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Fitbit

Fitbit

Fitbit, Inc.

Fitbit is dedicated to helping people lead healthier, more active lives.

3.8 Ratings 897K+ Reviews 50M+ Downloads
Featured on Top Apps to Monitor Daily Health Across Multiple Devices

About Fitbit

Fitbit is dedicated to helping people lead healthier, more active lives.
see more about Fitbit

Ratings & Reviews

3.8
897.4K+ Ratings
  1. 5
    52%
  2. 4
    19%
  3. 3
    7%
  4. 2
    6%
  5. 1
    17%
  • FitBit app is pretty good, minus some frustrations May 22, 2019

    By Mssmith0516
    I love my FitBit Versa and the FitBit app, but my one complaint would be the overwhelming number of clock faces to choose from and no real way to filter through them. The categories are broken down to only a few, at most, and the search feature isn’t really all that reliable for what you’re truly trying to search for. For example, when searching for “beach” it only shows a few options, but IF you have a large amount of free time to search through the extensive library one by one, you happen to come across several more while browsing. Maybe having a “tag” feature for clock face developers to add search keywords would be nice. It would also be nice if there was a feature to filter clock faces by which ones are free from those that you have to buy. I’m also not fond of the calorie link option that FitBit incorporates with the MyFitnessPal app. It would be nice for a setting to be provided to select whether you only want workout calories that you’ve burned to automatically link to your MyFitnessPal app versus your overall calorie burn for the day. I’m one who only likes to log my calorie burn for workouts and not the entire day. Those are overall my only two complaints. For the most part, the FitBit app is great, with the exception of these couple of things, but I’ve also only owned my Versa for less than a week, so I’m still exploring the app.
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  • Sep 27, 2020

    By Leighanna Sears
    Overall, the app is great but in recent months it has been very buggy. Everytime I first open the app it says I have some stupid amount of steps, like literally 100,000 plus, along with other wrong/craxyy stats, and I have to refresh it to get rid of that. Other than that, the app is great and I like all of the features available. I haven't signed up for their subscription service, but it is tempting.
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  • So much for bug fixes.... and they were fixed! Oct 26, 2018

    By noaccountname
    Previous comments earning the app 3 stars a week ago: First time that the app has failed in over a year. So averaged out the number of stars to give it— with this week being 1 star and rest of year is 5. Since the latest update my Flex 2 wont sync. Ironic timing since I actually managed to finally do some serious exercising every day this week. I think the tracker is still storing data since I’m still getting silent alarms and notifications when wearing it. I hope it’s storing everything til bugs are fixed. Please! Update with 5 stars to go with it: I was so surprised that the developers responded to the problem I posted about syncing, and for that alone, I’d give the app 5 stars for customer service. But better yet, the FitBit help page that they directed me to had the solution. It was at end of webpage after a long list of things to try, most of which everyone probably does. At the end of the “try this” suggestions, the one about how to reset the actual tracker did the trick. I never knew there was a little button on the charger itself for this purpose. Anyways, my Flex 2 tracker miraculously synced after I reset it, and it had stored a full week of data, exercise, sleep patterns, etc, which appeared happily in the app. The developer’s reply to my initial review has the link to follow for how-to. Thanks so much for being repsonsive!
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  • Feel Naked w/o my Fitbit! But.... Oct 6, 2018

    By GG245777543236
    I’ve had a Fitbit for 5 yrs now and use both it and the app religiously. There was a frustrating Firmware issue with the charge 2 and another device crapped out on me but Fitbit replaced and has since fixed everything. I now (still) have a Charge HR that has been running strong for 2.5 yrs... the App itself is great, I love the challenges and the navigation is easy/intuitive for the most part. One part I don’t like is the adventures area. So far it’s just places like Yosemite, NYC, Boston... Why? There are so many grand walks/hikes in so many areas of the world. There are also lots of other sites and apps that have countless walks/hikes mapped in whatever area you happen to be in but I’d much prefer to be able to access all of this from the Fitbit App. I’m stumped as to why Fitbit hasn’t extended the selection when it would be easy to load other walks and in turn be much more usable for everyone! It would also increase Fitbit usage and engagement. I remember thinking this when I first saw adventures on the front page of the app, clicked on it and saw just a few areas. Today I decided to check again and... 3-4 years later they still have the same few walks/hikes. This is so odd I’m kind of scratching my head as to why expanding this section hasn’t occurred to anyone at Fitbit, what the obstacles are (seems easy/doable and cost/benefit smart) and why it hasn’t happened?
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  • Sep 11, 2020

