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Google Photos

Google Photos

Google LLC

A smarter gallery by Google, with free unlimited photo and video storage.

19M+ Reviews 1B+
  • Editor's Choice
  • Free
  • Feature Rich
  • 1M+ Reviews

Negative Reviews in Most Helpful

15.8% Negative Reviews

Out of 120 most helpful reviews

  • by Cassaundra williams

    I want you to stop accessing my photos!!! I do not want to see anything created of mind!!! I would like to know that no one can access my photos or see them but me or people I choose to see them!!! It is very uncomfortable for me each time this system shows me something they have done, or created because it is a reminder to me that someone other than me can see or access my private information or pictures!!! I only want backup Not you accessing/ viewing these thing, so I want that stopped!

  • by Andrei Blajievschii

    "Can't save recent changes. Review album before sharing" error after creating an album. What should i review if it's already open and i can see all the photos in that album ? And guess what, i go to all albums and the new one just disappears from the list. Is that google quality of the app? Another thing i noticed after opening photos from browser, it did create bunch of albums with no name.

  • by Bruce Fielding

    I want to resize photos to attach to emails. But there is no way that I can see to do it. You would think Google could make things clear and intuitive. I think the people who write these apps are so introspective they have no idea of how a user perceives the app. I don't want to change my photo with 21 effects to Sunday. All I want to do is resize it!!

  • by Michelle Moua

    I like the fact that I saves your photos and videos from your phone to give you more space in your phone but what I don't like and the reason why I only gave 2 star is because majority of the time when I try to go into the app it would automatically close no matter how many times I click on it, it would keep shutting down closing the app automatically for no reason. Please fix this problem!

  • by Peter C.

    Layout is awful and unavailable for customization. Multiple "smart albums" created for me that I cannot remove or re-arrange. Best part is, they sit at the top of the interface so I'm required to scroll down to get to my actual albums. How does a company this big fumble an app this simple? This app sucks 3000.

  • by bob smith

    i only use this for the cloud. i dont like apps organizing my photos for me, and giving me notifications about it. which i know is not a majority opinion. and im sure theres settings i can change, but i prefer a regular old gallery. but if you do like that sorta thing, this app is always doing something with your pics.

  • Can’t get rid of unneeded photos even though there’s a delete option, not organized, uses my storage

    by azsedcgyhnjo

    I admit it’s good for keeping photos backed up but I have another issue. There is a delete option for pictures and videos. I’m able to delete them, go into my trash, and delete forever but when I close the app and go back in, they’re all back. I’ve restarted my phone, made sure the app was updated, look up it up and couldn’t find anything. Pretty much everything I could do, I did. Point is, I’m in desperate need of storage and deleting thousands of really, unneeded photos is probably the best way to go. I don’t have many apps, just a lot of photos. My photos automatically back up so I don’t have a chance to go through them before they’re saved to my email. The app isn’t organized and nor are my photos. I go in to find photos that I may need and can’t find them. I’m sitting for hours before I find anything. I take lots of photos. I do a lot of photography and am one of those people who loves taking photos instead of living in the moment. I’m contemplating on just deleting the app and going on to use something else. Plus, it’s really buggy and slow. It’s constantly asking to “make space” and delete the pictures in my photo library. When I say no, it just keeps popping up every 5 to 10 minutes. Apple users, honestly just use photo stream. It’s a waste.

  • by Altaf Patel

    Earlier for a photo on device which is not backed up, we could see cloud icon with it. With new update, that feature is removed, so there is no way to know if a photo is backed up or not, and this is ridiculous omission of such useful feature from the app, and because of this I lost many of my precious photos deleting them without noticing they are not backed up, very frustrating, annoying. Don't know why Google changes fundamental things. I will never rely on this app, will instead use browser.

  • by Joao Faria

    I have a File Manager where I can acess my media . Enlighten me on the use of this thing, please. I have my pictures in folders and in a certain order which you change to date without asking. I have found photos I've deleted ages ago and are still in the app. Care to explain why? The sizes are randomly different. The photos are REPEATED and to download them it's hell. Sometimes I miss a picture only to find out that it had been kept in the app hidden from me. Useless. How to stop autouploading?

