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DoorDash - Food Delivery

DoorDash - Food Delivery

DoorDash

Get your favorite restaurants delivered straight to your door.

4.8 Ratings 10M+ Reviews 10M+ Downloads
Featured on Best Apps to Get Over a Bad Breakup

About DoorDash - Food Delivery

Get your favorite restaurants delivered straight to your door.
see more about DoorDash - Food Delivery

Ratings & Reviews

4.8
10.2M+ Ratings
  1. 5
    85%
  2. 4
    10%
  3. 3
    3%
  4. 2
    1%
  5. 1
    2%
  • Oct 21, 2020

    By Anthony Childers
    While there is very little guidance for the interface, it is very easy to learn and is well executed and self explanatory. If you've hesitated to use door dash because it seems complicated, it really isn't. Took ten minutes to download, sign up, and place an order. Fees are reasonable. Tips are pre-paid though, which de-incentivizes them. Great app.
    more
  • If u want cold food, 2 hours after u order this is perfect. Apr 9, 2020

    By cjef josh
    Honestly, I understand it isn’t economical to only hire intelligent, thoughtful people. But it seems they scan through the applications for the people who are the least. I’ve ordered food probably a dozen times, not once has it ever showed up in the “estimated time”. That’s the least of my complaints. I work at a restaurant that offers door dash as a means of receiving your food, on several occasions, often multiple times a day, the dasher will come in, pick up part of an order and take the incomplete order to a customer, who then calls us and complains. Not only can we do nothing about it because we made the order in full already, but the customer complaint number they give us to pass on to angry people only makes them even more infuriated with endless hold times. A dasher should never leave a restaurant without everything in hand, but they have no incentive to be correct, just an incentive to be as fast as possible. This incentive doesn’t even benefit us as consumers though, as often times one dasher will be carrying 2-3 food orders so saved moments don’t turn into you getting warmer food quicker, but so that they can fit 2 extra deliveries in without u noticing enough to get upset. Maybe I’m just a hater, but I’ve yet to be proven wrong by door dash as a company in any situation.
    more
  • Would have been 5 stars but...... Apr 2, 2019

    By veeslappy
    So I love this app has great prices, promos, and a wider variety of restaurants than other delivery apps BUT TODAY WAS LIKE PULLING TEETH TRYING TO PLACE MY ORDER. I’ve used this app for more than a month had small problems here or there but nothing major until I was blocked from submitting orders for no reason at all I called my bank to make sure the card info was valid and they said the reason for the decline was a mismatch billing address so I called DoorDash to verify all the information and the lady starts to tell me that I haven’t used it in a while so that was why but I explained that I used it yesterday and she says well there is no block on our end it’s your banks fault so more or less I was politely told “Oh well” I played around with the app and discovered that I could use my Apple Pay to submit the order so I did but what makes no sense is that the same card on my Apple Pay is the same card I was attempting to use in the first place but I’ve never had to use Apple Pay in the past so the whole situation was just annoying and I’m starving in the process so I’m just disappointed that there is no rhyme or reason to what happened to me. She said she would escalate the case but there is no est. resolution time......go figure
    more
  • Oct 22, 2020

    By Amber Long
    We never used this ap until all this covid 19 stuff. We tried it on a whim one day and find we use it a few times a month now. The divers are polite, food shows up in a reasonable amount of time still hot and we've never had anything missing. The only reason I deducted a star is for some reason the full menu is not available at some restaurants. I have no idea if that is an ap thing or something on the restaurants' end.
    more
  • Incorrect Order Functionality Should Be ADDED Sep 13, 2020

    By Sambolinirosiola
    I placed an order through DoorDash and it turns out another person placed an order with the same name as me. It has been two hours trying to correct the issue at hand. I decided to just go and pick up our correct order myself. The restaurant that we ordered from has been very accommodating and helpful. However, the DoorDasher themselves need to be more aware of which orders they are picking up and dropping off. Which leads to my next point, DoorDash should have an option through the App after the order has been dropped off “Did you receive your order?” Followed by this question “Did you receive the correct order?” With a YES or NO option. If “No” was selected, there should be an option to put in the Order Number you’ve either received OR what was incorrect with your order along with inputting your order number, from there it should automatically go back to the restaurant with another DoorDasher in route to pick up the correct order and drop off. DoorDash has been great to use, I use it very often, but unfortunately this isn’t the first time that this has happened and revived the incorrect order or something wrong about the order. From a customer standpoint I think adding in the Functionality mentioned above would be a great improvement to the App as well as provide better customer service as opposed to creating a hassle trying to get your order.
    more
  • Oct 21, 2020

