Ratings & Reviews

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  • img Community
    If you are craving pizza and need a way to get pizza delivered right to you, GrubHub can help you find pizza places near you that deliver. You can choose your food quickly and only spend less 10 minutes ordering. You don’t have to worry about calling a store with your order and then drive to pick it up, you can simply select what you want and have it show up with no hassle.
    img by Sharon
    2 years ago
  • img Community
    Why make a first date too formal with 12 roses when you can say make anyone happy with 12 wings delivered right to their door? Food is the way to the heart, and the right resources on your phone can help you find your way in.
    img by Antonio
    5 months ago
  • img Expert Best Food Delivery & Takeout Apps of 2022

    Best Food Delivery & Takeout Apps of 2022

    Hungry? Before you order food, find out which takeout and delivery apps will save you the most money. We tested the most popular apps to find the best value.

  • img Expert
    1. Lunch breaks shouldn't be optional! Pre-order your meal from 2 hours up to 4 days in advance for those busiest work weeks
    2. Express Reorder feature lets you copy a previous meal straight to checkout, saving you tons of time on customization options
    3. Want a bit more information before you place your order? Check out community ratings and reviews for the inside scoop
  • Grub HUB delivery peeps are LAZY May 17, 2022

    By gH Sx
    For the second day in a row I ordered GrubHub one from Taco Bell the other from Papa John’s. I left instructions on both evenings to the floor and the exact room knock on the door of the hotel room and leave in place. I did this because I’m alone in a hotel and I had surgery on my left hip and unable to really walk. the hotel is huge and it’s a five minute walk to the front desk itself. GrubHub drivers even though I left the instructions I did the first night left it in the foyer area of the hotel took a picture and sent it up to my cell phone when I called him and text him he didn’t respond to either。 The second night, the Papa John’s, I never received my order. This time I didn’t even have a phone number to call back except their little five digit text message to tell you it was delivered. This is unbelievable the incompetence just to have some food ordered to my gosh darn freaking room. I’ve never seen such incompetence. Step one order food. delivery driver pick up food. Step 2 Delivery Driver Drive to destination ,look at instructions provided at hand. Step 3. arrive at destination ,get out of vehicle, grab food from vehicle, locate destination( like my fn hotel room) . READ THE FN INSTRUCTIONS!!! Thank youPapa John so I called personally and they made my food for free and delivered it properly.
  • May 22, 2022

    By Nathaniel Withington
    If you get Gubhub+ not bad if your going to order a full meal, or anything above a certain cost limit. However just try to get a single drink, or a single item and "Free" delivery I'd sorta out the window, tested it for 4 different GH+ places with varying order sizes. If you have the money for it its a great app tho, that's why it gets 3/5. Just when you are looking for a quick fix when you can't leave work, and need to save money not really the way to go...
  • First order was wrong Apr 11, 2020

    By BesCody
    Decided that since we’re in quarantine and my car battery died, I’d use the app to order dinner from KFC. At first it seemed like an easy and seem less process to order my meal and it said it would take about 20-30 minutes (the restaurant is literally down the street from me). So I waited and decided to check the status, the time kept getting pushed back which was pretty annoying but I thought ok whatever not that big of a deal. So after almost an hour my food finally arrived, the driver was nice and kept me up to date with my delivery. When I got my food I thought cool this is pretty neat getting my fast food delivered now, but when I opened the bag my order was completely wrong. Now I’m not saying one or two items were wrong but the whole meal with the exception of the drink 😅 I ordered a 5pc strip combo with 2 sides (mashed potatoes and gravy, and Mac and cheese) but I got popcorn chicken with wedges, a chicken sandwich with pickles, and 2 biscuits. Needless to say I was upset that my order was that screwed up, but I was happy that reporting the issue gave me an instant refund from GrubHub so that was cool. I’m willing to give them another chance and just placed another order from Panda Express but if this happens again then I’ll just delete the app 😕
  • The customer is always right even when they’re wrong. May 3, 2020

    By Claudia's bar
    We love Grubhub! We have never had an issue with any of our orders. Our food from Smashbox was, as always, hot and delicious! And although the order was supposed to be delivered a bit later than expected, it arrived 10 minutes earlier than the initial time we were given! We had gotten a message from Grubhub that our order was running behind. A+ for that alone! We accidentally ordered one too many burgers because I couldn’t make up my mind and had added a few to choose from, meaning to delete one of them before submitting our order. Well, I forgot to delete the one I didn’t want and we tried to contact Grubhub and also our driver Helen to see if the order could be adjusted (I hate wasting food and we don’t care for leftovers). Helen promptly texted me to let me know that Smashbox could not adjust it once placed. No biggie, it was my mistake...I get it. Helen, our driver, is fabulous! Courteous and friendly. Smashbox is fabulous! Even though, I’m the one that made the mistake, I got a message stating that our bill was adjusted and we weren’t charged for the extra burger! Talk about great customer service! A happy customer is a returning customer! Thank you!
  • I love it. Mar 23, 2021

    By Anon.43
    IAs a college student, I know how to get cheap food. My friends and I have used every other delivery app you can think of and tried all the free premium trials of them so I also know how valuable it is. All this to say I use Grubhub the most out of all the delivery apps out there and it’s by far the best. They have a great selection, they don’t have ridiculously high fees like UberEats and (the worst delivery app ever(Postmates), and they have excellent customer service! They rarely ever cancel your order(Postmates), they typically have speedy delivery and wonderful, kind drivers who deliver your food without spills or mess. Like I’ve mentioned I’ve also tried the premium of almost all delivery apps and imo Grubhub’s premium is definitely worth it. You get perks every week which invited me to find new local restaurants I fell in LOVE with, prompt customer service, and free delivery almost every time. Some premium accounts are completely useless(Postmates) and others just don’t give you as many reasons to pay monthly. It’s just a reliable app which is what I count on when ordering food. It also uniquely caters to students! I love it, I tell anyone who asks, and will continue using it.
  • The app is better than the service Jan 27, 2018

    By Classtaker
    I have used gh at least 20 times. The app is great, it always works. though it seems inconsistent from restaurant to restaurant in its menu application and usage -sometimes confusing what comes with an item. The service from grub hub employees hasn’t been bad, they tell me when there’s a problem and make it right, so I think the company seems to care (more than I can say for other food delivery services I’ve used which I won’t name here, but it starts with a U!) So I’m loyal to gh in my restaurant delivery patronage anymore. Now you just have to expect though, the restaurants sometimes have issues and cancel your order & your experience depends in large part upon the relationship between that restaurant and gh. Another factor- if you get a driver who treats your food and your time with respect, which isn’t usually a problem. The drivers usually call from the driveway, I don’t know why, most pizza places ring the bell. Sometimes the drivers forget food or spill it. hey this is going to happen if you order from gh 20 or more times. You take your chances, because you don’t want to cook so much, and you don’t want to go out into the public either. Thanks for being there most of the time gh when I’m not cookin’. And shout out to mr. gyro because he is consistently good & fast, never cancels.☮️
  • Grub HUB delivery peeps are LAZY May 17, 2022

    By gH Sx
    For the second day in a row I ordered GrubHub one from Taco Bell the other from Papa John’s. I left instructions on both evenings to the floor and the exact room knock on the door of the hotel room and leave in place. I did this because I’m alone in a hotel and I had surgery on my left hip and unable to really walk. the hotel is huge and it’s a five minute walk to the front desk itself. GrubHub drivers even though I left the instructions I did the first night left it in the foyer area of the hotel took a picture and sent it up to my cell phone when I called him and text him he didn’t respond to either。 The second night, the Papa John’s, I never received my order. This time I didn’t even have a phone number to call back except their little five digit text message to tell you it was delivered. This is unbelievable the incompetence just to have some food ordered to my gosh darn freaking room. I’ve never seen such incompetence. Step one order food. delivery driver pick up food. Step 2 Delivery Driver Drive to destination ,look at instructions provided at hand. Step 3. arrive at destination ,get out of vehicle, grab food from vehicle, locate destination( like my fn hotel room) . READ THE FN INSTRUCTIONS!!! Thank youPapa John so I called personally and they made my food for free and delivered it properly.
  • May 22, 2022

