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FollowMyHealth®

FollowMyHealth®

Allscripts Healthcare Solutions Inc

Manage your healthcare through the FollowMyHealth® Universal Health Record.

4.7 Ratings 202K+ Reviews 1M+ Downloads

Ratings & Reviews

Write a Review
  • img Community
    If you suddenly feel sick at 3 am and you absolutely need to visit a doctor in the next 60 minutes, you need to have all your medical information ready. You can track your records so you're always ready and even pay doctor bills once your health comes back.
    img by Tyler
    2 years ago
  • img Community

    Doesn’t work anymore… Aug 4, 2021

    By Steve Patterson
    System gives me a yellow caution sign and tells me “there was an issue accessing your account” … I’ve sent texts on several occasions with no response…
  • img Expert
    1. Take control of your health! Get 24/7 access to your medical information and healthcare records anywhere you have your mobile device
    2. Receive instant push notifications anytime there is important new information waiting in your FollowMyHealth® profile
    3. Safe and secure! All your info is mobile passcode and Touch ID protected at all times

    Reviewed by Kaylin on April 25, 2018

  • BEST Patient/Doctor Medical App & 100% (FREE) 5 STARS ⭐️ Sep 12, 2021

    By CodeMan_11
    This app is by far the BEST and it’s 100% completely FREE. As a patient you’re able to make all of your doctor (Appointments, view all of your Lab Results, read all Medical Records, and have a list of your current prescription medications showing when refills are due including simply clicking an icon to request a refill without even having to see your doctor (depending on the medication of course). Using this app will make your entire doctor office visits a completely new experience. Everyone should have this app. In an emergency, all of your medical records can be viewed within seconds. ** ATTENTION DEVELOPERS ** Please look into updating & fixing your (BILLING FEATURES). My only suggestion/complaint is… I’ve never been able to view my medical bills or make payments using the app. Other than this minor issue, you’ve done an amazing job creating the BEST user friendly app on the market, including ensuring all personal information is safe & secure. Thank you in advance for looking into fixing the (billing) features. Job well done!
  • Oct 15, 2021

    By StankyLeg McStinker
    I like the range of info available on the site. It has been broader for a longer period of time than the MyChart platform. It would be good to be able to upload documentation on this chart system. That is a glaring lack of function at this time. overall, this implementation has been one of the best I've seen in the past few years to this point. 4 stars is as high as I've rated any kind of health care portal, or any professional service portals.
  • Oct 14, 2021

    By Jessica Boyer
    Very convenient to use, I love having easy access to all my test results. I can easily compare my recent test results to ones from years before. I don't have to wait for a call anymore. It also shows me all my upcoming appointments, and my vitals from all my appointments as well which I love.
  • Review Feb 17, 2021

    By Bleu-Moon
    Everything is quicker when your waiting for results. I have meds that go 2 places. Instantly a reply that a certain Med was sent to CVS and Optum. No confusion. I’m 70 y/o and also want to mention the convenience with what’s going on. Meds delivered. I haven’t been driving but it’s great to know I can get a ride to and from the office visits. Any questions—no problem an Evisit and you don’t have to wait. Dental insurance. More to Love u for. With times how they are I feel the best care that can be given is in place. I am grateful for Dr Kapov treating me with respect and I know I’m getting the best!!! He listens and is there for you. He even is the one to introduce me to getting Optum. Convenient and 9 free medications. Who could ask for more? He sympathized when I lost my brother to COVID. I actually look forward to a visit no matter the circumstances because I know I’ll be getting the best care!!! Thank you for letting me voice the appreciation I have for all your doing to keep me feel safe and knowing your always there. Well u deserve more than 5 stars ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
  • Oct 13, 2021

    By Eric march
    Really convenient way to communicate with doctors office . Have to say I was initially not to happy when I was more or less forced into this app but it has been proven to be be a time saver and eliminates the hassle of calling receptionist at doctors office.
  • Rebecca Feb 16, 2020

