Facebook_pixel
Grubhub: Local Food Delivery & Restaurant Takeout

Grubhub: Local Food Delivery & Restaurant Takeout

Grubhub

Order food, get restaurant delivery, or pick up food from restaurants near you!

4.7 Ratings 3M+ Reviews 10M+ Downloads
Featured on Must-Have Apps for Ordering Pizza Delivery

About Grubhub: Local Food Delivery & Restaurant Takeout

Order food, get restaurant delivery, or pick up food from restaurants near you!
see more about Grubhub: Local Food Delivery & Restaurant Takeout

Ratings & Reviews

4.7
3.1M+ Ratings
  1. 5
    82+%
  2. 4
    11+%
  3. 3
    3+%
  4. 2
    1+%
  5. 1
    3+%
Write a Review
  • The customer is always right even when they’re wrong. May 3, 2020

    By Claudia's bar
    We love Grubhub! We have never had an issue with any of our orders. Our food from Smashbox was, as always, hot and delicious! And although the order was supposed to be delivered a bit later than expected, it arrived 10 minutes earlier than the initial time we were given! We had gotten a message from Grubhub that our order was running behind. A+ for that alone! We accidentally ordered one too many burgers because I couldn’t make up my mind and had added a few to choose from, meaning to delete one of them before submitting our order. Well, I forgot to delete the one I didn’t want and we tried to contact Grubhub and also our driver Helen to see if the order could be adjusted (I hate wasting food and we don’t care for leftovers). Helen promptly texted me to let me know that Smashbox could not adjust it once placed. No biggie, it was my mistake...I get it. Helen, our driver, is fabulous! Courteous and friendly. Smashbox is fabulous! Even though, I’m the one that made the mistake, I got a message stating that our bill was adjusted and we weren’t charged for the extra burger! Talk about great customer service! A happy customer is a returning customer! Thank you!
    more
  • The app is better than the service Jan 27, 2018

    By Classtaker
    I have used gh at least 20 times. The app is great, it always works. though it seems inconsistent from restaurant to restaurant in its menu application and usage -sometimes confusing what comes with an item. The service from grub hub employees hasn’t been bad, they tell me when there’s a problem and make it right, so I think the company seems to care (more than I can say for other food delivery services I’ve used which I won’t name here, but it starts with a U!) So I’m loyal to gh in my restaurant delivery patronage anymore. Now you just have to expect though, the restaurants sometimes have issues and cancel your order & your experience depends in large part upon the relationship between that restaurant and gh. Another factor- if you get a driver who treats your food and your time with respect, which isn’t usually a problem. The drivers usually call from the driveway, I don’t know why, most pizza places ring the bell. Sometimes the drivers forget food or spill it. hey this is going to happen if you order from gh 20 or more times. You take your chances, because you don’t want to cook so much, and you don’t want to go out into the public either. Thanks for being there most of the time gh when I’m not cookin’. And shout out to mr. gyro because he is consistently good & fast, never cancels.☮️
    more
  • Jan 18, 2021

    By Red Robin Hood
    I have never had any trouble with the app. What I do find frustrating is the extra fees that they stick in. Apparently they charge an extra 20% to help with their costs and expenses. I get it, but at this point they're making a whole lot of money this pandemic going on. It's time for them to ease up a bit on their charges. But the app does work great I've never had any trouble with it and I'll ever. I've never had any trouble with the drivers. But I live in a small town maybe it's in big cities.
    more
  • Depends on the area Oct 13, 2020

    By igraine.convery
    I have been using GH for many years now and have lived in/ ordered GH from many different towns and states. I have noticed that in some areas, especially when it’s closer to the city there are less problems with orders. I just moved to a more suburban area further from the city and the drivers seem to not be as caring or attentive. One time I ordered food and realized after I ordered that the restaurant was closed! It was pretty late at night so I had to quickly find another restaurant to order from. My order was never canceled and the app even said that my food was delivered. I had to call customer support the next day and ask for a refund. Even they were confused because in the system it says it was delivered. The only explanation I can think of is that the driver still put in that he/she delivered the food. It was pretty frustrating. Unfortunately this is not the only incident that has occurred like this. I have actually intentionally avoided using GH since living in this area and now use the online ordering systems of local restaurants to place an order. Sometimes I even just call them to place an order if they offer delivery. I also feel good contributing to the profits of local businesses rather than a huge company like GH. GH can be very convenient but unfortunately the number of bad experiences has outweighed it’s worth. Sorry GH.
    more
  • Jan 15, 2021

