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About Fuzzy's Taco Shop
Your taco loyalty has been rewarded. Join Fuzzy’s Taco Shop Rewards and earn 10 points for every $1 spent, then redeem ‘em for your Fuzzy’s favorites.
Features:
Mobile order and pay – Grab your favorites from our crazy good lineup. Customize and place your orders through the app, then pick up from a Fuzzy’s near you. Save and repeat your favorites to make ordering faster.
Rack up points – Earn tacos by lifting one finger. You will earn 10 points for every $1 spend ($1 = 10 points; gift card purchases not included). Scan your profile QR code or give your phone number at the register, order through the app, or scan the barcode on your receipt.
Dish out – When reward time rolls around, select your reward and press “Redeem.” Enjoy. Earn some more. Repeat. Choose from a selection of free Fuzzy’s food based on the number of points you’ve earned. Keep earning points until you have reached your desired menu item!
Find nearby stores – Find the Fuzzy’s Taco Shop nearest you, get directions, and view store details. Favorite your local Fuzzy’s to stay up-to-date with the latest offerings.
Earn more – Earn even more with friend referrals and special promotions. Share your invite code with a friend and we’ll dish out even more rewards after they make their first purchase. Plus, you’ll receive exclusive offers and bonus points just for being a member.
Stay connected to exciting things happening by following @FuzzysTacoShop on Instagram, Facebook, and Twitter.
Note: Location and Notifications may be required to receive news and exclusive offers.
Features:
Mobile order and pay – Grab your favorites from our crazy good lineup. Customize and place your orders through the app, then pick up from a Fuzzy’s near you. Save and repeat your favorites to make ordering faster.
Rack up points – Earn tacos by lifting one finger. You will earn 10 points for every $1 spend ($1 = 10 points; gift card purchases not included). Scan your profile QR code or give your phone number at the register, order through the app, or scan the barcode on your receipt.
Dish out – When reward time rolls around, select your reward and press “Redeem.” Enjoy. Earn some more. Repeat. Choose from a selection of free Fuzzy’s food based on the number of points you’ve earned. Keep earning points until you have reached your desired menu item!
Find nearby stores – Find the Fuzzy’s Taco Shop nearest you, get directions, and view store details. Favorite your local Fuzzy’s to stay up-to-date with the latest offerings.
Earn more – Earn even more with friend referrals and special promotions. Share your invite code with a friend and we’ll dish out even more rewards after they make their first purchase. Plus, you’ll receive exclusive offers and bonus points just for being a member.
Stay connected to exciting things happening by following @FuzzysTacoShop on Instagram, Facebook, and Twitter.
Note: Location and Notifications may be required to receive news and exclusive offers.
Write a Review
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Continuous Quality
Feb 20, 2021 I continue to be impressed with and enjoy this location. I just installed the awards app thus this will be my initial review even though I have been regular since the opening. During this visit I enjoyed the shrimp tacos. As per the other offerings they were fresh, warm, well seasoned and served at the appropriate temperature. Elise was superb on service for the entire bar area and a pleasant and professional representative of Fuzzy’s. I had the opportunity to speak with the GM as she checked in with and on customers. I find Lindsay to be an extraordinary addition to this site and can see the impact she is making across the board. I look forward to my next and every visit!more -
Jan 6, 2021 Good easy to use, wish sign up could be done at register and points redeemed by phone number but good system regardless. -
Awesome
Dec 9, 2018 We had a little get together for my sons birthday. We had drinks and appetizers. Everything was wonderful. No long wait. The Hatch green sauce was a lil bit too hot for my husband but he loved it. No place has better Nachos the Fuzzy’s. My favorite place to get a frozen sangria!!! OMG. The best I have found since Ruby Tequila’s left. Definitely our meeting place. We will always get the taco meat nachos and frozen sangria! Doesn’t get any better than this!! 👍🌮🍹more -
Nov 17, 2020 Once I was placing order for breakfast and after going thru menu and doing all the stuff, it says restaurant is not open yet. It should check first if restaurant is open or not before letting user go to menu item. -
Dec 1, 2020 Easy to use and rewarding. If you enjoy Fuzzy's, there is no reason not to download!
