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Fitbit

Fitbit

Fitbit, Inc.

Fitbit is dedicated to helping people lead healthier, more active lives.

3.9 Ratings 637K+ Reviews 50M+ Downloads

Ratings & Reviews

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  • img Community
    Maybe you don’t have a specific activity to track like exercise or diet and you just want to be sure your heart is running at healthy 60 to 100 beats per minute. It’s easy to track all the small healthy things that matter and sync devices.
    img by nancy
    2 years ago
  • Awesome...but needs a little tweaking 😉 Mar 23, 2019

    By Jane - Eastern Cape
    I am absolutely hooked on my Fitbit! I bought the Charge 3 and I hate taking it off. I love the notifications it sends if I haven’t moved from my desk each hour, I love the fact you can challenge other friends and colleagues to weekend, or weekly challenges as well as track your own performance. It’s got me more motivated than any exercise book, or personal trainer. The only downside I find is that it’s not 100% accurate. My resting heart rate on an ECG machine compared to my Fitbit has a difference of 10 beats per minute...that’s a big number when you’re trying to work in fat burn mode or/and cardio. In addition, when I train with other people my steps are pretty much the same but when we e all walked a 12km walk (as we’ve done consistently this week), my Fitbit comes up with almost 2km less than the others! The only time it’s accurate is if I walk with my GPS on my phone and then sync the data after my walk/run. In addition the calorie counter has very limited good options and scanning them and sending them off is too time consuming. I find I’m using the “My Fitnesspal” app to monitor my food intake...please look at their app and try and make the Fitbit calorie counter more user friendly. Apologies for mentioning the bits that need “tweaking”, but it’s constructive feedback that I feel is important. All in all I am so chuffed that I have a Fitbit as its now become a way of life for me! Thank you to the Fitbit team of developers ☺️
  • Jun 21, 2021

    By Kate Mershimer
    The Fitbit is accurate and holds a long charge. And it does not take much time to recharge, so you can drink some coffee and not worry about losing steps. Since it is strapped to your wrist (and that is comfortable with a very soft, flexible band), you always get all your steps counted. My friend uses her phone and hates it when she takes the dogs out and forgets to grab her phone. The fitbit also keeps track of exercise. I also like the sleep information it provides.
  • FitBit app is pretty good, minus some frustrations May 22, 2019

    By Mssmith0516
    I love my FitBit Versa and the FitBit app, but my one complaint would be the overwhelming number of clock faces to choose from and no real way to filter through them. The categories are broken down to only a few, at most, and the search feature isn’t really all that reliable for what you’re truly trying to search for. For example, when searching for “beach” it only shows a few options, but IF you have a large amount of free time to search through the extensive library one by one, you happen to come across several more while browsing. Maybe having a “tag” feature for clock face developers to add search keywords would be nice. It would also be nice if there was a feature to filter clock faces by which ones are free from those that you have to buy. I’m also not fond of the calorie link option that FitBit incorporates with the MyFitnessPal app. It would be nice for a setting to be provided to select whether you only want workout calories that you’ve burned to automatically link to your MyFitnessPal app versus your overall calorie burn for the day. I’m one who only likes to log my calorie burn for workouts and not the entire day. Those are overall my only two complaints. For the most part, the FitBit app is great, with the exception of these couple of things, but I’ve also only owned my Versa for less than a week, so I’m still exploring the app.
  • So much for bug fixes.... and they were fixed! Oct 26, 2018

    By noaccountname
    Previous comments earning the app 3 stars a week ago: First time that the app has failed in over a year. So averaged out the number of stars to give it— with this week being 1 star and rest of year is 5. Since the latest update my Flex 2 wont sync. Ironic timing since I actually managed to finally do some serious exercising every day this week. I think the tracker is still storing data since I’m still getting silent alarms and notifications when wearing it. I hope it’s storing everything til bugs are fixed. Please! Update with 5 stars to go with it: I was so surprised that the developers responded to the problem I posted about syncing, and for that alone, I’d give the app 5 stars for customer service. But better yet, the FitBit help page that they directed me to had the solution. It was at end of webpage after a long list of things to try, most of which everyone probably does. At the end of the “try this” suggestions, the one about how to reset the actual tracker did the trick. I never knew there was a little button on the charger itself for this purpose. Anyways, my Flex 2 tracker miraculously synced after I reset it, and it had stored a full week of data, exercise, sleep patterns, etc, which appeared happily in the app. The developer’s reply to my initial review has the link to follow for how-to. Thanks so much for being repsonsive!
  • Feel Naked w/o my Fitbit! But.... Oct 6, 2018

    By GG245777543236
    I’ve had a Fitbit for 5 yrs now and use both it and the app religiously. There was a frustrating Firmware issue with the charge 2 and another device crapped out on me but Fitbit replaced and has since fixed everything. I now (still) have a Charge HR that has been running strong for 2.5 yrs... the App itself is great, I love the challenges and the navigation is easy/intuitive for the most part. One part I don’t like is the adventures area. So far it’s just places like Yosemite, NYC, Boston... Why? There are so many grand walks/hikes in so many areas of the world. There are also lots of other sites and apps that have countless walks/hikes mapped in whatever area you happen to be in but I’d much prefer to be able to access all of this from the Fitbit App. I’m stumped as to why Fitbit hasn’t extended the selection when it would be easy to load other walks and in turn be much more usable for everyone! It would also increase Fitbit usage and engagement. I remember thinking this when I first saw adventures on the front page of the app, clicked on it and saw just a few areas. Today I decided to check again and... 3-4 years later they still have the same few walks/hikes. This is so odd I’m kind of scratching my head as to why expanding this section hasn’t occurred to anyone at Fitbit, what the obstacles are (seems easy/doable and cost/benefit smart) and why it hasn’t happened?
  • Jun 16, 2021

    By Amanda Hurt
    For some reason it keeps changing my weight log entries on its own. It's highly annoying. Example: I enter 137 and it changes it to 136.9. Why?! I do like tracking sleep, steps and zone minutes, though, even if it is not quite as accurate as I'd like. I also have to force it to manually sync sometimes, too, which I do not understand. My tracker is only 4 months old so it seems like this should not be happening.
  • Inspire HR May 12, 2020

