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HBO Max: Stream TV & Movies

HBO Max: Stream TV & Movies

WarnerMedia Global Digital Services, LLC

Stream all of HBO with hit shows, classic favorites, and Max Originals!

3.1 Ratings 241K+ Reviews 50M+ Downloads

Ratings & Reviews

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  • img Expert
    1. HBO, on the go! Watch your favorite movies and shows anytime, anywhere on your smartphone or tablet
    2. Not just TV shows! Get special access to news, comedy specials, smart talk shows, thought-provoking documentaries, and special events
    3. Watch episodes of addictive HBO serieses like Game of Thrones, Westworld, My Brilliant Friend and more

    Reviewed by Kaylin on January 14, 2019

  • Edit: Issue Resolved - Apple TV Version Broken Jun 11, 2021

    By Bertie'sBurgerBarn
    After the most recent update the standard Apple TV scrubbing has been replaced with a version that is nearly unusable. Clicking the far right or left of the remote’s touchpad no longer skips forward/back, tapping no longer brings up the time bar, and swiping on the touchpad scrubs without the need for pausing and at a speed that makes it nearly impossible to move to an accurate time (it seems that now the width of the touch pad relates to the entire time bar so that, starting from the beginning of an episode, one swipe from left to right will take you to the end of the episode/movie). The last point causes problems because you need to swipe on the touch pad to bring up the time bar, and I’ve accidentally skipped most of the way through what I’m watching when only trying to see how much is left. This along with the removal of support for 15s skips (which is standard for any streaming service) makes it very difficult to move forward or back a short amount of time. Additionally, the Play Next Episode function is somewhat broken on both Apple TV and iOS. On Apple TV it isn’t possible to swipe to the button, and attempting to click on it seems to both pause whatever’s playing and move to the next episode, almost as if the two fields were selected at this same time. This makes it impossible to pause at the end of an episode once Next Episode has appeared, and equally impossible to move away from the next episode button.
  • Refine airplay streaming capabilities ASAP!!! Sep 10, 2021

    By yoz next version suggestions
    Ok app overall at first but start to use heavy especially on iPhone 11 air playing to Apple TV - I have noticed a few bugs centered around airplaying that need to be addressed ASAP. First the buffering could be improved greatly especially at the first 5, 8, 15 or so minutes and around 37th- 45th minutes. If you watch series like DC Titans or others- the app hangs when switching to next episode - this happens quite often - app continually becomes unresponsive and has to be exited. I played around with security or screen lock to see if this affects but have yet definite conclusion as to the cause! Also each episode starts with the Audio description enabled. EACH time a new episode starts it resets the audio description to on! The only way I have found to turn it off is to toggle audio description on then to English or Spanish then back off. Gets old doing this each time. Also happens with some of the newer movies too. Regression test app with older Apple TV’s as it does this on earlier Gen Apple TV’s too. Does it on my older model A1469! In short refine and streamline the apps airplay abilities for a more enjoyable seamless streaming experience. Thxs in advance happy coding and regression testing :) 👍😎
  • Sep 29, 2021

    By E T
    It has a nice variety of shows however the volume button doesn't work ever. I thought Amazon prime was a bad app, this is even worse. If you open the app sometimes while it's playing a show it just disconnects for no reason. I always have connectivity issues or it says that I can't play right now. I've had to uninstall and reinstall this multiple times just to make it work. Come on HBO You guys are a multi-million conglomerate company It's time for you to put money in a decent working app
  • Love the content, but the app leaves much to be desired May 6, 2021

    By Migsman
    I really like the content on HBO Max. They have great original shows and movies as well as a lot of popular releases. My only grievance lies with the app. Across all platforms (Xbox, iPhone/iPad, Samsung TV) I consistently receive messages saying the content cannot be played (often times while the show or movie continues to play). I do everything short of uninstalling and reinstalling the app because that can be a massive inconvenience (not trying to do that while exercising, for example), and often I continue to get the error even after multiple restarts. Also, the UI is not the best - it takes some trial and error to figure out how to get to the point where you can choose a season of a show for example. There are also some other, more tolerable issues such as when l download things and try to play them it says I’m not connected to wifi (the whole reason I download is to watch off wifi as I assume is the case for most), long load/buffer times or just randomly logging me out. Again, highly recommend the content and this review would easily be 5 stars if the app itself didn’t need as much work as it does.
  • Amazing shows and content-But needs fixes Jun 18, 2021

    By This app is for money😡😡😡
    The show catalogue is one of her greatest I have seen in almost every streaming service out there. There are great shows to binge and great shows to watch slowly. Now the issues. This app has plenty. It is very buggy. I have watched on multiple different devices and the same bugs persist. Every once and a while you will get an error message or a poor connection prompt. It’s annoying but an easy fix, I just restart the page or relaunch the app. The biggest problem I have that I desperately hope gets fixed is the fast forwarding and rewinding function. Even the little 15 second rewinds are a pain to deal with. To rewind a minute took me two and a half minutes. I would press the rewind 15 seconds button and it would buffer and take me back 15 seconds then almost immediately return me to the time I rewinded from. I’d press it again and the error still persisted. I’d have to wait about 30 seconds between each time I pressed it to press it again which makes it impossible to go back and see something you missed. Please if some executive hears this, just fix this and your app will be amazing.
  • The app Jun 10, 2021

