Name: H&M - we love fashion
Rating: 4.4 (3685 reviews)

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Collaboration is key Oct 5, 2021

By EMPRESSpreneur

Forgiveness unlocks it.
Expert
1. Experience the live H&M fashion feed anywhere, anytime - even on the go
2. Want to know if an item is available in more sizes and colors? Just scan the barcode on the tag and the app will tell you on the spot
3. Visual Search feature uses your own photos or screenshots to suggest similar in-stock items, using pattern, style, and color recognition technology
more
Nope. Oct 24, 2019

By shawty.fineee

I don’t usually write reviews but I had too on this one. The app is good for finding clothings you like that may not be in the actual store (yet)! But the app it’s self is a disaster. Sometimes when I click “LIKE” on something, it doesn’t even “LIKE” it & doesn’t pop out on my “LIKE SECTION”. I just said to myself that it was mineral issue. (Things got worse). I would have a lot of things I wanted to buy, but didn’t have the money at the moment. So I would just put them in my cart/bag and return to it later. On this app, I can’t do that. You may be asking why & it’s because, when ever you put something on your cart, it will literally disappear in a matter of 2 days. (I would open the app and go straight to my bag/cart. & it would say that it was empty but I just filled it like a day ago). I tried signing in because I thought it would start saving, but still had the same issue. & to even make the topic worse, when I view something on my cart and go back to view others; it would take minutes to load. & after that, it would start at the top of the cart again (how annoying is that when you have a lot of things). PLEASE FIX THIS! I have a lot of things I want to buy but don’t want to go to the actual store more
Mar 3, 2019

By A Google user

4 stars because it doesn't say height or weight of the model and the size they are wearing. Also, too many tracksuit looking outfits and stuff that looks similar. App runs smooth, but still lot of room for improvement. I'm very particular about styles. Hope they update trends more often. If something does catch my eye, its way overpriced for what it should be worth. I feel price is more based on trending product rather than quality of material. more
Change the shopping cart Dec 4, 2022

By lexbuchanan

I love h&m, I love the quality and prices, I also love to compulsively online shop!!! What I don’t love is that you can only add 50 items to your cart. I have a system where I like to add everything I love (which is a lot at h&m) and then go through my cart to windle down what I have to have that moment. Having to do that pre-maturely and getting rid of things I love just to add something more takes the fun out of it and is actually really frustrating. I know this might seem petty in the grand scheme of world problems BUT come holiday times I don’t even want to bother with a site that can’t contain my shopping list (even if it is overblown) and that I’m constantly having to reduce/recheck or reorder. Pls at least allow 100 items or the option to save for later, like almost every other online retailer I know. I get the strategy but it doesn’t help compulsive shoppers like myself who also have adhd brain. It just makes me want to avoid your site altogether when I’m constantly deleting and re-adding, then deleting again just to make my list how I want it!!!!!! more
Customer Service Jun 29, 2021

By VBMermaid

I was having trouble ALL day trying to checkout using the H&M app on my iPad. I called customer service and was connected to a woman I could hardly understand , and was of no use AT ALL. I explained that I tried at least five times, and each time when I got to the “complete purchase” phase, it would just time out. After receiving zero help from her, I used my phone to connect to the H&M app and it went through without a hitch. I’m sure you need to use sources outside the US, but this particular employee was useless. I shop in your stores often and have found your employees to be quite friendly, and very helpful, so I will not let this one encounter dampen my view of H&M. more
Jun 23, 2019

By A Google user

I value the luxury of shopping on line, receiving my purchases on my porch, trying the items on in the privacy of my house, and simply returning items that do not work. It's a rather perfect relationship. I've never had any shipping issues, return issues, reordering issues. I am a satisfied customer. plus the prices are affordable. more
This app Suuuucks Aug 16, 2018

By Courtney A.H

I love H&M and generally will never right reviews but this app is such a disaster it deserves one. Browsing etc. is fine but the checkout process is a nightmare. When going to fill in your address it only loads sections of info at a time and you have to wait until it magically decides to bring up the remaining info boxes for you to fill in. To make matters worse every time I go to check out it tells me to “verify shipping”. When I go to do that well lo and behold it’s already been verified and now I have to add in all my CC info AGAIN even though I asked for it to be saved. Nothing works, not even the website. There customer service chat that is “24-7” doesn’t work. If I didn’t want these pieces so badly I’d uninstall this app and move on with life. For such a huge corporation it’s silly to have a app with such a frustrating check out system. more
Jun 10, 2019

By A Google user

I infinitely prefer the app to the in-person store. It is simple, easy to use, and I love the Basics section. It impressed me so much that I went into an H&M the other day and between the loud music and the disorganized placement of the clothes I really disliked shopping there. I'm going to stick to this app from now on. more
My only concern Jun 27, 2018

By .JACQ

I really like this app. I live in a small and up-and-coming town and to find at least one or two trendy stores is a save!! HM being one of those stores, finding out the newly developed and updated app made the experience better. HOWEVER... why am I limited to just 60 saves? This app sure as hell offers more than 60 pieces of clothing so why can’t I go on a spree?! Please, I think it would be awesome to have unlimited saves because I do intend to by them or at least be inspired and uh, who doesn’t add 563 articles of clothing to their saves or likes 🤔. Limiting to 60 is smart. I see the point because it forces you to put the 60+ in your cart. Who said I was buying now? I gotta make my money, honey, first lol. Extend the limitation to NO limitation... that would be essential to my long list of clothing/shoes/accessory heaven 😄 more

