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Grubhub: Local Food Delivery & Restaurant Takeout

Grubhub: Local Food Delivery & Restaurant Takeout

Grubhub

Order food, get restaurant delivery, or pick up food from restaurants near you!

4.7 Ratings 4M+ Reviews 10M+ Downloads

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Ratings & Reviews

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  • img Community
    If you are craving pizza and need a way to get pizza delivered right to you, GrubHub can help you find pizza places near you that deliver. You can choose your food quickly and only spend less 10 minutes ordering. You don’t have to worry about calling a store with your order and then drive to pick it up, you can simply select what you want and have it show up with no hassle.
    img by Sharon
    2 years ago
  • img Expert Best Food Delivery & Takeout Apps of 2021

    Best Food Delivery & Takeout Apps of 2021

    Hungry? Before you order food, find out which takeout and delivery apps will save you the most money. We tested the most popular apps to find the best value.

  • img Expert
    1. Lunch breaks shouldn't be optional! Pre-order your meal from 2 hours up to 4 days in advance for those busiest work weeks
    2. Express Reorder feature lets you copy a previous meal straight to checkout, saving you tons of time on customization options
    3. Want a bit more information before you place your order? Check out community ratings and reviews for the inside scoop

    Reviewed by Laura S on December 28, 2017

  • Terrible customer service Jan 23, 2021

    By cory0820
    The only form of customer service they provide is just, essentially, throwing your money back at you. They figure if the wrong item is refunded that that suddenly resolves the issues. They, apparently, have no guidelines upon their presentation of advertised products, they have no guidelines on how to treat their drivers and upon first moment when a complaint is made they take the money allotted to the drivers even if I personally request that that money not be taken from them and if I ask that the tip remain the same since the driver had done their job in a way that exceeds expectations, and they have no guidelines upon how to ensure that food is delivered correctly. Every order that I receive has a missing item, or no cutlery even though I request them, or the entire order is completely different than what is pictured. Then when I make a complaint and say it is not the drivers fault their only form of reparations is that they refund the order but do nothing to ensure that the mistake does not happen again, refund everything including the tip, and just accost the restaurant and the driver. I have been using this app for years now and I am just done with it. I can never receive a meal and enjoy it. Instead it’s a headache of having to speak to customer service, be treated like I’m a liar and that everything was correct, and just feel as if the company is throwing my money at me only to appease me.
  • The customer is always right even when they’re wrong. May 3, 2020

    By Claudia's bar
    We love Grubhub! We have never had an issue with any of our orders. Our food from Smashbox was, as always, hot and delicious! And although the order was supposed to be delivered a bit later than expected, it arrived 10 minutes earlier than the initial time we were given! We had gotten a message from Grubhub that our order was running behind. A+ for that alone! We accidentally ordered one too many burgers because I couldn’t make up my mind and had added a few to choose from, meaning to delete one of them before submitting our order. Well, I forgot to delete the one I didn’t want and we tried to contact Grubhub and also our driver Helen to see if the order could be adjusted (I hate wasting food and we don’t care for leftovers). Helen promptly texted me to let me know that Smashbox could not adjust it once placed. No biggie, it was my mistake...I get it. Helen, our driver, is fabulous! Courteous and friendly. Smashbox is fabulous! Even though, I’m the one that made the mistake, I got a message stating that our bill was adjusted and we weren’t charged for the extra burger! Talk about great customer service! A happy customer is a returning customer! Thank you!
  • Oct 22, 2021

    By Oblivion World
    fairly good app, make sure you put what you actually want in the descriptions because communication is key. On this app there's only one reason why I have the one star is because sometimes they don't give you what you exactly want but if it's specified then everything will be all right.
  • The app is better than the service Jan 27, 2018

    By Classtaker
    I have used gh at least 20 times. The app is great, it always works. though it seems inconsistent from restaurant to restaurant in its menu application and usage -sometimes confusing what comes with an item. The service from grub hub employees hasn’t been bad, they tell me when there’s a problem and make it right, so I think the company seems to care (more than I can say for other food delivery services I’ve used which I won’t name here, but it starts with a U!) So I’m loyal to gh in my restaurant delivery patronage anymore. Now you just have to expect though, the restaurants sometimes have issues and cancel your order & your experience depends in large part upon the relationship between that restaurant and gh. Another factor- if you get a driver who treats your food and your time with respect, which isn’t usually a problem. The drivers usually call from the driveway, I don’t know why, most pizza places ring the bell. Sometimes the drivers forget food or spill it. hey this is going to happen if you order from gh 20 or more times. You take your chances, because you don’t want to cook so much, and you don’t want to go out into the public either. Thanks for being there most of the time gh when I’m not cookin’. And shout out to mr. gyro because he is consistently good & fast, never cancels.☮️
  • How on earth do they have 4.8 stars?! Mar 27, 2019

    By Ellemno
    The quality of Grubhub must depend on the area because we have NEVER had a smooth delivery with them, yet we’ve never had any issues with UberEats or DoorDash. Grubhub is HORRIBLE. Food arrives super late if it ever arrives at all! One driver apologized profusely stating that her COMPANY credit card had been denied upon paying for our food at the restaurant so she had to wait 45 minutes for customer service to assist her. Thankfully, she insisted that the restaurant remake our food so it would be warm for us. We’ve waited & waited for several orders & called customer service to find out what the hold up is, only to have our orders CANCELED in which “no further information as to why, can be given at this time, but we apologize for the inconvenience.” Seriously?! I’m pregnant, I have a 2 year old & when I order food for delivery, it’s not because I’m lazy, it’s because I’m having a moment of desperation & a NO SHOW order is NOT cool. Some of our favorite restaurants have switched to Grubhub & I’ve told them all of our horror stories & they’re seriously thinking about going back to UberEats or DoorDash. If you’re not able to be consistent in certain areas Grubhub, you’ll only damage your rep & lose clients. If you’re not ready &/or equipped to deliver in our area, pull yourselves until you are!
  • Oct 22, 2021

    By Cameron Osborne
    really good if they offer the service in your area. the UI is ok. I am rating the app not some of the drivers. although most of the drivers in my area are pretty decent folk. only had a an extreme delay of over an hour one time.
  • Love .... but... Oct 22, 2017

    By Nrock1983
    This app is the best however there is one major glitch. If you Open a restaurant and start to place an order and then for some reason have to do something else on your phone such as received a phone call or send a message, when you go to go back in to GrubHub your order is completely gone. It in NO WAY saves your order to you bag. This has been a large inconvenience a few times. Also it doesn't often seem to be very convenient way to add extra small things that aren't always automatic optional extras. Like if you want to add peppers to your soup ( a cheap but important add for some) and you have to message in the comment you then and hope that they add it and possibly price adjust your order. The thing that the app is outstanding. I use it constantly. Not to mention their customer service is amazing! Recently we were missing an addition to a main dish that was supposed to be together. Not only did grandpa take it upon themselves to send out the missing item they re-ordered the main dish for us so that everything could be hot and fresh together. That will ALWAYS fix problems above and beyond. That's why I will continue to always use them.
  • Terrible customer service Jan 23, 2021

    By cory0820
    The only form of customer service they provide is just, essentially, throwing your money back at you. They figure if the wrong item is refunded that that suddenly resolves the issues. They, apparently, have no guidelines upon their presentation of advertised products, they have no guidelines on how to treat their drivers and upon first moment when a complaint is made they take the money allotted to the drivers even if I personally request that that money not be taken from them and if I ask that the tip remain the same since the driver had done their job in a way that exceeds expectations, and they have no guidelines upon how to ensure that food is delivered correctly. Every order that I receive has a missing item, or no cutlery even though I request them, or the entire order is completely different than what is pictured. Then when I make a complaint and say it is not the drivers fault their only form of reparations is that they refund the order but do nothing to ensure that the mistake does not happen again, refund everything including the tip, and just accost the restaurant and the driver. I have been using this app for years now and I am just done with it. I can never receive a meal and enjoy it. Instead it’s a headache of having to speak to customer service, be treated like I’m a liar and that everything was correct, and just feel as if the company is throwing my money at me only to appease me.
  • The customer is always right even when they’re wrong. May 3, 2020

