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FollowMyHealth®
Allscripts Healthcare Solutions Inc
Manage your healthcare through the FollowMyHealth® Universal Health Record.
1M+
Downloads
Featured on Must-Have Apps to Get Medical Help in Case of an Emergency
Manage your healthcare through the FollowMyHealth® Universal Health Record.
see more about FollowMyHealth®
About FollowMyHealth®
Google Play
Access and manage your health information on-the-go with the mobile version of your Universal Health Record powered by FollowMyHealth®.
View test and lab results, request prescription renewals, communicate securely with your physicians, schedule appointments, and more – for you and your family with 24/7 online access!
View test and lab results, request prescription renewals, communicate securely with your physicians, schedule appointments, and more – for you and your family with 24/7 online access!
App Store
Take control of your health information. The new and improved mobile version of your personal health record, powered by FollowMyHealth®, is easy to use and easy to navigate.
From the home screen, you can view your current health summary, reminders and recent account activity—and quickly click to your medical profile and profiles of family members you’re authorized to view. You also get 24/7 access for:
• Communicating securely with your care team.
• Scheduling appointments.
• Viewing test and lab results.
• Requesting prescription refills.
• Managing your preferred pharmacy for prescription renewals.
• Managing connections with healthcare organization to access your health information and interact with providers.
• Paying outstanding bills and view your billing history.
• Viewing and manage your demographics, contact information, and insurance policies.
(Please note: The availability of some features may be dependent on your connected organizations.)
Take full advantage of the modern iOS features such as:
• Passcodes and Touch ID: Create a Mobile Passcode or use Touch ID to quickly and easily sign in to FollowMyHealth® Mobile. Touch ID requires iOS 8 and up. Mobile Passcode will work on any iOS device.
• Push Notifications: In addition to receiving FollowMyHealth® notifications via text and/or email, notifications can now be pushed directly to your iOS device. App badges notify you at a glance of important new information within your FollowMyHealth® account.
• Apple Watch: Convenient access to FollowMyHealth® push notifications and Action Center items directly from your Apple Watch.
• Apple VoiceOver: Improves accessibility for visually impaired users.
From the home screen, you can view your current health summary, reminders and recent account activity—and quickly click to your medical profile and profiles of family members you’re authorized to view. You also get 24/7 access for:
• Communicating securely with your care team.
• Scheduling appointments.
• Viewing test and lab results.
• Requesting prescription refills.
• Managing your preferred pharmacy for prescription renewals.
• Managing connections with healthcare organization to access your health information and interact with providers.
• Paying outstanding bills and view your billing history.
• Viewing and manage your demographics, contact information, and insurance policies.
(Please note: The availability of some features may be dependent on your connected organizations.)
Take full advantage of the modern iOS features such as:
• Passcodes and Touch ID: Create a Mobile Passcode or use Touch ID to quickly and easily sign in to FollowMyHealth® Mobile. Touch ID requires iOS 8 and up. Mobile Passcode will work on any iOS device.
• Push Notifications: In addition to receiving FollowMyHealth® notifications via text and/or email, notifications can now be pushed directly to your iOS device. App badges notify you at a glance of important new information within your FollowMyHealth® account.
• Apple Watch: Convenient access to FollowMyHealth® push notifications and Action Center items directly from your Apple Watch.
• Apple VoiceOver: Improves accessibility for visually impaired users.
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It works very well
Dec 2, 2019 I am rating this from the patient side, not the physician/healthcare organization side. I have basically a collection of doctors from all different specialties, and nearly all of them use different patient portal softwares (except for the few that refuse to get one - and I do not blame them!) FollowMyHealth has a layout that is much more intuitive than some other patient portals. Messaging your doctor is a breeze. Refilling a Rx is a piece of cake. My doc even uploaded referral forms that I was able to easily access and print at home without having to go into the office. Also, as someone who has to take several Rx medications, I have struggled to keep each doctor up-to-date with my current medication plan. Sometimes the meds change, more often than not the nurses or office staff simply enter them incorrectly. On FollowMyHealth I can see the exact list of what was put into the EHR of that office. You can’t change the list yourself, but you can contact the office or wait until your next appointment.more -
Oct 16, 2020 Confusing. Has me re-sign in when I am logged in and just trying to confirm my upcoming appointment. When I get to the notice of the upcoming appointment, my only choices are 'cancel' or 'reschedule.' I hope I confirmed my upcoming appointment.more -
We GREATLY APPRECIATE this app
Apr 25, 2019 We have nearly constant contact with our healthcare providers. If we need an authorization from our dr to have a prescription refilled and I’ve forgotten to call during business hours, I can email the office to let them know what I need and they get back with us the next day - MUCH FASTER than what the pharmacy can do for me. We can also report blood pressures/blood sugar levels at our convenience and have the dr review them and get back to me without thinking I must have my phone with me so I don’t miss a call back. Also, after tests and or appointments, a summary of the appointment is available to us as well as the blood test results. If we just have a general/non-emergency question or ache/pain, I can send a message and I’ll get a reply either that same day or the next morning. We have EXCELLENT caregivers that utilize this app in a VERY timely manner. This app is WONDERFUL!! Thank you!more -
Oct 14, 2020 A little slow to receive New Updates but other than that it's way faster than Mail or Phone Calls... Needs to be Broken into more Categories and Sub-Categories...more -
Oct 19, 2020 I can email my doctor, check on appointments, ask for refills, check my test results and do lots more. I really like this app.more
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Oct 9, 2020 It sends me messages with fault information, stating there's an important update entered by the hospital. When I promptly open the app to view "an important update", there's NOTHING. This happened multiple times. What is this all about? I've got a very serious disease to follow, and this type of messages make me jump every single time. If I ever suffer from a heart attack, I'm positive this app will contribute to it as well.more -
Constantly crashes, worthless customer support
Jun 6, 2018 When I first got this app a couple of years ago, it worked great. Sometime last year, it suddenly started crashing as soon as I logged in. I could see my information momentarily, and then it would just close. I reinstalled it twice, I installed updates, nothing helped. So I contacted customer service. But instead of listening to me, they treated me like a moron, as though I must never have seen a piece of technology created in the last half-century. They insisted I reinstall it again. They insisted I didn’t know how to properly install an app (I guess tapping a button that says install is confusing for some....). They refused to acknowledge that the problem might be a bug in their software. They told me to try it on a different device. (I did, by the way, and it didn’t work any better on my iPad than it did on my phone.) They went back to the brilliant summation that I must be installing it wrong. Unfortunately, my doctor’s office insists on using this platform for most communication. I guess I installed them wrong, too? Update: The developers continue to do nothing to fix the app, although they did offer the extraordinarily helpful suggestion that I contact my medical provider to resolve the problem with *their* software. This makes tons of sense. In fact, I always contact my GP when I have computer issues. I’m sure he can fix this, too!more -
Oct 10, 2020 can never get my appointments to open, the loading screen just spins and spins never opening. have the latest updates and have even tried to force stop app, uninstalled and reinstalled- my appointments will not open. very annoying when you can't verify appt. info. 2months after leaving orig. review, still can NOT access my appts. what's the point of using the app if 1 of the main features is unusable?? makes the app worthless.more -
Doesn’t work, infuriating to use
