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Getaround - Instant Car Rental

Getaround - Instant Car Rental

Getaround

Instantly rent a car nearby. FREE to join & no annual fees.

4.4 Ratings 31K+ Reviews 500K+ Downloads

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Ratings & Reviews

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  • img Expert
    1. “Talk about getting the bang for your buck!” -Huffington Post
    2. No waiting. No paperwork. No hassle. Rent a car whenever, wherever, with hourly rentals as low as $5
    3. Rent a car for half a day or a full week - it doesn’t matter! Need it last-minute? That’s okay too

    Reviewed by Laura S on December 17, 2017

  • Oct 5, 2021

    By Melanie Borda
    Tried once so far and not too bad an experience - will keep in my back pocket. Lots of photo taking necessary for insurance reasons, and overall kind of on the pricey side, but much better deal than a single $20 Uber/Lyft ride. Just wish they would add a filter for cars that are 'Dog Friendly' since they're harder to get a hold of.
  • Honest review Jan 8, 2020

    By Mass boy
    I’ve used Getaround a few times now. I like that the app lets you unlock the car. No need to meet up with the owner. I’ve only met the owner once because the keys weren’t in the pocket pouch in the car. Every-time I fully inspect the car and document everything in the app. My experiences wasn’t bad. I have no horror stories. There is three things I dislike about it though. First off renters shouldn’t be charged for towing after 24 hours of drop off. Also there should be a gas card available. Filling up the tank shouldn’t come out of the customers pocket. Plus the distance that the car is at should be calculated by walking distance, not driving. That’s why I rent around day time. I would recommend for quick trips and to run errands. There is a mileage limit. 0.50 cents after that and they charge for tolls. Plus they charge for extension as well. Always park the car where you found it and drive safe and don’t park on the street cleaning side just read the road signs.
  • Nifty Service, so-so App experience Sep 22, 2019

    By jb renter
    Been a regular user of this service and am a big fan. There are a lot of vehicle options in Chicago area. The ability to access a car at any hour of the day/night is fantastic; much more useful than the traditional car rental service. Not thrilled with the rental-end-of-trip experience as the App process is very inconsistent. The experience is pretty good when ending your trip early. You get to record your fuel level (handy because recently most of my rentals have not had a full tank at the beginning). When ending your trip at the end of your rental, the App navigation is crap. It doesn’t present the same end-of-trip options. Lastly, the App should let me rate my trip when I end my trip. But, no, it asks me to rate my last trip the next time I use the app—sometimes weeks or months later. Make the trip end process consistent every time. Let the renter rate the car at that moment. And provide the renter the option to get credit if they actually fill up the car even though the car was not full at the beginning of the trip; this last feature would allow the rental community to improve the experience for everybody, other renters and even the car owners.
  • Oct 1, 2021

    By Omar Nova
    I was in a pinch and really needed a car asap. Saw the ad, downloaded the app. ID verification was very quick and instructions where clear. It helped me out a lot. I will recommend and definitely will use again!
  • Oct 7, 2021

    By Adam hendrix
    Tried to extend my trip so that I can have enough time to leave in the correct spot full of gas and they shut the car off so I couldn't do anything and charged me $10 a gallon for the gas fee and a $50 for being in the wrong spot fee I was hoping they would be better but terrible. Update: returned a portion of my money
  • Oct 5, 2021

    By Maria Rivera
    Great App and experience overall. Car maintenance could use some work. I would definitely recommend
  • Sep 26, 2021

    By Christina Vadell
    It's convenient and most of the cars are in good condition really reasonably priced.. I have recommended it to friends.
  • Oct 14, 2021

    By Catherine Diaz
    It was a easy pickup and easy drop off it's easy to extend the car definitely the best rental I've used.
  • I'm very impressed with this App! Apr 27, 2019

    By MottK
    I just recently got a car from GetAround Miami and my experience was bittersweet - the first vehicle that I reserved was a Grand Cherokee Jeep - but it was not located where I was told to pick it up! I had about 15 small boxes to load into the vehicle - but it was nowhere to be found! I was then connected to an F-150 but it was located 35 miles away from my Downtown Miami location. Due to this mix-up - I was upgraded to a BMW X1 that was located near and it worked out just fine. The problem is this - while I traveled to the X1 - just 10 minutes away from my location - random and homeless street people rummaged through my unattended boxes and belongings and stole much of my stuff! My experience with the rider support team was beyond excellent. They are attentive and do everything to set things right. The other MAJOR problem was that my first car of choice was a vehicle priced at $42 - the vehicle that I ultimately drove was $81 dollars. I'm hoping that GetAround will credit and adjust by costs and refund over $350 - by overcharging me for the use of a vehicle that I did NOT want - the price was double my budget! Overall- my experience was great with the exception of being charged 2x more than what I wanted to pay. The BMW X1 was just amazing. The host - Jonathan was also great! I'm assuming that my overpayments will be credited back to me ASAP. THE app works great and the vehicle is a pleasure to drive. Mott Kornicki
  • Oct 5, 2021

    By Melanie Borda
    Tried once so far and not too bad an experience - will keep in my back pocket. Lots of photo taking necessary for insurance reasons, and overall kind of on the pricey side, but much better deal than a single $20 Uber/Lyft ride. Just wish they would add a filter for cars that are 'Dog Friendly' since they're harder to get a hold of.
  • Honest review Jan 8, 2020

    By Mass boy
    I’ve used Getaround a few times now. I like that the app lets you unlock the car. No need to meet up with the owner. I’ve only met the owner once because the keys weren’t in the pocket pouch in the car. Every-time I fully inspect the car and document everything in the app. My experiences wasn’t bad. I have no horror stories. There is three things I dislike about it though. First off renters shouldn’t be charged for towing after 24 hours of drop off. Also there should be a gas card available. Filling up the tank shouldn’t come out of the customers pocket. Plus the distance that the car is at should be calculated by walking distance, not driving. That’s why I rent around day time. I would recommend for quick trips and to run errands. There is a mileage limit. 0.50 cents after that and they charge for tolls. Plus they charge for extension as well. Always park the car where you found it and drive safe and don’t park on the street cleaning side just read the road signs.
  • Nifty Service, so-so App experience Sep 22, 2019