    By Claudia's bar
    We love Grubhub! We have never had an issue with any of our orders. Our food from Smashbox was, as always, hot and delicious! And although the order was supposed to be delivered a bit later than expected, it arrived 10 minutes earlier than the initial time we were given! We had gotten a message from Grubhub that our order was running behind. A+ for that alone! We accidentally ordered one too many burgers because I couldn’t make up my mind and had added a few to choose from, meaning to delete one of them before submitting our order. Well, I forgot to delete the one I didn’t want and we tried to contact Grubhub and also our driver Helen to see if the order could be adjusted (I hate wasting food and we don’t care for leftovers). Helen promptly texted me to let me know that Smashbox could not adjust it once placed. No biggie, it was my mistake...I get it. Helen, our driver, is fabulous! Courteous and friendly. Smashbox is fabulous! Even though, I’m the one that made the mistake, I got a message stating that our bill was adjusted and we weren’t charged for the extra burger! Talk about great customer service! A happy customer is a returning customer! Thank you!
  • Oct 22, 2021

    By Oblivion World
    fairly good app, make sure you put what you actually want in the descriptions because communication is key. On this app there's only one reason why I have the one star is because sometimes they don't give you what you exactly want but if it's specified then everything will be all right.
  • The app is better than the service Jan 27, 2018

    By Classtaker
    I have used gh at least 20 times. The app is great, it always works. though it seems inconsistent from restaurant to restaurant in its menu application and usage -sometimes confusing what comes with an item. The service from grub hub employees hasn’t been bad, they tell me when there’s a problem and make it right, so I think the company seems to care (more than I can say for other food delivery services I’ve used which I won’t name here, but it starts with a U!) So I’m loyal to gh in my restaurant delivery patronage anymore. Now you just have to expect though, the restaurants sometimes have issues and cancel your order & your experience depends in large part upon the relationship between that restaurant and gh. Another factor- if you get a driver who treats your food and your time with respect, which isn’t usually a problem. The drivers usually call from the driveway, I don’t know why, most pizza places ring the bell. Sometimes the drivers forget food or spill it. hey this is going to happen if you order from gh 20 or more times. You take your chances, because you don’t want to cook so much, and you don’t want to go out into the public either. Thanks for being there most of the time gh when I’m not cookin’. And shout out to mr. gyro because he is consistently good & fast, never cancels.☮️
  • How on earth do they have 4.8 stars?! Mar 27, 2019

    By Ellemno
    The quality of Grubhub must depend on the area because we have NEVER had a smooth delivery with them, yet we’ve never had any issues with UberEats or DoorDash. Grubhub is HORRIBLE. Food arrives super late if it ever arrives at all! One driver apologized profusely stating that her COMPANY credit card had been denied upon paying for our food at the restaurant so she had to wait 45 minutes for customer service to assist her. Thankfully, she insisted that the restaurant remake our food so it would be warm for us. We’ve waited & waited for several orders & called customer service to find out what the hold up is, only to have our orders CANCELED in which “no further information as to why, can be given at this time, but we apologize for the inconvenience.” Seriously?! I’m pregnant, I have a 2 year old & when I order food for delivery, it’s not because I’m lazy, it’s because I’m having a moment of desperation & a NO SHOW order is NOT cool. Some of our favorite restaurants have switched to Grubhub & I’ve told them all of our horror stories & they’re seriously thinking about going back to UberEats or DoorDash. If you’re not able to be consistent in certain areas Grubhub, you’ll only damage your rep & lose clients. If you’re not ready &/or equipped to deliver in our area, pull yourselves until you are!
  • Oct 22, 2021

    By Cameron Osborne
    really good if they offer the service in your area. the UI is ok. I am rating the app not some of the drivers. although most of the drivers in my area are pretty decent folk. only had a an extreme delay of over an hour one time.
  • Love .... but... Oct 22, 2017

    By Nrock1983
    This app is the best however there is one major glitch. If you Open a restaurant and start to place an order and then for some reason have to do something else on your phone such as received a phone call or send a message, when you go to go back in to GrubHub your order is completely gone. It in NO WAY saves your order to you bag. This has been a large inconvenience a few times. Also it doesn't often seem to be very convenient way to add extra small things that aren't always automatic optional extras. Like if you want to add peppers to your soup ( a cheap but important add for some) and you have to message in the comment you then and hope that they add it and possibly price adjust your order. The thing that the app is outstanding. I use it constantly. Not to mention their customer service is amazing! Recently we were missing an addition to a main dish that was supposed to be together. Not only did grandpa take it upon themselves to send out the missing item they re-ordered the main dish for us so that everything could be hot and fresh together. That will ALWAYS fix problems above and beyond. That's why I will continue to always use them.
  • Oct 19, 2021

    By Ehab Elnagar
    very restrictive in what you can or cannot change on your order (mostly with removing bacon from certain items, things like that). also having issues with orders being erased and having to start all over again. otherwise, app makes ordering out easier, but the service charges are a bit ridiculous in my opinion.
  • Oct 2, 2021

    By Doug Pavlowsky
    Tons of options, obviously super convenient. I really like the contact contactless delivery, even for after COVID. There are definitely issues with consistency when it comes to delivery times, and it's somewhat frequent that the driver forgets some of the order at the restaurant. Overall, it's really convenient when it goes right, but unfortunately need a contingency plan if you are on a timeline.
  • Iffy customer service Aug 10, 2020

    By ARE_123
    Honestly it wasn’t the food that was the problem...it was the driver...at first the ETA was between 9:15-9:25 which made sense considering it’s FAST FOOD...it took a while for someone to pick the food up which I understand due to COVID but while a driver was able to pick up the food or was en route to pick up the food within the 9:15-9:25 ETA when the time moved to 9:35-9:45 I was confused on what was happening so I went to track the order to see that the driver was stuck at the same location for at LEAST 15 minutes...I had attempted to contact her to see exactly how far she was so I can try to figure out the eta again but she took about 20 minutes to respond to me...by the time she did respond she said she was coming to me (which I felt was a lie) but nonetheless I still waited for her to arrive to which my order was delivered literally an HOUR after I ordered it..my drink was watery (which I know isn’t the restaurants fault) and the food was on the verge of being cold...lack of communication is the main reason for this rating and the fact that I couldn’t get in contact with Grubhub themselves makes it worse...seriously debating if I’m going to be using this service for future deliveries cuz it doesn’t make sense for it to take an HOUR for fast food and that I was unable to get in contact with customer support
  • Oct 22, 2021

    By Dean Johannesen
    I would recommend that everyone stay as far away from GrubHub as you can!!!! Every time i TRY to order from one of the restaurants on this app, they cancel my order because they are not taking orders that night. Seems like no restaurant actually wants to use them for delivery. And on top of that, I stupidly subscribe to their GrubHub+ thinking I'll save money only to lose the subscription fee because I can't actually order food from any restaurant. WORST DELIVERY SERVICE EVER!!!!!!
  • Continually frustrated Nov 7, 2019

    By Izzlefoshizzlemanizzle
    So many frustrations with this company. One huge one is when my orders are randomly cancelled, but nobody lets me know for an hour. By the time I’m told I need to figure out different food everything is closed half the time. And it’s usually with no explanation. Delivery time is entirely unpredictable, it will give you an estimate that ends up being literally half of how long it actually takes. But one of the biggest complaints is price discrepancies. I’m not even talking about the ginormous delivery fees, but rather the difference I price of the actual food items as listed on Grubhub compared to the restaurant’s website. I only noticed this recently, but they often charge a higher price for the food itself than the restaurants, which seems so screwy. High delivery fees are one thing, but the food itself is more expensive too?? What?? And so very often my order is missing items or just wrong, so what was I even paying extra for? Lastly, they used to make up for some of these annoyances (at least in my head) with fairly frequent coupons, and that fun wheel thing you spun with every order. It doesn’t feel worth ordering anymore unless I have a coupon, but they took those away (except for the ones that you have to use within like 24 hours of receiving them, which I seem to only get after ordering when I’m not trying to shell out the delivery money twice in 24 hours) so I guess that’s that. Disappointed and hungry.
  • VERY Hit or Miss May 28, 2020

