AppGrooves offers Best 10 Apps & Games for over 600 categories so you don’t have to. Learn more.

Google Play Music

Google Play Music

Google LLC

Discover and play millions of songs with the Google Play Music app

4.0
4M+ Reviews 1B+
Free
15.1MB
  • Editor's Choice
  • Free
  • Feature Rich
  • 1M+ Reviews

Negative Reviews in Most Helpful

49.2% Negative Reviews

Out of 120 most helpful reviews

  • Good, but not comparable to other music apps

    by Kittehmon

    The organization for the app is a bit confusing and feels less user friendly than other apps. There are multiple ways to navigate the app but can be confusing when you first start using it. It’s a good app, but I think alternative music apps are better. The main issue that I have is when I add songs to My Library, many of the recently released songs/albums end up getting deleted. Does anyone else have this issue? There’s no way for me of knowing which dogs were removed from my library until I end up searching randomly for that song because I want to listen to it. Not sure if it is a licensing issue of some sort, but it consistently happens to me. We have a family plan, and everyone on our plan has experienced the same thing. One of our users only had about 25 songs in their library, and after a month, it was reduced to 3 songs. If you have a large library of saved songs you like, you’ll never know it gets removed until you search for it. Personally, I like to just shuffle all my songs in My Library when I’m driving or working, so I never really know when songs get removed. But I occasionally wonder why certain songs don’t get played. I later discover why after I search for the song and see that it was removed from my library.

  • Incredibly buggy

    by amirness

    Great service. Terrible iOS app. It fundamentally can't play music reliably even when the music is downloaded on the phone I.e. not streaming. The app's been buggy for some time. It used to be better but has steadily deteriorated. I waited patiently for this new release and the longer it took to arrive the more hopeful I was that they'd fix it but this release seems at least as bad as the last. For a company such resources this seems like an amateurish attempt at an iOS app. Or someone is trying to make it terrible on purpose so that I switch to Apple Music. I wonder what the product manager and QA team are up to when their app can't even play a song all the way through? Downloaded songs will stop playing even in offline mode - just today a downloaded song stopped 4 times. Again, these are songs that are on my phone not streaming. It's mostly a mystery why songs stop but at least some have to do with the radio environment. Any time the cellular radio switches mode or the phone switches to wifi the song stops. In NYC it's a busy radio environment with frequency cell handover, and forget using this app on the subway - even in "Dowwnload only" mode. On wifi at home it mostly works but that's not when I need it to work. My gramophone has that use case covered. Super disappointing that this release didn't address the long standing playback issues.

  • by Scott Ellis

    Seriously guys, fix this. Side swipe delete from playlists is such a huge problem. It's WAY too sensitive. I don't know why Google refuses to acknowledge it. It's even worse now. I lost 6 out of 15 songs on my favorite album from scrolling up and down. Switched to spotify. Focus on search. Every other product you have is a loser, even maps. Trying to cancel membership and it keeps giving me a 400 error. Terrible product and experience.

  • Erased all of my music except for one artist!!

    by 426m

    Okay, I’m still using this service. But, gotta say, this really sucked major time, and support was absolutely no help at all. Spent an eternity on the phone to be told there was nothing to be done except to download everything all over again. My library was emptied completely of all music except for one artist and one song by one other artist, which I consider completely unacceptable!!! I had a massive accumulation of music and I use music A LOT, for many things, including work and travel. Getting all my favorites again is going to take a lot of time and I’m really angry about this situation and how it was handled. I feel like reaching out for help was a waste of time, and even worse, if you’re going to offer a service, make sure that something this major DOES NOT HAPPEN. I understand technology has bugs, and I would have probably been more patient and understanding if they at least acknowledged the problem and were working on a solution, but I was essentially told that it was a situation they were not familiar with, and I was responsible for it myself. Really??!!??!!

  • by A Google user

    The app all of a sudden would not play the songs in succession in a playlist. It would show the main playlist correctly but if you clicked on the playlist in the song that was playing, it was not in order. Is it possible to have the shuffle symbol greyed out that would actually showed if shuffle was selected or not, in this case it wasn't selected. If you select shuffle it does its job, but if you unselect it shuffles the songs again. There's no way for the songs to play in the actual order.

  • by Christopher Villareal

    Hi all, I have a ZTE Blade X 2. I have a Google play subscription also. I enjoy the access to all the music... However, I don't know why but every once in a while, I will play a song - then the song would cut off and go to the next... So I would switch back to the song, and then it would switch to the next song again at the exact same time. This is starting to happen more frequent now, even this morning to one of my favorite songs.

  • Okay at best, mediocre at worst

    by Smychavo

    Google Play Music has a great selection of tracks and radios stations to choose from, and should have more than enough to suit anyone’s musical tastes. Additionally, audio quality is not a problem, each song sounds crystal clear, despite being a given more often than not for music streaming services. However, there are many little nuances in the UI that bogs down the whole experience. Searching through menus feels choppy, and even delayed at times, as if the app as a whole is unoptimized for iOS. Even worse, is how power-hungry it is. Every time I open the app to switch to another album, or playlist, I find my phone lose several percent within minutes of just using it. However this power consumption issue does not occur during background use, thankfully. Overall, this app feels clunky, and no amount of UI changes, or additions will change that until Google fixes the optimization issues within the app. At best, the app works like any music-streaming service. At worst, it is a choppy, power-hungry mess that’s sure to frustrate any user.

  • Can't believe this crap comes from Google.

    by Ride8575

    How does a company with so much smarts get this soooo wrong!! I don't want to listen to someone else's playlist or mix! The internet allows me to ditch radio--why else would I invest the time uploading the music I bought?? I suppose pushing new music to me is the deal you had to make with the record industry robber-barons. Ok, I'll cut you slack there. But I can't forgive this abysmal iPhone user interface. To be forced to scroll through those useless bubble images to find an artist is downright user-antagonistic! When I am looking at My Library, I can see a grand total of 4 artists or albums per screen. When I click an artist, I can only see the first two (2) of their albums because the top half of the screen is showing me a picture of the band it pulled from somewhere. I don't need pictures! Album covers are awesome when they are a foot square and made of real cardboard. They are decidedly not awesome when reduced to a postage stamp to fit on a 2" x 4" display. A simple text listing is all that is needed (think original iPod). It's faster and more elegant. Really hope someone is listening.

