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Fly Delta
Delta Air Lines, Inc.
Manage your travel on Delta with access to boarding passes, flight info & more.
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Manage your travel on Delta with access to boarding passes, flight info & more.
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About Fly Delta
Google Play
Welcome to Fly Delta, Delta’s award-winning Android app that makes travel easier than ever before.
Planning Your Trip
• Shop and book domestic and international flights
• Track and pay for upgrades using your SkyMiles®
• Manage travel preferences and payment methods
• Save a companion to your profile
• Need Help? Chat with one of our agents via Live Chat messaging
Use at the Airport
• ”Today” has everything you need for your day of travel
• Check in to your flight and receive your digital boarding pass
• ”Feed” gives you flight updates and gate change notifications
• Use Airport Maps to navigate through the airport
• View your place on the upgrade/standby list
• Scan your passport during check-in
• View, change or upgrade your seat
• Reserve Preferred Seats in the bulkhead or aisle
• Access boarding pass offline
• Pay for and track your checked bags
• Add Trip Extras like a Wi-Fi pass or Mileage Booster
• Monitor flight status and read details about our fleet and partners
• Rebook canceled flights or missed connections
During & After Your Flight
• Get real-time bag tracking alerts
• Map your flight en route
• Find Delta Sky Club® info
• Store and use mobile drink vouchers
The Fly Delta app for Android and delta.com are always free to use on Delta's Wi-Fi-enabled flights. Visit delta.com/app for more information.
Planning Your Trip
• Shop and book domestic and international flights
• Track and pay for upgrades using your SkyMiles®
• Manage travel preferences and payment methods
• Save a companion to your profile
• Need Help? Chat with one of our agents via Live Chat messaging
Use at the Airport
• ”Today” has everything you need for your day of travel
• Check in to your flight and receive your digital boarding pass
• ”Feed” gives you flight updates and gate change notifications
• Use Airport Maps to navigate through the airport
• View your place on the upgrade/standby list
• Scan your passport during check-in
• View, change or upgrade your seat
• Reserve Preferred Seats in the bulkhead or aisle
• Access boarding pass offline
• Pay for and track your checked bags
• Add Trip Extras like a Wi-Fi pass or Mileage Booster
• Monitor flight status and read details about our fleet and partners
• Rebook canceled flights or missed connections
During & After Your Flight
• Get real-time bag tracking alerts
• Map your flight en route
• Find Delta Sky Club® info
• Store and use mobile drink vouchers
The Fly Delta app for Android and delta.com are always free to use on Delta's Wi-Fi-enabled flights. Visit delta.com/app for more information.
App Store
Welcome to Fly Delta, Delta’s award winning iOS app. With our dynamic Today screen which provides quick access to your boarding pass and other important day-of-travel information, Fly Delta makes travel easier than ever before.
• Enroll in Delta's SkyMiles® program and earn miles every time you travel
• Find, compare and book Domestic and International flights
• Book SkyMiles award tickets
• Purchase Delta Comfort+™ seats and Trip Extras, including in-flight Wi-Fi, Priority Boarding and more
• Reserve Preferred Seats like bulkhead and aisle
• Rebook cancelled flights or missed connections
• Manage your trips, profile and customize your travel preferences
• Check your SkyMiles account balance and current Medallion® status
• Check in, view your boarding pass and add it to Apple Wallet
• Pay for checked bags and track their location
• Check the latest flight status and receive flight and gate change notifications
• Save a photo to remember your parking spot
• Check your status on the upgrade or standby list
• View or change your seat
• Locate Delta Sky Club® lounges
• View interactive airport maps, public transportation details and weather information
• Get detailed info about our fleet and partners
• Map flights en route with an interactive flight tracker
• “Today” gathers everything you need for your day of travel into one convenient place
• “Feed” ensures you always have the latest flight updates, gate changes and more
• View countdown to departure and arrival along with gate and baggage carousel information on Apple Watch
The Fly Delta app for iPhone and delta.com are always free to use on Delta’s Wi-Fi-enabled flights. Visit delta.com/app for more information.
Glass Bottom Jet™ a trademark of Delta Air Lines, Inc.
