FollowMyHealth®
MedicalAllscripts Healthcare Solutions Inc
Manage your healthcare through the FollowMyHealth® Universal Health Record.
1M+
Downloads
About FollowMyHealth®
Featured on Must-Have Apps to Get Medical Help in Case of an Emergency
Manage your healthcare through the FollowMyHealth® Universal Health Record.
see more about FollowMyHealth®
About FollowMyHealth®
Google Play
Access and manage your health information on-the-go with the mobile version of your Universal Health Record powered by FollowMyHealth®.
View test and lab results, request prescription renewals, communicate securely with your physicians, schedule appointments, and more – for you and your family with 24/7 online access!
View test and lab results, request prescription renewals, communicate securely with your physicians, schedule appointments, and more – for you and your family with 24/7 online access!
App Store
Take control of your health information. The new and improved mobile version of your personal health record, powered by FollowMyHealth®, is easy to use and easy to navigate.
From the home screen, you can view your current health summary, reminders and recent account activity—and quickly click to your medical profile and profiles of family members you’re authorized to view. You also get 24/7 access for:
• Communicating securely with your care team.
• Scheduling appointments.
• Viewing test and lab results.
• Requesting prescription refills.
• Managing your preferred pharmacy for prescription renewals.
• Managing connections with healthcare organization to access your health information and interact with providers.
• Paying outstanding bills and view your billing history.
• Viewing and manage your demographics, contact information, and insurance policies.
(Please note: The availability of some features may be dependent on your connected organizations.)
Take full advantage of the modern iOS features such as:
• Passcodes and Touch ID: Create a Mobile Passcode or use Touch ID to quickly and easily sign in to FollowMyHealth® Mobile. Touch ID requires iOS 8 and up. Mobile Passcode will work on any iOS device.
• Push Notifications: In addition to receiving FollowMyHealth® notifications via text and/or email, notifications can now be pushed directly to your iOS device. App badges notify you at a glance of important new information within your FollowMyHealth® account.
• Apple Watch: Convenient access to FollowMyHealth® push notifications and Action Center items directly from your Apple Watch.
• Apple VoiceOver: Improves accessibility for visually impaired users.
• Apple Health: Automatically import blood pressure, steps, weight and glucose readings from Apple Health into your FollowMyHealth® account.
From the home screen, you can view your current health summary, reminders and recent account activity—and quickly click to your medical profile and profiles of family members you’re authorized to view. You also get 24/7 access for:
• Communicating securely with your care team.
• Scheduling appointments.
• Viewing test and lab results.
• Requesting prescription refills.
• Managing your preferred pharmacy for prescription renewals.
• Managing connections with healthcare organization to access your health information and interact with providers.
• Paying outstanding bills and view your billing history.
• Viewing and manage your demographics, contact information, and insurance policies.
(Please note: The availability of some features may be dependent on your connected organizations.)
Take full advantage of the modern iOS features such as:
• Passcodes and Touch ID: Create a Mobile Passcode or use Touch ID to quickly and easily sign in to FollowMyHealth® Mobile. Touch ID requires iOS 8 and up. Mobile Passcode will work on any iOS device.
• Push Notifications: In addition to receiving FollowMyHealth® notifications via text and/or email, notifications can now be pushed directly to your iOS device. App badges notify you at a glance of important new information within your FollowMyHealth® account.
• Apple Watch: Convenient access to FollowMyHealth® push notifications and Action Center items directly from your Apple Watch.
• Apple VoiceOver: Improves accessibility for visually impaired users.
• Apple Health: Automatically import blood pressure, steps, weight and glucose readings from Apple Health into your FollowMyHealth® account.
Ratings & Reviews
Write a Review
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Community
If you suddenly feel sick at 3 am and you absolutely need to visit a doctor in the next 60 minutes, you need to have all your medical information ready. You can track your records so you're always ready and even pay doctor bills once your health comes back. more2 years ago
by Tyler
-
Expert
- Take control of your health! Get 24/7 access to your medical information and healthcare records anywhere you have your mobile device
- Receive instant push notifications anytime there is important new information waiting in your FollowMyHealth® profile
- Safe and secure! All your info is mobile passcode and Touch ID protected at all times
Reviewed by Kaylin on April 25, 2018
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Jul 21, 2021 The most accurate and comprehensive way to keep up with your Dr's plans. Like checking with your symptoms, appointment's, meds, messaging your dr as well as requests. I highly recommend this app if you are seeing a dr on a regular basis. God bless and 5 stars! I had first written this back in March and it's now the end of July and I still rate 5 stars... Peace out. more -
Jul 13, 2021 This is an awesome Healthcare tool. One of the best apps I've ever used. Easy to check your test results, request refills, make appointments or get answers to questions without having to wait on a callback or make an appointment. The staff is always friendly and fairly quick to get back. Not to use if it's urgent or an emergency but if you just need a bit of information, it's the best route. Thanks again!!! more -
Rebecca
Feb 16, 2020 This APP is a must have to keep up on your health. Patients should have access to their test results....it is our body, we need to know what is going on with our health. I am now able to put together suitable questions from reading test results to go over with my physician to become more involved with my treatment plan. I can now match up procedures and dates with invoices I receive for copayments. Now I can see why I was being billed since the bills never give details just dates and invoice numbers. Helps out with my accounting procedures. Since I see several specialists I can now print out various testing performed and test results to go over with them so they are not duplicating orders for tests. Having my medical records available to me at my fingertips allows me to become more knowledgeable about my personal health issues through viewing first hand various procedure results so that I can be more hands on now on how I can personally maintain a healthy lifestyle, realizing my limitations with the various diseases I am living with on a daily basis. more -
Jul 17, 2021 I haven't had any problems with this app. It has allowed me to see my updated medical records in less then 24 hours. I'm able to address concerns that I have with my doctor in less than 24 hours about his or her findings and opinions. This app has allowed me to be an active part of my medical needs Has helped me to find on of the greatest doctors in the world. She is all a doctor should be Dr. Sangeeta Mahajen. Love this app more -
It works very well
Dec 2, 2019 I am rating this from the patient side, not the physician/healthcare organization side. I have basically a collection of doctors from all different specialties, and nearly all of them use different patient portal softwares (except for the few that refuse to get one - and I do not blame them!) FollowMyHealth has a layout that is much more intuitive than some other patient portals. Messaging your doctor is a breeze. Refilling a Rx is a piece of cake. My doc even uploaded referral forms that I was able to easily access and print at home without having to go into the office. Also, as someone who has to take several Rx medications, I have struggled to keep each doctor up-to-date with my current medication plan. Sometimes the meds change, more often than not the nurses or office staff simply enter them incorrectly. On FollowMyHealth I can see the exact list of what was put into the EHR of that office. You can’t change the list yourself, but you can contact the office or wait until your next appointment. more -
Jul 20, 2021 It works great!!! My only upgrade would be that you could send images. With Covid19 and a lot of Televisits it would be nice to be able to send images (example showing pitting edema) I understand major issues need to be seen but there are times I thought it could be useful. more -
Absolutely essential.