Sep 10, 2020 The way this app works has been dismal for the past year/several months or so. Troubleshooting doesn’t solve any of the problems, since they’re all with the programming itself. For some reason, my doctor wants to be “in” on all the latest, hip technology, and insists we use this app to request refills, view test results, etc. Nevertheless, I always have to call and request refills and test results anyway, since once I’m signed into the app, I’m immediately taken to a screen that tells me to “click here to launch the app” (clicking does nothing except highlight the text and image, and isn’t the app already launched?) or....download the app on the App Store??? Aren’t I already using the app?? I’m already signed in, so I know that’s not an issue. Clicking on “Help” creates a pop-up, most of whose text and links do not fit on the screen, so you can’t use any of them. The app is non-responsive to flipping the phone to make the screen wider, in hopes you can actually read the help pop-up. This happens every time now. I’m so fed up with it that I’m just going to have to see my doctor in person to request my refills, and I’m just going to have to show him in person that this app is not working.more -
Not very good
Nov 27, 2017 If this app worked consistently and the way it is supposed to work it would be amazing, but I have had many problems with this app. After having major heart surgery, I downloaded it only for the convenience of being able to “easily” pay my bills. Immediately after downloading, I wasn’t able to even view my bills, much less make payments, so I contacted customer service. Once they finally straightened everything out after a few weeks, I was able to make one month’s worth of payments. Now, each time I try to pay an invoice, I receive an error message that says the payment provider cannot be contacted ... whatever that means. Of course when I call the phone number to try to pay, I don’t get an answer. I’m not sure if there is a disconnect between the app and the actual doctors’ offices or what, but this app has been pretty much nothing but aggravation for me. Also, I don’t know if it is supposed to automatically update but my insurance changed 5 months ago and that still hasn’t been reflected in my patient information. I understand that doctors are busy etc etc etc but this app has certainly not done much to make it easier for me to keep track of my records and bills.more
- Take control of your health! Get 24/7 access to your medical information and healthcare records anywhere you have your mobile device
- Receive instant push notifications anytime there is important new information waiting in your FollowMyHealth® profile
- Safe and secure! All your info is mobile passcode and Touch ID protected at all times
Reviewed by Kaylin on April 25, 2018
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It works very well
Dec 2, 2019 I am rating this from the patient side, not the physician/healthcare organization side. I have basically a collection of doctors from all different specialties, and nearly all of them use different patient portal softwares (except for the few that refuse to get one - and I do not blame them!) FollowMyHealth has a layout that is much more intuitive than some other patient portals. Messaging your doctor is a breeze. Refilling a Rx is a piece of cake. My doc even uploaded referral forms that I was able to easily access and print at home without having to go into the office. Also, as someone who has to take several Rx medications, I have struggled to keep each doctor up-to-date with my current medication plan. Sometimes the meds change, more often than not the nurses or office staff simply enter them incorrectly. On FollowMyHealth I can see the exact list of what was put into the EHR of that office. You can’t change the list yourself, but you can contact the office or wait until your next appointment.more -
We GREATLY APPRECIATE this app
Apr 25, 2019 We have nearly constant contact with our healthcare providers. If we need an authorization from our dr to have a prescription refilled and I’ve forgotten to call during business hours, I can email the office to let them know what I need and they get back with us the next day - MUCH FASTER than what the pharmacy can do for me. We can also report blood pressures/blood sugar levels at our convenience and have the dr review them and get back to me without thinking I must have my phone with me so I don’t miss a call back. Also, after tests and or appointments, a summary of the appointment is available to us as well as the blood test results. If we just have a general/non-emergency question or ache/pain, I can send a message and I’ll get a reply either that same day or the next morning. We have EXCELLENT caregivers that utilize this app in a VERY timely manner. This app is WONDERFUL!! Thank you!more -
Oct 14, 2020 A little slow to receive New Updates but other than that it's way faster than Mail or Phone Calls... Needs to be Broken into more Categories and Sub-Categories...more -
Oct 19, 2020 I can email my doctor, check on appointments, ask for refills, check my test results and do lots more. I really like this app.more -
Easy and quick to use
Jan 7, 2020 In todays age of being able to do anything at the click of a button FMH fits perfectly into the status quo. It’s extremely easy to understand how to use and I haven’t run into any crazy issues so far. From the app you can contact your doctor, their office or any other department you might need. It keeps you up to date on your appointments and also leaves a nice electronic trail of medical documents you can save to your own device. My only addition would be I believe a ‘stay signed in’ feature should be added. I understand the confidential nature of the documents contained in the app but if someone somehow gains access to my phone then they will 100% gain access to the app as well. I think even the ‘type passcode to sign in feature’ is unnecessary and redundant but I understand the thought process behind it.more
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Mostly really good
Feb 14, 2020 I like this app. I like having such complete immediate access to my medical records and to my doctor. I don’t like that I can’t paste into the journal or message, text that I cut or copied from a different application. And, I don’t like that I HAVE to go here to do certain things like I don’t remember exactly. I just know I got an email that sed I need login to access a message, and at that time I didn’t have access to a device on which I could download the app, so I could even login to the software. But that’s not the software’s fault. I stilllist it here still though because for ME as a consumer, it is related to the effectiveness this app exist to address. I like the journal function. Very helpful. I like the message my doctor and get a message back capability. I like that I can see lab results. It’s like I sed, OVERALL it’s a very good app. And, now signing up or logging in isn’t problematic anymore for me like it was in the beginning. So, good on y’all for creating a very functional app.more -
Oct 4, 2020 Pretty good overall, but scheduling part does not work at all! Great for communicating quickly with your provider and following your ehr info.more -
Notifications lag and annoy
Feb 29, 2020 This is an update/message of a previously good review - because the app developers give no way to contact regarding a problem not on their information list. After this last app update a week ago, I get multiple email and text notifications of items and provider messages long AFTER I have already gone to the app and viewed/acted upon it. Example just now got both a third text and third email a day after on the app acting upon the reason for notice. I love notifications but continuous notifications to go find there is nothing there anymore is annoying. False notifications are important when I and a provider are dealing back and forth with a medical issue. Then one must contact the office to see if something is missing - or not.more -
Great idea
May 3, 2019 I really like this portal because I can go in and see my labs, up coming appointments, and even leave messages for my doctor. When I leave a message someone gets back to me very quickly, which is nice. I can access this at anytime, even if it is in the early hours of the morning. I tend to forget to mention things when I am at my appointment and now if that happens I can go into the portal and leave a message about what I forgot to mention. I can see my meds and upcoming appointments too! I would have given 5 stars, but there are still things I don’t understand in the portal as I am constantly learning. I would recommend this to anyone that is in the medical field and/or patient. It’s a good way to keep everyone on the same page for continuity of care!more -
Easy to use
Sep 30, 2019 Overall friendly app, only complaint is that test results can’t be printed from the app. As it is now, they can only be viewed and if there is an out of network doctor that you want to share a copy of a test result, you can’t print it so you can take it with you to your appointment with the out of network doctor to review. Since not all health systems share electronic records, the ability to print test results from the app would improve patient care by enabling faster sharing of timely test results and potentially eliminate unnecessary duplication of lab work, etc. On the positive side, I’ve experienced great communication with my primary care physician through the message portion of the app. And the renewal of prescription process is also a great feature.more
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Oct 16, 2020 Confusing. Has me re-sign in when I am logged in and just trying to confirm my upcoming appointment. When I get to the notice of the upcoming appointment, my only choices are 'cancel' or 'reschedule.' I hope I confirmed my upcoming appointment.more -
Oct 16, 2020 Keeps showing error and crashes. Can't go back, can't see message, can't get out if it( close it out)more -
Aug 3, 2020 it's great normally, but sometimes I go to sign in and over and over until it locks me out it takes me back to signing up like I'm not even in there, in other words redoing the application. Then I keep trying and trying and then it locks me out completely when I really need it like right now. Please fix this glitch, thank youmore -