    By Nathaniel Withington
    If you get Gubhub+ not bad if your going to order a full meal, or anything above a certain cost limit. However just try to get a single drink, or a single item and "Free" delivery I'd sorta out the window, tested it for 4 different GH+ places with varying order sizes. If you have the money for it its a great app tho, that's why it gets 3/5. Just when you are looking for a quick fix when you can't leave work, and need to save money not really the way to go...
  • First order was wrong Apr 11, 2020

    By BesCody
    Decided that since we’re in quarantine and my car battery died, I’d use the app to order dinner from KFC. At first it seemed like an easy and seem less process to order my meal and it said it would take about 20-30 minutes (the restaurant is literally down the street from me). So I waited and decided to check the status, the time kept getting pushed back which was pretty annoying but I thought ok whatever not that big of a deal. So after almost an hour my food finally arrived, the driver was nice and kept me up to date with my delivery. When I got my food I thought cool this is pretty neat getting my fast food delivered now, but when I opened the bag my order was completely wrong. Now I’m not saying one or two items were wrong but the whole meal with the exception of the drink 😅 I ordered a 5pc strip combo with 2 sides (mashed potatoes and gravy, and Mac and cheese) but I got popcorn chicken with wedges, a chicken sandwich with pickles, and 2 biscuits. Needless to say I was upset that my order was that screwed up, but I was happy that reporting the issue gave me an instant refund from GrubHub so that was cool. I’m willing to give them another chance and just placed another order from Panda Express but if this happens again then I’ll just delete the app 😕
  • The customer is always right even when they’re wrong. May 3, 2020

    By Claudia's bar
    We love Grubhub! We have never had an issue with any of our orders. Our food from Smashbox was, as always, hot and delicious! And although the order was supposed to be delivered a bit later than expected, it arrived 10 minutes earlier than the initial time we were given! We had gotten a message from Grubhub that our order was running behind. A+ for that alone! We accidentally ordered one too many burgers because I couldn’t make up my mind and had added a few to choose from, meaning to delete one of them before submitting our order. Well, I forgot to delete the one I didn’t want and we tried to contact Grubhub and also our driver Helen to see if the order could be adjusted (I hate wasting food and we don’t care for leftovers). Helen promptly texted me to let me know that Smashbox could not adjust it once placed. No biggie, it was my mistake...I get it. Helen, our driver, is fabulous! Courteous and friendly. Smashbox is fabulous! Even though, I’m the one that made the mistake, I got a message stating that our bill was adjusted and we weren’t charged for the extra burger! Talk about great customer service! A happy customer is a returning customer! Thank you!
  • I love it. Mar 23, 2021

    By Anon.43
    IAs a college student, I know how to get cheap food. My friends and I have used every other delivery app you can think of and tried all the free premium trials of them so I also know how valuable it is. All this to say I use Grubhub the most out of all the delivery apps out there and it’s by far the best. They have a great selection, they don’t have ridiculously high fees like UberEats and (the worst delivery app ever(Postmates), and they have excellent customer service! They rarely ever cancel your order(Postmates), they typically have speedy delivery and wonderful, kind drivers who deliver your food without spills or mess. Like I’ve mentioned I’ve also tried the premium of almost all delivery apps and imo Grubhub’s premium is definitely worth it. You get perks every week which invited me to find new local restaurants I fell in LOVE with, prompt customer service, and free delivery almost every time. Some premium accounts are completely useless(Postmates) and others just don’t give you as many reasons to pay monthly. It’s just a reliable app which is what I count on when ordering food. It also uniquely caters to students! I love it, I tell anyone who asks, and will continue using it.
  • The app is better than the service Jan 27, 2018

    By Classtaker
    I have used gh at least 20 times. The app is great, it always works. though it seems inconsistent from restaurant to restaurant in its menu application and usage -sometimes confusing what comes with an item. The service from grub hub employees hasn’t been bad, they tell me when there’s a problem and make it right, so I think the company seems to care (more than I can say for other food delivery services I’ve used which I won’t name here, but it starts with a U!) So I’m loyal to gh in my restaurant delivery patronage anymore. Now you just have to expect though, the restaurants sometimes have issues and cancel your order & your experience depends in large part upon the relationship between that restaurant and gh. Another factor- if you get a driver who treats your food and your time with respect, which isn’t usually a problem. The drivers usually call from the driveway, I don’t know why, most pizza places ring the bell. Sometimes the drivers forget food or spill it. hey this is going to happen if you order from gh 20 or more times. You take your chances, because you don’t want to cook so much, and you don’t want to go out into the public either. Thanks for being there most of the time gh when I’m not cookin’. And shout out to mr. gyro because he is consistently good & fast, never cancels.☮️
  • Apr 14, 2022

    By Darko Aleksic
    App occasionally drops my address so I have to reenter it. Tracking seems to be broken in this app, since a week or two ago. I see only the empty map. Thought it was some change on their end, but the order can still be tracked in the web app. Scrolling issues as other pointed out. Also, the orders that became invalid for whatever reason are still shown under recent.
  • Iffy customer service Aug 10, 2020

    By ARE_123
    Honestly it wasn’t the food that was the problem...it was the driver...at first the ETA was between 9:15-9:25 which made sense considering it’s FAST FOOD...it took a while for someone to pick the food up which I understand due to COVID but while a driver was able to pick up the food or was en route to pick up the food within the 9:15-9:25 ETA when the time moved to 9:35-9:45 I was confused on what was happening so I went to track the order to see that the driver was stuck at the same location for at LEAST 15 minutes...I had attempted to contact her to see exactly how far she was so I can try to figure out the eta again but she took about 20 minutes to respond to me...by the time she did respond she said she was coming to me (which I felt was a lie) but nonetheless I still waited for her to arrive to which my order was delivered literally an HOUR after I ordered it..my drink was watery (which I know isn’t the restaurants fault) and the food was on the verge of being cold...lack of communication is the main reason for this rating and the fact that I couldn’t get in contact with Grubhub themselves makes it worse...seriously debating if I’m going to be using this service for future deliveries cuz it doesn’t make sense for it to take an HOUR for fast food and that I was unable to get in contact with customer support
  • Apr 15, 2022

    By Adam Goldsmith
    Fine app with decent selection, but I hate that I can't turn off ad notifications but keep delivery updates. The app only has one notification setting so turning off ads also means turning off delivery updates. Sorry, but if it's a choice between getting hit with multiple ads per day in my notifications (with sound), or just using the competitors apps which do allow you to turn off ads while keeping delivery updates... that's an easy decision. Bye, Grubhub!
  • Apr 17, 2022

    By Robert Eischen
    Pretty shifty app. They charge a delivery fee AND a service fee AND they artificially inflate the prices. With all the extra fees, a good rule of thumb it to expect to pay a little under twice as much as it would cost if you bought in person. They do have a guarantee though so if yoy find another service that charges less, they give you the difference. Because they add on so many extra fees, you shoud ALWAYS double check. Generally, this app has more options than others, so that's good.
  • May 17, 2022

    By Josh Holmes
    Unfortunately there is something terribly wrong with the functionality of their app over the last month (at least for me). Regardless of cell service/wifi I cannot get menus/options to load and only see loading images or "unable to load, retry". When I click into a restaurant I see a black screen or "unable to load" message. These malfunctions happen every time, there are no exceptions. And now the website only shows me Mediterranean options, nothing else. I've redownloaded it many times.
  • May 17, 2022

