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DoorDash - Food Delivery

DoorDash - Food Delivery

DoorDash

Get your favorite restaurants delivered straight to your door.

4.7 Ratings 13M+ Reviews 10M+ Downloads

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Ratings & Reviews

4.7
12.7M+ Ratings
  1. 5
    85+%
  2. 4
    10+%
  3. 3
    3+%
  4. 2
    1+%
  5. 1
    2+%
Write a Review
  • Apr 10, 2021

    By Casey Schuller
    Apps pretty alright. It's been a blessing during this pandemic. Also when you really don't want to cook. Issues though, are the drivers. Lots of meals left at others apartments or not even brought close to the house. Customer support is kinda lax about that issue, as they dish out a $10 credit and leave it at that. It would be better if they cracked down on drivers not delivering and better compensation.
    more
  • Problem with Tips Feb 1, 2020

    By Tamwee
    I significantly decreased my use of this app for food delivery. In my area, Postmates is probably DoorDash’s biggest competition. DoorDash has a lot more restaurant choices. Unlike Postmates, DoorDash only gives the tipping options at the time of purchase. If there’s a way to change it, I would love to learn how it’s done. How do you know how much of a tip the driver should get or if they deserve one at all. I have had drivers ignore instructions not to go to the door by my garage (where I cannot see or hear them), cold food, food arriving too late... . I’ve had way too many orders with missing items. Why should I commit to tipping up front for this? DoorDash needs to put pressure on drivers to check orders before leaving the restaurant! Maybe start deducting the cost of missed items from the driver’s guaranteeed fee? I wish they could also deduct for cold food. If the food arrives really cold(or melted for cold stuff) there’s only a few explanations. The driver arrived at the restaurant too late or accepted too many orders and items got cold during multiple stops. If DoorDash has too many incidents, drop that driver. Maybe let customers request drivers who have good star ratings, or ones that they liked from prior orders-to encourage good service. Lyft and Uber do it, why not food delivery companies?
    more
  • Apr 11, 2021

    By Jose Reyes
    In my opinion DoorDash has been the best food app to work with. I've used it for a while now and I have the DashPass. It makes you save a decent amount per purchase if you order frequently. I've had a could of issues and they have always helped out. Can't say enough good things about door dash. They also deliver from some convenience stores. Very nice for date nigjt snacks.
    more
  • Incorrect Order Functionality Should Be ADDED Sep 13, 2020

    By Sambolinirosiola
    I placed an order through DoorDash and it turns out another person placed an order with the same name as me. It has been two hours trying to correct the issue at hand. I decided to just go and pick up our correct order myself. The restaurant that we ordered from has been very accommodating and helpful. However, the DoorDasher themselves need to be more aware of which orders they are picking up and dropping off. Which leads to my next point, DoorDash should have an option through the App after the order has been dropped off “Did you receive your order?” Followed by this question “Did you receive the correct order?” With a YES or NO option. If “No” was selected, there should be an option to put in the Order Number you’ve either received OR what was incorrect with your order along with inputting your order number, from there it should automatically go back to the restaurant with another DoorDasher in route to pick up the correct order and drop off. DoorDash has been great to use, I use it very often, but unfortunately this isn’t the first time that this has happened and revived the incorrect order or something wrong about the order. From a customer standpoint I think adding in the Functionality mentioned above would be a great improvement to the App as well as provide better customer service as opposed to creating a hassle trying to get your order.
    more
  • Good App. Good Service. Good Money Grab. Jan 1, 2021

