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Being a Rock Star has its Privileges.
see more about Hard Rock Rewards
About Hard Rock Rewards
Being a Rock Star has its privileges. With Hard Rock Rewards, you can enjoy offers at nearly 200 participating Hard Rock® Cafes and Rock Shops, and earn points towards Free Nights at participating Hotels around the world. Simply provide your Rewards ID every time you visit a Hard Rock location.
The Hard Rock Rewards app allows you to connect to your account, whenever you need it. You’ll have access to your member profile, Rewards ID, important notifications, and exclusive offers. You’ll also be able to find the nearest Hard Rock, wherever you are in the world.
With the Rewards APP, you can:
• Manage your Hard Rock Rewards account information
• Find the nearest Hard Rock wherever you are in the world
• View your global visits and track progress towards Milestone Rewards
• Keep your digital Hard Rock Rewards ID at your fingertips
• Access all Rewards & Offers
• Instantly update your member profile and favorite Hard Rock location email preferences
• Stay up-to-date with all things Hard Rock via push notifications and in-app messages
The Hard Rock Rewards app allows you to connect to your account, whenever you need it. You’ll have access to your member profile, Rewards ID, important notifications, and exclusive offers. You’ll also be able to find the nearest Hard Rock, wherever you are in the world.
With the Rewards APP, you can:
• Manage your Hard Rock Rewards account information
• Find the nearest Hard Rock wherever you are in the world
• View your global visits and track progress towards Milestone Rewards
• Keep your digital Hard Rock Rewards ID at your fingertips
• Access all Rewards & Offers
• Instantly update your member profile and favorite Hard Rock location email preferences
• Stay up-to-date with all things Hard Rock via push notifications and in-app messages
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Apple Wallet not working
Sep 23, 2016 I've tried to add to Wallet but it just keeps saying error.more -
Jun 24, 2020 I find it ridiculous that there's no way for me to verify my visits through this app with my receipt (in hand, ready to give my info as proof). I have to call customer service, take a picture of my receipt and email it back to them. That's a lot of unnecessary work. I hope you fix this soon otherwise I won't even bother to visit any of the Hard Rock establishments anymore. Thumbs down!more -
Terrible app just visit their website
Oct 3, 2016 The app doesn't let you paste into password so if you use a password manager you are out of luck. I typed my long complicated password in and selected remember me so I don't have to next time. Didn't work requires you to login every time you open it. This makes security worse not better because you need easy password to remember and type instead of using pasted difficult password from a password manager. Please fix this security flaw! Navigation in the app is lousy and it feels like they just wrapped the web page in a junky app. Useless move along folks.more -
Jul 13, 2020 Double Icons. I moved to a new phone and didn't transfer settings from previous. But when I install I am still getting 2 icons for the app. LG V60 ThinQ 5G UW, Android 10.more -
Worse than before!
Oct 6, 2019 My main complaint with the previous version was the error message that kept popping up when I tried to add my card to Wallet. Now that feature is completely gone. If you try to click on any links it just takes you to the Hard Rock website. Searching for locations comes up with a blank page or takes you to the benefits page on the website. I agree with the other user that you might as well just use the website.more
No reviews available
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May 11, 2020 Great app. I would prefer something better as rewards for us the strong lovers of Hard Rock Franchise.more
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Finally an update
Oct 4, 2019 The first update in over a year, the second in the last three years! 23 October 2019 Will give it the benefit of the doubt.more
No reviews available
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Apple Wallet not working
Sep 23, 2016 I've tried to add to Wallet but it just keeps saying error.more -
Jul 11, 2019 this app really needs an update. it doesn't remember me so I have to log in every time I go into the app. the birthday reward doesn't show on the app at the start of the month so you can't actually use it for your birthday. would be nice to get rewards a little more often. I have been into several hardrock restaurants that don't even make use of the skip the que voucher.more -
Nov 9, 2019 Installs 2 app icons on the app list, can't delete one without deleting/uninstalling the app entirely. The app homepage is useful but after that, it just loads the website versions within the app. It would be much better if they were native to the app.more
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Jun 24, 2020 I find it ridiculous that there's no way for me to verify my visits through this app with my receipt (in hand, ready to give my info as proof). I have to call customer service, take a picture of my receipt and email it back to them. That's a lot of unnecessary work. I hope you fix this soon otherwise I won't even bother to visit any of the Hard Rock establishments anymore. Thumbs down!more -
Terrible app just visit their website
Oct 3, 2016 The app doesn't let you paste into password so if you use a password manager you are out of luck. I typed my long complicated password in and selected remember me so I don't have to next time. Didn't work requires you to login every time you open it. This makes security worse not better because you need easy password to remember and type instead of using pasted difficult password from a password manager. Please fix this security flaw! Navigation in the app is lousy and it feels like they just wrapped the web page in a junky app. Useless move along folks.more -
Jul 13, 2020 Double Icons. I moved to a new phone and didn't transfer settings from previous. But when I install I am still getting 2 icons for the app. LG V60 ThinQ 5G UW, Android 10.more -
Worse than before!
