 2022

    By archangel1lof7
    It's all right. My quibbles are that on my phone after you start playing a program, unless you touch the screen a second time, the screen stays darkened with the pause symbol still visible. It does not go away automatically. Also the app does not work with my earbuds. Literally every single other video or music app I have works with my earbuds but this one. I cannot pause or anything by using my earbud controls. I do enjoy a great deal of the programming though.
  • Refine airplay streaming capabilities ASAP!!! Sep 10, 2021

    By yoz next version suggestions
    Ok app overall at first but start to use heavy especially on iPhone 11 air playing to Apple TV - I have noticed a few bugs centered around airplaying that need to be addressed ASAP. First the buffering could be improved greatly especially at the first 5, 8, 15 or so minutes and around 37th- 45th minutes. If you watch series like DC Titans or others- the app hangs when switching to next episode - this happens quite often - app continually becomes unresponsive and has to be exited. I played around with security or screen lock to see if this affects but have yet definite conclusion as to the cause! Also each episode starts with the Audio description enabled. EACH time a new episode starts it resets the audio description to on! The only way I have found to turn it off is to toggle audio description on then to English or Spanish then back off. Gets old doing this each time. Also happens with some of the newer movies too. Regression test app with older Apple TV’s as it does this on earlier Gen Apple TV’s too. Does it on my older model A1469! In short refine and streamline the apps airplay abilities for a more enjoyable seamless streaming experience. Thxs in advance happy coding and regression testing :) 👍😎
  • HBO Enforces Mandatory Letterboxing for “CoNsIsTeNt ViEwInG eXpErIeNcE” Feb 1, 2022

    By SirHotPockets
    EDIT: Freedom to watch content in preferred aspect ratio is restored! Pinch to zoom to full screen works again. Five stars restored; thanks for listening, HBO. Original review: There used to be a button in the bottom right corner that eliminated the black bars at the top and bottom, clipped the video, and made it full screen. This is the optimal viewing experience for me and I’ve enjoyed it that way before the update and even on HBO Go before that. It’s gone now and I’m livid. Without this feature, you do not have the freedom to choose your best viewing experience. You have no choice at all now; instead, you pay to have HBO decide for you. HBO makes you suffer without this feature because they want to foster a “consistent viewing experience across all devices”. So I guess not being able to watch content the way you prefer doesn’t qualify as a good “experience” anymore. My experience is derived from the freedom to watch the content how I like it, so to remove that freedom seems counterintuitive, foolish, and nonsensical. My friends, our preferences shouldn’t be dictated by HBO. I yearn for the day our freedom will be restored in an update because, only then, will we have the truly optimal experience we used to expect from the Home Box Office.
  • Love the content, but the app leaves much to be desired May 6, 2021

    By Migsman
    I really like the content on HBO Max. They have great original shows and movies as well as a lot of popular releases. My only grievance lies with the app. Across all platforms (Xbox, iPhone/iPad, Samsung TV) I consistently receive messages saying the content cannot be played (often times while the show or movie continues to play). I do everything short of uninstalling and reinstalling the app because that can be a massive inconvenience (not trying to do that while exercising, for example), and often I continue to get the error even after multiple restarts. Also, the UI is not the best - it takes some trial and error to figure out how to get to the point where you can choose a season of a show for example. There are also some other, more tolerable issues such as when l download things and try to play them it says I’m not connected to wifi (the whole reason I download is to watch off wifi as I assume is the case for most), long load/buffer times or just randomly logging me out. Again, highly recommend the content and this review would easily be 5 stars if the app itself didn’t need as much work as it does.
  • May 6, 2022

    By Rebecca Kendrick
    I really want to love this app. The ads are short (never more than 30 seconds). Diverse content for a good price. Video quality is great. You can see what shows are available before actually purchasing a plan. Now what I don't love. The app crashes after a few hours of watching. I have to exit the app and completely close out of it to get it to work. I've never had this issue with any other service. If it didn't didn't do this, I'd give 5 stars.
  • Apr 29, 2022

    By Joe Schmoe
    Amazing selection of films and shows. Awful app functionality. You have to be online constantly and without break in order for the app to work at all. If you're not online, you're not watching jack. Doesn't matter if you download it to your device. The connection must be constant which completely defeats the point of downloading anything. PLEASE fix this ASAP.
  • Needs expanded screen and playback screen option Feb 9, 2022

    By benlame
    As with everyone else, content is great, but in 2021 you should be able to have the option to: 1. Expand the screen Yes, I get that HBO wants the experience to be consistent throughout all devices, but not all devices are the same size. Even for content that clearly does not fill out any sides of the screen you are not able to expand that. Easy fix and implementation, yet HBO is too stubborn to allow it. 2. Video speed control Let people consume the content how they want to. If keeping users on your app is the goal, then give users a customizable experience. I would like to spend more time on this app, such as when I'm on my breaks at work, however given the lack of expanded full screen, I am unable to view the content as it's too small, so I don't stay on the app ***edit 2/9/22*** HBO Max has recently added expanding the screen, which is a huge option for users. Consistency seems to have improved as well. Big steps in the right direction, changing it from 1 star to 5 stars as I value adapting to customer responses.
  • May 15, 2022

