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DoorDash - Food Delivery

DoorDash - Food Delivery

DoorDash

Get your favorite restaurants delivered straight to your door.

4.8 Ratings 12M+ Reviews 10M+ Downloads
Featured on Best Apps to Get Over a Bad Breakup

About DoorDash - Food Delivery

Get your favorite restaurants delivered straight to your door.
see more about DoorDash - Food Delivery

Ratings & Reviews

4.8
11.6M+ Ratings
  1. 5
    85+%
  2. 4
    10+%
  3. 3
    3+%
  4. 2
    1+%
  5. 1
    2+%
Write a Review
  • Y’all... Mar 10, 2020

    By breezus_
    I always use this app since my transportation is walking! Once it gets late this is my only option when restaurant lobbies close and I’m off work at that time. Recently all of my orders keep getting cancelled which is the fault of all the local restaurants not DoorDash but here is why it’s a 2 star rating. So, recently, I order dinner and it sends to the business, they confirmed it and the dasher goes to pick up the food. They get there and have to call me and tell me my order was cancelled because all the employees walked out so they can’t prepare my food. I’m told to cancel the order myself and that I would be refunded. Thank god I was and I was refunded instantly after the incident and was able to order from a different place that night. So weeks later I order again from the place and I figured they must have figured it out because it’s open and on door dash again so I order. SAME THING HAPPENS... same story about employees walking out and everything... so I cancelled my order but the refund never came so I just ordered again from somewhere else and spent more money. I waited and a refund never came so I called customer service and she told me only doordash credits to reorder ... but I already spent the diner money so I want a refund like last time and they are saying now it takes a week for a refund.
    more
  • Jan 18, 2021

    By Erin Babich
    Great concept and we have used the app quite a bit over the year. However, there is virtually no grace period to cancel an order and no way to get your money back. Example - we ordered a meal and mistakenly didn't update the address. Canceled within 5 seconds (i.e., immediately upon ordering) and were still unable to be refunded or change the address. Otherwise we're happy with our experience.
    more
  • Incorrect Order Functionality Should Be ADDED Sep 13, 2020

    By Sambolinirosiola
    I placed an order through DoorDash and it turns out another person placed an order with the same name as me. It has been two hours trying to correct the issue at hand. I decided to just go and pick up our correct order myself. The restaurant that we ordered from has been very accommodating and helpful. However, the DoorDasher themselves need to be more aware of which orders they are picking up and dropping off. Which leads to my next point, DoorDash should have an option through the App after the order has been dropped off “Did you receive your order?” Followed by this question “Did you receive the correct order?” With a YES or NO option. If “No” was selected, there should be an option to put in the Order Number you’ve either received OR what was incorrect with your order along with inputting your order number, from there it should automatically go back to the restaurant with another DoorDasher in route to pick up the correct order and drop off. DoorDash has been great to use, I use it very often, but unfortunately this isn’t the first time that this has happened and revived the incorrect order or something wrong about the order. From a customer standpoint I think adding in the Functionality mentioned above would be a great improvement to the App as well as provide better customer service as opposed to creating a hassle trying to get your order.
    more
  • Jan 19, 2021

    By Stephanie Cadeau
    The app is very easy to use. I like the way the app is setup. Its really easy to find restaurants and place your order. You can easily track and see where your driver is and when they will arrive with your order. I did only give 4 stars because I have had issues with my order coming cold or late. But the support team is great and usually you will get a credit for the mistake. I definitely would recommend this app. Its great to get your favorite restaurants delivered to you.
    more
  • Would have been 5 stars but...... Apr 2, 2019

