Are you the owner of this App? To claim your App, click here!

Fly Delta

Name: Fly Delta
Rating: 4.8 (14214 reviews)

Delta Air Lines, Inc.

Manage your travel on Delta with access to boarding passes, flight info & more.

Free

4.8 Ratings 5M+ Reviews 10M+ Downloads

About Fly Delta

Manage your travel on Delta with access to boarding passes, flight info & more.

see more about Fly Delta

Ratings & Reviews

4.8

4.6M+ Ratings

88+%

8+%

2+%

1+%

2+%

Filter Reviews

Write a Review

All
Positive
Negative
Community
Expert
5
4
3
2
1

Write a Review

I’m not happy Oct 25, 2021

By lynb06

Delta made an equipment change so my seat was down graded from economy plus to economy. I was wait listed for one of three available first class seats using my regional pass and Platium status awhile ago. My origami flight was booked lax to Westchester in economy plus, when my ticket was changed lax-jfk the agent apparently booked me in economy and did an automatic upgrade due to my status to economy plus. So Delta feels this down grade is ok! As my choice airlines and platinum member I thought there would be a possibility of just upgrading me from the waiting list to a first class seat which is available since the economy plus seats are full. Why spend 100,00+ on my Delta card if there is no consideration in maintaining my booked seat. I’m upset and disappointed in the change that was made due to your equipment change. When there are options to help out a customer maybe Delta revenue should not be it’s only priority. During COVID you did not want to refund my dollars on flight I was not able to take but offered credit which I’m still holding. I’m simply disappointed that now that I’m back flying my experience has been negative and disappointing. more
Aug 2, 2022

By Valerie Williams

Update: Still doesn't work half the time. Was in line getting on a plane last week and 3 people next to me couldn't pull up their boarding passes. 2 different types of phones. IPhone and android. So much potential but so inconsistent. Crashing ~The app used to be fantastic. Now every time I attempt to access receipts for business travel expense reports, the app crashes and closes. It no longer will pull up historic receipts. more
Some good, some not Feb 8, 2022

By CBN304

Overall a decent app. The connection to wifi is a bit confusing and unintuitive. Feels like u accidentally find ur way every time depending on the plane and flight. Second, the contact us section is a. It if a disaster. One link leads u to text which creates undeliverable text. Crappy experience. Their mileage calculations are impossible to figure out. The app designers don’t know how to convey it so they describe things generally. The mileage wonks have created so many hidden levers to devalue ur ability to earn and spend. We’d to reduce the levers, complexities. And stop devaluing the members mileage. Last there should be an easy way to search for trips using dollars or miles from a airport with no specific destination but only based on price. Opinion is / remains it’s cute and useful for quick use but for deep searches it is not robust. Corners have been cut for the sake of an MVP product but needs to improve if they want to people to really use it. Searches need to offer and locate best deals using miles or dollars from single destination. Search results need better and more information sortable. Improve and add ways to spend mikes that don’t feel simply like an accommodation add-on. Rental cars and hotels are prices horribly stop devaluing miles so quickly. The credit card spend to achieve loyalty is pretty stupendous. Seems Delta would want more in the loyalty programs as it means return customers. more
Aug 15, 2022

By Christopher Shepard

I live in a former Delta hub. App has never located me correctly. Thinks I'm in the Chicago area. Have emailed tech support in the past. One might think that living in a former hub with an immense FF base/Delta loyalty would get this right. Oh well...it's still better than AA. Edit: issue resolved and up to four stars now. App is still buggy in places (e.g., wallet receipts don't work). more
I LOVE DELTA Dec 22, 2021

By Bill and Nasha

I am loyal to very few large companies on this planet. My loyalty often winds up local whenever possible. However, with Delta, I feel as proud to be a loyalist as I do with a local business. They treat me right. When you earn status, IT MEANS SOMETHING! I capitalize that because with another major airline, my status I earned that was similar when I lived elsewhere and flew them a lot did nothing for me in comparison. I could go on and on about why I love Delta, but I’ll just end with the fact that they really try. They’ve improved. They’re staff is overwhelmingly good, and for a huge business like this, that is not easy. I’m a Delta loyalist for the rest of my days. The app works seamlessly by the way. I am supposed to mention that huh? Truly perfect app that will tell me right when my bags are loaded on the plane, at baggage claim, the whole 9’yards. Thanks Delta for being a good company. I hope this review makes someone happy, because I run a business and can’t even express the amount of people in your employ that have impressed and delighted me in my travels. Cheers! Flying you tomorrow! more
Jun 30, 2022

By Steven Hunter

Update 6/30/22: No longer seeing the same issues. Seems to be much better now. -------- Have to constantly uninstall and reinstall the app to get it to work. Consistently getting a 'technical difficulties' message when I try to log in; works once after reinstalling, then fails again. Edit: Disabling biometric login appears to help avoid this issue. more
Insurance Integration NEEDS IMPROVEMENT Sep 11, 2021

By Garrick P

I being the smart, responsible, fully self-aware individual I am pre-purchased flight insurance (I always will because I know me). However, the insane run around I’m receiving right now is out of this world. (Great thing I find runs relaxing.) It would be a great stride in your overall end user experience if insurance claims could be integrated into the app. Let’s be honest, with programming being where it is these days this is completely possible. I’ve already designed the flow in my mind and would be happy to have a chat with you on how to roll this out or I can leave this as a gift to you to do with it what you will. For right now: 1) I’ve been given the wrong information by the third party (2) customer service phone attendant and only now after (3) several calls have been informed after I leveraged my temper to inspire the lazy attendant to get out of autopilot and double check her information (4) that the insurance company isn’t open until Monday. What is this? 1950? I don’t even need to speak to an agent if I have a car wreck and this is by far less dramatic well until I left my review but now this is officially a situation. Fix it in Jesus name! more
Susan strasser Jul 11, 2022

By Sustrass

While traveling home from nj to Florida delta canceled our flight. We rebooked with a connection in Atlanta. Delta took off late, causing me to miss my connection and resulting in my having to sleep in the terminal overnight. Scheduled for standby and notifying delta that I was traveling due to bereavement due to the death of my mom, I was told by the delta representative in the sky lounge that we were #’s 1&2 and we would definitely get seats. The next morning at 4:30 when the sky lounge opened I asked about the flight status and seating, the same gentleman told us we were 8&9 and we MAY get on! He then sent my ex husband who was traveling with me to the wrong terminal on the other side of the airport. I have all of the documentation including the boarding pass with the incorrect gate info. I travel with a service dog, due to my debilitating anxiety as I suffer from bipolar disorder, and aside from the grief of loosing my beloved mother, my travel experience on delta caused me to suffer a setback in my mental health. My travel companions were Marc strasser, Jared strasser and Jillian sidisky. more
Ruined my luggage! Jun 18, 2020

By William Kinsley

Delta has been exceptional in every way, well, except for 1 small thing .... when I got my luggage, upon arrival, my back was soaking wet. I had people waiting outside so I had to hurry. I figured if anything was really wrong with my things that I’d contact Delta & they’d handle it. Even the bad airlines will, at the very least, give you something for the loss or damage of your property that occurred while in they’re possession. Delta wants me to pay $30 just to file a claim with no guarantee of replacement or reimbursement. You’ve already set me back being I had to replace most of the clothes, gifts, & personal items that I brought & had to replace. So sad because other than that I’ve enjoyed Delta. I’m not a man of means, I’m a carpenter, so I don’t make the kind of money where I can just get new stuff & move on. Spending the money I had to, to replace all the missing & damaged stuff, left me with just enough to get home. I wish i wasn’t writing this because, like I said, I was happy in all other ways with Delta. It’s likely it won’t ever happen again if I stayed using Delta but I literally can’t afford a $1,000 + gamble, especially when there’s zero accountability from Delta when it comes to your property. Sorry. more
If it ain’t broke…. Dec 20, 2021

