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GoPass ®

GoPass ®

DART/Trinity Metro/DCTA

A better way to pay and ride.

4.7 Ratings 29K+ Reviews 100K+ Downloads
A better way to pay and ride.
see more about GoPass ®

Ratings & Reviews

4.7
29.3K+ Ratings
  1. 5
  2. 4
  3. 3
  4. 2
  5. 1
  • Bittersweet Jun 8, 2019

    By Rob3rt469
    Now let me be frank, I hate Dart. In the last few years bus fares have gone up and up for no reason other than that the company wanted it to increase by 20% by 2020. They don’t realize that the people who ride the bus depend on them to get to work everyday, these prices are getting ridiculous! Right now it’s at 6.00 for a day pass for an adult, minimum wage is currently 7.25 an hour. And I think my biggest issue with it is that it’s the same old bus they’ve always had. Why are we paying for a premium service but instead getting basic? I digress however, because at least the app is easy to use as well as very user friendly.
    more
  • A New And Better App That Now Gets Updates Mar 9, 2019

    By Scoouter
    Much much better than the original that was mainly a source of tickets. The GOPass app is a substantial improvement. I finally stopped checking Google and Apple Maps because the schedules are now accurate. I’ve never had a problem figuring out how to buy a ticket, and if it’s always crashing on your phone, I’d have the phone checked. I use it every week and app’s ease of use and reliability suggest the requirements, coding and testing were complete and well done. I’m grateful for the new and better app and its smooth implementation.
    more
  • Mar 4, 2020

    By Chris
    It is not without it's flaws, however I give it 4 stars because it can be a useful tool (i.e. tracking the location of a bus). I also give it some slack because it is easily the only thing DART has ever got somewhat right. I tip my hat to the Devs on this app.
    more
  • Extremely Convenient Feb 2, 2020

    By theodoregravis
    I ride the bus to work and take either the train or bus home and I love how easy and affordable it is for me to get around. Before I learned the bus schedule I was spending over $400 a month in Uber’s and Lyfts and now I spend less than half of that! It only takes a few seconds to buy a pass and it’s only a few dollars, I’m extremely grateful for this app!
    more
  • Boarding is Easier Jan 10, 2019

    By KarenisaStar*
    Expedited tickets for DFW transportation in a jiffy! This APP really works fast, convenient without the hassle of finding a ticket vending machine or human interaction. Hopefully in due time a few things should be considered ie: Instead of 1 DAY PASS or 31DAYS PASS....The options MUST change to allow flexibility. I travel 50% due to work and some days I’ll ride the train 3xs a week, this mobile APP only has 1 day pass because of this I have to purchase tickets every morning for the TRE. There a few SERVER issues on the train that complicates the purchasing process on the APP. I love it because it certainly makes my traveling easier.
    more
  • Jul 16, 2020

    By CHRISTINE Anderson
    I used the app this morning. It told be to go to the Spring Valley Station and get on the 360 Spring Valley @803am. Guess what there is no 360 Spring Valley. Once I saw the 360 Forest Lane come and go. I called Dart, got talked to like I was a idiot only to find out I let the bus pass me up and now I'm at this same location til 9am!!! I am now late for work!!! Update and fix your freaking app!!! Why would a person call Dart if you created this app!!! Answer that your Reps please????
    more
  • May 1, 2020

    By Matthew Brown
    The e-ticketing functionality is great, but the trip planner doesn't seem to offer actual real-time trip planning. Instead, it seems to show trains and buses where they would be were they running on schedule, not where they actually are, which makes waiting for a late ride even more confusing and frustrating. On top of that, the interface is not as pleasing or easy to use as much more capable trip planning apps such as Transit, CityMapper, and Google Maps. Use one of them (esp. Transit) instead.
    more
  • Glorious Mess Oct 10, 2019

    By LovingTouchDFW
    GoPass has high ambitions but comes up short. It works well as fare payment tool. Its navigation features are a mess: —Busses on the street are often not shown in the app. This may be a function of technical problems outside of GoPass (e.g., nonfunctional GPS unit), but it is chronic. —The next bus feature is inconsistent—sometimes buses in immediate vicinity are shown, sometimes not. —The arrival time predictions are unreliable. Often buses are shown as arriving a couple minutes before schedule; inevitably, they arrive on or, more typically, behind schedule. —The feature where you tap on next bus to get exact location on a map often doesn’t work. —GoPass and Google Maps information for same bus line can be inconsistent. —GoPass navigation recommendations are more “conservative” than Google Maps recommendations. Q seems to overlook options that involve vehicles 5-10 minutes away, which increases predicted trip times. All these things undermine the effectiveness of GoPass for customers. This is unfortunate given GoPass’ ambitions to be a high quality and effective app for public transportation customers in DFW region. With time, hopefully GoPass will improve.
    more
  • Mar 7, 2020