    By ANTMAN489
    I find that the app itself is easy enough to use for any of my food orders. However the pricing is a bit high just to have some food delivered. I’m talking about the delivery, and service fees. They offer free delivery on certain orders, from certain restaurants, except the service fee will then be higher. It’s just quite a leap in price from picking something up, to having it delivered through Door-Dash. I get that it’s meant to be convenient. However, something stops being convenient when it becomes quite a bit more expensive. Then they say “we’ll just sign up for our Door Pass” and you’ll get free deliveries, except again, those services fees are tricky. Not to mention, you’re now paying $9.99 a month for something you only use like once or twice a month. It just doesn’t make much sense unless your ordering food delivered several times a week, but even then with the service charges and tips added, you might as well drive the 5 minutes (2miles) and pick it up yourself. These Apps in a way take advantage of elderly people, and sick people who can’t leave their homes due to isolation, quarantine, or the fear of getting sick and who have no family or friends to help them. They have no choice but to spend the extra money to use these apps so they can eat. Which is not great in a time where a majority of people are financially struggling. End review rant.
    more
  • Apr 11, 2021

    By Chris Nichols
    First time ever trying the app. Received a flyer in the mail that advertised $10 off with zero delivery fees. Even after discovering there were still fees involved, I continued with my order. Over eighty minutes later, and well after my account had been charged, I received a text stating: "Your door dash order isn't going to happen. The 'restraint' is closed. You'll have to get a refund from door dash". Way to ruin a Saturday date night!!! I'm out over $20 and we're both starving. Don't bother!
    more
  • Apr 9, 2021

    By Ryan Manning
    They are not staffed well enough to make this a viable app. Other applications and direct delivery from restaurants are much better and you pay a lot less fees. The amount of money spent on their fees and local fees on top of it is embarrassing to pay. I understand paying convenient fees, but waiting over an hour for fast food is pathetic. Go somewhere else.
    more
  • Wow! Horrible auto-response ... Jul 25, 2020

    By Loyal-Patron
    I have been using Door Dash from day one. I preferred Door Dash to Uber Eats, but there are constant issues of items missing, drivers leaving my order at other doors, drivers taking hours to deliver and if you order drinks forget about it. I continued to patronize Door Dash regardless of the constant mishaps because at least their customer service reps are extremely polite and helpful. However, I recently ordered a rather large order ($70 as usual) band it was frustrating to receive the order again with no drinks. But when I went to report the missing item I received a most disappointing auto response that stated “Thank you for bringing this to our attention. Unfortunately, we are unable to provide compensation on this order due to your account history.” So I guess if you continue to use Door Dash services and pay them for it although they continue to forget your items you paid for eventually you will reach a moment when Door Dash will be okay with taking your money and not delivering your food... just taking your money. The rep Vincent quickly apologized and offered a refund for the missing drink, however the auto response is apparently the type of business Door Dash intends to conduct which is to take your money and provide shady service then refuse to right their mistakes unless you take time out of your day to argue with them about it. No thanks. I’ll be taking my business elsewhere.
    more
  • Recent update made it impossible to order anything from home anymore Nov 4, 2020

    By Tristan the angry man
    I've been using door dash with dash pass for a few months, ordering for and with my girlfriend and family, occasionally with them paying. I support the drivers a lot as well, and I would order every day, giving generous tips and additional cash if I had it. But they just added another two factor authorization that doesn't work properly at all, and it ended in me wasting money on dash pass, on my account and my mom's account for literally no reason, and I guarantee it's causing a lot of dashers to lose money. So I called technical support and they sent me a troubleshooting list to start off with, and I followed it step by step, removing the cards, authorizing them one at a time, everything they said to do. Needless to say, their first branch of customer service was nothing short of a heaving pile of garbage. They said to wait snd try again later, so then comes the next day. I tried ordering food, with two cards with the same general info, and SHABAM, nothing happens. Well, not nothing, it repeatedly asks me to "rescan your card" even though it's been done and verified like 12 times and the useless payment from the dash pass on both accounts went through, but not the actual orders? The cards are obviously accepted and they work, so I called them again. They sent me to a slightly higher up in the branch, and she said, she can't do anything about it. So cool, you guy's lost literally 6 customers in one go 👍🏻
    more
  • Apr 15, 2021

