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Google Chat

Google Chat

Google LLC

Collaborate seamlessly with Google Chat, part of Google Workspace

4.3 Ratings 77K+ Reviews 10M+ Downloads

Ratings & Reviews

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  • It isn’t that bad! Apr 17, 2021

    By I love random apps
    Ok, setting aside the lack of audio/video call features, I actually prefer Google chat over Google hangouts for several reasons. (1) there’s dark mode, (2) the interface is smooth, (3) you can react to messages with emojis, (4) I can actually see everyone’s profile pictures. Is it ripping off discord a bit? Yeah, but I don’t mind. The only downside for me is that you can’t switch between accounts easily, or see all your contacts (unless you have an open chat with them). But overall it works fine, and it feels much better than hangouts. Hangouts has been going downhill for a while (like mentioned earlier, I can barely see anyone’s profile pics + no dark mode). And the calls in hangouts never had good connectivity. I know this wasn’t a “me” problem because my friends also had similar issues. So overall, I definitely recommend Google Chat as a replacement for Hangouts, especially if you mostly text!
  • It’s fine, I guess? Sep 24, 2021

    By tamber14
    Admittedly, I’m aggravated about being pushed to switch from hangouts, and that’s going to affect my view of this app, but dear god why can’t I put group chats and DMs in the same tab? Switching back and forth is frustrating and confusing. It’s also hard to tell who’s said what, and implementing literally any system for that would make a huge difference. On a less important note, I’d like to be able to assign a photo to a group chat so the icon isn’t just a letter (if there is a way to do this, I couldn’t find it, and I Looked). On the plus side, having the docs and sheets we’ve shared in a tab for group chats is really cool (I’d love to be able to see photos, too, as well as have this option for DMs), it infinitely easier to search than hangouts was, and there is dark mode integration. Overall, it’s fine, I guess? It feels very similar to Microsoft Teams, which is to say not ideal for a casual messaging app but probably a good option for work.
  • Desktop? Great! Mobile? Not so great Jun 22, 2021

    By Im just here lol
    Hey, this is someone who has used Hangouts VERY often. When I heard things were moving to Chat, I didn’t mind. On desktop, it was great. I really liked the reactions and the upgrade on statuses, that was cool. But on mobile? Sheeesh, not so good. There’s this weird glitch where I can’t send videos, even when they’re relatively short, and I can’t hardly send photos either! You can’t send multiples at once like you did on HG, and there’s no way to monitor if they’re sending or not. You hit send and you’re just shown the chat- you don’t see the picture sending or anything and its kind of annoying. Also, there seems to be a lag in statuses. Me and my friend had both set ourselves as active (both using chat) yet to each other, we showed as away. Yet my other friend (me using chat, him using hangouts) appeared as active. 🤨 If you’re going to do a transfer from HG to Chat, could you have at least ACTUALLY made Chat better?
  • It’s great but... May 2, 2021

    By Adakai C. Kelley
    I have been using Google Hangouts for years now to communicate with my friends who don’t have phones to talk with. I love the new interface they have added for Google Chat. But I have a few issues with the app. (1) In group chats or rooms you can’t see if anybody has seen your message or not. This isn’t something that would be a life changer but it would be nice to have. (2)One of the features that Hangouts offered was the icon features. In Hangouts, if your friend were to be on your chat with them, their icon would be visible. If they went off of the chat their icon would fade a slight bit. I would also like this feature just because it helps me tell of their actually online. (3) When somebody goes offline from Hangouts it takes 15 minutes for Chat to get the I formation that they went offline. This is a big thing that needs to be worked on.
  • Disappointing transition from Hangouts Aug 1, 2021

    By ZaZeesMamee
    I know my personal 2 cents won’t matter much to Google, and will honestly seem silly to most; but… Where are the stickers??! That one bit of personalization made Hangouts so comfortable and warm for emotional expression in personal conversations. Yes, of course there are universal emojis and Apple memojis… but the stickers (especially the bunny and cat) are just perfect and ADORABLE. Why would you take those away? It seems like it would be such a simple feature to carry over. For this reason alone, I will hang on to Hangouts until its dying breath. Conversations just aren’t the same without them. For what it’s worth the discussion UI itself isn’t all that personable, either. Chat was definitely intended for a more business, streamlined discussion. Hangouts’ casual comfiness of the alternating bubbles per sender/recipient will certainly be missed.
  • Jan 15, 2022

    By Luke Lacy
    I can easily use this app from phone and my school chomebook since I'm alrighty checking my inbox alot and get to talk with friends while doing so... I would give it 5 stars, but I think we need more options on updating our status, like posting a story or a photo on there.
  • Jan 21, 2022

