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HBO Max: Stream and Watch TV, Movies, and More

HBO Max: Stream and Watch TV, Movies, and More

WarnerMedia Global Digital Services, LLC

Stream all of HBO with new hit shows, classic favorites, and Max Originals!

2.6 Ratings 149K+ Reviews 10M+ Downloads

Ratings & Reviews

Write a Review
  • img Expert
    1. HBO, on the go! Watch your favorite movies and shows anytime, anywhere on your smartphone or tablet
    2. Not just TV shows! Get special access to news, comedy specials, smart talk shows, thought-provoking documentaries, and special events
    3. Watch episodes of addictive HBO serieses like Game of Thrones, Westworld, My Brilliant Friend and more

    Reviewed by Kaylin on January 14, 2019

  • Jul 22, 2021

    By Katie Jayn
    Overall I think it's worth the money but it definitely has a few bugs. On my phone the app seems to work okay but one of the weird things is the screen won't flip with your phone on the app. You have to hold your phone on the one side so the picture isn't upside down. I also haven't been able to get it to work on my roku TV. It's works fine minus the bugs on my phone but flat out doesn't work on the TV and it's definitely not the TV that's the issue as all the other apps work fine on the TV
  • Edit: Issue Resolved - Apple TV Version Broken Jun 11, 2021

    By Bertie'sBurgerBarn
    After the most recent update the standard Apple TV scrubbing has been replaced with a version that is nearly unusable. Clicking the far right or left of the remote’s touchpad no longer skips forward/back, tapping no longer brings up the time bar, and swiping on the touchpad scrubs without the need for pausing and at a speed that makes it nearly impossible to move to an accurate time (it seems that now the width of the touch pad relates to the entire time bar so that, starting from the beginning of an episode, one swipe from left to right will take you to the end of the episode/movie). The last point causes problems because you need to swipe on the touch pad to bring up the time bar, and I’ve accidentally skipped most of the way through what I’m watching when only trying to see how much is left. This along with the removal of support for 15s skips (which is standard for any streaming service) makes it very difficult to move forward or back a short amount of time. Additionally, the Play Next Episode function is somewhat broken on both Apple TV and iOS. On Apple TV it isn’t possible to swipe to the button, and attempting to click on it seems to both pause whatever’s playing and move to the next episode, almost as if the two fields were selected at this same time. This makes it impossible to pause at the end of an episode once Next Episode has appeared, and equally impossible to move away from the next episode button.
  • Jul 24, 2021

    By Patricio Hidalgo
    Very good audio and video quality. I've installed this app in QLED Samsung TV. Nevertheless, It has some bugs. Sometimes doesn't load the content, sometimes goes into a loop that repeats micro scenes over and over again. In some series audio and subtitles don't match the actual selected, it have to be set again. All other streaming apps work flawlessly ie: Netflix, prime video. TV is connected to router via LAN port.
  • Amazing shows and content-But needs fixes Jun 18, 2021

    By This app is for money😡😡😡
    The show catalogue is one of her greatest I have seen in almost every streaming service out there. There are great shows to binge and great shows to watch slowly. Now the issues. This app has plenty. It is very buggy. I have watched on multiple different devices and the same bugs persist. Every once and a while you will get an error message or a poor connection prompt. It’s annoying but an easy fix, I just restart the page or relaunch the app. The biggest problem I have that I desperately hope gets fixed is the fast forwarding and rewinding function. Even the little 15 second rewinds are a pain to deal with. To rewind a minute took me two and a half minutes. I would press the rewind 15 seconds button and it would buffer and take me back 15 seconds then almost immediately return me to the time I rewinded from. I’d press it again and the error still persisted. I’d have to wait about 30 seconds between each time I pressed it to press it again which makes it impossible to go back and see something you missed. Please if some executive hears this, just fix this and your app will be amazing.
  • Love the content, but the app leaves much to be desired May 6, 2021

    By Migsman
    I really like the content on HBO Max. They have great original shows and movies as well as a lot of popular releases. My only grievance lies with the app. Across all platforms (Xbox, iPhone/iPad, Samsung TV) I consistently receive messages saying the content cannot be played (often times while the show or movie continues to play). I do everything short of uninstalling and reinstalling the app because that can be a massive inconvenience (not trying to do that while exercising, for example), and often I continue to get the error even after multiple restarts. Also, the UI is not the best - it takes some trial and error to figure out how to get to the point where you can choose a season of a show for example. There are also some other, more tolerable issues such as when l download things and try to play them it says I’m not connected to wifi (the whole reason I download is to watch off wifi as I assume is the case for most), long load/buffer times or just randomly logging me out. Again, highly recommend the content and this review would easily be 5 stars if the app itself didn’t need as much work as it does.
  • The app Jun 10, 2021