    By Rosemary Ribner
    Delivery times are ridiculously long now. Half the places we order from are less than a mile away but wait times are 57 min at 2pm. Really on a Wednesday or Thursday afternoon. Dinner is near impossible to get now. For what they charge this is unacceptable. Everyone else is faster and cheaper. Doordash has really disappointed. I've been a member for over a year but I have canceled Dashpass.
    more
  1. Access to hundreds of your favorite chain and local restaurants across 450 cities in 45 minutes or less
  2. No order minimums! Sort restaurants by cuisine type, delivery speed, or price, but never a minimum order requirement
  3. Most popular partners include: The Cheesecake Factory, Buffalo Wild Wings, Just Salad, On the Border, California Pizza Kitchen, Red Robin, and more

Reviewed by Laura S on December 28, 2017

  • Problem with Tips Feb 1, 2020

    By Tamwee
    I significantly decreased my use of this app for food delivery. In my area, Postmates is probably DoorDash’s biggest competition. DoorDash has a lot more restaurant choices. Unlike Postmates, DoorDash only gives the tipping options at the time of purchase. If there’s a way to change it, I would love to learn how it’s done. How do you know how much of a tip the driver should get or if they deserve one at all. I have had drivers ignore instructions not to go to the door by my garage (where I cannot see or hear them), cold food, food arriving too late... . I’ve had way too many orders with missing items. Why should I commit to tipping up front for this? DoorDash needs to put pressure on drivers to check orders before leaving the restaurant! Maybe start deducting the cost of missed items from the driver’s guaranteeed fee? I wish they could also deduct for cold food. If the food arrives really cold(or melted for cold stuff) there’s only a few explanations. The driver arrived at the restaurant too late or accepted too many orders and items got cold during multiple stops. If DoorDash has too many incidents, drop that driver. Maybe let customers request drivers who have good star ratings, or ones that they liked from prior orders-to encourage good service. Lyft and Uber do it, why not food delivery companies?
    more
  • Apr 11, 2021

    By Jose Reyes
    In my opinion DoorDash has been the best food app to work with. I've used it for a while now and I have the DashPass. It makes you save a decent amount per purchase if you order frequently. I've had a could of issues and they have always helped out. Can't say enough good things about door dash. They also deliver from some convenience stores. Very nice for date nigjt snacks.
    more
  • Apr 11, 2021

    By Mr. Tibbs
    Great, especially when your too lazy to go out and actually get food. It does cost more than what I would typically pay at the place itself, but honestly it is totally worth it. There are some weird slow downs with the servers sometimes, I will say it was a bit annoying. I kept trying to place the order and it said "try again later". That is the only bug I ran into though, the app is great.
    more
  • Would have been 5 stars but...... Apr 2, 2019

    By veeslappy
    So I love this app has great prices, promos, and a wider variety of restaurants than other delivery apps BUT TODAY WAS LIKE PULLING TEETH TRYING TO PLACE MY ORDER. I’ve used this app for more than a month had small problems here or there but nothing major until I was blocked from submitting orders for no reason at all I called my bank to make sure the card info was valid and they said the reason for the decline was a mismatch billing address so I called DoorDash to verify all the information and the lady starts to tell me that I haven’t used it in a while so that was why but I explained that I used it yesterday and she says well there is no block on our end it’s your banks fault so more or less I was politely told “Oh well” I played around with the app and discovered that I could use my Apple Pay to submit the order so I did but what makes no sense is that the same card on my Apple Pay is the same card I was attempting to use in the first place but I’ve never had to use Apple Pay in the past so the whole situation was just annoying and I’m starving in the process so I’m just disappointed that there is no rhyme or reason to what happened to me. She said she would escalate the case but there is no est. resolution time......go figure
    more
  • Apr 9, 2021

    By Judi O'Brien
    So easy to find something new and fun to eat. I like that I have the option of picking up the order to save a little money. I have found that for some places I save a couple of dollars if I download the restaurant's app and order pick up items from there. Some Doordash items are marked up in price on top of the other fees. Very convenient and the Dashers have been great.
    more
  • It’s okay Jun 14, 2020

