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FollowMyHealth®

FollowMyHealth®

Allscripts Healthcare Solutions Inc

Manage your healthcare through the FollowMyHealth® Universal Health Record.

4.6 Ratings 172K+ Reviews 1M+ Downloads
Featured on Must-Have Apps to Get Medical Help in Case of an Emergency

About FollowMyHealth®

Manage your healthcare through the FollowMyHealth® Universal Health Record.
see more about FollowMyHealth®

Ratings & Reviews

4.6
172.4K+ Ratings
  1. 5
    77%
  2. 4
    15%
  3. 3
    2%
  4. 2
    1%
  5. 1
    4%
  • It works very well Dec 2, 2019

    By Juanito931
    I am rating this from the patient side, not the physician/healthcare organization side. I have basically a collection of doctors from all different specialties, and nearly all of them use different patient portal softwares (except for the few that refuse to get one - and I do not blame them!) FollowMyHealth has a layout that is much more intuitive than some other patient portals. Messaging your doctor is a breeze. Refilling a Rx is a piece of cake. My doc even uploaded referral forms that I was able to easily access and print at home without having to go into the office. Also, as someone who has to take several Rx medications, I have struggled to keep each doctor up-to-date with my current medication plan. Sometimes the meds change, more often than not the nurses or office staff simply enter them incorrectly. On FollowMyHealth I can see the exact list of what was put into the EHR of that office. You can’t change the list yourself, but you can contact the office or wait until your next appointment.
    more
  • Oct 16, 2020

    By Maureen Booth
    Confusing. Has me re-sign in when I am logged in and just trying to confirm my upcoming appointment. When I get to the notice of the upcoming appointment, my only choices are 'cancel' or 'reschedule.' I hope I confirmed my upcoming appointment.
    more
  • We GREATLY APPRECIATE this app Apr 25, 2019

    By Foodie05
    We have nearly constant contact with our healthcare providers. If we need an authorization from our dr to have a prescription refilled and I’ve forgotten to call during business hours, I can email the office to let them know what I need and they get back with us the next day - MUCH FASTER than what the pharmacy can do for me. We can also report blood pressures/blood sugar levels at our convenience and have the dr review them and get back to me without thinking I must have my phone with me so I don’t miss a call back. Also, after tests and or appointments, a summary of the appointment is available to us as well as the blood test results. If we just have a general/non-emergency question or ache/pain, I can send a message and I’ll get a reply either that same day or the next morning. We have EXCELLENT caregivers that utilize this app in a VERY timely manner. This app is WONDERFUL!! Thank you!
    more
  • Oct 14, 2020

    By Ashton Weinert
    A little slow to receive New Updates but other than that it's way faster than Mail or Phone Calls... Needs to be Broken into more Categories and Sub-Categories...
    more
  • Oct 19, 2020

    By Susan B
    I can email my doctor, check on appointments, ask for refills, check my test results and do lots more. I really like this app.
    more
  • Oct 9, 2020

    By Kateryna Postryhach
    It sends me messages with fault information, stating there's an important update entered by the hospital. When I promptly open the app to view "an important update", there's NOTHING. This happened multiple times. What is this all about? I've got a very serious disease to follow, and this type of messages make me jump every single time. If I ever suffer from a heart attack, I'm positive this app will contribute to it as well.
    more
  • Constantly crashes, worthless customer support Jun 6, 2018

    By Bugaboo06
    When I first got this app a couple of years ago, it worked great. Sometime last year, it suddenly started crashing as soon as I logged in. I could see my information momentarily, and then it would just close. I reinstalled it twice, I installed updates, nothing helped. So I contacted customer service. But instead of listening to me, they treated me like a moron, as though I must never have seen a piece of technology created in the last half-century. They insisted I reinstall it again. They insisted I didn’t know how to properly install an app (I guess tapping a button that says install is confusing for some....). They refused to acknowledge that the problem might be a bug in their software. They told me to try it on a different device. (I did, by the way, and it didn’t work any better on my iPad than it did on my phone.) They went back to the brilliant summation that I must be installing it wrong. Unfortunately, my doctor’s office insists on using this platform for most communication. I guess I installed them wrong, too? Update: The developers continue to do nothing to fix the app, although they did offer the extraordinarily helpful suggestion that I contact my medical provider to resolve the problem with *their* software. This makes tons of sense. In fact, I always contact my GP when I have computer issues. I’m sure he can fix this, too!
    more
  • Oct 10, 2020

