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  • img Community
    Breakups are hard and sometimes you just need to stay home and enjoy some good food in bed while watching a movie. Doordash allows you to order food and drinks and have them delivered to your door in usually 30 to 40 minutes. You can get good food easily and just spend time healing after your breakup.
    img by David
    2 years ago
  • img Community
    If you love sushi and want to enjoy it from the comfort of your home, get some great local sushi delivered right to you using DoorDash. You can choose from different local choices, see reviews and get your food delivered in 30 or 40 minutes so you can have sushi at home without wasting any effort.
    img by David
    2 years ago
  • img Community
    Of all the fast-food delivery services, I have personally found that this one always provides quality services at fair rates. Usually, it's just $2 or $3 extra to have the food delivered. They also seem to have the most locations in the Midwest.
    img by Kendra
    1 year ago
  • img Community
    If you're craving shrimp or pork dumplings or want to order 10 different types of dim sum from your favorite Chinese restaurant, you can use this app to have steaming hot dim sum delivered to your door.
    img by John
    1 year ago
  • img Community
    Easily get food delivered to your nursing home. With over 310,000 food menus across more than 4,000 cities, this tool offers you one of the best restaurants' largest selections. It enables you to order from a variety of dishes and get them delivered to your doorstep.
    img by Sharon
    11 months ago
  • img Community
    When your partner is feeling blue, don't make them cook for the 4th night in a row. Try something new for a change and get their favorite food delivered to kickstart a fun evening.
    img by Sharon
    11 months ago
  • img Community

    Great for busy family Sep 12, 2021

    By Kaila
    We have 3 kids and always busy. This app really help on those nights we just can't cook.
  • img Expert Best Food Delivery & Takeout Apps of 2021

    Best Food Delivery & Takeout Apps of 2021

    Hungry? Before you order food, find out which takeout and delivery apps will save you the most money. We tested the most popular apps to find the best value.

  • img Expert
    1. Access to hundreds of your favorite chain and local restaurants across 450 cities in 45 minutes or less
    2. No order minimums! Sort restaurants by cuisine type, delivery speed, or price, but never a minimum order requirement
    3. Most popular partners include: The Cheesecake Factory, Buffalo Wild Wings, Just Salad, On the Border, California Pizza Kitchen, Red Robin, and more

    Reviewed by Laura S on December 28, 2017

  • Oct 16, 2021

    By Becky Stone
    DoorDash service is A+. The app, however, now is nagging me EVERY TIME I NAVIGATE through the app to enabke push notifications. My options are "yes" or "maybe later." How about an option such as "no" and "shut up about this already don't nag me to do something I DONT WANT TO DO." If a bug, please fix! If a design decision released on purpose , it is a deeply flawed decision and should be redacted and corrected immediately.
  • img Expert Best Food Delivery & Takeout Apps of 2021

    Best Food Delivery & Takeout Apps of 2021

    Hungry? Before you order food, find out which takeout and delivery apps will save you the most money. We tested the most popular apps to find the best value.

  • img Expert
    1. Access to hundreds of your favorite chain and local restaurants across 450 cities in 45 minutes or less
    2. No order minimums! Sort restaurants by cuisine type, delivery speed, or price, but never a minimum order requirement
    3. Most popular partners include: The Cheesecake Factory, Buffalo Wild Wings, Just Salad, On the Border, California Pizza Kitchen, Red Robin, and more

    Reviewed by Laura S on December 28, 2017

  • img Community

    Great for busy family Sep 12, 2021

    By Kaila
    We have 3 kids and always busy. This app really help on those nights we just can't cook.
  • Oct 16, 2021

    By Becky Stone
    DoorDash service is A+. The app, however, now is nagging me EVERY TIME I NAVIGATE through the app to enabke push notifications. My options are "yes" or "maybe later." How about an option such as "no" and "shut up about this already don't nag me to do something I DONT WANT TO DO." If a bug, please fix! If a design decision released on purpose , it is a deeply flawed decision and should be redacted and corrected immediately.
  • Good App. Good Service. Good Money Grab. Jan 1, 2021

    By ANTMAN489
    I find that the app itself is easy enough to use for any of my food orders. However the pricing is a bit high just to have some food delivered. I’m talking about the delivery, and service fees. They offer free delivery on certain orders, from certain restaurants, except the service fee will then be higher. It’s just quite a leap in price from picking something up, to having it delivered through Door-Dash. I get that it’s meant to be convenient. However, something stops being convenient when it becomes quite a bit more expensive. Then they say “we’ll just sign up for our Door Pass” and you’ll get free deliveries, except again, those services fees are tricky. Not to mention, you’re now paying $9.99 a month for something you only use like once or twice a month. It just doesn’t make much sense unless your ordering food delivered several times a week, but even then with the service charges and tips added, you might as well drive the 5 minutes (2miles) and pick it up yourself. These Apps in a way take advantage of elderly people, and sick people who can’t leave their homes due to isolation, quarantine, or the fear of getting sick and who have no family or friends to help them. They have no choice but to spend the extra money to use these apps so they can eat. Which is not great in a time where a majority of people are financially struggling. End review rant.
  • Oct 21, 2021

    By AiyaMarie 0729
    I like the customer service whenever I have a problem they immediately fix it right away. So far I haven't encountered any real problems from the doordash drivers all have been pleasant and friendly. Some of the prices are a little high but that's expected when you're ordering from different food establishments ablacement and each establishment sets his own price or what have you.
  • Doordash even stole Keys. Doordash doesn’t hold their Enployees Accountable Mar 29, 2020

    By Funfun2.0
    Although I made a huge unfortunate mistake of leaving my keys in the door after getting home from work, tired, with handful of things, my doordasher violated me. The doordasher stole my keys!!!!!! As soon as he arrived we heard him remove the keys from the door, knock, then run. After opening our door we found our food sitting on our mat, as we had prompted for no contact. When realizing he took our keys we submitting a complaint to doordash as well as submitting a police report. The detective assigned to the case contacted doordash hoping to communicate with the dasher, however doordash will not release his information. Understandably, I get wanting to protect the employee, but I don’t understand not diligently working to make sure the issue at hand is resolved nor happens again. If they have not fired that dasher, they inevitably have a thieving employee ready to prey on the next customer. ADDITIONALLY, we learned that doordash is too unreliable when two days later we received the complete wrong order, we tried to immediately contact the dasher to inform her we had the wrong order and she was potentially delivering another wrong order, but doordash had blocked the number already. Although we received credit for the inconvenience we have learned that trusting doordash is far too much of a stretch for us.
  • Jim from Gainesville Florida Oct 5, 2021

    By Jim from Gainesville FL
    I scored this app really high because the app makes it very easy for people who do not drive to be able to appreciate the different stores businesses and restaurants and others in our community. I’ve also used the DoorDash out of state, and in other localities around Florida. My only concern is that number one they closed their ADA or assistance for people disabilities line and that is kind of challenging. When I need to get help with something. Also when updates happen frequently I find that I have to call customer service and work with someone who is definitely interested in helping but may not always have strong English skills. So we spend a lot of the call explaining what the problem is and how it might affect the blind community especially uses this app and I would hope that you would work more closely with the organizations American Council of the blind national Federation of the blind and their affiliates that work with technology do you continue to make this app even more accessible and inclusive. I gave you a four. But please know that if you are able to fix some of these loose ends and be a little more inclusive of your body visually impaired and reading customers I will review five stars. Thanks for a great app let’s just make it just a little bit better. I’m dictating this so please forgive any errors.
  • Great app if you want to waste your money and time :) Jun 5, 2021