    By Mayy Violett
    To start off, I have to say the plethora of movies and shows available through this service are amazing. I’m always amazed at what high quality blockbusters they have available. The app on the other hand is not great. I’m constantly having issues with downloading movies. First, when you download a movie, start it, stop it, then come back hours later the title will no longer play because of an error. Secondly, I’m having trouble with titles now crashing the app when I try to watch them. This is very frustrating as I can’t just constantly stream titles because I work somewhere without WiFi and I don’t have unlimited data. Honestly I haven’t run into any issues while connected to a network it’s only when I’ve downloaded movies. I would appreciate this feature to be fixed immediately as customers including myself pay quite a bit of money monthly to enjoy what title are there to offer. I particularly am very happy with the theater release movies that are brand new. But again, these issues make it almost impossible to enjoy such movies.
  • Sep 12, 2021

    By Chris Linkous
    Doesn’t work after download. Same issues as other reviews below. Paid for app then went to tvsignin and would not accept code. It just keeps taking me to a pick subscription page at which time I am told I already have an account assigned to my email. Can’t log in, can’t change password 🤷‍♂️
  • Sep 8, 2021

    By Kyle Hand
    Android app does not work at all. I get the Oops something went wrong. Please restart the app. I restart the app I get the same result. Android v11. Pixel 2 XL. Google Fi. Wifi with 700k speed. Latest version of app
  • Sep 8, 2021

    By Sukhin Srinivas
    Absolute nightmare. Subscribed two weeks ago on my Google TV. Haven't been able to activate and sign in due to bugs in the activation process and both Google play and HBO support are suggesting I reach out to the other for support or a refund.
  • Edit: Issue Resolved - Apple TV Version Broken Jun 11, 2021

    By Bertie'sBurgerBarn
    After the most recent update the standard Apple TV scrubbing has been replaced with a version that is nearly unusable. Clicking the far right or left of the remote’s touchpad no longer skips forward/back, tapping no longer brings up the time bar, and swiping on the touchpad scrubs without the need for pausing and at a speed that makes it nearly impossible to move to an accurate time (it seems that now the width of the touch pad relates to the entire time bar so that, starting from the beginning of an episode, one swipe from left to right will take you to the end of the episode/movie). The last point causes problems because you need to swipe on the touch pad to bring up the time bar, and I’ve accidentally skipped most of the way through what I’m watching when only trying to see how much is left. This along with the removal of support for 15s skips (which is standard for any streaming service) makes it very difficult to move forward or back a short amount of time. Additionally, the Play Next Episode function is somewhat broken on both Apple TV and iOS. On Apple TV it isn’t possible to swipe to the button, and attempting to click on it seems to both pause whatever’s playing and move to the next episode, almost as if the two fields were selected at this same time. This makes it impossible to pause at the end of an episode once Next Episode has appeared, and equally impossible to move away from the next episode button.
  • Refine airplay streaming capabilities ASAP!!! Sep 10, 2021

    By yoz next version suggestions
    Ok app overall at first but start to use heavy especially on iPhone 11 air playing to Apple TV - I have noticed a few bugs centered around airplaying that need to be addressed ASAP. First the buffering could be improved greatly especially at the first 5, 8, 15 or so minutes and around 37th- 45th minutes. If you watch series like DC Titans or others- the app hangs when switching to next episode - this happens quite often - app continually becomes unresponsive and has to be exited. I played around with security or screen lock to see if this affects but have yet definite conclusion as to the cause! Also each episode starts with the Audio description enabled. EACH time a new episode starts it resets the audio description to on! The only way I have found to turn it off is to toggle audio description on then to English or Spanish then back off. Gets old doing this each time. Also happens with some of the newer movies too. Regression test app with older Apple TV’s as it does this on earlier Gen Apple TV’s too. Does it on my older model A1469! In short refine and streamline the apps airplay abilities for a more enjoyable seamless streaming experience. Thxs in advance happy coding and regression testing :) 👍😎
  • Sep 29, 2021

    By E T
    It has a nice variety of shows however the volume button doesn't work ever. I thought Amazon prime was a bad app, this is even worse. If you open the app sometimes while it's playing a show it just disconnects for no reason. I always have connectivity issues or it says that I can't play right now. I've had to uninstall and reinstall this multiple times just to make it work. Come on HBO You guys are a multi-million conglomerate company It's time for you to put money in a decent working app
  • Love the content, but the app leaves much to be desired May 6, 2021