• Enroll in Delta's SkyMiles® program and earn miles every time you travel
• Find, compare and book Domestic and International flights
• Book SkyMiles award tickets
• Purchase Delta Comfort+™ seats and Trip Extras, including in-flight Wi-Fi, Priority Boarding and more
• Reserve Preferred Seats like bulkhead and aisle
• Rebook cancelled flights or missed connections
• Manage your trips, profile and customize your travel preferences
• Check your SkyMiles account balance and current Medallion® status
• Check in, view your boarding pass and add it to Apple Wallet
• Pay for checked bags and track their location
• Check the latest flight status and receive flight and gate change notifications
• Save a photo to remember your parking spot
• Check your status on the upgrade or standby list
• View or change your seat
• Locate Delta Sky Club® lounges
• View interactive airport maps, public transportation details and weather information
• Get detailed info about our fleet and partners
• Map flights en route with an interactive flight tracker
• “Today” gathers everything you need for your day of travel into one convenient place
• “Feed” ensures you always have the latest flight updates, gate changes and more
• View countdown to departure and arrival along with gate and baggage carousel information on Apple Watch
The Fly Delta app for iPhone and delta.com are always free to use on Delta’s Wi-Fi-enabled flights. Visit delta.com/app for more information.
Glass Bottom Jet™ a trademark of Delta Air Lines, Inc.
Filter Reviews
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Enjoy Flying Delta
I have been flying Delta since it acquired Western Airlines back in the 70s. I have had my problems with Delta Airlines, such as having them give my seat away while I was transferring terminals when I was on an emergency trip home as my mother was dying. That stunt allowed me to arrive 4 hours after my mother had lost consciousness for the last time. Delta of course apologized and gave me miles - Which meant nothing . But - the most important thing they did was updated their training manual to re-emphasize the importance of getting emergency traveling passengers to their proper gate and proper flight. Do not give seats away until you have checked all arriving flights and know there are no transferring passengers unaccounted for. I understand Delta is a big corporation and run for profit. They do their best. When I complain I have an actual email back in record time. Their aircraft is clean, modern and well-maintained. When I am overseas I trust the Delta planes. So what if they’re late? Their air miles are hard to obtain and expensive when you go to use them. But overall Delta’s people care about you, their aircraft is well-maintained and safe. The food is low satisfactory but above others. Their alcohol is great, Major labels, no off brands like Alaska. I Fly Delta because I trust them. -
New update has problems! I keep seeing my trips vanish and keeps saying technical difficulties. I add them again once it works and then they vanish again... Apparently they delete the trips in "my trips" if you don.t have internet connection and some other reasons that don.t make sense. I.m tired of having to add them 100 times. Seems this was fixed so updating review!
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Got kicked off my plane
I had gotten on my flight to Ft Myers when I realized I left my laptop at security and I asked the attendant if she could call over to see if they could secure it. She says “oh no, you go get your laptop”. I was so surprised that she said they’d wAit but I felt stupid to leave my laptop after given this kind of response from staff. I ran to the gate and made great timing coming back to the gate in less than 7 minutes. I watched the gate close as I ran for my life to make that flight to Ft Myers to address a family emergency which is the reason for my flight. They had taken my bags off the plane and threw them aside with my stuff falling out of it. When I asked for help to the staff that said they would wait, they said “that was on you. You didn’t have to go”. Given the fact that I’m traveling for a family emergency and timing is if the essence I would have never gone had I not been encouraged to by staff. Well then I found out that they gave my seat to someone else. In what, 5 minutes? Heartbreaking experience and quite frankly customer abuse. I’ve never been treated worse in my life. Heartbroken, shocked and stranded. Sava Farah -
Disappointed!
In fairness, there are many things this app does right - however, the plethora of things that are broken and that have been for years now merits a strongly worded inditement. The app consistently crashes with airport WiFi. Delta blames this on the local airport’s WIfI- but for a Multi-year Diamond Medallion with multiple million miles who sees hundreds of airports each year - it can’t always be the airports wifi - sorry Delta, that Dog don’t hunt! Also, the app crashes consistently (usually while I’m in the TSA line). For me, it crashed 1/2 the time I tried to use it in the last year (I wrote it down each time it crashed). This is unacceptable! You can change the amount of information stored on each device vs what has to be downloaded (and which is the likely cause of these crashes). For example, once my boarding pass has been downloaded - why does it need to be redone loaded every time I log on?? A simple byte of info indicating a change vs no change could flag it and give me the option of downloading an updated boarding pass or not - this would prevent it from crashing at the most in-opportune time (at the TSA line). Yes - I can bypass by taking a screenshot or saving it to my wallet - but most of the time I am running. If I’ve already downloaded my boarding pass - don’t make me log on and connect to get it again! I know you can fix this. Please do!! -
