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Handy - Book home services

Handy - Book home services

Handy Technologies, Inc.

Handy is the easiest way to book trusted home cleaners and handymen.

3.9 Ratings 28K+ Reviews 500K+ Downloads

Ratings & Reviews

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  • img Community
    If you need help keeping your home clean and tidy, Handy can help you find a housekeeper who can help you with everything from just vacuuming to cleaning your entire home. Even if you just have 2 or 3 tasks that you need help with, you can find someone reliable who is able to help you when you need it.
    img by Naoki
    2 years ago
  • img Community
    If you are doing home improvements on your own, sometimes it can be difficult to get everything done. You do not need to spend 2 hours doing projects when you can hire someone from Handy to help you out. You can get assistance with tasks around your house and get advice from people who know more about making home improvements.
    img by Antonio
    2 years ago
  • img Community
    As much as I want to DIY simple plumbing issues at home, sometimes time just wouldn't permit it. What with the busy schedule and all. At times like this, my go-to solution is to book professionals from Handy. They have excellent customer service, which is open 24/7.
    img by Karine
    1 year ago
  • img Community
    Sometimes you want to do it yourself, but you would rather have it done now instead of 6 months from now. That's when you want to download this app. It makes it very easy to find the right person to do the renovations for you. It's very easy to use and I recommend it!
    img by Dawn
    7 months ago
  • img Community
    We need to have our porch fixed - it's been bad for at least 4 years now. But I downloaded this app, and though we haven't found the perfect person yet, I am really impressed with how easy it is to use.
    img by Stefan
    3 months ago
  • img Community
    Sometimes DIY projects get a little bit out of your range. Find woodworking pros within 20 minutes of your home that you can get out a discount. If putting the wooden paneling up in your home turns into more than DIY, your phone can help you get the job done.
    img by Stefan
    1 month ago
  • I like Handy for cleaning services but... Mar 1, 2019

    By Chloe R.
    Handy is great for cleaning services as I’ve found a great cleaner who does a thorough job cleaning my place. The only thing I don’t like about Handy is that if the cleaner (or provider) does not do a good job and you rate them less than 5 stars, the provider doesn’t get paid their full amount. I’d never want to interfere with someone’s pay so before I found my cleaning professional that I have now, there was a gentleman who did not do a good job cleaning my house. He threatened me to give him a 5 star rating or else they would dock his pay. Since this person was in my home, I didn’t want any issues with that. I think that Handy should either let the professional choose their rate or have a flat rate for services as the experience I had with the prior cleaner was awkward and uncomfortable for me. I also didn’t like the 3 month contract they kept me in either. If you cancel before your contract ends, you have to pay a $99 cancellation fee which to me is ridiculous. Besides those two things, I like Handy for cleaning services now that I’ve found my go-to professional.
  • May 27, 2021

    By Mr Nara
    Getting a Handy account setup via the app was not easy, especially when first installation job was scheduled through Walmart. The app now lists prices before the job is described in detail or a contractor is engaged?
  • May 30, 2021

    By Gerald Ryan
    Good app, relativly intuitive and mostly easy to navigate from screen to screen on my Android.
  • Jun 16, 2021

    By Dana Dunnell
    Allen came was on time. Successfully put my item together quickly. Was very clean, helpful, and professional..
  • I like Handy for cleaning services but... Mar 1, 2019

    By Chloe R.
    Handy is great for cleaning services as I’ve found a great cleaner who does a thorough job cleaning my place. The only thing I don’t like about Handy is that if the cleaner (or provider) does not do a good job and you rate them less than 5 stars, the provider doesn’t get paid their full amount. I’d never want to interfere with someone’s pay so before I found my cleaning professional that I have now, there was a gentleman who did not do a good job cleaning my house. He threatened me to give him a 5 star rating or else they would dock his pay. Since this person was in my home, I didn’t want any issues with that. I think that Handy should either let the professional choose their rate or have a flat rate for services as the experience I had with the prior cleaner was awkward and uncomfortable for me. I also didn’t like the 3 month contract they kept me in either. If you cancel before your contract ends, you have to pay a $99 cancellation fee which to me is ridiculous. Besides those two things, I like Handy for cleaning services now that I’ve found my go-to professional.
  • May 27, 2021