    By Migsman
    I really like the content on HBO Max. They have great original shows and movies as well as a lot of popular releases. My only grievance lies with the app. Across all platforms (Xbox, iPhone/iPad, Samsung TV) I consistently receive messages saying the content cannot be played (often times while the show or movie continues to play). I do everything short of uninstalling and reinstalling the app because that can be a massive inconvenience (not trying to do that while exercising, for example), and often I continue to get the error even after multiple restarts. Also, the UI is not the best - it takes some trial and error to figure out how to get to the point where you can choose a season of a show for example. There are also some other, more tolerable issues such as when l download things and try to play them it says I’m not connected to wifi (the whole reason I download is to watch off wifi as I assume is the case for most), long load/buffer times or just randomly logging me out. Again, highly recommend the content and this review would easily be 5 stars if the app itself didn’t need as much work as it does.
  • Amazing shows and content-But needs fixes Jun 18, 2021

    By This app is for money😡😡😡
    The show catalogue is one of her greatest I have seen in almost every streaming service out there. There are great shows to binge and great shows to watch slowly. Now the issues. This app has plenty. It is very buggy. I have watched on multiple different devices and the same bugs persist. Every once and a while you will get an error message or a poor connection prompt. It’s annoying but an easy fix, I just restart the page or relaunch the app. The biggest problem I have that I desperately hope gets fixed is the fast forwarding and rewinding function. Even the little 15 second rewinds are a pain to deal with. To rewind a minute took me two and a half minutes. I would press the rewind 15 seconds button and it would buffer and take me back 15 seconds then almost immediately return me to the time I rewinded from. I’d press it again and the error still persisted. I’d have to wait about 30 seconds between each time I pressed it to press it again which makes it impossible to go back and see something you missed. Please if some executive hears this, just fix this and your app will be amazing.
  • The app Jun 10, 2021

    By Mayy Violett
    To start off, I have to say the plethora of movies and shows available through this service are amazing. I’m always amazed at what high quality blockbusters they have available. The app on the other hand is not great. I’m constantly having issues with downloading movies. First, when you download a movie, start it, stop it, then come back hours later the title will no longer play because of an error. Secondly, I’m having trouble with titles now crashing the app when I try to watch them. This is very frustrating as I can’t just constantly stream titles because I work somewhere without WiFi and I don’t have unlimited data. Honestly I haven’t run into any issues while connected to a network it’s only when I’ve downloaded movies. I would appreciate this feature to be fixed immediately as customers including myself pay quite a bit of money monthly to enjoy what title are there to offer. I particularly am very happy with the theater release movies that are brand new. But again, these issues make it almost impossible to enjoy such movies.
  • Sep 12, 2021

    By Chris Linkous
    Doesn’t work after download. Same issues as other reviews below. Paid for app then went to tvsignin and would not accept code. It just keeps taking me to a pick subscription page at which time I am told I already have an account assigned to my email. Can’t log in, can’t change password 🤷‍♂️
  • Sep 8, 2021

    By Kyle Hand
    Android app does not work at all. I get the Oops something went wrong. Please restart the app. I restart the app I get the same result. Android v11. Pixel 2 XL. Google Fi. Wifi with 700k speed. Latest version of app
  • Sep 8, 2021

    By Sukhin Srinivas
    Absolute nightmare. Subscribed two weeks ago on my Google TV. Haven't been able to activate and sign in due to bugs in the activation process and both Google play and HBO support are suggesting I reach out to the other for support or a refund.
  • Cancelling Service Until Bugs Are Fixed Sep 17, 2021

    By Hmmmmmm?????????
    *Update* I was contacted by an HBO+ app developer to provide information regarding which streaming device I am using. However, the links I was given to provide a response direct me to inactive webpages…..so….I guess I will respond here. I’m using Roku and have confirmed that I am using the most current version. Despite current update, issues described below have not resolved. The plus is that the content is pretty decent with new items being added weekly. The downside is that the app is so buggy you can’t stream anything! Slow to start, significant delays when navigating the Home Screen, slow to load lists…this app is beyond frustrating! Don’t even try to toggle between the different app features or fast forward/rewind a show or movie (if you’re lucky enough to get one to actually load). The app frequently crashes when trying to search or stream any content. I’ve been trying to stream content for several days now and the app crashes before the movie loads EVERY TIME!! I get so fed up that I end up moving on to a different streaming service. HBO announced an update 6 days ago that was supposed to resolve these issues but I have the most current version downloaded and still dealing with the same glitches. This app is an embarrassment to HBO and their app developers. There is no point in paying for a service I can’t use. Until I’m convinced the bugs are fixed, I’m cancelling my subscription.
  • Sep 12, 2021

    By Mike Yaworski
    Tried to Renew HBO on the google play store. When i tried to watch it on my TV it showed it was not renewed. I had to renew Via tv. When i checked, I saw I was billed 2 times.. I contacted Hbomax because google was unable to give me a refund. Emailed Hbo on 8/27, as of today, to reply. At least google is trying to help me now.
  • Content is great, app is embarrassing Aug 2, 2021

