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Google Play Music

Google Play Music

Google LLC

Discover and play millions of songs with the Google Play Music app

4.0
4M+ Reviews 1B+
Free
15.5MB
  • Editor's Choice
  • Free
  • Feature Rich
  • Fresh
  • 1M+ Reviews

Negative Reviews in Most Helpful

51.7% Negative Reviews

Out of 120 most helpful reviews

  • by K8Nena9

    I usually like this app but I hate the fact that you can't share music. That option doesn't appear once you go onto a song or a album and once you click the menu that option isn't even on there. Otherwise, I would've rated this app a 5 because my experience prior to this was good.

  • Good, but not comparable to other music apps

    by Kittehmon

    The organization for the app is a bit confusing and feels less user friendly than other apps. There are multiple ways to navigate the app but can be confusing when you first start using it. It’s a good app, but I think alternative music apps are better. The main issue that I have is when I add songs to My Library, many of the recently released songs/albums end up getting deleted. Does anyone else have this issue? There’s no way for me of knowing which dogs were removed from my library until I end up searching randomly for that song because I want to listen to it. Not sure if it is a licensing issue of some sort, but it consistently happens to me. We have a family plan, and everyone on our plan has experienced the same thing. One of our users only had about 25 songs in their library, and after a month, it was reduced to 3 songs. If you have a large library of saved songs you like, you’ll never know it gets removed until you search for it. Personally, I like to just shuffle all my songs in My Library when I’m driving or working, so I never really know when songs get removed. But I occasionally wonder why certain songs don’t get played. I later discover why after I search for the song and see that it was removed from my library.

  • by Efthimios

    Why if i have all my music on my device do i have to download these files and then have duplicates, amdany files cover artdeos not show even though all my music has cover art....missing to many options Poweramp is a much better option,even worth paying over this poor excuse of a music app.

  • by Aedrian Linga

    It used to be very nice but, now NO on OPPO A37F. It doesn't even recognize the music on the MICRO SD CARD. I have to erase someting in the Google Play Services just to recognize it.

  • Incredibly buggy

    by amirness

    Great service. Terrible iOS app. It fundamentally can't play music reliably even when the music is downloaded on the phone I.e. not streaming. The app's been buggy for some time. It used to be better but has steadily deteriorated. I waited patiently for this new release and the longer it took to arrive the more hopeful I was that they'd fix it but this release seems at least as bad as the last. For a company such resources this seems like an amateurish attempt at an iOS app. Or someone is trying to make it terrible on purpose so that I switch to Apple Music. I wonder what the product manager and QA team are up to when their app can't even play a song all the way through? Downloaded songs will stop playing even in offline mode - just today a downloaded song stopped 4 times. Again, these are songs that are on my phone not streaming. It's mostly a mystery why songs stop but at least some have to do with the radio environment. Any time the cellular radio switches mode or the phone switches to wifi the song stops. In NYC it's a busy radio environment with frequency cell handover, and forget using this app on the subway - even in "Dowwnload only" mode. On wifi at home it mostly works but that's not when I need it to work. My gramophone has that use case covered. Super disappointing that this release didn't address the long standing playback issues.

  • CarPlay Issues

    by rvb25

    Extremely glitchy with Google Play Music (and Siri). I have the paid subscription of Play Music, but the app in Apple Car Play will no longer display any information (playlists, songs, now playing, etc). It’s just a black screen (the music will play and I can see the songs only on MyLinks “iPod” screen, not Car Play). I tried uninstalling the app and resetting MyLink in my Silverado to default settings, while also manually disconnecting all services from each other. That did not fix the problem. I will also ditto some of the Siri complaints and take it a step further. If Siri isn’t properly prompted, it will freeze all volume controls in my Silverado including the volume knob and the steering wheel volume controls for my entire radio (not just Apple Car Play). Nothing will fix this issue until I am completely out of the car, turn it off, and come back at least 15 minutes later for me to get control over my radio back. This hasn’t yet happened to me on a “long drive” for more than an hour, but I’ve been stuck for at least half an hour in a frozen volume purgatory (can’t adjust up or down). Between Apple and Google, get your ish together. This is just embarrassing for both of you as multi billion dollar companies.

  • by Shau Vui Chia

    Easily Google's app with lousiest-looking UI as a music player. All album art do not render correctly within the phone's screen but shown zoomed-in and pixelated!

  • by Leola Hall

    Everytime I stay playing music it keeps stopping and I have to keep pressing play so many times during every song and this is really starting to get irritating

  • Erased all of my music except for one artist!!

    by 426m

    Okay, I’m still using this service. But, gotta say, this really sucked major time, and support was absolutely no help at all. Spent an eternity on the phone to be told there was nothing to be done except to download everything all over again. My library was emptied completely of all music except for one artist and one song by one other artist, which I consider completely unacceptable!!! I had a massive accumulation of music and I use music A LOT, for many things, including work and travel. Getting all my favorites again is going to take a lot of time and I’m really angry about this situation and how it was handled. I feel like reaching out for help was a waste of time, and even worse, if you’re going to offer a service, make sure that something this major DOES NOT HAPPEN. I understand technology has bugs, and I would have probably been more patient and understanding if they at least acknowledged the problem and were working on a solution, but I was essentially told that it was a situation they were not familiar with, and I was responsible for it myself. Really??!!??!!

  • Okay at best, mediocre at worst

    by Smychavo

    Google Play Music has a great selection of tracks and radios stations to choose from, and should have more than enough to suit anyone’s musical tastes. Additionally, audio quality is not a problem, each song sounds crystal clear, despite being a given more often than not for music streaming services. However, there are many little nuances in the UI that bogs down the whole experience. Searching through menus feels choppy, and even delayed at times, as if the app as a whole is unoptimized for iOS. Even worse, is how power-hungry it is. Every time I open the app to switch to another album, or playlist, I find my phone lose several percent within minutes of just using it. However this power consumption issue does not occur during background use, thankfully. Overall, this app feels clunky, and no amount of UI changes, or additions will change that until Google fixes the optimization issues within the app. At best, the app works like any music-streaming service. At worst, it is a choppy, power-hungry mess that’s sure to frustrate any user.