No Sync Calendar
Oct 16, 2019 The reason I downloaded this app is because I tried to sync my appts with my calendar on the laptop and it prompted a “save as” box. I thought I’d login on to the webpage from my iPhone where it might actually open my calendar. I couldn’t access the website bc it kept directing me to the app. I downloaded the app and there is no option to sync to my calendar, only to get reminders. I’ve wasted too much time and should’ve manually put it on my calendar. And I don’t like the idea of my data being sold! Although I like the easy access to my records and the idea to be reminded of appts via notifications, it’s not worth it. Now I have to figure out how to ensure that when I delete the app, I also withdraw any permissions to sell my data.more -
Pretty good app
Jan 17, 2020 Overall this is a really good app for reaching my provider. The two items I would want that I haven’t seen, is the ability to still see my message once I have sent it to my provider, and for the scheduling part of the app to offer me the soonest available appointment date. I have been trying to schedule a physical and every time I press a day it takes a little bit of time to process my request and keeps coming back unavailable. It’s a pain to have to check every day until you can find one available...I went out three months and still haven’t found a date...which can be time consuming and therefore frustrating. But it is nice to see a lot of my medical information very easily.more
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Oct 9, 2020 It sends me messages with fault information, stating there's an important update entered by the hospital. When I promptly open the app to view "an important update", there's NOTHING. This happened multiple times. What is this all about? I've got a very serious disease to follow, and this type of messages make me jump every single time. If I ever suffer from a heart attack, I'm positive this app will contribute to it as well.more -
Breaks Bluetooth After Connecting with Cellular Data
Mar 31, 2019 I’ve had my iPhone XS since launch day and haven’t had any bluetooth problems until installing this app in Feb 2019. Every time I logged in with this app using cellular data it would break all Bluetooth connections from my iPhone, even to my Apple Watch and car infotainment system. Bluetooth would not work again until I disabled cellular data to this app (and this app only) in settings, reset bluetooth and/or reboot the phone. I had no problems if I used only wifi for this app and kept this app’s cellular data settings to off. This makes the app useless since I usually have access to a computer when on wifi thus I would just log in via the website. What business does this app have with bluetooth anyway? I’ve deleted this app from my iPhone and haven’t had any bluetooth problems since. This app works well for it’s designed purpose but the effect it has on my phone is unacceptable (it gets 2 stars instead of one since others who only intend to log on via wifi may still find it useful).more -
Oct 22, 2020 Have a new phone. Now the information in the app has no current health information.more -
No summary from doctors visits
Nov 2, 2018 The idea behind this app is great but it was not fully executed... I have had other healthcare apps/online portals that you could actually find detailed doctors notes from each visit. This helps in times where you needed to reassure yourself that you are following doctors exact orders without calling the office. Also, the data, like weight, keeps coming out wrong on the patients end. The past 3 visits (for my child) have been recorded but the weight has been wrong and I know this cannot be an error on the doctor’s side because I watch the scale every single time and we are watching baby’s weight closely. Getting the wrong information from this app is very counterproductive. I just feel like the app is not user friendly either. Would not recommend downloading and I will be emailing my provider about these inconveniences.more -
No notifications, must re-enter credentials
Sep 15, 2017 This app could be great, but it's missing two : 1) It keeps forcing you to re-login - what a pain! And not just the password, but both the email address and password. It should save the credentials for you. It's on a smart phone after all - even the browser saves your credentials. If they truly believe they need another layer of login, they could at least implement touch-ID. 2) No notifications/badges - most apps will a) notify you when you receive a new message and b) add a badge to the app icon with the number of unread messages. This app does not. Instead, I get an email and have to know to go open this app and hunt around for the message - or, I can just click the link in the email and it'll open the web page where I can log in and see the message.more
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Constantly crashes, worthless customer support
Jun 6, 2018 When I first got this app a couple of years ago, it worked great. Sometime last year, it suddenly started crashing as soon as I logged in. I could see my information momentarily, and then it would just close. I reinstalled it twice, I installed updates, nothing helped. So I contacted customer service. But instead of listening to me, they treated me like a moron, as though I must never have seen a piece of technology created in the last half-century. They insisted I reinstall it again. They insisted I didn’t know how to properly install an app (I guess tapping a button that says install is confusing for some....). They refused to acknowledge that the problem might be a bug in their software. They told me to try it on a different device. (I did, by the way, and it didn’t work any better on my iPad than it did on my phone.) They went back to the brilliant summation that I must be installing it wrong. Unfortunately, my doctor’s office insists on using this platform for most communication. I guess I installed them wrong, too? Update: The developers continue to do nothing to fix the app, although they did offer the extraordinarily helpful suggestion that I contact my medical provider to resolve the problem with *their* software. This makes tons of sense. In fact, I always contact my GP when I have computer issues. I’m sure he can fix this, too!more -
Oct 10, 2020 can never get my appointments to open, the loading screen just spins and spins never opening. have the latest updates and have even tried to force stop app, uninstalled and reinstalled- my appointments will not open. very annoying when you can't verify appt. info. 2months after leaving orig. review, still can NOT access my appts. what's the point of using the app if 1 of the main features is unusable?? makes the app worthless.more -
Doesn’t work, infuriating to use
Sep 10, 2020 The way this app works has been dismal for the past year/several months or so. Troubleshooting doesn’t solve any of the problems, since they’re all with the programming itself. For some reason, my doctor wants to be “in” on all the latest, hip technology, and insists we use this app to request refills, view test results, etc. Nevertheless, I always have to call and request refills and test results anyway, since once I’m signed into the app, I’m immediately taken to a screen that tells me to “click here to launch the app” (clicking does nothing except highlight the text and image, and isn’t the app already launched?) or....download the app on the App Store??? Aren’t I already using the app?? I’m already signed in, so I know that’s not an issue. Clicking on “Help” creates a pop-up, most of whose text and links do not fit on the screen, so you can’t use any of them. The app is non-responsive to flipping the phone to make the screen wider, in hopes you can actually read the help pop-up. This happens every time now. I’m so fed up with it that I’m just going to have to see my doctor in person to request my refills, and I’m just going to have to show him in person that this app is not working.more -
Not very good
Nov 27, 2017 If this app worked consistently and the way it is supposed to work it would be amazing, but I have had many problems with this app. After having major heart surgery, I downloaded it only for the convenience of being able to “easily” pay my bills. Immediately after downloading, I wasn’t able to even view my bills, much less make payments, so I contacted customer service. Once they finally straightened everything out after a few weeks, I was able to make one month’s worth of payments. Now, each time I try to pay an invoice, I receive an error message that says the payment provider cannot be contacted ... whatever that means. Of course when I call the phone number to try to pay, I don’t get an answer. I’m not sure if there is a disconnect between the app and the actual doctors’ offices or what, but this app has been pretty much nothing but aggravation for me. Also, I don’t know if it is supposed to automatically update but my insurance changed 5 months ago and that still hasn’t been reflected in my patient information. I understand that doctors are busy etc etc etc but this app has certainly not done much to make it easier for me to keep track of my records and bills.more -
Oct 13, 2020 Slow, glitchy and barely functional. All the $$ Mercy makes.....I would think they could throw us a bone and have one little app work as it should. Crazy right?more
What’s Groovy
This APP is a must have to keep up on your health. Patients should have access to their test results....it is our body, we need to know what is going on with our health.