    By Toshia Brannock
    I really like Gruhub, it makes it easier on me to get dinner for everyone and not have to haul three kids out to do so lol. I gave 3 stars for two reasons. One because after giving you a great deal on your first order there's never any other deals. And also because it wouldn't let me sign up for grubhub plus to get the perks and such.
    more
  • Continually frustrated Nov 7, 2019

    By Izzlefoshizzlemanizzle
    So many frustrations with this company. One huge one is when my orders are randomly cancelled, but nobody lets me know for an hour. By the time I’m told I need to figure out different food everything is closed half the time. And it’s usually with no explanation. Delivery time is entirely unpredictable, it will give you an estimate that ends up being literally half of how long it actually takes. But one of the biggest complaints is price discrepancies. I’m not even talking about the ginormous delivery fees, but rather the difference I price of the actual food items as listed on Grubhub compared to the restaurant’s website. I only noticed this recently, but they often charge a higher price for the food itself than the restaurants, which seems so screwy. High delivery fees are one thing, but the food itself is more expensive too?? What?? And so very often my order is missing items or just wrong, so what was I even paying extra for? Lastly, they used to make up for some of these annoyances (at least in my head) with fairly frequent coupons, and that fun wheel thing you spun with every order. It doesn’t feel worth ordering anymore unless I have a coupon, but they took those away (except for the ones that you have to use within like 24 hours of receiving them, which I seem to only get after ordering when I’m not trying to shell out the delivery money twice in 24 hours) so I guess that’s that. Disappointed and hungry.
    more
  • Jan 11, 2021

    By Megan Allen
    If I could give it 0 stars I would. I've tried it 3x on 3 different occasions. The first time our food was delayed over an hour and a half and then canceled. The second time I got my order but it was delayed almost 45 minutes and then was wrong and missing items. They gave a refund but a refund doesn't fix a lack of food. The third time was the final straw, food was delayed over an hour and then canceled. Complete waste of time and there is no way to give real feedback on the company of course.
    more
  • VERY Hit or Miss May 28, 2020

    By PeachTheTeach
    We have ordered from this app several times. Sometimes it’s okay, although it seems like on every order the delivery time gets extended from what they originally tell you (for example it was supposed to take 40 minutes but it actually took 50-60). This happens a lot which in my opinion is not a good business practice. There have been several times (including right now) where the driver seems to sit in one spot and stay there until AFTER the delivery window. And then eventually they get to the restaurant to pick up the food. Because of this many times our food will arrive cold or soggy. This has happened with multiple drivers in our area, so often that we have started using other apps over Grubhub. Also for whatever reason, the app GPS never gets the address right. Usually it’s not a problem but one delivery we had a driver get very lost and couldn’t tell me where he was, and then had the nerve to tell me that it was MY fault that the address was “wrong” or hard to find. I get it, these are tough times especially for delivery drivers and such. But that doesn’t excuse bad business practices, not holding drivers accountable, and a really bad working app. It seems like many other people have had similar problems that date back 1-2 years, which means that higher ups don’t value feedback or just aren’t in the business for customer satisfaction. I’m sorry if it sounds harsh but it seems to be the truth.
    more
  • Jan 19, 2021

    By Exavier Wolfhymn
    I loved this app in the beginning. But after having my 4th order never delivered and drivers not following delivery instructions, I'm cancelling my subscription and getting my friends off this app. It doesn't seem to matter how much I use their customer service channels, the deliveries end up not happening and I have to reorder. I'm absolutely disgusted with the lackadaisical customer service and will not be using them again.
    more
  • Jan 19, 2021