Expert
1. Experience the live H&M fashion feed anywhere, anytime - even on the go
2. Want to know if an item is available in more sizes and colors? Just scan the barcode on the tag and the app will tell you on the spot
3. Visual Search feature uses your own photos or screenshots to suggest similar in-stock items, using pattern, style, and color recognition technology
more
Community
Collaboration is key Oct 5, 2021

By EMPRESSpreneur

Forgiveness unlocks it.
Nope. Oct 24, 2019

By shawty.fineee

I don’t usually write reviews but I had too on this one. The app is good for finding clothings you like that may not be in the actual store (yet)! But the app it’s self is a disaster. Sometimes when I click “LIKE” on something, it doesn’t even “LIKE” it & doesn’t pop out on my “LIKE SECTION”. I just said to myself that it was mineral issue. (Things got worse). I would have a lot of things I wanted to buy, but didn’t have the money at the moment. So I would just put them in my cart/bag and return to it later. On this app, I can’t do that. You may be asking why & it’s because, when ever you put something on your cart, it will literally disappear in a matter of 2 days. (I would open the app and go straight to my bag/cart. & it would say that it was empty but I just filled it like a day ago). I tried signing in because I thought it would start saving, but still had the same issue. & to even make the topic worse, when I view something on my cart and go back to view others; it would take minutes to load. & after that, it would start at the top of the cart again (how annoying is that when you have a lot of things). PLEASE FIX THIS! I have a lot of things I want to buy but don’t want to go to the actual store more
Mar 3, 2019

By A Google user

4 stars because it doesn't say height or weight of the model and the size they are wearing. Also, too many tracksuit looking outfits and stuff that looks similar. App runs smooth, but still lot of room for improvement. I'm very particular about styles. Hope they update trends more often. If something does catch my eye, its way overpriced for what it should be worth. I feel price is more based on trending product rather than quality of material. more
Change the shopping cart Dec 4, 2022

By lexbuchanan

I love h&m, I love the quality and prices, I also love to compulsively online shop!!! What I don’t love is that you can only add 50 items to your cart. I have a system where I like to add everything I love (which is a lot at h&m) and then go through my cart to windle down what I have to have that moment. Having to do that pre-maturely and getting rid of things I love just to add something more takes the fun out of it and is actually really frustrating. I know this might seem petty in the grand scheme of world problems BUT come holiday times I don’t even want to bother with a site that can’t contain my shopping list (even if it is overblown) and that I’m constantly having to reduce/recheck or reorder. Pls at least allow 100 items or the option to save for later, like almost every other online retailer I know. I get the strategy but it doesn’t help compulsive shoppers like myself who also have adhd brain. It just makes me want to avoid your site altogether when I’m constantly deleting and re-adding, then deleting again just to make my list how I want it!!!!!! more
Customer Service Jun 29, 2021

By VBMermaid

I was having trouble ALL day trying to checkout using the H&M app on my iPad. I called customer service and was connected to a woman I could hardly understand , and was of no use AT ALL. I explained that I tried at least five times, and each time when I got to the “complete purchase” phase, it would just time out. After receiving zero help from her, I used my phone to connect to the H&M app and it went through without a hitch. I’m sure you need to use sources outside the US, but this particular employee was useless. I shop in your stores often and have found your employees to be quite friendly, and very helpful, so I will not let this one encounter dampen my view of H&M. more
Jun 23, 2019

By A Google user

I value the luxury of shopping on line, receiving my purchases on my porch, trying the items on in the privacy of my house, and simply returning items that do not work. It's a rather perfect relationship. I've never had any shipping issues, return issues, reordering issues. I am a satisfied customer. plus the prices are affordable. more
This app Suuuucks Aug 16, 2018

By Courtney A.H

I love H&M and generally will never right reviews but this app is such a disaster it deserves one. Browsing etc. is fine but the checkout process is a nightmare. When going to fill in your address it only loads sections of info at a time and you have to wait until it magically decides to bring up the remaining info boxes for you to fill in. To make matters worse every time I go to check out it tells me to “verify shipping”. When I go to do that well lo and behold it’s already been verified and now I have to add in all my CC info AGAIN even though I asked for it to be saved. Nothing works, not even the website. There customer service chat that is “24-7” doesn’t work. If I didn’t want these pieces so badly I’d uninstall this app and move on with life. For such a huge corporation it’s silly to have a app with such a frustrating check out system. more
Jun 10, 2019

By A Google user

I infinitely prefer the app to the in-person store. It is simple, easy to use, and I love the Basics section. It impressed me so much that I went into an H&M the other day and between the loud music and the disorganized placement of the clothes I really disliked shopping there. I'm going to stick to this app from now on. more
My only concern Jun 27, 2018

By .JACQ

I really like this app. I live in a small and up-and-coming town and to find at least one or two trendy stores is a save!! HM being one of those stores, finding out the newly developed and updated app made the experience better. HOWEVER... why am I limited to just 60 saves? This app sure as hell offers more than 60 pieces of clothing so why can’t I go on a spree?! Please, I think it would be awesome to have unlimited saves because I do intend to by them or at least be inspired and uh, who doesn’t add 563 articles of clothing to their saves or likes 🤔. Limiting to 60 is smart. I see the point because it forces you to put the 60+ in your cart. Who said I was buying now? I gotta make my money, honey, first lol. Extend the limitation to NO limitation... that would be essential to my long list of clothing/shoes/accessory heaven 😄 more

See all positive reviews

Oct 27, 2018

By A Google user

The new update is very disappointing. It shows error when trying to view current and past orders. It shows the wrong size (the company states it's adjusting to U.S. sizing which it's still as confusing as ever). I wish I could return to the previous version of the app which was way more user friendly. This one makes me not want to shop H&M ever again. more
Horrible Customer Service Aug 17, 2020

