Facebook_pixel

Ratings & Reviews

Write a Review
  • img Community
    Breakups are hard and sometimes you just need to stay home and enjoy some good food in bed while watching a movie. Doordash allows you to order food and drinks and have them delivered to your door in usually 30 to 40 minutes. You can get good food easily and just spend time healing after your breakup.
    img by David
    1 year ago
  • img Community
    If you love sushi and want to enjoy it from the comfort of your home, get some great local sushi delivered right to you using DoorDash. You can choose from different local choices, see reviews and get your food delivered in 30 or 40 minutes so you can have sushi at home without wasting any effort.
    img by David
    1 year ago
  • img Community
    Of all the fast-food delivery services, I have personally found that this one always provides quality services at fair rates. Usually, it's just $2 or $3 extra to have the food delivered. They also seem to have the most locations in the Midwest.
    img by Kendra
    1 year ago
  • img Community
    If you're craving shrimp or pork dumplings or want to order 10 different types of dim sum from your favorite Chinese restaurant, you can use this app to have steaming hot dim sum delivered to your door.
    img by John
    1 year ago
  • img Community
    Easily get food delivered to your nursing home. With over 310,000 food menus across more than 4,000 cities, this tool offers you one of the best restaurants' largest selections. It enables you to order from a variety of dishes and get them delivered to your doorstep.
    img by Sharon
    8 months ago
  • img Community
    When your partner is feeling blue, don't make them cook for the 4th night in a row. Try something new for a change and get their favorite food delivered to kickstart a fun evening.
    img by Sharon
    8 months ago
  • img Expert Best Food Delivery & Takeout Apps of 2021

    Best Food Delivery & Takeout Apps of 2021

    Hungry? Before you order food, find out which takeout and delivery apps will save you the most money. We tested the most popular apps to find the best value.

  • img Expert
    1. Access to hundreds of your favorite chain and local restaurants across 450 cities in 45 minutes or less
    2. No order minimums! Sort restaurants by cuisine type, delivery speed, or price, but never a minimum order requirement
    3. Most popular partners include: The Cheesecake Factory, Buffalo Wild Wings, Just Salad, On the Border, California Pizza Kitchen, Red Robin, and more

    Reviewed by Laura S on December 28, 2017

  • Incorrect Order Functionality Should Be ADDED Sep 13, 2020

    By Sambolinirosiola
    I placed an order through DoorDash and it turns out another person placed an order with the same name as me. It has been two hours trying to correct the issue at hand. I decided to just go and pick up our correct order myself. The restaurant that we ordered from has been very accommodating and helpful. However, the DoorDasher themselves need to be more aware of which orders they are picking up and dropping off. Which leads to my next point, DoorDash should have an option through the App after the order has been dropped off “Did you receive your order?” Followed by this question “Did you receive the correct order?” With a YES or NO option. If “No” was selected, there should be an option to put in the Order Number you’ve either received OR what was incorrect with your order along with inputting your order number, from there it should automatically go back to the restaurant with another DoorDasher in route to pick up the correct order and drop off. DoorDash has been great to use, I use it very often, but unfortunately this isn’t the first time that this has happened and revived the incorrect order or something wrong about the order. From a customer standpoint I think adding in the Functionality mentioned above would be a great improvement to the App as well as provide better customer service as opposed to creating a hassle trying to get your order.
  • Jul 27, 2021

    By George Lertzman-Lepofsky
    There are no complaints regarding app functionality and UI. However, it is deceptive and annoying that the Dasher tip is calculated AFTER the deliver fees and taxes. A tip is a statement about the quality of services rendered - not my appreciation of the taxes levied against me. I just placed a $43.50 order - the app suggested a $10 tip: 23% of the base order. This would be considered a very generous tip in a restaurant. At the very least, the calculation should be more transparent.
  • Incorrect Order Functionality Should Be ADDED Sep 13, 2020

    By Sambolinirosiola
    I placed an order through DoorDash and it turns out another person placed an order with the same name as me. It has been two hours trying to correct the issue at hand. I decided to just go and pick up our correct order myself. The restaurant that we ordered from has been very accommodating and helpful. However, the DoorDasher themselves need to be more aware of which orders they are picking up and dropping off. Which leads to my next point, DoorDash should have an option through the App after the order has been dropped off “Did you receive your order?” Followed by this question “Did you receive the correct order?” With a YES or NO option. If “No” was selected, there should be an option to put in the Order Number you’ve either received OR what was incorrect with your order along with inputting your order number, from there it should automatically go back to the restaurant with another DoorDasher in route to pick up the correct order and drop off. DoorDash has been great to use, I use it very often, but unfortunately this isn’t the first time that this has happened and revived the incorrect order or something wrong about the order. From a customer standpoint I think adding in the Functionality mentioned above would be a great improvement to the App as well as provide better customer service as opposed to creating a hassle trying to get your order.
  • Jul 27, 2021

    By George Lertzman-Lepofsky
    There are no complaints regarding app functionality and UI. However, it is deceptive and annoying that the Dasher tip is calculated AFTER the deliver fees and taxes. A tip is a statement about the quality of services rendered - not my appreciation of the taxes levied against me. I just placed a $43.50 order - the app suggested a $10 tip: 23% of the base order. This would be considered a very generous tip in a restaurant. At the very least, the calculation should be more transparent.
  • They get food delivery right! Apr 3, 2021

    By RFK2020
    After sending turn by turn directions to Uber Eats drivers only to have my food 1) Delivered to an entirely different complex 2) Dropped off on the patio at the office of my complex (which is 2 blocks away) at night, and 3) supposedly delivered to me even though the driver never even came into my complex per the Uber tracking - I still decided to give Uber one more chance. I’d used them 6 or 7 times a week for almost a year to travel with almost no problems, so I had hope. Lol, sadly, that was destroyed by attempt number 4 when the driver sent me a picture of my food sitting outside “someone’s” door somewhere- just not my door. Maybe if they had looked at the number on the door they took the picture of & then the number on the, again, TURN by TURN directions to my doorstep, they would have realized they were 2 different numbers? I gave up. Next time, I followed my son’s advice & ordered thru DoorDash. They read directions. They delivered my food. To me. Fast. With no complications. They did the same thing the 2nd time & the 3rd. They did the same to my office. Use DoorDash if you’re hungry. Use DoorDash if you would like to have your food delivered to YOU instead of random strangers. Thank you for reading. Yes, I do have strongly held opinions about DoorDash and way too much time on my hands. May it help you avoid my mistakes! :)
  • Problem with Tips Feb 1, 2020

    By Tamwee
    I significantly decreased my use of this app for food delivery. In my area, Postmates is probably DoorDash’s biggest competition. DoorDash has a lot more restaurant choices. Unlike Postmates, DoorDash only gives the tipping options at the time of purchase. If there’s a way to change it, I would love to learn how it’s done. How do you know how much of a tip the driver should get or if they deserve one at all. I have had drivers ignore instructions not to go to the door by my garage (where I cannot see or hear them), cold food, food arriving too late... . I’ve had way too many orders with missing items. Why should I commit to tipping up front for this? DoorDash needs to put pressure on drivers to check orders before leaving the restaurant! Maybe start deducting the cost of missed items from the driver’s guaranteeed fee? I wish they could also deduct for cold food. If the food arrives really cold(or melted for cold stuff) there’s only a few explanations. The driver arrived at the restaurant too late or accepted too many orders and items got cold during multiple stops. If DoorDash has too many incidents, drop that driver. Maybe let customers request drivers who have good star ratings, or ones that they liked from prior orders-to encourage good service. Lyft and Uber do it, why not food delivery companies?
  • Jul 27, 2021

    By Cindy Ruiz
    Enjoy all the options for food and the deals they occasionally have for either free delivery or discounts when you spend a certain amount. It can definitely add up, but it's super convenient to order food to be delivered to you so don't be cheap on tips! I'm not picky with food so I usually order from a place around me that has some kind of deal going on and that makes it easier to tip the driver without feeling I went overboard.
  • Good App. Good Service. Good Money Grab. Jan 1, 2021

