FollowMyHealth®
MedicalAllscripts Healthcare Solutions Inc
Manage your healthcare through the FollowMyHealth® Universal Health Record.
1M+
Downloads
Ratings & Reviews
4.6
184.2K+ Ratings
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Will not allow me to log in, no matter how many times I call in to reset the password. The only way to access my account with this app, is to log in through a web browser and be redirected to the app. I am not a novice at navigating apps or web sites. Edit : After 4 calls to the help tech, to reset the password, I am able to access the account. This app will lock you out too easily.
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Constantly crashes, worthless customer support
When I first got this app a couple of years ago, it worked great. Sometime last year, it suddenly started crashing as soon as I logged in. I could see my information momentarily, and then it would just close. I reinstalled it twice, I installed updates, nothing helped. So I contacted customer service. But instead of listening to me, they treated me like a moron, as though I must never have seen a piece of technology created in the last half-century. They insisted I reinstall it again. They insisted I didn’t know how to properly install an app (I guess tapping a button that says install is confusing for some....). They refused to acknowledge that the problem might be a bug in their software. They told me to try it on a different device. (I did, by the way, and it didn’t work any better on my iPad than it did on my phone.) They went back to the brilliant summation that I must be installing it wrong. Unfortunately, my doctor’s office insists on using this platform for most communication. I guess I installed them wrong, too? Update: The developers continue to do nothing to fix the app, although they did offer the extraordinarily helpful suggestion that I contact my medical provider to resolve the problem with *their* software. This makes tons of sense. In fact, I always contact my GP when I have computer issues. I’m sure he can fix this, too! -
I signed up by accident and once you do you have to install the app to see anything and there's no way to delete your account or cancel the release forms you allowed them. Update: I've been waiting for customer support to reply to my ticket since I left this review..
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Doesn’t work, infuriating to use
The way this app works has been dismal for the past year/several months or so. Troubleshooting doesn’t solve any of the problems, since they’re all with the programming itself. For some reason, my doctor wants to be “in” on all the latest, hip technology, and insists we use this app to request refills, view test results, etc. Nevertheless, I always have to call and request refills and test results anyway, since once I’m signed into the app, I’m immediately taken to a screen that tells me to “click here to launch the app” (clicking does nothing except highlight the text and image, and isn’t the app already launched?) or....download the app on the App Store??? Aren’t I already using the app?? I’m already signed in, so I know that’s not an issue. Clicking on “Help” creates a pop-up, most of whose text and links do not fit on the screen, so you can’t use any of them. The app is non-responsive to flipping the phone to make the screen wider, in hopes you can actually read the help pop-up. This happens every time now. I’m so fed up with it that I’m just going to have to see my doctor in person to request my refills, and I’m just going to have to show him in person that this app is not working. -
Not very good
If this app worked consistently and the way it is supposed to work it would be amazing, but I have had many problems with this app. After having major heart surgery, I downloaded it only for the convenience of being able to “easily” pay my bills. Immediately after downloading, I wasn’t able to even view my bills, much less make payments, so I contacted customer service. Once they finally straightened everything out after a few weeks, I was able to make one month’s worth of payments. Now, each time I try to pay an invoice, I receive an error message that says the payment provider cannot be contacted ... whatever that means. Of course when I call the phone number to try to pay, I don’t get an answer. I’m not sure if there is a disconnect between the app and the actual doctors’ offices or what, but this app has been pretty much nothing but aggravation for me. Also, I don’t know if it is supposed to automatically update but my insurance changed 5 months ago and that still hasn’t been reflected in my patient information. I understand that doctors are busy etc etc etc but this app has certainly not done much to make it easier for me to keep track of my records and bills.
No reviews available
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Will not allow me to log in, no matter how many times I call in to reset the password. The only way to access my account with this app, is to log in through a web browser and be redirected to the app. I am not a novice at navigating apps or web sites. Edit : After 4 calls to the help tech, to reset the password, I am able to access the account. This app will lock you out too easily.
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Breaks Bluetooth After Connecting with Cellular Data
I’ve had my iPhone XS since launch day and haven’t had any bluetooth problems until installing this app in Feb 2019. Every time I logged in with this app using cellular data it would break all Bluetooth connections from my iPhone, even to my Apple Watch and car infotainment system. Bluetooth would not work again until I disabled cellular data to this app (and this app only) in settings, reset bluetooth and/or reboot the phone. I had no problems if I used only wifi for this app and kept this app’s cellular data settings to off. This makes the app useless since I usually have access to a computer when on wifi thus I would just log in via the website. What business does this app have with bluetooth anyway? I’ve deleted this app from my iPhone and haven’t had any bluetooth problems since. This app works well for it’s designed purpose but the effect it has on my phone is unacceptable (it gets 2 stars instead of one since others who only intend to log on via wifi may still find it useful). -
Semi-informative but no actual communication
It is nice to have an app that has my latest health information from my doctors. However, the Messaging feature is useless. I have tried multiple times to contact different providers through the app, but I get no response. And the app’s customer service is non-existent (as several other reviewers have noted). Although there is a “Support” section to the app, if you try to “Contact Support”, it just takes you to a website with FAQs. There is no email address, contact form, or phone number included anywhere. It’s very frustrating because I’m currently pregnant during the COVID-19 pandemic and it’s incredibly difficult to get a hold of my doctors over the phone. It would be great if I could use the app as intended: to ask quick questions and get answers rather than being on hold on the phone for hours and hoping for a response from a physician in a few days. With this app, I can’t send messages, but they don’t seem to ever actually be received by the doctors.