    By Harold C
    Orders get canceled HOURS after placement and if you choose to cancel before it does it on its own, you will be fined. My latest [shady] encounter involved a courier stating that someone else picked up my order and asked me to cancel it on my end. I contacted Support but the courier kept calling for me to cancel it. Out of all the incidents I've experienced, they have only offered $5 off a delivery, once. Definitely not the app for deliveries.
  • Horrible customer service in the past year Oct 10, 2021

    By angmor09
    I use Grubhub a lot due to not wanting to have to keep up with restaurants who deliver in my area. It use to be that when you placed your order through Grubhub and and item could not be prepared, a representative from Grubhub would directly call you and ask you if any other item could be substituted. If you said no they would allow you to cancel your order in full, if you said yes they would find a replacement for the order and your order would go though. Now however it seems like their customer service team doesn’t want to call customers or try to make it right. They will just go ahead and refund the item the store can’t provide and you WILL NOT know anything until your order arrives with missing items. Why are we using a delivery app if they can’t even contact the costumers if items won’t be delivered? This has happened multiple times through different restaurants in the past few months. Zero contact from Grubhub like they use to. Even paid for the Grubhub membership so you would think they would want to support their customers but I guess not. I deleted my membership, my information from their site, my app and I’m not going to use them for food delivery anymore as their care of customers has really gone downhill this past year. The customer service agents use to really be on top of things in the past and I have been using Grubhub for years now. Not anymore I’ll be installing DoorDash to give them a shot now.
  • May 24, 2022

    By Dan Simon
    Many issues with this service. Very frequently when you place an order it does not go through, and in many instances I arrived to pick up my food and the restaurant was closed despite GrubHub seemingly placing the order successfully. Also, I frequently receive notifications for promo deals that seem to disappear or fail to apply correctly. There are still several good promos but I no longer feel it's worth using this app
  • VERY Hit or Miss May 28, 2020

    By PeachTheTeach
    We have ordered from this app several times. Sometimes it’s okay, although it seems like on every order the delivery time gets extended from what they originally tell you (for example it was supposed to take 40 minutes but it actually took 50-60). This happens a lot which in my opinion is not a good business practice. There have been several times (including right now) where the driver seems to sit in one spot and stay there until AFTER the delivery window. And then eventually they get to the restaurant to pick up the food. Because of this many times our food will arrive cold or soggy. This has happened with multiple drivers in our area, so often that we have started using other apps over Grubhub. Also for whatever reason, the app GPS never gets the address right. Usually it’s not a problem but one delivery we had a driver get very lost and couldn’t tell me where he was, and then had the nerve to tell me that it was MY fault that the address was “wrong” or hard to find. I get it, these are tough times especially for delivery drivers and such. But that doesn’t excuse bad business practices, not holding drivers accountable, and a really bad working app. It seems like many other people have had similar problems that date back 1-2 years, which means that higher ups don’t value feedback or just aren’t in the business for customer satisfaction. I’m sorry if it sounds harsh but it seems to be the truth.
  • May 2, 2022

    By Alex Alexiev
    The interface is awful. Crowded design on the main page makes it hard to navigate fast. Search feature doesn't work well if you do something broad like "brunch". The "rating" is primarily for the restaurant but the app prompts you about the place and the delivery drive, so that seems inaccurate. Not very easy to get recourse for messed up orders. There are better apps out there and ordering directly from the restaurant is almost half the price and you actually get your food.
  • May 2, 2022

    By Emmanuel Perez
    The app is buggy. In the process of ordering a meal you may get stuck on one screen because it says loading but in reality it's not loading. Also, sometimes it says that the meal you're looking for is unavailable but when you close the app and do it again that same meal that was unavailable becomes available within seconds. Super inconsistent and unreliable app.
  • Continually frustrated Nov 7, 2019

    By Izzlefoshizzlemanizzle
    So many frustrations with this company. One huge one is when my orders are randomly cancelled, but nobody lets me know for an hour. By the time I’m told I need to figure out different food everything is closed half the time. And it’s usually with no explanation. Delivery time is entirely unpredictable, it will give you an estimate that ends up being literally half of how long it actually takes. But one of the biggest complaints is price discrepancies. I’m not even talking about the ginormous delivery fees, but rather the difference I price of the actual food items as listed on Grubhub compared to the restaurant’s website. I only noticed this recently, but they often charge a higher price for the food itself than the restaurants, which seems so screwy. High delivery fees are one thing, but the food itself is more expensive too?? What?? And so very often my order is missing items or just wrong, so what was I even paying extra for? Lastly, they used to make up for some of these annoyances (at least in my head) with fairly frequent coupons, and that fun wheel thing you spun with every order. It doesn’t feel worth ordering anymore unless I have a coupon, but they took those away (except for the ones that you have to use within like 24 hours of receiving them, which I seem to only get after ordering when I’m not trying to shell out the delivery money twice in 24 hours) so I guess that’s that. Disappointed and hungry.
  • Mar 20, 2022

    By Devona Dawson
    Not the drivers fault, but I usually have to call and guide them to my house. I even put very specific driving notes on my account. There is a street with a similar name very close to mine and the app always guides them to the wrong street. I tried reaching out to customer service to see if a internal note can be added to my address. No help there.
  • Stick to doordash Aug 14, 2021

    By Doordash regular
    This was my first order through grubhub and I am EXTREMELY disappointed. If I could, I would rate everything 0/5. To start off, when it said my order was delivered I was expecting it to be right outside my door but instead I found it behind my car in the driveway. When I first messaged the driver He claimed that there was a snake on my front steps. When I check my camera the driver doesn’t come close to my door or even bother to look at it. And when placing the food down, he basically threw it on the ground. I’m not sure if all drivers are like this but mine was unfortunately appalling. On the camera it shows he quickly came to my driveway just to drop the food and leave. The container of the food broke and to top it all off it was the wrong order! I order one item and got 2 items I had no intention of ordering. On the physical receipt it does say my name and the mistaken order. So I am not sure who messed up because on grubhub it does say my correct order. It’s safe to say I will never order from this app again or recommend it to anyone. My grandma just came out the hospital and I was trying to get her favorite soup for her to eat but it seems this app is far from being professional to even provide a simple order that can safely arrive at my door. From this experience its safe to say I’m going to stick to doordash and if the driver is reading this I’ll be sure to call animal control to take care if that enormous python at my front door 😁
  • img Community
    If you are craving pizza and need a way to get pizza delivered right to you, GrubHub can help you find pizza places near you that deliver. You can choose your food quickly and only spend less 10 minutes ordering. You don’t have to worry about calling a store with your order and then drive to pick it up, you can simply select what you want and have it show up with no hassle.
    img by Sharon
    2 years ago
  • img Community
    Why make a first date too formal with 12 roses when you can say make anyone happy with 12 wings delivered right to their door? Food is the way to the heart, and the right resources on your phone can help you find your way in.
    img by Antonio
    5 months ago
  • img Expert Best Food Delivery & Takeout Apps of 2022

    Best Food Delivery & Takeout Apps of 2022

    Hungry? Before you order food, find out which takeout and delivery apps will save you the most money. We tested the most popular apps to find the best value.