    By Karen70333
    Fitbit has been on my person at least 10 years. I’ve updated with each new model. The Inspire HR is buggy. Take minutes to manually sync, doesn’t aways catch that one hour nap and can register quiet TV watching as sleep. And my biggest daily frustration with this App is the sleep score. Sleep is one area Fitbit has been perfect in the past, now not so much. After 8 hours sleep and falling within the range of all the sleep parameters it gives a fair sleep score? So frustrating waking up feeling good and see fair for sleep score. I’ve tried everything. This part of the sleep module is very demotivating. Since sleep is where, in the past, Fitbit has done better than anyone else. Past Fitbit models like Aria and it’s predecessors have been unbelievably accurate. Update. Thanks for your response but my questions were not answered in the links you sent me. So I googled my questions where I easily found answers. Most people never get a sleep score higher than the high 70’s low 80’s. Then say that. Don’t have people trying everything to raise it. I’ve had every smaller Fitbit. The Inspire HR is the most inaccurate for sleep and terrible at syncing. The internet is full of complaints. Fitbit has done more to hurt their image by telling users they are all sleep failures with the wildly controversial sleep score. Adjust it, do something. It makes your Fitbit look like a joke. You see the comments/complaints. Allow the user to turn it off. It’s a design failure.
  • Great gadget Jun 8, 2018

    By seely rd
    I am giving my Fitbit Zip five stars, even though I only use the steps portion. It is fun, gives me good info about a job I have, where I am on my feet for my entire shift, and it is easy to use. It is true, you will add extra steps to get to a goal, and I don't consider myself a competitive person. I am sure the other elements of the Zip are great, but I am an online WW member, so I just use the FIT for upping my activity. I highly recommend this product. However I am adding a review of the Flex 2, (3 years later) which I hate. I lost my Fitbit zip and went with the Flex 2 when there was a long wait for Zip delivery. I wish I hadn't. I give the Flex 0 stars. I have to download a new Fitbit app every time I try to sync the stupid thing. I've gone thru every help tip Fitbit offers, spent a long time on the phone with a person in customer support and have emailed the company for help. There has been no resolution. The company's support team used to be amazing, now they just read back text from the same help site I used when I tried to trouble shoot the problem. Also when the Flex 2 finally syncs (again after I download the app, again, for the third time that day) it seems to record arm movements. So if you are sitting down wrapping packages or painting your toenails you will also be getting in your steps. If you can get it to sync.
  • Loyal fitbit customer Dec 18, 2018

    By Hilexi12
    Hi I’ve had my Fitbit for a while and it is consistently helpful in tracking my sleep, food intake, drink intake, and menestral cycle. And of course, fitbit is known for tracking of activity and steps as well as heart rate. There is one complaint I have. I need a competitive atmosphere to enhance my healthy living. With the friends option you can challenge friends to like three different challenges. These challenges can easily get boring and unmotivated users if your friend runs track or something. I think it would be in fitbit and the health of the world’s intentions to have challenges dedicated to drinking enough water and reaching calorie goals and sleep goals as well. Activity is a big part of our health, however, when it comes to hydration, sleep, and nutrition many people are falling behind. With an increase in steps and activity. Fitbit should provide reminders to drink more water and to eat some food for more energy. I think that your healthy diet begins in the kitchen and ends with the right amount of steps. Without doing too much out of my way, I can usually achieve my step goal, but I often struggle with hydration and have fainting spells and sometimes get hospitalized due to lack of hydration. It is vital to a person’s well being to stay hydrated especially after working out or moving a lot. Thank you so much for listening and I hope you take my advice into account.
  • Awesome...but needs a little tweaking 😉 Mar 23, 2019

    By Jane - Eastern Cape
    I am absolutely hooked on my Fitbit! I bought the Charge 3 and I hate taking it off. I love the notifications it sends if I haven’t moved from my desk each hour, I love the fact you can challenge other friends and colleagues to weekend, or weekly challenges as well as track your own performance. It’s got me more motivated than any exercise book, or personal trainer. The only downside I find is that it’s not 100% accurate. My resting heart rate on an ECG machine compared to my Fitbit has a difference of 10 beats per minute...that’s a big number when you’re trying to work in fat burn mode or/and cardio. In addition, when I train with other people my steps are pretty much the same but when we e all walked a 12km walk (as we’ve done consistently this week), my Fitbit comes up with almost 2km less than the others! The only time it’s accurate is if I walk with my GPS on my phone and then sync the data after my walk/run. In addition the calorie counter has very limited good options and scanning them and sending them off is too time consuming. I find I’m using the “My Fitnesspal” app to monitor my food intake...please look at their app and try and make the Fitbit calorie counter more user friendly. Apologies for mentioning the bits that need “tweaking”, but it’s constructive feedback that I feel is important. All in all I am so chuffed that I have a Fitbit as its now become a way of life for me! Thank you to the Fitbit team of developers ☺️
  • Jun 21, 2021

    By Kate Mershimer
    The Fitbit is accurate and holds a long charge. And it does not take much time to recharge, so you can drink some coffee and not worry about losing steps. Since it is strapped to your wrist (and that is comfortable with a very soft, flexible band), you always get all your steps counted. My friend uses her phone and hates it when she takes the dogs out and forgets to grab her phone. The fitbit also keeps track of exercise. I also like the sleep information it provides.
  • FitBit app is pretty good, minus some frustrations May 22, 2019

    By Mssmith0516
    I love my FitBit Versa and the FitBit app, but my one complaint would be the overwhelming number of clock faces to choose from and no real way to filter through them. The categories are broken down to only a few, at most, and the search feature isn’t really all that reliable for what you’re truly trying to search for. For example, when searching for “beach” it only shows a few options, but IF you have a large amount of free time to search through the extensive library one by one, you happen to come across several more while browsing. Maybe having a “tag” feature for clock face developers to add search keywords would be nice. It would also be nice if there was a feature to filter clock faces by which ones are free from those that you have to buy. I’m also not fond of the calorie link option that FitBit incorporates with the MyFitnessPal app. It would be nice for a setting to be provided to select whether you only want workout calories that you’ve burned to automatically link to your MyFitnessPal app versus your overall calorie burn for the day. I’m one who only likes to log my calorie burn for workouts and not the entire day. Those are overall my only two complaints. For the most part, the FitBit app is great, with the exception of these couple of things, but I’ve also only owned my Versa for less than a week, so I’m still exploring the app.
  • So much for bug fixes.... and they were fixed! Oct 26, 2018

    By noaccountname
    Previous comments earning the app 3 stars a week ago: First time that the app has failed in over a year. So averaged out the number of stars to give it— with this week being 1 star and rest of year is 5. Since the latest update my Flex 2 wont sync. Ironic timing since I actually managed to finally do some serious exercising every day this week. I think the tracker is still storing data since I’m still getting silent alarms and notifications when wearing it. I hope it’s storing everything til bugs are fixed. Please! Update with 5 stars to go with it: I was so surprised that the developers responded to the problem I posted about syncing, and for that alone, I’d give the app 5 stars for customer service. But better yet, the FitBit help page that they directed me to had the solution. It was at end of webpage after a long list of things to try, most of which everyone probably does. At the end of the “try this” suggestions, the one about how to reset the actual tracker did the trick. I never knew there was a little button on the charger itself for this purpose. Anyways, my Flex 2 tracker miraculously synced after I reset it, and it had stored a full week of data, exercise, sleep patterns, etc, which appeared happily in the app. The developer’s reply to my initial review has the link to follow for how-to. Thanks so much for being repsonsive!
  • Feel Naked w/o my Fitbit! But.... Oct 6, 2018

