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GoodSAM Responder

GoodSAM Responder

GoodSAM LTD

GoodSAM connects those with specific skill sets to those in need.

2.4 Ratings 1K+ Reviews 100K+ Downloads

About GoodSAM Responder

GoodSAM connects those with specific skill sets to those in need.
see more about GoodSAM Responder

Ratings & Reviews

2.4
1.3K+ Ratings
  1. 5
    12+%
  2. 4
    12+%
  3. 3
    16+%
  4. 2
    24+%
  5. 1
    36+%
Write a Review
  • Jan 13, 2021

    By Peter Holloway
    The distance slider doesnt work properly. If I slide it to 25km, I go to another section of the app then come back to the distance and it has reset to a random distance. If I change it again, do something else and come back, the distance has reset to another random number. Quite infuriating and means it is not possible to set yourself as available in the correct radius. Samsung S8.
    more
  • Jan 13, 2021

    By Keith Fairley
    Version 12.8 on Android 10: looks like notifications may have been fixed, although now when I receive a task I get a "double ding" where my notification sound plays twice, almost over the top of itself. Still, this is better than silence. Some tasks still do not say what type of help is required until the "accept" button is clicked. UPDATE: forgot I had the "bypass silent" option on, was the only way I could receive alerts in prev. version. Yes, if off, I get one "ding" now as expected - thnx!
    more
  • Jan 4, 2021

    By Sue Bennett
    I have just installed the app, having been accepted as a Royal Volunteer Service volunteer. When I tried to simulate an alert just now, it could not locate me on the world map, even though I had turned on 'show me on the map'. There seems to be no other way of telling the app where I am. Please advise what I should do. Thanks,
    more
  • Jan 13, 2021

    By Nicola Philpot
    Edit: Thank you for clarifying and the quick response, that is working now! The app is not sending me notifications, I have been sent tasks but are missing them (even though I have been using my phone at the time the message is sent) because the app isn't sending my phone notifications. I have tried uninstalling and reinstalling a few times now and have checked notification and location permissions are allowed...
    more
  • Jan 11, 2021

    By Koran McAuliffe
    Update: issue now fixed with a distance slider on the 'me' tab, the app now works fine. ----- I am being inundated with requests that are far outside of the area I can reasonably travel. In the last 10 minutes I have had 31 requests to help, but all 5km-10km away. I have double checked that the app knows my location via the emailed link. I can't spend all day rejecting 3 requests a minute until I find one that is in a reasonable cycle/foot radius of my location.
    more
  • Jan 19, 2021

    By Adrian Hill
    I have registered as a volunteer and downloaded the app and it closes as soon as I open it. I have uninstalled and reinstalled over 10 times and my phone is running Android 10 so should be compatible. Sorry I have just checked I am running Android 9, the app crashes within seconds of opening, I get a message on screen saying that the app has stopped running.
    more
  • Jan 12, 2021

    By Jane Graham
    I didn't find it very easy to install the app. It wouldn't work on my Android Tablet, so I did it on my phone but then it asked me to "simulate an alert" on my laptop as there would be no sound on my phone while the app was switched on. Then I disovered that I couldn't login on my laptop with my email and password because it seems I already have an account which I must have created when I registered as a volunteer early last year and which I had forgotten about, as I was never asked to volunteer. I am confused now about what to do and have spent nearly an hour trying to sort this out. I just want to help.
    more
  • Jan 8, 2021

    By Gordon Guttridge
    Update: Thanks for your quick response. Although your suggestions didn't resolve the problem, they did nudge me to check elsewhere on the app. When it became possible to choose a notification other than Siren before xmas, I chose Default and that's where the problem is. I just did Push Notifications having selected Siren, then Pager, I got full notifications from both. I hope this helps you and others who have had simular problems. This is a question rather than a review. Why since the app was upgraded on the 2nd Jan 21 does my phone no longer get notifications? I do get the requests, but won't know unless I open the app and check messages/coms. The app notification screen has notifcations as On. Allow Dot Notifications is On. Under Categories The message is This app has not posted any notifications. A Push Notification Test did get received in Messages, but sadly no alerts. My phone is a Moto G5S using Oreio 8.0. There will be no more upgrades from Motorola.
    more
  • Jan 1, 2021

