Ratings & Reviews

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  • img Community
    Breakups are hard and sometimes you just need to stay home and enjoy some good food in bed while watching a movie. Doordash allows you to order food and drinks and have them delivered to your door in usually 30 to 40 minutes. You can get good food easily and just spend time healing after your breakup.
    img by David
    2 years ago
  • img Community
    If you love sushi and want to enjoy it from the comfort of your home, get some great local sushi delivered right to you using DoorDash. You can choose from different local choices, see reviews and get your food delivered in 30 or 40 minutes so you can have sushi at home without wasting any effort.
    img by David
    2 years ago
  • img Community
    Of all the fast-food delivery services, I have personally found that this one always provides quality services at fair rates. Usually, it's just $2 or $3 extra to have the food delivered. They also seem to have the most locations in the Midwest.
    img by Kendra
    2 years ago
  • img Community
    If you're craving shrimp or pork dumplings or want to order 10 different types of dim sum from your favorite Chinese restaurant, you can use this app to have steaming hot dim sum delivered to your door.
    img by John
    2 years ago
  • img Community
    Easily get food delivered to your nursing home. With over 310,000 food menus across more than 4,000 cities, this tool offers you one of the best restaurants' largest selections. It enables you to order from a variety of dishes and get them delivered to your doorstep.
    img by Sharon
    1 year ago
  • img Community
    When your partner is feeling blue, don't make them cook for the 4th night in a row. Try something new for a change and get their favorite food delivered to kickstart a fun evening.
    img by Sharon
    1 year ago
  • img Community

    Great for busy family Sep 12, 2021

    By Kaila
    We have 3 kids and always busy. This app really help on those nights we just can't cook.
  • img Expert Best Food Delivery & Takeout Apps of 2022

    Best Food Delivery & Takeout Apps of 2022

    Hungry? Before you order food, find out which takeout and delivery apps will save you the most money. We tested the most popular apps to find the best value.

  • img Expert
    1. Access to hundreds of your favorite chain and local restaurants across 450 cities in 45 minutes or less
    2. No order minimums! Sort restaurants by cuisine type, delivery speed, or price, but never a minimum order requirement
    3. Most popular partners include: The Cheesecake Factory, Buffalo Wild Wings, Just Salad, On the Border, California Pizza Kitchen, Red Robin, and more
  • Wow! Horrible auto-response ... Jul 25, 2020

    By Loyal-Patron
    I have been using Door Dash from day one. I preferred Door Dash to Uber Eats, but there are constant issues of items missing, drivers leaving my order at other doors, drivers taking hours to deliver and if you order drinks forget about it. I continued to patronize Door Dash regardless of the constant mishaps because at least their customer service reps are extremely polite and helpful. However, I recently ordered a rather large order ($70 as usual) band it was frustrating to receive the order again with no drinks. But when I went to report the missing item I received a most disappointing auto response that stated “Thank you for bringing this to our attention. Unfortunately, we are unable to provide compensation on this order due to your account history.” So I guess if you continue to use Door Dash services and pay them for it although they continue to forget your items you paid for eventually you will reach a moment when Door Dash will be okay with taking your money and not delivering your food... just taking your money. The rep Vincent quickly apologized and offered a refund for the missing drink, however the auto response is apparently the type of business Door Dash intends to conduct which is to take your money and provide shady service then refuse to right their mistakes unless you take time out of your day to argue with them about it. No thanks. I’ll be taking my business elsewhere.
  • img Expert Best Food Delivery & Takeout Apps of 2022

    Best Food Delivery & Takeout Apps of 2022

    Hungry? Before you order food, find out which takeout and delivery apps will save you the most money. We tested the most popular apps to find the best value.

  • img Expert
    1. Access to hundreds of your favorite chain and local restaurants across 450 cities in 45 minutes or less
    2. No order minimums! Sort restaurants by cuisine type, delivery speed, or price, but never a minimum order requirement
    3. Most popular partners include: The Cheesecake Factory, Buffalo Wild Wings, Just Salad, On the Border, California Pizza Kitchen, Red Robin, and more
  • img Community

    Great for busy family Sep 12, 2021

    By Kaila
    We have 3 kids and always busy. This app really help on those nights we just can't cook.
  • Wow! Horrible auto-response ... Jul 25, 2020

    By Loyal-Patron
    I have been using Door Dash from day one. I preferred Door Dash to Uber Eats, but there are constant issues of items missing, drivers leaving my order at other doors, drivers taking hours to deliver and if you order drinks forget about it. I continued to patronize Door Dash regardless of the constant mishaps because at least their customer service reps are extremely polite and helpful. However, I recently ordered a rather large order ($70 as usual) band it was frustrating to receive the order again with no drinks. But when I went to report the missing item I received a most disappointing auto response that stated “Thank you for bringing this to our attention. Unfortunately, we are unable to provide compensation on this order due to your account history.” So I guess if you continue to use Door Dash services and pay them for it although they continue to forget your items you paid for eventually you will reach a moment when Door Dash will be okay with taking your money and not delivering your food... just taking your money. The rep Vincent quickly apologized and offered a refund for the missing drink, however the auto response is apparently the type of business Door Dash intends to conduct which is to take your money and provide shady service then refuse to right their mistakes unless you take time out of your day to argue with them about it. No thanks. I’ll be taking my business elsewhere.
  • May 24, 2022

    By Josh M
    I've got a high-end new phone, so a utility app like this shouldn't be buggy and glitchy. It's that simple. [Also, the lack of a search function from within a restaurant's menu is a needless annoyance. If I'm ordering Thai food (which I am), and want pad Thai (which I do), I should be able to search for it, rather than scroll through the entire menu.] I'm done giving 4- and 5-star ratings to basic apps. Give me some groundbreaking feature, and I'll accept the bugginess. But ordering food? Nah.
  • Great app if you want to waste your money and time :) Jun 5, 2021

    By Yejinnie
    On multiple occasions I have had issues with doordash across different states, restaurant, time of order placed, the issue is clearly with doordash and the dashers themselves. I’ve had dashers deliver food to the entirely wrong apartment and swear up and down they delivered it to the right apartment even if the delivery photo clearly shows a different apartment number. I’ve had orders missing food many times, I once had a order from chipotle where I ordered a steak bowl with rice, beans, the works, and they literally gave me lettuce and meat with nothing else with the excuse their doordash system never send the orders to them correctly. I’ve had orders with ‘technical difficulties’ get cancelled an hour after I placed the order and got all the confirmation notifications saying ‘order confirmed by ___’ ‘order being prepped by kitchen’ only for doordash to turn around and claim ‘technical difficulties’ and tell me ‘place another order at a different restaurant’ as if by that time most restaurants had closed. All around a horrible app and a waste of time and money. Customer support is awful and half the time doesn’t even reply back, or will refund you $1 for a missing item that cost $10. Best bet I reccomend uber eats or literally any other app.
  • May 16, 2022

    By Emma Veit
    I've been usimg DoorDash since 2018 when it first came out. It is by far the best delivery app out there in my opinion. I'ts really convient and food gets delivered super quickly. The only issues I have are how the full menu is not avaliable for most restaurants and customer service repersentitives sometimes are a bit iffy. (I've been hung up on, told there isn't anything they can do even though there is etc.) But other than that it's great! It's way to easy to order out now.
  • Whatever Nov 15, 2021

