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Fidelity Token
FinanceFidelity Bank Plc.
Fidelity Token is your app for generating tokens for Online Banking transactions
Fidelity Token is your app for generating tokens for Online Banking transactions
100K+
Downloads
Fidelity Token is your app for generating tokens for Online Banking transactions
see more about Fidelity Token
About Fidelity Token
Fidelity Token is an innovative mobile app for second factor authentication that enables Fidelity Online Banking users secure all transactions using their Android devices. This eliminates the need to carry a hardware token.
VERIFY TRANSACTIONS
Guard yourself when transacting online by confirming your transactions such as: fund transfer, bills payment, airtime recharge etc. right on your mobile application. Confirm the details and enter your secure, One Time Passcode (OTP) to complete the transaction.
ACTIVATING YOUR SOFT TOKEN
To activate the Fidelity Token, simply login to the Fidelity Token app with your Fidelity Online Banking credentials. Once logged in, the app will authenticate your mobile phone and also request that you provide answer to any of your secret questions.
EASE OF USE, SPEED OF TRANSACTION
Fidelity Token has been uniquely designed as an easy solution for your transactions. All you need is to input your PIN and the one time password is available instantly to complete your transactions. If you are using the Fidelity Online Banking app, you can easily copy the eight digit token response and paste as required.
INFORMATION AND CUSTOMER SERVICE
When activating your token for the first time, you will be charged N1,500 + 5% VAT. However this is a one-time charge for your token in line with the Central Bank of Nigeria’s directive. Subsequent reinstallation or reactivation will be free of charge.
For more information, please call True Serve on +234 1 448 5252 or email True.Serve@fidelitybank.ng.
Copyright © Fidelity Bank Plc. 2016. All rights reserved. Fidelity Token is a trademark of Fidelity Bank Plc.
VERIFY TRANSACTIONS
Guard yourself when transacting online by confirming your transactions such as: fund transfer, bills payment, airtime recharge etc. right on your mobile application. Confirm the details and enter your secure, One Time Passcode (OTP) to complete the transaction.
ACTIVATING YOUR SOFT TOKEN
To activate the Fidelity Token, simply login to the Fidelity Token app with your Fidelity Online Banking credentials. Once logged in, the app will authenticate your mobile phone and also request that you provide answer to any of your secret questions.
EASE OF USE, SPEED OF TRANSACTION
Fidelity Token has been uniquely designed as an easy solution for your transactions. All you need is to input your PIN and the one time password is available instantly to complete your transactions. If you are using the Fidelity Online Banking app, you can easily copy the eight digit token response and paste as required.
INFORMATION AND CUSTOMER SERVICE
When activating your token for the first time, you will be charged N1,500 + 5% VAT. However this is a one-time charge for your token in line with the Central Bank of Nigeria’s directive. Subsequent reinstallation or reactivation will be free of charge.
For more information, please call True Serve on +234 1 448 5252 or email True.Serve@fidelitybank.ng.
Copyright © Fidelity Bank Plc. 2016. All rights reserved. Fidelity Token is a trademark of Fidelity Bank Plc.
Write a Review
No reviews available
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Does not send OTP
Apr 29, 2020 This bank just disappointed me big time in this lock down, u regret having an Acct with them, my credit is finished while calling them or talking to them the line is much in the calls yet they don’t call back nor solve your problem with this token and there charge so much 1600*more -
Sep 29, 2020 'Twas difficult to log in (even) with the right details. The error response wasn't helpful. After fiddling around for a bit, it turned out I had to go to "settings" on the online banking app to update my security questions before the token app could launch. This is for the benefit of those who absolutely have to use this app. Seems somewhat seamless from there if you enable the token auto launch from the online banking app.more -
Security Question
Nov 3, 2020 I tried to login my token and a message pops up about security questions challenges -
Nov 15, 2020 It's really frustrating. It keeps showing error, error, error. Please do something about this. How can I have an app that gives issues all the time? Upgrade your app please. -
Monest1
Aug 20, 2018 This app is totally useless fidelity should fix their life do not download
No reviews available
No reviews available
No reviews available
No reviews available
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Sep 29, 2020 'Twas difficult to log in (even) with the right details. The error response wasn't helpful. After fiddling around for a bit, it turned out I had to go to "settings" on the online banking app to update my security questions before the token app could launch. This is for the benefit of those who absolutely have to use this app. Seems somewhat seamless from there if you enable the token auto launch from the online banking app.more
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Does not send OTP
Apr 29, 2020 This bank just disappointed me big time in this lock down, u regret having an Acct with them, my credit is finished while calling them or talking to them the line is much in the calls yet they don’t call back nor solve your problem with this token and there charge so much 1600*more -
Security Question
Nov 3, 2020 I tried to login my token and a message pops up about security questions challenges -
Nov 15, 2020 It's really frustrating. It keeps showing error, error, error. Please do something about this. How can I have an app that gives issues all the time? Upgrade your app please. -
Monest1
Aug 20, 2018 This app is totally useless fidelity should fix their life do not download -
Nov 8, 2020 Worst than one star. I have been stucked in a transaction for ages because the app gives replies with an unresolvable error and try again later. I can not even log in
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What’s Subpar
Please this app should be made accessible whenever someone change his/her phone, not going to the bank all the time for verification and authentication. Meanwhile the main app is accessible, please do something or better still syn the apps so they can work together.