    By Norma Mccoy
    I tried Google chat. I have it downloaded but sometimes it won't work so I have to use hangouts. Dint get rid of hangouts, if Google chat wint work I have to have some way to message people
  • Works for the Most Part, Missing Key Features Aug 19, 2021

    By Courtney_Hoagland
    I used hangouts a lot prior to switching to this new version. For the most part, I’m getting the same functionality I did with Hangouts. I do like the addition of being able to link with Google Suite content better. However, because the primary purpose of my use of this app is to schedule meetings, I really miss read receipts. There is no way to tell who is caught up in a group conversation anymore. This was a super helpful feature in Hangouts (when it was accurate) and I miss it a ton. If anyone else is in the same boat, we should send feedback through their system to see if the developers will add it back in.
  • Just Make One App That Does ALL Aug 20, 2020

    By Jyli1981
    Can google take some design clue from China’ Wechat? One app catch it All! Just combine Google Chat, Google Hangout, Google Meet and Google Duo into one App. One app that can Chat, audio calls, video 1:1, video group! It is confusing to try to explain to my mom why need so many different apps for similar tasks. At China, even a 70-years old know to use Wechat! It’s just one App they ever need to remember! WeChat is also Paypal, Instagram and Facebook in China. So powerful. It does pretty much everything. We can argue that is monopoly, however we can not deny it’s convenience and usability. Why can’t Google make a super app for everything!!! I understand Google intent Google Meet as a professional app with Monthly Fee. However, it would be so easy to design a mega communication App that is free for most users for simple 1:1 call and small group video call. Once a user tries to launch a call with large number of ppl, this app could prompt a message for app upgrade with monthly subscription or pay-per-use to allow large group video conference.
  • Chat is a cool idea but has many downfalls Sep 6, 2021

    By equestriankat
    Some of the biggest things I don’t like about chat is that the rooms and chats are separated making it really hard to switch back and forth, and I don’t like the wording and text being on one side Constantly confusing me on who is texting. Also to video call you have to use google meet unlike the regular built in video call option on hangouts because no one actually knows if you are getting a call because it is a meeting link and not a call. Otherwise it isn’t the worst but those thing make me not want to use it. If any of this could be changed in the future I would really enjoy chat.
  • It isn’t that bad! Apr 17, 2021

    By I love random apps
    Ok, setting aside the lack of audio/video call features, I actually prefer Google chat over Google hangouts for several reasons. (1) there’s dark mode, (2) the interface is smooth, (3) you can react to messages with emojis, (4) I can actually see everyone’s profile pictures. Is it ripping off discord a bit? Yeah, but I don’t mind. The only downside for me is that you can’t switch between accounts easily, or see all your contacts (unless you have an open chat with them). But overall it works fine, and it feels much better than hangouts. Hangouts has been going downhill for a while (like mentioned earlier, I can barely see anyone’s profile pics + no dark mode). And the calls in hangouts never had good connectivity. I know this wasn’t a “me” problem because my friends also had similar issues. So overall, I definitely recommend Google Chat as a replacement for Hangouts, especially if you mostly text!
  • It’s fine, I guess? Sep 24, 2021

    By tamber14
    Admittedly, I’m aggravated about being pushed to switch from hangouts, and that’s going to affect my view of this app, but dear god why can’t I put group chats and DMs in the same tab? Switching back and forth is frustrating and confusing. It’s also hard to tell who’s said what, and implementing literally any system for that would make a huge difference. On a less important note, I’d like to be able to assign a photo to a group chat so the icon isn’t just a letter (if there is a way to do this, I couldn’t find it, and I Looked). On the plus side, having the docs and sheets we’ve shared in a tab for group chats is really cool (I’d love to be able to see photos, too, as well as have this option for DMs), it infinitely easier to search than hangouts was, and there is dark mode integration. Overall, it’s fine, I guess? It feels very similar to Microsoft Teams, which is to say not ideal for a casual messaging app but probably a good option for work.
  • Desktop? Great! Mobile? Not so great Jun 22, 2021

