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Fitbit

Fitbit

Fitbit, Inc.

Fitbit is dedicated to helping people lead healthier, more active lives.

3.8 Ratings 960K+ Reviews 50M+ Downloads
Featured on Top Apps to Monitor Daily Health Across Multiple Devices

About Fitbit

Fitbit is dedicated to helping people lead healthier, more active lives.
see more about Fitbit

Ratings & Reviews

3.8
960.4K+ Ratings
  1. 5
    51+%
  2. 4
    19+%
  3. 3
    7+%
  4. 2
    6+%
  5. 1
    17+%
Write a Review
  • FitBit app is pretty good, minus some frustrations May 22, 2019

    By Mssmith0516
    I love my FitBit Versa and the FitBit app, but my one complaint would be the overwhelming number of clock faces to choose from and no real way to filter through them. The categories are broken down to only a few, at most, and the search feature isn’t really all that reliable for what you’re truly trying to search for. For example, when searching for “beach” it only shows a few options, but IF you have a large amount of free time to search through the extensive library one by one, you happen to come across several more while browsing. Maybe having a “tag” feature for clock face developers to add search keywords would be nice. It would also be nice if there was a feature to filter clock faces by which ones are free from those that you have to buy. I’m also not fond of the calorie link option that FitBit incorporates with the MyFitnessPal app. It would be nice for a setting to be provided to select whether you only want workout calories that you’ve burned to automatically link to your MyFitnessPal app versus your overall calorie burn for the day. I’m one who only likes to log my calorie burn for workouts and not the entire day. Those are overall my only two complaints. For the most part, the FitBit app is great, with the exception of these couple of things, but I’ve also only owned my Versa for less than a week, so I’m still exploring the app.
    more
  • So much for bug fixes.... and they were fixed! Oct 26, 2018

    By noaccountname
    Previous comments earning the app 3 stars a week ago: First time that the app has failed in over a year. So averaged out the number of stars to give it— with this week being 1 star and rest of year is 5. Since the latest update my Flex 2 wont sync. Ironic timing since I actually managed to finally do some serious exercising every day this week. I think the tracker is still storing data since I’m still getting silent alarms and notifications when wearing it. I hope it’s storing everything til bugs are fixed. Please! Update with 5 stars to go with it: I was so surprised that the developers responded to the problem I posted about syncing, and for that alone, I’d give the app 5 stars for customer service. But better yet, the FitBit help page that they directed me to had the solution. It was at end of webpage after a long list of things to try, most of which everyone probably does. At the end of the “try this” suggestions, the one about how to reset the actual tracker did the trick. I never knew there was a little button on the charger itself for this purpose. Anyways, my Flex 2 tracker miraculously synced after I reset it, and it had stored a full week of data, exercise, sleep patterns, etc, which appeared happily in the app. The developer’s reply to my initial review has the link to follow for how-to. Thanks so much for being repsonsive!
    more
  • Loyal fitbit customer Dec 18, 2018

    By Hilexi12
    Hi I’ve had my Fitbit for a while and it is consistently helpful in tracking my sleep, food intake, drink intake, and menestral cycle. And of course, fitbit is known for tracking of activity and steps as well as heart rate. There is one complaint I have. I need a competitive atmosphere to enhance my healthy living. With the friends option you can challenge friends to like three different challenges. These challenges can easily get boring and unmotivated users if your friend runs track or something. I think it would be in fitbit and the health of the world’s intentions to have challenges dedicated to drinking enough water and reaching calorie goals and sleep goals as well. Activity is a big part of our health, however, when it comes to hydration, sleep, and nutrition many people are falling behind. With an increase in steps and activity. Fitbit should provide reminders to drink more water and to eat some food for more energy. I think that your healthy diet begins in the kitchen and ends with the right amount of steps. Without doing too much out of my way, I can usually achieve my step goal, but I often struggle with hydration and have fainting spells and sometimes get hospitalized due to lack of hydration. It is vital to a person’s well being to stay hydrated especially after working out or moving a lot. Thank you so much for listening and I hope you take my advice into account.
    more
  • Jan 23, 2021