Apr 15, 2021 I have a lot of specialists, which means a lot to keep track of- appointments, medications, questions/concerns, and even your diagnoses. I don’t have to make calls or sit on hold to express concerns, questions, this app even keeps track of my appointments so I don’t have to go through my appointment cards to find and check info I need to schedule appointments. I can send a message to my doctor whenever the need arises, and she can respond quickly too. It’s really beneficial, I wish all of my doctors used this system. It would save me a lot of stress and make managing my healthcare much easier. When you have health problems, life is difficult enough. This app seeks to attempt to reduce some of the stress of this kind of life (and is successful in that goal, IMO), and things like this are as good as gold for people struggling the way I do. It gives us time to take a breath, relax, de-stress a bit. I 10/10 recommend. If your doctors have this system in place, use it. It’s really a life saver. more -
Jul 6, 2021 I still love this app. It has made staying in touch with doctors, requesting refills, getting lab results, reminders, etc. so easy, especially during Covid-19 when nobody really wants to see you in-person. ***The only thing I wish we could do is is have 2 separate log-ins (My husband & I) with one email account. Seems it should be possible, since both FMH accounts would have different user names & passwords. If you make this happen, I will change to 5 stars.*** more
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Jul 21, 2021 The most accurate and comprehensive way to keep up with your Dr's plans. Like checking with your symptoms, appointment's, meds, messaging your dr as well as requests. I highly recommend this app if you are seeing a dr on a regular basis. God bless and 5 stars! I had first written this back in March and it's now the end of July and I still rate 5 stars... Peace out. more -
Jul 13, 2021 This is an awesome Healthcare tool. One of the best apps I've ever used. Easy to check your test results, request refills, make appointments or get answers to questions without having to wait on a callback or make an appointment. The staff is always friendly and fairly quick to get back. Not to use if it's urgent or an emergency but if you just need a bit of information, it's the best route. Thanks again!!! more -
Rebecca
Feb 16, 2020 This APP is a must have to keep up on your health. Patients should have access to their test results....it is our body, we need to know what is going on with our health. I am now able to put together suitable questions from reading test results to go over with my physician to become more involved with my treatment plan. I can now match up procedures and dates with invoices I receive for copayments. Now I can see why I was being billed since the bills never give details just dates and invoice numbers. Helps out with my accounting procedures. Since I see several specialists I can now print out various testing performed and test results to go over with them so they are not duplicating orders for tests. Having my medical records available to me at my fingertips allows me to become more knowledgeable about my personal health issues through viewing first hand various procedure results so that I can be more hands on now on how I can personally maintain a healthy lifestyle, realizing my limitations with the various diseases I am living with on a daily basis. more -
Jul 17, 2021 I haven't had any problems with this app. It has allowed me to see my updated medical records in less then 24 hours. I'm able to address concerns that I have with my doctor in less than 24 hours about his or her findings and opinions. This app has allowed me to be an active part of my medical needs Has helped me to find on of the greatest doctors in the world. She is all a doctor should be Dr. Sangeeta Mahajen. Love this app more -
It works very well
Dec 2, 2019 I am rating this from the patient side, not the physician/healthcare organization side. I have basically a collection of doctors from all different specialties, and nearly all of them use different patient portal softwares (except for the few that refuse to get one - and I do not blame them!) FollowMyHealth has a layout that is much more intuitive than some other patient portals. Messaging your doctor is a breeze. Refilling a Rx is a piece of cake. My doc even uploaded referral forms that I was able to easily access and print at home without having to go into the office. Also, as someone who has to take several Rx medications, I have struggled to keep each doctor up-to-date with my current medication plan. Sometimes the meds change, more often than not the nurses or office staff simply enter them incorrectly. On FollowMyHealth I can see the exact list of what was put into the EHR of that office. You can’t change the list yourself, but you can contact the office or wait until your next appointment. more -
Jul 20, 2021 It works great!!! My only upgrade would be that you could send images. With Covid19 and a lot of Televisits it would be nice to be able to send images (example showing pitting edema) I understand major issues need to be seen but there are times I thought it could be useful. more -
Absolutely essential.