    By GG245777543236
    I’ve had a Fitbit for 5 yrs now and use both it and the app religiously. There was a frustrating Firmware issue with the charge 2 and another device crapped out on me but Fitbit replaced and has since fixed everything. I now (still) have a Charge HR that has been running strong for 2.5 yrs... the App itself is great, I love the challenges and the navigation is easy/intuitive for the most part. One part I don’t like is the adventures area. So far it’s just places like Yosemite, NYC, Boston... Why? There are so many grand walks/hikes in so many areas of the world. There are also lots of other sites and apps that have countless walks/hikes mapped in whatever area you happen to be in but I’d much prefer to be able to access all of this from the Fitbit App. I’m stumped as to why Fitbit hasn’t extended the selection when it would be easy to load other walks and in turn be much more usable for everyone! It would also increase Fitbit usage and engagement. I remember thinking this when I first saw adventures on the front page of the app, clicked on it and saw just a few areas. Today I decided to check again and... 3-4 years later they still have the same few walks/hikes. This is so odd I’m kind of scratching my head as to why expanding this section hasn’t occurred to anyone at Fitbit, what the obstacles are (seems easy/doable and cost/benefit smart) and why it hasn’t happened?
  • Jun 16, 2021

    By Amanda Hurt
    For some reason it keeps changing my weight log entries on its own. It's highly annoying. Example: I enter 137 and it changes it to 136.9. Why?! I do like tracking sleep, steps and zone minutes, though, even if it is not quite as accurate as I'd like. I also have to force it to manually sync sometimes, too, which I do not understand. My tracker is only 4 months old so it seems like this should not be happening.
  • Inspire HR May 12, 2020

    By Karen70333
    Fitbit has been on my person at least 10 years. I’ve updated with each new model. The Inspire HR is buggy. Take minutes to manually sync, doesn’t aways catch that one hour nap and can register quiet TV watching as sleep. And my biggest daily frustration with this App is the sleep score. Sleep is one area Fitbit has been perfect in the past, now not so much. After 8 hours sleep and falling within the range of all the sleep parameters it gives a fair sleep score? So frustrating waking up feeling good and see fair for sleep score. I’ve tried everything. This part of the sleep module is very demotivating. Since sleep is where, in the past, Fitbit has done better than anyone else. Past Fitbit models like Aria and it’s predecessors have been unbelievably accurate. Update. Thanks for your response but my questions were not answered in the links you sent me. So I googled my questions where I easily found answers. Most people never get a sleep score higher than the high 70’s low 80’s. Then say that. Don’t have people trying everything to raise it. I’ve had every smaller Fitbit. The Inspire HR is the most inaccurate for sleep and terrible at syncing. The internet is full of complaints. Fitbit has done more to hurt their image by telling users they are all sleep failures with the wildly controversial sleep score. Adjust it, do something. It makes your Fitbit look like a joke. You see the comments/complaints. Allow the user to turn it off. It’s a design failure.
  • Great gadget Jun 8, 2018

    By seely rd
    I am giving my Fitbit Zip five stars, even though I only use the steps portion. It is fun, gives me good info about a job I have, where I am on my feet for my entire shift, and it is easy to use. It is true, you will add extra steps to get to a goal, and I don't consider myself a competitive person. I am sure the other elements of the Zip are great, but I am an online WW member, so I just use the FIT for upping my activity. I highly recommend this product. However I am adding a review of the Flex 2, (3 years later) which I hate. I lost my Fitbit zip and went with the Flex 2 when there was a long wait for Zip delivery. I wish I hadn't. I give the Flex 0 stars. I have to download a new Fitbit app every time I try to sync the stupid thing. I've gone thru every help tip Fitbit offers, spent a long time on the phone with a person in customer support and have emailed the company for help. There has been no resolution. The company's support team used to be amazing, now they just read back text from the same help site I used when I tried to trouble shoot the problem. Also when the Flex 2 finally syncs (again after I download the app, again, for the third time that day) it seems to record arm movements. So if you are sitting down wrapping packages or painting your toenails you will also be getting in your steps. If you can get it to sync.
  • Loyal fitbit customer Dec 18, 2018

    By Hilexi12
    Hi I’ve had my Fitbit for a while and it is consistently helpful in tracking my sleep, food intake, drink intake, and menestral cycle. And of course, fitbit is known for tracking of activity and steps as well as heart rate. There is one complaint I have. I need a competitive atmosphere to enhance my healthy living. With the friends option you can challenge friends to like three different challenges. These challenges can easily get boring and unmotivated users if your friend runs track or something. I think it would be in fitbit and the health of the world’s intentions to have challenges dedicated to drinking enough water and reaching calorie goals and sleep goals as well. Activity is a big part of our health, however, when it comes to hydration, sleep, and nutrition many people are falling behind. With an increase in steps and activity. Fitbit should provide reminders to drink more water and to eat some food for more energy. I think that your healthy diet begins in the kitchen and ends with the right amount of steps. Without doing too much out of my way, I can usually achieve my step goal, but I often struggle with hydration and have fainting spells and sometimes get hospitalized due to lack of hydration. It is vital to a person’s well being to stay hydrated especially after working out or moving a lot. Thank you so much for listening and I hope you take my advice into account.
  • Today View Freezes. Help! Jul 31, 2020

    By nastasiaelise
    I love Fitbit app (features, UI, illustrations, the overall design, the friend challenges) and it’s definitely the reason I haven’t switched over to using an Apple Watch or Apple Health however I’ve noticed within the last couple months, the today view randomly freezes like a bug and pressing anywhere on it does nothing. I’m not able to go into any of the categories or view details (outside of just being able to toggle the bottom nav) Today it actually canceled out during a GPS walk I was tracking and when I went to view the app, I noticed it stopped tracking and just showed the Today view. However when trying to tap anywhere on the page, nothing happened. This freezing bug behavior has now happened to me 4-5 times over the course of a couple months and the only way i can get the app to work is by deinstalling it/deleting it, then redownloading it from the App Store. It then works after all of that but then I get the first run experience UI for each feature all over again. I’ve redownloaded many times because I still want to use this app because I love it and Fitbit so much but is this a known issue to others? Can developers fix this freezing? I would like to just use the app and not have to continue deinstalling it every time. Thanks!
  • Jun 21, 2021