    By veeslappy
    So I love this app has great prices, promos, and a wider variety of restaurants than other delivery apps BUT TODAY WAS LIKE PULLING TEETH TRYING TO PLACE MY ORDER. I’ve used this app for more than a month had small problems here or there but nothing major until I was blocked from submitting orders for no reason at all I called my bank to make sure the card info was valid and they said the reason for the decline was a mismatch billing address so I called DoorDash to verify all the information and the lady starts to tell me that I haven’t used it in a while so that was why but I explained that I used it yesterday and she says well there is no block on our end it’s your banks fault so more or less I was politely told “Oh well” I played around with the app and discovered that I could use my Apple Pay to submit the order so I did but what makes no sense is that the same card on my Apple Pay is the same card I was attempting to use in the first place but I’ve never had to use Apple Pay in the past so the whole situation was just annoying and I’m starving in the process so I’m just disappointed that there is no rhyme or reason to what happened to me. She said she would escalate the case but there is no est. resolution time......go figure
    more
  • Recent update made it impossible to order anything from home anymore Nov 4, 2020

    By Tristan the angry man
    I've been using door dash with dash pass for a few months, ordering for and with my girlfriend and family, occasionally with them paying. I support the drivers a lot as well, and I would order every day, giving generous tips and additional cash if I had it. But they just added another two factor authorization that doesn't work properly at all, and it ended in me wasting money on dash pass, on my account and my mom's account for literally no reason, and I guarantee it's causing a lot of dashers to lose money. So I called technical support and they sent me a troubleshooting list to start off with, and I followed it step by step, removing the cards, authorizing them one at a time, everything they said to do. Needless to say, their first branch of customer service was nothing short of a heaving pile of garbage. They said to wait snd try again later, so then comes the next day. I tried ordering food, with two cards with the same general info, and SHABAM, nothing happens. Well, not nothing, it repeatedly asks me to "rescan your card" even though it's been done and verified like 12 times and the useless payment from the dash pass on both accounts went through, but not the actual orders? The cards are obviously accepted and they work, so I called them again. They sent me to a slightly higher up in the branch, and she said, she can't do anything about it. So cool, you guy's lost literally 6 customers in one go 👍🏻
    more
  • Jan 10, 2021

    By Melissa Mathis
    App is fine but customer service is awful. If an order is wrong they'll offer a credit but it won't be enough to order that same item again due to having to pay an additional tip, fee, and at that point it's just the one item so of course a small order fee. UPDATE: Tried ordering again and the same thing happened. Customer service again only offered to credit the cost of the item, not the fees or tips I had to pay to have it delivered. After a fuss I got $5. Awful company who doesn't care.
    more
  • Wow! Horrible auto-response ... Jul 25, 2020

    By Loyal-Patron
    I have been using Door Dash from day one. I preferred Door Dash to Uber Eats, but there are constant issues of items missing, drivers leaving my order at other doors, drivers taking hours to deliver and if you order drinks forget about it. I continued to patronize Door Dash regardless of the constant mishaps because at least their customer service reps are extremely polite and helpful. However, I recently ordered a rather large order ($70 as usual) band it was frustrating to receive the order again with no drinks. But when I went to report the missing item I received a most disappointing auto response that stated “Thank you for bringing this to our attention. Unfortunately, we are unable to provide compensation on this order due to your account history.” So I guess if you continue to use Door Dash services and pay them for it although they continue to forget your items you paid for eventually you will reach a moment when Door Dash will be okay with taking your money and not delivering your food... just taking your money. The rep Vincent quickly apologized and offered a refund for the missing drink, however the auto response is apparently the type of business Door Dash intends to conduct which is to take your money and provide shady service then refuse to right their mistakes unless you take time out of your day to argue with them about it. No thanks. I’ll be taking my business elsewhere.
    more
  • Jan 19, 2021

    By Megan Johnson
    The app is pretty easy to use, but it's expensive, adds $2 to each menu item I order, and doesn't list all the extras that one can order at the restaurant. Further, I had a recent experience with one of their drivers (Courtney in the SLC, UT area)... I ordered a delivery from Walmart groceries. Instead of delivering it to my door as requested, she left my $200 grocery order outside by the apt community mailbox, next to the street. She listed that she'd cancelled the order and was returning it.
    more
  • Jan 7, 2021