  • img Expert
    1. Lunch breaks shouldn't be optional! Pre-order your meal from 2 hours up to 4 days in advance for those busiest work weeks
    2. Express Reorder feature lets you copy a previous meal straight to checkout, saving you tons of time on customization options
    3. Want a bit more information before you place your order? Check out community ratings and reviews for the inside scoop
  • Grub HUB delivery peeps are LAZY May 17, 2022

    By gH Sx
    For the second day in a row I ordered GrubHub one from Taco Bell the other from Papa John’s. I left instructions on both evenings to the floor and the exact room knock on the door of the hotel room and leave in place. I did this because I’m alone in a hotel and I had surgery on my left hip and unable to really walk. the hotel is huge and it’s a five minute walk to the front desk itself. GrubHub drivers even though I left the instructions I did the first night left it in the foyer area of the hotel took a picture and sent it up to my cell phone when I called him and text him he didn’t respond to either。 The second night, the Papa John’s, I never received my order. This time I didn’t even have a phone number to call back except their little five digit text message to tell you it was delivered. This is unbelievable the incompetence just to have some food ordered to my gosh darn freaking room. I’ve never seen such incompetence. Step one order food. delivery driver pick up food. Step 2 Delivery Driver Drive to destination ,look at instructions provided at hand. Step 3. arrive at destination ,get out of vehicle, grab food from vehicle, locate destination( like my fn hotel room) . READ THE FN INSTRUCTIONS!!! Thank youPapa John so I called personally and they made my food for free and delivered it properly.
  • First order was wrong Apr 11, 2020

    By BesCody
    Decided that since we’re in quarantine and my car battery died, I’d use the app to order dinner from KFC. At first it seemed like an easy and seem less process to order my meal and it said it would take about 20-30 minutes (the restaurant is literally down the street from me). So I waited and decided to check the status, the time kept getting pushed back which was pretty annoying but I thought ok whatever not that big of a deal. So after almost an hour my food finally arrived, the driver was nice and kept me up to date with my delivery. When I got my food I thought cool this is pretty neat getting my fast food delivered now, but when I opened the bag my order was completely wrong. Now I’m not saying one or two items were wrong but the whole meal with the exception of the drink 😅 I ordered a 5pc strip combo with 2 sides (mashed potatoes and gravy, and Mac and cheese) but I got popcorn chicken with wedges, a chicken sandwich with pickles, and 2 biscuits. Needless to say I was upset that my order was that screwed up, but I was happy that reporting the issue gave me an instant refund from GrubHub so that was cool. I’m willing to give them another chance and just placed another order from Panda Express but if this happens again then I’ll just delete the app 😕
  • The customer is always right even when they’re wrong. May 3, 2020

    By Claudia's bar
    We love Grubhub! We have never had an issue with any of our orders. Our food from Smashbox was, as always, hot and delicious! And although the order was supposed to be delivered a bit later than expected, it arrived 10 minutes earlier than the initial time we were given! We had gotten a message from Grubhub that our order was running behind. A+ for that alone! We accidentally ordered one too many burgers because I couldn’t make up my mind and had added a few to choose from, meaning to delete one of them before submitting our order. Well, I forgot to delete the one I didn’t want and we tried to contact Grubhub and also our driver Helen to see if the order could be adjusted (I hate wasting food and we don’t care for leftovers). Helen promptly texted me to let me know that Smashbox could not adjust it once placed. No biggie, it was my mistake...I get it. Helen, our driver, is fabulous! Courteous and friendly. Smashbox is fabulous! Even though, I’m the one that made the mistake, I got a message stating that our bill was adjusted and we weren’t charged for the extra burger! Talk about great customer service! A happy customer is a returning customer! Thank you!
  • I love it. Mar 23, 2021

    By Anon.43
    IAs a college student, I know how to get cheap food. My friends and I have used every other delivery app you can think of and tried all the free premium trials of them so I also know how valuable it is. All this to say I use Grubhub the most out of all the delivery apps out there and it’s by far the best. They have a great selection, they don’t have ridiculously high fees like UberEats and (the worst delivery app ever(Postmates), and they have excellent customer service! They rarely ever cancel your order(Postmates), they typically have speedy delivery and wonderful, kind drivers who deliver your food without spills or mess. Like I’ve mentioned I’ve also tried the premium of almost all delivery apps and imo Grubhub’s premium is definitely worth it. You get perks every week which invited me to find new local restaurants I fell in LOVE with, prompt customer service, and free delivery almost every time. Some premium accounts are completely useless(Postmates) and others just don’t give you as many reasons to pay monthly. It’s just a reliable app which is what I count on when ordering food. It also uniquely caters to students! I love it, I tell anyone who asks, and will continue using it.
  • Love .... but... Oct 22, 2017

    By Nrock1983
    This app is the best however there is one major glitch. If you Open a restaurant and start to place an order and then for some reason have to do something else on your phone such as received a phone call or send a message, when you go to go back in to GrubHub your order is completely gone. It in NO WAY saves your order to you bag. This has been a large inconvenience a few times. Also it doesn't often seem to be very convenient way to add extra small things that aren't always automatic optional extras. Like if you want to add peppers to your soup ( a cheap but important add for some) and you have to message in the comment you then and hope that they add it and possibly price adjust your order. The thing that the app is outstanding. I use it constantly. Not to mention their customer service is amazing! Recently we were missing an addition to a main dish that was supposed to be together. Not only did grandpa take it upon themselves to send out the missing item they re-ordered the main dish for us so that everything could be hot and fresh together. That will ALWAYS fix problems above and beyond. That's why I will continue to always use them.
  • HORRIBLE Aug 30, 2020

    By Tinagutzmann
    Every time I order there’s a problem. One order was taking forever so I called the restaurant and they tell me have no connection with Grubhub, so then took me an hour with support to get it cancelled and get a refund. Another order I realize it’s past the estimated delivery time and still no updates. So again I cal the restaurant to confirm the order and they say the foods been done for 30 mins but no one has come to pick it up. I get on a chat with support and they tell me they can confirm that there’s a driver currently at the restaurant picking up my order and he’s about to be on his way to me. Okay fine. Then 5 minutes later I finally get an update on my tracker that there’s a driver ON HIS WAY TO PICK UP MY ORDER. So support flat out lied, and trust me I saved that chat transcript. Anyways I literally watch the guy on the tracker drive his way 10 mins to the restaurant to pick up my order that was SUPPOSED to be already picked up and on its way to me. Took almost 2 hours to get the food from the time I ordered. And if I hadn’t chatted with support who know how much longer it would have taken. Just unreliable and a pain. Never using again.
  • Just read May 12, 2018

    By DubbyWubWub
    Let me start this by saying the customer service reps are the worst I have ever had to deal with ever in my whole life. There has been a lot of times where I have had to call in and had to either get a refund or whole items were missing from my orders MULTIPLE times! This is by far frustrating to me, and is down right stealing at times! However, besides the horrid customer service department that just needs to be ushered out and replaced all together because they basically stole my money and didn’t give me it back. The app itself doesn’t always work right and the drivers are kind of rude as well and the food won’t be hot by any means, and like I said before there is a chance the drivers will not check your order to make sure everything is there and just flat out leave things at the restaurant and won’t go back to get your full order! It’s kind of useless as a service. I work night shifts so this is appreciated when it works right and all the food and drink arrives that has been ordered! Again, if you are thinking of downloading this be careful the drivers might just throw your food at you or leave the food at the restaurants.
  • Mistake Using Grubhub Jul 1, 2019

    By SynFulChris
    Worst experience. I normally use Door Dash but decided to use Grub hub because they delivered from the Chinese restaurant I like. Order made everything seemed fine. Delivery never happened. Spoke with chat support on the app. Support could not get ahold of the driver. I was told wait 10-15 minutes for driver then do chat support again if no show. Then I receive a call from Grub hub that states the driver will be here in 5 minutes and that I’ll get 10% off on my next order of up to $50. Meanwhile I’m receiving e-mails updating the delivery time. No delivery still. Another phone call from Grub hub. This caller now states the driver said the order will take over an hour now to get to me. The hell? And to top the cake, this caller had no idea I got a call earlier stating 5 minutes so I cancelled the order and requested a refund. My wife called the restaurant to confirm pick up and the order was picked up by Grub hub way earlier before the bull crap started. Seems the driver must have been hungry. I think it’s time to either find new drivers and support or retrain. This is ridiculous. Now I have to explain to my 4 kids why food is not coming. Do better Grub hub.
  • Bad Experiences Now Outweigh the Good Oct 16, 2020