    By Dana Wood
    From the start my Versa 2 connected with no problem with my phone. Now all of a sudden I can't get it to connect to bluetooth. I have installed, uninstalled, and reinstalled the app, turned my phone on and off several times, and have done everything it says to make it work but with no success. I am extremely frustrated. My phone is compatible, it is paired but won't connect.
    more
  • Inspire HR May 12, 2020

    By Karen70333
    Fitbit has been on my person at least 10 years. I’ve updated with each new model. The Inspire HR is buggy. Take minutes to manually sync, doesn’t aways catch that one hour nap and can register quiet TV watching as sleep. And my biggest daily frustration with this App is the sleep score. Sleep is one area Fitbit has been perfect in the past, now not so much. After 8 hours sleep and falling within the range of all the sleep parameters it gives a fair sleep score? So frustrating waking up feeling good and see fair for sleep score. I’ve tried everything. This part of the sleep module is very demotivating. Since sleep is where, in the past, Fitbit has done better than anyone else. Past Fitbit models like Aria and it’s predecessors have been unbelievably accurate. Update. Thanks for your response but my questions were not answered in the links you sent me. So I googled my questions where I easily found answers. Most people never get a sleep score higher than the high 70’s low 80’s. Then say that. Don’t have people trying everything to raise it. I’ve had every smaller Fitbit. The Inspire HR is the most inaccurate for sleep and terrible at syncing. The internet is full of complaints. Fitbit has done more to hurt their image by telling users they are all sleep failures with the wildly controversial sleep score. Adjust it, do something. It makes your Fitbit look like a joke. You see the comments/complaints. Allow the user to turn it off. It’s a design failure.
    more
  • Jan 22, 2021

    By Penny Watson
    I updated the app last night and now my device won't sync with it. The device is only 7 months old and doesn't seem to have any issues. I have restarted the device multiple times, uninstalled and reinstalled the app, restarted the phone multiple times, restarted Bluetooth multiple times, and I even went so far as to take my device off the app to maybe get it to sync up by adding it back, but now it isn't allowing me to do that either. HIGHLY disappointed.
    more
  • Jan 22, 2021

    By Lisa Fries
    My Versa Lite was working just fine until the day after an update to the app. Now all of a sudden my Fitbit won't sync with my phone. I uninstalled the app twice, turned off my Bluetooth,paired the device, turned off my Fitbit, reinstalled the app and still won't sync. I called customer service, and they tell me after troubleshooting, that all of a sudden now the app isn't compatible with my phone. I've had the same phone for 2 years and never had a problem.
    more
  • Jan 21, 2021

    By Edie Davis
    My husband and I both have the fitbit ionic watches and love them but the updates are glitchy and don't always work. It is very frustrating you pay all that money and they can't get the update right. It will goes days without working properly and then when it does they have another update and we are back to the glitches. Please, fix the issues. We also have one that we can't get to work at all!!!
    more
  • Jan 23, 2021

    By Courtney
    My watch was working FINE yesterday morning until last night. I could not sync. The app said to restart my phone over and over and it did NOT solve the problem. Now I cant even pair my watch to my phone. Ive only had this watch for 3 months. According to the app, it was updated 1/20/21, what did they do to the app?? They sure as hell didnt fix bigs or improve it. I need answers because this is absurb that multiple ppl are having the same issues.
    more
  • Jan 24, 2021

    By Yvonne Glasgow
    It's great when it actually works. I was told, after spending $100+ on a versa 2, that my phone is not compatible. So, it went from working great to needing my phone restarted a couple times a day to completely not syncing with my phone any longer. Love the motivation, but not getting any with a $100+ step counter.
    more