    By Mayy Violett
    To start off, I have to say the plethora of movies and shows available through this service are amazing. I’m always amazed at what high quality blockbusters they have available. The app on the other hand is not great. I’m constantly having issues with downloading movies. First, when you download a movie, start it, stop it, then come back hours later the title will no longer play because of an error. Secondly, I’m having trouble with titles now crashing the app when I try to watch them. This is very frustrating as I can’t just constantly stream titles because I work somewhere without WiFi and I don’t have unlimited data. Honestly I haven’t run into any issues while connected to a network it’s only when I’ve downloaded movies. I would appreciate this feature to be fixed immediately as customers including myself pay quite a bit of money monthly to enjoy what title are there to offer. I particularly am very happy with the theater release movies that are brand new. But again, these issues make it almost impossible to enjoy such movies.
  • Jul 2, 2021

    By Bruce T.
    Going to cancel my subscription. I can only make use of it on PC through Google Chrome. They have the resources to fix this issue, I suggest they use them, soon. App is completely useless, especially on one's phone. Before the customer support team replies with "troubleshoot solutions", save it. They don't work. The sooner you all fix this app the sooner we're back in business.
  • Love HBO, but frustrating app Mar 13, 2021

    By Krissyb77260514
    I’ve been a subscriber of HBO for years and I love HBO. I love the overall content, but since the new HBO Max app has rolled out, it has been one of my worst streaming experiences ever. I am a subscriber to multiple media streaming services and none of them do what HBO Max does. I use Chromecast to stream and after about 15 minutes into a movie or show I’ll get the “circle of death” as I like to call it. The app is trying to buffer, but instead of doing it once or twice, it continues to buffer for about every five minutes after that until the movie or show is complete. At first I just thought maybe it was my Internet or Chromecast but it’s been doing this for weeks now. It is definitely a fault or bug within the app and it is by far one of the most frustrating things to experience as a customer. Every time an update comes out for the app, my phone automatically pushes the update through and the non-stop buffering still continues to happen. I have no idea what to do but I know for a fact, if it continues to keep happening, I’m going to no longer be an HBO subscriber because it’s just not worth the frustration. With all the technology experts out there and all the money/resources that Warner has, I’m really surprised that this bug has not been resolved. I’ve read through other app reviews and it seems like I’m not the only person that’s experiencing this. Please fix this so you don’t lose anymore loyal customers.
  • Jul 20, 2021

    By Jeremie Stanley
    Has been horrible so far. Downloaded it to my TV and worked great that 1 night ever since then all I get is a "oops! Singing went wrong please restart HBO max app" after a while of this "over a month close to 2 now" I suspected it was the TV and stated actually digging around. Found out my phone my wife's phone and daughter's are all doing the same thing!!! If I'm paying for the service I expect it to work!!!
  • Jul 22, 2021

    By Katie Jayn
    Overall I think it's worth the money but it definitely has a few bugs. On my phone the app seems to work okay but one of the weird things is the screen won't flip with your phone on the app. You have to hold your phone on the one side so the picture isn't upside down. I also haven't been able to get it to work on my roku TV. It's works fine minus the bugs on my phone but flat out doesn't work on the TV and it's definitely not the TV that's the issue as all the other apps work fine on the TV
  • Edit: Issue Resolved - Apple TV Version Broken Jun 11, 2021

    By Bertie'sBurgerBarn
    After the most recent update the standard Apple TV scrubbing has been replaced with a version that is nearly unusable. Clicking the far right or left of the remote’s touchpad no longer skips forward/back, tapping no longer brings up the time bar, and swiping on the touchpad scrubs without the need for pausing and at a speed that makes it nearly impossible to move to an accurate time (it seems that now the width of the touch pad relates to the entire time bar so that, starting from the beginning of an episode, one swipe from left to right will take you to the end of the episode/movie). The last point causes problems because you need to swipe on the touch pad to bring up the time bar, and I’ve accidentally skipped most of the way through what I’m watching when only trying to see how much is left. This along with the removal of support for 15s skips (which is standard for any streaming service) makes it very difficult to move forward or back a short amount of time. Additionally, the Play Next Episode function is somewhat broken on both Apple TV and iOS. On Apple TV it isn’t possible to swipe to the button, and attempting to click on it seems to both pause whatever’s playing and move to the next episode, almost as if the two fields were selected at this same time. This makes it impossible to pause at the end of an episode once Next Episode has appeared, and equally impossible to move away from the next episode button.
  • Jul 24, 2021

    By Patricio Hidalgo
    Very good audio and video quality. I've installed this app in QLED Samsung TV. Nevertheless, It has some bugs. Sometimes doesn't load the content, sometimes goes into a loop that repeats micro scenes over and over again. In some series audio and subtitles don't match the actual selected, it have to be set again. All other streaming apps work flawlessly ie: Netflix, prime video. TV is connected to router via LAN port.
  • Amazing shows and content-But needs fixes Jun 18, 2021