    By open up now
    This APP is a must have to keep up on your health. Patients should have access to their test results....it is our body, we need to know what is going on with our health. I am now able to put together suitable questions from reading test results to go over with my physician to become more involved with my treatment plan. I can now match up procedures and dates with invoices I receive for copayments. Now I can see why I was being billed since the bills never give details just dates and invoice numbers. Helps out with my accounting procedures. Since I see several specialists I can now print out various testing performed and test results to go over with them so they are not duplicating orders for tests. Having my medical records available to me at my fingertips allows me to become more knowledgeable about my personal health issues through viewing first hand various procedure results so that I can be more hands on now on how I can personally maintain a healthy lifestyle, realizing my limitations with the various diseases I am living with on a daily basis.
  • Oct 14, 2021

    By Joseph Kucic
    I found it very convenient for speaking to a doctor then setting up testing. Unfortunately, virtual appointments don't seem to work well with android and the doctor had to call me to discuss my issue.
  • BEST Patient/Doctor Medical App & 100% (FREE) 5 STARS ⭐️ Sep 12, 2021

    By CodeMan_11
    This app is by far the BEST and it’s 100% completely FREE. As a patient you’re able to make all of your doctor (Appointments, view all of your Lab Results, read all Medical Records, and have a list of your current prescription medications showing when refills are due including simply clicking an icon to request a refill without even having to see your doctor (depending on the medication of course). Using this app will make your entire doctor office visits a completely new experience. Everyone should have this app. In an emergency, all of your medical records can be viewed within seconds. ** ATTENTION DEVELOPERS ** Please look into updating & fixing your (BILLING FEATURES). My only suggestion/complaint is… I’ve never been able to view my medical bills or make payments using the app. Other than this minor issue, you’ve done an amazing job creating the BEST user friendly app on the market, including ensuring all personal information is safe & secure. Thank you in advance for looking into fixing the (billing) features. Job well done!
  • Oct 15, 2021

    By StankyLeg McStinker
    I like the range of info available on the site. It has been broader for a longer period of time than the MyChart platform. It would be good to be able to upload documentation on this chart system. That is a glaring lack of function at this time. overall, this implementation has been one of the best I've seen in the past few years to this point. 4 stars is as high as I've rated any kind of health care portal, or any professional service portals.
  • Oct 14, 2021

    By Jessica Boyer
    Very convenient to use, I love having easy access to all my test results. I can easily compare my recent test results to ones from years before. I don't have to wait for a call anymore. It also shows me all my upcoming appointments, and my vitals from all my appointments as well which I love.
  • Review Feb 17, 2021

    By Bleu-Moon
    Everything is quicker when your waiting for results. I have meds that go 2 places. Instantly a reply that a certain Med was sent to CVS and Optum. No confusion. I’m 70 y/o and also want to mention the convenience with what’s going on. Meds delivered. I haven’t been driving but it’s great to know I can get a ride to and from the office visits. Any questions—no problem an Evisit and you don’t have to wait. Dental insurance. More to Love u for. With times how they are I feel the best care that can be given is in place. I am grateful for Dr Kapov treating me with respect and I know I’m getting the best!!! He listens and is there for you. He even is the one to introduce me to getting Optum. Convenient and 9 free medications. Who could ask for more? He sympathized when I lost my brother to COVID. I actually look forward to a visit no matter the circumstances because I know I’ll be getting the best care!!! Thank you for letting me voice the appreciation I have for all your doing to keep me feel safe and knowing your always there. Well u deserve more than 5 stars ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
  • Oct 13, 2021

    By Eric march
    Really convenient way to communicate with doctors office . Have to say I was initially not to happy when I was more or less forced into this app but it has been proven to be be a time saver and eliminates the hassle of calling receptionist at doctors office.
  • Rebecca Feb 16, 2020