  • by Hracima Hemant

    Need many more improvement with many more new features.no option to customize it would be better if we would set it as we want not as what u fix in it

  • by Terry Simmons

    i can no longer use the bass booster on google play music pls fix its a awesome feature google play has always been my first an foremost choice

  • Can't believe this crap comes from Google.

    by Ride8575

    How does a company with so much smarts get this soooo wrong!! I don't want to listen to someone else's playlist or mix! The internet allows me to ditch radio--why else would I invest the time uploading the music I bought?? I suppose pushing new music to me is the deal you had to make with the record industry robber-barons. Ok, I'll cut you slack there. But I can't forgive this abysmal iPhone user interface. To be forced to scroll through those useless bubble images to find an artist is downright user-antagonistic! When I am looking at My Library, I can see a grand total of 4 artists or albums per screen. When I click an artist, I can only see the first two (2) of their albums because the top half of the screen is showing me a picture of the band it pulled from somewhere. I don't need pictures! Album covers are awesome when they are a foot square and made of real cardboard. They are decidedly not awesome when reduced to a postage stamp to fit on a 2" x 4" display. A simple text listing is all that is needed (think original iPod). It's faster and more elegant. Really hope someone is listening.

  • by paula roberts

    You keep deleting my music that is downloaded and I pay for this.

  • Awful

    by trevboxe

    I’ve been insanely loyal to google play music for a good deal of years now, always thought the expense was worth every penny. But since switching to an iPhone it’s been an absolute nightmare. Even though I’m set up for reoccurring payments it keeps switching me to a free based account and completely deleting everything I’ve downloaded from the past few years from my library with no discernible way to get any of it back. Renewing my subscription was a serious task as no matter what I’d do to update or search through the app, it gave 0 ways to let me pay for a subscription! I do not own a computer so had to get a friend to lend me theirs. After double checking it would be a reoccurring payment, it turned out the next month the same thing happened and I’m traveling abroad and so have 0 access to a computer. Not only that I can’t even purchase individual albums or songs. Before this the app glitched and refused to download any new music, while I still had my subscription. Definitely going to switch to a different streaming service, this is ridiculous.

  • by Alesja Serada

    Please do something with library management and synchronization.

  • Mixed feelings...

    by Samaira<3

    I love this app for my music. It’s the only one i use. However, there are so many bugs that it’s getting unbearable. First, when i try to delete a song from a playlist, it instead deletes one above it and leaves the one i tried to delete in the first place. Second, it tends to be somewhat slow and unresponsive at times, but that’s unclear if it’s the app’s fault or just my phone messing up. Third, opening and closing the app makes the music stop playing for several seconds. There are many more small issues with the app that aren’t as important to mention. The reason why i am writing this review in the first place is because i opened the app this morning to find over 2/3 of my entire saved library gone. The music that got removed is still available on the app itself, but is no longer in my library. I have no clue how this happened but i’m very upset that i now have to go through and download all of them again.

  • This quality of this app has continually degraded as I have used it since 2016

    by LordCorwin

    As said in title, in 2016 when I first started using this app it was truly great. Since then it has slowly but surely been reduced to the form that that it is now. Extraordinarily obvious aspects of customer satisfaction have either never been implemented or have existed previously and somehow were removed. For example: when you look in your Recents tab, it doesn’t show the songs you last listened to (in the order you listened to them). It shows a random assortment of songs playlists and artists, some of which you may not have touched in the last year. Furthermore, they often don’t appear as search suggestions, even if it’s literally the song that was last entered in the search (say like 10 seconds ago). Additionally, as noted, features that did exist have disappeared. I used to be able to “Identify what’s playing” a la Shazam via the search field. That of course was too useful so it was removed. I’m very unhappy with the implementation of this software on this platform, and I certainly have stopped recommending it. There has been little to zero incentive presented in recent months to continue paying for this service when the existing iTunes software is clearly better equipped and whose functionality is generally superior.

  • by Andre de jong

    Never used it, never going to use it

  • This quality of this app has continually degraded as I have used it since 2016

    by LordCorwin

    As said in title, in 2016 when I first started using this app it was truly great. Since then it has slowly but surely been reduced to the form that that it is now. Extraordinarily obvious aspects of customer satisfaction have either never been implemented or have existed previously and somehow were removed. For example: when you look in your Recents tab, it doesn’t show the songs you last listened to (in the order you listened to them). It shows a random assortment of songs playlists and artists, some of which you may not have touched in the last year. Furthermore, they often don’t appear as search suggestions, even if it’s literally the song that was last entered in the search (say like 10 seconds ago). Additionally, as noted, features that did exist have disappeared. I used to be able to “Identify what’s playing” a la Shazam via the search field. That of course was too useful so it was removed. I’m very unhappy with the implementation of this software on this platform, and I certainly have stopped recommending it. There has been little to zero incentive presented in recent months to continue paying for this service when the existing iTunes software is clearly better equipped and whose functionality is generally superior.

  • by Scott Ellis

    Trying to play the top songs seems to have nothing to do with the actual top songs. It seems to pick up the first song from the list and play an album from that point? I'm not sure. Previously, even though songs were removed from my playlist constantly, at least behavior was predictable. I can't explain what's happening now. Ah. Got it Playlists keep shuffling though I keep turning it off.

  • This quality of this app has continually degraded as I have used it since 2016

    by LordCorwin

    As said in title, in 2016 when I first started using this app it was truly great. Since then it has slowly but surely been reduced to the form that that it is now. Extraordinarily obvious aspects of customer satisfaction have either never been implemented or have existed previously and somehow were removed. For example: when you look in your Recents tab, it doesn’t show the songs you last listened to (in the order you listened to them). It shows a random assortment of songs playlists and artists, some of which you may not have touched in the last year. Furthermore, they often don’t appear as search suggestions, even if it’s literally the song that was last entered in the search (say like 10 seconds ago). Additionally, as noted, features that did exist have disappeared. I used to be able to “Identify what’s playing” a la Shazam via the search field. That of course was too useful so it was removed. I’m very unhappy with the implementation of this software on this platform, and I certainly have stopped recommending it. There has been little to zero incentive presented in recent months to continue paying for this service when the existing iTunes software is clearly better equipped and whose functionality is generally superior.

  • by Félix Prévost

    It used to be the best by a long shot, but now it just keeps crashing and it doesn't work well. I stopped counting how many times I had people over and we ended up without music at all. I have three Google home and a Chromecast audio, so no excuse. It should at least work with Google product, but no, it keeps getting worse. I know they will be shutting it down before long but YouTube music lacks about everything that made play music so great. I can't even transfer my playlists.