    By jb renter
    Been a regular user of this service and am a big fan. There are a lot of vehicle options in Chicago area. The ability to access a car at any hour of the day/night is fantastic; much more useful than the traditional car rental service. Not thrilled with the rental-end-of-trip experience as the App process is very inconsistent. The experience is pretty good when ending your trip early. You get to record your fuel level (handy because recently most of my rentals have not had a full tank at the beginning). When ending your trip at the end of your rental, the App navigation is crap. It doesn’t present the same end-of-trip options. Lastly, the App should let me rate my trip when I end my trip. But, no, it asks me to rate my last trip the next time I use the app—sometimes weeks or months later. Make the trip end process consistent every time. Let the renter rate the car at that moment. And provide the renter the option to get credit if they actually fill up the car even though the car was not full at the beginning of the trip; this last feature would allow the rental community to improve the experience for everybody, other renters and even the car owners.
  • Oct 1, 2021

    By Omar Nova
    I was in a pinch and really needed a car asap. Saw the ad, downloaded the app. ID verification was very quick and instructions where clear. It helped me out a lot. I will recommend and definitely will use again!
  • Oct 7, 2021

    By Adam hendrix
    Tried to extend my trip so that I can have enough time to leave in the correct spot full of gas and they shut the car off so I couldn't do anything and charged me $10 a gallon for the gas fee and a $50 for being in the wrong spot fee I was hoping they would be better but terrible. Update: returned a portion of my money
  • Oct 5, 2021

    By Maria Rivera
    Great App and experience overall. Car maintenance could use some work. I would definitely recommend
  • Sep 26, 2021

    By Christina Vadell
    It's convenient and most of the cars are in good condition really reasonably priced.. I have recommended it to friends.
  • Oct 14, 2021

    By Catherine Diaz
    It was a easy pickup and easy drop off it's easy to extend the car definitely the best rental I've used.
  • I'm very impressed with this App! Apr 27, 2019

    By MottK
    I just recently got a car from GetAround Miami and my experience was bittersweet - the first vehicle that I reserved was a Grand Cherokee Jeep - but it was not located where I was told to pick it up! I had about 15 small boxes to load into the vehicle - but it was nowhere to be found! I was then connected to an F-150 but it was located 35 miles away from my Downtown Miami location. Due to this mix-up - I was upgraded to a BMW X1 that was located near and it worked out just fine. The problem is this - while I traveled to the X1 - just 10 minutes away from my location - random and homeless street people rummaged through my unattended boxes and belongings and stole much of my stuff! My experience with the rider support team was beyond excellent. They are attentive and do everything to set things right. The other MAJOR problem was that my first car of choice was a vehicle priced at $42 - the vehicle that I ultimately drove was $81 dollars. I'm hoping that GetAround will credit and adjust by costs and refund over $350 - by overcharging me for the use of a vehicle that I did NOT want - the price was double my budget! Overall- my experience was great with the exception of being charged 2x more than what I wanted to pay. The BMW X1 was just amazing. The host - Jonathan was also great! I'm assuming that my overpayments will be credited back to me ASAP. THE app works great and the vehicle is a pleasure to drive. Mott Kornicki
  • Aug 1, 2021

    By Marif
    Really good app with a massive potential As an app developer myself. Just wanted to point out a few things -The Google login does not work. You guys might want to make this a high priority ticket for your backend developers - The payment process is really taking a long time. And more importantly, not letting the user know that it has failed. - along with the license number you guys might want to ask the picture too in order to make it more secure Over all. Great idea! A few fixes is all
  • Oct 5, 2021

    By Brittany Giroux Lane
    App is buggy to the point where sometimes I am unable to close a trip, and the company charges 500 dollars for a late fee despite me contacting them. Over and over again there have been issues with this app - not showing license plate number, not accepting photos, not showing the end trip button. It's garbage.
  • DO NOT USE THIS SERVICE Sep 5, 2021

    By ButtMunchMcGee
    I rented a car and took it about 100 miles to another town for a day trip. I refueled in said town and just as I put my foot on the brake the brake line pops. I call Getaround support (which you can only call them if you have an active reservation) and explain that my brakes no longer worked and she told me it must’ve been me needing brake fluid and that she had to call the owner so I can replace it. This was my 2nd customer service rep. After I inspected further I found brake fluid leaking and knew I had no brakes. Called my 3rd rep to try and repost that I cannot drive the car and she did not listen and said that I have to wait for confirmation to buy brake fluid to refill the car (customer service rep 3). So 4 hours later and 4 reps later I finally get told that they will call a tow truck and that I could go home and that everything will be handled. I waited 4.5 hours in total for help, got useless help from 6 different customer service reps, and they ended up towing the car 5 MINUTES DOWN THE ROAD from where it was broken down so I could’ve taken it there when the issues first started but no they didn’t wanna lose money. Oh yes and now that I’m trying to get a refund since this all happened on the first day of renting the car, it’s only through email you cannot call them if you don’t have a reservation. After I get my money back I will never us this service again and I’ll never recommend them to anyone
  • Oct 9, 2021

    By David Spies
    Disastrous UI Riddled with bugs Can't find obvious things like License Plate, only allowed to rent at the start of the next 15 minute interval. Pricing makes no sense and actually goes _down_ sometimes if you rent for longer. Asks you to take pictures, but then if you need to look at car description (eg. to get lockbox code) you have to take them over again. If there were alternatives to Getaround I would use them instead
  • Terrible customer service and an a predatory Terms of Services. Aug 27, 2021