Apr 15, 2021 I have a lot of specialists, which means a lot to keep track of- appointments, medications, questions/concerns, and even your diagnoses. I don’t have to make calls or sit on hold to express concerns, questions, this app even keeps track of my appointments so I don’t have to go through my appointment cards to find and check info I need to schedule appointments. I can send a message to my doctor whenever the need arises, and she can respond quickly too. It’s really beneficial, I wish all of my doctors used this system. It would save me a lot of stress and make managing my healthcare much easier. When you have health problems, life is difficult enough. This app seeks to attempt to reduce some of the stress of this kind of life (and is successful in that goal, IMO), and things like this are as good as gold for people struggling the way I do. It gives us time to take a breath, relax, de-stress a bit. I 10/10 recommend. If your doctors have this system in place, use it. It’s really a life saver. more -
Jul 6, 2021 I still love this app. It has made staying in touch with doctors, requesting refills, getting lab results, reminders, etc. so easy, especially during Covid-19 when nobody really wants to see you in-person. ***The only thing I wish we could do is is have 2 separate log-ins (My husband & I) with one email account. Seems it should be possible, since both FMH accounts would have different user names & passwords. If you make this happen, I will change to 5 stars.*** more -
We GREATLY APPRECIATE this app
Apr 25, 2019 We have nearly constant contact with our healthcare providers. If we need an authorization from our dr to have a prescription refilled and I’ve forgotten to call during business hours, I can email the office to let them know what I need and they get back with us the next day - MUCH FASTER than what the pharmacy can do for me. We can also report blood pressures/blood sugar levels at our convenience and have the dr review them and get back to me without thinking I must have my phone with me so I don’t miss a call back. Also, after tests and or appointments, a summary of the appointment is available to us as well as the blood test results. If we just have a general/non-emergency question or ache/pain, I can send a message and I’ll get a reply either that same day or the next morning. We have EXCELLENT caregivers that utilize this app in a VERY timely manner. This app is WONDERFUL!! Thank you! more -
Jul 12, 2021 This app has been a lifesaver for me with me and my Dr office. I have serious health problems. This app affords so many ways to keep in contact with my Dr. Now of course my Dr is fantastic. So that is half the battle. But the app sure helps his office do the great job they do helping me. Thanks for a life saving app. more
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Constantly crashes, worthless customer support
Jun 6, 2018 When I first got this app a couple of years ago, it worked great. Sometime last year, it suddenly started crashing as soon as I logged in. I could see my information momentarily, and then it would just close. I reinstalled it twice, I installed updates, nothing helped. So I contacted customer service. But instead of listening to me, they treated me like a moron, as though I must never have seen a piece of technology created in the last half-century. They insisted I reinstall it again. They insisted I didn’t know how to properly install an app (I guess tapping a button that says install is confusing for some....). They refused to acknowledge that the problem might be a bug in their software. They told me to try it on a different device. (I did, by the way, and it didn’t work any better on my iPad than it did on my phone.) They went back to the brilliant summation that I must be installing it wrong. Unfortunately, my doctor’s office insists on using this platform for most communication. I guess I installed them wrong, too? Update: The developers continue to do nothing to fix the app, although they did offer the extraordinarily helpful suggestion that I contact my medical provider to resolve the problem with *their* software. This makes tons of sense. In fact, I always contact my GP when I have computer issues. I’m sure he can fix this, too! more -
Jul 8, 2021 This app is useless. None of my doctors'offices are even listed in them to connect to Edit: I get an email notification that there's been an update to my record then I get prompted to go to the app and there's nothing that's been updated since 2018. So I'm supposed to be getting updates (appointment schedules, test results) and I'm not getting anything. When I try to connect to providers it only shows 3 possibilities. There's 100s within Excela networt. Fix it instead defending it more -
Not very good
Nov 27, 2017 If this app worked consistently and the way it is supposed to work it would be amazing, but I have had many problems with this app. After having major heart surgery, I downloaded it only for the convenience of being able to “easily” pay my bills. Immediately after downloading, I wasn’t able to even view my bills, much less make payments, so I contacted customer service. Once they finally straightened everything out after a few weeks, I was able to make one month’s worth of payments. Now, each time I try to pay an invoice, I receive an error message that says the payment provider cannot be contacted ... whatever that means. Of course when I call the phone number to try to pay, I don’t get an answer. I’m not sure if there is a disconnect between the app and the actual doctors’ offices or what, but this app has been pretty much nothing but aggravation for me. Also, I don’t know if it is supposed to automatically update but my insurance changed 5 months ago and that still hasn’t been reflected in my patient information. I understand that doctors are busy etc etc etc but this app has certainly not done much to make it easier for me to keep track of my records and bills. more -
Breaks Bluetooth After Connecting with Cellular Data
Mar 31, 2019 I’ve had my iPhone XS since launch day and haven’t had any bluetooth problems until installing this app in Feb 2019. Every time I logged in with this app using cellular data it would break all Bluetooth connections from my iPhone, even to my Apple Watch and car infotainment system. Bluetooth would not work again until I disabled cellular data to this app (and this app only) in settings, reset bluetooth and/or reboot the phone. I had no problems if I used only wifi for this app and kept this app’s cellular data settings to off. This makes the app useless since I usually have access to a computer when on wifi thus I would just log in via the website. What business does this app have with bluetooth anyway? I’ve deleted this app from my iPhone and haven’t had any bluetooth problems since. This app works well for it’s designed purpose but the effect it has on my phone is unacceptable (it gets 2 stars instead of one since others who only intend to log on via wifi may still find it useful). more -
WORST APP EVER!!