  • Love the app 2 bugs update

    by LEELO64

    Love the app in general works well most the time, but many times when trying to play music of my phone to my google home group in the house, it will kick the BT connection off and not allow a connection, i have fixed this issue temp. By deleting the app and reinstalling, but it happens randomly, the other on is just a preference thing, all the YT thumbs up symbols are on the right and thumbs down is on the left except this app, and it throws me off, when i hit the TD button instead of TU. Also on the phone its much easier to click TU on the right considering u mostly have the phone held one handed. Thanks for all the other updates across all your platforms, The Goliath company has become one of my favorites, specially after the google Home, i have one is every room. Update: Had to bring it down to one star, as all my songs are Gone from my playlists. This is unacceptable for such a company as google.

  • Not worth the money

    by bdjdosjebdjoskbdbd

    I’ve had play music for quite a few months and I’ve finally had it with the app. I can’t count the amount of times the app has told me that I can’t play this song right now or had deleted songs random from albums. It’s also a very feature poor app, seriously I have a 256 gig iPhone with 200 gigs free and cloud photo storage... why do I have to click download for every album I want to have offline and then still have to deal with playback issues. On top of the feature issues my library is nearly unusable because it was “auto organized” which destroyed my folder structured music library. Not convenient when you listen to a lot of obscure edm artists. Seriously google it’s 2019 and you can’t deliver a better product than my 10 year old iPod classic... guess I need to go back to rock box since iTunes is just as bad.

  • Fine but multiple bugs

    by amato024

    It’s a good music app! Can download for offline and all the yada-yada. But there are 3 things that annoy me: 1) Sometimes I’ll download a single from an album but then a little while later download the whole album. It doesn’t download the single(s) I already download and instead creates separate albums; 1 for the singles and 1) for the rest of the album. So I have the same album separated into 2 separate albums. 2) NEED to filter out the censored content. C’mon now! Nothing worse than listening to the censored version except maybe unknowingly downloading the censored version and being unable to fix it 3) This is perhaps the most annoying, but when I delete songs from a playlist, it won’t delete the song I swipe to delete. It will delete either the 1st, 2nd, or 3rd song above the song I select. It completely baffles me

  • Music Always Stops Playing

    by Kamorn123

    I want to like this app because of the features to have your own library plus access to streaming music that isn’t in your own collection. The problem is that many others have said already is the app CONSTANTLY stops playing music for no reason at all. This will happen regardless of what is going on. It can be a saved music file on your phone. It can be streaming when you have WiFi. It can happen all the time. And it does. This app is very glitchy and has scroll problems as well. The service itself is great and when using on a computer I have not experienced issues but this app is borderline useless unless you are ok with constantly hitting the pause/play button to try to get your music playing again. Crazy how Google can’t seem to get an app working that with a subscription costs $10 a month.

  • What happened?

    by MikayD

    Edit few versions later: And this app is still being stupid, like nothing seems to be going right still no album work, it’s mind blowing that there is no album work even offline. This app used to be great, can’t lie I’m thinking of making the switch to Apple Music,I wonder if there app will be better than googles Old review- Still no fix, even updated the iOS 11, Well the app seems to no longer work properly, I can deal with most bugs but this one bothers me like no other. So when playing songs offline there seems to be a issue with viewing the album art while offline, it shows up just with a gray background but when I kick on the wifi the art comes back, even tried restoring my iPod and bam its the same issues all over again. Must be the app, also the files are playing are all offline. Google get to together.

  • Duplicates

    by yarnalt

    My main gripe would be that duplicates of almost every album in my library appear. Sometimes in multiples of 5. This makes my library crazy unorganized. There are also many instances where complete albums are split into 2 albums. Fix these long standing issues and I may give you guys another try. ( update ) Here we are almost a year later and the duplicate album issue is still there. Why, and how can they not have fixed this by now? I’ve read on some Google Official help forums where mods want to place the blame on apple. If that’s the case then why isn’t this an issue with any other music app? I’ve tried them all. I’m using the app only because I have a large music library tied to it. I’m not happy about it at all though. My customer satisfaction level on the app itself is 0.

  • UNACCEPTABLE

    by Kylephilipharris

    Google Play- I want to love you, but you need to be fixed. I have been a loyal user of Google Play Music since it’s inception (or whenever it swallowed Songza) I love the interface, but it’s incredibly buggy. I purchased a subscription hoping that this would eliminate the glitches from using the free ad version where the music wouldn’t start after an ad played etc. The straw that broke the camel’s back was a particular Geico ad that would not only stop the music, but send my phone into some weird zombie state where I would have to hold one of the side buttons to wake it up and then close the window Geico had conveniently opened up for me in Safari. Very, very annoying. Now that I’ve chosen to make Google my subscription based music streaming platform of choice, you’d think it would work more seamlessly, especially considering the heavy competition. I certainly didn’t face any issues like this with Apple Music and I am starting to regret my decision to switch over. Now, to my current gripe- this app can’t seem to stop glitching when I bring it up from the background to say, change the station, etc. Google should be able to deliver a seamless experience to paying users. Maybe they’re taking customers like me for granted.

  • Give me the option in app to keep the screen unlocked during playback

    by K. Ly

    Phone used to stay unlocked when app was open playing music and i had a charging cable attached when i was still on ios 10 but i finally gave in and updated to ios 12 and the fundamentals of the app changed. This is dangerous for drivers who stream off of their phones and have to unlock the phone now to see the song currently playing. The only way to keep the display on now is to go into the ios settings and having to set the screen yo stay unlocked unless manually locked (which is not possible if you used touchid and applepay on the phone) I want the feature similar to how google maps keeps the phone unlocked while navigating back. Pre ios 11 and 12.

  • Google Pause Music

    by Italodorazio

    They should call it Google Pause. Unfortunately this music app has a lot of finicky bugs—never syncs properly with Microsoft Sync in the car; almost always crashes now when playing a song and the app is opened to either change the song or ‘like’ or ‘unlike’ a song. If you’re using Google Maps in tandem with the music app (like a road trip), the two hate each other and LTE will become bogged down trying to stream data to the two, resulting in either a phone crash or app crash, or both. Too many issues to actually enjoy listening to melodies. The biggest issue faced is the music freezing every time you open the app, switch to a different app, or are entertaining guests.