I am now able to put together suitable questions from reading test results to go over with my physician to become more involved with my treatment plan.
I can now match up procedures and dates with invoices I receive for copayments. Now I can see why I was being billed since the bills never give details just dates and invoice numbers. Helps out with my accounting procedures.
Since I see several specialists I can now print out various testing performed and test results to go over with them so they are not duplicating orders for tests.
Having my medical records available to me at my fingertips allows me to become more knowledgeable about my personal health issues through viewing first hand various procedure results so that I can be more hands on now on how I can personally maintain a healthy lifestyle, realizing my limitations with the various diseases I am living with on a daily basis.
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What’s Subpar
Poorly written app, even poorer user experience. None of my providers or hospitals are listed even though I followed the links they sent me (Ascension Health) to download this piece of junk. My emails from my providers say Updated health information in FollowMyHeath. I log on and nothing, just a stupid welcome email. I have tried to search in every category, with every permutation of name conceivable. No results. Search by zip code and it returns every zip code in the US, except for ones entered
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Filter Reviews
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It works very well
I am rating this from the patient side, not the physician/healthcare organization side. I have basically a collection of doctors from all different specialties, and nearly all of them use different patient portal softwares (except for the few that refuse to get one - and I do not blame them!) FollowMyHealth has a layout that is much more intuitive than some other patient portals. Messaging your doctor is a breeze. Refilling a Rx is a piece of cake. My doc even uploaded referral forms that I was able to easily access and print at home without having to go into the office. Also, as someone who has to take several Rx medications, I have struggled to keep each doctor up-to-date with my current medication plan. Sometimes the meds change, more often than not the nurses or office staff simply enter them incorrectly. On FollowMyHealth I can see the exact list of what was put into the EHR of that office. You can’t change the list yourself, but you can contact the office or wait until your next appointment. -
Confusing. Has me re-sign in when I am logged in and just trying to confirm my upcoming appointment. When I get to the notice of the upcoming appointment, my only choices are 'cancel' or 'reschedule.' I hope I confirmed my upcoming appointment.
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We GREATLY APPRECIATE this app
We have nearly constant contact with our healthcare providers. If we need an authorization from our dr to have a prescription refilled and I’ve forgotten to call during business hours, I can email the office to let them know what I need and they get back with us the next day - MUCH FASTER than what the pharmacy can do for me. We can also report blood pressures/blood sugar levels at our convenience and have the dr review them and get back to me without thinking I must have my phone with me so I don’t miss a call back. Also, after tests and or appointments, a summary of the appointment is available to us as well as the blood test results. If we just have a general/non-emergency question or ache/pain, I can send a message and I’ll get a reply either that same day or the next morning. We have EXCELLENT caregivers that utilize this app in a VERY timely manner. This app is WONDERFUL!! Thank you! -
A little slow to receive New Updates but other than that it's way faster than Mail or Phone Calls... Needs to be Broken into more Categories and Sub-Categories...
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I can email my doctor, check on appointments, ask for refills, check my test results and do lots more. I really like this app.
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Mostly really good
I like this app. I like having such complete immediate access to my medical records and to my doctor. I don’t like that I can’t paste into the journal or message, text that I cut or copied from a different application. And, I don’t like that I HAVE to go here to do certain things like I don’t remember exactly. I just know I got an email that sed I need login to access a message, and at that time I didn’t have access to a device on which I could download the app, so I could even login to the software. But that’s not the software’s fault. I stilllist it here still though because for ME as a consumer, it is related to the effectiveness this app exist to address. I like the journal function. Very helpful. I like the message my doctor and get a message back capability. I like that I can see lab results. It’s like I sed, OVERALL it’s a very good app. And, now signing up or logging in isn’t problematic anymore for me like it was in the beginning. So, good on y’all for creating a very functional app. -
Keeps showing error and crashes. Can't go back, can't see message, can't get out if it( close it out)
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Easy and quick to use
In todays age of being able to do anything at the click of a button FMH fits perfectly into the status quo. It’s extremely easy to understand how to use and I haven’t run into any crazy issues so far. From the app you can contact your doctor, their office or any other department you might need. It keeps you up to date on your appointments and also leaves a nice electronic trail of medical documents you can save to your own device. My only addition would be I believe a ‘stay signed in’ feature should be added. I understand the confidential nature of the documents contained in the app but if someone somehow gains access to my phone then they will 100% gain access to the app as well. I think even the ‘type passcode to sign in feature’ is unnecessary and redundant but I understand the thought process behind it. -
Pretty good overall, but scheduling part does not work at all! Great for communicating quickly with your provider and following your ehr info.
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Great app with a couple of annoyances
I generally like this app. Able to look up information from my test results and when I had inoculations. Two annoying issues. 1.) A day after I paid the only bill (thru desktop website), I logged into the app and it says there is one outstanding bill. Tap on the message and it goes to the billing page and says no bills due. You have to power the phone off and on to clear the message. 2.) When you sign out of the app, it immediately pops up to tap the touch button to sign in. I have already double tapped the button to close the app, so it signs me back in. So I have to sign out and be sure and wait to tap Cancel before closing the app. Please fix this. My bank’s app doesn’t do this. When you sign out, it doesn’t automatically assume that you want to immediately sign in again.
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Nice easy access
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Please open it for me akouele loomop 0w k
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Keeps track of my info. Easy to access
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I can email my doctor, check on appointments, ask for refills, check my test results and do lots more. I really like this app.
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I do have trouble seeinv all my drs an results on here i seen it once then couldnt get my results again
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Love it at Signature Healthcare
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Very good
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Apple Health?
Would be great if the app allowed you to import results into Apple Health app. -
Confusing. Has me re-sign in when I am logged in and just trying to confirm my upcoming appointment. When I get to the notice of the upcoming appointment, my only choices are 'cancel' or 'reschedule.' I hope I confirmed my upcoming appointment.
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I find it.to be useful.
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It works very well
I am rating this from the patient side, not the physician/healthcare organization side. I have basically a collection of doctors from all different specialties, and nearly all of them use different patient portal softwares (except for the few that refuse to get one - and I do not blame them!) FollowMyHealth has a layout that is much more intuitive than some other patient portals. Messaging your doctor is a breeze. Refilling a Rx is a piece of cake. My doc even uploaded referral forms that I was able to easily access and print at home without having to go into the office. Also, as someone who has to take several Rx medications, I have struggled to keep each doctor up-to-date with my current medication plan. Sometimes the meds change, more often than not the nurses or office staff simply enter them incorrectly. On FollowMyHealth I can see the exact list of what was put into the EHR of that office. You can’t change the list yourself, but you can contact the office or wait until your next appointment. -
We GREATLY APPRECIATE this app
We have nearly constant contact with our healthcare providers. If we need an authorization from our dr to have a prescription refilled and I’ve forgotten to call during business hours, I can email the office to let them know what I need and they get back with us the next day - MUCH FASTER than what the pharmacy can do for me. We can also report blood pressures/blood sugar levels at our convenience and have the dr review them and get back to me without thinking I must have my phone with me so I don’t miss a call back. Also, after tests and or appointments, a summary of the appointment is available to us as well as the blood test results. If we just have a general/non-emergency question or ache/pain, I can send a message and I’ll get a reply either that same day or the next morning. We have EXCELLENT caregivers that utilize this app in a VERY timely manner. This app is WONDERFUL!! Thank you! -
A little slow to receive New Updates but other than that it's way faster than Mail or Phone Calls... Needs to be Broken into more Categories and Sub-Categories...