    By Brandon Horrar
    Food didn't come, so I looked up the restaurant for either a replacement or refund. But it was one of those "only delivery from doordash" stores, so I flagged my order in doordash. I didn't expect a response in 5 minutes, but I did expect one on the same day. It's the next day and still no call, no text, or no refund. I'll be flagging my credit card for false charges.
    more
  1. Access to hundreds of your favorite chain and local restaurants across 450 cities in 45 minutes or less
  2. No order minimums! Sort restaurants by cuisine type, delivery speed, or price, but never a minimum order requirement
  3. Most popular partners include: The Cheesecake Factory, Buffalo Wild Wings, Just Salad, On the Border, California Pizza Kitchen, Red Robin, and more

Reviewed by Laura S on December 28, 2017

  • Y’all... Mar 10, 2020

    By breezus_
    I always use this app since my transportation is walking! Once it gets late this is my only option when restaurant lobbies close and I’m off work at that time. Recently all of my orders keep getting cancelled which is the fault of all the local restaurants not DoorDash but here is why it’s a 2 star rating. So, recently, I order dinner and it sends to the business, they confirmed it and the dasher goes to pick up the food. They get there and have to call me and tell me my order was cancelled because all the employees walked out so they can’t prepare my food. I’m told to cancel the order myself and that I would be refunded. Thank god I was and I was refunded instantly after the incident and was able to order from a different place that night. So weeks later I order again from the place and I figured they must have figured it out because it’s open and on door dash again so I order. SAME THING HAPPENS... same story about employees walking out and everything... so I cancelled my order but the refund never came so I just ordered again from somewhere else and spent more money. I waited and a refund never came so I called customer service and she told me only doordash credits to reorder ... but I already spent the diner money so I want a refund like last time and they are saying now it takes a week for a refund.
    more
  • Would have been 5 stars but...... Apr 2, 2019

    By veeslappy
    So I love this app has great prices, promos, and a wider variety of restaurants than other delivery apps BUT TODAY WAS LIKE PULLING TEETH TRYING TO PLACE MY ORDER. I’ve used this app for more than a month had small problems here or there but nothing major until I was blocked from submitting orders for no reason at all I called my bank to make sure the card info was valid and they said the reason for the decline was a mismatch billing address so I called DoorDash to verify all the information and the lady starts to tell me that I haven’t used it in a while so that was why but I explained that I used it yesterday and she says well there is no block on our end it’s your banks fault so more or less I was politely told “Oh well” I played around with the app and discovered that I could use my Apple Pay to submit the order so I did but what makes no sense is that the same card on my Apple Pay is the same card I was attempting to use in the first place but I’ve never had to use Apple Pay in the past so the whole situation was just annoying and I’m starving in the process so I’m just disappointed that there is no rhyme or reason to what happened to me. She said she would escalate the case but there is no est. resolution time......go figure
    more
  • Jan 14, 2021

    By Kim Harmon
    We have never used Door Dash before and didn't know what to expect. I was hoping for the best but prepared for the worst! This was BY FAR the very best, easiest to navigate food delivery app experience I have ever had. I simply could not be more pleased! Now we can have our favorite pizza in the whole world, Guiseppe's (of Akron), delivered right to our door. We are elated!! Even more so because we have the Coronavirus and I was wishing for some yummy comfort food! Mission accomplished! Thank u!
    more
  • Jan 18, 2021

    By Ashley Podojil
    I tried the free trial for this app and it is so convenient. It makes it even easier to be bad and have fast food every night. Lol. Perfect for a busy mom of four. All the drivers have been polite and efficient. ***UPDATE- I have been using this service for months now and I absolute love it. I can schedule services from anywhere and just update the location. If I ever have an issue it is usually a mistake on the restaurants end and Door dash credits it back to my account.
    more
  • Jan 19, 2021

    By Cqstle
    Great experience for the most part. Door Dash had a couple of restaurant listings that no longer used their service and my order was cancelled a few times before calling the restaurant to find out. No big deal. Most of the drivers are friendly and very careful with the food. I've had a few who aren't so friendly and didn't seem to care about anything but that's what the rating system is for. They could be the children or friends of the Dasher but I don't know. I recommend Door Dash.
    more
  • Jan 18, 2021

