Facebook_pixel
Grubhub: Local Food Delivery & Restaurant Takeout

Grubhub: Local Food Delivery & Restaurant Takeout

Grubhub

Order food, get restaurant delivery, or pick up food from restaurants near you!

4.7 Ratings 3M+ Reviews 10M+ Downloads

Coupon for this app

Ratings & Reviews

4.7
3.4M+ Ratings
  1. 5
    82+%
  2. 4
    11+%
  3. 3
    3+%
  4. 2
    1+%
  5. 1
    3+%
Write a Review
  • The customer is always right even when they’re wrong. May 3, 2020

    By Claudia's bar
    We love Grubhub! We have never had an issue with any of our orders. Our food from Smashbox was, as always, hot and delicious! And although the order was supposed to be delivered a bit later than expected, it arrived 10 minutes earlier than the initial time we were given! We had gotten a message from Grubhub that our order was running behind. A+ for that alone! We accidentally ordered one too many burgers because I couldn’t make up my mind and had added a few to choose from, meaning to delete one of them before submitting our order. Well, I forgot to delete the one I didn’t want and we tried to contact Grubhub and also our driver Helen to see if the order could be adjusted (I hate wasting food and we don’t care for leftovers). Helen promptly texted me to let me know that Smashbox could not adjust it once placed. No biggie, it was my mistake...I get it. Helen, our driver, is fabulous! Courteous and friendly. Smashbox is fabulous! Even though, I’m the one that made the mistake, I got a message stating that our bill was adjusted and we weren’t charged for the extra burger! Talk about great customer service! A happy customer is a returning customer! Thank you!
    more
  • Apr 12, 2021

    By Eve W.
    I have ordered food here many times. Seems every other order is messed up. They have delivered to the wrong address. They forget parts of my order. I have gotten some refunds but then it is too late to order food and I really just wanted the food I ordered. 3 times the app let me place orders for places that were closed and I didn't know. So I sat around waiting for over an hour to find out they just refunded my money and never placed the order or tried to contact me.
    more
  • The app is better than the service Jan 27, 2018

    By Classtaker
    I have used gh at least 20 times. The app is great, it always works. though it seems inconsistent from restaurant to restaurant in its menu application and usage -sometimes confusing what comes with an item. The service from grub hub employees hasn’t been bad, they tell me when there’s a problem and make it right, so I think the company seems to care (more than I can say for other food delivery services I’ve used which I won’t name here, but it starts with a U!) So I’m loyal to gh in my restaurant delivery patronage anymore. Now you just have to expect though, the restaurants sometimes have issues and cancel your order & your experience depends in large part upon the relationship between that restaurant and gh. Another factor- if you get a driver who treats your food and your time with respect, which isn’t usually a problem. The drivers usually call from the driveway, I don’t know why, most pizza places ring the bell. Sometimes the drivers forget food or spill it. hey this is going to happen if you order from gh 20 or more times. You take your chances, because you don’t want to cook so much, and you don’t want to go out into the public either. Thanks for being there most of the time gh when I’m not cookin’. And shout out to mr. gyro because he is consistently good & fast, never cancels.☮️
    more
  • How on earth do they have 4.8 stars?! Mar 27, 2019

    By Ellemno
    The quality of Grubhub must depend on the area because we have NEVER had a smooth delivery with them, yet we’ve never had any issues with UberEats or DoorDash. Grubhub is HORRIBLE. Food arrives super late if it ever arrives at all! One driver apologized profusely stating that her COMPANY credit card had been denied upon paying for our food at the restaurant so she had to wait 45 minutes for customer service to assist her. Thankfully, she insisted that the restaurant remake our food so it would be warm for us. We’ve waited & waited for several orders & called customer service to find out what the hold up is, only to have our orders CANCELED in which “no further information as to why, can be given at this time, but we apologize for the inconvenience.” Seriously?! I’m pregnant, I have a 2 year old & when I order food for delivery, it’s not because I’m lazy, it’s because I’m having a moment of desperation & a NO SHOW order is NOT cool. Some of our favorite restaurants have switched to Grubhub & I’ve told them all of our horror stories & they’re seriously thinking about going back to UberEats or DoorDash. If you’re not able to be consistent in certain areas Grubhub, you’ll only damage your rep & lose clients. If you’re not ready &/or equipped to deliver in our area, pull yourselves until you are!
    more
  • Love .... but... Oct 22, 2017