Lemme just start off by saying, regardless of the current pandemic we are all in, just in general, the FlyDelta app is spectacular, this isn't my biased opinion, I'm a frequent flyer and this app is absolutely crucial to use when and before I plan a trip either domestically or internationally, most of the reviews I'm seeing are from what I assume people with lower end hardware that are having these issues, I for instance am using a Pixel 2 XL, and have no issues, you're results will vary. ;)
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This app is so close to 5 stars
Until just a month ago, I was a loyal Premiere Gold United customer. I have to travel for work and it seemed the Delta schedules were better for me so I decided to give them a try. Delta has been great... but this isn’t a review about Delta, this is a review about the Delta app. Being used to United, I didn’t like this app at first. It took me a little time to get used to it, but I have to say that now that I’ve been using it for about a month, it’s great! I really enjoy it. It seems fast, allows me to quickly request cabin upgrades, searching and purchasing flights is incredible easy and well designed for a small phone screen. I really love it! So why only 4 stars? There’s really only one reason. I have no idea how to track how I’m doing toward reaching status without having to do a lot of math and use third-party apps to calculate my MQM and MQD for the trips I book. This is the only place where the United app is better. On United, each trip tells me specifically how manyMQMs and MQDs I’ll accrue for that trip. It also has a tool that looks at all my booked trips and will tell me how I’m tracking toward elite status based on future trips. This is a killer feature. Please, please consider adding this to the Delta app. If you add this feature, I’ll happily change my rating to 5 stars. -
I LOVE DELTA
I am loyal to very few large companies on this planet. My loyalty often winds up local whenever possible. However, with Delta, I feel as proud to be a loyalist as I do with a local business. They treat me right. When you earn status, IT MEANS SOMETHING! I capitalize that because with another major airline, my status I earned that was similar when I lived elsewhere and flew them a lot did nothing for me in comparison. I could go on and on about why I love Delta, but I’ll just end with the fact that they really try. They’ve improved. They’re staff is overwhelmingly good, and for a huge business like this, that is not easy. I’m a Delta loyalist for the rest of my days. The app works seamlessly by the way. I am supposed to mention that huh? Truly perfect app that will tell me right when my bags are loaded on the plane, at baggage claim, the whole 9’yards. Thanks Delta for being a good company. I hope this review makes someone happy, because I run a business and can’t even express the amount of people in your employ that have impressed and delighted me in my travels. Cheers! Flying you tomorrow! -
Please add the ability to add boarding passes to Google Pay. Mobile Boarding passes in the app are buggy. It swapped my name with another person I was travelling with, so my ticket had someone else's name on it. TSA gave me a lot of trouble for it.
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Ruined my luggage!
Delta has been exceptional in every way, well, except for 1 small thing .... when I got my luggage, upon arrival, my back was soaking wet. I had people waiting outside so I had to hurry. I figured if anything was really wrong with my things that I’d contact Delta & they’d handle it. Even the bad airlines will, at the very least, give you something for the loss or damage of your property that occurred while in they’re possession. Delta wants me to pay $30 just to file a claim with no guarantee of replacement or reimbursement. You’ve already set me back being I had to replace most of the clothes, gifts, & personal items that I brought & had to replace. So sad because other than that I’ve enjoyed Delta. I’m not a man of means, I’m a carpenter, so I don’t make the kind of money where I can just get new stuff & move on. Spending the money I had to, to replace all the missing & damaged stuff, left me with just enough to get home. I wish i wasn’t writing this because, like I said, I was happy in all other ways with Delta. It’s likely it won’t ever happen again if I stayed using Delta but I literally can’t afford a $1,000 + gamble, especially when there’s zero accountability from Delta when it comes to your property. Sorry. -
My first flight was through Delta and the return flight was delayed due to weather. There was a failure to communicate that my layover had been canceled and so I was stranded at an airport late in the evening. I reached out to Delta and they made things right. They reimbursed me for the amount of the room and gave me some flyer miles. Not many companies would make such amends and for that I think people will be happy with Delta's customer service.