    By PerKat
    can never get my appointments to open, the loading screen just spins and spins never opening. have the latest updates and have even tried to force stop app, uninstalled and reinstalled- my appointments will not open. very annoying when you can't verify appt. info. 2months after leaving orig. review, still can NOT access my appts. what's the point of using the app if 1 of the main features is unusable?? makes the app worthless.
    more
  • Doesn’t work, infuriating to use Sep 10, 2020

    By SageNabooru
    The way this app works has been dismal for the past year/several months or so. Troubleshooting doesn’t solve any of the problems, since they’re all with the programming itself. For some reason, my doctor wants to be “in” on all the latest, hip technology, and insists we use this app to request refills, view test results, etc. Nevertheless, I always have to call and request refills and test results anyway, since once I’m signed into the app, I’m immediately taken to a screen that tells me to “click here to launch the app” (clicking does nothing except highlight the text and image, and isn’t the app already launched?) or....download the app on the App Store??? Aren’t I already using the app?? I’m already signed in, so I know that’s not an issue. Clicking on “Help” creates a pop-up, most of whose text and links do not fit on the screen, so you can’t use any of them. The app is non-responsive to flipping the phone to make the screen wider, in hopes you can actually read the help pop-up. This happens every time now. I’m so fed up with it that I’m just going to have to see my doctor in person to request my refills, and I’m just going to have to show him in person that this app is not working.
    more
  • Not very good Nov 27, 2017

    By charisma1372
    If this app worked consistently and the way it is supposed to work it would be amazing, but I have had many problems with this app. After having major heart surgery, I downloaded it only for the convenience of being able to “easily” pay my bills. Immediately after downloading, I wasn’t able to even view my bills, much less make payments, so I contacted customer service. Once they finally straightened everything out after a few weeks, I was able to make one month’s worth of payments. Now, each time I try to pay an invoice, I receive an error message that says the payment provider cannot be contacted ... whatever that means. Of course when I call the phone number to try to pay, I don’t get an answer. I’m not sure if there is a disconnect between the app and the actual doctors’ offices or what, but this app has been pretty much nothing but aggravation for me. Also, I don’t know if it is supposed to automatically update but my insurance changed 5 months ago and that still hasn’t been reflected in my patient information. I understand that doctors are busy etc etc etc but this app has certainly not done much to make it easier for me to keep track of my records and bills.
    more
  1. Take control of your health! Get 24/7 access to your medical information and healthcare records anywhere you have your mobile device
  2. Receive instant push notifications anytime there is important new information waiting in your FollowMyHealth® profile
  3. Safe and secure! All your info is mobile passcode and Touch ID protected at all times

Reviewed by Kaylin on April 25, 2018

  • It works very well Dec 2, 2019

    By Juanito931
    I am rating this from the patient side, not the physician/healthcare organization side. I have basically a collection of doctors from all different specialties, and nearly all of them use different patient portal softwares (except for the few that refuse to get one - and I do not blame them!) FollowMyHealth has a layout that is much more intuitive than some other patient portals. Messaging your doctor is a breeze. Refilling a Rx is a piece of cake. My doc even uploaded referral forms that I was able to easily access and print at home without having to go into the office. Also, as someone who has to take several Rx medications, I have struggled to keep each doctor up-to-date with my current medication plan. Sometimes the meds change, more often than not the nurses or office staff simply enter them incorrectly. On FollowMyHealth I can see the exact list of what was put into the EHR of that office. You can’t change the list yourself, but you can contact the office or wait until your next appointment.
    more
  • We GREATLY APPRECIATE this app Apr 25, 2019

    By Foodie05
    We have nearly constant contact with our healthcare providers. If we need an authorization from our dr to have a prescription refilled and I’ve forgotten to call during business hours, I can email the office to let them know what I need and they get back with us the next day - MUCH FASTER than what the pharmacy can do for me. We can also report blood pressures/blood sugar levels at our convenience and have the dr review them and get back to me without thinking I must have my phone with me so I don’t miss a call back. Also, after tests and or appointments, a summary of the appointment is available to us as well as the blood test results. If we just have a general/non-emergency question or ache/pain, I can send a message and I’ll get a reply either that same day or the next morning. We have EXCELLENT caregivers that utilize this app in a VERY timely manner. This app is WONDERFUL!! Thank you!
    more
  • Oct 14, 2020