    By Belle L
    The app works pretty well, but it could be improved. 1. It doesn't continue to play a video when I minimize the app. 2. It takes longer to download a video than other streaming service apps. 3. It needs to be streamlined for poorer Internet speeds (those of us in rural communities would appreciate that). Pro: customer service has been great every time I've contacted them.
  • Edit: Issue Resolved - Apple TV Version Broken Jun 11, 2021

    By Bertie'sBurgerBarn
    After the most recent update the standard Apple TV scrubbing has been replaced with a version that is nearly unusable. Clicking the far right or left of the remote’s touchpad no longer skips forward/back, tapping no longer brings up the time bar, and swiping on the touchpad scrubs without the need for pausing and at a speed that makes it nearly impossible to move to an accurate time (it seems that now the width of the touch pad relates to the entire time bar so that, starting from the beginning of an episode, one swipe from left to right will take you to the end of the episode/movie). The last point causes problems because you need to swipe on the touch pad to bring up the time bar, and I’ve accidentally skipped most of the way through what I’m watching when only trying to see how much is left. This along with the removal of support for 15s skips (which is standard for any streaming service) makes it very difficult to move forward or back a short amount of time. Additionally, the Play Next Episode function is somewhat broken on both Apple TV and iOS. On Apple TV it isn’t possible to swipe to the button, and attempting to click on it seems to both pause whatever’s playing and move to the next episode, almost as if the two fields were selected at this same time. This makes it impossible to pause at the end of an episode once Next Episode has appeared, and equally impossible to move away from the next episode button.
  • May 25, 2022

    By archangel1lof7
    It's all right. My quibbles are that on my phone after you start playing a program, unless you touch the screen a second time, the screen stays darkened with the pause symbol still visible. It does not go away automatically. Also the app does not work with my earbuds. Literally every single other video or music app I have works with my earbuds but this one. I cannot pause or anything by using my earbud controls. I do enjoy a great deal of the programming though.
  • Refine airplay streaming capabilities ASAP!!! Sep 10, 2021

    By yoz next version suggestions
    Ok app overall at first but start to use heavy especially on iPhone 11 air playing to Apple TV - I have noticed a few bugs centered around airplaying that need to be addressed ASAP. First the buffering could be improved greatly especially at the first 5, 8, 15 or so minutes and around 37th- 45th minutes. If you watch series like DC Titans or others- the app hangs when switching to next episode - this happens quite often - app continually becomes unresponsive and has to be exited. I played around with security or screen lock to see if this affects but have yet definite conclusion as to the cause! Also each episode starts with the Audio description enabled. EACH time a new episode starts it resets the audio description to on! The only way I have found to turn it off is to toggle audio description on then to English or Spanish then back off. Gets old doing this each time. Also happens with some of the newer movies too. Regression test app with older Apple TV’s as it does this on earlier Gen Apple TV’s too. Does it on my older model A1469! In short refine and streamline the apps airplay abilities for a more enjoyable seamless streaming experience. Thxs in advance happy coding and regression testing :) 👍😎
  • HBO Enforces Mandatory Letterboxing for “CoNsIsTeNt ViEwInG eXpErIeNcE” Feb 1, 2022

    By SirHotPockets
    EDIT: Freedom to watch content in preferred aspect ratio is restored! Pinch to zoom to full screen works again. Five stars restored; thanks for listening, HBO. Original review: There used to be a button in the bottom right corner that eliminated the black bars at the top and bottom, clipped the video, and made it full screen. This is the optimal viewing experience for me and I’ve enjoyed it that way before the update and even on HBO Go before that. It’s gone now and I’m livid. Without this feature, you do not have the freedom to choose your best viewing experience. You have no choice at all now; instead, you pay to have HBO decide for you. HBO makes you suffer without this feature because they want to foster a “consistent viewing experience across all devices”. So I guess not being able to watch content the way you prefer doesn’t qualify as a good “experience” anymore. My experience is derived from the freedom to watch the content how I like it, so to remove that freedom seems counterintuitive, foolish, and nonsensical. My friends, our preferences shouldn’t be dictated by HBO. I yearn for the day our freedom will be restored in an update because, only then, will we have the truly optimal experience we used to expect from the Home Box Office.
  • Love the content, but the app leaves much to be desired May 6, 2021

    By Migsman
    I really like the content on HBO Max. They have great original shows and movies as well as a lot of popular releases. My only grievance lies with the app. Across all platforms (Xbox, iPhone/iPad, Samsung TV) I consistently receive messages saying the content cannot be played (often times while the show or movie continues to play). I do everything short of uninstalling and reinstalling the app because that can be a massive inconvenience (not trying to do that while exercising, for example), and often I continue to get the error even after multiple restarts. Also, the UI is not the best - it takes some trial and error to figure out how to get to the point where you can choose a season of a show for example. There are also some other, more tolerable issues such as when l download things and try to play them it says I’m not connected to wifi (the whole reason I download is to watch off wifi as I assume is the case for most), long load/buffer times or just randomly logging me out. Again, highly recommend the content and this review would easily be 5 stars if the app itself didn’t need as much work as it does.
  • May 6, 2022