    By Mr Nara
    Getting a Handy account setup via the app was not easy, especially when first installation job was scheduled through Walmart. The app now lists prices before the job is described in detail or a contractor is engaged?
  • May 30, 2021

    By Gerald Ryan
    Good app, relativly intuitive and mostly easy to navigate from screen to screen on my Android.
  • Jun 16, 2021

    By Dana Dunnell
    Allen came was on time. Successfully put my item together quickly. Was very clean, helpful, and professional..
  • May 20, 2021

    By Raquel Gco
    I read so many bad reviews that I was so hesitant to book with Handy at first. Anyways I tried it and do not regret it! Great service! I gave 5 stars because: 1. It was easy to make a furniture assembly appointment. 2. It was easy to reschedule. 3. I could choose the handyman and read his "5 stars positive reviews" (wish the app also let me read 4 and under reviews) 4. I was able to comunicate with the handyman previous to the appointment 5. Lazaro was very knowledgeable and professional! 😊
  • Do not use this app Sep 16, 2020

    By 1Seniormaam
    I wish I could give zero stars. They sent a guy to do a job and when he arrived he looked around my house took pictures of the job and told me he could not complete the job because he needed more supplies. He stated if he went to the store to buy supplies it would use all of the time I paid for. I offered to purchase supplies but he said I would probably get the wrong thing. He scheduled an appointment with me to come back two days later and did not show at the appointed time. He texted me an hour later and said he had car trouble and apologized. He rescheduled for two days later. Again he did not show. I made a complaint on the app and asked for a refund since the work was not done. They refused to refund my money because he said he showed up and left after 20 minutes and they had to pay for his time. I sent another correspondence saying I was not satisfied with their response, then they said they would not refund my money because the additional appointments he made with me were not on their platform and he was an independent contractor. I asked to speak to someone over the phone (that do not have their number listed as they prefer to communicate via email). When I was contacted by phone I was told they would not refund my money because it was my fault that I did not have the supplies the guy needed and the subsequent appointments were not made on their platform. DO NOT USE THIS APP. They have allowed this guy to scam me and will not refund my money!
  • Jun 16, 2021

    By Ben Winkler
    Poor app functionality, even worse professional. Very tricky to navigate the app. It asks me to rate the professional, but the professional was a no show. I am unable to bypass this rating to get back to the app to contact support. Forced to use the website to reach out to support. Glad I only tried this service once. Never again.
  • Horrible way to do business Jun 13, 2020

    By FionaGrace88
    My first appointment was rescheduled due to a pro calling off... one hour before my Appointment. You’re charged $100 of you cancel but if they cancel they just throw u a $10 credit and barely an apology. My first pro was 30 min late and didn’t do half the things I had asked and listed. I couldn’t cancel bc I signed for 6 months and they charge $100 to cancel which is ridiculous. My most recent appointment was a joke. The pro said he showed up and that I never answered. No one rang my doorbell and when he did contact me it was 30 minutes after our scheduled time and I had to leave for work. After going back and forth with customer service for days they finally rescheduled my cleaning. Then they rescheduled AGAIN! Only one hour prior to my appointment. This experience has been nothing short of a headache and constant disappointment. I told them I was done with their cleaners bc it’s too unreliable and i would like to trade for one of their handy men to come fix something for me. They said no and they would only give me 50% of my money back. I am a general manager at a restaurant and I would never dream of treating paying customers like this. I’ve already spent a few hundred dollars and have nothing to show for it but two unsatisfactory cleanings and a ton of rescheduling in their end. To think I was going to have my family sign up! They would have been so upset with me getting locked into this horrible company.
  • Jun 7, 2021

    By Joy
    Last minute cancellations. I booked a cleaning for a family gathering. They cancelled an hour before they were too arrive (the day before the party). They rescheduled, and they cancelled again just hours before they were scheduled. Shame on me for not noticing there isn't a customer service number to call. Everything is email only. I didn't realize this was a contract for these services. They were good at hiding that little nugget of information. Total SCAM!!!!!
  • I wish I could give this app 0 Stars too! Dec 30, 2020