    By Erin Babich
    Great concept and we have used the app quite a bit over the year. However, there is virtually no grace period to cancel an order and no way to get your money back. Example - we ordered a meal and mistakenly didn't update the address. Canceled within 5 seconds (i.e., immediately upon ordering) and were still unable to be refunded or change the address. Otherwise we're happy with our experience.
    more
  • Jan 19, 2021

    By Stephanie Cadeau
    The app is very easy to use. I like the way the app is setup. Its really easy to find restaurants and place your order. You can easily track and see where your driver is and when they will arrive with your order. I did only give 4 stars because I have had issues with my order coming cold or late. But the support team is great and usually you will get a credit for the mistake. I definitely would recommend this app. Its great to get your favorite restaurants delivered to you.
    more
  • It’s okay Jun 14, 2020

    By Chaol W
    I love the variety of options on this app, but there are so many frustrating things about the app itself. I’m not going to talk about the over priced tips, or how you have to tip before you even receive your order which can’t change if you’re dasher is great or crappy. There isn’t even a comment section to give feedback on the dashers because I know a few have eaten some of my food while delivering it to me. The “your favorites” section of the app is crap because it has restaurants on there that I had once and hated. Not only is there no option to actually add a your favorite, there’s no way to remove them from the section. Every time I go to “your favorites” that place is always the first in line which is also very irritating. If a restaurant is closed on a day you look for it, it shows up as “no result” even though I can go through my previous orders and find it that way. I will say I am appreciative of how responsive the support team is if the restaurant messes up, or the driver hands off the my food to someone else. They are quick with a refund, but they don’t refund your tip even if the driver doesn’t do what he is being paid to do. I would be a much happier customer if the issues surround the “your favorites” section was fixed and the drivers could be held accountable for their mistakes.
    more
  • Jan 18, 2021

    By Sarvina Valentine
    I love the app, because I cannot drive due to an eye condition known as Retinitis Pigmentosa. Dashers so far have been friendly and efficient. My only complaint is hidden fees and taxes. I'm also certain prices change depending on how often you order from a particular place. If I order from McDonald's often, my price is usually around $15, but if I take a break and come back a few weeks later the usual order is $20.
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  • Jan 20, 2021

    By Heather Smith
    The only negative thing I can say is that our Burger King isn't on the app even though it's on others app. I called BK and they said they have door dash pick up all the time but it's not on the app. I reinstalled the app and still nothing. Other than that I absolutely love Doordash.
    more
  • Incorrect Order Functionality Should Be ADDED Sep 13, 2020

    By Sambolinirosiola
    I placed an order through DoorDash and it turns out another person placed an order with the same name as me. It has been two hours trying to correct the issue at hand. I decided to just go and pick up our correct order myself. The restaurant that we ordered from has been very accommodating and helpful. However, the DoorDasher themselves need to be more aware of which orders they are picking up and dropping off. Which leads to my next point, DoorDash should have an option through the App after the order has been dropped off “Did you receive your order?” Followed by this question “Did you receive the correct order?” With a YES or NO option. If “No” was selected, there should be an option to put in the Order Number you’ve either received OR what was incorrect with your order along with inputting your order number, from there it should automatically go back to the restaurant with another DoorDasher in route to pick up the correct order and drop off. DoorDash has been great to use, I use it very often, but unfortunately this isn’t the first time that this has happened and revived the incorrect order or something wrong about the order. From a customer standpoint I think adding in the Functionality mentioned above would be a great improvement to the App as well as provide better customer service as opposed to creating a hassle trying to get your order.
    more
  • Good App. Good Service. Good Money Grab. Jan 1, 2021

