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Fitbit

Fitbit

Fitbit, Inc.

Fitbit is dedicated to helping people lead healthier, more active lives.

3.8 Ratings 1M+ Reviews 50M+ Downloads

Ratings & Reviews

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  • img Community
    Maybe you don’t have a specific activity to track like exercise or diet and you just want to be sure your heart is running at healthy 60 to 100 beats per minute. It’s easy to track all the small healthy things that matter and sync devices.
    img by nancy
    2 years ago
  • img Community

    dissatified with fitbit inspire Sep 5, 2021

    By Unhappy Camper
    The inspire tracker is a waste of money . It is advertised as compatible with Windows 10 . Right out of the box it didn't work with a Windows 10 laptop . Through trial and error I identified that the tracker first needed to be setup with an Apple device and upload of the latest software version . Eventually I succeeded in the setup with my Windows 10 laptop . For the eight months it was in use it regularly struggled to sync . Now it doesn't sync at all . I have given up trying to use it .
  • FitBit app is pretty good, minus some frustrations May 22, 2019

    By Mssmith0516
    I love my FitBit Versa and the FitBit app, but my one complaint would be the overwhelming number of clock faces to choose from and no real way to filter through them. The categories are broken down to only a few, at most, and the search feature isn’t really all that reliable for what you’re truly trying to search for. For example, when searching for “beach” it only shows a few options, but IF you have a large amount of free time to search through the extensive library one by one, you happen to come across several more while browsing. Maybe having a “tag” feature for clock face developers to add search keywords would be nice. It would also be nice if there was a feature to filter clock faces by which ones are free from those that you have to buy. I’m also not fond of the calorie link option that FitBit incorporates with the MyFitnessPal app. It would be nice for a setting to be provided to select whether you only want workout calories that you’ve burned to automatically link to your MyFitnessPal app versus your overall calorie burn for the day. I’m one who only likes to log my calorie burn for workouts and not the entire day. Those are overall my only two complaints. For the most part, the FitBit app is great, with the exception of these couple of things, but I’ve also only owned my Versa for less than a week, so I’m still exploring the app.
  • So much for bug fixes.... and they were fixed! Oct 26, 2018

    By noaccountname
    Previous comments earning the app 3 stars a week ago: First time that the app has failed in over a year. So averaged out the number of stars to give it— with this week being 1 star and rest of year is 5. Since the latest update my Flex 2 wont sync. Ironic timing since I actually managed to finally do some serious exercising every day this week. I think the tracker is still storing data since I’m still getting silent alarms and notifications when wearing it. I hope it’s storing everything til bugs are fixed. Please! Update with 5 stars to go with it: I was so surprised that the developers responded to the problem I posted about syncing, and for that alone, I’d give the app 5 stars for customer service. But better yet, the FitBit help page that they directed me to had the solution. It was at end of webpage after a long list of things to try, most of which everyone probably does. At the end of the “try this” suggestions, the one about how to reset the actual tracker did the trick. I never knew there was a little button on the charger itself for this purpose. Anyways, my Flex 2 tracker miraculously synced after I reset it, and it had stored a full week of data, exercise, sleep patterns, etc, which appeared happily in the app. The developer’s reply to my initial review has the link to follow for how-to. Thanks so much for being repsonsive!
  • Feel Naked w/o my Fitbit! But.... Oct 6, 2018

    By GG245777543236
    I’ve had a Fitbit for 5 yrs now and use both it and the app religiously. There was a frustrating Firmware issue with the charge 2 and another device crapped out on me but Fitbit replaced and has since fixed everything. I now (still) have a Charge HR that has been running strong for 2.5 yrs... the App itself is great, I love the challenges and the navigation is easy/intuitive for the most part. One part I don’t like is the adventures area. So far it’s just places like Yosemite, NYC, Boston... Why? There are so many grand walks/hikes in so many areas of the world. There are also lots of other sites and apps that have countless walks/hikes mapped in whatever area you happen to be in but I’d much prefer to be able to access all of this from the Fitbit App. I’m stumped as to why Fitbit hasn’t extended the selection when it would be easy to load other walks and in turn be much more usable for everyone! It would also increase Fitbit usage and engagement. I remember thinking this when I first saw adventures on the front page of the app, clicked on it and saw just a few areas. Today I decided to check again and... 3-4 years later they still have the same few walks/hikes. This is so odd I’m kind of scratching my head as to why expanding this section hasn’t occurred to anyone at Fitbit, what the obstacles are (seems easy/doable and cost/benefit smart) and why it hasn’t happened?
  • Inspire HR May 12, 2020

    By Karen70333
    Fitbit has been on my person at least 10 years. I’ve updated with each new model. The Inspire HR is buggy. Take minutes to manually sync, doesn’t aways catch that one hour nap and can register quiet TV watching as sleep. And my biggest daily frustration with this App is the sleep score. Sleep is one area Fitbit has been perfect in the past, now not so much. After 8 hours sleep and falling within the range of all the sleep parameters it gives a fair sleep score? So frustrating waking up feeling good and see fair for sleep score. I’ve tried everything. This part of the sleep module is very demotivating. Since sleep is where, in the past, Fitbit has done better than anyone else. Past Fitbit models like Aria and it’s predecessors have been unbelievably accurate. Update. Thanks for your response but my questions were not answered in the links you sent me. So I googled my questions where I easily found answers. Most people never get a sleep score higher than the high 70’s low 80’s. Then say that. Don’t have people trying everything to raise it. I’ve had every smaller Fitbit. The Inspire HR is the most inaccurate for sleep and terrible at syncing. The internet is full of complaints. Fitbit has done more to hurt their image by telling users they are all sleep failures with the wildly controversial sleep score. Adjust it, do something. It makes your Fitbit look like a joke. You see the comments/complaints. Allow the user to turn it off. It’s a design failure.
  • Loyal fitbit customer Dec 18, 2018

    By Hilexi12
    Hi I’ve had my Fitbit for a while and it is consistently helpful in tracking my sleep, food intake, drink intake, and menestral cycle. And of course, fitbit is known for tracking of activity and steps as well as heart rate. There is one complaint I have. I need a competitive atmosphere to enhance my healthy living. With the friends option you can challenge friends to like three different challenges. These challenges can easily get boring and unmotivated users if your friend runs track or something. I think it would be in fitbit and the health of the world’s intentions to have challenges dedicated to drinking enough water and reaching calorie goals and sleep goals as well. Activity is a big part of our health, however, when it comes to hydration, sleep, and nutrition many people are falling behind. With an increase in steps and activity. Fitbit should provide reminders to drink more water and to eat some food for more energy. I think that your healthy diet begins in the kitchen and ends with the right amount of steps. Without doing too much out of my way, I can usually achieve my step goal, but I often struggle with hydration and have fainting spells and sometimes get hospitalized due to lack of hydration. It is vital to a person’s well being to stay hydrated especially after working out or moving a lot. Thank you so much for listening and I hope you take my advice into account.
  • Great gadget Jun 8, 2018

    By seely rd
    I am giving my Fitbit Zip five stars, even though I only use the steps portion. It is fun, gives me good info about a job I have, where I am on my feet for my entire shift, and it is easy to use. It is true, you will add extra steps to get to a goal, and I don't consider myself a competitive person. I am sure the other elements of the Zip are great, but I am an online WW member, so I just use the FIT for upping my activity. I highly recommend this product. However I am adding a review of the Flex 2, (3 years later) which I hate. I lost my Fitbit zip and went with the Flex 2 when there was a long wait for Zip delivery. I wish I hadn't. I give the Flex 0 stars. I have to download a new Fitbit app every time I try to sync the stupid thing. I've gone thru every help tip Fitbit offers, spent a long time on the phone with a person in customer support and have emailed the company for help. There has been no resolution. The company's support team used to be amazing, now they just read back text from the same help site I used when I tried to trouble shoot the problem. Also when the Flex 2 finally syncs (again after I download the app, again, for the third time that day) it seems to record arm movements. So if you are sitting down wrapping packages or painting your toenails you will also be getting in your steps. If you can get it to sync.
  • Fitbit program Jul 21, 2021