    By Bianca Valeus
    This is app is terrible to use! My partner and i tried ordering from one of our favorite wing shops and it wouldnt accept our payment! It kept saying the card was declined even though there was plenty of money on it. Then when trying to log off and back on, errors kept popping up. When logging in with my Google or fb account, it glitches and a 404 message popped up. After 10 mins of trying to get back on, the card was blocked. I would never recommend this app to anyone. I would give it 0/5 stars
    more
  • Wow! Horrible auto-response ... Jul 25, 2020

    By Loyal-Patron
    I have been using Door Dash from day one. I preferred Door Dash to Uber Eats, but there are constant issues of items missing, drivers leaving my order at other doors, drivers taking hours to deliver and if you order drinks forget about it. I continued to patronize Door Dash regardless of the constant mishaps because at least their customer service reps are extremely polite and helpful. However, I recently ordered a rather large order ($70 as usual) band it was frustrating to receive the order again with no drinks. But when I went to report the missing item I received a most disappointing auto response that stated “Thank you for bringing this to our attention. Unfortunately, we are unable to provide compensation on this order due to your account history.” So I guess if you continue to use Door Dash services and pay them for it although they continue to forget your items you paid for eventually you will reach a moment when Door Dash will be okay with taking your money and not delivering your food... just taking your money. The rep Vincent quickly apologized and offered a refund for the missing drink, however the auto response is apparently the type of business Door Dash intends to conduct which is to take your money and provide shady service then refuse to right their mistakes unless you take time out of your day to argue with them about it. No thanks. I’ll be taking my business elsewhere.
    more
  • Oct 21, 2020

    By Fiyyah
    It won't accept any of my cards. It keeps saying my card was declined but I know for a fact there's nothing wrong with them. I tried multiple times, double checked I input everything right and even uninstalled and reinstalled the app, but it won't accept my cards.
    more
  • Oct 7, 2020

    By Justin White
    Gave me a lot of grief with adding a card and I was unable to complete my transaction. It wouldnt accept my postal code at first and then when I finally got it to every card I tried had 'unexpected errors'. Your competitors don't have this issue, so get it together. The only reason I even considered trying this app is because the restaurant I wanted to order from only uses you, I'll encourage them to accept other apps too.
    more
  • Great concept, horrible execution Feb 5, 2020

    By abillye
    Doordash support is horrible!!! If there is an issue with your food there is no way to get it fixed, so if you have no transportation or any other food available your out of luck. There is no way to provide feedback on restaurants or drivers to hold them accountable. For example, I had an order canceled 30 min after I placed it even though it said it would be arriving within 12-18 minutes, I had gotten home late from work so ordered that way so I could take care of things at the house, eat and go to bed, instead I’m up an hour and a half later due to no notification. I should be able to put a review on that restaurant so that others are aware of their unreliability. Another restaurant never reads special instructions, so first off, I get food I won’t eat and will only get a partial refund, um, no, I should get a full refund for the cost of the food at least. I should also be able to put a review on that restaurant so customers know they have to call the restaurant if they have special instructions and want them followed. Not to mention the driver that drove up in my YARD instead of my driveway! I mean, come on!!! The only thing you can put is driver is unprofessional ... seriously? It’s absolutely ridiculous and completely frustrating, need to be able to leave restaurant reviews and doordash needs to have some accountability for poor performance for the restaurants and drivers.
    more
  1. Access to hundreds of your favorite chain and local restaurants across 450 cities in 45 minutes or less
  2. No order minimums! Sort restaurants by cuisine type, delivery speed, or price, but never a minimum order requirement
  3. Most popular partners include: The Cheesecake Factory, Buffalo Wild Wings, Just Salad, On the Border, California Pizza Kitchen, Red Robin, and more

