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Fidelity Token
Fidelity Bank Plc.
Fidelity Token is your app for generating tokens for Online Banking transactions
100K+
Downloads
Fidelity Token is your app for generating tokens for Online Banking transactions
see more about Fidelity Token
About Fidelity Token
Fidelity Token is an innovative mobile app for second factor authentication that enables Fidelity Online Banking users secure all transactions using their Android devices. This eliminates the need to carry a hardware token.
VERIFY TRANSACTIONS
Guard yourself when transacting online by confirming your transactions such as: fund transfer, bills payment, airtime recharge etc. right on your mobile application. Confirm the details and enter your secure, One Time Passcode (OTP) to complete the transaction.
ACTIVATING YOUR SOFT TOKEN
To activate the Fidelity Token, simply login to the Fidelity Token app with your Fidelity Online Banking credentials. Once logged in, the app will authenticate your mobile phone and also request that you provide answer to any of your secret questions.
EASE OF USE, SPEED OF TRANSACTION
Fidelity Token has been uniquely designed as an easy solution for your transactions. All you need is to input your PIN and the one time password is available instantly to complete your transactions. If you are using the Fidelity Online Banking app, you can easily copy the eight digit token response and paste as required.
INFORMATION AND CUSTOMER SERVICE
When activating your token for the first time, you will be charged N1,500 + 5% VAT. However this is a one-time charge for your token in line with the Central Bank of Nigeria’s directive. Subsequent reinstallation or reactivation will be free of charge.
For more information, please call True Serve on +234 1 448 5252 or email True.Serve@fidelitybank.ng.
Copyright © Fidelity Bank Plc. 2016. All rights reserved. Fidelity Token is a trademark of Fidelity Bank Plc.
VERIFY TRANSACTIONS
Guard yourself when transacting online by confirming your transactions such as: fund transfer, bills payment, airtime recharge etc. right on your mobile application. Confirm the details and enter your secure, One Time Passcode (OTP) to complete the transaction.
ACTIVATING YOUR SOFT TOKEN
To activate the Fidelity Token, simply login to the Fidelity Token app with your Fidelity Online Banking credentials. Once logged in, the app will authenticate your mobile phone and also request that you provide answer to any of your secret questions.
EASE OF USE, SPEED OF TRANSACTION
Fidelity Token has been uniquely designed as an easy solution for your transactions. All you need is to input your PIN and the one time password is available instantly to complete your transactions. If you are using the Fidelity Online Banking app, you can easily copy the eight digit token response and paste as required.
INFORMATION AND CUSTOMER SERVICE
When activating your token for the first time, you will be charged N1,500 + 5% VAT. However this is a one-time charge for your token in line with the Central Bank of Nigeria’s directive. Subsequent reinstallation or reactivation will be free of charge.
For more information, please call True Serve on +234 1 448 5252 or email True.Serve@fidelitybank.ng.
Copyright © Fidelity Bank Plc. 2016. All rights reserved. Fidelity Token is a trademark of Fidelity Bank Plc.
No reviews available
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Does not send OTP
Apr 29, 2020 This bank just disappointed me big time in this lock down, u regret having an Acct with them, my credit is finished while calling them or talking to them the line is much in the calls yet they don’t call back nor solve your problem with this token and there charge so much 1600*more -
Jul 30, 2020 I hope this message reach the bank, this app cannot identify real card details. My mobile app is lock all because of this useless token app. How i wish there is 0 star rating here.more -
Monest1
Aug 20, 2018 This app is totally useless fidelity should fix their life do not downloadmore -
Sep 11, 2020 I really don't understand the essence of this app.fidelity should work on this.i can't login.even after visiting the bank.i had to un install and download the app over and over again.nothing works😠more
No reviews available
No reviews available
No reviews available
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No reviews available
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Does not send OTP
Apr 29, 2020 This bank just disappointed me big time in this lock down, u regret having an Acct with them, my credit is finished while calling them or talking to them the line is much in the calls yet they don’t call back nor solve your problem with this token and there charge so much 1600*more -
Jul 30, 2020 I hope this message reach the bank, this app cannot identify real card details. My mobile app is lock all because of this useless token app. How i wish there is 0 star rating here.more -
Monest1
Aug 20, 2018 This app is totally useless fidelity should fix their life do not downloadmore -
Sep 11, 2020 I really don't understand the essence of this app.fidelity should work on this.i can't login.even after visiting the bank.i had to un install and download the app over and over again.nothing works😠more
What’s Groovy
Whao, I cant remember the last time i used my Hard token. Just a number of security measures to activate the app. Anyway...thumbs up
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What’s Subpar
It's a very useless app... It doesn't allow u to login to ur account. Fidelity Bank should find a way to fix this bug... What's the use of a soft token when it doesn't even work?. If there's a zero 🌟... I would have awarded it to u as ur rating.