    By Sara Anderson
    The fees are absurd. An 18% fee for "operating costs"? How about get rid of your overpaid unnecessary managers and executives and save the customers some money. Oh and its pretty annoying to have to go find the restaurant again in the app if you accidentally swipe down. I don't like the update. EDIT: And your drivers need to learn how to read a map. 10 extra unnecessary miles makes for cold rubbery food. Seriously.
    more
  1. Lunch breaks shouldn't be optional! Pre-order your meal from 2 hours up to 4 days in advance for those busiest work weeks
  2. Express Reorder feature lets you copy a previous meal straight to checkout, saving you tons of time on customization options
  3. Want a bit more information before you place your order? Check out community ratings and reviews for the inside scoop

Reviewed by Laura S on December 28, 2017

  • The customer is always right even when they’re wrong. May 3, 2020

    By Claudia's bar
    We love Grubhub! We have never had an issue with any of our orders. Our food from Smashbox was, as always, hot and delicious! And although the order was supposed to be delivered a bit later than expected, it arrived 10 minutes earlier than the initial time we were given! We had gotten a message from Grubhub that our order was running behind. A+ for that alone! We accidentally ordered one too many burgers because I couldn’t make up my mind and had added a few to choose from, meaning to delete one of them before submitting our order. Well, I forgot to delete the one I didn’t want and we tried to contact Grubhub and also our driver Helen to see if the order could be adjusted (I hate wasting food and we don’t care for leftovers). Helen promptly texted me to let me know that Smashbox could not adjust it once placed. No biggie, it was my mistake...I get it. Helen, our driver, is fabulous! Courteous and friendly. Smashbox is fabulous! Even though, I’m the one that made the mistake, I got a message stating that our bill was adjusted and we weren’t charged for the extra burger! Talk about great customer service! A happy customer is a returning customer! Thank you!
    more
  • Love .... but... Oct 22, 2017

    By Nrock1983
    This app is the best however there is one major glitch. If you Open a restaurant and start to place an order and then for some reason have to do something else on your phone such as received a phone call or send a message, when you go to go back in to GrubHub your order is completely gone. It in NO WAY saves your order to you bag. This has been a large inconvenience a few times. Also it doesn't often seem to be very convenient way to add extra small things that aren't always automatic optional extras. Like if you want to add peppers to your soup ( a cheap but important add for some) and you have to message in the comment you then and hope that they add it and possibly price adjust your order. The thing that the app is outstanding. I use it constantly. Not to mention their customer service is amazing! Recently we were missing an addition to a main dish that was supposed to be together. Not only did grandpa take it upon themselves to send out the missing item they re-ordered the main dish for us so that everything could be hot and fresh together. That will ALWAYS fix problems above and beyond. That's why I will continue to always use them.
    more
  • Best delivery drives and some of them are the nicest I've ever met 👍 Mar 2, 2020

    By jennie702
    I've not had any rude drivers come to deliver my food they all have been very nice the reason that is is because I'm also very nice to the drivers when they come to my home and ask them how they are and how their day is going and tell them thank you and hope they have a wonderful day... I meet them out front cause of our dogs cause if I try to go outside one of our girls gets very upset and protective if I try to go out that door and she tries to push her way past me so I try and be respectful of others cause some ppl may be afraid of dogs so we as customers we do not know if our delivery drivers so I make sure that I'm outside waiting and they say oh you didn't need to wait outside I say well I have dogs and some ppl may be afraid of them or if it's late at night like after 11:00 pm then I tell them ir didn't want the dogs waking up the whole house with their barking so I try to be respectful of everyone so if I do try and come out my dog isn't trying to do the same... I just would rather be respectful of others it's better to be polite to everyone...
    more
  • New York based review May 27, 2018