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David Haldeman
Oct 4, 2019 I like fuzzies but this app is just horrible, I’ve tried to use rewards points or rewards specials twice and both times it doesn’t tell you that redeeming the thing has to be done in person in front of the staff in order to redeem it and it expires in less than 10 minutes. The most recent buy one taco get one free on taco rewards day said you could even use it online so I hit it and there was no way to do it at least none that I could figure out and I can’t make it down to fuzzies in nine minutes and 30 seconds. It’s just a terrible terrible app and it’s turning me away from even using the app which is one of the big badges to going to fuzzies because you can skip the line.more -
Points system devalues reward
Sep 28, 2019 In the previous system, you simply received $10 for every $100 spent. If your order was $6.50, you kept the $3.50 balance and could use it later. Well worth it and kept me at Fuzzys over other options. Points system inflates price equivalent and locks in product options. You cannot take $3.50 off your bill, you have to take the entire 1250 points or nothing. My regular order is the brisket nachos—highly recommend. Retail is 7.99. But it takes 1250 points. In old system, I can get free nachos with rewards to spare after $100 spent. New system, I use all my rewards AND spent 25% more to get them. Bad “upgrade”. 5 stars to return to old system.more -
Mar 29, 2019 This app was great, but it's now losing some stars since you've implemented a rule change where I can only get points for one purchase every four hours. Um, you guys host a trivia night every week in my town, which means we're sitting there for 2 and a half hours ordering drinks multiple times, but now all of a sudden we can't earn reward points because we're sitting there longer giving you money??? Gtfo, and you can sure as hell bet I'll be cutting back on my drinks there, too!!more -
Sep 30, 2019 Updated, see below... As I suspected, we have to spend A LOT (33%-66%) more money to get the equivalent of the old $10 system. Booo! The old rewards system WAS one of the reasons Fuzzy's used to be the go-to place for me and my family. Not so much any more. Update: On 9/27, I used 1000 points to buy a burrito. Prior to, I had 1440 w/ 60 to go until my next reward. After, I have 0 points w/ 330 to go. Do the math & watch your points balance! I reached out to support, but have had no response.more -
Seriously bad app
May 5, 2020 I tried to use it to order food while in fuzzy’s parking lot and when it got to the payment option it couldn’t complete because I added a tip. So I removed the tip which removed my credit card info. So I decided to just choose pay when I pick up. Nope, when I clicked that option it said cash not accepted. So I just went to Taco Bell instead. Not as good, but I was eating in less time than I fought this app. When I got home I decided to get the app all set up for next time. I tried to change my birthday and nope, it rolls back to today’s date when I tried. Uninstalled, not going to bother any more.more
No reviews available
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Continuous Quality
Feb 20, 2021 I continue to be impressed with and enjoy this location. I just installed the awards app thus this will be my initial review even though I have been regular since the opening. During this visit I enjoyed the shrimp tacos. As per the other offerings they were fresh, warm, well seasoned and served at the appropriate temperature. Elise was superb on service for the entire bar area and a pleasant and professional representative of Fuzzy’s. I had the opportunity to speak with the GM as she checked in with and on customers. I find Lindsay to be an extraordinary addition to this site and can see the impact she is making across the board. I look forward to my next and every visit!more -
Awesome
Dec 9, 2018 We had a little get together for my sons birthday. We had drinks and appetizers. Everything was wonderful. No long wait. The Hatch green sauce was a lil bit too hot for my husband but he loved it. No place has better Nachos the Fuzzy’s. My favorite place to get a frozen sangria!!! OMG. The best I have found since Ruby Tequila’s left. Definitely our meeting place. We will always get the taco meat nachos and frozen sangria! Doesn’t get any better than this!! 👍🌮🍹more -
Dec 1, 2020 Easy to use and rewarding. If you enjoy Fuzzy's, there is no reason not to download! -
Jan 8, 2021 Love Fuzzy's! Great brisket nachos :) The app is easy to use and they have great rewards! -
Jan 30, 2021 So easy order the food go pick it up. Easy peasy lemon squeezy.
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Jan 6, 2021 Good easy to use, wish sign up could be done at register and points redeemed by phone number but good system regardless. -
Masks Optional for Kitchen Staff?
Jan 13, 2021 We enjoyed our food at Fuzzy’s tonight but it was a little concerning to see the kitchen staff either wearing no mask or a mask not covering their nose or a mask not covering their nose or mouth. I wasn’t sure what the rules were for that but it made us a little uncomfortable knowing people were preparing our food and not taking the safety precautions they should. Other places we’ve been have been very diligent about wearing a mask. While I’m sure it’s uncomfortable they need to make sure the customer feels safe.more -
Oct 28, 2020 Love the food.. the app is a great idea. However you can not place an order before the store opens even when scheduled.. sooo. Otherwise. Bad ass! -
Great app but...