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I can email my doctor, check on appointments, ask for refills, check my test results and do lots more. I really like this app.
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Easy and quick to use
In todays age of being able to do anything at the click of a button FMH fits perfectly into the status quo. It’s extremely easy to understand how to use and I haven’t run into any crazy issues so far. From the app you can contact your doctor, their office or any other department you might need. It keeps you up to date on your appointments and also leaves a nice electronic trail of medical documents you can save to your own device. My only addition would be I believe a ‘stay signed in’ feature should be added. I understand the confidential nature of the documents contained in the app but if someone somehow gains access to my phone then they will 100% gain access to the app as well. I think even the ‘type passcode to sign in feature’ is unnecessary and redundant but I understand the thought process behind it. -
Great app with a couple of annoyances
I generally like this app. Able to look up information from my test results and when I had inoculations. Two annoying issues. 1.) A day after I paid the only bill (thru desktop website), I logged into the app and it says there is one outstanding bill. Tap on the message and it goes to the billing page and says no bills due. You have to power the phone off and on to clear the message. 2.) When you sign out of the app, it immediately pops up to tap the touch button to sign in. I have already double tapped the button to close the app, so it signs me back in. So I have to sign out and be sure and wait to tap Cancel before closing the app. Please fix this. My bank’s app doesn’t do this. When you sign out, it doesn’t automatically assume that you want to immediately sign in again. -
Great and fast way to communicate directly with providers
It’s a great way to communicate with your doctors/NPs without delay. I’ve had it a long time but now really use it for questions or clarifications instead of waiting until I see my provider. They’re very prompt with their replies. New tools continues to be added - that’s always a win. The best change was allowing for a pin and/or Face ID. I kept forgetting my password and a request to reset didn’t seem to get me anywhere. Instead of trying to remember every possible password and what process I used to register, I now have 2 additional methods. Plus it’s completely free to use! Hard to complain about products/services that try to make life easier. Feedback is one thing, but some comments go a bit too far. I’m just saying. -
Using app for Dr. Stanley Watson
I love having this app available to use not only can I see my results from lab tests but this makes it so much easier to get in contact with Dr. Watson. LaDonna and Dr. Watson are very quick to respond to any and all correspondence that is sent to them. They are very very busy medical professionals and make their patients feel they are being heard and responds as quickly as they possibly can. If you haven’t downloaded this app yet please do so ASAP. It will not only make things easier on them and are able to give you the attention you need. But you have results, appointments and many other things you need with just a few clicks. Horizon Family Medicine and their Staff are the greatest and recommend them to anyone. Your just not a chart number there. They really care!!!! -
I do have trouble seeinv all my drs an results on here i seen it once then couldnt get my results again
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So far, so good!
I've been using this app for over a year now and I haven't had any issue with it. I mainly use it to check on my test/lab results, to view messages from my doctor's office, and remind myself of upcoming scheduled appointments. My doctor's office must be pretty quick at uploading results and newly scheduled appointments into the app, because the app always seems to be updated with the latest info whenever I check. As for complaints, I haven't had any issues with long "loading" time of results like some of the reviewers have mentioned. And after having read someone else's review, now I know I can change my log-in settings to make it quicker for me to log in with 'touch verification' or a 4-digit passcode. That will save a little time in the long run 😌
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Mostly really good
I like this app. I like having such complete immediate access to my medical records and to my doctor. I don’t like that I can’t paste into the journal or message, text that I cut or copied from a different application. And, I don’t like that I HAVE to go here to do certain things like I don’t remember exactly. I just know I got an email that sed I need login to access a message, and at that time I didn’t have access to a device on which I could download the app, so I could even login to the software. But that’s not the software’s fault. I stilllist it here still though because for ME as a consumer, it is related to the effectiveness this app exist to address. I like the journal function. Very helpful. I like the message my doctor and get a message back capability. I like that I can see lab results. It’s like I sed, OVERALL it’s a very good app. And, now signing up or logging in isn’t problematic anymore for me like it was in the beginning. So, good on y’all for creating a very functional app. -
Pretty good overall, but scheduling part does not work at all! Great for communicating quickly with your provider and following your ehr info.
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Notifications lag and annoy
This is an update/message of a previously good review - because the app developers give no way to contact regarding a problem not on their information list. After this last app update a week ago, I get multiple email and text notifications of items and provider messages long AFTER I have already gone to the app and viewed/acted upon it. Example just now got both a third text and third email a day after on the app acting upon the reason for notice. I love notifications but continuous notifications to go find there is nothing there anymore is annoying. False notifications are important when I and a provider are dealing back and forth with a medical issue. Then one must contact the office to see if something is missing - or not. -
Great idea
I really like this portal because I can go in and see my labs, up coming appointments, and even leave messages for my doctor. When I leave a message someone gets back to me very quickly, which is nice. I can access this at anytime, even if it is in the early hours of the morning. I tend to forget to mention things when I am at my appointment and now if that happens I can go into the portal and leave a message about what I forgot to mention. I can see my meds and upcoming appointments too! I would have given 5 stars, but there are still things I don’t understand in the portal as I am constantly learning. I would recommend this to anyone that is in the medical field and/or patient. It’s a good way to keep everyone on the same page for continuity of care! -
Easy to use
Overall friendly app, only complaint is that test results can’t be printed from the app. As it is now, they can only be viewed and if there is an out of network doctor that you want to share a copy of a test result, you can’t print it so you can take it with you to your appointment with the out of network doctor to review. Since not all health systems share electronic records, the ability to print test results from the app would improve patient care by enabling faster sharing of timely test results and potentially eliminate unnecessary duplication of lab work, etc. On the positive side, I’ve experienced great communication with my primary care physician through the message portion of the app. And the renewal of prescription process is also a great feature. -
Needs some work
Pros (+) & Cons (-). (+) I like the app better than the online site. (+) I love being able to access my lab results to view a few days after they are drawn (-) but you can only print one (1) result ie WBC, RBC, not a full CBC at a time and all of the labs may not be on your portal. I would like to be able to print all labs for a specific date for other doctors I see & my personal records. (-) Other test, CXR, US etc don’t usually show up on the portal. (+) I love “Message”. Being able to send a non-emergent message for answers to your questions or request a refill for meds with a message then receive a message back usually within 24hrs is great. (-) Reminders on the home page never go away & there seems to not go away so reminders over 1 - 1 1/2 years. -
Good way to keep up with your doctor visits and results.
Other than being a little confusing on the start-up (hence the 4 stars), this is a pretty good app to follow along with your doctor visits and see the results. What would make it a really terrific app would be if one could access their x-rays and MRIs via this app. Not that one would actually know what one was looking at, but being able to see the “pictures” could help one with understanding what was going on inside their body, what was bad, how to treat it and how the treatment would be done. Like the old saying goes, “A picture is worth 1,000 words.” Understanding what the picture shows the doctor is worth another 1,000, at least. -
Useful App!
Haven’t been using the app long enough to give it a thorough review but after working with it for a couple weeks. The one thing that could be improved is the ability add and remove medications and once changes are made the doctor or staff are notified of the change so they can make the changes to their non-digital records and the once they have made the adjustment on their side an auto-generated acknowledgment sent back to the patient say via text with no personal information that they have received the change and have made it to their records as well. Just a suggestion... -
Wonderful health app
I’m really enjoying being able to access health records and see upcoming appointments. I have also used the email when I forgot what the doctor had said, and she responded! The records are limited to diagnoses and medications mostly, but maybe that is because we have not had labs done through these providers yet. Also, there aren’t many providers I can access through this platform yet. I would like to see what the health tools are also, but our provider does not use that feature. Overall I’m impressed and glad to have this access and communication. -
You’re losing me...