    By Maggie's Shuffle
    In 2013, I bought a Zip and used it to track steps, which encouraged me to improve and increase my activity, culminating in an 8K walk/run in September 2013. I had been using different apps for diet and, although I was maintaining weight, I wasn't losing. In May 2014, I decided to put all my activity and diet into one program. I compared a few and ended up with the Fitbit program. By September 2014, I had lost 20 pounds. A miracle as far as I'm concerrned after so many years of trying. Most important, I feel healthier. I recently changed to the Fitbit One as a tool for my next goal....the next 10 pounds and to help me with my sleep cycle, which I have found to be amazing. The best thing out of all of this is that all the tools are together, complete with trends, journal, archives, and incentives. I have read some of the other reviews and find that one-dimensional observations of a multi-dimensional program lack the information and experience needed to be fair. If you buy a product knowing that it does not link with an app you are using, why buy it? Because the product, even as a stand alone, is good. In any program, the key is the user, whether the product integrates with an app or not. So, I have stated on the Facebook page that I am happy with the product and program and I reiterate that here. Fitbit rocks!!! Thank you!!!
  • Sep 12, 2021

    By Michael Retherford
    I notice it doesn't give correct zone mins. I walk for 90 mins but like today I only got 38 min. Can you explain this. It is habit forming in a good way. I try to only walk 15000 steps a day, because I find I over do it alot. The challenges are fun, but I need to learn more on how to do the trail challenges they afee really fun. I wish they had more trails to walk.
  • FitBit app is pretty good, minus some frustrations May 22, 2019

    By Mssmith0516
    I love my FitBit Versa and the FitBit app, but my one complaint would be the overwhelming number of clock faces to choose from and no real way to filter through them. The categories are broken down to only a few, at most, and the search feature isn’t really all that reliable for what you’re truly trying to search for. For example, when searching for “beach” it only shows a few options, but IF you have a large amount of free time to search through the extensive library one by one, you happen to come across several more while browsing. Maybe having a “tag” feature for clock face developers to add search keywords would be nice. It would also be nice if there was a feature to filter clock faces by which ones are free from those that you have to buy. I’m also not fond of the calorie link option that FitBit incorporates with the MyFitnessPal app. It would be nice for a setting to be provided to select whether you only want workout calories that you’ve burned to automatically link to your MyFitnessPal app versus your overall calorie burn for the day. I’m one who only likes to log my calorie burn for workouts and not the entire day. Those are overall my only two complaints. For the most part, the FitBit app is great, with the exception of these couple of things, but I’ve also only owned my Versa for less than a week, so I’m still exploring the app.
  • So much for bug fixes.... and they were fixed! Oct 26, 2018

    By noaccountname
    Previous comments earning the app 3 stars a week ago: First time that the app has failed in over a year. So averaged out the number of stars to give it— with this week being 1 star and rest of year is 5. Since the latest update my Flex 2 wont sync. Ironic timing since I actually managed to finally do some serious exercising every day this week. I think the tracker is still storing data since I’m still getting silent alarms and notifications when wearing it. I hope it’s storing everything til bugs are fixed. Please! Update with 5 stars to go with it: I was so surprised that the developers responded to the problem I posted about syncing, and for that alone, I’d give the app 5 stars for customer service. But better yet, the FitBit help page that they directed me to had the solution. It was at end of webpage after a long list of things to try, most of which everyone probably does. At the end of the “try this” suggestions, the one about how to reset the actual tracker did the trick. I never knew there was a little button on the charger itself for this purpose. Anyways, my Flex 2 tracker miraculously synced after I reset it, and it had stored a full week of data, exercise, sleep patterns, etc, which appeared happily in the app. The developer’s reply to my initial review has the link to follow for how-to. Thanks so much for being repsonsive!
  • Feel Naked w/o my Fitbit! But.... Oct 6, 2018

    By GG245777543236
    I’ve had a Fitbit for 5 yrs now and use both it and the app religiously. There was a frustrating Firmware issue with the charge 2 and another device crapped out on me but Fitbit replaced and has since fixed everything. I now (still) have a Charge HR that has been running strong for 2.5 yrs... the App itself is great, I love the challenges and the navigation is easy/intuitive for the most part. One part I don’t like is the adventures area. So far it’s just places like Yosemite, NYC, Boston... Why? There are so many grand walks/hikes in so many areas of the world. There are also lots of other sites and apps that have countless walks/hikes mapped in whatever area you happen to be in but I’d much prefer to be able to access all of this from the Fitbit App. I’m stumped as to why Fitbit hasn’t extended the selection when it would be easy to load other walks and in turn be much more usable for everyone! It would also increase Fitbit usage and engagement. I remember thinking this when I first saw adventures on the front page of the app, clicked on it and saw just a few areas. Today I decided to check again and... 3-4 years later they still have the same few walks/hikes. This is so odd I’m kind of scratching my head as to why expanding this section hasn’t occurred to anyone at Fitbit, what the obstacles are (seems easy/doable and cost/benefit smart) and why it hasn’t happened?
  • Inspire HR May 12, 2020

    By Karen70333
    Fitbit has been on my person at least 10 years. I’ve updated with each new model. The Inspire HR is buggy. Take minutes to manually sync, doesn’t aways catch that one hour nap and can register quiet TV watching as sleep. And my biggest daily frustration with this App is the sleep score. Sleep is one area Fitbit has been perfect in the past, now not so much. After 8 hours sleep and falling within the range of all the sleep parameters it gives a fair sleep score? So frustrating waking up feeling good and see fair for sleep score. I’ve tried everything. This part of the sleep module is very demotivating. Since sleep is where, in the past, Fitbit has done better than anyone else. Past Fitbit models like Aria and it’s predecessors have been unbelievably accurate. Update. Thanks for your response but my questions were not answered in the links you sent me. So I googled my questions where I easily found answers. Most people never get a sleep score higher than the high 70’s low 80’s. Then say that. Don’t have people trying everything to raise it. I’ve had every smaller Fitbit. The Inspire HR is the most inaccurate for sleep and terrible at syncing. The internet is full of complaints. Fitbit has done more to hurt their image by telling users they are all sleep failures with the wildly controversial sleep score. Adjust it, do something. It makes your Fitbit look like a joke. You see the comments/complaints. Allow the user to turn it off. It’s a design failure.
  • Loyal fitbit customer Dec 18, 2018

    By Hilexi12
    Hi I’ve had my Fitbit for a while and it is consistently helpful in tracking my sleep, food intake, drink intake, and menestral cycle. And of course, fitbit is known for tracking of activity and steps as well as heart rate. There is one complaint I have. I need a competitive atmosphere to enhance my healthy living. With the friends option you can challenge friends to like three different challenges. These challenges can easily get boring and unmotivated users if your friend runs track or something. I think it would be in fitbit and the health of the world’s intentions to have challenges dedicated to drinking enough water and reaching calorie goals and sleep goals as well. Activity is a big part of our health, however, when it comes to hydration, sleep, and nutrition many people are falling behind. With an increase in steps and activity. Fitbit should provide reminders to drink more water and to eat some food for more energy. I think that your healthy diet begins in the kitchen and ends with the right amount of steps. Without doing too much out of my way, I can usually achieve my step goal, but I often struggle with hydration and have fainting spells and sometimes get hospitalized due to lack of hydration. It is vital to a person’s well being to stay hydrated especially after working out or moving a lot. Thank you so much for listening and I hope you take my advice into account.
  • Great gadget Jun 8, 2018

    By seely rd
    I am giving my Fitbit Zip five stars, even though I only use the steps portion. It is fun, gives me good info about a job I have, where I am on my feet for my entire shift, and it is easy to use. It is true, you will add extra steps to get to a goal, and I don't consider myself a competitive person. I am sure the other elements of the Zip are great, but I am an online WW member, so I just use the FIT for upping my activity. I highly recommend this product. However I am adding a review of the Flex 2, (3 years later) which I hate. I lost my Fitbit zip and went with the Flex 2 when there was a long wait for Zip delivery. I wish I hadn't. I give the Flex 0 stars. I have to download a new Fitbit app every time I try to sync the stupid thing. I've gone thru every help tip Fitbit offers, spent a long time on the phone with a person in customer support and have emailed the company for help. There has been no resolution. The company's support team used to be amazing, now they just read back text from the same help site I used when I tried to trouble shoot the problem. Also when the Flex 2 finally syncs (again after I download the app, again, for the third time that day) it seems to record arm movements. So if you are sitting down wrapping packages or painting your toenails you will also be getting in your steps. If you can get it to sync.
  • Fitbit program Jul 21, 2021