    By Nrock1983
    This app is the best however there is one major glitch. If you Open a restaurant and start to place an order and then for some reason have to do something else on your phone such as received a phone call or send a message, when you go to go back in to GrubHub your order is completely gone. It in NO WAY saves your order to you bag. This has been a large inconvenience a few times. Also it doesn't often seem to be very convenient way to add extra small things that aren't always automatic optional extras. Like if you want to add peppers to your soup ( a cheap but important add for some) and you have to message in the comment you then and hope that they add it and possibly price adjust your order. The thing that the app is outstanding. I use it constantly. Not to mention their customer service is amazing! Recently we were missing an addition to a main dish that was supposed to be together. Not only did grandpa take it upon themselves to send out the missing item they re-ordered the main dish for us so that everything could be hot and fresh together. That will ALWAYS fix problems above and beyond. That's why I will continue to always use them.
    more
  • Apr 3, 2021

    By clifford Sisk
    1. Gotta have patience using App. One minute, a restaurant will be "opened" for delivery and next it will be "closed" upon completing your order. 2. Some orders are not customizable. Such as, WH All Star Breakfast: only option to change is the type of waffle. Type of meat/eggs will only be a mystery upon arrival. 3. Have an issue with order? Customer Service will only provide a refund of the item, minus the 20% service fee. If you what the item, YOU will have to personally contact the driver.
    more
  • VERY Hit or Miss May 28, 2020

    By PeachTheTeach
    We have ordered from this app several times. Sometimes it’s okay, although it seems like on every order the delivery time gets extended from what they originally tell you (for example it was supposed to take 40 minutes but it actually took 50-60). This happens a lot which in my opinion is not a good business practice. There have been several times (including right now) where the driver seems to sit in one spot and stay there until AFTER the delivery window. And then eventually they get to the restaurant to pick up the food. Because of this many times our food will arrive cold or soggy. This has happened with multiple drivers in our area, so often that we have started using other apps over Grubhub. Also for whatever reason, the app GPS never gets the address right. Usually it’s not a problem but one delivery we had a driver get very lost and couldn’t tell me where he was, and then had the nerve to tell me that it was MY fault that the address was “wrong” or hard to find. I get it, these are tough times especially for delivery drivers and such. But that doesn’t excuse bad business practices, not holding drivers accountable, and a really bad working app. It seems like many other people have had similar problems that date back 1-2 years, which means that higher ups don’t value feedback or just aren’t in the business for customer satisfaction. I’m sorry if it sounds harsh but it seems to be the truth.
    more
  • Apr 3, 2021

    By Christina Sousa
    I placed an order at 6:30..every time I checked the status of my order on their tracker and the delivery time kept getting pushed back from 7:30 to 8:30 its now 9:30 still no food. I called the restaurant only to find out my order has been ready and waiting for pick-up for over an hour. When I called grub hub they tried to blame the restaurant and the best they could do was just say sorry. I will not be using this service again...if you want to use a delivery service go with door dash!!!
    more
  • Apr 14, 2021

    By Wendy Hamilton
    When I first downloaded it, it was great. I had to come to update my review due to the last three experiences being horrible. This last one was the worst, my order was late by over an hour, when I finally got it it was literally cold, incorrect and the GrubHub driver forgot my milkshake, yet charged me for it anyway. That's $5! So many fees, it's ridiculous. But having this an epic fail three times in a row is not acceptable. I will order from a different food delivery service
    more
  • Never using this service again Oct 26, 2019