    By Yejinnie
    On multiple occasions I have had issues with doordash across different states, restaurant, time of order placed, the issue is clearly with doordash and the dashers themselves. I’ve had dashers deliver food to the entirely wrong apartment and swear up and down they delivered it to the right apartment even if the delivery photo clearly shows a different apartment number. I’ve had orders missing food many times, I once had a order from chipotle where I ordered a steak bowl with rice, beans, the works, and they literally gave me lettuce and meat with nothing else with the excuse their doordash system never send the orders to them correctly. I’ve had orders with ‘technical difficulties’ get cancelled an hour after I placed the order and got all the confirmation notifications saying ‘order confirmed by ___’ ‘order being prepped by kitchen’ only for doordash to turn around and claim ‘technical difficulties’ and tell me ‘place another order at a different restaurant’ as if by that time most restaurants had closed. All around a horrible app and a waste of time and money. Customer support is awful and half the time doesn’t even reply back, or will refund you $1 for a missing item that cost $10. Best bet I reccomend uber eats or literally any other app.
  • Worst delivery and customer service ever!!Do not use!! Mar 3, 2021

    By gzitsstistii
    I have been a frequent door dash user and over the last month there customer service and service has been an absolute nightmare! The last 6 orders I've had with them have all been missing main entrees, sides and orders as well as items being made incorrectly even though I specify exactly what I ordered which I understand it's food service but when you haven't ate dinner an you order food you expect to receive the food you ordered and if you do not then I expect either for the order be corrected or a refund but after calling this last time because my order was missing 5things and the rest was made wrong. This order was 40 bucks for taco bell and when I got in touch with customers service they were rude and said that I have reached my limit on refunds. Which makes no since I didnt have to have a refund I just wanted what I paid for and if that's not possible then I wanted a refund for it and they stated they couldn't do wither and that there was no supervisor and no help at all. Deanna was the customer supports name and she was horrible. I refuse to pay for something I did not receive!! That's theft basically this is ridiculous an I will never us this service again!!
  • Oct 19, 2021

    By Ryan Hockenberry
    Since one of the recent updates, I cannot log back into the app. I would understand if this bug happened for a day or two but its been multiple weeks of not being able to use it. I have seen multiple other reviews and online complaints saying the same thing. As if the extremely high costs of using the app weren't bad enough, now I can't use it at all.
  • Really Poor Communication/Instruction Following Apr 22, 2021

    By Sjbusam12
    I’ve been using door dash for close to two years now and lately, I don’t know what it is, but no one knows how to deliver food lol. The past four times I’ve ordered from them, there’s been a problem. Instructions for the food itself not followed, instructions for the dasher not followed, etc. I’ve had to have food redelivered twice in the past week because of the dasher. The first time, they dropped it off at a neighbors house way down the street, and luckily they called me so I went to grab my food. On the days I order food at work in the morning, I ask that the dasher text me when they get here, as we’re closed when I order food, and the past few times I haven’t had anyone text me which door they left the food at. Today, I straight up didn’t get my food. I texted my dasher and asked where she left my food, and got no response. I checked the front and back doors, and the neighboring businesses, and my food wasn’t there, so I had to have it redelivered again. It’s just really frustrating and I feel like door dash thinks I’m just trying to get free food because I’ve had so many problems lately 😭 And I feel like a jerk even saying this but I tip really well because I know dashers don’t get paid super well and depend on tips, but I’m tired of having to tip close to $10 for someone who isn’t going to follow my instructions or even like... bring me my food lol. I have issues like this every once in a while, but never to this extent.
  • Oct 15, 2021

    By Shadowcat6lives
    I use this app to order food and Have it delivered to me. However, It also has a feature to place Orders for pick up. I understand the benefits of also having this for clients to use. In my scenario though it seems that When you order a pick up you cannot change it to A delivery. They will offer a refund if your lucky but there is no option to just have a delivery driver pick it up. Compare this to the alternative of Buying from the restaurant site, Or allowing a competitor grab markeshare
  • Oct 20, 2021

    By Tristien Mikeasky
    Soliciting reviews with an unsolicited pop up in the app. When there's a mistake the refund is not accounting for all fees, so you will never get your full payment back. Use with caution. New dashers may not know how to use maps posted at the offices of most apartments, and many will not even read your instructions. There's also a glitch in the app that sometimes ignores your selection of "leave at door", and tells the dashers to meet face to face instead. Recommend writing in "leave at door".
  • Oct 22, 2021

    By Timothy Throne
    This app continues to be a joke. When searching my address, Apt 70 comes up attached to the address. I can enter my apt number below, but chances are the person delivering will drop it off at the wrong apt or call because there are 2 apt numbers. I was going to order McDonald's despite the outrageous prices on the app (way higher than the restaurant) but the address error was a red flag. I tried to email someone, but their site doesn't give you an option to reach out. Use any other food app.
  • Oct 12, 2021

    By Glen Kuck
    We used to love Doordash, but their practices are just getting ridiculous. They charge you to deliver directly, they make you wait longer for your order to promote purchases near where you order from and now, even though there are branches near our home, they have drivers picking up and delivering from another city. Our wait times were never more than 45 minutes tops! Now 60-90 minutes is the norm. Yep! Switching to another delivery service.
  • Oct 22, 2021

    By Kyle Moher
    I'm thrilled to give it 1 star. The drivers have gotten progressively worse. Support doesn't care. They constantly lie about delivery times. App says "10 - 20 min", email you receive says 20 - 30, Dasher arrives 50 minutes later. Support is of little help. App will self-refund you for so long before stating you can't be helped. Started great, is now complete and utter trash. On to UberEats I go.
  • Wow! Horrible auto-response ... Jul 25, 2020

    By Loyal-Patron
    I have been using Door Dash from day one. I preferred Door Dash to Uber Eats, but there are constant issues of items missing, drivers leaving my order at other doors, drivers taking hours to deliver and if you order drinks forget about it. I continued to patronize Door Dash regardless of the constant mishaps because at least their customer service reps are extremely polite and helpful. However, I recently ordered a rather large order ($70 as usual) band it was frustrating to receive the order again with no drinks. But when I went to report the missing item I received a most disappointing auto response that stated “Thank you for bringing this to our attention. Unfortunately, we are unable to provide compensation on this order due to your account history.” So I guess if you continue to use Door Dash services and pay them for it although they continue to forget your items you paid for eventually you will reach a moment when Door Dash will be okay with taking your money and not delivering your food... just taking your money. The rep Vincent quickly apologized and offered a refund for the missing drink, however the auto response is apparently the type of business Door Dash intends to conduct which is to take your money and provide shady service then refuse to right their mistakes unless you take time out of your day to argue with them about it. No thanks. I’ll be taking my business elsewhere.
  • Recent update made it impossible to order anything from home anymore Nov 4, 2020

    By Tristan the angry man
    I've been using door dash with dash pass for a few months, ordering for and with my girlfriend and family, occasionally with them paying. I support the drivers a lot as well, and I would order every day, giving generous tips and additional cash if I had it. But they just added another two factor authorization that doesn't work properly at all, and it ended in me wasting money on dash pass, on my account and my mom's account for literally no reason, and I guarantee it's causing a lot of dashers to lose money. So I called technical support and they sent me a troubleshooting list to start off with, and I followed it step by step, removing the cards, authorizing them one at a time, everything they said to do. Needless to say, their first branch of customer service was nothing short of a heaving pile of garbage. They said to wait snd try again later, so then comes the next day. I tried ordering food, with two cards with the same general info, and SHABAM, nothing happens. Well, not nothing, it repeatedly asks me to "rescan your card" even though it's been done and verified like 12 times and the useless payment from the dash pass on both accounts went through, but not the actual orders? The cards are obviously accepted and they work, so I called them again. They sent me to a slightly higher up in the branch, and she said, she can't do anything about it. So cool, you guy's lost literally 6 customers in one go 👍🏻
  • Oct 13, 2021