    By open up now
    This APP is a must have to keep up on your health. Patients should have access to their test results....it is our body, we need to know what is going on with our health. I am now able to put together suitable questions from reading test results to go over with my physician to become more involved with my treatment plan. I can now match up procedures and dates with invoices I receive for copayments. Now I can see why I was being billed since the bills never give details just dates and invoice numbers. Helps out with my accounting procedures. Since I see several specialists I can now print out various testing performed and test results to go over with them so they are not duplicating orders for tests. Having my medical records available to me at my fingertips allows me to become more knowledgeable about my personal health issues through viewing first hand various procedure results so that I can be more hands on now on how I can personally maintain a healthy lifestyle, realizing my limitations with the various diseases I am living with on a daily basis.
  • Oct 14, 2021

    By Joseph Kucic
    I found it very convenient for speaking to a doctor then setting up testing. Unfortunately, virtual appointments don't seem to work well with android and the doctor had to call me to discuss my issue.
  • It works very well Dec 2, 2019

    By Juanito931
    I am rating this from the patient side, not the physician/healthcare organization side. I have basically a collection of doctors from all different specialties, and nearly all of them use different patient portal softwares (except for the few that refuse to get one - and I do not blame them!) FollowMyHealth has a layout that is much more intuitive than some other patient portals. Messaging your doctor is a breeze. Refilling a Rx is a piece of cake. My doc even uploaded referral forms that I was able to easily access and print at home without having to go into the office. Also, as someone who has to take several Rx medications, I have struggled to keep each doctor up-to-date with my current medication plan. Sometimes the meds change, more often than not the nurses or office staff simply enter them incorrectly. On FollowMyHealth I can see the exact list of what was put into the EHR of that office. You can’t change the list yourself, but you can contact the office or wait until your next appointment.
  • Absolutely essential. Apr 15, 2021

    By change the games name.
    I have a lot of specialists, which means a lot to keep track of- appointments, medications, questions/concerns, and even your diagnoses. I don’t have to make calls or sit on hold to express concerns, questions, this app even keeps track of my appointments so I don’t have to go through my appointment cards to find and check info I need to schedule appointments. I can send a message to my doctor whenever the need arises, and she can respond quickly too. It’s really beneficial, I wish all of my doctors used this system. It would save me a lot of stress and make managing my healthcare much easier. When you have health problems, life is difficult enough. This app seeks to attempt to reduce some of the stress of this kind of life (and is successful in that goal, IMO), and things like this are as good as gold for people struggling the way I do. It gives us time to take a breath, relax, de-stress a bit. I 10/10 recommend. If your doctors have this system in place, use it. It’s really a life saver.
  • Oct 19, 2021

    By Stanley Jackson
    Works well but I wish more apps were able to be stored on SD cards. Many of us can not afford phones with lots of storage. So we have to weigh which of the apps we need but have to delete.
  • img Community

    Doesn’t work anymore… Aug 4, 2021

    By Steve Patterson
    System gives me a yellow caution sign and tells me “there was an issue accessing your account” … I’ve sent texts on several occasions with no response…
  • Very Difficult to Use Aug 3, 2021

    By A-List Traveller
    This app has many issues. Very user unfriendly. First, your feedback mechanism in the app is broken. Second, the Lab Results pages are very difficult to use. I need to view a report showing the detail of all of the tests run on a given date of service in one easy to read view. The way its structured, I have to open each individual data point and I cannot see all of it at once. This is extremely difficult in diagnosing problems because in many cases, values across several different test points are important. Seeing them in a single view makes it much easier to spot problems. The lab provides a report that is usable. Why cant you provide that report? Third, if you are going to capture all of these single points of data, cant you show me trend information? I would like to see what the values were at multiple points in time. Again, I need reference points to help diagnose issues. Lastly, All Scripts needs to stop signing crappy contracts with crappy providers. There is no reason you should be delaying lab results. It is unethical to withhold data from a patient that you have, especially when the provider isnt monitoring it closely enough. They are busy, too busy. They have missed critical results before and since “you need to use the portal” to get information, this is the only way I can make sure my special needs child is safe without going to an ER or into the Hospital over routine labs. Dont let crappy providers tie my hands!
  • Constantly crashes, worthless customer support Jun 6, 2018