  • by Becca Sheffler

    It's great when it actually works! When streaming through stations, 1 or 2 songs will play and then the app will start skipping through songs and eventually just say "selected stream not available". Then when I choose a new station to stream, the same thing happens. But when it works, the variety of songs and number of ads are much better than other streaming apps I've tried.

  • Awful

    by trevboxe

    I’ve been insanely loyal to google play music for a good deal of years now, always thought the expense was worth every penny. But since switching to an iPhone it’s been an absolute nightmare. Even though I’m set up for reoccurring payments it keeps switching me to a free based account and completely deleting everything I’ve downloaded from the past few years from my library with no discernible way to get any of it back. Renewing my subscription was a serious task as no matter what I’d do to update or search through the app, it gave 0 ways to let me pay for a subscription! I do not own a computer so had to get a friend to lend me theirs. After double checking it would be a reoccurring payment, it turned out the next month the same thing happened and I’m traveling abroad and so have 0 access to a computer. Not only that I can’t even purchase individual albums or songs. Before this the app glitched and refused to download any new music, while I still had my subscription. Definitely going to switch to a different streaming service, this is ridiculous.

  • by A Google user

    would give more, for more? let me explain, often times I'll play a song it'll play and then the App freezes, like ice in the freezer, its locked, blocked and won't budge i uninstalled it, i loved the music back in the day, now I'm stuck listening to Pandora, ON MY TV! Come on Google, billions should allow you to update your app, imagine the money you'd make! i digress, good luck I'm going to listen to Pandora ON MY TV 😏

  • by alan devkota

    First, it does not play some songs, whereas other applications play them. Maybe it is about the type of file supported like mp3 and others. Next, there must be features to display the folders. I have different sorts of music in different folder and there is no such feature to locate specific folder. I have to create a playlist and reclassify my music for specific type.

  • Mixed feelings...

    by Samaira<3

    I love this app for my music. It’s the only one i use. However, there are so many bugs that it’s getting unbearable. First, when i try to delete a song from a playlist, it instead deletes one above it and leaves the one i tried to delete in the first place. Second, it tends to be somewhat slow and unresponsive at times, but that’s unclear if it’s the app’s fault or just my phone messing up. Third, opening and closing the app makes the music stop playing for several seconds. There are many more small issues with the app that aren’t as important to mention. The reason why i am writing this review in the first place is because i opened the app this morning to find over 2/3 of my entire saved library gone. The music that got removed is still available on the app itself, but is no longer in my library. I have no clue how this happened but i’m very upset that i now have to go through and download all of them again.

  • by Sikkest Icepikk

    Was five stars. Now one because my equalizer has five preset settings. None make my preferred genre sound good. Too quiet, not enough bass, etc. Custom settings aren't better in any combo (even with a decent bluetooth speaker). My sound quality has dramatically suffered when it should be improving. Was going to try a different music player, but I will probably have to buy a different phone altogether. I'd hate to go without my favorite Playstore apps, but music is important to me & this sucks.

  • This quality of this app has continually degraded as I have used it since 2016

    by LordCorwin

    As said in title, in 2016 when I first started using this app it was truly great. Since then it has slowly but surely been reduced to the form that that it is now. Extraordinarily obvious aspects of customer satisfaction have either never been implemented or have existed previously and somehow were removed. For example: when you look in your Recents tab, it doesn’t show the songs you last listened to (in the order you listened to them). It shows a random assortment of songs playlists and artists, some of which you may not have touched in the last year. Furthermore, they often don’t appear as search suggestions, even if it’s literally the song that was last entered in the search (say like 10 seconds ago). Additionally, as noted, features that did exist have disappeared. I used to be able to “Identify what’s playing” a la Shazam via the search field. That of course was too useful so it was removed. I’m very unhappy with the implementation of this software on this platform, and I certainly have stopped recommending it. There has been little to zero incentive presented in recent months to continue paying for this service when the existing iTunes software is clearly better equipped and whose functionality is generally superior.

  • by John

    It was 5 stars, outstanding, many years then last update to either my phone or Google Play music and music keeps stopping after a few seconds, but only on phone, not tablet or laptop. Been all of April so far. In 2019, its the cell phone that is most important. Gonna give Tech Support a few days and see what happens.

  • This quality of this app has continually degraded as I have used it since 2016

    by LordCorwin

    As said in title, in 2016 when I first started using this app it was truly great. Since then it has slowly but surely been reduced to the form that that it is now. Extraordinarily obvious aspects of customer satisfaction have either never been implemented or have existed previously and somehow were removed. For example: when you look in your Recents tab, it doesn’t show the songs you last listened to (in the order you listened to them). It shows a random assortment of songs playlists and artists, some of which you may not have touched in the last year. Furthermore, they often don’t appear as search suggestions, even if it’s literally the song that was last entered in the search (say like 10 seconds ago). Additionally, as noted, features that did exist have disappeared. I used to be able to “Identify what’s playing” a la Shazam via the search field. That of course was too useful so it was removed. I’m very unhappy with the implementation of this software on this platform, and I certainly have stopped recommending it. There has been little to zero incentive presented in recent months to continue paying for this service when the existing iTunes software is clearly better equipped and whose functionality is generally superior.

  • This quality of this app has continually degraded as I have used it since 2016

    by LordCorwin

    As said in title, in 2016 when I first started using this app it was truly great. Since then it has slowly but surely been reduced to the form that that it is now. Extraordinarily obvious aspects of customer satisfaction have either never been implemented or have existed previously and somehow were removed. For example: when you look in your Recents tab, it doesn’t show the songs you last listened to (in the order you listened to them). It shows a random assortment of songs playlists and artists, some of which you may not have touched in the last year. Furthermore, they often don’t appear as search suggestions, even if it’s literally the song that was last entered in the search (say like 10 seconds ago). Additionally, as noted, features that did exist have disappeared. I used to be able to “Identify what’s playing” a la Shazam via the search field. That of course was too useful so it was removed. I’m very unhappy with the implementation of this software on this platform, and I certainly have stopped recommending it. There has been little to zero incentive presented in recent months to continue paying for this service when the existing iTunes software is clearly better equipped and whose functionality is generally superior.