By Cheerleader12234

I have never written a review before on anything but I had to after my recent purchase. Layout-wise the app itself works great and I have no problems with. It is when you try and complete a purchase that problems arise. When I ordered my clothing, I realized it had my old address on file. I immediately tried to reconcile this through customer service but the agent said that I had missed my “15-30 minute window of grace period” to do this. It had in fact been less than 30 minutes and I feel that the agent deliberately responded late so that he could prolong our chat thus ensuring that I miss that “window.” It was absolutely ridiculous and I had proof via email confirmation that I still had time to get this fixed but the agent kept insisting that the button was no longer available to him. His suggestion was to return it upon arrival. Not sure how thats supposed to work when it’s getting sent to my old address. So frustrating and it was an easy fix for a multi-billion dollar company who surely has the resources to do something as simple as alter the shipping address 20 minutes after the purchase was made. Will never order through this company again. more
Dec 8, 2018

By A Google user

H&M app in the past several months has been nothing but disappointment. I have reinstalled the app 5 or 6 times already! It shows items in my shopping bag that I have purchased already (has been doing that for all of my past orders) so I have to manually delete them. Does not let add items to the shopping bag. Sometimes it does not load content at all, even after closing/reopening the app. There are a lot of other bugs with the app that are quite annoying. more
Jan 31, 2020

By A Google user

I want to love the app since it is user friendly most of the time but recently its been impossible to place an order, that is before and after recent update.Window where you're supposed to enter payment info (cc or else) doesn't open, does "scroll thru", unable to add cc info to account in settings ("u may save your cc info after you enter it to complete order") which is very frustrating when you cant do it either way. Adding discount codes - half the time it doesnt work. I got more! more
Just the worst. Nov 16, 2020

By Aku6660

I haven’t ever written a review but this experience pushed me to. First time buying from the app. I shopped a couple of items and has been charged. Everything was grate until I got a email notifying me that shipping will take a while for my first item. Two weeks has passed and still haven’t heard anything. By the end of that week I have gotten an email saying that they canceled my item due to it being out of stock and will refund me. I’ve seen reviews that their company never keeps in track what they do or don’t have in stock and it’s very annoying. In that case I just wanted to cancel my order overall since it haven’t even been shipped out. I call customer service telling them that I wanted to cancel it but they told me that I can’t anymore because of the date I purchased the item. So now I’m stuck with a item I don’t want anymore. The refund took a whole other week for me to receive and I didn’t even get the full amount I payed for it. They just changed me for the original price of the item but never gave me the shipping and handling amount back. I can’t wait to just delete this app out of my phone forever. more
Feb 6, 2021

By Jamie Cyr

Issues with the app and notifications. The search function on the app doesn't work anymore (any search just gives a blank page that can't refresh). That makes it super hard to navigate. Also the "notify me" function for your size doesn't work well. I got an email that my size had come into stock and checked the minute I received it. Turns out my size hadn't come into stock so I'm not sure what happened. Still going to use the app since I like H&M clothes. more
Customer service frustration Jul 10, 2020

By Nevin Kara

Hello! I ordered 6 hoodies and 2 were missing and one was the wrong size. So basically half of my order is missing or wrong and hoodies are expensive🥵. The sizes on my order confirmation on the app is different than the one in my email and is different that the one that came with the package. I had to call customer service 3 times because they kept hanging up. The item in the wrong size is now sold out😖. I had a discount on my original order and asked that they do a price adjustment on my reorder to cover that discount. They tried to make it seem like an inconvenience discount. That isn’t an inconvenience discount!!! That is just the price I originally paid for!!!! I got my package at 9 am and have been dealing with this for nearly 2 hours. Extremely inconvenient and they couldn’t guarantee I would get a discount or anything because of the time wasted. I am frustrated but at least the hoodies I got in the correct size look nice... Sheesh, this order was a disaster. more
Apr 28, 2021

By Ananas & Banana

They updated the app that makes shopping extremely frustrating as if it wasn't bad already. You have to press back arrow just to get back to the menu section (it existed before). Idk who came up with idea of putting all the kids sections in one giant messy pile. Previously it was automatically separated by gender and age, easy and fast. Now you have to manually filter out gender, age, and even clothing type several times before you can find ANYTHING. Shopping certainly made NOT easier. more
Why fix what wasn’t broken!? Jul 9, 2018

By luvMD

This new app is slowwwwwwww. From clicking on your bag to adding things to your cart, it makes me lose interest and I’ve actually discontinued shopping because of it. When I was forced to download the “new and improved” version everything I had saved was deleted. The old app at least told you when something is sold out but now it’s just deleted. The merchandise I did manage to order after much frustration took EIGHT days just to get shipped! And one of my items was sold out. Duh! It took you over a week to do your job. And lastly, on your bank account it looks as if the money is withdrawn as soon as you order but it’s not actually taken out until the order is sent. That would be fine if it didn’t take over a week for things to be prepped. I will more than likely delete this app. The H&M stores carry minimal sizes which I why I always prefer the app but this is simply irritating and inconvenient. more
Two things to complain! Nov 30, 2019

By Amyliumusic

There’s nothing on this app that you could do something with canceling your order! We should be able to cancel our order within at least 30 minutes after our payment was completed! The only Way that you could cancel your order is through phone calls, and I have to say it is so inconvenient!!!! Right now I’m having this issue about Black Friday sales, there should be a 30% off on my payment but it didn’t happen to mine. But I accidentally pressed the pay button and now there’s no way for me to cancel it! I have tried to call for at least 10 times but it seems like that “ due to technical problems” my call can’t be answered!!!! THIS IS RIDICULOUS! And the app is always so slow. I really like H&M but I’m very upset by this situation! If the ones that are in charge of this app sees this, would you please fix it ASAP? Thank you! more

See all negative reviews

Community
Collaboration is key Oct 5, 2021

By EMPRESSpreneur

Forgiveness unlocks it.