    By Bugaboo06
    When I first got this app a couple of years ago, it worked great. Sometime last year, it suddenly started crashing as soon as I logged in. I could see my information momentarily, and then it would just close. I reinstalled it twice, I installed updates, nothing helped. So I contacted customer service. But instead of listening to me, they treated me like a moron, as though I must never have seen a piece of technology created in the last half-century. They insisted I reinstall it again. They insisted I didn’t know how to properly install an app (I guess tapping a button that says install is confusing for some....). They refused to acknowledge that the problem might be a bug in their software. They told me to try it on a different device. (I did, by the way, and it didn’t work any better on my iPad than it did on my phone.) They went back to the brilliant summation that I must be installing it wrong. Unfortunately, my doctor’s office insists on using this platform for most communication. I guess I installed them wrong, too? Update: The developers continue to do nothing to fix the app, although they did offer the extraordinarily helpful suggestion that I contact my medical provider to resolve the problem with *their* software. This makes tons of sense. In fact, I always contact my GP when I have computer issues. I’m sure he can fix this, too!
  • Oct 16, 2021

    By Elizabeth W.
    It is a terrible app compared to other health systems I use. For the fact that you have to have two apps for University hospitals just to really function is idiotic. Even then they don't even have the majority of hospitals in this app so you can't connect your medical records. So therefore this app becomes useless.
  • Not very good Nov 27, 2017

    By charisma1372
    If this app worked consistently and the way it is supposed to work it would be amazing, but I have had many problems with this app. After having major heart surgery, I downloaded it only for the convenience of being able to “easily” pay my bills. Immediately after downloading, I wasn’t able to even view my bills, much less make payments, so I contacted customer service. Once they finally straightened everything out after a few weeks, I was able to make one month’s worth of payments. Now, each time I try to pay an invoice, I receive an error message that says the payment provider cannot be contacted ... whatever that means. Of course when I call the phone number to try to pay, I don’t get an answer. I’m not sure if there is a disconnect between the app and the actual doctors’ offices or what, but this app has been pretty much nothing but aggravation for me. Also, I don’t know if it is supposed to automatically update but my insurance changed 5 months ago and that still hasn’t been reflected in my patient information. I understand that doctors are busy etc etc etc but this app has certainly not done much to make it easier for me to keep track of my records and bills.
  • Oct 8, 2021

    By ART WILLIAMS
    Where is the updated data. Certainly not easy to find or highlighted. Contains outdated info like medications that have been discontinued or duplicated. Basically, this app is too confusing and not of value.
  • Breaks Bluetooth After Connecting with Cellular Data Mar 31, 2019

    By BullRun4Me
    I’ve had my iPhone XS since launch day and haven’t had any bluetooth problems until installing this app in Feb 2019. Every time I logged in with this app using cellular data it would break all Bluetooth connections from my iPhone, even to my Apple Watch and car infotainment system. Bluetooth would not work again until I disabled cellular data to this app (and this app only) in settings, reset bluetooth and/or reboot the phone. I had no problems if I used only wifi for this app and kept this app’s cellular data settings to off. This makes the app useless since I usually have access to a computer when on wifi thus I would just log in via the website. What business does this app have with bluetooth anyway? I’ve deleted this app from my iPhone and haven’t had any bluetooth problems since. This app works well for it’s designed purpose but the effect it has on my phone is unacceptable (it gets 2 stars instead of one since others who only intend to log on via wifi may still find it useful).
  • WORST APP EVER!! Sep 22, 2018

    By Oldboy1980
    Does not work at all!! Scheduled 3 appointments and it never showed up on my upcoming appointments tab. This app worked great 1 year ago.. but now, it's a piece of crap! Worst part about it is, even if I try to go to the full site app on my phone, it still directs me to the mobile app!! Ugh!! I just want to set up a physical appointment for my son!! Have been with sharp for 35 years now, but PLEASE!! SOMEONE REVAMP THIS APP SO THAT IT ACTUALLY WORKS!! so frustrating!!!! ***********UPDATE************** Here are a few specific things that may help.. I never received an email confirming my scheduled appointment like a used to a year ago.. again, the appointments that I scheduled did not show up on my account under the upcoming appointments tab.. to the point where I thought I never even made the appointment. Only to find out that I actually HAD scheduled 3 appointments upon contacting sharp by phone. She was able to cancel the 2 that I didn't need but keep the 1 that I did. Trying to sign in was a nightmare.. it constantly kept saying there was an error AND it kept wanting me to agree to terms and conditions MULTIPLE times.
  • img Community
    If you suddenly feel sick at 3 am and you absolutely need to visit a doctor in the next 60 minutes, you need to have all your medical information ready. You can track your records so you're always ready and even pay doctor bills once your health comes back.
    img by Tyler
    2 years ago
  • img Community

