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Gyu-Kaku

Gyu-Kaku

PunchhTech

Start earning rewards with as little as 100 points!

4.0 Ratings 1K+ Reviews 100K+ Downloads

Ratings & Reviews

4.0
1.2K+ Ratings
  1. 5
    67+%
  2. 4
    8+%
  3. 3
    3+%
  4. 2
    2+%
  5. 1
    20+%
Write a Review
  • Natalie - what a gem!!! Jul 25, 2020

    By LVHawaian
    Natalie is the quintessentially perfect server and we are lucky enough to get her every time! Her energy is just the right amount for the restaurant. We were pleased with our experience with Natalie after getting yelled at for grabbing a napkin and then was given plastic fork and knives, when clearly, we were given stainless steel utensils during our experience....Natalie totally smoothed it over enough for us to come back again...!
    more
  • Lunch date Go-To Aug 20, 2017

    By Clutch81GoT
    My husband and I love this place. It's our weekly lunch date go to. Plus the prices during lunch is way cheaper and you get more items with your meal. Always great customer service whichever location we go to. App is awesome for points! Never had any issues with scanning or redeeming or updating! Plus they'll kick in extra points for "being awesome"!
    more
  • Jan 26, 2020

    By Morgan Bleuel
    When the app loads, it works great. But sometimes, it doesn't load at all and stays on the intro screen. It was working when I tried to make reservations and then stopped when I wanted to scan my receipt. I uninstalled and reinstalled with no change.
    more
  • Trouble with update. Jul 7, 2017

    By Ramblinwreck12
    EDIT: contacted customer service and they were able to give me my previously accumulated points. I've changed my rating to three stars. I will update once I visit the restaurant and put the app to use. Original review: Lost all my points and rewards with the update. That's a real bummer. Hopefully they can fix this because I spent a lot of money there and it's a shame to loose it like that. 1 star review because what good is a rewards app that can't save your rewards.
    more
  • First time in New Orleans Apr 27, 2019

    By MrsTSanchez
    Amazing food and staff. Kudos to the owner Kai for taking his time to hangout and speak to us. It’s great to see the compassion and dedication it takes to open one of these restaurants. Tiffany our lovely waiter was so attentive and always has a smile on her face. We’re so glad they finally open one here on NOLA. A definitive must try restaurant. Great for family and special occasions.
    more
  • Jan 25, 2019

    By A Google user
    Food definitely have gone downhill. Don't know why they make people wait 30+ mins when there were so many tables open. The 180 day reward expiry is the last straw. Common, people need time to accumulate the points for something nice, and now 180 days is all that all you give? Geez. Haha, just used my remaining rewards for a $0 lunch. See ya. You have driven this customer out... Plus his buddies. You can keep the 16 reward points and shove it.
    more
  • Update = $100 in lost rewards Jul 2, 2018

    By jjcmontana
    I had easily over $100 in rewards. But when I go to view or use them, the app is requiring me to transfer to the new app. It asks for my email address thatbwas used to originally sign up, or for my email address assigned to my Facebook account... luckily for me, it’s the same address. But when I enter it, I get an “invalid information” error message. I check it multiple times and no typos. So I click the link to email them if I have issues... but... here we are a week later and not even a response. Go to look up a phone number to call customer support, there isn’t one listed. I’m giving it to the end of this week, if they don’t contact me or get this resolved, I just won’t eat there again... I live in Honolulu... I have LOTS of BBQ restaurant options aside from Gyu-Kaku... the reward program was actually the reason I always chose them over the other places. This wouldn’t be a big deal for a couple bucks, but over $100 worth of rewards... gone.
    more
  • Aug 5, 2019

    By Courtney H.
    Come on Gyu-kaku. This is a special-occasions restaurant for most people. The new points policy allowing points to be vaid for only 180 days is ridiculous. The best value is to save 500 points ($500 spent) to get $25 off the bill. That means I have to go 4-5 times and feed 1-2 additional people each visit within 6 months so that I can get $25 off my 6th visit?! You are robbing from the people that would benefit most from this system.
    more
  • Jan 29, 2020

    By Avocado Bisque
    I first used the app after going to the Edmonton Gyu-kaku location for my birthday. Worked fine and gained a pile of points. When I went to use it for the Lunar New year the app was frozen and would not load. I was unable to use my points (over 500) or scan my receipt. I didn't realize the points on receipts expired after 48hrs so now I'll lose the $110 worth of points from my 2nd meal. I just saw an ad for another special today but these issues give me pause to going again.
    more
  • Expired points! Feb 1, 2019