No reviews available

  • So much for bug fixes.... and they were fixed! Oct 26, 2018

    By noaccountname
    Previous comments earning the app 3 stars a week ago: First time that the app has failed in over a year. So averaged out the number of stars to give it— with this week being 1 star and rest of year is 5. Since the latest update my Flex 2 wont sync. Ironic timing since I actually managed to finally do some serious exercising every day this week. I think the tracker is still storing data since I’m still getting silent alarms and notifications when wearing it. I hope it’s storing everything til bugs are fixed. Please! Update with 5 stars to go with it: I was so surprised that the developers responded to the problem I posted about syncing, and for that alone, I’d give the app 5 stars for customer service. But better yet, the FitBit help page that they directed me to had the solution. It was at end of webpage after a long list of things to try, most of which everyone probably does. At the end of the “try this” suggestions, the one about how to reset the actual tracker did the trick. I never knew there was a little button on the charger itself for this purpose. Anyways, my Flex 2 tracker miraculously synced after I reset it, and it had stored a full week of data, exercise, sleep patterns, etc, which appeared happily in the app. The developer’s reply to my initial review has the link to follow for how-to. Thanks so much for being repsonsive!
    more
  • Great gadget Jun 8, 2018

    By seely rd
    I am giving my Fitbit Zip five stars, even though I only use the steps portion. It is fun, gives me good info about a job I have, where I am on my feet for my entire shift, and it is easy to use. It is true, you will add extra steps to get to a goal, and I don't consider myself a competitive person. I am sure the other elements of the Zip are great, but I am an online WW member, so I just use the FIT for upping my activity. I highly recommend this product. However I am adding a review of the Flex 2, (3 years later) which I hate. I lost my Fitbit zip and went with the Flex 2 when there was a long wait for Zip delivery. I wish I hadn't. I give the Flex 0 stars. I have to download a new Fitbit app every time I try to sync the stupid thing. I've gone thru every help tip Fitbit offers, spent a long time on the phone with a person in customer support and have emailed the company for help. There has been no resolution. The company's support team used to be amazing, now they just read back text from the same help site I used when I tried to trouble shoot the problem. Also when the Flex 2 finally syncs (again after I download the app, again, for the third time that day) it seems to record arm movements. So if you are sitting down wrapping packages or painting your toenails you will also be getting in your steps. If you can get it to sync.
    more
  • My partner in fitness May 18, 2019

    By Road Runner 1971
    I’ve had my Fitbit Ionic for a year and a half and am very happy with it. This is my 3rd Fitbit and the Ionic addresses the issues I had with my first two ‘bits, namely a one-day battery life and the fact I couldn’t immerse it in water. The data collected by my Ionic is logically and usefully displayed on the Fitbit app. I’m a recovering heart attack patient and the heart rate data compiled in the app is essential reading for my doctor. I transcribe the heart data onto my own spreadsheets and provide them to my doctor every time I have an appointment. The accuracy of the readings is impressive and consistent and when my numbers are taken three times a week at my cardiac rehab sessions at the hospital we’ve come to use the Fitbit’s heart rate number over that of the nurse’s oximeter because my Fitbit tends to do a better job filtering out the “white noise” of my a-fib condition. Medical science is a data-driven discipline and being able to provide my doctor with hard data each visit is immensely valuable. My last doctor’s appt in April lasted NINE MINUTES - all because I provided the spreadsheet numbers compiled by my Fitbit and displayed on the app. If you’re trying to talk to your doctor about your health and how you’re feeling and don’t have numbers to quantify your opinions, well, you’re only guessing.
    more
  • Rockin App! Jul 28, 2020