Oct 6, 2019 My main complaint with the previous version was the error message that kept popping up when I tried to add my card to Wallet. Now that feature is completely gone. If you try to click on any links it just takes you to the Hard Rock website. Searching for locations comes up with a blank page or takes you to the benefits page on the website. I agree with the other user that you might as well just use the website.more -
Aug 21, 2020 Unable to login to the app. Always tells me my details are incorrect but will let me login on their website fine. App useless.more
What’s Groovy
I tried to add my rewards card into my apple wallet, does not work. I get a message .. Passbook Error.. there was an error fetching your pass. please try again.
tried several times.. nothing
more
less
What’s Subpar
I am unable to log in on my samsung s10. It gives me an error user name / password dont match our records. I am able to log in on my desktop computer. My question is what good is the is the app if one is unable to use it!! As of june 27 the app still does not work I guess they gave up on the app
more
less
Filter Reviews
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Finally an update
The first update in over a year, the second in the last three years! 23 October 2019 Will give it the benefit of the doubt. -
Great app. I would prefer something better as rewards for us the strong lovers of Hard Rock Franchise.
No reviews available
-
Great app. I would prefer something better as rewards for us the strong lovers of Hard Rock Franchise.
-
Finally an update
The first update in over a year, the second in the last three years! 23 October 2019 Will give it the benefit of the doubt.
No reviews available
Filter Reviews
-
Apple Wallet not working
I've tried to add to Wallet but it just keeps saying error. -
I find it ridiculous that there's no way for me to verify my visits through this app with my receipt (in hand, ready to give my info as proof). I have to call customer service, take a picture of my receipt and email it back to them. That's a lot of unnecessary work. I hope you fix this soon otherwise I won't even bother to visit any of the Hard Rock establishments anymore. Thumbs down!
-
Terrible app just visit their website
The app doesn't let you paste into password so if you use a password manager you are out of luck. I typed my long complicated password in and selected remember me so I don't have to next time. Didn't work requires you to login every time you open it. This makes security worse not better because you need easy password to remember and type instead of using pasted difficult password from a password manager. Please fix this security flaw! Navigation in the app is lousy and it feels like they just wrapped the web page in a junky app. Useless move along folks. -
Double Icons. I moved to a new phone and didn't transfer settings from previous. But when I install I am still getting 2 icons for the app. LG V60 ThinQ 5G UW, Android 10.
-
Worse than before!
My main complaint with the previous version was the error message that kept popping up when I tried to add my card to Wallet. Now that feature is completely gone. If you try to click on any links it just takes you to the Hard Rock website. Searching for locations comes up with a blank page or takes you to the benefits page on the website. I agree with the other user that you might as well just use the website. -
Unable to login to the app. Always tells me my details are incorrect but will let me login on their website fine. App useless.
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VERY disappointing app
This app is terrible. I was happy to see an icon to add my Hard Rock Rewards card to Apple Wallet, but it doesn’t work. If you want to go to a particular area of the app, you need to re-enter your login credentials. It’s as if HRC never completed development of the app, published it to the App Store, and forgot about it. Really a very bad reflection on HRC. I expected much, much better. As an earlier reviewer said, you’re better off just using your browser and going to the HRC website than using what amounts to a half-a$$ed web interface. -
this app really needs an update. it doesn't remember me so I have to log in every time I go into the app. the birthday reward doesn't show on the app at the start of the month so you can't actually use it for your birthday. would be nice to get rewards a little more often. I have been into several hardrock restaurants that don't even make use of the skip the que voucher.