    Doesn’t work anymore… Aug 4, 2021

    By Steve Patterson
    System gives me a yellow caution sign and tells me “there was an issue accessing your account” … I’ve sent texts on several occasions with no response…
  • img Expert
    1. Take control of your health! Get 24/7 access to your medical information and healthcare records anywhere you have your mobile device
    2. Receive instant push notifications anytime there is important new information waiting in your FollowMyHealth® profile
    3. Safe and secure! All your info is mobile passcode and Touch ID protected at all times

    Reviewed by Kaylin on April 25, 2018

  • BEST Patient/Doctor Medical App & 100% (FREE) 5 STARS ⭐️ Sep 12, 2021

    By CodeMan_11
    This app is by far the BEST and it’s 100% completely FREE. As a patient you’re able to make all of your doctor (Appointments, view all of your Lab Results, read all Medical Records, and have a list of your current prescription medications showing when refills are due including simply clicking an icon to request a refill without even having to see your doctor (depending on the medication of course). Using this app will make your entire doctor office visits a completely new experience. Everyone should have this app. In an emergency, all of your medical records can be viewed within seconds. ** ATTENTION DEVELOPERS ** Please look into updating & fixing your (BILLING FEATURES). My only suggestion/complaint is… I’ve never been able to view my medical bills or make payments using the app. Other than this minor issue, you’ve done an amazing job creating the BEST user friendly app on the market, including ensuring all personal information is safe & secure. Thank you in advance for looking into fixing the (billing) features. Job well done!
  • Oct 14, 2021

    By Jessica Boyer
    Very convenient to use, I love having easy access to all my test results. I can easily compare my recent test results to ones from years before. I don't have to wait for a call anymore. It also shows me all my upcoming appointments, and my vitals from all my appointments as well which I love.
  • Review Feb 17, 2021

    By Bleu-Moon
    Everything is quicker when your waiting for results. I have meds that go 2 places. Instantly a reply that a certain Med was sent to CVS and Optum. No confusion. I’m 70 y/o and also want to mention the convenience with what’s going on. Meds delivered. I haven’t been driving but it’s great to know I can get a ride to and from the office visits. Any questions—no problem an Evisit and you don’t have to wait. Dental insurance. More to Love u for. With times how they are I feel the best care that can be given is in place. I am grateful for Dr Kapov treating me with respect and I know I’m getting the best!!! He listens and is there for you. He even is the one to introduce me to getting Optum. Convenient and 9 free medications. Who could ask for more? He sympathized when I lost my brother to COVID. I actually look forward to a visit no matter the circumstances because I know I’ll be getting the best care!!! Thank you for letting me voice the appreciation I have for all your doing to keep me feel safe and knowing your always there. Well u deserve more than 5 stars ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
  • Oct 13, 2021

    By Eric march
    Really convenient way to communicate with doctors office . Have to say I was initially not to happy when I was more or less forced into this app but it has been proven to be be a time saver and eliminates the hassle of calling receptionist at doctors office.
  • Rebecca Feb 16, 2020

    By open up now
    This APP is a must have to keep up on your health. Patients should have access to their test results....it is our body, we need to know what is going on with our health. I am now able to put together suitable questions from reading test results to go over with my physician to become more involved with my treatment plan. I can now match up procedures and dates with invoices I receive for copayments. Now I can see why I was being billed since the bills never give details just dates and invoice numbers. Helps out with my accounting procedures. Since I see several specialists I can now print out various testing performed and test results to go over with them so they are not duplicating orders for tests. Having my medical records available to me at my fingertips allows me to become more knowledgeable about my personal health issues through viewing first hand various procedure results so that I can be more hands on now on how I can personally maintain a healthy lifestyle, realizing my limitations with the various diseases I am living with on a daily basis.
  • It works very well Dec 2, 2019