  • by Neil Paterson

    What's going on Google? I just lost all my downloaded music and playlists and playback is super glitchy now. I was super happy I could replace Apple music with this and have connectivity in my truck but now everything has disappeared I'm back to square 1. What's the story? Before this I'd rate a solid 4 but this has nosedived my rating. Please fix or get on touch with a solution. Thanks

  • Love the app 2 bugs update

    by LEELO64

    Love the app in general works well most the time, but many times when trying to play music of my phone to my google home group in the house, it will kick the BT connection off and not allow a connection, i have fixed this issue temp. By deleting the app and reinstalling, but it happens randomly, the other on is just a preference thing, all the YT thumbs up symbols are on the right and thumbs down is on the left except this app, and it throws me off, when i hit the TD button instead of TU. Also on the phone its much easier to click TU on the right considering u mostly have the phone held one handed. Thanks for all the other updates across all your platforms, The Goliath company has become one of my favorites, specially after the google Home, i have one is every room. Update: Had to bring it down to one star, as all my songs are Gone from my playlists. This is unacceptable for such a company as google.

  • Fine but multiple bugs

    by amato024

    It’s a good music app! Can download for offline and all the yada-yada. But there are 3 things that annoy me: 1) Sometimes I’ll download a single from an album but then a little while later download the whole album. It doesn’t download the single(s) I already download and instead creates separate albums; 1 for the singles and 1) for the rest of the album. So I have the same album separated into 2 separate albums. 2) NEED to filter out the censored content. C’mon now! Nothing worse than listening to the censored version except maybe unknowingly downloading the censored version and being unable to fix it 3) This is perhaps the most annoying, but when I delete songs from a playlist, it won’t delete the song I swipe to delete. It will delete either the 1st, 2nd, or 3rd song above the song I select. It completely baffles me

  • Music Always Stops Playing

    by Kamorn123

    I want to like this app because of the features to have your own library plus access to streaming music that isn’t in your own collection. The problem is that many others have said already is the app CONSTANTLY stops playing music for no reason at all. This will happen regardless of what is going on. It can be a saved music file on your phone. It can be streaming when you have WiFi. It can happen all the time. And it does. This app is very glitchy and has scroll problems as well. The service itself is great and when using on a computer I have not experienced issues but this app is borderline useless unless you are ok with constantly hitting the pause/play button to try to get your music playing again. Crazy how Google can’t seem to get an app working that with a subscription costs $10 a month.

  • What happened?

    by MikayD

    Edit few versions later: And this app is still being stupid, like nothing seems to be going right still no album work, it’s mind blowing that there is no album work even offline. This app used to be great, can’t lie I’m thinking of making the switch to Apple Music,I wonder if there app will be better than googles Old review- Still no fix, even updated the iOS 11, Well the app seems to no longer work properly, I can deal with most bugs but this one bothers me like no other. So when playing songs offline there seems to be a issue with viewing the album art while offline, it shows up just with a gray background but when I kick on the wifi the art comes back, even tried restoring my iPod and bam its the same issues all over again. Must be the app, also the files are playing are all offline. Google get to together.

  • Duplicates

    by yarnalt

    My main gripe would be that duplicates of almost every album in my library appear. Sometimes in multiples of 5. This makes my library crazy unorganized. There are also many instances where complete albums are split into 2 albums. Fix these long standing issues and I may give you guys another try. ( update ) Here we are almost a year later and the duplicate album issue is still there. Why, and how can they not have fixed this by now? I’ve read on some Google Official help forums where mods want to place the blame on apple. If that’s the case then why isn’t this an issue with any other music app? I’ve tried them all. I’m using the app only because I have a large music library tied to it. I’m not happy about it at all though. My customer satisfaction level on the app itself is 0.

  • UNACCEPTABLE

    by Kylephilipharris

    Google Play- I want to love you, but you need to be fixed. I have been a loyal user of Google Play Music since it’s inception (or whenever it swallowed Songza) I love the interface, but it’s incredibly buggy. I purchased a subscription hoping that this would eliminate the glitches from using the free ad version where the music wouldn’t start after an ad played etc. The straw that broke the camel’s back was a particular Geico ad that would not only stop the music, but send my phone into some weird zombie state where I would have to hold one of the side buttons to wake it up and then close the window Geico had conveniently opened up for me in Safari. Very, very annoying. Now that I’ve chosen to make Google my subscription based music streaming platform of choice, you’d think it would work more seamlessly, especially considering the heavy competition. I certainly didn’t face any issues like this with Apple Music and I am starting to regret my decision to switch over. Now, to my current gripe- this app can’t seem to stop glitching when I bring it up from the background to say, change the station, etc. Google should be able to deliver a seamless experience to paying users. Maybe they’re taking customers like me for granted.

  • Google Pause Music

    by Italodorazio

    They should call it Google Pause. Unfortunately this music app has a lot of finicky bugs—never syncs properly with Microsoft Sync in the car; almost always crashes now when playing a song and the app is opened to either change the song or ‘like’ or ‘unlike’ a song. If you’re using Google Maps in tandem with the music app (like a road trip), the two hate each other and LTE will become bogged down trying to stream data to the two, resulting in either a phone crash or app crash, or both. Too many issues to actually enjoy listening to melodies. The biggest issue faced is the music freezing every time you open the app, switch to a different app, or are entertaining guests.

  • Frustrating

    by KAM019

    There's a lot I love about Google Music: I love the organization, stations, "playing near you" feature, etc., but none of that matters much with the fact that hundreds of songs disappear daily from my Thumbs Up library. I'm pretty serious about my music and I've been cultivating this list for a few years, so to have it drain away every time I open the app is disheartening to say the least. To be fair, if I uninstall and reinstall the app, all my music comes back, so it hasn't completely disappeared into the ether (whew!), but who honestly has the time/inclination to go through all that every time they want to hear some music? I'd recommend finding another app. Everything about this one is great, but this is a big enough problem to take your business elsewhere.

