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Fly Delta

Fly Delta

Delta Air Lines, Inc.

Manage your travel on Delta with access to boarding passes, flight info & more.

4.8 Ratings 4M+ Reviews 10M+ Downloads

Ratings & Reviews

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  • I’m not happy Oct 25, 2021

    By lynb06
    Delta made an equipment change so my seat was down graded from economy plus to economy. I was wait listed for one of three available first class seats using my regional pass and Platium status awhile ago. My origami flight was booked lax to Westchester in economy plus, when my ticket was changed lax-jfk the agent apparently booked me in economy and did an automatic upgrade due to my status to economy plus. So Delta feels this down grade is ok! As my choice airlines and platinum member I thought there would be a possibility of just upgrading me from the waiting list to a first class seat which is available since the economy plus seats are full. Why spend 100,00+ on my Delta card if there is no consideration in maintaining my booked seat. I’m upset and disappointed in the change that was made due to your equipment change. When there are options to help out a customer maybe Delta revenue should not be it’s only priority. During COVID you did not want to refund my dollars on flight I was not able to take but offered credit which I’m still holding. I’m simply disappointed that now that I’m back flying my experience has been negative and disappointing.
  • Jan 19, 2022

    By Jason Polischeck
    Overall the app does what it needs to, however I would like to see some flash deals or some extras added. The price calendar would be great but instead you must use the browser on your device to achieve this.
  • I LOVE DELTA Dec 22, 2021

    By Bill and Nasha
    I am loyal to very few large companies on this planet. My loyalty often winds up local whenever possible. However, with Delta, I feel as proud to be a loyalist as I do with a local business. They treat me right. When you earn status, IT MEANS SOMETHING! I capitalize that because with another major airline, my status I earned that was similar when I lived elsewhere and flew them a lot did nothing for me in comparison. I could go on and on about why I love Delta, but I’ll just end with the fact that they really try. They’ve improved. They’re staff is overwhelmingly good, and for a huge business like this, that is not easy. I’m a Delta loyalist for the rest of my days. The app works seamlessly by the way. I am supposed to mention that huh? Truly perfect app that will tell me right when my bags are loaded on the plane, at baggage claim, the whole 9’yards. Thanks Delta for being a good company. I hope this review makes someone happy, because I run a business and can’t even express the amount of people in your employ that have impressed and delighted me in my travels. Cheers! Flying you tomorrow!
  • Ruined my luggage! Jun 18, 2020

    By William Kinsley
    Delta has been exceptional in every way, well, except for 1 small thing .... when I got my luggage, upon arrival, my back was soaking wet. I had people waiting outside so I had to hurry. I figured if anything was really wrong with my things that I’d contact Delta & they’d handle it. Even the bad airlines will, at the very least, give you something for the loss or damage of your property that occurred while in they’re possession. Delta wants me to pay $30 just to file a claim with no guarantee of replacement or reimbursement. You’ve already set me back being I had to replace most of the clothes, gifts, & personal items that I brought & had to replace. So sad because other than that I’ve enjoyed Delta. I’m not a man of means, I’m a carpenter, so I don’t make the kind of money where I can just get new stuff & move on. Spending the money I had to, to replace all the missing & damaged stuff, left me with just enough to get home. I wish i wasn’t writing this because, like I said, I was happy in all other ways with Delta. It’s likely it won’t ever happen again if I stayed using Delta but I literally can’t afford a $1,000 + gamble, especially when there’s zero accountability from Delta when it comes to your property. Sorry.
  • Jan 20, 2022

    By David Herring
    Can no longer book through the app. Just says technical difficulties and kicks you out. Very frustrating. Multiple updates and still no resolution.
  • Missing Dark Mode and Slide Over Oct 20, 2019

    By TreyJohnsonMN
    The new UI incorporates a lot more bright white screens. That is super jarring for any user running dark mode in iOS 13. Please allow for the UI to change dynamically between light and dark to match the system state. The app should also take advantage of the new slide over/split screen functionality on the iPad. The app is currently to spread out and hard to use on the larger iPad Pros, but with slide one it would look just like the iPhone version! That would be so nice to have because then the app would be much more useful when having to have safari, calendar, email, etc. open at the same time. Don’t get me wrong, I’m a very loyal Diamond Medallion and the Delta app is considerably better than other airlines - but as the app gets better and I use it more, these other features matter even more to me. Especially because the Delta website is considerably worse than the app when it comes to mobile interaction and information consumption.
  • Insurance Integration NEEDS IMPROVEMENT Sep 11, 2021

    By Garrick P
    I being the smart, responsible, fully self-aware individual I am pre-purchased flight insurance (I always will because I know me). However, the insane run around I’m receiving right now is out of this world. (Great thing I find runs relaxing.) It would be a great stride in your overall end user experience if insurance claims could be integrated into the app. Let’s be honest, with programming being where it is these days this is completely possible. I’ve already designed the flow in my mind and would be happy to have a chat with you on how to roll this out or I can leave this as a gift to you to do with it what you will. For right now: 1) I’ve been given the wrong information by the third party (2) customer service phone attendant and only now after (3) several calls have been informed after I leveraged my temper to inspire the lazy attendant to get out of autopilot and double check her information (4) that the insurance company isn’t open until Monday. What is this? 1950? I don’t even need to speak to an agent if I have a car wreck and this is by far less dramatic well until I left my review but now this is officially a situation. Fix it in Jesus name!
  • Jan 10, 2022

    By Eric Verduci
    When the app works, I like it just fine. However, since updating to Android 12 on my GS21 it simply will not open. Uninstall/reinstall, wiping cache partition, optimizing apps. It worked once after those actions, but back to simply crashing immediately. Edit: 1/9/22 - A Samsung/Android update has addressed the issue of constant crashes for me. Updating to 4 stars. If they add Android Wear and Widget support I'll give it 5.
  • Not as good as it used to be Aug 25, 2021

    By theappreviewer987654321
    Overall the app is pretty good but there's a few annoyances I have with it compared to other airlines' apps. My primary use for the app is for showing a boarding pass and for flight updates. I'm hoping they can address these issues. During the boarding process they could really use more push notifications. I had a flight board early and I had no idea until I happened to load the app and see that it says that it was boarding early. IIRC they used to do way more such as when your boarding group was called. Alaska's app will send push notifications for these kinds of events. They also need to fix the swipe gestures when you view your boarding pass. I had a flight with a layover and there was another ticket for my kid--so swiping will toggle between the legs of your trip or the tickets for the legs based on where you swipe. It's really easy to do the wrong swipe gestures and view the wrong leg of your trip. Tried to get into the wrong seat because of this. IMO tabs would be a way to organize this that makes it harder to get into the wrong view based on an incorrectly placed swipe.
  • Let me keep my roller bag Jul 17, 2021

