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Firehouse Subs App

Firehouse Subs App

Firehouse Subs

The Firehouse Subs Rewards app

3.6 Ratings 9K+ Reviews 1M+ Downloads

Ratings & Reviews

3.6
9.5K+ Ratings
  1. 5
    55+%
  2. 4
    10+%
  3. 3
    4+%
  4. 2
    6+%
  5. 1
    25+%
Write a Review
  • Mostly works May 24, 2020

    By Five more minutes
    Downloaded and used the app for the first time today and found it a bit clumsy. When adding the combo (drink+chips) to a sandwich order, there is no way to select a drink or chip flavor. I ordered three combos for our three sandwiches and there is a space for a special note, but it had a very small character allowance and couldn’t accommodate three drink flavors and three chip flavors. I considered ordering the family pack initially, but the only option it gave were chip flavors and not which sandwiches, even though the description says there are three to pick from. Nosing around the app some more, I found that I could order 1 or 2 cookies, but couldn’t specify which variety there either. When we picked up our curbside order, we gave the employee our drink and chip requests and he ran back in to fill it, because, basically, Firehouse Subs is a great place with great staff. The app just needs a little tweaking.
    more
  • Apr 11, 2021

    By Matt Raveling
    Good overall, but buggy when trying to buy kids meal. Wants me to pick a bag of chips when I selected cookie
  • Apr 11, 2021

    By Mitchel White
    App still a mess. Most notably not capable of sending reset password.
  • Firehouse Promptly Fixed My Reward Points Issue! Bravo! Apr 19, 2019

    By hoodrat91910
    UPDATED REVIEW: Firehouse Subs Customer Service promptly fixed the issue with my reward points balance. They had offered Triple Points this past Sunday, April 14. However, when I ate there on that day, I only received the standard amount of points. I sent an email to them with a screenshot showing the points that I received. They promptly credited my account with the remaining points that I should’ve gotten. I really appreciate this excellent customer service! Thank you very much, Firehouse Subs! You guys and gals rock! Along with having the best sandwiches in town, you now have the best customer service! ORIGINAL REVIEW: Late last week I received an email from Firehouse Subs saying that this past Sunday, April 14th would be Triple Points Day at all Firehouse restaurants. I went there for lunch and placed my order as usual. Delicious as always! When I got home and checked my account, I did NOT receive triple points as promised. Instead, I received the standard amount of points. When I tried to submit a message/complaint through their app using the form they provide in the app, it kept glitching and would close out before I was able to send the message. Very buggy. So do I get the triple points or not? By the way, I’m a long-time customer and fan of Firehouse Subs – I currently have over 60,000 points in my rewards account.
    more
  • Apr 11, 2021

    By Brian Weir
    Updated app is now more responsive and works fast. Thank you!
  • Why I having trouble log in 😡😒 Nov 15, 2019

    By beatle
    Ok I can’t remember my password was because it been a long time since the last time I had signed on but I can’t remember my password then so I tried to reset my password on the app when they sending me a temporary password through my email when I using temporary password that they had giving me on my email but it won’t not allow me to log in it was so very frustrating I been having this issue for a long time so I been waiting for the response from the customer service for assistance but I am still waiting if I have continued dealing with these issue well I wouldn’t not referring this app to someone who will dealing with this same issue by logging in experience that I had so I would like to delete it from my account from this app for good I would be dealing with the old school way by getting sandwiches from their restaurant directly in stead of using on my phone to buy from them sometimes I don’t trust some of these apps because it can be a joke but great awesome sandwiches too please fix this thank you have a wonderful blessed day
    more
  • App needs to be fixed. Feb 26, 2021

    By Adair96
    I don’t know what it is. But hopefully someone sees this. A few months ago I ordered twice with a debit card, and was told it didn’t go through. Had to pay a third time when I go to the location to pick it up. Well all 3 payments cleared. The district manager refunded me almost $90 that had been charged to my card. Fast forward to today, I just ordered again on the app (thinking the problem is fixed). Paid with the same card. Once again, it took my money. But didn’t let my order go through. So I had to call it the order in. Now I’ll have to go through getting a refund again because I’m pretty sure this charge won’t drop off like the other ones didn’t. What’s the point in having an app if it doesn’t work??? I’ve had to call my orders in since then. So sometimes I forget to put my number in so I can get my points. It’s annoying. And then there’s no corporate office to call about this matter. But surely I’m not the only one having this issue. But maybe I am.
    more
  • This app is awful Apr 11, 2021