    By Maggie's Shuffle
    In 2013, I bought a Zip and used it to track steps, which encouraged me to improve and increase my activity, culminating in an 8K walk/run in September 2013. I had been using different apps for diet and, although I was maintaining weight, I wasn't losing. In May 2014, I decided to put all my activity and diet into one program. I compared a few and ended up with the Fitbit program. By September 2014, I had lost 20 pounds. A miracle as far as I'm concerrned after so many years of trying. Most important, I feel healthier. I recently changed to the Fitbit One as a tool for my next goal....the next 10 pounds and to help me with my sleep cycle, which I have found to be amazing. The best thing out of all of this is that all the tools are together, complete with trends, journal, archives, and incentives. I have read some of the other reviews and find that one-dimensional observations of a multi-dimensional program lack the information and experience needed to be fair. If you buy a product knowing that it does not link with an app you are using, why buy it? Because the product, even as a stand alone, is good. In any program, the key is the user, whether the product integrates with an app or not. So, I have stated on the Facebook page that I am happy with the product and program and I reiterate that here. Fitbit rocks!!! Thank you!!!
  • Sep 12, 2021

    By Michael Retherford
    I notice it doesn't give correct zone mins. I walk for 90 mins but like today I only got 38 min. Can you explain this. It is habit forming in a good way. I try to only walk 15000 steps a day, because I find I over do it alot. The challenges are fun, but I need to learn more on how to do the trail challenges they afee really fun. I wish they had more trails to walk.
  • Today View Freezes. Help! Jul 31, 2020

    By nastasiaelise
    I love Fitbit app (features, UI, illustrations, the overall design, the friend challenges) and it’s definitely the reason I haven’t switched over to using an Apple Watch or Apple Health however I’ve noticed within the last couple months, the today view randomly freezes like a bug and pressing anywhere on it does nothing. I’m not able to go into any of the categories or view details (outside of just being able to toggle the bottom nav) Today it actually canceled out during a GPS walk I was tracking and when I went to view the app, I noticed it stopped tracking and just showed the Today view. However when trying to tap anywhere on the page, nothing happened. This freezing bug behavior has now happened to me 4-5 times over the course of a couple months and the only way i can get the app to work is by deinstalling it/deleting it, then redownloading it from the App Store. It then works after all of that but then I get the first run experience UI for each feature all over again. I’ve redownloaded many times because I still want to use this app because I love it and Fitbit so much but is this a known issue to others? Can developers fix this freezing? I would like to just use the app and not have to continue deinstalling it every time. Thanks!
  • Love my Fitbit Versa, but... Sep 20, 2019

    By Eschfineart
    I bought my Fitbit Versa Lite after weight gain due to a back injury. It has done a wonderful job motivating me to move more and eat healthier. I’ve lost four lbs in just the past few weeks. The sleep Score and record would be awesome if it worked accurately, but it is not working well at all for me. I’m in my mid-60’s and I wake up to go to the bathroom a few times a night. Even though I’m only up for a few minutes and usually fall right back asleep, the app splits my night into several segments, each usually under 3 hours so I only get the simplified sleep details for each (or sometimes for only one or two of them) even if I’m getting 5 hrs and 30 minutes total. I don’t understand why it doesn't just keep tallying my sleep noting those 2-3 min bathroom breaks as awake periods in the total night. Last night my Fitbit only recorded sleep from 3:15 am to 7:10. I actually went to bed at 11:30 and slept very soundly until 1:15. Went to the bathroom and right back to a sound sleep until 2:45 when I woke up briefly for another bathroom break, then, right back to sleep again. My app doesn’t show or count any of my sleep from 11:15-2:45 and there’s almost a 30 minute gap between me going back to sleep at 2:48 and 3:15 when it actually did begin recording my sleep. What’s up with that?? I also wish the calorie count was more accurate. Selected items seem to be based on user input.
  • img Community

    dissatified with fitbit inspire Sep 5, 2021

    By Unhappy Camper
    The inspire tracker is a waste of money . It is advertised as compatible with Windows 10 . Right out of the box it didn't work with a Windows 10 laptop . Through trial and error I identified that the tracker first needed to be setup with an Apple device and upload of the latest software version . Eventually I succeeded in the setup with my Windows 10 laptop . For the eight months it was in use it regularly struggled to sync . Now it doesn't sync at all . I have given up trying to use it .
  • Sep 21, 2021

    By Diana V
    So I haven't had the issues others have had with the app crashing, not loading,etc. I guess I'm lucky there. However, the way Fitbit measures and quantifies my exercise makes me feel awful. As someone with a desk job, i don't usually get a lot of movement throughout the day. So when i take a 4 mile walk in the evening, that should be good, right? Apparently not good enough as my "Cardio Fitness Level" is "poor" by Fitbit's standards. Yeah, i know I'm not running a 5k on a daily basis, geez...
  • Sep 12, 2021

    By J. A. Sailer
    I have continued problems when it comes to the flights of stairs automatically "detected" by my charge 4. It has had 8+ flights recorded when I wake up after falling asleep the night before, and I don't sleep walk. I have many days where the device will go off telling me I hit 100+ flights in a day, but I didn't much at all that day. It bothers me mainly because I don't think I can count on any of the other health measurements. It really defeats the purpose of my purchase.
  • Sep 21, 2021

    By Darrel Bimberg
    The sleep tracker is very poor. I have used this for going on 9 months and I am not pleased with the sleep tracker. It often has trouble tracking sleep and misses data. I have tried different tightness settings on the wristband, but it doesn't really help. So I get at least one or two days a week were the data is wrong. The GPS function for exercise works well enough...
  • Sep 14, 2021

    By Ashley Williams
    I love my versa lite! But after the last update in the last week or so, my phone is not keeping time (it's now an hour and a half behind) and not syncing. I've contacted fitbit a few times and done everything they've said. Now it is not pairing...I hope they do an update soon. It is just sitting on my charger because it is useless to me at this point. I miss my watch. I am a busy mom, I don't always have my phone on me.
  • Sep 8, 2021

    By Shivani Pathania
    So, I got this watch as soon as it was launched. Happy days! I was getting notifications, everything was fine. But from months, I do not get any notifications on my phone. The step counter counts any hand strokes as steps, especially cooking. If you want to increase your steps, start rolling and baking flat breads. I am very disappointed.
  • Sep 10, 2021

    By Dawn L.
    8/25 update broke everything! Everything was working great, now with this update it does nothing at all. Will not track sleep, no longer does the most basic functionality of tracking steps. No longer syncs with the app at all! This company is more hassle than helps. In the 4 fitbits I've owned in 7 years I've spent more time fixing them than time with them working. Sad but true. If they aren't in the mail for service then the app isn't syncing. One issue after another.
  • Sep 15, 2021

    By A Google user
    I used to love my versa 3 but it no longer syncs with my phone and bluetooth doesn't even recognize the watch! Unable to receive texts and calls or sync the fitbit app. This is a huge problem. The watch is now useless to me and obviously many, many other people as well!! If we can no longer utilize main functions of the watch, why are you not fixing this bug??? Very poor customer service!! I will never buy another fitbit and am currently looking into Samsung watches!! Very disappointed!!
  • Sep 8, 2021

    By Ray Allen
    Major bug: serving size in food log keeps changing back to default after user manually changed the value. This is a must fix to rate any higher than 1 star. Found a 2nd critical issue. The app requires an internet connection to sync with the Fitbit. There is not a "local mode." Thus when one is hiking in the wilderness (read: no internet connection) the application fails to work at all. Wish I could rate lower than 1 star.
  • Used to be a great device now a headache Mar 3, 2021

    By gypsytamp
    I had a charge HR and a charge HR 2 for years. They worked great and almost never had issues. This year I bought the Charge 4 and found the dreaded active zones, which was so discouraging to working out that I returned the charge 4 and sought out a charge 3. I am almost weekly having issues. The watch and app won’t sync up to show the same stats, and the Charge 3 is always having issues syncing. Once a month since buying it in November I have to take the watch off my phone to re upload. Now I am trying to sync it to my phone again, and error codes non stop. The only solutions offered are to update the phone IOS or the watch app. Both of which are updated, and I don’t seem to have an option to do a manual update. Seeing all the forums of people with these issues that Fitbit has done nothing to help out with is a poor display from the company that I used to really love. People keep having problems and the company says nothing for months to a year, but they have time to send out an email saying they’ve been bought by google ? Really disappointed in how this company seems to have gone downhill in quality of their customer service and how well their products work. I can’t buy a pricey watch because when trying out Versas they won’t read through my tattoos. It seems the only option is a new product if Fitbit doesn’t do something to actually help customers out from all these issues.
  • img Community
    Maybe you don’t have a specific activity to track like exercise or diet and you just want to be sure your heart is running at healthy 60 to 100 beats per minute. It’s easy to track all the small healthy things that matter and sync devices.
    img by nancy
    2 years ago
  • img Community

    dissatified with fitbit inspire Sep 5, 2021

    By Unhappy Camper
    The inspire tracker is a waste of money . It is advertised as compatible with Windows 10 . Right out of the box it didn't work with a Windows 10 laptop . Through trial and error I identified that the tracker first needed to be setup with an Apple device and upload of the latest software version . Eventually I succeeded in the setup with my Windows 10 laptop . For the eight months it was in use it regularly struggled to sync . Now it doesn't sync at all . I have given up trying to use it .