    By PeachTheTeach
    We have ordered from this app several times. Sometimes it’s okay, although it seems like on every order the delivery time gets extended from what they originally tell you (for example it was supposed to take 40 minutes but it actually took 50-60). This happens a lot which in my opinion is not a good business practice. There have been several times (including right now) where the driver seems to sit in one spot and stay there until AFTER the delivery window. And then eventually they get to the restaurant to pick up the food. Because of this many times our food will arrive cold or soggy. This has happened with multiple drivers in our area, so often that we have started using other apps over Grubhub. Also for whatever reason, the app GPS never gets the address right. Usually it’s not a problem but one delivery we had a driver get very lost and couldn’t tell me where he was, and then had the nerve to tell me that it was MY fault that the address was “wrong” or hard to find. I get it, these are tough times especially for delivery drivers and such. But that doesn’t excuse bad business practices, not holding drivers accountable, and a really bad working app. It seems like many other people have had similar problems that date back 1-2 years, which means that higher ups don’t value feedback or just aren’t in the business for customer satisfaction. I’m sorry if it sounds harsh but it seems to be the truth.
  • Oct 22, 2021

    By Tom Uhrig
    you can no longer at notes to orders that specify the removal or substitution of toppings from a menu item. there's an abstract "delivery fee" claiming to cover what the restaurant need to do for delivery, but they use their own drivers so it's as much as putting the food in a box and it's not worth what they're charging. the menu items are already priced above normal, why nickel and dime? clear disregard for user experience in the efforts of increasing profits marginally. another greedy co
  • Horrible customer service in the past year Oct 10, 2021

    By angmor09
    I use Grubhub a lot due to not wanting to have to keep up with restaurants who deliver in my area. It use to be that when you placed your order through Grubhub and and item could not be prepared, a representative from Grubhub would directly call you and ask you if any other item could be substituted. If you said no they would allow you to cancel your order in full, if you said yes they would find a replacement for the order and your order would go though. Now however it seems like their customer service team doesn’t want to call customers or try to make it right. They will just go ahead and refund the item the store can’t provide and you WILL NOT know anything until your order arrives with missing items. Why are we using a delivery app if they can’t even contact the costumers if items won’t be delivered? This has happened multiple times through different restaurants in the past few months. Zero contact from Grubhub like they use to. Even paid for the Grubhub membership so you would think they would want to support their customers but I guess not. I deleted my membership, my information from their site, my app and I’m not going to use them for food delivery anymore as their care of customers has really gone downhill this past year. The customer service agents use to really be on top of things in the past and I have been using Grubhub for years now. Not anymore I’ll be installing DoorDash to give them a shot now.
  • Oct 20, 2021

    By L
    Used to be okay - have had more and more issues. My last order said it would take 25 minutes. Then they changed the time twice and it was over an hour late. When I contacted the restaurant, they were frustrated because they'd put the order in for the original time. Grubhub is screwing users and restaurants, and probably drivers too. Way to ruin your halfway decent business.
  • Oct 22, 2021

    By Monie Linker
    I've had issues a week now. I was refunded my money off 1 order I waited 2hrs got a notification it was delivered but wasn't I called them they refunded my money gave me 60free days of delivery NEVER once said I had to spend $15 or more to receive it then I was told they were gona refund the fee I paid for delivery yest but never received it. I'm very dissatisfied at this point. I've used them awhile now but it's making me not want to use them anymore. 1 person tells u 1 thing then it's diff
  • Never using this service again Oct 26, 2019

    By I just wanted my wings
    I placed an order last night at 8pm. I was told the order would arrive at 9:30. After three calls, two text conversations and 5 hours later I never received my order. The first two conversations plus the first text conversation said the food would be delivered and remade and I was even told that they were in contact with the driver. By 1am I had had enough and I was very vocal with my frustration. The only compensation I was told I would receive was 10% off my next order and a refund. Great. My money back and an extra $4 next time I decide to use this service. I tried to explain that the compensation was very lackluster and I was unhappy with my situation, and the GrubHub person told me I should try ordering something else At 1:30am? Even after explaining how unrealistic this compromise was, I was told for the fifth time of the night that they were “sorry for my inconvenience” and asked what else they could do for me. Extremely unsympathetic and I will never use Grubhub again. You better hope you’re in a highly populated area. The order is confirmed no matter if there are any drivers in the area. If not, just be ready to accept an apology for an inconvenience. And as a side note. I would have driven to pick up my order if I was told it wasn’t coming. I know I’m paying at least a 20% mark up for the delivery. I’m tipping after that too. The point was I was told in multiple occasion it was coming, just a terrible delay. Ridiculous.
  • Oct 22, 2021

    By Ann-Marie Bennett
    Beware! I had someone hack my account from several states away and was told the issue would be resolved in 48 hours. 4 days later they are still looking into it and there is no way for me to check on the status without calling again and explaining the entire thing again. There are plenty of other delivery apps available out there - use one that actually keeps your info safe and stands by their policies!
  • Two strikes, might not get a third Jan 22, 2020

    By Merp8472619484628
    Today was my second horrible experience. Driver parks in a parking lot around the corner for 20 minutes, then marks my food delivered. I texted the fake phone number they get 4 times and called it about 5 or 6 with no response. Call customer service, at first they tell me I don’t exist in their system using the phone number I was calling from, after telling me the wrong number 3 times. Once the guy miraculously finds my account he says it was delivered. I tell him it wasn’t and explain that the driver literally sat in an empty parking lot and he offers me $5 dollars for a $9 meal. I told him no thanks and I hung up. I called back to get another person. They call the driver after managing to find my account instantly and the guy said he was calling a number (mine but all out of order) and that he delivered it on my houses doorstep... I was ordering from the bowling alley I work at... After saying I can send proof the driver basically stole my food and refused to contact me, the offer changed to $25 dollars. I’m giving one more order to use it and then I probably won’t use the service again. Foch from Portland, ME, I hope you enjoyed my Applebee’s and that tip you didn’t deserve. Tip for Grubhub, add a rating system for drivers, I have a ton of friends who have all had a similar experience. If I could report a driver and rate him this review wouldn’t be written, just a bad one for him.
  • img Community
    If you are craving pizza and need a way to get pizza delivered right to you, GrubHub can help you find pizza places near you that deliver. You can choose your food quickly and only spend less 10 minutes ordering. You don’t have to worry about calling a store with your order and then drive to pick it up, you can simply select what you want and have it show up with no hassle.
    img by Sharon
    2 years ago
  • img Expert Best Food Delivery & Takeout Apps of 2021

    Best Food Delivery & Takeout Apps of 2021

    Hungry? Before you order food, find out which takeout and delivery apps will save you the most money. We tested the most popular apps to find the best value.

  • img Expert
    1. Lunch breaks shouldn't be optional! Pre-order your meal from 2 hours up to 4 days in advance for those busiest work weeks
    2. Express Reorder feature lets you copy a previous meal straight to checkout, saving you tons of time on customization options
    3. Want a bit more information before you place your order? Check out community ratings and reviews for the inside scoop

    Reviewed by Laura S on December 28, 2017

  • Terrible customer service Jan 23, 2021

    By cory0820
    The only form of customer service they provide is just, essentially, throwing your money back at you. They figure if the wrong item is refunded that that suddenly resolves the issues. They, apparently, have no guidelines upon their presentation of advertised products, they have no guidelines on how to treat their drivers and upon first moment when a complaint is made they take the money allotted to the drivers even if I personally request that that money not be taken from them and if I ask that the tip remain the same since the driver had done their job in a way that exceeds expectations, and they have no guidelines upon how to ensure that food is delivered correctly. Every order that I receive has a missing item, or no cutlery even though I request them, or the entire order is completely different than what is pictured. Then when I make a complaint and say it is not the drivers fault their only form of reparations is that they refund the order but do nothing to ensure that the mistake does not happen again, refund everything including the tip, and just accost the restaurant and the driver. I have been using this app for years now and I am just done with it. I can never receive a meal and enjoy it. Instead it’s a headache of having to speak to customer service, be treated like I’m a liar and that everything was correct, and just feel as if the company is throwing my money at me only to appease me.
  • The customer is always right even when they’re wrong. May 3, 2020