    By kdawg7653
    I guess i can fix all my problems if i wasn’t so lazy and just went and got food myself. BUT, it’s frustrating that you offer a service to people and aren’t consistent. First off, everything is wildly more expensive, i don’t know it that’s doordash’s fault or not. I also can’t explain the frustration when i order food when i entertain guests, and my order gets grouped with another order and takes about 45-60 minutes longer. And i legit get MAD when my house is obviously closer to the driver than the other destination but they still go there first and drive all the way back to where they were in the first place to drop off my order. Why can’t the drivers use their own basic intuition?? The app itself is infuriating. I live in an apartment complex and when i type my address, it puts the pin in the completely wrong spot. I then move the pin, and add delivery instructions, but as soon as the dasher is on their way the app deletes all the information i just put. Although it seems like the drivers still see the delivery instructions. I just really wish the pin feature would work, because doordash drivers are, for whatever reason, completely incapable of finding my apartment. They leave my food at the completely wrong place, and just leave. Can’t even call to confirm?? Or even text??? Obviously it’s the wrong place. I have to go hunt it down wherever these Einstein’s think the delivery instructions say? It’s crazy. Idk what to expect though. So, whatever
  • Address issues Nov 6, 2021

    By Gregory J W.
    I enjoy the DoorDash app very much. I’ve been using it more than other food delivery apps. Ordering is simple and easy and many Dashers are friendly and professional from my experiences. The reason why I’m giving it 3 stars is that there seems to be some strange issue with my address on the app. Now I can’t speak for everyone else cause this might not be a problem for others but for me, it’s becoming a big issue. I live in a mobile home park and similar to apartments, we have Lot numbers specific to our mobile homes. I put all of the necessary credentials in for my address. I add my Lot number to the apt/suite spot. Everything’s there. However, for some unknown reason, the Lot number does not show up on the address and this has been confusing some of the dashers delivering to me. Now, most of the dashers end up finding me (though, some of them had to circle the neighborhood a few times or will call or text just to get additional information to help find me) but there have been times where my food was not delivered to the right place and this has happened more than twice (too many times to be honest…). I find it strange that my Lot number does not show for my address during these deliveries. It only makes things difficult for me and the dasher. I hope this gets fixed because this is becoming too much of a hassle for me to add extra instructions just to help my dashers when something simple as a “LOT NUMBER” can easily fix this problem…
  • Jim from Gainesville Florida Oct 5, 2021

    By Jim from Gainesville FL
    I scored this app really high because the app makes it very easy for people who do not drive to be able to appreciate the different stores businesses and restaurants and others in our community. I’ve also used the DoorDash out of state, and in other localities around Florida. My only concern is that number one they closed their ADA or assistance for people disabilities line and that is kind of challenging. When I need to get help with something. Also when updates happen frequently I find that I have to call customer service and work with someone who is definitely interested in helping but may not always have strong English skills. So we spend a lot of the call explaining what the problem is and how it might affect the blind community especially uses this app and I would hope that you would work more closely with the organizations American Council of the blind national Federation of the blind and their affiliates that work with technology do you continue to make this app even more accessible and inclusive. I gave you a four. But please know that if you are able to fix some of these loose ends and be a little more inclusive of your body visually impaired and reading customers I will review five stars. Thanks for a great app let’s just make it just a little bit better. I’m dictating this so please forgive any errors.
  • May 14, 2022

    By Jon D
    Wish double dash wasn't such a pain, I'd use it more. The menu for it is hard to navigate as you don't get the table of contents for a place, just a small bar at the top. For convenience stores with massive menus this is impossible to navigate, plus you gotta do it with a time limit ticking down. Then it always says the driver is waiting at one of the places when the map shows them between them. A pain to order Double Dash, annoying to track it. If you wanna discourage it, just don't offer it?
  • May 15, 2022

    By FeelMyGlory
    If waiting 3 hours for food, just to get a text saying it's been canceled, or getting a photo of your food at some random person's house, or getting someone else's order, or getting cold food is what you want then you've come to the right place. The orders are correct, on time, and at the right place maybe 1 in 15 times you order, and instead of even remotely attempting to solve the issue, like waiting 3 hours to get a canceled order, you get a refund that doesn't include the tip and taxes. 0/10
  • May 13, 2022

    By Rebekah Gordon
    Absolute garbage app. They accepted my order without having a driver and never found one. It was still showing as "looking for a driver" 10 minutes after the restaurant closed, so I canceled. No one ever answered their help line. I live in an urban area and have never had this issue with Ubereats or any other delivery app. I'd choose anyone but Doordash if I were you.
  • Really Poor Communication/Instruction Following Apr 22, 2021

    By Sjbusam12
    I’ve been using door dash for close to two years now and lately, I don’t know what it is, but no one knows how to deliver food lol. The past four times I’ve ordered from them, there’s been a problem. Instructions for the food itself not followed, instructions for the dasher not followed, etc. I’ve had to have food redelivered twice in the past week because of the dasher. The first time, they dropped it off at a neighbors house way down the street, and luckily they called me so I went to grab my food. On the days I order food at work in the morning, I ask that the dasher text me when they get here, as we’re closed when I order food, and the past few times I haven’t had anyone text me which door they left the food at. Today, I straight up didn’t get my food. I texted my dasher and asked where she left my food, and got no response. I checked the front and back doors, and the neighboring businesses, and my food wasn’t there, so I had to have it redelivered again. It’s just really frustrating and I feel like door dash thinks I’m just trying to get free food because I’ve had so many problems lately 😭 And I feel like a jerk even saying this but I tip really well because I know dashers don’t get paid super well and depend on tips, but I’m tired of having to tip close to $10 for someone who isn’t going to follow my instructions or even like... bring me my food lol. I have issues like this every once in a while, but never to this extent.
  • May 13, 2022

    By Scott Bartell
    Find another service instead. This app started getting wonky in the middle of an add-on order, and kept reverting to a previous screen when I tried to change the tip amount. Finally it crashed and logged me out completely, and when I logged back in on my computer I learned that it had double-ordered my add-on drinks from Total Wine & More, selecting the default tip amount for each order even though I never approved that. And when I try to cancel or correct the order, the website says they won't refund the doubled order if I cancel, and nobody's answering the help chat there. I will never, ever, trust this company with my credit card again. Pixel 3XL.
  • May 13, 2022

    By Atiz 57
    Fix your damn app. Everytime I open the app, it wont load. I have to log out, clear data, and struggle to log back in! And even then it WONT save my information. I've had to repeatedly put in my address and card info. Plus I've had other people's orders delivered to me. I know its not the driver's fault, but it's also difficult if they cant speak English.
  • May 6, 2022

    By Lux Thomas
    So I had previously given this 5 stars because yes it's more expensive and long wait times but thats expected. Fine. But the last month or so Doordash has been awful. Restaurants closed after I have already gone there to do a pick up, canceling 3 different orders in one day as they "ran into issues", and just getting a refund after waiting hours. And lastly 2 days in a row they just didn't send one of the items I ordered to the restaurant. I'm livid and done. Don't waste your time and money.
  • May 25, 2022

    By Jordan Bulkley
    Doordash is absolutely awful in resolving any issue, had an order for roughly $25 dollars that consisted of only one item. That item was wrong and inedible for me, and their solution was to offer $8 as credit. They wouldn't reorder the correct item, or provide a full refund, no apparently the only thing I'd be eating is the 2/3 of the cost of the order.
  • May 25, 2022

    By Abby Feauto
    I work on UX/UI for a living and, oh boy, does Door Dash need help. Unless a person is super hungry, they're probably abandoning the effort. Also, the price ratings are all over the place and incorrect. You need a better structure. Gave up and grabbed pick-up. Unless a person can't get their delivery from another app, they're probably bailing on this one.
  • May 7, 2022