See All Community Reviews

Expert
1. Experience the live H&M fashion feed anywhere, anytime - even on the go
2. Want to know if an item is available in more sizes and colors? Just scan the barcode on the tag and the app will tell you on the spot
3. Visual Search feature uses your own photos or screenshots to suggest similar in-stock items, using pattern, style, and color recognition technology
more

See All Expert Reviews

Community
Collaboration is key Oct 5, 2021

By EMPRESSpreneur

Forgiveness unlocks it.
Nope. Oct 24, 2019

By shawty.fineee

I don’t usually write reviews but I had too on this one. The app is good for finding clothings you like that may not be in the actual store (yet)! But the app it’s self is a disaster. Sometimes when I click “LIKE” on something, it doesn’t even “LIKE” it & doesn’t pop out on my “LIKE SECTION”. I just said to myself that it was mineral issue. (Things got worse). I would have a lot of things I wanted to buy, but didn’t have the money at the moment. So I would just put them in my cart/bag and return to it later. On this app, I can’t do that. You may be asking why & it’s because, when ever you put something on your cart, it will literally disappear in a matter of 2 days. (I would open the app and go straight to my bag/cart. & it would say that it was empty but I just filled it like a day ago). I tried signing in because I thought it would start saving, but still had the same issue. & to even make the topic worse, when I view something on my cart and go back to view others; it would take minutes to load. & after that, it would start at the top of the cart again (how annoying is that when you have a lot of things). PLEASE FIX THIS! I have a lot of things I want to buy but don’t want to go to the actual store more
Customer Service Jun 29, 2021

By VBMermaid

I was having trouble ALL day trying to checkout using the H&M app on my iPad. I called customer service and was connected to a woman I could hardly understand , and was of no use AT ALL. I explained that I tried at least five times, and each time when I got to the “complete purchase” phase, it would just time out. After receiving zero help from her, I used my phone to connect to the H&M app and it went through without a hitch. I’m sure you need to use sources outside the US, but this particular employee was useless. I shop in your stores often and have found your employees to be quite friendly, and very helpful, so I will not let this one encounter dampen my view of H&M. more
Jun 23, 2019

By A Google user

I value the luxury of shopping on line, receiving my purchases on my porch, trying the items on in the privacy of my house, and simply returning items that do not work. It's a rather perfect relationship. I've never had any shipping issues, return issues, reordering issues. I am a satisfied customer. plus the prices are affordable. more
Jun 10, 2019

By A Google user

I infinitely prefer the app to the in-person store. It is simple, easy to use, and I love the Basics section. It impressed me so much that I went into an H&M the other day and between the loud music and the disorganized placement of the clothes I really disliked shopping there. I'm going to stick to this app from now on. more
Feb 15, 2020

By A Google user

I wish I would have downloaded the H&M app years ago. I tend to re-buy multiples of the same thing and I save so much time by 'favoriting' items to later purchase again. It's also easier to view rewards and search for specific styles versus the desktop site. If you buy from H&M more than twice a year, the app is worth it. more
Shopping With H & M App Saves Time and Money May 3, 2019

By Panache54

I’ve been using the H&M app for several months and must admit I prefer it over the actual store. I get better service using the app than shopping in the store. I have more availability of merchandise in my size, I’m quickly informed when out of stock merchandise is back in stock, I have quick access to my favorites and future buys and I’m informed when stock is running out. I also like the fact that I know when merchandise is on sale. My shipping is always free. Returns are easy because you have the option of going into one of the H&M stores and return or exchange merchandise. It’s the best option for shopping; if your busy, on the “go” and don’t have time to pursue the stores. more
Jun 23, 2019

By A Google user

Easy to use. Very helpful when the size isn't in store, you can always order it online. The new rewards perk that they added is highly recommended, every dollar you spend equals a point. They also offer discounts to other stores. Going to be honest here, the only downside to the rewards program is you have a to wait 30 days in order to get the $5 dollars off. It's annoying, if you are like me, I shop here on a normal basis, so waiting a full month is a hassle. Other than that, it is great. more
H&M over all May 7, 2019

By leilei1414

H&M is one of my top stores to go too! They have amazing style and clothes and when I heard they had a app.. Well I couldn't resist not getting it!! They have clothing that you may not be able to find in stores which is a plus, and those clothes can be cheaper then they were originally in store. I think this app is fast and efficient way to get the clothes you love so much. So yes maybe things may be taken out when sent like someone could have been stolen shorts, but it really isn't the companies fault if someone did steal it, it was the person who stole its problem. I think H&M is one of best stores and should keep it online. Keep up the good work❤️ more
Mar 2, 2020

By A Google user

Much improved since last app. Easier to use but wish that the options for Klarna were a little easier to use... Had to manually check out in order to be able to access Klarna options but once they're was easy checkout. I used to work for H&M and I always liked how they tried to make this simple to use. Sometimes that was a fault but overall it was very efficient and seamless. more