  • Please Fix This App

    by Lechuzita

    For some reason my library is refusing to sync across my devices. I've tried everything only to find that my libraries on my iPad, iPhone, and laptop are all different from one another. Why? That doesn't make any sense. A lot of music also keeps getting removed from my libraries for no reason. I'll add music from a particular artist via the Play Music's catalog, only to find all their songs removed from my library the next time I open the app or site. They're still available, they're just no longer in my library for whatever reason. And why does uploading previously owned music result in Play Music deleting your entire library except for the uploaded content? I wanted to expand my library, not replace the entire thing

  • Poor performance and lacking in feature

    by LT_Chancho

    Problem: I’ve been trying to add songs that I like, but doing searches quickly while having music playing causes the app to slow down considerably and eventually crash. Feature wishlist: 1. Ability to follow artists - receive updates on new songs and view shared playlist. 2. Have an option on the artist profile page to view a list of all of the artist’s songs instead of just their top songs. Songs can be filtered by name, album, etc. It doesn’t make sense to click in and out of multiple albums to view all of an artist’s songs. 3. Improve search results. I appreciate it when you start typing and you’re given options in a drop down that matches what you are entering or provides the closest value to what you entered. For example, I typed in “Water Park Glimpses,” and got nothing until I clicked enter. It feels like with Google’s tech in search their music app should be able to provide accurate/similar results when searching for artists and music.

  • Would get 5 stars if glitches were fixed

    by WateredKirby

    As many other reviews say, there is annoying glitches. For me, song audio stops playing even though it shows the song is still playing. It will do it when I’m downloading an album or if I enter the app. So I have to pause the downloads and play it again. If you wanted to start an album over from the end to the beginning, the first song will start but skip to almost the end and play. But the music selection is amazing. Layout is easy to use. Another thing is already downloading albums will show being re-downloaded. Sometimes clean and explicit version of albums will splice together forming double tracks. Great app but a lot of weird issues

  • Lost music and memories

    by Emanuhoe

    I can’t find old songs that I liked and want to listen to again! :( I have been using this app for a long time. I have gathered a lot of songs that I listen to over the years. I forget about songs and I like to go back into my liked playlist to listen to them again however sometimes I can’t find a song in my “thumbs up” auto playlist. When I look up the song it shows that I did give it a thumbs up but for some reason it doesn’t show up in my thumbs up playlist. This is very disappointing. I don’t know how many songs I used to like have disappeared from my thumbs up playlist this needs to be fixed!

  • Terrible playlists

    by ShshdhfksioZkxnxn

    EVERY TIME I try to delete a song off of my playlist, it deletes THE ONE ABOVE IT. And does it get rid of the one I actually wanted??? No of course not. The terrible song stays right where it is. And to make matters worse, it’s a wonder I could even figure out how to delete songs off of a playlist because there’s no guide, tutorial, or tips to help me AT ALL. You have to figure everything out yourself. Oh and is there a way to undo deleting those songs I accidentally deleted??? No. Not at all. No redo button, (unless you’re on a galaxy s5, which I was briefly while I was waiting on a new phone) no “recently deleted” folder, NOTHING. You just have to hope that you remember what song the stupid app accidentally deleted.

  • Playback issues with latest update!

    by PhillyRGB

    I want to give this app 5 stars and certainly will once Google fixes playback issues. On iOS 11, playback sometimes stops abruptly without cause — even with downloaded music. This happens without the play/pause interface changing to indicate the song is stopped. It’s so very frustrating! To get around the issue, I have to pause playback and then press play again. Other than this issue, which is the main reason for 1 star, there’s stutters and flickers in the interface when opening from the unlock screen or generally opening the app while playback is occurring. This app has been more reliable in past versions. Please fix!!!!

  • For an app called “Play Music” it can’t even do that

    by Slam Weasley

    Please fix this app. I have been patient with it but it keeps getting worse. My music will stop playing for seemingly any reason. I search for a different artist, it stops what’s playing. I go to a different app, it stops what’s playing. I come back into the Play Music app from doing something else, it stops what’s playing. I almost exclusively listen to music I have downloaded to the app and it still won’t play music reliably. I’ll be driving in my car with my phone plugged in and the music will just stop playing for no reason. This is ridiculous. I shouldn’t have to click play again fifty times during the duration of an album.

  • Has become an unreliable service to use

    by Dle234

    I’ve been using this service for quite a while now and at first I liked it: 10k (back then) free uploaded songs and great interface and easy to use. Flash forward to 2018, since February I’ve been experiencing trouble when I upload songs. It just doesn’t show up in my ‘Recently Added Playlist’ on the WEB version of GPM but strangely it does for the chromebook app but it doesn’t on my iPhone app.... the inconsistency was just appalling to say the least. So much that I just moved onto a new service. I don’t think I’ll return to using GPM as long as they have these bugs...

  • Stopped using due to increasing number of crashes.

    by musicbackwriter

    I mainly only used Google Music in the car. When songs would just stop playing in the middle of it, it would distract my driving. I figured, oh it happened just once or twice, a new update should quash those bugs. But as the updates kept rolling, I got more and more tired of how the music would just outright stall. (I also was not having any problems with any other streaming services or music already downloaded onto my phone.) After a while, I just deleted the app and now use either the music I’ve already got downloaded or Pandora.

  • Service is Great, App is trash

    by GRG101

    I have used Google Play Music for about 2 years now and the service itself is fantastic. On my PC it is phenomenal. However, the app over time has gotten worse. Especially with iOS 11. The songs randomly stop, you have to hit pause and then play again to get it playing again. My biggest grief however is with the offline music or the “Downloaded Music” even when I'm in that mode it often struggles to play my music, or even load the album cover. This has been an issue even before iOS 11. I am rating the app and not the service, so the app gets 1 star its becoming unusable. Please fix or I'm going to have to move on.

  • This app is the worst that I use

    by Fred Nelson Jr.