    By Sev
    significantly worse than before. the substitution menu is a hell of its own. the first time i ordered groceries it glitched for a moment but i was thankfully able to get to it fairly quickly. today i can't get to it at all, and i've been trying for over 10 minutes. it just keeps sending me to the "search substitutions" page, so no matter what i do I can't reach the actual substitute/contact/refund menu
  • img Community
    Breakups are hard and sometimes you just need to stay home and enjoy some good food in bed while watching a movie. Doordash allows you to order food and drinks and have them delivered to your door in usually 30 to 40 minutes. You can get good food easily and just spend time healing after your breakup.
    img by David
    2 years ago
  • img Community
    If you love sushi and want to enjoy it from the comfort of your home, get some great local sushi delivered right to you using DoorDash. You can choose from different local choices, see reviews and get your food delivered in 30 or 40 minutes so you can have sushi at home without wasting any effort.
    img by David
    2 years ago
  • img Community
    Of all the fast-food delivery services, I have personally found that this one always provides quality services at fair rates. Usually, it's just $2 or $3 extra to have the food delivered. They also seem to have the most locations in the Midwest.
    img by Kendra
    2 years ago
  • img Community
    If you're craving shrimp or pork dumplings or want to order 10 different types of dim sum from your favorite Chinese restaurant, you can use this app to have steaming hot dim sum delivered to your door.
    img by John
    2 years ago
  • img Community
    Easily get food delivered to your nursing home. With over 310,000 food menus across more than 4,000 cities, this tool offers you one of the best restaurants' largest selections. It enables you to order from a variety of dishes and get them delivered to your doorstep.
    img by Sharon
    1 year ago
  • img Community
    When your partner is feeling blue, don't make them cook for the 4th night in a row. Try something new for a change and get their favorite food delivered to kickstart a fun evening.
    img by Sharon
    1 year ago
  • img Community

    Great for busy family Sep 12, 2021

    By Kaila
    We have 3 kids and always busy. This app really help on those nights we just can't cook.
  • img Expert Best Food Delivery & Takeout Apps of 2022

    Best Food Delivery & Takeout Apps of 2022

    Hungry? Before you order food, find out which takeout and delivery apps will save you the most money. We tested the most popular apps to find the best value.

  • img Expert
    1. Access to hundreds of your favorite chain and local restaurants across 450 cities in 45 minutes or less
    2. No order minimums! Sort restaurants by cuisine type, delivery speed, or price, but never a minimum order requirement
    3. Most popular partners include: The Cheesecake Factory, Buffalo Wild Wings, Just Salad, On the Border, California Pizza Kitchen, Red Robin, and more
  • Wow! Horrible auto-response ... Jul 25, 2020

    By Loyal-Patron
    I have been using Door Dash from day one. I preferred Door Dash to Uber Eats, but there are constant issues of items missing, drivers leaving my order at other doors, drivers taking hours to deliver and if you order drinks forget about it. I continued to patronize Door Dash regardless of the constant mishaps because at least their customer service reps are extremely polite and helpful. However, I recently ordered a rather large order ($70 as usual) band it was frustrating to receive the order again with no drinks. But when I went to report the missing item I received a most disappointing auto response that stated “Thank you for bringing this to our attention. Unfortunately, we are unable to provide compensation on this order due to your account history.” So I guess if you continue to use Door Dash services and pay them for it although they continue to forget your items you paid for eventually you will reach a moment when Door Dash will be okay with taking your money and not delivering your food... just taking your money. The rep Vincent quickly apologized and offered a refund for the missing drink, however the auto response is apparently the type of business Door Dash intends to conduct which is to take your money and provide shady service then refuse to right their mistakes unless you take time out of your day to argue with them about it. No thanks. I’ll be taking my business elsewhere.
  • Great app if you want to waste your money and time :) Jun 5, 2021

    By Yejinnie
    On multiple occasions I have had issues with doordash across different states, restaurant, time of order placed, the issue is clearly with doordash and the dashers themselves. I’ve had dashers deliver food to the entirely wrong apartment and swear up and down they delivered it to the right apartment even if the delivery photo clearly shows a different apartment number. I’ve had orders missing food many times, I once had a order from chipotle where I ordered a steak bowl with rice, beans, the works, and they literally gave me lettuce and meat with nothing else with the excuse their doordash system never send the orders to them correctly. I’ve had orders with ‘technical difficulties’ get cancelled an hour after I placed the order and got all the confirmation notifications saying ‘order confirmed by ___’ ‘order being prepped by kitchen’ only for doordash to turn around and claim ‘technical difficulties’ and tell me ‘place another order at a different restaurant’ as if by that time most restaurants had closed. All around a horrible app and a waste of time and money. Customer support is awful and half the time doesn’t even reply back, or will refund you $1 for a missing item that cost $10. Best bet I reccomend uber eats or literally any other app.
  • Worst delivery and customer service ever!!Do not use!! Mar 3, 2021

    By gzitsstistii
    I have been a frequent door dash user and over the last month there customer service and service has been an absolute nightmare! The last 6 orders I've had with them have all been missing main entrees, sides and orders as well as items being made incorrectly even though I specify exactly what I ordered which I understand it's food service but when you haven't ate dinner an you order food you expect to receive the food you ordered and if you do not then I expect either for the order be corrected or a refund but after calling this last time because my order was missing 5things and the rest was made wrong. This order was 40 bucks for taco bell and when I got in touch with customers service they were rude and said that I have reached my limit on refunds. Which makes no since I didnt have to have a refund I just wanted what I paid for and if that's not possible then I wanted a refund for it and they stated they couldn't do wither and that there was no supervisor and no help at all. Deanna was the customer supports name and she was horrible. I refuse to pay for something I did not receive!! That's theft basically this is ridiculous an I will never us this service again!!
  • Good (overall) Apr 27, 2022

    By Anton Ego_food critic
    In many ways, the work of a critic is easy. We risk very little, yet enjoy a position over those who offer up their work and their selves to our judgment. We thrive on negative criticism, which is fun to write and to read. But the bitter truth we critics must face, is that in the grand scheme of things, the average piece of junk is probably more meaningful than our criticism designating it so. But there are times when a critic truly risks something, and that is in the discovery and defense of the *new*. The world is often unkind to new talent, new creations. The new needs friends. Last night, I experienced something new: an extraordinary meal from a singularly unexpected source. To say that both the meal and its maker have challenged my preconceptions about fine cooking is a gross understatement. They have rocked me to my core. In the past, I have made no secret of my disdain for certain foods and those who prep it. It has been said that “anyone can cook”. But I realize, only now do I truly understand what those meant. Not everyone can become a great artist; but a great artist *can* come from *anywhere*. It is difficult to imagine more humble origins than those of the genius now cooking around the world. I will be returning to Door dash soon, hungry for more.
  • WORST FOOD DELIVERY SERVICE Feb 20, 2021

    By abridgepayano
    Wow. I’ll start by saying that my food has arrived late and cold on several occasions. I have been using Uber eats religiously ever since. Tonight, I was in the mood for chili’s, which only door dash offers delivery for. I REGRET IT. Why did I ignore my past experiences and give DoorDash another chance?! I am so mad at myself. LISTEN TO THIS: I ordered my food around 9:00 pm. An HOUR later, a driver finally decides to take the order. HE COMES FROM A CITY 25-30 minutes AWAY FROM MY HOUSE. The food arrived at 11:00 pm. COLD AND SOGGY. Not only was the food late but I PAID FOR PRIORITY DELIVERY AND THE DRIVER MADE TWO STOPS BEFORE MINE! Not one, but TWO STOPS. I contact customer service and after spending 40 dollars on food, they offer 13 dollars refund and 5 dollars “credit”. I paid for the food, I paid for the delivery fee, the tax, the maintenance fee, and the TIP. And all you can offer in return is 5 dollars credit? Door dash charges 7-8 dollars in alone in fees. That 5 dollar “credit” won’t even cover the fees. I will be filing a complaint with the BBB. I think it’s horrible that I paid with my hard earned cash for a service that is mediocre. How could you not notify me that my driver would be making two stops before mine but charge me for priority delivery? Horrible company
  • Horrible feedback. Unprofessional drivers and support Mar 25, 2019