By Flying constantly

I have been using this app for years and loved it since they fixed the issues that logged you out at the most inopportune time. I just updated the app for a recent flight and saw the new layout and my first thought was nice. A new improved interface. Soon found out though that the “improvement” was that now you cannot see the entire trip on one screen and seeing just the last leg of the trip almost made me miss my flight! After I figured out that I was only seeing the last leg I tried swiping to the other leg like before and nothing happened. Took me a minute to realize I hadn’t booked my flight incorrectly and that I had to awkwardly choose the correct leg from a small drop down at the top of the screen. This is not an improvement! Swiping through the trip is much better than a drop down. Also like to see the entire trip on one screen. Each leg shows as 1 of 1 which is either incorrect or just confusing. Sometimes change is just change and not improvement. more

I’m not happy Oct 25, 2021

By lynb06

Delta made an equipment change so my seat was down graded from economy plus to economy. I was wait listed for one of three available first class seats using my regional pass and Platium status awhile ago. My origami flight was booked lax to Westchester in economy plus, when my ticket was changed lax-jfk the agent apparently booked me in economy and did an automatic upgrade due to my status to economy plus. So Delta feels this down grade is ok! As my choice airlines and platinum member I thought there would be a possibility of just upgrading me from the waiting list to a first class seat which is available since the economy plus seats are full. Why spend 100,00+ on my Delta card if there is no consideration in maintaining my booked seat. I’m upset and disappointed in the change that was made due to your equipment change. When there are options to help out a customer maybe Delta revenue should not be it’s only priority. During COVID you did not want to refund my dollars on flight I was not able to take but offered credit which I’m still holding. I’m simply disappointed that now that I’m back flying my experience has been negative and disappointing. more
Aug 2, 2022

By Valerie Williams

Update: Still doesn't work half the time. Was in line getting on a plane last week and 3 people next to me couldn't pull up their boarding passes. 2 different types of phones. IPhone and android. So much potential but so inconsistent. Crashing ~The app used to be fantastic. Now every time I attempt to access receipts for business travel expense reports, the app crashes and closes. It no longer will pull up historic receipts. more
Some good, some not Feb 8, 2022

By CBN304

Overall a decent app. The connection to wifi is a bit confusing and unintuitive. Feels like u accidentally find ur way every time depending on the plane and flight. Second, the contact us section is a. It if a disaster. One link leads u to text which creates undeliverable text. Crappy experience. Their mileage calculations are impossible to figure out. The app designers don’t know how to convey it so they describe things generally. The mileage wonks have created so many hidden levers to devalue ur ability to earn and spend. We’d to reduce the levers, complexities. And stop devaluing the members mileage. Last there should be an easy way to search for trips using dollars or miles from a airport with no specific destination but only based on price. Opinion is / remains it’s cute and useful for quick use but for deep searches it is not robust. Corners have been cut for the sake of an MVP product but needs to improve if they want to people to really use it. Searches need to offer and locate best deals using miles or dollars from single destination. Search results need better and more information sortable. Improve and add ways to spend mikes that don’t feel simply like an accommodation add-on. Rental cars and hotels are prices horribly stop devaluing miles so quickly. The credit card spend to achieve loyalty is pretty stupendous. Seems Delta would want more in the loyalty programs as it means return customers. more
Aug 15, 2022

By Christopher Shepard

I live in a former Delta hub. App has never located me correctly. Thinks I'm in the Chicago area. Have emailed tech support in the past. One might think that living in a former hub with an immense FF base/Delta loyalty would get this right. Oh well...it's still better than AA. Edit: issue resolved and up to four stars now. App is still buggy in places (e.g., wallet receipts don't work). more
I LOVE DELTA Dec 22, 2021

By Bill and Nasha

I am loyal to very few large companies on this planet. My loyalty often winds up local whenever possible. However, with Delta, I feel as proud to be a loyalist as I do with a local business. They treat me right. When you earn status, IT MEANS SOMETHING! I capitalize that because with another major airline, my status I earned that was similar when I lived elsewhere and flew them a lot did nothing for me in comparison. I could go on and on about why I love Delta, but I’ll just end with the fact that they really try. They’ve improved. They’re staff is overwhelmingly good, and for a huge business like this, that is not easy. I’m a Delta loyalist for the rest of my days. The app works seamlessly by the way. I am supposed to mention that huh? Truly perfect app that will tell me right when my bags are loaded on the plane, at baggage claim, the whole 9’yards. Thanks Delta for being a good company. I hope this review makes someone happy, because I run a business and can’t even express the amount of people in your employ that have impressed and delighted me in my travels. Cheers! Flying you tomorrow! more
Jun 30, 2022

By Steven Hunter

Update 6/30/22: No longer seeing the same issues. Seems to be much better now. -------- Have to constantly uninstall and reinstall the app to get it to work. Consistently getting a 'technical difficulties' message when I try to log in; works once after reinstalling, then fails again. Edit: Disabling biometric login appears to help avoid this issue. more
Insurance Integration NEEDS IMPROVEMENT Sep 11, 2021

By Garrick P

I being the smart, responsible, fully self-aware individual I am pre-purchased flight insurance (I always will because I know me). However, the insane run around I’m receiving right now is out of this world. (Great thing I find runs relaxing.) It would be a great stride in your overall end user experience if insurance claims could be integrated into the app. Let’s be honest, with programming being where it is these days this is completely possible. I’ve already designed the flow in my mind and would be happy to have a chat with you on how to roll this out or I can leave this as a gift to you to do with it what you will. For right now: 1) I’ve been given the wrong information by the third party (2) customer service phone attendant and only now after (3) several calls have been informed after I leveraged my temper to inspire the lazy attendant to get out of autopilot and double check her information (4) that the insurance company isn’t open until Monday. What is this? 1950? I don’t even need to speak to an agent if I have a car wreck and this is by far less dramatic well until I left my review but now this is officially a situation. Fix it in Jesus name! more
Susan strasser Jul 11, 2022

By Sustrass

While traveling home from nj to Florida delta canceled our flight. We rebooked with a connection in Atlanta. Delta took off late, causing me to miss my connection and resulting in my having to sleep in the terminal overnight. Scheduled for standby and notifying delta that I was traveling due to bereavement due to the death of my mom, I was told by the delta representative in the sky lounge that we were #’s 1&2 and we would definitely get seats. The next morning at 4:30 when the sky lounge opened I asked about the flight status and seating, the same gentleman told us we were 8&9 and we MAY get on! He then sent my ex husband who was traveling with me to the wrong terminal on the other side of the airport. I have all of the documentation including the boarding pass with the incorrect gate info. I travel with a service dog, due to my debilitating anxiety as I suffer from bipolar disorder, and aside from the grief of loosing my beloved mother, my travel experience on delta caused me to suffer a setback in my mental health. My travel companions were Marc strasser, Jared strasser and Jillian sidisky. more
Ruined my luggage! Jun 18, 2020

By William Kinsley

Delta has been exceptional in every way, well, except for 1 small thing .... when I got my luggage, upon arrival, my back was soaking wet. I had people waiting outside so I had to hurry. I figured if anything was really wrong with my things that I’d contact Delta & they’d handle it. Even the bad airlines will, at the very least, give you something for the loss or damage of your property that occurred while in they’re possession. Delta wants me to pay $30 just to file a claim with no guarantee of replacement or reimbursement. You’ve already set me back being I had to replace most of the clothes, gifts, & personal items that I brought & had to replace. So sad because other than that I’ve enjoyed Delta. I’m not a man of means, I’m a carpenter, so I don’t make the kind of money where I can just get new stuff & move on. Spending the money I had to, to replace all the missing & damaged stuff, left me with just enough to get home. I wish i wasn’t writing this because, like I said, I was happy in all other ways with Delta. It’s likely it won’t ever happen again if I stayed using Delta but I literally can’t afford a $1,000 + gamble, especially when there’s zero accountability from Delta when it comes to your property. Sorry. more
If it ain’t broke…. Dec 20, 2021