    By Kevingoo
    This app is a great concept with many flaws. I’ve used grub hub MANY times and more times had issues than received my food long after I placed my order than receiving it in a convenient amount of time. Every time I press that place order button I find myself hoping that another issue isn’t going to come up where an hour to an hour and a half later I’m not going to have to call in and find out what’s going on. I can’t say not to use the app, because yea you will get your food and customer service is great, but don’t rely on it to get your food any faster than it would take you to just walk up the block and grab a quick bite. At the very least, I do have to give it to Grubhub for finding me hidden gems among the usual places I go to eat, but rather than coming back to use the app again I find myself walking to to place myself to get some food after. It’s hard to love this app when I always get my food once I’m so hungry that I’m almost willing to call the $30-35 for ONE MEAL thanks to feed and forced tips a loss and walk up the block and grab a quick sandwich or something.
    more
  • Review Nightmare Nov 27, 2018

    By Saramaepickle
    There is no back button when I rate the app- for example, if I accidentally press the “no” button when I am asked, “was the food good?”, & I meant to press, “yes”, it skips to the next question right away. Naturally, I then attempt to go back to correct my answer, but I am kicked out. At that point the rate button has vanished, & has been replaced with the word, “skipped”. In other words, I am no longer able to give this a rating. Waaaaay too touchy. Otherwise, there are a lot of things to like about this app, but a few little things could be done to make it more user friendly. Also, my orders are incorrect about half the time, & it usually has to do with side selections, &/or other notes, like, no dressing, etc. As a customer, I am obviously unable to see what the restaurants see when they view the order. However, it seems very likely the issue could be that these details are not easily visible to restaurants. Maybe the format needs to be re-evaluated to prevent mistakes, bc the percentage of incorrect orders seems unusually high.
    more
  • The app is better than the service Jan 27, 2018

    By Classtaker
    I have used gh at least 20 times. The app is great, it always works. though it seems inconsistent from restaurant to restaurant in its menu application and usage -sometimes confusing what comes with an item. The service from grub hub employees hasn’t been bad, they tell me when there’s a problem and make it right, so I think the company seems to care (more than I can say for other food delivery services I’ve used which I won’t name here, but it starts with a U!) So I’m loyal to gh in my restaurant delivery patronage anymore. Now you just have to expect though, the restaurants sometimes have issues and cancel your order & your experience depends in large part upon the relationship between that restaurant and gh. Another factor- if you get a driver who treats your food and your time with respect, which isn’t usually a problem. The drivers usually call from the driveway, I don’t know why, most pizza places ring the bell. Sometimes the drivers forget food or spill it. hey this is going to happen if you order from gh 20 or more times. You take your chances, because you don’t want to cook so much, and you don’t want to go out into the public either. Thanks for being there most of the time gh when I’m not cookin’. And shout out to mr. gyro because he is consistently good & fast, never cancels.☮️
    more
  • Jan 18, 2021

    By Red Robin Hood
    I have never had any trouble with the app. What I do find frustrating is the extra fees that they stick in. Apparently they charge an extra 20% to help with their costs and expenses. I get it, but at this point they're making a whole lot of money this pandemic going on. It's time for them to ease up a bit on their charges. But the app does work great I've never had any trouble with it and I'll ever. I've never had any trouble with the drivers. But I live in a small town maybe it's in big cities.
    more
  • How on earth do they have 4.8 stars?! Mar 27, 2019

    By Ellemno
    The quality of Grubhub must depend on the area because we have NEVER had a smooth delivery with them, yet we’ve never had any issues with UberEats or DoorDash. Grubhub is HORRIBLE. Food arrives super late if it ever arrives at all! One driver apologized profusely stating that her COMPANY credit card had been denied upon paying for our food at the restaurant so she had to wait 45 minutes for customer service to assist her. Thankfully, she insisted that the restaurant remake our food so it would be warm for us. We’ve waited & waited for several orders & called customer service to find out what the hold up is, only to have our orders CANCELED in which “no further information as to why, can be given at this time, but we apologize for the inconvenience.” Seriously?! I’m pregnant, I have a 2 year old & when I order food for delivery, it’s not because I’m lazy, it’s because I’m having a moment of desperation & a NO SHOW order is NOT cool. Some of our favorite restaurants have switched to Grubhub & I’ve told them all of our horror stories & they’re seriously thinking about going back to UberEats or DoorDash. If you’re not able to be consistent in certain areas Grubhub, you’ll only damage your rep & lose clients. If you’re not ready &/or equipped to deliver in our area, pull yourselves until you are!
    more
  • Jan 15, 2021