    By Roxana M
    I love my Fitbit, I have the Charge2 for a couple of years now and was thinking about upgrading to a newer one. However, i'm having second thoughts since I noticed that there are a lot of sync issues lately. The app says that I don't have an internet connection (which is absurd) and refuses to sync my watch. I see that a lot of people are having syncing problems with their devices and FitBit doesn't seem to take this seriously and resolve the issues. I'm extremely disappointed!
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  • Sep 21, 2020

    By Kaylie Jade Stephen
    I have had my fitbit now for only 3 months. In that time I have had to reinstall this app approx 15 times!! What is most frustrating, it isn't the same problem every time. The first few times, it just stopped syncing with my band. Then it stopped sending me notifications for when I had a message, phone calls email etc. Sometimes I try open the app and it just doesn't load at all. It's a disgrace to the brand.
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  • Sep 7, 2020

    By Cyndi Jardine
    Not impressed! Might be time for change! I can't update, sync or even get the correct time to show. I haven't been able to wear it for several days now. I've tried everything, reboot watch, phone, uninstall app, re-install. Not to mention I constantly have issues charging it. Then I see here on the ratings many are having the same issues. I Have had Fitbit for many years but reading these reviews, has me wondering if we should continue supporting them. What use is it if you can't even use it! 😡
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  • Sep 26, 2020

    By Cassandra Knight
    It won't sync to my phone, Google Pixel 3a. This doesn't look like it's an isolated incident based on the other reviews here, and the inquires as to how to fix this on the fitbit forums. I've followed all the recommended steps to fix this and then some, and still nothing. What's going on here, Fitbit? Was it done on purpose so older models are forced to be replaced with upgraded versions of the fitbit?
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  • Sep 24, 2020

    By Casey Struiken
    Syncing issues just keep getting worse with every update. The hoops you have to jump through just to be able to sync are ridiculous at this point. Restart watch. Force stop app. Turn Bluetooth off and then back on. Turn your phone off and then turn it back on. Delete app and reinstall. If all that doesn't work. Just try it all again until finally something happens. Sometimes this can take hours. Seems like the developers of this app don't really know where the issues lies. Find out and fix it!
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  • Sep 6, 2020

    By Tiffany Henderson
    Great concept, but I'm frustrated it doesn't sync half the time when I would like to see my fitness updates on this app with my versa 2. When it works I enjoy it. It can be buggy and slow. Edit: now since the latest update it can't pair with my phone at all, even though I unpaired it then pair it again, turn off and turn on Bluetooth, and try turning off and turning on wi-fi. I wanted to like fitbit, but the app does nothing. I think I will go with a more dependable brand next time. 🙄
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No reviews available

  • So much for bug fixes.... and they were fixed! Oct 26, 2018

    By noaccountname
    Previous comments earning the app 3 stars a week ago: First time that the app has failed in over a year. So averaged out the number of stars to give it— with this week being 1 star and rest of year is 5. Since the latest update my Flex 2 wont sync. Ironic timing since I actually managed to finally do some serious exercising every day this week. I think the tracker is still storing data since I’m still getting silent alarms and notifications when wearing it. I hope it’s storing everything til bugs are fixed. Please! Update with 5 stars to go with it: I was so surprised that the developers responded to the problem I posted about syncing, and for that alone, I’d give the app 5 stars for customer service. But better yet, the FitBit help page that they directed me to had the solution. It was at end of webpage after a long list of things to try, most of which everyone probably does. At the end of the “try this” suggestions, the one about how to reset the actual tracker did the trick. I never knew there was a little button on the charger itself for this purpose. Anyways, my Flex 2 tracker miraculously synced after I reset it, and it had stored a full week of data, exercise, sleep patterns, etc, which appeared happily in the app. The developer’s reply to my initial review has the link to follow for how-to. Thanks so much for being repsonsive!
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  • Great gadget Jun 8, 2018