    I find all the iOS apps from Google to be slow, buggy resource hogs, but this is the worst. Other reviewers have described it to a tee. It stops playing, it crashes, it's slow, etc. And yet, I like the service. Indeed, I'm invested in Google Play Music, which makes this app all the more frustrating to use. I don't fiddled with all the settings, including the one that allows it to fill up all the space, requiring me to uninstall to get the space back. Nothing helps. It defeats the purpose of the service, for if I try to explore music, look for anything new, the more I use this app the slower it gets, until it finally crashes. Seems stupid.

  • Used to be a good but now is terribly buggy!!

    by Slapdash7

    I’ve been a paying subscriber since Google Play Music launched in 2011. I loved it up until just a a couple of months ago. It went from a decent app, to downright UNUSABLE. It stops playing for no reason and often crashes now. That is even with music that has been downloaded (so I know it’s not an issue with the network connection). I even went through the trouble of resetting my phone completely and starting from scratch hoping that it might help the problem. It didn’t help. I am not usually one to complain, but I really hope this message makes its way to the developers. Please fix the app Google!

  • It is always screwy

    by djdiego86

    This app has always something that will let you down. Right now is not working correctly with iOS 11. You are not able to skip songs when connected via Bluetooth using externals controls. Besides this, other bugs are present. For example the app will allow you to add the same song more than once to a playlist. When you are deleting a song while another one is playing in a playlist the app will delete other song not the one you intended. The worse thing: I’m paying $10 dollars a month to Google for a service that is not working correctly. I think I’m bringing this to Consumer Protection.

  • Was good-

    by Chan_Vintage1a

    I have had this issue for awhile now and it is very irritating. The app is overall a wonderful fun app. It would be nice to play a playlist of the thumbs up album (which is restricted) and it would be nice to select songs to listen to- but I am not complaining. I never did complain and quickly got over these inconveniences until another problem came. Suddenly it asks me to sign in. I don’t want to sign in. I never did and never will. Even if I try signing in it won’t let me. I have uninstalled and reinstalled the app but it still demands that I sign in. This is excruciatingly irritating. Please fix this. The app never asked for me to sign in and now it does.😰☹️☹️

  • Too buggy right now

    by Markmmh

    I’ve subscribed to google play music for years and years and it pains to say I couldn’t recommend the app in its current state to anyone. I have left feedback but haven’t seen an improvement for months. The app pauses music frequently, and will work again when I toggle play/pause. This is not catastrophic but is annoying. It seems to happen when change states (on or off WiFi, entering or exiting the app) and happens when using downloaded music. I believe that this app has the best catalog and best UI of any streaming service but the app is verging on unusable at the moment. I deeply hope an update will fix this issue soon.

  • Duplicate tracks on albums

    by ficuscr

    After years of frustration I just cancelled my subscription. The great feature of being able to upload my library had the side effect of ruining my experience. Whenever I own songs on an album I’m listening to I get dupes, my own and the online tracks. I like to listen to whole albums. After years of this issue I’ve found no fix. Also contributing to my low rating is that the service fails to suggest new good music. I don’t expect much from a service like this. That is, my expectations are not unreasonable. Google should be doing better. Bye.

  • I can’t believe this is a google product !

    by Kobayashimarou

    This thing is so incredibly buggy, I don’t even know where to begin. Downloaded songs constantly stop, skip and play on their own. The earphone volume increases on it its own, constantly freezes, sometimes downloads don’t show. It’s absolutely pathetic. I don’t know how they haven’t gotten around to addressing these issues, seems every single review here points pretty much the same issues. This is without getting into layout and customization options which, in the case of the former are just stupid the latter, doesn’t exist. Horrendous experience. I can’t believe this is a google product.

  • I’m so Bitter

    by gnomesoda

    Alright, I just wanted to make some weird playlists to enjoy the weird mix of kpop that ranges from new (bts, stray kids, etc) to old (tvxq, old shinee, etc) and everything in between. But guess what? they don’t even Have any of old shinee unless it’s a concert version which, I, for one would uhh NOT like to listen to when i need to hear Everybody on repeat for an adrenaline rush. They only have three (3) albums from tvxq and 2 solos, which is great. but you know what’s even better? even greater???? all of tvxq’s music, you cowards. you absolute monsters, what do you fear? what is it???? how can you sleep at night after doing this??????? ok, i’m done, i’m just bitter.

  • Hoping for a fix soon

    by Vertical

    As a service, Google music is great. As an app, it is the worst. This app crashes constantly, and is extremely irritating. After working so well for so long, it's a big recent disappointment. I don't want to switch music services, but am seriously considering it, after the last few months of unreliable streaming. Usually cannot get through more than one song at a time without crashing. Then it will work fine for a while and fool me into thinking it's all better before crashing again. Very frustrating.

  • Extremely frustrating

    by keni c

    There was once the coolest music app called Songza. Then it was bought by google and it completely changed. I continued using the app and immediately noticed the increased frequency of ads. It seems like I can’t get through three songs without one. I understand this is free and all, but these are 30 second ads that you cannot skip and usually end up causing the app to freeze for some reason. Also, with the new iOS update, I’ve noticed if I go to another app with music playing the music will stop. I finally reached my max frustration level today and that’s why I’m writing this.

  • Buggy, unstable and almost unusable

    by i+=1

    1) At random point some song disappear 2) Sometimes during playback on google homes application become unresponsive or even crash 3) Sometimes with no reason fails to connect to google home 4) Shared link from google music app open google music web page through web view instead of opening google music application (sick!) 5) “share song” functionality does not work anymore (SICK!!!) 6) Multiple problems with regaining access to google music after failed automatic subscription renewal. Basically if you had not enough money on your card for auto renewal and subscription canceled - you unable to renew it through application 7) on lock screen volume buttons does not control sound level during playback on google home devices Application broken in multiple places in multiple ways and feels like google does not want customers to use it anymore

  • Terrible UI

    by DevilDogAswell

    This app is so buggy and awful it’s seriously making me consider stopping my subscription. Music stops playing when I unlock my phone. Music stops playing if I add a song to my library. Added songs don’t show up in my “last added” playlist. Skips every other song almost forcing me to unlock my phone to push play then pause then play again to get a song to play. Honestly, go with Apple Music. If MOST OF MY MUSIC wasn’t saved on my phone through this app I would be done with it! Can not recommend this service to anybody.