    By evelyn7221
    You didn’t bother telling customers that points now expire on 2/1 until 2/1! I just lost 363 POINTS WITHOUT ANY NOTICE. That’s $363 of my business down the drain. Awful customer service and business practices right here. Not the first time this restaurant has been shady about stuff either, like their previously unposted unconventional happy hour hours. Ugh. This isn’t surprising but is very disappointing. Plus that whole “$10 off $30 of you go to news and offers tab with in 48 hours” is a lie. I went there just one hour after downloading this update but got a “no new news or offers” message.
    more

No reviews available

  • Natalie - what a gem!!! Jul 25, 2020

    By LVHawaian
    Natalie is the quintessentially perfect server and we are lucky enough to get her every time! Her energy is just the right amount for the restaurant. We were pleased with our experience with Natalie after getting yelled at for grabbing a napkin and then was given plastic fork and knives, when clearly, we were given stainless steel utensils during our experience....Natalie totally smoothed it over enough for us to come back again...!
    more
  • Lunch date Go-To Aug 20, 2017

    By Clutch81GoT
    My husband and I love this place. It's our weekly lunch date go to. Plus the prices during lunch is way cheaper and you get more items with your meal. Always great customer service whichever location we go to. App is awesome for points! Never had any issues with scanning or redeeming or updating! Plus they'll kick in extra points for "being awesome"!
    more
  • First time in New Orleans Apr 27, 2019

    By MrsTSanchez
    Amazing food and staff. Kudos to the owner Kai for taking his time to hangout and speak to us. It’s great to see the compassion and dedication it takes to open one of these restaurants. Tiffany our lovely waiter was so attentive and always has a smile on her face. We’re so glad they finally open one here on NOLA. A definitive must try restaurant. Great for family and special occasions.
    more
  • Finally back open! Aug 21, 2020

    By rags303
    Glad to have been able to visit even if for take out. The food was great as usual even if the selection was less than usual. Will be back again to dine “in” outside.
  • Absolutely Delicious Oct 7, 2019

    By ChefPhillip
    I can not recommend a better place then this. I’ve been to them all over the country and the service and food are always top notch.
  • Saturday Unhappy Hour Oct 20, 2019

    By Madlemonade
    Food was on good as usual but the al a cart add ons were delivered late which main the meat run cold. Oh well better luck next time.
  • server issue? Oct 25, 2019

    By kimi_chee
    server as in connection... anything going on? i can’t seem to connect... we reaaaaaaaally love the restaurant so resolution please!
  • Waiting on my Gold app Mar 17, 2015

    By Lmn42
    It's not a bad app just waiting for my member ship to change to Gold I still haven't gotten it and I received that email a week ago.
  • Jan 26, 2020

    By Morgan Bleuel
    When the app loads, it works great. But sometimes, it doesn't load at all and stays on the intro screen. It was working when I tried to make reservations and then stopped when I wanted to scan my receipt. I uninstalled and reinstalled with no change.
    more
  • Trouble with update. Jul 7, 2017

    By Ramblinwreck12
    EDIT: contacted customer service and they were able to give me my previously accumulated points. I've changed my rating to three stars. I will update once I visit the restaurant and put the app to use. Original review: Lost all my points and rewards with the update. That's a real bummer. Hopefully they can fix this because I spent a lot of money there and it's a shame to loose it like that. 1 star review because what good is a rewards app that can't save your rewards.
    more
  • Feb 8, 2019

    By Something Mysterious
    I really liked the whole system. But one day I was logged off. I tried to log in with Facebook but it says it's shared with maximum number of users... And I don't even have any other users on my phone! Help? Other than that it was working great.
    more
  • Won't accept my receipt! Aug 8, 2017

    By Avvbggv
    It says my receipt is too old and it's only been a couple days. What's going on? Update: I've been told the time limit is 2 days t scan receipt. They gave me the pts but they should list this time limit to avoid confusion.
    more
  • App Tick Nov 18, 2017

    By Muh9
    The restaurant itself is lovely. But i can’t reserve a table via the app. After clicking “find a table”, it’ll show a blank screen with a loading logo, but will never pull up the page successfully
  • Jan 29, 2020