    By Rebecca Kendrick
    I really want to love this app. The ads are short (never more than 30 seconds). Diverse content for a good price. Video quality is great. You can see what shows are available before actually purchasing a plan. Now what I don't love. The app crashes after a few hours of watching. I have to exit the app and completely close out of it to get it to work. I've never had this issue with any other service. If it didn't didn't do this, I'd give 5 stars.
  • Apr 29, 2022

    By Joe Schmoe
    Amazing selection of films and shows. Awful app functionality. You have to be online constantly and without break in order for the app to work at all. If you're not online, you're not watching jack. Doesn't matter if you download it to your device. The connection must be constant which completely defeats the point of downloading anything. PLEASE fix this ASAP.
  • Needs expanded screen and playback screen option Feb 9, 2022

    By benlame
    As with everyone else, content is great, but in 2021 you should be able to have the option to: 1. Expand the screen Yes, I get that HBO wants the experience to be consistent throughout all devices, but not all devices are the same size. Even for content that clearly does not fill out any sides of the screen you are not able to expand that. Easy fix and implementation, yet HBO is too stubborn to allow it. 2. Video speed control Let people consume the content how they want to. If keeping users on your app is the goal, then give users a customizable experience. I would like to spend more time on this app, such as when I'm on my breaks at work, however given the lack of expanded full screen, I am unable to view the content as it's too small, so I don't stay on the app ***edit 2/9/22*** HBO Max has recently added expanding the screen, which is a huge option for users. Consistency seems to have improved as well. Big steps in the right direction, changing it from 1 star to 5 stars as I value adapting to customer responses.
  • May 18, 2022

    By LDM 6x6
    Had to rewrite my rating, The app crashes constantly (about every 20 seconds to every couple of minutes), and says that the show or movie can't be found or it's having trouble playing the video. When it's not crashing, it freezes but still plays the audio, then unfreezes and speed plays. I'm on the verge of just canceling my subscription and ditching this streaming app, this is too much of a hassle to simply watch a show or a movie.
  • May 20, 2022

    By Sterling
    Will not rotate freely. Update: now rotates too easily. It's also impossible to seek using the progress bar. For some reason the app was an episode further than I've seen, but I couldn't seek to the beginning of the episode or restart it. I had to hit the -15sec button until the start of the episode. The app also is incapable of handling losing wifi. Instead of buffering, it just exits the video.
  • Great movies terrible app Feb 7, 2022

    By melerzz
    I love the amount of shows and movies HBO Max is. Totally worth spending money on, the problem I have is that it’s so slow and a nuisance when watching a movie or show and I get notification about streaming either with cellular data or WiFi. It’s so annoying having to go back and forth turning them on and off because of how it won’t stop changing it’s “mind” on my connection. Wish it was like Netflix more. Where it’s automatic on both ends. What’s also annoying is clicking in and out. I can’t exit the app with it still playing the movie. Another complaint is that the episodes aren’t laid out, have to retype the title to see again what is next or reading the description. It’s just super slow and is nowhere near how amazing the Netflix app is built. I hope it develops new downloads where it doesn’t create such a hassle trying to watch my shows and movies because it’s not worth $10 a month if all it’s gonna do is create problems and not allow me to watch movies on a smooth run. Also last thing, I hate how it’s so slow when I try to replay back. This goes the same for the website as well. Like Netflix has never given me this problem (I’m not complaining that Netflix is better but in comparison between app navigation, it is top tier) I like rewinding to watch best comical scenes and whatnot but Everytime I do on HBO I have to remind self to try and not do it or it crashes into this slow time warp. Please fix this!!
  • May 24, 2022

    By Nathan Entz
    Beware of mobile data usage. I turned on the setting to only stream or download over wifi. Soon after, the app switched to cellular while downloading some movies (after I had verified that it was set not to do so) and continued to blow through 50% of my month's data in 20 minutes. Definitely a frustrating thing to have to deal with. Edit: I followed the link to get support and their offer to "make this right" was to tell me to make sure to connect to wifi when downloading. Very helpful...
  • Buggy, slow, poorly designed, screen-waster Feb 19, 2022

    By DanShockley
    Got a decent size iPhone? Good thing, cause this poorly designed app will waste about 30% of the screen by putting black bars on all four sides. They apparently took away full-screen mode at some point in the past year. Seems like it was intentional, since people have been complaining and they haven’t brought it back. I just rejoined, and the bad experience is making me think it will be a pay-for-a-month-and-out situation. Get your act together, HBO. Why throw all that money at making good content if your app dev team is going to chase away your subscribers? Update: the Developer response only addresses my “feature request” for full screen. That is a “feature restore” after some bizarrely-bad decision to remove it. I’m not going to go fill out some form to get it back - this should be obvious. Also, the app is objectively bad in many ways: slow, laggy, locks up randomly, crashes, poorly laid-out, odd controls, and so much more. No amount of feedback can help a team that would release such a bad app in the first place. They need to just look at other apps that work correctly, and do that. My review here is just to give fair warning to anyone considering watching HBO on their iPhone that it will be an annoying experience. The developer shouldn’t need to read the details here to know they’ve got a mess on their hands.
  • May 15, 2022