    By Claudia's bar
    We love Grubhub! We have never had an issue with any of our orders. Our food from Smashbox was, as always, hot and delicious! And although the order was supposed to be delivered a bit later than expected, it arrived 10 minutes earlier than the initial time we were given! We had gotten a message from Grubhub that our order was running behind. A+ for that alone! We accidentally ordered one too many burgers because I couldn’t make up my mind and had added a few to choose from, meaning to delete one of them before submitting our order. Well, I forgot to delete the one I didn’t want and we tried to contact Grubhub and also our driver Helen to see if the order could be adjusted (I hate wasting food and we don’t care for leftovers). Helen promptly texted me to let me know that Smashbox could not adjust it once placed. No biggie, it was my mistake...I get it. Helen, our driver, is fabulous! Courteous and friendly. Smashbox is fabulous! Even though, I’m the one that made the mistake, I got a message stating that our bill was adjusted and we weren’t charged for the extra burger! Talk about great customer service! A happy customer is a returning customer! Thank you!
  • Oct 22, 2021

    By Cameron Osborne
    really good if they offer the service in your area. the UI is ok. I am rating the app not some of the drivers. although most of the drivers in my area are pretty decent folk. only had a an extreme delay of over an hour one time.
  • Love .... but... Oct 22, 2017

    By Nrock1983
    This app is the best however there is one major glitch. If you Open a restaurant and start to place an order and then for some reason have to do something else on your phone such as received a phone call or send a message, when you go to go back in to GrubHub your order is completely gone. It in NO WAY saves your order to you bag. This has been a large inconvenience a few times. Also it doesn't often seem to be very convenient way to add extra small things that aren't always automatic optional extras. Like if you want to add peppers to your soup ( a cheap but important add for some) and you have to message in the comment you then and hope that they add it and possibly price adjust your order. The thing that the app is outstanding. I use it constantly. Not to mention their customer service is amazing! Recently we were missing an addition to a main dish that was supposed to be together. Not only did grandpa take it upon themselves to send out the missing item they re-ordered the main dish for us so that everything could be hot and fresh together. That will ALWAYS fix problems above and beyond. That's why I will continue to always use them.
  • I love it. Mar 23, 2021

    By Anon.43
    IAs a college student, I know how to get cheap food. My friends and I have used every other delivery app you can think of and tried all the free premium trials of them so I also know how valuable it is. All this to say I use Grubhub the most out of all the delivery apps out there and it’s by far the best. They have a great selection, they don’t have ridiculously high fees like UberEats and (the worst delivery app ever(Postmates), and they have excellent customer service! They rarely ever cancel your order(Postmates), they typically have speedy delivery and wonderful, kind drivers who deliver your food without spills or mess. Like I’ve mentioned I’ve also tried the premium of almost all delivery apps and imo Grubhub’s premium is definitely worth it. You get perks every week which invited me to find new local restaurants I fell in LOVE with, prompt customer service, and free delivery almost every time. Some premium accounts are completely useless(Postmates) and others just don’t give you as many reasons to pay monthly. It’s just a reliable app which is what I count on when ordering food. It also uniquely caters to students! I love it, I tell anyone who asks, and will continue using it.
  • Just read May 12, 2018

    By DubbyWubWub
    Let me start this by saying the customer service reps are the worst I have ever had to deal with ever in my whole life. There has been a lot of times where I have had to call in and had to either get a refund or whole items were missing from my orders MULTIPLE times! This is by far frustrating to me, and is down right stealing at times! However, besides the horrid customer service department that just needs to be ushered out and replaced all together because they basically stole my money and didn’t give me it back. The app itself doesn’t always work right and the drivers are kind of rude as well and the food won’t be hot by any means, and like I said before there is a chance the drivers will not check your order to make sure everything is there and just flat out leave things at the restaurant and won’t go back to get your full order! It’s kind of useless as a service. I work night shifts so this is appreciated when it works right and all the food and drink arrives that has been ordered! Again, if you are thinking of downloading this be careful the drivers might just throw your food at you or leave the food at the restaurants.
  • HORRIBLE Aug 30, 2020

    By Tinagutzmann
    Every time I order there’s a problem. One order was taking forever so I called the restaurant and they tell me have no connection with Grubhub, so then took me an hour with support to get it cancelled and get a refund. Another order I realize it’s past the estimated delivery time and still no updates. So again I cal the restaurant to confirm the order and they say the foods been done for 30 mins but no one has come to pick it up. I get on a chat with support and they tell me they can confirm that there’s a driver currently at the restaurant picking up my order and he’s about to be on his way to me. Okay fine. Then 5 minutes later I finally get an update on my tracker that there’s a driver ON HIS WAY TO PICK UP MY ORDER. So support flat out lied, and trust me I saved that chat transcript. Anyways I literally watch the guy on the tracker drive his way 10 mins to the restaurant to pick up my order that was SUPPOSED to be already picked up and on its way to me. Took almost 2 hours to get the food from the time I ordered. And if I hadn’t chatted with support who know how much longer it would have taken. Just unreliable and a pain. Never using again.
  • Best delivery drives and some of them are the nicest I've ever met 👍 Mar 2, 2020

    By jennie702
    I've not had any rude drivers come to deliver my food they all have been very nice the reason that is is because I'm also very nice to the drivers when they come to my home and ask them how they are and how their day is going and tell them thank you and hope they have a wonderful day... I meet them out front cause of our dogs cause if I try to go outside one of our girls gets very upset and protective if I try to go out that door and she tries to push her way past me so I try and be respectful of others cause some ppl may be afraid of dogs so we as customers we do not know if our delivery drivers so I make sure that I'm outside waiting and they say oh you didn't need to wait outside I say well I have dogs and some ppl may be afraid of them or if it's late at night like after 11:00 pm then I tell them ir didn't want the dogs waking up the whole house with their barking so I try to be respectful of everyone so if I do try and come out my dog isn't trying to do the same... I just would rather be respectful of others it's better to be polite to everyone...
  • New York based review May 27, 2018

    By Kevingoo
    This app is a great concept with many flaws. I’ve used grub hub MANY times and more times had issues than received my food long after I placed my order than receiving it in a convenient amount of time. Every time I press that place order button I find myself hoping that another issue isn’t going to come up where an hour to an hour and a half later I’m not going to have to call in and find out what’s going on. I can’t say not to use the app, because yea you will get your food and customer service is great, but don’t rely on it to get your food any faster than it would take you to just walk up the block and grab a quick bite. At the very least, I do have to give it to Grubhub for finding me hidden gems among the usual places I go to eat, but rather than coming back to use the app again I find myself walking to to place myself to get some food after. It’s hard to love this app when I always get my food once I’m so hungry that I’m almost willing to call the $30-35 for ONE MEAL thanks to feed and forced tips a loss and walk up the block and grab a quick sandwich or something.
  • Bad Experiences Now Outweigh the Good Oct 16, 2020

    By Nudist Brock
    My fiance and I have been using Grubhub in Brooklyn for 8+ years, and for a while their customer service was unmatched. If you had an issue with your order or you had a bad experience, they would contact the restaurant on your behalf, and would offer discounts or gift cards if you had a bad enough experience. But over the past few years we've been experiencing more and more issues with our orders, and at some point Grubhub changed their policy and they no longer follow up with the restaurant on your behalf when you have an issue. Their delivery estimates seem arbitrary- three times in the past month, we've waited as the estimated delivery time came and went, only to find out 1.5 hours after ordering that the order was never received or had been cancelled. 3 times! The app also doesn't seem to have live order tracking, like most of their competitors in the space do now. We've moved our business to Door Dash, Caviar, or Postmates. Better restaurant options, fewer issues with the restaurants, and live order tracking.
  • Oct 22, 2021

    By Oblivion World
    fairly good app, make sure you put what you actually want in the descriptions because communication is key. On this app there's only one reason why I have the one star is because sometimes they don't give you what you exactly want but if it's specified then everything will be all right.
  • The app is better than the service Jan 27, 2018

