Fidelity Token
FinanceFidelity Bank Plc.
Fidelity Token is your app for generating tokens for Online Banking transactions
100K+
Downloads
About Fidelity Token
Fidelity Token is your app for generating tokens for Online Banking transactions
see more about Fidelity Token
Fidelity Token
About Fidelity Token
Fidelity Token is an innovative mobile app for second factor authentication that enables Fidelity Online Banking users secure all transactions using their Android devices. This eliminates the need to carry a hardware token.
VERIFY TRANSACTIONS
Guard yourself when transacting online by confirming your transactions such as: fund transfer, bills payment, airtime recharge etc. right on your mobile application. Confirm the details and enter your secure, One Time Passcode (OTP) to complete the transaction.
ACTIVATING YOUR SOFT TOKEN
To activate the Fidelity Token, simply login to the Fidelity Token app with your Fidelity Online Banking credentials. Once logged in, the app will authenticate your mobile phone and also request that you provide answer to any of your secret questions.
EASE OF USE, SPEED OF TRANSACTION
Fidelity Token has been uniquely designed as an easy solution for your transactions. All you need is to input your PIN and the one time password is available instantly to complete your transactions. If you are using the Fidelity Online Banking app, you can easily copy the eight digit token response and paste as required.
INFORMATION AND CUSTOMER SERVICE
When activating your token for the first time, you will be charged N1,500 + 5% VAT. However this is a one-time charge for your token in line with the Central Bank of Nigeria’s directive. Subsequent reinstallation or reactivation will be free of charge.
For more information, please call True Serve on +234 1 448 5252 or email True.Serve@fidelitybank.ng.
Copyright © Fidelity Bank Plc. 2016. All rights reserved. Fidelity Token is a trademark of Fidelity Bank Plc.
VERIFY TRANSACTIONS
Guard yourself when transacting online by confirming your transactions such as: fund transfer, bills payment, airtime recharge etc. right on your mobile application. Confirm the details and enter your secure, One Time Passcode (OTP) to complete the transaction.
ACTIVATING YOUR SOFT TOKEN
To activate the Fidelity Token, simply login to the Fidelity Token app with your Fidelity Online Banking credentials. Once logged in, the app will authenticate your mobile phone and also request that you provide answer to any of your secret questions.
EASE OF USE, SPEED OF TRANSACTION
Fidelity Token has been uniquely designed as an easy solution for your transactions. All you need is to input your PIN and the one time password is available instantly to complete your transactions. If you are using the Fidelity Online Banking app, you can easily copy the eight digit token response and paste as required.
INFORMATION AND CUSTOMER SERVICE
When activating your token for the first time, you will be charged N1,500 + 5% VAT. However this is a one-time charge for your token in line with the Central Bank of Nigeria’s directive. Subsequent reinstallation or reactivation will be free of charge.
For more information, please call True Serve on +234 1 448 5252 or email True.Serve@fidelitybank.ng.
Copyright © Fidelity Bank Plc. 2016. All rights reserved. Fidelity Token is a trademark of Fidelity Bank Plc.
Ratings & Reviews
2.9
52+ Ratings
5
44+%
4
2+%
3
4+%
2
4+%
1
46+%
Community
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May 7, 2021 By Mc Gbenga gbengaEasy and simple to use i got it all set once and it works pretty good 👍 -
Does not send OTP
Apr 29, 2020 By zatun8This bank just disappointed me big time in this lock down, u regret having an Acct with them, my credit is finished while calling them or talking to them the line is much in the calls yet they don’t call back nor solve your problem with this token and there charge so much 1600* more -
Jul 20, 2021 By temitayo oseleyeVery worst app ever....trying to log in the soft token app... But instead it's headache... Unable to log in -
Security Question
Nov 3, 2020 By donkoy1I tried to login my token and a message pops up about security questions challenges -
Apr 26, 2019 By ELI MESHACH AKAWUIf I knew, I wouldn't have updated this app. The previous version worked perfectly well for me until I updated few days ago and now, the app has refused to log me in with the right details in the face of urgent transactions I have to carry out. There has been alots of complaints as regards this from previous reviews but it looks like the bank has turned deaf ears to them since last year. WELL, IF YOU CAN'T ATTEND TO THE ISSUES OF YOUR CLIENTS, THEN YOU DON'T DESERVE THEM. more -
Monest1
Aug 20, 2018 By monest12This app is totally useless fidelity should fix their life do not download -
Sep 29, 2020 By Nkoli Os'kar'Twas difficult to log in (even) with the right details. The error response wasn't helpful. After fiddling around for a bit, it turned out I had to go to "settings" on the online banking app to update my security questions before the token app could launch. This is for the benefit of those who absolutely have to use this app. Seems somewhat seamless from there if you enable the token auto launch from the online banking app. more -
This app will not let me sign in after download. USELESS!!!!