    By Nudist Brock
    My fiance and I have been using Grubhub in Brooklyn for 8+ years, and for a while their customer service was unmatched. If you had an issue with your order or you had a bad experience, they would contact the restaurant on your behalf, and would offer discounts or gift cards if you had a bad enough experience. But over the past few years we've been experiencing more and more issues with our orders, and at some point Grubhub changed their policy and they no longer follow up with the restaurant on your behalf when you have an issue. Their delivery estimates seem arbitrary- three times in the past month, we've waited as the estimated delivery time came and went, only to find out 1.5 hours after ordering that the order was never received or had been cancelled. 3 times! The app also doesn't seem to have live order tracking, like most of their competitors in the space do now. We've moved our business to Door Dash, Caviar, or Postmates. Better restaurant options, fewer issues with the restaurants, and live order tracking.
  • Best delivery drives and some of them are the nicest I've ever met 👍 Mar 2, 2020

    By jennie702
    I've not had any rude drivers come to deliver my food they all have been very nice the reason that is is because I'm also very nice to the drivers when they come to my home and ask them how they are and how their day is going and tell them thank you and hope they have a wonderful day... I meet them out front cause of our dogs cause if I try to go outside one of our girls gets very upset and protective if I try to go out that door and she tries to push her way past me so I try and be respectful of others cause some ppl may be afraid of dogs so we as customers we do not know if our delivery drivers so I make sure that I'm outside waiting and they say oh you didn't need to wait outside I say well I have dogs and some ppl may be afraid of them or if it's late at night like after 11:00 pm then I tell them ir didn't want the dogs waking up the whole house with their barking so I try to be respectful of everyone so if I do try and come out my dog isn't trying to do the same... I just would rather be respectful of others it's better to be polite to everyone...
  • The app is better than the service Jan 27, 2018

    By Classtaker
    I have used gh at least 20 times. The app is great, it always works. though it seems inconsistent from restaurant to restaurant in its menu application and usage -sometimes confusing what comes with an item. The service from grub hub employees hasn’t been bad, they tell me when there’s a problem and make it right, so I think the company seems to care (more than I can say for other food delivery services I’ve used which I won’t name here, but it starts with a U!) So I’m loyal to gh in my restaurant delivery patronage anymore. Now you just have to expect though, the restaurants sometimes have issues and cancel your order & your experience depends in large part upon the relationship between that restaurant and gh. Another factor- if you get a driver who treats your food and your time with respect, which isn’t usually a problem. The drivers usually call from the driveway, I don’t know why, most pizza places ring the bell. Sometimes the drivers forget food or spill it. hey this is going to happen if you order from gh 20 or more times. You take your chances, because you don’t want to cook so much, and you don’t want to go out into the public either. Thanks for being there most of the time gh when I’m not cookin’. And shout out to mr. gyro because he is consistently good & fast, never cancels.☮️
  • Apr 17, 2022

    By Robert Eischen
    Pretty shifty app. They charge a delivery fee AND a service fee AND they artificially inflate the prices. With all the extra fees, a good rule of thumb it to expect to pay a little under twice as much as it would cost if you bought in person. They do have a guarantee though so if yoy find another service that charges less, they give you the difference. Because they add on so many extra fees, you shoud ALWAYS double check. Generally, this app has more options than others, so that's good.
  • How on earth do they have 4.8 stars?! Mar 27, 2019

    By Ellemno
    The quality of Grubhub must depend on the area because we have NEVER had a smooth delivery with them, yet we’ve never had any issues with UberEats or DoorDash. Grubhub is HORRIBLE. Food arrives super late if it ever arrives at all! One driver apologized profusely stating that her COMPANY credit card had been denied upon paying for our food at the restaurant so she had to wait 45 minutes for customer service to assist her. Thankfully, she insisted that the restaurant remake our food so it would be warm for us. We’ve waited & waited for several orders & called customer service to find out what the hold up is, only to have our orders CANCELED in which “no further information as to why, can be given at this time, but we apologize for the inconvenience.” Seriously?! I’m pregnant, I have a 2 year old & when I order food for delivery, it’s not because I’m lazy, it’s because I’m having a moment of desperation & a NO SHOW order is NOT cool. Some of our favorite restaurants have switched to Grubhub & I’ve told them all of our horror stories & they’re seriously thinking about going back to UberEats or DoorDash. If you’re not able to be consistent in certain areas Grubhub, you’ll only damage your rep & lose clients. If you’re not ready &/or equipped to deliver in our area, pull yourselves until you are!
  • Bad communication Jun 2, 2020

    By ACBDFEIHKJMLONQPSRUTWVYXZ
    So i ordered food obviously, and was given a wait time. I am guessing that this includes time for food to cook and for the driver to deliver said food. In my circumstance i ordered food around 12:05 at noon, the app said that the food would be delivered estimated 55-60 minutes. So i waited till time and still no text, call, email.. nothing, so i decided to make a couple of phone calls and spoke to a grubhub customer service agent and they told me that the driver will be on their way shortly. This all could have been avoided if the app tells you when the driver is running late or that my food got completed and is waiting on a driver. They should make setting in the app that lets you choose what kind of text messages you receive.(like when the food has been finished, and when the driver has gotten the food and headed your way) hopefully they see this and understand i am not happy with the lack of communication but still want the food. Shortly after i got told to wait, my order got cancelled now j dont know if this is because the agent said “hey ill take care of it for you” or if it is just they dont want to deliver. Definetly needs more customer service and communication without having to call someone.
  • Missing food, resolution unsatisfactory/fixed!! May 15, 2018

    By smt5158
    I download this app about 3 days ago, all ordes were simple not complex AT ALL. My 3rd order I placed was for two meals and kids meals at Red Robin. Order was delivered but missing an ENTIRE KIDS ORDER.( missed my restaurant and driver) so I called customer service and I was told I’d have to reorder from the app to receive my food my driver cannot go back and get it. Another 45 minutes for my child to wait. They just refunded my money only for the one kids meal. Now I have to go out waste the time I didn’t want to to drive and get my child more food. I’m absolutely unsatisfied and would recommend everyone look for different apps that are similar to this one INSTEAD of this one. I was contActed and given a coupon by Grubhub so I’m trying it again, review to be changed after this experience I’m about to have. After my coupon I ordered from the same restaurant thinking it wouldn’t happen again, but it did. Now in no way is this grub hubs fault I don’t expect my delivery driver to root around in my food making sure everything is there, what I suggest is you DO NOT order from Red Robin. And grub hub I suggest you take them off your list to prevent a load of complaints in the future
  • No discount when you refer people Dec 6, 2018

    By Soandso23
    I’ve used this app countless times and I actually like using it more than the other apps out there. My one issue is that I’ve referred at least 3-4 people this year alone to use this app, which they have with the assumptions that I would receive the $10 discount as stated on their website. When they ordered, I’ve noticed that I never actually received the discount. To watch this closely, I referred someone in October while they were visiting for the weekend, I saw them use the link to order and for some reason I did not receive the discount again. I assumed that there was something wrong with my email but how could that be? I’ve used it a few times to order food and I had no issues doing so, I’m not sure if I’m the only one having this issue but that’s what I’ve noticed recently. Otherwise, it’s great, I will keep ordering from them because I have no issues paying for my meals but going forward I won’t assume that Grubhub will provide me with the discount as stated on their platform when I invite friends or maybe I should no longer refer people. I’ve contacted Grubhub btw, and provided the emails used and they weren’t able to assist. My two cents ✌🏾 Peace!
  • May 22, 2022