No reviews available
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Enjoy Flying Delta
I have been flying Delta since it acquired Western Airlines back in the 70s. I have had my problems with Delta Airlines, such as having them give my seat away while I was transferring terminals when I was on an emergency trip home as my mother was dying. That stunt allowed me to arrive 4 hours after my mother had lost consciousness for the last time. Delta of course apologized and gave me miles - Which meant nothing . But - the most important thing they did was updated their training manual to re-emphasize the importance of getting emergency traveling passengers to their proper gate and proper flight. Do not give seats away until you have checked all arriving flights and know there are no transferring passengers unaccounted for. I understand Delta is a big corporation and run for profit. They do their best. When I complain I have an actual email back in record time. Their aircraft is clean, modern and well-maintained. When I am overseas I trust the Delta planes. So what if they’re late? Their air miles are hard to obtain and expensive when you go to use them. But overall Delta’s people care about you, their aircraft is well-maintained and safe. The food is low satisfactory but above others. Their alcohol is great, Major labels, no off brands like Alaska. I Fly Delta because I trust them. -
Got kicked off my plane
I had gotten on my flight to Ft Myers when I realized I left my laptop at security and I asked the attendant if she could call over to see if they could secure it. She says “oh no, you go get your laptop”. I was so surprised that she said they’d wAit but I felt stupid to leave my laptop after given this kind of response from staff. I ran to the gate and made great timing coming back to the gate in less than 7 minutes. I watched the gate close as I ran for my life to make that flight to Ft Myers to address a family emergency which is the reason for my flight. They had taken my bags off the plane and threw them aside with my stuff falling out of it. When I asked for help to the staff that said they would wait, they said “that was on you. You didn’t have to go”. Given the fact that I’m traveling for a family emergency and timing is if the essence I would have never gone had I not been encouraged to by staff. Well then I found out that they gave my seat to someone else. In what, 5 minutes? Heartbreaking experience and quite frankly customer abuse. I’ve never been treated worse in my life. Heartbroken, shocked and stranded. Sava Farah -
Lemme just start off by saying, regardless of the current pandemic we are all in, just in general, the FlyDelta app is spectacular, this isn't my biased opinion, I'm a frequent flyer and this app is absolutely crucial to use when and before I plan a trip either domestically or internationally, most of the reviews I'm seeing are from what I assume people with lower end hardware that are having these issues, I for instance am using a Pixel 2 XL, and have no issues, you're results will vary. ;)
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I LOVE DELTA
I am loyal to very few large companies on this planet. My loyalty often winds up local whenever possible. However, with Delta, I feel as proud to be a loyalist as I do with a local business. They treat me right. When you earn status, IT MEANS SOMETHING! I capitalize that because with another major airline, my status I earned that was similar when I lived elsewhere and flew them a lot did nothing for me in comparison. I could go on and on about why I love Delta, but I’ll just end with the fact that they really try. They’ve improved. They’re staff is overwhelmingly good, and for a huge business like this, that is not easy. I’m a Delta loyalist for the rest of my days. The app works seamlessly by the way. I am supposed to mention that huh? Truly perfect app that will tell me right when my bags are loaded on the plane, at baggage claim, the whole 9’yards. Thanks Delta for being a good company. I hope this review makes someone happy, because I run a business and can’t even express the amount of people in your employ that have impressed and delighted me in my travels. Cheers! Flying you tomorrow! -
I love flying Delta!
I can’t say it enough times how much I enjoy flying Delta. I have had to fly a lot for work and Delta is Leaps and bounds above the other airlines. Where they stand out the most is customer service! I only wish that when there happens to be a cheaper flight on another airline that Delta could match that price so that I wouldn’t be forced to fly those other airlines. My company requires I choose the cheapest option. I can usually explain it ends up cheaper on Delta due to my free checked luggage but once in a while I still have to fly another airline when I would much rather fly Delta! Keep up the good work Delta! Also, if I could recognize and individual employee then Kerry in Billings, MT deserves some real recognition. It is very hard to leave home every week and she is the nicest, friendliest Gate agent. She is often times training new staff and is very patient with them. She really is top notch and her warm smile makes leaving home a little less painful. Thank you Kerry! -
The Gold Standard
I travel a lot and I’m not loyal to any airline, money talks. With this in mind, I’ve traveled domestic and international with many airlines and have used, or attempted to use, all of their apps. Interoperability with Delta website. If you purchased your tickets via website, good news! The app will interface seamlessly with website purchases. Not all airline apps do this. Ease of use. Once logged in to the app, you have the option of staying logged in between sessions which is fantastic when you are traveling. This makes it easy to access your digital boarding pass. I made my first trip with just a carry on bag and an e-ticket by checking in on the app. This eliminated the trip to the kiosk or ticket counter. The entire time I was in the terminal, I kept thinking I was doing something wrong. I showed the e-ticket to security and the gate agent; that’s it!! Updates. There were many reminders as appropriate. This include: Check in 24 hrs prior Gate information Departure and arrival updates Boarding advisories Luggage advisories The app has a lot of great features, some found in other airline apps, some not. Some of these features include: Purchase tickets Update personal information needed to fly and TSA Flight tracking Terminal maps with GPS location to navigate the terminal Show boarding pass without logging into smartphone Skymile data ...and more. This is a must have app to fly in today’s electronic world. -
Does not do as they promise
I spent over 45 min on the phone while the representative helped me use miles to upgrade my flight to first class....I verbally confirmed with her numerous times that the amount of miles she quoted would upgrade myself and my co-traveler to first class for the flight to our destination as well as our return flight. Upon getting ready to check in I see our seats are in row 34....not quite first class. After waiting 2 hours for a call back to rectify this I was met with a “sorry, you should have checked on this”. The reps supervisor instructed the rep to let me know it was my fault, even through I had confirmed (again multiple times with the rep that did the upgrade a month ago). There were 3 open seats in first class at the time of this call and delta offered no help in this situation. For a customer that flys often forbvoth work and vacation they sure helped me make my next flight not be on delta. -
Cancelled flight
I have just completed two hours on the phone w a very pleasant delta rep. She was able to successfully rebook my flight after delta canceled it in error. I am pleased w the service today albeit I have had to sit by the side of the road in my car to carry out the transaction. My concern is when I requested some sort of compensation for the canceled flight, when I asked to speak to a supervisor, I was told I need to wait until the flight has concluded and THEN go about the business of calling or writing a letter detailing my “recent flight experience”. My choice would be to resolve the issue as soon as possible. I would imagine Delta would also wish to resolve the cancelled flight to the customers satisfaction. I am not okay with being told to wait. I believe I could be offered another avenue in a more timely manner and will continue to attempt to find a resolution before an entire week passes. -
Delta has Heart!