Mar 26, 2019 By newsokayUseless!!! -
Jan 31, 2019 By Ikechi NwoguThis is apparently the worst banking app I have ever used. It fails 90% of the time and is a lot of stress. I sometimes have to wait till midnight to attempt transfers because of permanent error messages in the day. It persistently requires me to re log in at my point of token entry. Please rework the app. you may learn the art from other banks. more -
Rubbish
May 25, 2019 By MikibellyAbsolutely nonsense. Waste of time. Please don't download. 5 Stars Rubbish
-
May 7, 2021 By Mc Gbenga gbengaEasy and simple to use i got it all set once and it works pretty good 👍
-
Does not send OTP
Apr 29, 2020 By zatun8This bank just disappointed me big time in this lock down, u regret having an Acct with them, my credit is finished while calling them or talking to them the line is much in the calls yet they don’t call back nor solve your problem with this token and there charge so much 1600* more -
Jul 20, 2021 By temitayo oseleyeVery worst app ever....trying to log in the soft token app... But instead it's headache... Unable to log in -
Security Question
Nov 3, 2020 By donkoy1I tried to login my token and a message pops up about security questions challenges -
Apr 26, 2019 By ELI MESHACH AKAWUIf I knew, I wouldn't have updated this app. The previous version worked perfectly well for me until I updated few days ago and now, the app has refused to log me in with the right details in the face of urgent transactions I have to carry out. There has been alots of complaints as regards this from previous reviews but it looks like the bank has turned deaf ears to them since last year. WELL, IF YOU CAN'T ATTEND TO THE ISSUES OF YOUR CLIENTS, THEN YOU DON'T DESERVE THEM. more -
Monest1
Aug 20, 2018 By monest12This app is totally useless fidelity should fix their life do not download -
Sep 29, 2020 By Nkoli Os'kar'Twas difficult to log in (even) with the right details. The error response wasn't helpful. After fiddling around for a bit, it turned out I had to go to "settings" on the online banking app to update my security questions before the token app could launch. This is for the benefit of those who absolutely have to use this app. Seems somewhat seamless from there if you enable the token auto launch from the online banking app. more -
This app will not let me sign in after download. USELESS!!!!