    By Im just here lol
    Hey, this is someone who has used Hangouts VERY often. When I heard things were moving to Chat, I didn’t mind. On desktop, it was great. I really liked the reactions and the upgrade on statuses, that was cool. But on mobile? Sheeesh, not so good. There’s this weird glitch where I can’t send videos, even when they’re relatively short, and I can’t hardly send photos either! You can’t send multiples at once like you did on HG, and there’s no way to monitor if they’re sending or not. You hit send and you’re just shown the chat- you don’t see the picture sending or anything and its kind of annoying. Also, there seems to be a lag in statuses. Me and my friend had both set ourselves as active (both using chat) yet to each other, we showed as away. Yet my other friend (me using chat, him using hangouts) appeared as active. 🤨 If you’re going to do a transfer from HG to Chat, could you have at least ACTUALLY made Chat better?
  • It’s great but... May 2, 2021

    By Adakai C. Kelley
    I have been using Google Hangouts for years now to communicate with my friends who don’t have phones to talk with. I love the new interface they have added for Google Chat. But I have a few issues with the app. (1) In group chats or rooms you can’t see if anybody has seen your message or not. This isn’t something that would be a life changer but it would be nice to have. (2)One of the features that Hangouts offered was the icon features. In Hangouts, if your friend were to be on your chat with them, their icon would be visible. If they went off of the chat their icon would fade a slight bit. I would also like this feature just because it helps me tell of their actually online. (3) When somebody goes offline from Hangouts it takes 15 minutes for Chat to get the I formation that they went offline. This is a big thing that needs to be worked on.
  • Disappointing transition from Hangouts Aug 1, 2021

    By ZaZeesMamee
    I know my personal 2 cents won’t matter much to Google, and will honestly seem silly to most; but… Where are the stickers??! That one bit of personalization made Hangouts so comfortable and warm for emotional expression in personal conversations. Yes, of course there are universal emojis and Apple memojis… but the stickers (especially the bunny and cat) are just perfect and ADORABLE. Why would you take those away? It seems like it would be such a simple feature to carry over. For this reason alone, I will hang on to Hangouts until its dying breath. Conversations just aren’t the same without them. For what it’s worth the discussion UI itself isn’t all that personable, either. Chat was definitely intended for a more business, streamlined discussion. Hangouts’ casual comfiness of the alternating bubbles per sender/recipient will certainly be missed.
  • Jan 15, 2022

    By Luke Lacy
    I can easily use this app from phone and my school chomebook since I'm alrighty checking my inbox alot and get to talk with friends while doing so... I would give it 5 stars, but I think we need more options on updating our status, like posting a story or a photo on there.
  • Jan 21, 2022

    By Norma Mccoy
    I tried Google chat. I have it downloaded but sometimes it won't work so I have to use hangouts. Dint get rid of hangouts, if Google chat wint work I have to have some way to message people
  • Works for the Most Part, Missing Key Features Aug 19, 2021

    By Courtney_Hoagland
    I used hangouts a lot prior to switching to this new version. For the most part, I’m getting the same functionality I did with Hangouts. I do like the addition of being able to link with Google Suite content better. However, because the primary purpose of my use of this app is to schedule meetings, I really miss read receipts. There is no way to tell who is caught up in a group conversation anymore. This was a super helpful feature in Hangouts (when it was accurate) and I miss it a ton. If anyone else is in the same boat, we should send feedback through their system to see if the developers will add it back in.
  • Just Make One App That Does ALL Aug 20, 2020

    By Jyli1981
    Can google take some design clue from China’ Wechat? One app catch it All! Just combine Google Chat, Google Hangout, Google Meet and Google Duo into one App. One app that can Chat, audio calls, video 1:1, video group! It is confusing to try to explain to my mom why need so many different apps for similar tasks. At China, even a 70-years old know to use Wechat! It’s just one App they ever need to remember! WeChat is also Paypal, Instagram and Facebook in China. So powerful. It does pretty much everything. We can argue that is monopoly, however we can not deny it’s convenience and usability. Why can’t Google make a super app for everything!!! I understand Google intent Google Meet as a professional app with Monthly Fee. However, it would be so easy to design a mega communication App that is free for most users for simple 1:1 call and small group video call. Once a user tries to launch a call with large number of ppl, this app could prompt a message for app upgrade with monthly subscription or pay-per-use to allow large group video conference.
  • Chat is a cool idea but has many downfalls Sep 6, 2021

    By equestriankat
    Some of the biggest things I don’t like about chat is that the rooms and chats are separated making it really hard to switch back and forth, and I don’t like the wording and text being on one side Constantly confusing me on who is texting. Also to video call you have to use google meet unlike the regular built in video call option on hangouts because no one actually knows if you are getting a call because it is a meeting link and not a call. Otherwise it isn’t the worst but those thing make me not want to use it. If any of this could be changed in the future I would really enjoy chat.
  • Jan 11, 2022