Sep 22, 2018 Does not work at all!! Scheduled 3 appointments and it never showed up on my upcoming appointments tab. This app worked great 1 year ago.. but now, it's a piece of crap! Worst part about it is, even if I try to go to the full site app on my phone, it still directs me to the mobile app!! Ugh!! I just want to set up a physical appointment for my son!! Have been with sharp for 35 years now, but PLEASE!! SOMEONE REVAMP THIS APP SO THAT IT ACTUALLY WORKS!! so frustrating!!!! ***********UPDATE************** Here are a few specific things that may help.. I never received an email confirming my scheduled appointment like a used to a year ago.. again, the appointments that I scheduled did not show up on my account under the upcoming appointments tab.. to the point where I thought I never even made the appointment. Only to find out that I actually HAD scheduled 3 appointments upon contacting sharp by phone. She was able to cancel the 2 that I didn't need but keep the 1 that I did. Trying to sign in was a nightmare.. it constantly kept saying there was an error AND it kept wanting me to agree to terms and conditions MULTIPLE times. more -
Jul 20, 2021 This app provides minimal functionality for me. Finding what I want to see is difficult, and results are just Dr. note documents. They are not presented in a way that is meaningful to the patient. I'm spoiled with Epic MyChart. -
Semi-informative but no actual communication
Jan 24, 2021 It is nice to have an app that has my latest health information from my doctors. However, the Messaging feature is useless. I have tried multiple times to contact different providers through the app, but I get no response. And the app’s customer service is non-existent (as several other reviewers have noted). Although there is a “Support” section to the app, if you try to “Contact Support”, it just takes you to a website with FAQs. There is no email address, contact form, or phone number included anywhere. It’s very frustrating because I’m currently pregnant during the COVID-19 pandemic and it’s incredibly difficult to get a hold of my doctors over the phone. It would be great if I could use the app as intended: to ask quick questions and get answers rather than being on hold on the phone for hours and hoping for a response from a physician in a few days. With this app, I can’t send messages, but they don’t seem to ever actually be received by the doctors. more -
Intrusive, and doesn’t work
Dec 21, 2017 After I signed up, and entered all my personal information, I went about a month before needing to log in again. By then, I had forgotten my password. I toggled through all my usual passwords, and variations of them. Finally I clicked the “forgot password” option. It sent me an email to reset my password. I followed the instructions and reset my password. When I tried to log in with my new password, I got an error message, stating there was a problem logging in. So I sent a message through the app to customer support. When I sent it, the app said they had sent me an email to confirm receipt of my message, and they would get back to me. I never got the email. I checked my junk folder. I checked the screenshot I took of the message I had sent, and confirmed that I gave them my correct email address. Today I sent them another message through the app. Again I got the message that they had sent me an email. Again, no email. They have all of my most personal health information, but I don’t. I learned a costly lesson this time. more -
Inaccurate Big Brother
Dec 11, 2019 It took 5 trips to the ER plus several doctors’ visits before a doctor finally ordered imaging & found a 1” diameter gallstone was blocking my gallbladder neck & causing digestive issues including 4 pseudo heart attacks - because the doctor I had gone to a year before couldn’t figure out was wrong with me so she entered “anxiety” in my file. The 2nd ER doctor gave me narcotics!!! I needed gallbladder removal surgery but they all thought I had “anxiety”!!! Even after having my gallbladder removed - “anxiety” is still in my file. I also lost significant weight in just a few months (267 in May to 190 now in Dec. ... 5’9”), but this app does not show my current weight and I had a terrible problem with the anesthesia from my gallbladder surgery & am concerned that the anesthesiologist might have gotten my old weight from this app & given me too much anesthesia. This app retains too much data & I have no control. I just showed harm this caused. more -
No summary from doctors visits
Nov 2, 2018 The idea behind this app is great but it was not fully executed... I have had other healthcare apps/online portals that you could actually find detailed doctors notes from each visit. This helps in times where you needed to reassure yourself that you are following doctors exact orders without calling the office. Also, the data, like weight, keeps coming out wrong on the patients end. The past 3 visits (for my child) have been recorded but the weight has been wrong and I know this cannot be an error on the doctor’s side because I watch the scale every single time and we are watching baby’s weight closely. Getting the wrong information from this app is very counterproductive. I just feel like the app is not user friendly either. Would not recommend downloading and I will be emailing my provider about these inconveniences. more
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Community
If you suddenly feel sick at 3 am and you absolutely need to visit a doctor in the next 60 minutes, you need to have all your medical information ready. You can track your records so you're always ready and even pay doctor bills once your health comes back. more2 years ago
by Tyler
-
Expert
- Take control of your health! Get 24/7 access to your medical information and healthcare records anywhere you have your mobile device
- Receive instant push notifications anytime there is important new information waiting in your FollowMyHealth® profile
- Safe and secure! All your info is mobile passcode and Touch ID protected at all times
Reviewed by Kaylin on April 25, 2018
-
Jul 21, 2021 The most accurate and comprehensive way to keep up with your Dr's plans. Like checking with your symptoms, appointment's, meds, messaging your dr as well as requests. I highly recommend this app if you are seeing a dr on a regular basis. God bless and 5 stars! I had first written this back in March and it's now the end of July and I still rate 5 stars... Peace out. more -
Jul 13, 2021 This is an awesome Healthcare tool. One of the best apps I've ever used. Easy to check your test results, request refills, make appointments or get answers to questions without having to wait on a callback or make an appointment. The staff is always friendly and fairly quick to get back. Not to use if it's urgent or an emergency but if you just need a bit of information, it's the best route. Thanks again!!! more -
Rebecca
Feb 16, 2020 This APP is a must have to keep up on your health. Patients should have access to their test results....it is our body, we need to know what is going on with our health. I am now able to put together suitable questions from reading test results to go over with my physician to become more involved with my treatment plan. I can now match up procedures and dates with invoices I receive for copayments. Now I can see why I was being billed since the bills never give details just dates and invoice numbers. Helps out with my accounting procedures. Since I see several specialists I can now print out various testing performed and test results to go over with them so they are not duplicating orders for tests. Having my medical records available to me at my fingertips allows me to become more knowledgeable about my personal health issues through viewing first hand various procedure results so that I can be more hands on now on how I can personally maintain a healthy lifestyle, realizing my limitations with the various diseases I am living with on a daily basis. more -
Jul 17, 2021 I haven't had any problems with this app. It has allowed me to see my updated medical records in less then 24 hours. I'm able to address concerns that I have with my doctor in less than 24 hours about his or her findings and opinions. This app has allowed me to be an active part of my medical needs Has helped me to find on of the greatest doctors in the world. She is all a doctor should be Dr. Sangeeta Mahajen. Love this app more -
It works very well
Dec 2, 2019 I am rating this from the patient side, not the physician/healthcare organization side. I have basically a collection of doctors from all different specialties, and nearly all of them use different patient portal softwares (except for the few that refuse to get one - and I do not blame them!) FollowMyHealth has a layout that is much more intuitive than some other patient portals. Messaging your doctor is a breeze. Refilling a Rx is a piece of cake. My doc even uploaded referral forms that I was able to easily access and print at home without having to go into the office. Also, as someone who has to take several Rx medications, I have struggled to keep each doctor up-to-date with my current medication plan. Sometimes the meds change, more often than not the nurses or office staff simply enter them incorrectly. On FollowMyHealth I can see the exact list of what was put into the EHR of that office. You can’t change the list yourself, but you can contact the office or wait until your next appointment. more -
Absolutely essential.