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Filter Reviews
-
Does not send OTP
This bank just disappointed me big time in this lock down, u regret having an Acct with them, my credit is finished while calling them or talking to them the line is much in the calls yet they don’t call back nor solve your problem with this token and there charge so much 1600* -
'Twas difficult to log in (even) with the right details. The error response wasn't helpful. After fiddling around for a bit, it turned out I had to go to "settings" on the online banking app to update my security questions before the token app could launch. This is for the benefit of those who absolutely have to use this app. Seems somewhat seamless from there if you enable the token auto launch from the online banking app.
-
Security Question
I tried to login my token and a message pops up about security questions challenges -
It's really frustrating. It keeps showing error, error, error. Please do something about this. How can I have an app that gives issues all the time? Upgrade your app please.
-
Monest1
This app is totally useless fidelity should fix their life do not download -
Worst than one star. I have been stucked in a transaction for ages because the app gives replies with an unresolvable error and try again later. I can not even log in
-
This app will not let me sign in after download. USELESS!!!!
Useless!!! -
Heaven forbid that you should have a problem with your Fidelity Bank account. It is easier for you to close that account, than for fidelity customer care to help you fix it. This app here is one example of fidelity difficulties.
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Rubbish
Absolutely nonsense. Waste of time. Please don't download. 5 Stars Rubbish -
If I knew, I wouldn't have updated this app. The previous version worked perfectly well for me until I updated few days ago and now, the app has refused to log me in with the right details in the face of urgent transactions I have to carry out. There has been alots of complaints as regards this from previous reviews but it looks like the bank has turned deaf ears to them since last year. WELL, IF YOU CAN'T ATTEND TO THE ISSUES OF YOUR CLIENTS, THEN YOU DON'T DESERVE THEM.
-
Monest1
This app is totally useless fidelity should fix their life do not download
-
'Twas difficult to log in (even) with the right details. The error response wasn't helpful. After fiddling around for a bit, it turned out I had to go to "settings" on the online banking app to update my security questions before the token app could launch. This is for the benefit of those who absolutely have to use this app. Seems somewhat seamless from there if you enable the token auto launch from the online banking app.
-
Does not send OTP
This bank just disappointed me big time in this lock down, u regret having an Acct with them, my credit is finished while calling them or talking to them the line is much in the calls yet they don’t call back nor solve your problem with this token and there charge so much 1600* -
Security Question
I tried to login my token and a message pops up about security questions challenges -
It's really frustrating. It keeps showing error, error, error. Please do something about this. How can I have an app that gives issues all the time? Upgrade your app please.
-
Monest1
This app is totally useless fidelity should fix their life do not download -
Worst than one star. I have been stucked in a transaction for ages because the app gives replies with an unresolvable error and try again later. I can not even log in
-
This app will not let me sign in after download. USELESS!!!!
Useless!!! -
Heaven forbid that you should have a problem with your Fidelity Bank account. It is easier for you to close that account, than for fidelity customer care to help you fix it. This app here is one example of fidelity difficulties.
-
Rubbish
Absolutely nonsense. Waste of time. Please don't download. 5 Stars Rubbish -
If I knew, I wouldn't have updated this app. The previous version worked perfectly well for me until I updated few days ago and now, the app has refused to log me in with the right details in the face of urgent transactions I have to carry out. There has been alots of complaints as regards this from previous reviews but it looks like the bank has turned deaf ears to them since last year. WELL, IF YOU CAN'T ATTEND TO THE ISSUES OF YOUR CLIENTS, THEN YOU DON'T DESERVE THEM.
-
Disappointed
I love you your bank but you people need to improve about this token app I nearly cried yesterday trying to log in to that stupid app, the app was saying that my username or password is incorrect while it’s the same password and username that I used to log in the mail app is the password that I used on the token and they locked up my account now I’m calling them but no one picks even when they pick they claim not to listen to what I was saying I had to sent my younger brother to the bank and they asked me to call some numbers I did but no good feedback still. I’m crossing this account once I step my foot to Nigeria again 😔
There are no editor reviews currently available. Please check again soon.
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Release Notes
3.1
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