    By Chaol W
    I love the variety of options on this app, but there are so many frustrating things about the app itself. I’m not going to talk about the over priced tips, or how you have to tip before you even receive your order which can’t change if you’re dasher is great or crappy. There isn’t even a comment section to give feedback on the dashers because I know a few have eaten some of my food while delivering it to me. The “your favorites” section of the app is crap because it has restaurants on there that I had once and hated. Not only is there no option to actually add a your favorite, there’s no way to remove them from the section. Every time I go to “your favorites” that place is always the first in line which is also very irritating. If a restaurant is closed on a day you look for it, it shows up as “no result” even though I can go through my previous orders and find it that way. I will say I am appreciative of how responsive the support team is if the restaurant messes up, or the driver hands off the my food to someone else. They are quick with a refund, but they don’t refund your tip even if the driver doesn’t do what he is being paid to do. I would be a much happier customer if the issues surround the “your favorites” section was fixed and the drivers could be held accountable for their mistakes.
    more
  • Apr 15, 2021

    By Kenny Gonzalez
    The app has great selections from all around. However, the drivers need to be more observant and pay attention to detail. For example, even with the instructions that I put to how to get to my apartment, they still manage not to figure out where my apartment is. I understand that I live in a basement floor since it's Denver, but still drivers need to learn how to problem solve.
    more
  • Great App! Needs Tweeking Sep 2, 2018

    By Fliffy17
    I love that I can order my food and have it brought to me, when on any other occasion, I would have to drive to get food. But the drivers need to have more strict consequences when they don’t deliver correctly. I’ve ordered from Taco Bell 4 different times now. There was only one instance where my dasher didn’t do what she was being payed to do. She came with my food before I got the notification that she had picked it up. Then when she got in her car I was spammed with notifications in the order that they should have come (Your dasher has picked up your order and is on the way, your dasher is approaching, and your food has been delivered.). The next problem I had is with scheduling. For all of my orders I made, I was at work, busy. I had scheduled the orders for 5p and the dasher came an hour early. The Taco Bell immediately started to make my order and I got my food within 10 minutes of me placing the order. Which was at 3:50p or so. The food came perfect. I had what I ordered exactly. The only thing that I would like to see is improvements to he scheduling option so that it better fits the needs of the customers. Also for drivers PLEASE make sure to mark when you’ve done the actions (picked up, approaching, etc). Other than that, great app!
    more
  • Sometimes the drivers are unprofessional Apr 24, 2020

    By billygoat513
    Depending on the restaurant you choose and the distance your driver could take longer than expected and food can be less tab satisfactory. I gave it 3 stars because most of the time it’s reliable, but there has been several times where my order was either messed up or just didn’t come. Some drivers are really nice and bring napkins although they’re not required. I’m not always able to tip big amounts but every time I do I feel as if the driver they send just isn’t reliable not sure what that’s about. All in all this is the best food delivery app in my opinion, but if the restaurant is further away I recommend just going to get it yourself. Edit - I gave an additional star for the exceptional customer service, they can’t always help you, but they do put you into consideration and try to do the best that they can to make up for an inconvenience if any. The only thing I wish would be that the drivers actually got the messages you tried to send and that you got the choice of how much to tip AFTER you’ve received your food, I’ve highly tipped unprofessional drivers because I’m forced to tip upfront and I give most people the benefit of the doubt. Other than that this app is exceptional.
    more
  • Amount of people in the car while delivering Mar 7, 2021

    By rythesky
    I think people should be fired for having more then one other adult in the car... I understand there are parents who have to take their kids because they can’t be left alone which is fine!! But I think it’s disgusting when you have your mom, and your 4 GROWN children in the car with you. DoorDash isn’t just a hey let’s go for a ride. It is a job and people need to remember that we are in a pandemic and I don’t feel comfortable with you having your kid hold my food in the back seat while possibly snacking on my dinner.... it’s absolutely disrespectful and I really think people should be let go for that. Other than that it’s okay. I wish someone would be on the way to get my food right when I order so my food isn’t sitting there for 10 minutes getting soggy, but I guess if I don’t tip enough I get passed on to another dasher or if I tip more than enough they think that means they have all the time in the world.. it’s all just completely unprofessional, it’s like having children building a house, yall just put people on the job with no training and wonder why things come out trash. But here I am still using it so I guess it can’t be that bad... haha...
    more
  • Apr 10, 2021