    By Melissa Griffiths
    This has been a great app to use for health and fitness tracking. My only issue lies with the syncing issues I have had since upgrading to the Versa 3. It is regular and very annoying. Fitbit support does not solve the issue. 21/6/21 amazing! The update made my issue even worse! Now it won't even connect to Bluetooth. Error states "An app is needed to use this device". I thought that's what this was. And before you comment. Yes I have tried the fixes and they don't work!
  • Jun 19, 2021

    By Ian Mossop
    Just like everyone else, I now have continual problems since the fateful "update". Just like everyone else, I've tried everything multiple times, and nothing helps. I've got 2 fitbits, and they both won't sync, the batteries run down like there's no tomorrow, and they won't even keep time, so they're useless even as wristwatches. Fitbit have completely wrecked their product, but won't admit there's a problem, and won't provide any useful help. The fitbits are now gathering dust in a drawer, and I've gone back to using a 7-year old WearOS watch that Google forgot about years ago. What a shambles.
  • Jun 20, 2021

    By Susie Janzen
    Fitbit should seriously fix their app. So many people are having the same problem. The fitbit won't sync anymore. I have to try for hours and if I'm lucky it syncs after resetting it 1000 times. But once again I have not been able to sync it for weeks. I am definitely not buying from fitbit again. When I contact them they just want me to do the same trouble shooting I've done so many times. And it doesn't help. Nothing works.
  • Jun 21, 2021

    By Pat Burrell
    I have had my Fitbit for a little over a month. Here are issues that need to be resolved: 1. Having to constantly sync with the phone several times a day. 2. Find my phone feature worked for 2 days, then stopped altogether, asking to sync with the phone. 3. Pairing feature doesn't work. I finally gave up on that after trying 5 times to pair. The price doesn't warrant the device. And now the app isn't working at all. 06/16/2021 Firmware update not! Won't update in the app. Useless!
  • Jun 12, 2021

    By Steph M
    I agree devices won't sync without having to restart Bluetooth at least 2 to 3 times a day. The online "help" is useless. We have had to replace devices several times and if you've ever had to return one it's a nightmare. Emailed Fitbit support, but received an auto response they no longer use that method for customer service. That's helpful Google! I don't have time to chat or call someone for hours. We will be looking for alternative trackers that actually work and sync.
  • Used to be a great device now a headache Mar 3, 2021

    By gypsytamp
    I had a charge HR and a charge HR 2 for years. They worked great and almost never had issues. This year I bought the Charge 4 and found the dreaded active zones, which was so discouraging to working out that I returned the charge 4 and sought out a charge 3. I am almost weekly having issues. The watch and app won’t sync up to show the same stats, and the Charge 3 is always having issues syncing. Once a month since buying it in November I have to take the watch off my phone to re upload. Now I am trying to sync it to my phone again, and error codes non stop. The only solutions offered are to update the phone IOS or the watch app. Both of which are updated, and I don’t seem to have an option to do a manual update. Seeing all the forums of people with these issues that Fitbit has done nothing to help out with is a poor display from the company that I used to really love. People keep having problems and the company says nothing for months to a year, but they have time to send out an email saying they’ve been bought by google ? Really disappointed in how this company seems to have gone downhill in quality of their customer service and how well their products work. I can’t buy a pricey watch because when trying out Versas they won’t read through my tattoos. It seems the only option is a new product if Fitbit doesn’t do something to actually help customers out from all these issues.
  • Jun 18, 2021

    By Tonya Nielsen
    With all the complaints you would think Fitbit would do something to fix all the syncing issues. I called customer service, no help. They sent an email saying my 15 month old versa 2 was out of the warranty period, but here's 35% off a new device. Really!!!! I know it's out of the warranty period. What are you doing to fix the issues!!!! You think I'm going to waste more of my money on something that won't work. Buying a new one doesn't fix the problems! You don't deserve my money!!!
  • Jun 14, 2021

    By Stephen Krieger
    I have been having serious issues with it since the last update (writing this on my husband's account because mine didn't give me the option to rate). My tracker is not registering exercise, I tried tightening it and it worked the first time, jumping from 110 to over 170. Now no matter how much I tighten it, it will not register over 110. I'll be out of breath, covered in sweat, it isn't working. It's not worth wearing if it can't register heart rate.
  • Disappearing Data Oct 27, 2020

    By Hollylovesugly
    I want to love Fitbit and this app but the devices and the app are so glitchy. I tried a Fitbit in 2012, it lasted less than a year before it died completely and support was no help. I was gifted a Charge 3 last year. Again, lasted less than a year (7 months) before it stopped working completely. Fitbit ended up replacing it and the new device has worked fine so far (its only been a month) but now the app is where the issues lie. I literally watch the tracked data from previous days disappear in front of my eyes, particularly the exercise-related information. This has been going on for weeks. I started a challenge yesterday related to tracking active minutes “in the zone” and it doesn’t seem to be connecting my active exercise minutes to this challenge so it shows that I’m making zero progress. I did give the app two stars because the adventures and virtual hikes are fun but the options are really limited. I liked the features of the premium upgrade but my Fitbit died shortly after starting the free 90-day trial so I didn’t get to try it much. I was going to pay to upgrade recently but this disappearing data makes me feel like it’s not worth the money so I’ve held off. This app has tons of potential but is very buggy. Also, I think releasing less models of watches could be a nice change in order to allow them to focus more on quality control and getting more things right with fewer model options.
  • Jun 18, 2021

    By Ace High VA
    Every now and then I have to completely reinstall the app because it just stops communicating with my watch in any way. This happens sometimes as soon as a week after my last reinstall and sometimes it'll take a month and a half before I have to reinstall again. But it's an inevitability. Seriously sucks, I wish these companies would just get real designers and programmers to make their apps instead of holding them together with popsicle sticks and Elmer's glue.
  • img Community
    Maybe you don’t have a specific activity to track like exercise or diet and you just want to be sure your heart is running at healthy 60 to 100 beats per minute. It’s easy to track all the small healthy things that matter and sync devices.
    img by nancy
    2 years ago

No reviews available

  • Jun 21, 2021

    By Kate Mershimer
    The Fitbit is accurate and holds a long charge. And it does not take much time to recharge, so you can drink some coffee and not worry about losing steps. Since it is strapped to your wrist (and that is comfortable with a very soft, flexible band), you always get all your steps counted. My friend uses her phone and hates it when she takes the dogs out and forgets to grab her phone. The fitbit also keeps track of exercise. I also like the sleep information it provides.
  • So much for bug fixes.... and they were fixed! Oct 26, 2018