Apr 15, 2021 I have a lot of specialists, which means a lot to keep track of- appointments, medications, questions/concerns, and even your diagnoses. I don’t have to make calls or sit on hold to express concerns, questions, this app even keeps track of my appointments so I don’t have to go through my appointment cards to find and check info I need to schedule appointments. I can send a message to my doctor whenever the need arises, and she can respond quickly too. It’s really beneficial, I wish all of my doctors used this system. It would save me a lot of stress and make managing my healthcare much easier. When you have health problems, life is difficult enough. This app seeks to attempt to reduce some of the stress of this kind of life (and is successful in that goal, IMO), and things like this are as good as gold for people struggling the way I do. It gives us time to take a breath, relax, de-stress a bit. I 10/10 recommend. If your doctors have this system in place, use it. It’s really a life saver. more -
We GREATLY APPRECIATE this app
Apr 25, 2019 We have nearly constant contact with our healthcare providers. If we need an authorization from our dr to have a prescription refilled and I’ve forgotten to call during business hours, I can email the office to let them know what I need and they get back with us the next day - MUCH FASTER than what the pharmacy can do for me. We can also report blood pressures/blood sugar levels at our convenience and have the dr review them and get back to me without thinking I must have my phone with me so I don’t miss a call back. Also, after tests and or appointments, a summary of the appointment is available to us as well as the blood test results. If we just have a general/non-emergency question or ache/pain, I can send a message and I’ll get a reply either that same day or the next morning. We have EXCELLENT caregivers that utilize this app in a VERY timely manner. This app is WONDERFUL!! Thank you! more -
Jul 12, 2021 This app has been a lifesaver for me with me and my Dr office. I have serious health problems. This app affords so many ways to keep in contact with my Dr. Now of course my Dr is fantastic. So that is half the battle. But the app sure helps his office do the great job they do helping me. Thanks for a life saving app. more -
Jul 13, 2021 I love this app. I can see all my information and just pull it up when I need at my many appointments. It is so nice to not have to carry paperwork around or the nuisence of remembeing it. I really like being able to send messages to the doctor directly. more -
Jul 11, 2021 The app. is helpful in various way, you can access many of your records, medical, test and results. Send and receive messages to your doctor, request refills, etc... I find it very helpful and a long awaited tool for both patient and doctor. more
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Jul 20, 2021 It works great!!! My only upgrade would be that you could send images. With Covid19 and a lot of Televisits it would be nice to be able to send images (example showing pitting edema) I understand major issues need to be seen but there are times I thought it could be useful. more -
Jul 6, 2021 I still love this app. It has made staying in touch with doctors, requesting refills, getting lab results, reminders, etc. so easy, especially during Covid-19 when nobody really wants to see you in-person. ***The only thing I wish we could do is is have 2 separate log-ins (My husband & I) with one email account. Seems it should be possible, since both FMH accounts would have different user names & passwords. If you make this happen, I will change to 5 stars.*** more -
Mostly really good
Feb 14, 2020 I like this app. I like having such complete immediate access to my medical records and to my doctor. I don’t like that I can’t paste into the journal or message, text that I cut or copied from a different application. And, I don’t like that I HAVE to go here to do certain things like I don’t remember exactly. I just know I got an email that sed I need login to access a message, and at that time I didn’t have access to a device on which I could download the app, so I could even login to the software. But that’s not the software’s fault. I stilllist it here still though because for ME as a consumer, it is related to the effectiveness this app exist to address. I like the journal function. Very helpful. I like the message my doctor and get a message back capability. I like that I can see lab results. It’s like I sed, OVERALL it’s a very good app. And, now signing up or logging in isn’t problematic anymore for me like it was in the beginning. So, good on y’all for creating a very functional app. more -
Jul 3, 2021 Nothing fancy, but certainly functional. It's great to have entered the 21st century and have my medical information available to me at any time. Real-time as well, as soon as the results are updated in the medical system I can view it in my account. So before the doctor comes to discuss I'm already able to review and research any diagnoses. more -
Communication beats CHCW’s phone tree!