By Flying constantly

I have been using this app for years and loved it since they fixed the issues that logged you out at the most inopportune time. I just updated the app for a recent flight and saw the new layout and my first thought was nice. A new improved interface. Soon found out though that the “improvement” was that now you cannot see the entire trip on one screen and seeing just the last leg of the trip almost made me miss my flight! After I figured out that I was only seeing the last leg I tried swiping to the other leg like before and nothing happened. Took me a minute to realize I hadn’t booked my flight incorrectly and that I had to awkwardly choose the correct leg from a small drop down at the top of the screen. This is not an improvement! Swiping through the trip is much better than a drop down. Also like to see the entire trip on one screen. Each leg shows as 1 of 1 which is either incorrect or just confusing. Sometimes change is just change and not improvement. more

See all positive reviews

Jul 31, 2022

By Jason Kawa

Continually logs out. Really bad to the point I can't even switch to other apps at all. When I log in, I does not show trips or boarding passes for a while. If youre waiting in security, be sure to keep it open and don't let your phone's screen clear or go to sleep. Otherwise you will have to log in and wait. Reading other recent reviews it appears to be a widespread problem and Delta IT is apparently not even paying attention. more
Aug 7, 2022

By Aliya Tyus-Barnwell

No mobile boarding pass as promised; when I needed to make a flight change the app didn't work and Customer support never got back to me, so I had to sit on hold waiting to speak with someone on the phone for over an hour. Their phone hold times are ALWAYS long, and that's probably because this app and their other online automated systems barely work. If I was within half an hr of thr Airport it would have been easier to go directly to the Delta service desk than wait on the phone. more
Review of Delta App Mar 9, 2022

By SaunAnderson

My original flight 3/9 was canceled from JAX to RIC via LGA and Delta rescheduled me on another flight via JFK. Then my departure from JAX to JFK was delayed so much so that my arrival into RIC was being further pushed back. I was given the option to change my flight at no cost which I opted to do but I was not able to see what seats were available. I thought at some point I would be given the option to see available seats prior to finalizing the change but that never occurred. After accepting the change I found I didn’t have a seat assignment on the departure and I was assigned a middle seat (which I despise) on the connection. A passenger should be given the option to see what seats are available before making a change. I can assure you had I known prior to accepting the change that I would have to wait to be assigned a seat at the airport and that I would only have a middle seat on the connection I would not have changed from the rescheduled flight. Then to add insult to injury I used points to sit in Delta comfort from JAX to LGA because of the length of the flight. I no longer want to use points on either leg of the flights via ATL and I sincerely hope my points will be deposited back into my account. I had aisle seats (which I prefer) on both my original flights and I’m very disappointed I don’t have them on either flight tomorrow. I apologize for such a lengthy message; I didn’t expect to have to deal with flight changes that would disrupt my trip. more
Aug 11, 2022

By Julian Laborde

Update 8/11/22: Still the same. Nothing works. Today, I reverted to the good old ways of checking in at the airport except the lines were long and the employees didn't care much. At least I did get the boarding pass the app couldn't produce. "This app offers lots of links to "enhance the customer experience." 95% of the links take the customer to the "sorry, due to technical difficulties, nope. Unable. Call us." screen. Worse now than previous versions." more
Flight changed Jul 13, 2021

By planboz

We have had our flights to and from our destination twice with one time changing airports on us. Since we used mileage, a free certificates and gift certificates 4months before our trip we call customer service to help us book. Our experience at that time was excellent. We were accompanied for all of our requests including booking our seats. Two months later our flight times were changed which resulted in loosing our assigned seats and not being able to add seats without paying extra for 2 people for a total of 6 flights. That said we were given the run around by CS that they could not do anything until we checked in. So come to find out we could not request any change in seats until we were at the gate. We are of retirement age and my husband is disabled so it is best for us to sit together. The last change was not only the time change but airport change. After calling CS 5 times 2 days prior to our return to let them know the airport change was inappropriate I was told someone would get back to me multiple times however no one ever called me back. CS did say it was Deltas mistake and they would get back to us. No one got back to us however we received an email the morning of check in showing our original airport. Now we will have to try to again get seats together for our 2 legs of our return trip at the gate. The hassle and anxiety of our first trip since COVID-19 has not been enjoyable. Shame on you Delta! more
Awful partnership between delta and aero Mexico Apr 23, 2022

By Don Kitchen

I’m a loyal and long time delta customer. I’ve had my normal travel issue throughout the years (weather, flight cancellation etc.). Yet the past week with delta has been the worst of my tenure. First the app is not working properly when I tried to check in via my phone on my outbound flight it tried to charge me $180 for my free luggage. Then upon arriving at the airport we ran into a similar problem. Fortunately the ticket agent was experienced and resolved the issue with limited amount of wasted time. Now on my return, I had a schedule change and I tried to change my flight via my phone and Aero Mexico and Delta to not talk to each other at all. Both had conflicting information and would refuse to sync with each other. So I tried another avenue, I called delta directly and the agent said they changed my flight as desired and I was all good to go. Upon arriving at the aero Mexico ticketing counter they were only able to find my origami ticket and they helped me get to the bottom of the problem as my flight left without me. Next I call delta back again and they tell me the confirmation of the flight change from delta to aero Mexico new went through and this I was suppose to confirm online which doesn’t work. So morale of the story the very bad partnership between Aero Mexico and delta cost me 24 hrs time, $275 in expenses (hotel, cabs, duplicate Covid test). And most like it will cost delta a loyal customer. more
Jul 13, 2022

By Paige Cano

It's always had a bug where it will fully log me out despite the app still being open, no matter how many times I log back in within the same day. And the biometric login has never worked, either. Thus, I'm never able to use it as my boarding pass and have to print it out at the airport. Super frustrating as I'd rather use the app, but I know I can't trust it to work when I need it. more
Disappointed Apr 9, 2021

By DidappointedInDelta

I am extremely disappointed with Delta. In an effort to appease customers with a Delta canceled flight Delta packed my flight to 100% capacity. At what point do you decide that customers expecting you to honor your policy that you voluntarily set in place deserve to not receive the benefits of that policy? Customer service is very poor. I called to speak with a representative and the message I received said I would speak with a representative in 58 minutes. Over 90 minutes and I am still on hold. I chose to stay on hold because the last time I chose for a representative to call me back in an allotted time I received a text 2 hours after the allotted time asking if I still needed assistance. I attempted to use the text message option in the Delta app and I was repeatedly sent the same information that I already had access to on the app. Also when I attempted to book a flight with the app the price of the specific flight I chose tripled in the less than 1 minute it took to click the required responses. The app often has the message that it is offline or can’t process my request. In speaking with other members of my family they have had the same experience with the app not being able to process. I have been a loyal customer to Delta since I began flying when my daughter’s family moved half way across the country. I would love to continue to use Delta. Please consider all the contents of this message. Thank you. more
Jun 28, 2022

By Thomas Suckow

The app just gets worse. My wife and I had separate reservations on the same flight. Nearly every time I woke my screen while on my boarding pass it would forget I even had a trip and take me to her boarding pass. I'd have to log back in, navigate to my trips, refresh, then it would show up again. Incredibly frustrating. Then due to delays I ended up buying us new tickets in first class on the last flight out but wouldn't let me cancel the old tickets in the app. more
Imploding Airline May 16, 2022