    By Takisha Mooring-Yisrael
    I am so very grateful for this service. I haven't been able to get around like I used to and GrubHub has truly been a Godsend. They are very attentive and seem to really care about their customers having a satisfactory experience using their service. There are still a few kinks that need working out when it comes to the collaboration between GrubHub and the restaurants' user interface system but I am optimistic that they will succeed in doing so. Thanks again for offering such a thoughtful srvc!
    more
  • Jan 6, 2021

    By Krystal Felthauser
    The app itself is alright. With the new update, it makes it hard to navigate around. But my main focus is why can't I rate the delivery drivers? I've had multiple occasions where my driver just places my food outside my door and doesn't text me, call, or notify me in anyway that my food was delivered. This needs to be the new update and some of these idiots need to be fired because they can't even read a simple instruction box..
    more
  • Depends on the area Oct 13, 2020

    By igraine.convery
    I have been using GH for many years now and have lived in/ ordered GH from many different towns and states. I have noticed that in some areas, especially when it’s closer to the city there are less problems with orders. I just moved to a more suburban area further from the city and the drivers seem to not be as caring or attentive. One time I ordered food and realized after I ordered that the restaurant was closed! It was pretty late at night so I had to quickly find another restaurant to order from. My order was never canceled and the app even said that my food was delivered. I had to call customer support the next day and ask for a refund. Even they were confused because in the system it says it was delivered. The only explanation I can think of is that the driver still put in that he/she delivered the food. It was pretty frustrating. Unfortunately this is not the only incident that has occurred like this. I have actually intentionally avoided using GH since living in this area and now use the online ordering systems of local restaurants to place an order. Sometimes I even just call them to place an order if they offer delivery. I also feel good contributing to the profits of local businesses rather than a huge company like GH. GH can be very convenient but unfortunately the number of bad experiences has outweighed it’s worth. Sorry GH.
    more
  • Jan 15, 2021

    By Toshia Brannock
    I really like Gruhub, it makes it easier on me to get dinner for everyone and not have to haul three kids out to do so lol. I gave 3 stars for two reasons. One because after giving you a great deal on your first order there's never any other deals. And also because it wouldn't let me sign up for grubhub plus to get the perks and such.
    more
  • Jan 19, 2021

    By TheNum1AlterEgo
    Very good app. Unlike door dash who ups their prices. I would give 5 stars however the menus are not itemized. Its easy to lose your place if if your browsing the whole menu. I tend so continuously click on options I dont want when scolling. At first I didn't mind but when you have to scroll slowly and cautiously everytime it gets annoying real fast.
    more
  • Jan 7, 2021

    By Andreas Redick-Sanfilippo
    No problem with any drivers per say however GrubHub shouldn't advertise in rural areas if they don't have a driver in the area. Both times I used GrubHub I waited over 2 hours for my order and both times I ended up just going out to grab food because we were starving! I was supposed to get a discount but have yet to see it to the best of my knowledge...
    more
  • Iffy customer service Aug 10, 2020

    By ARE_123
    Honestly it wasn’t the food that was the problem...it was the driver...at first the ETA was between 9:15-9:25 which made sense considering it’s FAST FOOD...it took a while for someone to pick the food up which I understand due to COVID but while a driver was able to pick up the food or was en route to pick up the food within the 9:15-9:25 ETA when the time moved to 9:35-9:45 I was confused on what was happening so I went to track the order to see that the driver was stuck at the same location for at LEAST 15 minutes...I had attempted to contact her to see exactly how far she was so I can try to figure out the eta again but she took about 20 minutes to respond to me...by the time she did respond she said she was coming to me (which I felt was a lie) but nonetheless I still waited for her to arrive to which my order was delivered literally an HOUR after I ordered it..my drink was watery (which I know isn’t the restaurants fault) and the food was on the verge of being cold...lack of communication is the main reason for this rating and the fact that I couldn’t get in contact with Grubhub themselves makes it worse...seriously debating if I’m going to be using this service for future deliveries cuz it doesn’t make sense for it to take an HOUR for fast food and that I was unable to get in contact with customer support
    more
  • Continually frustrated Nov 7, 2019