    By ANTMAN489
    I find that the app itself is easy enough to use for any of my food orders. However the pricing is a bit high just to have some food delivered. I’m talking about the delivery, and service fees. They offer free delivery on certain orders, from certain restaurants, except the service fee will then be higher. It’s just quite a leap in price from picking something up, to having it delivered through Door-Dash. I get that it’s meant to be convenient. However, something stops being convenient when it becomes quite a bit more expensive. Then they say “we’ll just sign up for our Door Pass” and you’ll get free deliveries, except again, those services fees are tricky. Not to mention, you’re now paying $9.99 a month for something you only use like once or twice a month. It just doesn’t make much sense unless your ordering food delivered several times a week, but even then with the service charges and tips added, you might as well drive the 5 minutes (2miles) and pick it up yourself. These Apps in a way take advantage of elderly people, and sick people who can’t leave their homes due to isolation, quarantine, or the fear of getting sick and who have no family or friends to help them. They have no choice but to spend the extra money to use these apps so they can eat. Which is not great in a time where a majority of people are financially struggling. End review rant.
  • Jul 25, 2021

    By poohbear
    Doordash is my favorite food delivery service. So easy to use, & the food is always fresh. Even if it's a little more expensive, it saves you the trip & the gas! The drivers always listen to instructions so if you want your order left on your porch, or driveway, on your car, or brought right to you, that's what they do! It's very convenient & quick.
  • Great app if you want to waste your money and time :) Jun 5, 2021

    By Yejinnie
    On multiple occasions I have had issues with doordash across different states, restaurant, time of order placed, the issue is clearly with doordash and the dashers themselves. I’ve had dashers deliver food to the entirely wrong apartment and swear up and down they delivered it to the right apartment even if the delivery photo clearly shows a different apartment number. I’ve had orders missing food many times, I once had a order from chipotle where I ordered a steak bowl with rice, beans, the works, and they literally gave me lettuce and meat with nothing else with the excuse their doordash system never send the orders to them correctly. I’ve had orders with ‘technical difficulties’ get cancelled an hour after I placed the order and got all the confirmation notifications saying ‘order confirmed by ___’ ‘order being prepped by kitchen’ only for doordash to turn around and claim ‘technical difficulties’ and tell me ‘place another order at a different restaurant’ as if by that time most restaurants had closed. All around a horrible app and a waste of time and money. Customer support is awful and half the time doesn’t even reply back, or will refund you $1 for a missing item that cost $10. Best bet I reccomend uber eats or literally any other app.
  • Jul 29, 2021

    By Ashley Flatt
    Almost always good service. Sometimes I have a hard time getting a Dasher. If that's the case they credit my next order instead of returning my money back to my card. Which is a pain. Also not all restaurants have Doordash. So sometimes options are limited. Early mornings are usually hard to get a dasher too. But other than that it's a great app. I use it at least once a week.
  • Worst delivery and customer service ever!!Do not use!! Mar 3, 2021

    By gzitsstistii
    I have been a frequent door dash user and over the last month there customer service and service has been an absolute nightmare! The last 6 orders I've had with them have all been missing main entrees, sides and orders as well as items being made incorrectly even though I specify exactly what I ordered which I understand it's food service but when you haven't ate dinner an you order food you expect to receive the food you ordered and if you do not then I expect either for the order be corrected or a refund but after calling this last time because my order was missing 5things and the rest was made wrong. This order was 40 bucks for taco bell and when I got in touch with customers service they were rude and said that I have reached my limit on refunds. Which makes no since I didnt have to have a refund I just wanted what I paid for and if that's not possible then I wanted a refund for it and they stated they couldn't do wither and that there was no supervisor and no help at all. Deanna was the customer supports name and she was horrible. I refuse to pay for something I did not receive!! That's theft basically this is ridiculous an I will never us this service again!!
  • Jul 27, 2021

    By Christopher H
    The app is awful. There's no reload on the status screen, so you have to focus on another app and switch back for it to update, and that's if it even wants to do that much. Usually I have to completely close the app and reopen and navigate to receipts to get back to my in progress order. Wost of all, they jack the prices up. You're not just paying for delivery, each menu item has its price hiked on the app so you're paying for delivery and paying extra for your food.
  • Really Poor Communication/Instruction Following Apr 22, 2021

    By Sjbusam12
    I’ve been using door dash for close to two years now and lately, I don’t know what it is, but no one knows how to deliver food lol. The past four times I’ve ordered from them, there’s been a problem. Instructions for the food itself not followed, instructions for the dasher not followed, etc. I’ve had to have food redelivered twice in the past week because of the dasher. The first time, they dropped it off at a neighbors house way down the street, and luckily they called me so I went to grab my food. On the days I order food at work in the morning, I ask that the dasher text me when they get here, as we’re closed when I order food, and the past few times I haven’t had anyone text me which door they left the food at. Today, I straight up didn’t get my food. I texted my dasher and asked where she left my food, and got no response. I checked the front and back doors, and the neighboring businesses, and my food wasn’t there, so I had to have it redelivered again. It’s just really frustrating and I feel like door dash thinks I’m just trying to get free food because I’ve had so many problems lately 😭 And I feel like a jerk even saying this but I tip really well because I know dashers don’t get paid super well and depend on tips, but I’m tired of having to tip close to $10 for someone who isn’t going to follow my instructions or even like... bring me my food lol. I have issues like this every once in a while, but never to this extent.
  • Jul 27, 2021

    By Chris James
    Have ordered from these guys about a half dozen times. We are consistently given wait times of around 40 minutes. We have yet to have an order arrive in less than two hours. There is no option to call customer support, no help to contact, no discounts or refunds for the cold, soggy, inedible food that have arrived literally every time we have used this app. This company is a scam, do not use their system. You are literally better off picking up the food yourself.
  • Wow! Horrible auto-response ... Jul 25, 2020

    By Loyal-Patron
    I have been using Door Dash from day one. I preferred Door Dash to Uber Eats, but there are constant issues of items missing, drivers leaving my order at other doors, drivers taking hours to deliver and if you order drinks forget about it. I continued to patronize Door Dash regardless of the constant mishaps because at least their customer service reps are extremely polite and helpful. However, I recently ordered a rather large order ($70 as usual) band it was frustrating to receive the order again with no drinks. But when I went to report the missing item I received a most disappointing auto response that stated “Thank you for bringing this to our attention. Unfortunately, we are unable to provide compensation on this order due to your account history.” So I guess if you continue to use Door Dash services and pay them for it although they continue to forget your items you paid for eventually you will reach a moment when Door Dash will be okay with taking your money and not delivering your food... just taking your money. The rep Vincent quickly apologized and offered a refund for the missing drink, however the auto response is apparently the type of business Door Dash intends to conduct which is to take your money and provide shady service then refuse to right their mistakes unless you take time out of your day to argue with them about it. No thanks. I’ll be taking my business elsewhere.
  • Jul 20, 2021

    By Vanity To Virtue
    My first order was great! Free delivery and my order was correct and delivered earlier than expected. That experience was amazing. But then my 2nd order a few days later came around and 2 out of the 4 items were not availiable, which is understandable so they sent me a notification stating that I will be refunded for those items. No problem. Then my other 2 items arrive and one of my items was the big package ($12) instead of the small $4 package. So no refund now?
  • Jul 30, 2021

    By Amos
    I've used DoorDash for a long time, relying on it to feed my family. I used to love this app until they decided to wait TWO HOURS to cancel my order. The first agent (Melwinda?) refused to help me and literally hung up on me without responding. Disappointed in DoorDash and how they treat their longtime customers. Review will change if they decide to do anything about this, otherwise beware.
  • Recent update made it impossible to order anything from home anymore Nov 4, 2020