No reviews available

  • So much for bug fixes.... and they were fixed! Oct 26, 2018

    By noaccountname
    Previous comments earning the app 3 stars a week ago: First time that the app has failed in over a year. So averaged out the number of stars to give it— with this week being 1 star and rest of year is 5. Since the latest update my Flex 2 wont sync. Ironic timing since I actually managed to finally do some serious exercising every day this week. I think the tracker is still storing data since I’m still getting silent alarms and notifications when wearing it. I hope it’s storing everything til bugs are fixed. Please! Update with 5 stars to go with it: I was so surprised that the developers responded to the problem I posted about syncing, and for that alone, I’d give the app 5 stars for customer service. But better yet, the FitBit help page that they directed me to had the solution. It was at end of webpage after a long list of things to try, most of which everyone probably does. At the end of the “try this” suggestions, the one about how to reset the actual tracker did the trick. I never knew there was a little button on the charger itself for this purpose. Anyways, my Flex 2 tracker miraculously synced after I reset it, and it had stored a full week of data, exercise, sleep patterns, etc, which appeared happily in the app. The developer’s reply to my initial review has the link to follow for how-to. Thanks so much for being repsonsive!
  • Great gadget Jun 8, 2018

    By seely rd
    I am giving my Fitbit Zip five stars, even though I only use the steps portion. It is fun, gives me good info about a job I have, where I am on my feet for my entire shift, and it is easy to use. It is true, you will add extra steps to get to a goal, and I don't consider myself a competitive person. I am sure the other elements of the Zip are great, but I am an online WW member, so I just use the FIT for upping my activity. I highly recommend this product. However I am adding a review of the Flex 2, (3 years later) which I hate. I lost my Fitbit zip and went with the Flex 2 when there was a long wait for Zip delivery. I wish I hadn't. I give the Flex 0 stars. I have to download a new Fitbit app every time I try to sync the stupid thing. I've gone thru every help tip Fitbit offers, spent a long time on the phone with a person in customer support and have emailed the company for help. There has been no resolution. The company's support team used to be amazing, now they just read back text from the same help site I used when I tried to trouble shoot the problem. Also when the Flex 2 finally syncs (again after I download the app, again, for the third time that day) it seems to record arm movements. So if you are sitting down wrapping packages or painting your toenails you will also be getting in your steps. If you can get it to sync.
  • Fitbit program Jul 21, 2021

    By Maggie's Shuffle
    In 2013, I bought a Zip and used it to track steps, which encouraged me to improve and increase my activity, culminating in an 8K walk/run in September 2013. I had been using different apps for diet and, although I was maintaining weight, I wasn't losing. In May 2014, I decided to put all my activity and diet into one program. I compared a few and ended up with the Fitbit program. By September 2014, I had lost 20 pounds. A miracle as far as I'm concerrned after so many years of trying. Most important, I feel healthier. I recently changed to the Fitbit One as a tool for my next goal....the next 10 pounds and to help me with my sleep cycle, which I have found to be amazing. The best thing out of all of this is that all the tools are together, complete with trends, journal, archives, and incentives. I have read some of the other reviews and find that one-dimensional observations of a multi-dimensional program lack the information and experience needed to be fair. If you buy a product knowing that it does not link with an app you are using, why buy it? Because the product, even as a stand alone, is good. In any program, the key is the user, whether the product integrates with an app or not. So, I have stated on the Facebook page that I am happy with the product and program and I reiterate that here. Fitbit rocks!!! Thank you!!!
  • Sep 15, 2021

    By Gayle Mcnally
    It's been a real eye opener regarding exercise. It has taught me how important it is. I have had times where I couldn't do what I normally do and my oxygen in blood has depleted and my heart count creeps up. It's very important to keep good health and the fit bit has taught me so much. It's a great encouragement to see those kilometres increase as I get fitter. So fit bit is great
  • My partner in fitness May 18, 2019

    By Road Runner 1971
    I’ve had my Fitbit Ionic for a year and a half and am very happy with it. This is my 3rd Fitbit and the Ionic addresses the issues I had with my first two ‘bits, namely a one-day battery life and the fact I couldn’t immerse it in water. The data collected by my Ionic is logically and usefully displayed on the Fitbit app. I’m a recovering heart attack patient and the heart rate data compiled in the app is essential reading for my doctor. I transcribe the heart data onto my own spreadsheets and provide them to my doctor every time I have an appointment. The accuracy of the readings is impressive and consistent and when my numbers are taken three times a week at my cardiac rehab sessions at the hospital we’ve come to use the Fitbit’s heart rate number over that of the nurse’s oximeter because my Fitbit tends to do a better job filtering out the “white noise” of my a-fib condition. Medical science is a data-driven discipline and being able to provide my doctor with hard data each visit is immensely valuable. My last doctor’s appt in April lasted NINE MINUTES - all because I provided the spreadsheet numbers compiled by my Fitbit and displayed on the app. If you’re trying to talk to your doctor about your health and how you’re feeling and don’t have numbers to quantify your opinions, well, you’re only guessing.
  • Rockin App! Jul 28, 2020

    By Tigereyes29mn
    This app is awesome as is the watch itself. So many ways to personalize it and you have control over everything but it shows you some tips about nutrition and activity, sleep etc. in a way that is also unique to the user in some form because I have a friend and we don’t usually get the same messages which shows me that the people behind the scenes who developed this app and do the updates etc. worked really hard to make an excellent program that takes you or puts you front and center which is how it should be but I tried a couple different watches and their apps if they had them in the first place were so cookie cutter it was ridiculous one didn’t have any gender but male on it!! So in closing if you are looking for a quality watch with a great app and free is great it is but try the membership at least one month it seriously adds to the core program they offer monthly and yearly so a month is 9.99 we can waste 10 bucks at a coffee shop or fast food in a blink so no excuses🤨 take it from someone who was a huge skeptic about the watches and their actual results IRL, I just thought they were a trendy waste of money 😂 look at me now writing a book praising this watch and it’s app 😳.......,
  • Huge fan Apr 18, 2019

    By the dalan
    I love my charge 3. I love how it tracks sleep and keeps track of my sleep stages. I love that I can track my runs, the splits, distance, and shows a map. Battery life is great. Notifications are great as well. 100% waterproof. The only time I take it off is to charge which I only have to do once a week. Also very durable I play basketball 3 times a week. Sometimes it will get hit by someone’s hand or the ball and my Fitbit shows no damage. I love Apple. Im bossed with my Mac and iPhone. But the Fitbit is way better than the Apple Watch and a fraction of the price. The app itself is great. Records the data very clearly and is easy to read. They send progress reports each week as well which are great compared to the last week. (I think it would be cool if that also got compared to your average stats) tracks all I see about and i can access it easily. Syncs very quickly as well. My one problem is it is very hard to read in the day light. The screen gets really dim and when on a run and I want to see my pace or trying to read a text message when it’s really bright outside it’s almost to read. I don’t know if Fitbit needs to fix that or if I can adjust it. Literally my only concern.
  • *EDIT* Needs True Fixing Mar 30, 2021

    By jfer1977
    I have been so frustrated over the last three weeks not being able to view my sleep pattern. That’s a big reason why I’ve always loved this app. It breaks down my sleep cycle. Helps me better to understand my sleep and to change things in my routine to try and get a better nights sleep. I read a review that said they were having the same issues as so many people on here. They deleted the app and then reinstalled it. I was worried about losing all my data and then realized I can’t access it anyway. So, I deleted and reinstalled. Didn’t lose my data and the app is back to working like normal again! I will be staying with my Fitbit! There’s no other device like it to do what I use it for. I have used Fitbit for years and have loved it. However, there have been three updates lately that have caused the app to freeze whenever I click on my sleep. My husband is getting tired of me complaining about it and is trying to convince me to go away from Fitbit and find a different tracking device. It would be nice if the developers would figure out the problem and fix it seeing as I’m not the only one complaining about this.
  • Switched back to Fitbit Nov 16, 2017