    By Burak Bağdatlı
    This is a perfect example of terrible design. The side menu has literally no reason to exist. Tap the overflow menu on the top right and a menu shows up from the bottom because that makes sense. It's a communication app that cannot call people (audio or video). I really dislike WhatsApp but this is really not an alternative. It's like a high-school student kind of effort by a massive corporation that designs the OS running on the phone. It's incredibly frustrating.
  • Disappointing after Hangouts May 6, 2021

    By Hams1980
    Google Chat added the ability to have rooms where specific topic threads can be created. That’s really nice and a feature we were hoping for coming from Hangouts. Unfortunately, that’s about where the improvements end. Google Chat is at its best on the mobile app, but if you’re using it regularly, across mobile and in the desktop chrome extension, you’ll quickly see the questionable choices made by the developers. I used Hangouts and now use Chat in a professional environment, for more casual short form comms, and it’s clear after 6 weeks of heavy use that Chat wasn’t designed for anything more than light usage. It’s completely unwieldy with more than 20 active conversations. The alphabetical sorting of conversations means hunting down the person you were just talking to. The conversations are spaced relatively far apart and take up way too much screen real estate. The color scheme is blindingly bright. Et cetera. If you’re only using the phone app and only for chatting with a limited number of friends socially, which is clearly the use case they have decided to laser focus on, you’ll be fine with it. If you’re on the mobile app only, ok. If you’re hoping to do more with it, you should look elsewhere for a more thoughtfully designed, and scalable, communication method.
  • Jan 13, 2022

    By Mike Killion
    This app needs a lot of work. You can't mark a message as read from the notification and you can't select more than one photo when sharing. Contacts in Chat are not connected to the Contact record in the Contacts app. Not doing so means that the Do Not Disturb settings don't work i.e. DND has exceptions for starred contacts. Lastly, videos that are sent can't be downloaded. I'll add an extra star for fixing any one of these.
  • The least user friendly invention since the square wheel Jun 26, 2021

    By Ilovedragons105
    1. It separates one-on-one conversations and group chat rooms into two different sections, so you’re constantly switching back and forth to check on everything. 2. All wording is on one side of the screen, unlike a normal texting chat design (like discord) — while some might be used to this it can get seriously confusing, and there’s no way to personalize it to make it easier to read. Not only that, all wording is formatted in rows, not in text bubbles. This can make comments and messages blur together and get confusing if you aren’t used to that kind of messaging. In summary, hangouts is far more manageable and user friendly, and personally I think that chats should have merged with hangouts so that we could get the best of both worlds, instead if all of us being shoved into this circus of a site. Honestly, the only good thing I could find about chats that was nice was the dark mode (something google hangouts doesn’t have.) This is a big switch for a lot of hangouts users, and I wish that they would make it more manageable so that we could personalize it better. I’m sure in time I’ll get used to it, but I do think that this transition could have panned out better.
  • Jan 13, 2022

    By Bryan Peck
    This has probably been the worst migration between products that I've ever experienced. I've used hangouts for 8-10 years seamlessly. I've never had an issue with all of my family members from any country or location I've been in. Since transitioning to chat, I've had compatibility issues with video calls, pictures, and video messages. The app is lower to load on almost all features as well. Just disappointed, I've been such a proponent of Hangouts and am super let down by chat.
  • Jan 14, 2022

    By Erik
    I used to use hangouts with a group of friends. It was easy to share videos, pictures and chat and was a great alt to FB messanger. Honestly this so "Chats" platform is horrible and buggy. Can't attached photos taken in the app. Can't watch videos people post. Can't post videos, Can't easily group call or video call.... It's honestly so trashy i would rather get spied on by facebook then use this trash app.
  • Jan 13, 2022

    By Charles Bartley
    Can someone please just change this app to what hangouts was in 2015? 2015 hangouts was the defacto messaging experience on Android...it could sms, web text, video call, audio call, group text, read/write notification, send multiple attachments at once, etc...I don't understand why we have a less useful app now 7 years later...
  • Jan 22, 2022

    By Bianca Gonzalez
    The major difference between Google Chat and hangouts is that Hangouts allowed you to make calls. Google chat doesn't. I never wanted Google Chat. I was happy with Hangouts but now Hangouts is no longer available so I'm stuck with this.
  • Jan 13, 2022

    By Henry Yan
    I downloaded this because I cant call my friends through hangouts anymore. However, there's no phone icon to call the other person. I've used this for years, so I want to give Google a chance. The alternative seems to be the Facebook Messenger app.
  • Hangouts was better Jul 16, 2020

    By GMSheep626
    Hello there, let me start this by first saying that I haven’t used gchat all that much so maybe I’m not quite used to all it’s features yet but I think no matter what my point will stand: hangouts was better. I can’t frankly think of a reason why google would take something that had been used for so long and was very effective and completely change it, especially now when people are relying on online chatting platforms even more. I have used hangouts for 6 years and have never had any complaint with them, my school used it profusely for contact between teachers and students (as well as between students for group projects and clubs). Relating to this, a club I am a part of that heavily relied on hangouts as a way to communicate meeting times and important information is now struggling to figure out how to use gchat the same way - again, we haven’t used gchat that much so maybe we’re missing an important feature, but if it was truly that important it should have been more obvious to know.