    By Tristan the angry man
    I've been using door dash with dash pass for a few months, ordering for and with my girlfriend and family, occasionally with them paying. I support the drivers a lot as well, and I would order every day, giving generous tips and additional cash if I had it. But they just added another two factor authorization that doesn't work properly at all, and it ended in me wasting money on dash pass, on my account and my mom's account for literally no reason, and I guarantee it's causing a lot of dashers to lose money. So I called technical support and they sent me a troubleshooting list to start off with, and I followed it step by step, removing the cards, authorizing them one at a time, everything they said to do. Needless to say, their first branch of customer service was nothing short of a heaving pile of garbage. They said to wait snd try again later, so then comes the next day. I tried ordering food, with two cards with the same general info, and SHABAM, nothing happens. Well, not nothing, it repeatedly asks me to "rescan your card" even though it's been done and verified like 12 times and the useless payment from the dash pass on both accounts went through, but not the actual orders? The cards are obviously accepted and they work, so I called them again. They sent me to a slightly higher up in the branch, and she said, she can't do anything about it. So cool, you guy's lost literally 6 customers in one go 👍🏻
  • Great concept, horrible execution Feb 5, 2020

    By abillye
    Doordash support is horrible!!! If there is an issue with your food there is no way to get it fixed, so if you have no transportation or any other food available your out of luck. There is no way to provide feedback on restaurants or drivers to hold them accountable. For example, I had an order canceled 30 min after I placed it even though it said it would be arriving within 12-18 minutes, I had gotten home late from work so ordered that way so I could take care of things at the house, eat and go to bed, instead I’m up an hour and a half later due to no notification. I should be able to put a review on that restaurant so that others are aware of their unreliability. Another restaurant never reads special instructions, so first off, I get food I won’t eat and will only get a partial refund, um, no, I should get a full refund for the cost of the food at least. I should also be able to put a review on that restaurant so customers know they have to call the restaurant if they have special instructions and want them followed. Not to mention the driver that drove up in my YARD instead of my driveway! I mean, come on!!! The only thing you can put is driver is unprofessional ... seriously? It’s absolutely ridiculous and completely frustrating, need to be able to leave restaurant reviews and doordash needs to have some accountability for poor performance for the restaurants and drivers.
  • App Failed & the Worst Customer Support Ever! Apr 25, 2019

    By Dan-O-22
    I used the app and was able to order food when traveling. The second time when ordering at work it did not process so I tried to submit again and it told me my account was deactivated. I reached out to support to find out what happened as my credit card is in good standing. Support sent me an email saying they would look into it. A week later I followed up to see if there was any resolution which they replied back with a link to their legal terms page and said I had violated their terms. THAT WAS IT. That was their customer service response to their app failing during normal use. I even checked with my credit card company which told me they had not denied any transactions from DoorDash and my card was still active and valid. I also tried to place an order using a different email address to see if I could still order and it came back as account deactivated most likely since I used the same credit card. So that was my experience with the worst customer service and app fail. Their app failed and their response was THAT I VIOLATED their terms during normal use of placing a lunch order. I find it so funny. They could’ve replied with a different response to discover what error may be happening with their service and chose to place the blame on me. Good luck with anyone choosing to use this company. I wish DoorDash the best and hope they will do better in the future with their service and how they decide to treat their customers.
  • THE WORST DELIVERY SERVICE!! Sep 23, 2017

    By dashikki
    I am surprised this company is still in business! I have only ordered from them twice.. First time was a year ago and my entire order was wrong. I did not receive any of the food I ordered. The only way to contact them was email so I was never fully refunded because you can't get in touch with anyone.. My order was $40 and they would only refund me $14! Then tonight was my second order. I figured it's been a year maybe they worked out the stupid issues they have. NOPE!! Tonight my food just never came! I went to the chat box in the app and I was in line behind over 2000 other people! Since I never received a refund on my first order I was going to wait to chat with someone. That never happened! Over 3 hours waiting.. I got down to # 124 in line.. and the chat just closes and my order in the app disappears. So I go and check my email and see that they have sent me a message 2 hours after my order should have arrived.. saying that my order has been canceled and I would be refunded in 3-5 days.. No reason as to what the heck happened or even a simple apology. At least I am getting a refund this time. I'll believe that when I see it! Doordash you are the worst!! Also I am a restaurant GM and you have contacted me before to use your service. After giving you two chances it is clear you do not care at all about the customer. My restaurants will never work with you and I will be sure to tell everyone I know that they should use anything but Doordash.
  • img Community
    Breakups are hard and sometimes you just need to stay home and enjoy some good food in bed while watching a movie. Doordash allows you to order food and drinks and have them delivered to your door in usually 30 to 40 minutes. You can get good food easily and just spend time healing after your breakup.
    img by David
    1 year ago
  • img Community
    If you love sushi and want to enjoy it from the comfort of your home, get some great local sushi delivered right to you using DoorDash. You can choose from different local choices, see reviews and get your food delivered in 30 or 40 minutes so you can have sushi at home without wasting any effort.
    img by David
    1 year ago
  • img Community
    Of all the fast-food delivery services, I have personally found that this one always provides quality services at fair rates. Usually, it's just $2 or $3 extra to have the food delivered. They also seem to have the most locations in the Midwest.
    img by Kendra
    1 year ago
  • img Community
    If you're craving shrimp or pork dumplings or want to order 10 different types of dim sum from your favorite Chinese restaurant, you can use this app to have steaming hot dim sum delivered to your door.
    img by John
    1 year ago
  • img Community
    Easily get food delivered to your nursing home. With over 310,000 food menus across more than 4,000 cities, this tool offers you one of the best restaurants' largest selections. It enables you to order from a variety of dishes and get them delivered to your doorstep.
    img by Sharon
    8 months ago
  • img Community
    When your partner is feeling blue, don't make them cook for the 4th night in a row. Try something new for a change and get their favorite food delivered to kickstart a fun evening.
    img by Sharon
    8 months ago
  • img Expert Best Food Delivery & Takeout Apps of 2021

    Best Food Delivery & Takeout Apps of 2021

    Hungry? Before you order food, find out which takeout and delivery apps will save you the most money. We tested the most popular apps to find the best value.

  • img Expert
    1. Access to hundreds of your favorite chain and local restaurants across 450 cities in 45 minutes or less
    2. No order minimums! Sort restaurants by cuisine type, delivery speed, or price, but never a minimum order requirement
    3. Most popular partners include: The Cheesecake Factory, Buffalo Wild Wings, Just Salad, On the Border, California Pizza Kitchen, Red Robin, and more

    Reviewed by Laura S on December 28, 2017

  • Incorrect Order Functionality Should Be ADDED Sep 13, 2020

    By Sambolinirosiola
    I placed an order through DoorDash and it turns out another person placed an order with the same name as me. It has been two hours trying to correct the issue at hand. I decided to just go and pick up our correct order myself. The restaurant that we ordered from has been very accommodating and helpful. However, the DoorDasher themselves need to be more aware of which orders they are picking up and dropping off. Which leads to my next point, DoorDash should have an option through the App after the order has been dropped off “Did you receive your order?” Followed by this question “Did you receive the correct order?” With a YES or NO option. If “No” was selected, there should be an option to put in the Order Number you’ve either received OR what was incorrect with your order along with inputting your order number, from there it should automatically go back to the restaurant with another DoorDasher in route to pick up the correct order and drop off. DoorDash has been great to use, I use it very often, but unfortunately this isn’t the first time that this has happened and revived the incorrect order or something wrong about the order. From a customer standpoint I think adding in the Functionality mentioned above would be a great improvement to the App as well as provide better customer service as opposed to creating a hassle trying to get your order.
  • They get food delivery right! Apr 3, 2021