Reviewed by Laura S on December 28, 2017

  • If u want cold food, 2 hours after u order this is perfect. Apr 9, 2020

    By cjef josh
    Honestly, I understand it isn’t economical to only hire intelligent, thoughtful people. But it seems they scan through the applications for the people who are the least. I’ve ordered food probably a dozen times, not once has it ever showed up in the “estimated time”. That’s the least of my complaints. I work at a restaurant that offers door dash as a means of receiving your food, on several occasions, often multiple times a day, the dasher will come in, pick up part of an order and take the incomplete order to a customer, who then calls us and complains. Not only can we do nothing about it because we made the order in full already, but the customer complaint number they give us to pass on to angry people only makes them even more infuriated with endless hold times. A dasher should never leave a restaurant without everything in hand, but they have no incentive to be correct, just an incentive to be as fast as possible. This incentive doesn’t even benefit us as consumers though, as often times one dasher will be carrying 2-3 food orders so saved moments don’t turn into you getting warmer food quicker, but so that they can fit 2 extra deliveries in without u noticing enough to get upset. Maybe I’m just a hater, but I’ve yet to be proven wrong by door dash as a company in any situation.
    more
  • Would have been 5 stars but...... Apr 2, 2019

    By veeslappy
    So I love this app has great prices, promos, and a wider variety of restaurants than other delivery apps BUT TODAY WAS LIKE PULLING TEETH TRYING TO PLACE MY ORDER. I’ve used this app for more than a month had small problems here or there but nothing major until I was blocked from submitting orders for no reason at all I called my bank to make sure the card info was valid and they said the reason for the decline was a mismatch billing address so I called DoorDash to verify all the information and the lady starts to tell me that I haven’t used it in a while so that was why but I explained that I used it yesterday and she says well there is no block on our end it’s your banks fault so more or less I was politely told “Oh well” I played around with the app and discovered that I could use my Apple Pay to submit the order so I did but what makes no sense is that the same card on my Apple Pay is the same card I was attempting to use in the first place but I’ve never had to use Apple Pay in the past so the whole situation was just annoying and I’m starving in the process so I’m just disappointed that there is no rhyme or reason to what happened to me. She said she would escalate the case but there is no est. resolution time......go figure
    more
  • Oct 22, 2020

    By Gail Janjua
    I love it. But I feel like they should come out with a points or reward system like skip the dishes. I've been paying for my doordash account for a while now and I get skip for free. I usually always order over $20 anyways so now I'm thinking with the rewards I can build up, I should cancel doordash and just use skip for free (and get points)...BUT, I do really like doordash and the delivery system is great. When they say your order is arriving, it actually is, unlike skip where you wait 5-10min
    more
  • My Second DoorDash Delivery Apr 10, 2020

    By tinobike
    My second experience with door dash. I understand this is unprecedented times so I’m trying to be lenient-but I checked the reviews and didn’t want to try this service due to other people’s experience. However my sister encouraged me to give it try but so far my experience has not been good. I’m not sure why the person ordering and the person delivering the food cannot speak and/or text each other in the app after the food is delivered. I received a text stating door dash was approaching then I receive a notification to rate the delivery. I tried to call or text using the number on the text but it didn’t work. Plus the person delivering our food left our food at a neighbors house across the street outside in the rain. My husband walked around the neighborhood checking if the food was delivered to in incorrect address as it took a while to contact someone at DoorDash. My husband eventually found the food after sitting outside in the rain for 30 minutes. Meanwhile I was trying to connect with DoorDash however communication was sporadic. I hope moving forward our experience will improve as it can be expensive eating out however also want to help local restaurants.
    more
  • Oct 9, 2020

    By TiffanyBlue Tarot
    The app works fine; I've never had any issues with it whatsoever and I use it daily. DoorDash (as a service) is also pretty good. They are reliable, courteous, and they never play availability games or cancel on you after confirming your order like their competitors do. (You know, the one that offers both rides AND food delivery?!) I only wish they had a larger selection of local restaurants. Want to save money on delivery fees? Add on DashPass for unlimited no-fee deliveries! Try it out!
    more
  • Oct 21, 2020

    By Anthony Childers
    While there is very little guidance for the interface, it is very easy to learn and is well executed and self explanatory. If you've hesitated to use door dash because it seems complicated, it really isn't. Took ten minutes to download, sign up, and place an order. Fees are reasonable. Tips are pre-paid though, which de-incentivizes them. Great app.
    more
  • Oct 22, 2020

    By Amber Long
    We never used this ap until all this covid 19 stuff. We tried it on a whim one day and find we use it a few times a month now. The divers are polite, food shows up in a reasonable amount of time still hot and we've never had anything missing. The only reason I deducted a star is for some reason the full menu is not available at some restaurants. I have no idea if that is an ap thing or something on the restaurants' end.
    more
  • It’s okay Jun 14, 2020