    By Casey Schuller
    Apps pretty alright. It's been a blessing during this pandemic. Also when you really don't want to cook. Issues though, are the drivers. Lots of meals left at others apartments or not even brought close to the house. Customer support is kinda lax about that issue, as they dish out a $10 credit and leave it at that. It would be better if they cracked down on drivers not delivering and better compensation.
    more
  • Incorrect Order Functionality Should Be ADDED Sep 13, 2020

    By Sambolinirosiola
    I placed an order through DoorDash and it turns out another person placed an order with the same name as me. It has been two hours trying to correct the issue at hand. I decided to just go and pick up our correct order myself. The restaurant that we ordered from has been very accommodating and helpful. However, the DoorDasher themselves need to be more aware of which orders they are picking up and dropping off. Which leads to my next point, DoorDash should have an option through the App after the order has been dropped off “Did you receive your order?” Followed by this question “Did you receive the correct order?” With a YES or NO option. If “No” was selected, there should be an option to put in the Order Number you’ve either received OR what was incorrect with your order along with inputting your order number, from there it should automatically go back to the restaurant with another DoorDasher in route to pick up the correct order and drop off. DoorDash has been great to use, I use it very often, but unfortunately this isn’t the first time that this has happened and revived the incorrect order or something wrong about the order. From a customer standpoint I think adding in the Functionality mentioned above would be a great improvement to the App as well as provide better customer service as opposed to creating a hassle trying to get your order.
    more
  • Good App. Good Service. Good Money Grab. Jan 1, 2021

    By ANTMAN489
    I find that the app itself is easy enough to use for any of my food orders. However the pricing is a bit high just to have some food delivered. I’m talking about the delivery, and service fees. They offer free delivery on certain orders, from certain restaurants, except the service fee will then be higher. It’s just quite a leap in price from picking something up, to having it delivered through Door-Dash. I get that it’s meant to be convenient. However, something stops being convenient when it becomes quite a bit more expensive. Then they say “we’ll just sign up for our Door Pass” and you’ll get free deliveries, except again, those services fees are tricky. Not to mention, you’re now paying $9.99 a month for something you only use like once or twice a month. It just doesn’t make much sense unless your ordering food delivered several times a week, but even then with the service charges and tips added, you might as well drive the 5 minutes (2miles) and pick it up yourself. These Apps in a way take advantage of elderly people, and sick people who can’t leave their homes due to isolation, quarantine, or the fear of getting sick and who have no family or friends to help them. They have no choice but to spend the extra money to use these apps so they can eat. Which is not great in a time where a majority of people are financially struggling. End review rant.
    more
  • Assignment of Dashers Oct 15, 2020

    By DSR17
    I’m not sure how this works, but I’ve faced this issue innumerable times. So my user journey is - I check out the food/restaurant on doordash -> order food from the resto -> order is placed -> money deducted (all good till here) -> I see an ETA -> And now a dasher is assigned (which I see) -> So the dasher makes it a point to not pay heed to the ETA and bring food anytime after that. I am a human and I crave food when hungry. And that is why app like Doordash exist because of the craving and the ease to answer my craving. And when that is not satisfied, trouble begins and I write a review. So my problem is 1.) How come dashers change mid-way : is it like they bring food and in mid-way ‘Tony (namesake, the dasher who was assigned)’ met ‘Frank(new dasher)’ and they exchanged my food mid way and now Frank comes. 2.) Many times I receive my food cold. Why? If the taxes are not sufficient increase them but bring my food ‘hot’. Please. 3.) The dashers are always assigned to multiple pick-ups and no wonder food turns up cold - kindly make an algorithm so that a dasher pertains to not more than ‘3’ orders else the customer has to eat stone-cold food. 4.) Tips - I earlier used to give them, but once I started receiving stone cold food I stopped and I am afraid what else can I do. I want convenience and thanks to you I am getting that but not at the cost of delayed and cold food. Apologies but I should have voiced this out earlier.
    more
  • Apr 12, 2021