    By Tigereyes29mn
    This app is awesome as is the watch itself. So many ways to personalize it and you have control over everything but it shows you some tips about nutrition and activity, sleep etc. in a way that is also unique to the user in some form because I have a friend and we don’t usually get the same messages which shows me that the people behind the scenes who developed this app and do the updates etc. worked really hard to make an excellent program that takes you or puts you front and center which is how it should be but I tried a couple different watches and their apps if they had them in the first place were so cookie cutter it was ridiculous one didn’t have any gender but male on it!! So in closing if you are looking for a quality watch with a great app and free is great it is but try the membership at least one month it seriously adds to the core program they offer monthly and yearly so a month is 9.99 we can waste 10 bucks at a coffee shop or fast food in a blink so no excuses🤨 take it from someone who was a huge skeptic about the watches and their actual results IRL, I just thought they were a trendy waste of money 😂 look at me now writing a book praising this watch and it’s app 😳.......,
    more
  • Huge fan Apr 18, 2019

    By the dalan
    I love my charge 3. I love how it tracks sleep and keeps track of my sleep stages. I love that I can track my runs, the splits, distance, and shows a map. Battery life is great. Notifications are great as well. 100% waterproof. The only time I take it off is to charge which I only have to do once a week. Also very durable I play basketball 3 times a week. Sometimes it will get hit by someone’s hand or the ball and my Fitbit shows no damage. I love Apple. Im bossed with my Mac and iPhone. But the Fitbit is way better than the Apple Watch and a fraction of the price. The app itself is great. Records the data very clearly and is easy to read. They send progress reports each week as well which are great compared to the last week. (I think it would be cool if that also got compared to your average stats) tracks all I see about and i can access it easily. Syncs very quickly as well. My one problem is it is very hard to read in the day light. The screen gets really dim and when on a run and I want to see my pace or trying to read a text message when it’s really bright outside it’s almost to read. I don’t know if Fitbit needs to fix that or if I can adjust it. Literally my only concern.
    more
  • FitBit app is pretty good, minus some frustrations May 22, 2019

    By Mssmith0516
    I love my FitBit Versa and the FitBit app, but my one complaint would be the overwhelming number of clock faces to choose from and no real way to filter through them. The categories are broken down to only a few, at most, and the search feature isn’t really all that reliable for what you’re truly trying to search for. For example, when searching for “beach” it only shows a few options, but IF you have a large amount of free time to search through the extensive library one by one, you happen to come across several more while browsing. Maybe having a “tag” feature for clock face developers to add search keywords would be nice. It would also be nice if there was a feature to filter clock faces by which ones are free from those that you have to buy. I’m also not fond of the calorie link option that FitBit incorporates with the MyFitnessPal app. It would be nice for a setting to be provided to select whether you only want workout calories that you’ve burned to automatically link to your MyFitnessPal app versus your overall calorie burn for the day. I’m one who only likes to log my calorie burn for workouts and not the entire day. Those are overall my only two complaints. For the most part, the FitBit app is great, with the exception of these couple of things, but I’ve also only owned my Versa for less than a week, so I’m still exploring the app.
    more
  • Loyal fitbit customer Dec 18, 2018

    By Hilexi12
    Hi I’ve had my Fitbit for a while and it is consistently helpful in tracking my sleep, food intake, drink intake, and menestral cycle. And of course, fitbit is known for tracking of activity and steps as well as heart rate. There is one complaint I have. I need a competitive atmosphere to enhance my healthy living. With the friends option you can challenge friends to like three different challenges. These challenges can easily get boring and unmotivated users if your friend runs track or something. I think it would be in fitbit and the health of the world’s intentions to have challenges dedicated to drinking enough water and reaching calorie goals and sleep goals as well. Activity is a big part of our health, however, when it comes to hydration, sleep, and nutrition many people are falling behind. With an increase in steps and activity. Fitbit should provide reminders to drink more water and to eat some food for more energy. I think that your healthy diet begins in the kitchen and ends with the right amount of steps. Without doing too much out of my way, I can usually achieve my step goal, but I often struggle with hydration and have fainting spells and sometimes get hospitalized due to lack of hydration. It is vital to a person’s well being to stay hydrated especially after working out or moving a lot. Thank you so much for listening and I hope you take my advice into account.
    more
  • Feel Naked w/o my Fitbit! But.... Oct 6, 2018