    By tony1234512345
    I think in 3.6.8 you fixed the issue with modifiers but what about all the people that had incorrect orders drive miles out of their way to pick up a order that was incorrect?? Let’s face it, you do no QA testing on this app period. Or if you do you need to go ahead and fire the guy. This thing is filled with bugs and if you tell the store managers they agree and tell you they hate it just as much. Listen, today is the day I stopped eating at firehouse. I’ve been eating there for over 8 years. Done. Why? Because you could care less about the customer experience. You would of fixed this app ages ago. Hire a new company to develop it. It’s not difficult. In an age of good iPhone developers it’s a wonder you still have this thing that looks and functions like an app from 2005. Customers can see that you don’t care about things like that. And now it’s time that at least one customer hits the road because of it. Just for one second go and download your competitors app, it makes your app look like it was built in the dark ages 👋
    more
  • Apr 12, 2021

    By Justine Back
    Trying to add a kids combo is impossible it keeps saying select chips option even though I'm trying to select a brownie
  • Reward Redemption Fail Sep 1, 2020

    By Just~K
    I want to start with I have only recently started having this problem. Probably like 3-4 weeks ago I attempted to use a reward. I activated it, and when I went to the store the employee stated that no reward was found. I was like okay, maybe it just took some time to show up. Flash forward a few weeks later, I activated another reward for a free sub. I went to the store, put my number in once again, and no reward was found. I showed the employee my account to show that the activated reward was clearly there, but since it did not show up on their end they could not do anything. I gave up on that and attempted to order online to use the reward. Well, that was a failure too because when I place a to-go order. It keeps freezing and never loads. Im just upset my points keep going to waste because it never shows up on the store’s side. I have already blown like 10,000+ points at this rate which is just disappointing.
    more

No reviews available

  • Firehouse Promptly Fixed My Reward Points Issue! Bravo! Apr 19, 2019

    By hoodrat91910
    UPDATED REVIEW: Firehouse Subs Customer Service promptly fixed the issue with my reward points balance. They had offered Triple Points this past Sunday, April 14. However, when I ate there on that day, I only received the standard amount of points. I sent an email to them with a screenshot showing the points that I received. They promptly credited my account with the remaining points that I should’ve gotten. I really appreciate this excellent customer service! Thank you very much, Firehouse Subs! You guys and gals rock! Along with having the best sandwiches in town, you now have the best customer service! ORIGINAL REVIEW: Late last week I received an email from Firehouse Subs saying that this past Sunday, April 14th would be Triple Points Day at all Firehouse restaurants. I went there for lunch and placed my order as usual. Delicious as always! When I got home and checked my account, I did NOT receive triple points as promised. Instead, I received the standard amount of points. When I tried to submit a message/complaint through their app using the form they provide in the app, it kept glitching and would close out before I was able to send the message. Very buggy. So do I get the triple points or not? By the way, I’m a long-time customer and fan of Firehouse Subs – I currently have over 60,000 points in my rewards account.
    more
  • Apr 11, 2021

    By Brian Weir
    Updated app is now more responsive and works fast. Thank you!
  • Apr 10, 2021

    By Chris Tharp
    Best sandwiches and always friendly service. 😁
  • Apr 11, 2021

    By Michael Todd
    Works great for me, I use this app at LEAST 3x a month for the last year. Family of 7, and no mess ups on orders. might be your local franchisee having issues communicating with the app if you're having problems. All my points are saved after updates.
    more
  • Apr 11, 2021

    By Matt Raveling
    Good overall, but buggy when trying to buy kids meal. Wants me to pick a bag of chips when I selected cookie
  • Apr 10, 2021

    By Bonnie Mason
    Rare checkout issues. Otherwise great!
  • Mar 27, 2021

    By Charles Lupton
    Update 03/27/21(1 Star to 4 Stars): Tried the app again since updating. Worked great and was easy to use. No problems using app other than it likes to go back to choosing the order type(In Store, Curbside, Delivery) when trying to add more items after clicking on the cart. Easy to continue, but slightly annoying. Fix that final glitch and it will be 5 Stars for me.
    more
  • Mostly works May 24, 2020