    By Abbie Mescon
    Okay, but.... I've been using doordash for years, have dashpass, etc, but I can't tell you how much I HATE the absence of any type of sorting!!! There is no way to filter/sort results other than cuisine. Results that do not fit the requested filter constantly show up. This is by far the most irritating problem with the app. Considering switching to Uber Eats just because they let you filter searches more effectively.
    more
  • Wow! Horrible auto-response ... Jul 25, 2020

    By Loyal-Patron
    I have been using Door Dash from day one. I preferred Door Dash to Uber Eats, but there are constant issues of items missing, drivers leaving my order at other doors, drivers taking hours to deliver and if you order drinks forget about it. I continued to patronize Door Dash regardless of the constant mishaps because at least their customer service reps are extremely polite and helpful. However, I recently ordered a rather large order ($70 as usual) band it was frustrating to receive the order again with no drinks. But when I went to report the missing item I received a most disappointing auto response that stated “Thank you for bringing this to our attention. Unfortunately, we are unable to provide compensation on this order due to your account history.” So I guess if you continue to use Door Dash services and pay them for it although they continue to forget your items you paid for eventually you will reach a moment when Door Dash will be okay with taking your money and not delivering your food... just taking your money. The rep Vincent quickly apologized and offered a refund for the missing drink, however the auto response is apparently the type of business Door Dash intends to conduct which is to take your money and provide shady service then refuse to right their mistakes unless you take time out of your day to argue with them about it. No thanks. I’ll be taking my business elsewhere.
    more
  • Apr 14, 2021

    By Pam B
    I used to like door dash, but not anymore. The times keep changing if when to expect my food and it takes more than an hour to get something that says it should only be 18 minutes to begin with. I dont know if its the app, the restuarant, or the driver, but this wasn't happening before. It's getting very frustrating. I quit giving tip ahead of time because of this. My last meal I got was cold by the time it finally arrived. I don't know what changed recently, but this has never happened to me b4
    more
  • Great concept, horrible execution Feb 5, 2020

    By abillye
    Doordash support is horrible!!! If there is an issue with your food there is no way to get it fixed, so if you have no transportation or any other food available your out of luck. There is no way to provide feedback on restaurants or drivers to hold them accountable. For example, I had an order canceled 30 min after I placed it even though it said it would be arriving within 12-18 minutes, I had gotten home late from work so ordered that way so I could take care of things at the house, eat and go to bed, instead I’m up an hour and a half later due to no notification. I should be able to put a review on that restaurant so that others are aware of their unreliability. Another restaurant never reads special instructions, so first off, I get food I won’t eat and will only get a partial refund, um, no, I should get a full refund for the cost of the food at least. I should also be able to put a review on that restaurant so customers know they have to call the restaurant if they have special instructions and want them followed. Not to mention the driver that drove up in my YARD instead of my driveway! I mean, come on!!! The only thing you can put is driver is unprofessional ... seriously? It’s absolutely ridiculous and completely frustrating, need to be able to leave restaurant reviews and doordash needs to have some accountability for poor performance for the restaurants and drivers.
    more
  • Apr 9, 2021

    By Jodi Stanton
    For the money we pay in fees and delivery charges the service is really unreliable. There is a sonic right down the street in 2 different directions, but the app makes us order from the one that's 25 minutes away! Sometimes if you can't have nuts or you don't want onions, you can't specify that! Then you have the drivers that don't pick up ALL the food, and disappear with your food! The credit you get for missing food doesn't cover the fees or taxes or charges so replacements cost MORE!
    more
  • I used to love this app until Jun 9, 2019