  • Frustrating

    by KAM019

    There's a lot I love about Google Music: I love the organization, stations, "playing near you" feature, etc., but none of that matters much with the fact that hundreds of songs disappear daily from my Thumbs Up library. I'm pretty serious about my music and I've been cultivating this list for a few years, so to have it drain away every time I open the app is disheartening to say the least. To be fair, if I uninstall and reinstall the app, all my music comes back, so it hasn't completely disappeared into the ether (whew!), but who honestly has the time/inclination to go through all that every time they want to hear some music? I'd recommend finding another app. Everything about this one is great, but this is a big enough problem to take your business elsewhere.

  • Please Fix This App

    by Lechuzita

    For some reason my library is refusing to sync across my devices. I've tried everything only to find that my libraries on my iPad, iPhone, and laptop are all different from one another. Why? That doesn't make any sense. A lot of music also keeps getting removed from my libraries for no reason. I'll add music from a particular artist via the Play Music's catalog, only to find all their songs removed from my library the next time I open the app or site. They're still available, they're just no longer in my library for whatever reason. And why does uploading previously owned music result in Play Music deleting your entire library except for the uploaded content? I wanted to expand my library, not replace the entire thing

  • BROKEN!

    by FalconAZ

    The last update was 6 months ago and I’ve been giving my feedback every time there’s an issue. This app is not stable. If you click on a banner notification, the app crashes. If you give a song a thumbs up, then open ANY other app, the app crashes. And, if that wasn’t bad enough, the thumbs up doesn’t sync right. I will play my thumbs up playlist and it won’t show that I gave it a thumbs up. If I start a radio station it won’t show which ones I liked, so naturally I’ll click on the thumbs up just to make sure it’s on the list, only to find out I’ve inadvertently REMOVED hundreds of songs from my thumbs up playlist. If it wasn’t for the family plan Google offers I’d jump ship faster than you can google “jump ship.”

  • Poor performance and lacking in feature

    by LT_Chancho

    Problem: I’ve been trying to add songs that I like, but doing searches quickly while having music playing causes the app to slow down considerably and eventually crash. Feature wishlist: 1. Ability to follow artists - receive updates on new songs and view shared playlist. 2. Have an option on the artist profile page to view a list of all of the artist’s songs instead of just their top songs. Songs can be filtered by name, album, etc. It doesn’t make sense to click in and out of multiple albums to view all of an artist’s songs. 3. Improve search results. I appreciate it when you start typing and you’re given options in a drop down that matches what you are entering or provides the closest value to what you entered. For example, I typed in “Water Park Glimpses,” and got nothing until I clicked enter. It feels like with Google’s tech in search their music app should be able to provide accurate/similar results when searching for artists and music.

  • Would get 5 stars if glitches were fixed

    by WateredKirby

    As many other reviews say, there is annoying glitches. For me, song audio stops playing even though it shows the song is still playing. It will do it when I’m downloading an album or if I enter the app. So I have to pause the downloads and play it again. If you wanted to start an album over from the end to the beginning, the first song will start but skip to almost the end and play. But the music selection is amazing. Layout is easy to use. Another thing is already downloading albums will show being re-downloaded. Sometimes clean and explicit version of albums will splice together forming double tracks. Great app but a lot of weird issues

  • Lost music and memories

    by Emanuhoe

    I can’t find old songs that I liked and want to listen to again! :( I have been using this app for a long time. I have gathered a lot of songs that I listen to over the years. I forget about songs and I like to go back into my liked playlist to listen to them again however sometimes I can’t find a song in my “thumbs up” auto playlist. When I look up the song it shows that I did give it a thumbs up but for some reason it doesn’t show up in my thumbs up playlist. This is very disappointing. I don’t know how many songs I used to like have disappeared from my thumbs up playlist this needs to be fixed!

  • Terrible playlists

    by ShshdhfksioZkxnxn

    EVERY TIME I try to delete a song off of my playlist, it deletes THE ONE ABOVE IT. And does it get rid of the one I actually wanted??? No of course not. The terrible song stays right where it is. And to make matters worse, it’s a wonder I could even figure out how to delete songs off of a playlist because there’s no guide, tutorial, or tips to help me AT ALL. You have to figure everything out yourself. Oh and is there a way to undo deleting those songs I accidentally deleted??? No. Not at all. No redo button, (unless you’re on a galaxy s5, which I was briefly while I was waiting on a new phone) no “recently deleted” folder, NOTHING. You just have to hope that you remember what song the stupid app accidentally deleted.

  • Playback issues with latest update!

    by PhillyRGB

    I want to give this app 5 stars and certainly will once Google fixes playback issues. On iOS 11, playback sometimes stops abruptly without cause — even with downloaded music. This happens without the play/pause interface changing to indicate the song is stopped. It’s so very frustrating! To get around the issue, I have to pause playback and then press play again. Other than this issue, which is the main reason for 1 star, there’s stutters and flickers in the interface when opening from the unlock screen or generally opening the app while playback is occurring. This app has been more reliable in past versions. Please fix!!!!

  • For an app called “Play Music” it can’t even do that

    by Slam Weasley

    Please fix this app. I have been patient with it but it keeps getting worse. My music will stop playing for seemingly any reason. I search for a different artist, it stops what’s playing. I go to a different app, it stops what’s playing. I come back into the Play Music app from doing something else, it stops what’s playing. I almost exclusively listen to music I have downloaded to the app and it still won’t play music reliably. I’ll be driving in my car with my phone plugged in and the music will just stop playing for no reason. This is ridiculous. I shouldn’t have to click play again fifty times during the duration of an album.

  • Has become an unreliable service to use

    by Dle234

    I’ve been using this service for quite a while now and at first I liked it: 10k (back then) free uploaded songs and great interface and easy to use. Flash forward to 2018, since February I’ve been experiencing trouble when I upload songs. It just doesn’t show up in my ‘Recently Added Playlist’ on the WEB version of GPM but strangely it does for the chromebook app but it doesn’t on my iPhone app.... the inconsistency was just appalling to say the least. So much that I just moved onto a new service. I don’t think I’ll return to using GPM as long as they have these bugs...