By Mr. Bummed

Let me start by saying that I am not one to complain. Something very drastic has to occur before I become irate. Delta has managed to bring that out. This review is in reference to I recent trip I made from West Palm Beach to Cleveland. (both going and coming). To Cleveland: 1st leg to Atlanta….unknown 1 hour delay, 2nd leg, no flight attendant. Another 1/2 hour delay. I’m sure we could have taken off without a peanut distributor aboard. Return trip: 1st leg….1 hour delay which made the connecting flight impossible. (This delay was texted to my phone 1 hour before I had to leave for the airport).American Airlines had a seat that could have gotten me to West Palm, but Delta could not access that information in their system. Now I’m stuck in Cleveland overnight with a new flight that leaves at 6 am. They gave me 3 options for hotel reservations. 2 of them had shuttles that ran to the airport from 8 am to 10 pm. 1 of them had NO airport shuttle. My flight leaves at SIX! I won’t get into what happened next, just know that Delta could care less about how their customers are inconvenienced. If I wanted to get home the next day, I would have booked it that way. Now I’m hoping my rebooked flight has no issues. As a side note, they issued me a $25 food voucher, that didn’t work. I was also on a Delta flight 3 months ago with the same flight crew issues. I wish you luck if you choose Delta for your next adventure. Trust me….it WILL BE an adventure. more

See all negative reviews

No reviews available

See All Community Reviews

No reviews available

See All Expert Reviews

I’m not happy Oct 25, 2021

By lynb06

Delta made an equipment change so my seat was down graded from economy plus to economy. I was wait listed for one of three available first class seats using my regional pass and Platium status awhile ago. My origami flight was booked lax to Westchester in economy plus, when my ticket was changed lax-jfk the agent apparently booked me in economy and did an automatic upgrade due to my status to economy plus. So Delta feels this down grade is ok! As my choice airlines and platinum member I thought there would be a possibility of just upgrading me from the waiting list to a first class seat which is available since the economy plus seats are full. Why spend 100,00+ on my Delta card if there is no consideration in maintaining my booked seat. I’m upset and disappointed in the change that was made due to your equipment change. When there are options to help out a customer maybe Delta revenue should not be it’s only priority. During COVID you did not want to refund my dollars on flight I was not able to take but offered credit which I’m still holding. I’m simply disappointed that now that I’m back flying my experience has been negative and disappointing. more
I LOVE DELTA Dec 22, 2021

By Bill and Nasha

I am loyal to very few large companies on this planet. My loyalty often winds up local whenever possible. However, with Delta, I feel as proud to be a loyalist as I do with a local business. They treat me right. When you earn status, IT MEANS SOMETHING! I capitalize that because with another major airline, my status I earned that was similar when I lived elsewhere and flew them a lot did nothing for me in comparison. I could go on and on about why I love Delta, but I’ll just end with the fact that they really try. They’ve improved. They’re staff is overwhelmingly good, and for a huge business like this, that is not easy. I’m a Delta loyalist for the rest of my days. The app works seamlessly by the way. I am supposed to mention that huh? Truly perfect app that will tell me right when my bags are loaded on the plane, at baggage claim, the whole 9’yards. Thanks Delta for being a good company. I hope this review makes someone happy, because I run a business and can’t even express the amount of people in your employ that have impressed and delighted me in my travels. Cheers! Flying you tomorrow! more
Susan strasser Jul 11, 2022

By Sustrass

While traveling home from nj to Florida delta canceled our flight. We rebooked with a connection in Atlanta. Delta took off late, causing me to miss my connection and resulting in my having to sleep in the terminal overnight. Scheduled for standby and notifying delta that I was traveling due to bereavement due to the death of my mom, I was told by the delta representative in the sky lounge that we were #’s 1&2 and we would definitely get seats. The next morning at 4:30 when the sky lounge opened I asked about the flight status and seating, the same gentleman told us we were 8&9 and we MAY get on! He then sent my ex husband who was traveling with me to the wrong terminal on the other side of the airport. I have all of the documentation including the boarding pass with the incorrect gate info. I travel with a service dog, due to my debilitating anxiety as I suffer from bipolar disorder, and aside from the grief of loosing my beloved mother, my travel experience on delta caused me to suffer a setback in my mental health. My travel companions were Marc strasser, Jared strasser and Jillian sidisky. more
If it ain’t broke…. Dec 20, 2021

By Flying constantly

I have been using this app for years and loved it since they fixed the issues that logged you out at the most inopportune time. I just updated the app for a recent flight and saw the new layout and my first thought was nice. A new improved interface. Soon found out though that the “improvement” was that now you cannot see the entire trip on one screen and seeing just the last leg of the trip almost made me miss my flight! After I figured out that I was only seeing the last leg I tried swiping to the other leg like before and nothing happened. Took me a minute to realize I hadn’t booked my flight incorrectly and that I had to awkwardly choose the correct leg from a small drop down at the top of the screen. This is not an improvement! Swiping through the trip is much better than a drop down. Also like to see the entire trip on one screen. Each leg shows as 1 of 1 which is either incorrect or just confusing. Sometimes change is just change and not improvement. more
Missing Dark Mode and Slide Over Oct 20, 2019

By TreyJohnsonMN

The new UI incorporates a lot more bright white screens. That is super jarring for any user running dark mode in iOS 13. Please allow for the UI to change dynamically between light and dark to match the system state. The app should also take advantage of the new slide over/split screen functionality on the iPad. The app is currently to spread out and hard to use on the larger iPad Pros, but with slide one it would look just like the iPhone version! That would be so nice to have because then the app would be much more useful when having to have safari, calendar, email, etc. open at the same time. Don’t get me wrong, I’m a very loyal Diamond Medallion and the Delta app is considerably better than other airlines - but as the app gets better and I use it more, these other features matter even more to me. Especially because the Delta website is considerably worse than the app when it comes to mobile interaction and information consumption. more
The Gold Standard Dec 10, 2018

By Tired of Honeywell

I travel a lot and I’m not loyal to any airline, money talks. With this in mind, I’ve traveled domestic and international with many airlines and have used, or attempted to use, all of their apps. Interoperability with Delta website. If you purchased your tickets via website, good news! The app will interface seamlessly with website purchases. Not all airline apps do this. Ease of use. Once logged in to the app, you have the option of staying logged in between sessions which is fantastic when you are traveling. This makes it easy to access your digital boarding pass. I made my first trip with just a carry on bag and an e-ticket by checking in on the app. This eliminated the trip to the kiosk or ticket counter. The entire time I was in the terminal, I kept thinking I was doing something wrong. I showed the e-ticket to security and the gate agent; that’s it!! Updates. There were many reminders as appropriate. This include: Check in 24 hrs prior Gate information Departure and arrival updates Boarding advisories Luggage advisories The app has a lot of great features, some found in other airline apps, some not. Some of these features include: Purchase tickets Update personal information needed to fly and TSA Flight tracking Terminal maps with GPS location to navigate the terminal Show boarding pass without logging into smartphone Skymile data ...and more. This is a must have app to fly in today’s electronic world. more
Has gone backwards Jun 22, 2021

By MrGoldCoast

It doesn't do many of the things I would have expected: tell me my gate, give me real time status updates on flights, have terminal maps for connections, or note which claim my bags are on. Frankly a great airline app should act as a personal red coat: give me the info I need right now for what I am doing. So before I take-off it should say "hi, you flight is on-time at XX:XX from Gate 23 in Terminal 2, click here to check-in," when landing in ATL for a cx, it should say "you're arriving at gate B20 and your next flight is on time at XX:XX from gate E10. The closest SkyClub is B17 and click here for a map." When landing, it should say some like "Welcome to LA, you are arriving at gate 53 and your bags will be at claim 3 in Terminal 5". Then, if delayed, it would be great if I saw an IRROPS link with "we're sorry that our flights are late today, but click here to see your new flight options". Just some ideas on an app that would actually help make travel easier. more
I love flying Delta! Dec 23, 2018

By Chinks25

I can’t say it enough times how much I enjoy flying Delta. I have had to fly a lot for work and Delta is Leaps and bounds above the other airlines. Where they stand out the most is customer service! I only wish that when there happens to be a cheaper flight on another airline that Delta could match that price so that I wouldn’t be forced to fly those other airlines. My company requires I choose the cheapest option. I can usually explain it ends up cheaper on Delta due to my free checked luggage but once in a while I still have to fly another airline when I would much rather fly Delta! Keep up the good work Delta! Also, if I could recognize and individual employee then Kerry in Billings, MT deserves some real recognition. It is very hard to leave home every week and she is the nicest, friendliest Gate agent. She is often times training new staff and is very patient with them. She really is top notch and her warm smile makes leaving home a little less painful. Thank you Kerry! more
Flights Feb 3, 2019

