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Handy - Book home services

Handy - Book home services

Handy Technologies, Inc.

Handy is the easiest way to book trusted home cleaners and handymen.

3.9 Ratings 25K+ Reviews 500K+ Downloads
Featured on Home repairs: When to DIY and when to call in a pro

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About Handy - Book home services

Handy is the easiest way to book trusted home cleaners and handymen.
see more about Handy - Book home services

Ratings & Reviews

3.9
25.2K+ Ratings
  1. 5
    65+%
  2. 4
    8+%
  3. 3
    3+%
  4. 2
    2+%
  5. 1
    22+%
Write a Review
  • Feb 10, 2021

    By Derrick
    They try to sneak you into a subscription. The pros that came to clean my house were terrible. Showed up late, barely communicated, didn't clean everything we asked, I didn't even know when they left.
  • Feb 13, 2021

    By Shakila Merchant
    This is the first time am using this app and the services. The pro assigned to me never showed up. I am a bit disappointed. But the app was great and facilitated in rescheduling another pro. Let's hope I am able to get it done this time.
    more
  • Feb 11, 2021

    By Jasmine Bullard
    This app is great if your a single parent and have little to zero help with the huge list of things your expected to accomplish on a daily basism Well, there's an app for that now!
  • Dec 21, 2020

    By D
    Great compared to other similar apps. Great after first 10 jobs. Customers will try and book the least amount of hours for a job. You can ask the customer to add more time, but if they dont agree you are screwed. Since Covoid19 I havent gotten a same day response even when on the job. My BIGGEST GRIPE IS NO PHONE NUMBER TO CALL EVER FOR SUPPORT. I HAVE BEEN ON THE JOB AND HAD ISSUES AND WAS FACED WITH WORKING EXTRA FOR FREE OR RISKING A POOR RATING. PAYMENT ISSUES WENT UNRESOLVED.
    more
  • Feb 2, 2021

    By Alicia Terry
    I do not like that you cannot use the app without rateing the pro. I should be able to choose whether or not I want to rate a pro yet and possibly get a reminder to do it later instead of it being a requirement. My experience is that I can't decide after a first cleaning whether or not someone is excellent or not. I think that there should be a list of what the cleaner is required to do and what is extra. I am still unsure of what they are required to do and what is extra. Still a great service.
    more
  • Feb 16, 2021

    By Nick Wise
    OH BOY. WOW. DO NOT EVER USE THIS GARBAGE APP FOR ANYTHING. THE PEOPLE THEY USE ARE COMPLETELY INCOMPETENT AND UNRELIABLE. ABSOLUTE TRASH. OVERPRICED. Editing to add that I have been in communication with their "team" and like pretty much all these middle man apps "Uber, airbnb, etc" they have no actual way to help you.
    more
  • Do not use this app Sep 16, 2020

    By 1Seniormaam
    I wish I could give zero stars. They sent a guy to do a job and when he arrived he looked around my house took pictures of the job and told me he could not complete the job because he needed more supplies. He stated if he went to the store to buy supplies it would use all of the time I paid for. I offered to purchase supplies but he said I would probably get the wrong thing. He scheduled an appointment with me to come back two days later and did not show at the appointed time. He texted me an hour later and said he had car trouble and apologized. He rescheduled for two days later. Again he did not show. I made a complaint on the app and asked for a refund since the work was not done. They refused to refund my money because he said he showed up and left after 20 minutes and they had to pay for his time. I sent another correspondence saying I was not satisfied with their response, then they said they would not refund my money because the additional appointments he made with me were not on their platform and he was an independent contractor. I asked to speak to someone over the phone (that do not have their number listed as they prefer to communicate via email). When I was contacted by phone I was told they would not refund my money because it was my fault that I did not have the supplies the guy needed and the subsequent appointments were not made on their platform. DO NOT USE THIS APP. They have allowed this guy to scam me and will not refund my money!
    more
  • Horrible way to do business Jun 13, 2020