    By Juanito931
    I am rating this from the patient side, not the physician/healthcare organization side. I have basically a collection of doctors from all different specialties, and nearly all of them use different patient portal softwares (except for the few that refuse to get one - and I do not blame them!) FollowMyHealth has a layout that is much more intuitive than some other patient portals. Messaging your doctor is a breeze. Refilling a Rx is a piece of cake. My doc even uploaded referral forms that I was able to easily access and print at home without having to go into the office. Also, as someone who has to take several Rx medications, I have struggled to keep each doctor up-to-date with my current medication plan. Sometimes the meds change, more often than not the nurses or office staff simply enter them incorrectly. On FollowMyHealth I can see the exact list of what was put into the EHR of that office. You can’t change the list yourself, but you can contact the office or wait until your next appointment.
  • Absolutely essential. Apr 15, 2021

    By change the games name.
    I have a lot of specialists, which means a lot to keep track of- appointments, medications, questions/concerns, and even your diagnoses. I don’t have to make calls or sit on hold to express concerns, questions, this app even keeps track of my appointments so I don’t have to go through my appointment cards to find and check info I need to schedule appointments. I can send a message to my doctor whenever the need arises, and she can respond quickly too. It’s really beneficial, I wish all of my doctors used this system. It would save me a lot of stress and make managing my healthcare much easier. When you have health problems, life is difficult enough. This app seeks to attempt to reduce some of the stress of this kind of life (and is successful in that goal, IMO), and things like this are as good as gold for people struggling the way I do. It gives us time to take a breath, relax, de-stress a bit. I 10/10 recommend. If your doctors have this system in place, use it. It’s really a life saver.
  • Same Day Service!! Oct 17, 2021

    By dmor51
    I had my blood work done at Bay Care and the results started populating on Follow My Health that afternoon. It took 48 whole hours for all the results to hit but OMG I didn’t have to wait a week to see my doc to get them!! Stellar, just stellar. Better yet, it gives me the normal range snd if I’m high, mine is in red. A red flag for real!! Then I press a little “I” and it explains it all to me!! I love my doctor’s face when I say “well my creatinine is a little high but we aren’t worried about that right now, are we because it’s only a tenth of a point and that will come down when I…blah blah!” He LOVES that I’m paying attention and planning based on my numbers. And I love that I’m learning about the numbers and CAN fix them - mostly without meds if I just pay attention BECAUSE OF THIS APP!!! Thank you thank you thank you! I’m finally in control of MY health instead of relying on what the doctor thinks is important. I love snd trust him for big things, but I live in this skin every day and it ALL matters to me.
  • Oct 19, 2021

    By Jacky Friedman
    Love this app. Helps me and my caretaker keep track of all my medical records for my cardiologist. Lab results, test results, any updates, etc. And if I need to update anything myself I can like new meds. Take off old meds, etc. Any other drs I go to in the future that participate in this I will also add.
  • Oct 20, 2021

    By Deborah Howell
    Clear, concise way to access records, appts, documents, and test results. The site offers better information each time I use it. Win!
  • Oct 15, 2021

    By StankyLeg McStinker
    I like the range of info available on the site. It has been broader for a longer period of time than the MyChart platform. It would be good to be able to upload documentation on this chart system. That is a glaring lack of function at this time. overall, this implementation has been one of the best I've seen in the past few years to this point. 4 stars is as high as I've rated any kind of health care portal, or any professional service portals.
  • Oct 14, 2021

    By Joseph Kucic
    I found it very convenient for speaking to a doctor then setting up testing. Unfortunately, virtual appointments don't seem to work well with android and the doctor had to call me to discuss my issue.
  • Oct 19, 2021