    By ANTMAN489
    I find that the app itself is easy enough to use for any of my food orders. However the pricing is a bit high just to have some food delivered. I’m talking about the delivery, and service fees. They offer free delivery on certain orders, from certain restaurants, except the service fee will then be higher. It’s just quite a leap in price from picking something up, to having it delivered through Door-Dash. I get that it’s meant to be convenient. However, something stops being convenient when it becomes quite a bit more expensive. Then they say “we’ll just sign up for our Door Pass” and you’ll get free deliveries, except again, those services fees are tricky. Not to mention, you’re now paying $9.99 a month for something you only use like once or twice a month. It just doesn’t make much sense unless your ordering food delivered several times a week, but even then with the service charges and tips added, you might as well drive the 5 minutes (2miles) and pick it up yourself. These Apps in a way take advantage of elderly people, and sick people who can’t leave their homes due to isolation, quarantine, or the fear of getting sick and who have no family or friends to help them. They have no choice but to spend the extra money to use these apps so they can eat. Which is not great in a time where a majority of people are financially struggling. End review rant.
    more
  • Assignment of Dashers Oct 15, 2020

    By DSR17
    I’m not sure how this works, but I’ve faced this issue innumerable times. So my user journey is - I check out the food/restaurant on doordash -> order food from the resto -> order is placed -> money deducted (all good till here) -> I see an ETA -> And now a dasher is assigned (which I see) -> So the dasher makes it a point to not pay heed to the ETA and bring food anytime after that. I am a human and I crave food when hungry. And that is why app like Doordash exist because of the craving and the ease to answer my craving. And when that is not satisfied, trouble begins and I write a review. So my problem is 1.) How come dashers change mid-way : is it like they bring food and in mid-way ‘Tony (namesake, the dasher who was assigned)’ met ‘Frank(new dasher)’ and they exchanged my food mid way and now Frank comes. 2.) Many times I receive my food cold. Why? If the taxes are not sufficient increase them but bring my food ‘hot’. Please. 3.) The dashers are always assigned to multiple pick-ups and no wonder food turns up cold - kindly make an algorithm so that a dasher pertains to not more than ‘3’ orders else the customer has to eat stone-cold food. 4.) Tips - I earlier used to give them, but once I started receiving stone cold food I stopped and I am afraid what else can I do. I want convenience and thanks to you I am getting that but not at the cost of delayed and cold food. Apologies but I should have voiced this out earlier.
    more
  • Just made my last order Jan 9, 2020

    By UhCarly
    I’ve have never had a single problem with any order until today. I placed my order today from a local place down the street, the dasher arrived to the place in a timely manner and picked up my order, about 15 minutes went by and I checked my tracking to see where my order was, the driver had gone off to some apartments across the street from my apartment complex. The driver calls me and of course doesn’t speak my language at all and doesn’t understand a word me and my boyfriend are telling him over the phone. We tell him he had to go across the street to the other apartments and he says oh okay and hangs up. Another 10 minutes go by of us watching the tracking and he’s still across the street in the wrong area. So I text him and use google translate to tell him he’s at the wrong apartments and he has to come across the street. He doesn’t respond and still remains on that side for another 10-15 minutes. Finally it tells me my order has been completed and delivered and I never recieved the order!?!?!? I immediately called door dash and they were very helpful with fixing my problem, very satisfied with the customer service but not the drivers they let deliver. Anyone in the Salem NH area beware for JeanCarlos G. Not sure if he couldn’t actually understand me or just wanted my food and my money.
    more
  • Update: Pathetic Apr 6, 2019

    By ~HazelEyes~
    ***Update*** So I caved, and ordered using DoorDash! So far the only disappointment is the price. A meal for one person averages around $20 with tip depending on the restaurant you order from. But so far I’ve had no bad experiences!! The drivers have been very friendly, and they read your notes. I hope they get payed well, and get their full tips! Also I truly hope they figure out a way to coincide with the businesses true operating hours and days, other then that. It’s great!! I was so excited to finally have Door Dash available in my area! But the business hours for the restaurants aren’t accurate, and certain restaurants are only available on specific days?? What’s the point of this app if I cant order from the places I want too? Also, you cant customize your order!! Being familiar with some of the menus, I know the options have been limited and prices have been altered, so you’re paying more for the so called convenience, along with that extra booking fee or whatever it’s called, plus tip. But with technology these days, you should be able to provide a fully customizable menu like the actual restaurants app. They do have way more options then Uber Eats does in my area, but what’s the point when more than half the places aren’t available? Maybe one day I’ll actually get to use this app!
    more
  • Wow! Horrible auto-response ... Jul 25, 2020