    By Classtaker
    I have used gh at least 20 times. The app is great, it always works. though it seems inconsistent from restaurant to restaurant in its menu application and usage -sometimes confusing what comes with an item. The service from grub hub employees hasn’t been bad, they tell me when there’s a problem and make it right, so I think the company seems to care (more than I can say for other food delivery services I’ve used which I won’t name here, but it starts with a U!) So I’m loyal to gh in my restaurant delivery patronage anymore. Now you just have to expect though, the restaurants sometimes have issues and cancel your order & your experience depends in large part upon the relationship between that restaurant and gh. Another factor- if you get a driver who treats your food and your time with respect, which isn’t usually a problem. The drivers usually call from the driveway, I don’t know why, most pizza places ring the bell. Sometimes the drivers forget food or spill it. hey this is going to happen if you order from gh 20 or more times. You take your chances, because you don’t want to cook so much, and you don’t want to go out into the public either. Thanks for being there most of the time gh when I’m not cookin’. And shout out to mr. gyro because he is consistently good & fast, never cancels.☮️
  • How on earth do they have 4.8 stars?! Mar 27, 2019

    By Ellemno
    The quality of Grubhub must depend on the area because we have NEVER had a smooth delivery with them, yet we’ve never had any issues with UberEats or DoorDash. Grubhub is HORRIBLE. Food arrives super late if it ever arrives at all! One driver apologized profusely stating that her COMPANY credit card had been denied upon paying for our food at the restaurant so she had to wait 45 minutes for customer service to assist her. Thankfully, she insisted that the restaurant remake our food so it would be warm for us. We’ve waited & waited for several orders & called customer service to find out what the hold up is, only to have our orders CANCELED in which “no further information as to why, can be given at this time, but we apologize for the inconvenience.” Seriously?! I’m pregnant, I have a 2 year old & when I order food for delivery, it’s not because I’m lazy, it’s because I’m having a moment of desperation & a NO SHOW order is NOT cool. Some of our favorite restaurants have switched to Grubhub & I’ve told them all of our horror stories & they’re seriously thinking about going back to UberEats or DoorDash. If you’re not able to be consistent in certain areas Grubhub, you’ll only damage your rep & lose clients. If you’re not ready &/or equipped to deliver in our area, pull yourselves until you are!
  • First order was wrong Apr 11, 2020

    By BesCody
    Decided that since we’re in quarantine and my car battery died, I’d use the app to order dinner from KFC. At first it seemed like an easy and seem less process to order my meal and it said it would take about 20-30 minutes (the restaurant is literally down the street from me). So I waited and decided to check the status, the time kept getting pushed back which was pretty annoying but I thought ok whatever not that big of a deal. So after almost an hour my food finally arrived, the driver was nice and kept me up to date with my delivery. When I got my food I thought cool this is pretty neat getting my fast food delivered now, but when I opened the bag my order was completely wrong. Now I’m not saying one or two items were wrong but the whole meal with the exception of the drink 😅 I ordered a 5pc strip combo with 2 sides (mashed potatoes and gravy, and Mac and cheese) but I got popcorn chicken with wedges, a chicken sandwich with pickles, and 2 biscuits. Needless to say I was upset that my order was that screwed up, but I was happy that reporting the issue gave me an instant refund from GrubHub so that was cool. I’m willing to give them another chance and just placed another order from Panda Express but if this happens again then I’ll just delete the app 😕
  • Missing food, resolution unsatisfactory/fixed!! May 15, 2018

    By smt5158
    I download this app about 3 days ago, all ordes were simple not complex AT ALL. My 3rd order I placed was for two meals and kids meals at Red Robin. Order was delivered but missing an ENTIRE KIDS ORDER.( missed my restaurant and driver) so I called customer service and I was told I’d have to reorder from the app to receive my food my driver cannot go back and get it. Another 45 minutes for my child to wait. They just refunded my money only for the one kids meal. Now I have to go out waste the time I didn’t want to to drive and get my child more food. I’m absolutely unsatisfied and would recommend everyone look for different apps that are similar to this one INSTEAD of this one. I was contActed and given a coupon by Grubhub so I’m trying it again, review to be changed after this experience I’m about to have. After my coupon I ordered from the same restaurant thinking it wouldn’t happen again, but it did. Now in no way is this grub hubs fault I don’t expect my delivery driver to root around in my food making sure everything is there, what I suggest is you DO NOT order from Red Robin. And grub hub I suggest you take them off your list to prevent a load of complaints in the future
  • Bad communication Jun 2, 2020

    By ACBDFEIHKJMLONQPSRUTWVYXZ
    So i ordered food obviously, and was given a wait time. I am guessing that this includes time for food to cook and for the driver to deliver said food. In my circumstance i ordered food around 12:05 at noon, the app said that the food would be delivered estimated 55-60 minutes. So i waited till time and still no text, call, email.. nothing, so i decided to make a couple of phone calls and spoke to a grubhub customer service agent and they told me that the driver will be on their way shortly. This all could have been avoided if the app tells you when the driver is running late or that my food got completed and is waiting on a driver. They should make setting in the app that lets you choose what kind of text messages you receive.(like when the food has been finished, and when the driver has gotten the food and headed your way) hopefully they see this and understand i am not happy with the lack of communication but still want the food. Shortly after i got told to wait, my order got cancelled now j dont know if this is because the agent said “hey ill take care of it for you” or if it is just they dont want to deliver. Definetly needs more customer service and communication without having to call someone.
  • No discount when you refer people Dec 6, 2018

    By Soandso23
    I’ve used this app countless times and I actually like using it more than the other apps out there. My one issue is that I’ve referred at least 3-4 people this year alone to use this app, which they have with the assumptions that I would receive the $10 discount as stated on their website. When they ordered, I’ve noticed that I never actually received the discount. To watch this closely, I referred someone in October while they were visiting for the weekend, I saw them use the link to order and for some reason I did not receive the discount again. I assumed that there was something wrong with my email but how could that be? I’ve used it a few times to order food and I had no issues doing so, I’m not sure if I’m the only one having this issue but that’s what I’ve noticed recently. Otherwise, it’s great, I will keep ordering from them because I have no issues paying for my meals but going forward I won’t assume that Grubhub will provide me with the discount as stated on their platform when I invite friends or maybe I should no longer refer people. I’ve contacted Grubhub btw, and provided the emails used and they weren’t able to assist. My two cents ✌🏾 Peace!
  • It has spoiled me Nov 7, 2017

    By NearMyth
    We use the app at least weekly. It has really spoiled me and the Mrs. The app has been improving since they started developing. It is very easy to use and they have made it convenient to having different payment options. We have never had any real problems with the restaurants we order from with the exception of one order from one of our favorite go-to’s, that is about 2 miles away, being an hour after their expected arrival time, they usually have it to our door in 20-45 minutes. Our concern was that the driver may be making a bunch deliveries with our food onboard and that it might not be fresh (sushi) by the time it arrived. We used the app to make an inquiry and Grubhub’s support called us within 2 minutes of my submission and then contacted the restaurant on our behalf to see what was up. Needless to say the food arrived maybe 10 minutes later and was otherwise perfect. So you can see per our experience that using the app is spoiling me. I’ve tried eat24 and UberEATS with consistently bad experiences. And we enjoy the deals they send to me via email like 20% off so forth.
  • Oct 19, 2021

    By Ehab Elnagar
    very restrictive in what you can or cannot change on your order (mostly with removing bacon from certain items, things like that). also having issues with orders being erased and having to start all over again. otherwise, app makes ordering out easier, but the service charges are a bit ridiculous in my opinion.
  • Oct 2, 2021

    By Doug Pavlowsky
    Tons of options, obviously super convenient. I really like the contact contactless delivery, even for after COVID. There are definitely issues with consistency when it comes to delivery times, and it's somewhat frequent that the driver forgets some of the order at the restaurant. Overall, it's really convenient when it goes right, but unfortunately need a contingency plan if you are on a timeline.
  • Iffy customer service Aug 10, 2020

    By ARE_123
    Honestly it wasn’t the food that was the problem...it was the driver...at first the ETA was between 9:15-9:25 which made sense considering it’s FAST FOOD...it took a while for someone to pick the food up which I understand due to COVID but while a driver was able to pick up the food or was en route to pick up the food within the 9:15-9:25 ETA when the time moved to 9:35-9:45 I was confused on what was happening so I went to track the order to see that the driver was stuck at the same location for at LEAST 15 minutes...I had attempted to contact her to see exactly how far she was so I can try to figure out the eta again but she took about 20 minutes to respond to me...by the time she did respond she said she was coming to me (which I felt was a lie) but nonetheless I still waited for her to arrive to which my order was delivered literally an HOUR after I ordered it..my drink was watery (which I know isn’t the restaurants fault) and the food was on the verge of being cold...lack of communication is the main reason for this rating and the fact that I couldn’t get in contact with Grubhub themselves makes it worse...seriously debating if I’m going to be using this service for future deliveries cuz it doesn’t make sense for it to take an HOUR for fast food and that I was unable to get in contact with customer support
  • Still not quite there... Jun 26, 2018