    By Stanley Jackson
    Works well but I wish more apps were able to be stored on SD cards. Many of us can not afford phones with lots of storage. So we have to weigh which of the apps we need but have to delete.
  • Mostly really good Feb 14, 2020

    By whatwerks
    I like this app. I like having such complete immediate access to my medical records and to my doctor. I don’t like that I can’t paste into the journal or message, text that I cut or copied from a different application. And, I don’t like that I HAVE to go here to do certain things like I don’t remember exactly. I just know I got an email that sed I need login to access a message, and at that time I didn’t have access to a device on which I could download the app, so I could even login to the software. But that’s not the software’s fault. I stilllist it here still though because for ME as a consumer, it is related to the effectiveness this app exist to address. I like the journal function. Very helpful. I like the message my doctor and get a message back capability. I like that I can see lab results. It’s like I sed, OVERALL it’s a very good app. And, now signing up or logging in isn’t problematic anymore for me like it was in the beginning. So, good on y’all for creating a very functional app.
  • Oct 7, 2021

    By Randy Petersen
    The app is easy to navigate. I can quickly find Information I need. It also provides another avenue to connect with and communicate with my medical providers.
  • Oct 11, 2021

    By Mrs B8e
    This app is so damn hard to use. First it let you in with your password and username and then it says it doesn't recognize it makeup your mind
  • Patient Portal Apr 25, 2021

    By JustMebecausemynamewastaken
    I thoroughly enjoy having an accessible patient portal. But when I first established my account back in 2012 (or so) apparently I used one user ID w/password and then 2 years ago I was unable to access that account and signed in with a new user ID w/password. To add insult to injury, apparently when I was able to access the original account, I used thumb print recognition. Now to sign in I have to reject the thumb print sign in option to sign in manually. I called customer service and they are unable to merge my 2 accounts to give me a more complete medical history and they are also unable to disable the thumb print recognition. In addition to these issues, even though I only go to Northwell Health Urgent Care if needed, those visits do not show up in the patient portal so that part of my medical history is missing from my patient portal. And for some reason, results from my PCP who is also a Northwell physician do not show up in my patient portal....so more medical history information missing from my medical record.
  • Breaks Bluetooth After Connecting with Cellular Data Mar 31, 2019

    By BullRun4Me
    I’ve had my iPhone XS since launch day and haven’t had any bluetooth problems until installing this app in Feb 2019. Every time I logged in with this app using cellular data it would break all Bluetooth connections from my iPhone, even to my Apple Watch and car infotainment system. Bluetooth would not work again until I disabled cellular data to this app (and this app only) in settings, reset bluetooth and/or reboot the phone. I had no problems if I used only wifi for this app and kept this app’s cellular data settings to off. This makes the app useless since I usually have access to a computer when on wifi thus I would just log in via the website. What business does this app have with bluetooth anyway? I’ve deleted this app from my iPhone and haven’t had any bluetooth problems since. This app works well for it’s designed purpose but the effect it has on my phone is unacceptable (it gets 2 stars instead of one since others who only intend to log on via wifi may still find it useful).
  • img Community

    Doesn’t work anymore… Aug 4, 2021

    By Steve Patterson
    System gives me a yellow caution sign and tells me “there was an issue accessing your account” … I’ve sent texts on several occasions with no response…
  • Very Difficult to Use Aug 3, 2021

    By A-List Traveller
    This app has many issues. Very user unfriendly. First, your feedback mechanism in the app is broken. Second, the Lab Results pages are very difficult to use. I need to view a report showing the detail of all of the tests run on a given date of service in one easy to read view. The way its structured, I have to open each individual data point and I cannot see all of it at once. This is extremely difficult in diagnosing problems because in many cases, values across several different test points are important. Seeing them in a single view makes it much easier to spot problems. The lab provides a report that is usable. Why cant you provide that report? Third, if you are going to capture all of these single points of data, cant you show me trend information? I would like to see what the values were at multiple points in time. Again, I need reference points to help diagnose issues. Lastly, All Scripts needs to stop signing crappy contracts with crappy providers. There is no reason you should be delaying lab results. It is unethical to withhold data from a patient that you have, especially when the provider isnt monitoring it closely enough. They are busy, too busy. They have missed critical results before and since “you need to use the portal” to get information, this is the only way I can make sure my special needs child is safe without going to an ER or into the Hospital over routine labs. Dont let crappy providers tie my hands!
  • Constantly crashes, worthless customer support Jun 6, 2018