    By RFK2020
    After sending turn by turn directions to Uber Eats drivers only to have my food 1) Delivered to an entirely different complex 2) Dropped off on the patio at the office of my complex (which is 2 blocks away) at night, and 3) supposedly delivered to me even though the driver never even came into my complex per the Uber tracking - I still decided to give Uber one more chance. I’d used them 6 or 7 times a week for almost a year to travel with almost no problems, so I had hope. Lol, sadly, that was destroyed by attempt number 4 when the driver sent me a picture of my food sitting outside “someone’s” door somewhere- just not my door. Maybe if they had looked at the number on the door they took the picture of & then the number on the, again, TURN by TURN directions to my doorstep, they would have realized they were 2 different numbers? I gave up. Next time, I followed my son’s advice & ordered thru DoorDash. They read directions. They delivered my food. To me. Fast. With no complications. They did the same thing the 2nd time & the 3rd. They did the same to my office. Use DoorDash if you’re hungry. Use DoorDash if you would like to have your food delivered to YOU instead of random strangers. Thank you for reading. Yes, I do have strongly held opinions about DoorDash and way too much time on my hands. May it help you avoid my mistakes! :)
  • Problem with Tips Feb 1, 2020

    By Tamwee
    I significantly decreased my use of this app for food delivery. In my area, Postmates is probably DoorDash’s biggest competition. DoorDash has a lot more restaurant choices. Unlike Postmates, DoorDash only gives the tipping options at the time of purchase. If there’s a way to change it, I would love to learn how it’s done. How do you know how much of a tip the driver should get or if they deserve one at all. I have had drivers ignore instructions not to go to the door by my garage (where I cannot see or hear them), cold food, food arriving too late... . I’ve had way too many orders with missing items. Why should I commit to tipping up front for this? DoorDash needs to put pressure on drivers to check orders before leaving the restaurant! Maybe start deducting the cost of missed items from the driver’s guaranteeed fee? I wish they could also deduct for cold food. If the food arrives really cold(or melted for cold stuff) there’s only a few explanations. The driver arrived at the restaurant too late or accepted too many orders and items got cold during multiple stops. If DoorDash has too many incidents, drop that driver. Maybe let customers request drivers who have good star ratings, or ones that they liked from prior orders-to encourage good service. Lyft and Uber do it, why not food delivery companies?
  • Jul 27, 2021

    By Cindy Ruiz
    Enjoy all the options for food and the deals they occasionally have for either free delivery or discounts when you spend a certain amount. It can definitely add up, but it's super convenient to order food to be delivered to you so don't be cheap on tips! I'm not picky with food so I usually order from a place around me that has some kind of deal going on and that makes it easier to tip the driver without feeling I went overboard.
  • Jul 25, 2021

    By poohbear
    Doordash is my favorite food delivery service. So easy to use, & the food is always fresh. Even if it's a little more expensive, it saves you the trip & the gas! The drivers always listen to instructions so if you want your order left on your porch, or driveway, on your car, or brought right to you, that's what they do! It's very convenient & quick.
  • Great app if you want to waste your money and time :) Jun 5, 2021

    By Yejinnie
    On multiple occasions I have had issues with doordash across different states, restaurant, time of order placed, the issue is clearly with doordash and the dashers themselves. I’ve had dashers deliver food to the entirely wrong apartment and swear up and down they delivered it to the right apartment even if the delivery photo clearly shows a different apartment number. I’ve had orders missing food many times, I once had a order from chipotle where I ordered a steak bowl with rice, beans, the works, and they literally gave me lettuce and meat with nothing else with the excuse their doordash system never send the orders to them correctly. I’ve had orders with ‘technical difficulties’ get cancelled an hour after I placed the order and got all the confirmation notifications saying ‘order confirmed by ___’ ‘order being prepped by kitchen’ only for doordash to turn around and claim ‘technical difficulties’ and tell me ‘place another order at a different restaurant’ as if by that time most restaurants had closed. All around a horrible app and a waste of time and money. Customer support is awful and half the time doesn’t even reply back, or will refund you $1 for a missing item that cost $10. Best bet I reccomend uber eats or literally any other app.
  • Worst delivery and customer service ever!!Do not use!! Mar 3, 2021

    By gzitsstistii
    I have been a frequent door dash user and over the last month there customer service and service has been an absolute nightmare! The last 6 orders I've had with them have all been missing main entrees, sides and orders as well as items being made incorrectly even though I specify exactly what I ordered which I understand it's food service but when you haven't ate dinner an you order food you expect to receive the food you ordered and if you do not then I expect either for the order be corrected or a refund but after calling this last time because my order was missing 5things and the rest was made wrong. This order was 40 bucks for taco bell and when I got in touch with customers service they were rude and said that I have reached my limit on refunds. Which makes no since I didnt have to have a refund I just wanted what I paid for and if that's not possible then I wanted a refund for it and they stated they couldn't do wither and that there was no supervisor and no help at all. Deanna was the customer supports name and she was horrible. I refuse to pay for something I did not receive!! That's theft basically this is ridiculous an I will never us this service again!!
  • Jul 26, 2021

    By Mike Tate
    So far so good ....first time we will add more detail later. Update: I have ordered a few dozen meals through DD and , from many different stores and over all I am pleased with the service. The dashers that I've encountered to this point have all taken care of my order, they arrive on time and are very courteous. Through all of the pandemic they handled my orders very well.
  • Horrible feedback. Unprofessional drivers and support Mar 25, 2019

    By Hkeyes808
    My experience through this app has been disastrous. I have two young children and only one vehicle that my wife takes to work each day. Unfortunately the one or two times I order through this app I have received the worse service I have ever received anywhere. Both times my driver accepted the order that I had placed which therefore gave permission to the restaurant to cook my food. Both times my driver decided to not leave there current location for over an hour each time. If I had accepted the food it would have been cooked two hours before I would have received it. Another driver threatened to spit in my food when I asked how long it would take after waiting an hour. (Wait time stated 20-30 mins) and seeing that this person had not even left there house to get my food until after an hour after it was made. Now I have to deal with this person having my address. After all the wasted time and all the grievance customer support can’t even offer free delivery for my troubles. They say your money will be back in my account in three to five days. My claim with a disgruntled driver was closed without any feedback. Money hungry company who does not care for there customers.
  • Would have been 5 stars but...... Apr 2, 2019

    By veeslappy
    So I love this app has great prices, promos, and a wider variety of restaurants than other delivery apps BUT TODAY WAS LIKE PULLING TEETH TRYING TO PLACE MY ORDER. I’ve used this app for more than a month had small problems here or there but nothing major until I was blocked from submitting orders for no reason at all I called my bank to make sure the card info was valid and they said the reason for the decline was a mismatch billing address so I called DoorDash to verify all the information and the lady starts to tell me that I haven’t used it in a while so that was why but I explained that I used it yesterday and she says well there is no block on our end it’s your banks fault so more or less I was politely told “Oh well” I played around with the app and discovered that I could use my Apple Pay to submit the order so I did but what makes no sense is that the same card on my Apple Pay is the same card I was attempting to use in the first place but I’ve never had to use Apple Pay in the past so the whole situation was just annoying and I’m starving in the process so I’m just disappointed that there is no rhyme or reason to what happened to me. She said she would escalate the case but there is no est. resolution time......go figure
  • Jul 27, 2021

    By George Lertzman-Lepofsky
    There are no complaints regarding app functionality and UI. However, it is deceptive and annoying that the Dasher tip is calculated AFTER the deliver fees and taxes. A tip is a statement about the quality of services rendered - not my appreciation of the taxes levied against me. I just placed a $43.50 order - the app suggested a $10 tip: 23% of the base order. This would be considered a very generous tip in a restaurant. At the very least, the calculation should be more transparent.
  • Jul 29, 2021

    By Ashley Flatt
    Almost always good service. Sometimes I have a hard time getting a Dasher. If that's the case they credit my next order instead of returning my money back to my card. Which is a pain. Also not all restaurants have Doordash. So sometimes options are limited. Early mornings are usually hard to get a dasher too. But other than that it's a great app. I use it at least once a week.
  • It’s okay Jun 14, 2020