    By GG245777543236
    I’ve had a Fitbit for 5 yrs now and use both it and the app religiously. There was a frustrating Firmware issue with the charge 2 and another device crapped out on me but Fitbit replaced and has since fixed everything. I now (still) have a Charge HR that has been running strong for 2.5 yrs... the App itself is great, I love the challenges and the navigation is easy/intuitive for the most part. One part I don’t like is the adventures area. So far it’s just places like Yosemite, NYC, Boston... Why? There are so many grand walks/hikes in so many areas of the world. There are also lots of other sites and apps that have countless walks/hikes mapped in whatever area you happen to be in but I’d much prefer to be able to access all of this from the Fitbit App. I’m stumped as to why Fitbit hasn’t extended the selection when it would be easy to load other walks and in turn be much more usable for everyone! It would also increase Fitbit usage and engagement. I remember thinking this when I first saw adventures on the front page of the app, clicked on it and saw just a few areas. Today I decided to check again and... 3-4 years later they still have the same few walks/hikes. This is so odd I’m kind of scratching my head as to why expanding this section hasn’t occurred to anyone at Fitbit, what the obstacles are (seems easy/doable and cost/benefit smart) and why it hasn’t happened?
    more
  • Today View Freezes. Help! Jul 31, 2020

    By nastasiaelise
    I love Fitbit app (features, UI, illustrations, the overall design, the friend challenges) and it’s definitely the reason I haven’t switched over to using an Apple Watch or Apple Health however I’ve noticed within the last couple months, the today view randomly freezes like a bug and pressing anywhere on it does nothing. I’m not able to go into any of the categories or view details (outside of just being able to toggle the bottom nav) Today it actually canceled out during a GPS walk I was tracking and when I went to view the app, I noticed it stopped tracking and just showed the Today view. However when trying to tap anywhere on the page, nothing happened. This freezing bug behavior has now happened to me 4-5 times over the course of a couple months and the only way i can get the app to work is by deinstalling it/deleting it, then redownloading it from the App Store. It then works after all of that but then I get the first run experience UI for each feature all over again. I’ve redownloaded many times because I still want to use this app because I love it and Fitbit so much but is this a known issue to others? Can developers fix this freezing? I would like to just use the app and not have to continue deinstalling it every time. Thanks!
    more
  • Creeps in the community Sep 15, 2017

    By Aceyourface
    Firstly I would like to say, the app works great. I hadn't used a fit bit in a year or two so I had to figure out how the new look of the app worked but it wasn't hard. I loved that my history from my old Fitbit was there because it gave me motivation to get back to how I used to be. Now the stuff I didn't like. I wish the messages would be more of a messenger style. I can't go back and look at the conversation as a whole, all I can see are messages sent to me and it's all separate so it clogs up the message list. Would be much better to see the whole convo in one message so I can have proof of incidents like I just had. I have friended a few people from the different communities in the app. So far everyone is cool, we are all there for fitness and support. I recently accepted a friend request and the guy started messaging me. It started out innocent enough just talking about how long we have had a Fitbit and what our fitness goals are. Then he started getting weird and talking about my face based off my profile picture and started hinting at sexual intentions. I ended up unfriending him and blocking him. What I wish for this app is a way to report users like this. This isn't a dating/hook up app! And I don't need strange men hinting that my face gave them a boner lol
    more
  • Jan 23, 2021

    By Dana Wood
    From the start my Versa 2 connected with no problem with my phone. Now all of a sudden I can't get it to connect to bluetooth. I have installed, uninstalled, and reinstalled the app, turned my phone on and off several times, and have done everything it says to make it work but with no success. I am extremely frustrated. My phone is compatible, it is paired but won't connect.
    more
  • Inspire HR May 12, 2020