    By Kali Ecton
    Absolute trash. I got to my train station 20 minutes early and STILL missed my train. None of the kiosks would take my card and GoPass decided to freeze my acct. Extremely upset. One kiosk did take my card but didnt give me a ticket. This is the second day in a row this has happened, and the last time I rode the train (august) this same exact thing happened. Extremely disappointed.
    more
  • Jul 24, 2020

    By Renika S
    I can't even set up an account.... Whenever I try I get to the verification code and the app never sends me one.. And yes my number is correct!!!! This is so freaking frustrating 😡
    more

No reviews available

  • Bittersweet Jun 8, 2019

    By Rob3rt469
    Now let me be frank, I hate Dart. In the last few years bus fares have gone up and up for no reason other than that the company wanted it to increase by 20% by 2020. They don’t realize that the people who ride the bus depend on them to get to work everyday, these prices are getting ridiculous! Right now it’s at 6.00 for a day pass for an adult, minimum wage is currently 7.25 an hour. And I think my biggest issue with it is that it’s the same old bus they’ve always had. Why are we paying for a premium service but instead getting basic? I digress however, because at least the app is easy to use as well as very user friendly.
    more
  • A New And Better App That Now Gets Updates Mar 9, 2019

    By Scoouter
    Much much better than the original that was mainly a source of tickets. The GOPass app is a substantial improvement. I finally stopped checking Google and Apple Maps because the schedules are now accurate. I’ve never had a problem figuring out how to buy a ticket, and if it’s always crashing on your phone, I’d have the phone checked. I use it every week and app’s ease of use and reliability suggest the requirements, coding and testing were complete and well done. I’m grateful for the new and better app and its smooth implementation.
    more
  • Extremely Convenient Feb 2, 2020

    By theodoregravis
    I ride the bus to work and take either the train or bus home and I love how easy and affordable it is for me to get around. Before I learned the bus schedule I was spending over $400 a month in Uber’s and Lyfts and now I spend less than half of that! It only takes a few seconds to buy a pass and it’s only a few dollars, I’m extremely grateful for this app!
    more
  • May 7, 2020

    By erwin swiney
    It's convenient for me when I don't have cash, actually I prefer using go pass. It's simpler to use without the hassles
    more
  • Go Pass review Feb 3, 2019

    By Zeke1954
    The App tends to use a lot of battery time if you don’t manually turn it off. Why not have a user established time delay so that it stops the drain if the user happens to put the phone back in his/her pocket while the ticket is still showing? Or have missed something?
    more
  • Mar 4, 2020

    By Chris
    It is not without it's flaws, however I give it 4 stars because it can be a useful tool (i.e. tracking the location of a bus). I also give it some slack because it is easily the only thing DART has ever got somewhat right. I tip my hat to the Devs on this app.
    more
  • Boarding is Easier Jan 10, 2019

    By KarenisaStar*
    Expedited tickets for DFW transportation in a jiffy! This APP really works fast, convenient without the hassle of finding a ticket vending machine or human interaction. Hopefully in due time a few things should be considered ie: Instead of 1 DAY PASS or 31DAYS PASS....The options MUST change to allow flexibility. I travel 50% due to work and some days I’ll ride the train 3xs a week, this mobile APP only has 1 day pass because of this I have to purchase tickets every morning for the TRE. There a few SERVER issues on the train that complicates the purchasing process on the APP. I love it because it certainly makes my traveling easier.
    more
  • Bus locator Sep 20, 2019

    By CR from Triad
    The app is very convenient for purchasing passes and pretty convenient in planning my trips. I would like to be able to see where my bus is along it’s route, though. Sometimes I can’t tell if my bus has come & gone or is running late. Usually this happens after work when Dart customer support is closed, so I cannot call to inquire.
    more
  • Mar 12, 2020

    By Veviser
    Schedule and ticket purchase features are great, but it would be AWESOME to get rider alerts as push notifications (and be visible in the app to begin with)
    more
  • Easy to use Mar 23, 2019

    By OG Sudan
    This new version of the app is way much better than the old one. I’ve been using dart for a couple of years now. I like how convenient it is to buy tickets on the app instead of carrying money. The one thing I don’t like is that the pricing of tickets is more expensive. It has gone up 20%.
    more
  • Jul 11, 2020

    By Leo Duncan
    It's an ok app. It does the job, but it doesn't do real time very well or navigate very well.
    more
  • Way to expensive! Feb 4, 2019

    By Evie Smoooth
    Price went up...way up. When there are issues with the trains where you have to end up being shuttled to different stations or a train breaks down delaying you and others DART offers no reparations. Repeat customers buying monthly passes should be given a week free after so many months of consecutive purchasing tickets as a nice incentive. They do things like free rides on New Year’s Eve which is great.
    more
  • May 21, 2020

    By Tina Dennie
    The app is awesome..however when there is an issue with it..i can barely get on the bus because I don't carry cash
    more
  • Needs to have consistency!!! Mar 1, 2019