    By Chaol W
    I love the variety of options on this app, but there are so many frustrating things about the app itself. I’m not going to talk about the over priced tips, or how you have to tip before you even receive your order which can’t change if you’re dasher is great or crappy. There isn’t even a comment section to give feedback on the dashers because I know a few have eaten some of my food while delivering it to me. The “your favorites” section of the app is crap because it has restaurants on there that I had once and hated. Not only is there no option to actually add a your favorite, there’s no way to remove them from the section. Every time I go to “your favorites” that place is always the first in line which is also very irritating. If a restaurant is closed on a day you look for it, it shows up as “no result” even though I can go through my previous orders and find it that way. I will say I am appreciative of how responsive the support team is if the restaurant messes up, or the driver hands off the my food to someone else. They are quick with a refund, but they don’t refund your tip even if the driver doesn’t do what he is being paid to do. I would be a much happier customer if the issues surround the “your favorites” section was fixed and the drivers could be held accountable for their mistakes.
    more
  • Oct 21, 2020

    By Calum Garrett
    Well at first I loved the app. But after using it for the last couple months I have noticed some major issues. First off the way their pick their dashiers isnt very good. I have had so many issues with missing items or them not knowing how to use a GPS. As well as I dont know how many times I've ordered a drink with my food and not gotten a straw. This goes for condiments too. Also the app it self is really bad some days. Luckily my wife and I both have it so if one breaks we have the other.
    more
  • Oct 14, 2020

    By Gem 00987
    Despite a few hiccups at the beginning, this has become my favorite food ordering app. My only remaining problem is that I really wish when food arrives incorrect or is missing, they would bring back the missing item, instead of just providing a partial credit which doesn't even come close to the cost of having to reorder that item.
    more
  • Incorrect Order Functionality Should Be ADDED Sep 13, 2020

    By Sambolinirosiola
    I placed an order through DoorDash and it turns out another person placed an order with the same name as me. It has been two hours trying to correct the issue at hand. I decided to just go and pick up our correct order myself. The restaurant that we ordered from has been very accommodating and helpful. However, the DoorDasher themselves need to be more aware of which orders they are picking up and dropping off. Which leads to my next point, DoorDash should have an option through the App after the order has been dropped off “Did you receive your order?” Followed by this question “Did you receive the correct order?” With a YES or NO option. If “No” was selected, there should be an option to put in the Order Number you’ve either received OR what was incorrect with your order along with inputting your order number, from there it should automatically go back to the restaurant with another DoorDasher in route to pick up the correct order and drop off. DoorDash has been great to use, I use it very often, but unfortunately this isn’t the first time that this has happened and revived the incorrect order or something wrong about the order. From a customer standpoint I think adding in the Functionality mentioned above would be a great improvement to the App as well as provide better customer service as opposed to creating a hassle trying to get your order.
    more
  • Oct 22, 2020

    By Erin Vogel
    Well just right now whatever update was released is not working. Won't process payments at all. The app didn't need an additional verification process for payments. Just let it simple and make an app that is reliable, please. Because we're all getting hangry over here.
    more
  • Assignment of Dashers Oct 15, 2020

    By DSR17
    I’m not sure how this works, but I’ve faced this issue innumerable times. So my user journey is - I check out the food/restaurant on doordash -> order food from the resto -> order is placed -> money deducted (all good till here) -> I see an ETA -> And now a dasher is assigned (which I see) -> So the dasher makes it a point to not pay heed to the ETA and bring food anytime after that. I am a human and I crave food when hungry. And that is why app like Doordash exist because of the craving and the ease to answer my craving. And when that is not satisfied, trouble begins and I write a review. So my problem is 1.) How come dashers change mid-way : is it like they bring food and in mid-way ‘Tony (namesake, the dasher who was assigned)’ met ‘Frank(new dasher)’ and they exchanged my food mid way and now Frank comes. 2.) Many times I receive my food cold. Why? If the taxes are not sufficient increase them but bring my food ‘hot’. Please. 3.) The dashers are always assigned to multiple pick-ups and no wonder food turns up cold - kindly make an algorithm so that a dasher pertains to not more than ‘3’ orders else the customer has to eat stone-cold food. 4.) Tips - I earlier used to give them, but once I started receiving stone cold food I stopped and I am afraid what else can I do. I want convenience and thanks to you I am getting that but not at the cost of delayed and cold food. Apologies but I should have voiced this out earlier.
    more
  • Just made my last order Jan 9, 2020