    By This app is for money😡😡😡
    The show catalogue is one of her greatest I have seen in almost every streaming service out there. There are great shows to binge and great shows to watch slowly. Now the issues. This app has plenty. It is very buggy. I have watched on multiple different devices and the same bugs persist. Every once and a while you will get an error message or a poor connection prompt. It’s annoying but an easy fix, I just restart the page or relaunch the app. The biggest problem I have that I desperately hope gets fixed is the fast forwarding and rewinding function. Even the little 15 second rewinds are a pain to deal with. To rewind a minute took me two and a half minutes. I would press the rewind 15 seconds button and it would buffer and take me back 15 seconds then almost immediately return me to the time I rewinded from. I’d press it again and the error still persisted. I’d have to wait about 30 seconds between each time I pressed it to press it again which makes it impossible to go back and see something you missed. Please if some executive hears this, just fix this and your app will be amazing.
  • Love the content, but the app leaves much to be desired May 6, 2021

    By Migsman
    I really like the content on HBO Max. They have great original shows and movies as well as a lot of popular releases. My only grievance lies with the app. Across all platforms (Xbox, iPhone/iPad, Samsung TV) I consistently receive messages saying the content cannot be played (often times while the show or movie continues to play). I do everything short of uninstalling and reinstalling the app because that can be a massive inconvenience (not trying to do that while exercising, for example), and often I continue to get the error even after multiple restarts. Also, the UI is not the best - it takes some trial and error to figure out how to get to the point where you can choose a season of a show for example. There are also some other, more tolerable issues such as when l download things and try to play them it says I’m not connected to wifi (the whole reason I download is to watch off wifi as I assume is the case for most), long load/buffer times or just randomly logging me out. Again, highly recommend the content and this review would easily be 5 stars if the app itself didn’t need as much work as it does.
  • The app Jun 10, 2021

    By Mayy Violett
    To start off, I have to say the plethora of movies and shows available through this service are amazing. I’m always amazed at what high quality blockbusters they have available. The app on the other hand is not great. I’m constantly having issues with downloading movies. First, when you download a movie, start it, stop it, then come back hours later the title will no longer play because of an error. Secondly, I’m having trouble with titles now crashing the app when I try to watch them. This is very frustrating as I can’t just constantly stream titles because I work somewhere without WiFi and I don’t have unlimited data. Honestly I haven’t run into any issues while connected to a network it’s only when I’ve downloaded movies. I would appreciate this feature to be fixed immediately as customers including myself pay quite a bit of money monthly to enjoy what title are there to offer. I particularly am very happy with the theater release movies that are brand new. But again, these issues make it almost impossible to enjoy such movies.
  • Jul 2, 2021

    By Bruce T.
    Going to cancel my subscription. I can only make use of it on PC through Google Chrome. They have the resources to fix this issue, I suggest they use them, soon. App is completely useless, especially on one's phone. Before the customer support team replies with "troubleshoot solutions", save it. They don't work. The sooner you all fix this app the sooner we're back in business.
  • Love HBO, but frustrating app Mar 13, 2021

    By Krissyb77260514
    I’ve been a subscriber of HBO for years and I love HBO. I love the overall content, but since the new HBO Max app has rolled out, it has been one of my worst streaming experiences ever. I am a subscriber to multiple media streaming services and none of them do what HBO Max does. I use Chromecast to stream and after about 15 minutes into a movie or show I’ll get the “circle of death” as I like to call it. The app is trying to buffer, but instead of doing it once or twice, it continues to buffer for about every five minutes after that until the movie or show is complete. At first I just thought maybe it was my Internet or Chromecast but it’s been doing this for weeks now. It is definitely a fault or bug within the app and it is by far one of the most frustrating things to experience as a customer. Every time an update comes out for the app, my phone automatically pushes the update through and the non-stop buffering still continues to happen. I have no idea what to do but I know for a fact, if it continues to keep happening, I’m going to no longer be an HBO subscriber because it’s just not worth the frustration. With all the technology experts out there and all the money/resources that Warner has, I’m really surprised that this bug has not been resolved. I’ve read through other app reviews and it seems like I’m not the only person that’s experiencing this. Please fix this so you don’t lose anymore loyal customers.
  • Jul 20, 2021

    By Jeremie Stanley
    Has been horrible so far. Downloaded it to my TV and worked great that 1 night ever since then all I get is a "oops! Singing went wrong please restart HBO max app" after a while of this "over a month close to 2 now" I suspected it was the TV and stated actually digging around. Found out my phone my wife's phone and daughter's are all doing the same thing!!! If I'm paying for the service I expect it to work!!!
  • Glitchy to the point of being useless Jul 3, 2021