    By PattyJoe96
    Great plane, had screens at every seat, clean, staff was professional and very neat in appearance. Two things, announcement volume was very loud and sure to scare you from a plane nap which are hard to come by- and a few too many messages welcoming me from Delta. Second, I was going to be cutting it close in time for a rehearsal dinner an hour out of Atlanta and only in town for 48 hours so didn’t pack much so just took a carry on. They announced that they had no more roller bag room just as I was next to board. The ticket agent assured me I could check if there was room and could keep my bag if there was room. However a luggage guy came and snatched it away from me as ticket agent put a tag on it and TA DA! I now had to wait for my baggage and go to baggage claim despite my careful planning and several volunteers putting their bags for ticketing. AND there was PLENTY of room on the plane for more bags and I was one of last third to board. Feel like I was VOLUNTOLD. Let me keep my roller bag or truly let me check first and if no room I will gladly forfeit.
  • I’m not happy Oct 25, 2021

    By lynb06
    Delta made an equipment change so my seat was down graded from economy plus to economy. I was wait listed for one of three available first class seats using my regional pass and Platium status awhile ago. My origami flight was booked lax to Westchester in economy plus, when my ticket was changed lax-jfk the agent apparently booked me in economy and did an automatic upgrade due to my status to economy plus. So Delta feels this down grade is ok! As my choice airlines and platinum member I thought there would be a possibility of just upgrading me from the waiting list to a first class seat which is available since the economy plus seats are full. Why spend 100,00+ on my Delta card if there is no consideration in maintaining my booked seat. I’m upset and disappointed in the change that was made due to your equipment change. When there are options to help out a customer maybe Delta revenue should not be it’s only priority. During COVID you did not want to refund my dollars on flight I was not able to take but offered credit which I’m still holding. I’m simply disappointed that now that I’m back flying my experience has been negative and disappointing.
  • Jan 19, 2022

    By Jason Polischeck
    Overall the app does what it needs to, however I would like to see some flash deals or some extras added. The price calendar would be great but instead you must use the browser on your device to achieve this.
  • I LOVE DELTA Dec 22, 2021

    By Bill and Nasha
    I am loyal to very few large companies on this planet. My loyalty often winds up local whenever possible. However, with Delta, I feel as proud to be a loyalist as I do with a local business. They treat me right. When you earn status, IT MEANS SOMETHING! I capitalize that because with another major airline, my status I earned that was similar when I lived elsewhere and flew them a lot did nothing for me in comparison. I could go on and on about why I love Delta, but I’ll just end with the fact that they really try. They’ve improved. They’re staff is overwhelmingly good, and for a huge business like this, that is not easy. I’m a Delta loyalist for the rest of my days. The app works seamlessly by the way. I am supposed to mention that huh? Truly perfect app that will tell me right when my bags are loaded on the plane, at baggage claim, the whole 9’yards. Thanks Delta for being a good company. I hope this review makes someone happy, because I run a business and can’t even express the amount of people in your employ that have impressed and delighted me in my travels. Cheers! Flying you tomorrow!
  • Ruined my luggage! Jun 18, 2020

    By William Kinsley
    Delta has been exceptional in every way, well, except for 1 small thing .... when I got my luggage, upon arrival, my back was soaking wet. I had people waiting outside so I had to hurry. I figured if anything was really wrong with my things that I’d contact Delta & they’d handle it. Even the bad airlines will, at the very least, give you something for the loss or damage of your property that occurred while in they’re possession. Delta wants me to pay $30 just to file a claim with no guarantee of replacement or reimbursement. You’ve already set me back being I had to replace most of the clothes, gifts, & personal items that I brought & had to replace. So sad because other than that I’ve enjoyed Delta. I’m not a man of means, I’m a carpenter, so I don’t make the kind of money where I can just get new stuff & move on. Spending the money I had to, to replace all the missing & damaged stuff, left me with just enough to get home. I wish i wasn’t writing this because, like I said, I was happy in all other ways with Delta. It’s likely it won’t ever happen again if I stayed using Delta but I literally can’t afford a $1,000 + gamble, especially when there’s zero accountability from Delta when it comes to your property. Sorry.
  • Jan 20, 2022

    By David Herring
    Can no longer book through the app. Just says technical difficulties and kicks you out. Very frustrating. Multiple updates and still no resolution.
  • Missing Dark Mode and Slide Over Oct 20, 2019

    By TreyJohnsonMN
    The new UI incorporates a lot more bright white screens. That is super jarring for any user running dark mode in iOS 13. Please allow for the UI to change dynamically between light and dark to match the system state. The app should also take advantage of the new slide over/split screen functionality on the iPad. The app is currently to spread out and hard to use on the larger iPad Pros, but with slide one it would look just like the iPhone version! That would be so nice to have because then the app would be much more useful when having to have safari, calendar, email, etc. open at the same time. Don’t get me wrong, I’m a very loyal Diamond Medallion and the Delta app is considerably better than other airlines - but as the app gets better and I use it more, these other features matter even more to me. Especially because the Delta website is considerably worse than the app when it comes to mobile interaction and information consumption.
  • Insurance Integration NEEDS IMPROVEMENT Sep 11, 2021

    By Garrick P
    I being the smart, responsible, fully self-aware individual I am pre-purchased flight insurance (I always will because I know me). However, the insane run around I’m receiving right now is out of this world. (Great thing I find runs relaxing.) It would be a great stride in your overall end user experience if insurance claims could be integrated into the app. Let’s be honest, with programming being where it is these days this is completely possible. I’ve already designed the flow in my mind and would be happy to have a chat with you on how to roll this out or I can leave this as a gift to you to do with it what you will. For right now: 1) I’ve been given the wrong information by the third party (2) customer service phone attendant and only now after (3) several calls have been informed after I leveraged my temper to inspire the lazy attendant to get out of autopilot and double check her information (4) that the insurance company isn’t open until Monday. What is this? 1950? I don’t even need to speak to an agent if I have a car wreck and this is by far less dramatic well until I left my review but now this is officially a situation. Fix it in Jesus name!
  • Jan 10, 2022

    By Eric Verduci
    When the app works, I like it just fine. However, since updating to Android 12 on my GS21 it simply will not open. Uninstall/reinstall, wiping cache partition, optimizing apps. It worked once after those actions, but back to simply crashing immediately. Edit: 1/9/22 - A Samsung/Android update has addressed the issue of constant crashes for me. Updating to 4 stars. If they add Android Wear and Widget support I'll give it 5.
  • Not as good as it used to be Aug 25, 2021

    By theappreviewer987654321
    Overall the app is pretty good but there's a few annoyances I have with it compared to other airlines' apps. My primary use for the app is for showing a boarding pass and for flight updates. I'm hoping they can address these issues. During the boarding process they could really use more push notifications. I had a flight board early and I had no idea until I happened to load the app and see that it says that it was boarding early. IIRC they used to do way more such as when your boarding group was called. Alaska's app will send push notifications for these kinds of events. They also need to fix the swipe gestures when you view your boarding pass. I had a flight with a layover and there was another ticket for my kid--so swiping will toggle between the legs of your trip or the tickets for the legs based on where you swipe. It's really easy to do the wrong swipe gestures and view the wrong leg of your trip. Tried to get into the wrong seat because of this. IMO tabs would be a way to organize this that makes it harder to get into the wrong view based on an incorrectly placed swipe.
  • Let me keep my roller bag Jul 17, 2021