    By I just wanted my wings
    I placed an order last night at 8pm. I was told the order would arrive at 9:30. After three calls, two text conversations and 5 hours later I never received my order. The first two conversations plus the first text conversation said the food would be delivered and remade and I was even told that they were in contact with the driver. By 1am I had had enough and I was very vocal with my frustration. The only compensation I was told I would receive was 10% off my next order and a refund. Great. My money back and an extra $4 next time I decide to use this service. I tried to explain that the compensation was very lackluster and I was unhappy with my situation, and the GrubHub person told me I should try ordering something else At 1:30am? Even after explaining how unrealistic this compromise was, I was told for the fifth time of the night that they were “sorry for my inconvenience” and asked what else they could do for me. Extremely unsympathetic and I will never use Grubhub again. You better hope you’re in a highly populated area. The order is confirmed no matter if there are any drivers in the area. If not, just be ready to accept an apology for an inconvenience. And as a side note. I would have driven to pick up my order if I was told it wasn’t coming. I know I’m paying at least a 20% mark up for the delivery. I’m tipping after that too. The point was I was told in multiple occasion it was coming, just a terrible delay. Ridiculous.
    more
  1. Lunch breaks shouldn't be optional! Pre-order your meal from 2 hours up to 4 days in advance for those busiest work weeks
  2. Express Reorder feature lets you copy a previous meal straight to checkout, saving you tons of time on customization options
  3. Want a bit more information before you place your order? Check out community ratings and reviews for the inside scoop

Reviewed by Laura S on December 28, 2017

  • The customer is always right even when they’re wrong. May 3, 2020

    By Claudia's bar
    We love Grubhub! We have never had an issue with any of our orders. Our food from Smashbox was, as always, hot and delicious! And although the order was supposed to be delivered a bit later than expected, it arrived 10 minutes earlier than the initial time we were given! We had gotten a message from Grubhub that our order was running behind. A+ for that alone! We accidentally ordered one too many burgers because I couldn’t make up my mind and had added a few to choose from, meaning to delete one of them before submitting our order. Well, I forgot to delete the one I didn’t want and we tried to contact Grubhub and also our driver Helen to see if the order could be adjusted (I hate wasting food and we don’t care for leftovers). Helen promptly texted me to let me know that Smashbox could not adjust it once placed. No biggie, it was my mistake...I get it. Helen, our driver, is fabulous! Courteous and friendly. Smashbox is fabulous! Even though, I’m the one that made the mistake, I got a message stating that our bill was adjusted and we weren’t charged for the extra burger! Talk about great customer service! A happy customer is a returning customer! Thank you!
    more
  • Love .... but... Oct 22, 2017

    By Nrock1983
    This app is the best however there is one major glitch. If you Open a restaurant and start to place an order and then for some reason have to do something else on your phone such as received a phone call or send a message, when you go to go back in to GrubHub your order is completely gone. It in NO WAY saves your order to you bag. This has been a large inconvenience a few times. Also it doesn't often seem to be very convenient way to add extra small things that aren't always automatic optional extras. Like if you want to add peppers to your soup ( a cheap but important add for some) and you have to message in the comment you then and hope that they add it and possibly price adjust your order. The thing that the app is outstanding. I use it constantly. Not to mention their customer service is amazing! Recently we were missing an addition to a main dish that was supposed to be together. Not only did grandpa take it upon themselves to send out the missing item they re-ordered the main dish for us so that everything could be hot and fresh together. That will ALWAYS fix problems above and beyond. That's why I will continue to always use them.
    more
  • Apr 11, 2021

    By Paul Shumaker
    This is absolutely the best food delivery app in existence. I've tried so many other apps and they all failed to deliver from restaurants just 3 miles away. But GrubHub has been successfuly delivering orders from restaurants 20 miles and further away. I live in a rural area and it's just absolutely amazing that GrubHub drivers are so dedicated to their jobs that they actually completed deliveries. If I could afford it I'd give those delivery drivers a $50.00 tip. But I can't so I give 20%
    more
  • I love it. Mar 23, 2021