    By S S
    Bad customer service! The app took the wrong delivery address and there was no way to change it than manually moving the pin on maps! Contacted customer service as soon as I placed the order to get them to change the address! They said the correct address was not in the radius even though it was! Cc said either cancel the order and not provide refund or leave the order wrong destination! $60 order! Luckily, my dasher agreed to deliver to the right address.
  • img Community
    Breakups are hard and sometimes you just need to stay home and enjoy some good food in bed while watching a movie. Doordash allows you to order food and drinks and have them delivered to your door in usually 30 to 40 minutes. You can get good food easily and just spend time healing after your breakup.
    img by David
    2 years ago
  • img Community
    If you love sushi and want to enjoy it from the comfort of your home, get some great local sushi delivered right to you using DoorDash. You can choose from different local choices, see reviews and get your food delivered in 30 or 40 minutes so you can have sushi at home without wasting any effort.
    img by David
    2 years ago
  • img Community
    Of all the fast-food delivery services, I have personally found that this one always provides quality services at fair rates. Usually, it's just $2 or $3 extra to have the food delivered. They also seem to have the most locations in the Midwest.
    img by Kendra
    1 year ago
  • img Community
    If you're craving shrimp or pork dumplings or want to order 10 different types of dim sum from your favorite Chinese restaurant, you can use this app to have steaming hot dim sum delivered to your door.
    img by John
    1 year ago
  • img Community
    Easily get food delivered to your nursing home. With over 310,000 food menus across more than 4,000 cities, this tool offers you one of the best restaurants' largest selections. It enables you to order from a variety of dishes and get them delivered to your doorstep.
    img by Sharon
    11 months ago
  • img Community
    When your partner is feeling blue, don't make them cook for the 4th night in a row. Try something new for a change and get their favorite food delivered to kickstart a fun evening.
    img by Sharon
    11 months ago
  • img Community

    Great for busy family Sep 12, 2021

    By Kaila
    We have 3 kids and always busy. This app really help on those nights we just can't cook.
  • img Expert Best Food Delivery & Takeout Apps of 2021

    Best Food Delivery & Takeout Apps of 2021

    Hungry? Before you order food, find out which takeout and delivery apps will save you the most money. We tested the most popular apps to find the best value.

  • img Expert
    1. Access to hundreds of your favorite chain and local restaurants across 450 cities in 45 minutes or less
    2. No order minimums! Sort restaurants by cuisine type, delivery speed, or price, but never a minimum order requirement
    3. Most popular partners include: The Cheesecake Factory, Buffalo Wild Wings, Just Salad, On the Border, California Pizza Kitchen, Red Robin, and more

    Reviewed by Laura S on December 28, 2017

  • Great app if you want to waste your money and time :) Jun 5, 2021

    By Yejinnie
    On multiple occasions I have had issues with doordash across different states, restaurant, time of order placed, the issue is clearly with doordash and the dashers themselves. I’ve had dashers deliver food to the entirely wrong apartment and swear up and down they delivered it to the right apartment even if the delivery photo clearly shows a different apartment number. I’ve had orders missing food many times, I once had a order from chipotle where I ordered a steak bowl with rice, beans, the works, and they literally gave me lettuce and meat with nothing else with the excuse their doordash system never send the orders to them correctly. I’ve had orders with ‘technical difficulties’ get cancelled an hour after I placed the order and got all the confirmation notifications saying ‘order confirmed by ___’ ‘order being prepped by kitchen’ only for doordash to turn around and claim ‘technical difficulties’ and tell me ‘place another order at a different restaurant’ as if by that time most restaurants had closed. All around a horrible app and a waste of time and money. Customer support is awful and half the time doesn’t even reply back, or will refund you $1 for a missing item that cost $10. Best bet I reccomend uber eats or literally any other app.
  • Worst delivery and customer service ever!!Do not use!! Mar 3, 2021

    By gzitsstistii
    I have been a frequent door dash user and over the last month there customer service and service has been an absolute nightmare! The last 6 orders I've had with them have all been missing main entrees, sides and orders as well as items being made incorrectly even though I specify exactly what I ordered which I understand it's food service but when you haven't ate dinner an you order food you expect to receive the food you ordered and if you do not then I expect either for the order be corrected or a refund but after calling this last time because my order was missing 5things and the rest was made wrong. This order was 40 bucks for taco bell and when I got in touch with customers service they were rude and said that I have reached my limit on refunds. Which makes no since I didnt have to have a refund I just wanted what I paid for and if that's not possible then I wanted a refund for it and they stated they couldn't do wither and that there was no supervisor and no help at all. Deanna was the customer supports name and she was horrible. I refuse to pay for something I did not receive!! That's theft basically this is ridiculous an I will never us this service again!!
  • Oct 17, 2021

    By Nancy
    90% of the time the order is delivered on time and all food is there. I will say that the customer service is very good about making it right, if the driver messes up. Driver's take what the order place gives them. They're not allowed to open tied bags. If a item is missing, customer service will settle it immediately. I use door dash regularly and have only had 2 issues and they solved them immediately to my satisfaction. I'm happy with their service.
  • Horrible feedback. Unprofessional drivers and support Mar 25, 2019

    By Hkeyes808
    My experience through this app has been disastrous. I have two young children and only one vehicle that my wife takes to work each day. Unfortunately the one or two times I order through this app I have received the worse service I have ever received anywhere. Both times my driver accepted the order that I had placed which therefore gave permission to the restaurant to cook my food. Both times my driver decided to not leave there current location for over an hour each time. If I had accepted the food it would have been cooked two hours before I would have received it. Another driver threatened to spit in my food when I asked how long it would take after waiting an hour. (Wait time stated 20-30 mins) and seeing that this person had not even left there house to get my food until after an hour after it was made. Now I have to deal with this person having my address. After all the wasted time and all the grievance customer support can’t even offer free delivery for my troubles. They say your money will be back in my account in three to five days. My claim with a disgruntled driver was closed without any feedback. Money hungry company who does not care for there customers.
  • Would have been 5 stars but...... Apr 2, 2019

    By veeslappy
    So I love this app has great prices, promos, and a wider variety of restaurants than other delivery apps BUT TODAY WAS LIKE PULLING TEETH TRYING TO PLACE MY ORDER. I’ve used this app for more than a month had small problems here or there but nothing major until I was blocked from submitting orders for no reason at all I called my bank to make sure the card info was valid and they said the reason for the decline was a mismatch billing address so I called DoorDash to verify all the information and the lady starts to tell me that I haven’t used it in a while so that was why but I explained that I used it yesterday and she says well there is no block on our end it’s your banks fault so more or less I was politely told “Oh well” I played around with the app and discovered that I could use my Apple Pay to submit the order so I did but what makes no sense is that the same card on my Apple Pay is the same card I was attempting to use in the first place but I’ve never had to use Apple Pay in the past so the whole situation was just annoying and I’m starving in the process so I’m just disappointed that there is no rhyme or reason to what happened to me. She said she would escalate the case but there is no est. resolution time......go figure
  • Bad dasher. Jul 12, 2019