    By KD MamaBear
    I use this app maybe a couple times a month at most when I don’t feel like cooking. The app itself is easy to use but the fulfillment of orders leaves much to be desired. Most of the time it takes much longer than is advertised (e.g. delivery time 45-55min has sometimes taken 90min), food has arrived barely warm despite coming from a few blocks away, drivers don’t know how to read maps (our condo complex is a little confusing but there are maps & they don’t bother looking - I’ve been called & expected to walk out to the front of my complex which I cannot do because I have a small toddler & probably ordered food vector was inconvenient to go out in the first place, & several drivers were rude or unprofessional. That being said, there have been a couple great driver & they have comped delivery fees or given ‘free next delivery’ codes when I’ve contacted the company but I don’t appreciate having to contact them with issues the majority of the times I’ve used the service. Hopefully hey can get it together & maybe take tips from Uber eats to have ratings for drivers separate from just rating the food. I still come back because of the restaurant selection in my area but always keep my fingers crossed that it will arrive in a reasonable time frame & be relatively hot still 😑
  • Typically not bad Sep 29, 2020

    By FED UP WITH WISH
    Typically when I use Grubhub (which is a lot lately considering that we are virtual learning) the drivers get the job done and are very nice. I have only had 2 issues. 1 is my address doesn’t pick up in the maps so I have to use the address one apartment building over and put in notes to the driver my actual address with explanation of why because I’m afraid my food won’t get delivered to the right place. The 2nd issue has only happened once. I ordered and my food never came and the driver never called/text to let me know it was delivered however the app showed it was delivered. Grubhub refunded my money so that was great but I had to figure out at the drop of a hat what I was going to do for lunch for my kids because it was past lunch time and it had to be something discreet because most virtual teachers don’t want kids eating during their class periods but also didn’t have that money to just order from somewhere else. My hands were tied. Pretty disappointing when you can’t leave to go to a store because your kids are home, there’s next to nothing available to eat at home and you’re depending on a delivery that doesn’t show up. Again, this only happened once but I kinda lean away from ordering as often out of fear that it will happen again.
  • Well... Jun 16, 2018

    By rissroxx
    So I used to love GrubHub and suggested it to all of my friends to download and use. Lately has been a different story. More often than not our food has taken at least an hour to get here, and I’ve had to walk outside and down the road or across the street because the drivers don’t leave their car. Now I’m understanding, so I called customer service to inform them of the issues I was having and the response I got was that they were short staffed and that it wasn’t policy to have the drivers bring the food to the door. But if I’m waiting for an hour, pay a delivery fee and tip, and then still have to go downstairs and outside down the road to get my food that’s ridiculous— what’s the point in paying for all that if they can’t even walk up to my door (and no it wasn’t raining or snowing or anything like that either). I talked to two customer service representatives and basically all I got was “I understand is there anything else I can help you with?” And felt extremely brushed off. I think we will be taking a long break from the app while they fix these issues. I’ve been using it for a long time and it’s upsetting that after having all these issues all I got from them was “oh I understand but if I can’t help you with anything else have a nice day”
  • Grubhub might have stolen from my credit card??? May 25, 2020

    By a. davison
    I’ve used the app before, and I do like it. I always get everything I’ve ordered, and they come at a pretty reasonable time. There’s only one problem. After using the app to order some Taco Bell (which the order did arrive, and was fine), a few days later I had money stolen from my credit card. All of it. Gone. And the last thing I had purchased, was from Grubhub. Ok, so I get the problem sorted and I’m given a new credit card. Skip to a week later, and I decide to order from Taco Bell again. The order was fine, but the same thing happened! My credit card info had been used by someone else! I didn’t want to jump to conclusions the first time, but the second time was just way too convenient. Both times I ordered from Taco Bell, and both times I had money stolen from my credit card. Ever since I stopped using the app, my credit card had been fine. I loved using this app, but now I’m to afraid to even try to order again in fear that my credit card will be stolen from again. It looks like I may have to change to a different delivery service until I can be positive that Grubhub hasn’t been stealing my credit card information and using it.
  • MAJOR Communication Issues Oct 25, 2019

    By Keke C-S
    We’ve ordered from Taco Bell before with pretty much no issues. HOWEVER this time we ordered at 9:45(give or take a few minutes) because I’m pregnant and getting hungry whenever and the 30-45 min wait wasn’t bad at all. Taco Bell started preparing our order almost immediately according to the app but for whatever reason we got our food at 11:50 PM! If I wanted to wait two hours I would have ordered an hour later, but I didn’t, I wanted my food in the 30-45 minutes (even if it took 1 hour that’s fine). Grubhub then emailed us stating the wait was too long so they would “gift” us a $3 coupon... THREE DOLLARS!?! I wish I could give a higher rating but grubhub needs a better system. For example, if you are going to give a “contact an agent” option when orders are taking too long, I should be able to use it!!! And if there is a low number of drivers that could make delivery times nearly triple the wait, it needs to be established BEFORE people pay or AS SOON AS someone knows. The food was still a bit warm and my slushy wasn’t melted a bit so I’m not sure whether this was an issue on Taco Bell or Grubhub but either way NOTIFY YOUR CUSTOMERS... - Signed “Still Hungry Mama”
  • You guys should add a missing items button somewhere noticeable Jun 30, 2019

    By Dirty_Dan_OG420
    Ordered Taco Bell today and half our order didn’t show up. We told the driver said he’d be back soon with the missing items, 30 min later still no dude. So I tried to call the Taco Bell and couldn’t get through, gave us the disconnected tone. So I thought to myself, “hey there should be an option in the app to report missing food.” But alas i was wrong, it was an ill conceived notion that maybe, just maybe you guys would make reporting issues an option, but I spent 20 min looking for one and only found an option for refunds, which missing items isn’t an option, and a chat with customer support option. However the chat with customer service button did absolutely nothing, clicked on it a few times and waited, nothing. You guys should to make your app more user friendly, something I’d like to see is options for missing items and if there is one already, put it out on the main page or visibly within the receipt or in the order review. We did eventually call customer service and got a refund but man, all I wanted was the food I ordered. Other than this incident we have never had an issue.
  • Punished for pick up Jul 10, 2019

    By Jed Fish Gould
    Evidently I made a mistake and created an order for pick up. With all the fees, I cannot imagine who would use Grubhub to order food from a restaurant if their intention is to pick it up. It’s like throwing away $25. Anyway, the phone eventually rings, and GrubHub says my order is ready for pick up. I of course said I did not order pick up. They said, oh yes you did. They called me back after they talked to the manager, who effectively staged a standoff, saying (to tell me) “your food is ready for pickup.” I said that’s what I heard. And if I had a car, I would gladly pay for my mistake and just drive down to the restaurant. GrubHub customer service said they would not deliver it, and I would be paying for food I did not eat. Their solution was to give me a $10 credit on an uneaten $60 order. This travesty took over an hour because no one at Grubhub customer service could make a decision! That’s not ridiculous. It’s ricockulous. Customer service needs enough authority to resolve these situations without getting some superior out of bed. Offering Grubhub food for pickup is not a service at all. It is a deferment of service. I can’t smother them with praise under these circumstances.
  • Continually frustrated Nov 7, 2019