    By Tlow12
    I should have read the prior reviews. DO NOT BOOK ANY SERVICES THROUGH THIS APP!! We booked a deep cleaning service. They quoted us around $200 for the job and we pre-paid. The cleaning company then came out to our home and said they had no idea how big the house was and charged us an additional $800 for the job. I clearly stated the size of the home in my request. Handy didn’t even bother to respond to our email regarding the issue. They don’t even have a customer service phone number to speak to a live person. The cleaning company did a good job but we certainly paid more than originally quoted. We have a second job already booked with Handy today to have 2 painting pros come out to complete an interior paint job. We clearly said the job was for 3000 square feet of work and Handy recommended two painters for 6 hours of work. We clearly stated that we needed a ladder 10ft or larger and we would be providing paint. We paid close to $1500 for this job. So far one painter has showed up and she said she doesn’t typically do painting and did not bring tape, tarps, or a ladder. There is absolutely no way one person with no paint supplies can complete this job. Of course I have received no response from Handy after repeated email attempts (because they again, don’t have a live person to speak with). We will be disputing these charges and warning every person we can of what a scam this app is.
  • May 28, 2021

    By breanne kroehler
    The "professionals" are hit or miss. My experience this time was a whole hell of a lot of MISS!! I got the handy service as part of a wayfair purchase, 2 months ago!! For a new dresser..I was missing half the parts and to set up another time with him once they come in. I tried to reschedule w/him 8 times!!! Made a new appt for THURS @12. Confirmed the day before and that AM. then canceled last min. again!! Then another for 7pm that night. NO SHOW AND UNPROFESSIONAL WHEN I CALLED. he hung up
  • Unreliable, bad service Apr 5, 2021

    By neo031162
    I booked a cleaner to help me get my house ready to list for sale at 8am. I took off of work, sent my two and four year olds to the grandparents, and had my realtor coming at 3pm to take photos for the listing. There was 0 communication from handy in the days leading up to the booking checking if I had any needs or questions, or confirming/reminding me of the appointment. It never told me exactly who was coming to my house either. Then at 7am on the day of the appointment, I got an text that their “pro” had called off at the last minute. They had automatically rescheduled my appointment for 8am on Easter Sunday. I told them this wouldn’t work and I needed someone today. They couldn’t provide anyone, so they gave me a $10 credit, and refunded the $241 for the cleaning as credits to my handy account rather than to my bank account. I had to ask them again and they did finally refund to my bank. You can only email them never call. The app says to expect a response within minutes but it’s more like hours or days and the auto response says they’re having longer than expected response times. Truly terrible. The icing on the cake was the bot that rescheduled me for Easter morning. Facepalm. My experience was so poor, I will never use this service again. Handy had a few chances to make things right when things didn’t work out, and made the wrong choice every time.
  • Jun 8, 2021

    By Jennifer C
    This service is awful. Do not use. I agreed for a six-month contract unfortunately handy has had to cancel two of my services due to not finding professionals to clean my residence. They now want to extend my contract for 2 additional month for the cancellations that they made for their unprofessionalism. There is no customer service number to contact. They charge you for cancellations. I had my Pro asked me to reschedule and I was charged for that reschedule. SCAM. THIEVES! Go somewhere else.
  • Beware! Aug 30, 2018

    By Bethster513
    I put in a request for some yard work. I was provided one person and from his description i gathered he was not a lawn care person but more of a tile/carpentry guy. I decided to just go ahead and book him as my job was weeding and didn’t require an expert although it led me to believe this organization doesn’t have many pros to pick from. Then 5 minutes before his Friday morning scheduled arrival time he cancelled and Handy sent me a notice that they could have someone there on Monday. And then there was a ‘cancel booking’ button. I decided I would just weed the yard myself over the weekend. I thought that was the end of it until Sunday night I noticed I had a notification that a different pro was scheduled to show up Monday. Since I had cancelled the booking I was like “what the hell?” So again there was a cancel button on the app. So again I clicked “cancel booking”. Again I didn’t think anymore of it until some dude shows up at my house Monday morning to pull weeds. I had already done the work and cancelled the booking so I told him to leave that I was sorry and that I had cancelled the booking and he should have been notified. Bottom line: handy charged my credit card $83 and told me sorry there was a misunderstanding and that I could have a $10 credit on my next booking. Sorry Handy, there won’t be a next booking and I’m going to fight this. I strongly urge you to not use this app or their services.
  • Jun 12, 2021