    By Anon.43
    IAs a college student, I know how to get cheap food. My friends and I have used every other delivery app you can think of and tried all the free premium trials of them so I also know how valuable it is. All this to say I use Grubhub the most out of all the delivery apps out there and it’s by far the best. They have a great selection, they don’t have ridiculously high fees like UberEats and (the worst delivery app ever(Postmates), and they have excellent customer service! They rarely ever cancel your order(Postmates), they typically have speedy delivery and wonderful, kind drivers who deliver your food without spills or mess. Like I’ve mentioned I’ve also tried the premium of almost all delivery apps and imo Grubhub’s premium is definitely worth it. You get perks every week which invited me to find new local restaurants I fell in LOVE with, prompt customer service, and free delivery almost every time. Some premium accounts are completely useless(Postmates) and others just don’t give you as many reasons to pay monthly. It’s just a reliable app which is what I count on when ordering food. It also uniquely caters to students! I love it, I tell anyone who asks, and will continue using it.
    more
  • Best delivery drives and some of them are the nicest I've ever met 👍 Mar 2, 2020

    By jennie702
    I've not had any rude drivers come to deliver my food they all have been very nice the reason that is is because I'm also very nice to the drivers when they come to my home and ask them how they are and how their day is going and tell them thank you and hope they have a wonderful day... I meet them out front cause of our dogs cause if I try to go outside one of our girls gets very upset and protective if I try to go out that door and she tries to push her way past me so I try and be respectful of others cause some ppl may be afraid of dogs so we as customers we do not know if our delivery drivers so I make sure that I'm outside waiting and they say oh you didn't need to wait outside I say well I have dogs and some ppl may be afraid of them or if it's late at night like after 11:00 pm then I tell them ir didn't want the dogs waking up the whole house with their barking so I try to be respectful of everyone so if I do try and come out my dog isn't trying to do the same... I just would rather be respectful of others it's better to be polite to everyone...
    more
  • The app is better than the service Jan 27, 2018

    By Classtaker
    I have used gh at least 20 times. The app is great, it always works. though it seems inconsistent from restaurant to restaurant in its menu application and usage -sometimes confusing what comes with an item. The service from grub hub employees hasn’t been bad, they tell me when there’s a problem and make it right, so I think the company seems to care (more than I can say for other food delivery services I’ve used which I won’t name here, but it starts with a U!) So I’m loyal to gh in my restaurant delivery patronage anymore. Now you just have to expect though, the restaurants sometimes have issues and cancel your order & your experience depends in large part upon the relationship between that restaurant and gh. Another factor- if you get a driver who treats your food and your time with respect, which isn’t usually a problem. The drivers usually call from the driveway, I don’t know why, most pizza places ring the bell. Sometimes the drivers forget food or spill it. hey this is going to happen if you order from gh 20 or more times. You take your chances, because you don’t want to cook so much, and you don’t want to go out into the public either. Thanks for being there most of the time gh when I’m not cookin’. And shout out to mr. gyro because he is consistently good & fast, never cancels.☮️
    more
  • How on earth do they have 4.8 stars?! Mar 27, 2019

    By Ellemno
    The quality of Grubhub must depend on the area because we have NEVER had a smooth delivery with them, yet we’ve never had any issues with UberEats or DoorDash. Grubhub is HORRIBLE. Food arrives super late if it ever arrives at all! One driver apologized profusely stating that her COMPANY credit card had been denied upon paying for our food at the restaurant so she had to wait 45 minutes for customer service to assist her. Thankfully, she insisted that the restaurant remake our food so it would be warm for us. We’ve waited & waited for several orders & called customer service to find out what the hold up is, only to have our orders CANCELED in which “no further information as to why, can be given at this time, but we apologize for the inconvenience.” Seriously?! I’m pregnant, I have a 2 year old & when I order food for delivery, it’s not because I’m lazy, it’s because I’m having a moment of desperation & a NO SHOW order is NOT cool. Some of our favorite restaurants have switched to Grubhub & I’ve told them all of our horror stories & they’re seriously thinking about going back to UberEats or DoorDash. If you’re not able to be consistent in certain areas Grubhub, you’ll only damage your rep & lose clients. If you’re not ready &/or equipped to deliver in our area, pull yourselves until you are!
    more
  • Apr 9, 2021

    By OldKitten85
    I tend to compare costs between delivery service apps and Grubhub is usually more cost effective. Grubhub doesn't always sort nearest to furthest, so be careful. If you order from a chain restaurant, just be sure that you order from the one in your service location. The restaurant will cancel your order and, depending on your situation -- i.e. you're at work and ordered your lunch late -- that will be a great inconvenience to you.
    more
  • Apr 15, 2021