    By Pcrystal
    So I switched from Fitbit to Garmin back to Fitbit. Had I looked at the Ionic prior to switching I may not have switched at all. I disagree with other users that say the Ionic will not receive phone and text alerts. Mine is doing it fine. It was tricky to set up, requiring changing settings on my phone itself, but knock on wood, it works fine. The app is MUCH easier to navigate than the Garmin. My biggest complaint to date is that there is not a way to delete messages received via the Fitbit app. So some other Fitbit user whom you don’t know, can send you an inappropriate message, and you have to see it for the next 30 days. My last one was a user asking if “my pants are on.” I blocked the user, but I still had to see that message for 30 days. Seems like it should be an easy thing for developers, and I have seen many other requests for the same, so hopefully Fitbit listens soon. Other than that, having seen what the competition has to offer, I give the app 5 stars. And I recommend to other users to google how to set up your phone in addition to the Fitbit app so you can receive your notifications. Mine was an easy 3 second fix.
  • Life Changer Jan 21, 2019

    By Rockin' Grammy
    We are seniors, age 73 and 78. We started walking with Fitbit almost 3 years (me)/2 years (my spouse) ago. We were diabetics. Having the Fitbit prompt us is like having a personal coach living with us. I also used the Fitbit to track my eating. By having the ability to see calories in our food selections almost instantly, helped us with our food selections too. Now back to why I titled this “Life Changer”. My husband was a couch potato his entire life. Fitbit got him into a daily walking routine. We both lost weight - about 110 pounds between the two of us! We both reduced the number of meds we needed each day. And last quarterly diabetic check, our A1C was 6.2, prediabetic range. We will always be diabetic, but thanks to the use of Fitbit, we can manage the disease. We can not say enough good things about Fitbit and how easy the app is to use. As a side note, I also like being able to walk with “Friends”. I live in VA and walk with cousins in FL and PA. We like cheering/taunting/messaging too. I never get to see them so it is fun knowing our Fitbit app connects us through our walking - every day! As I said, I could go on and on and....💕
  • FitBit app is pretty good, minus some frustrations May 22, 2019

    By Mssmith0516
    I love my FitBit Versa and the FitBit app, but my one complaint would be the overwhelming number of clock faces to choose from and no real way to filter through them. The categories are broken down to only a few, at most, and the search feature isn’t really all that reliable for what you’re truly trying to search for. For example, when searching for “beach” it only shows a few options, but IF you have a large amount of free time to search through the extensive library one by one, you happen to come across several more while browsing. Maybe having a “tag” feature for clock face developers to add search keywords would be nice. It would also be nice if there was a feature to filter clock faces by which ones are free from those that you have to buy. I’m also not fond of the calorie link option that FitBit incorporates with the MyFitnessPal app. It would be nice for a setting to be provided to select whether you only want workout calories that you’ve burned to automatically link to your MyFitnessPal app versus your overall calorie burn for the day. I’m one who only likes to log my calorie burn for workouts and not the entire day. Those are overall my only two complaints. For the most part, the FitBit app is great, with the exception of these couple of things, but I’ve also only owned my Versa for less than a week, so I’m still exploring the app.
  • Feel Naked w/o my Fitbit! But.... Oct 6, 2018

    By GG245777543236
    I’ve had a Fitbit for 5 yrs now and use both it and the app religiously. There was a frustrating Firmware issue with the charge 2 and another device crapped out on me but Fitbit replaced and has since fixed everything. I now (still) have a Charge HR that has been running strong for 2.5 yrs... the App itself is great, I love the challenges and the navigation is easy/intuitive for the most part. One part I don’t like is the adventures area. So far it’s just places like Yosemite, NYC, Boston... Why? There are so many grand walks/hikes in so many areas of the world. There are also lots of other sites and apps that have countless walks/hikes mapped in whatever area you happen to be in but I’d much prefer to be able to access all of this from the Fitbit App. I’m stumped as to why Fitbit hasn’t extended the selection when it would be easy to load other walks and in turn be much more usable for everyone! It would also increase Fitbit usage and engagement. I remember thinking this when I first saw adventures on the front page of the app, clicked on it and saw just a few areas. Today I decided to check again and... 3-4 years later they still have the same few walks/hikes. This is so odd I’m kind of scratching my head as to why expanding this section hasn’t occurred to anyone at Fitbit, what the obstacles are (seems easy/doable and cost/benefit smart) and why it hasn’t happened?
  • Loyal fitbit customer Dec 18, 2018

    By Hilexi12
    Hi I’ve had my Fitbit for a while and it is consistently helpful in tracking my sleep, food intake, drink intake, and menestral cycle. And of course, fitbit is known for tracking of activity and steps as well as heart rate. There is one complaint I have. I need a competitive atmosphere to enhance my healthy living. With the friends option you can challenge friends to like three different challenges. These challenges can easily get boring and unmotivated users if your friend runs track or something. I think it would be in fitbit and the health of the world’s intentions to have challenges dedicated to drinking enough water and reaching calorie goals and sleep goals as well. Activity is a big part of our health, however, when it comes to hydration, sleep, and nutrition many people are falling behind. With an increase in steps and activity. Fitbit should provide reminders to drink more water and to eat some food for more energy. I think that your healthy diet begins in the kitchen and ends with the right amount of steps. Without doing too much out of my way, I can usually achieve my step goal, but I often struggle with hydration and have fainting spells and sometimes get hospitalized due to lack of hydration. It is vital to a person’s well being to stay hydrated especially after working out or moving a lot. Thank you so much for listening and I hope you take my advice into account.
  • Sep 12, 2021

    By Michael Retherford
    I notice it doesn't give correct zone mins. I walk for 90 mins but like today I only got 38 min. Can you explain this. It is habit forming in a good way. I try to only walk 15000 steps a day, because I find I over do it alot. The challenges are fun, but I need to learn more on how to do the trail challenges they afee really fun. I wish they had more trails to walk.
  • Today View Freezes. Help! Jul 31, 2020

    By nastasiaelise
    I love Fitbit app (features, UI, illustrations, the overall design, the friend challenges) and it’s definitely the reason I haven’t switched over to using an Apple Watch or Apple Health however I’ve noticed within the last couple months, the today view randomly freezes like a bug and pressing anywhere on it does nothing. I’m not able to go into any of the categories or view details (outside of just being able to toggle the bottom nav) Today it actually canceled out during a GPS walk I was tracking and when I went to view the app, I noticed it stopped tracking and just showed the Today view. However when trying to tap anywhere on the page, nothing happened. This freezing bug behavior has now happened to me 4-5 times over the course of a couple months and the only way i can get the app to work is by deinstalling it/deleting it, then redownloading it from the App Store. It then works after all of that but then I get the first run experience UI for each feature all over again. I’ve redownloaded many times because I still want to use this app because I love it and Fitbit so much but is this a known issue to others? Can developers fix this freezing? I would like to just use the app and not have to continue deinstalling it every time. Thanks!
  • Creeps in the community Sep 15, 2017

    By Aceyourface
    Firstly I would like to say, the app works great. I hadn't used a fit bit in a year or two so I had to figure out how the new look of the app worked but it wasn't hard. I loved that my history from my old Fitbit was there because it gave me motivation to get back to how I used to be. Now the stuff I didn't like. I wish the messages would be more of a messenger style. I can't go back and look at the conversation as a whole, all I can see are messages sent to me and it's all separate so it clogs up the message list. Would be much better to see the whole convo in one message so I can have proof of incidents like I just had. I have friended a few people from the different communities in the app. So far everyone is cool, we are all there for fitness and support. I recently accepted a friend request and the guy started messaging me. It started out innocent enough just talking about how long we have had a Fitbit and what our fitness goals are. Then he started getting weird and talking about my face based off my profile picture and started hinting at sexual intentions. I ended up unfriending him and blocking him. What I wish for this app is a way to report users like this. This isn't a dating/hook up app! And I don't need strange men hinting that my face gave them a boner lol
  • Great Fitness App! 🏃🏻‍♀️👏🏻 Mar 20, 2018

    By Kendal_Toby
    This is a great app, keep doing what you’re doing. I love all the different features that can help you stay fit. This app encourages me to stay on my diet, or keep working out, or just maintaining a healthier lifestyle, even when the time gets tough. In addition, I really appreciate how you read and listen to these reviews. Just a suggestion: where you log your food, you can create a custom food but you can’t delete or edit them. It would be very helpful if we could do both or either of those. I created a custom food because it wasn’t listed in the provided foods but I forgot a word in the title and it made it a completely different product from what it was. I really need to edit it and change it but that is not an option. Also, another thing that would be cool to have is if you could create a custom workout for your exercise. There is a limited number of options and I make up my own workouts and I would like to put it in the log. Likewise, where you can track where you run, hike, or walk is a very helpful feature! Could you, by any chance, add biking to that? It would make it a bit more useful for me. These are just a few suggestions that I believe would improve the app. Overall this app is great and I am so thankful for it!
  • Very good..but needs an update for adding custom foods! Jul 29, 2020