    By seely rd
    I am giving my Fitbit Zip five stars, even though I only use the steps portion. It is fun, gives me good info about a job I have, where I am on my feet for my entire shift, and it is easy to use. It is true, you will add extra steps to get to a goal, and I don't consider myself a competitive person. I am sure the other elements of the Zip are great, but I am an online WW member, so I just use the FIT for upping my activity. I highly recommend this product. However I am adding a review of the Flex 2, (3 years later) which I hate. I lost my Fitbit zip and went with the Flex 2 when there was a long wait for Zip delivery. I wish I hadn't. I give the Flex 0 stars. I have to download a new Fitbit app every time I try to sync the stupid thing. I've gone thru every help tip Fitbit offers, spent a long time on the phone with a person in customer support and have emailed the company for help. There has been no resolution. The company's support team used to be amazing, now they just read back text from the same help site I used when I tried to trouble shoot the problem. Also when the Flex 2 finally syncs (again after I download the app, again, for the third time that day) it seems to record arm movements. So if you are sitting down wrapping packages or painting your toenails you will also be getting in your steps. If you can get it to sync.
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  • My partner in fitness May 18, 2019

    By Road Runner 1971
    I’ve had my Fitbit Ionic for a year and a half and am very happy with it. This is my 3rd Fitbit and the Ionic addresses the issues I had with my first two ‘bits, namely a one-day battery life and the fact I couldn’t immerse it in water. The data collected by my Ionic is logically and usefully displayed on the Fitbit app. I’m a recovering heart attack patient and the heart rate data compiled in the app is essential reading for my doctor. I transcribe the heart data onto my own spreadsheets and provide them to my doctor every time I have an appointment. The accuracy of the readings is impressive and consistent and when my numbers are taken three times a week at my cardiac rehab sessions at the hospital we’ve come to use the Fitbit’s heart rate number over that of the nurse’s oximeter because my Fitbit tends to do a better job filtering out the “white noise” of my a-fib condition. Medical science is a data-driven discipline and being able to provide my doctor with hard data each visit is immensely valuable. My last doctor’s appt in April lasted NINE MINUTES - all because I provided the spreadsheet numbers compiled by my Fitbit and displayed on the app. If you’re trying to talk to your doctor about your health and how you’re feeling and don’t have numbers to quantify your opinions, well, you’re only guessing.
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  • Rockin App! Jul 28, 2020

    By Tigereyes29mn
    This app is awesome as is the watch itself. So many ways to personalize it and you have control over everything but it shows you some tips about nutrition and activity, sleep etc. in a way that is also unique to the user in some form because I have a friend and we don’t usually get the same messages which shows me that the people behind the scenes who developed this app and do the updates etc. worked really hard to make an excellent program that takes you or puts you front and center which is how it should be but I tried a couple different watches and their apps if they had them in the first place were so cookie cutter it was ridiculous one didn’t have any gender but male on it!! So in closing if you are looking for a quality watch with a great app and free is great it is but try the membership at least one month it seriously adds to the core program they offer monthly and yearly so a month is 9.99 we can waste 10 bucks at a coffee shop or fast food in a blink so no excuses🤨 take it from someone who was a huge skeptic about the watches and their actual results IRL, I just thought they were a trendy waste of money 😂 look at me now writing a book praising this watch and it’s app 😳.......,
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  • Huge fan Apr 18, 2019