    By Snipa 187
    Public transit is the life blood of a robust economy. If you can’t give accurate times and locations for transport you might as well not have an app. I’ve missed several trains because the times were different than originally stated. I can’t take a risk on unreliable transit. Please keep the app up to date with the accurate schedule.
    more
  • Using directions Oct 5, 2019

    By makeappgreat
    When planning a trip the app should prioritize the train stations. For instance if I Statler typing Galatyn it would be great if the search choose galatyn station first. Also the gray color font color in the directions is hard to read. Also it would it be great to have a saved trip or last trip option.
    more
  • May 1, 2020

    By Matthew Brown
    The e-ticketing functionality is great, but the trip planner doesn't seem to offer actual real-time trip planning. Instead, it seems to show trains and buses where they would be were they running on schedule, not where they actually are, which makes waiting for a late ride even more confusing and frustrating. On top of that, the interface is not as pleasing or easy to use as much more capable trip planning apps such as Transit, CityMapper, and Google Maps. Use one of them (esp. Transit) instead.
    more
  • Glorious Mess Oct 10, 2019

    By LovingTouchDFW
    GoPass has high ambitions but comes up short. It works well as fare payment tool. Its navigation features are a mess: —Busses on the street are often not shown in the app. This may be a function of technical problems outside of GoPass (e.g., nonfunctional GPS unit), but it is chronic. —The next bus feature is inconsistent—sometimes buses in immediate vicinity are shown, sometimes not. —The arrival time predictions are unreliable. Often buses are shown as arriving a couple minutes before schedule; inevitably, they arrive on or, more typically, behind schedule. —The feature where you tap on next bus to get exact location on a map often doesn’t work. —GoPass and Google Maps information for same bus line can be inconsistent. —GoPass navigation recommendations are more “conservative” than Google Maps recommendations. Q seems to overlook options that involve vehicles 5-10 minutes away, which increases predicted trip times. All these things undermine the effectiveness of GoPass for customers. This is unfortunate given GoPass’ ambitions to be a high quality and effective app for public transportation customers in DFW region. With time, hopefully GoPass will improve.
    more
  • Jul 9, 2020

    By Lady-Carol Lemire
    Though I was standing at a designated bus stop during scheduled departures the app kept giving me only an uber option from Amesbury and Lovers Lane to the Lovers Lane station. It always does this.
    more
  • May 9, 2020

    By Roderick Dunn
    When you trying to find a location of the bus, it do not show you where the bus at. It do not have anything for complaints.
    more
  • Meh Mar 6, 2019

    By KatelynnDunlap
    The GoPass app is okay for buying tickets and showing the monthly pass to the bus driver. Unfortunately, the “feature” that tells you where your bus is and what time it’s expected to arrive to your stop is pretty much useless. When I first started using Dart to get to downtown Dallas, I missed my bus several times, because I assumed the app was accurate. Definitely needs some updating and fixes to be completely useful.
    more
  • Jul 16, 2020

    By CHRISTINE Anderson
    I used the app this morning. It told be to go to the Spring Valley Station and get on the 360 Spring Valley @803am. Guess what there is no 360 Spring Valley. Once I saw the 360 Forest Lane come and go. I called Dart, got talked to like I was a idiot only to find out I let the bus pass me up and now I'm at this same location til 9am!!! I am now late for work!!! Update and fix your freaking app!!! Why would a person call Dart if you created this app!!! Answer that your Reps please????
    more
  • Mar 7, 2020

    By Kali Ecton
    Absolute trash. I got to my train station 20 minutes early and STILL missed my train. None of the kiosks would take my card and GoPass decided to freeze my acct. Extremely upset. One kiosk did take my card but didnt give me a ticket. This is the second day in a row this has happened, and the last time I rode the train (august) this same exact thing happened. Extremely disappointed.
    more
  • Jul 24, 2020

    By Renika S
    I can't even set up an account.... Whenever I try I get to the verification code and the app never sends me one.. And yes my number is correct!!!! This is so freaking frustrating 😡
    more
  • Jul 23, 2020

    By l3ryan _
    I can't even register I keep putting in my phone number but I never get a verification code. I know I'm doing it right I don't know what the problem is
    more
  • Not as helpful as it should be Aug 11, 2019

    By kptKaveMan
    I have to be at work by 9. After waking up at 6:30 to catch the bus at 7:30 I don’t get to work till 9:30, especially on the weekends I get off of work at 5. After waiting in the heat for 45-60 min, a bus might come, and I don’t get home till 9 and it’s the app that make the plan and estimates the total time the trip takes to be an hour and a half (it’s always wrong) This app has wrong arrival/departure times for more than a few bus routes and does nothing to let you know whether a bus is coming or not Busses are usually 5-20 minutes late (if they do arrive) and this app will only show you the next arrival/departure time It’s only useful for ticket purchases at this point
    more

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