    By Hkeyes808
    My experience through this app has been disastrous. I have two young children and only one vehicle that my wife takes to work each day. Unfortunately the one or two times I order through this app I have received the worse service I have ever received anywhere. Both times my driver accepted the order that I had placed which therefore gave permission to the restaurant to cook my food. Both times my driver decided to not leave there current location for over an hour each time. If I had accepted the food it would have been cooked two hours before I would have received it. Another driver threatened to spit in my food when I asked how long it would take after waiting an hour. (Wait time stated 20-30 mins) and seeing that this person had not even left there house to get my food until after an hour after it was made. Now I have to deal with this person having my address. After all the wasted time and all the grievance customer support can’t even offer free delivery for my troubles. They say your money will be back in my account in three to five days. My claim with a disgruntled driver was closed without any feedback. Money hungry company who does not care for there customers.
  • Would have been 5 stars but...... Apr 2, 2019

    By veeslappy
    So I love this app has great prices, promos, and a wider variety of restaurants than other delivery apps BUT TODAY WAS LIKE PULLING TEETH TRYING TO PLACE MY ORDER. I’ve used this app for more than a month had small problems here or there but nothing major until I was blocked from submitting orders for no reason at all I called my bank to make sure the card info was valid and they said the reason for the decline was a mismatch billing address so I called DoorDash to verify all the information and the lady starts to tell me that I haven’t used it in a while so that was why but I explained that I used it yesterday and she says well there is no block on our end it’s your banks fault so more or less I was politely told “Oh well” I played around with the app and discovered that I could use my Apple Pay to submit the order so I did but what makes no sense is that the same card on my Apple Pay is the same card I was attempting to use in the first place but I’ve never had to use Apple Pay in the past so the whole situation was just annoying and I’m starving in the process so I’m just disappointed that there is no rhyme or reason to what happened to me. She said she would escalate the case but there is no est. resolution time......go figure
  • Incase of problems Apr 26, 2020

    By LB5311
    I recently DoorDashed for my parents who are older and not able to use this app. I put their address in correctly, as I have doordashed several times for them prior. The driver dropped the food off at the wrong house, and the people he dropped it off to kept the food. There was no immediate way to contact this company to discuss this issue. My parents food total was $68 not to mention my parents always give a $10 cash tip. My parents were out of almost $80! Yes after 3.5 hours and a lot of googling we were able to get their money back, however at that point I made them soup at home because they were hungry and couldn’t wait for yet another order after spending 3.5 hours finding out how to get their money back. Also, recently I ordered milk shakes for myself and daughter and when our food and milkshakes arrived our milkshakes had spilled all over the cup carrier and down the side of the cup to the point when I picked the carrier up, it was leaking out of the bottom of it. I personally think if you plan on ordering door dash your items should come to you in once piece and to the right HOME. There’s no easy way to contact someone with any complications.
  • Bad dasher. Jul 12, 2019

    By DrAnneLewis
    Husband ordered food for our kids after I got back from a 12 hour flight from Europe. Our order from Wendy’s was wrong and when asking the dasher where our chili or second salad was he merely shrugged, said this is all he was given and it was Wendy’s fault and to call door dash. When I went to Wendy’s, they blamed the dasher. Meanwhile something that was supposed to make my life simpler and cost more then it was worth wound up taking twice as long. I received no apology from the dasher or Wendy’s. I don’t think it’s inappropriate to expect the dashers to double check the food the same way I might on the way of if drive through line. This won’t make up for everything, but at a minimum it’s a dashers job to at least ensure the approximate number of items are accounted for. Two salads, two chilis, two fries and two burgers looks a lot different than one salad, two burgers and two fries. I don’t understand how this all works and it’s not my job to understand. I do, however, expect kindness and an apology when there’s an oversight that I not only have to drive out for but also pay out of pocket for - a second time. This appears to be basic customer service that’s missing. Disappointed with this dasher.
  • Drew Sease should be given a raise!! Jan 6, 2020

    By hannah sease
    If you don’t know who Drew Sease is in a company as large as DoorDash, well I feel sorry for you. Drew Sease is a diligent, hard working, charismatic, headstrong individual who will get things done! Never mind his trusty side kick JZ, or is it the other way around? Anyway, I am pleased to now be apart of the DoorDash culture now as I have just placed my first order through you all! I know, shocking as a millennial and college student none the less, but regardless still very true. I want to clarify that I haven’t used any other competing companies services, as I understand that would be a genuine betrayal to my own brother. I primarily cook at home but am feeling quite pampered today so the food comes to me. Onto my review: as I await the quick arrival of my food, I am exploring the DoorDash app and find it to be easy to navigate/user friendly, quick and efficient and visually appealing. DoorDash is the best food delivery service and I would recommend it to anyone that comes across my path! As for the executives in this company who are diligently working to contract new partnerships with restaurants, etc. they should be given a raise! They are doing a fantastic job! - Anonymous user *HS*
  • img Community

    Great for busy family Sep 12, 2021

    By Kaila
    We have 3 kids and always busy. This app really help on those nights we just can't cook.
  • May 16, 2022

    By Emma Veit
    I've been usimg DoorDash since 2018 when it first came out. It is by far the best delivery app out there in my opinion. I'ts really convient and food gets delivered super quickly. The only issues I have are how the full menu is not avaliable for most restaurants and customer service repersentitives sometimes are a bit iffy. (I've been hung up on, told there isn't anything they can do even though there is etc.) But other than that it's great! It's way to easy to order out now.
  • Jim from Gainesville Florida Oct 5, 2021

    By Jim from Gainesville FL
    I scored this app really high because the app makes it very easy for people who do not drive to be able to appreciate the different stores businesses and restaurants and others in our community. I’ve also used the DoorDash out of state, and in other localities around Florida. My only concern is that number one they closed their ADA or assistance for people disabilities line and that is kind of challenging. When I need to get help with something. Also when updates happen frequently I find that I have to call customer service and work with someone who is definitely interested in helping but may not always have strong English skills. So we spend a lot of the call explaining what the problem is and how it might affect the blind community especially uses this app and I would hope that you would work more closely with the organizations American Council of the blind national Federation of the blind and their affiliates that work with technology do you continue to make this app even more accessible and inclusive. I gave you a four. But please know that if you are able to fix some of these loose ends and be a little more inclusive of your body visually impaired and reading customers I will review five stars. Thanks for a great app let’s just make it just a little bit better. I’m dictating this so please forgive any errors.
  • Doordash even stole Keys. Doordash doesn’t hold their Enployees Accountable Mar 29, 2020

    By Funfun2.0
    Although I made a huge unfortunate mistake of leaving my keys in the door after getting home from work, tired, with handful of things, my doordasher violated me. The doordasher stole my keys!!!!!! As soon as he arrived we heard him remove the keys from the door, knock, then run. After opening our door we found our food sitting on our mat, as we had prompted for no contact. When realizing he took our keys we submitting a complaint to doordash as well as submitting a police report. The detective assigned to the case contacted doordash hoping to communicate with the dasher, however doordash will not release his information. Understandably, I get wanting to protect the employee, but I don’t understand not diligently working to make sure the issue at hand is resolved nor happens again. If they have not fired that dasher, they inevitably have a thieving employee ready to prey on the next customer. ADDITIONALLY, we learned that doordash is too unreliable when two days later we received the complete wrong order, we tried to immediately contact the dasher to inform her we had the wrong order and she was potentially delivering another wrong order, but doordash had blocked the number already. Although we received credit for the inconvenience we have learned that trusting doordash is far too much of a stretch for us.
  • It’s okay Jun 14, 2020