Dec 29, 2020 I wish there wasn’t a time limit that tells you how long you have before you can redeem the reward. I almost lost my points that I earned up. Thats pretty messed up because then you could lose both money and points because of their point system. Other restaurants don’t have a timer.more -
Jan 24, 2021 Good, but no refill option. You even seem the refillable cups here, but not the refills.
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Nov 17, 2020 Once I was placing order for breakfast and after going thru menu and doing all the stuff, it says restaurant is not open yet. It should check first if restaurant is open or not before letting user go to menu item. -
Update Loop
Sep 25, 2019 The app tells me to update and takes me to the app store which just offers to open the app which sends me right back to the update screen in the app. I think it is wanting me to update my IOS so it can update the app. I looked for a contact developer link but found nothing, hence the 3 star review as my only way to let the app developer know that I shouldn’t have to update my IOS to use there app. The old version should be made to work with previous IOS versions even if it means the user doesn’t get the new bells and whistles.more -
Great Place
Jan 29, 2019 Great place with a fun environment. My complaint is the ordering process, today I had to wait in line 15 minutes just to order and there were only 6 customers ahead of us. The two cashiers would just walk away, or take a long time to make drinks. It was a frustrating process waiting in line. Food is great, just please make the ordering process easier, and don’t have cashiers walk away while there are customers in line, waiting!more -
Feb 20, 2019 i have a better time with this app than most of the reviewers, but using the rewards seems impossible. I earn the rewards by ordering online, but it will not let me use the rewards by ordering online. Then after ordering in store the same day it won't let me use my rewards which costs me money i had not intended on spending. How do i use the freakin rewards i've earned???!!more -
Please fix ability to tip
May 1, 2020 I love, love, love Fuzzy’s and have ordered there many times over the last few months, but I feel bad because for some reason the app won’t let you tip. For some reason it errors when you go to pay acting like it’s a split payment. Thankfully tonight I asked the girl if they could accept a cash tip and they could. I really want to give back to them for all their hard work during this time.more
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Sep 26, 2019 The previous rewards system has a good flow and feeling of Earned to Redeem ratio. This new system is a joke. Clearly the company was losing money off of it, because the new values for certain items to "redeem" are ridiculous. 1,250 points equals $12.50 spent, to get a $7 salad? That's almost double. I had $20 in rewards cash back and I feel absolutely cheated by this new system. I could've redeemed those points for two salads and a side, and now I can barely afford one. Don't try to pass it off as a "new and better" system when you're actually shiesting customers in the process. Be honest about it.more -
Oct 3, 2020 App works alright but the redeem points service sucks. Accidentally redeemed the wrong reward and I have to wait 4 hours to do another one. And there's no way to undo an accidental redemption -
Disgruntled
Jan 30, 2019 What happened to the gladiolus store? What rude NEW employees from the colonial store! It was a homey, FRIENDLY atmosphere with happy employees. There is a new LAZY new African American girl that literally said who cares about cleaning the drink and silverware area! Then there was a younger white gal sitting playing on her phone doing nothing. The only 2 doing anything were 2 of the old employees who are being told to look for other jobs. I will no longer be going there. Terrible mistake management has made. I know MANY regulars who are done with that place. Sad.more
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David Haldeman
Oct 4, 2019 I like fuzzies but this app is just horrible, I’ve tried to use rewards points or rewards specials twice and both times it doesn’t tell you that redeeming the thing has to be done in person in front of the staff in order to redeem it and it expires in less than 10 minutes. The most recent buy one taco get one free on taco rewards day said you could even use it online so I hit it and there was no way to do it at least none that I could figure out and I can’t make it down to fuzzies in nine minutes and 30 seconds. It’s just a terrible terrible app and it’s turning me away from even using the app which is one of the big badges to going to fuzzies because you can skip the line.more -
Points system devalues reward
Sep 28, 2019 In the previous system, you simply received $10 for every $100 spent. If your order was $6.50, you kept the $3.50 balance and could use it later. Well worth it and kept me at Fuzzys over other options. Points system inflates price equivalent and locks in product options. You cannot take $3.50 off your bill, you have to take the entire 1250 points or nothing. My regular order is the brisket nachos—highly recommend. Retail is 7.99. But it takes 1250 points. In old system, I can get free nachos with rewards to spare after $100 spent. New system, I use all my rewards AND spent 25% more to get them. Bad “upgrade”. 5 stars to return to old system.more -