    By UhCarly
    I’ve have never had a single problem with any order until today. I placed my order today from a local place down the street, the dasher arrived to the place in a timely manner and picked up my order, about 15 minutes went by and I checked my tracking to see where my order was, the driver had gone off to some apartments across the street from my apartment complex. The driver calls me and of course doesn’t speak my language at all and doesn’t understand a word me and my boyfriend are telling him over the phone. We tell him he had to go across the street to the other apartments and he says oh okay and hangs up. Another 10 minutes go by of us watching the tracking and he’s still across the street in the wrong area. So I text him and use google translate to tell him he’s at the wrong apartments and he has to come across the street. He doesn’t respond and still remains on that side for another 10-15 minutes. Finally it tells me my order has been completed and delivered and I never recieved the order!?!?!? I immediately called door dash and they were very helpful with fixing my problem, very satisfied with the customer service but not the drivers they let deliver. Anyone in the Salem NH area beware for JeanCarlos G. Not sure if he couldn’t actually understand me or just wanted my food and my money.
    more
  • Love The Service, Hate The App Sep 7, 2018

    By sc104
    When I first downloaded DoorDash it was an amazing experience. Well developed app that worked quickly and was easy to navigate, the service was incredible, overwhelmingly positive. Then they decided to update the app. This, is where they made the biggest mistake. The app wouldn’t update times of stores opening and closing properly, wouldn’t process orders, took forever to load, a hot mess. They updated it a few times more, still wasn’t better. Then an update FINALLY came along that would let me actually log into my account (yes. I tried resetting my password even though it was right. 3 times.) and place an order. This was the previous update to the one they just released this month or so. Unfortunately once again, total garbage software !!!! Wouldn’t process Apple Pay or certain stores, won’t let me cancel an order, never updating to the map with the ETA.. and the thing is is that, the service is unwaveringly great! The people they hire aren’t sketchy, they’re very reliable and will call you up if there’s an issue, and are very very kind and efficient. When the app doesn’t work it ruins the whole experience on the ordering and interacting with the store end. The app was fine to begin with !!! Stop changing it !!!! Update it to where everything is running smoothly then just leave it alone !!!! 9/6/18
    more
  • Wow! Horrible auto-response ... Jul 25, 2020

    By Loyal-Patron
    I have been using Door Dash from day one. I preferred Door Dash to Uber Eats, but there are constant issues of items missing, drivers leaving my order at other doors, drivers taking hours to deliver and if you order drinks forget about it. I continued to patronize Door Dash regardless of the constant mishaps because at least their customer service reps are extremely polite and helpful. However, I recently ordered a rather large order ($70 as usual) band it was frustrating to receive the order again with no drinks. But when I went to report the missing item I received a most disappointing auto response that stated “Thank you for bringing this to our attention. Unfortunately, we are unable to provide compensation on this order due to your account history.” So I guess if you continue to use Door Dash services and pay them for it although they continue to forget your items you paid for eventually you will reach a moment when Door Dash will be okay with taking your money and not delivering your food... just taking your money. The rep Vincent quickly apologized and offered a refund for the missing drink, however the auto response is apparently the type of business Door Dash intends to conduct which is to take your money and provide shady service then refuse to right their mistakes unless you take time out of your day to argue with them about it. No thanks. I’ll be taking my business elsewhere.
    more
  • Great concept, horrible execution Feb 5, 2020

    By abillye
    Doordash support is horrible!!! If there is an issue with your food there is no way to get it fixed, so if you have no transportation or any other food available your out of luck. There is no way to provide feedback on restaurants or drivers to hold them accountable. For example, I had an order canceled 30 min after I placed it even though it said it would be arriving within 12-18 minutes, I had gotten home late from work so ordered that way so I could take care of things at the house, eat and go to bed, instead I’m up an hour and a half later due to no notification. I should be able to put a review on that restaurant so that others are aware of their unreliability. Another restaurant never reads special instructions, so first off, I get food I won’t eat and will only get a partial refund, um, no, I should get a full refund for the cost of the food at least. I should also be able to put a review on that restaurant so customers know they have to call the restaurant if they have special instructions and want them followed. Not to mention the driver that drove up in my YARD instead of my driveway! I mean, come on!!! The only thing you can put is driver is unprofessional ... seriously? It’s absolutely ridiculous and completely frustrating, need to be able to leave restaurant reviews and doordash needs to have some accountability for poor performance for the restaurants and drivers.
    more
  • Oct 21, 2020