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  • It isn’t that bad! Apr 17, 2021

    By I love random apps
    Ok, setting aside the lack of audio/video call features, I actually prefer Google chat over Google hangouts for several reasons. (1) there’s dark mode, (2) the interface is smooth, (3) you can react to messages with emojis, (4) I can actually see everyone’s profile pictures. Is it ripping off discord a bit? Yeah, but I don’t mind. The only downside for me is that you can’t switch between accounts easily, or see all your contacts (unless you have an open chat with them). But overall it works fine, and it feels much better than hangouts. Hangouts has been going downhill for a while (like mentioned earlier, I can barely see anyone’s profile pics + no dark mode). And the calls in hangouts never had good connectivity. I know this wasn’t a “me” problem because my friends also had similar issues. So overall, I definitely recommend Google Chat as a replacement for Hangouts, especially if you mostly text!
  • It’s great but... May 2, 2021

    By Adakai C. Kelley
    I have been using Google Hangouts for years now to communicate with my friends who don’t have phones to talk with. I love the new interface they have added for Google Chat. But I have a few issues with the app. (1) In group chats or rooms you can’t see if anybody has seen your message or not. This isn’t something that would be a life changer but it would be nice to have. (2)One of the features that Hangouts offered was the icon features. In Hangouts, if your friend were to be on your chat with them, their icon would be visible. If they went off of the chat their icon would fade a slight bit. I would also like this feature just because it helps me tell of their actually online. (3) When somebody goes offline from Hangouts it takes 15 minutes for Chat to get the I formation that they went offline. This is a big thing that needs to be worked on.
  • Jan 15, 2022

    By Luke Lacy
    I can easily use this app from phone and my school chomebook since I'm alrighty checking my inbox alot and get to talk with friends while doing so... I would give it 5 stars, but I think we need more options on updating our status, like posting a story or a photo on there.
  • It’s fine, I guess? Sep 24, 2021

    By tamber14
    Admittedly, I’m aggravated about being pushed to switch from hangouts, and that’s going to affect my view of this app, but dear god why can’t I put group chats and DMs in the same tab? Switching back and forth is frustrating and confusing. It’s also hard to tell who’s said what, and implementing literally any system for that would make a huge difference. On a less important note, I’d like to be able to assign a photo to a group chat so the icon isn’t just a letter (if there is a way to do this, I couldn’t find it, and I Looked). On the plus side, having the docs and sheets we’ve shared in a tab for group chats is really cool (I’d love to be able to see photos, too, as well as have this option for DMs), it infinitely easier to search than hangouts was, and there is dark mode integration. Overall, it’s fine, I guess? It feels very similar to Microsoft Teams, which is to say not ideal for a casual messaging app but probably a good option for work.
  • Desktop? Great! Mobile? Not so great Jun 22, 2021

    By Im just here lol
    Hey, this is someone who has used Hangouts VERY often. When I heard things were moving to Chat, I didn’t mind. On desktop, it was great. I really liked the reactions and the upgrade on statuses, that was cool. But on mobile? Sheeesh, not so good. There’s this weird glitch where I can’t send videos, even when they’re relatively short, and I can’t hardly send photos either! You can’t send multiples at once like you did on HG, and there’s no way to monitor if they’re sending or not. You hit send and you’re just shown the chat- you don’t see the picture sending or anything and its kind of annoying. Also, there seems to be a lag in statuses. Me and my friend had both set ourselves as active (both using chat) yet to each other, we showed as away. Yet my other friend (me using chat, him using hangouts) appeared as active. 🤨 If you’re going to do a transfer from HG to Chat, could you have at least ACTUALLY made Chat better?
  • Disappointing transition from Hangouts Aug 1, 2021