By BVN5227

We flew from MSP to SLC. Not only was our flight delayed due to a last minute mechanical, we had to wait for a push back cart and de ice. Lastly, the flight was not catered with snacks. We would have missed our connecting flight if the pilots were not aboard our flight. Then our son who was flying out of SFO to meet us on Jackson the next day had a flight delay. He was sent back home as there was no way you could get him into Jackson. This caused us to miss a day and 1/2 with him on a trip specifically to meet up with him. When I called you during our delay, the agent said that we could change our return flights without charge, when I called back to change out flight the other agent said no. Frustrated that we were promised something that was not true. Furthermore, the delay for our son costed him over $130 in uber charges going to and from airport. Two not positive experiences with Delta in a 24 hour period. Not a way to get return customers. more
Does not do as they promise Apr 10, 2018

By Eweeezy

I spent over 45 min on the phone while the representative helped me use miles to upgrade my flight to first class....I verbally confirmed with her numerous times that the amount of miles she quoted would upgrade myself and my co-traveler to first class for the flight to our destination as well as our return flight. Upon getting ready to check in I see our seats are in row 34....not quite first class. After waiting 2 hours for a call back to rectify this I was met with a “sorry, you should have checked on this”. The reps supervisor instructed the rep to let me know it was my fault, even through I had confirmed (again multiple times with the rep that did the upgrade a month ago). There were 3 open seats in first class at the time of this call and delta offered no help in this situation. For a customer that flys often forbvoth work and vacation they sure helped me make my next flight not be on delta. more

See all 5 reviews

Aug 15, 2022

By Christopher Shepard

I live in a former Delta hub. App has never located me correctly. Thinks I'm in the Chicago area. Have emailed tech support in the past. One might think that living in a former hub with an immense FF base/Delta loyalty would get this right. Oh well...it's still better than AA. Edit: issue resolved and up to four stars now. App is still buggy in places (e.g., wallet receipts don't work). more
Jun 30, 2022

By Steven Hunter

Update 6/30/22: No longer seeing the same issues. Seems to be much better now. -------- Have to constantly uninstall and reinstall the app to get it to work. Consistently getting a 'technical difficulties' message when I try to log in; works once after reinstalling, then fails again. Edit: Disabling biometric login appears to help avoid this issue. more
Let me keep my roller bag Jul 17, 2021

By PattyJoe96

Great plane, had screens at every seat, clean, staff was professional and very neat in appearance. Two things, announcement volume was very loud and sure to scare you from a plane nap which are hard to come by- and a few too many messages welcoming me from Delta. Second, I was going to be cutting it close in time for a rehearsal dinner an hour out of Atlanta and only in town for 48 hours so didn’t pack much so just took a carry on. They announced that they had no more roller bag room just as I was next to board. The ticket agent assured me I could check if there was room and could keep my bag if there was room. However a luggage guy came and snatched it away from me as ticket agent put a tag on it and TA DA! I now had to wait for my baggage and go to baggage claim despite my careful planning and several volunteers putting their bags for ticketing. AND there was PLENTY of room on the plane for more bags and I was one of last third to board. Feel like I was VOLUNTOLD. Let me keep my roller bag or truly let me check first and if no room I will gladly forfeit. more
Use it for managing booked flights, but limited options when booking Jan 6, 2019

By flyingfrog7

Definitely worth downloading, as it provides all tools for managing your booked flights. I would recommend to use browser when booking though, especially when your dates are flexible and you want to see prices for +/- several days. Sometimes leaving or coming back just a day earlier or later results in drastic difference in price. The browser allows to select “flexible dates” and provides the grid view with prices, which gives you a good idea about the various flight costs during a particular time period. At the time is this writing there is no such option in the app. Only one departure and arrival date can be chosen at a time; to see prices for various dates one has to enter them manually for every flight price check, which takes forever and doesn’t provide the overall picture at a glance, like booking via browser does. more
Rude agent Aug 20, 2018

By Duke933

In booking the bereavement tickets to my home for the passing of my grandmother, I dealt with an agent that was not similar to the kind of customer service I’m used to experiencing from Delta. I used to be a heavy traveler for work, and always made it a point to fly Delta. Almost every single one of the persons I came across was very accommodating and polite. The agent who booked my flights not only laughed at me when booking the flights, scoffed at my comment that I was used to better customer service from Delta, but made remarks when discussing my flight arrangements. I’m normally a fairly calloused person, but experiencing the death of my grandmother, whom I was close to was painful. This gentleman made the experience worse. My flights were outstanding as normal with Delta. One agent in Atlanta even helped my sister out by putting her in a seat that was open, since she was bringing a lap child. That was the type of customer service we’re used to. Thank you for your tome. more
Delta Airline Review Oct 21, 2018

By DLFFEpearl

I have been a long time DL Customer for several years, approaching 3M miles. Over all my experience has been very positive. Great Airline, Great People, Great Customer Service. One of my negative impressions are the changes that DL made to their FF Program. Hard for me to completely understand when a lower level FF Customer who purchases a slightly higher or higher coach class ticket receives priority over a Diamond Flyer. As a Corporate Flyer we are asked to book our flights at least 14 days out, which usually results in a lower coach fare compared to a fare that was booked “late”. I have had on several occasions received a personal apology from a flight attendant. One time the flight attendant wrote me a personal note apologizing that I did not receive at least a DL comfort seat. One flight attendant showed me all of the Silver, Golds and Platinum’s that were seating in DL Comfort or 1st Class. DL is rewarding fare not loyalty. Just my impressions and experience this year. more
Getting there Apr 12, 2019

By DadJokesRule

I appreciate the new patent check-in feature, but a few bugs and workflow issues were there. Checking in to Air France I had to re-enter my passport information. Small but annoying because you have it. A million times you have it. Plus I couldn’t add baggage. Maybe that’s on purpose, but then tell me. The last thing was I couldn’t add the boarding passes to my wallet. And one last gripe is that I saw people on Reddit saying the C+ upgrade option had the “only if seat preference available” option, but I couldn’t find it. Maybe because I’m currently international, but I would really like that option. I hate having to try and go back and claim an aisle in economy when I get “upgraded” to a center seat. Generally I like the application. Makes traveling so much easier; however these few little quirks will keep it at a 4 for now. more

See all 4 reviews

Aug 2, 2022

By Valerie Williams

Update: Still doesn't work half the time. Was in line getting on a plane last week and 3 people next to me couldn't pull up their boarding passes. 2 different types of phones. IPhone and android. So much potential but so inconsistent. Crashing ~The app used to be fantastic. Now every time I attempt to access receipts for business travel expense reports, the app crashes and closes. It no longer will pull up historic receipts. more
Some good, some not Feb 8, 2022

By CBN304

Overall a decent app. The connection to wifi is a bit confusing and unintuitive. Feels like u accidentally find ur way every time depending on the plane and flight. Second, the contact us section is a. It if a disaster. One link leads u to text which creates undeliverable text. Crappy experience. Their mileage calculations are impossible to figure out. The app designers don’t know how to convey it so they describe things generally. The mileage wonks have created so many hidden levers to devalue ur ability to earn and spend. We’d to reduce the levers, complexities. And stop devaluing the members mileage. Last there should be an easy way to search for trips using dollars or miles from a airport with no specific destination but only based on price. Opinion is / remains it’s cute and useful for quick use but for deep searches it is not robust. Corners have been cut for the sake of an MVP product but needs to improve if they want to people to really use it. Searches need to offer and locate best deals using miles or dollars from single destination. Search results need better and more information sortable. Improve and add ways to spend mikes that don’t feel simply like an accommodation add-on. Rental cars and hotels are prices horribly stop devaluing miles so quickly. The credit card spend to achieve loyalty is pretty stupendous. Seems Delta would want more in the loyalty programs as it means return customers. more
Insurance Integration NEEDS IMPROVEMENT Sep 11, 2021