    By Ghvbh
    I would not recommend this app to anyone. Getaround is a practice with very poor customer service—there are no addresses to refer to and no phone numbers, so the only way to contact them is through email. Getaround and a car owner associated with them is currently withholding my wallet with important information inside from me. I dropped it in one of the vehicles my sister borrowed and, despite our efforts, the company insisted that we pay $866 to rent the car again, a raised price due to alleged damages that I have nothing to do with. This is included in their Terms of Services, yet I never agreed to any of that. I did not rent the vehicle nor have I used the app, yet the company continues to insist on an absurd payment for my property back. After conversing through emails, Getaround has decided that my sister, the renter, is no longer allowed to access the Getaround platform as a result of a “routine audit”. This happens during the support ticket for the retrieval of my wallet back. Meaning, if she did decide to attempt to rent the vehicle again for $866, this would no longer be an option, as she is prohibited from using the platform. I have tried contacting the company myself, but once they realized I was not the customer, they stopped emailing me. I am missing several items crucial to my identification yet this company does not care when they do not get their money.
  • Oct 8, 2021

    By Dmitri Mikhnev
    My friends and I rented a minivan for 6 friends for the weekend in Boston. There technically was a car, the thing is it just would not start. There were no other minivans available in the area for us to get a different van. We got a refund but no good option for traveling. 1 star because there technically was a car that we could seek refuge in while we were figuring out that we would have no car for the weekend
  • Oct 9, 2021

    By Shona Renise
    Most unprofessional customer service, it seems no one knows how to do their job professionally and I would say this. The car pick up and return is Convenient however if you ever run into any issues with the vehicle it seems from my experience the customer service representative isnt very helpful at all despite the severity of the complaint
  • Frustrating! Jan 2, 2020

    By kaylesp1019
    I’ve booked through other rental apps before, and it usually shows how many miles that comes with the car prior to charging you extra per mile. I looked at the details of the owners profile about the car and it never mentioned how many miles come with the car. I assumed it was unlimited mileage since nothing was listed about it, only to find out that once I booked is when it showed I only had 800 miles for 4 days of having the car. Worst part I can’t even contact the owner of the car regarding this issue, nor was there a number to call the actual company because it was no longer managed. I wanted to cancel the rental and rebook somewhere else, but I had a question regarding the security deposit given plus the refund of what I paid. I emailed customer service and obviously it’s going to take awhile to get back to me, and now that I’m looking at the cancellation they are only going to refund half the money I paid because although I wanted to cancel within the hour, I needed to speak to customer service because even if I got the refund I obviously would not get it back into my account to book another trip. It’s frustrating when you can’t contact them to actually speak with a representative of the company.
  • This company has gone downhill Mar 6, 2020

    By tme217
    I drive for Uber. I started getting cars from Getaround since October of 2019. I’m in the DC/MD/VA area. It started out great. Great customer service, decent cars, not a very good process of finding the car at the site. However, the last two months have been a nightmare. Multiple times I’ve went to pick up a car and it’s filthy, not working and/or has been broken into and glass everywhere inside the car. The problem with that is they know the condition of the cars and still have them available for rent. I would literally have to switch cars about 3 times until I found a decent car. And it takes a while to actually find a car because you have to walk around a car lot of hundreds of cars and search for the license plate number. That’s only if they even have any available cars. The customer service has gone down as well. I was once told by an agent “what do you want me to do about it” lol. When you’re spending $268 per week on renting a car, you shouldn’t have to go through this. And if you rent it daily it’s $76 per day. And this was an increase. I will not be returning to Getaround until they fix these issues. It isn’t worth the headache. Pics will be posted on google and yelp.
  • Don’t rent from them Apr 5, 2020

    By dayswillgetbetter
    I have spent more than a couple thousand on rentals with them in less than 2 months then last week when I was trying to to rent for another week which would make it my 3rd week they told me they stopped doing the weekly rentals to stop the spread of the corona virus which was bs it was just to charge people by the hour so they can make more they don’t care about the virus if they did they would just stop renting period so then they told me I could only rent it for 3 more days i only got it for one $76 so I could just take it back but then somethings came up and I need it for 2 more $140 paid it then they let me do it for a another day and another one and I did that because when I asked them when I would get my security deposit they said about a week which is to long since I have no income at the moment got laid off temporarily and government assistance is taking so long to come and then yesterday I had my daughters with me no one to watch them and I can’t take them out with virus rapidly spreading and no one to watch them and to come back on the bus with them from downtown LA to Inglewood so like I said they don’t care about there customers if you want to see for yourself go ahead i only did because I was tired of getting denied because of my bad credit
  • Sep 7, 2021

    By Seokjoo Kwon
    Watch out this app. It charged more money on me than I think. 1. I didn't go through with EZ Pay area, because it says it will charge you a 2.5 dollars per every toll if you use EZ Pay. But they just charged me! a lot of money. 2. Also, I returned my car and put the key on the sun visor organizer as it was at first. Also, the mail from the Getaround says next reminder for not violating returning policy is to put my key on the sun visor ! This is exactly what I did!!! Are you kidding me? They say I have to pay 50 dollars to the host. If you guys don't handle this problem seriously, I will not stand idly by.