    By rinadee
    I really thought that with the amount of money hbo has made with their top notch programming, that their app developers would also be top notch. I was wildly disappointed. I really hate to say this but this must be the worst streaming app I have ever used! So glitchy to the point that I sometimes give up watching on the platform because I’m annoyed of how long it takes to load. And forget about trying to fast forward or rewind. Not only is it slower than MOLASSES on my tv, but on my iPad, it will just continue to rewind/fast forward unless you touch another part of the screen. You should be able to double tap the screen and ff/r. How isn’t that an option? The other day, I tried casting from my iPad to my tv and the audio would only play every other half second. Like what???? Also, why does my brand new tv not have an hbo max app, but my tv that is 4 YEARS older have it? And the only way for me to use the app is through my shield device AND THE APP DOESNT EVEN LOAD. Like I’m truly just baffled. I really really really love the content but the app just makes me hate watching the shows because I get so frustrated trying to operate it. Please fix! P.S. just discovered that watching hbo on my nvidia shield is even worse than on any other platform. Sound is only heard every other half second. Nvidia has even tried contacting hbo with no luck!!! I really can’t fathom the multitude of problems with a streaming service!!
  • Oct 2, 2021

    By Kelly Smith
    Ever since the update, I cannot open the app. It says, oops something went wrong and tells me to restart the app. Nothing changes when you restart it. You get the same error every time. I do not need to update it and I even tried uninstalling and reinstalling. I also cleared the data and cache. Im sure I will get the same auto response everyone else got, to contact customer service. I emailed them on Sept 12th and have yet to recieve a response even after a second follow up. Im about to cancel!
  • Love HBO, but frustrating app Mar 13, 2021

    By Krissyb77260514
    I’ve been a subscriber of HBO for years and I love HBO. I love the overall content, but since the new HBO Max app has rolled out, it has been one of my worst streaming experiences ever. I am a subscriber to multiple media streaming services and none of them do what HBO Max does. I use Chromecast to stream and after about 15 minutes into a movie or show I’ll get the “circle of death” as I like to call it. The app is trying to buffer, but instead of doing it once or twice, it continues to buffer for about every five minutes after that until the movie or show is complete. At first I just thought maybe it was my Internet or Chromecast but it’s been doing this for weeks now. It is definitely a fault or bug within the app and it is by far one of the most frustrating things to experience as a customer. Every time an update comes out for the app, my phone automatically pushes the update through and the non-stop buffering still continues to happen. I have no idea what to do but I know for a fact, if it continues to keep happening, I’m going to no longer be an HBO subscriber because it’s just not worth the frustration. With all the technology experts out there and all the money/resources that Warner has, I’m really surprised that this bug has not been resolved. I’ve read through other app reviews and it seems like I’m not the only person that’s experiencing this. Please fix this so you don’t lose anymore loyal customers.
  • Oct 1, 2021

    By Shaman Aah
    Very disappointed in app. I travel a lot and watch downloaded shows on my phone or iPad. First, there appears to be no way to remove downloaded shows that have already been viewed. They pile up in the way of shows that have are yet viewed. Second, it does not group together all the episodes of the same series, nor are episodes listed in chronological order. You have to search through a disorganized list to find the next episode in a series. Also... Oops, out of space!! HBO -- do better!!!
  • Different User, Same Experience May 20, 2021

    By crashing inn
    First I will agree with almost all the other comments. The content is awesome. It’s a big catalog with a wide range of selections. That is why I’m giving it 2 stars instead of 1. The App is SUPER glitchy, buggy, inconsistent, etc. In my experience, no other streaming app takes this long to load. It’s not even close. Once it’s open and you select something be ready to not touch anything. Not sure what the developers were going for here, but if it was to create the movie theatre experience then maybe they aren’t as far off as I thought. If you want to pause it to use the bathroom or get snacks, want to scrub it back to replay something you missed, or stop the movie to watch something else, be prepared to spend extra time. The app rarely, if ever, responds to the first touch of anything and if you try to press it again, it will either buffer or get stuck. I have read some of your responses, so before you respond and tell me it’s my router or internet connection, I’ve checked it and it’s working just fine. But I don’t want to complain too much since a ton of others have already said what I’m feeling. I will go back to the positives and that I am able to watch content on here that me and my family enjoy. If it was a free service I would be leaving 5 stars and a big thank you. But until that happens this is the best I can do.