    By Loyal-Patron
    I have been using Door Dash from day one. I preferred Door Dash to Uber Eats, but there are constant issues of items missing, drivers leaving my order at other doors, drivers taking hours to deliver and if you order drinks forget about it. I continued to patronize Door Dash regardless of the constant mishaps because at least their customer service reps are extremely polite and helpful. However, I recently ordered a rather large order ($70 as usual) band it was frustrating to receive the order again with no drinks. But when I went to report the missing item I received a most disappointing auto response that stated “Thank you for bringing this to our attention. Unfortunately, we are unable to provide compensation on this order due to your account history.” So I guess if you continue to use Door Dash services and pay them for it although they continue to forget your items you paid for eventually you will reach a moment when Door Dash will be okay with taking your money and not delivering your food... just taking your money. The rep Vincent quickly apologized and offered a refund for the missing drink, however the auto response is apparently the type of business Door Dash intends to conduct which is to take your money and provide shady service then refuse to right their mistakes unless you take time out of your day to argue with them about it. No thanks. I’ll be taking my business elsewhere.
    more
  • Jan 19, 2021

    By Megan Johnson
    The app is pretty easy to use, but it's expensive, adds $2 to each menu item I order, and doesn't list all the extras that one can order at the restaurant. Further, I had a recent experience with one of their drivers (Courtney in the SLC, UT area)... I ordered a delivery from Walmart groceries. Instead of delivering it to my door as requested, she left my $200 grocery order outside by the apt community mailbox, next to the street. She listed that she'd cancelled the order and was returning it.
    more
  • Great concept, horrible execution Feb 5, 2020

    By abillye
    Doordash support is horrible!!! If there is an issue with your food there is no way to get it fixed, so if you have no transportation or any other food available your out of luck. There is no way to provide feedback on restaurants or drivers to hold them accountable. For example, I had an order canceled 30 min after I placed it even though it said it would be arriving within 12-18 minutes, I had gotten home late from work so ordered that way so I could take care of things at the house, eat and go to bed, instead I’m up an hour and a half later due to no notification. I should be able to put a review on that restaurant so that others are aware of their unreliability. Another restaurant never reads special instructions, so first off, I get food I won’t eat and will only get a partial refund, um, no, I should get a full refund for the cost of the food at least. I should also be able to put a review on that restaurant so customers know they have to call the restaurant if they have special instructions and want them followed. Not to mention the driver that drove up in my YARD instead of my driveway! I mean, come on!!! The only thing you can put is driver is unprofessional ... seriously? It’s absolutely ridiculous and completely frustrating, need to be able to leave restaurant reviews and doordash needs to have some accountability for poor performance for the restaurants and drivers.
    more
  • Jan 14, 2021

    By Sarah Dinh-Taylor
    I use this app a lot, & I almost encounter an issue with every other order & I think at this point, I will just switch to a different delivery app. These are the issues I encounter regularly: 1)There are often items missing when my order arrives. This happens way too much it's ridiculous. 2)I don't receive refund credit to my acct or when I do, the credit amount basically just covers the delivery fee. Not worth it. 3)There's no accountability-delivery times can be REALLY LONG and over the ETA.
    more
  • Jan 19, 2021

    By Ryan Plummer
    First food delivery app I've ever used. I dont like my card online. I don't save my card info anywhere, but I did with this app because a last-minute work trip made it necessary to use a delivery service like this. Made a single purchase and my card info was stolen. My bank had to send me a new card. This app is NOT secure. Kinda disappointing, because my one experience using the app went perfectly. I gave the driver the option to leave my food and head out, but he waited to make sure I got it
    more
  • Recent update made it impossible to order anything from home anymore Nov 4, 2020