  • Service is Great, App is trash

    by GRG101

    I have used Google Play Music for about 2 years now and the service itself is fantastic. On my PC it is phenomenal. However, the app over time has gotten worse. Especially with iOS 11. The songs randomly stop, you have to hit pause and then play again to get it playing again. My biggest grief however is with the offline music or the “Downloaded Music” even when I'm in that mode it often struggles to play my music, or even load the album cover. This has been an issue even before iOS 11. I am rating the app and not the service, so the app gets 1 star its becoming unusable. Please fix or I'm going to have to move on.

  • Stopped using due to increasing number of crashes.

    by musicbackwriter

    I mainly only used Google Music in the car. When songs would just stop playing in the middle of it, it would distract my driving. I figured, oh it happened just once or twice, a new update should quash those bugs. But as the updates kept rolling, I got more and more tired of how the music would just outright stall. (I also was not having any problems with any other streaming services or music already downloaded onto my phone.) After a while, I just deleted the app and now use either the music I’ve already got downloaded or Pandora.

  • This app is the worst that I use

    by Fred Nelson Jr.

    I find all the iOS apps from Google to be slow, buggy resource hogs, but this is the worst. Other reviewers have described it to a tee. It stops playing, it crashes, it's slow, etc. And yet, I like the service. Indeed, I'm invested in Google Play Music, which makes this app all the more frustrating to use. I don't fiddled with all the settings, including the one that allows it to fill up all the space, requiring me to uninstall to get the space back. Nothing helps. It defeats the purpose of the service, for if I try to explore music, look for anything new, the more I use this app the slower it gets, until it finally crashes. Seems stupid.

  • My third one star review for this app

    by 14dcutaneo

    Can’t say I don’t expect much more from google. Yet another broken, barely supported product. Playback constantly skipping and stopping, even when the music is downloaded!! That is, if you can get the music to download in the first place. Come on google, how hard is it to get a simple music app together!! I’ve had this app for three years and still barely anything gets fixed. Wrong album art constantly (again, even on downloaded music), random message saying “cannot play this song right now” (AGAIN EVEN ON DOWNLOADED MUSIC). I just don’t understand how you can mess up a music app this bad and still never fix anything.

  • Used to be a good but now is terribly buggy!!

    by Slapdash7

    I’ve been a paying subscriber since Google Play Music launched in 2011. I loved it up until just a a couple of months ago. It went from a decent app, to downright UNUSABLE. It stops playing for no reason and often crashes now. That is even with music that has been downloaded (so I know it’s not an issue with the network connection). I even went through the trouble of resetting my phone completely and starting from scratch hoping that it might help the problem. It didn’t help. I am not usually one to complain, but I really hope this message makes its way to the developers. Please fix the app Google!

  • It is always screwy

    by djdiego86

    This app has always something that will let you down. Right now is not working correctly with iOS 11. You are not able to skip songs when connected via Bluetooth using externals controls. Besides this, other bugs are present. For example the app will allow you to add the same song more than once to a playlist. When you are deleting a song while another one is playing in a playlist the app will delete other song not the one you intended. The worse thing: I’m paying $10 dollars a month to Google for a service that is not working correctly. I think I’m bringing this to Consumer Protection.

  • Was good-

    by Chan_Vintage1a

    I have had this issue for awhile now and it is very irritating. The app is overall a wonderful fun app. It would be nice to play a playlist of the thumbs up album (which is restricted) and it would be nice to select songs to listen to- but I am not complaining. I never did complain and quickly got over these inconveniences until another problem came. Suddenly it asks me to sign in. I don’t want to sign in. I never did and never will. Even if I try signing in it won’t let me. I have uninstalled and reinstalled the app but it still demands that I sign in. This is excruciatingly irritating. Please fix this. The app never asked for me to sign in and now it does.😰☹️☹️

  • Too buggy right now

    by Markmmh

    I’ve subscribed to google play music for years and years and it pains to say I couldn’t recommend the app in its current state to anyone. I have left feedback but haven’t seen an improvement for months. The app pauses music frequently, and will work again when I toggle play/pause. This is not catastrophic but is annoying. It seems to happen when change states (on or off WiFi, entering or exiting the app) and happens when using downloaded music. I believe that this app has the best catalog and best UI of any streaming service but the app is verging on unusable at the moment. I deeply hope an update will fix this issue soon.

  • Duplicate tracks on albums

    by ficuscr

    After years of frustration I just cancelled my subscription. The great feature of being able to upload my library had the side effect of ruining my experience. Whenever I own songs on an album I’m listening to I get dupes, my own and the online tracks. I like to listen to whole albums. After years of this issue I’ve found no fix. Also contributing to my low rating is that the service fails to suggest new good music. I don’t expect much from a service like this. That is, my expectations are not unreasonable. Google should be doing better. Bye.

  • I can’t believe this is a google product !

    by Kobayashimarou

    This thing is so incredibly buggy, I don’t even know where to begin. Downloaded songs constantly stop, skip and play on their own. The earphone volume increases on it its own, constantly freezes, sometimes downloads don’t show. It’s absolutely pathetic. I don’t know how they haven’t gotten around to addressing these issues, seems every single review here points pretty much the same issues. This is without getting into layout and customization options which, in the case of the former are just stupid the latter, doesn’t exist. Horrendous experience. I can’t believe this is a google product.

  • Good on phone, bad CarPlay experience (crashing)

    by mawattdev

    I really like the app, it works well just about everywhere except in the car. The primary issues being: I'm seeing the now playing bug that others have mentioned where it just locks up. 2. The most annoying and problematic is that as soon as my phone locks when playing music over CarPlay, audio playback stops. I have to unlock it again and kill the app to make it work again. When I relaunch, it asks to send a crash report. Please fix this! The majority of my music intake during the day is during my commute.

  • I’m so Bitter

    by gnomesoda

    Alright, I just wanted to make some weird playlists to enjoy the weird mix of kpop that ranges from new (bts, stray kids, etc) to old (tvxq, old shinee, etc) and everything in between. But guess what? they don’t even Have any of old shinee unless it’s a concert version which, I, for one would uhh NOT like to listen to when i need to hear Everybody on repeat for an adrenaline rush. They only have three (3) albums from tvxq and 2 solos, which is great. but you know what’s even better? even greater???? all of tvxq’s music, you cowards. you absolute monsters, what do you fear? what is it???? how can you sleep at night after doing this??????? ok, i’m done, i’m just bitter.