By Garrick P

I being the smart, responsible, fully self-aware individual I am pre-purchased flight insurance (I always will because I know me). However, the insane run around I’m receiving right now is out of this world. (Great thing I find runs relaxing.) It would be a great stride in your overall end user experience if insurance claims could be integrated into the app. Let’s be honest, with programming being where it is these days this is completely possible. I’ve already designed the flow in my mind and would be happy to have a chat with you on how to roll this out or I can leave this as a gift to you to do with it what you will. For right now: 1) I’ve been given the wrong information by the third party (2) customer service phone attendant and only now after (3) several calls have been informed after I leveraged my temper to inspire the lazy attendant to get out of autopilot and double check her information (4) that the insurance company isn’t open until Monday. What is this? 1950? I don’t even need to speak to an agent if I have a car wreck and this is by far less dramatic well until I left my review but now this is officially a situation. Fix it in Jesus name! more
Ruined my luggage! Jun 18, 2020

By William Kinsley

Delta has been exceptional in every way, well, except for 1 small thing .... when I got my luggage, upon arrival, my back was soaking wet. I had people waiting outside so I had to hurry. I figured if anything was really wrong with my things that I’d contact Delta & they’d handle it. Even the bad airlines will, at the very least, give you something for the loss or damage of your property that occurred while in they’re possession. Delta wants me to pay $30 just to file a claim with no guarantee of replacement or reimbursement. You’ve already set me back being I had to replace most of the clothes, gifts, & personal items that I brought & had to replace. So sad because other than that I’ve enjoyed Delta. I’m not a man of means, I’m a carpenter, so I don’t make the kind of money where I can just get new stuff & move on. Spending the money I had to, to replace all the missing & damaged stuff, left me with just enough to get home. I wish i wasn’t writing this because, like I said, I was happy in all other ways with Delta. It’s likely it won’t ever happen again if I stayed using Delta but I literally can’t afford a $1,000 + gamble, especially when there’s zero accountability from Delta when it comes to your property. Sorry. more
Changes Jun 10, 2022

By Shellbo6987

Once any leg of a trip has been changed the app and just delta altogether won’t allow you to go back and change the other legs or the same leg again. It shows an error message leaving me having to go another route to change it. I just had a flight that the time was changed to I had to to back and exchange to one that worked which left me with one that wasn’t great but the cheapest price but I wanted to be able to go back once a day if possible to see if the price on a perfectly fine flight would be close to my original price. I have no way to physically see it I just have ti contact delta and have them do it for me. So not only does delta need to fix that, they need to come up with a way to only pay the upgrade price for a new flight of the price the flight options were on the day of purchase and not the higher new price after the original flight was changed or removed completely. If the flights fare rules allow for change there’s 0 reason why you shouldn’t be able to do it yourself and take time to contact delta UNLESS that’s the rules and it’s stated before purchasing. more
Not as good as it used to be Aug 25, 2021

By theappreviewer987654321

Overall the app is pretty good but there's a few annoyances I have with it compared to other airlines' apps. My primary use for the app is for showing a boarding pass and for flight updates. I'm hoping they can address these issues. During the boarding process they could really use more push notifications. I had a flight board early and I had no idea until I happened to load the app and see that it says that it was boarding early. IIRC they used to do way more such as when your boarding group was called. Alaska's app will send push notifications for these kinds of events. They also need to fix the swipe gestures when you view your boarding pass. I had a flight with a layover and there was another ticket for my kid--so swiping will toggle between the legs of your trip or the tickets for the legs based on where you swipe. It's really easy to do the wrong swipe gestures and view the wrong leg of your trip. Tried to get into the wrong seat because of this. IMO tabs would be a way to organize this that makes it harder to get into the wrong view based on an incorrectly placed swipe. more
App and website are worthless Apr 27, 2021

By TooMuchTimeSpentOnMyEnd

I was notified our by email our flights had changed. I’ve had this happen before, and usually the change isn’t significant. This change had us arriving at our destination 2 1/2 hours later, and was too late. I tried everything to change the flight online, and on the app with no success. What was more frustrating is with “My Trips,” it gave the original flight information instead of the updated itinerary. I called the reservation line, and was on hold for FOUR hours before giving up. We are going to a family wedding, so I wrote a complaint/comment because I’m worried about not being able to change our flights. I got an email from Delta saying it could take up to two weeks for them to contact me about my complaint! I called again, and when the prompt asked if I was calling about my complaint, I finally got someone to help me. So if you need help, writing a comment/complaint is more effective than the website or app even if the link to update your trip was sent in the email from Delta. more
Newest version too many automatic features Nov 11, 2021

By KeepBlueSideUp

Generally Delta runs a great app, but the newest version implemented too many automated features and doesn’t allow the user the option to disable them. Delta brought back the dreaded auto check-in feature (I can’t find a way to turn it off). The newest update also features auto-screen brightness anytime you are on the “Today” screen which is unnecessary and obnoxious. Especially since Apple already does this (much better) if you use the “wallet” feature. The “today” screen has lots of great features that are pretty much useless if you feel like you’re staring into the sun the whole time. Yes, you can lower brightness manually but this is an extra step and reverses itself on every new click. In sending out the update, Delta also broke features of the older version of the app rendering it unreliable. more
Checks you in without asking when you launch the app Feb 17, 2018

By Brncoman1

This is a very good app but it automatically checks you in as early as the day before if you open the app (without asking). For me that is always a bad idea. I hope they change this or make it a configurable setting. I never check in early because the nature of my business forces me change flights at the last minute sometimes. Today I desperately needed to change my flight but delta wouldn’t let me (on line or in the app) because I had already inadvertently “checked in” yesterday when I looked at the app just wanting to check my departing flight time. Couple that with a 2 hour wait to talk to someone at delta to see if I could get a later flight forced me to take my original flight and leave my customer when I really needed to stay a few more hours. I really can’t see how it benefits me to “check in” for a flight the day before. more
App Review Oct 16, 2019

By Frustrated 34567

It would seem that many Apple Store users do not appreciate that they are supposed to be writing a review of the app and not about Delta performance, customer service, operations, etc. The most recent app provides much more functionality, including the ability to book a trip. Having experienced a misconnection because of weather (and LGA congestion and construction), I liked being able to track my checked baggage through the app. I do have one problem, though. The app has consistently started to check me in should I open it when I have a flight eligible for checkin. I am perfectly able to decide when I wish to check myself in. Perhaps I do not know how many bags I am going to check when I open up the app or maybe I want to see if any seats have opened up. Or maybe I want to book a trip. Maybe it is not designed to this, but it seems to be happening. more

See all 3 reviews

Jun 28, 2022

By Thomas Suckow

The app just gets worse. My wife and I had separate reservations on the same flight. Nearly every time I woke my screen while on my boarding pass it would forget I even had a trip and take me to her boarding pass. I'd have to log back in, navigate to my trips, refresh, then it would show up again. Incredibly frustrating. Then due to delays I ended up buying us new tickets in first class on the last flight out but wouldn't let me cancel the old tickets in the app. more
Change of flight times Apr 13, 2022

By JFrog45671

After several lights changes since the time I originally booked, my international layover went from 1 hour and 45 minutes to only 40 minutes. A 45 minute layover for an international connection is not enough time, especially as I am flying with a family of five, this forced asked to switch flights. In doing so, I lost the upgraded seats I initially used points for. This would not have been a big deal, but it is highly disappointing that delta would not reimburse you for the points lost due to a change on their end. This policy really needs changed. In addition, the four hour plus waiting to talk to a representative force me to try to utilize the chat function. Even though I know I was able to speak to somebody relatively quickly, I made it all the way to having new flights but the person I was talking to left the chat. Waited a while and then the screen turned out causing me to start over. OK I thought, disappointing but just a fluke, but what do you know it happened again. The second time, I am mediately typed “representative“ and then we can immediately going through the process with a third agent. At least this time all the previous chat information was still up for her to review instead of starting back from scratch. The system need some bugs worked out, it’s also very hard to read on an iPhone. more
Jun 25, 2022