    By Tristan the angry man
    I've been using door dash with dash pass for a few months, ordering for and with my girlfriend and family, occasionally with them paying. I support the drivers a lot as well, and I would order every day, giving generous tips and additional cash if I had it. But they just added another two factor authorization that doesn't work properly at all, and it ended in me wasting money on dash pass, on my account and my mom's account for literally no reason, and I guarantee it's causing a lot of dashers to lose money. So I called technical support and they sent me a troubleshooting list to start off with, and I followed it step by step, removing the cards, authorizing them one at a time, everything they said to do. Needless to say, their first branch of customer service was nothing short of a heaving pile of garbage. They said to wait snd try again later, so then comes the next day. I tried ordering food, with two cards with the same general info, and SHABAM, nothing happens. Well, not nothing, it repeatedly asks me to "rescan your card" even though it's been done and verified like 12 times and the useless payment from the dash pass on both accounts went through, but not the actual orders? The cards are obviously accepted and they work, so I called them again. They sent me to a slightly higher up in the branch, and she said, she can't do anything about it. So cool, you guy's lost literally 6 customers in one go 👍🏻
    more
  • Jan 10, 2021

    By Melissa Mathis
    App is fine but customer service is awful. If an order is wrong they'll offer a credit but it won't be enough to order that same item again due to having to pay an additional tip, fee, and at that point it's just the one item so of course a small order fee. UPDATE: Tried ordering again and the same thing happened. Customer service again only offered to credit the cost of the item, not the fees or tips I had to pay to have it delivered. After a fuss I got $5. Awful company who doesn't care.
    more
  • Jan 7, 2021

    By Brandon Horrar
    Food didn't come, so I looked up the restaurant for either a replacement or refund. But it was one of those "only delivery from doordash" stores, so I flagged my order in doordash. I didn't expect a response in 5 minutes, but I did expect one on the same day. It's the next day and still no call, no text, or no refund. I'll be flagging my credit card for false charges.
    more
  • App Failed & the Worst Customer Support Ever! Apr 25, 2019

    By Dan-O-22
    I used the app and was able to order food when traveling. The second time when ordering at work it did not process so I tried to submit again and it told me my account was deactivated. I reached out to support to find out what happened as my credit card is in good standing. Support sent me an email saying they would look into it. A week later I followed up to see if there was any resolution which they replied back with a link to their legal terms page and said I had violated their terms. THAT WAS IT. That was their customer service response to their app failing during normal use. I even checked with my credit card company which told me they had not denied any transactions from DoorDash and my card was still active and valid. I also tried to place an order using a different email address to see if I could still order and it came back as account deactivated most likely since I used the same credit card. So that was my experience with the worst customer service and app fail. Their app failed and their response was THAT I VIOLATED their terms during normal use of placing a lunch order. I find it so funny. They could’ve replied with a different response to discover what error may be happening with their service and chose to place the blame on me. Good luck with anyone choosing to use this company. I wish DoorDash the best and hope they will do better in the future with their service and how they decide to treat their customers.
    more
  • THE WORST DELIVERY SERVICE!! Sep 23, 2017

    By dashikki
    I am surprised this company is still in business! I have only ordered from them twice.. First time was a year ago and my entire order was wrong. I did not receive any of the food I ordered. The only way to contact them was email so I was never fully refunded because you can't get in touch with anyone.. My order was $40 and they would only refund me $14! Then tonight was my second order. I figured it's been a year maybe they worked out the stupid issues they have. NOPE!! Tonight my food just never came! I went to the chat box in the app and I was in line behind over 2000 other people! Since I never received a refund on my first order I was going to wait to chat with someone. That never happened! Over 3 hours waiting.. I got down to # 124 in line.. and the chat just closes and my order in the app disappears. So I go and check my email and see that they have sent me a message 2 hours after my order should have arrived.. saying that my order has been canceled and I would be refunded in 3-5 days.. No reason as to what the heck happened or even a simple apology. At least I am getting a refund this time. I'll believe that when I see it! Doordash you are the worst!! Also I am a restaurant GM and you have contacted me before to use your service. After giving you two chances it is clear you do not care at all about the customer. My restaurants will never work with you and I will be sure to tell everyone I know that they should use anything but Doordash.
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