Generally, this app is terrific! I can compare recent lab results with last year (and years before) and see my progress or lack thereof. But...like the little girl who had a little curl, right in the middle of her forehead—when this app is good, it is very, very good, but when it is bad, it is HORRID!—like when I’m waiting for important results. FMH went black after I signed in for about a week! My doc finally mailed results (I had not requested them), so I assume I wasn’t their only patient left in the dark. I don’t see any recent updates or apologies here—am I the only one to report this???
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Confusing. Has me re-sign in when I am logged in and just trying to confirm my upcoming appointment. When I get to the notice of the upcoming appointment, my only choices are 'cancel' or 'reschedule.' I hope I confirmed my upcoming appointment.
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Keeps showing error and crashes. Can't go back, can't see message, can't get out if it( close it out)
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it's great normally, but sometimes I go to sign in and over and over until it locks me out it takes me back to signing up like I'm not even in there, in other words redoing the application. Then I keep trying and trying and then it locks me out completely when I really need it like right now. Please fix this glitch, thank you
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No Sync Calendar
The reason I downloaded this app is because I tried to sync my appts with my calendar on the laptop and it prompted a “save as” box. I thought I’d login on to the webpage from my iPhone where it might actually open my calendar. I couldn’t access the website bc it kept directing me to the app. I downloaded the app and there is no option to sync to my calendar, only to get reminders. I’ve wasted too much time and should’ve manually put it on my calendar. And I don’t like the idea of my data being sold! Although I like the easy access to my records and the idea to be reminded of appts via notifications, it’s not worth it. Now I have to figure out how to ensure that when I delete the app, I also withdraw any permissions to sell my data. -
Pretty good app
Overall this is a really good app for reaching my provider. The two items I would want that I haven’t seen, is the ability to still see my message once I have sent it to my provider, and for the scheduling part of the app to offer me the soonest available appointment date. I have been trying to schedule a physical and every time I press a day it takes a little bit of time to process my request and keeps coming back unavailable. It’s a pain to have to check every day until you can find one available...I went out three months and still haven’t found a date...which can be time consuming and therefore frustrating. But it is nice to see a lot of my medical information very easily. -
Works pretty well - but notifications don’t work
I like this as a means of scheduling appointments and communication with my doctors. Being able to send messages is great, but the notification of a reply message only seems to work if the app is open AND the app automatically signs out after 15 mins (?) of inactivity. I’d like the ability to decide for myself when the app closes or for the notifications of a reply message to work even if the app is closed. Otherwise I gotta check this thing every few hours to see if they scheduled my appointment. If I have to do that I might as well just call their office, which defeats one of the major advantages of using a messaging application. Perhaps the developers can respond? -
Writing Memos
I love the app and it’s a great tool for communication between my Healthcare team and myself. But I feel the communication can be better. I was in the middle of writing a memo to my Provider and left the screen for about a minute or less and the app logged me out! With no draft saved! Please fix this, because sometimes we may need to get off the app for any number of reasons (such as a phone call) and there’s no feature to save. I had a very detailed message ready to go, but I wanted to make sure my grammar was okay, so I went off app. Perhaps you can add spell check as well! LOL! Other than that, I enjoy this app! -
Seems ok
My doctor’s office must not have this set up to use all the features. I can’t request appointments or contact them through this app. They use it strictly for appointment reminders and for posting results. Posting of results is frustrating because I’ll get an email that something is updated and I’ll go to the app and nothing is there for days. Clicking the link in the email doesn’t take me into the app, it’s awkward to get there and has too many steps. The portals my other docs have used have been much better than this, which feels low budget and inefficient. -
Med Records
Took quite some time to conquer (use) it but after several years, it works fine. When it works, that is. Numerous times I have called your help line because my password was not recognized or it prevented images of my X-rays to be viewed. I was required to move from Lexington, Ky. to Philadelphia, Pa. in December 2018 and I have had a terrible experience trying to have my medical Records sent to the University of Pennsylvania. Apparently only a hundred pages of my few thousand pages were sent as hard copies. There are no images included and no reports. My care at Penn is severely truncated as a result.
Filter Reviews
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It sends me messages with fault information, stating there's an important update entered by the hospital. When I promptly open the app to view "an important update", there's NOTHING. This happened multiple times. What is this all about? I've got a very serious disease to follow, and this type of messages make me jump every single time. If I ever suffer from a heart attack, I'm positive this app will contribute to it as well.
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Constantly crashes, worthless customer support
When I first got this app a couple of years ago, it worked great. Sometime last year, it suddenly started crashing as soon as I logged in. I could see my information momentarily, and then it would just close. I reinstalled it twice, I installed updates, nothing helped. So I contacted customer service. But instead of listening to me, they treated me like a moron, as though I must never have seen a piece of technology created in the last half-century. They insisted I reinstall it again. They insisted I didn’t know how to properly install an app (I guess tapping a button that says install is confusing for some....). They refused to acknowledge that the problem might be a bug in their software. They told me to try it on a different device. (I did, by the way, and it didn’t work any better on my iPad than it did on my phone.) They went back to the brilliant summation that I must be installing it wrong. Unfortunately, my doctor’s office insists on using this platform for most communication. I guess I installed them wrong, too? Update: The developers continue to do nothing to fix the app, although they did offer the extraordinarily helpful suggestion that I contact my medical provider to resolve the problem with *their* software. This makes tons of sense. In fact, I always contact my GP when I have computer issues. I’m sure he can fix this, too! -
can never get my appointments to open, the loading screen just spins and spins never opening. have the latest updates and have even tried to force stop app, uninstalled and reinstalled- my appointments will not open. very annoying when you can't verify appt. info. 2months after leaving orig. review, still can NOT access my appts. what's the point of using the app if 1 of the main features is unusable?? makes the app worthless.
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Doesn’t work, infuriating to use
The way this app works has been dismal for the past year/several months or so. Troubleshooting doesn’t solve any of the problems, since they’re all with the programming itself. For some reason, my doctor wants to be “in” on all the latest, hip technology, and insists we use this app to request refills, view test results, etc. Nevertheless, I always have to call and request refills and test results anyway, since once I’m signed into the app, I’m immediately taken to a screen that tells me to “click here to launch the app” (clicking does nothing except highlight the text and image, and isn’t the app already launched?) or....download the app on the App Store??? Aren’t I already using the app?? I’m already signed in, so I know that’s not an issue. Clicking on “Help” creates a pop-up, most of whose text and links do not fit on the screen, so you can’t use any of them. The app is non-responsive to flipping the phone to make the screen wider, in hopes you can actually read the help pop-up. This happens every time now. I’m so fed up with it that I’m just going to have to see my doctor in person to request my refills, and I’m just going to have to show him in person that this app is not working. -
Not very good
If this app worked consistently and the way it is supposed to work it would be amazing, but I have had many problems with this app. After having major heart surgery, I downloaded it only for the convenience of being able to “easily” pay my bills. Immediately after downloading, I wasn’t able to even view my bills, much less make payments, so I contacted customer service. Once they finally straightened everything out after a few weeks, I was able to make one month’s worth of payments. Now, each time I try to pay an invoice, I receive an error message that says the payment provider cannot be contacted ... whatever that means. Of course when I call the phone number to try to pay, I don’t get an answer. I’m not sure if there is a disconnect between the app and the actual doctors’ offices or what, but this app has been pretty much nothing but aggravation for me. Also, I don’t know if it is supposed to automatically update but my insurance changed 5 months ago and that still hasn’t been reflected in my patient information. I understand that doctors are busy etc etc etc but this app has certainly not done much to make it easier for me to keep track of my records and bills. -
Slow, glitchy and barely functional. All the $$ Mercy makes.....I would think they could throw us a bone and have one little app work as it should. Crazy right?
