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Genesis Intelligent Assistant

Genesis Intelligent Assistant

Hyundai Motor America

4.0 Ratings 8K+ Reviews

Ratings & Reviews

4.0
7.6K+ Ratings
  1. 5
    81+%
  2. 4
    8+%
  3. 3
    4+%
  4. 2
    2+%
  5. 1
    5+%
Write a Review
  • Good, needs improvement Sep 25, 2017

    By suebee61
    I love being able to start my car from inside a building and have it cooled off when I get to it. Usually it works. Sometimes it doesn’t - like when I’ve forgotten to lock my car, but sometimes I don’t know why it didn’t. My biggest complaint is that when you start it remotely, the blinkers blink until you get there. I’ve contacted them about this. They say it’s so you and others know your car is running. I say it’s a safety hazard - if I’m at the mall at night by myself, I shouldn’t have to advertise that I’m coming to my car. I can’t start my car in the early morning when I’m heading out, because I don’t want these very bright blinkers disturbing the neighbors who are still in bed. Also, I have people telling me about it all the time - “Your car’s blinking.” When I renewed the service over the phone, I mentioned this to the CSR. She says people tell her this all the time, but those who make decisions about this won’t budge. They could certainly make it an option that you can deselect, as they have with the defrost option. As for the car’s status it shows, it’s often inaccurate. It will indicate that my car is running when it’s not, etc.
    more
  • Genesis 80 remote start disappointing Dec 6, 2018

    By softhsnds7
    First I understand that Genesis is trying to attach the luxury vehicle moniker to this vehicle. However to accomplish this, one of the things that needs a lot of work , is this app. I am very tech savvy so this review is not user error. The app is very slow. I find that when it works there is a 45 sec to 1 min lag time. There is a more than occasional failure rate in starting the car for a variety of reasons , from server busy to other reasons not specified. In addition it only activates the defrost or blower, and not the seats or steering wheel. I have a Mercedes Lexus and Jeep. They all activate multiple functions in the car, and the Jeep particularly will activate different function based on the external temperature. This app needs to be refined , with faster reaction time if people are going to view this vehicle as special. The technology is no longer just available on high end cars, and many lower level vehicles operate much more efficiently.
    more
  • Latest update helps but be careful! Jan 9, 2021

    By Grundiggy
    Overall a great app, The latest update fixed a number of issues including “lock and start” so auto start will still work even if car is unlocked. HOWEVER - it will lock and start if your keys are in the vehicle. Effectively locking you out. You can use the remote unlock but it won’t work until the auto start sequence is finished and the car shuts off. So you may be stuck for up to 10 minutes. Note, with the remote unlock it will only I luck for a few minutes the. It locks itself again so you almost need to be standing right next to vehicle for auto start to work.
    more
  • Handy App Jun 2, 2018

    By 50_ Plus
    It’s a handy app and sometimes it’s very helpful warming up the car during winter months. I had an issue with the lights blinking in startup mode, but realized that if you turn the lights completely off instead of having them on automatic, the lights won’t blink. There’s two things I’ll like to see this app adds to or assists with and that’s the ability to preset the audio modes and volume and at least roll down the front windows halfway in the summer months. Overall still a useful app.
    more
  • Great idea, ok dev Oct 8, 2019

    By bbypnda
    This app does everything I need it to. Commands work 75% of the time though, and “refresh token” kicks me out of the app way too often. Developer needs to update badly. Still emulating smaller screen even, so keyboard looks bigger than normal on iPhone X. Hyundai, love the ideas you have here. Remote start and status from an app is the way to do it, but you have to dump some money into updating it and fixing the bugs!!! Update: build has improved although large outdated keyboard still exists, updating with Face ID was a big improvement. These improvements need to come faster.
    more
  • I appreciate the effort but this falls very short Oct 28, 2019

    By brandon1123
    Please divert more effort into improving this app. I appreciate the effort and functionality that this app offers but it falls flat. I would maybe understand if this app were brand new, but it’s not. Most other automakers’ apps are significantly better. First of all, this app still does not support the iPhone X/XS/11 form factor, which is over 2 years old and makes up a large majority of iPhones on the market. This is the only app I use that is the wrong form factor. Second, the app is slow and glitchy with bad animations which make it feel cheap and is frustrating to use. I get many errors and pop ups due to slow response and glitches. Overall, I expect much more from a luxury car brand. I can’t imagine anyone paying for the mobile services after the trial period with a mobile experience like this.
    more
  • Delete/Download AGAIN... Feb 11, 2020