    By DrAnneLewis
    Husband ordered food for our kids after I got back from a 12 hour flight from Europe. Our order from Wendy’s was wrong and when asking the dasher where our chili or second salad was he merely shrugged, said this is all he was given and it was Wendy’s fault and to call door dash. When I went to Wendy’s, they blamed the dasher. Meanwhile something that was supposed to make my life simpler and cost more then it was worth wound up taking twice as long. I received no apology from the dasher or Wendy’s. I don’t think it’s inappropriate to expect the dashers to double check the food the same way I might on the way of if drive through line. This won’t make up for everything, but at a minimum it’s a dashers job to at least ensure the approximate number of items are accounted for. Two salads, two chilis, two fries and two burgers looks a lot different than one salad, two burgers and two fries. I don’t understand how this all works and it’s not my job to understand. I do, however, expect kindness and an apology when there’s an oversight that I not only have to drive out for but also pay out of pocket for - a second time. This appears to be basic customer service that’s missing. Disappointed with this dasher.
  • WORST FOOD DELIVERY SERVICE Feb 20, 2021

    By abridgepayano
    Wow. I’ll start by saying that my food has arrived late and cold on several occasions. I have been using Uber eats religiously ever since. Tonight, I was in the mood for chili’s, which only door dash offers delivery for. I REGRET IT. Why did I ignore my past experiences and give DoorDash another chance?! I am so mad at myself. LISTEN TO THIS: I ordered my food around 9:00 pm. An HOUR later, a driver finally decides to take the order. HE COMES FROM A CITY 25-30 minutes AWAY FROM MY HOUSE. The food arrived at 11:00 pm. COLD AND SOGGY. Not only was the food late but I PAID FOR PRIORITY DELIVERY AND THE DRIVER MADE TWO STOPS BEFORE MINE! Not one, but TWO STOPS. I contact customer service and after spending 40 dollars on food, they offer 13 dollars refund and 5 dollars “credit”. I paid for the food, I paid for the delivery fee, the tax, the maintenance fee, and the TIP. And all you can offer in return is 5 dollars credit? Door dash charges 7-8 dollars in alone in fees. That 5 dollar “credit” won’t even cover the fees. I will be filing a complaint with the BBB. I think it’s horrible that I paid with my hard earned cash for a service that is mediocre. How could you not notify me that my driver would be making two stops before mine but charge me for priority delivery? Horrible company
  • Awful app Nov 19, 2019

    By Djchufjsns
    To start off I have spent 250+ dollars on the app and have used it numerous times and have repeatedly had horrible drivers and customer service the delivery drivers take an absurd amount of time I ordered once and they driver sat outside the fast food place for 30 minutes and and then took 25 minutes to get to my house when it was only a 10 minute drive and every time they forget a drink or a side and I point it out to the driver and he/she never speaks fluent English and mumbles that they didn’t have it or some other nonsense and I have also had orders that look like food had been taken out of it or when I ordered a large and they bring a small instead and tell me that McDonald’s doesn’t have a large fry when they clearly do. Over all of this I let it slide until they started charging my debit card 10 dollars a month for a “dash pass” that I never consented to and I canceled it 2 times and still they charge me for it and I try to remove my card from my account but there is no where in the app that I can remove my card so they can keep charging me. I am very angry at how bad the customer/deliver service is in this company sincerely unimpressed can confidently say I will never order from door dash again
  • Super pricey and a lot of issues Oct 23, 2019

    By Ghostgirllu13
    Their fees have increased so much it’s not worth it. Tried to order food from a restaurant and had the dasher call me to tell me the restaurant was no longer in business! The dasher was sent to an abandoned location! A good company would know that before allowing customers to order and sending their driver there. I used this service a lot while I couldn’t walk or drive (after surgery) and now that I can I’d rather save money and pick it up myself. So many times I’ve ordered and a meal is missing or wrong because it’s not checked before delivery. Trying to get refunded is difficult, usually they would credit the account instead of my credit card so I’m forced to order again to get my money in some form. Trying to place a complaint when something goes wrong is next to impossible. Also they would advertise a restaurant with no delivery fees and when you’d try to order it would always apply the delivery fee. The convenience of Door Dash is nice in theory but you pay two to three times as much as when you get it yourself. I’d love to help the dashers out with making money but I just can’t support this company with their ridiculous fees and what feels like hidden tactics.
  • Great, but price/menu differences and need cash option. Nov 13, 2019

    By Faeothin
    The app and service is good over all. The menus tend to be well organized with functioning filters. My biggest compliant is the price quotes on their menu; if you go online to a restaurant’s actual menu and compare the prices from that which doordash is charging you, you will often find a dollar to two dollars and some change difference. This is before you even pay a delivery fee and all taxes. Sometimes you are given a “discount” applied to your order to make up for the price difference but it does not always add up to the exact amount; the user is left feeling that they are overpaying due to built in hidden fees. This is also not necessarily them featuring the prices of one specific location over another, as some of these restaurants are not chains and only have a singular location. Additionally, it would be nice to have a cash option; they could still require a card or account number to hold to keep people honest but allow them to complete the transaction in person. I know some worry about the safety of carrying cash but there are ways to provide security without completely negating the option for all deliveries.
  • img Community

    Great for busy family Sep 12, 2021

    By Kaila
    We have 3 kids and always busy. This app really help on those nights we just can't cook.
  • Oct 21, 2021

    By AiyaMarie 0729
    I like the customer service whenever I have a problem they immediately fix it right away. So far I haven't encountered any real problems from the doordash drivers all have been pleasant and friendly. Some of the prices are a little high but that's expected when you're ordering from different food establishments ablacement and each establishment sets his own price or what have you.
  • Doordash even stole Keys. Doordash doesn’t hold their Enployees Accountable Mar 29, 2020

    By Funfun2.0
    Although I made a huge unfortunate mistake of leaving my keys in the door after getting home from work, tired, with handful of things, my doordasher violated me. The doordasher stole my keys!!!!!! As soon as he arrived we heard him remove the keys from the door, knock, then run. After opening our door we found our food sitting on our mat, as we had prompted for no contact. When realizing he took our keys we submitting a complaint to doordash as well as submitting a police report. The detective assigned to the case contacted doordash hoping to communicate with the dasher, however doordash will not release his information. Understandably, I get wanting to protect the employee, but I don’t understand not diligently working to make sure the issue at hand is resolved nor happens again. If they have not fired that dasher, they inevitably have a thieving employee ready to prey on the next customer. ADDITIONALLY, we learned that doordash is too unreliable when two days later we received the complete wrong order, we tried to immediately contact the dasher to inform her we had the wrong order and she was potentially delivering another wrong order, but doordash had blocked the number already. Although we received credit for the inconvenience we have learned that trusting doordash is far too much of a stretch for us.
  • Jim from Gainesville Florida Oct 5, 2021

    By Jim from Gainesville FL
    I scored this app really high because the app makes it very easy for people who do not drive to be able to appreciate the different stores businesses and restaurants and others in our community. I’ve also used the DoorDash out of state, and in other localities around Florida. My only concern is that number one they closed their ADA or assistance for people disabilities line and that is kind of challenging. When I need to get help with something. Also when updates happen frequently I find that I have to call customer service and work with someone who is definitely interested in helping but may not always have strong English skills. So we spend a lot of the call explaining what the problem is and how it might affect the blind community especially uses this app and I would hope that you would work more closely with the organizations American Council of the blind national Federation of the blind and their affiliates that work with technology do you continue to make this app even more accessible and inclusive. I gave you a four. But please know that if you are able to fix some of these loose ends and be a little more inclusive of your body visually impaired and reading customers I will review five stars. Thanks for a great app let’s just make it just a little bit better. I’m dictating this so please forgive any errors.
  • It’s okay Jun 14, 2020