    By T D
    This company is horrible. Completely screwed up my installation of three TV wall mounts. I paid for three but they only told the install pro one. I called their Costco customer service line, spoke to someone who could barely speak English who hung up on me. The "supervisor" then was of zero help and even though the pro was willing to stay and install all three, Handy would not authorize it (even though they acknowledged I paid for three). Awful company, stay away!
  • img Community
    If you need help keeping your home clean and tidy, Handy can help you find a housekeeper who can help you with everything from just vacuuming to cleaning your entire home. Even if you just have 2 or 3 tasks that you need help with, you can find someone reliable who is able to help you when you need it.
    img by Naoki
    2 years ago
  • img Community
    If you are doing home improvements on your own, sometimes it can be difficult to get everything done. You do not need to spend 2 hours doing projects when you can hire someone from Handy to help you out. You can get assistance with tasks around your house and get advice from people who know more about making home improvements.
    img by Antonio
    2 years ago
  • img Community
    As much as I want to DIY simple plumbing issues at home, sometimes time just wouldn't permit it. What with the busy schedule and all. At times like this, my go-to solution is to book professionals from Handy. They have excellent customer service, which is open 24/7.
    img by Karine
    1 year ago
  • img Community
    Sometimes you want to do it yourself, but you would rather have it done now instead of 6 months from now. That's when you want to download this app. It makes it very easy to find the right person to do the renovations for you. It's very easy to use and I recommend it!
    img by Dawn
    7 months ago
  • img Community
    We need to have our porch fixed - it's been bad for at least 4 years now. But I downloaded this app, and though we haven't found the perfect person yet, I am really impressed with how easy it is to use.
    img by Stefan
    3 months ago
  • img Community
    Sometimes DIY projects get a little bit out of your range. Find woodworking pros within 20 minutes of your home that you can get out a discount. If putting the wooden paneling up in your home turns into more than DIY, your phone can help you get the job done.
    img by Stefan
    1 month ago

No reviews available

  • Jun 16, 2021

    By Dana Dunnell
    Allen came was on time. Successfully put my item together quickly. Was very clean, helpful, and professional..
  • May 20, 2021

    By Raquel Gco
    I read so many bad reviews that I was so hesitant to book with Handy at first. Anyways I tried it and do not regret it! Great service! I gave 5 stars because: 1. It was easy to make a furniture assembly appointment. 2. It was easy to reschedule. 3. I could choose the handyman and read his "5 stars positive reviews" (wish the app also let me read 4 and under reviews) 4. I was able to comunicate with the handyman previous to the appointment 5. Lazaro was very knowledgeable and professional! 😊
  • I like Handy for cleaning services but... Mar 1, 2019

    By Chloe R.
    Handy is great for cleaning services as I’ve found a great cleaner who does a thorough job cleaning my place. The only thing I don’t like about Handy is that if the cleaner (or provider) does not do a good job and you rate them less than 5 stars, the provider doesn’t get paid their full amount. I’d never want to interfere with someone’s pay so before I found my cleaning professional that I have now, there was a gentleman who did not do a good job cleaning my house. He threatened me to give him a 5 star rating or else they would dock his pay. Since this person was in my home, I didn’t want any issues with that. I think that Handy should either let the professional choose their rate or have a flat rate for services as the experience I had with the prior cleaner was awkward and uncomfortable for me. I also didn’t like the 3 month contract they kept me in either. If you cancel before your contract ends, you have to pay a $99 cancellation fee which to me is ridiculous. Besides those two things, I like Handy for cleaning services now that I’ve found my go-to professional.
  • May 27, 2021

    By Mr Nara
    Getting a Handy account setup via the app was not easy, especially when first installation job was scheduled through Walmart. The app now lists prices before the job is described in detail or a contractor is engaged?
  • May 30, 2021

    By Gerald Ryan
    Good app, relativly intuitive and mostly easy to navigate from screen to screen on my Android.