    By Brosef13
    2+ years of ownership into a $56k Genesis G80 and am still having persistent issues with this app! Blows my mind that for remote services this REQUIRED software “solution” still has nonstop errors and doesn’t complete tasks that competitor vehicles for 1/3-1/2 of the cost can do EVERY...SINGLE...TIME! Am exhausted with the Genesis phone service line which are nothing more than call-center clerks with no technical ability or answers to REAL questions. If ANYONE at Hyundai/Genesis is reading this please understand that despite building a wonderful solid vehicle...this experience alone will be reason for me to NOT buy a GV80 when the time to make a trade happens. You’ve had 2 solid years with me as a dedicated customer to get this right...and here I am being told “sir, software will NEVER work 100% correctly” by your own people. Totally unacceptable!
    more
  • Very, very slow and needs a lot of work Oct 21, 2019

    By the_rus
    The app works *most* of the time, but very slowly. On a 400mb/s 8ms latency connection, it takes 30 seconds to 4 minutes to do such tasks as start the vehicle, close doors, or simply to refresh. Since my connection is not the issue, this appears to be an app and/or server issue on the part of Genesis. Running iOS 13.1.2 on an iPhone Xs. Dealers upload service records to the Genesis portal. However, you can’t see the services performed when clicking “Service History Tool” in the app. Results are always blank. Instead service history can only be seen on the desktop Genesis owners site. However “Services History Tool” does let you add your own service records, but those are NOT reflected in the desktop site. It’s almost like they have separate databases for the app and the desktop site that are not connected. Starting the car remotely makes it flash it’s lights, calling unnecessary attention to the car, posing a safety risk, especially in sketchier parts of the city. The car itself is great so far, but this app is utter trash. Hyundai/Kia/Genesis need to make quality of software as much of a priority as that of the car.
    more
  • App needs a lot of work Aug 13, 2019

    By kzkakkzkzkz,
    I’m a new Genesis owner and while I’m happy with the car, I’m less than satisfied with the app. To start, the remote start functionality is not working. Tried restarting the app and the phone multiple times. Second, the calendar integration is obnoxious. Reminders go off at odd intervals and repeatedly so. I turned it off just so I didn’t have to deal with it, however, that seems to limit full functionality of the app. Third, it would be nice if the app had the ability to tell you location and mileage. As a previous Chevy owner, their app could do that and you wouldn’t have to be within a mile radius like the Hyundai app for it to track location. Overall, my comments and others should indicate your app needs improvement.
    more
  • Just OK. Simple things need improvement Jun 2, 2019

    By FWH4
    I already have enough assistance with my schedule, the weather, and so on. Stick to the basics. Give me control and details on my car. Quick and simple. If my doors aren’t locked before remote start is triggered, lock them - don’t fail the command. Remote start should last more than 10 minutes. It’s a hot humid 102 in Florida today, 10 minutes won’t do it. Why on earth the hazards need to flash blow my mind. It’s like “look at me, I’m a running car!” Or “Emergency, Hey Stranger, come approach me!” I absolutely love my G80, but more intuition needs to be put into its remote connectivity processes. Also, Version 2.8.22 broke for me. I haven’t been able to use the app for days. Using iOS 12.4 Beta.
    more

No reviews available

  • Handy App Jun 2, 2018

    By 50_ Plus
    It’s a handy app and sometimes it’s very helpful warming up the car during winter months. I had an issue with the lights blinking in startup mode, but realized that if you turn the lights completely off instead of having them on automatic, the lights won’t blink. There’s two things I’ll like to see this app adds to or assists with and that’s the ability to preset the audio modes and volume and at least roll down the front windows halfway in the summer months. Overall still a useful app.
    more
  • Service is terrible Feb 28, 2020

    By Another ripped off dude
    The App stopped working for 2 weeks I made multiple calls to Genesis They simply blamed their Bluetooth vending and refused to have a manager call me back despite multiple calls to their customer service department. I got in conflict with the dealer who sold it me. They got the same treatment from a Genesis. Beautiful car. Disgusting service. Mercedes, BMW and Lexus would have been all over this. No luxury here
    more
  • Nicely working app Apr 27, 2020

    By pkb83
    Easy to use and reliable app. It offers basic features remote features. I hope that in future they will add some more. It works decent stable. But definitely they have speed-up to 60s between send command to the car and respond, it’s too long!
    more
  • Latest update helps but be careful! Jan 9, 2021

    By Grundiggy
    Overall a great app, The latest update fixed a number of issues including “lock and start” so auto start will still work even if car is unlocked. HOWEVER - it will lock and start if your keys are in the vehicle. Effectively locking you out. You can use the remote unlock but it won’t work until the auto start sequence is finished and the car shuts off. So you may be stuck for up to 10 minutes. Note, with the remote unlock it will only I luck for a few minutes the. It locks itself again so you almost need to be standing right next to vehicle for auto start to work.
    more
  • Great idea, ok dev Oct 8, 2019