    By Chaol W
    I love the variety of options on this app, but there are so many frustrating things about the app itself. I’m not going to talk about the over priced tips, or how you have to tip before you even receive your order which can’t change if you’re dasher is great or crappy. There isn’t even a comment section to give feedback on the dashers because I know a few have eaten some of my food while delivering it to me. The “your favorites” section of the app is crap because it has restaurants on there that I had once and hated. Not only is there no option to actually add a your favorite, there’s no way to remove them from the section. Every time I go to “your favorites” that place is always the first in line which is also very irritating. If a restaurant is closed on a day you look for it, it shows up as “no result” even though I can go through my previous orders and find it that way. I will say I am appreciative of how responsive the support team is if the restaurant messes up, or the driver hands off the my food to someone else. They are quick with a refund, but they don’t refund your tip even if the driver doesn’t do what he is being paid to do. I would be a much happier customer if the issues surround the “your favorites” section was fixed and the drivers could be held accountable for their mistakes.
  • Oct 4, 2021

    By Shannon Fagan
    Most of the time, orders are correct and arrive in a timely manner. The app is easy to navigate and use. The restaurants, though, are getting more things mixed up or just completely wrong and the amount/value just doesn't add up anymore. Twice, my order was missing 1 or 2 complete orders. I will continue to use, just not as often. But** Doordash has given me a credit when my order was missing stuff. that definitely is good business practice! So, thanks for that!!
  • Oct 20, 2021

    By Matt Black
    Seems to be the most consistent & fast delivery service compared to similar apps like Uber Eats and GrubHub, although not the cheapest. I've had a few minor screw-ups on orders but they were easy to report and DoorDash refunded the missing items immediately. Helpful & transparent progress updates, doesn't spam irritating promotional notifications. For me, the lack of hassle is worth its slightly higher service fees.
  • read for decent info 🧐 Jul 29, 2021

    By killaudreylmao
    i use door dash A LOT, the service is great, the best out of all apps ive used. i live in a spot thats pretty hard to find, but the drivers always follow instructions amazingly. sometimes my food is a little bit cold, but i blame this on living in a busy town with lots of traffic. i have yet to have a bad experience with a driver. that being said, the system of door dash could be a bit better. theres been a few times where, for some reason, they back charge a couple days later for a delivery fee. this would be so bad if it wasnt $15, and doordash claims delivery fee is "$1.99". this has caused some complications because money doesnt grow on trees, and this was just the easiest way to get food to me. i also do not like the fact that you are given options for tips, rather than being able to enter them yourself. not many complaints at all, out of all of the delivery apps ive used this one is by far the best, there will always be complications with everything. all the drivers ive had have been great, unlike postmates and uber eats, so yea, go with door dash!! plus, there is a plethora of restaurants and businesses on doordash. i can find small bakeries in my city that i wouldnt be able to on another app, so thats another great thing.
  • Annoyed Jul 9, 2019

    By HisBlueHairPoca
    I am a person who likes putting my order over the phone that way to say exactly what you want and there’s no mistakes. Any how since we are almost forced to order by app I’ve given this app a chance. First off it is a little confusing since you ask for an item for example egg and cheese on a roll then when you choose that it gives you option of how you want the eggs and the you need to choose the other item like cheese which it’s already in the title of the item but it charges you extra I didn’t know if it meant extra or if I’m just choosing every item that composes the roll. Any how one of my biggest complaints is why do I have to pay for delivery when I mostly order $20+ never less they should have a range when you don’t have to pay for delivery super annoying and it’s not only this app it’s UBER eats as well and I haven’t used other apps but it simply don’t make any sense that’s something else I didn’t get charged for bu ordering in the phone specially since we Tip as well which bring me to my main complaint on this app...why am I getting charged tip before receiving my order?tip is based on service and that for me is a deal breaker . This was my first and last time I do not agree at all on tips before service.
  • Great App! Needs Tweeking Sep 2, 2018

    By Fliffy17
    I love that I can order my food and have it brought to me, when on any other occasion, I would have to drive to get food. But the drivers need to have more strict consequences when they don’t deliver correctly. I’ve ordered from Taco Bell 4 different times now. There was only one instance where my dasher didn’t do what she was being payed to do. She came with my food before I got the notification that she had picked it up. Then when she got in her car I was spammed with notifications in the order that they should have come (Your dasher has picked up your order and is on the way, your dasher is approaching, and your food has been delivered.). The next problem I had is with scheduling. For all of my orders I made, I was at work, busy. I had scheduled the orders for 5p and the dasher came an hour early. The Taco Bell immediately started to make my order and I got my food within 10 minutes of me placing the order. Which was at 3:50p or so. The food came perfect. I had what I ordered exactly. The only thing that I would like to see is improvements to he scheduling option so that it better fits the needs of the customers. Also for drivers PLEASE make sure to mark when you’ve done the actions (picked up, approaching, etc). Other than that, great app!
  • Oct 16, 2021

    By Becky Stone
    DoorDash service is A+. The app, however, now is nagging me EVERY TIME I NAVIGATE through the app to enabke push notifications. My options are "yes" or "maybe later." How about an option such as "no" and "shut up about this already don't nag me to do something I DONT WANT TO DO." If a bug, please fix! If a design decision released on purpose , it is a deeply flawed decision and should be redacted and corrected immediately.
  • Good App. Good Service. Good Money Grab. Jan 1, 2021

    By ANTMAN489
    I find that the app itself is easy enough to use for any of my food orders. However the pricing is a bit high just to have some food delivered. I’m talking about the delivery, and service fees. They offer free delivery on certain orders, from certain restaurants, except the service fee will then be higher. It’s just quite a leap in price from picking something up, to having it delivered through Door-Dash. I get that it’s meant to be convenient. However, something stops being convenient when it becomes quite a bit more expensive. Then they say “we’ll just sign up for our Door Pass” and you’ll get free deliveries, except again, those services fees are tricky. Not to mention, you’re now paying $9.99 a month for something you only use like once or twice a month. It just doesn’t make much sense unless your ordering food delivered several times a week, but even then with the service charges and tips added, you might as well drive the 5 minutes (2miles) and pick it up yourself. These Apps in a way take advantage of elderly people, and sick people who can’t leave their homes due to isolation, quarantine, or the fear of getting sick and who have no family or friends to help them. They have no choice but to spend the extra money to use these apps so they can eat. Which is not great in a time where a majority of people are financially struggling. End review rant.
  • Love DoorDash…but MANY order issues Sep 11, 2021

    By Bakery Story/Team Lava
    1st, let me say, I do LOVE DoorDash. Very convenient, especially during this never ending Covid pandemic. I am immunocompromised & have to take immune suppressing drugs daily due to a rare condition..and I live in a state with 1 of the lowest vaccination rates..and I live less than 30 minutes from 1 of our state’s “hotspots” so..very helpful for me. DoorDash customer service is awesome. Most of the drivers I’ve encountered are super nice. So why the 3 stars right? I would estimate that 1 out of every 3 orders I place has an issue. I haven’t used the app in many months because 5 (FIVE!!) orders in a row had issues! Not minor issues either…items left out, items substituted (without contacting me and/or confirming I was ok with it), food completely wrong, etc). And I’m often ordering for my 6 yr old, who has a sensory disorder/ADHD/anxiety/dyspraxia so she often gets upset and..it’s just frustrating because it’s all completely avoidable IMO. As I said, customer service is wonderful & helps resolve issues..but I’m still left without the items I needed/wanted, still have to get them & also take the time to get in touch with customer service & work on a resolution. Who really wants to do all of that more often than not when ordering?? I would truthfully use another service if one was available in my area. Just to avoid the hassle. But, again, DoorDash itself is wonderful 🤷‍♀️
  • Oct 22, 2021