  • Terrible on iPhone

    by Zoe Sam

    I love google music, and use it frequently to listen to music from my computer at work. But on my phone, the app is horrible. It consistently freezes my phone, and if I change apps while google music is open, it pauses the song. My phone also generally lags when doing anything while the google music app is open. I also don’t like that you can’t start a new playlist while using the phone app. If it worked as well as it did on my desktop I would use it more, but it’s not worth the trouble

  • Lots of storage, but overall trash

    by crownedonesteph

    Preface: I’m using an iPhone 6 with the latest updates. Pros: 1. Up to 50,000 songs can be uploaded Cons: 1. Whenever the network is unstable, the songs stutter, even when they’ve been downloaded for offline use. (Why isn’t this more like Spotify’s download for offline use, which is a really great thing?) 2. Albums show up more than once in the album view, even though they are treated as one album. I’ve tried all the various “fixes” to solve this problem, but none have worked. 3. I wish there was a cleaner way to organize by Artist or Genre. It’s unnecessary to have a category for “Anime,” “Anime; Soundtrack,” and “Soundtrack.” Why can’t “Anime; Soundtrack” be registered in both genres? And why can’t it parse multiple artists’ names to put the songs under each artist’s name? tl;dr - I’ve got a lot of complaints and Google needs to SERIOUSLY fix this app. I’m still gonna use the app, but not a lot.

  • Needs improvement

    by Ray Songz

    If you love to have your music organized and easy to manage then this app is NOT for you. Sure you can save whatever music you want to your device for offline listening. But the more your library grows, the messier it becomes. No way to categorize music or playlists. Search one song and you'll get multiple duplicates. Download an album only to realize that only one song made it to your library. Why is this app so terribly designed? Google has the resources to make this the best music app....so do it! As a paying subscription user I demand more or the service should be free.

  • Not working with my new iPhone

    by gnatalie007

    For whatever reason it will NOT allow me to buy a new song/album. It’s only giving me streaming and radio options. I’ve tried everything, looked up answers, restarting the app and phone, and even fully reinstalling the app on my phone again. I’ve had this new phone almost a week and only just ran into this problem. But I won’t continue using this if it doesn’t get fixed. I don’t have data to use the radio. I need to be able to purchase and download the song.

  • Worst app I’ve ever used!!

    by harleygwengirl

    This app is awful! Random pauses constantly! If I dare to touch my iPhone the music pauses. If I switch apps the music pauses. If I switch TO THIS APP the music pauses. Except the app doesn’t indicated that it’s paused. The little icon showing which station you’re currently playing still does it’s animation. I have to press pause and then play to continue a song. Why does this app think I want the music to stop playing if I even simply glance at my phone?!? Tried it on an iPad and had the exact same problem. So I canceled my account and will never use this music service again. Horribly frustrating!!

  • Very disappointed

    by SmartBP_Developer

    I have been a paid subscriber for couple of years or more. I am really disappointed about 2 things. One the minimal options for genres like Rock and metal, that keeps getting limited and two, of you stop using the service, you don’t get access to your playlists. I feel cheated because I have been paying all these years and curating my playlist but if I switch I can’t even get access to this playlist? Come on. I’m not trying to download and take the music, I just need the list of songs that I liked over the years. Is this too much to ask?

  • GREAT but BUGS ruin the whole thing.

    by DC3 is da man

    This is a great music app and I choose it over Apple Music. The organization is great and it’s easy to use. Sound quality is better than Apple Music in a lot of cases. HOWEVER, this thing is so buggy. It’ll lag and crash. Half of the time the “now playing” won’t even show up. Then the whole notification to control the music goes away and then it crashes. It had stability issues and making me consider going back to Apple Music because of this. The stability really needs some help.

  • I love the playlists and stations that I get with google play music but...

    by Wen Griffin

    The amount of crashes I’m experiencing on a regular basis when using Google Play with an iPhone 8+ is ridiculous. This is a fairly new phone but Play crashes often (especially when connected to the car’s Bluetooth) and I have to restart the app a few times before it works. I’m really disappointed by this but Apple Music is a worse UX. Please fix. I give you guys $15 every month for this service. It should work so much better than it does.

  • Fading Fast

    by pk500

    This app used to be fantastic, but Google clearly is ignoring its performance. This app is beyond slow on iOS 11 with an iPhone 6s, sometimes taking up to 10 seconds for a selected song to start playing on WiFi or cellular. The app also freezes and crashes regularly. It’s a shame, as Google Music is a great service. But the app is so poor that I’m checking out the competition and may jump ship. Will Google Music become the next Google+ or Google Reader, good products that Google let die with massive corporate indifference? Hope not.

  • Buggy no customer support

    by Wtrdg3

    I have the premium subscription. Historically have had Droid phones but have been using Google Play on iOS for past 6 months. Extremely buggy. Artists and songs will randomly disappear from library, sometimes when you skip forward it will skip to the middle of the next song. When playing through Google Home will freeze up, skip songs.... Literally too many bugs to list or remember. Emailed Google support (with G mail) but no response. Not sure if same with Droid phones but for iOS would not recommend.

Negative Reviews in Most Recent

  • by Jessica Anne

    it won't stop opening up and playing the last song i played even after a force stop and turning the phone off

  • by Rafi kanasugaara

    not bad

  • by Tanishka Jean-Charlea

    doesn't even work have of the time why tf do we need this.

  • Can’t even sign in

    by Tombokej

    OK so I downloaded this app a couple of times and I wanted to see if it works it kind of works but not really because every time I try to sign in it says can’t sign in check your connection if you guys could figure this thing out google plus thank you

  • HORRIBLE

    by annpying orange

    I had over 900 song and now I have 19 it had deleted almost all of my songs its is horrible DO NOT DOWNLOAD

  • Cant use

    by Nedine Blue

    I cant use the app, after signing up, all I got is a page saying “its easy to get an accout. Search for google play music and sign up on our website” like?? I already have an account!