    By Karen70333
    Fitbit has been on my person at least 10 years. I’ve updated with each new model. The Inspire HR is buggy. Take minutes to manually sync, doesn’t aways catch that one hour nap and can register quiet TV watching as sleep. And my biggest daily frustration with this App is the sleep score. Sleep is one area Fitbit has been perfect in the past, now not so much. After 8 hours sleep and falling within the range of all the sleep parameters it gives a fair sleep score? So frustrating waking up feeling good and see fair for sleep score. I’ve tried everything. This part of the sleep module is very demotivating. Since sleep is where, in the past, Fitbit has done better than anyone else. Past Fitbit models like Aria and it’s predecessors have been unbelievably accurate. Update. Thanks for your response but my questions were not answered in the links you sent me. So I googled my questions where I easily found answers. Most people never get a sleep score higher than the high 70’s low 80’s. Then say that. Don’t have people trying everything to raise it. I’ve had every smaller Fitbit. The Inspire HR is the most inaccurate for sleep and terrible at syncing. The internet is full of complaints. Fitbit has done more to hurt their image by telling users they are all sleep failures with the wildly controversial sleep score. Adjust it, do something. It makes your Fitbit look like a joke. You see the comments/complaints. Allow the user to turn it off. It’s a design failure.
    more
  • Jan 22, 2021

    By Joanne Moody
    Since the last update on 20th January my fitbit Versa 2 has lost connection with my phone Samsung J6. I have reset settings on phone, reinstalled Fit Bit app on to the phone - I have tried everything. Bluetooth on phone is picking up the Versa 2 but wont pair. I have checked permission for the app and have selected that Fitbit has access to everything. Fitbit app is saying that it cant find the phone. I dont know what else to do. The actual devise is recording steps, calories etc but its not pairing with the app. Any suggestions? I am also on Premium. Thanks
    more
  • Love my Fitbit Versa, but... Sep 20, 2019

    By Eschfineart
    I bought my Fitbit Versa Lite after weight gain due to a back injury. It has done a wonderful job motivating me to move more and eat healthier. I’ve lost four lbs in just the past few weeks. The sleep Score and record would be awesome if it worked accurately, but it is not working well at all for me. I’m in my mid-60’s and I wake up to go to the bathroom a few times a night. Even though I’m only up for a few minutes and usually fall right back asleep, the app splits my night into several segments, each usually under 3 hours so I only get the simplified sleep details for each (or sometimes for only one or two of them) even if I’m getting 5 hrs and 30 minutes total. I don’t understand why it doesn't just keep tallying my sleep noting those 2-3 min bathroom breaks as awake periods in the total night. Last night my Fitbit only recorded sleep from 3:15 am to 7:10. I actually went to bed at 11:30 and slept very soundly until 1:15. Went to the bathroom and right back to a sound sleep until 2:45 when I woke up briefly for another bathroom break, then, right back to sleep again. My app doesn’t show or count any of my sleep from 11:15-2:45 and there’s almost a 30 minute gap between me going back to sleep at 2:48 and 3:15 when it actually did begin recording my sleep. What’s up with that?? I also wish the calorie count was more accurate. Selected items seem to be based on user input.
    more
  • Jan 25, 2021

    By Alina S.
    The newest updates multiple people have complained their watch won't sync/connect to wifi or other issues and fitbit is just brushing over this. It's so annoying because I was so excited to get a new fitbit but even since the last few updates I have been having so many issues :(
    more
  • Jan 21, 2021

    By Edie Davis
    My husband and I both have the fitbit ionic watches and love them but the updates are glitchy and don't always work. It is very frustrating you pay all that money and they can't get the update right. It will goes days without working properly and then when it does they have another update and we are back to the glitches. Please, fix the issues. We also have one that we can't get to work at all!!!
    more
  • Jan 24, 2021