No reviews available

  • May 28, 2021

    By breanne kroehler
    The "professionals" are hit or miss. My experience this time was a whole hell of a lot of MISS!! I got the handy service as part of a wayfair purchase, 2 months ago!! For a new dresser..I was missing half the parts and to set up another time with him once they come in. I tried to reschedule w/him 8 times!!! Made a new appt for THURS @12. Confirmed the day before and that AM. then canceled last min. again!! Then another for 7pm that night. NO SHOW AND UNPROFESSIONAL WHEN I CALLED. he hung up
  • ABSOLUTELY HORRIBLE CUSTOMER SERVICE!! Feb 27, 2020

    By Amberpatterson
    They sent someone on the wrong date to my house and not only that but the cleaner who showed up was not who I requested. I have been trying to get in touch with them for over 48 hours now and have had NO SUCCESS. They responded upon my initial inquiry with an email in which they had offered to let me speak with someone by phone. I wrote back saying I wanted to talk to someone by phone and since then (2 days ago) I have heard NOTHING back. This whole experience has been EXTREMELY FRUSTRATING and fairly stressful. They have already charged me for the cleaning which did not take place and I am now waiting to see if I’ll ever get my house cleaned or if I’ll get a refund on that incorrect date (their error). I HATE THAT THEY HAVE NO PHONE NUMBER. It’s also an outrage that when you click their “bad experience, let us make it right ” link it asks you why you were unsatisfied with your cleaning professional! As if to assume it’s automatically the cleaning professional’s fault that I’m having a bad experience. There’s nowhere to click to express a TERRIBLE EXPERIENCE with the app/ it’s customer service team. UNBELIEVABLE. I will certainly cancel my account ASAP. The only reason I’m giving 2 stars and not 1 is because I feel sorry for the cleaning people. The guy who cleaned my house was ok (not great TBH).
  • Good Concept - TERRIBLE Customer Service Jul 12, 2018

    By SuperMom3X
    I randomly had a house cleaner show up at my home at 7:00am. I didn’t schedule it, but looked on the app and it was charging me for her. I didn’t know what to do, and Handy DOESN’T EVEN HAVE A PHONE NUMBER you can call for support. So, I stood with this lady in my kitchen while we both sent emails to them (it said for urgent matters they would respond ASAP). They didn’t respond for 9 hours!!!! Plus, they won’t refund my money, will only give me a credit. Other issue is that I had a very skeptical girl come clean my house. She showed up 1.5 hours late telling me it’s because she “had a bad dream”. She acted like she was on drugs and made me feel very uncomfortable. She sat in my kitchen eating her lunch for a while, and kept giving me her business cards and telling me Handy rips her off, etc. I was too nervous to leave a bad rating and review since this girl knows where I live. I emailed Handy and told them I would rather give them my experience over the phone instead. They never called me! Then, to make matters worse, I requested a different person the next time, and guess who they switched it to? Yep, she came back. Same sorry...late, odd behavior, etc. If you find a good one, they aren’t around for long because Handy takes too big of a cut.
  • Handy Review Jun 1, 2021

    By JosieMonB
    While my pro did a good job, I was disappointed in the overall experience. I scheduled to have my children’s swing set assembled, the first appointment I paid for two hours, the gentleman could not finish and explained it was a two person job. I really liked how well he worked, so I asked if we could schedule again and how many hours, he said two, so I scheduled another two hour job and notated that it would take two people. The gentleman arrived promptly on the second appointment and began to work, but rather than two hours, it would take him four and a half hours, and he still didn’t finish due to nightfall. The gentleman explained that the company was supposed to assign a second person whom never showed up, and he would have to come back. I asked if I could schedule him again he said yes and it would only take 30 minutes to an hour to finish. However, I would later have to compensate the pro for the extended time( understandably). I didn’t realize that I would end up paying a total of $533 in total so far and the job is still not complete. I had to cancel the third appointment because it was for a minimum of two hours and it will only take thirty minutes and daylight to finish. The swing-set did not cost as much as I’ve paid for the service.
  • Do not use this app Sep 16, 2020