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Filter Reviews
-
Does not send OTP
This bank just disappointed me big time in this lock down, u regret having an Acct with them, my credit is finished while calling them or talking to them the line is much in the calls yet they don’t call back nor solve your problem with this token and there charge so much 1600* -
I hope this message reach the bank, this app cannot identify real card details. My mobile app is lock all because of this useless token app. How i wish there is 0 star rating here.
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Monest1
This app is totally useless fidelity should fix their life do not download -
I really don't understand the essence of this app.fidelity should work on this.i can't login.even after visiting the bank.i had to un install and download the app over and over again.nothing works😠
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This app will not let me sign in after download. USELESS!!!!
Useless!!! -
If I knew, I wouldn't have updated this app. The previous version worked perfectly well for me until I updated few days ago and now, the app has refused to log me in with the right details in the face of urgent transactions I have to carry out. There has been alots of complaints as regards this from previous reviews but it looks like the bank has turned deaf ears to them since last year. WELL, IF YOU CAN'T ATTEND TO THE ISSUES OF YOUR CLIENTS, THEN YOU DON'T DESERVE THEM.
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Rubbish
Absolutely nonsense. Waste of time. Please don't download. 5 Stars Rubbish -
I can't login to this app and it's been over 4 months. It's a disgrace to be honest. I can see last time an update was released was almost 2 years ago. Wish I could rate this 0 stars.
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Token can't work without online banking app. Try and fix them right
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This is apparently the worst banking app I have ever used. It fails 90% of the time and is a lot of stress. I sometimes have to wait till midnight to attempt transfers because of permanent error messages in the day. It persistently requires me to re log in at my point of token entry. Please rework the app. you may learn the art from other banks.
-
Monest1
This app is totally useless fidelity should fix their life do not download
No reviews available
-
Does not send OTP
This bank just disappointed me big time in this lock down, u regret having an Acct with them, my credit is finished while calling them or talking to them the line is much in the calls yet they don’t call back nor solve your problem with this token and there charge so much 1600* -
I hope this message reach the bank, this app cannot identify real card details. My mobile app is lock all because of this useless token app. How i wish there is 0 star rating here.
-
Monest1
This app is totally useless fidelity should fix their life do not download -
I really don't understand the essence of this app.fidelity should work on this.i can't login.even after visiting the bank.i had to un install and download the app over and over again.nothing works😠
-
This app will not let me sign in after download. USELESS!!!!
Useless!!! -
If I knew, I wouldn't have updated this app. The previous version worked perfectly well for me until I updated few days ago and now, the app has refused to log me in with the right details in the face of urgent transactions I have to carry out. There has been alots of complaints as regards this from previous reviews but it looks like the bank has turned deaf ears to them since last year. WELL, IF YOU CAN'T ATTEND TO THE ISSUES OF YOUR CLIENTS, THEN YOU DON'T DESERVE THEM.
-
Rubbish
Absolutely nonsense. Waste of time. Please don't download. 5 Stars Rubbish -
I can't login to this app and it's been over 4 months. It's a disgrace to be honest. I can see last time an update was released was almost 2 years ago. Wish I could rate this 0 stars.
-
Token can't work without online banking app. Try and fix them right
-
This is apparently the worst banking app I have ever used. It fails 90% of the time and is a lot of stress. I sometimes have to wait till midnight to attempt transfers because of permanent error messages in the day. It persistently requires me to re log in at my point of token entry. Please rework the app. you may learn the art from other banks.
There are no editor reviews currently available. Please check again soon.
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Release Notes
3.1
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