Feb 17, 2021 Most of the time it’s easier and more efficient to reach various teams and doctors than that incredibly flawed phone tree. This portal has built up a lot of trust between me and the CHCW medical staff. Their best doctors and associated teams will generally reply quickly and to the point. It’s great to cut out all of the crap that you have to navigate every time you call by phone, like listening to their phone tree instructions for wearing masks and where to park, most often twice and always unnecessarily. This patient portal has been a great way to get to know the best doctors at a personal level, but only their best ones; the docs with whom I have no rapport will often ignore me and later regard me as irritating or an annoyance. That hurts, but it is still indicative of how that relationship will play out on a professional basis. All in all, a wonderful tool for doctor and patient. 👍 more -
Jul 9, 2021 A great interfacecwith ny dr. I would suggest that your app have te the capacity to capture live data from apps like Samsung Health, myfitnesspal, Engage, Livongo blood glucose, FeelFit biometric weight scale. I am capturing tons if data, that would give you a much better picture of my current health. more -
Confusing, Indirect, Effective
Feb 26, 2021 Follow My Health is a valuable and useful online system for viewing and updating one’s own health records. Perhaps, because it is so new, it is a bit confusing to use efficiently. I have used it a half dozen times for various tasks such as confirming appointment, checking health update, and messaging our physician. None of that was easy at first. The site does not offer clear directions and some of the text overlays other text making its message questionable. My first visit got nowhere, but all subsequent visits rate Mission Accomplished. With each visit, the steps are more familiar and predictable. FAR AND AWAY the greatest benefit for me has been messaging our physician for both my wife’s and my own time sensitive health decisions. From the headache of my first use, it has grown into an important health adjunct that we rely on. more -
Great idea
May 3, 2019 I really like this portal because I can go in and see my labs, up coming appointments, and even leave messages for my doctor. When I leave a message someone gets back to me very quickly, which is nice. I can access this at anytime, even if it is in the early hours of the morning. I tend to forget to mention things when I am at my appointment and now if that happens I can go into the portal and leave a message about what I forgot to mention. I can see my meds and upcoming appointments too! I would have given 5 stars, but there are still things I don’t understand in the portal as I am constantly learning. I would recommend this to anyone that is in the medical field and/or patient. It’s a good way to keep everyone on the same page for continuity of care! more -
Notifications lag and annoy
Feb 29, 2020 This is an update/message of a previously good review - because the app developers give no way to contact regarding a problem not on their information list. After this last app update a week ago, I get multiple email and text notifications of items and provider messages long AFTER I have already gone to the app and viewed/acted upon it. Example just now got both a third text and third email a day after on the app acting upon the reason for notice. I love notifications but continuous notifications to go find there is nothing there anymore is annoying. False notifications are important when I and a provider are dealing back and forth with a medical issue. Then one must contact the office to see if something is missing - or not. more -
Easy to use
Sep 30, 2019 Overall friendly app, only complaint is that test results can’t be printed from the app. As it is now, they can only be viewed and if there is an out of network doctor that you want to share a copy of a test result, you can’t print it so you can take it with you to your appointment with the out of network doctor to review. Since not all health systems share electronic records, the ability to print test results from the app would improve patient care by enabling faster sharing of timely test results and potentially eliminate unnecessary duplication of lab work, etc. On the positive side, I’ve experienced great communication with my primary care physician through the message portion of the app. And the renewal of prescription process is also a great feature. more
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Patient Portal
Apr 25, 2021 I thoroughly enjoy having an accessible patient portal. But when I first established my account back in 2012 (or so) apparently I used one user ID w/password and then 2 years ago I was unable to access that account and signed in with a new user ID w/password. To add insult to injury, apparently when I was able to access the original account, I used thumb print recognition. Now to sign in I have to reject the thumb print sign in option to sign in manually. I called customer service and they are unable to merge my 2 accounts to give me a more complete medical history and they are also unable to disable the thumb print recognition. In addition to these issues, even though I only go to Northwell Health Urgent Care if needed, those visits do not show up in the patient portal so that part of my medical history is missing from my patient portal. And for some reason, results from my PCP who is also a Northwell physician do not show up in my patient portal....so more medical history information missing from my medical record. more -
No Sync Calendar
Oct 16, 2019 The reason I downloaded this app is because I tried to sync my appts with my calendar on the laptop and it prompted a “save as” box. I thought I’d login on to the webpage from my iPhone where it might actually open my calendar. I couldn’t access the website bc it kept directing me to the app. I downloaded the app and there is no option to sync to my calendar, only to get reminders. I’ve wasted too much time and should’ve manually put it on my calendar. And I don’t like the idea of my data being sold! Although I like the easy access to my records and the idea to be reminded of appts via notifications, it’s not worth it. Now I have to figure out how to ensure that when I delete the app, I also withdraw any permissions to sell my data. more -
Pretty good app
Jan 17, 2020 Overall this is a really good app for reaching my provider. The two items I would want that I haven’t seen, is the ability to still see my message once I have sent it to my provider, and for the scheduling part of the app to offer me the soonest available appointment date. I have been trying to schedule a physical and every time I press a day it takes a little bit of time to process my request and keeps coming back unavailable. It’s a pain to have to check every day until you can find one available...I went out three months and still haven’t found a date...which can be time consuming and therefore frustrating. But it is nice to see a lot of my medical information very easily. more -
Works pretty well - but notifications don’t work
Jan 6, 2020 I like this as a means of scheduling appointments and communication with my doctors. Being able to send messages is great, but the notification of a reply message only seems to work if the app is open AND the app automatically signs out after 15 mins (?) of inactivity. I’d like the ability to decide for myself when the app closes or for the notifications of a reply message to work even if the app is closed. Otherwise I gotta check this thing every few hours to see if they scheduled my appointment. If I have to do that I might as well just call their office, which defeats one of the major advantages of using a messaging application. Perhaps the developers can respond? more -
Quality
Feb 18, 2021 If a Dr responds in a timely manner I feel appreciated! When a drs assistant screens his messages and gives limited feedback I feel like i just don’t count! Also since i am a special education teacher i have to write a special plan for children that may have learning difficulties! Consequently when i write this plan i have to use client friendly language to explain in laymen’s terms just exactly what i think is going on! I suggest Drs follow this lead to make sure that their client are absolutely certain about the challenges they face. If i have to speak to another dr that wants a 1000 dollar consultation fee in order to pay his 5th Avenue rent I’ll report him to the AMA! more -
Writing Memos
Jul 21, 2019 I love the app and it’s a great tool for communication between my Healthcare team and myself. But I feel the communication can be better. I was in the middle of writing a memo to my Provider and left the screen for about a minute or less and the app logged me out! With no draft saved! Please fix this, because sometimes we may need to get off the app for any number of reasons (such as a phone call) and there’s no feature to save. I had a very detailed message ready to go, but I wanted to make sure my grammar was okay, so I went off app. Perhaps you can add spell check as well! LOL! Other than that, I enjoy this app! more
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Breaks Bluetooth After Connecting with Cellular Data