    By the dalan
    I love my charge 3. I love how it tracks sleep and keeps track of my sleep stages. I love that I can track my runs, the splits, distance, and shows a map. Battery life is great. Notifications are great as well. 100% waterproof. The only time I take it off is to charge which I only have to do once a week. Also very durable I play basketball 3 times a week. Sometimes it will get hit by someone’s hand or the ball and my Fitbit shows no damage. I love Apple. Im bossed with my Mac and iPhone. But the Fitbit is way better than the Apple Watch and a fraction of the price. The app itself is great. Records the data very clearly and is easy to read. They send progress reports each week as well which are great compared to the last week. (I think it would be cool if that also got compared to your average stats) tracks all I see about and i can access it easily. Syncs very quickly as well. My one problem is it is very hard to read in the day light. The screen gets really dim and when on a run and I want to see my pace or trying to read a text message when it’s really bright outside it’s almost to read. I don’t know if Fitbit needs to fix that or if I can adjust it. Literally my only concern.
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  • FitBit app is pretty good, minus some frustrations May 22, 2019

    By Mssmith0516
    I love my FitBit Versa and the FitBit app, but my one complaint would be the overwhelming number of clock faces to choose from and no real way to filter through them. The categories are broken down to only a few, at most, and the search feature isn’t really all that reliable for what you’re truly trying to search for. For example, when searching for “beach” it only shows a few options, but IF you have a large amount of free time to search through the extensive library one by one, you happen to come across several more while browsing. Maybe having a “tag” feature for clock face developers to add search keywords would be nice. It would also be nice if there was a feature to filter clock faces by which ones are free from those that you have to buy. I’m also not fond of the calorie link option that FitBit incorporates with the MyFitnessPal app. It would be nice for a setting to be provided to select whether you only want workout calories that you’ve burned to automatically link to your MyFitnessPal app versus your overall calorie burn for the day. I’m one who only likes to log my calorie burn for workouts and not the entire day. Those are overall my only two complaints. For the most part, the FitBit app is great, with the exception of these couple of things, but I’ve also only owned my Versa for less than a week, so I’m still exploring the app.
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  • Sep 27, 2020

    By Leighanna Sears
    Overall, the app is great but in recent months it has been very buggy. Everytime I first open the app it says I have some stupid amount of steps, like literally 100,000 plus, along with other wrong/craxyy stats, and I have to refresh it to get rid of that. Other than that, the app is great and I like all of the features available. I haven't signed up for their subscription service, but it is tempting.
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  • Feel Naked w/o my Fitbit! But.... Oct 6, 2018

    By GG245777543236
    I’ve had a Fitbit for 5 yrs now and use both it and the app religiously. There was a frustrating Firmware issue with the charge 2 and another device crapped out on me but Fitbit replaced and has since fixed everything. I now (still) have a Charge HR that has been running strong for 2.5 yrs... the App itself is great, I love the challenges and the navigation is easy/intuitive for the most part. One part I don’t like is the adventures area. So far it’s just places like Yosemite, NYC, Boston... Why? There are so many grand walks/hikes in so many areas of the world. There are also lots of other sites and apps that have countless walks/hikes mapped in whatever area you happen to be in but I’d much prefer to be able to access all of this from the Fitbit App. I’m stumped as to why Fitbit hasn’t extended the selection when it would be easy to load other walks and in turn be much more usable for everyone! It would also increase Fitbit usage and engagement. I remember thinking this when I first saw adventures on the front page of the app, clicked on it and saw just a few areas. Today I decided to check again and... 3-4 years later they still have the same few walks/hikes. This is so odd I’m kind of scratching my head as to why expanding this section hasn’t occurred to anyone at Fitbit, what the obstacles are (seems easy/doable and cost/benefit smart) and why it hasn’t happened?
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  • Loyal fitbit customer Dec 18, 2018

    By Hilexi12
    Hi I’ve had my Fitbit for a while and it is consistently helpful in tracking my sleep, food intake, drink intake, and menestral cycle. And of course, fitbit is known for tracking of activity and steps as well as heart rate. There is one complaint I have. I need a competitive atmosphere to enhance my healthy living. With the friends option you can challenge friends to like three different challenges. These challenges can easily get boring and unmotivated users if your friend runs track or something. I think it would be in fitbit and the health of the world’s intentions to have challenges dedicated to drinking enough water and reaching calorie goals and sleep goals as well. Activity is a big part of our health, however, when it comes to hydration, sleep, and nutrition many people are falling behind. With an increase in steps and activity. Fitbit should provide reminders to drink more water and to eat some food for more energy. I think that your healthy diet begins in the kitchen and ends with the right amount of steps. Without doing too much out of my way, I can usually achieve my step goal, but I often struggle with hydration and have fainting spells and sometimes get hospitalized due to lack of hydration. It is vital to a person’s well being to stay hydrated especially after working out or moving a lot. Thank you so much for listening and I hope you take my advice into account.
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  • Today View Freezes. Help! Jul 31, 2020