  • Unable to share made playlists

    by Cakemanr

    It would appear there is no way to share a made playlist on this app. Very disappointing.

  • Will not download my songs

    by russelbutt

    I feel like this app is purposely at a disadvantage by Apple. It allows you to download your music but at an excruciatingly slow speed. There's no way this is possible without the connection to Google serves being hindered somehow. On my Android phone I can download my music in an instant. On my brand new iPad mini 5, it takes forever to download just one song. It looks like the progress bar isn't even moving.

  • Keeps stopping my music???

    by AJTrecartin

    One star for now. I love Google music, but it keeps stopping after playing a song for a few seconds on my Samsung S8. I thought it was my Bluetooth doing it until I put headphones in and it kept happening! Please advise that this needs to be fixed because it’s extremely frustrating. I loved this app and used it everyday, and now it doesn’t work. I will update my review until the problem is resolved, which apparently doesn’t seem soon....

  • annoying glitch (must fix)

    by Pupperowns

    when i try to delete a song off my playlist, google play removes it for a second, adds it back and then proceeds to delete another song and change my playlist order. im unable to change my playlist and it’s extremely frustrating. I hope this is fixed soon, as it just adds to the list of why google play isn’t the of best quality.

  • Frustrating on iPhone X

    by B867234

    Best music service but this app is super frustrating to use now. Freezes the entire phone at least twice a day. Needs an update!

  • Needs dark theme and better algorithms

    by Caseylin

    PLEASE, please, please add a dark theme to the iOS app. My eyes thank you in advance. The iPad app badly needs an update to not look antiquated on the iPad Pro 11” screen.

  • Does Google even care?

    by alsiniz

    The app hasn't been updated in months and music playback is unreliable with the music stream regularly pausing and the app becoming unresponsive on my iPhone X. To top it off I no longer get the adless YouTube for paying for this service that I used to get when I first signed up. That was honestly the only thing that kept me subscribed to Google Play Music over the competitors but now I'm gonna shift my music streaming needs to another provider.

  • Abandoned and buggy.

    by RhodyJeff

    Specifically with CarPlay, GPM has been incredibly buggy. I need to reboot sometimes multiple times a day to keep it working in CarPlay - otherwise I get a plain black screen or it won't connect somehow (other CarPlay apps continue to work fine). Force closing does not resolve the issue. Sometimes I need to unit and plug my phone back into my car for CarPlay, and that's honestly the best case scenario. Google hasn't updated it in 5 months, and has not made Youtube Music a compatible app with CarPlay. When it works it's great, but it's become a buggy service that I wouldn't pay for anymore if it wasn't for ad free YouTube.

  • Please update

    by Simone Melanie

    I’m not the only one with problems. It opens when it wants to and it freezes when you open the app while your using it.

  • Extremely Annoying Bug

    by envus

    When I delete a song from a playlist, the song I “delete” moves up on the queue and takes the place of the song above it. I can never actually delete what I want to...

  • Google Music Player

    by not happy lk

    I used to love this app and have a very extensive collection of songs and albums in my library! Now it’s not working at all! I hope you people in Mountain View, California can rectify this problem with the music app! Thanks #GoogleSupportMusicPlayerApp Technical support!

  • I'll cancel when you merge with You Tube

    by iPhonePhive

    I really don't have any interest in Google music being abandoned and having to use You Tube music. I'll look elsewhere if this happens.

  • Should be called google spying app!!

    by Domin869

    Total crap won’t shut when you close it keeps staying open on the same thing even though you close it 3,4,5 times still refuses to close it’s obviously a google spy app not here to provide music but in fact to spy on the people are stupid enough to download it like myself

  • Not update top songs?

    by Someone-from-BOSTON

    Do they even ever update the top most played songs or hits? It’s been the same for three months. Only reason I use this service is because I need YouTube premium otherwise Spotify

  • Needs to update and fix shuffle

    by shuffle error

    Worked fine up until now. I try and shuffle (one) album that I want to listen to and it shuffles my whole playlist of songs.

  • Slow download offline and no 11 inch iPad Pro screen support

    by Owendingding

    Slow download offline and no 11 inch iPad Pro screen support

  • Spotify

    by 33soup33

    Just get Spotify

  • Chromecast support is garbage

    by madridist4ever

    Seriously what the actual f? Skipping songs when connected to a Chromecast lags like hell and jumps back to skipped songs all the time. Hot dumpster fire.

  • Was great but needs a lot of work.

    by Penie85

    Does not work with CarPlay. Use to have a better interface but is less user friendly than it use to be.

  • Not that great

    by mxcnnilla

    This app used to have the feature where you could filter by genre under the new music section, no you just get a list of every single genre that you can’t even sort. Also, I’m just learning that podcasts are available if used with Android but not iOS? That would be a nice to have.

  • Music stops playing

    by Arez_Gamer

    As soon as I exit the app or turn my iPhone off, my music stops playing!

  • Seriously? No Apple Watch support?

    by vitaliyhayda

    App is good, but how about Apple Watch support?

  • Buggy limited and outdated

    by Ivosant

    Almost never plays an album in its entirety, it usually stops between songs. Gapless playback is non existent. Once it starts shuffling, it’s impossible to get it back to play in order. It hasn’t been updated in ages. No bug fixing since a year ago.

  • Good but could be better.

    by Zachattack027

    I’ve been having issues of some songs not playing. It will load for a few seconds and just skip the song. It is quite frustrating. Also really disappointed that there isn’t podcasts on the app and I have to use a different app. Need an equalizer too!

  • Constant bugs and issues.

    by michipants

    I pay 17.99/mo. to get this service for me and my family and I constantly get issues where the songs won't play and the playlist just keeps on changing the songs (none of which will play). The app notifies me that it's having trouble playing this track right now - for every track! This has happened twice within the last month. I don't want freebies or my money back - I want the product I paid for to work properly.

  • I lost all my music

    by dlgkdmsgrace

    I had about fifty musics downloaded in my previous phone on google music, but after I changed my phone none of them would show up. I want my music back :,(

  • Buggy

    by トラクイイ

    This app is buggy and often quits playing music until I restart my iPhone which is incredibly annoying. I have been a long time family plan customer and google comes closer to losing me as a customer the longer they look away from these issues that have been present for years.