No reviews available

  • img Expert
    1. HBO, on the go! Watch your favorite movies and shows anytime, anywhere on your smartphone or tablet
    2. Not just TV shows! Get special access to news, comedy specials, smart talk shows, thought-provoking documentaries, and special events
    3. Watch episodes of addictive HBO serieses like Game of Thrones, Westworld, My Brilliant Friend and more

    Reviewed by Kaylin on January 14, 2019

  • Edit: Issue Resolved - Apple TV Version Broken Jun 11, 2021

    By Bertie'sBurgerBarn
    After the most recent update the standard Apple TV scrubbing has been replaced with a version that is nearly unusable. Clicking the far right or left of the remote’s touchpad no longer skips forward/back, tapping no longer brings up the time bar, and swiping on the touchpad scrubs without the need for pausing and at a speed that makes it nearly impossible to move to an accurate time (it seems that now the width of the touch pad relates to the entire time bar so that, starting from the beginning of an episode, one swipe from left to right will take you to the end of the episode/movie). The last point causes problems because you need to swipe on the touch pad to bring up the time bar, and I’ve accidentally skipped most of the way through what I’m watching when only trying to see how much is left. This along with the removal of support for 15s skips (which is standard for any streaming service) makes it very difficult to move forward or back a short amount of time. Additionally, the Play Next Episode function is somewhat broken on both Apple TV and iOS. On Apple TV it isn’t possible to swipe to the button, and attempting to click on it seems to both pause whatever’s playing and move to the next episode, almost as if the two fields were selected at this same time. This makes it impossible to pause at the end of an episode once Next Episode has appeared, and equally impossible to move away from the next episode button.

No reviews available

  • Refine airplay streaming capabilities ASAP!!! Sep 10, 2021

    By yoz next version suggestions
    Ok app overall at first but start to use heavy especially on iPhone 11 air playing to Apple TV - I have noticed a few bugs centered around airplaying that need to be addressed ASAP. First the buffering could be improved greatly especially at the first 5, 8, 15 or so minutes and around 37th- 45th minutes. If you watch series like DC Titans or others- the app hangs when switching to next episode - this happens quite often - app continually becomes unresponsive and has to be exited. I played around with security or screen lock to see if this affects but have yet definite conclusion as to the cause! Also each episode starts with the Audio description enabled. EACH time a new episode starts it resets the audio description to on! The only way I have found to turn it off is to toggle audio description on then to English or Spanish then back off. Gets old doing this each time. Also happens with some of the newer movies too. Regression test app with older Apple TV’s as it does this on earlier Gen Apple TV’s too. Does it on my older model A1469! In short refine and streamline the apps airplay abilities for a more enjoyable seamless streaming experience. Thxs in advance happy coding and regression testing :) 👍😎
  • Sep 29, 2021

    By E T
    It has a nice variety of shows however the volume button doesn't work ever. I thought Amazon prime was a bad app, this is even worse. If you open the app sometimes while it's playing a show it just disconnects for no reason. I always have connectivity issues or it says that I can't play right now. I've had to uninstall and reinstall this multiple times just to make it work. Come on HBO You guys are a multi-million conglomerate company It's time for you to put money in a decent working app
  • Love the content, but the app leaves much to be desired May 6, 2021

    By Migsman
    I really like the content on HBO Max. They have great original shows and movies as well as a lot of popular releases. My only grievance lies with the app. Across all platforms (Xbox, iPhone/iPad, Samsung TV) I consistently receive messages saying the content cannot be played (often times while the show or movie continues to play). I do everything short of uninstalling and reinstalling the app because that can be a massive inconvenience (not trying to do that while exercising, for example), and often I continue to get the error even after multiple restarts. Also, the UI is not the best - it takes some trial and error to figure out how to get to the point where you can choose a season of a show for example. There are also some other, more tolerable issues such as when l download things and try to play them it says I’m not connected to wifi (the whole reason I download is to watch off wifi as I assume is the case for most), long load/buffer times or just randomly logging me out. Again, highly recommend the content and this review would easily be 5 stars if the app itself didn’t need as much work as it does.
  • Amazing shows and content-But needs fixes Jun 18, 2021

    By This app is for money😡😡😡
    The show catalogue is one of her greatest I have seen in almost every streaming service out there. There are great shows to binge and great shows to watch slowly. Now the issues. This app has plenty. It is very buggy. I have watched on multiple different devices and the same bugs persist. Every once and a while you will get an error message or a poor connection prompt. It’s annoying but an easy fix, I just restart the page or relaunch the app. The biggest problem I have that I desperately hope gets fixed is the fast forwarding and rewinding function. Even the little 15 second rewinds are a pain to deal with. To rewind a minute took me two and a half minutes. I would press the rewind 15 seconds button and it would buffer and take me back 15 seconds then almost immediately return me to the time I rewinded from. I’d press it again and the error still persisted. I’d have to wait about 30 seconds between each time I pressed it to press it again which makes it impossible to go back and see something you missed. Please if some executive hears this, just fix this and your app will be amazing.
  • The app Jun 10, 2021

    By Mayy Violett
    To start off, I have to say the plethora of movies and shows available through this service are amazing. I’m always amazed at what high quality blockbusters they have available. The app on the other hand is not great. I’m constantly having issues with downloading movies. First, when you download a movie, start it, stop it, then come back hours later the title will no longer play because of an error. Secondly, I’m having trouble with titles now crashing the app when I try to watch them. This is very frustrating as I can’t just constantly stream titles because I work somewhere without WiFi and I don’t have unlimited data. Honestly I haven’t run into any issues while connected to a network it’s only when I’ve downloaded movies. I would appreciate this feature to be fixed immediately as customers including myself pay quite a bit of money monthly to enjoy what title are there to offer. I particularly am very happy with the theater release movies that are brand new. But again, these issues make it almost impossible to enjoy such movies.
  • Oct 1, 2021