    By A Muse
    1. Can't renew a download I mistakenly tapped a several days ago. Although I immediately closed it, the 48 hr countdown to watch was triggered. I've been attempting to renew it for the past few days and it won't renew. 2. Currently getting the "Can't Play Title" error message for all my downloads. The problem with this app is it's inconsistent and unreliable. There's always an problem. Last time the download speed was horrific. That got better, but now I can't play anything.
  • Cancelling Service Until Bugs Are Fixed Sep 17, 2021

    By Hmmmmmm?????????
    *Update* I was contacted by an HBO+ app developer to provide information regarding which streaming device I am using. However, the links I was given to provide a response direct me to inactive webpages…..so….I guess I will respond here. I’m using Roku and have confirmed that I am using the most current version. Despite current update, issues described below have not resolved. The plus is that the content is pretty decent with new items being added weekly. The downside is that the app is so buggy you can’t stream anything! Slow to start, significant delays when navigating the Home Screen, slow to load lists…this app is beyond frustrating! Don’t even try to toggle between the different app features or fast forward/rewind a show or movie (if you’re lucky enough to get one to actually load). The app frequently crashes when trying to search or stream any content. I’ve been trying to stream content for several days now and the app crashes before the movie loads EVERY TIME!! I get so fed up that I end up moving on to a different streaming service. HBO announced an update 6 days ago that was supposed to resolve these issues but I have the most current version downloaded and still dealing with the same glitches. This app is an embarrassment to HBO and their app developers. There is no point in paying for a service I can’t use. Until I’m convinced the bugs are fixed, I’m cancelling my subscription.
  • May 25, 2022

    By Progenitus 24
    App was working perfectly until the update. Now I can get about 5 seconds of video, before that freezes, but the audio continues. Also would like to have the ability to decide how much data this uses, but that's minor. UPDATE: I've tried uninstalling and reinstalling, still the same issue. Hopefully it gets fixed soon
  • Love HBO, but frustrating app Mar 13, 2021

    By Krissyb77260514
    I’ve been a subscriber of HBO for years and I love HBO. I love the overall content, but since the new HBO Max app has rolled out, it has been one of my worst streaming experiences ever. I am a subscriber to multiple media streaming services and none of them do what HBO Max does. I use Chromecast to stream and after about 15 minutes into a movie or show I’ll get the “circle of death” as I like to call it. The app is trying to buffer, but instead of doing it once or twice, it continues to buffer for about every five minutes after that until the movie or show is complete. At first I just thought maybe it was my Internet or Chromecast but it’s been doing this for weeks now. It is definitely a fault or bug within the app and it is by far one of the most frustrating things to experience as a customer. Every time an update comes out for the app, my phone automatically pushes the update through and the non-stop buffering still continues to happen. I have no idea what to do but I know for a fact, if it continues to keep happening, I’m going to no longer be an HBO subscriber because it’s just not worth the frustration. With all the technology experts out there and all the money/resources that Warner has, I’m really surprised that this bug has not been resolved. I’ve read through other app reviews and it seems like I’m not the only person that’s experiencing this. Please fix this so you don’t lose anymore loyal customers.
  • May 20, 2022

    By Matthew Jones
    Just a month ago I edited my review because the app keeps changing for the worse. When a video ended, it used to take you to the videos page which allowed me take it out of my list. But now it doeant. Then the autoplay when selecting a video is annoying. Give us options whether we want autoplay, what kind of fast forward, rewind, etc. The video selection is amazing but using the app is frustrating and annoying.

No reviews available

  • img Expert
    1. HBO, on the go! Watch your favorite movies and shows anytime, anywhere on your smartphone or tablet
    2. Not just TV shows! Get special access to news, comedy specials, smart talk shows, thought-provoking documentaries, and special events
    3. Watch episodes of addictive HBO serieses like Game of Thrones, Westworld, My Brilliant Friend and more
  • Edit: Issue Resolved - Apple TV Version Broken Jun 11, 2021

    By Bertie'sBurgerBarn
    After the most recent update the standard Apple TV scrubbing has been replaced with a version that is nearly unusable. Clicking the far right or left of the remote’s touchpad no longer skips forward/back, tapping no longer brings up the time bar, and swiping on the touchpad scrubs without the need for pausing and at a speed that makes it nearly impossible to move to an accurate time (it seems that now the width of the touch pad relates to the entire time bar so that, starting from the beginning of an episode, one swipe from left to right will take you to the end of the episode/movie). The last point causes problems because you need to swipe on the touch pad to bring up the time bar, and I’ve accidentally skipped most of the way through what I’m watching when only trying to see how much is left. This along with the removal of support for 15s skips (which is standard for any streaming service) makes it very difficult to move forward or back a short amount of time. Additionally, the Play Next Episode function is somewhat broken on both Apple TV and iOS. On Apple TV it isn’t possible to swipe to the button, and attempting to click on it seems to both pause whatever’s playing and move to the next episode, almost as if the two fields were selected at this same time. This makes it impossible to pause at the end of an episode once Next Episode has appeared, and equally impossible to move away from the next episode button.
  • HBO Enforces Mandatory Letterboxing for “CoNsIsTeNt ViEwInG eXpErIeNcE” Feb 1, 2022