See all 5 reviews

Mar 3, 2019

By A Google user

4 stars because it doesn't say height or weight of the model and the size they are wearing. Also, too many tracksuit looking outfits and stuff that looks similar. App runs smooth, but still lot of room for improvement. I'm very particular about styles. Hope they update trends more often. If something does catch my eye, its way overpriced for what it should be worth. I feel price is more based on trending product rather than quality of material. more
This app Suuuucks Aug 16, 2018

By Courtney A.H

I love H&M and generally will never right reviews but this app is such a disaster it deserves one. Browsing etc. is fine but the checkout process is a nightmare. When going to fill in your address it only loads sections of info at a time and you have to wait until it magically decides to bring up the remaining info boxes for you to fill in. To make matters worse every time I go to check out it tells me to “verify shipping”. When I go to do that well lo and behold it’s already been verified and now I have to add in all my CC info AGAIN even though I asked for it to be saved. Nothing works, not even the website. There customer service chat that is “24-7” doesn’t work. If I didn’t want these pieces so badly I’d uninstall this app and move on with life. For such a huge corporation it’s silly to have a app with such a frustrating check out system. more
My only concern Jun 27, 2018

By .JACQ

I really like this app. I live in a small and up-and-coming town and to find at least one or two trendy stores is a save!! HM being one of those stores, finding out the newly developed and updated app made the experience better. HOWEVER... why am I limited to just 60 saves? This app sure as hell offers more than 60 pieces of clothing so why can’t I go on a spree?! Please, I think it would be awesome to have unlimited saves because I do intend to by them or at least be inspired and uh, who doesn’t add 563 articles of clothing to their saves or likes 🤔. Limiting to 60 is smart. I see the point because it forces you to put the 60+ in your cart. Who said I was buying now? I gotta make my money, honey, first lol. Extend the limitation to NO limitation... that would be essential to my long list of clothing/shoes/accessory heaven 😄 more
Aug 20, 2019

By A Google user

Good in principle but lots of glitches. Often get error messages when trying to add items to my favorites. There seems to be a limit to how many items you can favorite. Have also had the experience of inventory on the app being incorrect which resulted in my order being messed up. more
Jan 27, 2023

By Monica Vecchiato

Sometimes you can't add items to your favorites because of a bug but you can add them to cart and then to your favorites. You can't create folders for your favorites. After some time all of you cart and your favorites are erased. Other than this, the app is good and easy to use, also the products have a pretty good quality for the price you pay, so I'm quite satisfied. more
Horrible Jun 23, 2020

By calisofresh

UPDATE: I had to come back and give H&M a little love. Yes, the shipping takes about 2 weeks. But they do let you know that up front. Still dislike the app BUT they really have quality products and I can’t find anyone to beat their prices for what you get !! I am and will continue to be an hm customer. Love this store, just not the shipping or the app lol ORIGINAL: I just dislike this app a lot because it’s inconvenient to use. H&M also has some of the worst delivery options and never actually give you a date for delivery just a broad, generic range (9-14 days standard). They are late often. The website has many issues, isnt up-to-date with my orders usually and offers no real help at all. Not happy with H&M at all right now. more
H&M Employee Review Oct 13, 2019

By Nicci Contreras

I actually really enjoy the new updates I just wish it was more up to date. There’s a feature called the “In-Store feature” and it was what’s available where but it’s hard to navigate or find stores nearby, some won’t even show up including my home store. When I sign customers up to be members on their phones we found that it was most annoying to find our birth year because it’s on a calendar not a manual type in, this is a problem because most my clientele is over 18 years old and well past there twenties so we take a good five minutes just to pass through by the month. Many customers didn’t even want to bother with it. Please fix it! :( more
Good, but needs some updates. May 28, 2019

By mstout12

I was a little frustrated with the app a while back when it was still in the midst of all the updates because my favorites completely disappeared. While I never got them back, the app is running smoothly enough now that I don’t mind, and I love the new member program. I do wish though that there wasn’t a cap on how many items I can add to my favorites. It would also be great if there was the option to check store availability for items within the app instead of having to go to the store. Would also love if there was a waitlist option for items that may come back in stock. more
Only use the app to see what’s not in store Feb 13, 2022

By Mingleexxiiii

To be honest this app is annoying. Meaning you click on something the page gets stuck and you can’t get back to your list you were just on. You search a store it gets stuck, you check sizing it gets stuck on that one page. I miss the old H&M website before the app honestly. Coordinates aren’t together up here, they could make choice selection easier but I think they do that on purpose so you look through the inventory. This is starting to remind me of the Zara app, it’s too much. Not simple enough more
Great clothing; lackluster experience Nov 14, 2022

By TJ6074

Don’t get me wrong; H&M has some really great quality clothing for the price, and as a result, it is my go-to for essentials like sweatshirts and tees. However, there is one major flaw in the app design, and that is the ability to only save 60 items to your favorites. I get it, no one needs a page cluttered from things you wanted three years ago, but I want to be able to save some things that I want without the hassle of having to clear out other things I like just to make room. So, my verdict is love the clothing, hate the app. more

See all 4 reviews

Change the shopping cart Dec 4, 2022

By lexbuchanan

I love h&m, I love the quality and prices, I also love to compulsively online shop!!! What I don’t love is that you can only add 50 items to your cart. I have a system where I like to add everything I love (which is a lot at h&m) and then go through my cart to windle down what I have to have that moment. Having to do that pre-maturely and getting rid of things I love just to add something more takes the fun out of it and is actually really frustrating. I know this might seem petty in the grand scheme of world problems BUT come holiday times I don’t even want to bother with a site that can’t contain my shopping list (even if it is overblown) and that I’m constantly having to reduce/recheck or reorder. Pls at least allow 100 items or the option to save for later, like almost every other online retailer I know. I get the strategy but it doesn’t help compulsive shoppers like myself who also have adhd brain. It just makes me want to avoid your site altogether when I’m constantly deleting and re-adding, then deleting again just to make my list how I want it!!!!!! more
Jan 26, 2023