    By Izzlefoshizzlemanizzle
    So many frustrations with this company. One huge one is when my orders are randomly cancelled, but nobody lets me know for an hour. By the time I’m told I need to figure out different food everything is closed half the time. And it’s usually with no explanation. Delivery time is entirely unpredictable, it will give you an estimate that ends up being literally half of how long it actually takes. But one of the biggest complaints is price discrepancies. I’m not even talking about the ginormous delivery fees, but rather the difference I price of the actual food items as listed on Grubhub compared to the restaurant’s website. I only noticed this recently, but they often charge a higher price for the food itself than the restaurants, which seems so screwy. High delivery fees are one thing, but the food itself is more expensive too?? What?? And so very often my order is missing items or just wrong, so what was I even paying extra for? Lastly, they used to make up for some of these annoyances (at least in my head) with fairly frequent coupons, and that fun wheel thing you spun with every order. It doesn’t feel worth ordering anymore unless I have a coupon, but they took those away (except for the ones that you have to use within like 24 hours of receiving them, which I seem to only get after ordering when I’m not trying to shell out the delivery money twice in 24 hours) so I guess that’s that. Disappointed and hungry.
    more
  • VERY Hit or Miss May 28, 2020

    By PeachTheTeach
    We have ordered from this app several times. Sometimes it’s okay, although it seems like on every order the delivery time gets extended from what they originally tell you (for example it was supposed to take 40 minutes but it actually took 50-60). This happens a lot which in my opinion is not a good business practice. There have been several times (including right now) where the driver seems to sit in one spot and stay there until AFTER the delivery window. And then eventually they get to the restaurant to pick up the food. Because of this many times our food will arrive cold or soggy. This has happened with multiple drivers in our area, so often that we have started using other apps over Grubhub. Also for whatever reason, the app GPS never gets the address right. Usually it’s not a problem but one delivery we had a driver get very lost and couldn’t tell me where he was, and then had the nerve to tell me that it was MY fault that the address was “wrong” or hard to find. I get it, these are tough times especially for delivery drivers and such. But that doesn’t excuse bad business practices, not holding drivers accountable, and a really bad working app. It seems like many other people have had similar problems that date back 1-2 years, which means that higher ups don’t value feedback or just aren’t in the business for customer satisfaction. I’m sorry if it sounds harsh but it seems to be the truth.
    more
  • Jan 19, 2021

    By Sara Anderson
    The fees are absurd. An 18% fee for "operating costs"? How about get rid of your overpaid unnecessary managers and executives and save the customers some money. Oh and its pretty annoying to have to go find the restaurant again in the app if you accidentally swipe down. I don't like the update. EDIT: And your drivers need to learn how to read a map. 10 extra unnecessary miles makes for cold rubbery food. Seriously.
    more
  • Two strikes, might not get a third Jan 22, 2020

    By Merp8472619484628
    Today was my second horrible experience. Driver parks in a parking lot around the corner for 20 minutes, then marks my food delivered. I texted the fake phone number they get 4 times and called it about 5 or 6 with no response. Call customer service, at first they tell me I don’t exist in their system using the phone number I was calling from, after telling me the wrong number 3 times. Once the guy miraculously finds my account he says it was delivered. I tell him it wasn’t and explain that the driver literally sat in an empty parking lot and he offers me $5 dollars for a $9 meal. I told him no thanks and I hung up. I called back to get another person. They call the driver after managing to find my account instantly and the guy said he was calling a number (mine but all out of order) and that he delivered it on my houses doorstep... I was ordering from the bowling alley I work at... After saying I can send proof the driver basically stole my food and refused to contact me, the offer changed to $25 dollars. I’m giving one more order to use it and then I probably won’t use the service again. Foch from Portland, ME, I hope you enjoyed my Applebee’s and that tip you didn’t deserve. Tip for Grubhub, add a rating system for drivers, I have a ton of friends who have all had a similar experience. If I could report a driver and rate him this review wouldn’t be written, just a bad one for him.
    more
  • Jan 14, 2021