Mar 29, 2019 This app was great, but it's now losing some stars since you've implemented a rule change where I can only get points for one purchase every four hours. Um, you guys host a trivia night every week in my town, which means we're sitting there for 2 and a half hours ordering drinks multiple times, but now all of a sudden we can't earn reward points because we're sitting there longer giving you money??? Gtfo, and you can sure as hell bet I'll be cutting back on my drinks there, too!!more -
Sep 30, 2019 Updated, see below... As I suspected, we have to spend A LOT (33%-66%) more money to get the equivalent of the old $10 system. Booo! The old rewards system WAS one of the reasons Fuzzy's used to be the go-to place for me and my family. Not so much any more. Update: On 9/27, I used 1000 points to buy a burrito. Prior to, I had 1440 w/ 60 to go until my next reward. After, I have 0 points w/ 330 to go. Do the math & watch your points balance! I reached out to support, but have had no response.more -
Seriously bad app
May 5, 2020 I tried to use it to order food while in fuzzy’s parking lot and when it got to the payment option it couldn’t complete because I added a tip. So I removed the tip which removed my credit card info. So I decided to just choose pay when I pick up. Nope, when I clicked that option it said cash not accepted. So I just went to Taco Bell instead. Not as good, but I was eating in less time than I fought this app. When I got home I decided to get the app all set up for next time. I tried to change my birthday and nope, it rolls back to today’s date when I tried. Uninstalled, not going to bother any more.more
What’s Groovy
App works great. Never had an issue with it. The only problem I have is they only let me redeem enough reward point for one item "when using the app", or at least that's what I was told at the restaurant. That's a ridiculous policy. Many places will let you redeem as many points as you have for as much as those points will buy. But the app itself works fine.
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What’s Subpar
I went to Fuzzy’s On Saturday and had my receipts to scan after we received our food. I scanned one receipt and it gave me credit. However, the other two receipts required that I waited 4 hours before I could scan my additional receipts. After waiting over six hours I try to scan my additional receipts with the same error message. The next morning I tried to scan the receipts within the three day window and still received an error message regarding the four hours between scans. I have sent three emails to Tech Support to no avail. I went to their website and clicked on contact us to let them know the problem. I have never heard back from using that method either. It would appear that Fuzzy’s no longer supports their app or the customers. It’s a shame.
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Filter Reviews
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Continuous Quality
I continue to be impressed with and enjoy this location. I just installed the awards app thus this will be my initial review even though I have been regular since the opening. During this visit I enjoyed the shrimp tacos. As per the other offerings they were fresh, warm, well seasoned and served at the appropriate temperature. Elise was superb on service for the entire bar area and a pleasant and professional representative of Fuzzy’s. I had the opportunity to speak with the GM as she checked in with and on customers. I find Lindsay to be an extraordinary addition to this site and can see the impact she is making across the board. I look forward to my next and every visit! -
Good easy to use, wish sign up could be done at register and points redeemed by phone number but good system regardless.
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Awesome
We had a little get together for my sons birthday. We had drinks and appetizers. Everything was wonderful. No long wait. The Hatch green sauce was a lil bit too hot for my husband but he loved it. No place has better Nachos the Fuzzy’s. My favorite place to get a frozen sangria!!! OMG. The best I have found since Ruby Tequila’s left. Definitely our meeting place. We will always get the taco meat nachos and frozen sangria! Doesn’t get any better than this!! 👍🌮🍹 -
Once I was placing order for breakfast and after going thru menu and doing all the stuff, it says restaurant is not open yet. It should check first if restaurant is open or not before letting user go to menu item.
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Easy to use and rewarding. If you enjoy Fuzzy's, there is no reason not to download!
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Love Fuzzy's! Great brisket nachos :) The app is easy to use and they have great rewards!
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Masks Optional for Kitchen Staff?