    By bbypnda
    This app does everything I need it to. Commands work 75% of the time though, and “refresh token” kicks me out of the app way too often. Developer needs to update badly. Still emulating smaller screen even, so keyboard looks bigger than normal on iPhone X. Hyundai, love the ideas you have here. Remote start and status from an app is the way to do it, but you have to dump some money into updating it and fixing the bugs!!! Update: build has improved although large outdated keyboard still exists, updating with Face ID was a big improvement. These improvements need to come faster.
    more
  • Good, needs improvement Sep 25, 2017

    By suebee61
    I love being able to start my car from inside a building and have it cooled off when I get to it. Usually it works. Sometimes it doesn’t - like when I’ve forgotten to lock my car, but sometimes I don’t know why it didn’t. My biggest complaint is that when you start it remotely, the blinkers blink until you get there. I’ve contacted them about this. They say it’s so you and others know your car is running. I say it’s a safety hazard - if I’m at the mall at night by myself, I shouldn’t have to advertise that I’m coming to my car. I can’t start my car in the early morning when I’m heading out, because I don’t want these very bright blinkers disturbing the neighbors who are still in bed. Also, I have people telling me about it all the time - “Your car’s blinking.” When I renewed the service over the phone, I mentioned this to the CSR. She says people tell her this all the time, but those who make decisions about this won’t budge. They could certainly make it an option that you can deselect, as they have with the defrost option. As for the car’s status it shows, it’s often inaccurate. It will indicate that my car is running when it’s not, etc.
    more
  • Genesis 80 remote start disappointing Dec 6, 2018

    By softhsnds7
    First I understand that Genesis is trying to attach the luxury vehicle moniker to this vehicle. However to accomplish this, one of the things that needs a lot of work , is this app. I am very tech savvy so this review is not user error. The app is very slow. I find that when it works there is a 45 sec to 1 min lag time. There is a more than occasional failure rate in starting the car for a variety of reasons , from server busy to other reasons not specified. In addition it only activates the defrost or blower, and not the seats or steering wheel. I have a Mercedes Lexus and Jeep. They all activate multiple functions in the car, and the Jeep particularly will activate different function based on the external temperature. This app needs to be refined , with faster reaction time if people are going to view this vehicle as special. The technology is no longer just available on high end cars, and many lower level vehicles operate much more efficiently.
    more
  • Needs real improvements Dec 24, 2020

    By TheShit12345
    I recently purchased a 2019 Genesis G70 elite. I’ve download this app and have played around with some features like remote start remote lock and unlock features there is substantial lag after command has given usually around 3 to 4 minutes it takes for these commands to be performed after being initiated also when I check vehicle status information page is not refreshed. And takes a long time to refresh it just buffers and will say things like trunk unlocked car unlocked when the car has been off and locked overnight.
    more
  • Not enough Feb 12, 2019

    By DesignGuy82
    Texas gets very hot, so the remote start is a must, but this app leaves much to be desired. Pros Vehicle commands are within a minute, and starts 98% of the time. Cons If the sunroof or any window is open, the car will not start. This is very frustrating if you live in a hot climate and leave windows vented. You cannot use find my car and other features, if the vehicle has not been started in a week. So if you are traveling for longer than a week, don’t rely on this app to help you remember where you parked at a large international airport. Blinking LED lights are extremely obnoxious, the parking lights would be adequate. I don’t understand why I can’t activate the heated/vented seats on my luxury car... Still no support for Apples shortcuts, I would like to start my car with Siri as part of my smart home. This is not difficult to enable.... It’s as if Genesis leadership doesn’t use this app, has low standards, or maybe there’s no innovation at the company...
    more
  • Functional, but not great... May 2, 2020

    By VxAngleOfClimb
    I like being able to remote start my car, lock/unlock doors, etc., through my iPhone and Apple Watch. However, sometimes it takes several minutes, or doesn’t happen at all (yes, while the iPhone and car in cellular service areas). I should only need to open the app on the phone via Face ID once, not again to send commands. On the Apple Watch, once the watch is unlocked, I shouldn’t need to put my PIN in to send commandS. If it’s safe enough for Wallet to operate that way, should be good enough for my G70.
    more
  • Very, very slow and needs a lot of work Oct 21, 2019

    By the_rus
    The app works *most* of the time, but very slowly. On a 400mb/s 8ms latency connection, it takes 30 seconds to 4 minutes to do such tasks as start the vehicle, close doors, or simply to refresh. Since my connection is not the issue, this appears to be an app and/or server issue on the part of Genesis. Running iOS 13.1.2 on an iPhone Xs. Dealers upload service records to the Genesis portal. However, you can’t see the services performed when clicking “Service History Tool” in the app. Results are always blank. Instead service history can only be seen on the desktop Genesis owners site. However “Services History Tool” does let you add your own service records, but those are NOT reflected in the desktop site. It’s almost like they have separate databases for the app and the desktop site that are not connected. Starting the car remotely makes it flash it’s lights, calling unnecessary attention to the car, posing a safety risk, especially in sketchier parts of the city. The car itself is great so far, but this app is utter trash. Hyundai/Kia/Genesis need to make quality of software as much of a priority as that of the car.
    more
  • Just OK. Simple things need improvement Jun 2, 2019