By Laura Smith

When paying via PayPal it takes you through the motions of logging in and payment etc, then seems to take you to a web version of the store via the app and have to start again with payment, but it doesn't work. Have to delete the app and order online from a browser which is really annoying. more
Issues with receipts? Nov 12, 2020

By bruhjustputmyreview

I buy almost everything online, but on occasion I go into store and bring some items to return with me it’s a bit tricky if i didn’t securely keep the paper with me it’s shipped with. I’ve noticed the feature to view receipts from online purchases has been down for some weeks now. This made returns very quick and easy, and when I called h&m customer service to ask why it’s down the woman simply said it was working some of the time and it was supposedly working a few hours ago. Please fix this issue. I also use it to quickly view the items I’ve purchased, because the shipping is taking much longer at the moment and I try to check the date of which items I ordered. more
Limit on how many items I can “like” Oct 21, 2020

By Kitten lips

I enjoy the app, but I wish I could organise my “liked” items and also “like” more than the allotted amount of items! I find it silly that there is a limit to how many items I can keep in my reserved “like” section! I find it hard to find the items again to reconsider if I would like to buy it or if it is a piece of home decor, and I just need to go measure the space I wish to put it in, I can’t save the item unless I delete another “liked” item. Please don’t cap or limit how many items we can save in our “liked” section! It means there’s less likelihood that I’m going to be coming back to find the item again and purchase it. more
Clothes for kids Mar 14, 2019

By Glo_079

I am a long time customer. I believe H&M has great styles and quality of clothes for a reasonable price - especially for kids. However, I have been a bit disappointed and a bit annoyed to see that when I am browsing boy clothes for my three boys, I see a lot of obvious girl items in the selection. I specifically select the boys category and their size ranges to make shopping easier and faster and a lot of girl clothing items seem to appear with my search. While I can appreciate gender neutral garment items and while I understand the whole gender and equal rights movement - I believe if I select the boys category I wouldn’t have fringes, flowers or bows and very feminine style clothing come up with my search. more
Needs a little work Mar 24, 2019

By Savanah

I wish the app would show you the comments on reviews. Just having the rating of the fit doesn’t do any good if we can’t see the customers’ height, weight, and opinion on the material. When I go online it shows the comments but the app just says “comments are not available.” The app should also have better size guides. I’m from the US and having Uk sizing is always so confusing. Please make the sizing translated more towards the US (like small, medium, large, etc). Or at least include the height of the model and size of the garment the model is wearing or the measurement of the garment in its different sizes. That would be extremely helpful. more
Fix the barcode scanner already!!! Nov 5, 2022

By umbreon18

As an actual H&M employee the app is pretty good. You can access your account, browse items, check which stores may have stock and even just order it outright. My main issue though, is that my barcode scanner hasn’t worked in almost a month and that’s basically it’s most important feature! My workflow slows down tremendously when I have to stop and punch in the product # instead of just scanning to check an item. There has been at least THREE app updates since my scanner stopped working! FIX IT!!! more
My Favorites Oct 7, 2022

By Kaazmo

I would shop at H&M a lot more through the app if it wouldn’t constantly delete my favorites. I go through the app adding items I like to my favorites. When I’m ready to buy them, I come back to any empty my favorites. It is very frustrating and just discourages me to the point that I just close the app. No one wants to waste time going through all those categories trying to find the items again. If the my favorites resets at a certain point, there should be some kind of warning or notification at least. Give us a chance! more
Need to add some more features & ability to track order in the app Mar 28, 2020

By Stannfresh

There are some clothes that I‘ve bought and when they came I love them & I want to be able to buy some other colors, the app won’t let me check the ones that I’ve already bought it makes me go back to search them I think the app should let people go to the stuff that they’ve bought so they can just click on them to either buy them again or chose other color without search them. And also add the ability for people to track order that’s mark as ship through the app more
Behind the times Feb 27, 2022

By Starvitts

I find it very hard to believe this App doesn’t let you share your favorites. There is no share button anywhere on this app. I’ve also run into a problem multiple times while adding an item, not able to choose the size. The kids clothes are great and if you wait around long enough great discounts happen. They have very original and fun patterns.. for kids. I am very disappointed in the direction the women’s clothes has taken. This was my fav shop in NYC. Now the clothing is dull and boring. more

See all 3 reviews

Oct 27, 2018

By A Google user

The new update is very disappointing. It shows error when trying to view current and past orders. It shows the wrong size (the company states it's adjusting to U.S. sizing which it's still as confusing as ever). I wish I could return to the previous version of the app which was way more user friendly. This one makes me not want to shop H&M ever again. more
Dec 8, 2018

By A Google user

H&M app in the past several months has been nothing but disappointment. I have reinstalled the app 5 or 6 times already! It shows items in my shopping bag that I have purchased already (has been doing that for all of my past orders) so I have to manually delete them. Does not let add items to the shopping bag. Sometimes it does not load content at all, even after closing/reopening the app. There are a lot of other bugs with the app that are quite annoying. more
Jan 31, 2020

By A Google user

I want to love the app since it is user friendly most of the time but recently its been impossible to place an order, that is before and after recent update.Window where you're supposed to enter payment info (cc or else) doesn't open, does "scroll thru", unable to add cc info to account in settings ("u may save your cc info after you enter it to complete order") which is very frustrating when you cant do it either way. Adding discount codes - half the time it doesnt work. I got more! more
Feb 6, 2021