    By nastasiaelise
    I love Fitbit app (features, UI, illustrations, the overall design, the friend challenges) and it’s definitely the reason I haven’t switched over to using an Apple Watch or Apple Health however I’ve noticed within the last couple months, the today view randomly freezes like a bug and pressing anywhere on it does nothing. I’m not able to go into any of the categories or view details (outside of just being able to toggle the bottom nav) Today it actually canceled out during a GPS walk I was tracking and when I went to view the app, I noticed it stopped tracking and just showed the Today view. However when trying to tap anywhere on the page, nothing happened. This freezing bug behavior has now happened to me 4-5 times over the course of a couple months and the only way i can get the app to work is by deinstalling it/deleting it, then redownloading it from the App Store. It then works after all of that but then I get the first run experience UI for each feature all over again. I’ve redownloaded many times because I still want to use this app because I love it and Fitbit so much but is this a known issue to others? Can developers fix this freezing? I would like to just use the app and not have to continue deinstalling it every time. Thanks!
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  • Sep 11, 2020

    By Roxana M
    I love my Fitbit, I have the Charge2 for a couple of years now and was thinking about upgrading to a newer one. However, i'm having second thoughts since I noticed that there are a lot of sync issues lately. The app says that I don't have an internet connection (which is absurd) and refuses to sync my watch. I see that a lot of people are having syncing problems with their devices and FitBit doesn't seem to take this seriously and resolve the issues. I'm extremely disappointed!
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  • Inspire HR May 12, 2020

    By Karen70333
    Fitbit has been on my person at least 10 years. I’ve updated with each new model. The Inspire HR is buggy. Take minutes to manually sync, doesn’t aways catch that one hour nap and can register quiet TV watching as sleep. And my biggest daily frustration with this App is the sleep score. Sleep is one area Fitbit has been perfect in the past, now not so much. After 8 hours sleep and falling within the range of all the sleep parameters it gives a fair sleep score? So frustrating waking up feeling good and see fair for sleep score. I’ve tried everything. This part of the sleep module is very demotivating. Since sleep is where, in the past, Fitbit has done better than anyone else. Past Fitbit models like Aria and it’s predecessors have been unbelievably accurate. Update. Thanks for your response but my questions were not answered in the links you sent me. So I googled my questions where I easily found answers. Most people never get a sleep score higher than the high 70’s low 80’s. Then say that. Don’t have people trying everything to raise it. I’ve had every smaller Fitbit. The Inspire HR is the most inaccurate for sleep and terrible at syncing. The internet is full of complaints. Fitbit has done more to hurt their image by telling users they are all sleep failures with the wildly controversial sleep score. Adjust it, do something. It makes your Fitbit look like a joke. You see the comments/complaints. Allow the user to turn it off. It’s a design failure.
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  • Sep 24, 2020

    By Raquel Morena
    This Fitbit is a waste of money!!! I only got this less than 5months (May 2020)ago! Everytime I reach 10,000 or more steps, sometimes doesn't show it! I show my husband whenever it shows balloons or stars that I made 10,000 steps, BUT it doesn't!!? Or how much sleep. For example last night, I feel asleep before 5pm because I didn't sleep at all the night before, I woke up around 7:15am this morning it didn't log it!!!
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  • Love my Fitbit Versa, but... Sep 20, 2019