    By MitAshRay
    We’ve used HBO Max for quite some time now with no issues. Seamless just like any other app and never had any complaints....until recently. One day we found ourselves unable to access any movies or shows on our TV with a prompt to “access HBO Max” but the button wasn’t clickable. Just completely unresponsive. After about an hour and a half of trying to troubleshoot(router reset, app reinstall, app update, signing into the mobile app, etc..) and going in circles with a useless customer service, we canceled the account under my girlfriends information and created a new one under mine. For some reason, this worked. Got charged twice in one month with this solution, but we were back in action. Here we are two weeks later and the app is so glitchy we literally cannot get through 20 minutes of a movie or show. It’ll randomly start looping a 10 second clip and all the controls stop working. Resetting the TV resets the app and it’s the only way to revert back. This was happening before when navigating the menu which was also super frustrating; but now I’m literally paying for a service that is unusable. Netflix and other steaming services work fine, but for some reason HBO can’t figure it out. Absolutely terrible service. They should fix these bugs and give their subscribers a month or two free of charge for the trouble, as I’m not the only one experiencing these issues.
  • Jul 19, 2021

    By Desiree Breitbeck
    This app has an amazing selection of shows, HOWEVER, it rarely works! What is the point in having a great selection if it doesn't work. It constantlyyy crashes, and freezes no matter what device or internet connection it's used on. Literally can not get through a single episode without the, "Oops an error has occurred" message popping up. It's not nearly worth the price you pay a month. Stick to netflix, hulu, or one of the other dozen streaming apps out there.
  • Different User, Same Experience May 20, 2021

    By crashing inn
    First I will agree with almost all the other comments. The content is awesome. It’s a big catalog with a wide range of selections. That is why I’m giving it 2 stars instead of 1. The App is SUPER glitchy, buggy, inconsistent, etc. In my experience, no other streaming app takes this long to load. It’s not even close. Once it’s open and you select something be ready to not touch anything. Not sure what the developers were going for here, but if it was to create the movie theatre experience then maybe they aren’t as far off as I thought. If you want to pause it to use the bathroom or get snacks, want to scrub it back to replay something you missed, or stop the movie to watch something else, be prepared to spend extra time. The app rarely, if ever, responds to the first touch of anything and if you try to press it again, it will either buffer or get stuck. I have read some of your responses, so before you respond and tell me it’s my router or internet connection, I’ve checked it and it’s working just fine. But I don’t want to complain too much since a ton of others have already said what I’m feeling. I will go back to the positives and that I am able to watch content on here that me and my family enjoy. If it was a free service I would be leaving 5 stars and a big thank you. But until that happens this is the best I can do.
  • Jul 21, 2021

    By Manuel Rivero
    The app has some unforgivable issues that make it extremely painful to use, and it's unbelievable that it went live on this state. Enumerating based on a week of use (via Chromecast): - Subtitle options are reset on every episode. - Some content has no subtitles at all. - For most content, there's a 100% error rate when reproducing the next episode after one finishes. - Last point forces user to reopen the app and manually change episode. App takes a solid 10 seconds to open on modern hardware
  • Love HBO, HATE the app May 5, 2021

    By AlwaysChilly
    Everyone loves HBO’s content. There’s no debating this. What I can’t figure out is why, for such a premier service, the app (for iPhone specifically) is so terribly infuriating. My single main complaint is a big one, because it affects my experience almost every time I watch something. THE FAST FORWARD/REWIND BAR FUNCTIONS ARE THE VERY WORST OF ITS KIND. On literally every other streaming service out there(even the most obscure ones), if you tap the screen to bring up the playback options, the time bar can be used to seamlessly drag to wherever you want to continue watching from. It’s likely one of the very most commonly used features of any streaming app. On the HBO Max app, if you aren’t able to sit and watch every movie/show/episode uninterrupted from start to finish, forget about it. Attempting to move back/forward to any point in the show creates enough frustration that I’m convinced it has led to many broken phones. This MUST be fixed. And SOON. Based on the research I’ve done on this issue, many others are displeased with these functionalities(and others) of your apps. PLEASE get this issue resolved ASAP so I can get back to actually enjoying my experience while using one of my very favorite streaming services. I’ve just about reached my limit on how long I can deal with it. This is my final plea. HELP!
  • Jul 17, 2021

    By Kole Parker
    Had to edit b/c of the response you can't pause with your headphones. When watching a show and it goes to the next episode, the pause screen pops up and doesn't time out, just sits there until you tap out. This also happens when you press play. If you're listening to music, most other apps pause your music and play whatever you're watching, not hbo. when scrolling through, sometimes there's a refresh and whatever was there is gone👎and full screen is only one way, you can't flip it, just fix it.
  • Download function is broken and has been for months. Jan 15, 2021

    By inuchan
    I love HBO’s content, and I was very excited when it was announced that the app would allow downloads for offline viewing. However, I was very disappointed to discover that while you can download videos, if you try to watch them in airplane mode (say when, I don’t know, flying on an airplane), the app will let you watch for a while then suddenly freak out and become trapped in an endless loop of error messages as it repeatedly tries and fails to contact the server. This problem has been present for months and it appears no effort has been made to fix it. Additionally, the app does not keep accurate track of how many videos you currently have downloaded. There is a global limit for the account of 30 downloaded videos, and if you want to download beyond that you are prompted to delete unwanted videos to stay below the limit. However, when you delete a few videos, the app continues to give you the same error message saying you can’t download more than 30 videos, and does not permit you to download. The content on HBO is really great, but I primarily only have time to consume it on flights. It is frustrating beyond belief that this app gets so close to the desired feature a d then totally falls flat on its face in the execution.