    By Savannah Whang
    My main issue with DoorDash is people delivering my food to the wrong house because they "can't see the house number" even though there is a house number sign clearing put in the ground at the top of my driveway, drivers need to pay attention to where they're going and actually look/find the house number before dropping off the order. My other issue is that when items are missing, DoorDash should have drivers go back and pick up that missing item. I paid for something, I would like to get it.
  • Assignment of Dashers Oct 15, 2020

    By DSR17
    I’m not sure how this works, but I’ve faced this issue innumerable times. So my user journey is - I check out the food/restaurant on doordash -> order food from the resto -> order is placed -> money deducted (all good till here) -> I see an ETA -> And now a dasher is assigned (which I see) -> So the dasher makes it a point to not pay heed to the ETA and bring food anytime after that. I am a human and I crave food when hungry. And that is why app like Doordash exist because of the craving and the ease to answer my craving. And when that is not satisfied, trouble begins and I write a review. So my problem is 1.) How come dashers change mid-way : is it like they bring food and in mid-way ‘Tony (namesake, the dasher who was assigned)’ met ‘Frank(new dasher)’ and they exchanged my food mid way and now Frank comes. 2.) Many times I receive my food cold. Why? If the taxes are not sufficient increase them but bring my food ‘hot’. Please. 3.) The dashers are always assigned to multiple pick-ups and no wonder food turns up cold - kindly make an algorithm so that a dasher pertains to not more than ‘3’ orders else the customer has to eat stone-cold food. 4.) Tips - I earlier used to give them, but once I started receiving stone cold food I stopped and I am afraid what else can I do. I want convenience and thanks to you I am getting that but not at the cost of delayed and cold food. Apologies but I should have voiced this out earlier.
  • Oct 18, 2021

    By D reynoso
    There is a few issues Inhave with the app. For example, i tried to place an order earlier while on chemo and they didnt have the drink i wanted like they dont carry it but I know they do. Also turning off special instructions for the restaurant is the stupidest thing ever! Lastly I wish i can leave the tip after delivery is made. I mean what if they suck? What if they mess with my food or its cold? Doordash dropped the ball there.
  • Dasher dropped my food off at the wrong address😡 Aug 12, 2021

    By DesereyNicole88
    I ordered seafood from this known restaurant that was maybe 15mins away for my kids while I was at work. When I seen the dasher getting close I called them to tell them to be standing outside, he’s about to pull up. Well I got a picture text from the dasher handing my food to a man that clearly wasn’t my kids. I called my kids asked did they see anyone outside because he just gave the food to someone, they said NO so I immediately hurried and called the driver. He proceeded to tell me he was at the right address so I told him no sir my kids are standing outside he said well I gave it to a older man I asked could he go knock on the door because he gave my food to the wrong family. This man hung up in my face then would not answer my calls!!! I was so furious. I made a complaint and Door Dash took no time reaching back out to me only to find out that he in fact did drop my food off at the wrong location. Door Dash refunded me my money back which will take of course 5-7 days but they are the reason I gave 3 stars because of customer service being so excellent. As far as the driver I wish I could write a individual review about him. That was just plain unacceptable. Door dash need to add the feature where you can track the driver. If they have it, I’m behind on trying to figure out how to do it. Do better Dashers!!
  • Love The Service, Hate The App Sep 7, 2018

    By sc104
    When I first downloaded DoorDash it was an amazing experience. Well developed app that worked quickly and was easy to navigate, the service was incredible, overwhelmingly positive. Then they decided to update the app. This, is where they made the biggest mistake. The app wouldn’t update times of stores opening and closing properly, wouldn’t process orders, took forever to load, a hot mess. They updated it a few times more, still wasn’t better. Then an update FINALLY came along that would let me actually log into my account (yes. I tried resetting my password even though it was right. 3 times.) and place an order. This was the previous update to the one they just released this month or so. Unfortunately once again, total garbage software !!!! Wouldn’t process Apple Pay or certain stores, won’t let me cancel an order, never updating to the map with the ETA.. and the thing is is that, the service is unwaveringly great! The people they hire aren’t sketchy, they’re very reliable and will call you up if there’s an issue, and are very very kind and efficient. When the app doesn’t work it ruins the whole experience on the ordering and interacting with the store end. The app was fine to begin with !!! Stop changing it !!!! Update it to where everything is running smoothly then just leave it alone !!!! 9/6/18
  • Just made my last order Jan 9, 2020

    By UhCarly
    I’ve have never had a single problem with any order until today. I placed my order today from a local place down the street, the dasher arrived to the place in a timely manner and picked up my order, about 15 minutes went by and I checked my tracking to see where my order was, the driver had gone off to some apartments across the street from my apartment complex. The driver calls me and of course doesn’t speak my language at all and doesn’t understand a word me and my boyfriend are telling him over the phone. We tell him he had to go across the street to the other apartments and he says oh okay and hangs up. Another 10 minutes go by of us watching the tracking and he’s still across the street in the wrong area. So I text him and use google translate to tell him he’s at the wrong apartments and he has to come across the street. He doesn’t respond and still remains on that side for another 10-15 minutes. Finally it tells me my order has been completed and delivered and I never recieved the order!?!?!? I immediately called door dash and they were very helpful with fixing my problem, very satisfied with the customer service but not the drivers they let deliver. Anyone in the Salem NH area beware for JeanCarlos G. Not sure if he couldn’t actually understand me or just wanted my food and my money.
  • Great customer service Oct 18, 2021

    By Aaliyah's Mommy 12
    Cons: Some Dashers lie and steal the food. A lot of my orders are wrong despite my instructions. Sometimes DoorDash won’t reimburse you if your order is incorrect which isn’t fair because this happens quite often. Pros: Customer service is excellent for the most part. They do what they can to rectify any issues. DashPass is great if you’re a frequent user. Suggestion: Better protocols for incorrect or missing items. I shouldn’t be treated like a liar because the restaurant got my order wrong. I’m not sure how you discipline rogue Dashers but I hope they lost their job. I’d have several instances where people take off with my food and I’m not ok with that even if I get the refund. I’ve wasted hours of my time, waiting for my food. Something should be done about that. All in all, DoorDash is ok. I prefer to cook at home at this point because all these apps seem to be a waste of money, time, and unnecessary stress. Update: DoorDash sent me an email stating that my review of a restaurant went against their community guidelines. Say what? All I say was, “My pizza was undone in the middle and I was disappointed.” At this point, I will no longer be using DoorDash. There is no reason for a food delivery service to refuse honest reviews of restaurants. That’s very shady. Also no longer ordering anything from Chuck’s Pizza. They can both GTH.
  • Really Poor Communication/Instruction Following Apr 22, 2021

    By Sjbusam12
    I’ve been using door dash for close to two years now and lately, I don’t know what it is, but no one knows how to deliver food lol. The past four times I’ve ordered from them, there’s been a problem. Instructions for the food itself not followed, instructions for the dasher not followed, etc. I’ve had to have food redelivered twice in the past week because of the dasher. The first time, they dropped it off at a neighbors house way down the street, and luckily they called me so I went to grab my food. On the days I order food at work in the morning, I ask that the dasher text me when they get here, as we’re closed when I order food, and the past few times I haven’t had anyone text me which door they left the food at. Today, I straight up didn’t get my food. I texted my dasher and asked where she left my food, and got no response. I checked the front and back doors, and the neighboring businesses, and my food wasn’t there, so I had to have it redelivered again. It’s just really frustrating and I feel like door dash thinks I’m just trying to get free food because I’ve had so many problems lately 😭 And I feel like a jerk even saying this but I tip really well because I know dashers don’t get paid super well and depend on tips, but I’m tired of having to tip close to $10 for someone who isn’t going to follow my instructions or even like... bring me my food lol. I have issues like this every once in a while, but never to this extent.
  • Oct 20, 2021