    By Eschfineart
    I bought my Fitbit Versa Lite after weight gain due to a back injury. It has done a wonderful job motivating me to move more and eat healthier. I’ve lost four lbs in just the past few weeks. The sleep Score and record would be awesome if it worked accurately, but it is not working well at all for me. I’m in my mid-60’s and I wake up to go to the bathroom a few times a night. Even though I’m only up for a few minutes and usually fall right back asleep, the app splits my night into several segments, each usually under 3 hours so I only get the simplified sleep details for each (or sometimes for only one or two of them) even if I’m getting 5 hrs and 30 minutes total. I don’t understand why it doesn't just keep tallying my sleep noting those 2-3 min bathroom breaks as awake periods in the total night. Last night my Fitbit only recorded sleep from 3:15 am to 7:10. I actually went to bed at 11:30 and slept very soundly until 1:15. Went to the bathroom and right back to a sound sleep until 2:45 when I woke up briefly for another bathroom break, then, right back to sleep again. My app doesn’t show or count any of my sleep from 11:15-2:45 and there’s almost a 30 minute gap between me going back to sleep at 2:48 and 3:15 when it actually did begin recording my sleep. What’s up with that?? I also wish the calorie count was more accurate. Selected items seem to be based on user input.
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  • Infuriating meal tracking Jul 30, 2020

    By last_avenger
    This app is great for casual fitness tracking based on steps and heart rate but lacks important features like workout recording and gps functionality. More importantly, if you use the app to track meals you will regularly find yourself wanting to slam your head into the nearest wall. The search function is incredibly poor, returning baffling results for simple searches and not including an ability to search by restaurant or brand. If you cook a meal at home and have the package barcodes handy it’s easy enough, but god help you if you want to accurately record your meal if you eat at a restaurant or order out. It would be understandable if just local restaurants weren’t in the database but it’s just as hard to find your meal if you’re eating at a well recognized chain. Worst of all, certain foods and beverages have multiple entries for different portion sizes or for the same item sold at different restaurants or stores which crowds out the limited results when searching. For example, Coca Cola has different entries under many restaurants and retailers yet an ounce of the soda has the same nutrition information regardless of if you by a bottle at 7-11, order one with your meal at Applebee’s or get it at the McDonald’s drive through. It all adds up to a frustrating user experience which actually deters people from the goal of the app which is accurately tracking their health and fitness.
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  • Good app when it works, but inaccurate meal tracking May 26, 2020

    By AudreyRose08
    Update: took away 2 stars. Now my zip won’t sync to the app. Just keeps saying “device not found,” and I suddenly have the low battery symbol. Which means I’ll likely lose any steps for today because it will probably die before I can sync the steps, and changing the battery has a history of wiping out my steps for that day. So either way, they’ll likely just disappear. Considering the fact that my steps are counted toward a quarterly bonus from my insurance company, using HealthyRoads, if I reach a certain amount of steps, this is extremely annoying. It also hasn’t linked any of my steps for the past week to HealthyRoads, even though it’s normally done automatically, and other apps have linked successfully to it as recent as today. Can you please test out your updates before you release them? There always seems to be an issue. And please don’t send a generic response. I have already restarted my phone, uninstalled/installed the app, turned off/on the Bluetooth, and nothing fixes this issue. Original: I like that I can track my steps, daily exercise, and food all in one place. It loses a star because the calorie counts in the food log are inaccurate for many foods. There is no option to fix the calorie count of an item unless you want to add it in as a custom item, but then what’s the point of using the barcode scanner feature? I wish we were able to submit a change in nutritional information on an item.
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  • Sep 5, 2020

    By Samuel Janda
    Since I got an Charge 4, I have been skeptical on the quality of the sleep tracker. Days where I felt well rested scores similarly with days where I woke up feeling sub-optimal. Fast-forward to this week where I have bought a new mattress and it is not going well. Today, I have felt like a truck hit me all day. You can see the shadows under my eyes. My sleep score? 83. Fitbit really needs to put more effort into their sleep tracking software. At this stage, I cannot recommend the app or the associated hardware for any sleep tracking purposes.
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  • Sep 22, 2020

    By Shaun Thomas
    Up until a few months ago, this app was great. It synced consistently, and even detected exercise reliably most of the time. Now? I have to open it every day and launch a manual sync, because the app never stays connected to the device on its own. Every morning, launch the app and pull down to cause a refresh, or it will completely stop working. Even then, the sync takes forever, or I may have to do it 2-3 times to get a result. Devices like a FitBit are all about telemetry, but the app is *essential* to actually obtaining and analyzing that data. If the app doesn't work, there's no point to use the device. I've heard good things about the Oura ring; maybe *they* know how to write working software.
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  • Sep 26, 2020