    By Avocado Bisque
    I first used the app after going to the Edmonton Gyu-kaku location for my birthday. Worked fine and gained a pile of points. When I went to use it for the Lunar New year the app was frozen and would not load. I was unable to use my points (over 500) or scan my receipt. I didn't realize the points on receipts expired after 48hrs so now I'll lose the $110 worth of points from my 2nd meal. I just saw an ad for another special today but these issues give me pause to going again.
    more
  • Reservation Issues Dec 23, 2019

    By EventSucks
    When attempting to use the reservation portion, it keeps black screening and have to start all over. Pretty annoying, took about 8 attempts to finally get it, only way i knew it worked was I received my email confirmation. Also its shady about the expiring points. I had about 800pts all gone, I definitely will be dining with them less now. Looking for new alternatives.
    more
  • Jan 19, 2019

    By Jeffrey Gronich
    the food is amazing here, and the app is good, but the points you earn now expire after 180 days which really isn't much time to save up for much to redeem.
  • Jan 30, 2019

    By Cynthia Taylor
    Double hamburger menu when app pulls website. Also, either the call for gps location is slow in the app on the "location" page or the service isn't working right now because it's putting the New Orleans location in Africa.
  • App doesn’t work consistently Oct 25, 2019

    By *Win*
    When I want to use my points in the restaurant the app ‘can’t connect to the server’ and there’s nothing they can do about it. So I didn’t get to use my points (which then expired the following day) and had to pay for the meal that should have been free, but nobody can fix it. Not acceptable.
    more
  • Jan 25, 2019

    By A Google user
    Food definitely have gone downhill. Don't know why they make people wait 30+ mins when there were so many tables open. The 180 day reward expiry is the last straw. Common, people need time to accumulate the points for something nice, and now 180 days is all that all you give? Geez. Haha, just used my remaining rewards for a $0 lunch. See ya. You have driven this customer out... Plus his buddies. You can keep the 16 reward points and shove it.
    more
  • Update = $100 in lost rewards Jul 2, 2018

    By jjcmontana
    I had easily over $100 in rewards. But when I go to view or use them, the app is requiring me to transfer to the new app. It asks for my email address thatbwas used to originally sign up, or for my email address assigned to my Facebook account... luckily for me, it’s the same address. But when I enter it, I get an “invalid information” error message. I check it multiple times and no typos. So I click the link to email them if I have issues... but... here we are a week later and not even a response. Go to look up a phone number to call customer support, there isn’t one listed. I’m giving it to the end of this week, if they don’t contact me or get this resolved, I just won’t eat there again... I live in Honolulu... I have LOTS of BBQ restaurant options aside from Gyu-Kaku... the reward program was actually the reason I always chose them over the other places. This wouldn’t be a big deal for a couple bucks, but over $100 worth of rewards... gone.
    more
  • Aug 5, 2019

    By Courtney H.
    Come on Gyu-kaku. This is a special-occasions restaurant for most people. The new points policy allowing points to be vaid for only 180 days is ridiculous. The best value is to save 500 points ($500 spent) to get $25 off the bill. That means I have to go 4-5 times and feed 1-2 additional people each visit within 6 months so that I can get $25 off my 6th visit?! You are robbing from the people that would benefit most from this system.
    more
  • Expired points! Feb 1, 2019

    By evelyn7221
    You didn’t bother telling customers that points now expire on 2/1 until 2/1! I just lost 363 POINTS WITHOUT ANY NOTICE. That’s $363 of my business down the drain. Awful customer service and business practices right here. Not the first time this restaurant has been shady about stuff either, like their previously unposted unconventional happy hour hours. Ugh. This isn’t surprising but is very disappointing. Plus that whole “$10 off $30 of you go to news and offers tab with in 48 hours” is a lie. I went there just one hour after downloading this update but got a “no new news or offers” message.
    more
  • Mar 22, 2019

    By A Google user
    I signed up. Received my initial reward point after dining. i tried to sign in again after dining a 2nd time. Was unable to sign back in. My password didn't work!? Tried to reset. Said was going to send me an email to reset password in a few minutes. It's been 2 weeks and NEVER received email/instructions to reset password!?!? Looks like I won't be dining here that often. Red Lobster' App works WAY BETTER!!!!!
    more

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