Mar 31, 2019 I’ve had my iPhone XS since launch day and haven’t had any bluetooth problems until installing this app in Feb 2019. Every time I logged in with this app using cellular data it would break all Bluetooth connections from my iPhone, even to my Apple Watch and car infotainment system. Bluetooth would not work again until I disabled cellular data to this app (and this app only) in settings, reset bluetooth and/or reboot the phone. I had no problems if I used only wifi for this app and kept this app’s cellular data settings to off. This makes the app useless since I usually have access to a computer when on wifi thus I would just log in via the website. What business does this app have with bluetooth anyway? I’ve deleted this app from my iPhone and haven’t had any bluetooth problems since. This app works well for it’s designed purpose but the effect it has on my phone is unacceptable (it gets 2 stars instead of one since others who only intend to log on via wifi may still find it useful). more -
Jul 20, 2021 This app provides minimal functionality for me. Finding what I want to see is difficult, and results are just Dr. note documents. They are not presented in a way that is meaningful to the patient. I'm spoiled with Epic MyChart. -
Semi-informative but no actual communication
Jan 24, 2021 It is nice to have an app that has my latest health information from my doctors. However, the Messaging feature is useless. I have tried multiple times to contact different providers through the app, but I get no response. And the app’s customer service is non-existent (as several other reviewers have noted). Although there is a “Support” section to the app, if you try to “Contact Support”, it just takes you to a website with FAQs. There is no email address, contact form, or phone number included anywhere. It’s very frustrating because I’m currently pregnant during the COVID-19 pandemic and it’s incredibly difficult to get a hold of my doctors over the phone. It would be great if I could use the app as intended: to ask quick questions and get answers rather than being on hold on the phone for hours and hoping for a response from a physician in a few days. With this app, I can’t send messages, but they don’t seem to ever actually be received by the doctors. more -
No summary from doctors visits
Nov 2, 2018 The idea behind this app is great but it was not fully executed... I have had other healthcare apps/online portals that you could actually find detailed doctors notes from each visit. This helps in times where you needed to reassure yourself that you are following doctors exact orders without calling the office. Also, the data, like weight, keeps coming out wrong on the patients end. The past 3 visits (for my child) have been recorded but the weight has been wrong and I know this cannot be an error on the doctor’s side because I watch the scale every single time and we are watching baby’s weight closely. Getting the wrong information from this app is very counterproductive. I just feel like the app is not user friendly either. Would not recommend downloading and I will be emailing my provider about these inconveniences. more -
No notifications, must re-enter credentials
Sep 15, 2017 This app could be great, but it's missing two : 1) It keeps forcing you to re-login - what a pain! And not just the password, but both the email address and password. It should save the credentials for you. It's on a smart phone after all - even the browser saves your credentials. If they truly believe they need another layer of login, they could at least implement touch-ID. 2) No notifications/badges - most apps will a) notify you when you receive a new message and b) add a badge to the app icon with the number of unread messages. This app does not. Instead, I get an email and have to know to go open this app and hunt around for the message - or, I can just click the link in the email and it'll open the web page where I can log in and see the message. more -
Very disappointing
Oct 15, 2019 This app is almost useless. I couldn’t see where test results are located and it doesn’t update information. I had 2 tests almost 3 weeks ago and the results are nowhere to be found. I have physicians from both the two major healthcare providers in town. Since the information isn’t shared it’s nice to be able to show doctors from the other group any test results . I’m thinking about having my tests done by the “other guys.” At least then my results will go on their app which is easy to access and share. Loss of business and $$ over something simple as an app. Would I recommend this app to others? Only if they have a desire to waste their time and effort. more -
Not to happy
Apr 15, 2019 I have used this app for a long time. Over the last year not only have I had issue logging in but when I contact the tech support for the app I am treated like I don’t know what I am talking about. I have already contacted the doctors office who have confirmed with their tech support it is a app issue but nobody seems to be able to help. I am so unhappy with this app. Not being able to login is very frustrating. I suggested to the doctors office to use a different app and they agreed because I was not the only one having issues. Hope it is fixed soon. I have sent out one final email to the app and if there is no response again I will make sure my doctors office uses a different app. more -
Cant differentiate between Practices
Nov 28, 2020 I have multiple children with multiple doctors offices that use FollowMyHealth. When I go into the accounts page to pull up the account for the appropriate office, it just lists their name multiple times. I have to go into each name listed to figure out which one I need. It would be helpful to the user to be able to label each account so it is easily identifiable. As of yet, even with the developers instructions of clicking “help” on the login screen (which isn’t actually an available option ) in order to, I guess fix the issue, I have been unable to find a way to actually get in touch with someone. more
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Constantly crashes, worthless customer support
Jun 6, 2018 When I first got this app a couple of years ago, it worked great. Sometime last year, it suddenly started crashing as soon as I logged in. I could see my information momentarily, and then it would just close. I reinstalled it twice, I installed updates, nothing helped. So I contacted customer service. But instead of listening to me, they treated me like a moron, as though I must never have seen a piece of technology created in the last half-century. They insisted I reinstall it again. They insisted I didn’t know how to properly install an app (I guess tapping a button that says install is confusing for some....). They refused to acknowledge that the problem might be a bug in their software. They told me to try it on a different device. (I did, by the way, and it didn’t work any better on my iPad than it did on my phone.) They went back to the brilliant summation that I must be installing it wrong. Unfortunately, my doctor’s office insists on using this platform for most communication. I guess I installed them wrong, too? Update: The developers continue to do nothing to fix the app, although they did offer the extraordinarily helpful suggestion that I contact my medical provider to resolve the problem with *their* software. This makes tons of sense. In fact, I always contact my GP when I have computer issues. I’m sure he can fix this, too! more -
Jul 8, 2021 This app is useless. None of my doctors'offices are even listed in them to connect to Edit: I get an email notification that there's been an update to my record then I get prompted to go to the app and there's nothing that's been updated since 2018. So I'm supposed to be getting updates (appointment schedules, test results) and I'm not getting anything. When I try to connect to providers it only shows 3 possibilities. There's 100s within Excela networt. Fix it instead defending it more -
Not very good
Nov 27, 2017 If this app worked consistently and the way it is supposed to work it would be amazing, but I have had many problems with this app. After having major heart surgery, I downloaded it only for the convenience of being able to “easily” pay my bills. Immediately after downloading, I wasn’t able to even view my bills, much less make payments, so I contacted customer service. Once they finally straightened everything out after a few weeks, I was able to make one month’s worth of payments. Now, each time I try to pay an invoice, I receive an error message that says the payment provider cannot be contacted ... whatever that means. Of course when I call the phone number to try to pay, I don’t get an answer. I’m not sure if there is a disconnect between the app and the actual doctors’ offices or what, but this app has been pretty much nothing but aggravation for me. Also, I don’t know if it is supposed to automatically update but my insurance changed 5 months ago and that still hasn’t been reflected in my patient information. I understand that doctors are busy etc etc etc but this app has certainly not done much to make it easier for me to keep track of my records and bills. more -
WORST APP EVER!!