    By Hvhsbv
    Often when I’m logging in my food I scan the barcode, especially if it’s something I haven’t previously logged. 90% of the time the nutrition facts that the barcode reads is the same as the nutrition facts on the packaging. HOWEVER, 10% of the time the calories don’t match or the sodium/carbs/potassium etc don’t match. So to get an accurate reading of my daily nutrition I choose to add it as a custom food item and plug in the right info. This is where the problem/update is needed. My example for today was my Special K brand protein shake didn't match the right facts when I originally barcode scanned it (said there was 0mg potassium when there’s actually 570mg, said there was 10g of cholesterol when there’s actually “<5mg” etc). So I go to start plugging in the info on the custom option. What NEEDS to be added is a decimal point option on the keypad (ex protein shake has 0.5g of saturated fat, had to leave it at 0g because I can’t type 0.5 because there’s no “.” option, same with the “<5mg” had to leave it at 5mg instead). PLEASE ADD a decimal point option for custom foods OR AT LEAST allow us to send requests to update your food databases if the apps nutritional info is different than the products info!!!
  • Keep on stepping... Aug 7, 2020

    By DD_1976
    I have been using a Fitbit now for almost four years, initially purchasing one to motivate myself to walk to work and not waste money on cabs. That worked and of course I paid for the Fitbit within weeks! I now monitor my steps daily and find its pretty accurate. I have noticed that the distance is always off substantially (am guessing maybe I could set the step distance to correct that but haven’t bothered.) I love the challenges and connect with family and friends across the globe on a daily basis as we motivate each other to move. I’ve even gifted multiple Fitbits to include some of my loved ones. My only gripe is that within the challenges, the comments have been incomplete for quite some time. I keep waiting for one of the updates to fix the error, but months later I am motivated to write this (seeing that many comments get a reply. 🙂) To be clear, the wording such as ‘That step goal was no match for...’ is often cut off so that I can’t see the persons name. I always like and cheer comments and achievements but at times I am liking my own achievements due to the incomplete statements. I hope this makes sense and that Fitbit will rectify the issue soon. Happy stepping to all!
  • Update of July 12, 2018 Jul 23, 2018

    By UPSET WITH UPDATE 9999
    I have been a loyal Fitbit customer for over 3 years, often recommending the trackers to friends and relatives. I credit the app and device for helping me lose 90 lbs and keep it off. I especially like that the app includes food tracking and that anyone can add foods that they use and are not already included. However, the recent update in early July had major bugs introduced to the food log. The app was updated within a week to address the bugs in the roll out. I am now happier with the product and reaction time it took FitBit to address the problems. I do wish they had a more clear way to offer feedback, suggestions, and requests. For example, one sometime may mid-enter food nutrition data (I have done this by accident as well as having run across obviously erroneous entries). Currently there is no clear method to report these aberrations so the log can be cleaned up. Another example is the recent roll out of Female Health Information that can show up on your dashboard. This may be useful to some in helping to track cycles and get pregnant, but the app already knows my age. Given I am over 60, my interest in this new feature on my dash is below ZERO.
  • Inspire HR May 12, 2020

    By Karen70333
    Fitbit has been on my person at least 10 years. I’ve updated with each new model. The Inspire HR is buggy. Take minutes to manually sync, doesn’t aways catch that one hour nap and can register quiet TV watching as sleep. And my biggest daily frustration with this App is the sleep score. Sleep is one area Fitbit has been perfect in the past, now not so much. After 8 hours sleep and falling within the range of all the sleep parameters it gives a fair sleep score? So frustrating waking up feeling good and see fair for sleep score. I’ve tried everything. This part of the sleep module is very demotivating. Since sleep is where, in the past, Fitbit has done better than anyone else. Past Fitbit models like Aria and it’s predecessors have been unbelievably accurate. Update. Thanks for your response but my questions were not answered in the links you sent me. So I googled my questions where I easily found answers. Most people never get a sleep score higher than the high 70’s low 80’s. Then say that. Don’t have people trying everything to raise it. I’ve had every smaller Fitbit. The Inspire HR is the most inaccurate for sleep and terrible at syncing. The internet is full of complaints. Fitbit has done more to hurt their image by telling users they are all sleep failures with the wildly controversial sleep score. Adjust it, do something. It makes your Fitbit look like a joke. You see the comments/complaints. Allow the user to turn it off. It’s a design failure.
  • Love my Fitbit Versa, but... Sep 20, 2019

    By Eschfineart
    I bought my Fitbit Versa Lite after weight gain due to a back injury. It has done a wonderful job motivating me to move more and eat healthier. I’ve lost four lbs in just the past few weeks. The sleep Score and record would be awesome if it worked accurately, but it is not working well at all for me. I’m in my mid-60’s and I wake up to go to the bathroom a few times a night. Even though I’m only up for a few minutes and usually fall right back asleep, the app splits my night into several segments, each usually under 3 hours so I only get the simplified sleep details for each (or sometimes for only one or two of them) even if I’m getting 5 hrs and 30 minutes total. I don’t understand why it doesn't just keep tallying my sleep noting those 2-3 min bathroom breaks as awake periods in the total night. Last night my Fitbit only recorded sleep from 3:15 am to 7:10. I actually went to bed at 11:30 and slept very soundly until 1:15. Went to the bathroom and right back to a sound sleep until 2:45 when I woke up briefly for another bathroom break, then, right back to sleep again. My app doesn’t show or count any of my sleep from 11:15-2:45 and there’s almost a 30 minute gap between me going back to sleep at 2:48 and 3:15 when it actually did begin recording my sleep. What’s up with that?? I also wish the calorie count was more accurate. Selected items seem to be based on user input.
  • Sep 21, 2021

    By Kim Hinds
    Generally happy with the app. I would like the food tracker to be more intuitive, and offer suggestions, the words have to be spelled correctly which is a pain. I'd like to be able to set my own macros goals. I would like more pre loaded exercises, common exercises like skiing, skating, tobogganing, Nordic walking.
  • Sep 21, 2021

    By Mary Weaver
    Great at tracking stats. Not so great at providing support plans or transparent heath information, or nutritional info. I tried the premium membership, and honestly i could get better info for free from YouTube. Totally not worth the extra money. The recipes were frustrating. They had no measurements, and no nutritional information. Honestly this is mostly just a fancy calorie tracker that also tracks your calorie output. So my review is "meh".
  • Infuriating meal tracking Jul 30, 2020

    By last_avenger
    This app is great for casual fitness tracking based on steps and heart rate but lacks important features like workout recording and gps functionality. More importantly, if you use the app to track meals you will regularly find yourself wanting to slam your head into the nearest wall. The search function is incredibly poor, returning baffling results for simple searches and not including an ability to search by restaurant or brand. If you cook a meal at home and have the package barcodes handy it’s easy enough, but god help you if you want to accurately record your meal if you eat at a restaurant or order out. It would be understandable if just local restaurants weren’t in the database but it’s just as hard to find your meal if you’re eating at a well recognized chain. Worst of all, certain foods and beverages have multiple entries for different portion sizes or for the same item sold at different restaurants or stores which crowds out the limited results when searching. For example, Coca Cola has different entries under many restaurants and retailers yet an ounce of the soda has the same nutrition information regardless of if you by a bottle at 7-11, order one with your meal at Applebee’s or get it at the McDonald’s drive through. It all adds up to a frustrating user experience which actually deters people from the goal of the app which is accurately tracking their health and fitness.
  • App Is Unstable May 22, 2021

    By Greatness4DLord
    I’ve been using the Fitbit app for a number of years and lately I’ve had more issues than I can count. I have seen people get kicked completely out of challenges as if they quit the challenge. I’ve seen post disappear as if the individual deleted them but did not. I currently cannot get to my groups, community or feed. The app is so glitchy and unstable at this point. It doesn’t seem like anyone at Fitbit is doing anything to resolve these issues. So many people having issues setting up challenges or wait they disappear and they cannot see them on their dashboard. Here is a good one Fitbit rearranges where they are and moves them to the bottom of the screen under all the other app features. It would be nice to see some stability in this App! It’s been around long enough that things should not be doing what they are doing. Oh and one more thing Fitbit needs to work on is this Fitbit jail garbage. If someone reports someone YOU FITBIT should be investigating what was reported!!!! Innocent people have been reported when it was the person who reported them was the terrible user and should have been removed from the community. Please Fitbit fix the issues we are all having so it will be a better app. I even PAY for the subscription and have issues which is also frustrating because I’m pay for things I cannot use. Thanks!
  • Overall a great pair (app & Fitbit Flex) except some bugs Oct 17, 2017