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Its the app my dr uses but yet they don't come up under organization or providers to connect to them. Also no info or contact info to correct this issue.
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Breaks Bluetooth After Connecting with Cellular Data
I’ve had my iPhone XS since launch day and haven’t had any bluetooth problems until installing this app in Feb 2019. Every time I logged in with this app using cellular data it would break all Bluetooth connections from my iPhone, even to my Apple Watch and car infotainment system. Bluetooth would not work again until I disabled cellular data to this app (and this app only) in settings, reset bluetooth and/or reboot the phone. I had no problems if I used only wifi for this app and kept this app’s cellular data settings to off. This makes the app useless since I usually have access to a computer when on wifi thus I would just log in via the website. What business does this app have with bluetooth anyway? I’ve deleted this app from my iPhone and haven’t had any bluetooth problems since. This app works well for it’s designed purpose but the effect it has on my phone is unacceptable (it gets 2 stars instead of one since others who only intend to log on via wifi may still find it useful). -
WORST APP EVER!!
Does not work at all!! Scheduled 3 appointments and it never showed up on my upcoming appointments tab. This app worked great 1 year ago.. but now, it's a piece of crap! Worst part about it is, even if I try to go to the full site app on my phone, it still directs me to the mobile app!! Ugh!! I just want to set up a physical appointment for my son!! Have been with sharp for 35 years now, but PLEASE!! SOMEONE REVAMP THIS APP SO THAT IT ACTUALLY WORKS!! so frustrating!!!! ***********UPDATE************** Here are a few specific things that may help.. I never received an email confirming my scheduled appointment like a used to a year ago.. again, the appointments that I scheduled did not show up on my account under the upcoming appointments tab.. to the point where I thought I never even made the appointment. Only to find out that I actually HAD scheduled 3 appointments upon contacting sharp by phone. She was able to cancel the 2 that I didn't need but keep the 1 that I did. Trying to sign in was a nightmare.. it constantly kept saying there was an error AND it kept wanting me to agree to terms and conditions MULTIPLE times. -
Awful. I don't even have the option to make an appointment. I guess I'll call my Dr's office and have them tell me to use the app to make an appointment, AGAIN. Even though the app is garbage.
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No mater you follow instructions doesn't work this all so sucks
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Unintuitive. Basic info appears outdated. App never shows the item described in an email notification.
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It sucks
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Useless. Wont install and you cant just log in to the website on your phone. I hate it when companies force you to install an app! (Samsung note)
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My provider doesnt appear on the app, they don't send verification codes. Just wasted half an hour. App said to contact my provider. They said my experience is very widespread. Has nothing to do with phone provider, they don't controll the app. All just incopetence on the app side. Uninstalling now.
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Permissions
There is absolutely no reason you need to enable notifications in order to start a video chat with your doctor, but the app won’t let you enter the room unless you enable notifications in addition to the video and microphone. -
Have a new phone. Now the information in the app has no current health information.
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Hard to navigate
It doesn’t update the correct doctor information. The place that told me to download it isn’t even on the list. -
Poorly written app, even poorer user experience. None of my providers or hospitals are listed even though I followed the links they sent me (Ascension Health) to download this piece of junk. My emails from my providers say Updated health information in FollowMyHeath. I log on and nothing, just a stupid welcome email. I have tried to search in every category, with every permutation of name conceivable. No results. Search by zip code and it returns every zip code in the US, except for ones entered
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Cant differentiate between Practices
I have multiple children with multiple doctors offices that use FollowMyHealth. When I go into the accounts page to pull up the account for the appropriate office, it just lists their name multiple times. I have to go into each name listed to figure out which one I need. It would be helpful to the user to be able to label each account so it is easily identifiable.
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It sends me messages with fault information, stating there's an important update entered by the hospital. When I promptly open the app to view "an important update", there's NOTHING. This happened multiple times. What is this all about? I've got a very serious disease to follow, and this type of messages make me jump every single time. If I ever suffer from a heart attack, I'm positive this app will contribute to it as well.
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Breaks Bluetooth After Connecting with Cellular Data
I’ve had my iPhone XS since launch day and haven’t had any bluetooth problems until installing this app in Feb 2019. Every time I logged in with this app using cellular data it would break all Bluetooth connections from my iPhone, even to my Apple Watch and car infotainment system. Bluetooth would not work again until I disabled cellular data to this app (and this app only) in settings, reset bluetooth and/or reboot the phone. I had no problems if I used only wifi for this app and kept this app’s cellular data settings to off. This makes the app useless since I usually have access to a computer when on wifi thus I would just log in via the website. What business does this app have with bluetooth anyway? I’ve deleted this app from my iPhone and haven’t had any bluetooth problems since. This app works well for it’s designed purpose but the effect it has on my phone is unacceptable (it gets 2 stars instead of one since others who only intend to log on via wifi may still find it useful). -
Have a new phone. Now the information in the app has no current health information.
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No summary from doctors visits
The idea behind this app is great but it was not fully executed... I have had other healthcare apps/online portals that you could actually find detailed doctors notes from each visit. This helps in times where you needed to reassure yourself that you are following doctors exact orders without calling the office. Also, the data, like weight, keeps coming out wrong on the patients end. The past 3 visits (for my child) have been recorded but the weight has been wrong and I know this cannot be an error on the doctor’s side because I watch the scale every single time and we are watching baby’s weight closely. Getting the wrong information from this app is very counterproductive. I just feel like the app is not user friendly either. Would not recommend downloading and I will be emailing my provider about these inconveniences. -
No notifications, must re-enter credentials
This app could be great, but it's missing two : 1) It keeps forcing you to re-login - what a pain! And not just the password, but both the email address and password. It should save the credentials for you. It's on a smart phone after all - even the browser saves your credentials. If they truly believe they need another layer of login, they could at least implement touch-ID. 2) No notifications/badges - most apps will a) notify you when you receive a new message and b) add a badge to the app icon with the number of unread messages. This app does not. Instead, I get an email and have to know to go open this app and hunt around for the message - or, I can just click the link in the email and it'll open the web page where I can log in and see the message. -
Very disappointing
This app is almost useless. I couldn’t see where test results are located and it doesn’t update information. I had 2 tests almost 3 weeks ago and the results are nowhere to be found. I have physicians from both the two major healthcare providers in town. Since the information isn’t shared it’s nice to be able to show doctors from the other group any test results . I’m thinking about having my tests done by the “other guys.” At least then my results will go on their app which is easy to access and share. Loss of business and $$ over something simple as an app. Would I recommend this app to others? Only if they have a desire to waste their time and effort. -
Not to happy
I have used this app for a long time. Over the last year not only have I had issue logging in but when I contact the tech support for the app I am treated like I don’t know what I am talking about. I have already contacted the doctors office who have confirmed with their tech support it is a app issue but nobody seems to be able to help. I am so unhappy with this app. Not being able to login is very frustrating. I suggested to the doctors office to use a different app and they agreed because I was not the only one having issues. Hope it is fixed soon. I have sent out one final email to the app and if there is no response again I will make sure my doctors office uses a different app. -
NEEDS MORE BASIC OPTIONS FOR USERS!!!!