No reviews available

  • img Expert
    1. “Talk about getting the bang for your buck!” -Huffington Post
    2. No waiting. No paperwork. No hassle. Rent a car whenever, wherever, with hourly rentals as low as $5
    3. Rent a car for half a day or a full week - it doesn’t matter! Need it last-minute? That’s okay too

    Reviewed by Laura S on December 17, 2017

  • Honest review Jan 8, 2020

    By Mass boy
    I’ve used Getaround a few times now. I like that the app lets you unlock the car. No need to meet up with the owner. I’ve only met the owner once because the keys weren’t in the pocket pouch in the car. Every-time I fully inspect the car and document everything in the app. My experiences wasn’t bad. I have no horror stories. There is three things I dislike about it though. First off renters shouldn’t be charged for towing after 24 hours of drop off. Also there should be a gas card available. Filling up the tank shouldn’t come out of the customers pocket. Plus the distance that the car is at should be calculated by walking distance, not driving. That’s why I rent around day time. I would recommend for quick trips and to run errands. There is a mileage limit. 0.50 cents after that and they charge for tolls. Plus they charge for extension as well. Always park the car where you found it and drive safe and don’t park on the street cleaning side just read the road signs.
  • Oct 1, 2021

    By Omar Nova
    I was in a pinch and really needed a car asap. Saw the ad, downloaded the app. ID verification was very quick and instructions where clear. It helped me out a lot. I will recommend and definitely will use again!
  • Sep 26, 2021

    By Christina Vadell
    It's convenient and most of the cars are in good condition really reasonably priced.. I have recommended it to friends.
  • Oct 14, 2021

    By Catherine Diaz
    It was a easy pickup and easy drop off it's easy to extend the car definitely the best rental I've used.
  • I'm very impressed with this App! Apr 27, 2019

    By MottK
    I just recently got a car from GetAround Miami and my experience was bittersweet - the first vehicle that I reserved was a Grand Cherokee Jeep - but it was not located where I was told to pick it up! I had about 15 small boxes to load into the vehicle - but it was nowhere to be found! I was then connected to an F-150 but it was located 35 miles away from my Downtown Miami location. Due to this mix-up - I was upgraded to a BMW X1 that was located near and it worked out just fine. The problem is this - while I traveled to the X1 - just 10 minutes away from my location - random and homeless street people rummaged through my unattended boxes and belongings and stole much of my stuff! My experience with the rider support team was beyond excellent. They are attentive and do everything to set things right. The other MAJOR problem was that my first car of choice was a vehicle priced at $42 - the vehicle that I ultimately drove was $81 dollars. I'm hoping that GetAround will credit and adjust by costs and refund over $350 - by overcharging me for the use of a vehicle that I did NOT want - the price was double my budget! Overall- my experience was great with the exception of being charged 2x more than what I wanted to pay. The BMW X1 was just amazing. The host - Jonathan was also great! I'm assuming that my overpayments will be credited back to me ASAP. THE app works great and the vehicle is a pleasure to drive. Mott Kornicki
  • Sep 5, 2021

    By B Co
    Great ride. Nice service. Interesting set up. Great information and functional app I came back just to add that the general location could be better...like if the location in in the borough or not. I know u won't get the exact location but that helps. Still loving the service.
  • Worse Service!! Do not use!! Oct 9, 2019

    By Tvon5432
    I’m an Uber/Lyft driver who had no choice but to rent a vehicle while my personal vehicle is out of service. I rented thru the Lyft Hertz program and was getting straight up robbed of my money and Lyft earnings. So I got approved to rent through the Uber program and figured I would return the Hertz rental and rent a GetAround vehicle. Assuming since Uber has a rigorous approval system that you have to wait 2 weeks for, once given the green light, thought I would be all set to pick up a car rental like with Hertz. Well I was wrong. I am not on a full 7 days stuck with no vehicle because of GetArounds absolutely HORRIBLE customer service, lack of knowledge, no communication or way to reach “other” departments, and never getting replies back from the emails. This company is the most UNPROFESSIONAL I’ve dealt with. And now I’ve lost hours of my time, a whole weeks pay because of them and most importantly my patience & sanity! Ugh.
  • Y far the best service I’ve received on all rideshare rental options Jul 17, 2019

    By MyNameIsFree
    This is GENUIS! I’ve had a few issues with car cleanliness or a car not starting but any and all the agents have been extremely professional... empathetic and knowledgeable. By the time I get off the phone I’m more then pleased . They don’t make excuses or blame other people. They recognize the issue and fix it immediately . I e literally rented a car from them every day for two weeks . I love that you don’t ha e to wait in line. You truly do book the car . Once to the location the app locks on on your signal and unlocks the car remotely. You check the gas and for damages and you’re on your way . Literally a five minute process . This company is going places . Very convenient . And it fits my schedule and life . I almost don’t want to tell people bc I want to keep this little secret to myself . I recommend that everyone try it .
  • Bad start but good experience eventually Mar 19, 2020

    By Peter1222pnb
    So I booked a muscle car for a 6AM ride in the mountains (sunrise!) and woke up reading these bad news: my trip was cancelled because the car is not available and ‘we booked you another car instead’. However, that other car was a family car, not a dodge charger I wanted… Basically my plans for the day were ruined. I refused to take this newly booked car and asked for the exact/similar replacement. It was Saturday morning so the support was slow and no way to call them. I ended up cancelling the trip and plans. Next day I woke up and was notified that an agent booked a car for me on my behalf and charged my card! She did not read other agent’s conversation where I told I will book myself… Long story short I booked a car I wanted the next week and had a pleasant experience. All my previous charges were refunded.
  • Great service difficult customer service Feb 13, 2020

    By Griel
    I appreciate being able to rent a car daily to get around.... however... it is EXTREMELY difficult to get in touch with customer service to retrieve forgotten items or to address other concerns if you are not in an active trip... if a customer ends a trip early Gataround should at least make customer service available to them for the remainder of the booked time since they do not prorate trips...also.... the “unlock the car I have forgotten something” feature isn’t actually useable... you are never able to actually click it... I have had to rent a car again just to simply retrieve something I have dropped. Also, when customer service leaves you a voice message and tells you to call them back while not in an active ride..... you can’t.
  • Oct 5, 2021

    By Melanie Borda
    Tried once so far and not too bad an experience - will keep in my back pocket. Lots of photo taking necessary for insurance reasons, and overall kind of on the pricey side, but much better deal than a single $20 Uber/Lyft ride. Just wish they would add a filter for cars that are 'Dog Friendly' since they're harder to get a hold of.
  • Oct 5, 2021