No reviews available

  • img Expert
    1. HBO, on the go! Watch your favorite movies and shows anytime, anywhere on your smartphone or tablet
    2. Not just TV shows! Get special access to news, comedy specials, smart talk shows, thought-provoking documentaries, and special events
    3. Watch episodes of addictive HBO serieses like Game of Thrones, Westworld, My Brilliant Friend and more

    Reviewed by Kaylin on January 14, 2019

  • Edit: Issue Resolved - Apple TV Version Broken Jun 11, 2021

    By Bertie'sBurgerBarn
    After the most recent update the standard Apple TV scrubbing has been replaced with a version that is nearly unusable. Clicking the far right or left of the remote’s touchpad no longer skips forward/back, tapping no longer brings up the time bar, and swiping on the touchpad scrubs without the need for pausing and at a speed that makes it nearly impossible to move to an accurate time (it seems that now the width of the touch pad relates to the entire time bar so that, starting from the beginning of an episode, one swipe from left to right will take you to the end of the episode/movie). The last point causes problems because you need to swipe on the touch pad to bring up the time bar, and I’ve accidentally skipped most of the way through what I’m watching when only trying to see how much is left. This along with the removal of support for 15s skips (which is standard for any streaming service) makes it very difficult to move forward or back a short amount of time. Additionally, the Play Next Episode function is somewhat broken on both Apple TV and iOS. On Apple TV it isn’t possible to swipe to the button, and attempting to click on it seems to both pause whatever’s playing and move to the next episode, almost as if the two fields were selected at this same time. This makes it impossible to pause at the end of an episode once Next Episode has appeared, and equally impossible to move away from the next episode button.

No reviews available

  • Jul 22, 2021

    By Katie Jayn
    Overall I think it's worth the money but it definitely has a few bugs. On my phone the app seems to work okay but one of the weird things is the screen won't flip with your phone on the app. You have to hold your phone on the one side so the picture isn't upside down. I also haven't been able to get it to work on my roku TV. It's works fine minus the bugs on my phone but flat out doesn't work on the TV and it's definitely not the TV that's the issue as all the other apps work fine on the TV
  • Jul 24, 2021

    By Patricio Hidalgo
    Very good audio and video quality. I've installed this app in QLED Samsung TV. Nevertheless, It has some bugs. Sometimes doesn't load the content, sometimes goes into a loop that repeats micro scenes over and over again. In some series audio and subtitles don't match the actual selected, it have to be set again. All other streaming apps work flawlessly ie: Netflix, prime video. TV is connected to router via LAN port.
  • Amazing shows and content-But needs fixes Jun 18, 2021

    By This app is for money😡😡😡
    The show catalogue is one of her greatest I have seen in almost every streaming service out there. There are great shows to binge and great shows to watch slowly. Now the issues. This app has plenty. It is very buggy. I have watched on multiple different devices and the same bugs persist. Every once and a while you will get an error message or a poor connection prompt. It’s annoying but an easy fix, I just restart the page or relaunch the app. The biggest problem I have that I desperately hope gets fixed is the fast forwarding and rewinding function. Even the little 15 second rewinds are a pain to deal with. To rewind a minute took me two and a half minutes. I would press the rewind 15 seconds button and it would buffer and take me back 15 seconds then almost immediately return me to the time I rewinded from. I’d press it again and the error still persisted. I’d have to wait about 30 seconds between each time I pressed it to press it again which makes it impossible to go back and see something you missed. Please if some executive hears this, just fix this and your app will be amazing.
  • Love the content, but the app leaves much to be desired May 6, 2021

    By Migsman
    I really like the content on HBO Max. They have great original shows and movies as well as a lot of popular releases. My only grievance lies with the app. Across all platforms (Xbox, iPhone/iPad, Samsung TV) I consistently receive messages saying the content cannot be played (often times while the show or movie continues to play). I do everything short of uninstalling and reinstalling the app because that can be a massive inconvenience (not trying to do that while exercising, for example), and often I continue to get the error even after multiple restarts. Also, the UI is not the best - it takes some trial and error to figure out how to get to the point where you can choose a season of a show for example. There are also some other, more tolerable issues such as when l download things and try to play them it says I’m not connected to wifi (the whole reason I download is to watch off wifi as I assume is the case for most), long load/buffer times or just randomly logging me out. Again, highly recommend the content and this review would easily be 5 stars if the app itself didn’t need as much work as it does.
  • The app Jun 10, 2021