    By Chaol W
    I love the variety of options on this app, but there are so many frustrating things about the app itself. I’m not going to talk about the over priced tips, or how you have to tip before you even receive your order which can’t change if you’re dasher is great or crappy. There isn’t even a comment section to give feedback on the dashers because I know a few have eaten some of my food while delivering it to me. The “your favorites” section of the app is crap because it has restaurants on there that I had once and hated. Not only is there no option to actually add a your favorite, there’s no way to remove them from the section. Every time I go to “your favorites” that place is always the first in line which is also very irritating. If a restaurant is closed on a day you look for it, it shows up as “no result” even though I can go through my previous orders and find it that way. I will say I am appreciative of how responsive the support team is if the restaurant messes up, or the driver hands off the my food to someone else. They are quick with a refund, but they don’t refund your tip even if the driver doesn’t do what he is being paid to do. I would be a much happier customer if the issues surround the “your favorites” section was fixed and the drivers could be held accountable for their mistakes.
  • May 9, 2022

    By Shiey White
    Definitely enjoying the app for the convenience of meals. Especially when I travel to different states and don't want to leave the room. Although, I wish they held the vendors more accountable for the lack of options available, out of stock or missing from orders. Too often the order is not what you'd get if you went into the establishment. We should have the same service and options as if we were at the location ordering in person.
  • read for decent info 🧐 Jul 29, 2021

    By killaudreylmao
    i use door dash A LOT, the service is great, the best out of all apps ive used. i live in a spot thats pretty hard to find, but the drivers always follow instructions amazingly. sometimes my food is a little bit cold, but i blame this on living in a busy town with lots of traffic. i have yet to have a bad experience with a driver. that being said, the system of door dash could be a bit better. theres been a few times where, for some reason, they back charge a couple days later for a delivery fee. this would be so bad if it wasnt $15, and doordash claims delivery fee is "$1.99". this has caused some complications because money doesnt grow on trees, and this was just the easiest way to get food to me. i also do not like the fact that you are given options for tips, rather than being able to enter them yourself. not many complaints at all, out of all of the delivery apps ive used this one is by far the best, there will always be complications with everything. all the drivers ive had have been great, unlike postmates and uber eats, so yea, go with door dash!! plus, there is a plethora of restaurants and businesses on doordash. i can find small bakeries in my city that i wouldnt be able to on another app, so thats another great thing.
  • DoorDash! Crazy or just down right awful? Jul 2, 2021

    By Gyouedbuihubhxuhih
    I’ve tried many other delivery options and have had no noticeable difference in terms of service with the other ones. When it comes down to it it’s what people are working for them is what makes them out to be. So is DoorDash really worth trying out or should you just MoveOn? I think people should give a try the DoorDash. Makes them different from their competitors is there pricing. Now granite any order you make that have someone else doing it for you and bringing it for you is going to cost you a handful of money. Depending on how much I use it though can change how much you’re spending. For example whenever I use Uber eats I spend at least $20 or more depending on how big the meal is. Whenever I use DoorDash though, it is roughly always under. Again it may be only a couple dollar difference but if you order food that much it starts to really add up. My conclusion is is that if you’re not satisfied with your current service that you’re using or wanna different one you should definitely try DoorDash next. Don’t take my response for granted though everybody can have a different experience and if you think I’m wrong that’s fine go ahead and try something else👍
  • My Second DoorDash Delivery Apr 10, 2020

    By tinobike
    My second experience with door dash. I understand this is unprecedented times so I’m trying to be lenient-but I checked the reviews and didn’t want to try this service due to other people’s experience. However my sister encouraged me to give it try but so far my experience has not been good. I’m not sure why the person ordering and the person delivering the food cannot speak and/or text each other in the app after the food is delivered. I received a text stating door dash was approaching then I receive a notification to rate the delivery. I tried to call or text using the number on the text but it didn’t work. Plus the person delivering our food left our food at a neighbors house across the street outside in the rain. My husband walked around the neighborhood checking if the food was delivered to in incorrect address as it took a while to contact someone at DoorDash. My husband eventually found the food after sitting outside in the rain for 30 minutes. Meanwhile I was trying to connect with DoorDash however communication was sporadic. I hope moving forward our experience will improve as it can be expensive eating out however also want to help local restaurants.
  • Great App! Needs Tweeking Sep 2, 2018

    By Fliffy17
    I love that I can order my food and have it brought to me, when on any other occasion, I would have to drive to get food. But the drivers need to have more strict consequences when they don’t deliver correctly. I’ve ordered from Taco Bell 4 different times now. There was only one instance where my dasher didn’t do what she was being payed to do. She came with my food before I got the notification that she had picked it up. Then when she got in her car I was spammed with notifications in the order that they should have come (Your dasher has picked up your order and is on the way, your dasher is approaching, and your food has been delivered.). The next problem I had is with scheduling. For all of my orders I made, I was at work, busy. I had scheduled the orders for 5p and the dasher came an hour early. The Taco Bell immediately started to make my order and I got my food within 10 minutes of me placing the order. Which was at 3:50p or so. The food came perfect. I had what I ordered exactly. The only thing that I would like to see is improvements to he scheduling option so that it better fits the needs of the customers. Also for drivers PLEASE make sure to mark when you’ve done the actions (picked up, approaching, etc). Other than that, great app!
  • May 24, 2022

    By Josh M
    I've got a high-end new phone, so a utility app like this shouldn't be buggy and glitchy. It's that simple. [Also, the lack of a search function from within a restaurant's menu is a needless annoyance. If I'm ordering Thai food (which I am), and want pad Thai (which I do), I should be able to search for it, rather than scroll through the entire menu.] I'm done giving 4- and 5-star ratings to basic apps. Give me some groundbreaking feature, and I'll accept the bugginess. But ordering food? Nah.
  • Whatever Nov 15, 2021

    By kdawg7653
    I guess i can fix all my problems if i wasn’t so lazy and just went and got food myself. BUT, it’s frustrating that you offer a service to people and aren’t consistent. First off, everything is wildly more expensive, i don’t know it that’s doordash’s fault or not. I also can’t explain the frustration when i order food when i entertain guests, and my order gets grouped with another order and takes about 45-60 minutes longer. And i legit get MAD when my house is obviously closer to the driver than the other destination but they still go there first and drive all the way back to where they were in the first place to drop off my order. Why can’t the drivers use their own basic intuition?? The app itself is infuriating. I live in an apartment complex and when i type my address, it puts the pin in the completely wrong spot. I then move the pin, and add delivery instructions, but as soon as the dasher is on their way the app deletes all the information i just put. Although it seems like the drivers still see the delivery instructions. I just really wish the pin feature would work, because doordash drivers are, for whatever reason, completely incapable of finding my apartment. They leave my food at the completely wrong place, and just leave. Can’t even call to confirm?? Or even text??? Obviously it’s the wrong place. I have to go hunt it down wherever these Einstein’s think the delivery instructions say? It’s crazy. Idk what to expect though. So, whatever
  • Address issues Nov 6, 2021