    By 1Seniormaam
    I wish I could give zero stars. They sent a guy to do a job and when he arrived he looked around my house took pictures of the job and told me he could not complete the job because he needed more supplies. He stated if he went to the store to buy supplies it would use all of the time I paid for. I offered to purchase supplies but he said I would probably get the wrong thing. He scheduled an appointment with me to come back two days later and did not show at the appointed time. He texted me an hour later and said he had car trouble and apologized. He rescheduled for two days later. Again he did not show. I made a complaint on the app and asked for a refund since the work was not done. They refused to refund my money because he said he showed up and left after 20 minutes and they had to pay for his time. I sent another correspondence saying I was not satisfied with their response, then they said they would not refund my money because the additional appointments he made with me were not on their platform and he was an independent contractor. I asked to speak to someone over the phone (that do not have their number listed as they prefer to communicate via email). When I was contacted by phone I was told they would not refund my money because it was my fault that I did not have the supplies the guy needed and the subsequent appointments were not made on their platform. DO NOT USE THIS APP. They have allowed this guy to scam me and will not refund my money!
  • Jun 16, 2021

    By Ben Winkler
    Poor app functionality, even worse professional. Very tricky to navigate the app. It asks me to rate the professional, but the professional was a no show. I am unable to bypass this rating to get back to the app to contact support. Forced to use the website to reach out to support. Glad I only tried this service once. Never again.
  • Horrible way to do business Jun 13, 2020

    By FionaGrace88
    My first appointment was rescheduled due to a pro calling off... one hour before my Appointment. You’re charged $100 of you cancel but if they cancel they just throw u a $10 credit and barely an apology. My first pro was 30 min late and didn’t do half the things I had asked and listed. I couldn’t cancel bc I signed for 6 months and they charge $100 to cancel which is ridiculous. My most recent appointment was a joke. The pro said he showed up and that I never answered. No one rang my doorbell and when he did contact me it was 30 minutes after our scheduled time and I had to leave for work. After going back and forth with customer service for days they finally rescheduled my cleaning. Then they rescheduled AGAIN! Only one hour prior to my appointment. This experience has been nothing short of a headache and constant disappointment. I told them I was done with their cleaners bc it’s too unreliable and i would like to trade for one of their handy men to come fix something for me. They said no and they would only give me 50% of my money back. I am a general manager at a restaurant and I would never dream of treating paying customers like this. I’ve already spent a few hundred dollars and have nothing to show for it but two unsatisfactory cleanings and a ton of rescheduling in their end. To think I was going to have my family sign up! They would have been so upset with me getting locked into this horrible company.
  • Jun 7, 2021

    By Joy
    Last minute cancellations. I booked a cleaning for a family gathering. They cancelled an hour before they were too arrive (the day before the party). They rescheduled, and they cancelled again just hours before they were scheduled. Shame on me for not noticing there isn't a customer service number to call. Everything is email only. I didn't realize this was a contract for these services. They were good at hiding that little nugget of information. Total SCAM!!!!!
  • I wish I could give this app 0 Stars too! Dec 30, 2020

    By Tlow12
    I should have read the prior reviews. DO NOT BOOK ANY SERVICES THROUGH THIS APP!! We booked a deep cleaning service. They quoted us around $200 for the job and we pre-paid. The cleaning company then came out to our home and said they had no idea how big the house was and charged us an additional $800 for the job. I clearly stated the size of the home in my request. Handy didn’t even bother to respond to our email regarding the issue. They don’t even have a customer service phone number to speak to a live person. The cleaning company did a good job but we certainly paid more than originally quoted. We have a second job already booked with Handy today to have 2 painting pros come out to complete an interior paint job. We clearly said the job was for 3000 square feet of work and Handy recommended two painters for 6 hours of work. We clearly stated that we needed a ladder 10ft or larger and we would be providing paint. We paid close to $1500 for this job. So far one painter has showed up and she said she doesn’t typically do painting and did not bring tape, tarps, or a ladder. There is absolutely no way one person with no paint supplies can complete this job. Of course I have received no response from Handy after repeated email attempts (because they again, don’t have a live person to speak with). We will be disputing these charges and warning every person we can of what a scam this app is.
  • Unreliable, bad service Apr 5, 2021