    By Maria Rivera
    Great App and experience overall. Car maintenance could use some work. I would definitely recommend
  • Aug 1, 2021

    By Marif
    Really good app with a massive potential As an app developer myself. Just wanted to point out a few things -The Google login does not work. You guys might want to make this a high priority ticket for your backend developers - The payment process is really taking a long time. And more importantly, not letting the user know that it has failed. - along with the license number you guys might want to ask the picture too in order to make it more secure Over all. Great idea! A few fixes is all
  • Regular renter Mar 31, 2019

    By karma31
    I'm a regular renter on getaround and it's a great app! The only thing I'd like for the company to change is the 15 minute increments for rentals. A couple of times, something went wrong in the app and I passed the increment by 1 minute and had to wait 15 minutes to get the car. It caused me to be late to my destination but nothing I could do. Also, if the car is available just a few minutes before, don't think it's a big deal if someone uses it a couple minutes prior. Another update that would be nice - and this has happened to me, if a previous renter has not returned the vehicle, it should be noted in the app; I was given a location, and then another location but the car wasn't there. Getaround was very helpful but it was very inconvenient and I was late again! Other than that, I think it's a great app and service!
  • I mean ...I can’t really complain. Simple, Easy Apr 22, 2021

    By courtney22394
    Not sure about all the negative reviews . I’m in the tri state area And so far this year 2021 I’ve had an ok experience with them . Warning , Booking fees are kinda high when rebooking . They can be a little more organized with ahead of timing warnings and inconveniences but usually works very quickly and will warn you of any inconvenience if you are not booking last minute. Customer service may take a few minutes to answer but they always call you right back . They always give you a chance to prove any charges that you don’t think you are responsible for so of course take pictures of EVERYTHING. As a 5 year old driver I’ve enjoyed the easy acesss locations , times and vehicles . The sign up process is definitely the easier best part. No hassles.
  • Improve UX Jul 25, 2020

    By Sstrela
    App keeps refreshing when trying to input info, always have to reset where you left off. Not a very smooth experience. Also not clear when it’s “thinking” after confirming extension of time. It doesn’t separate the booking fee from extension charge for EVERYTIME you extend. So, if you extend your rental for 15 minutes four times it’s an extra $4 (better to estimate if you need the whole hour instead). It is itemized on the final invoice post-rental. Also, what if you lock your phone in the car or runs out of power, there is no way to contact Getaround, only via the app during your rental period. They have hidden their help number. Once you do have a Rep on the phone, they are very understanding and helpful.
  • Nifty Service, so-so App experience Sep 22, 2019

    By jb renter
    Been a regular user of this service and am a big fan. There are a lot of vehicle options in Chicago area. The ability to access a car at any hour of the day/night is fantastic; much more useful than the traditional car rental service. Not thrilled with the rental-end-of-trip experience as the App process is very inconsistent. The experience is pretty good when ending your trip early. You get to record your fuel level (handy because recently most of my rentals have not had a full tank at the beginning). When ending your trip at the end of your rental, the App navigation is crap. It doesn’t present the same end-of-trip options. Lastly, the App should let me rate my trip when I end my trip. But, no, it asks me to rate my last trip the next time I use the app—sometimes weeks or months later. Make the trip end process consistent every time. Let the renter rate the car at that moment. And provide the renter the option to get credit if they actually fill up the car even though the car was not full at the beginning of the trip; this last feature would allow the rental community to improve the experience for everybody, other renters and even the car owners.
  • Oct 7, 2021

    By Adam hendrix
    Tried to extend my trip so that I can have enough time to leave in the correct spot full of gas and they shut the car off so I couldn't do anything and charged me $10 a gallon for the gas fee and a $50 for being in the wrong spot fee I was hoping they would be better but terrible. Update: returned a portion of my money
  • Great Customer Service Mar 25, 2019

    By Cfdualf
    Buut, you get what you pay for. If you would like to spend the first 10 minutes of your paid time inspecting the car and looking for all the “great” things people leave behind then this app is for you. It would be nice if getaround offered at least 10 minutes free to inspect the car inside and out since it is a job to do that for them. I won’t be using this service again. The first car I tried using was stained all over the rear passenger seats and driver seats, some nasty mystery stains going on there. I feel sorry for whoever car that is. Second car I tried was alright. Wasn’t a fan of having some ones lotion all over my hands, would suggest bringing your own disinfection wipes, and possibly a nice blanket to throw in the back to hide the stains that are most likely to be there. Two more and I’ll stop. Cords to charge and connect phone were not working, I would suggest brining your own. Also the correct placards to gain access were missing. I’m glad I only booked an hour before trying this platform I would suggest the same to see if it is for you.
  • Consistent App or Service Problems Oct 23, 2020

    By Seattle Piolets
    The app and service deserve only three out of five stars because there is always an issue with the app itself or the service model of borrowing cars from irresponsible individual owners. Every time I’ve used this app to rent a car I’ve experienced major problems. I’ve experienced issues unlocking the car through the application - the buttons and interface simply wouldn’t work. There are also frequent connectivity issues and customer support has confirmed this. Other times, the cars I’ve rented had serious exterior damage such as smashed in bumpers, smashed headlights, and missing rearview mirrors, or severe interior damage. In all instances, I’ve had to clean the car and once I’ve had to cover the seats in plastic because the fabric was horribly and disgustingly stained. I give this app three stars because it is half the price of Enterprise and other big car rental agencies if you book far enough in advance. I’m hopeful that Getaround can raise the standard of renting cars through mobile applications.
  • Hit or miss - definitely not an unlock and go service Nov 7, 2019