    By FionaGrace88
    My first appointment was rescheduled due to a pro calling off... one hour before my Appointment. You’re charged $100 of you cancel but if they cancel they just throw u a $10 credit and barely an apology. My first pro was 30 min late and didn’t do half the things I had asked and listed. I couldn’t cancel bc I signed for 6 months and they charge $100 to cancel which is ridiculous. My most recent appointment was a joke. The pro said he showed up and that I never answered. No one rang my doorbell and when he did contact me it was 30 minutes after our scheduled time and I had to leave for work. After going back and forth with customer service for days they finally rescheduled my cleaning. Then they rescheduled AGAIN! Only one hour prior to my appointment. This experience has been nothing short of a headache and constant disappointment. I told them I was done with their cleaners bc it’s too unreliable and i would like to trade for one of their handy men to come fix something for me. They said no and they would only give me 50% of my money back. I am a general manager at a restaurant and I would never dream of treating paying customers like this. I’ve already spent a few hundred dollars and have nothing to show for it but two unsatisfactory cleanings and a ton of rescheduling in their end. To think I was going to have my family sign up! They would have been so upset with me getting locked into this horrible company.
    more
  • I wish I could give this app 0 Stars too! Dec 30, 2020

    By Tlow12
    I should have read the prior reviews. DO NOT BOOK ANY SERVICES THROUGH THIS APP!! We booked a deep cleaning service. They quoted us around $200 for the job and we pre-paid. The cleaning company then came out to our home and said they had no idea how big the house was and charged us an additional $800 for the job. I clearly stated the size of the home in my request. Handy didn’t even bother to respond to our email regarding the issue. They don’t even have a customer service phone number to speak to a live person. The cleaning company did a good job but we certainly paid more than originally quoted. We have a second job already booked with Handy today to have 2 painting pros come out to complete an interior paint job. We clearly said the job was for 3000 square feet of work and Handy recommended two painters for 6 hours of work. We clearly stated that we needed a ladder 10ft or larger and we would be providing paint. We paid close to $1500 for this job. So far one painter has showed up and she said she doesn’t typically do painting and did not bring tape, tarps, or a ladder. There is absolutely no way one person with no paint supplies can complete this job. Of course I have received no response from Handy after repeated email attempts (because they again, don’t have a live person to speak with). We will be disputing these charges and warning every person we can of what a scam this app is.
    more
  • Beware! Aug 30, 2018

    By Bethster513
    I put in a request for some yard work. I was provided one person and from his description i gathered he was not a lawn care person but more of a tile/carpentry guy. I decided to just go ahead and book him as my job was weeding and didn’t require an expert although it led me to believe this organization doesn’t have many pros to pick from. Then 5 minutes before his Friday morning scheduled arrival time he cancelled and Handy sent me a notice that they could have someone there on Monday. And then there was a ‘cancel booking’ button. I decided I would just weed the yard myself over the weekend. I thought that was the end of it until Sunday night I noticed I had a notification that a different pro was scheduled to show up Monday. Since I had cancelled the booking I was like “what the hell?” So again there was a cancel button on the app. So again I clicked “cancel booking”. Again I didn’t think anymore of it until some dude shows up at my house Monday morning to pull weeds. I had already done the work and cancelled the booking so I told him to leave that I was sorry and that I had cancelled the booking and he should have been notified. Bottom line: handy charged my credit card $83 and told me sorry there was a misunderstanding and that I could have a $10 credit on my next booking. Sorry Handy, there won’t be a next booking and I’m going to fight this. I strongly urge you to not use this app or their services.
    more

No reviews available

  • Feb 13, 2021

    By Shakila Merchant
    This is the first time am using this app and the services. The pro assigned to me never showed up. I am a bit disappointed. But the app was great and facilitated in rescheduling another pro. Let's hope I am able to get it done this time.
    more
  • Feb 11, 2021

    By Jasmine Bullard
    This app is great if your a single parent and have little to zero help with the huge list of things your expected to accomplish on a daily basism Well, there's an app for that now!
  • Dec 8, 2020

    By Cecala Ismyname
    The service was great! Pro showed up ahead of schedule, did a great job putting together a metal bed...cleaned up nicely. Very personable. Sure beat putting that thing together myself!!! Well worth the money!
  • Feb 10, 2021

    By Derrick
    They try to sneak you into a subscription. The pros that came to clean my house were terrible. Showed up late, barely communicated, didn't clean everything we asked, I didn't even know when they left.
  • Dec 21, 2020