    By Shaman Aah
    Very disappointed in app. I travel a lot and watch downloaded shows on my phone or iPad. First, there appears to be no way to remove downloaded shows that have already been viewed. They pile up in the way of shows that have are yet viewed. Second, it does not group together all the episodes of the same series, nor are episodes listed in chronological order. You have to search through a disorganized list to find the next episode in a series. Also... Oops, out of space!! HBO -- do better!!!
  • Different User, Same Experience May 20, 2021

    By crashing inn
    First I will agree with almost all the other comments. The content is awesome. It’s a big catalog with a wide range of selections. That is why I’m giving it 2 stars instead of 1. The App is SUPER glitchy, buggy, inconsistent, etc. In my experience, no other streaming app takes this long to load. It’s not even close. Once it’s open and you select something be ready to not touch anything. Not sure what the developers were going for here, but if it was to create the movie theatre experience then maybe they aren’t as far off as I thought. If you want to pause it to use the bathroom or get snacks, want to scrub it back to replay something you missed, or stop the movie to watch something else, be prepared to spend extra time. The app rarely, if ever, responds to the first touch of anything and if you try to press it again, it will either buffer or get stuck. I have read some of your responses, so before you respond and tell me it’s my router or internet connection, I’ve checked it and it’s working just fine. But I don’t want to complain too much since a ton of others have already said what I’m feeling. I will go back to the positives and that I am able to watch content on here that me and my family enjoy. If it was a free service I would be leaving 5 stars and a big thank you. But until that happens this is the best I can do.
  • Love HBO, HATE the app May 5, 2021

    By AlwaysChilly
    Everyone loves HBO’s content. There’s no debating this. What I can’t figure out is why, for such a premier service, the app (for iPhone specifically) is so terribly infuriating. My single main complaint is a big one, because it affects my experience almost every time I watch something. THE FAST FORWARD/REWIND BAR FUNCTIONS ARE THE VERY WORST OF ITS KIND. On literally every other streaming service out there(even the most obscure ones), if you tap the screen to bring up the playback options, the time bar can be used to seamlessly drag to wherever you want to continue watching from. It’s likely one of the very most commonly used features of any streaming app. On the HBO Max app, if you aren’t able to sit and watch every movie/show/episode uninterrupted from start to finish, forget about it. Attempting to move back/forward to any point in the show creates enough frustration that I’m convinced it has led to many broken phones. This MUST be fixed. And SOON. Based on the research I’ve done on this issue, many others are displeased with these functionalities(and others) of your apps. PLEASE get this issue resolved ASAP so I can get back to actually enjoying my experience while using one of my very favorite streaming services. I’ve just about reached my limit on how long I can deal with it. This is my final plea. HELP!
  • Oct 4, 2021

    By Conner Q
    Rating has nothing to do with their catalog, that part is great. They've got plenty of stuff I want to watch. Problem is trying to watch it. Whether it's this Android app or their app for the Playstation, it's all incredibly buggy. Crashes constantly. Slow. The interfaces and menus are poorly designed and optimized. And for the last couple of day the app won't open at all. Just crashes instantly, and yes I've checked for updates. Fix your apps.
  • Download function is broken and has been for months. Jan 15, 2021

    By inuchan
    I love HBO’s content, and I was very excited when it was announced that the app would allow downloads for offline viewing. However, I was very disappointed to discover that while you can download videos, if you try to watch them in airplane mode (say when, I don’t know, flying on an airplane), the app will let you watch for a while then suddenly freak out and become trapped in an endless loop of error messages as it repeatedly tries and fails to contact the server. This problem has been present for months and it appears no effort has been made to fix it. Additionally, the app does not keep accurate track of how many videos you currently have downloaded. There is a global limit for the account of 30 downloaded videos, and if you want to download beyond that you are prompted to delete unwanted videos to stay below the limit. However, when you delete a few videos, the app continues to give you the same error message saying you can’t download more than 30 videos, and does not permit you to download. The content on HBO is really great, but I primarily only have time to consume it on flights. It is frustrating beyond belief that this app gets so close to the desired feature a d then totally falls flat on its face in the execution.
  • Oct 21, 2021

    By Ed Klecha
    When it works, the app is great. However, most of the time when launching the app I get an error message and asked to restart the app. Restarting the app does nothing, clearing the cache does nothing, uninstall/reinstall does nothing. The service itself it pretty good. Fast forward and rewind are bad, but the content itself is great.
  • Oct 21, 2021

    By Laura Jimenez
    The shows and movies on this platform are fine, but this app needs a lot of work for it to be decent. Theres no next episode option and it doesn't sync with other devices. It also doesn't show the option for more episodes so you have to manually type the show and find the episode. It doesn't hide the bar after a few seconds of playing, you have to press on the screen. Unlike another streaming platform with the red N, this is not user friendly at all.
  • Love HBO, App needs work Jun 11, 2021