    By Gregory J W.
    I enjoy the DoorDash app very much. I’ve been using it more than other food delivery apps. Ordering is simple and easy and many Dashers are friendly and professional from my experiences. The reason why I’m giving it 3 stars is that there seems to be some strange issue with my address on the app. Now I can’t speak for everyone else cause this might not be a problem for others but for me, it’s becoming a big issue. I live in a mobile home park and similar to apartments, we have Lot numbers specific to our mobile homes. I put all of the necessary credentials in for my address. I add my Lot number to the apt/suite spot. Everything’s there. However, for some unknown reason, the Lot number does not show up on the address and this has been confusing some of the dashers delivering to me. Now, most of the dashers end up finding me (though, some of them had to circle the neighborhood a few times or will call or text just to get additional information to help find me) but there have been times where my food was not delivered to the right place and this has happened more than twice (too many times to be honest…). I find it strange that my Lot number does not show for my address during these deliveries. It only makes things difficult for me and the dasher. I hope this gets fixed because this is becoming too much of a hassle for me to add extra instructions just to help my dashers when something simple as a “LOT NUMBER” can easily fix this problem…
  • Good App. Good Service. Good Money Grab. Jan 1, 2021

    By ANTMAN489
    I find that the app itself is easy enough to use for any of my food orders. However the pricing is a bit high just to have some food delivered. I’m talking about the delivery, and service fees. They offer free delivery on certain orders, from certain restaurants, except the service fee will then be higher. It’s just quite a leap in price from picking something up, to having it delivered through Door-Dash. I get that it’s meant to be convenient. However, something stops being convenient when it becomes quite a bit more expensive. Then they say “we’ll just sign up for our Door Pass” and you’ll get free deliveries, except again, those services fees are tricky. Not to mention, you’re now paying $9.99 a month for something you only use like once or twice a month. It just doesn’t make much sense unless your ordering food delivered several times a week, but even then with the service charges and tips added, you might as well drive the 5 minutes (2miles) and pick it up yourself. These Apps in a way take advantage of elderly people, and sick people who can’t leave their homes due to isolation, quarantine, or the fear of getting sick and who have no family or friends to help them. They have no choice but to spend the extra money to use these apps so they can eat. Which is not great in a time where a majority of people are financially struggling. End review rant.
  • Love DoorDash…but MANY order issues Sep 11, 2021

    By Bakery Story/Team Lava
    1st, let me say, I do LOVE DoorDash. Very convenient, especially during this never ending Covid pandemic. I am immunocompromised & have to take immune suppressing drugs daily due to a rare condition..and I live in a state with 1 of the lowest vaccination rates..and I live less than 30 minutes from 1 of our state’s “hotspots” so..very helpful for me. DoorDash customer service is awesome. Most of the drivers I’ve encountered are super nice. So why the 3 stars right? I would estimate that 1 out of every 3 orders I place has an issue. I haven’t used the app in many months because 5 (FIVE!!) orders in a row had issues! Not minor issues either…items left out, items substituted (without contacting me and/or confirming I was ok with it), food completely wrong, etc). And I’m often ordering for my 6 yr old, who has a sensory disorder/ADHD/anxiety/dyspraxia so she often gets upset and..it’s just frustrating because it’s all completely avoidable IMO. As I said, customer service is wonderful & helps resolve issues..but I’m still left without the items I needed/wanted, still have to get them & also take the time to get in touch with customer service & work on a resolution. Who really wants to do all of that more often than not when ordering?? I would truthfully use another service if one was available in my area. Just to avoid the hassle. But, again, DoorDash itself is wonderful 🤷‍♀️
  • Assignment of Dashers Oct 15, 2020

    By DSR17
    I’m not sure how this works, but I’ve faced this issue innumerable times. So my user journey is - I check out the food/restaurant on doordash -> order food from the resto -> order is placed -> money deducted (all good till here) -> I see an ETA -> And now a dasher is assigned (which I see) -> So the dasher makes it a point to not pay heed to the ETA and bring food anytime after that. I am a human and I crave food when hungry. And that is why app like Doordash exist because of the craving and the ease to answer my craving. And when that is not satisfied, trouble begins and I write a review. So my problem is 1.) How come dashers change mid-way : is it like they bring food and in mid-way ‘Tony (namesake, the dasher who was assigned)’ met ‘Frank(new dasher)’ and they exchanged my food mid way and now Frank comes. 2.) Many times I receive my food cold. Why? If the taxes are not sufficient increase them but bring my food ‘hot’. Please. 3.) The dashers are always assigned to multiple pick-ups and no wonder food turns up cold - kindly make an algorithm so that a dasher pertains to not more than ‘3’ orders else the customer has to eat stone-cold food. 4.) Tips - I earlier used to give them, but once I started receiving stone cold food I stopped and I am afraid what else can I do. I want convenience and thanks to you I am getting that but not at the cost of delayed and cold food. Apologies but I should have voiced this out earlier.
  • Dasher dropped my food off at the wrong address😡 Aug 12, 2021

    By DesereyNicole88
    I ordered seafood from this known restaurant that was maybe 15mins away for my kids while I was at work. When I seen the dasher getting close I called them to tell them to be standing outside, he’s about to pull up. Well I got a picture text from the dasher handing my food to a man that clearly wasn’t my kids. I called my kids asked did they see anyone outside because he just gave the food to someone, they said NO so I immediately hurried and called the driver. He proceeded to tell me he was at the right address so I told him no sir my kids are standing outside he said well I gave it to a older man I asked could he go knock on the door because he gave my food to the wrong family. This man hung up in my face then would not answer my calls!!! I was so furious. I made a complaint and Door Dash took no time reaching back out to me only to find out that he in fact did drop my food off at the wrong location. Door Dash refunded me my money back which will take of course 5-7 days but they are the reason I gave 3 stars because of customer service being so excellent. As far as the driver I wish I could write a individual review about him. That was just plain unacceptable. Door dash need to add the feature where you can track the driver. If they have it, I’m behind on trying to figure out how to do it. Do better Dashers!!
  • May 22, 2022

    By Elizabeth Stockman
    Overall I've had a pretty positive experience with Door Dash, but they really need to have some kind of system in place to check the bags for all of the items before delivering. 80% of the time items are missing from my orders. While Door Dash always refunds the money, it wpukd be better to get the food. Update: Took off one star because they don't tell you a restaurant is closed until after you select your food and try to place the order. Other apps don't let you order from closed restaurants.
  • Great customer service Oct 18, 2021

    By Aaliyah's Mommy 12
    Cons: Some Dashers lie and steal the food. A lot of my orders are wrong despite my instructions. Sometimes DoorDash won’t reimburse you if your order is incorrect which isn’t fair because this happens quite often. Pros: Customer service is excellent for the most part. They do what they can to rectify any issues. DashPass is great if you’re a frequent user. Suggestion: Better protocols for incorrect or missing items. I shouldn’t be treated like a liar because the restaurant got my order wrong. I’m not sure how you discipline rogue Dashers but I hope they lost their job. I’d have several instances where people take off with my food and I’m not ok with that even if I get the refund. I’ve wasted hours of my time, waiting for my food. Something should be done about that. All in all, DoorDash is ok. I prefer to cook at home at this point because all these apps seem to be a waste of money, time, and unnecessary stress. Update: DoorDash sent me an email stating that my review of a restaurant went against their community guidelines. Say what? All I say was, “My pizza was undone in the middle and I was disappointed.” At this point, I will no longer be using DoorDash. There is no reason for a food delivery service to refuse honest reviews of restaurants. That’s very shady. Also no longer ordering anything from Chuck’s Pizza. They can both GTH.
  • Denny’s Nov 20, 2021