By Jamie Cyr

Issues with the app and notifications. The search function on the app doesn't work anymore (any search just gives a blank page that can't refresh). That makes it super hard to navigate. Also the "notify me" function for your size doesn't work well. I got an email that my size had come into stock and checked the minute I received it. Turns out my size hadn't come into stock so I'm not sure what happened. Still going to use the app since I like H&M clothes. more
Two things to complain! Nov 30, 2019

By Amyliumusic

There’s nothing on this app that you could do something with canceling your order! We should be able to cancel our order within at least 30 minutes after our payment was completed! The only Way that you could cancel your order is through phone calls, and I have to say it is so inconvenient!!!! Right now I’m having this issue about Black Friday sales, there should be a 30% off on my payment but it didn’t happen to mine. But I accidentally pressed the pay button and now there’s no way for me to cancel it! I have tried to call for at least 10 times but it seems like that “ due to technical problems” my call can’t be answered!!!! THIS IS RIDICULOUS! And the app is always so slow. I really like H&M but I’m very upset by this situation! If the ones that are in charge of this app sees this, would you please fix it ASAP? Thank you! more
Please fix the app ! Oct 18, 2019

By Happykittensmommy

I never had any complains about the H&M app until now October 2019 . All of a sudden it keeps saying that there having technical difficulties and that happens like every week . Another problem is there is now a limit to how many items u have saved and when things go out of stock it just says some items are out of stock and they don’t even tell u which items are they they just delete it . The worst part is that it’s hasn’t been saving my cart every day i have to find the items all over again and I don’t even know why I bother to take the time to do that . I should probably just take a picture of my cart to make it easier , but I shouldn’t even be doing that !! Apps are suppose to make ur shopping easier and more convenient , but this app is so annoying and making me just want to shop at forever 21 better . more
Keeps crashing Jul 21, 2018

By vichn

I’m using an iPhone X and the app keeps crashing. All I’m doing is browsing through items and the app closes by itself. Very frustrating having to reopen and figure out where I left off. Also the inventory is not accurate. I placed an order and received an email notice afterwards that several items were out of stock so I won’t be charged for these items thus won’t receive them. Bad UX. The UI on this new app is better than the old app version. I appreciate the much needed size chart link on every item. Ways to improve: 1. Figure out what is making the app crash and fix it. 2. Add more in-depth item descriptions and actual item measurements for each size please! Fashion retailers are so bad at this, it will most likely help reduce the amount of returns and exchanges. H&M, y’all could do better. more
Worst new app!!! Aug 2, 2018

By SoHonest

They recently launched a this new and “improved” app and its trash. It’s almost kind of funny that such a giant corporation has such a bad app. And hasn't done anything to fix it. Browsing and filtering is very limited. It randomly won’t load a page or just crashes. My last order shipped to an address that wasn’t listed as my primary. An address I shipped a gift to once last year. My friend had to reship package to me it only had 3/6 items. When I called hm and they said when packing my order there were some items out of stock so they just adjust the order with no notification. How is that even possible?? I’m guessing it’s bigger than this app. Seems like they have someone new and very unqualified making these changes. Too bad because I used to love shopping form app. more
Same error for over 6 days, unable to shop! Jul 11, 2020

By Megatalll

This app was fantastic until it wasn’t. In the process of checking out the app crashed. Now it says “ An important service is temporarily unavailable and the app cannot function without it. Please try again later or change country". When I go to their website it says.. "It's not you it's us. For some technical reason the page cannot be viewed. Please contact customer service." I have called, waited 10 mins, then hung up on. Chatted with “Daisy” on their chat option, when that crashes. Their Instagram support got back to me right away. But had no solution and told me to wait 5 days while they would email me updates. I have heard nothing. Fix this bug pleaseeeeee. more
Definitely unhappy! Jan 2, 2020

By Toy Saint

I have already contacted Customer Service. They told me that there is no level higher to discuss my dissatisfaction with this Company. Making a purchase with a debit card that can not except refunds that works like a gift Visa basically you can not receive a cash refund. They immediately received the funds‼️ Even if the return was not worn, had all tags & was returned the same day as the purchase. They told me I could exchange the item or take a store credit. I don’t understand if they cleared & received my money why I can’t return the item & receive mine back. The Card was not a Credit Card it was a debit card. So basically you are forcing me to purchase at your company even if I decide I do not want to purchase. more

See all 2 reviews

Horrible Customer Service Aug 17, 2020

By Cheerleader12234

I have never written a review before on anything but I had to after my recent purchase. Layout-wise the app itself works great and I have no problems with. It is when you try and complete a purchase that problems arise. When I ordered my clothing, I realized it had my old address on file. I immediately tried to reconcile this through customer service but the agent said that I had missed my “15-30 minute window of grace period” to do this. It had in fact been less than 30 minutes and I feel that the agent deliberately responded late so that he could prolong our chat thus ensuring that I miss that “window.” It was absolutely ridiculous and I had proof via email confirmation that I still had time to get this fixed but the agent kept insisting that the button was no longer available to him. His suggestion was to return it upon arrival. Not sure how thats supposed to work when it’s getting sent to my old address. So frustrating and it was an easy fix for a multi-billion dollar company who surely has the resources to do something as simple as alter the shipping address 20 minutes after the purchase was made. Will never order through this company again. more
Just the worst. Nov 16, 2020