Mar 26, 2019 By newsokayUseless!!! -
Jan 31, 2019 By Ikechi NwoguThis is apparently the worst banking app I have ever used. It fails 90% of the time and is a lot of stress. I sometimes have to wait till midnight to attempt transfers because of permanent error messages in the day. It persistently requires me to re log in at my point of token entry. Please rework the app. you may learn the art from other banks. more -
Rubbish
May 25, 2019 By MikibellyAbsolutely nonsense. Waste of time. Please don't download. 5 Stars Rubbish -
Disappointed
Dec 29, 2020 By Okwudili425I love you your bank but you people need to improve about this token app I nearly cried yesterday trying to log in to that stupid app, the app was saying that my username or password is incorrect while it’s the same password and username that I used to log in the mail app is the password that I used on the token and they locked up my account now I’m calling them but no one picks even when they pick they claim not to listen to what I was saying I had to sent my younger brother to the bank and they asked me to call some numbers I did but no good feedback still. I’m crossing this account once I step my foot to Nigeria again 😔 more
No reviews available
No reviews available
-
May 7, 2021 By Mc Gbenga gbengaEasy and simple to use i got it all set once and it works pretty good 👍
No reviews available
No reviews available
-
Sep 29, 2020 By Nkoli Os'kar'Twas difficult to log in (even) with the right details. The error response wasn't helpful. After fiddling around for a bit, it turned out I had to go to "settings" on the online banking app to update my security questions before the token app could launch. This is for the benefit of those who absolutely have to use this app. Seems somewhat seamless from there if you enable the token auto launch from the online banking app. more
-
Does not send OTP
Apr 29, 2020 By zatun8This bank just disappointed me big time in this lock down, u regret having an Acct with them, my credit is finished while calling them or talking to them the line is much in the calls yet they don’t call back nor solve your problem with this token and there charge so much 1600* more -
Jul 20, 2021 By temitayo oseleyeVery worst app ever....trying to log in the soft token app... But instead it's headache... Unable to log in -
Security Question
Nov 3, 2020 By donkoy1I tried to login my token and a message pops up about security questions challenges -
Apr 26, 2019 By ELI MESHACH AKAWUIf I knew, I wouldn't have updated this app. The previous version worked perfectly well for me until I updated few days ago and now, the app has refused to log me in with the right details in the face of urgent transactions I have to carry out. There has been alots of complaints as regards this from previous reviews but it looks like the bank has turned deaf ears to them since last year. WELL, IF YOU CAN'T ATTEND TO THE ISSUES OF YOUR CLIENTS, THEN YOU DON'T DESERVE THEM. more -
Monest1
Aug 20, 2018 By monest12This app is totally useless fidelity should fix their life do not download -
This app will not let me sign in after download. USELESS!!!!
Mar 26, 2019 By newsokayUseless!!! -
Jan 31, 2019 By Ikechi NwoguThis is apparently the worst banking app I have ever used. It fails 90% of the time and is a lot of stress. I sometimes have to wait till midnight to attempt transfers because of permanent error messages in the day. It persistently requires me to re log in at my point of token entry. Please rework the app. you may learn the art from other banks. more -
Rubbish
May 25, 2019 By MikibellyAbsolutely nonsense. Waste of time. Please don't download. 5 Stars Rubbish -
Disappointed
Dec 29, 2020 By Okwudili425I love you your bank but you people need to improve about this token app I nearly cried yesterday trying to log in to that stupid app, the app was saying that my username or password is incorrect while it’s the same password and username that I used to log in the mail app is the password that I used on the token and they locked up my account now I’m calling them but no one picks even when they pick they claim not to listen to what I was saying I had to sent my younger brother to the bank and they asked me to call some numbers I did but no good feedback still. I’m crossing this account once I step my foot to Nigeria again 😔 more -
Apr 5, 2020 By Benzino BernardIt's a very useless app... It doesn't allow u to login to ur account. Fidelity Bank should find a way to fix this bug... What's the use of a soft token when it doesn't even work?. If there's a zero 🌟... I would have awarded it to u as ur rating. more
What’s Groovy
This app is very helpful and easy to transfer money. I enjoyed using it at first time.
more
less
What’s Subpar
I just downloaded it and keeps telling me to long in i tried logging in with my mobile app details but it keeps giving me an error message.
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less
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Fidelity Token
Release Notes
3.1
3.1
3.1
November 7, 2017
This app has been updated by Apple to use the latest Apple signing certificate.
Bug Fixes
Enhanced Performance
3.0
October 31, 2017
Bug Fixes
Enhanced Performance
2.0.1
October 25, 2017
Bug Fixes
Enhanced Performance
2.0
September 23, 2017
Bug Fixes
Enhanced Performance
1.0.4
August 17, 2016
**General improvements
1.0
August 16, 2016
20.5MB
English
4+
No
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