    By Five more minutes
    Downloaded and used the app for the first time today and found it a bit clumsy. When adding the combo (drink+chips) to a sandwich order, there is no way to select a drink or chip flavor. I ordered three combos for our three sandwiches and there is a space for a special note, but it had a very small character allowance and couldn’t accommodate three drink flavors and three chip flavors. I considered ordering the family pack initially, but the only option it gave were chip flavors and not which sandwiches, even though the description says there are three to pick from. Nosing around the app some more, I found that I could order 1 or 2 cookies, but couldn’t specify which variety there either. When we picked up our curbside order, we gave the employee our drink and chip requests and he ran back in to fill it, because, basically, Firehouse Subs is a great place with great staff. The app just needs a little tweaking.
    more
  • Apr 11, 2021

    By Mitchel White
    App still a mess. Most notably not capable of sending reset password.
  • Can’t Login :( Sep 28, 2018

    By Amkatlyn
    I got a new phone recently and therefore have to log in to my account for the first time in quite a while... so naturally I have forgotten my password. I went through the “Forgot my password” process twice, entering the new password that was sent to my email, yet both times “Login failed. If problem persists, please email support for assistance.” But the catch is, I cannot email app support because “no mail account configured.” An endless loop of not being able to sign in so I can get points for these expensive sandwiches that we want very badly because it’s been a long day and we are hungry. I’m so hungry that this review sounds like English is my second language or something and I don’t even care. Please help me, app developers. My rating will go from three to five stars when my account is logged back on and my belly is full. 😉
    more
  • Please add Apple Pay support in-app Oct 22, 2018

    By andrwmac
    I only use Apple Pay now for mobile ordering because it is super secure and fast. Please add support for Apple Pay in your app so I can start using this app again. It wouldn’t take much more effort to bring full Apple Wallet support. While you’re adding Apple Pay support in the Firehouse Subs app, you should also add the option to add a pass to Apple Wallet. That way when I’m nearby any Firehouse Subs, the pass would pop-up on my lock screen and I could see my points and be more likely to eat at Firehouse. Firehouse Subs thankfully accepts Pay in store already so I will use that for now — but I can’t take advantage of your mobile order option in-app because you don’t offer a secure payment option.
    more
  • Can’t redeem rewards, hard to navigate Apr 20, 2020

    By Sassy pants smith
    It was my first time using the app to order and I tried numerous times to get an offer for free dessert to apply to my order but no matter how many times I tried it wouldn’t work. I tried adding two cookies instead of one and no luck either incase it was an amount issue. It said it would apply once I completed the order but it did not. I wish it let me review the order again after adding my payment. I wouldn’t gave gotten a cookie if not for the offer. Also, it wouldn’t save my instructions for some of my items in my cart while other instructions did. Next time I’ll just call or order in person. Not ordering through the app again
    more
  • App needs to be fixed. Feb 26, 2021

    By Adair96
    I don’t know what it is. But hopefully someone sees this. A few months ago I ordered twice with a debit card, and was told it didn’t go through. Had to pay a third time when I go to the location to pick it up. Well all 3 payments cleared. The district manager refunded me almost $90 that had been charged to my card. Fast forward to today, I just ordered again on the app (thinking the problem is fixed). Paid with the same card. Once again, it took my money. But didn’t let my order go through. So I had to call it the order in. Now I’ll have to go through getting a refund again because I’m pretty sure this charge won’t drop off like the other ones didn’t. What’s the point in having an app if it doesn’t work??? I’ve had to call my orders in since then. So sometimes I forget to put my number in so I can get my points. It’s annoying. And then there’s no corporate office to call about this matter. But surely I’m not the only one having this issue. But maybe I am.
    more
  • Apr 12, 2021

    By Justine Back
    Trying to add a kids combo is impossible it keeps saying select chips option even though I'm trying to select a brownie
  • Reward Redemption Fail Sep 1, 2020

    By Just~K
    I want to start with I have only recently started having this problem. Probably like 3-4 weeks ago I attempted to use a reward. I activated it, and when I went to the store the employee stated that no reward was found. I was like okay, maybe it just took some time to show up. Flash forward a few weeks later, I activated another reward for a free sub. I went to the store, put my number in once again, and no reward was found. I showed the employee my account to show that the activated reward was clearly there, but since it did not show up on their end they could not do anything. I gave up on that and attempted to order online to use the reward. Well, that was a failure too because when I place a to-go order. It keeps freezing and never loads. Im just upset my points keep going to waste because it never shows up on the store’s side. I have already blown like 10,000+ points at this rate which is just disappointing.
    more
  • Mar 26, 2021