    By PattyJoe96
    Great plane, had screens at every seat, clean, staff was professional and very neat in appearance. Two things, announcement volume was very loud and sure to scare you from a plane nap which are hard to come by- and a few too many messages welcoming me from Delta. Second, I was going to be cutting it close in time for a rehearsal dinner an hour out of Atlanta and only in town for 48 hours so didn’t pack much so just took a carry on. They announced that they had no more roller bag room just as I was next to board. The ticket agent assured me I could check if there was room and could keep my bag if there was room. However a luggage guy came and snatched it away from me as ticket agent put a tag on it and TA DA! I now had to wait for my baggage and go to baggage claim despite my careful planning and several volunteers putting their bags for ticketing. AND there was PLENTY of room on the plane for more bags and I was one of last third to board. Feel like I was VOLUNTOLD. Let me keep my roller bag or truly let me check first and if no room I will gladly forfeit.
  • Jan 24, 2022

    By Alex R
    Constantly getting the "were sorry this app is experiencing technical difficulties. Please try again" this has persisted for months. What is more frustrating is that the page I want to view is always loaded behind the error message, I just can't get to it.
  • Jan 16, 2022

    By Karsten Klimmek
    Extremely User Unfriendly There must be a major programming error. I cannot complete the check in on my galaxy phone. I had to use the Ipad to check in to see my boarding pass on the phone. Please consider taking a closer look at the programmig. Thank you
  • Flight changed Jul 13, 2021

    By planboz
    We have had our flights to and from our destination twice with one time changing airports on us. Since we used mileage, a free certificates and gift certificates 4months before our trip we call customer service to help us book. Our experience at that time was excellent. We were accompanied for all of our requests including booking our seats. Two months later our flight times were changed which resulted in loosing our assigned seats and not being able to add seats without paying extra for 2 people for a total of 6 flights. That said we were given the run around by CS that they could not do anything until we checked in. So come to find out we could not request any change in seats until we were at the gate. We are of retirement age and my husband is disabled so it is best for us to sit together. The last change was not only the time change but airport change. After calling CS 5 times 2 days prior to our return to let them know the airport change was inappropriate I was told someone would get back to me multiple times however no one ever called me back. CS did say it was Deltas mistake and they would get back to us. No one got back to us however we received an email the morning of check in showing our original airport. Now we will have to try to again get seats together for our 2 legs of our return trip at the gate. The hassle and anxiety of our first trip since COVID-19 has not been enjoyable. Shame on you Delta!
  • Jan 23, 2022

    By John Harms
    Cannot book a flight. I get an error "Please enter Last Name #PMT104008" after selecting the return flight. This still happens after checking my profile and reinstalling the app. I guess it's back to the desktop version.
  • Disappointed Apr 9, 2021

    By DidappointedInDelta
    I am extremely disappointed with Delta. In an effort to appease customers with a Delta canceled flight Delta packed my flight to 100% capacity. At what point do you decide that customers expecting you to honor your policy that you voluntarily set in place deserve to not receive the benefits of that policy? Customer service is very poor. I called to speak with a representative and the message I received said I would speak with a representative in 58 minutes. Over 90 minutes and I am still on hold. I chose to stay on hold because the last time I chose for a representative to call me back in an allotted time I received a text 2 hours after the allotted time asking if I still needed assistance. I attempted to use the text message option in the Delta app and I was repeatedly sent the same information that I already had access to on the app. Also when I attempted to book a flight with the app the price of the specific flight I chose tripled in the less than 1 minute it took to click the required responses. The app often has the message that it is offline or can’t process my request. In speaking with other members of my family they have had the same experience with the app not being able to process. I have been a loyal customer to Delta since I began flying when my daughter’s family moved half way across the country. I would love to continue to use Delta. Please consider all the contents of this message. Thank you.
  • Jan 24, 2022

    By sabrina allen
    Before this app was changed to fly delta the app worked great. Now every single time that I've tried to sign in to look at my trip to check in and get my boarding pass the app shuts down. Please fix this issue or revert back to the old app because this one sucks
  • Latest app version update is a fail Nov 18, 2021

    By Brennon T
    The latest update to the “today” tab is the opposite of an upgrade. It is now much more difficult to navigate. The ability to scroll through boarding pass segments has been great and very easy in prior versions. That has been replaced with several clicks needed for the same functionality that used to be a simple swipe. The boarding time and departure time do not show at the same time, instead it may show boarding time when you open the app the first time and departure time the next. Would be better if it could show both times. There also seems to be a bug in the version that causes the user to be logged out. Yesterday I was logged out while in line to drop my bag after opening the app, then again at security, again at the SkyClub, and again at boarding. What a pain to log back in each time (while wearing a mask). As a very loyal and frequent Delta customer, I want to love the app again. It has been great for quite some time now, but the early November 2021 update is a fail for me. Feels rushed and as if no customer feedback was requested. Hoping the upgrade is on the back end with functionality, but from the user standpoint this version needs some work. I’d love to give feedback from a user standpoint, please feel free to contact me.
  • Jan 22, 2022

    By Vicente Torres
    Yep used to work great However now every time you pull up flights it says there was an error and makes you start over. Doesn't matter that you start over because you wind up in the same spot starting over again.
  • Many missing options Jun 25, 2018

    By hapily
    One of the many missing options is the opportunity to volunteer when a flight is overbooked. I just checked in for an overbooked flight and was never directed to the volunteer screen. If I had used the airport kiosk, I could have volunteered. True, volunteering does not guarantee being chosen, but at least I would have had the opportunity to try. I’ve had this same problem when the app has automatically checked me in and never allowed me the option of volunteering for overbooked flights. I am seriously considering deleting this app. Today: After neither the app nor the website would not let me volunteer, I checked in for this morning’s flight at the airport kiosk and easily accessed the volunteer screen. Unfortunately, I figured that I did not need the paper boarding pass because it would be on my phone. This app made me check in again to view the boarding passes and, once again, did not provide the volunteer screen. Fortunately, the gate agent was extremely helpful and added my name to the list at the price I wanted. The big problem is that if two people volunteer at the same price, one of the deciding factors is who volunteered first. It would be wonderful if the app let me volunteer when I check in 24 hours in advance then let me check the status whenever I want to see if the list has begun and add my name — if there was no list yet at check in.
  • Jan 20, 2022

    By Greg Fendley
    The app lies about the number of seats available when you switch flights. The new user interface is garbage and you can barely find anything except your current flight.