    By Tristien Mikeasky
    Soliciting reviews with an unsolicited pop up in the app. When there's a mistake the refund is not accounting for all fees, so you will never get your full payment back. Use with caution. New dashers may not know how to use maps posted at the offices of most apartments, and many will not even read your instructions. There's also a glitch in the app that sometimes ignores your selection of "leave at door", and tells the dashers to meet face to face instead. Recommend writing in "leave at door".
  • Oct 12, 2021

    By Glen Kuck
    We used to love Doordash, but their practices are just getting ridiculous. They charge you to deliver directly, they make you wait longer for your order to promote purchases near where you order from and now, even though there are branches near our home, they have drivers picking up and delivering from another city. Our wait times were never more than 45 minutes tops! Now 60-90 minutes is the norm. Yep! Switching to another delivery service.
  • Wow! Horrible auto-response ... Jul 25, 2020

    By Loyal-Patron
    I have been using Door Dash from day one. I preferred Door Dash to Uber Eats, but there are constant issues of items missing, drivers leaving my order at other doors, drivers taking hours to deliver and if you order drinks forget about it. I continued to patronize Door Dash regardless of the constant mishaps because at least their customer service reps are extremely polite and helpful. However, I recently ordered a rather large order ($70 as usual) band it was frustrating to receive the order again with no drinks. But when I went to report the missing item I received a most disappointing auto response that stated “Thank you for bringing this to our attention. Unfortunately, we are unable to provide compensation on this order due to your account history.” So I guess if you continue to use Door Dash services and pay them for it although they continue to forget your items you paid for eventually you will reach a moment when Door Dash will be okay with taking your money and not delivering your food... just taking your money. The rep Vincent quickly apologized and offered a refund for the missing drink, however the auto response is apparently the type of business Door Dash intends to conduct which is to take your money and provide shady service then refuse to right their mistakes unless you take time out of your day to argue with them about it. No thanks. I’ll be taking my business elsewhere.
  • Great concept, horrible execution Feb 5, 2020

    By abillye
    Doordash support is horrible!!! If there is an issue with your food there is no way to get it fixed, so if you have no transportation or any other food available your out of luck. There is no way to provide feedback on restaurants or drivers to hold them accountable. For example, I had an order canceled 30 min after I placed it even though it said it would be arriving within 12-18 minutes, I had gotten home late from work so ordered that way so I could take care of things at the house, eat and go to bed, instead I’m up an hour and a half later due to no notification. I should be able to put a review on that restaurant so that others are aware of their unreliability. Another restaurant never reads special instructions, so first off, I get food I won’t eat and will only get a partial refund, um, no, I should get a full refund for the cost of the food at least. I should also be able to put a review on that restaurant so customers know they have to call the restaurant if they have special instructions and want them followed. Not to mention the driver that drove up in my YARD instead of my driveway! I mean, come on!!! The only thing you can put is driver is unprofessional ... seriously? It’s absolutely ridiculous and completely frustrating, need to be able to leave restaurant reviews and doordash needs to have some accountability for poor performance for the restaurants and drivers.
  • Overcharging Menu Prices Apr 1, 2019

    By Bitmoji#1Fan
    My experience with DoorDash was going fairly well during my 30-day free trial of no delivery fees. I was aware of the higher fees for service, but thought that the menu prices for each restaurant did always seem rather high. It wasn’t until my most recent and last order that I discovered DoorDash sets and charges the menu prices that they see fit for each restaurant. When I received my order from a very friendly Dasher, she made a comment that I got a bargain for my order. I asked how so, and she responded because it was only $14. Only however, I paid $35 for my food, tax, service fee, and dasher tip ($5.60). (I was waived delivery fee during my trial) Therefore, for the food and tax I paid roughly $25. How did the dasher only pay $14 for the food when I paid for $25? (Before service fee and tip). DoorDash is over charging menu items. I found this out first hand, and by a customer service rep slipping up over the phone. The company already charges for deliver fees and service fees, how is it that they also inflate the menu prices?! Customer service somewhat solved the issue, but if I had not of called to correct it, the company would have more money in their pockets. There was also no receipt in my bag, so if that Dasher had never mentioned how much she paid, I would have never known. I understand a company needs to make profit which is why there are fees, but this dishonesty has lost my business.
  • It’s a mess Aug 29, 2020

    By derfnturf
    Customer service was amazing so that’s where I’ll start. With the good news. The bad news for me is that the fees are not clear and expensive. There is also a “delivery fee” but then also a tip. I don’t understand how that makes sense. If you just paid your drivers the money they deserve it wouldn’t be on me to cover the cost. I know you make money off each order and with the way deals can be structured there’s all kinds of money you guys get per transaction. I’m not saying this operation doesn’t deserve to make money. Obviously the inventor needs his cut and I’m happy to oblige. But too much of the weight is carried by the worker and that’s ridiculous when my tip is a huge part of how they can afford to live. Ultimate this side hustle culture can’t sustain its self and these types of outfits can’t last under the pressure of time. Pay your employees better and stop making the consumer pay their wages. I’m positive this company could survive if they did it and it’s a testament to the world we live in that I have to call 3 times to get extra fees taken off my card when the only reason I used this app was for a free order from an e-mail I received. I never got the free order and only was given 5 dollars to compensate. Hey it’s more than nothing but it’s a far cry from what I was promised. If I could leave work for lunch I’d happily go get the food myself and that’s the only reason I use this app.
  • Could be worse, could definitely be better... Jan 3, 2019

    By music_lover-23
    I’ve ordered using DoorDash often. I like that the app is user friendly and that deliveries from lots of places are cheaper than some of the other delivery apps, which is always nice. What doesn’t make sense to me is cost of delivery in relation to where you are. I can do an order for somewhere 15-20 minutes away and it’s 1.99 or 2.99 but there are some places just a few minutes down the road that cost 5.99. That makes absolutely no sense, you think it would be cheaper closer to you and more expensive for a longer distance. Another complaint: tipping up front. I have no issue tipping for a good delivery after the fact but I can say I’m not happy when I tip four or five bucks for poor delivery service. I live in an apartment building that isn’t difficult to navigate (there are even maps on the walls inside to direct you the right way). I have simple easy instructions on how to get in, I’ve had people over who have never been over have no difficulty finding the place. Yet I’ve had door dashers who it’s taken 10-15 minutes to find my apartment so my food is cold/soggy by the time I get it. I don’t see tipping four or five bucks for that kind of service yet you are required to tip when the order is placed. Sure, I could tip cash but depending on the dasher they could see that there is no tip and do something to your food.
  • App and service needs changing Jun 23, 2021

    By GiacAgostini
    DoorDash’s service is quite frustrating If i am honest. I have used it five times and each time there has been a serious issue. The first two times I ordered something, I wasn’t notified of the food being picked up or the order being processed until I got a call and hour later by an angry driver who had been waiting outside. I was then met with only half of my order, I contacted the driver (no response) and customer service, who gave me a $3 credit for a $40 order. The other three times the order times for the food took twice as long as they were supposed to. Now this may have been due to busy restaurants or whatever, but again the app once I order gets stuck on “processing your order” and I have no idea what the true update is. These other three times I was in contact with a representative who kept apologizing and trying to give me credits and cancel the order after I had waited for two hours. I just wanted the food and it eventually came, cold and again with items missing, so I spent $40-70 ont these and did not even get my full order. I try to keep my faith in this service but time and time again it has let me down. The app desperately needs to be changed, and the customer service needs to not constantly apologize and help their customers find their order rather than throw credits in our face.
  • Breakfast tale of caution!!! Aug 28, 2021