We enjoyed our food at Fuzzy’s tonight but it was a little concerning to see the kitchen staff either wearing no mask or a mask not covering their nose or a mask not covering their nose or mouth. I wasn’t sure what the rules were for that but it made us a little uncomfortable knowing people were preparing our food and not taking the safety precautions they should. Other places we’ve been have been very diligent about wearing a mask. While I’m sure it’s uncomfortable they need to make sure the customer feels safe. -
Update Loop
The app tells me to update and takes me to the app store which just offers to open the app which sends me right back to the update screen in the app. I think it is wanting me to update my IOS so it can update the app. I looked for a contact developer link but found nothing, hence the 3 star review as my only way to let the app developer know that I shouldn’t have to update my IOS to use there app. The old version should be made to work with previous IOS versions even if it means the user doesn’t get the new bells and whistles. -
So easy order the food go pick it up. Easy peasy lemon squeezy.
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Love the food.. the app is a great idea. However you can not place an order before the store opens even when scheduled.. sooo. Otherwise. Bad ass!
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Awesome food, but...
You can’t use rewards if you order through the app. That is seriously messed up especially nowadays.
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Continuous Quality
I continue to be impressed with and enjoy this location. I just installed the awards app thus this will be my initial review even though I have been regular since the opening. During this visit I enjoyed the shrimp tacos. As per the other offerings they were fresh, warm, well seasoned and served at the appropriate temperature. Elise was superb on service for the entire bar area and a pleasant and professional representative of Fuzzy’s. I had the opportunity to speak with the GM as she checked in with and on customers. I find Lindsay to be an extraordinary addition to this site and can see the impact she is making across the board. I look forward to my next and every visit! -
Awesome
We had a little get together for my sons birthday. We had drinks and appetizers. Everything was wonderful. No long wait. The Hatch green sauce was a lil bit too hot for my husband but he loved it. No place has better Nachos the Fuzzy’s. My favorite place to get a frozen sangria!!! OMG. The best I have found since Ruby Tequila’s left. Definitely our meeting place. We will always get the taco meat nachos and frozen sangria! Doesn’t get any better than this!! 👍🌮🍹 -
Easy to use and rewarding. If you enjoy Fuzzy's, there is no reason not to download!
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Love Fuzzy's! Great brisket nachos :) The app is easy to use and they have great rewards!
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So easy order the food go pick it up. Easy peasy lemon squeezy.
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Concerned customer
Why are you taking the $10 discount off the app and replacing it with “my favorite menu items?” You don’t know what my favorite menu items are. I’ll probably end up with a bunch of chips and queso offers that I won’t use. So I’ll Probably delete the app or just go to Hooters where they still have $10 off. -
This is awesome, I ordered, pulled up and called and they brought my food out to my car.
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Fantastic
The Alliance location never fails to deliver the amazing food that we love. We have a couple of locations that are closer to home but they can’t compete with the quality of the food that the Alliance location always has. The food is always fresh, hot and is exactly as we’ve ordered our food! Worth the drive. -
Big fan of the old; bigger fan of the new
I don't use the app for a menu, but it would be nice to have one I think. I love the food and used all of my previous rewards before the update. I'm curious what had changed with the rewards. I suppose I'll find out at 100 points. -
I havent had any problems with the app. The food descriptions were good and payment (including tip) was just fine. I was able to modify the items with ease which is GREAT if you want or dont want something on your meal. I havent used the rewards option yet so I guess that will be one to try out and update the review on that at a later time.
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Good easy to use, wish sign up could be done at register and points redeemed by phone number but good system regardless.
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Masks Optional for Kitchen Staff?
We enjoyed our food at Fuzzy’s tonight but it was a little concerning to see the kitchen staff either wearing no mask or a mask not covering their nose or a mask not covering their nose or mouth. I wasn’t sure what the rules were for that but it made us a little uncomfortable knowing people were preparing our food and not taking the safety precautions they should. Other places we’ve been have been very diligent about wearing a mask. While I’m sure it’s uncomfortable they need to make sure the customer feels safe. -
Love the food.. the app is a great idea. However you can not place an order before the store opens even when scheduled.. sooo. Otherwise. Bad ass!
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Great app but...
I wish there wasn’t a time limit that tells you how long you have before you can redeem the reward. I almost lost my points that I earned up. Thats pretty messed up because then you could lose both money and points because of their point system. Other restaurants don’t have a timer. -
Good, but no refill option. You even seem the refillable cups here, but not the refills.
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Don’t forget the queso!
Fuzzy’s is an awesome place to eat! My wife and I always get queso when we go. I decide to pickup, I live 5 miles from the Bryant I location. I pick up food, get home, sit down to eat (no Queso) got the chips but no queso. I make the 10 mile round trip back home with the queso. Taco’s were good, my wife’s chicken salad contained mostly the bottom of iceberg lettuce (the white part).