No reviews available

No reviews available

  • I’m not happy Oct 25, 2021

    By lynb06
    Delta made an equipment change so my seat was down graded from economy plus to economy. I was wait listed for one of three available first class seats using my regional pass and Platium status awhile ago. My origami flight was booked lax to Westchester in economy plus, when my ticket was changed lax-jfk the agent apparently booked me in economy and did an automatic upgrade due to my status to economy plus. So Delta feels this down grade is ok! As my choice airlines and platinum member I thought there would be a possibility of just upgrading me from the waiting list to a first class seat which is available since the economy plus seats are full. Why spend 100,00+ on my Delta card if there is no consideration in maintaining my booked seat. I’m upset and disappointed in the change that was made due to your equipment change. When there are options to help out a customer maybe Delta revenue should not be it’s only priority. During COVID you did not want to refund my dollars on flight I was not able to take but offered credit which I’m still holding. I’m simply disappointed that now that I’m back flying my experience has been negative and disappointing.
  • I LOVE DELTA Dec 22, 2021

    By Bill and Nasha
    I am loyal to very few large companies on this planet. My loyalty often winds up local whenever possible. However, with Delta, I feel as proud to be a loyalist as I do with a local business. They treat me right. When you earn status, IT MEANS SOMETHING! I capitalize that because with another major airline, my status I earned that was similar when I lived elsewhere and flew them a lot did nothing for me in comparison. I could go on and on about why I love Delta, but I’ll just end with the fact that they really try. They’ve improved. They’re staff is overwhelmingly good, and for a huge business like this, that is not easy. I’m a Delta loyalist for the rest of my days. The app works seamlessly by the way. I am supposed to mention that huh? Truly perfect app that will tell me right when my bags are loaded on the plane, at baggage claim, the whole 9’yards. Thanks Delta for being a good company. I hope this review makes someone happy, because I run a business and can’t even express the amount of people in your employ that have impressed and delighted me in my travels. Cheers! Flying you tomorrow!
  • Missing Dark Mode and Slide Over Oct 20, 2019

    By TreyJohnsonMN
    The new UI incorporates a lot more bright white screens. That is super jarring for any user running dark mode in iOS 13. Please allow for the UI to change dynamically between light and dark to match the system state. The app should also take advantage of the new slide over/split screen functionality on the iPad. The app is currently to spread out and hard to use on the larger iPad Pros, but with slide one it would look just like the iPhone version! That would be so nice to have because then the app would be much more useful when having to have safari, calendar, email, etc. open at the same time. Don’t get me wrong, I’m a very loyal Diamond Medallion and the Delta app is considerably better than other airlines - but as the app gets better and I use it more, these other features matter even more to me. Especially because the Delta website is considerably worse than the app when it comes to mobile interaction and information consumption.
  • I love flying Delta! Dec 23, 2018

    By Chinks25
    I can’t say it enough times how much I enjoy flying Delta. I have had to fly a lot for work and Delta is Leaps and bounds above the other airlines. Where they stand out the most is customer service! I only wish that when there happens to be a cheaper flight on another airline that Delta could match that price so that I wouldn’t be forced to fly those other airlines. My company requires I choose the cheapest option. I can usually explain it ends up cheaper on Delta due to my free checked luggage but once in a while I still have to fly another airline when I would much rather fly Delta! Keep up the good work Delta! Also, if I could recognize and individual employee then Kerry in Billings, MT deserves some real recognition. It is very hard to leave home every week and she is the nicest, friendliest Gate agent. She is often times training new staff and is very patient with them. She really is top notch and her warm smile makes leaving home a little less painful. Thank you Kerry!
  • The Gold Standard Dec 10, 2018

    By Tired of Honeywell
    I travel a lot and I’m not loyal to any airline, money talks. With this in mind, I’ve traveled domestic and international with many airlines and have used, or attempted to use, all of their apps. Interoperability with Delta website. If you purchased your tickets via website, good news! The app will interface seamlessly with website purchases. Not all airline apps do this. Ease of use. Once logged in to the app, you have the option of staying logged in between sessions which is fantastic when you are traveling. This makes it easy to access your digital boarding pass. I made my first trip with just a carry on bag and an e-ticket by checking in on the app. This eliminated the trip to the kiosk or ticket counter. The entire time I was in the terminal, I kept thinking I was doing something wrong. I showed the e-ticket to security and the gate agent; that’s it!! Updates. There were many reminders as appropriate. This include: Check in 24 hrs prior Gate information Departure and arrival updates Boarding advisories Luggage advisories The app has a lot of great features, some found in other airline apps, some not. Some of these features include: Purchase tickets Update personal information needed to fly and TSA Flight tracking Terminal maps with GPS location to navigate the terminal Show boarding pass without logging into smartphone Skymile data ...and more. This is a must have app to fly in today’s electronic world.
  • Does not do as they promise Apr 10, 2018

    By Eweeezy
    I spent over 45 min on the phone while the representative helped me use miles to upgrade my flight to first class....I verbally confirmed with her numerous times that the amount of miles she quoted would upgrade myself and my co-traveler to first class for the flight to our destination as well as our return flight. Upon getting ready to check in I see our seats are in row 34....not quite first class. After waiting 2 hours for a call back to rectify this I was met with a “sorry, you should have checked on this”. The reps supervisor instructed the rep to let me know it was my fault, even through I had confirmed (again multiple times with the rep that did the upgrade a month ago). There were 3 open seats in first class at the time of this call and delta offered no help in this situation. For a customer that flys often forbvoth work and vacation they sure helped me make my next flight not be on delta.
  • Cancelled flight Jul 31, 2019

    By yellow polka dots
    I have just completed two hours on the phone w a very pleasant delta rep. She was able to successfully rebook my flight after delta canceled it in error. I am pleased w the service today albeit I have had to sit by the side of the road in my car to carry out the transaction. My concern is when I requested some sort of compensation for the canceled flight, when I asked to speak to a supervisor, I was told I need to wait until the flight has concluded and THEN go about the business of calling or writing a letter detailing my “recent flight experience”. My choice would be to resolve the issue as soon as possible. I would imagine Delta would also wish to resolve the cancelled flight to the customers satisfaction. I am not okay with being told to wait. I believe I could be offered another avenue in a more timely manner and will continue to attempt to find a resolution before an entire week passes.
  • It will only take 1 flight on Delta Jan 2, 2022

    By deltaisthebest
    For 5 years now I fly 90% Delta-and 10% Alaska(only because I have to). I’m From Seattle and it’s so funny how people are so loyal to Alaska when Delta has bypassed them years ago. Their planes are newer, live 17 channel tv in every seat, happier employees with way bigger smiles, get through immediately with a phone call, 20 min or less to retrieve luggage and they haven’t failed in 3 years ever. If you want to see the difference visit the Delta lounge in Seattle and visit Alaska’s lounge. Not even a comparison, actually it’s embarrassing for Alaska. AND MY MILES GO 37% further on Delta. And if you are Diamond Status on a Alaska then Delta will immediately honor that and make you Diamond with them. Take one flight with Delta, and you will see the best airline roaming the sky's! Delta is new and fresh with better perks, while Alaska is just tired and running on fumes! RGS
  • Disaster Jul 18, 2018