  • Features break over time + no support

    by RawwrBag

    I’ve used Google Photos since launch. It works fine at first but as the amount of metadata builds up, features start to break. First it was “sharing in progress; keep app open to finish” that would last for days at a time despite it appearing to complete immediately. Then one day it just stopped syncing edits, at all. Next it started failing to show new photos that had been downloaded locally and not yet uploaded. Around this time it also started uploading duplicates of things. At some point during all of this, assistant creations began failing to save. They would show up again every time I opened the app. Shortly after, it stopped showing new assistant suggestions and only the old “stuck” ones that I couldn’t clear or save. Somewhere along the way, it halved the number of photos it was tracking for backup from 3,000 to 1,500 without me deleting anything locally or freeing up space. Reinstalling the app fixes some but not all of these issues, and only for awhile. Buyer beware. You’ll get hooked by all the cool features and then it’ll start to fall over. Also, there is absolutely no support whatsoever, which is sad because I actually bought extra storage for the service. I’m a paying customer and there is literally no way to contact Google about any of my issues.

  • So many issues

    by EBee1999

    I'm very frustrated with this app because I downloaded it to help me with the storage issues on my phone, but it's giving me separate issues of its own! The app says "backup complete" at the top of the page, but many of my pictures still have the white arrows going in circular motion. When I access google photos on the desktop, those items do not show up. I spent hours looking it up in forums and trying to fix it based on all the recommendations in forums, but nothing is helping. Only when I manually select the items and click "back up" do the arrows disappear, and it is irrational for me to sit there for hours selecting the items one by one when the app is supposed to do this automatically! On top of that, the app does not back up my videos. I really wanted this app to be worth it and to work for me and I'm very disappointed that it's not. Now I have to seek another solution and waste even more time worrying about this. At this point I'm not even sure if I should trust this app or continue using it, and I would not recommend it to friends with the issues I've been having! Save your energy and don't get this app!! -To Google: if I am contacted and the issues are fixed then I will change the review ..

  • Google doesn’t seem to care about old bugs

    by icelusx

    Google tries to make everything automatic and easy.. until it doesn’t. Uploads get stuck, portrait photos seem to particularly struggle. I have photos on my phone right now that google photos refuses to upload. They were there I tried to share them and only half showed to everyone I shared with so I figure I’ll try to reshare. Nope. K I quit app and restart. Nope. K, I’ll sign out sign in and toggle sync. Nope. K, I’ll delete the pictures from the app. Google them forces you to delete them from your phone, but no problem I dig them out of my phones trash and I’ll just reupload and.. back up sync but there not there. K, I’ll repeat all of the above steps. Nope. K, I’ll duplicate the photos in Photos. Hey they there now I’ll just share them.. stuck uploading. K, I’ll just quit the app and.. photos are gone again. K, I’ll just manually add through Photos>select photos I want>square arrow up icon>Google Drive. Yes uploaded. Now to share.. stuck uploading. And photos are gone. There are forum posts a year old on this and google just can’t be bothered to fix it. K, I’ll just use apple’s iCloud.

  • Disappointed about several aspects

    by heavycrag

    Disappointed that the date for some photos, particularly old photos that I have scanned and subsequently updated the date using macOS photos, is not brought in as-is. It seems Google is relying on the EXIF dates rather than Apple’s metadata. Secondly, when I rotate a live photo, it will remove the motion. That’s ok, I thought; I will rotate in Apple Photos which preserves the motion. The problem is that the motion of said photo now appears incorrectly in Google Photos. Apparently when you rotate a Live Photo with Apple Photos, google only sees the image as rotated, not the video. This seems like a bug actually. The third aspect is that there is no way to scrub. I use the photo “bar” in Apple Photos to scrub quickly between different photos that are very similar. This allows me to detect which photo is the clearest, and to see other subtle differences. With Google Photos I can only swipe between photos. The animation that occurs when swiping causes me to lose context and I am unable to detect those subtle differences. Please add a scrub bar for fast scrolling with no animation like Apple Photos!