    By S Howard
    Nice recent visual changes to the app, but I don't understand why, for the last few months, the app does *not* keep me logged in. I'm a Grubhub+ customer, I keep this app secure on my phone, just like any other that money can be spent from, & find it annoying to be in the middle of an order and have to log in & start over to get the free delivery I should have. That's one of the things I use an app to avoid, please fix this, thanks.
    more
  • Apr 10, 2021

    By Veta Banks
    Excellent experience, but at times you may need to follow-up with the restaurant if there's a complaint. Be nice, but let managers know issue. They won't know, if you only tell Grubhub, who will refund, call or make adjustments on your behalf. The issue still needs addressing. Managers have been receptive and appreciative of a calm, rational complaint. Chow down!!🙌🏾🦋🤗
    more
  • Apr 12, 2021

    By Eve W.
    I have ordered food here many times. Seems every other order is messed up. They have delivered to the wrong address. They forget parts of my order. I have gotten some refunds but then it is too late to order food and I really just wanted the food I ordered. 3 times the app let me place orders for places that were closed and I didn't know. So I sat around waiting for over an hour to find out they just refunded my money and never placed the order or tried to contact me.
    more
  • Iffy customer service Aug 10, 2020

    By ARE_123
    Honestly it wasn’t the food that was the problem...it was the driver...at first the ETA was between 9:15-9:25 which made sense considering it’s FAST FOOD...it took a while for someone to pick the food up which I understand due to COVID but while a driver was able to pick up the food or was en route to pick up the food within the 9:15-9:25 ETA when the time moved to 9:35-9:45 I was confused on what was happening so I went to track the order to see that the driver was stuck at the same location for at LEAST 15 minutes...I had attempted to contact her to see exactly how far she was so I can try to figure out the eta again but she took about 20 minutes to respond to me...by the time she did respond she said she was coming to me (which I felt was a lie) but nonetheless I still waited for her to arrive to which my order was delivered literally an HOUR after I ordered it..my drink was watery (which I know isn’t the restaurants fault) and the food was on the verge of being cold...lack of communication is the main reason for this rating and the fact that I couldn’t get in contact with Grubhub themselves makes it worse...seriously debating if I’m going to be using this service for future deliveries cuz it doesn’t make sense for it to take an HOUR for fast food and that I was unable to get in contact with customer support
    more
  • Apr 14, 2021

    By Jason White
    The app is fine. The delivery service is not. I've used them for a long time now but find myself in a string of 4 consecutive botched orders. They'll offer refunds for anything you have issues with but what's the point when you end up going to get it yourself so the order is correct? (06/2020) UPDATE: They've gotten much better. Any issues I've had lately have been on the restaurant.
    more
  • Still not quite there... Jun 26, 2018

    By KD MamaBear
    I use this app maybe a couple times a month at most when I don’t feel like cooking. The app itself is easy to use but the fulfillment of orders leaves much to be desired. Most of the time it takes much longer than is advertised (e.g. delivery time 45-55min has sometimes taken 90min), food has arrived barely warm despite coming from a few blocks away, drivers don’t know how to read maps (our condo complex is a little confusing but there are maps & they don’t bother looking - I’ve been called & expected to walk out to the front of my complex which I cannot do because I have a small toddler & probably ordered food vector was inconvenient to go out in the first place, & several drivers were rude or unprofessional. That being said, there have been a couple great driver & they have comped delivery fees or given ‘free next delivery’ codes when I’ve contacted the company but I don’t appreciate having to contact them with issues the majority of the times I’ve used the service. Hopefully hey can get it together & maybe take tips from Uber eats to have ratings for drivers separate from just rating the food. I still come back because of the restaurant selection in my area but always keep my fingers crossed that it will arrive in a reasonable time frame & be relatively hot still 😑
    more
  • Well... Jun 16, 2018