    By Freeze#28
    Our flight out of Minneapolis was delayed an hour and half. When we got to Atlanta, two out of five of our party sprinted to our gate. The other three of us were way back on the plane and couldn’t get off quick enough to get there on time. The two sprinters got to our gate 11 minutes before our flight was to take off. No staff was there. When the gate attendant finally showed up, she refused to let my friends on board. The other three of us got there 5 minutes before the plane was to depart. None of us were able to get on. That was the last flight of the day. The lady in customer service who was helping us after that was really rude and impatient with us. Also, the flight we were on was so full that we were made to check our carry on luggage, so we had nothing with us for sleeping over. Therefore, some of us were left without our necessary medication.
  • Delta has Heart! Jan 3, 2018

    By Spkskfjujwjdkd
    Weeks after the death of my husband and having made it through Christmas, I thought I was able to stumble through all the “firsts”. New Year’s Eve morning I realized I could not do New Year’s Eve alone and ER doctor daughter working, other daughter back in Vegas, friends all with plans. Spontaneously, I called a Delta agent and cried and explained why I could not stay alone (plus 15 degree below windchill in MI). I was not as strong as I thought and needed to get away. She took so much time and helped me plan an immediate trip to FL, with such good suggestions and I decided on Ft Lauderdale. I stayed at a beautiful hotel right on the ocean in 78 degrees and sun! On boarding I began crying and a flight attendant paid special attention and even wrote me a beautiful supportive note on a Delta napkin that I still have. There’s even more but this is getting too long! I have told everyone I can about Delta with a Heart! ❤️
  • Jan 19, 2022

    By Jason Polischeck
    Overall the app does what it needs to, however I would like to see some flash deals or some extras added. The price calendar would be great but instead you must use the browser on your device to achieve this.
  • Jan 10, 2022

    By Eric Verduci
    When the app works, I like it just fine. However, since updating to Android 12 on my GS21 it simply will not open. Uninstall/reinstall, wiping cache partition, optimizing apps. It worked once after those actions, but back to simply crashing immediately. Edit: 1/9/22 - A Samsung/Android update has addressed the issue of constant crashes for me. Updating to 4 stars. If they add Android Wear and Widget support I'll give it 5.
  • Let me keep my roller bag Jul 17, 2021

    By PattyJoe96
    Great plane, had screens at every seat, clean, staff was professional and very neat in appearance. Two things, announcement volume was very loud and sure to scare you from a plane nap which are hard to come by- and a few too many messages welcoming me from Delta. Second, I was going to be cutting it close in time for a rehearsal dinner an hour out of Atlanta and only in town for 48 hours so didn’t pack much so just took a carry on. They announced that they had no more roller bag room just as I was next to board. The ticket agent assured me I could check if there was room and could keep my bag if there was room. However a luggage guy came and snatched it away from me as ticket agent put a tag on it and TA DA! I now had to wait for my baggage and go to baggage claim despite my careful planning and several volunteers putting their bags for ticketing. AND there was PLENTY of room on the plane for more bags and I was one of last third to board. Feel like I was VOLUNTOLD. Let me keep my roller bag or truly let me check first and if no room I will gladly forfeit.
  • Use it for managing booked flights, but limited options when booking Jan 6, 2019

    By flyingfrog7
    Definitely worth downloading, as it provides all tools for managing your booked flights. I would recommend to use browser when booking though, especially when your dates are flexible and you want to see prices for +/- several days. Sometimes leaving or coming back just a day earlier or later results in drastic difference in price. The browser allows to select “flexible dates” and provides the grid view with prices, which gives you a good idea about the various flight costs during a particular time period. At the time is this writing there is no such option in the app. Only one departure and arrival date can be chosen at a time; to see prices for various dates one has to enter them manually for every flight price check, which takes forever and doesn’t provide the overall picture at a glance, like booking via browser does.
  • Rude agent Aug 20, 2018

    By Duke933
    In booking the bereavement tickets to my home for the passing of my grandmother, I dealt with an agent that was not similar to the kind of customer service I’m used to experiencing from Delta. I used to be a heavy traveler for work, and always made it a point to fly Delta. Almost every single one of the persons I came across was very accommodating and polite. The agent who booked my flights not only laughed at me when booking the flights, scoffed at my comment that I was used to better customer service from Delta, but made remarks when discussing my flight arrangements. I’m normally a fairly calloused person, but experiencing the death of my grandmother, whom I was close to was painful. This gentleman made the experience worse. My flights were outstanding as normal with Delta. One agent in Atlanta even helped my sister out by putting her in a seat that was open, since she was bringing a lap child. That was the type of customer service we’re used to. Thank you for your tome.
  • Delta Airline Review Oct 21, 2018

    By DLFFEpearl
    I have been a long time DL Customer for several years, approaching 3M miles. Over all my experience has been very positive. Great Airline, Great People, Great Customer Service. One of my negative impressions are the changes that DL made to their FF Program. Hard for me to completely understand when a lower level FF Customer who purchases a slightly higher or higher coach class ticket receives priority over a Diamond Flyer. As a Corporate Flyer we are asked to book our flights at least 14 days out, which usually results in a lower coach fare compared to a fare that was booked “late”. I have had on several occasions received a personal apology from a flight attendant. One time the flight attendant wrote me a personal note apologizing that I did not receive at least a DL comfort seat. One flight attendant showed me all of the Silver, Golds and Platinum’s that were seating in DL Comfort or 1st Class. DL is rewarding fare not loyalty. Just my impressions and experience this year.
  • Getting there Apr 12, 2019

    By DadJokesRule
    I appreciate the new patent check-in feature, but a few bugs and workflow issues were there. Checking in to Air France I had to re-enter my passport information. Small but annoying because you have it. A million times you have it. Plus I couldn’t add baggage. Maybe that’s on purpose, but then tell me. The last thing was I couldn’t add the boarding passes to my wallet. And one last gripe is that I saw people on Reddit saying the C+ upgrade option had the “only if seat preference available” option, but I couldn’t find it. Maybe because I’m currently international, but I would really like that option. I hate having to try and go back and claim an aisle in economy when I get “upgraded” to a center seat. Generally I like the application. Makes traveling so much easier; however these few little quirks will keep it at a 4 for now.
  • No Information Updates Apr 14, 2019

    By Zippada
    My bag disappeared on arrival at Orlando three days ago, and there has been no update to the information since the “Mishandled Baggage” report was filed. Did you search the area at the end of the night? Did you call other passengers who left bags behind? I called the number I was given to obtain information, and that was a terrible experience. The Delta representative read me information that I already knew, and could give me no information about the process Delta follows to try to recover a lost bag. When I told him it was important for me to recover the bag because my CPAP machine was in it, he asked for other items in the bag. I told him there was a heating pad in it. He then asked “Can you give me two or three other items that were in the bag?” How many medium size grey bags do you lose in a day with a CPAP machine and a heating pad?
  • Ruined my luggage! Jun 18, 2020