    By Izzlefoshizzlemanizzle
    So many frustrations with this company. One huge one is when my orders are randomly cancelled, but nobody lets me know for an hour. By the time I’m told I need to figure out different food everything is closed half the time. And it’s usually with no explanation. Delivery time is entirely unpredictable, it will give you an estimate that ends up being literally half of how long it actually takes. But one of the biggest complaints is price discrepancies. I’m not even talking about the ginormous delivery fees, but rather the difference I price of the actual food items as listed on Grubhub compared to the restaurant’s website. I only noticed this recently, but they often charge a higher price for the food itself than the restaurants, which seems so screwy. High delivery fees are one thing, but the food itself is more expensive too?? What?? And so very often my order is missing items or just wrong, so what was I even paying extra for? Lastly, they used to make up for some of these annoyances (at least in my head) with fairly frequent coupons, and that fun wheel thing you spun with every order. It doesn’t feel worth ordering anymore unless I have a coupon, but they took those away (except for the ones that you have to use within like 24 hours of receiving them, which I seem to only get after ordering when I’m not trying to shell out the delivery money twice in 24 hours) so I guess that’s that. Disappointed and hungry.
  • VERY Hit or Miss May 28, 2020

    By PeachTheTeach
    We have ordered from this app several times. Sometimes it’s okay, although it seems like on every order the delivery time gets extended from what they originally tell you (for example it was supposed to take 40 minutes but it actually took 50-60). This happens a lot which in my opinion is not a good business practice. There have been several times (including right now) where the driver seems to sit in one spot and stay there until AFTER the delivery window. And then eventually they get to the restaurant to pick up the food. Because of this many times our food will arrive cold or soggy. This has happened with multiple drivers in our area, so often that we have started using other apps over Grubhub. Also for whatever reason, the app GPS never gets the address right. Usually it’s not a problem but one delivery we had a driver get very lost and couldn’t tell me where he was, and then had the nerve to tell me that it was MY fault that the address was “wrong” or hard to find. I get it, these are tough times especially for delivery drivers and such. But that doesn’t excuse bad business practices, not holding drivers accountable, and a really bad working app. It seems like many other people have had similar problems that date back 1-2 years, which means that higher ups don’t value feedback or just aren’t in the business for customer satisfaction. I’m sorry if it sounds harsh but it seems to be the truth.
  • Oct 22, 2021

    By Monie Linker
    I've had issues a week now. I was refunded my money off 1 order I waited 2hrs got a notification it was delivered but wasn't I called them they refunded my money gave me 60free days of delivery NEVER once said I had to spend $15 or more to receive it then I was told they were gona refund the fee I paid for delivery yest but never received it. I'm very dissatisfied at this point. I've used them awhile now but it's making me not want to use them anymore. 1 person tells u 1 thing then it's diff
  • Two strikes, might not get a third Jan 22, 2020

    By Merp8472619484628
    Today was my second horrible experience. Driver parks in a parking lot around the corner for 20 minutes, then marks my food delivered. I texted the fake phone number they get 4 times and called it about 5 or 6 with no response. Call customer service, at first they tell me I don’t exist in their system using the phone number I was calling from, after telling me the wrong number 3 times. Once the guy miraculously finds my account he says it was delivered. I tell him it wasn’t and explain that the driver literally sat in an empty parking lot and he offers me $5 dollars for a $9 meal. I told him no thanks and I hung up. I called back to get another person. They call the driver after managing to find my account instantly and the guy said he was calling a number (mine but all out of order) and that he delivered it on my houses doorstep... I was ordering from the bowling alley I work at... After saying I can send proof the driver basically stole my food and refused to contact me, the offer changed to $25 dollars. I’m giving one more order to use it and then I probably won’t use the service again. Foch from Portland, ME, I hope you enjoyed my Applebee’s and that tip you didn’t deserve. Tip for Grubhub, add a rating system for drivers, I have a ton of friends who have all had a similar experience. If I could report a driver and rate him this review wouldn’t be written, just a bad one for him.
  • Oct 21, 2021

    By Kim Andujar
    This app is ridiculous. Ordered 3 times and 2 out of those,the orders were well over an hour late. They were good about giving me credits for the "inconvenience". But that just means I have to order again to use them! I don't mind waiting but when they say a time,it shouldn't be 1 1/2 to 2 hours later. Doordash is better🤷
  • No Guaranteed Delivery Driver Mar 3, 2019

    By Jackson 5
    Ordered my food on a Sunday morning at 8:00am. Estimated delivery time was 40-50 minutes. It came upon 50 minutes and the tracker still showed that the food was being prepared, along with adjusting the estimated delivery time to 10:00am. I called the restaurant and they told me the food had been ready for 20 minutes but nobody had showed up to pick up the food. The app, at least at this point, doesn’t say who the delivery driver is or allow you to contact the driver, if there even was one assigned yet. I called grub hub (very pleased they have customer service on a Sunday morning) and the first option they gave me was to wait for the food and if there was anything wrong with the food to call them back again and say there was something wrong with it (it was pancakes and eggs, chances are after them being ready for over an hour they would not be how anyone would want them to be). The second option was to just cancel the order and receive my money back in 3-5 business days (4-6 days with it being a Sunday). So then at this point, of course, I need to go find a different means of breakfast. While breakfast is not the biggest deal, this is not a pleasant way to start a Sunday, nor to have your one and only experience with Grubhub to tell your friends about. There are many good reviews out there about Grubhub, I just wish I had the same experience as the others.
  • Under a mile away my food was cold. Feb 17, 2020

    By AlyM89
    GrubHub... idk what y’all are doing but this was the worst wait I’ve ever had for food less than a mile from me- under 15 city blocks and my food was cold and soggy. I live downtown so all my driver had to do was make a few right and left turns then presto! he’s right in front of my door! But no- it took an hour of no updates, no car icons on the map, no calls, one text to my driver who kept getting lost cause the app sent him AWAY from my building - it’s a brand new building, too! Properly lit, you can see it from the highway, near the baseball stadium... no excuse!!! When he arrived the poor guy was too confused to even park properly so he just came to a halting stop in front of the building, put his flashers on, hopped out with a million apologies- my god! He looked so flustered and frustrated I felt so bad for him! He was a sweet guy too! I don’t want a refund either! I just want GrubHub to fix their ish so drivers can have proper navigation and not feel frustrated when delivering food to their customers on quiet, game-less, Sunday nights. This isn’t even the first time I’ve had issues in my city with GrubHub, the general consensus is this: if the driver hadn’t delivered to the address before with other delivery apps or just opted out of the GrubHub app and used either Apple or Google Maps independently, the drivers then have issues getting to deliveries to their destinations.
  • not user friendly Apr 24, 2018

    By kalpal000
    The interface of this app is so painstakingly dumb. First of all, I live in a decent sized town, it’s not a major city but there’s a ton of restaurant options. With this grubhub app, those restaurants don’t even pop up when you search by category- you have to type in the restaurant name to get it to come up. I wonder if that’s some kind of under-the-table promotional idea Grubhub has with some restaurants. It’s moronic. This brings me to my next point of restaurants not showing up when they’re not open. I could care less if a restaurant was open to browse the menu!! For me, the app is rendered useless before 8AM, I cant do anything but look at the places I’ve ordered from in the past. The main screen literally just tells you to come back later. If this app is designed to help restaurants gain business and to link customers to places they may have never known existed, Grubhub is doing a pretty pisspoor job. I mean, at least have a live tracking option. On numerous occasions, drivers have had difficulty finding my place of work. Provide a better GPS interface and hirer smarter drivers who actually read the delivery instructions. Sidenote; even the fact that their ‘Leave Feedback’ option doesn’t bring you to the app store but asks you a survey-like question in which you have to choose from 3 options, goes to show how archaic their customer service is.
  • More than one bad experience Jul 23, 2019

    By stefanie619
    This is the second time I've had a problem with grub hub with the same restaurant the first time was i placed my order and waited over an hour before I checked the app to see where my food was and it said that it still wasn't picked up so I called the restaurant to see what was taking so long and was told no one ever said they were going to pick up my food so my order was canceled and never started but was never contacted about it until I called and asked about it and was told they could start it but I would have to come pick it up myself i told them to just forget about it since it had been over an hour and was not going to wait almost another hour for my food and the second time was I placed my order and on the ordering directions I put no lettuce and no tomato I received my food and saw that it had both lettuce and tomato on it my husband was talking to someone on a chat line and they asked if I wanted my order resubmitted or a refund I said I wanted my order resubmitted but was told right after that they couldn't resubmit my order and that i would be getting a refund and than got off the chat line without even saying why they couldn't resubmit my order not only did i not get the food i ordered I couldn't even get done again correctly very disappointed
  • Don’t use gift cards Nov 22, 2020