  • UPDATE: Extremely Disappointed & Frustrated with Google Photos

    by Bbs228826

    For the past 6+ months I cannot free up space by deleting my phones that are already backed up. I've tried over 100 times at this point and every time it says the delete was cancelled. Now I have no space on my phone. On top of that, I also haven't been able to share photos or open shared albums. I can an error every time. These are the reasons I use Google Photos. Now it's just taking up space. I've seen many other people having the same issues. This is ridiculous. Last year... I take so many pictures and have always struggled with storing them. To me, pictures are memories, so they're important. Google Photos has been a great help. Not only can I store my photos, but they are organized. I can also easily share albums. Google Photos also has really neat features it does on its own. My favorite are the animations. The only thing that would make it better is if the date could make stored with each picture. But at least they are grouped. Overall, Google Photos has been an awesome and helpful addition in storing my photos.

  • inconvenient

    by amelia829

    the main reason why i downloaded this app was to make sure that all of my photos are saved, exactly like my camera roll in case of an accident with my phone. the problem is, the app saves all the pictures i have deleted from my camera roll since i downloaded the app. it is very inconvenient, as id like to think that if i had to download these photos onto my phone again that there would not be any unnecessary photos that i would have to waste my time deleting again. it would really help if you made an option in settings to keep deleted photos or not. otherwise, this app works fine and does everything else it says it does. edit: i am now extremely frustrated. when i go into the main photos tab, it doesnt show the photos that i (had to manually) delete, but when i go into the assistant tab, those deleted photos are still in collages and movies! i have a big problem with photos not being deleted for good so this app is basically useless to me. i do NOT like seeing deleted photos when i thought i never had to see them again. this app is absolute garbage.

  • Garbage App

    by Head in the cloud

    Absolute trash. Great idea, executed like garbage. The number in the corner apparently refers to the photos not yet backed up, despite all those photos being shown in the app as if they have been backed up. Please make this more clear. If I scroll through google photos and see 100 of my videos, I assume those videos are backed up and I delete them from my phone, freeing up 7gb and losing every video I took last summer. User error for sure, but based on wretched, misleading information within this app. It's a great idea and I love it, but I hate it so much. Please make the numbers more clear or make the un-backed up photos greyed out or have a danger sign on them or something if they're still going to be displayed in the app without being backed up. As of now, Google Photos is a garbage app made by garbage people who I'm sure are brilliant and kind and well intentioned, but whose work unfortunately happens to be (almost amazing) garbage. Goodbye Summer of 2017, now I have to rely on my sloppy memories like most of the rest of all people in human history instead of infrequently reviewing my shaky, unfocused, nostalgic videos. Ugh.

  • Horrible app

    by 1Supertop

    Google may be amazing in some other areas but they definitely did a horrible job on Photos. I’m glad I didn’t buy any storage. It’s complicated to navigate, Lost a bunch of pictures and videos in the learning process, very frustrating app. Pics and videos take forever to upload to the cloud. it’s been three days and still uploading two videos one for 15 minutes and the other one for 11 minutes. You can’t move the albums to organize them in alphabetical order. If I want to delete a pic from ur phone You have to be very careful when deleting videos and photographs is a mess. Also installed the app on a second iPhone and tried to upload some other stuff from that other phone to the same account, well guess what, is the same google account and the pics and videos on one are not the same as the other. Also when I deleted some videos from one of the phones it also deleted from the other cloud and that’s how I lost a bunch of videos. Anyway. I invite you to research a bit more before using. Thank you google for erasing some of my treasured memories!