    By hayden roberson
    I don’t like how Denny’s takes ur money but cancels ur order and then say was 5-7 days to get ur redound like no the she give you ur refund right away overall the app DoorDash is great but if I could report a store it will be Denny’s and not to mention when I ordered from Denny’s before the plastic silverware was already open my eggs weren’t fully cooked and I asked for scrambled eggs and my bacon wasn’t done and they only gave me one syrup container that wasn’t filled to the top and my hot chocolate was halfway gone DoorDash u need to fix this because this is unacceptable for Denny’s to be taking people money but canceling the order and then we would have to wait to get our refund and my child is starving and I can’t cook for her because I have a netting in 5 minutes and Denny’s is what she wanted for dinner so how am I supposed to feed my daughter if Denny’s is canceled my order but took my money I’m about to delete door dash and start using Uber eats this is not acceptable to working mothers WHO BARELY HAVE TIME FOR THEIR KIDS AND FOR THEM TO COOK FOR THEIR KIDS and ik people are reading this and probably saying it’s not that big of a deal just order more well I can’t that was the last bit of money I had until I get my paycheck on Sunday until then my husband will pay for groceries because he doesn’t like ordering take out thanks a lot DoorDash/Denny’s
  • May 14, 2022

    By Jon D
    Wish double dash wasn't such a pain, I'd use it more. The menu for it is hard to navigate as you don't get the table of contents for a place, just a small bar at the top. For convenience stores with massive menus this is impossible to navigate, plus you gotta do it with a time limit ticking down. Then it always says the driver is waiting at one of the places when the map shows them between them. A pain to order Double Dash, annoying to track it. If you wanna discourage it, just don't offer it?
  • Really Poor Communication/Instruction Following Apr 22, 2021

    By Sjbusam12
    I’ve been using door dash for close to two years now and lately, I don’t know what it is, but no one knows how to deliver food lol. The past four times I’ve ordered from them, there’s been a problem. Instructions for the food itself not followed, instructions for the dasher not followed, etc. I’ve had to have food redelivered twice in the past week because of the dasher. The first time, they dropped it off at a neighbors house way down the street, and luckily they called me so I went to grab my food. On the days I order food at work in the morning, I ask that the dasher text me when they get here, as we’re closed when I order food, and the past few times I haven’t had anyone text me which door they left the food at. Today, I straight up didn’t get my food. I texted my dasher and asked where she left my food, and got no response. I checked the front and back doors, and the neighboring businesses, and my food wasn’t there, so I had to have it redelivered again. It’s just really frustrating and I feel like door dash thinks I’m just trying to get free food because I’ve had so many problems lately 😭 And I feel like a jerk even saying this but I tip really well because I know dashers don’t get paid super well and depend on tips, but I’m tired of having to tip close to $10 for someone who isn’t going to follow my instructions or even like... bring me my food lol. I have issues like this every once in a while, but never to this extent.
  • May 25, 2022

    By virgo
    Two huge issues: restaurants no longer being available for God knows what, and the fact that DD picks the farthest chains from you to order from. For the first issue, what I mean is that a restaurant that's been on the app since the beginning will randomly disappear one day and never be available again, despite them still being available on other apps. For the second issue, when picking up or placing an order to be delivered, DD picks a chain that's 7 miles away instead of the one 2 miles away.
  • May 15, 2022

    By Wes A
    The order doesn't come direct. 45 mins in the car (it's a 12 min drive) is too long to wait for a burger and fries. By that time it's cold and unappetizing. Then there's the menu mark-up. I hate that. Just add a fee at the end so I know what I'm actually paying for. It's sort of like how ecom sites used to try and change the price based your zip code. Don't be shadily adjusting prices. Oh and those onion rings everyone raves about? They're not on the menu. Will pick up by myself next time...
  • It’s a mess Aug 29, 2020

    By derfnturf
    Customer service was amazing so that’s where I’ll start. With the good news. The bad news for me is that the fees are not clear and expensive. There is also a “delivery fee” but then also a tip. I don’t understand how that makes sense. If you just paid your drivers the money they deserve it wouldn’t be on me to cover the cost. I know you make money off each order and with the way deals can be structured there’s all kinds of money you guys get per transaction. I’m not saying this operation doesn’t deserve to make money. Obviously the inventor needs his cut and I’m happy to oblige. But too much of the weight is carried by the worker and that’s ridiculous when my tip is a huge part of how they can afford to live. Ultimate this side hustle culture can’t sustain its self and these types of outfits can’t last under the pressure of time. Pay your employees better and stop making the consumer pay their wages. I’m positive this company could survive if they did it and it’s a testament to the world we live in that I have to call 3 times to get extra fees taken off my card when the only reason I used this app was for a free order from an e-mail I received. I never got the free order and only was given 5 dollars to compensate. Hey it’s more than nothing but it’s a far cry from what I was promised. If I could leave work for lunch I’d happily go get the food myself and that’s the only reason I use this app.
  • Great concept, horrible execution Feb 5, 2020

    By abillye
    Doordash support is horrible!!! If there is an issue with your food there is no way to get it fixed, so if you have no transportation or any other food available your out of luck. There is no way to provide feedback on restaurants or drivers to hold them accountable. For example, I had an order canceled 30 min after I placed it even though it said it would be arriving within 12-18 minutes, I had gotten home late from work so ordered that way so I could take care of things at the house, eat and go to bed, instead I’m up an hour and a half later due to no notification. I should be able to put a review on that restaurant so that others are aware of their unreliability. Another restaurant never reads special instructions, so first off, I get food I won’t eat and will only get a partial refund, um, no, I should get a full refund for the cost of the food at least. I should also be able to put a review on that restaurant so customers know they have to call the restaurant if they have special instructions and want them followed. Not to mention the driver that drove up in my YARD instead of my driveway! I mean, come on!!! The only thing you can put is driver is unprofessional ... seriously? It’s absolutely ridiculous and completely frustrating, need to be able to leave restaurant reviews and doordash needs to have some accountability for poor performance for the restaurants and drivers.
  • App and service needs changing Jun 23, 2021

    By GiacAgostini
    DoorDash’s service is quite frustrating If i am honest. I have used it five times and each time there has been a serious issue. The first two times I ordered something, I wasn’t notified of the food being picked up or the order being processed until I got a call and hour later by an angry driver who had been waiting outside. I was then met with only half of my order, I contacted the driver (no response) and customer service, who gave me a $3 credit for a $40 order. The other three times the order times for the food took twice as long as they were supposed to. Now this may have been due to busy restaurants or whatever, but again the app once I order gets stuck on “processing your order” and I have no idea what the true update is. These other three times I was in contact with a representative who kept apologizing and trying to give me credits and cancel the order after I had waited for two hours. I just wanted the food and it eventually came, cold and again with items missing, so I spent $40-70 ont these and did not even get my full order. I try to keep my faith in this service but time and time again it has let me down. The app desperately needs to be changed, and the customer service needs to not constantly apologize and help their customers find their order rather than throw credits in our face.
  • Overcharging Menu Prices Apr 1, 2019

    By Bitmoji#1Fan
    My experience with DoorDash was going fairly well during my 30-day free trial of no delivery fees. I was aware of the higher fees for service, but thought that the menu prices for each restaurant did always seem rather high. It wasn’t until my most recent and last order that I discovered DoorDash sets and charges the menu prices that they see fit for each restaurant. When I received my order from a very friendly Dasher, she made a comment that I got a bargain for my order. I asked how so, and she responded because it was only $14. Only however, I paid $35 for my food, tax, service fee, and dasher tip ($5.60). (I was waived delivery fee during my trial) Therefore, for the food and tax I paid roughly $25. How did the dasher only pay $14 for the food when I paid for $25? (Before service fee and tip). DoorDash is over charging menu items. I found this out first hand, and by a customer service rep slipping up over the phone. The company already charges for deliver fees and service fees, how is it that they also inflate the menu prices?! Customer service somewhat solved the issue, but if I had not of called to correct it, the company would have more money in their pockets. There was also no receipt in my bag, so if that Dasher had never mentioned how much she paid, I would have never known. I understand a company needs to make profit which is why there are fees, but this dishonesty has lost my business.
  • Something’s Always Wrong Apr 22, 2022