    By D
    Great compared to other similar apps. Great after first 10 jobs. Customers will try and book the least amount of hours for a job. You can ask the customer to add more time, but if they dont agree you are screwed. Since Covoid19 I havent gotten a same day response even when on the job. My BIGGEST GRIPE IS NO PHONE NUMBER TO CALL EVER FOR SUPPORT. I HAVE BEEN ON THE JOB AND HAD ISSUES AND WAS FACED WITH WORKING EXTRA FOR FREE OR RISKING A POOR RATING. PAYMENT ISSUES WENT UNRESOLVED.
    more
  • Feb 2, 2021

    By Alicia Terry
    I do not like that you cannot use the app without rateing the pro. I should be able to choose whether or not I want to rate a pro yet and possibly get a reminder to do it later instead of it being a requirement. My experience is that I can't decide after a first cleaning whether or not someone is excellent or not. I think that there should be a list of what the cleaner is required to do and what is extra. I am still unsure of what they are required to do and what is extra. Still a great service.
    more
  • ABSOLUTELY HORRIBLE CUSTOMER SERVICE!! Feb 27, 2020

    By Amberpatterson
    They sent someone on the wrong date to my house and not only that but the cleaner who showed up was not who I requested. I have been trying to get in touch with them for over 48 hours now and have had NO SUCCESS. They responded upon my initial inquiry with an email in which they had offered to let me speak with someone by phone. I wrote back saying I wanted to talk to someone by phone and since then (2 days ago) I have heard NOTHING back. This whole experience has been EXTREMELY FRUSTRATING and fairly stressful. They have already charged me for the cleaning which did not take place and I am now waiting to see if I’ll ever get my house cleaned or if I’ll get a refund on that incorrect date (their error). I HATE THAT THEY HAVE NO PHONE NUMBER. It’s also an outrage that when you click their “bad experience, let us make it right ” link it asks you why you were unsatisfied with your cleaning professional! As if to assume it’s automatically the cleaning professional’s fault that I’m having a bad experience. There’s nowhere to click to express a TERRIBLE EXPERIENCE with the app/ it’s customer service team. UNBELIEVABLE. I will certainly cancel my account ASAP. The only reason I’m giving 2 stars and not 1 is because I feel sorry for the cleaning people. The guy who cleaned my house was ok (not great TBH).
    more
  • Good Concept - TERRIBLE Customer Service Jul 12, 2018

    By SuperMom3X
    I randomly had a house cleaner show up at my home at 7:00am. I didn’t schedule it, but looked on the app and it was charging me for her. I didn’t know what to do, and Handy DOESN’T EVEN HAVE A PHONE NUMBER you can call for support. So, I stood with this lady in my kitchen while we both sent emails to them (it said for urgent matters they would respond ASAP). They didn’t respond for 9 hours!!!! Plus, they won’t refund my money, will only give me a credit. Other issue is that I had a very skeptical girl come clean my house. She showed up 1.5 hours late telling me it’s because she “had a bad dream”. She acted like she was on drugs and made me feel very uncomfortable. She sat in my kitchen eating her lunch for a while, and kept giving me her business cards and telling me Handy rips her off, etc. I was too nervous to leave a bad rating and review since this girl knows where I live. I emailed Handy and told them I would rather give them my experience over the phone instead. They never called me! Then, to make matters worse, I requested a different person the next time, and guess who they switched it to? Yep, she came back. Same sorry...late, odd behavior, etc. If you find a good one, they aren’t around for long because Handy takes too big of a cut.
    more
  • Jan 24, 2021

    By P C
    The pro application is so glitchy, I had to quit. Now it won't let me finish it, won't let me do anything else, and doesn't give an explanation why. I barely even got to try this app before it's become virtually useless.
  • Feb 16, 2021

    By Nick Wise
    OH BOY. WOW. DO NOT EVER USE THIS GARBAGE APP FOR ANYTHING. THE PEOPLE THEY USE ARE COMPLETELY INCOMPETENT AND UNRELIABLE. ABSOLUTE TRASH. OVERPRICED. Editing to add that I have been in communication with their "team" and like pretty much all these middle man apps "Uber, airbnb, etc" they have no actual way to help you.
    more
  • Do not use this app Sep 16, 2020