By C

New UI updates have taken away the ability to easily navigate. Items load slowly and having to select from a drop down for connecting flights vs swiping is archaic. In addition to incorrect information displaying, the pop ups in app are reminiscent of the 2000's web page JavaScript alerts. These also display incorrect information and will continue to pop up every time you enter the app even if that segment of the trip is complete. more
Latest app version update is a fail Nov 18, 2021

By Brennon T

The latest update to the “today” tab is the opposite of an upgrade. It is now much more difficult to navigate. The ability to scroll through boarding pass segments has been great and very easy in prior versions. That has been replaced with several clicks needed for the same functionality that used to be a simple swipe. The boarding time and departure time do not show at the same time, instead it may show boarding time when you open the app the first time and departure time the next. Would be better if it could show both times. There also seems to be a bug in the version that causes the user to be logged out. Yesterday I was logged out while in line to drop my bag after opening the app, then again at security, again at the SkyClub, and again at boarding. What a pain to log back in each time (while wearing a mask). As a very loyal and frequent Delta customer, I want to love the app again. It has been great for quite some time now, but the early November 2021 update is a fail for me. Feels rushed and as if no customer feedback was requested. Hoping the upgrade is on the back end with functionality, but from the user standpoint this version needs some work. I’d love to give feedback from a user standpoint, please feel free to contact me. more
Jul 19, 2022

By Tracy

When this app works as designed, it's great. But today the ticket that appears after check-in disappeared, giving me a heart attack and headache. The customer service reps at the gate were able to print me a boarding pass, but when calling Delta, they couldn't figure out why there was no pass on the app or the website. I might research airlines with better rated apps next time. more
The User Interface Needs Work Dec 29, 2021

By Eddy-Oh

I've used the app for two trips at this point and want to like it, but I really struggled with it in moments that are simply inexcusable. On the first trip the feature that switches between flights/boarding passes was completely nonobvious to me. Eventually I stumbled onto the drop down menu (which was docked at the top of the boarding pass view), but it took awhile. On my second trip the boarding pass view presented me with a warning regarding a flight delay and I couldn't get the flight drop down menu to work at all. The boarding pass view defaulted to showing me my second flight's boarding pass rather than the first (???) and there was nothing I could do about it. I managed to get through security without a boarding pass and got a paper pass printed at the gate. Later I noticed the delay warning on the boarding pass screen actually had a tiny 'x' in the top corner which was nearly invisible. When I tapped it the flight delay warning went away and the flight drop down menu suddenly started working. Once again, it was completely nonobvious to me what the problem was. It's really disappointing to experience such trouble over tiny things that can be so easily avoided. Better design/testing is needed. more
Jun 10, 2022

By MrCliftron

The last two years of using the app has been extremely disappointing compared to the first few years I used it. The quality seems to have taken a big turn in the wrong direction with many errors when trying to book flights, pull up boarding information, set upgrade details, and more. This is a really bad way to set expectations coming out of the pandemic for what otherwise I consider to be the best airline experience. more
Disappointed Mar 3, 2020

By AutumnCA

Dear Delta Customer Service, You really let me down today. I booked a flight using the Delta App and when I went to pay, it did not give me my flight confirmation details to confirm the flight was accurate. When I got the email confirmation, it was for the wrong day. When I went back to change the flight (I called your customer support line IMMEDIATELY), the customer service representative charged me an additional 11,000 points to change the flight - and it was just booked moments ago. The representative told me the price was higher based on demand. I was online at the same time, trying to see this mysterious cost increase as there were dozens of flights at the same exact cost! And the same flight he booked me on, there was NO additional costs associated with my flight. I basically got completely ripped off by the app and your customer support representative. To top it all off, I decided to use my points because my flight was last minute to attend and conduct my brothers memorial service. In the future, I will fly Alaska Airlines. They treat their customers better. I’m so very disappointed in Delta. It’s a shame because Delta was always the beat airlines. Now, it feels more like American Airlines... and they are just horrible. more
Cancelled flight again and again May 21, 2022

By knandez23

Missed connection flight in ATL, resulting in not making it to destination (which was a funeral). Delta gave me a complimentary hotel stay for the night, however the voucher was for Orlando, FL. Again, I’m in Atlanta, GA. I was also given food vouchers, but only McDonald’s was open and closing at 3am. There were no flights back to MCO so they booked me on a flight to TPA. First class! I had to book a rental car to make it back to Orlando. After a couple of hours of trying to sleep on a chair at the gate, the flight was cancelled. Delta then rebooked me again for a flight to TPA (not my ideal destination, since I’d still have to drive home). This flight would not leave ATL, until 6pm. I decided to book another flight myself to MCO. While that is booked, I’m waiting in line at HERTZ to hopefully get a car (to which the counter person says, there are none available). At this point not only am I missing the funeral of a loved one, the joy of traveling is not longer there. I know everyone is trying their best. It is just a sad ordeal all around. more
I love this app but ... Nov 16, 2018

By inahurrybaldy

The app is great. Well, most of the time. I should have known better. The first leg of my flight was delayed and, when the plane landed, I had 20 minutes to deplane and catch the next flight. No problem. The app said it was the next gate over in the same terminal. Whew! So, plenty of time to go to the bathroom, right? Double checked the app and now it says I’m supposed to go to the next terminal. Ugh. Down the stairs, just missed the train, ran to the next gate. The screen at the gate shows the next plane to my destination leaves in 90 minutes. What??!? Raced around to find a departure screen and lo and behold, my flight really was leaving where I just deplaned. Ran back to the previous terminal. If you’re tracking with me you’re thinking what I’m hoping won’t be true. The gate is now shut, the ramp pulled away and the plane sitting there just like it was mocking me. So, this is the last time I EVER rely on the app. Why the two databases aren’t synced is a mystery. You would think it would be reliable but I hope someone else benefits from my learned lesson. DO NOT RELY on the app. more

See all 2 reviews

Jul 31, 2022

By Jason Kawa

Continually logs out. Really bad to the point I can't even switch to other apps at all. When I log in, I does not show trips or boarding passes for a while. If youre waiting in security, be sure to keep it open and don't let your phone's screen clear or go to sleep. Otherwise you will have to log in and wait. Reading other recent reviews it appears to be a widespread problem and Delta IT is apparently not even paying attention. more
Aug 7, 2022

By Aliya Tyus-Barnwell

No mobile boarding pass as promised; when I needed to make a flight change the app didn't work and Customer support never got back to me, so I had to sit on hold waiting to speak with someone on the phone for over an hour. Their phone hold times are ALWAYS long, and that's probably because this app and their other online automated systems barely work. If I was within half an hr of thr Airport it would have been easier to go directly to the Delta service desk than wait on the phone. more
Review of Delta App Mar 9, 2022

By SaunAnderson

My original flight 3/9 was canceled from JAX to RIC via LGA and Delta rescheduled me on another flight via JFK. Then my departure from JAX to JFK was delayed so much so that my arrival into RIC was being further pushed back. I was given the option to change my flight at no cost which I opted to do but I was not able to see what seats were available. I thought at some point I would be given the option to see available seats prior to finalizing the change but that never occurred. After accepting the change I found I didn’t have a seat assignment on the departure and I was assigned a middle seat (which I despise) on the connection. A passenger should be given the option to see what seats are available before making a change. I can assure you had I known prior to accepting the change that I would have to wait to be assigned a seat at the airport and that I would only have a middle seat on the connection I would not have changed from the rescheduled flight. Then to add insult to injury I used points to sit in Delta comfort from JAX to LGA because of the length of the flight. I no longer want to use points on either leg of the flights via ATL and I sincerely hope my points will be deposited back into my account. I had aisle seats (which I prefer) on both my original flights and I’m very disappointed I don’t have them on either flight tomorrow. I apologize for such a lengthy message; I didn’t expect to have to deal with flight changes that would disrupt my trip. more
Aug 11, 2022