    By SirHotPockets
    EDIT: Freedom to watch content in preferred aspect ratio is restored! Pinch to zoom to full screen works again. Five stars restored; thanks for listening, HBO. Original review: There used to be a button in the bottom right corner that eliminated the black bars at the top and bottom, clipped the video, and made it full screen. This is the optimal viewing experience for me and I’ve enjoyed it that way before the update and even on HBO Go before that. It’s gone now and I’m livid. Without this feature, you do not have the freedom to choose your best viewing experience. You have no choice at all now; instead, you pay to have HBO decide for you. HBO makes you suffer without this feature because they want to foster a “consistent viewing experience across all devices”. So I guess not being able to watch content the way you prefer doesn’t qualify as a good “experience” anymore. My experience is derived from the freedom to watch the content how I like it, so to remove that freedom seems counterintuitive, foolish, and nonsensical. My friends, our preferences shouldn’t be dictated by HBO. I yearn for the day our freedom will be restored in an update because, only then, will we have the truly optimal experience we used to expect from the Home Box Office.
  • Needs expanded screen and playback screen option Feb 9, 2022

    By benlame
    As with everyone else, content is great, but in 2021 you should be able to have the option to: 1. Expand the screen Yes, I get that HBO wants the experience to be consistent throughout all devices, but not all devices are the same size. Even for content that clearly does not fill out any sides of the screen you are not able to expand that. Easy fix and implementation, yet HBO is too stubborn to allow it. 2. Video speed control Let people consume the content how they want to. If keeping users on your app is the goal, then give users a customizable experience. I would like to spend more time on this app, such as when I'm on my breaks at work, however given the lack of expanded full screen, I am unable to view the content as it's too small, so I don't stay on the app ***edit 2/9/22*** HBO Max has recently added expanding the screen, which is a huge option for users. Consistency seems to have improved as well. Big steps in the right direction, changing it from 1 star to 5 stars as I value adapting to customer responses.
  • May 15, 2022

    By Belle L
    The app works pretty well, but it could be improved. 1. It doesn't continue to play a video when I minimize the app. 2. It takes longer to download a video than other streaming service apps. 3. It needs to be streamlined for poorer Internet speeds (those of us in rural communities would appreciate that). Pro: customer service has been great every time I've contacted them.
  • May 25, 2022

    By archangel1lof7
    It's all right. My quibbles are that on my phone after you start playing a program, unless you touch the screen a second time, the screen stays darkened with the pause symbol still visible. It does not go away automatically. Also the app does not work with my earbuds. Literally every single other video or music app I have works with my earbuds but this one. I cannot pause or anything by using my earbud controls. I do enjoy a great deal of the programming though.
  • Refine airplay streaming capabilities ASAP!!! Sep 10, 2021

    By yoz next version suggestions
    Ok app overall at first but start to use heavy especially on iPhone 11 air playing to Apple TV - I have noticed a few bugs centered around airplaying that need to be addressed ASAP. First the buffering could be improved greatly especially at the first 5, 8, 15 or so minutes and around 37th- 45th minutes. If you watch series like DC Titans or others- the app hangs when switching to next episode - this happens quite often - app continually becomes unresponsive and has to be exited. I played around with security or screen lock to see if this affects but have yet definite conclusion as to the cause! Also each episode starts with the Audio description enabled. EACH time a new episode starts it resets the audio description to on! The only way I have found to turn it off is to toggle audio description on then to English or Spanish then back off. Gets old doing this each time. Also happens with some of the newer movies too. Regression test app with older Apple TV’s as it does this on earlier Gen Apple TV’s too. Does it on my older model A1469! In short refine and streamline the apps airplay abilities for a more enjoyable seamless streaming experience. Thxs in advance happy coding and regression testing :) 👍😎
  • Love the content, but the app leaves much to be desired May 6, 2021

    By Migsman
    I really like the content on HBO Max. They have great original shows and movies as well as a lot of popular releases. My only grievance lies with the app. Across all platforms (Xbox, iPhone/iPad, Samsung TV) I consistently receive messages saying the content cannot be played (often times while the show or movie continues to play). I do everything short of uninstalling and reinstalling the app because that can be a massive inconvenience (not trying to do that while exercising, for example), and often I continue to get the error even after multiple restarts. Also, the UI is not the best - it takes some trial and error to figure out how to get to the point where you can choose a season of a show for example. There are also some other, more tolerable issues such as when l download things and try to play them it says I’m not connected to wifi (the whole reason I download is to watch off wifi as I assume is the case for most), long load/buffer times or just randomly logging me out. Again, highly recommend the content and this review would easily be 5 stars if the app itself didn’t need as much work as it does.
  • May 6, 2022

    By Rebecca Kendrick
    I really want to love this app. The ads are short (never more than 30 seconds). Diverse content for a good price. Video quality is great. You can see what shows are available before actually purchasing a plan. Now what I don't love. The app crashes after a few hours of watching. I have to exit the app and completely close out of it to get it to work. I've never had this issue with any other service. If it didn't didn't do this, I'd give 5 stars.
  • Apr 29, 2022