    By Nathaniel Withington
    If you get Gubhub+ not bad if your going to order a full meal, or anything above a certain cost limit. However just try to get a single drink, or a single item and "Free" delivery I'd sorta out the window, tested it for 4 different GH+ places with varying order sizes. If you have the money for it its a great app tho, that's why it gets 3/5. Just when you are looking for a quick fix when you can't leave work, and need to save money not really the way to go...
  • Apr 14, 2022

    By Darko Aleksic
    App occasionally drops my address so I have to reenter it. Tracking seems to be broken in this app, since a week or two ago. I see only the empty map. Thought it was some change on their end, but the order can still be tracked in the web app. Scrolling issues as other pointed out. Also, the orders that became invalid for whatever reason are still shown under recent.
  • Iffy customer service Aug 10, 2020

    By ARE_123
    Honestly it wasn’t the food that was the problem...it was the driver...at first the ETA was between 9:15-9:25 which made sense considering it’s FAST FOOD...it took a while for someone to pick the food up which I understand due to COVID but while a driver was able to pick up the food or was en route to pick up the food within the 9:15-9:25 ETA when the time moved to 9:35-9:45 I was confused on what was happening so I went to track the order to see that the driver was stuck at the same location for at LEAST 15 minutes...I had attempted to contact her to see exactly how far she was so I can try to figure out the eta again but she took about 20 minutes to respond to me...by the time she did respond she said she was coming to me (which I felt was a lie) but nonetheless I still waited for her to arrive to which my order was delivered literally an HOUR after I ordered it..my drink was watery (which I know isn’t the restaurants fault) and the food was on the verge of being cold...lack of communication is the main reason for this rating and the fact that I couldn’t get in contact with Grubhub themselves makes it worse...seriously debating if I’m going to be using this service for future deliveries cuz it doesn’t make sense for it to take an HOUR for fast food and that I was unable to get in contact with customer support
  • Apr 15, 2022

    By Adam Goldsmith
    Fine app with decent selection, but I hate that I can't turn off ad notifications but keep delivery updates. The app only has one notification setting so turning off ads also means turning off delivery updates. Sorry, but if it's a choice between getting hit with multiple ads per day in my notifications (with sound), or just using the competitors apps which do allow you to turn off ads while keeping delivery updates... that's an easy decision. Bye, Grubhub!
  • Typically not bad Sep 29, 2020

    By FED UP WITH WISH
    Typically when I use Grubhub (which is a lot lately considering that we are virtual learning) the drivers get the job done and are very nice. I have only had 2 issues. 1 is my address doesn’t pick up in the maps so I have to use the address one apartment building over and put in notes to the driver my actual address with explanation of why because I’m afraid my food won’t get delivered to the right place. The 2nd issue has only happened once. I ordered and my food never came and the driver never called/text to let me know it was delivered however the app showed it was delivered. Grubhub refunded my money so that was great but I had to figure out at the drop of a hat what I was going to do for lunch for my kids because it was past lunch time and it had to be something discreet because most virtual teachers don’t want kids eating during their class periods but also didn’t have that money to just order from somewhere else. My hands were tied. Pretty disappointing when you can’t leave to go to a store because your kids are home, there’s next to nothing available to eat at home and you’re depending on a delivery that doesn’t show up. Again, this only happened once but I kinda lean away from ordering as often out of fear that it will happen again.
  • Still not quite there... Jun 26, 2018

    By KD MamaBear
    I use this app maybe a couple times a month at most when I don’t feel like cooking. The app itself is easy to use but the fulfillment of orders leaves much to be desired. Most of the time it takes much longer than is advertised (e.g. delivery time 45-55min has sometimes taken 90min), food has arrived barely warm despite coming from a few blocks away, drivers don’t know how to read maps (our condo complex is a little confusing but there are maps & they don’t bother looking - I’ve been called & expected to walk out to the front of my complex which I cannot do because I have a small toddler & probably ordered food vector was inconvenient to go out in the first place, & several drivers were rude or unprofessional. That being said, there have been a couple great driver & they have comped delivery fees or given ‘free next delivery’ codes when I’ve contacted the company but I don’t appreciate having to contact them with issues the majority of the times I’ve used the service. Hopefully hey can get it together & maybe take tips from Uber eats to have ratings for drivers separate from just rating the food. I still come back because of the restaurant selection in my area but always keep my fingers crossed that it will arrive in a reasonable time frame & be relatively hot still 😑
  • Well... Jun 16, 2018

    By rissroxx
    So I used to love GrubHub and suggested it to all of my friends to download and use. Lately has been a different story. More often than not our food has taken at least an hour to get here, and I’ve had to walk outside and down the road or across the street because the drivers don’t leave their car. Now I’m understanding, so I called customer service to inform them of the issues I was having and the response I got was that they were short staffed and that it wasn’t policy to have the drivers bring the food to the door. But if I’m waiting for an hour, pay a delivery fee and tip, and then still have to go downstairs and outside down the road to get my food that’s ridiculous— what’s the point in paying for all that if they can’t even walk up to my door (and no it wasn’t raining or snowing or anything like that either). I talked to two customer service representatives and basically all I got was “I understand is there anything else I can help you with?” And felt extremely brushed off. I think we will be taking a long break from the app while they fix these issues. I’ve been using it for a long time and it’s upsetting that after having all these issues all I got from them was “oh I understand but if I can’t help you with anything else have a nice day”
  • App, menus lacking Jan 22, 2022

    By Jaidee4
    The menus on the app and website differ greatly from menus directly at the restaurant and there is not a way to add special requests. There are items that I know for sure the restaurant offers that are not listed on the grub hub menu. I have several grub hub gift cards and can pay that way if I order on a regular internet browser but NOT if I order through the app… the only options for payment on the app are credit card, venmo and paypal. Only giving 3 stars because the drivers are typically very prompt. If an item is missing or the order is wrong, it’s not the drivers fault (unless it’s a drink); they are not able to open the bags of food to check for the correct items. I’m fairly certain that the feature to message the driver doesn’t work. I’ve used it several times and never get a response. Since I’ve had many drivers I’d say it’s a downfall of the feature rather than every single driver never responding. Of the times I’ve contacted customer service due to missing or incorrect items, I’ve had 3 agents disconnect the chat on me after stating the issue was resolved when it was not. Drivers are great, food is good, service and customer service are not so great.
  • Grubhub might have stolen from my credit card??? May 25, 2020

    By a. davison
    I’ve used the app before, and I do like it. I always get everything I’ve ordered, and they come at a pretty reasonable time. There’s only one problem. After using the app to order some Taco Bell (which the order did arrive, and was fine), a few days later I had money stolen from my credit card. All of it. Gone. And the last thing I had purchased, was from Grubhub. Ok, so I get the problem sorted and I’m given a new credit card. Skip to a week later, and I decide to order from Taco Bell again. The order was fine, but the same thing happened! My credit card info had been used by someone else! I didn’t want to jump to conclusions the first time, but the second time was just way too convenient. Both times I ordered from Taco Bell, and both times I had money stolen from my credit card. Ever since I stopped using the app, my credit card had been fine. I loved using this app, but now I’m to afraid to even try to order again in fear that my credit card will be stolen from again. It looks like I may have to change to a different delivery service until I can be positive that Grubhub hasn’t been stealing my credit card information and using it.
  • Mostly reliable May 3, 2022