    By rissroxx
    So I used to love GrubHub and suggested it to all of my friends to download and use. Lately has been a different story. More often than not our food has taken at least an hour to get here, and I’ve had to walk outside and down the road or across the street because the drivers don’t leave their car. Now I’m understanding, so I called customer service to inform them of the issues I was having and the response I got was that they were short staffed and that it wasn’t policy to have the drivers bring the food to the door. But if I’m waiting for an hour, pay a delivery fee and tip, and then still have to go downstairs and outside down the road to get my food that’s ridiculous— what’s the point in paying for all that if they can’t even walk up to my door (and no it wasn’t raining or snowing or anything like that either). I talked to two customer service representatives and basically all I got was “I understand is there anything else I can help you with?” And felt extremely brushed off. I think we will be taking a long break from the app while they fix these issues. I’ve been using it for a long time and it’s upsetting that after having all these issues all I got from them was “oh I understand but if I can’t help you with anything else have a nice day”
    more
  • VERY Hit or Miss May 28, 2020

    By PeachTheTeach
    We have ordered from this app several times. Sometimes it’s okay, although it seems like on every order the delivery time gets extended from what they originally tell you (for example it was supposed to take 40 minutes but it actually took 50-60). This happens a lot which in my opinion is not a good business practice. There have been several times (including right now) where the driver seems to sit in one spot and stay there until AFTER the delivery window. And then eventually they get to the restaurant to pick up the food. Because of this many times our food will arrive cold or soggy. This has happened with multiple drivers in our area, so often that we have started using other apps over Grubhub. Also for whatever reason, the app GPS never gets the address right. Usually it’s not a problem but one delivery we had a driver get very lost and couldn’t tell me where he was, and then had the nerve to tell me that it was MY fault that the address was “wrong” or hard to find. I get it, these are tough times especially for delivery drivers and such. But that doesn’t excuse bad business practices, not holding drivers accountable, and a really bad working app. It seems like many other people have had similar problems that date back 1-2 years, which means that higher ups don’t value feedback or just aren’t in the business for customer satisfaction. I’m sorry if it sounds harsh but it seems to be the truth.
    more
  • Apr 14, 2021

    By Wendy Hamilton
    When I first downloaded it, it was great. I had to come to update my review due to the last three experiences being horrible. This last one was the worst, my order was late by over an hour, when I finally got it it was literally cold, incorrect and the GrubHub driver forgot my milkshake, yet charged me for it anyway. That's $5! So many fees, it's ridiculous. But having this an epic fail three times in a row is not acceptable. I will order from a different food delivery service
    more
  • Two strikes, might not get a third Jan 22, 2020

    By Merp8472619484628
    Today was my second horrible experience. Driver parks in a parking lot around the corner for 20 minutes, then marks my food delivered. I texted the fake phone number they get 4 times and called it about 5 or 6 with no response. Call customer service, at first they tell me I don’t exist in their system using the phone number I was calling from, after telling me the wrong number 3 times. Once the guy miraculously finds my account he says it was delivered. I tell him it wasn’t and explain that the driver literally sat in an empty parking lot and he offers me $5 dollars for a $9 meal. I told him no thanks and I hung up. I called back to get another person. They call the driver after managing to find my account instantly and the guy said he was calling a number (mine but all out of order) and that he delivered it on my houses doorstep... I was ordering from the bowling alley I work at... After saying I can send proof the driver basically stole my food and refused to contact me, the offer changed to $25 dollars. I’m giving one more order to use it and then I probably won’t use the service again. Foch from Portland, ME, I hope you enjoyed my Applebee’s and that tip you didn’t deserve. Tip for Grubhub, add a rating system for drivers, I have a ton of friends who have all had a similar experience. If I could report a driver and rate him this review wouldn’t be written, just a bad one for him.
    more
  • Apr 1, 2021

    By Tasha Grace
    It's an absolute mess... orders randomly cancelled after being delayed 2 hours, glitchy app and menus, not transparent about what's going on with orders. I get that things happen, but don't leave the customer in dark, getting hangrier with each passing minute! They keep 2 stars because you can easily call customer service and talk to a real person. They had no answers, but they sent me a 20% off coupon code for my trouble (which was sadly wasted on another mysteriously canceled order).
    more
  • No Guaranteed Delivery Driver Mar 3, 2019