Weeks after the death of my husband and having made it through Christmas, I thought I was able to stumble through all the “firsts”. New Year’s Eve morning I realized I could not do New Year’s Eve alone and ER doctor daughter working, other daughter back in Vegas, friends all with plans. Spontaneously, I called a Delta agent and cried and explained why I could not stay alone (plus 15 degree below windchill in MI). I was not as strong as I thought and needed to get away. She took so much time and helped me plan an immediate trip to FL, with such good suggestions and I decided on Ft Lauderdale. I stayed at a beautiful hotel right on the ocean in 78 degrees and sun! On boarding I began crying and a flight attendant paid special attention and even wrote me a beautiful supportive note on a Delta napkin that I still have. There’s even more but this is getting too long! I have told everyone I can about Delta with a Heart! ❤️ -
Your app is the worst app around. Do you pay nuts to your IT people? Delta to me is the best airline as good as Virgin Atlantic! App should be USER friendly, links to all the services including future bookings.
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This app is so close to 5 stars
Until just a month ago, I was a loyal Premiere Gold United customer. I have to travel for work and it seemed the Delta schedules were better for me so I decided to give them a try. Delta has been great... but this isn’t a review about Delta, this is a review about the Delta app. Being used to United, I didn’t like this app at first. It took me a little time to get used to it, but I have to say that now that I’ve been using it for about a month, it’s great! I really enjoy it. It seems fast, allows me to quickly request cabin upgrades, searching and purchasing flights is incredible easy and well designed for a small phone screen. I really love it! So why only 4 stars? There’s really only one reason. I have no idea how to track how I’m doing toward reaching status without having to do a lot of math and use third-party apps to calculate my MQM and MQD for the trips I book. This is the only place where the United app is better. On United, each trip tells me specifically how manyMQMs and MQDs I’ll accrue for that trip. It also has a tool that looks at all my booked trips and will tell me how I’m tracking toward elite status based on future trips. This is a killer feature. Please, please consider adding this to the Delta app. If you add this feature, I’ll happily change my rating to 5 stars. -
My first flight was through Delta and the return flight was delayed due to weather. There was a failure to communicate that my layover had been canceled and so I was stranded at an airport late in the evening. I reached out to Delta and they made things right. They reimbursed me for the amount of the room and gave me some flyer miles. Not many companies would make such amends and for that I think people will be happy with Delta's customer service.
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New update has problems! I keep seeing my trips vanish and keeps saying technical difficulties. I add them again once it works and then they vanish again... Apparently they delete the trips in "my trips" if you don.t have internet connection and some other reasons that don.t make sense. I.m tired of having to add them 100 times. Seems this was fixed so updating review!
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Disappointed!
In fairness, there are many things this app does right - however, the plethora of things that are broken and that have been for years now merits a strongly worded inditement. The app consistently crashes with airport WiFi. Delta blames this on the local airport’s WIfI- but for a Multi-year Diamond Medallion with multiple million miles who sees hundreds of airports each year - it can’t always be the airports wifi - sorry Delta, that Dog don’t hunt! Also, the app crashes consistently (usually while I’m in the TSA line). For me, it crashed 1/2 the time I tried to use it in the last year (I wrote it down each time it crashed). This is unacceptable! You can change the amount of information stored on each device vs what has to be downloaded (and which is the likely cause of these crashes). For example, once my boarding pass has been downloaded - why does it need to be redone loaded every time I log on?? A simple byte of info indicating a change vs no change could flag it and give me the option of downloading an updated boarding pass or not - this would prevent it from crashing at the most in-opportune time (at the TSA line). Yes - I can bypass by taking a screenshot or saving it to my wallet - but most of the time I am running. If I’ve already downloaded my boarding pass - don’t make me log on and connect to get it again! I know you can fix this. Please do!! -
Please add the ability to add boarding passes to Google Pay. Mobile Boarding passes in the app are buggy. It swapped my name with another person I was travelling with, so my ticket had someone else's name on it. TSA gave me a lot of trouble for it.