    By pepper potts 🐱
    Prepare to pay for an additional 30-40 minutes so you can do a full inspection of the car and scramble around to return the car on 100% full or be fined. (Gas is not included and needs to also be documented via photos through the app.) I was lucky enough to get a car that smelled terribly of smoke and fried food, a $500 fine for the prior customer, but nothing was done to fix the issue for me. Uber and other drivers are able to rent these cars so don’t be surprised if yours smells and looks like someone’s been living in it for hours. There’s a low cap on included mileage (30 miles, then pay $0.50 per mile), so this is truly only for quick in-town rides. Also, the app requires you to constantly verify through Facebook which assumes you support and have a Facebook account and that has its own set of ethical concerns. Competitors have their own terrible shortcomings but this one definitely is the least convenient and most deceptive service I’ve tried.
  • No more live customer service phone number Nov 21, 2019

    By Snobud
    Horrible 4hr long nightmare of trying to sign up for an account, waiting on hold numerous times with customer service, being hung up on, and dealing with people who couldn’t grasp the basic understanding of problem solving. No where does it say that setting up a new account takes up to 48 hours. In fact you get all the way through the purchase payment process and even complete filling out your account and authenticating your identity three different ways only to then receive a message that your booking won’t go through because it takes 48 hours to approve the new account. By midnight and several emails and phone calls later the dang thing was rush approved. HORRIBLY I then received an email saying that the telephone customer service is being discontinued!!!!!
  • Great App, Terrible Customer Service Jul 3, 2021

    By ru.mi
    Getaround is really easy to use and way more convenient than renting out a car. The tradeoff is horrific, nonexistent customer service. You get someone new each time and they'll tell you the prior call never happened. When I did my first ride, I got charged an extra $50 for a few hours rental and went back and forth with customer service for two weeks before I got $20 back and called the rest a loss. I wish I had gotten a uhaul instead. I don't recommend this app until they fix the people-facing side. At least other rental companies are straightforward and you know exactly what you're paying for. Every time I so much as hear the words getaround, I'm now filled with rage and anxiety. The app itself is fine, no complaints.
  • Owner critiques May 31, 2018

    By am5305
    This is a review of the app only, not Getaround as a company. I appreciated the updates to calendar as an owner who needs to use it frequently to keep my availability up to date. A few wishes: - Have a way to edit a blocked time period, rather than delete and start all over. For example, if I blocked it for 5 hours but 2 hours in I decided I only need 3 hours blocked, I want to be able to adjust the end of the block. This way, I can show I have already blocked a certain amount. - Add more of the owner settings found on the website onto the app. I'd particularly like to update the location and description of my car on the app, as sometimes I change it slightly. - I'd like the messages feature on the website to be on the app so I can communicate with renters without texting them. - Add earnings reports on the app. - During bonus periods which require 50% availability of a car, it would be great for the app to calculate how much availability has so far been provided in the month for the owner, to eliminate any miscalculation for owners who want to achieve the bonus.
  • Frustrating! Jan 2, 2020

    By kaylesp1019
    I’ve booked through other rental apps before, and it usually shows how many miles that comes with the car prior to charging you extra per mile. I looked at the details of the owners profile about the car and it never mentioned how many miles come with the car. I assumed it was unlimited mileage since nothing was listed about it, only to find out that once I booked is when it showed I only had 800 miles for 4 days of having the car. Worst part I can’t even contact the owner of the car regarding this issue, nor was there a number to call the actual company because it was no longer managed. I wanted to cancel the rental and rebook somewhere else, but I had a question regarding the security deposit given plus the refund of what I paid. I emailed customer service and obviously it’s going to take awhile to get back to me, and now that I’m looking at the cancellation they are only going to refund half the money I paid because although I wanted to cancel within the hour, I needed to speak to customer service because even if I got the refund I obviously would not get it back into my account to book another trip. It’s frustrating when you can’t contact them to actually speak with a representative of the company.
  • This company has gone downhill Mar 6, 2020

    By tme217
    I drive for Uber. I started getting cars from Getaround since October of 2019. I’m in the DC/MD/VA area. It started out great. Great customer service, decent cars, not a very good process of finding the car at the site. However, the last two months have been a nightmare. Multiple times I’ve went to pick up a car and it’s filthy, not working and/or has been broken into and glass everywhere inside the car. The problem with that is they know the condition of the cars and still have them available for rent. I would literally have to switch cars about 3 times until I found a decent car. And it takes a while to actually find a car because you have to walk around a car lot of hundreds of cars and search for the license plate number. That’s only if they even have any available cars. The customer service has gone down as well. I was once told by an agent “what do you want me to do about it” lol. When you’re spending $268 per week on renting a car, you shouldn’t have to go through this. And if you rent it daily it’s $76 per day. And this was an increase. I will not be returning to Getaround until they fix these issues. It isn’t worth the headache. Pics will be posted on google and yelp.
  • Sep 29, 2021

    By Ricardo Wilkins
    Couldn't sign up, the zip code wouldnt take. I put in my zip code and then it says invalid without taking me to the next page. So frustrating
  • Poor Customer Servicing and App performance issues Feb 28, 2020

    By AKA9FJ
    I never got a chance to use the app in the first place. After I submitted my license for a review check, I attempted to select a vehicle to the closest location on the map, then every time I selected a vehicle close to my location, the screen goes black. Now I already reported and filed a complaint about this issue/bug then the representative told to uninstall Facebook and the app and reinstall it in a certain way. I followed all procedures but, still kept receiving the black screen then all of sudden I couldn’t get to the payment screen at all. I filed another complaint but I never received a response for the past 1-2 weeks about my 3 tickets. Now my account is under-investigation which I don’t understand about because they have my address and information where I’m at and identity. I still never received any response to why my account is under investigation now. And I think it very very poor customer service even if I can’t get in touch by phone which is terrible. It would be great if I get the attention and help need to move forward.
  • 4 hours of horrible service Nov 29, 2019