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Once I was placing order for breakfast and after going thru menu and doing all the stuff, it says restaurant is not open yet. It should check first if restaurant is open or not before letting user go to menu item.
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Update Loop
The app tells me to update and takes me to the app store which just offers to open the app which sends me right back to the update screen in the app. I think it is wanting me to update my IOS so it can update the app. I looked for a contact developer link but found nothing, hence the 3 star review as my only way to let the app developer know that I shouldn’t have to update my IOS to use there app. The old version should be made to work with previous IOS versions even if it means the user doesn’t get the new bells and whistles. -
Great Place
Great place with a fun environment. My complaint is the ordering process, today I had to wait in line 15 minutes just to order and there were only 6 customers ahead of us. The two cashiers would just walk away, or take a long time to make drinks. It was a frustrating process waiting in line. Food is great, just please make the ordering process easier, and don’t have cashiers walk away while there are customers in line, waiting! -
i have a better time with this app than most of the reviewers, but using the rewards seems impossible. I earn the rewards by ordering online, but it will not let me use the rewards by ordering online. Then after ordering in store the same day it won't let me use my rewards which costs me money i had not intended on spending. How do i use the freakin rewards i've earned???!!
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Please fix ability to tip
I love, love, love Fuzzy’s and have ordered there many times over the last few months, but I feel bad because for some reason the app won’t let you tip. For some reason it errors when you go to pay acting like it’s a split payment. Thankfully tonight I asked the girl if they could accept a cash tip and they could. I really want to give back to them for all their hard work during this time. -
As many have pointed out the new rewards aren't as good as before... However, fuzzys did a great job of warning us a month or more in advance to use it, or to see it change. So stop complaining about your missing $50+ dollars of rewards... you rarely spend them anyway if you had that much saved. My issue is related, it's the false advertising on the app description "Earn rewards faster." As many point out spending $150 to redeem for a $8 item is slower than spending $100 to earn $10.
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Fuzzy’s has good food. Service is slow at times.
Wanted to substitute a spicy sauce for the house garlic sauce that they put on pretty much everything. Was told it would cost 75 cents to take off the spicy sauce and put the garlic sauce on my California Heat taco. Ridiculous. I eat at Fuzzy’s weekly (if not more) because it is about a hundred yards from my house and is convenient. Food and service is inconsistent. Depends on who is working. Take out orders are correct about 50% of the time.
Filter Reviews
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David Haldeman
I like fuzzies but this app is just horrible, I’ve tried to use rewards points or rewards specials twice and both times it doesn’t tell you that redeeming the thing has to be done in person in front of the staff in order to redeem it and it expires in less than 10 minutes. The most recent buy one taco get one free on taco rewards day said you could even use it online so I hit it and there was no way to do it at least none that I could figure out and I can’t make it down to fuzzies in nine minutes and 30 seconds. It’s just a terrible terrible app and it’s turning me away from even using the app which is one of the big badges to going to fuzzies because you can skip the line. -
Points system devalues reward
In the previous system, you simply received $10 for every $100 spent. If your order was $6.50, you kept the $3.50 balance and could use it later. Well worth it and kept me at Fuzzys over other options. Points system inflates price equivalent and locks in product options. You cannot take $3.50 off your bill, you have to take the entire 1250 points or nothing. My regular order is the brisket nachos—highly recommend. Retail is 7.99. But it takes 1250 points. In old system, I can get free nachos with rewards to spare after $100 spent. New system, I use all my rewards AND spent 25% more to get them. Bad “upgrade”. 5 stars to return to old system. -
This app was great, but it's now losing some stars since you've implemented a rule change where I can only get points for one purchase every four hours. Um, you guys host a trivia night every week in my town, which means we're sitting there for 2 and a half hours ordering drinks multiple times, but now all of a sudden we can't earn reward points because we're sitting there longer giving you money??? Gtfo, and you can sure as hell bet I'll be cutting back on my drinks there, too!!
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Updated, see below... As I suspected, we have to spend A LOT (33%-66%) more money to get the equivalent of the old $10 system. Booo! The old rewards system WAS one of the reasons Fuzzy's used to be the go-to place for me and my family. Not so much any more. Update: On 9/27, I used 1000 points to buy a burrito. Prior to, I had 1440 w/ 60 to go until my next reward. After, I have 0 points w/ 330 to go. Do the math & watch your points balance! I reached out to support, but have had no response.