    By William Kinsley
    Delta has been exceptional in every way, well, except for 1 small thing .... when I got my luggage, upon arrival, my back was soaking wet. I had people waiting outside so I had to hurry. I figured if anything was really wrong with my things that I’d contact Delta & they’d handle it. Even the bad airlines will, at the very least, give you something for the loss or damage of your property that occurred while in they’re possession. Delta wants me to pay $30 just to file a claim with no guarantee of replacement or reimbursement. You’ve already set me back being I had to replace most of the clothes, gifts, & personal items that I brought & had to replace. So sad because other than that I’ve enjoyed Delta. I’m not a man of means, I’m a carpenter, so I don’t make the kind of money where I can just get new stuff & move on. Spending the money I had to, to replace all the missing & damaged stuff, left me with just enough to get home. I wish i wasn’t writing this because, like I said, I was happy in all other ways with Delta. It’s likely it won’t ever happen again if I stayed using Delta but I literally can’t afford a $1,000 + gamble, especially when there’s zero accountability from Delta when it comes to your property. Sorry.
  • Jan 20, 2022

    By David Herring
    Can no longer book through the app. Just says technical difficulties and kicks you out. Very frustrating. Multiple updates and still no resolution.
  • Insurance Integration NEEDS IMPROVEMENT Sep 11, 2021

    By Garrick P
    I being the smart, responsible, fully self-aware individual I am pre-purchased flight insurance (I always will because I know me). However, the insane run around I’m receiving right now is out of this world. (Great thing I find runs relaxing.) It would be a great stride in your overall end user experience if insurance claims could be integrated into the app. Let’s be honest, with programming being where it is these days this is completely possible. I’ve already designed the flow in my mind and would be happy to have a chat with you on how to roll this out or I can leave this as a gift to you to do with it what you will. For right now: 1) I’ve been given the wrong information by the third party (2) customer service phone attendant and only now after (3) several calls have been informed after I leveraged my temper to inspire the lazy attendant to get out of autopilot and double check her information (4) that the insurance company isn’t open until Monday. What is this? 1950? I don’t even need to speak to an agent if I have a car wreck and this is by far less dramatic well until I left my review but now this is officially a situation. Fix it in Jesus name!
  • Not as good as it used to be Aug 25, 2021

    By theappreviewer987654321
    Overall the app is pretty good but there's a few annoyances I have with it compared to other airlines' apps. My primary use for the app is for showing a boarding pass and for flight updates. I'm hoping they can address these issues. During the boarding process they could really use more push notifications. I had a flight board early and I had no idea until I happened to load the app and see that it says that it was boarding early. IIRC they used to do way more such as when your boarding group was called. Alaska's app will send push notifications for these kinds of events. They also need to fix the swipe gestures when you view your boarding pass. I had a flight with a layover and there was another ticket for my kid--so swiping will toggle between the legs of your trip or the tickets for the legs based on where you swipe. It's really easy to do the wrong swipe gestures and view the wrong leg of your trip. Tried to get into the wrong seat because of this. IMO tabs would be a way to organize this that makes it harder to get into the wrong view based on an incorrectly placed swipe.
  • Has gone backwards Jun 22, 2021

    By MrGoldCoast
    It doesn't do many of the things I would have expected: tell me my gate, give me real time status updates on flights, have terminal maps for connections, or note which claim my bags are on. Frankly a great airline app should act as a personal red coat: give me the info I need right now for what I am doing. So before I take-off it should say "hi, you flight is on-time at XX:XX from Gate 23 in Terminal 2, click here to check-in," when landing in ATL for a cx, it should say "you're arriving at gate B20 and your next flight is on time at XX:XX from gate E10. The closest SkyClub is B17 and click here for a map." When landing, it should say some like "Welcome to LA, you are arriving at gate 53 and your bags will be at claim 3 in Terminal 5". Then, if delayed, it would be great if I saw an IRROPS link with "we're sorry that our flights are late today, but click here to see your new flight options". Just some ideas on an app that would actually help make travel easier.
  • Newest version too many automatic features Nov 11, 2021

    By KeepBlueSideUp
    Generally Delta runs a great app, but the newest version implemented too many automated features and doesn’t allow the user the option to disable them. Delta brought back the dreaded auto check-in feature (I can’t find a way to turn it off). The newest update also features auto-screen brightness anytime you are on the “Today” screen which is unnecessary and obnoxious. Especially since Apple already does this (much better) if you use the “wallet” feature. The “today” screen has lots of great features that are pretty much useless if you feel like you’re staring into the sun the whole time. Yes, you can lower brightness manually but this is an extra step and reverses itself on every new click. In sending out the update, Delta also broke features of the older version of the app rendering it unreliable.
  • Checks you in without asking when you launch the app Feb 17, 2018

    By Brncoman1
    This is a very good app but it automatically checks you in as early as the day before if you open the app (without asking). For me that is always a bad idea. I hope they change this or make it a configurable setting. I never check in early because the nature of my business forces me change flights at the last minute sometimes. Today I desperately needed to change my flight but delta wouldn’t let me (on line or in the app) because I had already inadvertently “checked in” yesterday when I looked at the app just wanting to check my departing flight time. Couple that with a 2 hour wait to talk to someone at delta to see if I could get a later flight forced me to take my original flight and leave my customer when I really needed to stay a few more hours. I really can’t see how it benefits me to “check in” for a flight the day before.
  • App Review Oct 16, 2019

    By Frustrated 34567
    It would seem that many Apple Store users do not appreciate that they are supposed to be writing a review of the app and not about Delta performance, customer service, operations, etc. The most recent app provides much more functionality, including the ability to book a trip. Having experienced a misconnection because of weather (and LGA congestion and construction), I liked being able to track my checked baggage through the app. I do have one problem, though. The app has consistently started to check me in should I open it when I have a flight eligible for checkin. I am perfectly able to decide when I wish to check myself in. Perhaps I do not know how many bags I am going to check when I open up the app or maybe I want to see if any seats have opened up. Or maybe I want to book a trip. Maybe it is not designed to this, but it seems to be happening.
  • Lost/stolen baggage Atlanta airport Oct 1, 2021

    By Go go grannie!
    We love Delta but their baggage service leaves a LOT to be desired!!! Be very careful and mark your bags so they standout especially when flying into Atlanta. We were in the back of the plane and stopped to quickly use the restroom after leaving our flight. When we arrived at the baggage claim, we could not find one of our suitcases. After months of going back-and-forth with Delta, submitting everything they asked for, our suitcase had not been found. To make matters worse after submitting many receipts and literally spending countless hours trying to locate receipts—delta only gave us 25% of the purchase value!! $600 on a $2400 claim! My lost mouth guard alone was $400! Beware the subway brings in many homeless and our son who flies Delta consistently said he has seen homeless in the baggage claim area.
  • Devaluing of Medallion Status = no longer stands out among airlines Dec 27, 2019