    By Chaol W
    I love the variety of options on this app, but there are so many frustrating things about the app itself. I’m not going to talk about the over priced tips, or how you have to tip before you even receive your order which can’t change if you’re dasher is great or crappy. There isn’t even a comment section to give feedback on the dashers because I know a few have eaten some of my food while delivering it to me. The “your favorites” section of the app is crap because it has restaurants on there that I had once and hated. Not only is there no option to actually add a your favorite, there’s no way to remove them from the section. Every time I go to “your favorites” that place is always the first in line which is also very irritating. If a restaurant is closed on a day you look for it, it shows up as “no result” even though I can go through my previous orders and find it that way. I will say I am appreciative of how responsive the support team is if the restaurant messes up, or the driver hands off the my food to someone else. They are quick with a refund, but they don’t refund your tip even if the driver doesn’t do what he is being paid to do. I would be a much happier customer if the issues surround the “your favorites” section was fixed and the drivers could be held accountable for their mistakes.
  • Jul 29, 2021

    By Kyra McQ
    The app is great, food delivery is super convenient, I use it often. I really don't understand the excessive amount of extra fees added onto my order though. My $10 order always ends up at double after all the fees are added. And I get that they offer dashpass, which let's you waive some of those fees, but like.. how much extra do you seriously need..?
  • Jul 28, 2021

    By Nicole Manganaro
    I think its a great app, You just have to be more specific with Instructions. Also more times then not the delivery people do get lost and It's not always their fault. Just be more descriptive with how to get to your home in the box. Great customer service reps, any forgotten Items they will give you credit for and if you have issues with rude delivery people, They will reimburse you that persons tip. Would give it more the 5 stars but that was a slightly Irritating.
  • read for decent info 🧐 Jul 29, 2021

    By killaudreylmao
    i use door dash A LOT, the service is great, the best out of all apps ive used. i live in a spot thats pretty hard to find, but the drivers always follow instructions amazingly. sometimes my food is a little bit cold, but i blame this on living in a busy town with lots of traffic. i have yet to have a bad experience with a driver. that being said, the system of door dash could be a bit better. theres been a few times where, for some reason, they back charge a couple days later for a delivery fee. this would be so bad if it wasnt $15, and doordash claims delivery fee is "$1.99". this has caused some complications because money doesnt grow on trees, and this was just the easiest way to get food to me. i also do not like the fact that you are given options for tips, rather than being able to enter them yourself. not many complaints at all, out of all of the delivery apps ive used this one is by far the best, there will always be complications with everything. all the drivers ive had have been great, unlike postmates and uber eats, so yea, go with door dash!! plus, there is a plethora of restaurants and businesses on doordash. i can find small bakeries in my city that i wouldnt be able to on another app, so thats another great thing.
  • Great App! Needs Tweeking Sep 2, 2018

    By Fliffy17
    I love that I can order my food and have it brought to me, when on any other occasion, I would have to drive to get food. But the drivers need to have more strict consequences when they don’t deliver correctly. I’ve ordered from Taco Bell 4 different times now. There was only one instance where my dasher didn’t do what she was being payed to do. She came with my food before I got the notification that she had picked it up. Then when she got in her car I was spammed with notifications in the order that they should have come (Your dasher has picked up your order and is on the way, your dasher is approaching, and your food has been delivered.). The next problem I had is with scheduling. For all of my orders I made, I was at work, busy. I had scheduled the orders for 5p and the dasher came an hour early. The Taco Bell immediately started to make my order and I got my food within 10 minutes of me placing the order. Which was at 3:50p or so. The food came perfect. I had what I ordered exactly. The only thing that I would like to see is improvements to he scheduling option so that it better fits the needs of the customers. Also for drivers PLEASE make sure to mark when you’ve done the actions (picked up, approaching, etc). Other than that, great app!
  • Sometimes the drivers are unprofessional Apr 24, 2020

    By billygoat513
    Depending on the restaurant you choose and the distance your driver could take longer than expected and food can be less tab satisfactory. I gave it 3 stars because most of the time it’s reliable, but there has been several times where my order was either messed up or just didn’t come. Some drivers are really nice and bring napkins although they’re not required. I’m not always able to tip big amounts but every time I do I feel as if the driver they send just isn’t reliable not sure what that’s about. All in all this is the best food delivery app in my opinion, but if the restaurant is further away I recommend just going to get it yourself. Edit - I gave an additional star for the exceptional customer service, they can’t always help you, but they do put you into consideration and try to do the best that they can to make up for an inconvenience if any. The only thing I wish would be that the drivers actually got the messages you tried to send and that you got the choice of how much to tip AFTER you’ve received your food, I’ve highly tipped unprofessional drivers because I’m forced to tip upfront and I give most people the benefit of the doubt. Other than that this app is exceptional.
  • DoorDash! Crazy or just down right awful? Jul 2, 2021

    By Gyouedbuihubhxuhih
    I’ve tried many other delivery options and have had no noticeable difference in terms of service with the other ones. When it comes down to it it’s what people are working for them is what makes them out to be. So is DoorDash really worth trying out or should you just MoveOn? I think people should give a try the DoorDash. Makes them different from their competitors is there pricing. Now granite any order you make that have someone else doing it for you and bringing it for you is going to cost you a handful of money. Depending on how much I use it though can change how much you’re spending. For example whenever I use Uber eats I spend at least $20 or more depending on how big the meal is. Whenever I use DoorDash though, it is roughly always under. Again it may be only a couple dollar difference but if you order food that much it starts to really add up. My conclusion is is that if you’re not satisfied with your current service that you’re using or wanna different one you should definitely try DoorDash next. Don’t take my response for granted though everybody can have a different experience and if you think I’m wrong that’s fine go ahead and try something else👍
  • Good App. Good Service. Good Money Grab. Jan 1, 2021

    By ANTMAN489
    I find that the app itself is easy enough to use for any of my food orders. However the pricing is a bit high just to have some food delivered. I’m talking about the delivery, and service fees. They offer free delivery on certain orders, from certain restaurants, except the service fee will then be higher. It’s just quite a leap in price from picking something up, to having it delivered through Door-Dash. I get that it’s meant to be convenient. However, something stops being convenient when it becomes quite a bit more expensive. Then they say “we’ll just sign up for our Door Pass” and you’ll get free deliveries, except again, those services fees are tricky. Not to mention, you’re now paying $9.99 a month for something you only use like once or twice a month. It just doesn’t make much sense unless your ordering food delivered several times a week, but even then with the service charges and tips added, you might as well drive the 5 minutes (2miles) and pick it up yourself. These Apps in a way take advantage of elderly people, and sick people who can’t leave their homes due to isolation, quarantine, or the fear of getting sick and who have no family or friends to help them. They have no choice but to spend the extra money to use these apps so they can eat. Which is not great in a time where a majority of people are financially struggling. End review rant.
  • Jul 29, 2021

    By Brian Rhymes
    It's pretty decent when you don't have time to cook or just burned out from work. But you pay double for the luxury of having it delivered unlike a pizza spot. You're definitely paying for convenience. Downfall if your order is wrong you're just stuck and have to wait to get another order. Or sometimes your order has been pushed back then canceled without notification.
  • Assignment of Dashers Oct 15, 2020

    By DSR17
    I’m not sure how this works, but I’ve faced this issue innumerable times. So my user journey is - I check out the food/restaurant on doordash -> order food from the resto -> order is placed -> money deducted (all good till here) -> I see an ETA -> And now a dasher is assigned (which I see) -> So the dasher makes it a point to not pay heed to the ETA and bring food anytime after that. I am a human and I crave food when hungry. And that is why app like Doordash exist because of the craving and the ease to answer my craving. And when that is not satisfied, trouble begins and I write a review. So my problem is 1.) How come dashers change mid-way : is it like they bring food and in mid-way ‘Tony (namesake, the dasher who was assigned)’ met ‘Frank(new dasher)’ and they exchanged my food mid way and now Frank comes. 2.) Many times I receive my food cold. Why? If the taxes are not sufficient increase them but bring my food ‘hot’. Please. 3.) The dashers are always assigned to multiple pick-ups and no wonder food turns up cold - kindly make an algorithm so that a dasher pertains to not more than ‘3’ orders else the customer has to eat stone-cold food. 4.) Tips - I earlier used to give them, but once I started receiving stone cold food I stopped and I am afraid what else can I do. I want convenience and thanks to you I am getting that but not at the cost of delayed and cold food. Apologies but I should have voiced this out earlier.
  • Jul 27, 2021