    By Mayy Violett
    To start off, I have to say the plethora of movies and shows available through this service are amazing. I’m always amazed at what high quality blockbusters they have available. The app on the other hand is not great. I’m constantly having issues with downloading movies. First, when you download a movie, start it, stop it, then come back hours later the title will no longer play because of an error. Secondly, I’m having trouble with titles now crashing the app when I try to watch them. This is very frustrating as I can’t just constantly stream titles because I work somewhere without WiFi and I don’t have unlimited data. Honestly I haven’t run into any issues while connected to a network it’s only when I’ve downloaded movies. I would appreciate this feature to be fixed immediately as customers including myself pay quite a bit of money monthly to enjoy what title are there to offer. I particularly am very happy with the theater release movies that are brand new. But again, these issues make it almost impossible to enjoy such movies.
  • Jul 20, 2021

    By Jeremie Stanley
    Has been horrible so far. Downloaded it to my TV and worked great that 1 night ever since then all I get is a "oops! Singing went wrong please restart HBO max app" after a while of this "over a month close to 2 now" I suspected it was the TV and stated actually digging around. Found out my phone my wife's phone and daughter's are all doing the same thing!!! If I'm paying for the service I expect it to work!!!
  • Different User, Same Experience May 20, 2021

    By crashing inn
    First I will agree with almost all the other comments. The content is awesome. It’s a big catalog with a wide range of selections. That is why I’m giving it 2 stars instead of 1. The App is SUPER glitchy, buggy, inconsistent, etc. In my experience, no other streaming app takes this long to load. It’s not even close. Once it’s open and you select something be ready to not touch anything. Not sure what the developers were going for here, but if it was to create the movie theatre experience then maybe they aren’t as far off as I thought. If you want to pause it to use the bathroom or get snacks, want to scrub it back to replay something you missed, or stop the movie to watch something else, be prepared to spend extra time. The app rarely, if ever, responds to the first touch of anything and if you try to press it again, it will either buffer or get stuck. I have read some of your responses, so before you respond and tell me it’s my router or internet connection, I’ve checked it and it’s working just fine. But I don’t want to complain too much since a ton of others have already said what I’m feeling. I will go back to the positives and that I am able to watch content on here that me and my family enjoy. If it was a free service I would be leaving 5 stars and a big thank you. But until that happens this is the best I can do.
  • Love HBO, HATE the app May 5, 2021

    By AlwaysChilly
    Everyone loves HBO’s content. There’s no debating this. What I can’t figure out is why, for such a premier service, the app (for iPhone specifically) is so terribly infuriating. My single main complaint is a big one, because it affects my experience almost every time I watch something. THE FAST FORWARD/REWIND BAR FUNCTIONS ARE THE VERY WORST OF ITS KIND. On literally every other streaming service out there(even the most obscure ones), if you tap the screen to bring up the playback options, the time bar can be used to seamlessly drag to wherever you want to continue watching from. It’s likely one of the very most commonly used features of any streaming app. On the HBO Max app, if you aren’t able to sit and watch every movie/show/episode uninterrupted from start to finish, forget about it. Attempting to move back/forward to any point in the show creates enough frustration that I’m convinced it has led to many broken phones. This MUST be fixed. And SOON. Based on the research I’ve done on this issue, many others are displeased with these functionalities(and others) of your apps. PLEASE get this issue resolved ASAP so I can get back to actually enjoying my experience while using one of my very favorite streaming services. I’ve just about reached my limit on how long I can deal with it. This is my final plea. HELP!
  • Download function is broken and has been for months. Jan 15, 2021

    By inuchan
    I love HBO’s content, and I was very excited when it was announced that the app would allow downloads for offline viewing. However, I was very disappointed to discover that while you can download videos, if you try to watch them in airplane mode (say when, I don’t know, flying on an airplane), the app will let you watch for a while then suddenly freak out and become trapped in an endless loop of error messages as it repeatedly tries and fails to contact the server. This problem has been present for months and it appears no effort has been made to fix it. Additionally, the app does not keep accurate track of how many videos you currently have downloaded. There is a global limit for the account of 30 downloaded videos, and if you want to download beyond that you are prompted to delete unwanted videos to stay below the limit. However, when you delete a few videos, the app continues to give you the same error message saying you can’t download more than 30 videos, and does not permit you to download. The content on HBO is really great, but I primarily only have time to consume it on flights. It is frustrating beyond belief that this app gets so close to the desired feature a d then totally falls flat on its face in the execution.
  • Love HBO, App needs work Jun 11, 2021

    By Sesshomaru1187
    Let me start by saying I haven’t had a major issue with HBO on my Apple TV (yet), which is the only reason this isn’t one star. Like many on here, my issue is not with HBO. They have great movies and shows, quality original content, and opening day streaming all for a very reasonable price. Easily should be given a five star review if it worked as intended. My issue is with the app. Constant buffering plagues every title I attempt to watch, unless I download it first. Unfortunately the download function is… underwhelming to say the least. If (and it’s a pretty big if in my experience) you can get a movie to download, it does it at speeds that my iPhone 4 would have scoffed at. It doesn’t seem to matter what my internet source is, it’s just slow. More often than not however the download seems to suffer an error and has to start over. It suffers an error if your screen turns off, if you leave the app, if you have a minuscule data hiccup, if you switch screens on the app instead of just watching the tick mark slowly fill up… and sometimes it’ll still have an error even if you diligently prayed to the data gods for every pixel that filled up with that purple molasses. TLDR; Buffering issues if you stream and a download feature that doesn’t really work.
  • Yet another disappointed app user May 7, 2021