    By Lonli_Gurl
    It will just be refunded and your order will be canceled, I have expressed my complaints many times about this and they keep saying I will receive an email after 42 hours!!! 42!!! Hours!!! Like what? I have a lot of patience for people who work, I understand but this thing has been reoccurring, I talk about the problem over and over and over and I wait for 42 hours, just to have nothing, no email is sent to me at all, and then I tell them but I have to wait yet again 42 hours, just for nothing again. I wish I could get my money back from the gift card but I can’t, it’s infuriating. So I have to leave, and wait, so I’m left disappointed, annoyed and hungry. I just want food man, nothing else. I may sound like a Karen or whatever but my god, this is the first time I’ve ever been truly mad about a place, like my food was burned and undercooked once I still ate it (it was gross but I was hungry) and I complained, I didn’t even get mad because they offered half of the price off for next time!!! But this, nothing is done at all, I have to wait a long time for something that will happen again all over again. I’m just annoyed, so I’m ranting a bit, sorry, I may seem like a Karen but I’m so so annoyed and hungry!!! I would cook my own food but I can’t even cook french toast 😭😭
  • Oct 22, 2021

    By Dean Johannesen
    I would recommend that everyone stay as far away from GrubHub as you can!!!! Every time i TRY to order from one of the restaurants on this app, they cancel my order because they are not taking orders that night. Seems like no restaurant actually wants to use them for delivery. And on top of that, I stupidly subscribe to their GrubHub+ thinking I'll save money only to lose the subscription fee because I can't actually order food from any restaurant. WORST DELIVERY SERVICE EVER!!!!!!
  • Oct 22, 2021

    By Tom Uhrig
    you can no longer at notes to orders that specify the removal or substitution of toppings from a menu item. there's an abstract "delivery fee" claiming to cover what the restaurant need to do for delivery, but they use their own drivers so it's as much as putting the food in a box and it's not worth what they're charging. the menu items are already priced above normal, why nickel and dime? clear disregard for user experience in the efforts of increasing profits marginally. another greedy co
  • Horrible customer service in the past year Oct 10, 2021

    By angmor09
    I use Grubhub a lot due to not wanting to have to keep up with restaurants who deliver in my area. It use to be that when you placed your order through Grubhub and and item could not be prepared, a representative from Grubhub would directly call you and ask you if any other item could be substituted. If you said no they would allow you to cancel your order in full, if you said yes they would find a replacement for the order and your order would go though. Now however it seems like their customer service team doesn’t want to call customers or try to make it right. They will just go ahead and refund the item the store can’t provide and you WILL NOT know anything until your order arrives with missing items. Why are we using a delivery app if they can’t even contact the costumers if items won’t be delivered? This has happened multiple times through different restaurants in the past few months. Zero contact from Grubhub like they use to. Even paid for the Grubhub membership so you would think they would want to support their customers but I guess not. I deleted my membership, my information from their site, my app and I’m not going to use them for food delivery anymore as their care of customers has really gone downhill this past year. The customer service agents use to really be on top of things in the past and I have been using Grubhub for years now. Not anymore I’ll be installing DoorDash to give them a shot now.
  • Oct 20, 2021

    By L
    Used to be okay - have had more and more issues. My last order said it would take 25 minutes. Then they changed the time twice and it was over an hour late. When I contacted the restaurant, they were frustrated because they'd put the order in for the original time. Grubhub is screwing users and restaurants, and probably drivers too. Way to ruin your halfway decent business.
  • Never using this service again Oct 26, 2019

    By I just wanted my wings
    I placed an order last night at 8pm. I was told the order would arrive at 9:30. After three calls, two text conversations and 5 hours later I never received my order. The first two conversations plus the first text conversation said the food would be delivered and remade and I was even told that they were in contact with the driver. By 1am I had had enough and I was very vocal with my frustration. The only compensation I was told I would receive was 10% off my next order and a refund. Great. My money back and an extra $4 next time I decide to use this service. I tried to explain that the compensation was very lackluster and I was unhappy with my situation, and the GrubHub person told me I should try ordering something else At 1:30am? Even after explaining how unrealistic this compromise was, I was told for the fifth time of the night that they were “sorry for my inconvenience” and asked what else they could do for me. Extremely unsympathetic and I will never use Grubhub again. You better hope you’re in a highly populated area. The order is confirmed no matter if there are any drivers in the area. If not, just be ready to accept an apology for an inconvenience. And as a side note. I would have driven to pick up my order if I was told it wasn’t coming. I know I’m paying at least a 20% mark up for the delivery. I’m tipping after that too. The point was I was told in multiple occasion it was coming, just a terrible delay. Ridiculous.
  • Oct 22, 2021

    By Ann-Marie Bennett
    Beware! I had someone hack my account from several states away and was told the issue would be resolved in 48 hours. 4 days later they are still looking into it and there is no way for me to check on the status without calling again and explaining the entire thing again. There are plenty of other delivery apps available out there - use one that actually keeps your info safe and stands by their policies!
  • Oct 19, 2021

    By Collin Howell
    Absolutely horrible. I have the worst experience with Grubhub. On several occasions it will say my food has been delivered and no one ever showed up. Then I several other occasions, Grubhub will randomly cancel my order after waiting over an hour with no explanation. About half the time, it will show that no restaurants are open, despite it being the middle of the day. Save your time and money and download a different app.
  • Stick to doordash Aug 14, 2021

    By Doordash regular
    This was my first order through grubhub and I am EXTREMELY disappointed. If I could, I would rate everything 0/5. To start off, when it said my order was delivered I was expecting it to be right outside my door but instead I found it behind my car in the driveway. When I first messaged the driver He claimed that there was a snake on my front steps. When I check my camera the driver doesn’t come close to my door or even bother to look at it. And when placing the food down, he basically threw it on the ground. I’m not sure if all drivers are like this but mine was unfortunately appalling. On the camera it shows he quickly came to my driveway just to drop the food and leave. The container of the food broke and to top it all off it was the wrong order! I order one item and got 2 items I had no intention of ordering. On the physical receipt it does say my name and the mistaken order. So I am not sure who messed up because on grubhub it does say my correct order. It’s safe to say I will never order from this app again or recommend it to anyone. My grandma just came out the hospital and I was trying to get her favorite soup for her to eat but it seems this app is far from being professional to even provide a simple order that can safely arrive at my door. From this experience its safe to say I’m going to stick to doordash and if the driver is reading this I’ll be sure to call animal control to take care if that enormous python at my front door 😁
  • Oct 23, 2021

    By K McM
    Absolutely awful. The food takes nearly 2 hrs to arrive and we have never managed to get a full order. When it finally does arrive it's cold and stale. They are quick with the refunds but this doesn't replace the meal you were planning on. I would NOT recommend this service to anyone and will not be using it again, not even to use the $20 credit they added to my account to make up for all their mistakes.
  • Not happy... Nov 29, 2018

    By javevwhirro
    So today I ordered Taco Bell through Grub Hub (obviously). It was like my fourth or fifth time doing so, all of the other times were all good. But today I ordered it at 1:02pm and it usually takes less than 30 minutes for them to be at my house with my food. I noticed the time for my ETA was getting later and later, so I call and tell them what’s going on. I was super nice because accidents happen and I’m an understanding person. They tracked the driver and said I should get a call from them in the next ten minutes. Ok. I get text ten minutes later saying my food should be there around 2:17pm. Ok great. 2:30pm...still not here. I got annoyed and called again to cancel my order. All was fine, she didn’t seem very sorry but whatever. I’m probably not going to order again, just because getting my food isn’t guaranteed. The only bad part about all of this, is that I had a hungry two year old waiting for his food that never came. Of course I gave him snacks to keep him happy until his actual food came, but he needed a real meal. I couldn’t drive anywhere to get food because my baby was sleeping. Also I’m breastfeeding, so when you don’t eat for a while it messes with your milk supply. Once my baby woke up we went to DQ. Because we had a late lunch, that meant no nap, and because no nap, I couldn’t get my shower for today. So thank you grub hub for making me hungry and stinky. That is all. (I never write reviews, I honestly just want to know how this even happened.)

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