FNBT Personal Mobile Banking

Really didn’t have a whole lot of issues with the previous app. I’m assuming I missed some sort of communication when it wouldn’t open anymore and I had to download a completely new version. I’m not sure why this is happening so if anyone has any suggestions... I can’t get past the window that requires a new user name and password. The default is my previous user name that apparently is not acceptable to the current security requirements. Yet that default previous password is the only one provided and I cannot enter a new one with free text. Is this something that needs to be remedied on a PC? If that’s the case, that needs to be fixed. This should be downloadable and accessible by a mobile device. Appreciate any advice

Absolutely useless. Tried 15 times to get into my account only to have to reset the password. Then the new password didn't meet the "specifications" that it clearly was. Don't bother downloading it's more effective to use the website and that does the same thing.

Ever since the new updates way back when, I can only access my mobile app by deleting, redownloading the app and then changing my password. Every single time! This is a massive inconvenience. And I’m not sure why this isn’t addressed or fixed by the dev teams. It’s time for me to close my account with First National because of this. I thought I’d keep it open to easily funnel money to members of my family because they use this app but even that functionality is not user friendly nor has any sort of education or onbaording. I’ll be consolidating my accounts and canceling.

Be careful with the send date. It's really easy to hit a date and then get charged for an expedited delivery. On a smart phone the red print is WAY too small. Whoever devised this method for Bill Pay must have been sick the day the term "user friendly" was taught.

Downloaded the new app to go along with the new online version (which has a terribly cheap looking interface and messed up all my online bill pays—yes, I have the latest version of Google Chrome). New app crashed 3 times when trying to log in. The aesthetics are poor and the actual app picture/lettering looks fake. Please update it to look more professional. Seems like a long downtime for an upgrade that has an interface that’s worse than before.

This app sucks! It doesn't have nearly the functions the old app had, it doesn't respond properly, takes multiple attempts to do everything, and it's less user-friendly then the previous app.

The other app was more user friendly. Would like to have bills imported and added to a "to do list" and the instant balance feature back.

I use my IPad with keyboard to keep up with my banking and a spreadsheet as my register. The new app ONLY can be used in portrait position vs. Landscape position. No ability to rotate the screen, requiring me to turn my head and read info sideways no can I any longer use the 2 apps in split screen anymore. Making the process to view my spreadsheet and the banking APP side by side to reconcile my account impossible. I DO NOT LIKE THIS NEW APP.

24hrs since not being able to get into my banking app, the help line they give you has been busy for 24hrs, called my local bank, on hold for 20 minutes to find out I have to uninstall my current app, re-install one of their new apps (personal or business), select “forgot username/password,” change my password, THEN I can see my mobile banking. What in the word..

Doesn't update transactions as quickly as it use too. Before everything was on the top to choose from. Where now, You always have to arrow back to get to the main menu to do different things. Not a fan at all.