    By Pords
    I am absolutely baffled at how terrible the HBO app behaves. Nearly every day, while trying to watch any show from one episode to the next, the app glitches and kicks an error message that the title cannot be played. Trying to cast to a smart TV is just as cumbersome. In order to watch multiple episodes I have to kill the app at the end of the episode and restart to watch the next. However, the app does not reload where I left off, it restarts the previous episode. Not to mention the app does not seem to save watched status across devices- I can watch episodes on my iPad and try to watch them later on my computer; pulling up the website on the computer also doesn’t recognize where I left off in an episode or movie. I have read several negative comments about attempting to scroll forward within the episode, and I can attest it does not work. While I can simply tap the screen along the timeline to select where I’d like the episode to resume... well, it isn’t helpful. Because I still have to kill the app and reload it to go to the next episode. The transition from HBOGo to HBOMax should have been seamless and user-friendly. For some reason they haven’t been able to correct the blunder with any subsequent update to the app.
  • Great content, terrible interface Jun 4, 2021

    By TasaPNW
    Update 6/4/21 With every update I hope for a better app, but no! This is the worst-designed streaming app of all the streaming apps I have on my iPad or Apple TV! How is it that HBO can’t figure out what all the other App developers can - make a streaming app that is consistently good across platforms and devices AND have excellent content? Now closed captioning doesn’t work on the Apple TV version, plus figuring out a way to restart an episode from the beginning is only doable on a random basis. Plus I’m constantly having to restart the entire Apple TV to get just HBO MAX to work. None of the other streaming apps (and I have nearly all that are available) require restarting the entire Apple TV. Ever! C’mon, HBO, get your act together and give us a bugless, smoothe operating app, worthy of your quality programming. I’m so fed up with this clunky app I’m actually thinking of canceling my subscription! No ability to turn off auto play, getting back to episodes in series and wanting to restart episode (it can be done but only after wasting time hunting through the app for the main listing of all the episodes in a series)...I get tired just trying to explain it. HBO, there’s just no excuse for so bad an app. Fix it!
  • Content Good - App Bad Oct 18, 2020

    By S.C. Watts
    I’ve only had the app for a couple of weeks but already it’s got major issues compared to other streaming apps that I am not sure how they aren’t fixing... When connecting to watch on my TV via Chromecast it will just stop a few episodes (or sometimes halfway into the very first episode I watch) and look like it’s “buffering” but really it’s just a connection issue, or something along those lines and it will never actually resume. The only way to continue watching is to disconnect, restart the app and reconnect which is ridiculous. Other issues include some of the user interface irritabilities others have pointed out like the “continue watching” section giving you no options to go to the show details, episode selection, etc. and the fact that you can skip the ads and intros when watching in the app on your device, but not when casting from your device. All of these issues make for a very clunky, unprofessional and honestly overpriced viewing experience. I’m really just binge-watching all the shows I got the subscription for so I can cancel after one month, and resubscribe in the future once they learn how to build a proper streaming app.
  • Jul 2, 2021

    By Bruce T.
    Going to cancel my subscription. I can only make use of it on PC through Google Chrome. They have the resources to fix this issue, I suggest they use them, soon. App is completely useless, especially on one's phone. Before the customer support team replies with "troubleshoot solutions", save it. They don't work. The sooner you all fix this app the sooner we're back in business.
  • Love HBO, but frustrating app Mar 13, 2021

    By Krissyb77260514
    I’ve been a subscriber of HBO for years and I love HBO. I love the overall content, but since the new HBO Max app has rolled out, it has been one of my worst streaming experiences ever. I am a subscriber to multiple media streaming services and none of them do what HBO Max does. I use Chromecast to stream and after about 15 minutes into a movie or show I’ll get the “circle of death” as I like to call it. The app is trying to buffer, but instead of doing it once or twice, it continues to buffer for about every five minutes after that until the movie or show is complete. At first I just thought maybe it was my Internet or Chromecast but it’s been doing this for weeks now. It is definitely a fault or bug within the app and it is by far one of the most frustrating things to experience as a customer. Every time an update comes out for the app, my phone automatically pushes the update through and the non-stop buffering still continues to happen. I have no idea what to do but I know for a fact, if it continues to keep happening, I’m going to no longer be an HBO subscriber because it’s just not worth the frustration. With all the technology experts out there and all the money/resources that Warner has, I’m really surprised that this bug has not been resolved. I’ve read through other app reviews and it seems like I’m not the only person that’s experiencing this. Please fix this so you don’t lose anymore loyal customers.
  • Glitchy to the point of being useless Jul 3, 2021