    By Jessica Fortune
    I like the aspect if this app, if the drivers would stop delivering an hour early. The app say it will be delivered at a certain time and then it's is delivered an hour early! I don't mind having my food early but with my job I have scheduled breaks and cannot go early or later so it messes up my workday. Also I can't schedule anything to be delivered pass 2 hours? Why is that? Why can I order something at 9 and have someone deliver it to me around 12? Why does it have a cap? Needs improvement
  • Just made my last order Jan 9, 2020

    By UhCarly
    I’ve have never had a single problem with any order until today. I placed my order today from a local place down the street, the dasher arrived to the place in a timely manner and picked up my order, about 15 minutes went by and I checked my tracking to see where my order was, the driver had gone off to some apartments across the street from my apartment complex. The driver calls me and of course doesn’t speak my language at all and doesn’t understand a word me and my boyfriend are telling him over the phone. We tell him he had to go across the street to the other apartments and he says oh okay and hangs up. Another 10 minutes go by of us watching the tracking and he’s still across the street in the wrong area. So I text him and use google translate to tell him he’s at the wrong apartments and he has to come across the street. He doesn’t respond and still remains on that side for another 10-15 minutes. Finally it tells me my order has been completed and delivered and I never recieved the order!?!?!? I immediately called door dash and they were very helpful with fixing my problem, very satisfied with the customer service but not the drivers they let deliver. Anyone in the Salem NH area beware for JeanCarlos G. Not sure if he couldn’t actually understand me or just wanted my food and my money.
  • Love The Service, Hate The App Sep 7, 2018

    By sc104
    When I first downloaded DoorDash it was an amazing experience. Well developed app that worked quickly and was easy to navigate, the service was incredible, overwhelmingly positive. Then they decided to update the app. This, is where they made the biggest mistake. The app wouldn’t update times of stores opening and closing properly, wouldn’t process orders, took forever to load, a hot mess. They updated it a few times more, still wasn’t better. Then an update FINALLY came along that would let me actually log into my account (yes. I tried resetting my password even though it was right. 3 times.) and place an order. This was the previous update to the one they just released this month or so. Unfortunately once again, total garbage software !!!! Wouldn’t process Apple Pay or certain stores, won’t let me cancel an order, never updating to the map with the ETA.. and the thing is is that, the service is unwaveringly great! The people they hire aren’t sketchy, they’re very reliable and will call you up if there’s an issue, and are very very kind and efficient. When the app doesn’t work it ruins the whole experience on the ordering and interacting with the store end. The app was fine to begin with !!! Stop changing it !!!! Update it to where everything is running smoothly then just leave it alone !!!! 9/6/18
  • Update: Pathetic Apr 6, 2019

    By ~HazelEyes~
    ***Update*** So I caved, and ordered using DoorDash! So far the only disappointment is the price. A meal for one person averages around $20 with tip depending on the restaurant you order from. But so far I’ve had no bad experiences!! The drivers have been very friendly, and they read your notes. I hope they get payed well, and get their full tips! Also I truly hope they figure out a way to coincide with the businesses true operating hours and days, other then that. It’s great!! I was so excited to finally have Door Dash available in my area! But the business hours for the restaurants aren’t accurate, and certain restaurants are only available on specific days?? What’s the point of this app if I cant order from the places I want too? Also, you cant customize your order!! Being familiar with some of the menus, I know the options have been limited and prices have been altered, so you’re paying more for the so called convenience, along with that extra booking fee or whatever it’s called, plus tip. But with technology these days, you should be able to provide a fully customizable menu like the actual restaurants app. They do have way more options then Uber Eats does in my area, but what’s the point when more than half the places aren’t available? Maybe one day I’ll actually get to use this app!
  • Poor customer support from doordash Aug 16, 2019

    By Rosa562
    I placed an order at my nearest Burger King, delivery time estimate was 29 min. 45 min goes by and I check ETA, it said dasher was going to pick up order between 7-10 min and I waited longer (after all, what’s 10 more min). However another hour goes by and I still didn’t get my order delivered, so I checked the status. To my surprise, no dasher picked up my order and it was pending. Mind you, by this time I had already waited one hour and a half. I could have just went to Burger King myself and picked up my food and finished it by then, but I was being lazy to drive at 10pm. So I decided to cancel my order, otherwise I who knew when I would have received my order and if it would have even been warm. I know this wasn’t Burger kings fault, unless they didn’t notify a dasher, but at least I expected a full refund and not just delivery and tip considering it wasn’t my fault. I email the doordash customer support, and instead of refunding me the money they basically blamed me for cancelling the order. This is their business, in which they need to make sure there are sufficient dashers delivering peoples food to avoid cancellations. What a rip off to the the consumer. I gave them a 3 star rating because other than their lack of customer support, I don’t have nothing else to complain about.
  • Sneaky with respect to charges! Mar 9, 2021

    By Clarity2020
    I’ve been using the app for a few years and I’ve noticed a few disturbing things… They offer promo codes that do not work, they try to hide the dasher tip and put it into your order hoping that you won’t notice it, and today, they offered me a free Dash past trial, and when I signed up for it, they charge me $9.99.… I did not notice this charge because they did not send me any kind of a receipt. I was expecting to be charged at the end of my 30 day free trial. Very deceptive! I did contact customer service and although they were polite, you can tell they basically don’t care so in the end I made them refund my fee but they refused to give me the free trial. Here’s what I recommend to everybody. Very carefully check all of the charges before you hit complete order. Be sure to type in 0.00 for the tip. If your Dasher is good, you tip afterwards once you do the reading of the order. Don’t forget that this company used to screw the drivers bye taking their tips! Google it. They have supposedly changed their practices but just beware of this app. And all fairness, I have had some good experiences and some really horrendous experiences, but they are definitely sneaky so just keep your eyes open! PS: now they’ve added an extra two dollar charge to every order “temporarily“… Yeah, right
  • Could be a lot better Sep 9, 2020

    By dr_claw
    I really like DoorDash and use it all the time (definitely more than I should.. 😅). For my busy schedule, the pros of having lunch delivered tend to outweigh the cons but I definitely have some frustrations with DoorDash. First, there should be a way to change the Dashers tip after delivery. Quite often a restaurant will forget something and the Dasher does not check the order to confirm everything is there. I have had orders delivered with entire meals missing! On the other hand, there are Dashers that go above and beyond to make sure everything is how you ordered it and communicate any problems, delays, etc quickly. I would love to be able to give a better tip to these Dashers! Along with that, it would be really great if the app had a way to save your favorite Dashers and even request them if they’re available when you place an order. Next, the delivery estimates are not great. It usually changes after you place the order. Also, sometimes the Dasher has another order that they’re dropping off before yours, so the app will tell you they’re leaving the restaurant and the time til delivery will be like double the time it actually takes to get to your address. By the time they get there you’re hangry and now you have to eat cold (and sometimes soggy!) food. 😑
  • Really Poor Communication/Instruction Following Apr 22, 2021

    By Sjbusam12
    I’ve been using door dash for close to two years now and lately, I don’t know what it is, but no one knows how to deliver food lol. The past four times I’ve ordered from them, there’s been a problem. Instructions for the food itself not followed, instructions for the dasher not followed, etc. I’ve had to have food redelivered twice in the past week because of the dasher. The first time, they dropped it off at a neighbors house way down the street, and luckily they called me so I went to grab my food. On the days I order food at work in the morning, I ask that the dasher text me when they get here, as we’re closed when I order food, and the past few times I haven’t had anyone text me which door they left the food at. Today, I straight up didn’t get my food. I texted my dasher and asked where she left my food, and got no response. I checked the front and back doors, and the neighboring businesses, and my food wasn’t there, so I had to have it redelivered again. It’s just really frustrating and I feel like door dash thinks I’m just trying to get free food because I’ve had so many problems lately 😭 And I feel like a jerk even saying this but I tip really well because I know dashers don’t get paid super well and depend on tips, but I’m tired of having to tip close to $10 for someone who isn’t going to follow my instructions or even like... bring me my food lol. I have issues like this every once in a while, but never to this extent.
  • Wow! Horrible auto-response ... Jul 25, 2020