  • Playback for streaming needs work

    by Mkv007

    On an iPhone 7 on latest iOS, whenever I try to stream new stuff that isn't already downloaded to my device the playback always stops & fails like the app can't handle streaming well (usually when I go back to the app). So it freezes & then the app restarts & can play again. Is this a background data issue? Or what?

  • Sound Quality can be low at times

    by boodabill

    Maybe it’s because I have slow Internet sometimes but the sound can be a listenable: no true stereo surround, can’t hear the center vocals. When I switch back to YouTube things sound better. I like the playlists that Google is putting together but they need to let me adjust the sound quality. I’d rather wait a little bit for the data to load and get a higher bit rate them to stream immediately.

  • Going, going, gone...

    by mbecksd

    I liked that app initially but I am no longer using it and looking to replace it. Why would you take away the ability to move past a song with the thumbs down prompt? There are artists and songs that I know I don’t want to hear so why am I being forced to listen to something after I push the thumb down button? That’s the main feature to the thumb down option. On top of the fact that there are way too many ads pushing no name artists from genres of music I have no desire to listen to. I’m out!

  • Terrible

    by bhbarth

    Very buggy. Unusable

  • Frustrating

    by KAM019

    There's a lot I love about Google Music: I love the organization, stations, "playing near you" feature, etc., but none of that matters much with the fact that hundreds of songs disappear daily from my Thumbs Up library. I'm pretty serious about my music and I've been cultivating this list for a few years, so to have it drain away every time I open the app is disheartening to say the least. To be fair, if I uninstall and reinstall the app, all my music comes back, so it hasn't completely disappeared into the ether (whew!), but who honestly has the time/inclination to go through all that every time they want to hear some music? I'd recommend finding another app. Everything about this one is great, but this is a big enough problem to take your business elsewhere.

  • No

    by Roses are red my name is dave

    When using this same app on my laptop I am able to listen to podcasts. However for some reason this is impossible to do on my IPhone? This makes no sense. Fix your crap google !

  • what is the point of chromecast when it doesn’t work

    by beasicle

    the app can connect to the chromecast fine but if you try to play anything it'll just load for a while and then give up. sometimes it’ll decide it wants to play but others its like nah i dont wanna. they dont even seem to care about it at all. i pay monthly for this and it cant even work half the time. utter garbage.

  • Terrible

    by OhneDich88

    The experience of this app on my iPad mini is very poor. Downloads are sometimes non-functional, and overall the app feels very neglected.

  • Lost music and memories

    by Emanuhoe

    I can’t find old songs that I liked and want to listen to again! :( I have been using this app for a long time. I have gathered a lot of songs that I listen to over the years. I forget about songs and I like to go back into my liked playlist to listen to them again however sometimes I can’t find a song in my “thumbs up” auto playlist. When I look up the song it shows that I did give it a thumbs up but for some reason it doesn’t show up in my thumbs up playlist. This is very disappointing. I don’t know how many songs I used to like have disappeared from my thumbs up playlist this needs to be fixed!

  • All music gone?

    by CMBAngo23

    All of my music just disappeared. And it keeps saying “Subscribe to play offline.” I’ve had the service for almost 5 years with no problem, time to say goodbye..

  • Bunk

    by cramn4903

    This app is bunk. It's not user friendly and constantly crashes. I shuffle my music a lot and it plays the same 45 songs over and over even though I have over 2000 songs. I don't know why I still have it.

  • Horrible on iPhone

    by CaptainChaps

    This app runs well on Android but it's TERRIBLE on iOS. Constant crashes, stuff not working, songs not loading, etc. Please fix this dumpster fire. No excuse why it's this bad.

  • Can’t listen to podcasts

    by You brought bad reviews?

    I downloaded this to listen to podcasts but the app doesn’t have that functionality. Weak.

  • Worst app on the App Store

    by cj10132000

    Great service with all my favorite music. Only every time I open the app now it crashes and closes me out of it. And if you delete the app It gets rid of your entire library.

  • Duplicate tracks on albums

    by ficuscr

    After years of frustration I just cancelled my subscription. The great feature of being able to upload my library had the side effect of ruining my experience. Whenever I own songs on an album I’m listening to I get dupes, my own and the online tracks. I like to listen to whole albums. After years of this issue I’ve found no fix. Also contributing to my low rating is that the service fails to suggest new good music. I don’t expect much from a service like this. That is, my expectations are not unreasonable. Google should be doing better. Bye.

  • Don’t bother

    by Janxy81

    This is by far the most frustrating music streaming service I have used to date. I figured I’d give it a go only because I can’t use amazon prime music or iTunes with the Google Home. I’m ready to scrap the whole deal and just go back to my Amazon Echo.

  • Irritating

    by chandlerbeast19

    The app is continuously freezing up on playback of DOWNLOADED songs. It gets choppy and then freezes before the app crashes. Once again, these songs have been downloaded for offline use and yet the app can’t play it all the way through. Very frustrating I’d have to say. This is the kind of thing you’d expect from a third party YouTube downloading app back in 2010. I can’t believe that Google, one of the largest companies, can’t make a streaming service work on an iPhone 8 in 2019.

  • Horrible to iOS

    by dvhjy34bh

    App his app you absolutely can’t use it no it’s s ok so sorry to says playlists but yeah when I try to put a song on to a place list it is known says Radio.stupid Idiotic dumb radio

  • I can't use

    by Htet Seine

    why?

  • Very buggy

    by Enter Name Here....

    -Doesn’t play songs some time -Can’t easily tell which songs are downloaded and which ones aren’t -Very choppy scrolling (iPhone X running iOS 12)

  • Why not available

    by TheANONhuman

    I got my google home mini excited to play some music but sadly google play nor Spotify or any other music app is available in my country that is why I cannot listen to anything plz hurry up and bring it to bd

AppGrooves is your all-inclusive guide to the newest, hottest apps and games

Google Play Music

Google Play Music

4.0 4M+ Reviews
1B+