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Constantly crashes, worthless customer support
When I first got this app a couple of years ago, it worked great. Sometime last year, it suddenly started crashing as soon as I logged in. I could see my information momentarily, and then it would just close. I reinstalled it twice, I installed updates, nothing helped. So I contacted customer service. But instead of listening to me, they treated me like a moron, as though I must never have seen a piece of technology created in the last half-century. They insisted I reinstall it again. They insisted I didn’t know how to properly install an app (I guess tapping a button that says install is confusing for some....). They refused to acknowledge that the problem might be a bug in their software. They told me to try it on a different device. (I did, by the way, and it didn’t work any better on my iPad than it did on my phone.) They went back to the brilliant summation that I must be installing it wrong. Unfortunately, my doctor’s office insists on using this platform for most communication. I guess I installed them wrong, too? Update: The developers continue to do nothing to fix the app, although they did offer the extraordinarily helpful suggestion that I contact my medical provider to resolve the problem with *their* software. This makes tons of sense. In fact, I always contact my GP when I have computer issues. I’m sure he can fix this, too! -
I signed up by accident and once you do you have to install the app to see anything and there's no way to delete your account or cancel the release forms you allowed them. Update: I've been waiting for customer support to reply to my ticket since I left this review..
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Doesn’t work, infuriating to use
The way this app works has been dismal for the past year/several months or so. Troubleshooting doesn’t solve any of the problems, since they’re all with the programming itself. For some reason, my doctor wants to be “in” on all the latest, hip technology, and insists we use this app to request refills, view test results, etc. Nevertheless, I always have to call and request refills and test results anyway, since once I’m signed into the app, I’m immediately taken to a screen that tells me to “click here to launch the app” (clicking does nothing except highlight the text and image, and isn’t the app already launched?) or....download the app on the App Store??? Aren’t I already using the app?? I’m already signed in, so I know that’s not an issue. Clicking on “Help” creates a pop-up, most of whose text and links do not fit on the screen, so you can’t use any of them. The app is non-responsive to flipping the phone to make the screen wider, in hopes you can actually read the help pop-up. This happens every time now. I’m so fed up with it that I’m just going to have to see my doctor in person to request my refills, and I’m just going to have to show him in person that this app is not working. -
Not very good
If this app worked consistently and the way it is supposed to work it would be amazing, but I have had many problems with this app. After having major heart surgery, I downloaded it only for the convenience of being able to “easily” pay my bills. Immediately after downloading, I wasn’t able to even view my bills, much less make payments, so I contacted customer service. Once they finally straightened everything out after a few weeks, I was able to make one month’s worth of payments. Now, each time I try to pay an invoice, I receive an error message that says the payment provider cannot be contacted ... whatever that means. Of course when I call the phone number to try to pay, I don’t get an answer. I’m not sure if there is a disconnect between the app and the actual doctors’ offices or what, but this app has been pretty much nothing but aggravation for me. Also, I don’t know if it is supposed to automatically update but my insurance changed 5 months ago and that still hasn’t been reflected in my patient information. I understand that doctors are busy etc etc etc but this app has certainly not done much to make it easier for me to keep track of my records and bills. -
WORST APP EVER!!
Does not work at all!! Scheduled 3 appointments and it never showed up on my upcoming appointments tab. This app worked great 1 year ago.. but now, it's a piece of crap! Worst part about it is, even if I try to go to the full site app on my phone, it still directs me to the mobile app!! Ugh!! I just want to set up a physical appointment for my son!! Have been with sharp for 35 years now, but PLEASE!! SOMEONE REVAMP THIS APP SO THAT IT ACTUALLY WORKS!! so frustrating!!!! ***********UPDATE************** Here are a few specific things that may help.. I never received an email confirming my scheduled appointment like a used to a year ago.. again, the appointments that I scheduled did not show up on my account under the upcoming appointments tab.. to the point where I thought I never even made the appointment. Only to find out that I actually HAD scheduled 3 appointments upon contacting sharp by phone. She was able to cancel the 2 that I didn't need but keep the 1 that I did. Trying to sign in was a nightmare.. it constantly kept saying there was an error AND it kept wanting me to agree to terms and conditions MULTIPLE times.
Release Notes
21.1.1
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