    By Loyal-Patron
    I have been using Door Dash from day one. I preferred Door Dash to Uber Eats, but there are constant issues of items missing, drivers leaving my order at other doors, drivers taking hours to deliver and if you order drinks forget about it. I continued to patronize Door Dash regardless of the constant mishaps because at least their customer service reps are extremely polite and helpful. However, I recently ordered a rather large order ($70 as usual) band it was frustrating to receive the order again with no drinks. But when I went to report the missing item I received a most disappointing auto response that stated “Thank you for bringing this to our attention. Unfortunately, we are unable to provide compensation on this order due to your account history.” So I guess if you continue to use Door Dash services and pay them for it although they continue to forget your items you paid for eventually you will reach a moment when Door Dash will be okay with taking your money and not delivering your food... just taking your money. The rep Vincent quickly apologized and offered a refund for the missing drink, however the auto response is apparently the type of business Door Dash intends to conduct which is to take your money and provide shady service then refuse to right their mistakes unless you take time out of your day to argue with them about it. No thanks. I’ll be taking my business elsewhere.
  • Jul 20, 2021

    By Vanity To Virtue
    My first order was great! Free delivery and my order was correct and delivered earlier than expected. That experience was amazing. But then my 2nd order a few days later came around and 2 out of the 4 items were not availiable, which is understandable so they sent me a notification stating that I will be refunded for those items. No problem. Then my other 2 items arrive and one of my items was the big package ($12) instead of the small $4 package. So no refund now?
  • Great concept, horrible execution Feb 5, 2020

    By abillye
    Doordash support is horrible!!! If there is an issue with your food there is no way to get it fixed, so if you have no transportation or any other food available your out of luck. There is no way to provide feedback on restaurants or drivers to hold them accountable. For example, I had an order canceled 30 min after I placed it even though it said it would be arriving within 12-18 minutes, I had gotten home late from work so ordered that way so I could take care of things at the house, eat and go to bed, instead I’m up an hour and a half later due to no notification. I should be able to put a review on that restaurant so that others are aware of their unreliability. Another restaurant never reads special instructions, so first off, I get food I won’t eat and will only get a partial refund, um, no, I should get a full refund for the cost of the food at least. I should also be able to put a review on that restaurant so customers know they have to call the restaurant if they have special instructions and want them followed. Not to mention the driver that drove up in my YARD instead of my driveway! I mean, come on!!! The only thing you can put is driver is unprofessional ... seriously? It’s absolutely ridiculous and completely frustrating, need to be able to leave restaurant reviews and doordash needs to have some accountability for poor performance for the restaurants and drivers.
  • Jul 25, 2021

    By Anthony Subero
    The app is good but when it comes to getting information to the drivers about where they are going like an army base. They won't check or make sure that the driver can get on the base to deliver it. I've order twice in two days and got someone who couldn't deliver it, while everyone else in my building is having no problem. I even put a message in the info warning that I'm on an base but still having this problem.
  • I used to love this app until Jun 9, 2019

    By uhappycustomer112
    I used to be a big fan of this app! It was great and convenient, but last night I made an order from captain D’s, it was a normal order for three people so not a whole lot of food, well we had been waiting about 20 minutes which was normal, it was 7:45 around that time and around 7:55 I get a text saying “your DoorDash order has been canceled because the restaurant is now closed” I was upset because I’d already been waiting 20-30 minutes! So I called captain D’s and asked their hours, it was a Saturday night, surely they stay open last 8:00pm, they confirmed they were open until 11:00 pm!!!! The only thing I can imagine is the door dasher got tired of waiting and clicked the button saying the store was closed! This is extremely unprofessional and uncalled for! So we went down to captain D’s and ordered through the drive through, when we looked at the menu we saw that in fact door dash was raising all of the prices by about $3 each plate! Plus taxes and fees, plus a delivery fee, plus a tip! When I ordered from door dash my total was $45 and some change, when I ordered the exact same food from the drive through it was $27 and some change! That is almost twice as much!!! I am just finished with door dash all together after this instance. like I said before, I liked them to begin with but this whole situation made me never want to order again! Will be deleting the app!
  • Overcharging Menu Prices Apr 1, 2019

    By Bitmoji#1Fan
    My experience with DoorDash was going fairly well during my 30-day free trial of no delivery fees. I was aware of the higher fees for service, but thought that the menu prices for each restaurant did always seem rather high. It wasn’t until my most recent and last order that I discovered DoorDash sets and charges the menu prices that they see fit for each restaurant. When I received my order from a very friendly Dasher, she made a comment that I got a bargain for my order. I asked how so, and she responded because it was only $14. Only however, I paid $35 for my food, tax, service fee, and dasher tip ($5.60). (I was waived delivery fee during my trial) Therefore, for the food and tax I paid roughly $25. How did the dasher only pay $14 for the food when I paid for $25? (Before service fee and tip). DoorDash is over charging menu items. I found this out first hand, and by a customer service rep slipping up over the phone. The company already charges for deliver fees and service fees, how is it that they also inflate the menu prices?! Customer service somewhat solved the issue, but if I had not of called to correct it, the company would have more money in their pockets. There was also no receipt in my bag, so if that Dasher had never mentioned how much she paid, I would have never known. I understand a company needs to make profit which is why there are fees, but this dishonesty has lost my business.
  • It’s a mess Aug 29, 2020

    By derfnturf
    Customer service was amazing so that’s where I’ll start. With the good news. The bad news for me is that the fees are not clear and expensive. There is also a “delivery fee” but then also a tip. I don’t understand how that makes sense. If you just paid your drivers the money they deserve it wouldn’t be on me to cover the cost. I know you make money off each order and with the way deals can be structured there’s all kinds of money you guys get per transaction. I’m not saying this operation doesn’t deserve to make money. Obviously the inventor needs his cut and I’m happy to oblige. But too much of the weight is carried by the worker and that’s ridiculous when my tip is a huge part of how they can afford to live. Ultimate this side hustle culture can’t sustain its self and these types of outfits can’t last under the pressure of time. Pay your employees better and stop making the consumer pay their wages. I’m positive this company could survive if they did it and it’s a testament to the world we live in that I have to call 3 times to get extra fees taken off my card when the only reason I used this app was for a free order from an e-mail I received. I never got the free order and only was given 5 dollars to compensate. Hey it’s more than nothing but it’s a far cry from what I was promised. If I could leave work for lunch I’d happily go get the food myself and that’s the only reason I use this app.
  • Could be worse, could definitely be better... Jan 3, 2019

    By music_lover-23
    I’ve ordered using DoorDash often. I like that the app is user friendly and that deliveries from lots of places are cheaper than some of the other delivery apps, which is always nice. What doesn’t make sense to me is cost of delivery in relation to where you are. I can do an order for somewhere 15-20 minutes away and it’s 1.99 or 2.99 but there are some places just a few minutes down the road that cost 5.99. That makes absolutely no sense, you think it would be cheaper closer to you and more expensive for a longer distance. Another complaint: tipping up front. I have no issue tipping for a good delivery after the fact but I can say I’m not happy when I tip four or five bucks for poor delivery service. I live in an apartment building that isn’t difficult to navigate (there are even maps on the walls inside to direct you the right way). I have simple easy instructions on how to get in, I’ve had people over who have never been over have no difficulty finding the place. Yet I’ve had door dashers who it’s taken 10-15 minutes to find my apartment so my food is cold/soggy by the time I get it. I don’t see tipping four or five bucks for that kind of service yet you are required to tip when the order is placed. Sure, I could tip cash but depending on the dasher they could see that there is no tip and do something to your food.
  • App and service needs changing Jun 23, 2021