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Seriously bad app
I tried to use it to order food while in fuzzy’s parking lot and when it got to the payment option it couldn’t complete because I added a tip. So I removed the tip which removed my credit card info. So I decided to just choose pay when I pick up. Nope, when I clicked that option it said cash not accepted. So I just went to Taco Bell instead. Not as good, but I was eating in less time than I fought this app. When I got home I decided to get the app all set up for next time. I tried to change my birthday and nope, it rolls back to today’s date when I tried. Uninstalled, not going to bother any more. -
The app crashes when I try to review and checkout telling me a system integrity BS failed and mentioning that my phone may be rooted. This is false I've never done anything but take the updates from OnePlus... Rooting is stupid anyways you're just comprising the security of the phone.
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This one will fail
We love the food, like the prices, but this Fuzzys will not survive at this intersection. They like to give the appearance of closing early and this will cost them their business. Any time we show up after 8pm (supposed to be open until 11) the stools are up on the tables, the lights are dimmed and the tea/lemons have all been emptied. There was one night we showed up at 9pm, all stools up, most lights off, TVs and music off, neon sign off, nobody at the front. You’d never know it was open if you didn’t open the unlocked front door. This is a standard for this location. They clearly don’t want to be here and soon they won’t be. -
The previous rewards system has a good flow and feeling of Earned to Redeem ratio. This new system is a joke. Clearly the company was losing money off of it, because the new values for certain items to "redeem" are ridiculous. 1,250 points equals $12.50 spent, to get a $7 salad? That's almost double. I had $20 in rewards cash back and I feel absolutely cheated by this new system. I could've redeemed those points for two salads and a side, and now I can barely afford one. Don't try to pass it off as a "new and better" system when you're actually shiesting customers in the process. Be honest about it.
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Scan your receipts within 3 days or they don't count
I really do not like the updated app. I had problems logging in once it updated and during that timeframe, I collected my receipts to scan. Once I was able to log on, I tried to scan the receipts and it said something to the effect "Sorry, the receipt is too old" I just thought it was a glitch. I recently went to fuzzys on a Friday, didn't get to scanning the receipt until Tuesday and it said the same thing. I now see at the bottom of the receipt it has to be scanned within 3 days to count. I have almost 150 points that are not valid. Super frustrating! -
Changed the rewards scheme to lesser benefit of the customer
I loved this placed and loved the rewards when it was just “Fuzzy’s cash back”. But now it’s kind of ridiculous and the rewards are far less than they used to be. Not only that, I can only redeem 1 “award” per visit!!!!! Crazy. And that’s not even considering the fact that if the location you’re at is “having network issues” and the barcode you scan has 999.....X under it, you can’t redeem your purchase as a reward! Overall, terrible and will stop going purely because they clearly don’t care about their customers.
No reviews available
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The previous rewards system has a good flow and feeling of Earned to Redeem ratio. This new system is a joke. Clearly the company was losing money off of it, because the new values for certain items to "redeem" are ridiculous. 1,250 points equals $12.50 spent, to get a $7 salad? That's almost double. I had $20 in rewards cash back and I feel absolutely cheated by this new system. I could've redeemed those points for two salads and a side, and now I can barely afford one. Don't try to pass it off as a "new and better" system when you're actually shiesting customers in the process. Be honest about it.
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App works alright but the redeem points service sucks. Accidentally redeemed the wrong reward and I have to wait 4 hours to do another one. And there's no way to undo an accidental redemption
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Disgruntled
What happened to the gladiolus store? What rude NEW employees from the colonial store! It was a homey, FRIENDLY atmosphere with happy employees. There is a new LAZY new African American girl that literally said who cares about cleaning the drink and silverware area! Then there was a younger white gal sitting playing on her phone doing nothing. The only 2 doing anything were 2 of the old employees who are being told to look for other jobs. I will no longer be going there. Terrible mistake management has made. I know MANY regulars who are done with that place. Sad.
