Fitbit

After 4 yrs with a standard Fitbit, I upgraded to the Sense. Sense and the app won't stay connected. I don't know which end the issue is on, but the Sense message says to refer to the app to fix the issue, and the app doesn't do anything when sync is clicked on. Resetting everything helps for a few hours, then back to issues.

Overall, I enjoy this app, but it will not sync to my watch. I get false affirmations when I set alarms and reminders, only after I realize "Hey, it's past the time I set my alarm/reminder, why didn't it go off?". The syncing process glitches and takes forever to get it to work again. I really do love the app overall, but I frequently use the alarms/reminders and it's really getting annoying.

I had a charge HR and a charge HR 2 for years. They worked great and almost never had issues. This year I bought the Charge 4 and found the dreaded active zones, which was so discouraging to working out that I returned the charge 4 and sought out a charge 3. I am almost weekly having issues. The watch and app won’t sync up to show the same stats, and the Charge 3 is always having issues syncing. Once a month since buying it in November I have to take the watch off my phone to re upload. Now I am trying to sync it to my phone again, and error codes non stop. The only solutions offered are to update the phone IOS or the watch app. Both of which are updated, and I don’t seem to have an option to do a manual update. Seeing all the forums of people with these issues that Fitbit has done nothing to help out with is a poor display from the company that I used to really love. People keep having problems and the company says nothing for months to a year, but they have time to send out an email saying they’ve been bought by google ? Really disappointed in how this company seems to have gone downhill in quality of their customer service and how well their products work. I can’t buy a pricey watch because when trying out Versas they won’t read through my tattoos. It seems the only option is a new product if Fitbit doesn’t do something to actually help customers out from all these issues.

I want to love Fitbit and this app but the devices and the app are so glitchy. I tried a Fitbit in 2012, it lasted less than a year before it died completely and support was no help. I was gifted a Charge 3 last year. Again, lasted less than a year (7 months) before it stopped working completely. Fitbit ended up replacing it and the new device has worked fine so far (its only been a month) but now the app is where the issues lie. I literally watch the tracked data from previous days disappear in front of my eyes, particularly the exercise-related information. This has been going on for weeks. I started a challenge yesterday related to tracking active minutes “in the zone” and it doesn’t seem to be connecting my active exercise minutes to this challenge so it shows that I’m making zero progress. I did give the app two stars because the adventures and virtual hikes are fun but the options are really limited. I liked the features of the premium upgrade but my Fitbit died shortly after starting the free 90-day trial so I didn’t get to try it much. I was going to pay to upgrade recently but this disappearing data makes me feel like it’s not worth the money so I’ve held off. This app has tons of potential but is very buggy. Also, I think releasing less models of watches could be a nice change in order to allow them to focus more on quality control and getting more things right with fewer model options.

The inspire tracker is a waste of money . It is advertised as compatible with Windows 10 . Right out of the box it didn't work with a Windows 10 laptop . Through trial and error I identified that the tracker first needed to be setup with an Apple device and upload of the latest software version . Eventually I succeeded in the setup with my Windows 10 laptop . For the eight months it was in use it regularly struggled to sync . Now it doesn't sync at all . I have given up trying to use it .

The newest update has completely broke my Fitbit. The heart rate monitor froze and then the entire screen went black but I can swipe up, down, right and left, click on all those apps, they'll enlarge, but won't open. And don't bother emailing the email provided in the Play Store as they email you back saying they don't respond to emails... I'll never buy a Fitbit again!

I used to love this app. It has so many great features, and though it can be buggy, with a little patience it's very helpful. But today I discovered that the weight log feature no longer works the way it should. It tries to change the weight you entered based on calories you burn. It even changes older entries. I just want a log of what my progress has been! Just store a number I enter, how hard is that?

Since the update all my food logs have disappeared. Just in time for my dr. appointment where I was supposed to show how I've been eating better. Well, after over half an hour on the phone there is still no data and I'm stuck trying to remember what I ate for the past week. So add the lost data to my list of problems with Fitbit. My other complaint is that my Aria scale only syncs maybe one day out of seven. the rest of the days I must enter data manually. I really don't get any help when I call. They read all the possible fixes from a script then when nothing works they tell you to send in screen shots but never give you a way to send them.