    By Sesshomaru1187
    Let me start by saying I haven’t had a major issue with HBO on my Apple TV (yet), which is the only reason this isn’t one star. Like many on here, my issue is not with HBO. They have great movies and shows, quality original content, and opening day streaming all for a very reasonable price. Easily should be given a five star review if it worked as intended. My issue is with the app. Constant buffering plagues every title I attempt to watch, unless I download it first. Unfortunately the download function is… underwhelming to say the least. If (and it’s a pretty big if in my experience) you can get a movie to download, it does it at speeds that my iPhone 4 would have scoffed at. It doesn’t seem to matter what my internet source is, it’s just slow. More often than not however the download seems to suffer an error and has to start over. It suffers an error if your screen turns off, if you leave the app, if you have a minuscule data hiccup, if you switch screens on the app instead of just watching the tick mark slowly fill up… and sometimes it’ll still have an error even if you diligently prayed to the data gods for every pixel that filled up with that purple molasses. TLDR; Buffering issues if you stream and a download feature that doesn’t really work.
  • Yet another disappointed app user May 7, 2021

    By Pords
    I am absolutely baffled at how terrible the HBO app behaves. Nearly every day, while trying to watch any show from one episode to the next, the app glitches and kicks an error message that the title cannot be played. Trying to cast to a smart TV is just as cumbersome. In order to watch multiple episodes I have to kill the app at the end of the episode and restart to watch the next. However, the app does not reload where I left off, it restarts the previous episode. Not to mention the app does not seem to save watched status across devices- I can watch episodes on my iPad and try to watch them later on my computer; pulling up the website on the computer also doesn’t recognize where I left off in an episode or movie. I have read several negative comments about attempting to scroll forward within the episode, and I can attest it does not work. While I can simply tap the screen along the timeline to select where I’d like the episode to resume... well, it isn’t helpful. Because I still have to kill the app and reload it to go to the next episode. The transition from HBOGo to HBOMax should have been seamless and user-friendly. For some reason they haven’t been able to correct the blunder with any subsequent update to the app.
  • Great content, terrible interface Jun 4, 2021

    By TasaPNW
    Update 6/4/21 With every update I hope for a better app, but no! This is the worst-designed streaming app of all the streaming apps I have on my iPad or Apple TV! How is it that HBO can’t figure out what all the other App developers can - make a streaming app that is consistently good across platforms and devices AND have excellent content? Now closed captioning doesn’t work on the Apple TV version, plus figuring out a way to restart an episode from the beginning is only doable on a random basis. Plus I’m constantly having to restart the entire Apple TV to get just HBO MAX to work. None of the other streaming apps (and I have nearly all that are available) require restarting the entire Apple TV. Ever! C’mon, HBO, get your act together and give us a bugless, smoothe operating app, worthy of your quality programming. I’m so fed up with this clunky app I’m actually thinking of canceling my subscription! No ability to turn off auto play, getting back to episodes in series and wanting to restart episode (it can be done but only after wasting time hunting through the app for the main listing of all the episodes in a series)...I get tired just trying to explain it. HBO, there’s just no excuse for so bad an app. Fix it!
  • Sep 12, 2021

    By Chris Linkous
    Doesn’t work after download. Same issues as other reviews below. Paid for app then went to tvsignin and would not accept code. It just keeps taking me to a pick subscription page at which time I am told I already have an account assigned to my email. Can’t log in, can’t change password 🤷‍♂️
  • Sep 8, 2021

    By Kyle Hand
    Android app does not work at all. I get the Oops something went wrong. Please restart the app. I restart the app I get the same result. Android v11. Pixel 2 XL. Google Fi. Wifi with 700k speed. Latest version of app
  • Sep 8, 2021

    By Sukhin Srinivas
    Absolute nightmare. Subscribed two weeks ago on my Google TV. Haven't been able to activate and sign in due to bugs in the activation process and both Google play and HBO support are suggesting I reach out to the other for support or a refund.
  • Cancelling Service Until Bugs Are Fixed Sep 17, 2021

    By Hmmmmmm?????????
    *Update* I was contacted by an HBO+ app developer to provide information regarding which streaming device I am using. However, the links I was given to provide a response direct me to inactive webpages…..so….I guess I will respond here. I’m using Roku and have confirmed that I am using the most current version. Despite current update, issues described below have not resolved. The plus is that the content is pretty decent with new items being added weekly. The downside is that the app is so buggy you can’t stream anything! Slow to start, significant delays when navigating the Home Screen, slow to load lists…this app is beyond frustrating! Don’t even try to toggle between the different app features or fast forward/rewind a show or movie (if you’re lucky enough to get one to actually load). The app frequently crashes when trying to search or stream any content. I’ve been trying to stream content for several days now and the app crashes before the movie loads EVERY TIME!! I get so fed up that I end up moving on to a different streaming service. HBO announced an update 6 days ago that was supposed to resolve these issues but I have the most current version downloaded and still dealing with the same glitches. This app is an embarrassment to HBO and their app developers. There is no point in paying for a service I can’t use. Until I’m convinced the bugs are fixed, I’m cancelling my subscription.
  • Sep 12, 2021