    By jmanch91
    Mostly reliable, but not all of the time. Some of the time the drivers do not read the clear and simple delivery instructions telling them to call me when they’ve arrived because I work in a warehouse. The last couple of times they say my foods been delivered when it hasn’t been and I’ve had to request a refund. I called the driver at least 4 times but my call got forwarded each time. I have no idea what happened to that food in this specific instance but it’s not the first time I’ve had to kind of walk a driver through to getting my order delivered. One time I ordered and it had been an hour over estimated delivery time (restaurant was less than a mile away). Finally I got ahold of the driver and he says they didn’t have the drink I wanted. My food showed up cold. I know they’re working hard and maybe customers have been rude in the past. If that’s the case, please tip your drivers as a customer, but also, Grubhub, make sure the drivers are communicating with customers. I’m diabetic so it’s actually pretty bad when I’ve been working all day and suddenly my low blood sugar hits and I realize I haven’t eaten all day and need food.
  • May 17, 2022

    By Josh Holmes
    Unfortunately there is something terribly wrong with the functionality of their app over the last month (at least for me). Regardless of cell service/wifi I cannot get menus/options to load and only see loading images or "unable to load, retry". When I click into a restaurant I see a black screen or "unable to load" message. These malfunctions happen every time, there are no exceptions. And now the website only shows me Mediterranean options, nothing else. I've redownloaded it many times.
  • May 24, 2022

    By Dan Simon
    Many issues with this service. Very frequently when you place an order it does not go through, and in many instances I arrived to pick up my food and the restaurant was closed despite GrubHub seemingly placing the order successfully. Also, I frequently receive notifications for promo deals that seem to disappear or fail to apply correctly. There are still several good promos but I no longer feel it's worth using this app
  • VERY Hit or Miss May 28, 2020

    By PeachTheTeach
    We have ordered from this app several times. Sometimes it’s okay, although it seems like on every order the delivery time gets extended from what they originally tell you (for example it was supposed to take 40 minutes but it actually took 50-60). This happens a lot which in my opinion is not a good business practice. There have been several times (including right now) where the driver seems to sit in one spot and stay there until AFTER the delivery window. And then eventually they get to the restaurant to pick up the food. Because of this many times our food will arrive cold or soggy. This has happened with multiple drivers in our area, so often that we have started using other apps over Grubhub. Also for whatever reason, the app GPS never gets the address right. Usually it’s not a problem but one delivery we had a driver get very lost and couldn’t tell me where he was, and then had the nerve to tell me that it was MY fault that the address was “wrong” or hard to find. I get it, these are tough times especially for delivery drivers and such. But that doesn’t excuse bad business practices, not holding drivers accountable, and a really bad working app. It seems like many other people have had similar problems that date back 1-2 years, which means that higher ups don’t value feedback or just aren’t in the business for customer satisfaction. I’m sorry if it sounds harsh but it seems to be the truth.
  • May 2, 2022

    By Alex Alexiev
    The interface is awful. Crowded design on the main page makes it hard to navigate fast. Search feature doesn't work well if you do something broad like "brunch". The "rating" is primarily for the restaurant but the app prompts you about the place and the delivery drive, so that seems inaccurate. Not very easy to get recourse for messed up orders. There are better apps out there and ordering directly from the restaurant is almost half the price and you actually get your food.
  • Continually frustrated Nov 7, 2019

    By Izzlefoshizzlemanizzle
    So many frustrations with this company. One huge one is when my orders are randomly cancelled, but nobody lets me know for an hour. By the time I’m told I need to figure out different food everything is closed half the time. And it’s usually with no explanation. Delivery time is entirely unpredictable, it will give you an estimate that ends up being literally half of how long it actually takes. But one of the biggest complaints is price discrepancies. I’m not even talking about the ginormous delivery fees, but rather the difference I price of the actual food items as listed on Grubhub compared to the restaurant’s website. I only noticed this recently, but they often charge a higher price for the food itself than the restaurants, which seems so screwy. High delivery fees are one thing, but the food itself is more expensive too?? What?? And so very often my order is missing items or just wrong, so what was I even paying extra for? Lastly, they used to make up for some of these annoyances (at least in my head) with fairly frequent coupons, and that fun wheel thing you spun with every order. It doesn’t feel worth ordering anymore unless I have a coupon, but they took those away (except for the ones that you have to use within like 24 hours of receiving them, which I seem to only get after ordering when I’m not trying to shell out the delivery money twice in 24 hours) so I guess that’s that. Disappointed and hungry.
  • Mar 20, 2022

    By Devona Dawson
    Not the drivers fault, but I usually have to call and guide them to my house. I even put very specific driving notes on my account. There is a street with a similar name very close to mine and the app always guides them to the wrong street. I tried reaching out to customer service to see if a internal note can be added to my address. No help there.
  • May 8, 2022

    By Ann Jolene
    I placed an order, then used the "Change Order" feature while the restaurant was still making the order to increase the tip from $6 to $8. Shortly after the 1st order was delivered, I got a text that a 2nd order was on the way!!! I immediately contacted them, but by the time they finished "looking into it," the 2nd order was already delivered and they said I had to pay for both orders!! I am only one woman and threw away most of the food. It was the exact same order twice, other than the diffe
  • Two strikes, might not get a third Jan 22, 2020

    By Merp8472619484628
    Today was my second horrible experience. Driver parks in a parking lot around the corner for 20 minutes, then marks my food delivered. I texted the fake phone number they get 4 times and called it about 5 or 6 with no response. Call customer service, at first they tell me I don’t exist in their system using the phone number I was calling from, after telling me the wrong number 3 times. Once the guy miraculously finds my account he says it was delivered. I tell him it wasn’t and explain that the driver literally sat in an empty parking lot and he offers me $5 dollars for a $9 meal. I told him no thanks and I hung up. I called back to get another person. They call the driver after managing to find my account instantly and the guy said he was calling a number (mine but all out of order) and that he delivered it on my houses doorstep... I was ordering from the bowling alley I work at... After saying I can send proof the driver basically stole my food and refused to contact me, the offer changed to $25 dollars. I’m giving one more order to use it and then I probably won’t use the service again. Foch from Portland, ME, I hope you enjoyed my Applebee’s and that tip you didn’t deserve. Tip for Grubhub, add a rating system for drivers, I have a ton of friends who have all had a similar experience. If I could report a driver and rate him this review wouldn’t be written, just a bad one for him.
  • No Guaranteed Delivery Driver Mar 3, 2019

    By Jackson 5
    Ordered my food on a Sunday morning at 8:00am. Estimated delivery time was 40-50 minutes. It came upon 50 minutes and the tracker still showed that the food was being prepared, along with adjusting the estimated delivery time to 10:00am. I called the restaurant and they told me the food had been ready for 20 minutes but nobody had showed up to pick up the food. The app, at least at this point, doesn’t say who the delivery driver is or allow you to contact the driver, if there even was one assigned yet. I called grub hub (very pleased they have customer service on a Sunday morning) and the first option they gave me was to wait for the food and if there was anything wrong with the food to call them back again and say there was something wrong with it (it was pancakes and eggs, chances are after them being ready for over an hour they would not be how anyone would want them to be). The second option was to just cancel the order and receive my money back in 3-5 business days (4-6 days with it being a Sunday). So then at this point, of course, I need to go find a different means of breakfast. While breakfast is not the biggest deal, this is not a pleasant way to start a Sunday, nor to have your one and only experience with Grubhub to tell your friends about. There are many good reviews out there about Grubhub, I just wish I had the same experience as the others.
  • Under a mile away my food was cold. Feb 17, 2020