    By Diana Gomez
    I used to like this app, but lately everything always takes waayyy longer than they say it will and food is cold by the time you get it. I am pretty sure they are doing multiple orders at a time, or the drivers are using multiple apps, given how erratic their movements on the map are. On the plus side, their customer support is pretty good.
    more
  • I used to love this app until Jun 9, 2019

    By uhappycustomer112
    I used to be a big fan of this app! It was great and convenient, but last night I made an order from captain D’s, it was a normal order for three people so not a whole lot of food, well we had been waiting about 20 minutes which was normal, it was 7:45 around that time and around 7:55 I get a text saying “your DoorDash order has been canceled because the restaurant is now closed” I was upset because I’d already been waiting 20-30 minutes! So I called captain D’s and asked their hours, it was a Saturday night, surely they stay open last 8:00pm, they confirmed they were open until 11:00 pm!!!! The only thing I can imagine is the door dasher got tired of waiting and clicked the button saying the store was closed! This is extremely unprofessional and uncalled for! So we went down to captain D’s and ordered through the drive through, when we looked at the menu we saw that in fact door dash was raising all of the prices by about $3 each plate! Plus taxes and fees, plus a delivery fee, plus a tip! When I ordered from door dash my total was $45 and some change, when I ordered the exact same food from the drive through it was $27 and some change! That is almost twice as much!!! I am just finished with door dash all together after this instance. like I said before, I liked them to begin with but this whole situation made me never want to order again! Will be deleting the app!
    more
  • Oct 22, 2020

    By Yu-Hang Tang
    UPDATE: some bugs have been fixed. A few more that I noticed: a notification pops out AFTER i wrote a whole bunch of special instructions to Popeye that they do not honot such requirements... If that is the case, the notification should pop up before I type anything... ------------ Full of bugs... Delivery instruction never saved... Tip always rebounds to default... Suppot page does not load... Order status does not refresh...
    more
  • Oct 21, 2020

    By Bianca Valeus
    This is app is terrible to use! My partner and i tried ordering from one of our favorite wing shops and it wouldnt accept our payment! It kept saying the card was declined even though there was plenty of money on it. Then when trying to log off and back on, errors kept popping up. When logging in with my Google or fb account, it glitches and a 404 message popped up. After 10 mins of trying to get back on, the card was blocked. I would never recommend this app to anyone. I would give it 0/5 stars
    more
  • Oct 21, 2020

    By Fiyyah
    It won't accept any of my cards. It keeps saying my card was declined but I know for a fact there's nothing wrong with them. I tried multiple times, double checked I input everything right and even uninstalled and reinstalled the app, but it won't accept my cards.
    more
  • Oct 7, 2020

    By Justin White
    Gave me a lot of grief with adding a card and I was unable to complete my transaction. It wouldnt accept my postal code at first and then when I finally got it to every card I tried had 'unexpected errors'. Your competitors don't have this issue, so get it together. The only reason I even considered trying this app is because the restaurant I wanted to order from only uses you, I'll encourage them to accept other apps too.
    more
  • App Failed & the Worst Customer Support Ever! Apr 25, 2019

    By Dan-O-22
    I used the app and was able to order food when traveling. The second time when ordering at work it did not process so I tried to submit again and it told me my account was deactivated. I reached out to support to find out what happened as my credit card is in good standing. Support sent me an email saying they would look into it. A week later I followed up to see if there was any resolution which they replied back with a link to their legal terms page and said I had violated their terms. THAT WAS IT. That was their customer service response to their app failing during normal use. I even checked with my credit card company which told me they had not denied any transactions from DoorDash and my card was still active and valid. I also tried to place an order using a different email address to see if I could still order and it came back as account deactivated most likely since I used the same credit card. So that was my experience with the worst customer service and app fail. Their app failed and their response was THAT I VIOLATED their terms during normal use of placing a lunch order. I find it so funny. They could’ve replied with a different response to discover what error may be happening with their service and chose to place the blame on me. Good luck with anyone choosing to use this company. I wish DoorDash the best and hope they will do better in the future with their service and how they decide to treat their customers.
    more
  • Oct 13, 2020

    By Chrissie Padgett
    At first it was great. Then you updated it and the map wouldn't update showing where the driver was. Used it on Thursday with a debit card that was NOT out of date. Order kept telling me the card WAS out of date. Saturday the card info was gone completely from the app and my bank account drained. Not saying it was the DoorDash guy, but I hadn't used that card for over a week until that Thursday. Bit of a coincidence. Deleting app.
    more

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