    By Ashton Weinert
    A little slow to receive New Updates but other than that it's way faster than Mail or Phone Calls... Needs to be Broken into more Categories and Sub-Categories...
    more
  • Oct 19, 2020

    By Susan B
    I can email my doctor, check on appointments, ask for refills, check my test results and do lots more. I really like this app.
    more
  • Easy and quick to use Jan 7, 2020

    By Alex Milosevic
    In todays age of being able to do anything at the click of a button FMH fits perfectly into the status quo. It’s extremely easy to understand how to use and I haven’t run into any crazy issues so far. From the app you can contact your doctor, their office or any other department you might need. It keeps you up to date on your appointments and also leaves a nice electronic trail of medical documents you can save to your own device. My only addition would be I believe a ‘stay signed in’ feature should be added. I understand the confidential nature of the documents contained in the app but if someone somehow gains access to my phone then they will 100% gain access to the app as well. I think even the ‘type passcode to sign in feature’ is unnecessary and redundant but I understand the thought process behind it.
    more
  • Mostly really good Feb 14, 2020

    By whatwerks
    I like this app. I like having such complete immediate access to my medical records and to my doctor. I don’t like that I can’t paste into the journal or message, text that I cut or copied from a different application. And, I don’t like that I HAVE to go here to do certain things like I don’t remember exactly. I just know I got an email that sed I need login to access a message, and at that time I didn’t have access to a device on which I could download the app, so I could even login to the software. But that’s not the software’s fault. I stilllist it here still though because for ME as a consumer, it is related to the effectiveness this app exist to address. I like the journal function. Very helpful. I like the message my doctor and get a message back capability. I like that I can see lab results. It’s like I sed, OVERALL it’s a very good app. And, now signing up or logging in isn’t problematic anymore for me like it was in the beginning. So, good on y’all for creating a very functional app.
    more
  • Oct 4, 2020

    By Bevin Moon
    Pretty good overall, but scheduling part does not work at all! Great for communicating quickly with your provider and following your ehr info.
    more
  • Notifications lag and annoy Feb 29, 2020

    By 50 year customer
    This is an update/message of a previously good review - because the app developers give no way to contact regarding a problem not on their information list. After this last app update a week ago, I get multiple email and text notifications of items and provider messages long AFTER I have already gone to the app and viewed/acted upon it. Example just now got both a third text and third email a day after on the app acting upon the reason for notice. I love notifications but continuous notifications to go find there is nothing there anymore is annoying. False notifications are important when I and a provider are dealing back and forth with a medical issue. Then one must contact the office to see if something is missing - or not.
    more
  • Great idea May 3, 2019

    By JennSalaNY
    I really like this portal because I can go in and see my labs, up coming appointments, and even leave messages for my doctor. When I leave a message someone gets back to me very quickly, which is nice. I can access this at anytime, even if it is in the early hours of the morning. I tend to forget to mention things when I am at my appointment and now if that happens I can go into the portal and leave a message about what I forgot to mention. I can see my meds and upcoming appointments too! I would have given 5 stars, but there are still things I don’t understand in the portal as I am constantly learning. I would recommend this to anyone that is in the medical field and/or patient. It’s a good way to keep everyone on the same page for continuity of care!
    more
  • Easy to use Sep 30, 2019

    By Meemof6
    Overall friendly app, only complaint is that test results can’t be printed from the app. As it is now, they can only be viewed and if there is an out of network doctor that you want to share a copy of a test result, you can’t print it so you can take it with you to your appointment with the out of network doctor to review. Since not all health systems share electronic records, the ability to print test results from the app would improve patient care by enabling faster sharing of timely test results and potentially eliminate unnecessary duplication of lab work, etc. On the positive side, I’ve experienced great communication with my primary care physician through the message portion of the app. And the renewal of prescription process is also a great feature.
    more
  • Oct 16, 2020