    By neo031162
    I booked a cleaner to help me get my house ready to list for sale at 8am. I took off of work, sent my two and four year olds to the grandparents, and had my realtor coming at 3pm to take photos for the listing. There was 0 communication from handy in the days leading up to the booking checking if I had any needs or questions, or confirming/reminding me of the appointment. It never told me exactly who was coming to my house either. Then at 7am on the day of the appointment, I got an text that their “pro” had called off at the last minute. They had automatically rescheduled my appointment for 8am on Easter Sunday. I told them this wouldn’t work and I needed someone today. They couldn’t provide anyone, so they gave me a $10 credit, and refunded the $241 for the cleaning as credits to my handy account rather than to my bank account. I had to ask them again and they did finally refund to my bank. You can only email them never call. The app says to expect a response within minutes but it’s more like hours or days and the auto response says they’re having longer than expected response times. Truly terrible. The icing on the cake was the bot that rescheduled me for Easter morning. Facepalm. My experience was so poor, I will never use this service again. Handy had a few chances to make things right when things didn’t work out, and made the wrong choice every time.
  • Jun 8, 2021

    By Jennifer C
    This service is awful. Do not use. I agreed for a six-month contract unfortunately handy has had to cancel two of my services due to not finding professionals to clean my residence. They now want to extend my contract for 2 additional month for the cancellations that they made for their unprofessionalism. There is no customer service number to contact. They charge you for cancellations. I had my Pro asked me to reschedule and I was charged for that reschedule. SCAM. THIEVES! Go somewhere else.
  • Beware! Aug 30, 2018

    By Bethster513
    I put in a request for some yard work. I was provided one person and from his description i gathered he was not a lawn care person but more of a tile/carpentry guy. I decided to just go ahead and book him as my job was weeding and didn’t require an expert although it led me to believe this organization doesn’t have many pros to pick from. Then 5 minutes before his Friday morning scheduled arrival time he cancelled and Handy sent me a notice that they could have someone there on Monday. And then there was a ‘cancel booking’ button. I decided I would just weed the yard myself over the weekend. I thought that was the end of it until Sunday night I noticed I had a notification that a different pro was scheduled to show up Monday. Since I had cancelled the booking I was like “what the hell?” So again there was a cancel button on the app. So again I clicked “cancel booking”. Again I didn’t think anymore of it until some dude shows up at my house Monday morning to pull weeds. I had already done the work and cancelled the booking so I told him to leave that I was sorry and that I had cancelled the booking and he should have been notified. Bottom line: handy charged my credit card $83 and told me sorry there was a misunderstanding and that I could have a $10 credit on my next booking. Sorry Handy, there won’t be a next booking and I’m going to fight this. I strongly urge you to not use this app or their services.
  • Jun 12, 2021

    By T D
    This company is horrible. Completely screwed up my installation of three TV wall mounts. I paid for three but they only told the install pro one. I called their Costco customer service line, spoke to someone who could barely speak English who hung up on me. The "supervisor" then was of zero help and even though the pro was willing to stay and install all three, Handy would not authorize it (even though they acknowledged I paid for three). Awful company, stay away!
  • Complete Fraud!! No one shows up, but you still have to pay to cancel. May 25, 2019

    By SRR8675309
    So far in the 6 weeks I have used Handy, not a single scheduled appointment has shown up for the actual booking date. They magically ALL have had an emergency 30 minutes before the scheduled time and cancel. (Please know, more than one week there were 2 cancellations in the SAME week) Then the service rescheduled to another day only to have that person cancel as well. Or reschedule for 2 days before the next scheduled cleaning. When someone finally showed, he spoke zero English. (Was a good worker and very nice, could only communicate through google translate) There is ZERO support. You can only Email, and they do not call you back. After being incredibly frustrated week after week, i asked why there was no phone support, they said they didn’t offer it. They will however, charge $99 to cancel a service that they have yet to provide. I’m more frustrated with the amount of time I’ve spent planning a day to be home only for no one to show up. They told me today, that everyone is an independent contractor, they can cancel anytime they want. There is no way to tell if someone is actually in my area on the day I book it, or even if they live near here. Meaning if they pick up 2 jobs on the other side of town this one gets cancelled. I have no idea how this company has been allowed to take advantage of customers like this.

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