    By ZaZeesMamee
    I know my personal 2 cents won’t matter much to Google, and will honestly seem silly to most; but… Where are the stickers??! That one bit of personalization made Hangouts so comfortable and warm for emotional expression in personal conversations. Yes, of course there are universal emojis and Apple memojis… but the stickers (especially the bunny and cat) are just perfect and ADORABLE. Why would you take those away? It seems like it would be such a simple feature to carry over. For this reason alone, I will hang on to Hangouts until its dying breath. Conversations just aren’t the same without them. For what it’s worth the discussion UI itself isn’t all that personable, either. Chat was definitely intended for a more business, streamlined discussion. Hangouts’ casual comfiness of the alternating bubbles per sender/recipient will certainly be missed.
  • Jan 21, 2022

    By Norma Mccoy
    I tried Google chat. I have it downloaded but sometimes it won't work so I have to use hangouts. Dint get rid of hangouts, if Google chat wint work I have to have some way to message people
  • Works for the Most Part, Missing Key Features Aug 19, 2021

    By Courtney_Hoagland
    I used hangouts a lot prior to switching to this new version. For the most part, I’m getting the same functionality I did with Hangouts. I do like the addition of being able to link with Google Suite content better. However, because the primary purpose of my use of this app is to schedule meetings, I really miss read receipts. There is no way to tell who is caught up in a group conversation anymore. This was a super helpful feature in Hangouts (when it was accurate) and I miss it a ton. If anyone else is in the same boat, we should send feedback through their system to see if the developers will add it back in.
  • Just Make One App That Does ALL Aug 20, 2020

    By Jyli1981
    Can google take some design clue from China’ Wechat? One app catch it All! Just combine Google Chat, Google Hangout, Google Meet and Google Duo into one App. One app that can Chat, audio calls, video 1:1, video group! It is confusing to try to explain to my mom why need so many different apps for similar tasks. At China, even a 70-years old know to use Wechat! It’s just one App they ever need to remember! WeChat is also Paypal, Instagram and Facebook in China. So powerful. It does pretty much everything. We can argue that is monopoly, however we can not deny it’s convenience and usability. Why can’t Google make a super app for everything!!! I understand Google intent Google Meet as a professional app with Monthly Fee. However, it would be so easy to design a mega communication App that is free for most users for simple 1:1 call and small group video call. Once a user tries to launch a call with large number of ppl, this app could prompt a message for app upgrade with monthly subscription or pay-per-use to allow large group video conference.
  • Chat is a cool idea but has many downfalls Sep 6, 2021

    By equestriankat
    Some of the biggest things I don’t like about chat is that the rooms and chats are separated making it really hard to switch back and forth, and I don’t like the wording and text being on one side Constantly confusing me on who is texting. Also to video call you have to use google meet unlike the regular built in video call option on hangouts because no one actually knows if you are getting a call because it is a meeting link and not a call. Otherwise it isn’t the worst but those thing make me not want to use it. If any of this could be changed in the future I would really enjoy chat.
  • Disappointing after Hangouts May 6, 2021

    By Hams1980
    Google Chat added the ability to have rooms where specific topic threads can be created. That’s really nice and a feature we were hoping for coming from Hangouts. Unfortunately, that’s about where the improvements end. Google Chat is at its best on the mobile app, but if you’re using it regularly, across mobile and in the desktop chrome extension, you’ll quickly see the questionable choices made by the developers. I used Hangouts and now use Chat in a professional environment, for more casual short form comms, and it’s clear after 6 weeks of heavy use that Chat wasn’t designed for anything more than light usage. It’s completely unwieldy with more than 20 active conversations. The alphabetical sorting of conversations means hunting down the person you were just talking to. The conversations are spaced relatively far apart and take up way too much screen real estate. The color scheme is blindingly bright. Et cetera. If you’re only using the phone app and only for chatting with a limited number of friends socially, which is clearly the use case they have decided to laser focus on, you’ll be fine with it. If you’re on the mobile app only, ok. If you’re hoping to do more with it, you should look elsewhere for a more thoughtfully designed, and scalable, communication method.
  • Jan 13, 2022

    By Mike Killion
    This app needs a lot of work. You can't mark a message as read from the notification and you can't select more than one photo when sharing. Contacts in Chat are not connected to the Contact record in the Contacts app. Not doing so means that the Do Not Disturb settings don't work i.e. DND has exceptions for starred contacts. Lastly, videos that are sent can't be downloaded. I'll add an extra star for fixing any one of these.
  • The least user friendly invention since the square wheel Jun 26, 2021