  • Hoping for a fix soon

    by Vertical

    As a service, Google music is great. As an app, it is the worst. This app crashes constantly, and is extremely irritating. After working so well for so long, it's a big recent disappointment. I don't want to switch music services, but am seriously considering it, after the last few months of unreliable streaming. Usually cannot get through more than one song at a time without crashing. Then it will work fine for a while and fool me into thinking it's all better before crashing again. Very frustrating.

  • Extremely frustrating

    by keni c

    There was once the coolest music app called Songza. Then it was bought by google and it completely changed. I continued using the app and immediately noticed the increased frequency of ads. It seems like I can’t get through three songs without one. I understand this is free and all, but these are 30 second ads that you cannot skip and usually end up causing the app to freeze for some reason. Also, with the new iOS update, I’ve noticed if I go to another app with music playing the music will stop. I finally reached my max frustration level today and that’s why I’m writing this.

  • Craaaaap

    by skykbelle2

    Something happened the past 6 months and now anytime am as plays, no music will play after it. Or a lot of times the ads won’t even play, therefore music won’t play. And for some reason whatever song is playing doesn’t show up on the lock screen anymore nor on the swipe up screen on iPhone. I literally have to close the app and go back in it to try and play music again...but then the same cycle continues. I haven’t had continue music and ads play since January/February and I’ve reported the issue countless of times and yet it still isn’t working. The app has gone to crap.

  • No EQ - Deal breaker

    by AgentJack

    I currently have a monthly subscription for music with Google but will soon be canceling it and start paying the monthly fee for Apple Music. The problem is the built-in EQ settings for the iPhone does not affect music using this app. You would think Google would add a simple EQ built into their music player. After doing some research I have seen that people have asked for it for years and it is still not available. My hearing is not what it used to be and need to use an EQ to make music sound “normal” again. Very disappointed in this app and is a dealbreaker. I will be forced to use Apple Music so I can set EQ settings.

  • Buggy, unstable and almost unusable

    by i+=1

    1) At random point some song disappear 2) Sometimes during playback on google homes application become unresponsive or even crash 3) Sometimes with no reason fails to connect to google home 4) Shared link from google music app open google music web page through web view instead of opening google music application (sick!) 5) “share song” functionality does not work anymore (SICK!!!) 6) Multiple problems with regaining access to google music after failed automatic subscription renewal. Basically if you had not enough money on your card for auto renewal and subscription canceled - you unable to renew it through application 7) on lock screen volume buttons does not control sound level during playback on google home devices Application broken in multiple places in multiple ways and feels like google does not want customers to use it anymore

  • Terrible UI

    by DevilDogAswell

    This app is so buggy and awful it’s seriously making me consider stopping my subscription. Music stops playing when I unlock my phone. Music stops playing if I add a song to my library. Added songs don’t show up in my “last added” playlist. Skips every other song almost forcing me to unlock my phone to push play then pause then play again to get a song to play. Honestly, go with Apple Music. If MOST OF MY MUSIC wasn’t saved on my phone through this app I would be done with it! Can not recommend this service to anybody.

  • Terrible on iPhone

    by Zoe Sam

    I love google music, and use it frequently to listen to music from my computer at work. But on my phone, the app is horrible. It consistently freezes my phone, and if I change apps while google music is open, it pauses the song. My phone also generally lags when doing anything while the google music app is open. I also don’t like that you can’t start a new playlist while using the phone app. If it worked as well as it did on my desktop I would use it more, but it’s not worth the trouble

  • Lots of storage, but overall trash

    by crownedonesteph

    Preface: I’m using an iPhone 6 with the latest updates. Pros: 1. Up to 50,000 songs can be uploaded Cons: 1. Whenever the network is unstable, the songs stutter, even when they’ve been downloaded for offline use. (Why isn’t this more like Spotify’s download for offline use, which is a really great thing?) 2. Albums show up more than once in the album view, even though they are treated as one album. I’ve tried all the various “fixes” to solve this problem, but none have worked. 3. I wish there was a cleaner way to organize by Artist or Genre. It’s unnecessary to have a category for “Anime,” “Anime; Soundtrack,” and “Soundtrack.” Why can’t “Anime; Soundtrack” be registered in both genres? And why can’t it parse multiple artists’ names to put the songs under each artist’s name? tl;dr - I’ve got a lot of complaints and Google needs to SERIOUSLY fix this app. I’m still gonna use the app, but not a lot.

Negative Reviews in Most Recent

  • by Sophy Alex

    Crashes within seconds of playing any song

  • by Parmar Sunil

    Pop

  • Editing queue more complicated now

    by austin_Double A

    Why did editing the queue become a 2 step process? You used to just be able to drag the tracks around in the queue. It was honestly the best part of this music streaming service compared to every other one (Spotify is crippled in that respect). There’s no reason to make this change unless you’re trying to cripple a service in order to get people to use your newer one ;) Hopefully that’s not the case

  • Ads during purchased music?!

    by Gamer Daddy85

    I’ve had this app forever and I’ve never had this issue until the latest update. Why do I have to listen to ads while I’m playing music that I’ve purchased? 2 stars until that is fixed.

  • In-App Search is Useless

    by BgardragB

    You have to be *very* precise in order to find some songs, especially more obscure ones. I’ve had searches that returned a YouTube video but no song, only to later find the song by switching the artist and song name in the search. Completely bogus for a Google product

  • So confusing!!!

    by piggy_da_beast

    Ive had this app for 3 days and I still don’t understand it. I try to listen to a type of music I like it says listen to songs similar to the song I want. So when I try to listen to um undo it says listen to the undo radio and it shows a bunch of other songs.

  • Buggy as hell

    by Dannyland

    Especially when casting, almost never plays the right song on an updated playlist

  • CarPlay BROKEN

    by sbrentn

    Doesn’t show ANYTHING when launched using CarPlay. broken. It’s been broken for over 6 months. Awful.

  • Too Complicated

    by cschoeny

    I got this app because it was recommended for me by my family. I got my account set up and it just left me there. I had no idea what to do. I tried playing songs, but it didn’t make sense at all. Everything was set up in a weird way. It felt like it was built around the premium version and didn’t care about the free version. I would recommend you try another app to play music.

  • Fake!

    by iriorun

    Only wasted my 65.3 downloading the app. It didn’t work! Regrettable!