    By Kate Holden
    Absolute rubbish! Can't even register it keeps saying an email has been sent when I didn't even put my email address in anywhere and there is nothing in my emails including my spam, so I deleted the app and re installed it, tried again with an email address this time and it says you already have an account and to go to email to accept. But there is NO EMAIL! So frustrating!
    more
  • Jan 6, 2021

    By F HD0123
    Basic, but worked fine before. However, since Christmas time, push notifications are no longer working. The suggested solution to send a test notification or to check the FAQ is not helpful, as this does not fix the push notification issue (which is enabled as per instructions). You need to go into the app to see what the message is. If you miss the beep or are on silent, you would not know this unless you check the app every 10 mins. Developers need to resolve the notification issue with version 12.6 as this makes the app pretty much pointless.
    more

No reviews available

  • Jan 13, 2021

    By Nicola Philpot
    Edit: Thank you for clarifying and the quick response, that is working now! The app is not sending me notifications, I have been sent tasks but are missing them (even though I have been using my phone at the time the message is sent) because the app isn't sending my phone notifications. I have tried uninstalling and reinstalling a few times now and have checked notification and location permissions are allowed...
    more
  • Jan 13, 2021

    By Keith Fairley
    Version 12.8 on Android 10: looks like notifications may have been fixed, although now when I receive a task I get a "double ding" where my notification sound plays twice, almost over the top of itself. Still, this is better than silence. Some tasks still do not say what type of help is required until the "accept" button is clicked. UPDATE: forgot I had the "bypass silent" option on, was the only way I could receive alerts in prev. version. Yes, if off, I get one "ding" now as expected - thnx!
    more
  • Jan 11, 2021

    By Koran McAuliffe
    Update: issue now fixed with a distance slider on the 'me' tab, the app now works fine. ----- I am being inundated with requests that are far outside of the area I can reasonably travel. In the last 10 minutes I have had 31 requests to help, but all 5km-10km away. I have double checked that the app knows my location via the emailed link. I can't spend all day rejecting 3 requests a minute until I find one that is in a reasonable cycle/foot radius of my location.
    more
  • Dec 27, 2020

    By Ewan Hardman
    As others have reported since last week I have not been receiving the sound alerts and the app is now version 12.5 - I can choose the sound on the"me" page but even the simulated alert doesn't produce a sound. I have missed several alerts including a patient transport. I now have tested the push notification and this worked, so will wait to see what happens when I get a real alert. Thanks for the quick response.
    more
  • Jan 13, 2021

    By Peter Holloway
    The distance slider doesnt work properly. If I slide it to 25km, I go to another section of the app then come back to the distance and it has reset to a random distance. If I change it again, do something else and come back, the distance has reset to another random number. Quite infuriating and means it is not possible to set yourself as available in the correct radius. Samsung S8.
    more
  • Jan 4, 2021

    By Sue Bennett
    I have just installed the app, having been accepted as a Royal Volunteer Service volunteer. When I tried to simulate an alert just now, it could not locate me on the world map, even though I had turned on 'show me on the map'. There seems to be no other way of telling the app where I am. Please advise what I should do. Thanks,
    more
  • Jan 7, 2021

    By Ged Taylor
    Since December when I was allowed to change alert tone. Or had a choice to change if I so wished. I do not get visit alert icon on screen ???? I have checked my phone settings and haven't disabled anything. I still get alert icons for all other messages and emails ??????
    more
  • Jan 12, 2021