  • App no longer syncs w desktop browser version

    by Bill Brown

    I’m a 10 year long Google Photos Harr, dating back to old versions on Picasa, then the purgatory that was Google+ (eventually forced on all users), and most recently, Google Photos. This product had been improving incrementally, which is a good thing, as I have 90,000 photos (many even edited, LOL), and over 1,700 curated albums spanning 35 years of family content. I’ve been happy with the app until recently. There is a clear demarcation between the desktop and mobile app syncing. I have created now two dozen albums on desktop that simply never display on the mobile app. Photos I’ve already sorted and put into folders, and then ARCHIVED, in the desktop browser still show up unfiltered and UNARCHIVED in the mobile app. In other folders, I can see names of albums and number of photos added to them (whether “6”, “47”, or more than “100”, etc), and I open the folder and nothing displays except a hanging “loading” app, even when I have immaculate reception and am on sparkling WiFi. It’s such a degraded experience, it’s become a joke to me — time I’ve spent setting up the albums feels utterly wasted. There is no easy way to report these bugs to the Google Photos team. It doesn’t respond or in anyway acknowledge receipt of the issues. There is little evidence other users are having the same issues, but it must be occurring too. Very disappointing. Feels like any other Google product, on the cusp of no longer being supported…

  • Ate 4 gigs of data backing up a 2 minute video

    by Cassafrasstic

    I'd love it if this app wasn't trying to be good at everything and just focus on being a good media storage source. While I love that I can store 3 years of photos and videos easily on my phone, this app is a serious data hog. Before using this app, make sure you have checked all settings regarding the apps data usage. Make sure you have turned off Its ability to use background data and check the "only backup videos on wifi" box. I was trying to clean up my phone quickly before an event Saturday and thought I would switch the "wifi only" mode off for a few minutes to get some of my videos backed up faster. (Because it literally takes this app DAYS to do it over wifi). In less than 5 minutes I got a text from Verizon saying I was almost out of data. The app hadn't backed up more than two minutes worth of video, but ate 4 gigs of data doing it. In less than 5 minutes. Now I am looking for other options to backup my media and delete this app all together.

Negative Reviews in Most Recent

  • A cluster🤬

    by mbumb

    It refuses to let me delete pics from the app only and NOT from my device! And there's no way to ONLY view pics it has backed up and NOT everything on my device!

  • Cast button missing

    by sach19sh

    Cast button missing after update

  • 找不到智能助理里的取消自动上传照片的设置

    by Windgirl2017


  • New update messed up the app

    by Josh_Morales01

    Ever since the new update, I can’t cast anything from my iPhone. This is really frustrating. Will bring review back up to 5 stars once that’s resolved.

  • Safely backed up?!

    by Dhhhjhkhxfzsay

    I backed up every picture I had on my phone. But when I go and look at them. They are all white?! I’m so upset with this app. I want my photos back

  • Doesn’t sync anymore

    by Joncamfield

    There is no way to extract your photos except one by one or all at once now that photos no longer syncs with drive or has a similar function. Useless to sync and manage photos.

  • Uhhhhh

    by qwertipwetgdaasghddfhhj

    They need to make it easier to change the account with an iPod because I still can’t get in this app because of this I don’t recommend for iPods

  • No security for ios

    by TDC0430

    No feature to lock app or FaceId

  • Not easy

    by LDV44

    I’m sorry but Google photos does not say everything, it is very confusing for me in fact! I go for my pictures and it seems like they are not in any of the categories or albums or whatever… The pictures I came looking for today just aren’t there. Thumbs down!

  • Crashing on my iPhone

    by Mina1USA

    I have been using Google Photos for a long time but in these days it started crashing especially when watching or editing videos. So far I cannot find a solution.

  • A royal pain in the rear

    by Limeyblack

    Wants to steal all my photos and post them on Google. I use it only because my daughter persists in sharing baby photos on it, but it’s so slow that it’s painful to look at them. If my grandson wasn’t so cute I would delete it.

  • Horrible

    by jnettearre

    Terrible app. It deleted my pictures on my iPhone and are no where to be found. Not on this app nor or my iPhone photos. Do not recommend. If i can give this app 0 stars i really would. NO ONE DOWNLOAD THIS APP!! SERIOUSLY

  • Cast Option

    by eman0907

    Since the most recent update there is now no Cast option. This makes this app much less useful.

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Google Photos

Google Photos

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