  • Can’t log in

    by jeeplife375

    It just keeps saying I can’t connect . It’s been during this for months

  • Google Play 3.53.1003 / IOS 12.4

    by romiwf

    Continues with Streaming Fail/Disconnect, even with solid network connectivity. No auto recovery to stream music when network did disconnect / reconnect. Possible app lockup. I would consider avoiding this bad code on any system to avoid risk of extended problems across the whole device.

  • Used to like it

    by paul rademacher

    I used to like this app...and when the music plays it is great. But lately it stops playing music when the ad comes on...I don’t mind the ads if it goes back to music after it. But now it just stops everything and makes it like I closed the app. I often have my phone away from me when listening so then I have to stop what I’m doing to go change stations so I get music again. Happens every 3/4 songs.

  • Works but CarPlay has lots of problems.

    by Looping Bug

    Standalone app works great but CarPlay integration has lots of problems (crashing app, failure to play back, etc). Might go back to Spotify which has great CarPlay integration.

  • Can’t cancel the subscription

    by beetina143

    It’s really make you All fool cannot cancel the subscription and we can’t able to get the refund as well

  • Stop asking if I want to send crash reports

    by Haelous

    Everytime the app opens it asks if I want to send a crash report. If it wasn't open before, it locks up carplay and I have to hit cancel on the phone itself.

  • Won’t let me sign in...

    by emyk

    So you see I have a problem with this app it tells me to sign in when I enter it but then after that it tells me to sign up on the website. I did what the directions tell me to do but even after all that hassle it still doesn’t let me sign in while on the website it shows I’m signed in. My question to you is how do I fix this? Because I’ve spent sometime figuring it out and not matter what I do it doesn’t work.

  • Deleting app

    by StylesNYC

    Too many crashes & glitches !! Use to be my go to music app, but not anymore.

  • About app

    by kfcfood

    Ok I like this app works good and can listen offline I also don’t like it because yes most songs are on here but not most the stuff I listen to like the new nba young boy songs like outside today isn’t on it and that’s really is annoying to me Half the time it brings you to YouTube Must fix I’m sorry

  • CarPlay not working

    by INWDC

    Play developers: You aren’t properly testing your product. No longer works with CarPlay. Fix it or lose customers. Simple as that.

  • In need of innovation

    by Tysemind

    I don’t know how anyone could give this app a positive review. It is buggy, crashes a lot, the interface is just downright ugly it also hands down has the worst custom radio stations. I don’t think google even pays any attention to this app because I’ve had it for about 5 years and nothing has ever changed about it.

  • Garbage

    by Dannymo25

    I’ve had Google Music services for over two and a half years. It seemed like the best alternative to Spotify but I’m getting really sick and tired of paying $12.99 a month for half of the music I have saved and downloaded, skip over because “we can’t play this track right now” or whatever the reasoning is. I’m going to be switching back to Spotify if this keeps up. I pay for the music to listen to the music, not to have to skip half of my songs I PAY monthly for. Please fix this app, I’d rather not lose my YouTube.

  • No way to buy music anymore?

    by Studio Crash

    The google play music app now seems to be streaming only. I have credit at the google play store and want to use it to buy music to own, not just stream. It’s still possible to buy music on the google play store on a computer but this app doesn’t have this basic feature. I wish these companies would stop pushing their streaming services so hard. I don’t want to pay a monthly fee!

  • STUPID SCAM APP

    by CheekyArsedCow

    DO NOT DOWNLOAD THIS IT ASKS YOU FOR YOUR CREDIT CARD DETAILS WHEN YOU TRY TO SIGN UP. DO NOT DO IT FOLKS.

  • Disappointed

    by 🎇❤️🇺🇸🇺🇸❤️🎆

    Every time you open the app it says it recently crashed and wants you to send a bug report. The repeat song or shuffle button does not work on Bluetooth devices. And the program does randomly crash in the middle of listening to a queue.

  • Nicki Minaj

    by ChickinDiner

    Needs the Queen 👑

  • Love Play Music.... On my old android.

    by 3R1kj1996

    Play music is amazing. Especially the ability to access radio stations so easily. Variety is great as well.

  • Broken, buggy app by Google is still a disgrace

    by EdfromPA

    Almost a year since my last review and several iOS& GPM revisions later and GPM still screws up CarPlay so badly I have to reboot my iPhone to restore it. In multiple vehicles. It’s obvious that the Google music ecosystem is suffering an identity crisis. They are building up YT Music (which isn’t viable yet) and letting GPM die on the vine. I find myself using Apple Music in the car until they straighten this mess out. iOS 12 has been released and still no updates. Here are my issues: Carplay Google Play Music interface often goes black or stops responding requiring rebooting iphone. With music playing it screws up Siri and it stops responding to requests. They took away the ability to filter new releases by genre. Why? If it didn't get me YouTube Premium I'd drop this service in a second.

  • You ruined Songza

    by Buco1981

    Read the title.

  • 5yr Customer Cancelled Today

    by HevecK

    This used to be THE king of music streaming. The library is fantastic. The quality of the audio streams are fantastic. Love the native web streaming on desktop. Unfortunately, the Google Play Music Product Team just stopped keeping up with updating the app to the point where it’s a laggy, buggy mess. I’ve just purchased a vehicle with CarPlay and the integration is terrible. It works maybe 20% of the time (library won’t show, Now Playing screen disappears, etc.). The app itself also suffers from frequent crashes and various small bugs that plague the experience. I’ve just signed up for Spotify and cannot believe the difference in the UX! Spotify has nailed every aspect of their app and the library is getting close to on par with GPM. Sadly, Google seems to just want for this product to fade off into mediocrity like many of their other products, and that’s a shame, because they really had an excellent product here.

  • Craaaaap

    by skykbelle2

    Something happened the past 6 months and now anytime am as plays, no music will play after it. Or a lot of times the ads won’t even play, therefore music won’t play. And for some reason whatever song is playing doesn’t show up on the lock screen anymore nor on the swipe up screen on iPhone. I literally have to close the app and go back in it to try and play music again...but then the same cycle continues. I haven’t had continue music and ads play since January/February and I’ve reported the issue countless of times and yet it still isn’t working. The app has gone to crap.

  • Good on phone, bad CarPlay experience (crashing)

    by mawattdev

    I really like the app, it works well just about everywhere except in the car. The primary issues being: I'm seeing the now playing bug that others have mentioned where it just locks up. 2. The most annoying and problematic is that as soon as my phone locks when playing music over CarPlay, audio playback stops. I have to unlock it again and kill the app to make it work again. When I relaunch, it asks to send a crash report. Please fix this! The majority of my music intake during the day is during my commute.