    By Yvonne Glasgow
    It's great when it actually works. I was told, after spending $100+ on a versa 2, that my phone is not compatible. So, it went from working great to needing my phone restarted a couple times a day to completely not syncing with my phone any longer. Love the motivation, but not getting any with a $100+ step counter.
    more
  • Jan 23, 2021

    By Suzanne Kosowski
    When it's working and connecting with the phone I enjoy the features. However, EVERY TIME there's an update for the Versa, once it's complete the 2 devices cannot connect. My app will find the watch but cannot connect fully. I lose day's worth of data until it's corrected.
    more
  • Disappearing Data Oct 27, 2020

    By Hollylovesugly
    I want to love Fitbit and this app but the devices and the app are so glitchy. I tried a Fitbit in 2012, it lasted less than a year before it died completely and support was no help. I was gifted a Charge 3 last year. Again, lasted less than a year (7 months) before it stopped working completely. Fitbit ended up replacing it and the new device has worked fine so far (its only been a month) but now the app is where the issues lie. I literally watch the tracked data from previous days disappear in front of my eyes, particularly the exercise-related information. This has been going on for weeks. I started a challenge yesterday related to tracking active minutes “in the zone” and it doesn’t seem to be connecting my active exercise minutes to this challenge so it shows that I’m making zero progress. I did give the app two stars because the adventures and virtual hikes are fun but the options are really limited. I liked the features of the premium upgrade but my Fitbit died shortly after starting the free 90-day trial so I didn’t get to try it much. I was going to pay to upgrade recently but this disappearing data makes me feel like it’s not worth the money so I’ve held off. This app has tons of potential but is very buggy. Also, I think releasing less models of watches could be a nice change in order to allow them to focus more on quality control and getting more things right with fewer model options.
    more
  • Jan 24, 2021

    By Candy W
    It's ok. I like the steps and HR. The sleep monitor does not always work. My watch has not synced for a month. Trying reboots and reinstalls of app. Hopefully that will fix the problem. This was a gift. Glad I didn't spend my money on it.
    more
  • Jan 22, 2021

    By Penny Watson
    I updated the app last night and now my device won't sync with it. The device is only 7 months old and doesn't seem to have any issues. I have restarted the device multiple times, uninstalled and reinstalled the app, restarted the phone multiple times, restarted Bluetooth multiple times, and I even went so far as to take my device off the app to maybe get it to sync up by adding it back, but now it isn't allowing me to do that either. HIGHLY disappointed.
    more
  • Jan 22, 2021

    By Lisa Fries
    My Versa Lite was working just fine until the day after an update to the app. Now all of a sudden my Fitbit won't sync with my phone. I uninstalled the app twice, turned off my Bluetooth,paired the device, turned off my Fitbit, reinstalled the app and still won't sync. I called customer service, and they tell me after troubleshooting, that all of a sudden now the app isn't compatible with my phone. I've had the same phone for 2 years and never had a problem.
    more
  • Jan 23, 2021

    By Courtney
    My watch was working FINE yesterday morning until last night. I could not sync. The app said to restart my phone over and over and it did NOT solve the problem. Now I cant even pair my watch to my phone. Ive only had this watch for 3 months. According to the app, it was updated 1/20/21, what did they do to the app?? They sure as hell didnt fix bigs or improve it. I need answers because this is absurb that multiple ppl are having the same issues.
    more
  • Jan 21, 2021

    By Brittany Silva
    This app hardly EVER syncs my device. I try all of the steps to try and re-sync it and I'm constantly having to delete and re-download the app. Then I have to set up my notifications again and then it won't sync again to set them up. This app is complete garbage and they need to do something to fix it.
    more
  • Jan 21, 2021

    By Terry Vance
    One star ... It takes forever for it to sync ... Are you trying to get people to buy up on this product ??? Or can't you fix the problem ??? 21 January 21 Just received a new update and my watch still won't sync ... So whatever you are doing it isn't working ...
    more

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