    By Ilovedragons105
    1. It separates one-on-one conversations and group chat rooms into two different sections, so you’re constantly switching back and forth to check on everything. 2. All wording is on one side of the screen, unlike a normal texting chat design (like discord) — while some might be used to this it can get seriously confusing, and there’s no way to personalize it to make it easier to read. Not only that, all wording is formatted in rows, not in text bubbles. This can make comments and messages blur together and get confusing if you aren’t used to that kind of messaging. In summary, hangouts is far more manageable and user friendly, and personally I think that chats should have merged with hangouts so that we could get the best of both worlds, instead if all of us being shoved into this circus of a site. Honestly, the only good thing I could find about chats that was nice was the dark mode (something google hangouts doesn’t have.) This is a big switch for a lot of hangouts users, and I wish that they would make it more manageable so that we could personalize it better. I’m sure in time I’ll get used to it, but I do think that this transition could have panned out better.
  • Jan 22, 2022

    By Bianca Gonzalez
    The major difference between Google Chat and hangouts is that Hangouts allowed you to make calls. Google chat doesn't. I never wanted Google Chat. I was happy with Hangouts but now Hangouts is no longer available so I'm stuck with this.
  • A Google straight jacket Jul 19, 2021

    By Coco3102
    Once again, I’m waiting a ridiculous amount of time for a friend’s video to upload in Google Chat so I can watch it. I’m so tired of this nonsensical app that I have to say something. Here are all the problems I’ve encountered: - Can’t share files unless they’re in Google Drive (Google trying to limit you to using their products) - Videos are uploaded when you share them, which means it takes FOREVER. Hangouts shared videos right away, so I know they don’t have to do it like this. - Why on earth does it keep a copy of every link or image I send in the chat text box? Why would I want that when it’s right there as the last thing I sent? I hate having to delete it just to continue the conversation. - Separation of individuals and “rooms” confused everyone in my family (we use this as our primary communication). I’m used to it, but toggling back and forth to figure out where the new message is is still a nuisance. - WTAF the computer app isn’t a standalone app! You have to have Gmail open in Chrome to be able to use it even though you have to install it separately. Again, Google trying to keep you tethered to their products. There’s really almost nothing that’s an improvement here. Yes, you can react with emojis, and my mom no longer accidentally calls me when she leaves the chat open on her phone. But the rest of it is so annoying.
  • Not as good as Hangout for chatting with friends Aug 9, 2021

    By Chalain
    I switched from Google Hangouts to Google Chat for about a week, and now have switched back. Chat separates group from individual convos in different tabs. I only chat with a small group for friends and it was nice to have everything in the side bar with my most recent convo at the top and open. In chat every time I open it I have to do 2-3 extra steps to get to my group chat which is what I use most. It’s annoying and I don’t like it. Also uploading pics and videos is easier and more intuitive in Hangouts than Chat. For me Hangouts is a great app for chatting with friends individually and in small groups. Google Chat seems more tuned to business use. Don’t try to make it an all in one chat app, it will only be bad at many things instead of good at a few. *I have deleted this app and will be using Hangouts until forced to switch.
  • Jan 23, 2022

    By chris d
    This looks confusing compared to google duo. And who thought it was a good idea to prepopulate with old conversations? Was a shock seeing one from a deceased Aunt from 2015.
  • Jan 24, 2022

    By Diana Jaramillo
    This app made an update which decreased it's ease of use. We no longer use it as frequently. Sharing images has become a messy chore on this app.
  • An App the Borg Would Love Aug 22, 2021

    By The Seanachai
    Wow, you know Google 'Chat' is a particularly characterless and sterile environment, with no customizable elements at all, that I can see. Doesn’t even have 'your' text on one side and 'mine' on the other, just one long column of text scrolling down the left side. Clearly an app that wants you to think "I am a soulless tool designed for team collaboration. Individuality is not productive. Design elements do not benefit the Collective. Colors distract from the Process. Expression must be solely in the Service of the Hive. Return to your Work." This is not an app designed for chatting with friends and family. Those things have no value. They do not serve the Collective. Your personal data has been collected, and will be reported to Google Authorities with the content of this negative review. Your existence on the Internet will be terminated.
  • Nov 15, 2021

    By Kim C
    I just want my phone to make a noise when I get a message. It'd be nice if it could make a different noise for each person, but I understand if that is too much. Hangouts was so reliable for so long, I would consistently know I was messaged. Now I sometimes don't notice for half a day. A big weakness. I've read all the support documentation and looked at every setting, nothing will make it ping. In general, it takes longer to load than hangouts and doesn't work as well as hangouts. I only use it to chat with two people and hangouts had the option to a make a widget that would go to the chat for a specific contact, which I sorely miss, as every time I boot the app, I have to wait through a load, then click the contact, then wait for it to load. Where before I'd click the contact on my home screen and be into the convo right away. It feels like the designers making chat didn't consider human centric design half as well as hangouts
  • Jan 11, 2022