    By GiacAgostini
    DoorDash’s service is quite frustrating If i am honest. I have used it five times and each time there has been a serious issue. The first two times I ordered something, I wasn’t notified of the food being picked up or the order being processed until I got a call and hour later by an angry driver who had been waiting outside. I was then met with only half of my order, I contacted the driver (no response) and customer service, who gave me a $3 credit for a $40 order. The other three times the order times for the food took twice as long as they were supposed to. Now this may have been due to busy restaurants or whatever, but again the app once I order gets stuck on “processing your order” and I have no idea what the true update is. These other three times I was in contact with a representative who kept apologizing and trying to give me credits and cancel the order after I had waited for two hours. I just wanted the food and it eventually came, cold and again with items missing, so I spent $40-70 ont these and did not even get my full order. I try to keep my faith in this service but time and time again it has let me down. The app desperately needs to be changed, and the customer service needs to not constantly apologize and help their customers find their order rather than throw credits in our face.
  • Jul 27, 2021

    By Christopher H
    The app is awful. There's no reload on the status screen, so you have to focus on another app and switch back for it to update, and that's if it even wants to do that much. Usually I have to completely close the app and reopen and navigate to receipts to get back to my in progress order. Wost of all, they jack the prices up. You're not just paying for delivery, each menu item has its price hiked on the app so you're paying for delivery and paying extra for your food.
  • Jul 27, 2021

    By Chris James
    Have ordered from these guys about a half dozen times. We are consistently given wait times of around 40 minutes. We have yet to have an order arrive in less than two hours. There is no option to call customer support, no help to contact, no discounts or refunds for the cold, soggy, inedible food that have arrived literally every time we have used this app. This company is a scam, do not use their system. You are literally better off picking up the food yourself.
  • Jul 30, 2021

    By Amos
    I've used DoorDash for a long time, relying on it to feed my family. I used to love this app until they decided to wait TWO HOURS to cancel my order. The first agent (Melwinda?) refused to help me and literally hung up on me without responding. Disappointed in DoorDash and how they treat their longtime customers. Review will change if they decide to do anything about this, otherwise beware.
  • Recent update made it impossible to order anything from home anymore Nov 4, 2020

    By Tristan the angry man
    I've been using door dash with dash pass for a few months, ordering for and with my girlfriend and family, occasionally with them paying. I support the drivers a lot as well, and I would order every day, giving generous tips and additional cash if I had it. But they just added another two factor authorization that doesn't work properly at all, and it ended in me wasting money on dash pass, on my account and my mom's account for literally no reason, and I guarantee it's causing a lot of dashers to lose money. So I called technical support and they sent me a troubleshooting list to start off with, and I followed it step by step, removing the cards, authorizing them one at a time, everything they said to do. Needless to say, their first branch of customer service was nothing short of a heaving pile of garbage. They said to wait snd try again later, so then comes the next day. I tried ordering food, with two cards with the same general info, and SHABAM, nothing happens. Well, not nothing, it repeatedly asks me to "rescan your card" even though it's been done and verified like 12 times and the useless payment from the dash pass on both accounts went through, but not the actual orders? The cards are obviously accepted and they work, so I called them again. They sent me to a slightly higher up in the branch, and she said, she can't do anything about it. So cool, you guy's lost literally 6 customers in one go 👍🏻
  • App Failed & the Worst Customer Support Ever! Apr 25, 2019

    By Dan-O-22
    I used the app and was able to order food when traveling. The second time when ordering at work it did not process so I tried to submit again and it told me my account was deactivated. I reached out to support to find out what happened as my credit card is in good standing. Support sent me an email saying they would look into it. A week later I followed up to see if there was any resolution which they replied back with a link to their legal terms page and said I had violated their terms. THAT WAS IT. That was their customer service response to their app failing during normal use. I even checked with my credit card company which told me they had not denied any transactions from DoorDash and my card was still active and valid. I also tried to place an order using a different email address to see if I could still order and it came back as account deactivated most likely since I used the same credit card. So that was my experience with the worst customer service and app fail. Their app failed and their response was THAT I VIOLATED their terms during normal use of placing a lunch order. I find it so funny. They could’ve replied with a different response to discover what error may be happening with their service and chose to place the blame on me. Good luck with anyone choosing to use this company. I wish DoorDash the best and hope they will do better in the future with their service and how they decide to treat their customers.
  • THE WORST DELIVERY SERVICE!! Sep 23, 2017

    By dashikki
    I am surprised this company is still in business! I have only ordered from them twice.. First time was a year ago and my entire order was wrong. I did not receive any of the food I ordered. The only way to contact them was email so I was never fully refunded because you can't get in touch with anyone.. My order was $40 and they would only refund me $14! Then tonight was my second order. I figured it's been a year maybe they worked out the stupid issues they have. NOPE!! Tonight my food just never came! I went to the chat box in the app and I was in line behind over 2000 other people! Since I never received a refund on my first order I was going to wait to chat with someone. That never happened! Over 3 hours waiting.. I got down to # 124 in line.. and the chat just closes and my order in the app disappears. So I go and check my email and see that they have sent me a message 2 hours after my order should have arrived.. saying that my order has been canceled and I would be refunded in 3-5 days.. No reason as to what the heck happened or even a simple apology. At least I am getting a refund this time. I'll believe that when I see it! Doordash you are the worst!! Also I am a restaurant GM and you have contacted me before to use your service. After giving you two chances it is clear you do not care at all about the customer. My restaurants will never work with you and I will be sure to tell everyone I know that they should use anything but Doordash.
  • Jul 24, 2021

    By Ashley Valiant
    Complete rip off! They claim I have "free delivery". Go into the app and every item on menus is $6+ higher than it is at the actual restaurant. Applebee's for example: Bourbon Street Chicken is $12 in restaurant. App wants me to pay $18. Lol, but yes; "free delivery". Is this a joke? $14 for a meal from Rally's? Stop it, Door Dash. This is sad.
  • Poor customer service and app security. Jul 24, 2018

    By TD-AWSOME
    Account was hacked due to poor security on their side. When I was notified by DoorDash I confirmed that I had not changed my email address however it took them 48 hours to respond. When they did they wanted to know if I maybe had a different email address that I had forgotten about. I’d already confirmed that I did not change the email. I did not receive a response so I called them and explained the situation over the phone. After once again confirming that I have not changed the email I received a 3rd email saying that congratulations my phone number was correct on the account and that it matched both my real email him the fake email. How this is a good thing I do not know? I then called a second time to figure out what was going on and every time I called I have to re-explain what the problem is from jump. After explaining it again twice tonight, they can’t seem to understand that the fake email is fake and the real email is the one i keep confirming. Ended up having to do a chargeback on my credit card and get a new credit card and all new information from American Express. Not once did doorDash ever offer to compensate or to refund or to do anything other than “escalate” the call. However when they did that I never received a response from a supervisor or the next level. Ended up having to close the account due to the incompetence and poor security of this app. If I could give it s negative number I would.
  • Jul 29, 2021

    By Nicholas Preator
    The app was awesome! I was enjoying getting delivery whenever I wanted. Then I ordered food tonight from Taco Bell like I had previously several times. About 15-20 minutes later I get a call from my dasher saying that the order was sent to an entirely other town. I contact support and they issue a refund but offer no solution and could care less. Screw door dash. You suck.
  • Jul 21, 2021

    By Maclyn O'Donnell
    The fact that this app and others like it will allow you to order things that are not available is unacceptable. Get it together. Cancelling half an order just means that half the people can't eat. I don't care if you refund me. Now I have to order more things. Not even calling to let us know half the people go hungry is unacceptable. You need to make it easy to let restaurants update what they are out of you asses.

What’s Groovy

What’s Subpar

Want more reviews? Sign up for free to get all-access!

As well as curated coupons daily to your inbox. Save up to 90% on Apps & Games.

We will never share or sell your data with third parties. You can opt out anytime.

Loading...