-
Crappy web app
This is just a crappy web app. While it mostly works, it's slow, and extremely dated looking. The three other biggest issues that plague this app are: no iPhone X resolution, add your card to Apple Wallet doesn't work, and it doesn't have full Face ID support so every time you login it will take you to your passwords but you have to scroll down to the one for this app. Pretty annoying. -
Keeps saying that my user and password dont match their records. However, they work on my computer and when I log in through email when I reset the password.. Has always worked fine and has only just started doing this in the last couple of weeks.
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Cannot add to Apple Wallet
When trying to add to Apple Wallet, it keeps popping up “Passbook Error: There was an error fetching your pass. Please try again later.” This does not fix itself by trying later. I can still manually bring up the pass in the app, so why can it not generate the Wallet pass? Please fix this issue.
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Apple Wallet not working
I've tried to add to Wallet but it just keeps saying error. -
this app really needs an update. it doesn't remember me so I have to log in every time I go into the app. the birthday reward doesn't show on the app at the start of the month so you can't actually use it for your birthday. would be nice to get rewards a little more often. I have been into several hardrock restaurants that don't even make use of the skip the que voucher.
-
Installs 2 app icons on the app list, can't delete one without deleting/uninstalling the app entirely. The app homepage is useful but after that, it just loads the website versions within the app. It would be much better if they were native to the app.
-
I find it ridiculous that there's no way for me to verify my visits through this app with my receipt (in hand, ready to give my info as proof). I have to call customer service, take a picture of my receipt and email it back to them. That's a lot of unnecessary work. I hope you fix this soon otherwise I won't even bother to visit any of the Hard Rock establishments anymore. Thumbs down!
-
Terrible app just visit their website
The app doesn't let you paste into password so if you use a password manager you are out of luck. I typed my long complicated password in and selected remember me so I don't have to next time. Didn't work requires you to login every time you open it. This makes security worse not better because you need easy password to remember and type instead of using pasted difficult password from a password manager. Please fix this security flaw! Navigation in the app is lousy and it feels like they just wrapped the web page in a junky app. Useless move along folks. -
Double Icons. I moved to a new phone and didn't transfer settings from previous. But when I install I am still getting 2 icons for the app. LG V60 ThinQ 5G UW, Android 10.
-
Worse than before!
My main complaint with the previous version was the error message that kept popping up when I tried to add my card to Wallet. Now that feature is completely gone. If you try to click on any links it just takes you to the Hard Rock website. Searching for locations comes up with a blank page or takes you to the benefits page on the website. I agree with the other user that you might as well just use the website. -
Unable to login to the app. Always tells me my details are incorrect but will let me login on their website fine. App useless.
-
VERY disappointing app
This app is terrible. I was happy to see an icon to add my Hard Rock Rewards card to Apple Wallet, but it doesn’t work. If you want to go to a particular area of the app, you need to re-enter your login credentials. It’s as if HRC never completed development of the app, published it to the App Store, and forgot about it. Really a very bad reflection on HRC. I expected much, much better. As an earlier reviewer said, you’re better off just using your browser and going to the HRC website than using what amounts to a half-a$$ed web interface. -
Crappy web app
This is just a crappy web app. While it mostly works, it's slow, and extremely dated looking. The three other biggest issues that plague this app are: no iPhone X resolution, add your card to Apple Wallet doesn't work, and it doesn't have full Face ID support so every time you login it will take you to your passwords but you have to scroll down to the one for this app. Pretty annoying. -
Keeps saying that my user and password dont match their records. However, they work on my computer and when I log in through email when I reset the password.. Has always worked fine and has only just started doing this in the last couple of weeks.
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Pointless app
This app is pointless. Everything you click on just sends you to the Hard Rock webpage. Why bother making an app if I have to log into the website to see anything. Your developers need to remake this app and make it functional. I’m deleting it and using the website since that’s what the app makes me do anyway. -
Overall a very poorly designed app. One of the most annoying (and actually malignant) is that a reward gets redeemed by simply viewing it in the app. Please consider fixing this - after all a reward is only redeedmed if its serial number is input into the system by a waiter. Another thing is that the app NEVER remembers the user creds. Why the hell would someone even include "remember me" tick box if it doesn't work?
There are no editor reviews currently available. Please check again soon.
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Release Notes
2.0.6
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