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Ruined my luggage!
Delta has been exceptional in every way, well, except for 1 small thing .... when I got my luggage, upon arrival, my back was soaking wet. I had people waiting outside so I had to hurry. I figured if anything was really wrong with my things that I’d contact Delta & they’d handle it. Even the bad airlines will, at the very least, give you something for the loss or damage of your property that occurred while in they’re possession. Delta wants me to pay $30 just to file a claim with no guarantee of replacement or reimbursement. You’ve already set me back being I had to replace most of the clothes, gifts, & personal items that I brought & had to replace. So sad because other than that I’ve enjoyed Delta. I’m not a man of means, I’m a carpenter, so I don’t make the kind of money where I can just get new stuff & move on. Spending the money I had to, to replace all the missing & damaged stuff, left me with just enough to get home. I wish i wasn’t writing this because, like I said, I was happy in all other ways with Delta. It’s likely it won’t ever happen again if I stayed using Delta but I literally can’t afford a $1,000 + gamble, especially when there’s zero accountability from Delta when it comes to your property. Sorry. -
It always seemed to log off, right before boarding when you need the app.
Filter Reviews
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Just email me my mobile boarding pass like every other airline. Don't force you're 3rd rate, slow, poorly designed, useless app on the world. Not everything needs an app and this certainly doesn't. At least don't make it the only way to get a mobile boarding pass. Ridiculous.
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Wouldn't let me log in. I though I just forgot my password again, but then I tried on their website with a laptop and worked no problem. Had to uninstall and re-install app to make it work. I noticed the added biometric at login screen after that, which wasn't there before uninstall. Do I have to do this everytime there's an update?
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It now crashes every time I select "Wallet" or "Profile" so something broke during the latest update and the app needs fixing. Before the June update, this app was very useful, the only issue I had was the app would occasionally fail to give gate info.
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Many missing options
One of the many missing options is the opportunity to volunteer when a flight is overbooked. I just checked in for an overbooked flight and was never directed to the volunteer screen. If I had used the airport kiosk, I could have volunteered. True, volunteering does not guarantee being chosen, but at least I would have had the opportunity to try. I’ve had this same problem when the app has automatically checked me in and never allowed me the option of volunteering for overbooked flights. I am seriously considering deleting this app. Today: After neither the app nor the website would not let me volunteer, I checked in for this morning’s flight at the airport kiosk and easily accessed the volunteer screen. Unfortunately, I figured that I did not need the paper boarding pass because it would be on my phone. This app made me check in again to view the boarding passes and, once again, did not provide the volunteer screen. Fortunately, the gate agent was extremely helpful and added my name to the list at the price I wanted. The big problem is that if two people volunteer at the same price, one of the deciding factors is who volunteered first. It would be wonderful if the app let me volunteer when I check in 24 hours in advance then let me check the status whenever I want to see if the list has begun and add my name — if there was no list yet at check in. -
This app crashes everytime I try to access my trips or wallet even after reinstall or turning off the phone, used to be a good app, now its down the drain.
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Delta is a great airline. But this is the worse experience in my life dealing with your application. I am going to uninstall NOW. VERY ANGRY AND VERY VERY ACCEPT 😟 I reinstall your horrible app. Still not working. It just does not let me sign in.😬🥶.