  • Not reliable or fully functional

    by Brandon67432

    CarPlay functionally is slightly above completely unusable. New items randomly disappear from playlists and I have to reset app data/slam your servers to re-cache gigs of music every few days. Touch and hold functionality could go a long way towards improve this app. Ditch the dots. I do really like some things about the interface though, like how the album art is displayed during playback.

  • A bug that hasn’t gone away when you delete a song it erases the one above it.

    by Lyricaly Addicted

    This bug has been here for a long time. Even with my iPod touch. I delete a song from my playlist and it deletes the song above it. Being a song I wanted to keep and leaves the song I wanted to delete. Every time it happens I have to delete the app and reinstall it. It works for a bit and then it will do it again. Just happened right now and I had to write a review. It’s been happening for years now and I’m tired of it. I make a mix for working out and some songs I’m not feeling so I delete and IT KEEPS THE SONG AND DELETES THE ONE ABOVE IT. I’ve even reported the bug years back and it’s still there. I know this app will probably work best on android but c’mon.

  • Not worth the money

    by bdjdosjebdjoskbdbd

    I’ve had play music for quite a few months and I’ve finally had it with the app. I can’t count the amount of times the app has told me that I can’t play this song right now or had deleted songs random from albums. It’s also a very feature poor app, seriously I have a 256 gig iPhone with 200 gigs free and cloud photo storage... why do I have to click download for every album I want to have offline and then still have to deal with playback issues. On top of the feature issues my library is nearly unusable because it was “auto organized” which destroyed my folder structured music library. Not convenient when you listen to a lot of obscure edm artists. Seriously google it’s 2019 and you can’t deliver a better product than my 10 year old iPod classic... guess I need to go back to rock box since iTunes is just as bad.

  • My third one star review for this app

    by 14dcutaneo

    Can’t say I don’t expect much more from google. Yet another broken, barely supported product. Playback constantly skipping and stopping, even when the music is downloaded!! That is, if you can get the music to download in the first place. Come on google, how hard is it to get a simple music app together!! I’ve had this app for three years and still barely anything gets fixed. Wrong album art constantly (again, even on downloaded music), random message saying “cannot play this song right now” (AGAIN EVEN ON DOWNLOADED MUSIC). I just don’t understand how you can mess up a music app this bad and still never fix anything.

  • ......👎

    by Shosha12

    I like but the problem is it’s not related to iPhone it’s only for android or Sam sung. Really disappointed.

  • Works well but not long

    by deadmoto

    Radio stops playing after a few songs, need to kill the app and start it over again.

  • Found a Bug!

    by MusicLover1928

    When deleting a song from a playlist, it deletes songs above the one selected. I have restarted both the app and my phone and it still has issues. It’s also extremely annoying to create playlists on this app. Why can’t you just have and add button where I can quickly select all the songs to put on it. It’s like 3 clicks just to add one song!! It’s ridiculous.

  • GARBAGE

    by teejeh84

    Hasn’t worked right in years. Offline mode CONSTANTLY crashes and online mode freezes more often than not if service is interrupted(forget being in the subway). I’ve had this for years over 2 phones and 2 different phone carriers. Done with this forever.

  • Help

    by Shinon670

    It works very well last time but when I tried to go in it keeps saying that making an account is easy and to go to your website but idk how and I also made an account. I’ve been working on this for about a week now. Please fix

  • CarPlay Issues

    by rvb25

    Extremely glitchy with Google Play Music (and Siri). I have the paid subscription of Play Music, but the app in Apple Car Play will no longer display any information (playlists, songs, now playing, etc). It’s just a black screen (the music will play and I can see the songs only on MyLinks “iPod” screen, not Car Play). I tried uninstalling the app and resetting MyLink in my Silverado to default settings, while also manually disconnecting all services from each other. That did not fix the problem. I will also ditto some of the Siri complaints and take it a step further. If Siri isn’t properly prompted, it will freeze all volume controls in my Silverado including the volume knob and the steering wheel volume controls for my entire radio (not just Apple Car Play). Nothing will fix this issue until I am completely out of the car, turn it off, and come back at least 15 minutes later for me to get control over my radio back. This hasn’t yet happened to me on a “long drive” for more than an hour, but I’ve been stuck for at least half an hour in a frozen volume purgatory (can’t adjust up or down). Between Apple and Google, get your ish together. This is just embarrassing for both of you as multi billion dollar companies.

  • I’m confused

    by How can i help you?

    I opened this app to be able to download music so that when I’m offline I’ll be able to listen to it but instead I cannot even figure out how to download the music I want. How do I get to the downloading option? I’m honestly confused

  • Terrible.

    by 0ldGalaxy94

    IT JUST PLAYS RANDOM SONGS

  • Google Music Problems

    by RedRon58

    Even after the last update when you want to play that artist it still won’t play Artist Radio and wouldn’t play before as well something is wrong fix it please! Thank You as soon as possible!!

  • Can’t even get into the app

    by pinnapplegoose

    Got the app figured it was just a new version of Spotify or something turns out you can’t even sign in.

  • CarPlay

    by trich19

    It’s so bad on CarPlay that it’s not even safe to use while driving. Please make it better or just get rid of it

  • Report

    by nuna bussniess

    Very very terrible music app I don’t know why I even rate it 1 star it a very bad bad app for music I highly doubt it it is 5 stars garbage and 0.1 star good very bad app

  • Problem with editing playlist

    by DieselBallz

    Anytime I try to edit a playlist I created, it deletes a song that wasn’t selected.

  • No EQ - Deal breaker

    by AgentJack

    I currently have a monthly subscription for music with Google but will soon be canceling it and start paying the monthly fee for Apple Music. The problem is the built-in EQ settings for the iPhone does not affect music using this app. You would think Google would add a simple EQ built into their music player. After doing some research I have seen that people have asked for it for years and it is still not available. My hearing is not what it used to be and need to use an EQ to make music sound “normal” again. Very disappointed in this app and is a dealbreaker. I will be forced to use Apple Music so I can set EQ settings.

  • Dark mode

    by Knafis

    Needs dark mode- to bright Needs to let u rename playlist

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