By Aku6660

I haven’t ever written a review but this experience pushed me to. First time buying from the app. I shopped a couple of items and has been charged. Everything was grate until I got a email notifying me that shipping will take a while for my first item. Two weeks has passed and still haven’t heard anything. By the end of that week I have gotten an email saying that they canceled my item due to it being out of stock and will refund me. I’ve seen reviews that their company never keeps in track what they do or don’t have in stock and it’s very annoying. In that case I just wanted to cancel my order overall since it haven’t even been shipped out. I call customer service telling them that I wanted to cancel it but they told me that I can’t anymore because of the date I purchased the item. So now I’m stuck with a item I don’t want anymore. The refund took a whole other week for me to receive and I didn’t even get the full amount I payed for it. They just changed me for the original price of the item but never gave me the shipping and handling amount back. I can’t wait to just delete this app out of my phone forever. more
Customer service frustration Jul 10, 2020

By Nevin Kara

Hello! I ordered 6 hoodies and 2 were missing and one was the wrong size. So basically half of my order is missing or wrong and hoodies are expensive🥵. The sizes on my order confirmation on the app is different than the one in my email and is different that the one that came with the package. I had to call customer service 3 times because they kept hanging up. The item in the wrong size is now sold out😖. I had a discount on my original order and asked that they do a price adjustment on my reorder to cover that discount. They tried to make it seem like an inconvenience discount. That isn’t an inconvenience discount!!! That is just the price I originally paid for!!!! I got my package at 9 am and have been dealing with this for nearly 2 hours. Extremely inconvenient and they couldn’t guarantee I would get a discount or anything because of the time wasted. I am frustrated but at least the hoodies I got in the correct size look nice... Sheesh, this order was a disaster. more
Apr 28, 2021

By Ananas & Banana

They updated the app that makes shopping extremely frustrating as if it wasn't bad already. You have to press back arrow just to get back to the menu section (it existed before). Idk who came up with idea of putting all the kids sections in one giant messy pile. Previously it was automatically separated by gender and age, easy and fast. Now you have to manually filter out gender, age, and even clothing type several times before you can find ANYTHING. Shopping certainly made NOT easier. more
Why fix what wasn’t broken!? Jul 9, 2018

By luvMD

This new app is slowwwwwwww. From clicking on your bag to adding things to your cart, it makes me lose interest and I’ve actually discontinued shopping because of it. When I was forced to download the “new and improved” version everything I had saved was deleted. The old app at least told you when something is sold out but now it’s just deleted. The merchandise I did manage to order after much frustration took EIGHT days just to get shipped! And one of my items was sold out. Duh! It took you over a week to do your job. And lastly, on your bank account it looks as if the money is withdrawn as soon as you order but it’s not actually taken out until the order is sent. That would be fine if it didn’t take over a week for things to be prepped. I will more than likely delete this app. The H&M stores carry minimal sizes which I why I always prefer the app but this is simply irritating and inconvenient. more
Jan 8, 2023

By revathi nambiar

This is the worst online shopping app! Everytime I place an order, my bank account is debited, but there is no payment confirmation. After a while, I receive a message saying the order has been cancelled because the payment could not he confirmed. This happened to me thrice. And once this happens, it is very difficult to get the money back. Multiple follow ups, calls, escalations later, they say they are unable to process the reversal. This is such a disappointment from such a huge brand!! more
Horrible Nov 4, 2018

By Izzy097

I loved getting things from H&M... I live in the US and so it’s only available to shop by app or online. I’ve shopped online and the app before without any problems. But when H&M updated their app, I’ve had every excuse to hate shopping from there. First of all, you can’t look at you past orders on the “new” app. In general, their “new” app is glitchy and awful to use. Second, I know this sounds like a little bit of a stretch, but they sent me the wrong size of pants on purpose. They sent me a pair just a little bit smaller then what I usually get. I have a screenshot of my purchase before finalizing to even prove it. Even the recipe is different then what I ordered. Thought that was a little fishy, so I looked on the website to see if my size has been out of stock, and yes it was. And guess what size wasn’t, the pair I got. Used to like H&M, but I’m good on wasting my time and money. Quality has definitely gone down within the past year😔 more
Jan 19, 2023

By Arghyanir Giri

H&M is a great brand, i love their materials, fit, finish the discounts are awesome. But, the app is ridiculously buggy, after paying for an order due to some "technical glitch" my order was changed to COD and was asked to pay again. Often items i receive are someone else's or something entirely different from what i ordered. Messing up orders so often leads to returns and their refunds take almost a month to reflect on your account. Terrible experience with the app overall. Not recommended. more
App Doesn’t Work Feb 15, 2022

By Jessi Hardy

UPDATE! I deleted and redownloaded the app and the app seems to be working fine now. Must of been a bug that messed up on some users devices. Not sure why the fix wasn’t pushed into an update or the update messed up on my device. But deleting and re downloading the app seemed to fix my problem. Hope this helps others and fixes their app issue. — Leaving a review in hopes the developers will see. I’m getting emails and coupons to shop, but can’t. The website takes me to download app. The app just hangs on the logo and says won’t load in my country, in the US. The link in the App Store to report app to developers takes me to the broken app. I keep checking for an update, but nothing. It’s been broken for days. I hope when they fix this problem they reissue the online/app coupons that we couldn’t use because of the app issue. more
Nov 21, 2022

By Yiannis Kyriacou

1 star for the app if not zero. 4 stars for the customer service. Ordered a few things, paid in full but all items were still in the basket. No info in the account hub for the order. Customer service said that the order was not successfully completed and have returned the money. Even uninstalled and reinstalled the app but it didn't work again. Better order directly from the website via pc or laptop instead of using this app. more

See all 1 reviews

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