Sep 22, 2018 Does not work at all!! Scheduled 3 appointments and it never showed up on my upcoming appointments tab. This app worked great 1 year ago.. but now, it's a piece of crap! Worst part about it is, even if I try to go to the full site app on my phone, it still directs me to the mobile app!! Ugh!! I just want to set up a physical appointment for my son!! Have been with sharp for 35 years now, but PLEASE!! SOMEONE REVAMP THIS APP SO THAT IT ACTUALLY WORKS!! so frustrating!!!! ***********UPDATE************** Here are a few specific things that may help.. I never received an email confirming my scheduled appointment like a used to a year ago.. again, the appointments that I scheduled did not show up on my account under the upcoming appointments tab.. to the point where I thought I never even made the appointment. Only to find out that I actually HAD scheduled 3 appointments upon contacting sharp by phone. She was able to cancel the 2 that I didn't need but keep the 1 that I did. Trying to sign in was a nightmare.. it constantly kept saying there was an error AND it kept wanting me to agree to terms and conditions MULTIPLE times. more -
Intrusive, and doesn’t work
Dec 21, 2017 After I signed up, and entered all my personal information, I went about a month before needing to log in again. By then, I had forgotten my password. I toggled through all my usual passwords, and variations of them. Finally I clicked the “forgot password” option. It sent me an email to reset my password. I followed the instructions and reset my password. When I tried to log in with my new password, I got an error message, stating there was a problem logging in. So I sent a message through the app to customer support. When I sent it, the app said they had sent me an email to confirm receipt of my message, and they would get back to me. I never got the email. I checked my junk folder. I checked the screenshot I took of the message I had sent, and confirmed that I gave them my correct email address. Today I sent them another message through the app. Again I got the message that they had sent me an email. Again, no email. They have all of my most personal health information, but I don’t. I learned a costly lesson this time. more -
Inaccurate Big Brother
Dec 11, 2019 It took 5 trips to the ER plus several doctors’ visits before a doctor finally ordered imaging & found a 1” diameter gallstone was blocking my gallbladder neck & causing digestive issues including 4 pseudo heart attacks - because the doctor I had gone to a year before couldn’t figure out was wrong with me so she entered “anxiety” in my file. The 2nd ER doctor gave me narcotics!!! I needed gallbladder removal surgery but they all thought I had “anxiety”!!! Even after having my gallbladder removed - “anxiety” is still in my file. I also lost significant weight in just a few months (267 in May to 190 now in Dec. ... 5’9”), but this app does not show my current weight and I had a terrible problem with the anesthesia from my gallbladder surgery & am concerned that the anesthesiologist might have gotten my old weight from this app & given me too much anesthesia. This app retains too much data & I have no control. I just showed harm this caused. more -
Terrible
Sep 8, 2020 My doctor uses this app for Telehealth appointments. I downloaded it, filled out the required info, logged in, sat in the virtual waiting room. My appointment started, everything seemed fine. Two minutes into the videochat, the app notifies me that I’ve been logged out due to inactivity DURING the call. I try to login again and now it won’t let me back in. My doctor says, “don’t worry if you can’t see me, I can still see and hear you” while my iPhone is on the homescreen. We continued the videochat while I stared at a black screen. I don’t know anything about app development or safety, but this can’t be right. If I wanted to talk on the phone with her, I would have just done that with no need for a third party app. I found this app to be garbage and it was a bad experience and hopefully I won’t have to use it ever again. Hooray! more
What’s Groovy
Everything is quicker when your waiting for results. I have meds that go 2 places. Instantly a reply that a certain Med was sent to CVS and Optum. No confusion. I’m 70 y/o and also want to mention the convenience with what’s going on. Meds delivered. I haven’t been driving but it’s great to know I can get a ride to and from the office visits. Any questions—no problem an Evisit and you don’t have to wait. Dental insurance. More to Love u for. With times how they are I feel the best care that can be given is in place. I am grateful for Dr Kapov treating me with respect and I know I’m getting the best!!! He listens and is there for you. He even is the one to introduce me to getting Optum. Convenient and 9 free medications. Who could ask for more? He sympathized when I lost my brother to COVID. I actually look forward to a visit no matter the circumstances because I know I’ll be getting the best care!!! Thank you for letting me voice the appreciation I have for all your doing to keep me feel safe and knowing your always there. Well u deserve more than 5 stars ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
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What’s Subpar
I would like to say the majority of the time I have used this app, it has been very good and useful. However, I have a provider that uses this almost exclusively for messaging, and as of late, I cannot get through. When I sign in, the app clocks and errors out when I try to load my provider or send them a message. I sent an email to support 3 days ago and have not received any response. I know I can't be the only one experiencing this problem.
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Release Notes
21.2
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