App id helpful bur it needs a edit function for the patient and there family that have health proxy, Power of attorney to place correct info that is not there or wrong information from address, contact number and so on. plus it be helpful to have a print option. PRINT IS NOT AVAILABLE? Its desperately needed for patients going to new nursing and rahab centers to actually have updated info of the patient. PLEASEEEEEEE ADD A PRINT FUNCTION ASAP. most of the info as contact number and last known address is all wrong, told staff at north well a million times and no one cares or took time to update till this date .. “EDIT AND PRINT “ FUNCTION PLEASE ADD APP DEVELOPER , its urgently needed please -
App needs lots of improvement....
It does get 4 stars for communicating with your doctor, but too many other things missing. (Including how to CC a different doctor in the group that doesn’t appear on your list. Really needs a way to track blood tests, where a patient can include additional info on tests not performed by your particular provider Needed is a way (not alphabetical ) to reconfigure your conditions and most important, dates of diagnoses. When one has many conditions, it would be great to prioritize what’s worse when you see your provider, rather than they see an alphabetical list of conditions that aren’t bothering you at that time. Too many conditions listed as Active” should be moved when treatments finished. I mean how long can I put up with something like C Diff? And there’s more, but my fatigue says quit:)( When you call for help, they do answer, but haven’t been able to help, plus it’s hard to understand the different accents from overseas help.
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Constantly crashes, worthless customer support
When I first got this app a couple of years ago, it worked great. Sometime last year, it suddenly started crashing as soon as I logged in. I could see my information momentarily, and then it would just close. I reinstalled it twice, I installed updates, nothing helped. So I contacted customer service. But instead of listening to me, they treated me like a moron, as though I must never have seen a piece of technology created in the last half-century. They insisted I reinstall it again. They insisted I didn’t know how to properly install an app (I guess tapping a button that says install is confusing for some....). They refused to acknowledge that the problem might be a bug in their software. They told me to try it on a different device. (I did, by the way, and it didn’t work any better on my iPad than it did on my phone.) They went back to the brilliant summation that I must be installing it wrong. Unfortunately, my doctor’s office insists on using this platform for most communication. I guess I installed them wrong, too? Update: The developers continue to do nothing to fix the app, although they did offer the extraordinarily helpful suggestion that I contact my medical provider to resolve the problem with *their* software. This makes tons of sense. In fact, I always contact my GP when I have computer issues. I’m sure he can fix this, too! -
can never get my appointments to open, the loading screen just spins and spins never opening. have the latest updates and have even tried to force stop app, uninstalled and reinstalled- my appointments will not open. very annoying when you can't verify appt. info. 2months after leaving orig. review, still can NOT access my appts. what's the point of using the app if 1 of the main features is unusable?? makes the app worthless.
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Doesn’t work, infuriating to use
The way this app works has been dismal for the past year/several months or so. Troubleshooting doesn’t solve any of the problems, since they’re all with the programming itself. For some reason, my doctor wants to be “in” on all the latest, hip technology, and insists we use this app to request refills, view test results, etc. Nevertheless, I always have to call and request refills and test results anyway, since once I’m signed into the app, I’m immediately taken to a screen that tells me to “click here to launch the app” (clicking does nothing except highlight the text and image, and isn’t the app already launched?) or....download the app on the App Store??? Aren’t I already using the app?? I’m already signed in, so I know that’s not an issue. Clicking on “Help” creates a pop-up, most of whose text and links do not fit on the screen, so you can’t use any of them. The app is non-responsive to flipping the phone to make the screen wider, in hopes you can actually read the help pop-up. This happens every time now. I’m so fed up with it that I’m just going to have to see my doctor in person to request my refills, and I’m just going to have to show him in person that this app is not working. -
Not very good
If this app worked consistently and the way it is supposed to work it would be amazing, but I have had many problems with this app. After having major heart surgery, I downloaded it only for the convenience of being able to “easily” pay my bills. Immediately after downloading, I wasn’t able to even view my bills, much less make payments, so I contacted customer service. Once they finally straightened everything out after a few weeks, I was able to make one month’s worth of payments. Now, each time I try to pay an invoice, I receive an error message that says the payment provider cannot be contacted ... whatever that means. Of course when I call the phone number to try to pay, I don’t get an answer. I’m not sure if there is a disconnect between the app and the actual doctors’ offices or what, but this app has been pretty much nothing but aggravation for me. Also, I don’t know if it is supposed to automatically update but my insurance changed 5 months ago and that still hasn’t been reflected in my patient information. I understand that doctors are busy etc etc etc but this app has certainly not done much to make it easier for me to keep track of my records and bills. -
Slow, glitchy and barely functional. All the $$ Mercy makes.....I would think they could throw us a bone and have one little app work as it should. Crazy right?
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Its the app my dr uses but yet they don't come up under organization or providers to connect to them. Also no info or contact info to correct this issue.
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WORST APP EVER!!
Does not work at all!! Scheduled 3 appointments and it never showed up on my upcoming appointments tab. This app worked great 1 year ago.. but now, it's a piece of crap! Worst part about it is, even if I try to go to the full site app on my phone, it still directs me to the mobile app!! Ugh!! I just want to set up a physical appointment for my son!! Have been with sharp for 35 years now, but PLEASE!! SOMEONE REVAMP THIS APP SO THAT IT ACTUALLY WORKS!! so frustrating!!!! ***********UPDATE************** Here are a few specific things that may help.. I never received an email confirming my scheduled appointment like a used to a year ago.. again, the appointments that I scheduled did not show up on my account under the upcoming appointments tab.. to the point where I thought I never even made the appointment. Only to find out that I actually HAD scheduled 3 appointments upon contacting sharp by phone. She was able to cancel the 2 that I didn't need but keep the 1 that I did. Trying to sign in was a nightmare.. it constantly kept saying there was an error AND it kept wanting me to agree to terms and conditions MULTIPLE times. -
Awful. I don't even have the option to make an appointment. I guess I'll call my Dr's office and have them tell me to use the app to make an appointment, AGAIN. Even though the app is garbage.
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Your app is God awful. I cannot do anything I can't find providers or anything. Get it together people.
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Intrusive, and doesn’t work
After I signed up, and entered all my personal information, I went about a month before needing to log in again. By then, I had forgotten my password. I toggled through all my usual passwords, and variations of them. Finally I clicked the “forgot password” option. It sent me an email to reset my password. I followed the instructions and reset my password. When I tried to log in with my new password, I got an error message, stating there was a problem logging in. So I sent a message through the app to customer support. When I sent it, the app said they had sent me an email to confirm receipt of my message, and they would get back to me. I never got the email. I checked my junk folder. I checked the screenshot I took of the message I had sent, and confirmed that I gave them my correct email address. Today I sent them another message through the app. Again I got the message that they had sent me an email. Again, no email. They have all of my most personal health information, but I don’t. I learned a costly lesson this time.
- Take control of your health! Get 24/7 access to your medical information and healthcare records anywhere you have your mobile device
- Receive instant push notifications anytime there is important new information waiting in your FollowMyHealth® profile
- Safe and secure! All your info is mobile passcode and Touch ID protected at all times
Reviewed by Kaylin on April 25, 2018
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Release Notes
20.2.2
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