    By noaccountname
    Previous comments earning the app 3 stars a week ago: First time that the app has failed in over a year. So averaged out the number of stars to give it— with this week being 1 star and rest of year is 5. Since the latest update my Flex 2 wont sync. Ironic timing since I actually managed to finally do some serious exercising every day this week. I think the tracker is still storing data since I’m still getting silent alarms and notifications when wearing it. I hope it’s storing everything til bugs are fixed. Please! Update with 5 stars to go with it: I was so surprised that the developers responded to the problem I posted about syncing, and for that alone, I’d give the app 5 stars for customer service. But better yet, the FitBit help page that they directed me to had the solution. It was at end of webpage after a long list of things to try, most of which everyone probably does. At the end of the “try this” suggestions, the one about how to reset the actual tracker did the trick. I never knew there was a little button on the charger itself for this purpose. Anyways, my Flex 2 tracker miraculously synced after I reset it, and it had stored a full week of data, exercise, sleep patterns, etc, which appeared happily in the app. The developer’s reply to my initial review has the link to follow for how-to. Thanks so much for being repsonsive!
  • Great gadget Jun 8, 2018

    By seely rd
    I am giving my Fitbit Zip five stars, even though I only use the steps portion. It is fun, gives me good info about a job I have, where I am on my feet for my entire shift, and it is easy to use. It is true, you will add extra steps to get to a goal, and I don't consider myself a competitive person. I am sure the other elements of the Zip are great, but I am an online WW member, so I just use the FIT for upping my activity. I highly recommend this product. However I am adding a review of the Flex 2, (3 years later) which I hate. I lost my Fitbit zip and went with the Flex 2 when there was a long wait for Zip delivery. I wish I hadn't. I give the Flex 0 stars. I have to download a new Fitbit app every time I try to sync the stupid thing. I've gone thru every help tip Fitbit offers, spent a long time on the phone with a person in customer support and have emailed the company for help. There has been no resolution. The company's support team used to be amazing, now they just read back text from the same help site I used when I tried to trouble shoot the problem. Also when the Flex 2 finally syncs (again after I download the app, again, for the third time that day) it seems to record arm movements. So if you are sitting down wrapping packages or painting your toenails you will also be getting in your steps. If you can get it to sync.
  • My partner in fitness May 18, 2019

    By Road Runner 1971
    I’ve had my Fitbit Ionic for a year and a half and am very happy with it. This is my 3rd Fitbit and the Ionic addresses the issues I had with my first two ‘bits, namely a one-day battery life and the fact I couldn’t immerse it in water. The data collected by my Ionic is logically and usefully displayed on the Fitbit app. I’m a recovering heart attack patient and the heart rate data compiled in the app is essential reading for my doctor. I transcribe the heart data onto my own spreadsheets and provide them to my doctor every time I have an appointment. The accuracy of the readings is impressive and consistent and when my numbers are taken three times a week at my cardiac rehab sessions at the hospital we’ve come to use the Fitbit’s heart rate number over that of the nurse’s oximeter because my Fitbit tends to do a better job filtering out the “white noise” of my a-fib condition. Medical science is a data-driven discipline and being able to provide my doctor with hard data each visit is immensely valuable. My last doctor’s appt in April lasted NINE MINUTES - all because I provided the spreadsheet numbers compiled by my Fitbit and displayed on the app. If you’re trying to talk to your doctor about your health and how you’re feeling and don’t have numbers to quantify your opinions, well, you’re only guessing.
  • Awesome...but needs a little tweaking 😉 Mar 23, 2019

    By Jane - Eastern Cape
    I am absolutely hooked on my Fitbit! I bought the Charge 3 and I hate taking it off. I love the notifications it sends if I haven’t moved from my desk each hour, I love the fact you can challenge other friends and colleagues to weekend, or weekly challenges as well as track your own performance. It’s got me more motivated than any exercise book, or personal trainer. The only downside I find is that it’s not 100% accurate. My resting heart rate on an ECG machine compared to my Fitbit has a difference of 10 beats per minute...that’s a big number when you’re trying to work in fat burn mode or/and cardio. In addition, when I train with other people my steps are pretty much the same but when we e all walked a 12km walk (as we’ve done consistently this week), my Fitbit comes up with almost 2km less than the others! The only time it’s accurate is if I walk with my GPS on my phone and then sync the data after my walk/run. In addition the calorie counter has very limited good options and scanning them and sending them off is too time consuming. I find I’m using the “My Fitnesspal” app to monitor my food intake...please look at their app and try and make the Fitbit calorie counter more user friendly. Apologies for mentioning the bits that need “tweaking”, but it’s constructive feedback that I feel is important. All in all I am so chuffed that I have a Fitbit as its now become a way of life for me! Thank you to the Fitbit team of developers ☺️
  • FitBit app is pretty good, minus some frustrations May 22, 2019

    By Mssmith0516
    I love my FitBit Versa and the FitBit app, but my one complaint would be the overwhelming number of clock faces to choose from and no real way to filter through them. The categories are broken down to only a few, at most, and the search feature isn’t really all that reliable for what you’re truly trying to search for. For example, when searching for “beach” it only shows a few options, but IF you have a large amount of free time to search through the extensive library one by one, you happen to come across several more while browsing. Maybe having a “tag” feature for clock face developers to add search keywords would be nice. It would also be nice if there was a feature to filter clock faces by which ones are free from those that you have to buy. I’m also not fond of the calorie link option that FitBit incorporates with the MyFitnessPal app. It would be nice for a setting to be provided to select whether you only want workout calories that you’ve burned to automatically link to your MyFitnessPal app versus your overall calorie burn for the day. I’m one who only likes to log my calorie burn for workouts and not the entire day. Those are overall my only two complaints. For the most part, the FitBit app is great, with the exception of these couple of things, but I’ve also only owned my Versa for less than a week, so I’m still exploring the app.
  • Feel Naked w/o my Fitbit! But.... Oct 6, 2018

    By GG245777543236
    I’ve had a Fitbit for 5 yrs now and use both it and the app religiously. There was a frustrating Firmware issue with the charge 2 and another device crapped out on me but Fitbit replaced and has since fixed everything. I now (still) have a Charge HR that has been running strong for 2.5 yrs... the App itself is great, I love the challenges and the navigation is easy/intuitive for the most part. One part I don’t like is the adventures area. So far it’s just places like Yosemite, NYC, Boston... Why? There are so many grand walks/hikes in so many areas of the world. There are also lots of other sites and apps that have countless walks/hikes mapped in whatever area you happen to be in but I’d much prefer to be able to access all of this from the Fitbit App. I’m stumped as to why Fitbit hasn’t extended the selection when it would be easy to load other walks and in turn be much more usable for everyone! It would also increase Fitbit usage and engagement. I remember thinking this when I first saw adventures on the front page of the app, clicked on it and saw just a few areas. Today I decided to check again and... 3-4 years later they still have the same few walks/hikes. This is so odd I’m kind of scratching my head as to why expanding this section hasn’t occurred to anyone at Fitbit, what the obstacles are (seems easy/doable and cost/benefit smart) and why it hasn’t happened?
  • Loyal fitbit customer Dec 18, 2018