    By Izzy Godfrey
    Compared to Uber Eats, this app is garbage. I did side by side ordering on the same restaurants and oddly grubhub does not include certain add-ons in the meals while Uber does (they charge more for it as well). Also there is no tracking or driver info available, no option to change tips. I am not fond of it and will stick with Uber Eats. Maybe if some updates are done i will try again, because honestly, the "deals" are better on grubhub.
    more
  • Jan 11, 2021

    By Megan Allen
    If I could give it 0 stars I would. I've tried it 3x on 3 different occasions. The first time our food was delayed over an hour and a half and then canceled. The second time I got my order but it was delayed almost 45 minutes and then was wrong and missing items. They gave a refund but a refund doesn't fix a lack of food. The third time was the final straw, food was delayed over an hour and then canceled. Complete waste of time and there is no way to give real feedback on the company of course.
    more
  • Jan 19, 2021

    By Exavier Wolfhymn
    I loved this app in the beginning. But after having my 4th order never delivered and drivers not following delivery instructions, I'm cancelling my subscription and getting my friends off this app. It doesn't seem to matter how much I use their customer service channels, the deliveries end up not happening and I have to reorder. I'm absolutely disgusted with the lackadaisical customer service and will not be using them again.
    more
  • Never using this service again Oct 26, 2019

    By I just wanted my wings
    I placed an order last night at 8pm. I was told the order would arrive at 9:30. After three calls, two text conversations and 5 hours later I never received my order. The first two conversations plus the first text conversation said the food would be delivered and remade and I was even told that they were in contact with the driver. By 1am I had had enough and I was very vocal with my frustration. The only compensation I was told I would receive was 10% off my next order and a refund. Great. My money back and an extra $4 next time I decide to use this service. I tried to explain that the compensation was very lackluster and I was unhappy with my situation, and the GrubHub person told me I should try ordering something else At 1:30am? Even after explaining how unrealistic this compromise was, I was told for the fifth time of the night that they were “sorry for my inconvenience” and asked what else they could do for me. Extremely unsympathetic and I will never use Grubhub again. You better hope you’re in a highly populated area. The order is confirmed no matter if there are any drivers in the area. If not, just be ready to accept an apology for an inconvenience. And as a side note. I would have driven to pick up my order if I was told it wasn’t coming. I know I’m paying at least a 20% mark up for the delivery. I’m tipping after that too. The point was I was told in multiple occasion it was coming, just a terrible delay. Ridiculous.
    more
  • Jan 15, 2021

    By Kiki
    Placed an order. After an hour and a half(!), order was canceled and refunded. No reason provided. They sent a coupon for a free meal. 4 days later, we thought why not. Perhaps previous issue was just a glitch. NOPE. Accepted order, accepted payment...then cancelled after 30 minutes. No explanation provided. Not impressed with app or company, app deleted. Uber Eats works just fine!
    more
  • Horrible service Oct 20, 2019

    By Ethan_xander
    First off their GPS can never find my home. Every time the food comes late and cold/soggy. Second I bought $35 worth of food that was never delivered to my door even though they app said it was delivered. I went through their help service and the person told me since it says delivered they cannot refund the money to me but they could offer me a coupon for 10% off my next purchase. I said that I would either like my money back or the food that I ordered. Again they refused. Then I said I want to become a Grubhub driver, just check that the food was delivered, and eat for free all day. After some time the person agreed to give the full refund “as a courtesy”. When I asked why that is a courtesy and not a standard the person said they gave me the full refund and will not get the 10% off coupon that I never wanted. That person’s before I could answer said I was taking to long and hung up. The next person then said that the food was set for pick up not delivery. Once I told them in had proof otherwise they said it was my fault for not going out to the delivery person’s car to get the food. I did not order to walk out to some random person’s car I bought it to be delivered to the door. After realizing the person was just trying to give me the run around I ended the chat. On top of it all when I looked at the receipt Grubhub charged the restaurant for the refund even though it was their Grubhub driver that failed to do their job.
    more

What’s Groovy

What’s Subpar

Loading...

Ask