    By Jackson 5
    Ordered my food on a Sunday morning at 8:00am. Estimated delivery time was 40-50 minutes. It came upon 50 minutes and the tracker still showed that the food was being prepared, along with adjusting the estimated delivery time to 10:00am. I called the restaurant and they told me the food had been ready for 20 minutes but nobody had showed up to pick up the food. The app, at least at this point, doesn’t say who the delivery driver is or allow you to contact the driver, if there even was one assigned yet. I called grub hub (very pleased they have customer service on a Sunday morning) and the first option they gave me was to wait for the food and if there was anything wrong with the food to call them back again and say there was something wrong with it (it was pancakes and eggs, chances are after them being ready for over an hour they would not be how anyone would want them to be). The second option was to just cancel the order and receive my money back in 3-5 business days (4-6 days with it being a Sunday). So then at this point, of course, I need to go find a different means of breakfast. While breakfast is not the biggest deal, this is not a pleasant way to start a Sunday, nor to have your one and only experience with Grubhub to tell your friends about. There are many good reviews out there about Grubhub, I just wish I had the same experience as the others.
    more
  • Apr 3, 2021

    By clifford Sisk
    1. Gotta have patience using App. One minute, a restaurant will be "opened" for delivery and next it will be "closed" upon completing your order. 2. Some orders are not customizable. Such as, WH All Star Breakfast: only option to change is the type of waffle. Type of meat/eggs will only be a mystery upon arrival. 3. Have an issue with order? Customer Service will only provide a refund of the item, minus the 20% service fee. If you what the item, YOU will have to personally contact the driver.
    more
  • Apr 3, 2021

    By Christina Sousa
    I placed an order at 6:30..every time I checked the status of my order on their tracker and the delivery time kept getting pushed back from 7:30 to 8:30 its now 9:30 still no food. I called the restaurant only to find out my order has been ready and waiting for pick-up for over an hour. When I called grub hub they tried to blame the restaurant and the best they could do was just say sorry. I will not be using this service again...if you want to use a delivery service go with door dash!!!
    more
  • Never using this service again Oct 26, 2019

    By I just wanted my wings
    I placed an order last night at 8pm. I was told the order would arrive at 9:30. After three calls, two text conversations and 5 hours later I never received my order. The first two conversations plus the first text conversation said the food would be delivered and remade and I was even told that they were in contact with the driver. By 1am I had had enough and I was very vocal with my frustration. The only compensation I was told I would receive was 10% off my next order and a refund. Great. My money back and an extra $4 next time I decide to use this service. I tried to explain that the compensation was very lackluster and I was unhappy with my situation, and the GrubHub person told me I should try ordering something else At 1:30am? Even after explaining how unrealistic this compromise was, I was told for the fifth time of the night that they were “sorry for my inconvenience” and asked what else they could do for me. Extremely unsympathetic and I will never use Grubhub again. You better hope you’re in a highly populated area. The order is confirmed no matter if there are any drivers in the area. If not, just be ready to accept an apology for an inconvenience. And as a side note. I would have driven to pick up my order if I was told it wasn’t coming. I know I’m paying at least a 20% mark up for the delivery. I’m tipping after that too. The point was I was told in multiple occasion it was coming, just a terrible delay. Ridiculous.
    more
  • Apr 11, 2021

    By Jeremy Winfree
    They add markup to the menu items, charge a service fee, and often charge a delivery fee. Was going to order food for my girlfriend but the total was about $34 (excluding tip) so I ordered directly from the restaurant for about $18 (also excluding tip) for the exact same order. They also often report that restaurants are not open when they are. I wouldn't complain if the money was going to the drivers but apparently it's not.
    more
  • Apr 6, 2021

    By Joe Duarte
    Unbelievable. I just placed my first ever order with Grubhub. It was just before 8:00 pm, about 35+ minutes before the restaurant stopped taking orders. Order went through fine. I wait an hour. The app says the driver is about to pick up my order. Then... "Your order is canceled." What the? My order is canceled? I placed it an hour ago. It says the restaurant is now closed. I don't understand. You took my order, went through the update motions for an hour, and then just... what is this?
    more

What’s Groovy

What’s Subpar

Loading...