    By The Zenth
    My Fitbit Flex works great with this app. The app works great most the time except for the few “bugs” that it has. First one is the messaging part of the app. Whatever message is at the top of the screen is basically unreadable. It’s hidden under the top banner or menu or whatever. So I order to see it depending on how long it is I either have to pull down on all the messages or have my fiancé send me a message so there’s a different one at the top. Second issue is the fact that I open up the app and it syncs just fine. However, there are several things that don’t refresh and show that they were synced or updated with new data. For example: weekly exercise, steps per hour, sleep information. Basically most things underneath the top circles. So, leaving the app and bringing it pack up doesn’t work. I literally have to close the app all the way and re open it to get everything to reflect what was already synced and updated. I’ve been having to do this for several months. The last update didn’t fix it so I’m hoping someone reads this and can help fix it. It is not my phone. I’ve tried turning it off and turning back on several times in the past months. Please help! I’ve gotten to the point where the app is not really enjoyable anymore. Messages and my own data are a hassle.
  • 2019 update significantly decreased my Fitbit use Feb 8, 2020

    By Nattt22222
    I’ve had my Fitbit for over a year now, and I love checking the app through out the day to check my stats. The old tile dashboard made it so I could open the app and see all that I needed to see without scrolling. When they did the update at the end of 2019 and changed it to the white list screen, I was so upset, but hoped I would eventually get used to it and it would be fine. Six months later, not only do I still hate it, but I just realized, because I rarely bother scrolling, that I haven’t used my water intake feature or the steps per hour feature in months because I just kind of forgot they were there. I used these every single day before the update because they were right there when I opened the app in a visually pleasing and user-friendly tile dashboard. I’m writing this review now because I ended up scrolling down today and was like, woah, I totally forgot about these features. I don’t understand why, with such a huge amount of negative feedback from users, Fitbit doesn’t at least provide the option of switching back to the old dashboard - or at least, design an optional new dashboard that offers users the features they lost in the new one. Simply put, the new dashboard is terrible, and after giving it time to see if I’d get used to it, I still hate it.
  • Had a good product Oct 24, 2019

    By Roseredsiren
    Quit messing with it. Every time you make a significant change in your algorithms around data collection it messes with the quality of the data set. For example when sleep stages came out it made changes to the resting heart rate calculations and I started getting new weird data patterns and I could no longer see the patterns in my menstrual cycle in the graph. Now you’ve added this damned useless and meaningless sleep score that I can’t get rid of or change the prominence of and I have to dig to find the info I really need and want which is how long did I sleep and maybe how much REM did I get. Though I don’t trust that measurement anymore because around the same time as the update that brought the score I suddenly started getting much higher REM readings regularly with no changes to my behavior around sleep or my experience of my sleep. All this makes me distrust the data more and more. And let’s be honest- the fact that there are now all these new extra measurements and “insights” is a money making scheme because they are locked unless you subscribe to a “premium” account. I’m probably not going to ditch my Fitbit all together but I would no longer recommend it to someone else. It was a good product. Don’t go changing it just to change it or try to drive consumption you end up ruining it.
  • I love the app but have a complaint Feb 12, 2021

    By Txbid
    I absolutely love using the Fitbit app to track my activity. I’ve been using it for years and am looking to but my forth tracker in a few months. I have the premium membership and it really does help me with their programs and added features. I especially enjoy the get fit bingo and love challenging my friends. You can even challenge non-premium members which is great because I get to share the fun with anyone I want (which is smart on the business side since now my sister has premium because of it!). However with everything I enjoy, I’m getting frustrated since my active minutes are not syncing properly. When I try to sync them it shows them in the app for one second then goes back to zero. I’ve tried many things (messing with Bluetooth, restarting my phone, logging out of my account, redownloaded the app) but nothing helped. I know around two months ago this was happening but I had updated the app and it went back to normal. Maybe all the bugs aren’t out and there needs to be another update? I’m not sure what it is but if someone could help me get the app to properly sync that would be great since I’ve become fixated on how it’s not working and try syncing it an insane amount of times hoping for a lucky try that never comes. Thank you!
  • Sep 21, 2021

    By Diana V
    So I haven't had the issues others have had with the app crashing, not loading,etc. I guess I'm lucky there. However, the way Fitbit measures and quantifies my exercise makes me feel awful. As someone with a desk job, i don't usually get a lot of movement throughout the day. So when i take a 4 mile walk in the evening, that should be good, right? Apparently not good enough as my "Cardio Fitness Level" is "poor" by Fitbit's standards. Yeah, i know I'm not running a 5k on a daily basis, geez...
  • Sep 12, 2021

    By J. A. Sailer
    I have continued problems when it comes to the flights of stairs automatically "detected" by my charge 4. It has had 8+ flights recorded when I wake up after falling asleep the night before, and I don't sleep walk. I have many days where the device will go off telling me I hit 100+ flights in a day, but I didn't much at all that day. It bothers me mainly because I don't think I can count on any of the other health measurements. It really defeats the purpose of my purchase.
  • Sep 21, 2021

    By Darrel Bimberg
    The sleep tracker is very poor. I have used this for going on 9 months and I am not pleased with the sleep tracker. It often has trouble tracking sleep and misses data. I have tried different tightness settings on the wristband, but it doesn't really help. So I get at least one or two days a week were the data is wrong. The GPS function for exercise works well enough...
  • Sep 8, 2021

    By Shivani Pathania
    So, I got this watch as soon as it was launched. Happy days! I was getting notifications, everything was fine. But from months, I do not get any notifications on my phone. The step counter counts any hand strokes as steps, especially cooking. If you want to increase your steps, start rolling and baking flat breads. I am very disappointed.
  • Used to be a great device now a headache Mar 3, 2021

    By gypsytamp
    I had a charge HR and a charge HR 2 for years. They worked great and almost never had issues. This year I bought the Charge 4 and found the dreaded active zones, which was so discouraging to working out that I returned the charge 4 and sought out a charge 3. I am almost weekly having issues. The watch and app won’t sync up to show the same stats, and the Charge 3 is always having issues syncing. Once a month since buying it in November I have to take the watch off my phone to re upload. Now I am trying to sync it to my phone again, and error codes non stop. The only solutions offered are to update the phone IOS or the watch app. Both of which are updated, and I don’t seem to have an option to do a manual update. Seeing all the forums of people with these issues that Fitbit has done nothing to help out with is a poor display from the company that I used to really love. People keep having problems and the company says nothing for months to a year, but they have time to send out an email saying they’ve been bought by google ? Really disappointed in how this company seems to have gone downhill in quality of their customer service and how well their products work. I can’t buy a pricey watch because when trying out Versas they won’t read through my tattoos. It seems the only option is a new product if Fitbit doesn’t do something to actually help customers out from all these issues.
  • Disappearing Data Oct 27, 2020

    By Hollylovesugly
    I want to love Fitbit and this app but the devices and the app are so glitchy. I tried a Fitbit in 2012, it lasted less than a year before it died completely and support was no help. I was gifted a Charge 3 last year. Again, lasted less than a year (7 months) before it stopped working completely. Fitbit ended up replacing it and the new device has worked fine so far (its only been a month) but now the app is where the issues lie. I literally watch the tracked data from previous days disappear in front of my eyes, particularly the exercise-related information. This has been going on for weeks. I started a challenge yesterday related to tracking active minutes “in the zone” and it doesn’t seem to be connecting my active exercise minutes to this challenge so it shows that I’m making zero progress. I did give the app two stars because the adventures and virtual hikes are fun but the options are really limited. I liked the features of the premium upgrade but my Fitbit died shortly after starting the free 90-day trial so I didn’t get to try it much. I was going to pay to upgrade recently but this disappearing data makes me feel like it’s not worth the money so I’ve held off. This app has tons of potential but is very buggy. Also, I think releasing less models of watches could be a nice change in order to allow them to focus more on quality control and getting more things right with fewer model options.
  • Sep 10, 2021

    By Samuel Siegel
    While it tracks steps well, it is NOT worth the subscription as the metrics, sleep score and SPO2 recording are inconsistent and sporadic at best for recording. Bluetooth connectivity is woefully slow and sometimes it doesn't pair. I was gifted the Charge 4 for my birthday this past July. It does track steps and heart rate fine, but cannot recommend paying for a subscription when most of the features won't work. So far the only choices given by the help desk have been basic and not helpful.
  • Paying for previously included features May 26, 2020