    By Hilexi12
    Hi I’ve had my Fitbit for a while and it is consistently helpful in tracking my sleep, food intake, drink intake, and menestral cycle. And of course, fitbit is known for tracking of activity and steps as well as heart rate. There is one complaint I have. I need a competitive atmosphere to enhance my healthy living. With the friends option you can challenge friends to like three different challenges. These challenges can easily get boring and unmotivated users if your friend runs track or something. I think it would be in fitbit and the health of the world’s intentions to have challenges dedicated to drinking enough water and reaching calorie goals and sleep goals as well. Activity is a big part of our health, however, when it comes to hydration, sleep, and nutrition many people are falling behind. With an increase in steps and activity. Fitbit should provide reminders to drink more water and to eat some food for more energy. I think that your healthy diet begins in the kitchen and ends with the right amount of steps. Without doing too much out of my way, I can usually achieve my step goal, but I often struggle with hydration and have fainting spells and sometimes get hospitalized due to lack of hydration. It is vital to a person’s well being to stay hydrated especially after working out or moving a lot. Thank you so much for listening and I hope you take my advice into account.
  • Today View Freezes. Help! Jul 31, 2020

    By nastasiaelise
    I love Fitbit app (features, UI, illustrations, the overall design, the friend challenges) and it’s definitely the reason I haven’t switched over to using an Apple Watch or Apple Health however I’ve noticed within the last couple months, the today view randomly freezes like a bug and pressing anywhere on it does nothing. I’m not able to go into any of the categories or view details (outside of just being able to toggle the bottom nav) Today it actually canceled out during a GPS walk I was tracking and when I went to view the app, I noticed it stopped tracking and just showed the Today view. However when trying to tap anywhere on the page, nothing happened. This freezing bug behavior has now happened to me 4-5 times over the course of a couple months and the only way i can get the app to work is by deinstalling it/deleting it, then redownloading it from the App Store. It then works after all of that but then I get the first run experience UI for each feature all over again. I’ve redownloaded many times because I still want to use this app because I love it and Fitbit so much but is this a known issue to others? Can developers fix this freezing? I would like to just use the app and not have to continue deinstalling it every time. Thanks!
  • Creeps in the community Sep 15, 2017

    By Aceyourface
    Firstly I would like to say, the app works great. I hadn't used a fit bit in a year or two so I had to figure out how the new look of the app worked but it wasn't hard. I loved that my history from my old Fitbit was there because it gave me motivation to get back to how I used to be. Now the stuff I didn't like. I wish the messages would be more of a messenger style. I can't go back and look at the conversation as a whole, all I can see are messages sent to me and it's all separate so it clogs up the message list. Would be much better to see the whole convo in one message so I can have proof of incidents like I just had. I have friended a few people from the different communities in the app. So far everyone is cool, we are all there for fitness and support. I recently accepted a friend request and the guy started messaging me. It started out innocent enough just talking about how long we have had a Fitbit and what our fitness goals are. Then he started getting weird and talking about my face based off my profile picture and started hinting at sexual intentions. I ended up unfriending him and blocking him. What I wish for this app is a way to report users like this. This isn't a dating/hook up app! And I don't need strange men hinting that my face gave them a boner lol
  • Jun 16, 2021

    By Amanda Hurt
    For some reason it keeps changing my weight log entries on its own. It's highly annoying. Example: I enter 137 and it changes it to 136.9. Why?! I do like tracking sleep, steps and zone minutes, though, even if it is not quite as accurate as I'd like. I also have to force it to manually sync sometimes, too, which I do not understand. My tracker is only 4 months old so it seems like this should not be happening.
  • Inspire HR May 12, 2020

    By Karen70333
    Fitbit has been on my person at least 10 years. I’ve updated with each new model. The Inspire HR is buggy. Take minutes to manually sync, doesn’t aways catch that one hour nap and can register quiet TV watching as sleep. And my biggest daily frustration with this App is the sleep score. Sleep is one area Fitbit has been perfect in the past, now not so much. After 8 hours sleep and falling within the range of all the sleep parameters it gives a fair sleep score? So frustrating waking up feeling good and see fair for sleep score. I’ve tried everything. This part of the sleep module is very demotivating. Since sleep is where, in the past, Fitbit has done better than anyone else. Past Fitbit models like Aria and it’s predecessors have been unbelievably accurate. Update. Thanks for your response but my questions were not answered in the links you sent me. So I googled my questions where I easily found answers. Most people never get a sleep score higher than the high 70’s low 80’s. Then say that. Don’t have people trying everything to raise it. I’ve had every smaller Fitbit. The Inspire HR is the most inaccurate for sleep and terrible at syncing. The internet is full of complaints. Fitbit has done more to hurt their image by telling users they are all sleep failures with the wildly controversial sleep score. Adjust it, do something. It makes your Fitbit look like a joke. You see the comments/complaints. Allow the user to turn it off. It’s a design failure.
  • Love my Fitbit Versa, but... Sep 20, 2019

    By Eschfineart
    I bought my Fitbit Versa Lite after weight gain due to a back injury. It has done a wonderful job motivating me to move more and eat healthier. I’ve lost four lbs in just the past few weeks. The sleep Score and record would be awesome if it worked accurately, but it is not working well at all for me. I’m in my mid-60’s and I wake up to go to the bathroom a few times a night. Even though I’m only up for a few minutes and usually fall right back asleep, the app splits my night into several segments, each usually under 3 hours so I only get the simplified sleep details for each (or sometimes for only one or two of them) even if I’m getting 5 hrs and 30 minutes total. I don’t understand why it doesn't just keep tallying my sleep noting those 2-3 min bathroom breaks as awake periods in the total night. Last night my Fitbit only recorded sleep from 3:15 am to 7:10. I actually went to bed at 11:30 and slept very soundly until 1:15. Went to the bathroom and right back to a sound sleep until 2:45 when I woke up briefly for another bathroom break, then, right back to sleep again. My app doesn’t show or count any of my sleep from 11:15-2:45 and there’s almost a 30 minute gap between me going back to sleep at 2:48 and 3:15 when it actually did begin recording my sleep. What’s up with that?? I also wish the calorie count was more accurate. Selected items seem to be based on user input.
  • Jun 22, 2021

    By Peter Murchison
    This app has been fine for years. But two weeks ago the app began failing and putting an error screen on top of everything several times a day. The error screen needs to be cleared before you can use any other app on your phone. Even when I haven't even started the app that day, it appeared. I updated the app a few days ago and it seem to behave for a few days. But now it's failing multiple times again today.
  • Infuriating meal tracking Jul 30, 2020