    By Burak Bağdatlı
    This is a perfect example of terrible design. The side menu has literally no reason to exist. Tap the overflow menu on the top right and a menu shows up from the bottom because that makes sense. It's a communication app that cannot call people (audio or video). I really dislike WhatsApp but this is really not an alternative. It's like a high-school student kind of effort by a massive corporation that designs the OS running on the phone. It's incredibly frustrating.
  • Jan 13, 2022

    By Bryan Peck
    This has probably been the worst migration between products that I've ever experienced. I've used hangouts for 8-10 years seamlessly. I've never had an issue with all of my family members from any country or location I've been in. Since transitioning to chat, I've had compatibility issues with video calls, pictures, and video messages. The app is lower to load on almost all features as well. Just disappointed, I've been such a proponent of Hangouts and am super let down by chat.
  • Jan 14, 2022

    By Erik
    I used to use hangouts with a group of friends. It was easy to share videos, pictures and chat and was a great alt to FB messanger. Honestly this so "Chats" platform is horrible and buggy. Can't attached photos taken in the app. Can't watch videos people post. Can't post videos, Can't easily group call or video call.... It's honestly so trashy i would rather get spied on by facebook then use this trash app.
  • Jan 13, 2022

    By Charles Bartley
    Can someone please just change this app to what hangouts was in 2015? 2015 hangouts was the defacto messaging experience on Android...it could sms, web text, video call, audio call, group text, read/write notification, send multiple attachments at once, etc...I don't understand why we have a less useful app now 7 years later...
  • Jan 13, 2022

    By Henry Yan
    I downloaded this because I cant call my friends through hangouts anymore. However, there's no phone icon to call the other person. I've used this for years, so I want to give Google a chance. The alternative seems to be the Facebook Messenger app.
  • Hangouts was better Jul 16, 2020

    By GMSheep626
    Hello there, let me start this by first saying that I haven’t used gchat all that much so maybe I’m not quite used to all it’s features yet but I think no matter what my point will stand: hangouts was better. I can’t frankly think of a reason why google would take something that had been used for so long and was very effective and completely change it, especially now when people are relying on online chatting platforms even more. I have used hangouts for 6 years and have never had any complaint with them, my school used it profusely for contact between teachers and students (as well as between students for group projects and clubs). Relating to this, a club I am a part of that heavily relied on hangouts as a way to communicate meeting times and important information is now struggling to figure out how to use gchat the same way - again, we haven’t used gchat that much so maybe we’re missing an important feature, but if it was truly that important it should have been more obvious to know.
  • Jan 13, 2022

    By Chris
    The features here remain bare bones. Why does my phone buzz if I'm chatting with someone on the computer? Why can't I send multiple pics at once. The video integration is awful.
  • Jan 12, 2022

    By Steve Hanulec
    Garbage! It's like hangouts but with none of the useful features and lots of unhelpful ai garbage. I don't need you to auto fill "OK!" What I need is to be able to directly video call someone from the app.
  • Jan 20, 2022

    By Susan C
    Google Chat does not work with Android Auto! My husband said he downloaded Hangouts again for this reason. I'd rather that Android Auto be supported since Hangouts is supposed to be retired.
  • Yet another minimal viable Google Messaging app Nov 30, 2021

    By Rob in phx
    Here we are on Google’s umpteenth chat app and seemingly it’s no better than any that came before, indeed worse in many areas. In nearly 2022, you would think Google would have prioritized basic media features that other apps have had for years. Want to see all the images, movies, links shared between you and someone else like in iMessage or Facebook Messenger or Telegram or any other mature app? Not here. Allegedly there’s GIF support via Tenor. I’d sure like to see a button to use that on my iPhone with the latest version of the app, but it’s not there. “Begins rolling out September 15”… sure. It’s basically December and it’s still not here. When someone sends me an image via Google Chat and I want to copy the image, to paste it somewhere else (say, iMessage), Google makes it impossible and frustrating. Zero care, zero thought, glacial development, five steps backward one step forward. New name, same old tricks: minimal viable product that doesn’t stack up well to any competitor. Does anyone have confidence that Google will turn this into a blockbuster app in the next year? The biggest question I have is why am I still using this garbage? Sure, I enjoy that it’s built into Gmail? I think that’s about the only thing positive I can say about it. Congratulations Google, you’ve successfully screwed up messaging yet again.

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