    By A Concerned Professional
    I enjoyed tracking steps, sleep, etc with my prior fitbit, so when they came out with one that measured HR I was excited to upgrade my watch. I am a RN and I am prone to fast heart rates. This really helps me track it through the day and monitor it while I work out. There is about a 3-4 second delay in the HR reading when my HR changes which seems reasonable as it has to monitor the change. It doesn’t do a great job when the HR gets really high- 170s + which is frustrating when I’m jogging on a treadmill. It is worse when running outside. The fitbit app used to INCLUDE the trends of your heart rate, included when you were sleeping. I updated the app awhile back, and now you HAVE TO PAY for a feature that was PREVIOUSLY INCLUDED. That is why I am giving this app such a low rating. If I had not updated I would still have had this feature, until the app FORCES you to update. This is total crap!! I’ve had a fitbit for years and years. Next time I am purchasing a APPLE WATCH. How dare you charge for a feature that used to be included?!! What a crappy business move!!! You have lost my business!!! Oh, and I’m always eventually having problems with charging my device. Ugg!! I tell it to all day sync, but it never syncs until I open the app and manually do it. If you get too much data on the watch it coverts all your sleep data to simple logs instead of the complex info. SO FRUSTRATING!!
  • Ugh!! Nov 8, 2020

    By Jlrwfi
    I love my FitBit! It is obviously made to help you, I love tracking my steps and exercises and sleep. It quickly becomes an addiction and I don’t even want to take it off to charge. My husband’s company uses it for wellness and using it gives us discounts, which is also great! The problem is that we are working on our 2nd Charge 3 we paid for AND 2 replacement charge 3’s that were sent to us, in less then 2 years!! They may replace it the first time, but then they claim it's out of warranty the second time. Having a device that breaks 2-3 times in less then a year is completely frustrating!! I’m at a point were I have to do 5-8 steps multiple times a day to have my FitBit only work 1/2 of the way it did originally! My daughters Versa has been the same way and it’s extremely frustrating. I have been using FitBit for many years, because I love them! My first FitBit lasted several years and was awesome!! I’m at a point where we may be trying different tracking company and forgo my husband’s company wellness benefits, because I am tired of paying for a device that doesn’t consistently work! Each issue has been different and the company blames your phone, your app, your computer for the problem. Then they send a refurbished device to replace the first broken one and then when that one breaks they tell you it’s out of warranty and offer you a 25% discount on a new device. Very frustrating!
  • Good Product terrible Support Mar 21, 2021

    By TomeGirl
    I live my FitBit, when it works. I wear it constantly and rely on it to keep me moving. The heart rate monitor and sleep tracker are fabulous additions. The reason I can’t give it more than a 2 is because it’s customer support is awful. I had what I thought was a simple broken band after 4 months of use. The band broke from pure use, no impact, I only removed the FitBit to shower and charge it. The customer service response was to have me return the entire device and get a replacement. Simple enough, but not sure why they would just mail me a new band. I put it in the mail and sent the tracking info as requested. Over 5 week later, I finally got the new FitBit. I emailed a few times to get a status and ask when I would get it. Nothing! No response or anything. It finally showed up 6 weeks later. I was so excited and have been wearing it daily and upping my steps. Except they must have sent me a refurbished model. The battery doesn’t hold as long as the last one. The watch face brightness is glitchy and I can’t see it during most walks and sunny days. And now, it’s gone dead on me twice this week. It has a charge but won’t respond when I try to charge it more and “wake it up”. Time for a Garmin! Oh, and somehow my trial for Premium is now fee based and I can’t find a simple way to just cancel that subscription. Good product terrible support!
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    dissatified with fitbit inspire Sep 5, 2021

    By Unhappy Camper
    The inspire tracker is a waste of money . It is advertised as compatible with Windows 10 . Right out of the box it didn't work with a Windows 10 laptop . Through trial and error I identified that the tracker first needed to be setup with an Apple device and upload of the latest software version . Eventually I succeeded in the setup with my Windows 10 laptop . For the eight months it was in use it regularly struggled to sync . Now it doesn't sync at all . I have given up trying to use it .
  • Sep 14, 2021

    By Ashley Williams
    I love my versa lite! But after the last update in the last week or so, my phone is not keeping time (it's now an hour and a half behind) and not syncing. I've contacted fitbit a few times and done everything they've said. Now it is not pairing...I hope they do an update soon. It is just sitting on my charger because it is useless to me at this point. I miss my watch. I am a busy mom, I don't always have my phone on me.
  • Sep 10, 2021

    By Dawn L.
    8/25 update broke everything! Everything was working great, now with this update it does nothing at all. Will not track sleep, no longer does the most basic functionality of tracking steps. No longer syncs with the app at all! This company is more hassle than helps. In the 4 fitbits I've owned in 7 years I've spent more time fixing them than time with them working. Sad but true. If they aren't in the mail for service then the app isn't syncing. One issue after another.
  • Sep 15, 2021

    By A Google user
    I used to love my versa 3 but it no longer syncs with my phone and bluetooth doesn't even recognize the watch! Unable to receive texts and calls or sync the fitbit app. This is a huge problem. The watch is now useless to me and obviously many, many other people as well!! If we can no longer utilize main functions of the watch, why are you not fixing this bug??? Very poor customer service!! I will never buy another fitbit and am currently looking into Samsung watches!! Very disappointed!!
  • Sep 8, 2021

    By Ray Allen
    Major bug: serving size in food log keeps changing back to default after user manually changed the value. This is a must fix to rate any higher than 1 star. Found a 2nd critical issue. The app requires an internet connection to sync with the Fitbit. There is not a "local mode." Thus when one is hiking in the wilderness (read: no internet connection) the application fails to work at all. Wish I could rate lower than 1 star.
  • Sep 19, 2021

    By Abby Blacketer
    I loved this app and my inspire 2 until this last update. Now it rarely syncs on its own, it loses time, doesn't log steps correctly. Have to force stop the app or completely un-install, turn my GPS and Bluetooth off and then back on, reboot the tracker all to get it to sync and that doesn't always work. Was getting ready to upgrade to better fitbit and let my daughter have this one, but now am looking at other options. Completely unsatisfied.
  • Sep 6, 2021

    By Porkleaker
    The Fitbit itself is great, the app is complete and utter garbage running on android 11 previously on 9 as well didn't make a difference. If you don't sync the device almost daily (which takes forever) then you have to reset it otherwise it just gets stuck synchronizing or eventually fails at it entirely. I gave up on the app and just don't even use it. Actually I switched to an Amazfit with their Zepp app, syncs in seconds and way more information like blood oxygen levels, stress levels and even Women's health tracking *cough* you know what I mean. Then music control and better notifications plus they're cheaper. Ditch fitbit, they just don't get it with their terrible app.
  • Sep 14, 2021

    By Karen Scott
    Old app perfect. New app clunky and looks very unprofessional. Add to this, Sept 2020, does not auto Sync at all now. I have to manually sync daily, and several times to get my heart rate synced, 10 was the most. Edited 14th Sept 2021. After a lot of communication with Fitbit maybe, just maybe, the heart rate sync issue may have been corrected. Not sure contacting Fitbit via their chat option has. It needed lightning fast clicking to click on the "chat" option as the screen kept cycling.
  • I switched to APPLE! Dec 18, 2019

    By CCW223
    I like the FitBit app BUT the watch always has glitches. My text no longer come on my watch face like they did before and I have done every check, measure suggested and reset my watch to know end. Every time my husband and I do an update something else goes wrong and you half to guess which part of the watch or phone app won’t work this time. I have owned my watch for three years and the battle is constant. My husband two years. Since my last review and update my watch will not turn. I have cleaned the charging points, roughed them up with a brush and cleaned my charger, still it will not do what it is intended for. Also FitBit DOES NOT have the capability to change the battery which means a $200 Versa watch (at the time) is JUNK! So our solution to the problem has been to purchase Apple watches. It is spot on and has ZERO glitches in the month we have owned them and we have done one update. Where Apple lacks is its ability to have sleep, diet, and caloric monitoring in one place. IE you have to have a separate app for these things so for example I use FatSecret, pillow and 8Fit for these items. So in comparison if you want something that works use Apple but if your looking for a program that works half the time but is all in one place Fitbit is your solution. The only way I would go back to FitBit is if they made the batteries changeable because batteries loose there ability to charge over time even if you let them go dead and then recharge.
  • Sep 13, 2021

    By Adam Collins
    3 or 4 months ago my Versa lite started losing the time big time. I had a feeling it was an app bug, my watch was useless then last month I could finally get it back on after a reset a few weeks prior, but it wouldn't sync and lost the time again absolutely useless! so Fitbit sent me a new one. It's unopened I've brought another brand of watch, so now the latest app update has come and I've checked my old watch and oh, it's now finally working! What a way to kill your customer base!!!

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