    By BB-08$
    I recently signed up for a Delta Amex and I fly enough to qualify for Gold Medallion (likely Platinum in 2020). I have been increasingly disappointed by what status gets you. First class upgrades are rare, as Delta tries to sell any premium seat up until the last minute, despite the 72 hour upgrade window. The dedicated phone line is no better than any other phone line—I’ve encountered waits up to 2 hours. Sure, if you complain, they’ll throw a few thousand FF miles your way, but it just cost 35,000 miles for a NY to Bos ticket, so the miles don’t seem to be worth what they used to be. Flights are still relatively good in terms of being on-time, planes are relatively new, and flight attendants usually professional. But the trajectory has been downward in the overall experience compared to my expectations.
  • Latest app version update is a fail Nov 18, 2021

    By Brennon T
    The latest update to the “today” tab is the opposite of an upgrade. It is now much more difficult to navigate. The ability to scroll through boarding pass segments has been great and very easy in prior versions. That has been replaced with several clicks needed for the same functionality that used to be a simple swipe. The boarding time and departure time do not show at the same time, instead it may show boarding time when you open the app the first time and departure time the next. Would be better if it could show both times. There also seems to be a bug in the version that causes the user to be logged out. Yesterday I was logged out while in line to drop my bag after opening the app, then again at security, again at the SkyClub, and again at boarding. What a pain to log back in each time (while wearing a mask). As a very loyal and frequent Delta customer, I want to love the app again. It has been great for quite some time now, but the early November 2021 update is a fail for me. Feels rushed and as if no customer feedback was requested. Hoping the upgrade is on the back end with functionality, but from the user standpoint this version needs some work. I’d love to give feedback from a user standpoint, please feel free to contact me.
  • Jan 21, 2022

    By Paulos Tecle
    Currently opens only when I get a notification (from status bar on Android) not when I try to open the app from app drawer. Reduced a star because still not fixed. Can't open the app when I want, only when I get a notification, almost useless.
  • The User Interface Needs Work Dec 29, 2021

    By Eddy-Oh
    I've used the app for two trips at this point and want to like it, but I really struggled with it in moments that are simply inexcusable. On the first trip the feature that switches between flights/boarding passes was completely nonobvious to me. Eventually I stumbled onto the drop down menu (which was docked at the top of the boarding pass view), but it took awhile. On my second trip the boarding pass view presented me with a warning regarding a flight delay and I couldn't get the flight drop down menu to work at all. The boarding pass view defaulted to showing me my second flight's boarding pass rather than the first (???) and there was nothing I could do about it. I managed to get through security without a boarding pass and got a paper pass printed at the gate. Later I noticed the delay warning on the boarding pass screen actually had a tiny 'x' in the top corner which was nearly invisible. When I tapped it the flight delay warning went away and the flight drop down menu suddenly started working. Once again, it was completely nonobvious to me what the problem was. It's really disappointing to experience such trouble over tiny things that can be so easily avoided. Better design/testing is needed.
  • Disappointed Mar 3, 2020

    By AutumnCA
    Dear Delta Customer Service, You really let me down today. I booked a flight using the Delta App and when I went to pay, it did not give me my flight confirmation details to confirm the flight was accurate. When I got the email confirmation, it was for the wrong day. When I went back to change the flight (I called your customer support line IMMEDIATELY), the customer service representative charged me an additional 11,000 points to change the flight - and it was just booked moments ago. The representative told me the price was higher based on demand. I was online at the same time, trying to see this mysterious cost increase as there were dozens of flights at the same exact cost! And the same flight he booked me on, there was NO additional costs associated with my flight. I basically got completely ripped off by the app and your customer support representative. To top it all off, I decided to use my points because my flight was last minute to attend and conduct my brothers memorial service. In the future, I will fly Alaska Airlines. They treat their customers better. I’m so very disappointed in Delta. It’s a shame because Delta was always the beat airlines. Now, it feels more like American Airlines... and they are just horrible.
  • Jan 17, 2022

    By kyle flaherty
    The app is unacceptably buggy. Its ridiculous how they could release an app that is technically functional 50% of the time. Its a disgrace to the Delta reputation. However i commend their efforts since they are not a software company, however, i expected more. There are too many features and very few of said features function reliably or as designed.
  • Jan 18, 2022

    By Simon
    New update makes navigation much harder. Also blasts screen brightness to max when viewing boarding pass, so your phone blinds you when viewing at night on a plane. Also does not update boarding time when flights are delayed, so even when your flight is delayed 2h the boarding time displayed is the same as the original one. This update took multiple steps backwards.
  • If it ain’t broke…. Dec 20, 2021

    By Flying constantly
    I have been using this app for years and loved it since they fixed the issues that logged you out at the most inopportune time. I just updated the app for a recent flight and saw the new layout and my first thought was nice. A new improved interface. Soon found out though that the “improvement” was that now you cannot see the entire trip on one screen and seeing just the last leg of the trip almost made me miss my flight! After I figured out that I was only seeing the last leg I tried swiping to the other leg like before and nothing happened. Took me a minute to realize I hadn’t booked my flight incorrectly and that I had to awkwardly choose the correct leg from a small drop down at the top of the screen. This is not an improvement! Swiping through the trip is much better than a drop down. Also like to see the entire trip on one screen. Each leg shows as 1 of 1 which is either incorrect or just confusing. Sometimes change is just change and not improvement.
  • I love this app but ... Nov 16, 2018

    By inahurrybaldy
    The app is great. Well, most of the time. I should have known better. The first leg of my flight was delayed and, when the plane landed, I had 20 minutes to deplane and catch the next flight. No problem. The app said it was the next gate over in the same terminal. Whew! So, plenty of time to go to the bathroom, right? Double checked the app and now it says I’m supposed to go to the next terminal. Ugh. Down the stairs, just missed the train, ran to the next gate. The screen at the gate shows the next plane to my destination leaves in 90 minutes. What??!? Raced around to find a departure screen and lo and behold, my flight really was leaving where I just deplaned. Ran back to the previous terminal. If you’re tracking with me you’re thinking what I’m hoping won’t be true. The gate is now shut, the ramp pulled away and the plane sitting there just like it was mocking me. So, this is the last time I EVER rely on the app. Why the two databases aren’t synced is a mystery. You would think it would be reliable but I hope someone else benefits from my learned lesson. DO NOT RELY on the app.
  • Issues Mar 19, 2019