    By Tabs_18
    I was loving this app at first, I frequently work from home and it has made delivery of my favorite foods quick and simple!! However, I placed my third door dash order today, shortly after the driver messaged me to let me know she was running late (way before the delivery time, so I’m not worried), about 5 mins later I received a message the food had been delivered (right on time, so I’m still not concerned). Looked on the front porch, no food. Messaged the driver to ask if their were issues with the address and got a simple reply of “no”. Contacted customer support and told them I didn’t receive the order or a photo confirmation of delivery like I have with my other two deliveries and was pretty sure I may have just bought their drivers breakfast. Was offered refund or redelivery, which is fine and I’m sure standard. When I questioned if leaving a photo was standard company policy, I was told they were sorry there was no photo confirmation of delivery attached to order, (which of course there will not be if the food is not delivered!), no apologies for the driver stealing my breakfast, or any indication the company has plans to do anything about the situation! Needless to say I’m a little hangry and irritated that I was treated like the one stealing something by customer support, and will not be relying on door dash for deliveries in the future!!
  • Oct 19, 2021

    By Ryan Hockenberry
    Since one of the recent updates, I cannot log back into the app. I would understand if this bug happened for a day or two but its been multiple weeks of not being able to use it. I have seen multiple other reviews and online complaints saying the same thing. As if the extremely high costs of using the app weren't bad enough, now I can't use it at all.
  • Oct 15, 2021

    By Shadowcat6lives
    I use this app to order food and Have it delivered to me. However, It also has a feature to place Orders for pick up. I understand the benefits of also having this for clients to use. In my scenario though it seems that When you order a pick up you cannot change it to A delivery. They will offer a refund if your lucky but there is no option to just have a delivery driver pick it up. Compare this to the alternative of Buying from the restaurant site, Or allowing a competitor grab markeshare
  • Oct 22, 2021

    By Timothy Throne
    This app continues to be a joke. When searching my address, Apt 70 comes up attached to the address. I can enter my apt number below, but chances are the person delivering will drop it off at the wrong apt or call because there are 2 apt numbers. I was going to order McDonald's despite the outrageous prices on the app (way higher than the restaurant) but the address error was a red flag. I tried to email someone, but their site doesn't give you an option to reach out. Use any other food app.
  • Oct 22, 2021

    By Kyle Moher
    I'm thrilled to give it 1 star. The drivers have gotten progressively worse. Support doesn't care. They constantly lie about delivery times. App says "10 - 20 min", email you receive says 20 - 30, Dasher arrives 50 minutes later. Support is of little help. App will self-refund you for so long before stating you can't be helped. Started great, is now complete and utter trash. On to UberEats I go.
  • Recent update made it impossible to order anything from home anymore Nov 4, 2020

    By Tristan the angry man
    I've been using door dash with dash pass for a few months, ordering for and with my girlfriend and family, occasionally with them paying. I support the drivers a lot as well, and I would order every day, giving generous tips and additional cash if I had it. But they just added another two factor authorization that doesn't work properly at all, and it ended in me wasting money on dash pass, on my account and my mom's account for literally no reason, and I guarantee it's causing a lot of dashers to lose money. So I called technical support and they sent me a troubleshooting list to start off with, and I followed it step by step, removing the cards, authorizing them one at a time, everything they said to do. Needless to say, their first branch of customer service was nothing short of a heaving pile of garbage. They said to wait snd try again later, so then comes the next day. I tried ordering food, with two cards with the same general info, and SHABAM, nothing happens. Well, not nothing, it repeatedly asks me to "rescan your card" even though it's been done and verified like 12 times and the useless payment from the dash pass on both accounts went through, but not the actual orders? The cards are obviously accepted and they work, so I called them again. They sent me to a slightly higher up in the branch, and she said, she can't do anything about it. So cool, you guy's lost literally 6 customers in one go 👍🏻
  • Oct 13, 2021

    By S S
    Bad customer service! The app took the wrong delivery address and there was no way to change it than manually moving the pin on maps! Contacted customer service as soon as I placed the order to get them to change the address! They said the correct address was not in the radius even though it was! Cc said either cancel the order and not provide refund or leave the order wrong destination! $60 order! Luckily, my dasher agreed to deliver to the right address.
  • Oct 14, 2021

    By Tommy Chong
    Honestly, I use door dash alot because I work late and don't have transportation. That being said, I've been rather upset with how things are taken care of now. If I had a issue I would contact support, now if I try to the chat gets disconnected IMMEDIATELY. There was a cafe that was open till 2 am, ordered just before 12 am and had to order again because someone either stole my food or just said they delivered it to get some easy money. Had to reorder, to only have the next person cancel it.
  • App Failed & the Worst Customer Support Ever! Apr 25, 2019

    By Dan-O-22
    I used the app and was able to order food when traveling. The second time when ordering at work it did not process so I tried to submit again and it told me my account was deactivated. I reached out to support to find out what happened as my credit card is in good standing. Support sent me an email saying they would look into it. A week later I followed up to see if there was any resolution which they replied back with a link to their legal terms page and said I had violated their terms. THAT WAS IT. That was their customer service response to their app failing during normal use. I even checked with my credit card company which told me they had not denied any transactions from DoorDash and my card was still active and valid. I also tried to place an order using a different email address to see if I could still order and it came back as account deactivated most likely since I used the same credit card. So that was my experience with the worst customer service and app fail. Their app failed and their response was THAT I VIOLATED their terms during normal use of placing a lunch order. I find it so funny. They could’ve replied with a different response to discover what error may be happening with their service and chose to place the blame on me. Good luck with anyone choosing to use this company. I wish DoorDash the best and hope they will do better in the future with their service and how they decide to treat their customers.
  • Oct 16, 2021

    By Duck Butt
    I've used doordash for over a year now and I've never had any issues until recently, I had an issue with their support service. I was looking to cancel an order But wasn't able to do to the lack of optimization for some vendors. Instead of me being able to cancel the order through the app I had to reach out directly to the store I placed an order from. Unfortunately for me They could not cancel the order because it was on doordash's end they claim. I will not be using this anymore
  • THE WORST DELIVERY SERVICE!! Sep 23, 2017

    By dashikki
    I am surprised this company is still in business! I have only ordered from them twice.. First time was a year ago and my entire order was wrong. I did not receive any of the food I ordered. The only way to contact them was email so I was never fully refunded because you can't get in touch with anyone.. My order was $40 and they would only refund me $14! Then tonight was my second order. I figured it's been a year maybe they worked out the stupid issues they have. NOPE!! Tonight my food just never came! I went to the chat box in the app and I was in line behind over 2000 other people! Since I never received a refund on my first order I was going to wait to chat with someone. That never happened! Over 3 hours waiting.. I got down to # 124 in line.. and the chat just closes and my order in the app disappears. So I go and check my email and see that they have sent me a message 2 hours after my order should have arrived.. saying that my order has been canceled and I would be refunded in 3-5 days.. No reason as to what the heck happened or even a simple apology. At least I am getting a refund this time. I'll believe that when I see it! Doordash you are the worst!! Also I am a restaurant GM and you have contacted me before to use your service. After giving you two chances it is clear you do not care at all about the customer. My restaurants will never work with you and I will be sure to tell everyone I know that they should use anything but Doordash.

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