    By Jane Graham
    I didn't find it very easy to install the app. It wouldn't work on my Android Tablet, so I did it on my phone but then it asked me to "simulate an alert" on my laptop as there would be no sound on my phone while the app was switched on. Then I disovered that I couldn't login on my laptop with my email and password because it seems I already have an account which I must have created when I registered as a volunteer early last year and which I had forgotten about, as I was never asked to volunteer. I am confused now about what to do and have spent nearly an hour trying to sort this out. I just want to help.
    more
  • Jan 8, 2021

    By Gordon Guttridge
    Update: Thanks for your quick response. Although your suggestions didn't resolve the problem, they did nudge me to check elsewhere on the app. When it became possible to choose a notification other than Siren before xmas, I chose Default and that's where the problem is. I just did Push Notifications having selected Siren, then Pager, I got full notifications from both. I hope this helps you and others who have had simular problems. This is a question rather than a review. Why since the app was upgraded on the 2nd Jan 21 does my phone no longer get notifications? I do get the requests, but won't know unless I open the app and check messages/coms. The app notification screen has notifcations as On. Allow Dot Notifications is On. Under Categories The message is This app has not posted any notifications. A Push Notification Test did get received in Messages, but sadly no alerts. My phone is a Moto G5S using Oreio 8.0. There will be no more upgrades from Motorola.
    more
  • Jan 5, 2021

    By Paul Mansfield
    I think this app is poorly designed and poorly tested. I ended up turning it off. Shame because it's a good idea. There's overly loud alerts, and when you do get a notification there's no detail to decide whether to accept a task. Sometimes you get messages from the managers which can't be accessed.
    more
  • Jan 7, 2021

    By Sian Jones
    I used to get push notifications but don't anymore, I click on the app and there is a task waiting for me! I have checked all of my settings and they are fine, its just suddenly stopped working and I only see tasks when I open the app. I have tried sending a test notification but it didn't work and I have gone through all settings but can't see why it doesn't work.
    more
  • Jan 11, 2021

    By Joe Mehers
    I have changed my phone and number. Went on to the suggested site to change the details and verified. I now have no location map nor able to simulate an alarm. I assume its not working. Tried to phone the help line for 4 hours, no answer. Usually take 5-10 calls a day but non received since. Please make it simpler.
    more
  • Jan 19, 2021

    By Adrian Hill
    I have registered as a volunteer and downloaded the app and it closes as soon as I open it. I have uninstalled and reinstalled over 10 times and my phone is running Android 10 so should be compatible. Sorry I have just checked I am running Android 9, the app crashes within seconds of opening, I get a message on screen saying that the app has stopped running.
    more
  • Jan 1, 2021

    By Kate Holden
    Absolute rubbish! Can't even register it keeps saying an email has been sent when I didn't even put my email address in anywhere and there is nothing in my emails including my spam, so I deleted the app and re installed it, tried again with an email address this time and it says you already have an account and to go to email to accept. But there is NO EMAIL! So frustrating!
    more
  • Jan 6, 2021

    By F HD0123
    Basic, but worked fine before. However, since Christmas time, push notifications are no longer working. The suggested solution to send a test notification or to check the FAQ is not helpful, as this does not fix the push notification issue (which is enabled as per instructions). You need to go into the app to see what the message is. If you miss the beep or are on silent, you would not know this unless you check the app every 10 mins. Developers need to resolve the notification issue with version 12.6 as this makes the app pretty much pointless.
    more
  • Jan 3, 2021

    By Richard White
    Lack of clear instructions for new users. Lack of clarity as to what to do when alerted. No facility to indicate failure to contact helpee. Ear splitting siren alert. Responder photo spuriously rotated by 90 degrees. Poor graphics on responder der map - much too large. Code of conduct is incorrect for repurposed usage of the app and assumes physical attendance - also requires acknowledgement to a statement I cannot comply with to use app.
    more
  • Jan 7, 2021

    By susan watkins
    Confused. I received identity verification and downloaded app without any problems. However when I tried to login they asked me to verify email address which I did. Then I was informed that I had to wait (again) for identity verification! I really want to volunteer but am finding the website a tad awkward to follow, please help
    more

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