    By David
    Update: 03/26/2021 After reading other reviews, I saw one where the reviewer had to switch from Cell Data to Wi-Fi to get the app to work. I was on Wi-Fi while attempting to place the order, so decided to switch to cell data. It worked. I did run into another issue with usability of the app. For example, when I made it to checkout, i realized I forgot an item. I was doing a pickup order and tried to edit my order, but it treated it like it was a new order, making me pick another pickup time, which seemed a bit confusing. As a result, I had to delete and redo the entire order. Kind of a pain. That being said, I am updating my 1 star review to a 2 star, as the app was still a pain to use due to usability issues in my opinion. 03/25/2021 Unable to do anything in the app. Even if i try to do something not account related like check for locations it tells me there is a problem.
    more
  • Apr 1, 2021

    By Bridget Russell
    Normally I have very little issues with this app but here lately I can't even place an order. With this exclusive app only sub it makes it very difficult since you can't even place an order for that particular sub over the phone. I continue to get a pop up saying to try again later or call in order. It doesn't even display my rewards points. This app is useless at this point and the app exclusive deals are worthless if you can't even use the app to order.
    more
  • Why I having trouble log in 😡😒 Nov 15, 2019

    By beatle
    Ok I can’t remember my password was because it been a long time since the last time I had signed on but I can’t remember my password then so I tried to reset my password on the app when they sending me a temporary password through my email when I using temporary password that they had giving me on my email but it won’t not allow me to log in it was so very frustrating I been having this issue for a long time so I been waiting for the response from the customer service for assistance but I am still waiting if I have continued dealing with these issue well I wouldn’t not referring this app to someone who will dealing with this same issue by logging in experience that I had so I would like to delete it from my account from this app for good I would be dealing with the old school way by getting sandwiches from their restaurant directly in stead of using on my phone to buy from them sometimes I don’t trust some of these apps because it can be a joke but great awesome sandwiches too please fix this thank you have a wonderful blessed day
    more
  • This app is awful Apr 11, 2021

    By tony1234512345
    I think in 3.6.8 you fixed the issue with modifiers but what about all the people that had incorrect orders drive miles out of their way to pick up a order that was incorrect?? Let’s face it, you do no QA testing on this app period. Or if you do you need to go ahead and fire the guy. This thing is filled with bugs and if you tell the store managers they agree and tell you they hate it just as much. Listen, today is the day I stopped eating at firehouse. I’ve been eating there for over 8 years. Done. Why? Because you could care less about the customer experience. You would of fixed this app ages ago. Hire a new company to develop it. It’s not difficult. In an age of good iPhone developers it’s a wonder you still have this thing that looks and functions like an app from 2005. Customers can see that you don’t care about things like that. And now it’s time that at least one customer hits the road because of it. Just for one second go and download your competitors app, it makes your app look like it was built in the dark ages 👋
    more
  • Mar 28, 2021

    By Penny Landrum
    I can not get this app to complete an order. The past few times I have tried to use it I get a Sorry, please call the store to complete your order message. That defeats the purpose. And the one time I did call the store, they put the wrong name on my order and my daughter sat waiting for a long time before the mistake was realized. By the time she got home, the food was cold and the bread was hard.
    more
  • Mar 30, 2021

    By Timothy Williams
    The app is unreliable, and often times unusable. I write this after once again being blocked out because the app refuses to accept the password that is saved on my phone and autofilled through biometrics. And upon entering the password manually, the "something went wrong" pops up and it is counted as an incorrect entry. This is becoming too much of a nuisance. I love firehouse, but this app is subway-quality. Take my advice and use the website to order. FH responded. They were ZERO help. Thanks?
    more
  • App doesn’t work Nov 17, 2020

    By FunkoColletor
    I downloaded the app, created an account and that pretty much all that’s bee. Able to be done. The app loads but after that it’s useless. You location pops up every now and then but I haven’t ever been able to log into my account from the app or add points to my account from purchases I made. I go to the location near me and they tell me to contact support just like the app does when I can’t log in over and over. I have emailed support 7 times in the past month and haven’t gotten anything back. I have lost the chance in collecting point from the purchases I have made because I can’t log into my app and the location says my account must not be working. Seeing that my wife and I go here all the time it would be nice to be able to add up points and use them for my birthday for catering platters and such. But I see that isn’t going to happen. I really wish this app would be fixed.
    more

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