    By Joe Schmoe
    Amazing selection of films and shows. Awful app functionality. You have to be online constantly and without break in order for the app to work at all. If you're not online, you're not watching jack. Doesn't matter if you download it to your device. The connection must be constant which completely defeats the point of downloading anything. PLEASE fix this ASAP.
  • Great movies terrible app Feb 7, 2022

    By melerzz
    I love the amount of shows and movies HBO Max is. Totally worth spending money on, the problem I have is that it’s so slow and a nuisance when watching a movie or show and I get notification about streaming either with cellular data or WiFi. It’s so annoying having to go back and forth turning them on and off because of how it won’t stop changing it’s “mind” on my connection. Wish it was like Netflix more. Where it’s automatic on both ends. What’s also annoying is clicking in and out. I can’t exit the app with it still playing the movie. Another complaint is that the episodes aren’t laid out, have to retype the title to see again what is next or reading the description. It’s just super slow and is nowhere near how amazing the Netflix app is built. I hope it develops new downloads where it doesn’t create such a hassle trying to watch my shows and movies because it’s not worth $10 a month if all it’s gonna do is create problems and not allow me to watch movies on a smooth run. Also last thing, I hate how it’s so slow when I try to replay back. This goes the same for the website as well. Like Netflix has never given me this problem (I’m not complaining that Netflix is better but in comparison between app navigation, it is top tier) I like rewinding to watch best comical scenes and whatnot but Everytime I do on HBO I have to remind self to try and not do it or it crashes into this slow time warp. Please fix this!!
  • Buggy, slow, poorly designed, screen-waster Feb 19, 2022

    By DanShockley
    Got a decent size iPhone? Good thing, cause this poorly designed app will waste about 30% of the screen by putting black bars on all four sides. They apparently took away full-screen mode at some point in the past year. Seems like it was intentional, since people have been complaining and they haven’t brought it back. I just rejoined, and the bad experience is making me think it will be a pay-for-a-month-and-out situation. Get your act together, HBO. Why throw all that money at making good content if your app dev team is going to chase away your subscribers? Update: the Developer response only addresses my “feature request” for full screen. That is a “feature restore” after some bizarrely-bad decision to remove it. I’m not going to go fill out some form to get it back - this should be obvious. Also, the app is objectively bad in many ways: slow, laggy, locks up randomly, crashes, poorly laid-out, odd controls, and so much more. No amount of feedback can help a team that would release such a bad app in the first place. They need to just look at other apps that work correctly, and do that. My review here is just to give fair warning to anyone considering watching HBO on their iPhone that it will be an annoying experience. The developer shouldn’t need to read the details here to know they’ve got a mess on their hands.
  • May 15, 2022

    By A Muse
    1. Can't renew a download I mistakenly tapped a several days ago. Although I immediately closed it, the 48 hr countdown to watch was triggered. I've been attempting to renew it for the past few days and it won't renew. 2. Currently getting the "Can't Play Title" error message for all my downloads. The problem with this app is it's inconsistent and unreliable. There's always an problem. Last time the download speed was horrific. That got better, but now I can't play anything.
  • May 25, 2022

    By Progenitus 24
    App was working perfectly until the update. Now I can get about 5 seconds of video, before that freezes, but the audio continues. Also would like to have the ability to decide how much data this uses, but that's minor. UPDATE: I've tried uninstalling and reinstalling, still the same issue. Hopefully it gets fixed soon
  • Great content/terrible app Apr 14, 2022

    By caterpillar27
    The content this streaming app has already and is coming up with is phenomenal in all levels, which makes the following all the more painful. The app is slow, buggy, and glitchy. I can’t watch this app on my Vizio tv because it’s always freezing, glitchy and the audio desynchronizes. All of this at random times. I wish it was just certain shows, but unfortunately I haven’t found a movie or show in which it doesn’t happen. I used to think it was my internet or my tv, but it’s the only streaming app that gives me these problems. I wish it was only happening in my tv, but it also happens in all my devices, although in my phone and iPad it happens less. I end up hailing to download the shows in my phone or iPad to then watch them. However, the download doesn’t always work either; sometimes downloads have unexpected errors and I have to try 5 times to get a show or movie downloaded. I have some feedback about the interface too, but there’s no point in focusing on that until all of these bugs are fixed. Actually, there is one interface note that I don’t think should wait until the bugs are fixed, the fact that when you’re done watching an episode or movie and want to rewatch it, instead of starting over (because you’ve finished it) it goes back to where you left off in the credits. Really?
  • Different User, Same Experience May 20, 2021

    By crashing inn
    First I will agree with almost all the other comments. The content is awesome. It’s a big catalog with a wide range of selections. That is why I’m giving it 2 stars instead of 1. The App is SUPER glitchy, buggy, inconsistent, etc. In my experience, no other streaming app takes this long to load. It’s not even close. Once it’s open and you select something be ready to not touch anything. Not sure what the developers were going for here, but if it was to create the movie theatre experience then maybe they aren’t as far off as I thought. If you want to pause it to use the bathroom or get snacks, want to scrub it back to replay something you missed, or stop the movie to watch something else, be prepared to spend extra time. The app rarely, if ever, responds to the first touch of anything and if you try to press it again, it will either buffer or get stuck. I have read some of your responses, so before you respond and tell me it’s my router or internet connection, I’ve checked it and it’s working just fine. But I don’t want to complain too much since a ton of others have already said what I’m feeling. I will go back to the positives and that I am able to watch content on here that me and my family enjoy. If it was a free service I would be leaving 5 stars and a big thank you. But until that happens this is the best I can do.
  • May 7, 2022