By Julian Laborde

Update 8/11/22: Still the same. Nothing works. Today, I reverted to the good old ways of checking in at the airport except the lines were long and the employees didn't care much. At least I did get the boarding pass the app couldn't produce. "This app offers lots of links to "enhance the customer experience." 95% of the links take the customer to the "sorry, due to technical difficulties, nope. Unable. Call us." screen. Worse now than previous versions." more
Flight changed Jul 13, 2021

By planboz

We have had our flights to and from our destination twice with one time changing airports on us. Since we used mileage, a free certificates and gift certificates 4months before our trip we call customer service to help us book. Our experience at that time was excellent. We were accompanied for all of our requests including booking our seats. Two months later our flight times were changed which resulted in loosing our assigned seats and not being able to add seats without paying extra for 2 people for a total of 6 flights. That said we were given the run around by CS that they could not do anything until we checked in. So come to find out we could not request any change in seats until we were at the gate. We are of retirement age and my husband is disabled so it is best for us to sit together. The last change was not only the time change but airport change. After calling CS 5 times 2 days prior to our return to let them know the airport change was inappropriate I was told someone would get back to me multiple times however no one ever called me back. CS did say it was Deltas mistake and they would get back to us. No one got back to us however we received an email the morning of check in showing our original airport. Now we will have to try to again get seats together for our 2 legs of our return trip at the gate. The hassle and anxiety of our first trip since COVID-19 has not been enjoyable. Shame on you Delta! more
Awful partnership between delta and aero Mexico Apr 23, 2022

By Don Kitchen

I’m a loyal and long time delta customer. I’ve had my normal travel issue throughout the years (weather, flight cancellation etc.). Yet the past week with delta has been the worst of my tenure. First the app is not working properly when I tried to check in via my phone on my outbound flight it tried to charge me $180 for my free luggage. Then upon arriving at the airport we ran into a similar problem. Fortunately the ticket agent was experienced and resolved the issue with limited amount of wasted time. Now on my return, I had a schedule change and I tried to change my flight via my phone and Aero Mexico and Delta to not talk to each other at all. Both had conflicting information and would refuse to sync with each other. So I tried another avenue, I called delta directly and the agent said they changed my flight as desired and I was all good to go. Upon arriving at the aero Mexico ticketing counter they were only able to find my origami ticket and they helped me get to the bottom of the problem as my flight left without me. Next I call delta back again and they tell me the confirmation of the flight change from delta to aero Mexico new went through and this I was suppose to confirm online which doesn’t work. So morale of the story the very bad partnership between Aero Mexico and delta cost me 24 hrs time, $275 in expenses (hotel, cabs, duplicate Covid test). And most like it will cost delta a loyal customer. more
Jul 13, 2022

By Paige Cano

It's always had a bug where it will fully log me out despite the app still being open, no matter how many times I log back in within the same day. And the biometric login has never worked, either. Thus, I'm never able to use it as my boarding pass and have to print it out at the airport. Super frustrating as I'd rather use the app, but I know I can't trust it to work when I need it. more
Disappointed Apr 9, 2021

By DidappointedInDelta

I am extremely disappointed with Delta. In an effort to appease customers with a Delta canceled flight Delta packed my flight to 100% capacity. At what point do you decide that customers expecting you to honor your policy that you voluntarily set in place deserve to not receive the benefits of that policy? Customer service is very poor. I called to speak with a representative and the message I received said I would speak with a representative in 58 minutes. Over 90 minutes and I am still on hold. I chose to stay on hold because the last time I chose for a representative to call me back in an allotted time I received a text 2 hours after the allotted time asking if I still needed assistance. I attempted to use the text message option in the Delta app and I was repeatedly sent the same information that I already had access to on the app. Also when I attempted to book a flight with the app the price of the specific flight I chose tripled in the less than 1 minute it took to click the required responses. The app often has the message that it is offline or can’t process my request. In speaking with other members of my family they have had the same experience with the app not being able to process. I have been a loyal customer to Delta since I began flying when my daughter’s family moved half way across the country. I would love to continue to use Delta. Please consider all the contents of this message. Thank you. more
Imploding Airline May 16, 2022

By Mr. Bummed

Let me start by saying that I am not one to complain. Something very drastic has to occur before I become irate. Delta has managed to bring that out. This review is in reference to I recent trip I made from West Palm Beach to Cleveland. (both going and coming). To Cleveland: 1st leg to Atlanta….unknown 1 hour delay, 2nd leg, no flight attendant. Another 1/2 hour delay. I’m sure we could have taken off without a peanut distributor aboard. Return trip: 1st leg….1 hour delay which made the connecting flight impossible. (This delay was texted to my phone 1 hour before I had to leave for the airport).American Airlines had a seat that could have gotten me to West Palm, but Delta could not access that information in their system. Now I’m stuck in Cleveland overnight with a new flight that leaves at 6 am. They gave me 3 options for hotel reservations. 2 of them had shuttles that ran to the airport from 8 am to 10 pm. 1 of them had NO airport shuttle. My flight leaves at SIX! I won’t get into what happened next, just know that Delta could care less about how their customers are inconvenienced. If I wanted to get home the next day, I would have booked it that way. Now I’m hoping my rebooked flight has no issues. As a side note, they issued me a $25 food voucher, that didn’t work. I was also on a Delta flight 3 months ago with the same flight crew issues. I wish you luck if you choose Delta for your next adventure. Trust me….it WILL BE an adventure. more
Jun 20, 2022

By Logan Wilke

Really gone downhill in the last 12 months from a functionality standpoint. For a while, you couldn't book or make changes to flights without the app crashing. Now you can't view receipts or recent activity without it crashing. The first few years it was phenomenal and the last 12 months have been nothing short of garbage. more

See all 1 reviews

Are you the owner of this App? To claim your App, click here!

Developer Information

Popular Coupon Categories

Coupon Categories For You

Food Delivery Apps

School Supply Apps

Electronics Apps

Office Supply Apps

Home Improvement Apps

Home Essential Apps

Popular Coupons

Popular Coupons

Popular Coupons

Popular Coupons

Popular Coupons

Popular Coupons

Popular Coupons

Popular Coupons

Popular Coupons

Popular Coupons

Popular Articles

Recommended App Content

Similar Articles

Search By Features

Popular Keywords in Travel & Local

Top Apps On Sale In Travel & Local

Q-Limits

Munich Hightime Tours

Sedona Drive Tour

Popular Bundles in Romance

New Bundles in Romance

App Bundles by Life Goals

Filter Apps & Games

Top Apps in Travel & Local

Expedia: Hotels, Flights & Car

Booking.com: Hotels and more

Upside-Cash back on gas & food

Vrbo Vacation Rentals

Airbnb

Google Earth

American Airlines

Hotels.com: Travel Booking

Fly Delta

United Airlines

Fly Delta

Manage your travel on Delta with access to boarding passes, flight info & more.

About Fly Delta

About Fly Delta

Ratings & Reviews

Filter Reviews

I’m not happy Oct 25, 2021

Aug 2, 2022

Some good, some not Feb 8, 2022

Aug 15, 2022

I LOVE DELTA Dec 22, 2021

Jun 30, 2022

Insurance Integration NEEDS IMPROVEMENT Sep 11, 2021

Susan strasser Jul 11, 2022

Ruined my luggage! Jun 18, 2020

If it ain’t broke…. Dec 20, 2021

I’m not happy Oct 25, 2021

Aug 2, 2022

Some good, some not Feb 8, 2022

Aug 15, 2022