    By Sonny Bb
    Let me start by saying that I usually order through a restaurant’s app or site and not this one, but when a restaurant partners w/ DoorDash, I have no choice but for my delivery to go through them. And it’s always DoorDash that messes something up. Missing items, mostly. But last order was the final straw. I made a scheduled order earlier in the day to be delivered around 6. Twenty minutes early, my driver marked that they’d delivered the food. They did not. Another thirty minutes go by, I call the restaurant, they tell me the food was picked up to be delivered so I have to call DoorDash support. Food’s over half an hour late at this point. Support staff was kind (one lady had a rooster crowing in the background so sadly I couldn’t hear half of what she said, but hey, that’s what happens when you outsource CS), got my food redelivered, but it took a while. Don’t know what happened to the first driver but hope he enjoyed his petty loot of boneless chicken wings. In total I got my food nearly two hours after it was originally scheduled to arrive, and there were still missing items! Unacceptable. Great job DoorDash, I’ll be going through the inconvenience of picking up my orders from any restaurant that uses you as a middle man from now on. Edit: When asked to give feedback via text the link just led to an empty webpage, so I figured I might as well give feedback here.
  • Breakfast tale of caution!!! Aug 28, 2021

    By Tabs_18
    I was loving this app at first, I frequently work from home and it has made delivery of my favorite foods quick and simple!! However, I placed my third door dash order today, shortly after the driver messaged me to let me know she was running late (way before the delivery time, so I’m not worried), about 5 mins later I received a message the food had been delivered (right on time, so I’m still not concerned). Looked on the front porch, no food. Messaged the driver to ask if their were issues with the address and got a simple reply of “no”. Contacted customer support and told them I didn’t receive the order or a photo confirmation of delivery like I have with my other two deliveries and was pretty sure I may have just bought their drivers breakfast. Was offered refund or redelivery, which is fine and I’m sure standard. When I questioned if leaving a photo was standard company policy, I was told they were sorry there was no photo confirmation of delivery attached to order, (which of course there will not be if the food is not delivered!), no apologies for the driver stealing my breakfast, or any indication the company has plans to do anything about the situation! Needless to say I’m a little hangry and irritated that I was treated like the one stealing something by customer support, and will not be relying on door dash for deliveries in the future!!
  • May 15, 2022

    By FeelMyGlory
    If waiting 3 hours for food, just to get a text saying it's been canceled, or getting a photo of your food at some random person's house, or getting someone else's order, or getting cold food is what you want then you've come to the right place. The orders are correct, on time, and at the right place maybe 1 in 15 times you order, and instead of even remotely attempting to solve the issue, like waiting 3 hours to get a canceled order, you get a refund that doesn't include the tip and taxes. 0/10
  • May 13, 2022

    By Rebekah Gordon
    Absolute garbage app. They accepted my order without having a driver and never found one. It was still showing as "looking for a driver" 10 minutes after the restaurant closed, so I canceled. No one ever answered their help line. I live in an urban area and have never had this issue with Ubereats or any other delivery app. I'd choose anyone but Doordash if I were you.
  • May 13, 2022

    By Scott Bartell
    Find another service instead. This app started getting wonky in the middle of an add-on order, and kept reverting to a previous screen when I tried to change the tip amount. Finally it crashed and logged me out completely, and when I logged back in on my computer I learned that it had double-ordered my add-on drinks from Total Wine & More, selecting the default tip amount for each order even though I never approved that. And when I try to cancel or correct the order, the website says they won't refund the doubled order if I cancel, and nobody's answering the help chat there. I will never, ever, trust this company with my credit card again. Pixel 3XL.
  • May 13, 2022

    By Atiz 57
    Fix your damn app. Everytime I open the app, it wont load. I have to log out, clear data, and struggle to log back in! And even then it WONT save my information. I've had to repeatedly put in my address and card info. Plus I've had other people's orders delivered to me. I know its not the driver's fault, but it's also difficult if they cant speak English.
  • May 6, 2022

    By Lux Thomas
    So I had previously given this 5 stars because yes it's more expensive and long wait times but thats expected. Fine. But the last month or so Doordash has been awful. Restaurants closed after I have already gone there to do a pick up, canceling 3 different orders in one day as they "ran into issues", and just getting a refund after waiting hours. And lastly 2 days in a row they just didn't send one of the items I ordered to the restaurant. I'm livid and done. Don't waste your time and money.
  • May 25, 2022

    By Jordan Bulkley
    Doordash is absolutely awful in resolving any issue, had an order for roughly $25 dollars that consisted of only one item. That item was wrong and inedible for me, and their solution was to offer $8 as credit. They wouldn't reorder the correct item, or provide a full refund, no apparently the only thing I'd be eating is the 2/3 of the cost of the order.
  • May 25, 2022

    By Abby Feauto
    I work on UX/UI for a living and, oh boy, does Door Dash need help. Unless a person is super hungry, they're probably abandoning the effort. Also, the price ratings are all over the place and incorrect. You need a better structure. Gave up and grabbed pick-up. Unless a person can't get their delivery from another app, they're probably bailing on this one.
  • May 7, 2022

    By Sev
    significantly worse than before. the substitution menu is a hell of its own. the first time i ordered groceries it glitched for a moment but i was thankfully able to get to it fairly quickly. today i can't get to it at all, and i've been trying for over 10 minutes. it just keeps sending me to the "search substitutions" page, so no matter what i do I can't reach the actual substitute/contact/refund menu
  • May 18, 2022

    By Rain Harbron
    This used to be a great service but they've begun pressuring their drivers to take up more deliveries and nothing arrives hot anymore. Ever. There's frequently missing items, and they've delivered to the wrong adress more than once. You'll get a refund in some way for the first two times they screw up but once they mess up a third time you'll become "ineligible" for any kind of refund and when I called support their line cut out mid conversation. The app also has an issue that removes menu items
  • Information Stolen Sep 12, 2021

    By amadeuswolfie
    My DoorDash account was somehow hacked. The person stole my credit card/bank information and ordered nearly $80 of food. They were in the middle of making a $100+ order when I locked my card. I managed to get the first order cancelled before the food was picked up, but DoorDash was offering only $44 as a refund with a credit of $17 on my next order. I’m a broke college student, so every cent counts. They kept ignoring when I said it wasn’t me just changing my mind and cancelling my order. I had to literally beg a representative for the full refund. I haven’t received it yet. I know it’s only been a couple days and it takes time to process, but I currently have no money to pay for food or medication I HAVE to have, especially not with a compromised card. I’m thankful I have caring friends that are trying their hardest to help me (they are also broke), but there is obviously a serious privacy/security issue. I had not used my card for anything or anywhere in the area since moving into the dorm as I was saving up to do a much needed grocery shop, and it was not linked to any other app. I really really hope no one else has to experience this. It’s extremely stressful and I’ve been on the phone with my bank trying to secure my account and get reimbursed, which can’t happen until DoorDash completes the refund. If you’re gonna use the app, PLEASE watch your bank account closely for any unauthorized charges. You might not be able to get your money back.

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