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Poor design
Version 5.1 has a terrible color scheme. On one hand, the home screen has a new darker high contrast purple background, but the bottom half of the window as well as all the other window tabs are blaring white and low contrast! Does delta not have the resources to hire a graphics designer? Then, when starting the booking process, the sort function opens a picker control that has all the options (price, duration, etc) rendered in white on white, making it practically impossible to see the choices. Finally, if using the sort function, it actually executed a new query on the server for every option, which is mind numbing slow! Why could you not just re-sort the existing shown flights on the client side!!! Likewise, switching between prices shown in cash, Miles or miles+cash, also executes a new server query. This is sloppy work! You should run just one query that downloads a compete set of information, this will speed up the client app’s performance exponentially! The website is much better, not to mention feature full. I understand that Delta is not a software company, and so it may not have the in-house expertise of one, but these design problems are too egregious to go unnoticed! With millions of active daily users, including your own staff, how could all this have slipped by! Are your testers actually even using the app? If not, they should be. -
Disappointed
Dear Delta Customer Service, You really let me down today. I booked a flight using the Delta App and when I went to pay, it did not give me my flight confirmation details to confirm the flight was accurate. When I got the email confirmation, it was for the wrong day. When I went back to change the flight (I called your customer support line IMMEDIATELY), the customer service representative charged me an additional 11,000 points to change the flight - and it was just booked moments ago. The representative told me the price was higher based on demand. I was online at the same time, trying to see this mysterious cost increase as there were dozens of flights at the same exact cost! And the same flight he booked me on, there was NO additional costs associated with my flight. I basically got completely ripped off by the app and your customer support representative. To top it all off, I decided to use my points because my flight was last minute to attend and conduct my brothers memorial service. In the future, I will fly Alaska Airlines. They treat their customers better. I’m so very disappointed in Delta. It’s a shame because Delta was always the beat airlines. Now, it feels more like American Airlines... and they are just horrible. -
Really? Trying to schedule a round trip. says "no more seats available. Try using the flexible dates option". THERE IS NO EFFING FLEXIBLE DATES OPTION ON YOUR SEARCH! Message us for help. Oops, it crashes when I enter my phone number. THIS APP WAS WRITTEN BY BRAINLESS EFFING RETARDS!
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Delta Stinks
My daughter and her 3 year old and 8 month old sons just flew Delta from HELENA MT to ATLANTA GA. Her flight left Helena and was was rerouted to IDAHO FALLS ID due to engine problems. No problem there- this happens. The problem was once there my daughter’s seats were given to another passenger- again this happens but her luggage, including her car seats were on the plane she was supposed to be on. I would have driven from MT to ID to pick them up but without car seats it was impossible. My daughter tried to tell two attendants she was supposed to be on that flight and they rudely told her she was wrong. Later they saw that she was in fact supposed to be on the flight that left without her. She was stranded in the airport with two little ones for HOURS before being bused, with rental car seats, to SALT LAKE CITY where she was put up in a hotel for a couple hours before her early flight to ATLANTA. Her reason for flying to ATLANTA was for her grandmother’s funeral which she missed and just barely made the graveside service. I will NEVER fly Delta again and will tell EVERYONE I known to do the same. This isn’t the first time we’ve had problems with Delta but this will surely be the last!! How in the world do you not check the log and why was her luggage and car seats on the flight without her. Sounds like a big security breech to me! Delta stinks!!!!
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Bag check? Nope
Just tried to check bags on the app. Got through the process just to be told “bags can’t be checked at this time. Please present them to a Delta agent upon arrival at the airport “. Why make customers go through the process if bag check through the app isn’t available?
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Disappointed
Dear Delta Customer Service, You really let me down today. I booked a flight using the Delta App and when I went to pay, it did not give me my flight confirmation details to confirm the flight was accurate. When I got the email confirmation, it was for the wrong day. When I went back to change the flight (I called your customer support line IMMEDIATELY), the customer service representative charged me an additional 11,000 points to change the flight - and it was just booked moments ago. The representative told me the price was higher based on demand. I was online at the same time, trying to see this mysterious cost increase as there were dozens of flights at the same exact cost! And the same flight he booked me on, there was NO additional costs associated with my flight. I basically got completely ripped off by the app and your customer support representative. To top it all off, I decided to use my points because my flight was last minute to attend and conduct my brothers memorial service. In the future, I will fly Alaska Airlines. They treat their customers better. I’m so very disappointed in Delta. It’s a shame because Delta was always the beat airlines. Now, it feels more like American Airlines... and they are just horrible. -
I love this app but ...
The app is great. Well, most of the time. I should have known better. The first leg of my flight was delayed and, when the plane landed, I had 20 minutes to deplane and catch the next flight. No problem. The app said it was the next gate over in the same terminal. Whew! So, plenty of time to go to the bathroom, right? Double checked the app and now it says I’m supposed to go to the next terminal. Ugh. Down the stairs, just missed the train, ran to the next gate. The screen at the gate shows the next plane to my destination leaves in 90 minutes. What??!? Raced around to find a departure screen and lo and behold, my flight really was leaving where I just deplaned. Ran back to the previous terminal. If you’re tracking with me you’re thinking what I’m hoping won’t be true. The gate is now shut, the ramp pulled away and the plane sitting there just like it was mocking me. So, this is the last time I EVER rely on the app. Why the two databases aren’t synced is a mystery. You would think it would be reliable but I hope someone else benefits from my learned lesson. DO NOT RELY on the app.