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David Haldeman
I like fuzzies but this app is just horrible, I’ve tried to use rewards points or rewards specials twice and both times it doesn’t tell you that redeeming the thing has to be done in person in front of the staff in order to redeem it and it expires in less than 10 minutes. The most recent buy one taco get one free on taco rewards day said you could even use it online so I hit it and there was no way to do it at least none that I could figure out and I can’t make it down to fuzzies in nine minutes and 30 seconds. It’s just a terrible terrible app and it’s turning me away from even using the app which is one of the big badges to going to fuzzies because you can skip the line. -
Points system devalues reward
In the previous system, you simply received $10 for every $100 spent. If your order was $6.50, you kept the $3.50 balance and could use it later. Well worth it and kept me at Fuzzys over other options. Points system inflates price equivalent and locks in product options. You cannot take $3.50 off your bill, you have to take the entire 1250 points or nothing. My regular order is the brisket nachos—highly recommend. Retail is 7.99. But it takes 1250 points. In old system, I can get free nachos with rewards to spare after $100 spent. New system, I use all my rewards AND spent 25% more to get them. Bad “upgrade”. 5 stars to return to old system. -
This app was great, but it's now losing some stars since you've implemented a rule change where I can only get points for one purchase every four hours. Um, you guys host a trivia night every week in my town, which means we're sitting there for 2 and a half hours ordering drinks multiple times, but now all of a sudden we can't earn reward points because we're sitting there longer giving you money??? Gtfo, and you can sure as hell bet I'll be cutting back on my drinks there, too!!
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Updated, see below... As I suspected, we have to spend A LOT (33%-66%) more money to get the equivalent of the old $10 system. Booo! The old rewards system WAS one of the reasons Fuzzy's used to be the go-to place for me and my family. Not so much any more. Update: On 9/27, I used 1000 points to buy a burrito. Prior to, I had 1440 w/ 60 to go until my next reward. After, I have 0 points w/ 330 to go. Do the math & watch your points balance! I reached out to support, but have had no response.
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Seriously bad app
I tried to use it to order food while in fuzzy’s parking lot and when it got to the payment option it couldn’t complete because I added a tip. So I removed the tip which removed my credit card info. So I decided to just choose pay when I pick up. Nope, when I clicked that option it said cash not accepted. So I just went to Taco Bell instead. Not as good, but I was eating in less time than I fought this app. When I got home I decided to get the app all set up for next time. I tried to change my birthday and nope, it rolls back to today’s date when I tried. Uninstalled, not going to bother any more. -
The app crashes when I try to review and checkout telling me a system integrity BS failed and mentioning that my phone may be rooted. This is false I've never done anything but take the updates from OnePlus... Rooting is stupid anyways you're just comprising the security of the phone.
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This one will fail
We love the food, like the prices, but this Fuzzys will not survive at this intersection. They like to give the appearance of closing early and this will cost them their business. Any time we show up after 8pm (supposed to be open until 11) the stools are up on the tables, the lights are dimmed and the tea/lemons have all been emptied. There was one night we showed up at 9pm, all stools up, most lights off, TVs and music off, neon sign off, nobody at the front. You’d never know it was open if you didn’t open the unlocked front door. This is a standard for this location. They clearly don’t want to be here and soon they won’t be. -
Scan your receipts within 3 days or they don't count
I really do not like the updated app. I had problems logging in once it updated and during that timeframe, I collected my receipts to scan. Once I was able to log on, I tried to scan the receipts and it said something to the effect "Sorry, the receipt is too old" I just thought it was a glitch. I recently went to fuzzys on a Friday, didn't get to scanning the receipt until Tuesday and it said the same thing. I now see at the bottom of the receipt it has to be scanned within 3 days to count. I have almost 150 points that are not valid. Super frustrating! -
Changed the rewards scheme to lesser benefit of the customer
I loved this placed and loved the rewards when it was just “Fuzzy’s cash back”. But now it’s kind of ridiculous and the rewards are far less than they used to be. Not only that, I can only redeem 1 “award” per visit!!!!! Crazy. And that’s not even considering the fact that if the location you’re at is “having network issues” and the barcode you scan has 999.....X under it, you can’t redeem your purchase as a reward! Overall, terrible and will stop going purely because they clearly don’t care about their customers. -
We just had the absolute worst experience at your McKinney location. Got there just after 5:30 to pick up an order that according to the app was going to be ready at 6:15, we were told that they were 45 minutes behind on orders, so we decided to wait. An hour after our promised time, we got up to find out how much longer it was going to be, and they told us that we still had at least another hour! Now we are driving around trying to find food after canceling our order. Our kids are hungry
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Release Notes
5.4
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