    By Bugaboo06
    When I first got this app a couple of years ago, it worked great. Sometime last year, it suddenly started crashing as soon as I logged in. I could see my information momentarily, and then it would just close. I reinstalled it twice, I installed updates, nothing helped. So I contacted customer service. But instead of listening to me, they treated me like a moron, as though I must never have seen a piece of technology created in the last half-century. They insisted I reinstall it again. They insisted I didn’t know how to properly install an app (I guess tapping a button that says install is confusing for some....). They refused to acknowledge that the problem might be a bug in their software. They told me to try it on a different device. (I did, by the way, and it didn’t work any better on my iPad than it did on my phone.) They went back to the brilliant summation that I must be installing it wrong. Unfortunately, my doctor’s office insists on using this platform for most communication. I guess I installed them wrong, too? Update: The developers continue to do nothing to fix the app, although they did offer the extraordinarily helpful suggestion that I contact my medical provider to resolve the problem with *their* software. This makes tons of sense. In fact, I always contact my GP when I have computer issues. I’m sure he can fix this, too!
  • Oct 16, 2021

    By Elizabeth W.
    It is a terrible app compared to other health systems I use. For the fact that you have to have two apps for University hospitals just to really function is idiotic. Even then they don't even have the majority of hospitals in this app so you can't connect your medical records. So therefore this app becomes useless.
  • Not very good Nov 27, 2017

    By charisma1372
    If this app worked consistently and the way it is supposed to work it would be amazing, but I have had many problems with this app. After having major heart surgery, I downloaded it only for the convenience of being able to “easily” pay my bills. Immediately after downloading, I wasn’t able to even view my bills, much less make payments, so I contacted customer service. Once they finally straightened everything out after a few weeks, I was able to make one month’s worth of payments. Now, each time I try to pay an invoice, I receive an error message that says the payment provider cannot be contacted ... whatever that means. Of course when I call the phone number to try to pay, I don’t get an answer. I’m not sure if there is a disconnect between the app and the actual doctors’ offices or what, but this app has been pretty much nothing but aggravation for me. Also, I don’t know if it is supposed to automatically update but my insurance changed 5 months ago and that still hasn’t been reflected in my patient information. I understand that doctors are busy etc etc etc but this app has certainly not done much to make it easier for me to keep track of my records and bills.
  • Oct 8, 2021

    By ART WILLIAMS
    Where is the updated data. Certainly not easy to find or highlighted. Contains outdated info like medications that have been discontinued or duplicated. Basically, this app is too confusing and not of value.
  • WORST APP EVER!! Sep 22, 2018

    By Oldboy1980
    Does not work at all!! Scheduled 3 appointments and it never showed up on my upcoming appointments tab. This app worked great 1 year ago.. but now, it's a piece of crap! Worst part about it is, even if I try to go to the full site app on my phone, it still directs me to the mobile app!! Ugh!! I just want to set up a physical appointment for my son!! Have been with sharp for 35 years now, but PLEASE!! SOMEONE REVAMP THIS APP SO THAT IT ACTUALLY WORKS!! so frustrating!!!! ***********UPDATE************** Here are a few specific things that may help.. I never received an email confirming my scheduled appointment like a used to a year ago.. again, the appointments that I scheduled did not show up on my account under the upcoming appointments tab.. to the point where I thought I never even made the appointment. Only to find out that I actually HAD scheduled 3 appointments upon contacting sharp by phone. She was able to cancel the 2 that I didn't need but keep the 1 that I did. Trying to sign in was a nightmare.. it constantly kept saying there was an error AND it kept wanting me to agree to terms and conditions MULTIPLE times.

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