    By Grannyfartz
    The app allowed me to book a car that was 120 miles away from its intended location. I took an Uber to the car which cost me money. Get around support took nearly 1 hour to finally get me another car. I paid another Uber to that car. Finally get in 2 hours later and get to the parking gate. The owner of the car was $54 delinquent with parking fees. I call support and they hang up on me twice. I reluctantly paid because it was now 2 am and I am tired. I get about 30 mins into the trip and my girlfriend discovers the car is also unregistered. I become very frustrated at this point. 2.5 hours of wasted time later I call support again. They continue to not know how to properly handle the situation and hang up multiple times. Finally 4 hours later at 4am, the situation is resolved. Get around gets away with a $14 prorate refund, for 4 hours of my time wasted on my thanksgiving trip. The app is great when the cars are ok, but don’t expect good service when things go wrong. My advise to get around, do what’s right when things go wrong, don’t screw the customers.
  • A mess Feb 10, 2021

    By morganuuli
    The concept of this app is nice but it is so poorly run. First it took forever for the verification process which is so inconvenient. After almost a month I was finally verified. Fast forward to the day of my rental I get to the car.. the car was filthy! The gas was below E so I didn’t even feel comfortable driving it to the nearest gas station because I didn’t know if I would make it. It also reeked of weed. I reached out to the customer service and the rep was very friendly (she’s the reason for the 2 stars). She was able to find me another car nearby. The car was definitely a lot better but still very dirty inside. That is unacceptable there needs to be some process in place where the car is being checked after each use. As a result of the first incidence I missed an appointment I had...I was never expecting to get to the first car and spend practically 30 minutes trying to get that issue resolved. Although the rep was friendly they didn’t offer much for the inconvenience other than a 30 min extension to the new rental.
  • Will add more later Dec 10, 2018

    By jin_b
    Can't wait until I finally get my car back, because this business model is a little sketchy. I have to check everytime to assure the insurance coverage information is in the glovebox? For some reason I thought I would be covered by Getaround insurance, like you're covered by Airbnb and not whatever insurance the homeowner holds. It's either No or Maybe/Depends according to the response from customer service when I had the bad luck to have to show proof of insurance to the CHP, and there was only the registration in the glove box (eerily, not one other thing. Not all cars are so unused). It was more or less a "Sorry, here's $50 off yr next trip" type of engagement from the further communication in response to my indignant follow up, after a good/average roadside assistance experience, so I'm still not sure. I know lawyerapproved support blurbs when I see them. If I have to cover my family separately somehow just to be safe, kind of rules out fun trips with the kids. Or even routine stuff like getting kid0 to their soccer game. 😒🤨☹️
  • <Access Denied> Dec 30, 2019

    By DogMom444
    Anytime an app forces you to access its interface via Facebook, be suspicious. For Uber drivers, you used to be able to sign up with GetAround with any email. Now they’ve removed that option and are forcing users to use a google/gmail account (if not FB) whether that email is the same as your Uber email or not. I had cars cancel on me several times; I was monitored for how much of the time I spent driving Uber and how much of the time wasn’t driving Uber (invasion of privacy, much?) and two of the four cars had cracked windshields. It might work well for non-Uber drivers who still trust Facebook (snicker). In addition they acted like I didn’t know what I was talking about when I called and asked why I could no longer access the app with my email. He tried to tell me it was because I signed up with Facebook, and there is no way that’s possibly true: ZERO CHANCE. It’s deeply disrespectful of users’ experience to remove a basic access route; and to force users through gmail or Facebook.
  • Needs more transparency/warning about verification Sep 10, 2019

    By stranded would-be driver
    I downloaded the app the other day as I’m moving and making appointments while I’ve got reliable access to the car. My first impression was great, I almost instantly scanned my credentials and was verified — the whole system seemed to work flawlessly as I found the car, used it, then returned it. Then I go to book my second trip, having operated under the assumption it would be just as seamless the second time. Nope, without having been warned in advance, I needed to complete extra verification that could take 48 hours. Not only did I miss a number of appointments and waste half a day having anticipated car access, but the app requires a Big Brothery selfie (most likely a facial recognition scan). Honestly, it seemed like such a better option than Zip or other app rentals but now I’m not so sure. “I’m not mad, just disappointed.”
  • New Getaround needs to Get out of here Feb 10, 2020

    By Jes_1s
    Since Getaround changed their booking system to strongly prioritize their profits, it is now the most frustrating car rental app out there. You can’t tell how much the car will actually cost upfront anymore! While insurance and fees use to be included in the price as your browsed vehicles, none of that is included anymore. General insurance is no longer really covering you (if you are in possession of vehicle when even a $10 damage to vehicle happens you have to pay a $1000 fee to Getaround, unless you have paid another separate insurance fee on top of the rental fee and booking fee). Getaround use to be my number one car rental app ( I rent cars about 40% of the month), but they are loosing my business to Turo, Lyft rentals, even Gig... all of these companies now have better value and functionality than Getaround does.
  • Oct 5, 2021

    By Brittany Giroux Lane
    App is buggy to the point where sometimes I am unable to close a trip, and the company charges 500 dollars for a late fee despite me contacting them. Over and over again there have been issues with this app - not showing license plate number, not accepting photos, not showing the end trip button. It's garbage.
  • DO NOT USE THIS SERVICE Sep 5, 2021

    By ButtMunchMcGee
    I rented a car and took it about 100 miles to another town for a day trip. I refueled in said town and just as I put my foot on the brake the brake line pops. I call Getaround support (which you can only call them if you have an active reservation) and explain that my brakes no longer worked and she told me it must’ve been me needing brake fluid and that she had to call the owner so I can replace it. This was my 2nd customer service rep. After I inspected further I found brake fluid leaking and knew I had no brakes. Called my 3rd rep to try and repost that I cannot drive the car and she did not listen and said that I have to wait for confirmation to buy brake fluid to refill the car (customer service rep 3). So 4 hours later and 4 reps later I finally get told that they will call a tow truck and that I could go home and that everything will be handled. I waited 4.5 hours in total for help, got useless help from 6 different customer service reps, and they ended up towing the car 5 MINUTES DOWN THE ROAD from where it was broken down so I could’ve taken it there when the issues first started but no they didn’t wanna lose money. Oh yes and now that I’m trying to get a refund since this all happened on the first day of renting the car, it’s only through email you cannot call them if you don’t have a reservation. After I get my money back I will never us this service again and I’ll never recommend them to anyone
  • Oct 9, 2021