    By Maureen Booth
    Confusing. Has me re-sign in when I am logged in and just trying to confirm my upcoming appointment. When I get to the notice of the upcoming appointment, my only choices are 'cancel' or 'reschedule.' I hope I confirmed my upcoming appointment.
    more
  • Oct 16, 2020

    By Jackie Arsenault
    Keeps showing error and crashes. Can't go back, can't see message, can't get out if it( close it out)
    more
  • Aug 3, 2020

    By Robin Pajarita Wood
    it's great normally, but sometimes I go to sign in and over and over until it locks me out it takes me back to signing up like I'm not even in there, in other words redoing the application. Then I keep trying and trying and then it locks me out completely when I really need it like right now. Please fix this glitch, thank you
    more
  • No Sync Calendar Oct 16, 2019

    By DRzMom
    The reason I downloaded this app is because I tried to sync my appts with my calendar on the laptop and it prompted a “save as” box. I thought I’d login on to the webpage from my iPhone where it might actually open my calendar. I couldn’t access the website bc it kept directing me to the app. I downloaded the app and there is no option to sync to my calendar, only to get reminders. I’ve wasted too much time and should’ve manually put it on my calendar. And I don’t like the idea of my data being sold! Although I like the easy access to my records and the idea to be reminded of appts via notifications, it’s not worth it. Now I have to figure out how to ensure that when I delete the app, I also withdraw any permissions to sell my data.
    more
  • Pretty good app Jan 17, 2020

    By Photo frenzy 1
    Overall this is a really good app for reaching my provider. The two items I would want that I haven’t seen, is the ability to still see my message once I have sent it to my provider, and for the scheduling part of the app to offer me the soonest available appointment date. I have been trying to schedule a physical and every time I press a day it takes a little bit of time to process my request and keeps coming back unavailable. It’s a pain to have to check every day until you can find one available...I went out three months and still haven’t found a date...which can be time consuming and therefore frustrating. But it is nice to see a lot of my medical information very easily.
    more
  • Oct 9, 2020

    By Kateryna Postryhach
    It sends me messages with fault information, stating there's an important update entered by the hospital. When I promptly open the app to view "an important update", there's NOTHING. This happened multiple times. What is this all about? I've got a very serious disease to follow, and this type of messages make me jump every single time. If I ever suffer from a heart attack, I'm positive this app will contribute to it as well.
    more
  • Breaks Bluetooth After Connecting with Cellular Data Mar 31, 2019

    By BullRun4Me
    I’ve had my iPhone XS since launch day and haven’t had any bluetooth problems until installing this app in Feb 2019. Every time I logged in with this app using cellular data it would break all Bluetooth connections from my iPhone, even to my Apple Watch and car infotainment system. Bluetooth would not work again until I disabled cellular data to this app (and this app only) in settings, reset bluetooth and/or reboot the phone. I had no problems if I used only wifi for this app and kept this app’s cellular data settings to off. This makes the app useless since I usually have access to a computer when on wifi thus I would just log in via the website. What business does this app have with bluetooth anyway? I’ve deleted this app from my iPhone and haven’t had any bluetooth problems since. This app works well for it’s designed purpose but the effect it has on my phone is unacceptable (it gets 2 stars instead of one since others who only intend to log on via wifi may still find it useful).
    more
  • Oct 22, 2020

    By Marsha Gruber
    Have a new phone. Now the information in the app has no current health information.
    more
  • No summary from doctors visits Nov 2, 2018

    By Misshelbylynn.sc
    The idea behind this app is great but it was not fully executed... I have had other healthcare apps/online portals that you could actually find detailed doctors notes from each visit. This helps in times where you needed to reassure yourself that you are following doctors exact orders without calling the office. Also, the data, like weight, keeps coming out wrong on the patients end. The past 3 visits (for my child) have been recorded but the weight has been wrong and I know this cannot be an error on the doctor’s side because I watch the scale every single time and we are watching baby’s weight closely. Getting the wrong information from this app is very counterproductive. I just feel like the app is not user friendly either. Would not recommend downloading and I will be emailing my provider about these inconveniences.
    more
  • No notifications, must re-enter credentials Sep 15, 2017