    By 1Seniormaam
    I wish I could give zero stars. They sent a guy to do a job and when he arrived he looked around my house took pictures of the job and told me he could not complete the job because he needed more supplies. He stated if he went to the store to buy supplies it would use all of the time I paid for. I offered to purchase supplies but he said I would probably get the wrong thing. He scheduled an appointment with me to come back two days later and did not show at the appointed time. He texted me an hour later and said he had car trouble and apologized. He rescheduled for two days later. Again he did not show. I made a complaint on the app and asked for a refund since the work was not done. They refused to refund my money because he said he showed up and left after 20 minutes and they had to pay for his time. I sent another correspondence saying I was not satisfied with their response, then they said they would not refund my money because the additional appointments he made with me were not on their platform and he was an independent contractor. I asked to speak to someone over the phone (that do not have their number listed as they prefer to communicate via email). When I was contacted by phone I was told they would not refund my money because it was my fault that I did not have the supplies the guy needed and the subsequent appointments were not made on their platform. DO NOT USE THIS APP. They have allowed this guy to scam me and will not refund my money!
    more
  • Horrible way to do business Jun 13, 2020

    By FionaGrace88
    My first appointment was rescheduled due to a pro calling off... one hour before my Appointment. You’re charged $100 of you cancel but if they cancel they just throw u a $10 credit and barely an apology. My first pro was 30 min late and didn’t do half the things I had asked and listed. I couldn’t cancel bc I signed for 6 months and they charge $100 to cancel which is ridiculous. My most recent appointment was a joke. The pro said he showed up and that I never answered. No one rang my doorbell and when he did contact me it was 30 minutes after our scheduled time and I had to leave for work. After going back and forth with customer service for days they finally rescheduled my cleaning. Then they rescheduled AGAIN! Only one hour prior to my appointment. This experience has been nothing short of a headache and constant disappointment. I told them I was done with their cleaners bc it’s too unreliable and i would like to trade for one of their handy men to come fix something for me. They said no and they would only give me 50% of my money back. I am a general manager at a restaurant and I would never dream of treating paying customers like this. I’ve already spent a few hundred dollars and have nothing to show for it but two unsatisfactory cleanings and a ton of rescheduling in their end. To think I was going to have my family sign up! They would have been so upset with me getting locked into this horrible company.
    more
  • I wish I could give this app 0 Stars too! Dec 30, 2020

    By Tlow12
    I should have read the prior reviews. DO NOT BOOK ANY SERVICES THROUGH THIS APP!! We booked a deep cleaning service. They quoted us around $200 for the job and we pre-paid. The cleaning company then came out to our home and said they had no idea how big the house was and charged us an additional $800 for the job. I clearly stated the size of the home in my request. Handy didn’t even bother to respond to our email regarding the issue. They don’t even have a customer service phone number to speak to a live person. The cleaning company did a good job but we certainly paid more than originally quoted. We have a second job already booked with Handy today to have 2 painting pros come out to complete an interior paint job. We clearly said the job was for 3000 square feet of work and Handy recommended two painters for 6 hours of work. We clearly stated that we needed a ladder 10ft or larger and we would be providing paint. We paid close to $1500 for this job. So far one painter has showed up and she said she doesn’t typically do painting and did not bring tape, tarps, or a ladder. There is absolutely no way one person with no paint supplies can complete this job. Of course I have received no response from Handy after repeated email attempts (because they again, don’t have a live person to speak with). We will be disputing these charges and warning every person we can of what a scam this app is.
    more
  • Beware! Aug 30, 2018

    By Bethster513
    I put in a request for some yard work. I was provided one person and from his description i gathered he was not a lawn care person but more of a tile/carpentry guy. I decided to just go ahead and book him as my job was weeding and didn’t require an expert although it led me to believe this organization doesn’t have many pros to pick from. Then 5 minutes before his Friday morning scheduled arrival time he cancelled and Handy sent me a notice that they could have someone there on Monday. And then there was a ‘cancel booking’ button. I decided I would just weed the yard myself over the weekend. I thought that was the end of it until Sunday night I noticed I had a notification that a different pro was scheduled to show up Monday. Since I had cancelled the booking I was like “what the hell?” So again there was a cancel button on the app. So again I clicked “cancel booking”. Again I didn’t think anymore of it until some dude shows up at my house Monday morning to pull weeds. I had already done the work and cancelled the booking so I told him to leave that I was sorry and that I had cancelled the booking and he should have been notified. Bottom line: handy charged my credit card $83 and told me sorry there was a misunderstanding and that I could have a $10 credit on my next booking. Sorry Handy, there won’t be a next booking and I’m going to fight this. I strongly urge you to not use this app or their services.
    more

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