    By David Spies
    Disastrous UI Riddled with bugs Can't find obvious things like License Plate, only allowed to rent at the start of the next 15 minute interval. Pricing makes no sense and actually goes _down_ sometimes if you rent for longer. Asks you to take pictures, but then if you need to look at car description (eg. to get lockbox code) you have to take them over again. If there were alternatives to Getaround I would use them instead
  • Terrible customer service and an a predatory Terms of Services. Aug 27, 2021

    By Ghvbh
    I would not recommend this app to anyone. Getaround is a practice with very poor customer service—there are no addresses to refer to and no phone numbers, so the only way to contact them is through email. Getaround and a car owner associated with them is currently withholding my wallet with important information inside from me. I dropped it in one of the vehicles my sister borrowed and, despite our efforts, the company insisted that we pay $866 to rent the car again, a raised price due to alleged damages that I have nothing to do with. This is included in their Terms of Services, yet I never agreed to any of that. I did not rent the vehicle nor have I used the app, yet the company continues to insist on an absurd payment for my property back. After conversing through emails, Getaround has decided that my sister, the renter, is no longer allowed to access the Getaround platform as a result of a “routine audit”. This happens during the support ticket for the retrieval of my wallet back. Meaning, if she did decide to attempt to rent the vehicle again for $866, this would no longer be an option, as she is prohibited from using the platform. I have tried contacting the company myself, but once they realized I was not the customer, they stopped emailing me. I am missing several items crucial to my identification yet this company does not care when they do not get their money.
  • Oct 8, 2021

    By Dmitri Mikhnev
    My friends and I rented a minivan for 6 friends for the weekend in Boston. There technically was a car, the thing is it just would not start. There were no other minivans available in the area for us to get a different van. We got a refund but no good option for traveling. 1 star because there technically was a car that we could seek refuge in while we were figuring out that we would have no car for the weekend
  • Oct 9, 2021

    By Shona Renise
    Most unprofessional customer service, it seems no one knows how to do their job professionally and I would say this. The car pick up and return is Convenient however if you ever run into any issues with the vehicle it seems from my experience the customer service representative isnt very helpful at all despite the severity of the complaint
  • Don’t rent from them Apr 5, 2020

    By dayswillgetbetter
    I have spent more than a couple thousand on rentals with them in less than 2 months then last week when I was trying to to rent for another week which would make it my 3rd week they told me they stopped doing the weekly rentals to stop the spread of the corona virus which was bs it was just to charge people by the hour so they can make more they don’t care about the virus if they did they would just stop renting period so then they told me I could only rent it for 3 more days i only got it for one $76 so I could just take it back but then somethings came up and I need it for 2 more $140 paid it then they let me do it for a another day and another one and I did that because when I asked them when I would get my security deposit they said about a week which is to long since I have no income at the moment got laid off temporarily and government assistance is taking so long to come and then yesterday I had my daughters with me no one to watch them and I can’t take them out with virus rapidly spreading and no one to watch them and to come back on the bus with them from downtown LA to Inglewood so like I said they don’t care about there customers if you want to see for yourself go ahead i only did because I was tired of getting denied because of my bad credit
  • Sep 7, 2021

    By Seokjoo Kwon
    Watch out this app. It charged more money on me than I think. 1. I didn't go through with EZ Pay area, because it says it will charge you a 2.5 dollars per every toll if you use EZ Pay. But they just charged me! a lot of money. 2. Also, I returned my car and put the key on the sun visor organizer as it was at first. Also, the mail from the Getaround says next reminder for not violating returning policy is to put my key on the sun visor ! This is exactly what I did!!! Are you kidding me? They say I have to pay 50 dollars to the host. If you guys don't handle this problem seriously, I will not stand idly by.
  • Zero stars would be better Jul 22, 2021

    By lizzyyhehehe
    The people that fix the errors of this app in customer service have to do everything because the app is so inaccurate and poorly designed. I got two cars with huge issues both times and I will never do it again. I almost lost my apartment they had on hold for me because it took me three extra hours to get there because this app had a car I reserved on it only for them to call me while I was getting dropped off by my Uber that the battery in that car was dead so I was stranded and had to wait while customer service processed my complaint. I have to wait a week until I get that trip refunded end so now that I’m about $40 deep I still am 2 hours late now and still no car so I had to spend even more on my Uber to get to the next closest car and also that Uber back to my house when I had parked it was so expensive because at that point I was somewhere random. I had to do something or loose my rental I tried all month to apply for and this car rental almost made me totally loose that opportunity. I’m actually baffled they have this many errors. No efficiency and very slow recovery if any recovery at all is made. I’d honestly take the bus next time. It would take just as long but be about $100 cheaper! Thanks!
  • Awful and dangerous experiences Apr 16, 2018

    By Gigi4vr
    I have rented two cars from get around and both had system malfunctions. The first one had a braking problem and the second had a dead battery. Besides the point that they should be screening their cars this wasn’t even the biggest problem I had. I can understand faulty cars but when there is a faulty car and you need to get somewhere their customer service should be available to help and those renting their car should be on standby. Neither of these things are true. The customer service is never available and I was left in the rain not being able to lock the car with the dead battery at 11 pm waiting to get put off hold for over an hour. Then when I left because it was dangerous and late they finally picked up my call and had the audacity to fine me for leaving the car. There was nowhere in the terms and service of their website that explained what to do in this situation but apparently I was supposed to assume that I had to wait with the car for four hours for a battery (that was not my fault that it died) to be fixed. This company is so terrible. I never write reviews but if I can prevent just one person from the horrendous experiences that I have had then I will consider this worth while.

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