    By Mike Yaworski
    Tried to Renew HBO on the google play store. When i tried to watch it on my TV it showed it was not renewed. I had to renew Via tv. When i checked, I saw I was billed 2 times.. I contacted Hbomax because google was unable to give me a refund. Emailed Hbo on 8/27, as of today, to reply. At least google is trying to help me now.
  • Content is great, app is embarrassing Aug 2, 2021

    By rinadee
    I really thought that with the amount of money hbo has made with their top notch programming, that their app developers would also be top notch. I was wildly disappointed. I really hate to say this but this must be the worst streaming app I have ever used! So glitchy to the point that I sometimes give up watching on the platform because I’m annoyed of how long it takes to load. And forget about trying to fast forward or rewind. Not only is it slower than MOLASSES on my tv, but on my iPad, it will just continue to rewind/fast forward unless you touch another part of the screen. You should be able to double tap the screen and ff/r. How isn’t that an option? The other day, I tried casting from my iPad to my tv and the audio would only play every other half second. Like what???? Also, why does my brand new tv not have an hbo max app, but my tv that is 4 YEARS older have it? And the only way for me to use the app is through my shield device AND THE APP DOESNT EVEN LOAD. Like I’m truly just baffled. I really really really love the content but the app just makes me hate watching the shows because I get so frustrated trying to operate it. Please fix! P.S. just discovered that watching hbo on my nvidia shield is even worse than on any other platform. Sound is only heard every other half second. Nvidia has even tried contacting hbo with no luck!!! I really can’t fathom the multitude of problems with a streaming service!!
  • Oct 2, 2021

    By Kelly Smith
    Ever since the update, I cannot open the app. It says, oops something went wrong and tells me to restart the app. Nothing changes when you restart it. You get the same error every time. I do not need to update it and I even tried uninstalling and reinstalling. I also cleared the data and cache. Im sure I will get the same auto response everyone else got, to contact customer service. I emailed them on Sept 12th and have yet to recieve a response even after a second follow up. Im about to cancel!
  • Love HBO, but frustrating app Mar 13, 2021

    By Krissyb77260514
    I’ve been a subscriber of HBO for years and I love HBO. I love the overall content, but since the new HBO Max app has rolled out, it has been one of my worst streaming experiences ever. I am a subscriber to multiple media streaming services and none of them do what HBO Max does. I use Chromecast to stream and after about 15 minutes into a movie or show I’ll get the “circle of death” as I like to call it. The app is trying to buffer, but instead of doing it once or twice, it continues to buffer for about every five minutes after that until the movie or show is complete. At first I just thought maybe it was my Internet or Chromecast but it’s been doing this for weeks now. It is definitely a fault or bug within the app and it is by far one of the most frustrating things to experience as a customer. Every time an update comes out for the app, my phone automatically pushes the update through and the non-stop buffering still continues to happen. I have no idea what to do but I know for a fact, if it continues to keep happening, I’m going to no longer be an HBO subscriber because it’s just not worth the frustration. With all the technology experts out there and all the money/resources that Warner has, I’m really surprised that this bug has not been resolved. I’ve read through other app reviews and it seems like I’m not the only person that’s experiencing this. Please fix this so you don’t lose anymore loyal customers.
  • Glitchy to the point of being useless Jul 3, 2021

    By MitAshRay
    We’ve used HBO Max for quite some time now with no issues. Seamless just like any other app and never had any complaints....until recently. One day we found ourselves unable to access any movies or shows on our TV with a prompt to “access HBO Max” but the button wasn’t clickable. Just completely unresponsive. After about an hour and a half of trying to troubleshoot(router reset, app reinstall, app update, signing into the mobile app, etc..) and going in circles with a useless customer service, we canceled the account under my girlfriends information and created a new one under mine. For some reason, this worked. Got charged twice in one month with this solution, but we were back in action. Here we are two weeks later and the app is so glitchy we literally cannot get through 20 minutes of a movie or show. It’ll randomly start looping a 10 second clip and all the controls stop working. Resetting the TV resets the app and it’s the only way to revert back. This was happening before when navigating the menu which was also super frustrating; but now I’m literally paying for a service that is unusable. Netflix and other steaming services work fine, but for some reason HBO can’t figure it out. Absolutely terrible service. They should fix these bugs and give their subscribers a month or two free of charge for the trouble, as I’m not the only one experiencing these issues.
  • Sep 27, 2021

    By Antonio Albonetti
    Hasn't opened up on my Samsung note 20 ultra in over 2 months when not on wifi. (Yes it is set to be able to stream over a cellular data connection. I'm sure of it) It just sits on the initial loading screen for several minutes before giving me an error message. Even if I download something, can't watch because the second I don't have wifi it won't open. DON'T WASTE YOUR MONEY.

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