    By MitAshRay
    We’ve used HBO Max for quite some time now with no issues. Seamless just like any other app and never had any complaints....until recently. One day we found ourselves unable to access any movies or shows on our TV with a prompt to “access HBO Max” but the button wasn’t clickable. Just completely unresponsive. After about an hour and a half of trying to troubleshoot(router reset, app reinstall, app update, signing into the mobile app, etc..) and going in circles with a useless customer service, we canceled the account under my girlfriends information and created a new one under mine. For some reason, this worked. Got charged twice in one month with this solution, but we were back in action. Here we are two weeks later and the app is so glitchy we literally cannot get through 20 minutes of a movie or show. It’ll randomly start looping a 10 second clip and all the controls stop working. Resetting the TV resets the app and it’s the only way to revert back. This was happening before when navigating the menu which was also super frustrating; but now I’m literally paying for a service that is unusable. Netflix and other steaming services work fine, but for some reason HBO can’t figure it out. Absolutely terrible service. They should fix these bugs and give their subscribers a month or two free of charge for the trouble, as I’m not the only one experiencing these issues.
  • Jul 19, 2021

    By Desiree Breitbeck
    This app has an amazing selection of shows, HOWEVER, it rarely works! What is the point in having a great selection if it doesn't work. It constantlyyy crashes, and freezes no matter what device or internet connection it's used on. Literally can not get through a single episode without the, "Oops an error has occurred" message popping up. It's not nearly worth the price you pay a month. Stick to netflix, hulu, or one of the other dozen streaming apps out there.
  • Jul 21, 2021

    By Manuel Rivero
    The app has some unforgivable issues that make it extremely painful to use, and it's unbelievable that it went live on this state. Enumerating based on a week of use (via Chromecast): - Subtitle options are reset on every episode. - Some content has no subtitles at all. - For most content, there's a 100% error rate when reproducing the next episode after one finishes. - Last point forces user to reopen the app and manually change episode. App takes a solid 10 seconds to open on modern hardware
  • Jul 17, 2021

    By Kole Parker
    Had to edit b/c of the response you can't pause with your headphones. When watching a show and it goes to the next episode, the pause screen pops up and doesn't time out, just sits there until you tap out. This also happens when you press play. If you're listening to music, most other apps pause your music and play whatever you're watching, not hbo. when scrolling through, sometimes there's a refresh and whatever was there is gone👎and full screen is only one way, you can't flip it, just fix it.
  • Jul 2, 2021

    By Sarah Ouellette
    I will never have an HBO Max account again. I signed up for a 6 month trial. In that 6 month period my account was compromised twice. It took hours waiting on hold to correct the issue. Both times I received an automated email saying my account information was changed. My session did not end on my device so i was able to see my first name, last name, email, and password were changed. The first time I was able to reset my password, but the second time i had to contact customer service. The representative told me I needed a stronger password so this wouldn't happen again. I can assure you my password is strong and this was not an issue with my password. This is completely unacceptable. I search through the help center and there is not one single article related to account security. HBO really needs to evaluate the security of users accounts and provide and better way of handling account security related issues.
  • Jul 3, 2021

    By troy overcast
    Wow, this app is terrible. It glitches, freezes, and sometimes just flat out doesn't work. I have to constantly exit and restart and hope that this time it works. The immersion is totally destroyed and I curse alot when I use this app. I have a few different steaming services and none of them are even close to this bad. I want to give 2 stars because the content is good but I'm not because HBO has tons of money and resources and this should not be an issue. HBO get it together.
  • Jul 3, 2021

    By JP
    App sucks. Takes forever to load, always. Many times you'll get an error because an episode is missing. Does not remember your subtitles preferences. Starts off an episode from the beginning instead of where you left off. When you click on an episode to watch it it does nothing to let you know you clicked it. You can't select the episodes when you already started watching them. You don't have a Next button.You'd expect more from HBO. I mean, just copy Netflix if it's so hard for you.
  • Excellent content, broken app Mar 28, 2021

    By DavidL88
    How are the HBO Max apps so uniformly terrible on every platform? Surely there exists a template for a functional streaming app. HBO has occasionally done it themselves on their previous apps. This app is just so slow. It constantly freezes, it constantly crashes. It’s more jittery than any of the other major streaming apps. There are delayed responses to my inputs, so my repeated attempts to make something happen result in the app registering a bunch of delayed inputs. I would accept a much simpler app with less features and a plain UI if it would just work. It could be the blandest thing in the world and if it ran smoothly it would be a major improvement and less of a stain on the HBO brand. Please clean this mess up so I don’t have to cancel my HBO Max subscription. It is as slow now as when it was first released, and that has been the case across both new and old devices and on both old and up-to-date operating systems. It is broken on wi-fi, it is broken on cell data. It’s broken on my tv, my desktop, and on all the different kinds of mobile devices in my household. Usually, even when streaming services are performing poorly on my tv, I can count on it being a better experience on iOS. With HBO Max it is even worse. What a waste of an excellent and massive library of content.

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