    By uhappycustomer112
    I used to be a big fan of this app! It was great and convenient, but last night I made an order from captain D’s, it was a normal order for three people so not a whole lot of food, well we had been waiting about 20 minutes which was normal, it was 7:45 around that time and around 7:55 I get a text saying “your DoorDash order has been canceled because the restaurant is now closed” I was upset because I’d already been waiting 20-30 minutes! So I called captain D’s and asked their hours, it was a Saturday night, surely they stay open last 8:00pm, they confirmed they were open until 11:00 pm!!!! The only thing I can imagine is the door dasher got tired of waiting and clicked the button saying the store was closed! This is extremely unprofessional and uncalled for! So we went down to captain D’s and ordered through the drive through, when we looked at the menu we saw that in fact door dash was raising all of the prices by about $3 each plate! Plus taxes and fees, plus a delivery fee, plus a tip! When I ordered from door dash my total was $45 and some change, when I ordered the exact same food from the drive through it was $27 and some change! That is almost twice as much!!! I am just finished with door dash all together after this instance. like I said before, I liked them to begin with but this whole situation made me never want to order again! Will be deleting the app!
    more
  • Apr 11, 2021

    By Chris Nichols
    First time ever trying the app. Received a flyer in the mail that advertised $10 off with zero delivery fees. Even after discovering there were still fees involved, I continued with my order. Over eighty minutes later, and well after my account had been charged, I received a text stating: "Your door dash order isn't going to happen. The 'restraint' is closed. You'll have to get a refund from door dash". Way to ruin a Saturday date night!!! I'm out over $20 and we're both starving. Don't bother!
    more
  • Apr 9, 2021

    By Ryan Manning
    They are not staffed well enough to make this a viable app. Other applications and direct delivery from restaurants are much better and you pay a lot less fees. The amount of money spent on their fees and local fees on top of it is embarrassing to pay. I understand paying convenient fees, but waiting over an hour for fast food is pathetic. Go somewhere else.
    more
  • Recent update made it impossible to order anything from home anymore Nov 4, 2020

    By Tristan the angry man
    I've been using door dash with dash pass for a few months, ordering for and with my girlfriend and family, occasionally with them paying. I support the drivers a lot as well, and I would order every day, giving generous tips and additional cash if I had it. But they just added another two factor authorization that doesn't work properly at all, and it ended in me wasting money on dash pass, on my account and my mom's account for literally no reason, and I guarantee it's causing a lot of dashers to lose money. So I called technical support and they sent me a troubleshooting list to start off with, and I followed it step by step, removing the cards, authorizing them one at a time, everything they said to do. Needless to say, their first branch of customer service was nothing short of a heaving pile of garbage. They said to wait snd try again later, so then comes the next day. I tried ordering food, with two cards with the same general info, and SHABAM, nothing happens. Well, not nothing, it repeatedly asks me to "rescan your card" even though it's been done and verified like 12 times and the useless payment from the dash pass on both accounts went through, but not the actual orders? The cards are obviously accepted and they work, so I called them again. They sent me to a slightly higher up in the branch, and she said, she can't do anything about it. So cool, you guy's lost literally 6 customers in one go 👍🏻
    more
  • Apr 15, 2021

    By Rosemary Ribner
    Delivery times are ridiculously long now. Half the places we order from are less than a mile away but wait times are 57 min at 2pm. Really on a Wednesday or Thursday afternoon. Dinner is near impossible to get now. For what they charge this is unacceptable. Everyone else is faster and cheaper. Doordash has really disappointed. I've been a member for over a year but I have canceled Dashpass.
    more
  • Apr 6, 2021

    By Kota Shimazaki
    Always provides wrong pick-up location if there is another chain restaurant with the same name. I guess this app search a restaurant by the name, not the exact address on Google map. For example, if you oder McDonald's A, and app gives you the pick-up address, however that address is for McDonald's B. You won't be able to find until you actually show up at McDonald's A. This is a HUGE mistake. I wonder why developers leave this problem as it is for years. Why!!!!???
    more

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