    By JoeSurfage
    This app could be great, but it's missing two : 1) It keeps forcing you to re-login - what a pain! And not just the password, but both the email address and password. It should save the credentials for you. It's on a smart phone after all - even the browser saves your credentials. If they truly believe they need another layer of login, they could at least implement touch-ID. 2) No notifications/badges - most apps will a) notify you when you receive a new message and b) add a badge to the app icon with the number of unread messages. This app does not. Instead, I get an email and have to know to go open this app and hunt around for the message - or, I can just click the link in the email and it'll open the web page where I can log in and see the message.
    more
  • Constantly crashes, worthless customer support Jun 6, 2018

    By Bugaboo06
    When I first got this app a couple of years ago, it worked great. Sometime last year, it suddenly started crashing as soon as I logged in. I could see my information momentarily, and then it would just close. I reinstalled it twice, I installed updates, nothing helped. So I contacted customer service. But instead of listening to me, they treated me like a moron, as though I must never have seen a piece of technology created in the last half-century. They insisted I reinstall it again. They insisted I didn’t know how to properly install an app (I guess tapping a button that says install is confusing for some....). They refused to acknowledge that the problem might be a bug in their software. They told me to try it on a different device. (I did, by the way, and it didn’t work any better on my iPad than it did on my phone.) They went back to the brilliant summation that I must be installing it wrong. Unfortunately, my doctor’s office insists on using this platform for most communication. I guess I installed them wrong, too? Update: The developers continue to do nothing to fix the app, although they did offer the extraordinarily helpful suggestion that I contact my medical provider to resolve the problem with *their* software. This makes tons of sense. In fact, I always contact my GP when I have computer issues. I’m sure he can fix this, too!
    more
  • Oct 10, 2020

    By PerKat
    can never get my appointments to open, the loading screen just spins and spins never opening. have the latest updates and have even tried to force stop app, uninstalled and reinstalled- my appointments will not open. very annoying when you can't verify appt. info. 2months after leaving orig. review, still can NOT access my appts. what's the point of using the app if 1 of the main features is unusable?? makes the app worthless.
    more
  • Doesn’t work, infuriating to use Sep 10, 2020

    By SageNabooru
    The way this app works has been dismal for the past year/several months or so. Troubleshooting doesn’t solve any of the problems, since they’re all with the programming itself. For some reason, my doctor wants to be “in” on all the latest, hip technology, and insists we use this app to request refills, view test results, etc. Nevertheless, I always have to call and request refills and test results anyway, since once I’m signed into the app, I’m immediately taken to a screen that tells me to “click here to launch the app” (clicking does nothing except highlight the text and image, and isn’t the app already launched?) or....download the app on the App Store??? Aren’t I already using the app?? I’m already signed in, so I know that’s not an issue. Clicking on “Help” creates a pop-up, most of whose text and links do not fit on the screen, so you can’t use any of them. The app is non-responsive to flipping the phone to make the screen wider, in hopes you can actually read the help pop-up. This happens every time now. I’m so fed up with it that I’m just going to have to see my doctor in person to request my refills, and I’m just going to have to show him in person that this app is not working.
    more
  • Not very good Nov 27, 2017

    By charisma1372
    If this app worked consistently and the way it is supposed to work it would be amazing, but I have had many problems with this app. After having major heart surgery, I downloaded it only for the convenience of being able to “easily” pay my bills. Immediately after downloading, I wasn’t able to even view my bills, much less make payments, so I contacted customer service. Once they finally straightened everything out after a few weeks, I was able to make one month’s worth of payments. Now, each time I try to pay an invoice, I receive an error message that says the payment provider cannot be contacted ... whatever that means. Of course when I call the phone number to try to pay, I don’t get an answer. I’m not sure if there is a disconnect between the app and the actual doctors’ offices or what, but this app has been pretty much nothing but aggravation for me. Also, I don’t know if it is supposed to automatically update but my insurance changed 5 months ago and that still hasn’t been reflected in my patient information. I understand that doctors are busy etc etc etc but this app has certainly not done much to make it easier for me to keep track of my records and bills.
    more
  • Oct 13, 2020

    By Dana Melby-Maddox
    Slow, glitchy and barely functional. All the $$ Mercy makes.....I would think they could throw us a bone and have one little app work as it should. Crazy right?
    more

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