    By FWH4
    I already have enough assistance with my schedule, the weather, and so on. Stick to the basics. Give me control and details on my car. Quick and simple. If my doors aren’t locked before remote start is triggered, lock them - don’t fail the command. Remote start should last more than 10 minutes. It’s a hot humid 102 in Florida today, 10 minutes won’t do it. Why on earth the hazards need to flash blow my mind. It’s like “look at me, I’m a running car!” Or “Emergency, Hey Stranger, come approach me!” I absolutely love my G80, but more intuition needs to be put into its remote connectivity processes. Also, Version 2.8.22 broke for me. I haven’t been able to use the app for days. Using iOS 12.4 Beta.
    more
  • I appreciate the effort but this falls very short Oct 28, 2019

    By brandon1123
    Please divert more effort into improving this app. I appreciate the effort and functionality that this app offers but it falls flat. I would maybe understand if this app were brand new, but it’s not. Most other automakers’ apps are significantly better. First of all, this app still does not support the iPhone X/XS/11 form factor, which is over 2 years old and makes up a large majority of iPhones on the market. This is the only app I use that is the wrong form factor. Second, the app is slow and glitchy with bad animations which make it feel cheap and is frustrating to use. I get many errors and pop ups due to slow response and glitches. Overall, I expect much more from a luxury car brand. I can’t imagine anyone paying for the mobile services after the trial period with a mobile experience like this.
    more
  • Delete/Download AGAIN... Feb 11, 2020

    By Brosef13
    2+ years of ownership into a $56k Genesis G80 and am still having persistent issues with this app! Blows my mind that for remote services this REQUIRED software “solution” still has nonstop errors and doesn’t complete tasks that competitor vehicles for 1/3-1/2 of the cost can do EVERY...SINGLE...TIME! Am exhausted with the Genesis phone service line which are nothing more than call-center clerks with no technical ability or answers to REAL questions. If ANYONE at Hyundai/Genesis is reading this please understand that despite building a wonderful solid vehicle...this experience alone will be reason for me to NOT buy a GV80 when the time to make a trade happens. You’ve had 2 solid years with me as a dedicated customer to get this right...and here I am being told “sir, software will NEVER work 100% correctly” by your own people. Totally unacceptable!
    more
  • App needs a lot of work Aug 13, 2019

    By kzkakkzkzkz,
    I’m a new Genesis owner and while I’m happy with the car, I’m less than satisfied with the app. To start, the remote start functionality is not working. Tried restarting the app and the phone multiple times. Second, the calendar integration is obnoxious. Reminders go off at odd intervals and repeatedly so. I turned it off just so I didn’t have to deal with it, however, that seems to limit full functionality of the app. Third, it would be nice if the app had the ability to tell you location and mileage. As a previous Chevy owner, their app could do that and you wouldn’t have to be within a mile radius like the Hyundai app for it to track location. Overall, my comments and others should indicate your app needs improvement.
    more
  • Spotty reliability, doesn’t stay logged in, occasionally fails completely Feb 10, 2019

    By jrjDotOrg
    Here’s a thought guys... before updating your service to say “an update is required, please update in the App Store” you might want to wait until the App Store has accepted your app update. People generally don’t enjoy multiple day outages. Even outside of that, when it’s “working” I have to log in every time (remembering app logins is a solved problem, not rocket science) and the uptime of the service is around one nine... fails to log in Avery tenth time or so. Seriously, fix this. It’s ridiculous. Mercedes, BMW, Tesla, Lincoln, and even Ford apps are not exhibiting these problems. Better to not have functionality than to have functionality that seldom works.
    more
  • $60,000 car and this is your best effort....? May 12, 2018

    By Rutnstrut
    This app is terrible. Commands take forever to fire, formatting is stuck in the mid 2000’s, absolutely minimal control over the vehicle, and what’s the deal with the lights flashing during auto start? Not to mention that you have to enter in a 4-digit pin for every command. Look, I get it. The are all 1st world problems. But I just bought an incredible $60,000 car and expected the app to at least come close to these high standards. One of the lamest things is you have to wait 50 seconds between sending commands. And it takes at least a minute from the time you’ve sent the command for it to register. “Lock”.............waiting..............maybe it locked, maybe not. “Autostart”.............waiting........”we’re sorry. Your request cannot be submitted, as you must wait 50 seconds between commands”......waiting......... My 2006 Toyota Tacoma (hunting truck) has a $100 aftermarket key fob that does exactly what I ask it to, exactly when I ask it. Genesis dropped the ball big time on this app.
    more

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