    By NK17s
    I have been flying on other airlines and used their app all the times. While using the Delta’s app, I didn’t felt good about these. I hope all unfamiliar people find it same. Because apps are meant to be used by novice people, but Im myself a Mobile Application Developer, I found it very hard or not good. These are my suggestions: 1. The dark color theme is good while traveling; but Me personally control the brightness of my mobile screen - all the time. Because you care so much about the battery life while traveling and having very Dark text and colors, frequently I had to brighten up my screen. But if we will have some light theme, even if I put low brightness-it will be visible. I know people, this sounds what! But when you are travelled long and tou don’t have charge on your phone. Then you will understand why. 2. I couldn’t even find Entertainment option in the App!! What! When you connect to wifi is that a only place to find entertainment option? I navigated through the app to find that Button 🤣 but still couldn’t find it. 3. I tried to write these as feedback but I ended up writing them as review. I never wrote any reviews on app store. But I throught I should write to make it more better for Everybody like me. 4. Added the boarding passes on Wallet. But if seats changed, wallet still shows the last seat. Its not updating. It was very confusing. Ended up asking at the gate what is my seat? Hope this gets some serious attention.
  • Somewhat Useful Nov 23, 2021

    By Jack Nickname 273457
    It seems to be broken from time to time. Sometimes I’ve had success using it, but it doesn’t seem to support screen sizes very well. I have text set to large on my phone and that makes the check in page not be able to scroll for some reason, so I can’t click acknowledge and end up having to use a browser to check in. You may as well try to use the app but if you have problems instead of getting frustrated it’s best just to try to use Safari and visit the website instead. I certainly wouldn’t count on being able to get to your boarding passes in this app so make sure they are added to your Apple Wallet if you want to be able to count on using them on your phones hen the time comes to show them to security and the gate. I’m surprised that the Apple version of this app has so many problems considering half of the users are probably Apple.
  • Jan 24, 2022

    By Alex R
    Constantly getting the "were sorry this app is experiencing technical difficulties. Please try again" this has persisted for months. What is more frustrating is that the page I want to view is always loaded behind the error message, I just can't get to it.
  • Jan 16, 2022

    By Karsten Klimmek
    Extremely User Unfriendly There must be a major programming error. I cannot complete the check in on my galaxy phone. I had to use the Ipad to check in to see my boarding pass on the phone. Please consider taking a closer look at the programmig. Thank you
  • Flight changed Jul 13, 2021

    By planboz
    We have had our flights to and from our destination twice with one time changing airports on us. Since we used mileage, a free certificates and gift certificates 4months before our trip we call customer service to help us book. Our experience at that time was excellent. We were accompanied for all of our requests including booking our seats. Two months later our flight times were changed which resulted in loosing our assigned seats and not being able to add seats without paying extra for 2 people for a total of 6 flights. That said we were given the run around by CS that they could not do anything until we checked in. So come to find out we could not request any change in seats until we were at the gate. We are of retirement age and my husband is disabled so it is best for us to sit together. The last change was not only the time change but airport change. After calling CS 5 times 2 days prior to our return to let them know the airport change was inappropriate I was told someone would get back to me multiple times however no one ever called me back. CS did say it was Deltas mistake and they would get back to us. No one got back to us however we received an email the morning of check in showing our original airport. Now we will have to try to again get seats together for our 2 legs of our return trip at the gate. The hassle and anxiety of our first trip since COVID-19 has not been enjoyable. Shame on you Delta!
  • Jan 23, 2022

    By John Harms
    Cannot book a flight. I get an error "Please enter Last Name #PMT104008" after selecting the return flight. This still happens after checking my profile and reinstalling the app. I guess it's back to the desktop version.
  • Disappointed Apr 9, 2021

    By DidappointedInDelta
    I am extremely disappointed with Delta. In an effort to appease customers with a Delta canceled flight Delta packed my flight to 100% capacity. At what point do you decide that customers expecting you to honor your policy that you voluntarily set in place deserve to not receive the benefits of that policy? Customer service is very poor. I called to speak with a representative and the message I received said I would speak with a representative in 58 minutes. Over 90 minutes and I am still on hold. I chose to stay on hold because the last time I chose for a representative to call me back in an allotted time I received a text 2 hours after the allotted time asking if I still needed assistance. I attempted to use the text message option in the Delta app and I was repeatedly sent the same information that I already had access to on the app. Also when I attempted to book a flight with the app the price of the specific flight I chose tripled in the less than 1 minute it took to click the required responses. The app often has the message that it is offline or can’t process my request. In speaking with other members of my family they have had the same experience with the app not being able to process. I have been a loyal customer to Delta since I began flying when my daughter’s family moved half way across the country. I would love to continue to use Delta. Please consider all the contents of this message. Thank you.
  • Jan 24, 2022

    By sabrina allen
    Before this app was changed to fly delta the app worked great. Now every single time that I've tried to sign in to look at my trip to check in and get my boarding pass the app shuts down. Please fix this issue or revert back to the old app because this one sucks
  • Jan 22, 2022

    By Vicente Torres
    Yep used to work great However now every time you pull up flights it says there was an error and makes you start over. Doesn't matter that you start over because you wind up in the same spot starting over again.
  • Many missing options Jun 25, 2018

    By hapily
    One of the many missing options is the opportunity to volunteer when a flight is overbooked. I just checked in for an overbooked flight and was never directed to the volunteer screen. If I had used the airport kiosk, I could have volunteered. True, volunteering does not guarantee being chosen, but at least I would have had the opportunity to try. I’ve had this same problem when the app has automatically checked me in and never allowed me the option of volunteering for overbooked flights. I am seriously considering deleting this app. Today: After neither the app nor the website would not let me volunteer, I checked in for this morning’s flight at the airport kiosk and easily accessed the volunteer screen. Unfortunately, I figured that I did not need the paper boarding pass because it would be on my phone. This app made me check in again to view the boarding passes and, once again, did not provide the volunteer screen. Fortunately, the gate agent was extremely helpful and added my name to the list at the price I wanted. The big problem is that if two people volunteer at the same price, one of the deciding factors is who volunteered first. It would be wonderful if the app let me volunteer when I check in 24 hours in advance then let me check the status whenever I want to see if the list has begun and add my name — if there was no list yet at check in.
  • Jan 20, 2022

    By Greg Fendley
    The app lies about the number of seats available when you switch flights. The new user interface is garbage and you can barely find anything except your current flight.
  • Poor design Jan 3, 2020

    By RamblinUSA
    Version 5.1 has a terrible color scheme. On one hand, the home screen has a new darker high contrast purple background, but the bottom half of the window as well as all the other window tabs are blaring white and low contrast! Does delta not have the resources to hire a graphics designer? Then, when starting the booking process, the sort function opens a picker control that has all the options (price, duration, etc) rendered in white on white, making it practically impossible to see the choices. Finally, if using the sort function, it actually executed a new query on the server for every option, which is mind numbing slow! Why could you not just re-sort the existing shown flights on the client side!!! Likewise, switching between prices shown in cash, Miles or miles+cash, also executes a new server query. This is sloppy work! You should run just one query that downloads a compete set of information, this will speed up the client app’s performance exponentially! The website is much better, not to mention feature full. I understand that Delta is not a software company, and so it may not have the in-house expertise of one, but these design problems are too egregious to go unnoticed! With millions of active daily users, including your own staff, how could all this have slipped by! Are your testers actually even using the app? If not, they should be.

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