    By Alicia P
    The Health Metrics tile doesn't work at all, Fitbit crashes and closes every time I touch it. It takes a really long time for my sleep data to sync in the morning. I keep checking Google Play to make sure I have the latest update, and apparently I do. Irksome for the price of the watch and service. Also, Some of my reminder notifications double up and I'm not sure how to disable them.
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  • Paying for previously included features May 26, 2020

    By A Concerned Professional
    I enjoyed tracking steps, sleep, etc with my prior fitbit, so when they came out with one that measured HR I was excited to upgrade my watch. I am a RN and I am prone to fast heart rates. This really helps me track it through the day and monitor it while I work out. There is about a 3-4 second delay in the HR reading when my HR changes which seems reasonable as it has to monitor the change. It doesn’t do a great job when the HR gets really high- 170s + which is frustrating when I’m jogging on a treadmill. It is worse when running outside. The fitbit app used to INCLUDE the trends of your heart rate, included when you were sleeping. I updated the app awhile back, and now you HAVE TO PAY for a feature that was PREVIOUSLY INCLUDED. That is why I am giving this app such a low rating. If I had not updated I would still have had this feature, until the app FORCES you to update. This is total crap!! I’ve had a fitbit for years and years. Next time I am purchasing a APPLE WATCH. How dare you charge for a feature that used to be included?!! What a crappy business move!!! You have lost my business!!! Oh, and I’m always eventually having problems with charging my device. Ugg!! I tell it to all day sync, but it never syncs until I open the app and manually do it. If you get too much data on the watch it coverts all your sleep data to simple logs instead of the complex info. SO FRUSTRATING!!
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  • Sep 21, 2020

    By Kaylie Jade Stephen
    I have had my fitbit now for only 3 months. In that time I have had to reinstall this app approx 15 times!! What is most frustrating, it isn't the same problem every time. The first few times, it just stopped syncing with my band. Then it stopped sending me notifications for when I had a message, phone calls email etc. Sometimes I try open the app and it just doesn't load at all. It's a disgrace to the brand.
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  • Sep 7, 2020

    By Cyndi Jardine
    Not impressed! Might be time for change! I can't update, sync or even get the correct time to show. I haven't been able to wear it for several days now. I've tried everything, reboot watch, phone, uninstall app, re-install. Not to mention I constantly have issues charging it. Then I see here on the ratings many are having the same issues. I Have had Fitbit for many years but reading these reviews, has me wondering if we should continue supporting them. What use is it if you can't even use it! 😡
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  • Sep 26, 2020

    By Cassandra Knight
    It won't sync to my phone, Google Pixel 3a. This doesn't look like it's an isolated incident based on the other reviews here, and the inquires as to how to fix this on the fitbit forums. I've followed all the recommended steps to fix this and then some, and still nothing. What's going on here, Fitbit? Was it done on purpose so older models are forced to be replaced with upgraded versions of the fitbit?
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  • Sep 24, 2020

    By Casey Struiken
    Syncing issues just keep getting worse with every update. The hoops you have to jump through just to be able to sync are ridiculous at this point. Restart watch. Force stop app. Turn Bluetooth off and then back on. Turn your phone off and then turn it back on. Delete app and reinstall. If all that doesn't work. Just try it all again until finally something happens. Sometimes this can take hours. Seems like the developers of this app don't really know where the issues lies. Find out and fix it!
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  • Sep 6, 2020

    By Tiffany Henderson
    Great concept, but I'm frustrated it doesn't sync half the time when I would like to see my fitness updates on this app with my versa 2. When it works I enjoy it. It can be buggy and slow. Edit: now since the latest update it can't pair with my phone at all, even though I unpaired it then pair it again, turn off and turn on Bluetooth, and try turning off and turning on wi-fi. I wanted to like fitbit, but the app does nothing. I think I will go with a more dependable brand next time. 🙄
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