    By last_avenger
    This app is great for casual fitness tracking based on steps and heart rate but lacks important features like workout recording and gps functionality. More importantly, if you use the app to track meals you will regularly find yourself wanting to slam your head into the nearest wall. The search function is incredibly poor, returning baffling results for simple searches and not including an ability to search by restaurant or brand. If you cook a meal at home and have the package barcodes handy it’s easy enough, but god help you if you want to accurately record your meal if you eat at a restaurant or order out. It would be understandable if just local restaurants weren’t in the database but it’s just as hard to find your meal if you’re eating at a well recognized chain. Worst of all, certain foods and beverages have multiple entries for different portion sizes or for the same item sold at different restaurants or stores which crowds out the limited results when searching. For example, Coca Cola has different entries under many restaurants and retailers yet an ounce of the soda has the same nutrition information regardless of if you by a bottle at 7-11, order one with your meal at Applebee’s or get it at the McDonald’s drive through. It all adds up to a frustrating user experience which actually deters people from the goal of the app which is accurately tracking their health and fitness.
  • 2019 update significantly decreased my Fitbit use Feb 8, 2020

    By Nattt22222
    I’ve had my Fitbit for over a year now, and I love checking the app through out the day to check my stats. The old tile dashboard made it so I could open the app and see all that I needed to see without scrolling. When they did the update at the end of 2019 and changed it to the white list screen, I was so upset, but hoped I would eventually get used to it and it would be fine. Six months later, not only do I still hate it, but I just realized, because I rarely bother scrolling, that I haven’t used my water intake feature or the steps per hour feature in months because I just kind of forgot they were there. I used these every single day before the update because they were right there when I opened the app in a visually pleasing and user-friendly tile dashboard. I’m writing this review now because I ended up scrolling down today and was like, woah, I totally forgot about these features. I don’t understand why, with such a huge amount of negative feedback from users, Fitbit doesn’t at least provide the option of switching back to the old dashboard - or at least, design an optional new dashboard that offers users the features they lost in the new one. Simply put, the new dashboard is terrible, and after giving it time to see if I’d get used to it, I still hate it.
  • App Is Unstable May 22, 2021

    By Greatness4DLord
    I’ve been using the Fitbit app for a number of years and lately I’ve had more issues than I can count. I have seen people get kicked completely out of challenges as if they quit the challenge. I’ve seen post disappear as if the individual deleted them but did not. I currently cannot get to my groups, community or feed. The app is so glitchy and unstable at this point. It doesn’t seem like anyone at Fitbit is doing anything to resolve these issues. So many people having issues setting up challenges or wait they disappear and they cannot see them on their dashboard. Here is a good one Fitbit rearranges where they are and moves them to the bottom of the screen under all the other app features. It would be nice to see some stability in this App! It’s been around long enough that things should not be doing what they are doing. Oh and one more thing Fitbit needs to work on is this Fitbit jail garbage. If someone reports someone YOU FITBIT should be investigating what was reported!!!! Innocent people have been reported when it was the person who reported them was the terrible user and should have been removed from the community. Please Fitbit fix the issues we are all having so it will be a better app. I even PAY for the subscription and have issues which is also frustrating because I’m pay for things I cannot use. Thanks!
  • Jun 21, 2021

    By Melissa Griffiths
    This has been a great app to use for health and fitness tracking. My only issue lies with the syncing issues I have had since upgrading to the Versa 3. It is regular and very annoying. Fitbit support does not solve the issue. 21/6/21 amazing! The update made my issue even worse! Now it won't even connect to Bluetooth. Error states "An app is needed to use this device". I thought that's what this was. And before you comment. Yes I have tried the fixes and they don't work!
  • Used to be a great device now a headache Mar 3, 2021

    By gypsytamp
    I had a charge HR and a charge HR 2 for years. They worked great and almost never had issues. This year I bought the Charge 4 and found the dreaded active zones, which was so discouraging to working out that I returned the charge 4 and sought out a charge 3. I am almost weekly having issues. The watch and app won’t sync up to show the same stats, and the Charge 3 is always having issues syncing. Once a month since buying it in November I have to take the watch off my phone to re upload. Now I am trying to sync it to my phone again, and error codes non stop. The only solutions offered are to update the phone IOS or the watch app. Both of which are updated, and I don’t seem to have an option to do a manual update. Seeing all the forums of people with these issues that Fitbit has done nothing to help out with is a poor display from the company that I used to really love. People keep having problems and the company says nothing for months to a year, but they have time to send out an email saying they’ve been bought by google ? Really disappointed in how this company seems to have gone downhill in quality of their customer service and how well their products work. I can’t buy a pricey watch because when trying out Versas they won’t read through my tattoos. It seems the only option is a new product if Fitbit doesn’t do something to actually help customers out from all these issues.
  • Jun 14, 2021

    By Stephen Krieger
    I have been having serious issues with it since the last update (writing this on my husband's account because mine didn't give me the option to rate). My tracker is not registering exercise, I tried tightening it and it worked the first time, jumping from 110 to over 170. Now no matter how much I tighten it, it will not register over 110. I'll be out of breath, covered in sweat, it isn't working. It's not worth wearing if it can't register heart rate.
  • Disappearing Data Oct 27, 2020

    By Hollylovesugly
    I want to love Fitbit and this app but the devices and the app are so glitchy. I tried a Fitbit in 2012, it lasted less than a year before it died completely and support was no help. I was gifted a Charge 3 last year. Again, lasted less than a year (7 months) before it stopped working completely. Fitbit ended up replacing it and the new device has worked fine so far (its only been a month) but now the app is where the issues lie. I literally watch the tracked data from previous days disappear in front of my eyes, particularly the exercise-related information. This has been going on for weeks. I started a challenge yesterday related to tracking active minutes “in the zone” and it doesn’t seem to be connecting my active exercise minutes to this challenge so it shows that I’m making zero progress. I did give the app two stars because the adventures and virtual hikes are fun but the options are really limited. I liked the features of the premium upgrade but my Fitbit died shortly after starting the free 90-day trial so I didn’t get to try it much. I was going to pay to upgrade recently but this disappearing data makes me feel like it’s not worth the money so I’ve held off. This app has tons of potential but is very buggy. Also, I think releasing less models of watches could be a nice change in order to allow them to focus more on quality control and getting more things right with fewer model options.
  • Jun 21, 2021

    By Robert Mathes
    The app helps me to achieve my goals and keeps me motivated by showing me my progress. The app provides a great deal of information about what I achieved with my exercise, making it even more enjoyable. However, the Fitbit trackers I have owned these last 4 years have been nothing but a disappointment. First, my. Charge 2 from one day to another just died and since this happened after the warranty expired, I was told "tough luck, buy a new one as the hardware can't be serviced, nor recycled".
  • Ugh!! Nov 8, 2020