    By Macie Parent
    Constantly crashes, if you are able to get anything to stream. I don't mind closing the app once in awhile, but to have to do it several times to watch one, 40 min show is not okay. I've had this issue on the smart tv app, phone app, fire stick app, and xbox app. My issue is not my wifi or connection. If many people are having the same issue, then it's the service that is the issue. The content is great, but you can't watch it, even though you are paying for it. Paid service is not provided.
  • Love HBO, HATE the app May 5, 2021

    By AlwaysChilly
    Everyone loves HBO’s content. There’s no debating this. What I can’t figure out is why, for such a premier service, the app (for iPhone specifically) is so terribly infuriating. My single main complaint is a big one, because it affects my experience almost every time I watch something. THE FAST FORWARD/REWIND BAR FUNCTIONS ARE THE VERY WORST OF ITS KIND. On literally every other streaming service out there(even the most obscure ones), if you tap the screen to bring up the playback options, the time bar can be used to seamlessly drag to wherever you want to continue watching from. It’s likely one of the very most commonly used features of any streaming app. On the HBO Max app, if you aren’t able to sit and watch every movie/show/episode uninterrupted from start to finish, forget about it. Attempting to move back/forward to any point in the show creates enough frustration that I’m convinced it has led to many broken phones. This MUST be fixed. And SOON. Based on the research I’ve done on this issue, many others are displeased with these functionalities(and others) of your apps. PLEASE get this issue resolved ASAP so I can get back to actually enjoying my experience while using one of my very favorite streaming services. I’ve just about reached my limit on how long I can deal with it. This is my final plea. HELP!
  • Download function is broken and has been for months. Jan 15, 2021

    By inuchan
    I love HBO’s content, and I was very excited when it was announced that the app would allow downloads for offline viewing. However, I was very disappointed to discover that while you can download videos, if you try to watch them in airplane mode (say when, I don’t know, flying on an airplane), the app will let you watch for a while then suddenly freak out and become trapped in an endless loop of error messages as it repeatedly tries and fails to contact the server. This problem has been present for months and it appears no effort has been made to fix it. Additionally, the app does not keep accurate track of how many videos you currently have downloaded. There is a global limit for the account of 30 downloaded videos, and if you want to download beyond that you are prompted to delete unwanted videos to stay below the limit. However, when you delete a few videos, the app continues to give you the same error message saying you can’t download more than 30 videos, and does not permit you to download. The content on HBO is really great, but I primarily only have time to consume it on flights. It is frustrating beyond belief that this app gets so close to the desired feature a d then totally falls flat on its face in the execution.
  • May 14, 2022

    By Melissa Raybuck
    I'm giving two stars only for the selection of shows. It's frustrating to pay for an app and have to not only watch ads, but for the app to buffer every few minutes. I've checked my internet speed, Wi-Fi connection and it's none of those causing the problem. Please fix this. I see other reviewers having the same issues.
  • May 18, 2022

    By LDM 6x6
    Had to rewrite my rating, The app crashes constantly (about every 20 seconds to every couple of minutes), and says that the show or movie can't be found or it's having trouble playing the video. When it's not crashing, it freezes but still plays the audio, then unfreezes and speed plays. I'm on the verge of just canceling my subscription and ditching this streaming app, this is too much of a hassle to simply watch a show or a movie.
  • May 20, 2022

    By Sterling
    Will not rotate freely. Update: now rotates too easily. It's also impossible to seek using the progress bar. For some reason the app was an episode further than I've seen, but I couldn't seek to the beginning of the episode or restart it. I had to hit the -15sec button until the start of the episode. The app also is incapable of handling losing wifi. Instead of buffering, it just exits the video.
  • May 24, 2022

    By Nathan Entz
    Beware of mobile data usage. I turned on the setting to only stream or download over wifi. Soon after, the app switched to cellular while downloading some movies (after I had verified that it was set not to do so) and continued to blow through 50% of my month's data in 20 minutes. Definitely a frustrating thing to have to deal with. Edit: I followed the link to get support and their offer to "make this right" was to tell me to make sure to connect to wifi when downloading. Very helpful...
  • Cancelling Service Until Bugs Are Fixed Sep 17, 2021

    By Hmmmmmm?????????
    *Update* I was contacted by an HBO+ app developer to provide information regarding which streaming device I am using. However, the links I was given to provide a response direct me to inactive webpages…..so….I guess I will respond here. I’m using Roku and have confirmed that I am using the most current version. Despite current update, issues described below have not resolved. The plus is that the content is pretty decent with new items being added weekly. The downside is that the app is so buggy you can’t stream anything! Slow to start, significant delays when navigating the Home Screen, slow to load lists…this app is beyond frustrating! Don’t even try to toggle between the different app features or fast forward/rewind a show or movie (if you’re lucky enough to get one to actually load). The app frequently crashes when trying to search or stream any content. I’ve been trying to stream content for several days now and the app crashes before the movie loads EVERY TIME!! I get so fed up that I end up moving on to a different streaming service. HBO announced an update 6 days ago that was supposed to resolve these issues but I have the most current version downloaded and still dealing with the same glitches. This app is an embarrassment to HBO and their app developers. There is no point in paying for a service I can’t use. Until I’m convinced the bugs are fixed, I’m cancelling my subscription.
  • Love HBO, but frustrating app Mar 13, 2021