    By AlyM89
    GrubHub... idk what y’all are doing but this was the worst wait I’ve ever had for food less than a mile from me- under 15 city blocks and my food was cold and soggy. I live downtown so all my driver had to do was make a few right and left turns then presto! he’s right in front of my door! But no- it took an hour of no updates, no car icons on the map, no calls, one text to my driver who kept getting lost cause the app sent him AWAY from my building - it’s a brand new building, too! Properly lit, you can see it from the highway, near the baseball stadium... no excuse!!! When he arrived the poor guy was too confused to even park properly so he just came to a halting stop in front of the building, put his flashers on, hopped out with a million apologies- my god! He looked so flustered and frustrated I felt so bad for him! He was a sweet guy too! I don’t want a refund either! I just want GrubHub to fix their ish so drivers can have proper navigation and not feel frustrated when delivering food to their customers on quiet, game-less, Sunday nights. This isn’t even the first time I’ve had issues in my city with GrubHub, the general consensus is this: if the driver hadn’t delivered to the address before with other delivery apps or just opted out of the GrubHub app and used either Apple or Google Maps independently, the drivers then have issues getting to deliveries to their destinations.
  • May 17, 2022

    By Harold C
    Orders get canceled HOURS after placement and if you choose to cancel before it does it on its own, you will be fined. My latest [shady] encounter involved a courier stating that someone else picked up my order and asked me to cancel it on my end. I contacted Support but the courier kept calling for me to cancel it. Out of all the incidents I've experienced, they have only offered $5 off a delivery, once. Definitely not the app for deliveries.
  • Horrible customer service in the past year Oct 10, 2021

    By angmor09
    I use Grubhub a lot due to not wanting to have to keep up with restaurants who deliver in my area. It use to be that when you placed your order through Grubhub and and item could not be prepared, a representative from Grubhub would directly call you and ask you if any other item could be substituted. If you said no they would allow you to cancel your order in full, if you said yes they would find a replacement for the order and your order would go though. Now however it seems like their customer service team doesn’t want to call customers or try to make it right. They will just go ahead and refund the item the store can’t provide and you WILL NOT know anything until your order arrives with missing items. Why are we using a delivery app if they can’t even contact the costumers if items won’t be delivered? This has happened multiple times through different restaurants in the past few months. Zero contact from Grubhub like they use to. Even paid for the Grubhub membership so you would think they would want to support their customers but I guess not. I deleted my membership, my information from their site, my app and I’m not going to use them for food delivery anymore as their care of customers has really gone downhill this past year. The customer service agents use to really be on top of things in the past and I have been using Grubhub for years now. Not anymore I’ll be installing DoorDash to give them a shot now.
  • May 2, 2022

    By Emmanuel Perez
    The app is buggy. In the process of ordering a meal you may get stuck on one screen because it says loading but in reality it's not loading. Also, sometimes it says that the meal you're looking for is unavailable but when you close the app and do it again that same meal that was unavailable becomes available within seconds. Super inconsistent and unreliable app.
  • Stick to doordash Aug 14, 2021

    By Doordash regular
    This was my first order through grubhub and I am EXTREMELY disappointed. If I could, I would rate everything 0/5. To start off, when it said my order was delivered I was expecting it to be right outside my door but instead I found it behind my car in the driveway. When I first messaged the driver He claimed that there was a snake on my front steps. When I check my camera the driver doesn’t come close to my door or even bother to look at it. And when placing the food down, he basically threw it on the ground. I’m not sure if all drivers are like this but mine was unfortunately appalling. On the camera it shows he quickly came to my driveway just to drop the food and leave. The container of the food broke and to top it all off it was the wrong order! I order one item and got 2 items I had no intention of ordering. On the physical receipt it does say my name and the mistaken order. So I am not sure who messed up because on grubhub it does say my correct order. It’s safe to say I will never order from this app again or recommend it to anyone. My grandma just came out the hospital and I was trying to get her favorite soup for her to eat but it seems this app is far from being professional to even provide a simple order that can safely arrive at my door. From this experience its safe to say I’m going to stick to doordash and if the driver is reading this I’ll be sure to call animal control to take care if that enormous python at my front door 😁
  • Apr 9, 2022

    By Curtis Richards
    The app is fine, but the company is garbage. $25 for food (which is more than 25% higher than the restaurant's REAL prices -- a hidden fee) + $10 tax/fees + $6 tip. $41 for a $20 meal. Ridiculous. And yet I agreed to it. BUT when $11 of my meal is missing, I'd expect to be refunded more than $12 (they refunded the tax, but not any other fees). Now I'm paying almost $29 for a $10 meal (actual restaurant price). Went from paying 200% to 300% because of someone else's mistake. What a scam.
  • Worst service Apr 28, 2021

    By bot1313
    Tonight we tried to order from a pizza place. When our food was almost a half hour late we called the pizza place and found out they did not even start on our order; they said the issue was with Grubhub. Irritated by how bad the service is, I decided to contact customer service through chat to check the status of our order and cancel my Grubhub membership. An irritated customer service rep through chat canceled our food order instead of the grubhub membership . When I told this person to stop they claimed the order was already canceled. I spoke with a customer service rep over the phone at the same time and was told our order wasn’t canceled. At the same time I am on the phone with customer service the rep in the chat said the order was not yet canceled because she was on hold; she deliberately and intentionally proceeded to cancel the order when it was not already canceled. This experience was so bad I have decided to never use GH again. Right now I am on the phone waiting to talk to a supervisor to get a refund on my GH membership, and have been on hold for 30 minutes. Edit: I was on hold for over an hour then was hung up without speaking to someone. I am now BATTLING with Grubhub to get my account deleted and they want me to take so many extra steps to permanently delete the account. This reason ALONE is a reason to never ever use grubhub. Literally no one anywhere wants to spend HOURS trying to delete an account!!!!!
  • Apr 17, 2022

    By michael cederquist
    Bad, inefficient, broken logistics, for a companys main purpose is logistics. It would be a great service if you like to watch your food go on 20 minutes in the wrong direction and then arrive late, cold and worthless for the ridiculous charges. It's easier, faster, and MUCH cheaper to just go out and get it yourself. Atleast, then it will be warm.
  • App Hiccups Feb 6, 2022

    By DesEnfants
    I’m only leaving a one star review because this issue needs to be addressed. I have all three holy trinity of food delivery apps, uber, dash, and grubhub. Grubhub has been my go-to since the service fees are always lower than the other two. On top of which, I have grubhub+ which gives me credits on my orders. I’ve been using grubhub for years, but come this January, something changed. It used to be I can use credits to deduct my total at the checkout page, but despite accumulating $8 of credits, I’ve tried on numerous occasions to go to checkout and not be able to use my credits, which in turn made me decide to give up and cook that day instead. On the last occasion I decided to text customer service and see if they can resolve the issue. They decided to just reduce $6 on my order, but the credit issue is unresolved. On top of which, the customer rep who was helping me just abruptly ended the convo, had two more customer rep come in, view the chat, and just leave. It wasn’t until the fourth person, which I assume to be a supervisor came that came up with the $6 fix. I should mention in no way during our conversation was I rude or used profanities. Seemingly the original customer rep didn’t know how to answer my question and just decided to leave without a word. I will withhold my judgement and let you decide whether that was an appropriate customer service response. But fix the credits problem and I will fix the one star review, thanks.
  • Apr 3, 2022

    By amanda besner
    There is a very good reason why I switched to using Doordash. If I didn't have a gift card I would have never gone back. Orders NEVER arrive on time. I waited 2 hrs 4 food after being assured if I canceled my original order & ordered at a new place that it wouldn't be delayed, but it was. Customer service is a joke. Doordash would have given me credits, not a discount. Took 3 tries with customer service for them to actually look into the issue which was a lack of drivers. App is hard to navigate
  • Apr 5, 2022

    By Jeffrey Wills
    This is my second android phone with this bug. As I'm scrolling through restaurants it will frequently pop up an ad to buy GH+, Instacart, or something else. When that occurs, it scrolls insanely quickly through severals-dozens of restaurants on the list. Needless to say, I have to back track and hope it doesn't happen while I back track; which can happen. This happens multiple times when looking for a place to eat, easily 3+ times in the few minutes I use it while deciding on a place.

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