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Just email me my mobile boarding pass like every other airline. Don't force you're 3rd rate, slow, poorly designed, useless app on the world. Not everything needs an app and this certainly doesn't. At least don't make it the only way to get a mobile boarding pass. Ridiculous.
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Wouldn't let me log in. I though I just forgot my password again, but then I tried on their website with a laptop and worked no problem. Had to uninstall and re-install app to make it work. I noticed the added biometric at login screen after that, which wasn't there before uninstall. Do I have to do this everytime there's an update?
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It now crashes every time I select "Wallet" or "Profile" so something broke during the latest update and the app needs fixing. Before the June update, this app was very useful, the only issue I had was the app would occasionally fail to give gate info.
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Many missing options
One of the many missing options is the opportunity to volunteer when a flight is overbooked. I just checked in for an overbooked flight and was never directed to the volunteer screen. If I had used the airport kiosk, I could have volunteered. True, volunteering does not guarantee being chosen, but at least I would have had the opportunity to try. I’ve had this same problem when the app has automatically checked me in and never allowed me the option of volunteering for overbooked flights. I am seriously considering deleting this app. Today: After neither the app nor the website would not let me volunteer, I checked in for this morning’s flight at the airport kiosk and easily accessed the volunteer screen. Unfortunately, I figured that I did not need the paper boarding pass because it would be on my phone. This app made me check in again to view the boarding passes and, once again, did not provide the volunteer screen. Fortunately, the gate agent was extremely helpful and added my name to the list at the price I wanted. The big problem is that if two people volunteer at the same price, one of the deciding factors is who volunteered first. It would be wonderful if the app let me volunteer when I check in 24 hours in advance then let me check the status whenever I want to see if the list has begun and add my name — if there was no list yet at check in. -
This app crashes everytime I try to access my trips or wallet even after reinstall or turning off the phone, used to be a good app, now its down the drain.
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Delta is a great airline. But this is the worse experience in my life dealing with your application. I am going to uninstall NOW. VERY ANGRY AND VERY VERY ACCEPT 😟 I reinstall your horrible app. Still not working. It just does not let me sign in.😬🥶.
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Poor design
Version 5.1 has a terrible color scheme. On one hand, the home screen has a new darker high contrast purple background, but the bottom half of the window as well as all the other window tabs are blaring white and low contrast! Does delta not have the resources to hire a graphics designer? Then, when starting the booking process, the sort function opens a picker control that has all the options (price, duration, etc) rendered in white on white, making it practically impossible to see the choices. Finally, if using the sort function, it actually executed a new query on the server for every option, which is mind numbing slow! Why could you not just re-sort the existing shown flights on the client side!!! Likewise, switching between prices shown in cash, Miles or miles+cash, also executes a new server query. This is sloppy work! You should run just one query that downloads a compete set of information, this will speed up the client app’s performance exponentially! The website is much better, not to mention feature full. I understand that Delta is not a software company, and so it may not have the in-house expertise of one, but these design problems are too egregious to go unnoticed! With millions of active daily users, including your own staff, how could all this have slipped by! Are your testers actually even using the app? If not, they should be. -
Really? Trying to schedule a round trip. says "no more seats available. Try using the flexible dates option". THERE IS NO EFFING FLEXIBLE DATES OPTION ON YOUR SEARCH! Message us for help. Oops, it crashes when I enter my phone number. THIS APP WAS WRITTEN BY BRAINLESS EFFING RETARDS!
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Delta Stinks
My daughter and her 3 year old and 8 month old sons just flew Delta from HELENA MT to ATLANTA GA. Her flight left Helena and was was rerouted to IDAHO FALLS ID due to engine problems. No problem there- this happens. The problem was once there my daughter’s seats were given to another passenger- again this happens but her luggage, including her car seats were on the plane she was supposed to be on. I would have driven from MT to ID to pick them up but without car seats it was impossible. My daughter tried to tell two attendants she was supposed to be on that flight and they rudely told her she was wrong. Later they saw that she was in fact supposed to be on the flight that left without her. She was stranded in the airport with two little ones for HOURS before being bused, with rental car seats, to SALT LAKE CITY where she was put up in a hotel for a couple hours before her early flight to ATLANTA. Her reason for flying to ATLANTA was for her grandmother’s funeral which she missed and just barely made the graveside service. I will NEVER fly Delta again and will tell EVERYONE I known to do the same. This isn’t the first time we’ve had problems with Delta but this will surely be the last!! How in the world do you not check the log and why was her luggage and car seats on the flight without her. Sounds like a big security breech to me! Delta stinks!!!! -
What good is a app that stops working all the time. Delta is better then this app. Definitely needs major overhaul. Crashes all the time. Please fix it.
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Release Notes
5.4.1
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