    By Krissyb77260514
    I’ve been a subscriber of HBO for years and I love HBO. I love the overall content, but since the new HBO Max app has rolled out, it has been one of my worst streaming experiences ever. I am a subscriber to multiple media streaming services and none of them do what HBO Max does. I use Chromecast to stream and after about 15 minutes into a movie or show I’ll get the “circle of death” as I like to call it. The app is trying to buffer, but instead of doing it once or twice, it continues to buffer for about every five minutes after that until the movie or show is complete. At first I just thought maybe it was my Internet or Chromecast but it’s been doing this for weeks now. It is definitely a fault or bug within the app and it is by far one of the most frustrating things to experience as a customer. Every time an update comes out for the app, my phone automatically pushes the update through and the non-stop buffering still continues to happen. I have no idea what to do but I know for a fact, if it continues to keep happening, I’m going to no longer be an HBO subscriber because it’s just not worth the frustration. With all the technology experts out there and all the money/resources that Warner has, I’m really surprised that this bug has not been resolved. I’ve read through other app reviews and it seems like I’m not the only person that’s experiencing this. Please fix this so you don’t lose anymore loyal customers.
  • May 20, 2022

    By Matthew Jones
    Just a month ago I edited my review because the app keeps changing for the worse. When a video ended, it used to take you to the videos page which allowed me take it out of my list. But now it doeant. Then the autoplay when selecting a video is annoying. Give us options whether we want autoplay, what kind of fast forward, rewind, etc. The video selection is amazing but using the app is frustrating and annoying.
  • Content is great, app is embarrassing Aug 2, 2021

    By rinadee
    I really thought that with the amount of money hbo has made with their top notch programming, that their app developers would also be top notch. I was wildly disappointed. I really hate to say this but this must be the worst streaming app I have ever used! So glitchy to the point that I sometimes give up watching on the platform because I’m annoyed of how long it takes to load. And forget about trying to fast forward or rewind. Not only is it slower than MOLASSES on my tv, but on my iPad, it will just continue to rewind/fast forward unless you touch another part of the screen. You should be able to double tap the screen and ff/r. How isn’t that an option? The other day, I tried casting from my iPad to my tv and the audio would only play every other half second. Like what???? Also, why does my brand new tv not have an hbo max app, but my tv that is 4 YEARS older have it? And the only way for me to use the app is through my shield device AND THE APP DOESNT EVEN LOAD. Like I’m truly just baffled. I really really really love the content but the app just makes me hate watching the shows because I get so frustrated trying to operate it. Please fix! P.S. just discovered that watching hbo on my nvidia shield is even worse than on any other platform. Sound is only heard every other half second. Nvidia has even tried contacting hbo with no luck!!! I really can’t fathom the multitude of problems with a streaming service!!
  • May 18, 2022

    By Carlos Ferrer
    This has to be one of the worst streaming apps out there for tablet or phone. Works fine on Fire stick, but if you need to download on a device it's horrible. It's slow. Very slow. If you download and then remove a watched episode, you can't simply download another. You must exit the app, clear it from recently used apps, then reopen to find more episodes. Constantly kicks you out and you must sign in again...
  • May 8, 2022

    By M G
    Eats data. I try to turn off mobile data when I use it and only watch downloaded shows. still manages to sneak half a gig here and there if I'm not 100% on top of my usage. Yes, I have it set up to download only over wifi and no streaming settings... Still seems to get me. Downloads expire and won't renew. It thinks I'm offline half the time despite being on wifi and having great signal. It's so bad!
  • Glitchy to the point of being useless Jul 3, 2021

    By MitAshRay
    We’ve used HBO Max for quite some time now with no issues. Seamless just like any other app and never had any complaints....until recently. One day we found ourselves unable to access any movies or shows on our TV with a prompt to “access HBO Max” but the button wasn’t clickable. Just completely unresponsive. After about an hour and a half of trying to troubleshoot(router reset, app reinstall, app update, signing into the mobile app, etc..) and going in circles with a useless customer service, we canceled the account under my girlfriends information and created a new one under mine. For some reason, this worked. Got charged twice in one month with this solution, but we were back in action. Here we are two weeks later and the app is so glitchy we literally cannot get through 20 minutes of a movie or show. It’ll randomly start looping a 10 second clip and all the controls stop working. Resetting the TV resets the app and it’s the only way to revert back. This was happening before when navigating the menu which was also super frustrating; but now I’m literally paying for a service that is unusable. Netflix and other steaming services work fine, but for some reason HBO can’t figure it out. Absolutely terrible service. They should fix these bugs and give their subscribers a month or two free of charge for the trouble, as I’m not the only one experiencing these issues.

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