    By Jlrwfi
    I love my FitBit! It is obviously made to help you, I love tracking my steps and exercises and sleep. It quickly becomes an addiction and I don’t even want to take it off to charge. My husband’s company uses it for wellness and using it gives us discounts, which is also great! The problem is that we are working on our 2nd Charge 3 we paid for AND 2 replacement charge 3’s that were sent to us, in less then 2 years!! They may replace it the first time, but then they claim it's out of warranty the second time. Having a device that breaks 2-3 times in less then a year is completely frustrating!! I’m at a point were I have to do 5-8 steps multiple times a day to have my FitBit only work 1/2 of the way it did originally! My daughters Versa has been the same way and it’s extremely frustrating. I have been using FitBit for many years, because I love them! My first FitBit lasted several years and was awesome!! I’m at a point where we may be trying different tracking company and forgo my husband’s company wellness benefits, because I am tired of paying for a device that doesn’t consistently work! Each issue has been different and the company blames your phone, your app, your computer for the problem. Then they send a refurbished device to replace the first broken one and then when that one breaks they tell you it’s out of warranty and offer you a 25% discount on a new device. Very frustrating!
  • Jun 19, 2021

    By Ian Mossop
    Just like everyone else, I now have continual problems since the fateful "update". Just like everyone else, I've tried everything multiple times, and nothing helps. I've got 2 fitbits, and they both won't sync, the batteries run down like there's no tomorrow, and they won't even keep time, so they're useless even as wristwatches. Fitbit have completely wrecked their product, but won't admit there's a problem, and won't provide any useful help. The fitbits are now gathering dust in a drawer, and I've gone back to using a 7-year old WearOS watch that Google forgot about years ago. What a shambles.
  • Jun 20, 2021

    By Susie Janzen
    Fitbit should seriously fix their app. So many people are having the same problem. The fitbit won't sync anymore. I have to try for hours and if I'm lucky it syncs after resetting it 1000 times. But once again I have not been able to sync it for weeks. I am definitely not buying from fitbit again. When I contact them they just want me to do the same trouble shooting I've done so many times. And it doesn't help. Nothing works.
  • Jun 21, 2021

    By Pat Burrell
    I have had my Fitbit for a little over a month. Here are issues that need to be resolved: 1. Having to constantly sync with the phone several times a day. 2. Find my phone feature worked for 2 days, then stopped altogether, asking to sync with the phone. 3. Pairing feature doesn't work. I finally gave up on that after trying 5 times to pair. The price doesn't warrant the device. And now the app isn't working at all. 06/16/2021 Firmware update not! Won't update in the app. Useless!
  • Jun 12, 2021

    By Steph M
    I agree devices won't sync without having to restart Bluetooth at least 2 to 3 times a day. The online "help" is useless. We have had to replace devices several times and if you've ever had to return one it's a nightmare. Emailed Fitbit support, but received an auto response they no longer use that method for customer service. That's helpful Google! I don't have time to chat or call someone for hours. We will be looking for alternative trackers that actually work and sync.
  • Jun 18, 2021

    By Tonya Nielsen
    With all the complaints you would think Fitbit would do something to fix all the syncing issues. I called customer service, no help. They sent an email saying my 15 month old versa 2 was out of the warranty period, but here's 35% off a new device. Really!!!! I know it's out of the warranty period. What are you doing to fix the issues!!!! You think I'm going to waste more of my money on something that won't work. Buying a new one doesn't fix the problems! You don't deserve my money!!!
  • Jun 18, 2021

    By Ace High VA
    Every now and then I have to completely reinstall the app because it just stops communicating with my watch in any way. This happens sometimes as soon as a week after my last reinstall and sometimes it'll take a month and a half before I have to reinstall again. But it's an inevitability. Seriously sucks, I wish these companies would just get real designers and programmers to make their apps instead of holding them together with popsicle sticks and Elmer's glue.
  • Jun 17, 2021

    By Galaxy Wolf
    Keeps not letting me sync my Charge 4. I turn the Bluetooth off and on again as I'm told to do by you. Then it keeps telling me I need an app which I already have. It took the whole day to sort it out. The amount of money you get I expect a problem like this to be solved. A little tip: maybe instead of making a device with the same feature with a different name and pushing people to give you their money, maybe give them an app that actually works?
  • Jun 16, 2021

    By Quante Bishop
    I've had nothing but issues with my Versa 3 which I purchased as a pre-order. The first one (which I had to replace), literally had it's face fall out of it. The second one is now not receiving notifications from my phone. I hadn't changed any settings and they just stopped. I have went through all the trouble shooting and even factory set it 3 TIMES! Still nothing it working. I'm not happy with my purchase at all.
  • New Version is Terrible Jun 25, 2019

    By tmdbeagles
    I love my Fitbit, just updated my hardware for the third time to the Charge 3 and I love it! However I had to leave a review for the first time ever to say how much I HATE the new version of the app. Before, you could customize the tiles and then you wouldn't have to mess with it ever again, now that's not the case, the challenges have been moved to the main screen, I constantly have to move the challenges out of the way, since they default to the very top, so I can keep the water tracking tile at the top. Once the challenge is over, they take a while to go away, which before it was on the main screen was fine, now that the challenge is on the main screen, they are just in the way of any new challenge. Plus you can't tell the difference between old and new challenges when you try to move them. And the main screen doesn't remember where you were when you click on a tile, so if you click on a tile, when you go back to the main screen, you return to the top, this is especially annoying if you have multiple challenges you are checking, since they are all named the same you have to find a new way to figure out which challenges you've already looked at and which you still need to look at. I hate app updates just for the sake of doing an update. There have been improvements in the hardware that added value, Charge is now waterproof!, but there was no improvement to the app and now it's just terrible.
  • I switched to APPLE! Dec 18, 2019

    By CCW223
    I like the FitBit app BUT the watch always has glitches. My text no longer come on my watch face like they did before and I have done every check, measure suggested and reset my watch to know end. Every time my husband and I do an update something else goes wrong and you half to guess which part of the watch or phone app won’t work this time. I have owned my watch for three years and the battle is constant. My husband two years. Since my last review and update my watch will not turn. I have cleaned the charging points, roughed them up with a brush and cleaned my charger, still it will not do what it is intended for. Also FitBit DOES NOT have the capability to change the battery which means a $200 Versa watch (at the time) is JUNK! So our solution to the problem has been to purchase Apple watches. It is spot on and has ZERO glitches in the month we have owned them and we have done one update. Where Apple lacks is its ability to have sleep, diet, and caloric monitoring in one place. IE you have to have a separate app for these things so for example I use FatSecret, pillow and 8Fit for these items. So in comparison if you want something that works use Apple but if your looking for a program that works half the time but is all in one place Fitbit is your solution. The only way I would go back to FitBit is if they made the batteries changeable because batteries loose there ability to charge over time even if you let them go dead and then recharge.

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